After Sales Job Description
After sales
provides after-sales service support to customers, such as the installation, maintenance and repair of the sold products.
After Sales Duties & Responsibilities
To write an effective after sales job description, begin by listing detailed duties, responsibilities and expectations. We have included after sales job description templates that you can modify and use.
Sample responsibilities for this position include:
Analyze volume of repairs by store on a monthly basis
Proficient computer skills including all Microsoft Office applications
Sell after market products to dealership customers
Prospect on a day-to-day basis by phone, mail, and person to person
Ensure customers are 100% satisfied
Inspect all vehicles prior to delivery and explain and demonstrate operation of all current equipment
Make appointments for customers to have accessories installed
Work with vendors to ensure good pricing and service
Work with Service and Parts Managers to ensure good communication and working relationships between departments
Follow dealership guidelines for sale of accessories
After Sales Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for After Sales
List any licenses or certifications required by the position: ISTQB, ITIL
Education for After Sales
Typically a job would require a certain level of education.
Employers hiring for the after sales job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Business, Engineering, Management, Automotive, Technical, Business/Administration, Marketing, Education, Mechanical Engineering, Intelligence
Skills for After Sales
Desired skills for after sales include:
German
English
SAP R/3 beneficial
MS Office
Automotive repair processes and warranty administration
Excel
Dealerships
Market competition and economy
Potential to become an expert in the after sales business
Process improvement principles
Desired experience for after sales includes:
2 or more years’ experience team management in a workshop environment
Knowledge of all aspects of watches including evaluation and repair
Knowledge of fine jewelry and jewelry repair
Strong analytical and problem solving skills with the ability to find solutions
Strong ability to work and communicate with other watchmakers, customer service and management
Ensure Dealers have an optimum Audi parts inventory, sufficient for high fill rate from shelf stock
After Sales Examples
1
After Sales Job Description
Job Description Example
Our company is searching for experienced candidates for the position of after sales. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for after sales
- Act as Rotoformer specialist
- Start up, commission and trouble shoot rental equipment, newly delivered capital equipment, existing equipment at customer’s site
- Collect and evaluate data for design and scale up of production equipment, including internal/external report writing
- Assist/back up spare parts coordinator on order entry and logging spare parts orders
- Customer relationship management incl
- Lead negotiations on large turbine repairs and exchanges of main components
- Creation, handling and follow-up on quotations for repairs, spare parts and other after-sales solutions
- Account management by following up on outstanding unpaid invoices
- Create Dealer Point-of-Sale (POS) Marketing Guide for field use
- Conduct assigned technical training courses, developing and/or revising training guides and lesson plans to tailor materials to varied audiences, maintaining the highest standards for quality, innovation and client focus
Qualifications for after sales
- Degree from an accredited school of watchmaking or 4 or more years’ experience working as a watchmaker
- Bachelor's degree, in business, automotive or related field preferred (or equivalent experience)
- Develops and manages assigned Regional staff, provides direction to Area After Sales Managers
- Ensures Area General Managers' comprehension of national and Regional initiatives and promotes programs’ goals and objectives
- In conjunction with Area General Managers, assesses Area After Sales Managers' competencies identifying patterns of development needs for Region
- Executes Regional marketing and promotional strategies with Dealers
2
After Sales Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of after sales. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for after sales
- Present special training and/or technician recruitment programs to vocational schools, related MB organizations, parts & service clubs
- Acquire and maintain a high level of competency in the service & repair skills necessary to service & troubleshoot MB products
- Evaluate student performance and conduct proficiency testing
- Maintain & update Education Center facility & equipment
- Manage KPIs (Productivity, Efficiency, Absorption Factor ) of the dealers
- Working for Customer Support
- Working on the monitoring of dashboards
- Management of a tool measuring customers satisfaction relations
- Being involved in the optimisation of competences and knowledge
- Management of the newcomers induction programme and monitoring the training sessions organised internally
Qualifications for after sales
- Defines plans for Region business reviews, sales growth and gaps with business plans for Region
