Transition Manager Resume Samples

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J Abbott

Jamir

Abbott

2226 Torp Causeway

Philadelphia

+1 (555) 803 3165

2226 Torp Causeway

Philadelphia

Phone

p +1 (555) 803 3165

Experience Experience

Phoenix, AZ

Transition Manager

Phoenix, AZ

Tillman Group

Phoenix, AZ

Transition Manager

Logging, tracking, and following open issues to resolution including confirming task owner and establishing target dates
Recognising, registering and resolving client complaints – implementing solutions and prevention mechanisms and escalating issues where necessary
Develop relationships across the IT organization
Maintaining the healthy management of your program/project by mitigating risks and defining resolution plan for addressing issues
Lead meetings and workshops for projects, or elements of them
Build and develop the Transition methodology and toolkit, based on EY methods
Actively manage project risks and issues and recommend solutions to effectively overcome these

Houston, TX

Service Transition Manager

Houston, TX

Nicolas-Koss

Houston, TX

Service Transition Manager

Defining Operational Acceptance Criteria (OACs) for new or changed services, and managing delivery against the OACs
Managing delivery expectations and timely response in all engagements
Managing and contribute to the delivery of small to medium projects to improve Service Management's service offerings
Acting as the go-to person for Service Transition expertise in the region
Operating model design & redesign to ensure that services are effectively supported
Managing third party delivery in support of Service Readiness activities and OAC compliance
Ensuring that staff development is a priority within all transitional activities

present

Detroit, MI

Senior Transition Manager

Detroit, MI

Kertzmann-Monahan

present

Detroit, MI

Senior Transition Manager

present

Recruiting, hiring, developing, and managing regional support resources to deliver program strategies
Establishing effective relationships and engaging with key stakeholders to ensure aligned, consistent communication
Leidos is a global leader in the integration and application of information, technology and systems working to solve the world’s toughest challenges in the civil, health, defense, intelligence and homeland security markets. The company’s 33,000 diverse employees support vital missions for government and commercial customers in 30 countries. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10 billion for the fiscal year ended January 1, 2016 after giving effect to the recently completed combination of Leidos with Lockheed Martin's Information Systems & Global Solutions business (IS&GS). For more information, visit www.Leidos.com. The company’s diverse employees support vital missions for government and commercial customers. Qualified women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Leidos is an Equal Opportunity Employer
Risk management in the execution of all testing, training and change management activities
Coordinate initial review of business systems, administration, resources, procedures, and methods to improve operational and cost effectiveness, utility, and efficiency before transitioning to the Program Manager
To have ownership of the transition solution working extensively with operations and cross functional teams
To manage transition planning and changes in a controlled manner from design to operations

Education Education

Bachelor’s Degree in Computer Science

Kean University

Bachelor’s Degree in Computer Science

Skills Skills

Ability to meet deadlines without compromising accuracy, excellent product quality and attention to detail
Strong analytical skills and ability to learn quickly
Results oriented with strong attention to detail and a relentless commitment to process improvement and quality
Good business acumen with ability to synthesize creative solutions
Ability to build & manage strong customer relationship at the executive level
Prospective candidates should have strong risk management skills, excellent communication, team work, leadership, and conflict management skills
Demonstrable ability to lead and deliver strategically important projects through to completion
In-depth knowledge of corporate, public, and legal policies as applicable for Outsourcing programs
Excellent written and oral communication skills and the ability to communicate technical issues to non-technical audiences
Strong analytical skills and attention to detail

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15 Transition Manager resume templates

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Transition Manager Resume Examples & Samples

Build transition plans including infrastructure/application support models, change management, learning & communication deliverables
Co-ordinate routine installations and de-installations of items of hardware and/or software
Monitor the effectiveness of installations and ensures that appropriate recommendations for change are made
Work with project manager to establish end-to-end project plan and approach
Ability to assess service transition risks
Direct supervision provided by a Senior Transition Manager or Service Delivery Manager/Team Leader; frequency on a weekly or as needed basis
Ability to work and team effectively with IT Services groups and other management personnel including on a global, virtual basis
IT background with experience across the systems development life cycle with experience in different project phases

Transition Manager Resume Examples & Samples

Transition management experience with knowledge of equity, fixed income and FX markets
Good understanding of capital markets and portfolio management
Understanding of hedging strategies involving equities, bonds and FX
Knowledge of custody and market operations
In depth-knowledge of working with excel spreadsheets (vba, macros a plus)

Transition Manager Resume Examples & Samples

Quantitative background required
Good understanding of capital markets
Work experience in a front office capacity
Good communicator. Language skills a strong plus
Team player, high energy, curious and attentive to details are essential to succeed
In depth-knowledge of working with Excel spreadsheets (VBA, macros a plus)

IAM Transition Manager Resume Examples & Samples

Demonstrate in-depth knowledge of the process competency principles and practices
Ability to identify and escalate project risk
Transition manager is expected to act independently to deliver to schedule, budget and scope; support provided as required and requested, and is self-driven and motivated
Knowledge of service transition methodology, tools and templates

GAP Transition Manager Resume Examples & Samples

Develop relationships across the IT organization
Experience of transitioning IT projects with personal accountability for delivering to time and cost for projects typically up to $500k in value and 6 months in duration
5 to 10 years in a corporate IT environment

Transition Manager Resume Examples & Samples

Ability to analyze complex problems and deliver insightful and practical solutions – complexity on our projects arises from the global scale, the requirement to integrate across process and technology and move from local to global approaches and standardization
Ability to influence and achieve stakeholder buy in - there is further complexity in working across our matrix organization, engaging and managing stakeholders, balancing local needs with global consistency, achieving consensus and decisions so the project can progress
Ability to analyze client and business requirements, develop compelling business cases and translate the business needs into clear project objectives and outcomes
Ability to motivate and manage a team spread across multiple geographies especially as we increase our ‘virtual’ ways of working
Experience of solution design and managing transitions gained in an market leading outsource provider or as a management consultant in a big 4 or equivalent advisory business
Experience of shared services and managing transitions in a blue chip organization would be an advantage
Strong project management skills, including proven experience utilizing standard project methodologies, such as project initiation, current state analysis, future state design, implementation and project transition/close
Cross-process HR Transition experience would be an advantage but but not essential
Strong track record of structuring and managing global complex projects or programs of work, exceeding client expectations whilst managing project risks or issues
Proven ability to work on cross-functional project teams and translate complex business analysis into actionable recommendations through to implementation
Highly organized self-starter with exceptional client service, strategic thinking, communication, analytical, and people management skills
Ability to work independently with little direction, including the ability to manage ambiguity and the political aspects of change
Ability to establish and maintain credibility and excellent client relationships across many different functions and organization levels
Experience of partnering with key stakeholders to communicate, influence and bring innovative solutions to challenging problems
Responsible for leading teams and supervising the work of others, directing, coaching and ensuring overall quality in terms of the advice and deliverables to the client
Responsible for coaching and developing other team members
Experienced transition manager with proven HR related project experience
Ideally currently working in either: globally recognized outsource provider; Big 4, global management consultancy firm or blue chip organization Experience of delivering complex projects on a global scale

High Value End To End Transition Manager Resume Examples & Samples

Own and manage a portfolio of high value clients, delivering a positive migration experience
Deliver first class product training, embedding functionality knowledge with a view to minimising subsequent calls into the Client Support Helpdesks
Become an expert in the features and benefits of Barclays.Net
Become an expert in the technicalities of Barclays.Net
Deliver excellent Client service
Respond professionally to Client queries, ensuring information given is accurate
Undertake proactive calls & F2F visits to Clients to gather key information, drive the migration journey and gather Client feedback
Respond to feedback, suggesting alterations / changes as necessary to improve the Client experience during migration

Transition Manager Resume Examples & Samples

Work with business function Project Leads to support the execution and implementation of project plans to transition business processes offshore
Ensuring overall project tracking, planning, coordination and status reporting to the various stakeholders (including Senior Management) using effective communication channels
Supporting relationship building and communications within UBS global sourcing team
Assisting in formulation of the vendor management program with proper project governance (both Transition and Steady State projects), risk management, vendor /contract management, deliverables tracking and financial management across multiple work streams (Operations , IT etc.)
Managing parts or whole of sourcing project activities to achieve high quality results within defined timelines
To interface with 3rd party suppliers, involving agreement, planning, timelines and quality of deliverables

Transition Manager Resume Examples & Samples

Builds effective working relationships with assigned IT Services Project teams
Looks for additional (out-of-scope) scope and impact
Executes the Transition & Deployment processes and associated best practices on each initiative
Leverages the appropriate enabling tools
Contributes to improving the transition processes by identifying opportunities for enhancement
Builds effective relationships with relevant IT Services personnel
Follows budget guidance
Able to manage multiple service transitions simultaneously
May be required to work outside regular work hours as projects dictate
Understand the transition characteristics, scope and impact of each initiative
Understand transition and project risks
Ability to build transition plans and execute against the plan
Ability to consistently apply the transition processes to each service transition
Understanding of information technology issues
Developing grasp of effective working within global professional services context
Operate with minimal supervision on each transition
Good interpersonal, communication and organizational skills
Develop effective teaming with each project team
At least 5 years of experience with the implementation of IT projects
Bachelor's degree or diploma in computer science or business management or equivalent experience

High Value End To End Transition Manager Resume Examples & Samples

World class Client service skills
Strong written and verbal communication skills – ability to communicate in a clear and concise fashion
Self-motivated and results focused
Ability to meet/exceed targets and work under pressure to achieve migration targets
Effective Influencing and interpersonal skills
A strong team player with the ability to also work under own initiative
A good knowledge of the products and services offered by Barclays Corporate and Barclays Corporate Servicing (Preferred)

Senior Transition Manager Resume Examples & Samples

Ensure service transition is planned and executed to schedule, budget and scope
Coordinate the business readiness plan, taking into consideration IT deployment, data migration, capability deployment (training and engagement activities) and any business activities required to integrate new processes or jobs into the ’business as usual’ environment
Assess, analyze, develop, document and implement changes based on requests for change
Liaise with business and IT partners on release scheduling and communication of progress
Contribute to business case and ROM estimates for complex projects
Demonstrate mastery of the process competency principles and practices
Management skills to manage more than one transition simultaneously
Demonstrates commitment to IT methodologies, processes and standards for transition planning and support
5 to 10 years experience in transition project management or related technical field (application development, deployment/implementation and infrastructure)

Transition Manager Resume Examples & Samples

Experience in managing IT projects with personal accountability for delivering complex projects
Ability to execute a project to agreed schedule and scope
Manage and coordinate multiple teams in scheduling and prioritizing work
Perform the relevant project management processes - i.e. initiate, plan, execute, monitor and control and close
Report on variances to the approved project baseline
Delivery of projects aligned to overall business and technology strategies and architectures
Manage external contracts and suppliers where required
Ensure that quality project standards are met as prescribed by IT Services through the effective implementation or use of approved processes, methodologies and deliverables
Build effective working relationships with assigned IT Services Project teams
Execute the Transition & Deployment processes and associated best practices on each initiative
Close the project to formalize acceptance of the project result
Weekly 1:1 meetings with supervisor
Leader in the use of IT methodologies, processes and standards for project management
Experience across the systems development life cycle with experience in all project phases - plan, initiate, elaborate, design, build, test, implement
Knowledge and use of industry-standard project methods, tools and techniques
Analytical skills and problem solving skills needed to manage multiple factors on a project simultaneously
Strong team working skills across client, supplier and geographically dispersed virtual teams
Demonstrated experience working for large organizations on complex projects
Demonstrated ability to build strong working relationships
Ability to facilitate change management with teams
Extensive experience of delivery that includes the use of supplier and off-shore resources
Experienced in managing to contract; ensuring clients and suppliers alike perform in accordance with original agreement
Understand the transition characteristics, scope, impact, and risks of each initiative
Familiarity with ITIL v2 or 3 would be advantageous
5 years experience in project management and the implementation of IT projects
Must have a development background
Experience in a professional services industry, preferred

Service Transition Manager Resume Examples & Samples

To Model the impact of change and new delivery and to work with Operating Companies to ensure a positive Customer Experience
Ensure the operational acceptance and smooth transfer of project activity to operational support
Defining Operational Acceptance Criteria (OACs) for new or changed services, and managing delivery against the OACs
Demonstrable practical experience of delivering and managing Service Transition/Service Introduction within similar organisations into the live environment
Experience of leading significant business change and outsource deals from handover from the Service Architecture team to successful implementation
Able to successfully demonstrate the implementation and continual improvement of a Service Transition framework
Previous Service Delivery experience is desirable
Experience of working in a large standards-based corporate environment where ability to work to tight deadlines is important
Experience of managing delivery from 3rd parties
Solid and demonstrable track record of working with multiple teams and understanding of structured project management methodologies, e.g. PRINCE 2
Delivering to business expectations and maintaining a high level of service
Proven experience of working across functions and influencing at all levels of the business
Demonstrable track record of providing excellent customer service, stakeholder management and business partnering

Transition Manager Resume Examples & Samples

Minimum 3-5 years Pension/Defined Contribution experience in client relationship management, installation, compliance, and contract administration. Or, must have significant work experience exhibiting key skill sets as described below with a commitment to progress through a 12 month informal training period working through a steep learning curve
Demonstrated project management, installation, compliance, and contract administration
Must be able to maintain flexible hours to service clients during business hours in different time zones
Ability to work in a highly dynamic, fast-paced environment

Client Transition Manager Resume Examples & Samples

Act as the key contact for onboarding requests from priority clients
Manage ad-hoc escalation and urgent client requests from the business; identify potential bottlenecks and collaborate with relevant internal functions to ensure resolution in timely manner
Facilitate the onboarding process across the different interaction points (KYC, Credit review, Legal Negotiation and Account setups)
Generation of MIS for the Business and management regarding the onboarding pipeline
Identify process improvement areas, consistently refining and streamlining the Front-to-Back process
Strong understanding of the onboarding/legal process, including but not limited to ISDA/CSA agreements
Ability to work in a high pressure and time sensitive environment
Experienced in interacting with a wide range of Business and middle/back office functions
Strong communication skills (English)
Assertive and proactive
Well structured, organized and systematic
Appreciation of best practice in supervisory control and risk management

Transition Manager Resume Examples & Samples

Establishing and ensuring that appropriate TTM processes are used/followed (such as reporting, risk management, lessons learned, quality, escalating, communications etc.) as listed in the SOW
Managing the Transition program for all HP functions (MS, HR, Procurement etc.) and coordinating internal and external project activities with the PMO
Managing/supporting the Program Manager in execution of Transition (project) activities
Selecting and assigning Project Managers to head each aspect of Transition/Transformation including: Technical Towers, HR, Finance and administration, Assets, 3rd party contracts, Governance, etc
Ensuring that all Transition/Transformation Project Plans are consistent, congruent, and integrate with the overall Program Project Plan and customer Transition/Transformation plans
Leading and managing the execution of the Project Plans
Managing the financial aspects for Transition/Transformation activities, including setting budgets and approving forecasts. NOTE – budgets are set by the OSC and OC – TM collects cost data from Tower Leads
Current TS/SCI is desirable
Current ITIL v3 certification is desirable
Has 5+ years Project Management experience
Has background >5 years industry experience
Preferred to have but must obtain once hired Project Management Professional (PMP) certification
Must have an Undergraduate Degree. Preferred fields include Business, Computer Science, IT/ IS, or Electrical/Electronic Engineering or
Equivalent combination education or experience
Must be flexible enough to adapt to schedule and contract changes and have the ability to quickly develop change scenarios and schedules to meet client mission modifications
Basic knowledge of ITIL or ITSM
Skilled at Transition Rollout
Experienced Project Leadership
Ability to apply effective project management methods
Analytical and problem resolution skills
Ability to design and deliver presentations to all levels of an organization
Ability to influence management in defining customer needs
Ability to Manage Transition/ Transformation project financials
ITIL v3 Foundation or higher
Project Management Professional (PMP Certification)

Lead Transition Manager Resume Examples & Samples

Facilitates the creation of communication plans, ensuring that appropriate information is exchanged among key stakeholders
Determines, monitors, and reviews all project/program economics to include costs, operational budgets, staffing requirements, sub-contractors, resources and risks
Identifies, assembles and evaluates the appropriate blend of resources to meet project/program needs and requirements, including offshore partners and sub-contractor selection
Controls project/program requirements, scope, and change management issues
Identifies and recommends contingency measures resulting from risks, scope changes or unplanned events
50- This is a virtual role. 70% travel may be required at times, to support onsite transition activities at the client location. Candidate may support multiple concurrent transitions depending on project(s) scope and requirements

