Technical Support Tier Cover Letter

Please consider me for the technical support tier opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for direct computer/network support to include router, firewall, IDS/IPS, DNS, AD/Exchange, configuration, installation, maintenance and troubleshooting to USMC deployed units as required.

Please consider my experience and qualifications for this position:

• Strong commitment to teambuilding, skills in documentation
• Knowledge/experience in Relational databases
• Relaxed office environment
• Core work hours are M-F, 9-5
• Knowledge or experience with Microsoft Exchange, SQL and Sharepoint
• Excellent knowledge of Lotus Notes
• Extremely skilled at seeing and managing details
• Effective use of time management

Please consider me for the technical support tier opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for back-up to Internet Banking; answer queries and troubleshoot issues such as enrollment, maintenance, and Bill Pay.

My experience is an excellent fit for the list of requirements in this job:

• They will also serve as an escalation point for issues that cannot be resolved by Network Support Technicians
• Avialabilty to rotate shifts
• Understanding of operating systems (Microsoft/Linux) desirable
• Working knowledge of L2 switching and L3 routing technologies or protocols
• Strong communication, both written and verbal, effective interpersonal skills
• Experience working in a customer service or call center environment
• Windows OS experience preferred
• Troubleshooting quickly under pressure

Please consider me for the technical support tier opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for technical assistance to the Finlay Dealer & Customer Network via telephone and internet-based Customer Response Management (CRM).

Please consider my experience and qualifications for this position:

• Has a knowledge of wireless networking and can read topologies/diagrams
• Middle Tier / Middleware
• This role needs someone to speak fluent Portuguese
• Able to effectively communicate to all levels and stakeholders - internally and externally on complex technical issues
• In-depth understanding of Networking concepts and experience with multi-vendor networking devices such as routers, switches, firewalls, traffic generators
• Expert in Routing and Switching protocols
• Strong experience with Security Protocols
• CCENT or CCNA preferred

In response to your job posting for technical support tier, I am including this letter and my resume for your review.

In the previous role, I was responsible for support on IP based and networked products and devices, including routers and cable/DSL modems.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Familiarity of helpdesk software preferred (ie
• Training in this company’s technical environment will be provided!
• Demonstrated proficiency with UNIX, Linux, J2EE, .Net, C/C+, SQL, Oracle, Windows, distributed applications, mobile technologies, wiki, web development, SOA, XML, Microsoft Office, or equivalent technologies, computer software languages, and tools
• Demonstrated proficiency establishing and maintaining successful customer service relationships that frequently lead to the sale of products and services
• Demonstrated effective and diplomatic oral and written communication and customer service skills, including making scheduled/unscheduled presentations before diverse domestic and international business development teams, executive management, and external clients
• Knowledge of Microsoft Word, Excel and Outlook (Intermediate)
• Education and/or experience with Web 2.0 technologies preferred, including coding or scripting for websites or web components using HTML, CSS, JavaScript, SQL, XML, using common programming and software development concepts
• Outstanding communication and team relationship skills

Please consider me for the technical support tier opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for hands-on 24x7 support of production Internet applications on a rotating basis and participate in crisis calls to address escalated issues.

Please consider my qualifications and experience:

• Ensuring the correct resource is being utilized to maintain and improve the Call Hold times for customer ringing in
• Highly technical and Team Building skills
• Commercial experience in dealing with the consequences and risks associated with Technical Support and pre-contract risk assessment activities
• Managing and resolving complaints
• Experienced and conversant in Service Support Agreements and Operational Schedules
• Strong analytical skills, enquiring and investigative mind
• Previous experience within a technical / IT role including both system design and break fix experience
• Previous experience in Call Center and Support Center environments