Engineer Support Cover Letter

In response to your job posting for engineer support, I am including this letter and my resume for your review.

Previously, I was responsible for day-to-day technical customer support to employees for internal desktop systems software and hardware; installs, configures and troubleshoots desktop systems.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Willing to work in 24x7 on-call support (on rotation basis)
• Analytical skills (problem analysis and reporting)
• Able to work under pressure, handle priorities with other Support Engineers
• Can work with objectives, is target-oriented
• Experienced in knowledge management
• Knowledge of CRM tools and log analysis would be a +
• Development background would be a + that allows a broader open career path
• Practice skills in SQL (Oracle & Sybase preferred)

In response to your job posting for engineer support, I am including this letter and my resume for your review.

In my previous role, I was responsible for on-call support in response to work order requests and problem ticket resolution for the network systems, infrastructure and related components.

Please consider my experience and qualifications for this position:

• Experience working in a IT Support role looking after numerous enterprise wide applications
• Experience using third party finance / HR / CRM systems
• Experience working with SaaS/Cloud software and Windows/Linux servers
• Knowledge of ITIL frameworks and definitions
• Experience working with Cloud environments
• Proficient in Excel and other common office software
• Experience working with camera equipment
• Understands Windows Operating System, has particular strength/ fluency with MS Excel

I submit this application to express my sincere interest in the engineer support position.

Previously, I was responsible for alignment and support for the Systems Integration and Automation team at Operational Sites and NPI locations in respect to safe systems of work.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Programming/Support experience or knowledge with Java is preferred
• Experience/Knowledge of Docker, Cloud Foundry, PAAS will be a bonus
• Enjoy working with people and a customer driven attitude is critical
• Knowledge of UNIX/Linux operating system
• In-depth knowledge of the GPRS/UMTS Packet Core Network (SGSN, GGSN), Evolved Packet Core Network (MME, SGW, PGW)
• Interaction with authentication, charging and billing, PCRF, and the Radio Access Network (RAN)
• Understanding of Diameter, GTP, SS7, and be familiarized with 3GPP standards
• Comfortable using computer packages - particularly database related applications

In response to your job posting for engineer support, I am including this letter and my resume for your review.

Previously, I was responsible for in-depth technical support for customers and partners via phone and e-mail support, while ensuring satisfaction with Microsoft software.

Please consider my experience and qualifications for this position:

• Experience to web services in Windows and linux environments
• SQL Server and Oracle database management
• Proficiency in Linux/UNIX and Windows operating systems
• Fluent in Android SDK and many open-source Android/Java libraries
• Experience in Perl, shell scripts, Ruby, Python
• Experienced in MySQL database development and optimization
• Master in Computer Science or a related technical field
• Knowledge of C++ and/or Java and basic internet technologies such as XML, JS, CSS, HTML

I am excited to be applying for the position of engineer support. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for accurate information, and help resolve the most technically challenging, critical and highest impact problems for IaaS VM regarding their Microsoft systems software.

My experience is an excellent fit for the list of requirements in this job:

• Application resiliency implementation and testing
• Understanding and appreciation of financial applications
• Understanding of anti-money laundering, Nostro reconciliation, confirmation matching
• Good knowledge of all customer products designed by the company
• Strong Linux system experience
• Experience operating and troubleshooting servers
• Knowledge of large scale networks
• Experience troubleshooting systems problems