Billing Support Job Description
Billing support
provides accounting services for the Dean’s office including billing, accounts receivable, journal entries, commitment tracking and account reconciliation.
Billing Support Duties & Responsibilities
To write an effective billing support job description, begin by listing detailed duties, responsibilities and expectations. We have included billing support job description templates that you can modify and use.
Sample responsibilities for this position include:
Performs scheduled billings of Housing fees, including initial billing and subsequent period billings
Responsible for end to end project management of all aspects of our EBU operations billing and system projects from requirements gathering, to identifying post implementation support
Tracks and manages all billing and inquiry requests
1st point of contact for billing system, process related incident, where they will perform initial triage on the issue
Setting priorities and organizing work to complete project responsibilities timely, efficiently and effectively
Manage and process monthly invoices with guidelines that each revenue stream and invoice type requires in a time and accurate manner
Review and assist with bill preparation for more sophisticated invoices and/or demand requirements such as credit/rebills
Analyze daily billing delays and communicate to respective internal colleagues
Prepare weekly Order/Invoice audit reports, ensuring all unbilled documents are identified
Participate in month-end closing
Billing Support Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Billing Support
List any licenses or certifications required by the position: ITIL
Education for Billing Support
Typically a job would require a certain level of education.
Employers hiring for the billing support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and High School Degree in Accounting, Business, Finance, Education, Associates, Computer Science, Management, Business/Administration, General Education, Communications
Skills for Billing Support
Desired skills for billing support include:
Internal tools
Product and processes
Excel
MS Office
Accounting practices and concepts
Accounts Receivable
Billing and
MS Office \Self-motivated team player that can work independently
Oracle Financials
Any additional language will be considered
Desired experience for billing support includes:
Analyze the reason for the error and communicating to appropriate groups to ensure corrective action is taken to reduce repetitive errors
Report monthly statistics by region related to rebills and their cause
Prepare invoices for distribution o Includes B2B processing o Preparation of invoice documentation for archiving & coordinating imaging to CD
Maintain information on various databases
Provide and manage open call report
Run CNI/DNI reports
Billing Support Examples
1
Billing Support Job Description
Job Description Example
Our innovative and growing company is looking for a billing support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for billing support
- Responsible for monitoring the daily operations of the Billing unit in regards to credit/debit, approves credit memos and improves productivity and accuracy
- Effectively supervises billing staff
- Responsible for staff training, team/individual development
- Monitors and reviews Billing productivity/processes and takes corrective action, when necessary
- Approve credit memos in compliance with local laws and approval process
- Work with team/internal customers to resolve any discrepancies
- Implement process improvements to increase productivity and accuracy
- Review/approve accounting entries and reconciliations
- Diagnose/Triage Billing Errors and questions
- Charges additional fees to student accounts, including late fees
Qualifications for billing support
- Five years of general accounting, financial management, international billing, or corporative collection
- At least 2 years of experience in a supervision role
- Three to five years of general accounting, financial management or international billing
- Reviews daily upload to ensure that charges and adjustments are uploaded accordingly to the appropriate accounts
- Oversees coordination of financial activity for residents
- Serves as emergency back-up for other functional areas as needed (front desk, assignments)
2
Billing Support Job Description
Job Description Example
Our company is looking to fill the role of billing support. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for billing support
- Issues refunds to patients and third party carriers for overpayment of duplicate payment
- Identifies and resolves credits posted to patient accounts and corrects overpayment
- Batches all paperwork and balances all batches
- Transfers payments between invoices and/or accounts
- Performs other adjustments or corrections to patient accounts as required
- Responsible for establish and implement mechanisms by which benefits can be delivered and measured
- Leads the activities associated with benefits realisation
- Ensuring continued accrual of benefits can be achieved and measured after a programme has been completed
- Takes the lead on transition management to ensure changes are effectively integrated into the business
- Prepares affected business areas for transition of new ways of working
Qualifications for billing support
- Experience with DevOps IT methodologies (Agile, Confluence, Stash, Jenkins ..)
