Call Representative Cover Letter

Please consider me for the call representative opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for psychiatric services for adult, adolescent and child clients on in-patient units, and for the partial hospitalization programs.

My experience is an excellent fit for the list of requirements in this job:

• Excellent computer skills in windows based databases & MS Office
• Hardworking, and able to meet deadlines and performance goals and metrics
• Love helping customers and like to have fun at work
• Able to empathize and calm down upset customers
• Able to navigate multiple screens and enter data
• Upbeat, team-oriented, positive attitude
• Previous experience with Salesforce database
• Strong customer service orientation and high energy level

I am excited to be applying for the position of call representative. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for direction on safety programs and procedures based on organizational goals and policies providing internal consulting services to staff members and branch contacts on technical or operational problems relative to safety.

Please consider my experience and qualifications for this position:

• Excellent Spanish and English Verbal and Written Communication proficiency
• Data Entry Skills…accurate key entry
• Customer Service…high attention to customer service in all interactions with public, even in the face of conflict
• Physically able, with or without an accommodation, to work in an indoor environment
• Friendly, upbeat and positive attitude in call center environment
• Professional, courteous demeanor
• Customer focused, goal-oriented
• Enjoys being harmonious and engaged with company customers--familiarity with delivering excellent customer service

I am excited to be applying for the position of call representative. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for guidance to the DP Support Specialist I personnel in testing and support of the specifications and/or computer programs to generate loan disclosures.

Please consider my experience and qualifications for this position:

• Call length, quality and production will be measured in this role
• Able to take 100+ calls per day
• Knowledge of Oral & Maxillofacial Surgery/Hospital Dentistry scheduling practices
• Experience working with MiChart or MiDent systems
• Knowledge of insurance carrier requirements
• Knowledge of medical or dental terminology
• Good data entry and verbal skills
• Computer and Phone utilization

I submit this application to express my sincere interest in the call representative position.

In my previous role, I was responsible for input to and administer human resource policies, procedures and programs in a consistent and effective manner.

Please consider my experience and qualifications for this position:

• Experience with revenue cycle is helpful and preferred
• Microsoft Office Suite including Word and Outlook
• Self-directed, independent and a team player
• Professional and helpful attitude and work ethic
• Working knowledge of ERP Systems and Google Docs
• Motivation to learn a new industry and skill
• Demonstrates flexibility in work shift to meet department needs
• Able to be successful in a fast-paced, goals driven environment that rewards hard work and self-motivation

I am excited to be applying for the position of call representative. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for explanation, interpretation and/or guidance to employees and managers regarding the administrative activities related to HR programs, policies, and procedures.

Please consider my qualifications and experience:

• Previous sales, call center or customer service experience is preferred
• Identify customers' needs, clarify information and provide solutions in an effective way
• Good phone presentation and communication will be beneficial to this opportunity
• There is minimal research but they need to be thorough and process monetary entries to the customer's accounts using specific guidelines and then use the claim database to record all their research and send notification to the customer
• Weekend availabilty
• Minimum of 6 months of prior Customer Service Experience
• Prior experience in a call center is preferred
• Maintain customer satisfaction ratings based on explicit criteria set forth by the company