Transition Manager IT Service Resume Examples & Samples

Manage the robust transition of multiple projects and services globally, through to steady state support
Provide and champion governance developing a framework of materials and processes
Advise and provide consultancy to regional Service Delivery Managers on service architecture best practice
Define, create and manage standard service architectures
Create and review Service Level and Operating Level Agreements
Work with project teams to deliver functional specifications and data models, including the on-going cost of service
Manage business and programme risks, including the development of contingency plans

Transition Manager Resume Examples & Samples

Working with business function Project Leads to support the execution and implementation of project plans to transition business processes offshore
Implementing effective project communication by informing the clients of the project status and risks, proposing mitigation actions and ensure timely execution of project
Acting as the key interface and single point of contact and provide hands-on project management and/or where required, shadowing of a business assigned Project Manager
Maintaining a positive relationship with partners by proactively, efficiently, and effectively understanding their needs and solving their requests

Transition Manager Resume Examples & Samples

Lead the assessment of proposed offshore business initiatives - provide insights around hypotheses and solutions
Work with functional leads to support the execution and implementation of project plans to transition business processes near-shore
Initiate and monitor transitions to ensure compliance with UBS Operational Risk and the UBS Outsourcing Framework requirements throughout project lifecycle
Act as a project lead for functional teams to embed O&O expertise
Work across cultural, geographic, and functional boundaries to implement solutions including the management of a virtual team of vendor project managers
Provide regular updates to Project Sponsors and senior management
Work with business function Project Leads to support the implementation of project plans to transition business processes near- and off-shore
Provide accurate and timely update reports on project status, meeting minutes, issue logs and risk registers to both internal and external clients
We will consider both Executive Director and Director level candidates for this position.*
Minimum 7 years of Project Management and/or Management Consulting experience in Financial Services industry,
Ability to manage wide set of objectives with conflicting priorities requiring effective use of resources
Ability to influence decisions and individuals without formal authority,
Ability to understand, interpret and draw conclusions from management and financial data,
Strong verbal and written communication skills,
Strong knowledge of Microsoft Office (Word, PowerPoint, Excel, Outlook, MS Project)
Experience in leading projects, proven experience in implementing change projects/programs
Working understanding of business process transition
Process oriented approach to work
Ability to work under the pressure to strict deadlines
High level motivation and positive "can do" attitude
Excellent communication skills, strong team player and highly professional
Project Management related education
PRINCE2 or PMI certificates
MBA or Master's in Economics, Finance or Banking related field - preferred, but not required
Previous experience leading offshoring, nearshoring or outsourcing initiatives of similar scale and complexity - preferred, but not required

Transition Manager Resume Examples & Samples

1 to 3 years Project Management experience
Or 3-6 Project Coordination/Admin/ PMO
ITIL Service Management qualification (as a plus)
Ability to work in a dynamic and multicultural environment
With Good Communication Skills
At least 2 years experience in Project Management; ITIL Certification

Transition Manager Resume Examples & Samples

Plan the Transition In of BT Trader Voice and Voice Recording Services without impact to the business
Plan the Transition out of CSC provided Trader Voice and Voice Recording Services
Co-ordinate the staff transitions between AT&T (CSC's current subcontractor) and BT
Ensure all tooling if ready to support the new services from BT
Ensure all PPM's that support Trader Voice and Voice Recording Services are updated
Ensure all BT's new subcontractors are in place to support the new services
Manage the Command Centre for the Transition
Support the ODP process for the new BT service
Plan the expansion of BT's service offer to include the incorporation of cellular and Lync voice recording service
Proven experience working within high performing Network Operations teams
The job requires strong knowledge of networking technologies and service management capabilities, especially trader voice and voice recording services
Track record in outsourcing Transitions
Able to work under the pressure to meet a business plan
Degree qualification in computer technology and networking or equivalent
The ability to work unsupervised
Flexible approach to fall in line with Business requirements
Good time management and interpersonal skills
Able to work under pressure and meet tight deadlines
Able to work with key stakeholders across a broad matrix managed global organization
Attention to detail is a key requirement
The ability to liaise with vendors and internal departments

Senior Transition Manager IT Resume Examples & Samples

Excellent interpersonal, communication, and organizational skills
Very good understanding of the customer strategy, services and business processes
Experience across packaged and bespoke systems and infrastructure, ideally on an international basis
Direct supervision provided by Program Leader/Manager or Service Delivery Manager/Team Leader; frequency on a weekly or as needed basis
National and international travel may be required
A degree in Computer Science or a related discipline; or equivalent work experience

Transition Manager Resume Examples & Samples

Initiate the transition process for assigned accounts immediately after the sale. Coordinate delivery of commitments made during the sales process
Working within a team environment, assume project ownership for Plan, Data and Transition Consultant responsibilities
Immediately identify and communicate issues that may impact the success of the transition
Coordinate receipt of signed funding documents. Work with clients, attorneys on document related questions, concerns and assistance from Technical Support where appropriate
Ensure completion and delivery of all employee transition communications including the legally required notices (Sarbanes Oxley/Mapping) and Outlook newsletter, as applicable
Maintains detailed project plan/timeline for use as a project management tool throughout the transition process
Coordinates and facilitates periodic conference calls to update all appropriate parties on the status of the transition project. Working with the Client Executive, conduct the in person transition meeting to discuss all transition action items. Prepare customized manual for meeting
Identifies any necessary system enhancements and makes system recommendations as appropriate
Work with Sales on new prospect situations by playing a lead role in team selling sales presentations. Present the transition process and administrative capabilities during finals and due diligence meetings
Participate in reviewing new business opportunities with the Pricing Team to determine the feasibility of writing and administering the business
Work with internal resource to develop methods and procedures for handling non-standard operational services, such as employer stock, various levels of outsourcing, etc
Work with various departments within the organization to improve service and efficiency
Remain abreast of technical developments in the employee benefits field to effectively communicate the implications with clients
Coordinate special projects, as necessary
Strong communication skills to develop a solid relationship with client as well as the various resources within the organization such as Sales, Pricing, Client Management, Account Administration, Investment Advisory Group, Systems, etc. to ensure questions and/or concerns are answered promptly regarding account transition issues
Strong time management and organizational skills to handle diverse responsibilities and meet scheduled target dates
Strong problem solving skills to analyze a situation or issue, with the ability to identify and execute an appropriate action plan to assure accurate and timely results
Excellent verbal and written communications skills to effectively consult with a wide variety of internal and external customers
Complete understanding of administrative and technical services for all of Transamerica’s products
Knowledge of IDP and Prototype plan designs
Strong knowledge of windows based applications with emphasis on Microsoft Excel and Microsoft Word

Transition Manager Resume Examples & Samples

Lead programs/projects of selected transitions (opportunities or actual projects/programs) including change management
Track and report on progress on transitions (including budgets) against the agreed plan during transition phase and also participate in post transition projects to review the actual delivery against the original business case
Effectively support the GSS Global Transition Lead in overall management of all allocated transition work, developing appropriate reports for communicating to various stakeholders (within/outside GSS)
Contribute to the design and the development of transition methodology, supporting tools and processes
Consider, escalate and resolve/mitigate risks/ issues from planning and executing
As required, work closely with Global functions (as relevant), GSS SF Leadership and other GSS Transition Team members to support the delivery of transition projects and meet global objectives and policies

Transition Manager Resume Examples & Samples

Intermediate to advanced computer skills including proficiency with the Microsoft Office Suite, Microsoft Project
Proven organizational skills including effective time management and prioritizing skills to meet predetermined deadlines
Well developed analytical skills including problem solving, data gathering and reporting
Demonstrated ability in business controls within Strategic Outsourced accounts is an asset
PMP Certification or equivalent is an asset
At least 6 months experience in Microsoft Office Suite, Microsofr Project

Transition Manager Resume Examples & Samples

Promotes awareness of transition planning and support process and strategy
Ability to assess complex service transition risks
Experience of transitioning complex IT projects with personal accountability for delivering to time and cost for projects typically up to $5m in value and 12 to 18 months in duration
Senior transition manager is expected to act independently to deliver to schedule, budget and scope; support provided as required and requested, and is self-driven and motivated
Senior transition manager coaches, mentors and supports less experienced transition managers
Flexible work schedule may be required
7 to 10 years in a corporate IT environment
Project management certification is preferred (PMI/CAPM or PMP, PRINCE2)

European Transition Manager Resume Examples & Samples

He/she supports the pursuit of new business crafting transition and transformation plans as part of the proposal
The key focus is to coordinate and facilitate the transfer of ownership and risk management from the incumbent provider to the service delivery teams
He/she is accountable for delivering all elements of total service transition project to required timeframes, quality and budget. Key Performance Indicators (KPI)
Achieve project Service Level Agreement (SLA) as defined by the Statement of Work (SOW)
Achieve time to revenue and time to profit results aligned to project business case
Create and deliver upon project implementation budget
Maintain strict adherence to the Transition & Transformation Management Process (TMPP) for all aspects of project portfolio
Responsible for implementing new services from identifying resource requirements, timeframes and deliverables per business case, through planning and deployment of Xerox and sub-vendors services and sign-off
Works closely with the bid/project, 3rd party and service delivery teams throughout the new business lifecycle and owning the project related issues associated with the introduction of the service until the formal point of handover to the Service Delivery team(s)
Develops and owns transition communication plan to ensure consistent understanding of transition progress vs. plan with all key stakeholders
Provides expert problem management support to difficult implementation issues and ensures root-cause analysis is conducted and a corrective action plan is followed through with any learning applied for future benefit Financial Risk Management
Acts as a business leader accountable for financial success and client satisfaction throughout the transition program
Effectively manages risk across defined transition programs
Assesses and ensures team uses process to improve productivity/cost productivity. Client Relationship
Act as the primary contact for the customer maintaining close communication to ensure delivery to schedule and issues addressed
Provides a focus on Service Level Agreement (SLA) definition and customer satisfaction. Ensures information systems and structures to achieve SLA are in place
Manages changes affecting people, this includes changes in processes that impact client staff and employees transferring to Xerox. Practice Development
Provides feedback from direct client interactions to innovate next generation of offering
Use and continuously improve standard process and achieve productivity improvements through application of repeatable best practice methodologies and optimum resource management
Adhere to service implementation and delivery best practice, reviews and processes in line with Service Delivery governance guidance
Champions team work and knowledge sharing; contributes to the project management community, methodologies and best practices. Project Resource Management
Defines and ensures appropriate resources to form delivery team for new service contracts. Work in partnership with pre-sales teams and service delivery teams
Develop and mentor project managers and other project team members to defined level of competencies, standards and certifications

Junior Transition Manager Resume Examples & Samples

Build complex transition plans including infrastructure/application support models, change management, learning & communication deliverables
Assess, analyse, develop, document and implement changes based on requests for change
Ability to identify, escalate and manage project risks
3 to 5 years experience in transition project management or related technical field (application development, deployment/implementation and infrastructure)

Transition Manager Resume Examples & Samples

Assess, analyze, develop, document and implement changes based on requests
Work closely with
2 to 5 years in a corporate IT environment
1 to 3 years experience in transition project management or related technical field (application development, deployment/implementation and infrastructure)

Transition Manager Resume Examples & Samples

Bachelor’s degree plus 5+ years of progressive experience in Consulting, Project Management or Operations field plus project management required
Strong knowledge of the financial markets, products and services, including TIAA-CREF products and services
Strong knowledge of industry best practices or TIAA standard offer products and services and our competitors, consulting skills and internal/external client relationship and vendor management strongly preferred
Demonstrated relationship development or consultative selling skills, including proven sales and or customer service track record strongly preferred
Strong communication and presentation experience strongly preferred
Ability to present at Finalist Presentations strongly preferred
PMP strongly preferred

Service Transition Manager Resume Examples & Samples

Understanding and contributing to shaping COG Technology's key performance objectives and strategies
Acting as the go-to person for Service Transition expertise in the region
Coordinating with the broader, globally based Service Management team to drive towards achieving our common performance objectives
Engaging directly with our stakeholders to understand their service delivery and operations challenges in exacting change and defining roadmaps for service improvement
Executing project delivery plans, including stakeholder engagement and communication strategies to launch, drive and monitor service improvement initiatives; tasks may include formal presentations, road-shows, training programs, consultations and formal communications
Managing and contribute to the delivery of small to medium projects to improve Service Management's service offerings
Analysing service performance data and enable transparency for our stakeholders on their tracking to service delivery and operations performance objectives
Providing consulting services (within clear service expectation and boundaries) to both the Service Management team and other COG Technology teams
Ensuring regular weekly and monthly reporting commitments are met
Preparing and presenting weekly status reports on Service Transition objectives
Managing delivery expectations and timely response in all engagements

Transition Manager Resume Examples & Samples

Plan and coordinate full transition incl. escalation and issue management
Lead of the inbound and outbound transition team and create a motivating working atmosphere
Apply the transition methodology to drive the hand-over of accounting know how from local Finance accountants to the respective FSS team members
Support the implementation of FSS tool set together with Corporate Solutions and GiT
Facilitate the transition related communication in close cooperation with the overall project manager and the local Finance managers
Ensure that the established transition tools and methods are used effectively
Drive the exception decision process to prompt closure
Aggressively drive the change and issue log to prompt closure
Coordinate the efforts of the inbound and outbound transition managers
Manage transition costs to budget
Ensure that the criteria are timely met for Transition, Cutover and Final Sign-off
Ensure the achievement of Project KPIs at Final Sign Off
Support the change management by giving advice to the local management
Lead small projects for further process improvements in FSS accounting and support the establishing of FSS specific tools
Contribute to the further development of transition methods and tools
Assist the decision making for the further FSS expansion
Ability to coach, guide and manage teams
Cultural awareness and working in international environment
Fluent communication in English
SAP FI (ideally)
University degree with major in accounting/IFRS and at least one practical work experience in accounting

Transition Manager Resume Examples & Samples

Builds transition plans including infrastructure/application support models, IT change management, learning & communication deliverables
Responsible for both web-based and desktop-related transition activities, providing effective team leadership, including information flow to and from operations during project work
Builds effective working relationships with assigned IT Services Project teams and GIS personnel
Able to manage multiple project assignments simultaneously
Ability to consistently apply the transition processes
ITIL experience helpful

Transition Manager Resume Examples & Samples

Strong Project Management skillset
Ability to work autonomously under pressure to meet tight deadlines
Strong system skills in Excel, and SAP Business Objects
Client Skills
Candidates need to be able to build relationships with senior BU client managers, quickly understand their client’s business and their key drivers for deployment
The candidate will be expected to identify and escalate timeline slippage and any key transition key issues in a timely manner in order to avoid severe delays to the project completion
The candidate should be able to challenge more senior staff about the importance of completing each step of the process
Project status, Risks and issues reporting are key elements of the role. The successful candidate must have good attention to detail and will be expected to proactively foresee project delays
Job Skills
Project management experience is critical and outsourcing / deployment experience would be beneficial
Having knowledge of Operations and / or Finance is helpful when reviewing documentation related to Legal and supervisory requirements
It is important that the candidate is able to work in a flexible environment. In a project environment, plans & priorities can and do change frequently. The candidate will need to demonstrate self-motivation through this period
The candidate needs to be proficient with all Microsoft Office tools and demonstrate a degree of IT knowledge and awareness. Experience with MS Project and Visio is desirable
The candidate needs to demonstrate a high level of integrity given the sensitive nature of some of the information made available to them
Much of the sensitive information can only be shared with certain audiences and if unsure the candidate should be able to clearly differentiate between those that should and those that should not have this data
Due to the multi-tasking nature of the role, the candidate should be able to prioritize their own workloads accordingly
The candidate would be expected to share ideas within the team that could result in efficiency gains

Transition Manager Resume Examples & Samples

5+ years of industry experience, acting as a specialist in Equity Prime Brokerage
Prior experience in Equity Prime Brokerage
Deep understanding of Hedge Fund clients, including legal structures and operational requirements
Proven experience implementing change and best practice
Ability to multitask, prioritize and organize effectively
Ability to meet strict deadlines and work under pressure
Strong understanding of regulatory framework in US
Background in equity operations and corporate actions experience
Prior experience in Transition / Integration / client on-boarding role
Solid knowledge / experience of all other Prime asset classes (ETD, fixed income, FX, otc products)
Knowledge of relevant trading platforms

