Collaboration Manager Job Description
Collaboration Manager Duties & Responsibilities
To write an effective collaboration manager job description, begin by listing detailed duties, responsibilities and expectations. We have included collaboration manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Collaboration Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Collaboration Manager
List any licenses or certifications required by the position: PMP, ITIL, PRINCE2, PMI, CCIE, CSM, ACP, V4, SSL, CCDP
Education for Collaboration Manager
Typically a job would require a certain level of education.
Employers hiring for the collaboration manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Management, Life Sciences, Communication, Leadership, Project Management, Biotechnology, Education, Computer Science, Business, Engineering
Skills for Collaboration Manager
Desired skills for collaboration manager include:
Desired experience for collaboration manager includes:
Collaboration Manager Examples
Collaboration Manager Job Description
- Responsible for supporting and executing strategy for OneDrive, Sharepoint and SocialCast
- Lead a team responsible for manage posts/status updates, foster dialog, answer questions or comments, monitor trends, advise on potential opportunities and resolve issues
- Lead influencers that supports social collaboration goals
- Interface with various business and corporate constituencies, including Employee Communications, Marketing, HR, and product/brand managers to partner on sustainability, engagement opportunities, and grow adoption
- Define and measure Content and Social collaboration success metrics
- Assist with the management of issues, including development and implementation of proactive strategies and responses
- Support business groups in the development of long-range, social media content strategies, and tactical plans
- Lead change management and adoption initiatives
- Develop and execute communication plans to effectively communicate to stakeholder audiences, including establishing appropriate strategies, defining key messages, writing communications and managing delivery
- Develop and deploy user adoption/training programs and process change initiatives
- Experience in SharePoint-related projects involving user areas is a plus
- Market Planning - Supporting and establishing strategic Marketing direction for the broad APJ Collaboration team and establishing appropriate support mechanisms to accomplish APJ Collaboration sales goals
- Teamwork – form and maintain effective teams
- Planning & Organizing – lead the transition from “Big Picture” to detailed work plans
- Analysis / Decision Making - define problems, distinguish between causes and symptoms
- Implement and manage appropriate metrics to provide management visibility of platform performance
Collaboration Manager Job Description
- Collaboratively develop a product strategy that drives meaningful innovation, usage and value growth while continuing to reinforce our position as the leading collaboration/communication and financial information services provider
- Work closely with senior management, sales, engineering, account management and other key internal constituents, to ensure their feedback and guidance is an integral part of the product strategy and execution
- In partnership with engineering, execute against a product roadmap that produces scalable, secure and profitable output
- Institute state-of-the-art product management processes and systems which ensure rapid and successful product launches
- Build on the product's mobile capabilities in order to maintain the product's relevance and popularity as tastes and behaviors change
- Maintain awareness to the rapidly changing competitive landscape and adapt accordingly
- 10+ years progressive experience in technology product management roles for industry leading companies, ideally in the collaboration and messaging space
- Experience in defining workflows and user experience that simplify and clarify complex functions
- Strong presentation skills and the ability to command a presence at senior levels --both internally and externally
- Ability to work cross-product and cross-functionally
- Minimum of five years’ experience with Microsoft Products and solid knowledge about SDLC/structured full life cycle development projects
- Participation in meetings/workshops with partners on recurring or major-impacting issues, status meetings on purchases, consulting services
- Exchange, Office365, Sharepoint, Yammer, Onedrive or similar collaboration tools made for the enterprise
- 5+ years of experience, and exposure to managing external vendors
- Sharepoint tenant configuration on-premises infrastructures
- Ability to lead direct reports and virtual teams
Collaboration Manager Job Description
- Sales and marketing acumen and be highly client-facing and engaging
- Skill and savvy in working within larger companies that have multiple functional stakeholders
- Proven track record of leading a team to meet aggressive targets
- Financial services or markets experience, knowledge or at least affinity and interest
- Accountable for the global end to end flow based model of Collaboration, Social and Storage Services, including locally reporting team members regional team members that are part of the Collaboration and Storage services team
- Manage Collaboration and Storage team level Kanbans and ensuring teams are trained, engaged and managing work units in the end to end DevOps flow based model
- Liaise as the service owner interface between vendor support teams and Business Unit Technology (BUIT)
- Provide leadership, guidance, and coaching for all team members of Collaboration, Social and Storage services area, which includes job performance and career development
- Manage the end to end cost model and budget management for Collaboration and Storage services portfolio
- Lead all phases of program management including business case development
- A strong technical background and Microsoft products experience with the ability to communicate with the HR, Corporate Communications, and Business Affairs, Programing & Legal user communities for project support, business processes and requirements, and identify and implement solutions to meet those needs
- Expert knowledge of audio conferencing and web conferencing space with overall familiarity with Unified Communications
- Contact Centre experience from a product management, engineering, &/or operations perspective
- Preferred Bachelors or Masters Degree in Engineering, Business, or Commerce
- Hit the ground running in a fast-paced environment
- Demonstrated delivery capability for large complex technology projects
Collaboration Manager Job Description
- Oversees and plans detailed requirements for new and changed infrastructure services and solutions
- Oversees and plans detailed requirements for ongoing Microsoft 365 implementation
- Creates and maintains pertinent performance measures for group with business and IT stakeholders
- Establishes and maintains regular written and in-person communications with EIS leadership, department heads, and end users regarding pertinent activities
- Collaborates with other EIS teams to ensure services entering the production operating environment are transitioned smoothly with proper operational support documentation and training
- Gathers relevant requirements and maintains technical, business and security requirements documentation
- Identifies, assesses and communicates operational risks
- Reports budget period financial tracking and issues quotes for service when required
- Assists in managing department operational planning and projects, and organizes and negotiates the allocation of resources
- Collaborates with other EIS leaders to perform effective staff, infrastructure and capability planning
- Must have a minimum of 5+ years relevant experience in corporate operations, change management and/or deploying new technologies to staff
- Strong experience with content and social tools such as OneDrive, Sharepoint, Socialcast
- Experience rolling out a new social collaboration platform with a large and distributed enterprise
- Minimum of 12+ years’ experience leading and participating on project teams with relevant technology change initiatives
- Hands-on working experience with Exchange , Active Directory, Outlook, Office 365
- Highled experienced in leading operations team for L2, L3 support
Collaboration Manager Job Description
- Reviews and analyzes effectiveness and efficiency of existing systems and develops strategies for improving or leveraging those systems
- Manages operations staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions
- Acts as a mentor and subject matter expert to junior-level employees
- Ensures that a Process Catalog of all processes created and maintained
- Ensures that processes support the service level requirements of each client/user area
- Support wide variety of open source technologies and cloud services (experience with o365/Azure is Preferred)
- Manage Agile – Scrum / Kanban team
- Ability to identify potential Automation tasks and coach / mentor the team to execute
- Collaborate with Product Managers and Product Owners to build Test strategy for individual products
- Mentor and coach the team with new tools, technology and best practices
- Highly experience with UCC technologies
- Highly experienced in larger enterprise environments
- Able to carry our root cause analysis and manage mitigation actions
- Knowledge of MS product roadmaps
- In-depth knowledge in the area of Exchange 2007/2010/2013 product, operational activities and engineering
- 6-8 years of experience with MS applications (Lync, Skype for Business, One Drive, O365, Sharepoint, Polycom)