Appliance Service Technician Job Description

Appliance Service Technician Job Description

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179 votes for Appliance Service Technician
Appliance service technician provides emergency/unscheduled repairs of equipment and performs preventative/scheduled maintenance for HVAC, mechanical, and electrical and plumbing systems and equipment.

Appliance Service Technician Duties & Responsibilities

To write an effective appliance service technician job description, begin by listing detailed duties, responsibilities and expectations. We have included appliance service technician job description templates that you can modify and use.

Sample responsibilities for this position include:

Provide technical services with respect to customer and corporate-owned merchandise, either at a Sears Service Center location or in the customer’s home, in a timely manner ensuring customer satisfaction for all major appliances including gas and refrigeration
Promote other Sears services to customers Sears Card, Sears Club, Home Installed Products, Promote and sell related product lines additional repairs, parts, product cleaners, protection agreements
Assist other Technicians by providing technical instruction
Service Agent will be responsible for attending installation training seminars and keeping up-to-date on all product changes – Service Agent will maintain product knowledge on Subzero, Thermador, Asko, Bosch, Miele, Whirlpool, Kitchen Aid, Jennair, Gaggenau, Maytag, Dacor, Viking, Marvel, Uline, Venmar, Scotsman and Fivestar
Work with customer to satisfy needs and concerns – This may include quoting and selling customers product
Service Agent will maintain product knowledge on Subzero, Thermador, Asko, Bosch, Miele, Whirlpool, Kitchen Aid, Jennair, Gaggenau, Maytag, Dacor, Viking, Marvel, Uline, Venmar, Scotsman and Fivestar
Troubleshoot and identify appliance issues
Provide service repair options, estimates, and timeframes to customers
Ensure every customer's concerns are addressed and resolved
Additional duties as required to include, but not limited to, completing office paperwork notating service calls

Appliance Service Technician Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Appliance Service Technician

List any licenses or certifications required by the position: EPA

Education for Appliance Service Technician

Typically a job would require a certain level of education.

Employers hiring for the appliance service technician job most commonly would prefer for their future employee to have a relevant degree such as High School Degree in General Education

Skills for Appliance Service Technician

Desired skills for appliance service technician include:

Acetylene torch
HAZMAT materials
Hand tools and power tools
Heating and air handling
Principles of refrigeration
Gas burning equipment and metering and regulating systems
Venting systems
Installation and service of appliances
Practices and policies
Electronics and its application to control circuits and systems

Desired experience for appliance service technician includes:

Able to lift/move products weighing 50-200lbs
Saturdays required
Be friendly & respectful towards customers and their property
General knowledge of technology plus ability to read electrical schematics
2 years of experience with in-home residential major appliance repair & service experience
1 year of experience of sealed system repair

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