Investor Services Transition Manager Resume Examples & Samples

5+ years in financial services in a client-facing capacity
Prior documentation experience desirable
Exceptional ability to prioritize multiple tasks and clients, based on changes in launch date or requirements
Ability to drive the decision process without direct ownership
Strong analytical and conceptual thinking skills; ability to spot and assess issues quickly and determine logical and efficient methods of resolution
High level of diplomacy, professional judgment and personal accountability

Transition Manager Resume Examples & Samples

Value proposition development within the standard GDN framework, including finance, risk management and IT
Strong project and program management skills; Strong proven client management skills, with the ability to facilitate and influence stakeholders from various disciplines and a different levels of seniority across the organization
Strong interpersonal skills including evidence to show can act as a strong team player working with all levels of the organization
Possess a “solutioning” mindset, able to take ideas from thought to solution development and implementation
An ability to manage workload, with minimal direction, a self starter with a strong sense of initiative
Financially literate with good analytical and problem solving skills
A strong understanding of corporate financial and HR systems, and an ability to work with other internal functional teams (IT, Finance, Talent, Facilities, Legal, Quality etc)
Deep experience and knowledge in HR and/or Learning domain is a plus
Process expertise certification (Six Sigma) is a plus

Transition Manager Resume Examples & Samples

At least 5 year experience Project management of 20+
At least 5 year experience Transition and Transformation background
At least 5 year experience Technical/Marine background
At least 10 year experience Project management of 20+
At least 10year experience Transition and Transformation background
At least 10 year experience Technical/Marine background

Transition Manager Resume Examples & Samples

Develop a Transition Toolkit that provides a master roadmap for the integrated transition of all core disciplines in PDS with an accessible library of forms and collateral material to ensure a consistent and complete account transition. Toolkit must allow for component standalone capability depending upon services provided and a follow up program to verify that implementation is successful
Identify and work with key content experts that can assist in the development of the transition library and participate in major transitions
Coordinate procedures with C&W stakeholders to ensure compliance with internal and external requirements
Work with marketing group to develop materials that highlight C&W’s PDS transition capabilities and expertise
Ensure that accounts are set up to fulfill all contractual service delivery obligations and that both clients and staff feel that their needs have been met
Fulfill lead role on PDS account transitions
Provide support, coaching and support to account transition development and account transition implementation as needed
Lead effective PDS communication and roll-out of transition toolkit to account management and business development personnel
Serving as the SME and POC for the internal client team regarding project management space planning and move management services and best practices
Coordinating technology rollout related to PDS services
Maintains transition meeting minutes and distribution
Responsible for maintaining PDS transition team contact information
Updates PDS transition status Project plan and/or checklist
Updates standard PDS templates as process and documents are developed and improved
Prepares MSA abstract for PDS business
Bachelor’s degree in Project Management, Architecture or related field; Master’s degree preferred
10+ years directly related experience in a corporate services or project management accountability role for a national or global organization
Possesses a general understanding (for facilities programming) of industry standards, building systems, base building construction, corporate management, urban planning, architecture, interior design, office technology, and environmental factors
Proven leadership ability, administrative ability, technical background and project responsibility experience
Strong interest in technology and service line innovation
Background in business development is strongly preferred
Software competency: Microsoft Project, Word, and Excel
Approximately 25-30% travel may be required, predominantly within North America

Transition Manager Resume Examples & Samples

Degree in business, finance, or economics
Functional and/or working knowledge of Commercial Services
5 years of experience in managing multi-functional Transitions, Migrations and Change Management with internal and external stakeholders
Experience working in large / international companies
Excellent communication, people management, stakeholders management and leadership skills
Ability to ensure service focus across a complex people intensive and functionally-dispersed organization

Transition Manager for Prime Custody Resume Examples & Samples

2) Strong understanding of the alternative funds industry (e.g., fund structures, underlying fund documentation, fund operations, etc.) and the legal documentation associated in providing custody, financing and trading to fund entities
3) Working knowledge of equities, fixed income and derivative products
4) Proactive approach in identifying issues, offering solutions, developing best practices and evolving current infrastructure
5) Ability to effectively communicate and partner with both internal stakeholders and clients
6) Legal background with funds experience is advantageous but not required
7) Fluency in English; Chinese language skills (both Cantonese and Mandarin) are a plus

Transition Manager Resume Examples & Samples

Coordinating the full transition and on-boarding of Clients to the LD&MC platform, across Over The Counter Clearing (COTC) Business, FX Prime Brokerage and listed products
Coordinating the on-boarding process between different areas such as Legal, Credit, Collateral Management (CM), Middle Office, Front Office Sales and the Product
Participating on daily/weekly calls with Global Sales and Product, providing Client updates and a control framework for Sales and Product
Facing off to Senior Managing Director’s on a daily basis
Acting as an escalation point for all major incidents within the Operations teams
Developing process improvements and resource strategies
Managing Client expectations between Deutsche Bank capabilities and Client requirements
Tracking all on boarding mandates for all products
Conducting set-up meetings with Clients and arranging the agenda and attendees
Participating on daily Sales calls to provide transition status updates on Clients
Managing the testing/certification of Client portfolios, with different Central Clearing Counterparties (CCPs)
Producing and presenting Management Information Systems (MIS) to internal Stakeholders
Acting as a senior escalation point to FX PB clients in Europe
Working with other Regional Heads to ensure there is global consistency across regions

Transition Manager Resume Examples & Samples

You will be required to Act as a Project manager and lead multiple projects in the shared services (Finance & Accounting) vertical
Responsible for end to end delivery of projects. Handle multiple project modules and ensure delivery is smooth and error free
Identify process improvement opportunities in existing accounts and suggest areas where analytics can be embedded
Manage communication with the client and the internal service delivery teams with an objective to agree and finalize the business requirements and the proposed analytical solution
Conceptualize the analytical methodology for business problems, provide strategic and operational data-based insights to business
Solve business problems with quantitative analysis, generate insights and ability to translate statistical/mathematical results into business recommendations
Manage a team of people, conduct performance reviews, define career paths to team members and also lead, help and guide the team in day-to-day analysis to meet the business goals
Contribute to preparing business proposals and collateral development
Being part of initiatives within the organization
Provide assistance to service delivery teams when required to improve operational efficiency and effectiveness
Contribute to BD within the vertical
7+ years of experience in Transition
Exposure to support business development activities
Team handling skills
Client management skills
Well versed with Analytics techniques like regression, CHAID, etc
Knowledge of software like SPSS, etc

Transition Manager Resume Examples & Samples

Manages the successful installation of Defined Contribution Retirement Plans including both Single Employer plans as well as Multiple Employer plans. Manages relationships throughout installation process dealing directly with executive contacts of plan sponsors, financial advisors, and third party record-keepers. Negotiates liquidation of investments and receipt of plan data from prior providers of plan sponsors
Reviews prior plan documentation and assesses submission deficiencies. Extracts plan provision information for entry into multiple systems. Analyzes plan document package and pursues additional amendments as warranted from review
Pursues prior plan assets from prior providers and coordinate liquidation time table taking into account compliance to SOX blackout and plan effective date. Reconciles wires received for cases in Installation and determine or calculates investments to new fund line-up. Authorizes transactions for investment and prepare instructions for Accounting to process
Receives data from prior providers and utilize spreadsheet tools to parse and reformat data for reconciliation to cash and investments. Authorizes uploading of information to populate recordkeeping system
Manages the preparation of all documentation related to plans and contracts, including employee disclosure material required to establish a new retirement plan
Assists in the evaluation of new and potential takeover business, identifying business risks, and determining compatibility. Reviews customer instruction for investment or feature change and verifies compatibility to product or plan type

Installation Services Transition Manager Resume Examples & Samples

Develops and monitors installation project plans, manages agreed upon deliverable dates and timetables, and coordinates internal and external resources during the installation
Ensures successful hand-off from Pension Offices (sales) to Services and Operation (ongoing administration). Oversees and monitors partner record keeping set-up, allocation, first deposits, and accounting statements. Ensures plans are in compliance with all current federal and state legislation. Consults with client and Pension Office with recommendations regarding compliance challenges. Consults with clients, as well as their attorneys and consultants, on plan underwriting and technical issues
Oversees the creation, assemble and delivery of enrollment materials in a timely and accurate manner. Coordinates the scheduling of education meetings for new clients and their plan participants

Transition Manager Resume Examples & Samples

8+ years of broad Business experience
Bachelor's Degree in Human Resources, Business, Organizational Development with a focus on Organizational Behavior/Learning, Transition Management, Communications and/or Operations or related discipline
Expert level understanding of Organizational Change Management concepts, models and best practices
Previous experience in significant, large scale process, organizational and system implementations
Experience in the implementation of global business change initiatives
Consulting background with hands-on implementation experience of major process, organizational and technology systems change

Transition Manager Resume Examples & Samples

Knowledge of IBM Procurement shared delivery model is a strong plus
Project management experience in a Procurement environment is a must have to mirror clients counterparts
Major Transformation Project in a Service Outsourcing environment is a strong plus
This is a client facing role and good communication/soft skills are a requirement
This is a team leader role where candidate will be expected to promote teamwork and enable communication between the different work-streams involved
Position involves frequent travel to client locations
Candidate should be proficient in MS Office, MS Visio, MS Project
6 Sigma Green Belt Certification is a strong plus
PMP Certification is appreciated
Minimum Education: BA

Transition Manager Resume Examples & Samples

MSSC Business Aligned IT Lead and the team
Business and IT partners on release scheduling and communication of progress
Operations managers to achieve successful transition of project deliverables into Production support
Communications and change management resources within EY Global Services

Transition Manager Resume Examples & Samples

Leads the development of plans, procedures and programs to meet specific transition requirements as needed for each client
Schedules and oversees the completion of all transition deliverables and milestones, using resources and expertise from ICF and/or our clients to achieve the targeted objectives
Monitors, analyzes and evaluates transition activities based on the agreed upon plans, specifically to ensure deliverables and milestones are achieved, quality of results is maintained, and risks are identified and managed
Communicates at least weekly during the transition period, with ad hoc reporting as appropriate. Communications includes written and verbal status reports provided to both ICF and our clients
Identifies potential areas of concern including compliance, quality control, and vulnerabilities and risk; develops/implements corrective action plans for resolution of problematic issues and provides general guidance on how to avoid or deal with similar situations in the future
Maintains all transition related documentation
Bachelor’s Degree required, preferably in Computer Science, Information Technology, Engineering, or similar educational background
Ten (10) years’ experience in a variety of Information Technology roles, including data center startup and operations, call center startup and operations, knowledge transfer, deployment of applications and processes, project/program management, working with other vendors/providers, or risk management
Excellent verbal and written communication skills, organization and time management skills, and customer service skills and mindset
Ability to initiate, organize, prioritize and manage simultaneous tasks
Ability to meet deadlines and frequently have short time constraints
Strong leadership skills including delegation, decision making, problem solving, team work, and follow-up
Very high level of accuracy and attention to detail coupled with excellent follow through capabilities
Ability to exhibit flexibility and adaptability
Ability to appropriately handle confidential materials
The ability to work as part of a development team as well as work independently on assigned tasks

Transition Manager Resume Examples & Samples

Responsible for both web-based and desktop-related transition and deployment activities, providing effective team leadership, including information flow to and from operations teams during project work
Ability to identify, escalate and manage project risks from a transition perspective
Builds effective working relationships with assigned IT Services Project teams and Operations/support personnel
Executes the Transition & Deployment processes and associated best practices on each initiative. Ensures all work is carried out and documented in accordance with required standards, methods and procedures
Adhere to EY and ITIL guidelines for Incident, Problem and Change Management
Demonstrates analytical and systematic approach to problem solving
Communicates fluently orally and in writing and can present complex technical information to both technical and non-technical audiences
Plan, schedule and monitor work activities in order to meet time and quality targets
Absorb rapidly changing technical information, business acumen, and apply it effectively
Prior experience in a technical support role (end user help desk, higher tier support teams) and/or other operational support role
Prior experience in an accounting firm and/or professional services firm
ITIL experience required

Transition Manager Resume Examples & Samples

Lead the planning and execution of transition plans for total project portfolio of typically $15-$20M+
Ensure risk within each transition project is pro-actively identified and mitigated
Manage the relationship with the customer, partner(s), subcontractor(s) and other Xerox stakeholders
Lead a team of resources assigned to the transition project
The role starts with pre-sales and ends when customer contracts have been successfully transitioned to the service delivery teams
Depending on project scale and complexity, the role holder may lead several transition projects simultaneously
Successful track record of developing business case proposals and successfully transitioning large scale, mutli-location or global deals to required scope, quality, timescale and budget
Evidence of considerable experience managing virtual teams of highly skilled project and/or transition managers and developing team's skills to agreed standards
Has significant experience in the initiation and management of largely complex change initiatives
Demonstrates the ability to communicate clearly and effectively with a wide variety of internal and external people, both in formal and informal circumstances, and where necessary to gain their agreement and acceptance
Results oriented with strong attention to detail and a relentless commitment to process improvement and quality
Experience in managing customer relationships at executive levels
Demonstrable ability to lead and deliver strategically important projects through to completion
Ability to identify, quantify and articulate risk
Professional Certifications
Relevant professional qualifications (e.g. PMI or PRINCE 2 and ITIL)

Transition Manager Resume Examples & Samples

Bachelor's Degree in a relevant discipline
Significant experience in the initiation and management of largely complex change initiatives
Ability to communicate clearly and effectively with a wide variety of internal and external people, both in formal and informal circumstances, and where necessary to gain their agreement and acceptance

Transition Manager Resume Examples & Samples

Overall 8+ years of experience
2 - 3years project management experience
5+ years of other relevant skill or Industry experience as a Project Manager, Transitions Manager, Business Analyst, Process SME, Business Solutions
Domain Knowledge required preferably from a BFSI (Banking, Financial Services & Insurance) backgrounds including business change experience
Expertise in HR & Payroll and Finance & Accounting verticals (Procurement Operations, Accounts Payable, Order to Cash and Financial Planning and Analysis) backgrounds desired
PMP certification will be an added advantage

Transition Manager Resume Examples & Samples

Manages customer project and account delivery for multiple medium-large complexity deals
Manages project budget. Meets or exceeds approved budgets and provides reliable financial forecasts to management
Manages client project delivery relationships and represents the organization to external Customers / clients at the senior stakeholder levels
Manages project delivery team; both internal as well as external resources or partners
Provides detail project performance review (Steering Committee Review, Project Dashboards, Deployment Progress Trackers) with senior internal and external stakeholders/management
Proactively & effectively manage account risks and issues

Manager Transition Manager Resume Examples & Samples

Acts as the primary point of contact for a client and work team to manage, educate, and resolve client issues, build relationships, and meet during outsourcing and transition programmes
Manages outsourcing and transition programmes to ensure adherence to the financial and service level goals for contracts throughout the transition project
Creates proposal and fee schedules, project status reports; presents findings and billings to communicate account progress to client and management
Identifies and manages potential issues; leverages resources to ensure that solutions to existing and future client concerns are resolved as appropriate
Works closely with technical personnel and management to support the planning effort, and the design of the service solution
Contributes to the delivery of strategic and / or complex account engagements for outsourcing and transformation programmes

Transition Manager Resume Examples & Samples

Initiate the conversion process for assigned accounts immediately after the sale. Coordinate delivery of commitments made during the sales process
Working within a team environment, assume project ownership for Plan, Data and Conversion Consultant responsibilities
Coordinate receipt of signed funding documents. Work with clients, attorneys on document related questions, and Technical Support as appropriate
Ensure completion and delivery of all employee transition communications such as Smart Moves and Sarbanes Oxley notice, as applicable
Maintain detailed conversion project plan for use as a project management tool throughout the conversion process
Coordinate and facilitate periodic conference calls to update all appropriate parties on the status of the conversion. Work with the Account Executive to conduct the implementation meeting to discuss all transition action items. Prepare implementation manual for meeting
Identify any necessary system enhancements and make system recommendations as appropriate
Work with Sales on new prospect situations by playing a lead role in team selling sales presentations. Present the conversion process and administrative capabilities during finals and due diligence meetings
Participate in reviewing new business opportunities with the Pricing team to determine the feasibility of writing and administering the business
Coordinate special projects as needed
Bachelor's degree in a business related field or equivalent experience
Experience with large plan conversions and/or client relationship experience
Understanding of administrative and technical services for Transamerica’s products
Experience in handling complex conversions
Communication skills to develop a solid relationship with client as well as the various resources within the organization such as Sales, Pricing Systems, Client Management, Investment Advisory Group, etc. to ensure questions and/or concerns are answered promptly regarding account transition issues
Time management and organizational skills to handle diverse responsibilities and meet scheduled target dates
Problem solving skills to analyze a situation or issue, with the ability to identify and execute an appropriate action plan to assure accurate and timely results
Verbal and written communications skills to effectively consult with a wide variety of internal and external customers
Leadership skills and meeting facilitation abilities
Strong negotiation skills and client relationship management
Pension & Investment fundamentals training
Advanced knowledge of windows based applications, including MS Excel and Word

