Call Centre Manager Cover Letter

Please consider me for the call centre manager opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for analysis of critical sales metrics and market data and supports supply chain, finance and related business activities.

Please consider my experience and qualifications for this position:

• Knowledge of Oracle and/or Siebel systems
• Resilent and positive in high change environments, leads by behavioural example
• Comfortable to be based in West
• Good knowledge of written and spoken English and French (Level 4) to compose direct mail solicitation materials and other documents and to communicate efficiently with donors
• Expertise in dealing with confidential information
• Proven experience of leading and motivating a team
• Proven experience of managing day to day people issues
• Proven experience of performance evaluation and customer service metrics

Please consider me for the call centre manager opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for specialized supply chain/product support to regional/business development sales efforts, offering information and SCM solutions throughout the quotation/sales process in order to maximize revenue and gross margin opportunities;.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Key contributor to Technology Roadmap for corporate voice and call centre including detailed plan and currency milestones
• Cost and present any technical roadmap design to leadership based on high level direction and inputs from the architecture / principle team
• Annual staff performance appraisals
• Work with leadership to ensure aligned delivery of agreed solutions
• Support the Head and VP in the assessment of future cloud based network and voice technologies
• Proven track record of success and previous experience working in the travel and/or luxury lifestyle space
• Strategic, collaborative and highly results driven
• Able to summarize, clarify and communicate ideas simply and accurately

Please consider me for the call centre manager opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for leadership and assume accountability for the definition, development and delivery of Programs and Projects needed to deliver business solutions across Supply Chain and related domains.

Please consider my qualifications and experience:

• Solid understanding of reporting
• Proficient in Google Office and Call Centre equipment/software programs
• Bilingual in Spanish/Enlgish is a requirement
• Post Secondary Education completed with experience in a high volume call centre or operations environment
• Excellent customer service skills, with a results driven attitude
• Monitor and act upon Case Management System (CMS), AS400, IC-Mail, Indexing and telephone switch management reports ensuring all incoming calls and customer requests/inquiries are properly directed and are dealt with within the Centre’s Telephone Service Feeder (TSF) and Service Level Agreements
• Ensure staff assume full responsibility for all customer inquiries/concerns/complaints directed to them by resolving those matters within their discretion to the customer’s satisfaction or by referring the customer to the appropriate source
• Ensure operational requirements are met through planning and execution that sees efficient deployment of unit staff and other resources relative to customer (existing & prospective), portfolio, and procedural requirements

Please consider me for the call centre manager opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for supporting data related supply chain activities for recognizing business performance and maintain databases, prepare reports, track product flow and develop solutions to supply chain problems and inefficiencies.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Ensure the accurate and timely processing, posting and maintenance of daily transactions originated by customers, partners, management or a B/F system
• Ensure workflows and organization plans are efficient and effective
• Knowledge of small tools/equipment desirable
• Organized, methodical and high attention to detail
• Takes full ownership and be accountable of solution deliver and services
• Takes ownership of learning and career progression
• Financial budget processes
• Cultural knowledge of key Europe Middle East / Asia Pacific / America’s countries to operate services in region

Please consider me for the call centre manager opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for training in a timely manner to client's staff on project management activities and technical and business requirements associated with updates to client's applications.

Please consider my qualifications and experience:

• Good understanding of consumer trends
• Exceptional written / verbal skills and effectively bilingual in English and local language
• Shift Timings - Day Shift
• Self-Motivated Individual With A Very Strong Result Orientation
• Excellent communication, management, interpersonal and leadership skills
• Proven technical/operations experience within financial/payments industry
• Team management – Should have managed teams including vendor partners
• Should be able to help process development and value add to the business requirements