BI-lingual Customer Service Cover Letter

In response to your job posting for bi-lingual customer service, I am including this letter and my resume for your review.

In the previous role, I was responsible for customer service via telephone and other media sources to respond to customer inquiries concerning merchandise, systems support or sales orders.

Please consider my qualifications and experience:

• Basic medical insurance knowledge preferred
• Multiple media format support experience
• Respond to enrollment services calls, provides responses to questions, mails information in response to request and refers callers in the event of problems or concerns
• Educates clients on managed care
• Assesses client's health care needs and assists clients in choosing a health plan
• Assists clients in enrolling/dis-enrolling in health plans
• Processes enrollment / dis-enrollment forms
• Effectively communicate with both coworkers and customers

In response to your job posting for bi-lingual customer service, I am including this letter and my resume for your review.

In the previous role, I was responsible for member service support, over the phone, in a timely, consistent and courteous manner to EyeMed members and providers.

My experience is an excellent fit for the list of requirements in this job:

• The employee will be frequently called upon to engage in repetitive motions including movement of the fingers, hands and wrists
• Effective listener with great communication skills and strong customer service skills
• Are customer service minded
• Be able to work in a fast paced environment with shipping deadlines
• Experience utilizing digital cameras
• Troubleshoot basic and routine customer service issues that can be technical in nature
• Knowledge of Microsoft Work, Excel and Outlook
• Extensive knowledge of credit card procedures and handling

I would like to submit my application for the bi-lingual customer service opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for member service support, over the phone, in a timely, consistent and courteous manner to members and providers.

My experience is an excellent fit for the list of requirements in this job:

• High School diploma or equivalent and at least 6 months experience
• Flexibility to adapt to changing customer requirements and schedules
• Proficient internet research skills for customer information
• Proficiency with SABRE (preferred)
• Comfortable with call center technology
• Exceptionally high levels of motivation, working both independently and as part of a team
• Skill in demonstrating professional phone manner
• Experience with at least one EDI is preferred

I am excited to be applying for the position of bi-lingual customer service. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for consistent superior tiered customer service to internal and external customers that meet or exceed Santander's standards on basic and complex inquiries.

Please consider my experience and qualifications for this position:

• Experience with Microsoft Word, Excel, and E-Mail, proficient in 10 key, keyboarding and typing skills
• Medical Supply Industry exp preferred
• Medical terminology knowledge along with knowledge of ICD-9 and CPT4 codes
• Able to work in a fast paced environment with patters and workflows that change daily
• Receive inbound calls from new and existing mandarin and English speaking customers, assisting with their banking needs
• Friendly and professional phone demeanor
• Quick study who takes feedback well
• Work in multiple computer systems at once

I submit this application to express my sincere interest in the bi-lingual customer service position.

In the previous role, I was responsible for outstanding customer service to our 3M Industrial Business for our 3M International subsidiaries customers through accurate order management, expedites, adjustment processing and customer inquiries in a timely manner.

Please consider my experience and qualifications for this position:

• Requires some sales experience
• Highly supportive of the Sales & Production process
• Great phone presence and demeanor
• Experience working in a highly automated & paperless environment
• Possess intermediate to advanced level knowledge of Microsoft Office software applications
• Excellent Verbal, reading, and written language skills in English, Spanish, Russian and Vietnamese
• Proficient with diversified computer software and systems
• Written & Spoken English and Spanish proficiency