Cib-transition Manager Resume Examples & Samples

Degree education and/or equivalent work experience
Proficiency in MS Office applications (e.g. Excel, Word, PPT)
Ability to identify and manage stakeholders in a global and matrix organization
Ability to effectively communicate with different levels of stakeholders, including senior management
Can influence individuals to focus efforts towards a common goal
Strong decision-making skills using appropriate model to decide
Ability to work in a deadline driven environment and manage multiple priorities
Experience in Financial services industry, particularly in project and transition management
Experience of working with various cross-functional and cross-location teams, particularly Risk, Audit and Compliance to ensure that the overall organizational objectives are met
Exposure to Operations functions highly preferred
With Master’s degree/ Project Management Certified/ Lean or Six Sigma certified
Minimum 3 years of Project Management work experience in a financial institution
Should have the experience of managing a mid size team

Transition Manager Resume Examples & Samples

Manage a portfolio of transition projects in Manila. Manage the lifecycle of transition projects from assessment to project completion
Support the development of a comprehensive and sustainable transition management strategy and toolkit that supports the long term J&J GS strategy and business goals
Provide support to manage multiple projects in Manila
Partner with J&J GS service delivery teams in Manila to plan and execute transition activities internal to J&J GS (e.g. moving work from high cost to low cost regions)
Partner with J&J GS customers to plan and manage transition activities external to J&J GS for Manila (e.g. moving new services into J&J GS)
For either internal or external transitions, coordinate and facilitate activities such as conducting assessments, building value cases, preparing process documentation, managing knowledge transfer, supporting cut-over activities, developing project-related communications and providing other project management support
Maintain transparent communication channel with the J&J GS leaders by summarizing and reporting on transition updates and issues
Oversee selection, interview and hiring process for transition management team members
Manage and motivate transition management team members to achieve and exceed expectations by identifying staff performance gaps, allocating time to listen, monitor and provide constructive feedback for performance improvement
Develop transition management staff capability, knowledge, skills and understanding of the region / country or J&J GS functions by organizing knowledge sharing activities for members of the team / region / country supported
Possess a knowledge of various project management/continuous improvement methodologies ( i.e.; Agile, Lean, Six Sigma etc.)
Develop a strong pipeline of global, diverse leaders within Global Services Strategy & Ops and across Global Services. Enable a Credo-based & High-Performance Culture within team
5+ years progressive Project Management experience preferably in a shared services organization (preferably HR, Finance, Procurement, Real Estate/Facilities, or IT)
Analytical and strategic thinker

Nato ITM Transition Manager Resume Examples & Samples

Plans and directs upgrades of operating systems and designs systems enhancements. 6. Identifies, analyzes, and resolves system problems
Determines system specifications, input/output processes, and working parameters for hardware/software compatibility
Serves as a technical team or task lead
Provides guidance and work leadership to less-experienced systems engineers and may have supervisory responsibility
Serves as liaison with clients, participating in meetings to ensure client needs are met
May provide expertise to multiple projects and tasks
15-20 years of related systems engineering experience

Transition Manager Resume Examples & Samples

Works within a transition team to ensure that transition goals are met
Provides information used in the preparation of the transition section of proposals and obtains agreement from the Line of Service (LOS) representatives
Coordinates the transition of retained information technology employees from outsourcing agreements
Provides technical support to newly transitioned staff to ensure an appropriate fit between their skills and the newly defined business unit needs
Provides information and potential resources to the transition team and the implementation team regarding new technology and support products
Provides the transition team and client with information related to processes, procedures, tools, methodologies, and techniques for accomplishing the objectives of the business unit
Bachelor's degree (business administration, engineering, information systems or related field preferred) or equivalent combination of education and experience
8+ years of project, program, or outsourcing experience
Experience with project transition, business redesign, or change management preferred
Experience working with infrastructure, help desk, customer IT support and operating systems
Willingness to travel
Desired skills include up to ten or more years of program/application transition experience
Prefer candidates who have experience in the Health Agencies

Transition Manager Resume Examples & Samples

First Level University Degree or equivalent combination of education and experience
8 - 12 years relevant business experience
Multi cultural and x-region experience desired
Information Technology Information Library (ITIL)/Information Technology (IT) Service Management (ITSM) experience
Excellent influence & negotiation skill
Ability to apply business management, financial concepts & contracts knowledge to analyze business needs and develop recommendations
Coaches & mentors experts & specialist Account Delivery Manager (ADM)/Deal Delivery Manager (DDM)s
Ability to develop & present high impact message to executive level management
Industry sector knowledge (finance, manufacturing, etc.)
Ability to lead and coordinate large teams, often Worldwide (WW) and virtual
People Management ability

Service Transition Manager Resume Examples & Samples

A minimum 2.1 degree in an IT or business related discipline
ITIL Service Management accreditation
A demonstrable track record of success in IT service management specialising in service transition
Managed at least 2 complex managed service transition projects with a focus on software / application management preferably Microsoft or SAP

Service Transition Manager Resume Examples & Samples

Collaborating with USSOCOM’s Information Technology Management Office (ITMO) stakeholders, including geographically separated Government organizations and related IT Service Area Providers (SAPS), to develop and execute a plan that facilitates a seamless transition of the SOF Information Enterprise (SIE) from multiple SAPs to one SAP
Articulating the activities and roles and responsibilities, as well as the timetable, documentation and data, required for completing an orderly transition to the Government Organization(s) and/or Contractor(s)
Develop a comprehensive Exit Plan focused on an orderly transition of responsibility and minimization of the mission and IT operational impact and risk
Develop and provide a comprehensive plan to measure transition risks and response plans to address/mitigate risks
Craft formal written documentation from scratch
Coordinate the collection of all core documentation (with index)—documentation of all system components
Coordinate the collection of all system design documentation for all system components
Coordinate the collection of process descriptions and detailed procedures for all systems management and support processes
Coordinate the collection of user and administrator/technical guides for the use of all system components
Proficiently use MS Word, PowerPoint, and Excel
Communicate clearly via written and verbal methods to both technical and leadership audiences
Propose operational, technical, or process changes to improve task efficiency
PMP
Experience with Microsoft Project or developing MS Access tables, forms, and reports
Ability to lead and direct the work of others

Service Transition Manager Resume Examples & Samples

Engages with technical design and project managers, to ensure understanding of service acceptance criteria and agree processes for testing that criteria are met
Examines evidence, and evaluates the quality of project outputs against the agreed acceptance criteria, to ensure correct products are produced, on schedule and fit for purpos
Develops own ideas, or the ideas of others, making all the necessary observations and tests and carrying them through to a full practical demonstration, wherever viable and feasible
Where necessary, designs data collection tools and techniques for both qualitative and quantitative data
Identifies and responds to the key business drivers and those areas of business need which are not adequately supported by current and planned IT, within the strategic planning time frame. Develops the strategic response to the business requirement, and produces business cases for recommended new applications of information and communications technologies
Reviews new business proposals and provides specialist advice on information management, including advice on and promotion of collaborative working and assessment and management of information-related risk
Evaluates major options for providing IT services effectively and efficiently and recommends solutions. Develops and presents business cases for high-level initiatives to executive management for approval, funding, and prioritisation
Conducts post implementation reviews of information and communications technology applications and products introduced in pursuit of the strategy, to assess the extent to which expected business benefits were realised
You will have a proven track record Project Planning and Coordinating Service Transitions in the IT sector using ITIL practices. You should be abreast of current technology and be a talented service manager. With a proven background working in a multi partner outsourced environment, you will be proactive, task action and anticipate opportunities
An up to date knowledge current technology and IT service management
A demonstration of keeping abreast of trends in the IT industry
A proven knowledge of working in a multi partner outsourced environment
A sound grasp of utility business and partnering and
Knowledge of the full IT lifecycle will be essential
Demonstrates consistent alignment with the core National Grid Leadership Qualities, Creates the Future, Consistently Delivers Great Performance, Builds Relationships, Develops Self and Others
Keeps overall objectives and strategies in mind, is not unnecessarily deflected by matters of detail
Keeps commercial aspects continually in mind when taking actions or making decisions
Is proactive, takes action and anticipates opportunities
Acquires understanding of the underlying issues in complex problems or situations by correctly relating these to simpler or better understood concepts, models or previous experiences
Relevant regulatory and industry standards and good practice. In particular ITIL
Familiar with third party products and services and service level agreements knowledge
Techniques for ensuring that full account is taken of customers’ real and stated needs in the delivery of IT services
Methods and techniques for structured reviews, including reviews of technical diagrams, test plans, business cases and any other key deliverables. Examples: peer review, formal technical review
Educated to degree level in a relevant discipline or, or an equivalent combination of education, training, and experience
Experience in Service Architect / Service Strategist disciplines in an IS function
ITIL v3 certification highly desirable

Transition Manager Resume Examples & Samples

Constructing and leading Transition team to
Commercial awareness/experience and technical IT knowledge
Ability to think conceptually and to design practical, cost-effective solutions
Team player – ability to lead solution design teams and work with many parts of the NCR organization
Self-motivated, creative, flexible
Spoken and Written Fluency in English
Virtual Office
Approximate Travel: 20%

Transition Manager Resume Examples & Samples

Proactively support a portfolio of corporate and business clients and managing the customer journey from throughout their migration
Delivering excellent client service
Recognising, registering and resolving client complaints – implementing solutions and prevention mechanisms and escalating issues where necessary
Arrange client call backs where required
Communicate in a clear and concise method
The ability to work within defined deadlines to achieve migration targets
Effective Influencing and communication skills
Strong time management and organisational skills to manage your workload effectively and within required timeframes
The ability to work well within a team as well as using your own initiative
Knowledge of payment processing and processing cycles

Transition Manager Resume Examples & Samples

Leading transition solution to meet client needs, working with bid team, solution analysts and architects
Manage the transition project dynamics associated with multiple service lines and disciplines
Delivery of projects to time, cost and quality, accountable for up to £5M transition project, up to 2,500 days
Plans activities, defines project approach, scope, milestones, success criteria, deliverables, risks, contingencies and allocating appropriate resource requirements ensuring that quality assurance activities are embedded
Ownership of all project financials (relating to projects under your management), work plan, resource allocation making adjustments when required, monitors progress, assesses risks that may impact outcomes
Proposal development (from client request through to final issue and potentially subsequent project delivery)
Build and maintain strong working relationships with clients, key internal and external stakeholders; Convey relevant information to an executive-level audience, ensuring client (internal management or customer) is aware of assignment progress/service status. Builds credibility and fosters business-partnering relationships
Develop fact-based analysis that takes into account engagement objectives, that drives delivery / project teams towards achieving client’s acceptance of deliverables
Communicates clearly, ensuring forecast costs are understood at start of project and transition budgets agreed with account team
Invest time in building relationships with clients. Relationships with clients
Provide effective guidance into Contract/SLA to ensure agreements with clients protect Capgemini's interests
Manage Contracts with Capgemini’s Suppliers and seeks to gain maximum commercial benefit for CG
Taking sensible risk works as part of a team or leads a team to negotiate new deals, scope extensions or ad-hoc services. Anticipate consequences adjusting actions and proposes strategies to resolve complex issues
Contributes to a positive and supportive team culture on a project. Helps the team to improve efficiency
Adherence to mandated processes and procedures
When in charge of transition team members
Provide guidance and advice to individuals ensuring that they obtain opportunities to enhance or support personal and professional growth and learning
Take responsibility for relevant people processes such us career development and performance management
Provide feedback that is constructive, timely, meaningful, fact based and specific, communicating both strengths and areas for improvement
Manage staff issues (timesheets, recruitment, managing overtime, holidays, appraisals, promotions, sickness, training, etc.)
Qualification: An undergraduate degree is required, and an advanced degree preferred
Must have experience in Negotiating and Transition Management
Should be proficient in Vendor Management
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Transition Manager Resume Examples & Samples

Lead the Transition Project Management Office
Coordinate transition work streams, activities, manage the integrated transition project plan, tracking all pre go live work streams including IT, tools and application deployment
Maintaining the RAIL-Risk, Action Issue Log
Monitor the transition staffing and financial plan and reporting to clients and IBM stakeholders on Transition progress

Transition Manager Resume Examples & Samples

Effective deployment and ownership of standard procedures related to new sites being transitioned from construction to operational readiness
Recruiting, hiring, developing, and managing regional support resources to deliver program strategies
Establishing effective relationships and engaging with key stakeholders to ensure aligned, consistent communication
Interaction with internal and external stakeholders to drive accountability to schedules and other program deliverables
Problem solving with a sense of urgency as it relates to all site operational readiness
Overseeing all aspects of new site launch requirements, contacts, contract services
Support of all ongoing special projects as assigned
Five years of experience project management
Five years of supervising personnel and team objectives
Ability to work independently while maintaining all deadlines and critical date obligations
An excellent ability to communicate clearly, effectively, and with proper professionalism
An excellent ability to build trust among colleagues and service partners
Demonstrated ability to establish processes, workflows, standard procedures
Experience with real estate portfolios

Transition Manager Resume Examples & Samples

Document and obtain approval on the project scope
Define project team organization
Prepare work plans for projects including: resources, material, and schedule planning
Execute various activities to deliver projects, such as the project plan, the work plan, a risk log and management of it, a communication plan, an issues log and resolution, change request, etc
Plan, organize, manage, and communicate the activities to ensure that project objectives are met at client, team and executive's satisfaction
Ensure proper management of activities, quality deliverables and use of methodologies
Obtain all project team member engagement (individual, team, client, and supplier), approvals, etc
Have strong communication skills to provide pertinent and precise information to appropriate team members (client, delivery team, or operations team)
Developed communication and diplomacy skills with a strong ability to persuade and influence client and stakeholder relationships
Complete satisfaction survey with client upon project delivery
Serve as an escalation point for the different project participants
Hand over service delivery to the Client Partner Management Officer (CPMO)
Perform post-implementation review and document lessons learned
Establish governance structure, communication plans, along with roles and responsibilities and subsequent service delivery through RACI. Verify the completeness of all Transition and Transformation project/subproject deliverables before they are delivered
Minimum of 10 years of directly related experience including a minimum of 5+ years senior level of customer facing program management experience in the area of IT outsourcing transition and transformations
Successful track record of delivering IT Transition and Transformation engagements to required quality, scope, schedule and budget
Advanced knowledge of program lifecycle methodologies
Advanced ability to identify and define problems and make recommendations for resolutions
Advanced ability to plan and proactively manage program/project financials/budgets and report progress
Critical eye for detail
Able to multitask effectively
Have excellent time management, task planning and prioritization skills
Able to adapt quickly to changing client requirements
Able to work effectively with minimal supervision
Enjoy working in a self-teaching, learning organization
Ability to build strong relationships with clients and team members

Transition Manager Resume Examples & Samples

Coordinate the activities the Transition team and act as coach and mentor to ensure the successful completion of transition projects
Ensure that transition management methodologies, procedures and policies are implemented and followed by the Transition team
Take ownership of the management of all Service and/or Outsource Transitions projects including the effective management of budgets
Ensure that the team deliver to the service standards and ensure that the right level of client engagement is achieved
At least 8 years’ specific experience within a related environment
Experience in applying, managing and executing transition management approaches and applicable methodologies
Experience in managing a team and applying human resources principles
Experience in managing a budget
Experience in Project Management within an IT industry
Knowledge of transition management approaches and methodologies
Excellent interpersonal and organisational skills
Ability to be assertive

Senior Transition Manager Resume Examples & Samples

Interaction and oversight of third party facility management providers as it relates to program strategies
Reporting all site transition metrics to senior leadership and driving action planning as needed
Experience and competence utilizing commercial software platforms
Ability to work in a high stress, fast paced environment
Ten or more years of experience in project management delivering to critical deadlines

