Business Application Support Cover Letter

In response to your job posting for business application support, I am including this letter and my resume for your review.

In my previous role, I was responsible for general database and surrounding process management – maintenance, general troubleshooting and support services in case of acquisitions or other project related changes.

Please consider my qualifications and experience:

• PL/SQL and UNIX Shell scripting and Knowledge for web concept and technologies
• In-depth knowledge of the computing environment
• Proven experience in SW Configuration Management, Project Management, SW Development and SW Test Management
• Work with multicultural teams, various customers and travel
• Experience of working in a Support Team
• Good knowledge of Finance Domain
• Should have good analytical capabilities for analyzing all the modules for any data discrepancies and driving the root cause analysis for those discrepancies
• Attention to detail and strong personal organizational skills and able to work in fast-paced, high volume, results- driven environment

I submit this application to express my sincere interest in the business application support position.

In my previous role, I was responsible for expertise, services and documentation in AIS database daily operations and maintenance of performance monitoring, tuning, and backup & recovery and troubleshooting, analyze and vacuum tables, schemas and databases.

Please consider my qualifications and experience:

• Agile development methodology experience including JIRA, Confluence like products
• Experience in scrum activities such as Backlog Planning, Sprint Planning, Story grooming
• Experience documenting any issues and setting up test scenarios
• Experience in analyzing business and document its business or processes or systems, assessing the business model or its integration with technology
• Experience working and supporting 3rd party applications or service delivery or third party vendor management and finalizing SOW’s based on business requirements
• Strong understanding of the Oracle E-Business suite (EBS, R12), particularly Enterprise Asset Management (EAM) and at least one other area of expertise in Finance, Supply Chain or Procurement modules
• Experience implementing Oracle EBS (R12) solutions, locally or internationally, and supporting systems post go live/hyper care phases as a functional expert
• Background working in a large Consulting/Professional Services environment

Please consider me for the business application support opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for basic HR operations support such as ownership of the project SmartStaff database, coordination of onboarding, HR training, and other local HR support, as required.

My experience is an excellent fit for the list of requirements in this job:

• Provide application support to business users – answer application usage enquiry, perform first-level trouble-shooting, and liaise with Development Team for problem resolution
• Develop expert understanding of internal business applications and related processes
• Conduct functional test of application enhancements and new system developments
• Prepare test plan and test cases, track test issue logs and provide liaison for issue fixing
• University graduate of IT related discipline
• Familiar with SAP ERP application, SQL Server reporting tool or MS Office tools
• Good written and oral communication skills in Chinese/Putonghua and English
• Participates as subject matter expert on strategic initiatives involving system support

I am excited to be applying for the position of business application support. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for answers to complex functional queries posted by US Business (front office and operations) in coordination with Level 3 support as needed.

My experience is an excellent fit for the list of requirements in this job:

• Analyzes company data to identify and recommend initiatives that positively and materially impact the financial results of the company
• Assists with test plans for all phases of system changes, conversions and projects to ensure implementation meets all requirements and does not affect overall system functionality
• Acts as technical support liaison between system users and IT and/or Vendor answering questions and troubleshooting
• Monitors incoming and clearing system files, investigates and resolves issues as needed
• Provides senior management insightful and proactive reporting and analysis and various corporate for business line initiatives
• Write documents in Markdown and use tools to convert Markdown to HTML
• Familiarity with IT control processes around risk and compliance
• Solid technical skills including knowledge of web hosting, client server technology, networking basics, database technology, end to end understanding of 3-tier application architecture (frontend – application server – database)

I am excited to be applying for the position of business application support. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for support services in order to ensure effective and efficient office and project support operations.

Please consider my qualifications and experience:

• Exposure to recent releases of JD Edwards (preferably including sales and inventory modules)
• Experience working with users to collect user requirements
• Applicant should be able to produce technical design specs for UBE (universal batch engine) and applications
• Applicant should be comfortable investigating data issues using UTB (universal table browser)
• Proficient in some database query tool (ex
• Applicant should be comfortable working with counterparts in partner companies (vendors, customers)
• Ideally applicant will have experience in consumer goods industry or something similar where there is a heavy focus on inventory
• Experience in Test Environments