Business Program Manager Job Description
Business Program Manager Duties & Responsibilities
To write an effective business program manager job description, begin by listing detailed duties, responsibilities and expectations. We have included business program manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Business Program Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Business Program Manager
List any licenses or certifications required by the position: PMP, PMI, CISA, CAMP, CSCP, CPIM, APICS, CAPM, PMO, JLPT
Education for Business Program Manager
Typically a job would require a certain level of education.
Employers hiring for the business program manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Business, MBA, Computer Science, Business/Administration, Marketing, Finance, Management, Engineering, Technical, Leadership
Skills for Business Program Manager
Desired skills for business program manager include:
Desired experience for business program manager includes:
Business Program Manager Examples
Business Program Manager Job Description
- Maintain all program documents kept in central repository (Team Room, Community, QMX ) for team’s reference
- Identify relevant stakeholders to measure and review program success, outcomes
- Manage relationships with a diverse internal/vendor ecosystem providing
- Ensure contracts are conducted within the Federal Acquisition Regulations (FAR) standards
- Be a subject matter authority on C+E’s Business and Industry solutions strategy
- Enhance and maintain the Financial Planning product system, titled Advice Relationship Tracker (ART) and My Planning Reports tool, through production support, small enhancement releases and large-scale project work
- Oversee impact analysis, communication and recovery from technical production issues
- Actively manage work requests and team assignments while setting expectations with requestors
- Provide or develop subject matter expertise of Financial Planning and supporting systems, eventually becoming a knowledge expert of the department’s functionality
- Legal and technical project planning and management
- Proven track record of delivering complex BI projects
- Excellent collaborative skills with ability to drive cross-team technical negotiations
- Ability to design and manage end-to-end service telemetry, alerting and self-healing capabilities for platforms
- Ability to drive service teams and own service reviews and corrective action plans
- PMP, Lean six-sigma (preferred)
- Be a core member of the cross-functional v team to define the scope, business objectives and required project results for integration of predictive analytics into modern marketing scenarios
Business Program Manager Job Description
- Sales operations in relation to managing to stated metrics, identifying road blocks to achieving these metrics and driving required correction of errors efforts as required Primary EPG point of connection and leadership on operational selling
- Assists in setting participation goals and define metrics for measurement
- Oversee the release management lifecycle for the MOC / MOC On Demand products
- Develop, socialize and implement a cohesive strategy for the WW OEM Licensing and Investments business desk
- Implement a contract performance management and license compliance program
- Foster a culture of smart risk taking, agility, and drive for impact through teamwork
- Work with our product management teams during the design and build phases to ensure your products deliver on its intended value propositions
- Managing strategic relationship with diverse, high-level stakeholders in one-on-one and large group meetings
- Leading weekly meetings to track progress towards implementation and identify potential challenges or issues ahead of time
- Overseeing and managing the initiative budget
- Work closely with corporate marketing groups to drive adoption of predictive capabilities through education, training and support, reinventing enterprise marketing operations as a result
- Partner with the Marketing Service Centers for global field deployment of predictive analytics features within the modern marketing tools and processes
- Understanding of the technical data flows in marketing systems, cloud and SaaS technical knowledge/depth
- Skills in written and verbal communications, project management and executive presentation
- Ability to develop and drive business results with internal stakeholders, leading through ambiguity and driving impact without authority
- Ability to sell and evangelize
Business Program Manager Job Description
- Perform investigation of production issues to determine root cause, workaround, and process correction/enhancements
- Engaging and managing direct relationships with key stakeholders and end users throughout the project life cycle to ensure that solutions meet their business needs, maximize their productivity and are aligned with goals and desired business impact
- Measuring impacts to kpis, productivity and end user satisfaction associated with process and systems changes enabled by Retail Services IT
- Actively participate in RSIT feature teams prioritization of user stories, features and bugs issue triage discussions
- Driving the prioritization process by which decisions are made around the final project scope and schedule
- Develop next fiscal year planning guidance in Q4 based on key strategic meetings and communications, Q2/Q3 QBA, PRISM