Project Engagement & Transition Manager Resume Examples & Samples

Build and maintain collaboration and engaging relationships with project teams
Provider leadership coaching and mentoring to your team
Define the framework and processes for engaging with project teams
Coordinate the effective transition of projects to BAU support in Centralised Run, with Projects@AMP
Define the framework for transitioning projects to Centralised Run ensuring that the criteria for transitioning projects to BAU support in Centralised Run are well understood and applied to all
Identify and fulfil resource requests for supporting projects
Support the planning of Centralised Run activities
Oversee the transitioning of projects to Centralised Run
Support operational readiness review meetings
Participate in SIAM governance forums and contribute on matters related to engagement and operational readiness
Plan and manage Centralised Run initiatives

Transition Manager Resume Examples & Samples

Coordinate and manage the on-boarding of new accounts for PRM to ensure the best possible service is provided prior to and going through the launch of services provided
Liaise with the SG Legal, AML/KYC, Risk and Credit teams on behalf of clients and the rest of PRM
Manage client expectations before and during the on-boarding process
Assist with electronic trading on-boarding initiatives for clients including the possible coordination of arranging demos, testing and training with the E-solutions / GES teams
Manage and monitor the account & service documentation process
Agree operational & trading procedures among the Client, Trading Deck, Trade Support and Client Services
Fulfill “Pre & Post Go Live” procedures
Participate in client meetings
Keep up to date with SG reporting capabilities
Support the on-boarding of new markets / products for clients (where required)
Performance Review will also take into account the following important elements
Adherence to SG behavioral policy
Overall quality of the control for your scope of responsibilities
4+ years of experience in the listed derivatives, equities and/ or OTC Industry
Operations, Client Services, Electronic Trading. Knowledge of exchange traded futures, options, equities, SWAPs, Fixed Income and / or FX products
Project Management experience helpful

Psmag Senior Transition Manager Resume Examples & Samples

5+ years of Project Management experience with proven track record managing large scale modern software and/or hardware project implementation in a fast-paced environment
2+ years of experience leading technical teams and liaising with other teams or departments to deliver technical initiatives
Strong understanding of IT outsourcing, technical infrastructures and networking preferred
Experience working within the entire project lifecycle – Initiation, Planning, Execution and Close
Advanced proficiency with Microsoft Project
Experience working within both a project-centric and project matrix environments
Experience leading multiple project programs
Demonstrated rapport-building, negotiation, consensus-building skills and ability to set and manage clear expectation with project team resources
Demonstrated ability to exercise independent judgment and strategic thinking under a minimum of supervision
Must possess excellent verbal and written communication skills and an ability to build relationships at all levels of the enterprise
Ability to effectively manage multiple, often competing, priorities and clients within tight deadlines
Team-oriented focus, knowledge sharing, professional in all situations (including high stress)
Ability to build positive and effective relationships with individuals both internal and external to organization
Ability to flourish in non-conventional environment with virtual team spanning time zones across the country and in India
ERP experienced preferred but not required
Enterprise Resource Planning
Microsoft Project

Transition Manager Resume Examples & Samples

Experience in Transition and Transformation leadership for large engagements, Pre and Post contract including transition delivery model setup
Possesses a minimum of five years of delivery and/or T&T experience
Experience in planning, coordinating and execution of transition activities in collaboration with the client and the incumbent vendors and stakeholders
PM Skills - 5+ years
Strong leadership skills - must have lead a team of 80+ personnel
Experience leading large teams in a complex environment
Strong Project Planning and coordination experience
Experience with interacting with customer executives, staff, and their stakeholders
Experience working on transitions in Federal programs

Transition Manager Resume Examples & Samples

Provides technical, administrative, and operational management of assigned project or tasks, including contract and subcontractor management
Supervises assigned staff, including subordinate supervisors
May also perform high level technical services on assigned tasks
Master's Degree in IT or Professional certification (PMP) preferred

Service Transition Manager Resume Examples & Samples

The management and Transition of Barclaycard Projects and Programs of work in to Live
Ensure that all the best practice (ITIL) disciplines are considered during the project in particular that contingency, capacity and IT security requirements are catered for or that appropriate dispensation is intended to be sought by the PM
Service Design to create a live service in line with the requirements and in consideration of the current Barclaycard services and ensuring that all defined deliverables are scoped, produced and approved by the appropriate accountable owner
Ensuring that the Barclaycard Project and transition Governance frameworks have been adhered and that the Project remains compliant
Work as an integral part of the project team to ensure that all defined deliverables are scoped, produced and approved by the appropriate accountable owner
Acting as the Guardian of the Barclaycard services and ensuring all impacts are managed in line with the transition requirements ad framework
Developing relationship with the Cluster Business leads and the Business Change teams
Engagement with Project Manager and Service Management stakeholders
Ensuring appropriate engagement with all required stakeholders and Component teams
Develop and maintain relationships at all levels across the broader GRB Technology organisation and 3rd party suppliers to ensure effective delivery of projects into the production environment
Appropriate interaction with the Business and Business stakeholders
ITIL Qualified including Service Transition
Knowledge of Project Lifecycle and Change Management
Knowledge of Agile and Lean practices
Strong Organisational skills

Transition Manager Resume Examples & Samples

Eight years' experience in program management or systems engineering and 5 years’ experience managing complex teams
Proficiency and demonstrated experience in Northrop Grumman program management policies, plans, and procedures, and Earned Value Management
Familiarity with staffing best practices
Candidate must possess a current Secret clearance
Familiarity with the Missile Defense Agency
Familiarity with Northrop Grumman staffing processes
Experience transitioning incumbent from a current program to follow-on
Previous JRDC experience or JRDC program knowledge
Familiarity with government IRES SOO contract requirements
Familiarity with government acquisition and Northrop Grumman Contracts Management policies

Transition Manager Resume Examples & Samples

Oversight and planning of all components of the marketing plan for new clients on boarding to Prudential Retirement
Responsible for delivery of each plan on time, on budget and at the quality promised
Partnering with key account partners, relationship managers, implementation managers, the client and intermediaries to thoroughly understand needs and objectives and to create transition marketing plans specific to each client, provide updates on results and adjusts strategy and communications approach as necessary
Providing direction and feedback to the creative team assigned to support each marketing project through development across a media
Closely collaborating with partners (legal, compliance and risk) on the review of marketing materials and sales tools
Tracking results of all implementation programs for reporting to clients and creation of case studies
Bachelor’s degree or equivalent related experience required
Minimum of 6 to 10 years of experience in marketing, or a related function
Experience in working with all types of qualified plans including 401(k), 403(b), 457, Taft Hartley as well as Defined Benefit plans required
Relationship Management experience required
Travel up to 10%
Experience in developing and executing marketing plans required
Must understand how individual marketing components and media fit together into a larger marketing plan
Excellent oral and written communication skills are a must
Demonstrated ability to consult with clients through a creative discovery process to uncover client and participant needs and then translate those needs into an executable strategic plan
Highly organized with the ability to prioritize multiple projects and demands
Superior matrix management and partnering skills
PMI or CEBS certification a plus
Experience with non-qualified plans is desirable
Specific experience with plan implementations is desirable

Transition Manager Resume Examples & Samples

MBA preferred and/or
8+ years’ experience in program leadership or project management
Proven track record of working with cross-functional business leaders to achieve difficult objectives
Technology experience strongly preferred
Confidence and presence
Good judgment
Know when to solve and mitigate risk and know when to escalate
Multiple disciplines preferred (supply chain, finance, HR, etc)
Capable of navigating complex and dynamic environment on a politically sensitive tightrope
Able to discern order out of chaos
Skilled in integrating change management into program management methodology
Excellent computer skills: Word, Excel, Visio, Project, PowerPoint
Develop integration or transformation plans that leverage best practices and are consistent with business case rationale
Work with business unit and functional leaders in the early initiative stages to identify issues during planning and develop a comprehensive integration or transformation blueprint
Identify and address critical activities
Assess and manage combined business risks and potential opportunities for additional value
Lead cross-functional teams to execute plans
Support the Strategy Management Office leader by providing relevant recommendations to business and functional owners and high level executives
Support business units and support functions on activities
Assist in the development of clear, coherent, and timely communications strategies
Report on plan development and implementation
Measure and communicate results against goals and plan

Transition Manager Resume Examples & Samples

Manages large teams and or work efforts if in an individual contributor role at a client or within Accenture
Ideally with mobilization experience
Minimum of 5 years of experience in Infrastructure Outsourcing and Project Management
Minimum of 7 years of experience in Cost Financial Management with budgetary responsibility more than 1 million for complex Infrastructure Outsourcing projects

Transition Manager Resume Examples & Samples

Support the sales process with Service Transition estimation, project planning and description of the approach in proposals and client meetings. It may also include reviewing contract schedules related to transition
Perform Application Services Transition Team member and Workstream Lead roles
Lead or support the mobilization of System Integration projects, introducing new services for clients
Lead or support Application Services Transformation projects for clients and Accenture delivery units
Service Management and Unit Operations implementation. This includes implementation of a new operating models, governance structures, processes, tools and reporting
Contribute to transition projects to achieve delivery on time and on budget, working with a variety of workgroups in terms of capabilities and geographical locations
Establish and maintain good relationships with key client stakeholders to facilitate and support transition projects
Facilitate and manage knowledge transfer between client and Accenture operational teams to transfer processes, procedures, and application knowledge
MSJA

Client Transition Manager Resume Examples & Samples

Provide prompt and accurate technical, statutory, and regulatory information to educate customers with large, complex plans on plan design and compliance issues and contract services. Recommend alternate plan design, including defined contribution concepts. Participate in face-to-face meetings with customers, group representatives, and marketers
Coordinate the termination process for large, complex defined benefit plans while monitoring activities of several pension areas to assure process is completed within governmental and business unit deadlines. Ensure overall accuracy of plan termination information provided to customer
Recognize and research unusual and complex situations. Negotiate solutions to meet both customer and business unit goals. Provide prompt information and feedback to customers and management
Participate in the development of team members and business unit by providing technical support, contributing to and leading team meeting discussions, and assisting with the prioritization of work within the team
Review contract used by customer to ensure it meets customer needs
Prepare rewrite proposals and process rewrite information upon acceptance
Guide customers through complex plan mergers and spin-offs. Prepare appropriate actuarial calculations and governmental filing material for customer
Requires bachelor's degree or equivalent of 8 years’ experience
4+ years related work experience and Defined Benefit plan experience
In-depth knowledge of pension plan and contract provisions, pension laws and regulations, pension products and actuarial concepts/theory
Excellent math skills, analytical and problem solving abilities, organizational skills, and attention to detail
Strong verbal and written communication skills and negotiation skills
Advanced PC knowledge (spreadsheet and word processing)
Must have ability to balance working independently with working in a team environment

Transition Manager Resume Examples & Samples

Management of transition through full lifecycle and ensure successful outcome
Facilitate teams across multiple phases of the project delivery lifecycle
Effectively identify, manage, resolve and mitigate key risks and issues impacting the project delivery
Proactively identify new opportunities and improve processes
Set up and manage project governance
Influence and creatively apply business and technical knowledge to enable support and implement aspects of change in services
Responsible for delivering high level project plans, knowledge transfer approach and all other elements that will contribute to building the business case
Influence and be accountable for keeping overall projects timelines and track project budget effectively
Work closely with client interaction related to the transition project
Develop trusted relationships with clients and participate in identifying solutions for business needs within agreed collaboration
Manage department through changes that may occur
Recruit, interview, and hire qualified personnel
Conduct regular evaluations of performance goals with team members
Ensure delivery results of business results by meeting or exceeding SLAs
Ensure team members receive appropriate training and developmental opportunities
Manage and report on the project budget and accurately forecast budget spend
Identify and assess all projects risks and issues and ensure compliance
Evaluate and recommend systems enhancements or upgrades
SLA compliance
Demonstrated ability to deliver continuous improvement initiatives
Skilled in building strong external and internal partnerships
Highly competent in influencing without authority through knowledge, skills, and relationships
Ability to influence change in others through role modeling
Ability to train and develop associates to a higher level
Bachelor’s Degree required with 3 to 5 years’ experience
3 years in Shared Service Environment
Knowledge of full transition project life cycle with multiple large scale projects/programs
Experience in BPO operations, quality management
Experience working for a multinational organization and working with colleagues internationally
Team player with ability to build relationships and influence team members and wider stakeholders

Senior Service Transition Manager Resume Examples & Samples

Provide specialized guidance or train support and/or professional staff
Demonstrates leadership and role model qualities
Used to act in an international environment
Supports completion of function related budget planning
Transfers and applies knowhow with experienced level of analytical and distinctive conceptual skills to solve issues given, which may differ in size and nature
Adopts, improves and changes existing approaches and methodologies as business goals and/or project targets ask for specialized, individual and innovative solutions
Creates new and practical solutions as "Idea generator"
Coordinate and steer the transition of global or regional infrastructure services throughout the whole transition phase until handover including
Support the service development regarding service transition activities e.g. creating and evaluation of the service transition annex
Manage the transition related quality gates / milestones incl. commercial controlling
Plan the Service rollout and ramp-down (if necessary) on a global/ regional level (in strong alignment with Infrastructure Partner Engagement (GS IT IN PEOS)
Setup a global transition team / project incl. Steering Committee
Coordinate and manage remaining activities from GS IT IN Service Development Center (GS IT IN SPLM SDC) e.g. ASECO (Legal and Data privacy and legal hold related)
Manage local ASECO assessments
Report transition progress on a regular base
Involve relevant stakeholder e.g. GS IT IN Service Orchestration Management (GS IT IN SOM and SD)
Coordinate and manage Service transition from CMO to FMO
Ensure transition piloting and early movers e.g. number of pilots/ movers
Ensure permanent improvement of Service transition procedures
Responsible for the handover to IN SOM / IN SD
Close the transition project
Initiate and coordinate communication and change activities
Identify service improvements / deficits and loop back to SDC

Project / Transition Manager Resume Examples & Samples

Business Acumen: Mastery skills in understanding the business, being agile and applying expertise in communication and working with diverse groups of people and skill sets
Calmness and Clarity Under Pressure: Is capable of working in a fast-paced and chaotic environment with multiple personality types and not get flustered or lose self control
Positive Attitude: Be able to project a positive attitude and evoke positive responses from others
Facilitation: Must be able to facilitate difficult working sessions with senior leaders and handle positive and negative feedback and inputs appropriately
Execution: Mastery of project scheduling skills and use of software such as MS Project and Project Server
Strategic Thinking: Demonstrated ability to understand complex, multi-project environments and be able to quickly diagnose potential risks and issues
Talent Management: Demonstrated capability to facilitate groups of senior audiences, provide candid feedback, ability to train people on complex tools sets, and excellence in working in a highly collaborative environment
Personal Credibility & Integrity: Demonstrated excellence in professionalism, professional communication, presence, a high degree of integrity, and willingness/strength to do the right thing in difficult situations
PMI, PMP or Prince2 certification
Six Sigma or Lean Management Certification or other process
Certification in accredited CPE courses in PPPM software systems
Minimum of 3 - 5 years of Project and Work Transition management
Level of responsibility
Required: Must have been primary responsible manager for at least 10 projects end-to-end
Desired: Experience as Portfolio Manager or Program Manager for matrixed business unit or functional group
Required: Experience working in mid/large complex and diverse environments
Desired: History working within a shared services or BPO organization. Demonstrated experience with more than one industry type including consulting experience or service delivery experience
Geographic Scope
Required: Ability to work in Suzhou and to travel (internationally) up to 25%
Desired: Proven track record of conducting business in a mixed-language environment
Coaching/Mentoring/Training
Desired: Experience training, mentoring, and/or coaching new project managers
Required: Microsoft Office Suite (Word, PowerPoint, Excel), MS Project and Project Server
Desired: SAP; SharePoint
Required: Fluent in English & a Chinese language
LI-DLI

Transition Manager Resume Examples & Samples

Able to work independently guiding discussions with client and Cerner executive teams
Residing in or able to relocate to the greater Kansas City area
Knowledge of help desk and desktop support processes
Project management/consulting experience
Ability to work across multiple team environments
Knowledge and experience working with Microsoft Project
Experience working in either an IT or hospital environment

Transition Manager Resume Examples & Samples

Maintain/strengthen the customer relationship during crucial start-up and transition periods with effective communications, leadership behaviors and management reporting
Develop all Transition Project Documentation using Project Management tools and processes
Support Customer Sales Solutions working with business development to introduce business wins to Plexus
May include International travel
A Bachelor’s degree or equivalent in Engineering
Experience in Programme and Project Management in a similar role is a must
Minimum 5 years equivalent industry experience
English and German Language preferred
PMI – Project Management Institute PMP Certification or equivalent
Ability to interact with all levels of the organization – to have credibility at Senior Management level and behaviors to develop junior staff

