Customer Service Supervisor Cover Letter

I am excited to be applying for the position of customer service supervisor. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for guidance to employees and managers on performance management and HR topics, including guidelines, policies, procedures, and benefits.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Knowledge of the insurance industry and related regulations and mandates
• Monitor individual and team results to ensure work is completed in a timely manner, in accordance with department standards and procedures, and is in compliance with medical policy and guidelines
• Assist in development of productivity and quality standards
• Act as a resource for staff and others
• Understanding of Maine labor, wage and hour laws
• Frequent need for creativity
• Waste industry knowledge
• Previous international airline airport operational supervisory/management experience

I am excited to be applying for the position of customer service supervisor. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for world class customer service to customers by managing the rentals and returns process, in compliance with Hertz’s policies and procedures.

Please consider my qualifications and experience:

• Experience developing, revising and implementing standard operating practices, policies and procedures
• Basic proficiency with Microsoft Office Suite (Word, Excel and Outlook)
• Superior motivational skills
• Partner with Sales to deliver support opportunities which contribute to an Extraordinary Customer Experience
• Possess or obtain a National Pharmacy Certification within the time frame set forth by Oregon state law
• Change management experience through a department transformation
• Strong aptitude in technology and data management
• Knowledge of contract benefits, claim processing and inquiry procedures, system logic or the processing system

I would like to submit my application for the customer service supervisor opening. Please accept this letter and the attached resume.

Previously, I was responsible for support for on the job training and serve as a resource for direct reports related to company policies and procedures.

My experience is an excellent fit for the list of requirements in this job:

• Experience in Automotive Systems (Electronics systems, Powertrain, Chassis, etc)
• Strong leadership experience, abilities and/or qualities (lead by example)
• Experience in escalated customer service interactions
• Knowledge of computer systems to include proficiency in MS Word, MS Excel, and MS Outlook
• Successfully complete mandatory background check and drug screen upon job offer
• Strong written, verbal and telephone communication skills in Vietnamese & English, Chinese preferred
• Understanding of applicable computer systems, such as Microsoft Office, Google Apps, and function specific software
• Previous experience in insurance, pharmacy, and or healthcare preferred

I would like to submit my application for the customer service supervisor opening. Please accept this letter and the attached resume.

Previously, I was responsible for expert level consultation and support to business unit management and teammates regarding all HR services, policies, procedures, processes, and programs.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Working knowledge of SAP and phone systems (Cisco)
• Experience managing Customer service calls in call center environment
• Strong written, verbal and telephone skills both Spanish and English
• Understanding of applicable computer systems, such as Excel (advanced), MRP or ERP
• Experience and proficiency with Microsoft Office programs
• Experience supervising a team of Customer Service Reps
• Customer Service experience in a Manufacturing or Distribution environment
• Proficiency with Microsoft Office applications including intermediate Excel skills

In response to your job posting for customer service supervisor, I am including this letter and my resume for your review.

Previously, I was responsible for input into the oversight of policies and procedures to support regulatory requirements related to Case Management.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Excellent people person
• Exhibit an attitude of willingness to go the extra step to resolve an issue and take every opportunity to develop
• Strong sense of dedication to internal training programs, beginning with New Hire Training and continuing through tenure
• Exemplify professionalism, passion and vision with the understanding that every action taken is directly associated to our commitment to our clients and employees
• An attitude of getting stuff done
• Able to efficiently navigate AmTrust claims system and imaging systems to promptly respond to call inquiries
• Working knowledge of CPT and ICD-9/10 coding and medical terminology
• Solid understanding of customer-interface or business process through formal study