- Ensure customers receive a premium service experience
- Drive retail parts and accessory sales and service loyalty to achieve Area objectives
- Bachelor's degree in business, automotive or related field preferred
- 3-5 years of automotive industry experience, ideally in a similar role, and a proven track record of success
- Resource and program management
3
After Sales Job Description
Job Description Example
Our growing company is hiring for an after sales. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for after sales
- Face to face meeting every two weeks
- Issues and records RGA numbers for returned goods
- Assists in warranty and return inspections
- Evaluating and writing estimates on products returned for repair or restock
- Inputs receiving of pumps, parts, and accessories into database and maintains log referencing RGA numbers
- Assists with direct, in-house, and field service seminars
- Repair all pumps returned for service
- Assists with reports and projects as the arise
- Maintains departmental logs and reports
- Makes efforts to maintain current customers
Qualifications for after sales
- Master degree in Management or similar
- Master degree in Management or Social studies
- Partner with VP, Parts & Vehicle Logistics and management team members to provide strategic HR solutions perceived as value added to the Parts and Vehicle Logistics organizations
- Optimize business unit utilization of people resources through workforce planning efforts and headcount compliance
- Manage talent processes within the Group After Sales organization related to talent acquisition, on-boarding, performance management, talent identification/calibration, succession and development planning, and diversity advancement
- Provide strategic recruitment support and work collaboratively with the Talent Acquisition team to ensure all Group After Sales positions are filled with qualified and diverse candidates in a timely manner and that those hired are effectively on-boarded into the organization
4
After Sales Job Description
Job Description Example
Our company is looking for an after sales. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for after sales
- Provides backup for all other processes as needed
- Travel with other knowledgeable WRI personnel and perform on site service and repair
- Perform analyses based on market competitiveness to optimize the overall pricing position in existing competitive environment and suggest strategy modifications when necessary
- Communicate regularly with dealers regarding pricing inquires and address any issues/concerns
- Maintain schedules and ensure proper department coverage at all times Hold regular meetings with direct reports to discuss processes and problems
- Monitor all SWOs to ensure KPIs are met
- Monitor sectional skills and training needs
- Log common or unusual problems for reporting to PENG and discuss in appropriate meetings
- Provide feedback, training, and coaching to CSRs
- Maintain excellent communications with Director
Qualifications for after sales
- Provide planning and support to the Group After Sales organization for PMP, merit pay, and bonus programs
- Manage efforts to measure employee satisfaction and engagement within Group After Sales
- Stay abreast with technology of existing and upcoming Lamborghini vehicles
- Alert Lamborghini Product Quality and After Sales Group of emerging trends and issues
- Provide cross-functional assistance to other groups of AoA, VWoA, Audi AG, vendors, associations, and institutions
- This position is regional based (Eastern Region) and shall ensure that all processes and procedures are implemented in the field to guarantee the highest possible customer service level
5
After Sales Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of after sales. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for after sales
- Administer instrument loaners keeping all data current and ensuring complete documentation and prompt return
- Administer or ensure correct administration of used instrument sales
- Liaising with suppliers to confirm all booking components
- Organising and distribution of clients/agent documents
- Assisting clients with aftersales queries including booking amendments and balance payments
- Coordinating with overseas teams and suppliers to ensure a seamless overseas service for our clients
- In the summer months, you’ll be assisting the inventory team in loading items (accommodation, transfers and ski extras) onto our selling systems
- Building rapport and demonstrating unrivalled knowledge to make recommendations, you’ll be accountable for exceeding client and colleague expectations while being commercially minded at all times
- Coordination of Customer Service Center activities
- Customer Service Center Monitoring & Reporting
Qualifications for after sales
- Drive retail parts, accessories and service revenues to achieve region objectives
- Represent region perspective in development of Lamborghini worldwide After Sales policies
- Ensure the Dealer net is trained on all aspects of After Sales/ Customer Service activities
- Ensure the Lamborghini Customer Service Standards are fulfilled
- Field experience with automotive manufacturer
- Previous experience as fully certified (Audi or Volkswagen) technician preferred