Transition Manager Resume Examples & Samples

Detailed knowledge and experience in the development of strategies and tactics to improve business performance both with regard to profitability
Strong understanding and experience in mergers and acquisitions and post-merger integration
Proven track record in engaging with senior leaders to influence change and creating strong
Partnering relationships
Proven track record in managing change and building effective business models and teams
High level and effective general management and leadership skills
Strong financial acumen particularly relating to Mergers and acquisitions and business performance improvement
Working knowledge of M&A with live transaction experience
Strong people influence and organizational skills
Negotiation and leadership skills
Strong background in leading business change and re-invention
Solid experience in both mergers and acquisitions within the SME market
Experience in business re-engineering including post-merger integration
Proven experience in leading businesses through performance improvement operationally and
Financially, managing business to deliver in a results orientated environment
Extensive experience managing and negotiating complex organizational environments

Partner Transition Manager Resume Examples & Samples

To define and document end to end on boarding, transition and migration processes and to cover related activities
Put in place the specific projects planning based on the full projects requirements
Work with your manager and internal and external teams to put in place the resources to fulfill the mission goals
To define transition components allowing the "industrialization" of the processes of onboarding transfer/migration
Experience/Skills
First experience in Payroll domain knowledge
2-3 years project management related experience
Demonstrable ability to bring projects to successful conclusion
Effective Client facing communications skills with confirmed/senior representatives
Assertiveness, resolution and negotiation skills
Able to actively facilitate in user-groups and business meetings and in operations and executive interactions
Flexible and adaptable to work approach and times, team worker and contributor
Service oriented and flexible attitude, well organized, self-motivated, self-managed
Well-organized and methodical
International culture and ability to work in a multinational environment
Fluent in English language and other languages are an advantage

Transition Manager Resume Examples & Samples

Work with project/ program manager(s) and project teams to ensure moving projects to ongoing support
Explore and define transition requirements and processes
Ensure and comply with all aspects of transitions to support including legal, quality, financial, SOX, infra and application management and others
Define processes, metrics and measures to improve project delivery quality
Track and communicate progress, highlight issues, provide reports
Work with suppliers, possibly be involved with and take responsibility for support supplier selection
Responsibility covers handover of the end-to-end solution
The scope of activities will cover all three areas in renewable energy solutions: onshore, offshore and hydro generators
Occasional international travel will be required
No direct reports, will have to work with multiple suppliers
The role may evolve/switch over to IT project management role to manage a project team to deliver analytic solutions
Experience in at least 3-5 full lifecycle IT delivery projects, ideally knowing project management methodologies
Good knowledge of IT application and infrastructure support, familiar with ITIL, backup and retention policies
Proven track record of transition management
Able to manage suppliers to deliver
Strong IT background
Understanding concepts of Big Data, Greenplum and PostgreSQL, possibly Oracle and MSSQL
Basic knowledge with SAP, Integration, ideally with Oracle
Basic understanding of cloud services and related ETL integration technologies
Some knowledge of Data Warehouse and BI solutions, Tableau is a plus
Good command of English communication is a must, French is an advantage
Competent and persistent to work in multilateral, complex and large organization
Professional, can-do and will-do attitude is required
Flexible, team-player mindset is a great advantage
Experience and exposure to highly international work environment
Willingness to take a step further, self-driven personality
Ability to work in a disciplined, focused and structured manner with good time-management skills
Passion for quality work

Transition Manager Resume Examples & Samples

Handle the installation/set up of defined contribution retirement plans during start up or conversion, including investment/feature changes, single employer plans and multiple employer plans
Develop and monitor installation project plans to meet deliverable dates and communicating timetables to both internal and external stakeholders
Manage relationships with executive contacts of plan sponsors, financial advisors and third party record-keepers throughout the installation process
Ensure plans are in compliance with federal and state legislation and escalate as needed
Negotiate timelines for liquidation of investments and receipt of plan data from prior providers, taking into account compliance with SOX blackout and plan effective dates
Review/analyze plan documents and enter provision information into multiple internal systems
Oversee and monitor record keeping set-up, allocation and first deposits
Handle preparation of documents related to plans and contracts, including employee disclosure material required to establish a new retirement plan. Oversee the creation and delivery of enrollment materials. Schedule education meetings for new clients and their plan participants
Reconcile wires received and provide allocation instructions to new fund line-up based on fiduciary instructions
Ensure the successful hand-off from Sales to Administration after the conversion is complete
Ideally one year of experience in the financial services industry with specific understanding of401(k)/defined contributionplans and experience in client relationship management
Customer service/client focused experience
Problem-solving skills and attention to detail
Proficiency using MS Word and Excel
Installation/conversation or contract compliance

Transition Manager Resume Examples & Samples

Manage and lead the implementation of Colliers360 technology platform for new clients
At least 5 years of business experience
Must be a self-performing individual that will address responsibilities proactively
Process-oriented approach to managing client engagements
Working knowledge of IWMS and business intelligence platforms required
Basic understanding of the commercial real estate industry preferred
Working knowledge of web-based applications and database structures
Experience/knowledge in commercial real estate terminology and industry metrics (a plus)
Ability to speak to all levels of an organization
Periodic travel required, up to 20%
Ability to deliver excellent customer service at all levels of the organization and with external partners

Transition Manager Resume Examples & Samples

Managed multiple successful transitions of enterprise IT and telecommunication service projects
Master’s Degree in IT Management or Bachelor’s Degree in Information Technology with a PMP certification
Successful supervision of, and ability to provide detailed leadership to, employees of various labor categories and skills in telecommunications or IT projects
Knowledge of, and experience with, configuration management and quality assurance concepts and guidelines, to include IEEE, ISO 9001:2000, and SEI CMM standards
Knowledge of, and experience with, classified enterprise IT and telecommunications systems

Transition Manager Resume Examples & Samples

Ownership of the onboarding experience ensuring all activities completed and the member has received the best in class on all fronts
Bachelor’s degree in business, accounting, real estate, or similar field preferred
Excellent technical support skills including word processing, spreadsheet, database and data entry (knowledge of Microsoft Office)
Independent, self-starter, team player, timeliness, accuracy, (attention to detail)
Excellent organizational & prioritization skills to deal with multiple deadlines
Excellent communications, follow-through and follow-up, meet commitments and deadlines, perform other duties as required
Promotes and exhibits high degree of customer service to both internal and external parties
Outstanding judgment, initiative, and drive
Is dedicated to meeting the expectations and requirements of internal and external customers; seeks customer information and uses it for improvements in products and services; acts with customer in mind; establishes and maintains effective relationships with customers and gains their trust and respect
Steps up to conflict; seeing it as an opportunity; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise
Makes good decisions in a timely manner, based on a mixture of analysis, wisdom, experience and judgment; most of their solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions
Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures performance; monitors process, progress and results; provides effective coaching and feedback on a regular basis
Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team/project members; can assess each person’s hot button and uses it to get the best out of others; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel their work is important; is someone people like working for and with
Spends their time and others time on what’s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus
High standards regarding accuracy and attention to detail
Ability to use experience and good judgment to make appropriate decisions
Ability to communicate well, and adjust to changing priorities
Demonstrated proficiency supervising staff and managing projects
Background or strong interest in computer technology, software operations and computer network administration

Transition Manager Resume Examples & Samples

Provide leadership and direction at assigned client(s) site(s)
Manage project and service delivery expectations across key stakeholders
Manage engagement risk, quality and economics
Build project and event plans and monitor for success
Manage the client relationships at all appropriate organizational levels within CGI’s engagement boundaries
Maximize client satisfaction by providing consistent, proactive and responsive engagement management services
Monitor the delivery of services to assigned accounts by liaising with delivery teams and provide delivery teams with insights into clients’ needs and expectations
Provide guidance and leadership on key contractual discussions
Understand the client’s strategy/industry and seek opportunities to provide CGI services to help client’s meet their business objectives
Support Business Development activities
Report on delivery status to executive bodies within the client organization and within CGI
Maintain effective working relationships with all appropriate areas within CGI
At least 10 years of successful experience in account management, IT relationship management or project management in the public sector environment, specifically health and human services related
Strong business experience and knowledge
Strong experience and knowledge in delivery of complex IT solutions including management consulting, systems integration, application development and multi-year application support outsourcing services
Experience managing end to end complex bid response and contracting processes
Superior communication and relationship management skills
Ability to work effectively individually and as part of a team in a dynamic, fast paced environment
Ability to think strategically to effectively assess clients’ situation and assemble service solutions to meet clients needs
Bachelors or Masters Degree preferred

Transition Manager Resume Examples & Samples

Process and/or technology discovery with transition candidate (including review of existing legacy configurations)
Coordination with Middle Office on the data cleansing for transition candidate firms
SEI Wealth Platform firm initiation including firm user set-up and validation that the initiation tools have been executed properly. Problem resolution with the Implementation Team and Platform Delivery as necessary
Participation with the Advisor Market Solutions team on requirement definition and design walkthroughs, providing end to end client process feedback
Testing of Wealth Platform tools and processes as appropriate to support the client transition and education activities
Effective written and verbal communication, including client and internal presentation skills
Action oriented with the ability to quickly deal with change
Ability to define and build sustainable, repeatable processes

100

Global Transition Manager Resume Examples & Samples

Contribute to the development of Process Flow Transition Strategy and Road Map in conjunction with Global-Solution team and Project team
Manage all stakeholders (NiM, non E2E Leads and NGBS Solution Leads, GLOBE) to ensure resources are allocated and milestones are achieved for Transition Projects
Develop transition approach, project plan, resource plan, in agreement with market, NGBS Solution team, NBS delivery center, etc
Monitor transition progress to ensure all deliverables meet quality, timing, budget and methodology requirements
Run regular transition reviews with project team members and stakeholders to assess progress, identify project key risks, concerns, issues and take appropriate actions to resolve them
Ensure service delivery is aligned with Best Practices, and solutions are deployed consistently across the transitioned markets
Lead competence building within the Global transition team through coaching and knowledge sharing
Train NBS Center and Market project team members in the methodology framework and Process Flow framework
Significant experience in managing complex company transformation projects
Strong knowledge in project management and training/coaching individuals
Good understanding of Process flow and SAP business solutions
Fluent in English, any other language would be a plus

101

Transition Manager Resume Examples & Samples

Coordinate and project manage transition and restructure activities end to end
Ensure full facilitation and co-ordination of internal business units, including appropriating required information and requirements from all areas for comprehensive planning and time-lining of actions to successfully complete Client transition / restructure activity
Liaise with and co-ordinate custodians, investment managers and other external stakeholders to ensure smooth and timely completion of Client transitions and restructures
Ensure appropriate levels of governance are applied to all implementation activities
Undertake and / or oversee appropriate transition execution monitoring and checking
Facilitate information provision to external stakeholders to help ensure no additional risk to the management of Client assets during the transition period, e.g. data provision to Transition managers, Portfolio Managers
Attend client, consultant and custodian meetings and calls and where necessary initiate and lead them
Undertake appropriate tracking and governance of transition operational tasks and issues, e.g. corporate actions and income monitoring, asset transfer settlements, as well as all time-lined actions and tasks to ensure all required activities are completed
Maintain required transition records for reporting and audit trail purposes
Work in isolation or with Project / Program Managers and lead workshops with stakeholders to clarify current processes and future business requirements
Ensure full, transparent and appropriate communication to and from all stakeholders throughout the transition / restructure life cycle
Adhere to relevant escalation processes to escalate, for example, resource issues, delayed project phases, missed deadlines and other planning issues
Undertake Post-Implementation Reviews as required to determine and document learnings and issues to ensure continuous improvement of the implementation function and execution
Deliver all Implementation projects and programmes in line with recognised best practice methodology (managing risk, governance, quality assurance, issue resolution, reporting and communication)
Contribute to establishing and implementing sound project methodology and continuous improvement within the Business Implementation area
Assist and Support the Client on-boarding and complex implementation team, where and as required
Contribute to building a strong customer service culture for all implementation programs
Contribute to efficiency improvements (i.e. process and control improvements, reduction in errors) without impacting negatively on service, brand and therefore shareholder value
Ability to manage relationships with external participants and proactively manage all issues generated as a result of regular communication with participants
Undertake administrative tasks required to support the above activities
Undertake any other tasks assigned by your manager that you have the capability to perform
Engage and leverage off economies of scale with counterparts and colleagues in other BNP regions and share transition management experiences
Strong accounting knowledge required
Preferred to have detailed Hiport experience
Good working knowledge of custody investment administration business and financial services sector, including asset management and Superannuation Funds
Possess strong implementation / project management skills
Flexible approach to work, as implementation can occur outside of normal business hours
Strong team player, going the extra mile
Strong leadership to set the team mission and maximise team members potential
Approximately 8+ years in Financial Services, with specific technical knowledge of Fund Accounting and Unit Pricing, Investment Administration & Custody Operations
Preferred 3+ years in a direct Implementation / Transition Management or similar role, with a proven track record
Demonstrated capability in project management (either as an SME or full planning capacity), sound analytical ability and strong stakeholder management
Degree qualified in Business, Accounting or a related discipline; or substantial industry experience in a like role
MS Project and Excel
MS Word & PowerPoint

102

Transition Manager Resume Examples & Samples

Transition Management: Develop & maintain overall transition management plan; drive TM principles and methodology across regional / global initiatives
Training and Awareness Building: Lead and develop training and materials to support Change and Transition and act as content provider for training materials related to transition management
Communication: Develop TM communication plan and materials for specific initiatives to generate momentum and raise awareness; Compose and distribute timely communication
Collaboration: partner with and influence Global and Regional stakeholders
Align on best practices with other Transition Managers and stay aligned with external best practices through active participation in Global TM network, forums, etc
Proven track record with 5+ years specific experience working with Change & Transition Management theory and methodologies in regional & global project delivery (preferably related to Technology and/or Human Resources)
Leadership identity: ability to lead and influence others
Ability to work independently with minimum guidance
Travel: 10-20%
Certification: Transition management certification
Language: fluent in English, preferably also Dutch

103

Transition Manager Resume Examples & Samples

A key Project role which requires the role holder to have
Handled large and multiple end to end transitions with different levels of complexities
Strong focus on deliverables – do whatever it takes to meet timelines and quality of deliverables
Plans and schedule project deliverables, goals, milestones
Create and maintain the project deliverables including but not limited to project plan, risk plan, resource management plan, weekly project status reports, communications plan, meeting minutes, actions/issues/decisions register
Report program status and escalate issues
Ensure benefit delivery as per financial and non-financial targets in individual and managed projects through effective implementation and change management
Proven track record of running large projects
Successful partnering with business leaders to understand internal and external customer requirements
Insurance / broking or financial services industry experience a plus
Minimum bachelor’s degree a must
Strong Project Management skills. Project Management certifications preferred (Prince2 / PMP)
Proven track-record of performance in current role at the highest level
Rigorous and clear problem definition
Must be able to independently identify root causes, gather and analyze data to support hypotheses and develop actionable recommendation
Strong modelling skills
Must be proficient in MS Excel, MS Projects, PowerPoint and other office applications
Ability to closely partner with operations personnel (across geographies) on projects
Ability to network with entire Willis organization and get things done by building bridges
Aware of mind-set and behaviour challenges in an operational transformation
Inspires operational employees to create their own action plan and achieve results
Transition experience
Knowledge and experience in organizational effectiveness and operations management, implementing best practices
Experience in Insurance products & broking will be an added advantage
Proven ability in delivering excellent levels of client and key stake holder service
Ability to establish robust performance measurement structure
Highly developed critical thinking and analytical skills
Excellent interpersonal skills and a collaborative management style

104

Service Transition Manager Resume Examples & Samples

You will liaise between business owners, project managers, design teams, operations
Ensure an effective set of performance metrics and service levels are delivered for new
Ensure effective decommissioning of services that are deemed `end of life` - to confirm
Service Design experience
Experience of project delivery in all aspects of the Transition Lifecycle Management for
Strong analytical skills with keen attention to detail
Ability to grasp & simplify complex concepts & requirements
Ability to cope well in a fast paced environment
A team collaborator and player who can encourage and promote one team principles to