- Partner and support the CSS site leader (usually the seniormost CSS leader at a site) for ensuring an active local culture & affiliation portfolio including local site events, social gatherings, people updates, off –sites and retreats, cultural integration/ onboarding of new hires & MACH hires
- Implement the FY Marketing Services planning requirements that enable the delivery of the of Marketing Services strategic plan
- Culture & Leadership
- Engineering System
- BA/BS in Operations, Business Management, Marketing, Computer Science, Data Science, Statistics, Engineering or related degrees, Masters level preferred
- Maintain contractual data input and quality in accordance with MCIO business needs
- General familiarity with policy compliance requirements (Global Readiness, Accessibility, SDL, ) is a plus
- Attention to detail, ability to work in a fast paced environment and remain calm in stressful circumstances, and comfortable communicating to multiple audiences and settings (both large and small audiences, executives)
- A strong drive for results and ability to work through conflict and ambiguity
- Strong analytical background and experience working in a data-driven environment is a plus
Business Program Manager Job Description
- You will work with a virtual team of product group and segment self-starters to publish cutting edge business licensing strategies that include Cloud, Hosting, Azure, Office 365, virtualization, and next generation volume licensing programs
- Regularly manages programs and three or more concurrent projects within a program or portfolio
- Develop and implement a system for functional self-assessments
- Serve as the business point of contact for training, communications and change management related to policy, operational processes and controls
- Support/liaise with internal audit, finance, corporate accounting and related groups to manage risk related to business owned operational or other non-finance functions
- Document operational processes and procedures and business policies
- Partner with finance, IT, operations and outsourced vendor relationship managers to implement and oversee business continuity plans
- Experience with Cloud and Micro Services would be a plus
- Update and maintain personnel records in proprietary databases as required
- Support the development and deployment of all required trainings
- Supplier Strategy or Sourcing, Finance, Accounting, Business Analytics, Operations
- Strong business communication skills, both written and verbal, and ability to successfully influence both colleagues and sr
- Demonstrable technical understanding of developer frameworks, design patterns and tools
- Experience with n-tier solutions
- Flexible and works well in a virtual team environment
- Excellent Communication Skills - spoken and written English, knows how to drive conversations to get things done
Business Program Manager Job Description
- Assist Project leads in ensuring the effective tracking and measurements necessary to effectively yield process savings from enhanced technologies or alternate workflows
- Monitor the on-going performance of the business process by measuring its results, and verifying training effectivity
- Analyze processes for sub-optimal performance, communicate findings clearly and effectively and make recommendations for improvement
- Identify how enablement tools will support the execution of the business process and ensure system capabilities align to the business process needs
- Responsible for the delivery of small to medium scope business projects of moderate complexity
- Define the overall objectives and key deliverables for the business project
- Provide leadership to business project resources in a manner that ensures timely delivery on commitments/tasks in support of broader business project deliverables
- Collaborate closely with multi-disciplinary teams of business, design, and engineering to make ideas tangible versus theoretical and determine what work should be done to explore, test, refine, and recommend a final solution
- Apply human-centered design and lean start-up processes that result in desirability insights and viable product, service or solution recommendations to deliver customer experiences that are simple, powerful, and exceptional
- Work with partners to articulate the “Business Design Challenge” at the beginning of the project to ensure potential user and business impacts are relevant and defined early (e.g., what problem are we trying to solve? What impact do we want to have? What are possible solutions? What context and constraints do we need to keep in mind?)
- 5+ years of prior experience working in Corporate IT / heavy emphasis on data analysis and metrics development preferred
- 2+ years project management experience in a consulting, operations and/or IT-related capacity Understanding of industry frameworks and methodologies desired, certification preferred
- Proven experience of services and support experience
- Experience with a large corporation focused on Marketing Operations (Customer Relationship Programs, Digital marketing tools and systems, Email Execution, Database Marketing, Campaign Analytics, List Pulls)
- Bachelor’s degree in Business Administration, Communications, Liberal Arts or a related field is required or the equivalent combination of education and experience
- 7-10 years of process development, workflow creation, business process documentation, operations, or applicable experience is required