Customer Service / Service Specialist Cover Letter

Please consider me for the customer service / service specialist opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for accurate information to all levels of employees, management, officers, and external contacts on Human Resource programs, products, services, practices and policies.

Please consider my experience and qualifications for this position:

• Strong business expertise
• Outside the box thinker/problem solver
• Demonstrated proficiency in Microsoft Office, specifically Excel
• Translate strategic direction into daily activities and execution
• Able to build and maintain a positive working relationship with customers
• Experience with handling regional customers preferred
• Able to correspond, both written and verbally, in Japanese in order to liaise with Japanese speaking associates
• Experience in Microsoft office and SAP preferred

I submit this application to express my sincere interest in the customer service / service specialist position.

In the previous role, I was responsible for the public and licensees with information, interpretation (excluding legal advice), and explanation of laws, rules, policies, procedures, and programs to assist in resolving problems relative to requirements for compliance.

Please consider my experience and qualifications for this position:

• Mohegan Sun incident report and escalation tool (HEAT)
• Mohegan Sun application and system knowledgebase (HPK)
• Customer service training and skills
• Demonstrated intermediate knowledge of Microsoft operating systems and intermediate knowledge of AS400/i5 system platform
• Process service (Field Service or Repair) quotations and purchase orders in SysPro and Workfront
• Process and close work orders in SysPro for invoicing
• Follow up on customer inquiries regarding service order status, pricing, delivery
• Determine gaps in processes and work with the team to ensure that they are closed

I would like to submit my application for the customer service / service specialist opening. Please accept this letter and the attached resume.

Previously, I was responsible for assistance and explain laws, programs, policies and procedures to the businesses, partner agencies, and other employees to ensure businesses are setup correctly.

My experience is an excellent fit for the list of requirements in this job:

• Very good knowledge of the French language in writing and speaking
• Very good knowledge of the English language both written and spoken
• Work experience in a customer service function
• In a business environment working with the French language
• Identify, resolve or escalate issues as appropriate for prompt and effective resolution
• Support patient collection activities as necessary, especially where payer sends payments directly to patient
• Assist patients in retaining commercial insurance coverage and reviewing additional insurance options for primary and/or secondary coverage
• Research financial issues and insurance options for commercial insurance patients

Please consider me for the customer service / service specialist opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for qualified data to the Business Operations Compliance & Regulatory Manager for incorporation into training programs and policies and procedures.

Please consider my qualifications and experience:

• Proficiency in computer systems and computers applications
• Knowledge of Internet usage
• Effectively communicates across all mediums
• Is proficient with email communications, but knows when to pick up the phone
• Has never said 'that's not my job'
• Mohegan Sun project management process and methodology
• Mohegan Sun timesheet categories and guidelines
• Mohegan Sun Application Information Summaries and application escalation procedures

I am excited to be applying for the position of customer service / service specialist. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for coaching and mentoring of team members on best practices for the development and delivery of projects, programs, products and services.

Please consider my experience and qualifications for this position:

• Properly assigns incident and service request tickets priority using impact and urgency and product categorization classification
• Provides phone support for local and off-site users
• Maintain ownership of processes related to invoicing, pricing, rebates, discrepancies, disputes, credit/debit memos
• Actively monitor the order status until final delivery
• Generate SAP order bookings report
• Manage and issue engineering work requests for drawings
• Invoices and credit notes create in accordance with local standards and procedures
• Process orders electronically