105

Solutions & Transition Manager Resume Examples & Samples

Strong client stakeholder relationship building, facilitation and executive presentation skills
Showcase high energy, professionalism and business acumen
Comfortable with interacting with senior executives and attune to their relevant business language
Comfortable working across cultures with a “Global Mindset”
Comfortable with supporting internal business development, collaborate with Global Delivery Services leaders to influence stakeholders decisions
Results-oriented self-starter with a strong track record in transition management or project management who produces outcomes with little direction
At least 8 years demonstrable experience in leading multi –country, diverse transition programs or projects
Proven work experience in a captive shared services or BPO environment
Deep experience and knowledge in HR and/or Learning domain preferred
Project management certification (PMI PMP) is a plus
Ability to travel to worldwide locations, as required
Must be amenable to work in Makati or McKinley, Taguig City

106

Transition Manager Resume Examples & Samples

Solution configuration/architecture aligned with the GDS shared services and location strategy
A proven ability to work within a global perspective, to work virtually within global established norms
Comfortable with supporting internal business development, collaborate with GDS leaders to influence stakeholders decisions
Proven report writing skills – both verbal and written communication
Strong presentation skills; including ability to lead workshops within the scope of transition projects
A strong understanding of corporate financial and HR systems, and an ability to work with other internal functional teams (IT, Finance, Talent, Facilities, Legal, Quality, etc.)
At least 9-11 years demonstrable experience in leading multi –country, diverse transition programs or projects

107

Transition Manager Resume Examples & Samples

Handle the installation of defined contribution retirement plans during start up or conversion, including investment/feature changes, single employer plans and multiple employer plans
Develop and monitor installation project plans to meet deliverable dates and timetables. Coordinate delivery of internal and external communications with plan sponsors. Consult with clients, attorneys/legal counsel regarding plan underwriting and technical issues
Ensure plans are in compliance with federal and state legislation; identify and discuss non-compliance provisions or operational issues with plan sponsors, TPA’s and/or financial advisors
One year of experience in the financial services industry
Customer service/client focused
Understanding of 401(k)/defined contribution plans and experience in client relationship management, installation/conversation or contract compliance

108

Transition Manager Resume Examples & Samples

Manage/support Transition Managers in execution of Transition (project) activities
3-5 years managing IT/Transition implementation projects
Project Management Professional (PMP) Certification required within 3 to 6 months of hire
Must have an Undergraduate Degree (Preferred fields include Business, Computer Science, IT/ IS, or Electrical/Electronic Engineering (or equivalent combination education or experience))
Manage Major Projects and Programs
Focus on customers
Design and deliver presentations
Negotiate effectively

109

Transition Manager Resume Examples & Samples

Represent ENGIE with the client during the transition
Document the project stages and manage an action plan
Serve as contact and escalation point if required
Independence
Effective priority management
Ability to manage several assignments at the same time

110

Service Transition Manager Resume Examples & Samples

Service Design (dependent on level of experience)
Service Transition
Service Acceptance
Good understanding of IT Service Management (Management or Team Manager Level)
Good experience of Service Transition and Acceptance in an IT environment
Experience of Service Design in an IT environment
Experience of working with Projects (ideally Prince II)
Technical background / understanding (ideally infrastructure)
ITIL V3
Financial and Commercial awareness
Ability to work on multiple projects simultaneously

111

Lead Transition Manager Resume Examples & Samples

This job is expected to act independently and under the supervision provided by Program Leader/Manager or Service Delivery Manager/Team Leader; frequency on a weekly or as needed basis
Expected to act independently to deliver to schedule, budget and scope; support provided as required and requested, and is self–driven and motivated
Coaches, mentors and supports less experienced transition managers
8 to 10 years in a corporate IT environment
Experience of transitioning complex IT projects/ programs with personal accountability for delivering to time and cost for up to enterprise projects — large, complex, global projects typically more than $1m in value and 6 months in duration
Excellent understanding of the customer strategy, services and business processes
Mastery of transition management methodology, tools and templates
Consistent track record of customer focus, based on openness, trust, and delivering on promises
In–depth experience across packaged and bespoke systems and infrastructure, ideally on an international basis
Management skills to manage more than one large, complex transition simultaneously
Superior written and verbal communication skills — must be able to communicate fluently in English both verbally and in writing
Leader in the use and improvement of IT methodologies, processes and standards for transition planning and support
Familiarity with ITIL v2 or 3 is advantageous.

112

Service Transition Manager Resume Examples & Samples

Define and implement the Service Introduction and Service Operational Acceptance processes and mechanisms that will be globally applied to all new service introductions and adjustments to existing services
Ensure that the operational service design and support model is defined and in place to accept the changes to the services being proposed. This includes ensuring supporting processes, organization and operating mechanisms are in place to ensure a successful service transition
Serve as the liaison between the Operations Department and other BIS and business departments to ensure a successful service transition is undertaken for all new and modified services
Define and globally apply an Operational Acceptance methodology that will ensure new services have consistent operating mechanisms as they are introduced into Operations
Experience of leading multiple transition efforts through the full project lifecycle to completion, within a global organisation
Experience of engaging with project teams, taking the lead in driving service transition and then migrating the service across into a steady state
Experience of defining, implementing and running IT operating mechanisms
Experience of the successful design and application of an Operation Acceptance Methodology

113

Transition Manager Resume Examples & Samples

Ideally 3 - 5 years experience of working in service delivery within a large outsourced environment spanning multiple geographies and business units. This experience may have been gained on the client side or with a large service provider / service integrator
Excellent analytical skills with experience of use of Transition Management tools and techniques
Although not vital, fluent Spanish is a distinct advantage for LATAM engagements
Excellent knowledge of all ITIL Service Transition and support processes with a good understanding of how the performance against these processes are measured and monitored in real life situations

114

Innovation Transition Manager Resume Examples & Samples

Enable visibility and alignment of SEED/SCALE/MAXIMIZE strategies for NxT and Category innovation initiatives
Drive the tracking, reporting, and communication of manufacturing readiness of footwear innovation initiatives
Develop, track, and communicate metrics on manufacturing innovation transition
Bachelor's degree in Business, Engineering, Finance or in a related Field
Additional 2 years' relevant experience may be considered in lieu of degree
Minimum 8 years' experience in Operations, Supply Chain management, and/or Materials experience is a plus
Demonstrates deep financial acumen/experience/discipline
Innovative thinker to build our framework and governance model in a transformational way
Ability to work successfully across organizational matrix and as a team
Strong written & verbal communication skills - cultural sensitivity a must
Multi-solution path approach on problem solving….creative problem solving
Ability to work under tight deadlines

115

Service & Transition Manager Resume Examples & Samples

Build and maintain key relationship management with internal and external partners
Understand Service topology and "estate"
Run Service Forums and reviews with the business and communicate “Customer Pain Points” back to application owners & value managers
Provide input to Service management reporting which is both accurate and timely
Manage operational performance and issues from a customer perspective and ensure appropriate escalations, improvement initiatives, plans, etc., are in place
Accountable for fulfilling GSF requirements, resilience tiers, infrastructure catalogue, local service forums and SARR as well as providing governance for the vendors
Maintain the SARR (service availability risk register) and plan for the remediation of identified deficiencies
Attend the Global Service Forum as required
Responsible for engaging with internal teams and other vendors for providing application support
Ensure the service continues to perform within defined service levels and ensure delivery of Service Improvement Plans
Support and manage incidents through the incident management process
Participate in trend analysis, tracking and analysis of incidents and problems
Support and manage problems through the problem management process
Improve/implement incident and problem management process and escalation procedures for all outsourcing contracts and partake in resolution efforts where required
Ensure capacity management plans and capacity monitoring is in place
Ensure operational recoverability and disaster recovery plans in place and tested
Own the accountability for the applicable Service Change pipeline to ensure changes are properly authorised and that service impact and change related faults are minimised

116

Transition Manager Resume Examples & Samples

Establish and ensure that appropriate CGI processes are followed (such as reporting, risk management, lessons learned, quality, escalations, communications etc.) as listed in the SOW
Work with Functional Team to develop specific transition plans to migrate infrastructure from local, site-based footprint to shared cloud-based model
Understand utilities and tools that are leveraged to do infrastructure transition efforts
Manage/support Site Managers in execution of (transition) project activities
Lead and Oversee all project areas: Technical, Functional, Testing, 3rd party Contracts/Partners, Governance, etc
Assisting in acquiring staff and material resources
Develop and execute the detailed (transition) Project Plan in alignment with the SOWs
Coordinate the execution of Project Plan with customer management
Supporting the leads for each of the project workstreams in developing each workstreams's scope of work, estimates, schedule and risk
Development and approval of all Transition Project deliverables as outlined in the SOW
Position requires approximately ~25% travel
3+ years managing IT/Transition implementation projects
Bachelor degree in Computer Science, Information Systems, Business or related field
Strong communication skills, both written and verbal, with an ability to communicate with “C” level executives as well as business managers
Skilled at transition rollout
Strong analytical skills and ability to learn quickly
Strong software delivery experience
Effective risk management skills
Experience managing diverse teams
IT consulting experience
PMI/Project Management Professional (PMP) certification desired
ITIL/ITSM Background

117

SEI Wealth Platform Transition Manager Resume Examples & Samples

Data analysis on transition candidate firms
Execution and monitoring of various client side implementation tasks, with communication to the candidate firms as necessary
Implementation of new or enhanced services to existing clients as necessary
Assistance in the research required to develop Wealth Platform educational content
Participation and/or management of various projects within the Transition Management Team
Client advocate when interacting with other SEI teams
Support of the Clients, Sales, and Middle Office in advance of and following client transition events
Conduct client and internal meetings as appropriate
Professionalism and leadership skills

118

Experienced IT Service Transition Manager Resume Examples & Samples

Define and maintain service transition requirements
Facilitate service readiness reviews
Make ‘go/no-go’ decisions and handle escalations in relation to these
Have extensive experience from a similar role in a similar sized organisation
Have a master's degree or other relevant training
Have a background as manager, project manager or other relevant management experience
Have extensive experience with application management/operation and a good knowledge of infrastructure operation
Like the role as compliance enforcer

119

Transition Manager Resume Examples & Samples

Perform and be in charge of all transition and due diligence activities
Preparation of project plan based on requirements and due diligence performed in the impacted organization
Cooperation with operations team in nominating project team and assigning roles and responsibilities within the team
Coordination of project work with the project team members and SFSC Brno operations teams, as well as local Finance organizations in countries
Supervision of appropriate documentation preparation (As-Is, To-Be, Split of responsibilities, etc.)
Support of recruitment process in respect of new team building
Coordination of work between AP, GL and AR teams
Project tracking and frequent updates to Steering Bodies
Supervision of SOX documentation ensuring all necessary controls are in place
Development of measurements / KPI / SLA&OLA (particular in the case of new scope)
Degree in finance, accounting, economics
3-5 years of professional experience, ideally within Shared Service Center, including active experience in transition projects
Experience in similar role in a multinational company is a plus
Excellent computer skills, especially MS Office, Oracle is a plus
Project management skills, including defining, organizing, planning, and executing projects from vision through implementation
Knowledge of US GAAP and basic understanding of SoX
Be able to work in a team, but also independently
Excellent communication skills, ability to work under time pressure
Self-motivated, good communication skills and problem solver

120

Service Transition Manager Resume Examples & Samples

Produce implementation plans for new services and major customer orders within Operations
Manage the implementation of new services and major customer orders into operation with minimal customer or operational impact
Conduct Impact Analysis activity throughout Operations to ensure that specific implementation requirements are documented and received within timescales
Assess the impact of additional services on the Network and its management and raise and resolve issues that impact customer service or the ability to manage the network
Plan the operational requirements of new OSS implementations ensuring adequate training and operational support is available
Assess the operational resource requirements of any new service, upgrade or major customer order ensuring the requirement is implemented
Assess the performance requirements of any implementation and ensure that they are achievable liaising with the Service Levels team
Perform risk evaluation on all transitions and ensure action is taken to mitigate any risks as required
Ensure that all required configuration information is available and implemented prior to transition liaising with Change Management
Chair formal transition reviews at appropriate points to provide go/no go decisions
Chair monthly reviews of all requirements with stakeholders to provide forward visibility
Perform quality audits of operational handovers to drive improvement
Plan and implement relevant operational readiness testing
Review that customer requirements are being met post transition
Experience in a telecoms operational environment with a general understanding of I.T, broadband internet, telecoms and digital television desirable
Experience working in Service Management environment or similar with knowledge of ITIL processes and qualified to a minimum of ITIL Foundation
Ability to work under own initiative and effectively manage customer and inter-departmental relationships
Experience using Lean/Six Sigma tools and methodologies an advantage

121

Service Introduction / Transition Manager Resume Examples & Samples

Ensure the correct level of due diligence / impact assessment has taken place to deliver
Confirm outcomes of Operation Acceptance / Operational Readiness Tests in support of
Practical experience of relevant ITIL Service Management lifecycle processes in an SAP

122

Transition Manager Resume Examples & Samples

Serves as the primary point of contact for Transition and readiness activities
Applies project management discipline to ensure the project is in continuous contractual compliance
Establishes project pace and expectations by defining responsibilities, objectives, tasks, schedules, milestones, and required outputs
Interface with internal and external stakeholders (client, outgoing contractor, project management, and others) to communicate, anticipate, and manage changes to the project, such as but not limited to, technical requirements, business requirements and project schedule
Performs ongoing review of the program status; identifies risks impacting quality, productivity, client / customer/employee satisfaction
Plan, secure, monitor, and adjust project resources (people, budget, material, time)
Creates and sustains a culture that encourages high performance of individuals and teams
Have overall responsibility for the timely completion of the Contractor’s implementation and transition tasks
Possess a Bachelors’ degree from an accepted and accredited college or university
Have three (3) years’ experience in successfully leading and managing large-scale, complex implementations or transitions
Have in-depth knowledge of Eligibility for SNAP, TANF, Medicaid and Children’s Health Insurance Program (CHIP), low income populations and operations
PMP certified preferred
Be responsible for coordination of implementation activities and allocation of resources
Experienced with modern contact center technology (e.g. ACD, IVR, CRM, WFM) preferred
Experience with large operational start-up and/or transitions
Strong leadership aptitude to foster a positive work environment that considers the dynamics of physical, social, psychological, and environmental factors
Strong interpersonal skills to build client rapport and develop/discipline/reward employees
Ability to handle ambiguity and change

123

Service Transition Manager Resume Examples & Samples

Demonstrable experience of working in a Service Transition role suitable to a FTSE100 business
Strong experience of ITIL environment. Preferable certified
Experience of Change & Release Management across a FTSE250 + business
Strong knowledge of Incident and Problem management
Ability to influence at Director / Exec level within a FTSE100

124

Transition Manager Resume Examples & Samples

Leading the engagement and onboarding of management teams and staff
Scope, impact, and benefits assessment and validation per transition site
Detailed transition planning and daily management of execution
Ensuring compliance with the Philips Centres of Excellence transition approach, governance, cost, and service level parameters
Partnering and coordinating across functional and process areas
Ensuring sufficient quality, transparency, performance, and risk managed progress against defined stage-gate criteria

125

Transition Manager Resume Examples & Samples

Identify processes, procedures, and best practices in secondary transition aligned to research and evidence based practices, and the Common Core State Standards
Develop, monitor and adjust performance metrics for transition services
Execute projects improving structures for transition planning and transition services at the building, Network, and District level
Strengthen professional development portfolio and execute professional development
Identify curriculum, assessments, and other related resources informing instruction and post-secondary transition planning
Partner with appropriate community agencies, post school service providers, university partners, and organizations to identify and/or build school and community based transition supports
Develop and oversee the DRS grant funded program (PTS) for transition age students and ensures compliance for required elements including document processing, billing, data review and analysis
Partners and communicates regularly with DRS and community rehabilitation partners to ensure goals are being met
Coordinate and oversee state and/or district transition monitoring activities and reviews including but not limited to Indicators 13 & 14
Implement district-wide programs that address community based vocational training and post-secondary education and training
Apply for, manage, and structure implementation of post-secondary related grants
Coordinate the work of Transition Specialists
Supervise city-wide travel training program and coordinates the work of travel training staff
Enhance structures for student, school and family involvement in the transition planning process
Gather and analyze data to drive transition related supports at multiple levels
Enhance parent (guardian) education opportunities
Work collaboratively with all departments within CPS to support thoughtful transition of students with disabilities
Arrange for participation in career fairs, transition fairs, high school fairs, job shadow days, etc
Ensure project documentation and any relevant records are complete, current, and stored appropriately
Participate in staff development activities and conferences in order to maintain professional growth
Perform additional projects as determined by the Chief Officer or his/her designee
Demonstrated knowledge of regulations and procedures stipulated in IDEA with emphasis on transition planning
Knowledge of research and evidence-based practice in secondary transition
Demonstrated knowledge of career development and vocational training opportunities, post-secondary education options, and school-to-career programming
Demonstrated knowledge of vocational and other transition assessment techniques
Demonstrated knowledge of strategies for developing, coordinating, and maintaining community-based work training programs
Knowledge of child labor laws
Ability to work effectively with school-based staff, citywide staff, and governmental and community based agencies
Ability to promote and encourage parental involvement and participation in the transition process
Extensive experience in developing and delivering professional training as it relates to school-to-career initiatives, comprehensive support processes, special education issues, and teaching and learning
Ability to establish and maintain effective working relationships with administrators, staff, associates, students, parents and community agencies and employers
Ability to establish and maintain data tracking systems and utilize various software programs for project and program efficiency
Demonstrated ability to work effectively with people from diverse backgrounds and to cultivate an atmosphere of cultural responsiveness, respect, and teamwork
Ability to manage professionals, review work effectiveness, and develop colleagues’ skills as needed
Individuals who speak Spanish and/or are fluent in American Sign Language are preferred
People with disabilities and those with personal experience with disability are highly encouraged to apply

