Call Agent Cover Letter

I submit this application to express my sincere interest in the call agent position.

Previously, I was responsible for domestic toll-free routing and VILO changes for customers which include percent allocation routing and other advanced toll free routing features i.e.

Please consider my qualifications and experience:

• Opportunity for permanent placement based on performance and business need
• Previous experience in Call Center area is preferable
• Very Good Communication & Negotiation Skills & Team Spirit
• Confidentiality, Basic Computer Programs knowledge
• Past experience in a medical field (CNA, Office Assistant, ) would be helpful but is not necessary
• MS Office knowledge (Excel)
• Knowledge of health care and or related products, medical terminology, insurance products, and coordination of benefits
• Prior experience with Athena preferred

In response to your job posting for call agent, I am including this letter and my resume for your review.

In the previous role, I was responsible for operational and technical expertise and support to cross-functional teams as it relates to IVR and/or call routing changes.

My experience is an excellent fit for the list of requirements in this job:

• Achieving daily and monthly targets
• Confident using computer software - 3 weeks full training provided
• Motivation and resilience to push hard and exceed set targets
• Call center or customer service experience is preferred
• Experience using an EHR system is preferred
• Excellent verbal and written communication skills along with an exceptional telephone manner, as the majority of the job function is telephone related
• Strong interpersonal skills with peers and staff at all levels of CPP (both internally and externally)
• Professional, punctual and committed

I submit this application to express my sincere interest in the call agent position.

Previously, I was responsible for 2nd tier support in analyzing, diagnosing and resolving problems using various methods, approaches and/or tactics to resolve call routing anomalies.

My experience is an excellent fit for the list of requirements in this job:

• Excellent knowledge (oral and writ-ten) of English
• Basic knowledge of MS Office Products
• Customer service and solution-oriented person
• Outstanding communication skills and pronounced capacity for teamwork
• Place and receive phone calls to and from EHE’s potential and existing patients
• Answer phone calls, emails and iChat from our patients
• Effectively resolve patient inquiries in a considerate, accurate and timely manner
• Compose thoughtful, personalized responses for a variety of patient requests

I would like to submit my application for the call agent opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for real-time recommendation to business regarding resource optimization including CSR skill based routing, call structure, delivery channel, technology based optimization, etc.

Please consider my experience and qualifications for this position:

• Highly motivated individual with high energy
• Unparalleled problem solving and critical thinking skills
• Passionate about customer service and patient satisfaction
• Understanding administration of CRM applications (Salesforce, Zendesk, Oracle)
• Ruthlessly organized and would score high on conscientiousness
• Identifying the needs of customers and offering a tailored package to meet their needs
• Up-selling some amazing products
• Resolving challenging queries

I would like to submit my application for the call agent opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for regular case updates, escalate case information as needed and demonstrate an appropriate sense of urgency throughout case management.

My experience is an excellent fit for the list of requirements in this job:

• Act as the first point of contact for Hospital Logistics Customers
• Book patients transport via phone by following the appropriate eligibility criteria
• Translate, analyse and deliver customer needs through effective verbal communication
• Ensure all bookings have been created correctly and make adjustments when necessary
• Be able to signpost an individual to alternative options if they fail patient transport
• Call patients prior to their appointments to ensure the bookings are correct
• Utilize the myLeave Absence Management platform to initiate and respond to leave of absence requests
• Timely and accurate FMLA, State and Company leave administration in accordance with all applicable federal, state and company leave policies