- University or College degree (IT, Telco, Engineer)
- Broad IT background with emphasis on the application support related methodologies and technologies
- SQL and Shell scripts knowlegde is must
- JAVA knowledge is advantage
- Familiar with Solaris Operation System is an advantage
3
Billing Support Job Description
Job Description Example
Our company is looking to fill the role of billing support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for billing support
- Understanding the Enterprise Business Unit direction and align business strategy and providing project related recommendations for cost effective solutions/delivery
- Collaborate with the Project Sponsors, Program Managers and other stakeholders to benefits are accurately measured and reportable
- Ensure the highest level of data integrity for decision-making purposes between multiple sources of data
- Understanding the EBU direction and align business strategy and providing innovative recommendations for cost effective solutions/delivery
- Define scope of support, develop support model, launch strategy, and coordinate implementation
- Collaborate with the Project Sponsors, Program Managers and other stakeholders to prepare applicable project documentation, to manage the whole life cycle of the project
- Develop documentation and knowledge management content to support improvements or launches
- Develop and execute effective change management strategies for both customers & frontline staff
- Measure and report on improvements & adoption post-project change
- Schedule and host regular project status review meetings to meet project deliverables
Qualifications for billing support
- Monitor and maintain office suppl
- Work and partner with our internal and external departments to resolve issues
- Providing supervisory oversight and leadership of staff, processes, budget, and procedures for the OLS/BI group, including managing the execution of short and mid-term plans for operational effectiveness and improvement, and integration with the broader organization, and acting as the first line of escalated employee issues and to provide dispute resolution
- Working weekends, holidays and non-traditional hours to cover a 24-7 operational environment (as needed and scheduled) to support CCC Operations
- Demonstrated experience in Customer Contact Center, Call Center, or Customer facing environment
- Experience implementing process improvement projects that have moderate to large impact to an operational organization
4
Billing Support Job Description
Job Description Example
Our growing company is looking for a billing support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for billing support
- Addresses inquiries
- Contacts internal/external customers as required to gather inquiry details and provide resolution
- Support new system releases and enhancement testing
- The CBS Team bills clients directly for all the transactions and service related charges based on a pre-established
- Respond to all technical support tickets via telephone or web
- Meet ticket resolution SLAs
- Submit claims on a daily basis unless informed to hold, reads the QQ report and determine if there are any errors
- Spool, review and transmit statements
- Scan COS batches into EOB Management in a timely manner
- Monitors and manages electronic and web invoice submissions to customer systems
Qualifications for billing support
- Previous customer service experience required, call center experience a strong plus
- Proficient English and French spoken & written
- Greet all visitors, answer and direct all inbound calls
- Demonstrated experience providing effective coaching, mentoring and employee development of team members and provide effective performance feedback in an operational environment
- Demonstrated ability to integrate work across relevant areas, develop the business and services to enhance customer satisfaction, manage risks appropriately, create and execute business plans, manage information, and provide exceptional service to internal and external customers
- Master’s degree or Bachelor’s degree with 2 plus years of experience
5
Billing Support Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of billing support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for billing support
- Utilizes various internal and external business applications to monitor invoice flows to customer and to 3rd Party processes
- Analyzes invoice errors and performs appropriate research to determine root cause(s)
- Researches & resolves billing issues in a timely manner
- Maintain customer records in accordance with policies and procedures ensuring accuracy of all records
- Answers all customer and employee inquiries regarding invoices
- Partners with Cash team to identify and resolve systemic issues related to delayed payments
- Reads and comprehends departmental policies and procedures
- Ensure compliance with company policies and procedures in daily activities
- Work with branches to assist in the backlog of billing issues
- Identify and process credit / debit memos and credit/rebill for product
Qualifications for billing support
- Experience with server side programming using VB / COM
- Experience with Internet Protocols, HTTP / HTTPs
- Knowledge of Medicare, Medicaid, commercial paper and electronic claims processing is a plus
- Knowledge of ICD, CPT, HCPC coding, ability to read EOBs, post payments, refunds is a plus
- Familiarity with, ERA, HIPAA rules is a plus
- Sound data entry skills while having excellent telephone etiquette