Collaboration Engineer Job Description
Collaboration Engineer Duties & Responsibilities
To write an effective collaboration engineer job description, begin by listing detailed duties, responsibilities and expectations. We have included collaboration engineer job description templates that you can modify and use.
Sample responsibilities for this position include:
Collaboration Engineer Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Collaboration Engineer
List any licenses or certifications required by the position: CCNA, CCIE, CCVP, ITIL, SSL, CCNP, MSCA, CCDP, NEBOSH, IOSH
Education for Collaboration Engineer
Typically a job would require a certain level of education.
Employers hiring for the collaboration engineer job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Computer Science, Engineering, Technical, Education, Science, Business, Information Technology, Voice, Information Systems, Military
Skills for Collaboration Engineer
Desired skills for collaboration engineer include:
Desired experience for collaboration engineer includes:
Collaboration Engineer Examples
Collaboration Engineer Job Description
- Ensure the Unified Communications portfolio remains current
- Assist with the design, implementation and delivery of our Business/Disaster Recovery solutions
- Provides backend configuration, maintenance and support for virtual desktops and applications, and messaging service
- Plans detailed requirements for new and changed infrastructure services
- Configures and plans detailed requirements for ongoing Microsoft 365 implementation
- Responsible for operational and engineering support and development lifecycle for Identity management solutions
- Builds and tests pilot versions for new and changed services
- Creates solution documentation
- Provides senior technical troubleshooting incident and problem resolution for Infrastructure Application Services offerings
- Analyzes technical component performance of EIS Infrastructure Application Services offerings
- Ability to develop the code in various programming languages of the coding
- Create scalable software that supports the delivery of Unified Communications and collaboration products
- Support our Early Adopter community of Customers
- Produce accurate and comprehensive supporting customer documentation
- Extensive experience in a software R&D Environment with a track record of writing quality software
- Designed and developed cross-platform code
Collaboration Engineer Job Description
- Assists in defining authorization requirements for users, roles, and objects
- Manages confidentiality, availability, and integrity of EIS’ intellectual property by regulating Active Directory access rules, enforcing identity governance, and developing related security policies
- Provides design input for solution planning and manages solutions building
- Configures and plans detailed requirements for end point protection
- Assists in policies and procedures development
- Provide engineering support to the migration of email services from on premises deployments of Microsoft Exchange to Office 365
- Maintenance and administration of all Collaboration infrastructure systems and equipment
- Engineering and execution of production change following corporate change management policies
- Strong ability to work with 1st and 2nd line support teams to transition knowledge and participate in continued development of operational efficiencies
- Design, manage and implement new Collaboration solutions
- Bootstrap / Responsive UI
- Visual Studio Online or TFS for source control
- Passion for producing code and solutions with quality
- Must be self-motivated with the ability to accomplish tasks with minimal direction
- Development experience on multiple platforms, Windows and iOS
- Knowledge of video technologies
Collaboration Engineer Job Description
- Keeping all documentation accurate and up to date
- Periodic review and upgrade system firmware, application software
- Working with vendors and 3rd party partners to enhance existing infrastructure and develop new solutions
- Management and coordination of vendor and 3rd party support and escalations
- Works independently and exercises reasonable judgment with little supervision while providing clear evidence and results of activities and accomplishments
- Design and engineer across multiple platform types
- Work with project managers to incorporate tasks into the project plan and provide inputs on the efforts and dependencies
- Share knowledge and information to the operations team, and provide 3rd level support to extend coverage for critical issues
- Perform and be actively involved in troubleshooting efforts for client and hosted systems
- Participate in project work, documentation, and exploratory tasks
- NET Framework (C#, MVC)
- Training colleagues on Telecommunication and Collaboration topics and practices
- Effective collaboration and teaming with multiple internal teams and multiple levels of the organisations (Business Units, Account teams, Regional Management, Capital Leasing, Partners, Channels)
- Minimum seven years experience in the voice communications industry
- Operational experience in integrating to an existing TDM PBX
- Experience and comfort conversing with Telecom Managers customer lines of business on voice solutions
Collaboration Engineer Job Description
- Work with Cisco TAC on any issues which require escalation
- Provide L2 and L3 support for Collaboration technologies (Skype for business, Social Networking and AV)
- Assess and research current implementations of the platform and determine the course of action required to enhance the Social Networking, Instance Messaging and AV platforms
- Working with the product team to plan major infrastructure upgrades, to troubleshoot issues and to tune the environment for optimal performance and uptime
- Working with the operations team on major infrastructure upgrades, understand to troubleshoot issues and to tune the environment for optimal performance and uptime
- Engineering and development initiatives, defining product strategy, technical roadmaps, and day-to-day work with a geographically dispersed team
- Execute time-bound tasks and contribute to continuous improvement on video collaboration projects
- Provide technical input to create, maintain, and implement collaboration engineering standards while measuredly improving them continuously
- Work on Logged Incidents, Provide Root Cause Fixes and contribute to Problem Management for video conferencing/AV field incident tickets
- Architect, develop enhancements, design, and perform system and sustained
- Minimum 5 years of experience in the area of digital workplace, collaboration or related end user facing services
- Experience focusing on large or complex enterprise class Collaboration infrastructures
- Mastering of Microsoft Windows server and client operating systems
- Proven understanding of Microsoft Collaboration Technologies with emphasis on Office 365
- Ideally Microsoft Certified for Office 365 (MCSA)
- In depth knowledge and hands-on experience on Windows Servers and Active Directory
Collaboration Engineer Job Description
- Collaboration services online to include emerging technologies and trends in online web collaboration
- Act as an expert liaison with other components of to provide information sharing training pertaining to the needs of the diverse set of computer users supported
- Educate, train, and collaborate customers on collaboration platforms
- Innovation education is key
- Support for daily interaction with vendors in regards to invoicing issues, dispute resolution, recommendations
- Obtain and retain manufacturer certifications based on customer and personal objectives
- Execute on the following for the customer based on the specialty
- Design, deploy, manage and support various SharePoint environments in development, stage, production, making sound recommendations on how to grow our infrastructure
- Maintain key performance metrics for all SharePoint sites and regularly report them to management
- Maintain and monitor various SharePoint environments.to ensure availability
- Experience in file collaboration tools or Enterprise Document Management systems
- Experience in managing day to day IT operations working towards SLA delivery
- Experience in Service Management and ITIL
- Passion to create a desirable workplace for employees
- Understanding of security concepts and technologies a plus
- Automated provisioning, configuration of many nodes with code deployment and configuration management tools (Chef, Puppet, SaltStack...)