126

Service Transition Manager Resume Examples & Samples

Previous experience within a Service Transition position ideally gained in a similar industry or in Technology
Experience of gathering requirements, planning, and delivery
Extensive experience designing, reviewing and optimising Service Management Processes
Good technical understanding of internet technologies, services and products
Experience in solution lifecycle from design, build and deliver is highly beneficial
Good understanding of structured Project Management methodologies such as ITIL is essential
Previous track record designing, reviewing and negotiating Service Level Agreements is an advantage

127

Transition Manager Resume Examples & Samples

Directs the development, revision, and implementation of property manuals and on-line systems
Responds to lease-related concerns
Establishes, communicates and manages the tenant move-in/move-out process to minimize disruption to established tenants
Assists Engineer in meeting the assigned criteria within the Operations Audit
Assists the Property Administrator in the preparation of office equipment leases and maintenance agreements
Minimum 2 years of Industrial Commercial Real Estate, including budget preparation/financial reporting, familiarity with building systems, contract negotiation, documentation, and administration

128

Transition Manager Resume Examples & Samples

Supports the Transition PM to ensure service transition is planned and executed to schedule, budget and scope
Deliver against the transition plans including infrastructure/application support models, change management, learning & communication deliverables
Contribute to the business readiness plan, taking into consideration IT deployment, data migration, capability deployment (training and engagement activities) and any business activities required to integrate new processes or jobs into the ’business as usual’ environment
Assess, analyze, develop, document project changes based on requests for change with support from the project delivery team
8 plus years in a corporate IT environment
3 to 5 years experience in transition management or related process management field (application development, change management, deployment or release management)
Familiarity with ITIL v3 is preferred
Project management certification is advantageous (PMI/CAPM or PMP, PRINCE2)

129

Transition Manager Resume Examples & Samples

Engage in peer-to-peer dialogue with clients about their industry and their situation
Open new discussions and builds new opportunities with clients
Construct the overall transformation roadmap for the client
Build strong rapport with clients creating respect and trust
Open new relationship opportunities within the client environment
Understand how to construct and gain agreement for business cases
Select appropriate tools available to develop and validate business cases including lifetime costing
Shape and influences client attitudes to outcomes and key benefits for both the client and company
Plan and lead delivery of workshops and facilitated client events
Develop Management of Change (MOC) work streams and
Lead the implementation of MOC activities acting as the change consultant for the client
Propose solutions, addressing client business issues and objectives using a combination of company standardized and customized services
Shape approach to identifying and managing risks and assumptions and for realising benefits at a programme level
Create proposal describing the company solution and the associated value proposition, ensuring knowledge capture sessions are arranged and executed
Select/customize appropriate frameworks for delivery
Run one or more segments of solutions/services business
Assure that correct team is assembled for the engagement
Own team business goals. Overall engagement portfolio potential $10M - $15M and/or Service based consulting account potential typical total contract value (TCV) $50M
5 years experience in commercial or public sector. Advanced Educational degree preferred
Advanced knowledge of Information Technology Information Library (ITIL) or IT Service Management (ITSM)
Highly developed Program Management skills
Strong people management skills, typically with indirect reports
Apply effective program management methods
Manage Transition/ Transformation program financials
Create high performance teams
Knowledge of IT Market, Strategy, and Trends
Skilled at managing at Operational IT Vice President (VP) level
Finnish or/and Swedish language preferred
English is company language

130

Service Transition Manager Resume Examples & Samples

You will liaise between business owners, project managers, design teams, operations teams, and our partners / supplier communicating between all key stakeholders from project initiation onwards, to ensure the correct level of due diligence leading to a smooth and successful implementation of new services, executed to high quality standards
You will ensure Service Management procedures are established and documented that align with ITILv3 best practice, and provide the capability to measure, and maintain performance of the service post launch to promote continual improvement
Be part of the Service Delivery function which is responsible for the end to end Service Management processes in collaboration with multiple partners and suppliers, across various disciplines including Applications Management, End User Computing, Data Centre services, Network and Voice, Security and IT Operations
Act as a gate keeper function that ensures effective Transfer to Operations in compliance with the Service Transition Framework (STF) for all new services introduced via the business project lifecycle
Support project teams to forecast Service Transition resourcing for all new or amended services
Act as the single Service Transition point of contact for the projects assigned, coordinating all service transition activities
Liaising with internal technical subject matter experts and business owners of key platforms and processes you will ensure end to end services are appropriately designed and fully documented and ensure that Service Assurance requirements are met
Work with Project Managers, Business Owners, Service Owners, Managed Service Partners, Operations teams and 3rd parties to ensure that projects are delivered in compliance with the Service Transition Framework
Ensure training requirements and any other non-functional requirements are defined and delivered against the agreed Service Acceptance Criteria
Ensure an effective set of performance metrics and service levels are delivered for new services
Participate in end to end stakeholder groups to improve the efficiency of future deliveries and processes
Generate artefacts as detailed by the Service Transition Framework including Service Design and the Support Model with clear responsibilities confirmed for the key ITSM processes in scope for the project/change
Take active ownership of Transition artefact quality and timeliness, verifying the information captured within the Service Transition Framework is accurate and sufficiently detailed
Ensure that any new 3rd party contracts contain an agreed support schedule which aligns with the proposed support model and is backed up with SLAs managed through regular service reviews
Provide Governance of the Service Transition Framework, and ensure appropriate Operational Sign Off for all key project stages and artefacts
Protect Operations / Production by ensuring project releases do not have adverse impacts
Drive collaboration between different teams including third party suppliers
Work with the Delivery Managers and Release Managers to ensure that transition and implementation plans fit into overall release calendars
Ensure that the Change & Release Management team receive timely information as to the scheduled release of new or amended IT Services
Help the projects to successfully transition the service by clearly defining the Operations Acceptance Criteria from the start and guiding the projects to meet them
Ensure effective decommissioning of services that are deemed `end of life` - to confirm the remove of all operational facilities, and redundant equipment, whilst ensuring any operational dependencies are effectively managed
Confirm outcomes of Operation Acceptance / Operational Readiness Tests in support of go live gating
Agree Early Life Support / Hypercare arrangements with project teams
Support the relevant Service Owner with preparation for transition to BAU
Agree the Early Life Support (ELS) success criteria and monitor results
Take active ownership of deliverable (project artefact) quality and timeliness, verifying the information captured within the Project Delivery Framework is accurate and sufficiently detailed
Provide timely reports to support decision making at all levels
Identify all risks and issues that could have an impact on implementation, service transition and stabilisation, or BAU service performance; facilitate discussion and mitigation activities
Ensure that project funding considers recurring costs and that changes to each element of service are completely covered by budgetary planning
Experience of project delivery in all aspects of the Transition Lifecycle Management for the introduction of outsourced or managed support services
ITIL v3 Foundation - essential
ITIL v3 Intermediate Service Operations – desirable
ITIL v3 Intermediate Service Transition – desirable
ITIL v3 Intermediate Continual Service Improvement – desirable
Prince 2 Practitioner – desirable (training available)
A team collaborator and player who can encourage and promote one team principles to meet common goals and add value to the business
Proactive, delivery-focussed attitude and approach
Good interpersonal skills and the ability to deal with colleagues at a variety of levels
Sound judgement in decision-making
Flexible, proactive and adaptable to change

131

Transition Manager, Shanghai, Htsc-eaer, Corp Resume Examples & Samples

Lead cross function team, SQE, ME, PE, M&PE etc. as well as supplier team, to execute transition projects
Develop project plan by working with supplier, local team and functional teams from our global sites or design authorization centers
Identify project risks and develop mitigation plan and integrate to project plan
Review project finance and ensure correct input from functions and financially viable
Keep alignment with strategy team and make adjustment if applicable
Gain Transition Approval Committee(TAC) agreement on phase gate exit contract
Overcome barriers with onsite presence to accelerate project schedule
Execute project to the approved project contract, need to overcome time zone issue and lead virtual team to drive for result
Report out project status on a regular basis and present to leadership as required
Contribute to process improvement through lessons learned process
Identify supplier development needs and communicate with various levels of supplier leadership to make the improvement happen
Undergraduate degree required; MBA preferred
Excellent communication skills in both Chinese and English
Strong leadership skills to lead a virtual team to resolve complex problems
8+ year professional experience, minimum 5 years in program management field, PMP preferred
Supply Chain Management and New production introduction program management experience
Ability to identify risk and make well considered project plan with mitigation actions
Demonstrated ability to manage multiple and diverse projects
Demonstrated ability to achieve results through influence in a cross functional, matrix team environment
Ability to deal tactfully with internal customers, management, and suppliers
Must be highly self-motivated, goal and results oriented and discipline
Be able to overcome time zone issue and work with virtual team to summarize the problem and get it solved in a timely manner
Effective change agent, can lead change
Good in MS office and MS project software

132

SWP Transition Manager Resume Examples & Samples

Coordination with the Advisor Market Sales Teams in securing all required documents in preparation for client transition events
Issue identification, research, and resolution
Self-confident, self-motivated and willing to learn

133

Service Transition Manager Resume Examples & Samples

You will drive a standard approach for new/amended application or infrastructure to move from project phase to acceptance by the Service Support Team
You will continuously review and improve the existing Service Transition Framework that encompasses all the requirements for a service handover and ensure embedded within the IT department and project framework
You will liaises with the relevant teams for operational standards i.e. Release Management, Service Support and Infrastructure; and deliver in line with expectation and to a standard approach
You will develop and maintain key business relationships through project work
You will represent the Service Delivery team and own the delivery of Service Transition for individual projects

134

Deea-transition Manager Resume Examples & Samples

Bachelors and ten (10) years or more of related experience; Masters and eight (8) years or more experience ; PhD or JD and two (2) years or more experience
Minimum bachelor’s degree in business, information technology, or information management, or ten years of comparable work experience
Candidate must be analytical and effectively able to prioritize needs, requirements and other issues
Prospective candidates should have strong risk management skills, excellent communication, team work, leadership, and conflict management skills

135

Managed Print Services Transition Manager Resume Examples & Samples

Managing the Transition program for all HP functions (MS, HR, Procurement etc) and co-ordinates all the PMO internal and external project activities
Leading the overall Transition/Transformation team during Pursuit and/or Transition/Transformation phases of the deal
Assisting in acquiring staff and material resources for the Transition/Transformation programs and associated projects
Ensuring that all Transition/Transformation Project Plans are consistent, congruent, and integrate with the overall Deal Project Plan and customer Transition/Transformation plans. Lead and manage the execution of the Project Plans
Financial management for Transition/Transformation activities, including setting budgets, approving forecasts. NOTE - budgets are set by the OSC and OC - TM collects cost data from Tower Leads
Supporting the Project Managers of Transition/Transformation projects in developing each project's scope of work, estimates, schedule and risk
Has 3+ years Project Management experience
Typically new to Transition/ Transformation work; has background in IT
1 year experience in print solution environments
Must have an Undergraduate Degree. (Preferred fields include Business, Computer Science, IT/ IS, or Electrical/Electronic Engineering (or equivalent combination education or experience))
Risk Management skills
Knowledge of TTM
Lead Projects
Apply effective project management methods
Analyze and resolve problems
Influence management in defining customer needs
Manage Transition/ Transformation project financials

136

Managed Print Services Transition Manager Resume Examples & Samples

5-7 years industry experience
3 year experience with printing solutions
Advanced Knowledge of TTM
Manage variable workforce

137

EVO Service Transition Manager Resume Examples & Samples

To be the Owner of operational quality gates, non-functional requirements and their execution to ensure delivery on time and with quality required by operations
Accountable for the execution of Operational Gates for releases and demand projects through the support partners and Support Enablement team, and report on Operational Gate results for each Release into the Release / Project SteerCo
To balance Time To Market and Business needs with Operability and stability of the EVO ecosystem
Accountable to ensure smooth and seamless support transition from project phase into Vanguard & Hypercare stabilisation phases and finally hand over to business as usual
Ensure contractual agreements with SI partners are in place to support Vanguard & Hypercare activities
Provide consolidated GESO Lessons Learned reviews for Releases / Projects to EVO Programme Management
Creation, maintenance, execution and continuous improvement of Quality Gates for each EVO Release to minimise release impact to the business and operations
Ensure knowledge transfer to all entities in the support chain has been signed off
Analysis of Releases and owner of lessons learned to ensure continuous improvement of efficiency of EVO Releases
Executing sub-workstreams of EVO related projects and enhancements
Proven track record in service transition for complex IT solutions
Ability to deliver through others in a matrix organisation
Strong Customer orientation

138

Transition Manager P Resume Examples & Samples

Must be able to pass Background Check including CIPC, Credit and in some cases high security clearance
Must be (or willing to be) immunized per customer requirements
A strong commitment to safety and a safe working environment
Facility Management qualifications preferred. 10+ years relevant FM experience
Hospital, Corrections, Critical Environments building maintenance and trade knowledge is an asset
Energy management experience/knowledge
Development and/or adherence to critical environment policies and procedures
Knowledge, experience with development and/or practice with emergency management plans
Minor works project experience involving the affected current operations
Major works project impact experience in dealing with existing operations that may include such groups as infection control, bio-medical, occupational health & safety, administration, critical environments, etc
Major works project experience in dealing with architects, design engineers, general contractors, mechanical & electrical contractors, special systems installers, etc
Familiarity with Canadian design standards
Familiarity with Mechanical Systems (HVAC , Boilers , Chillers , Pumps, CRAC Units , etc. )
Experience working on mission critical projects
Experience in the commissioning of new equipment
Experience with post construction warranty period review and rectification by applicable contractor
Development and maintenance of site-specific documentation and quality assurance information
Sub-contractor management
Financial accountability and reporting for building (e.g. budget management etc)
Ability to understand, interpret and comply with contracts and contractual requirements
Undertaken hazard and risk assessments
Commitment to customer satisfaction
Good communication - both verbal and written
Self-motivated and the ability to work independently without supervision
The ability to work under pressure

139

Transition Manager Resume Examples & Samples

Eight years' experience in program management or systems engineering and 5 years’ experience managing complex and distributed teams, integrating multiple functional areas
Proficiency and demonstrated experience in Northrop Grumman program and business management policies, plans, and procedures
Candidate must possess a current, active Secret clearance
Familiarity with Northrop Grumman staffing processes and utilizing the matrixed engineering organization
Experience with CPIF, FPIF, Cost Plus Fixed Fee, Firm Fixed Price contract types
Previous JRDC experience or program knowledge
Familiarity with government IRES Statement of Objectives contract requirements
Familiarity with government acquisition and Northrop Grumman contracts management policies

140

Diligent Innovation Transition Manager Resume Examples & Samples

Demonstrable skills and experience in business process analysis, documentation, change management and optimisation
Digital experience preferred but not essential
Project experience

141

Transition Manager Resume Examples & Samples

Client Relationship - Focus on driving new TM sales; ability to be a local Subject Matter Expert (SME) in sales meetings
Strategy Development – Ability to create detailed strategy and analysis for global equity and fixed income portfolio scenarios. Create risk managed solutions that consider multiple factors, including trade cost minimisation and overlay cost/ benefit
Project/ Event Management – Ability to oversee transitions at all stages of the event, included but not limited to pre-trade analysis, timeline setup, communication with client & related parties and operational setup
The successful candidate will benefit from having
6+ years of transition management experience
Ability to clearly communicate complex financial topics in both verbal and written formats
Knowledge of global equity and fixed income markets

142

Senior Transition Manager Resume Examples & Samples

Intensive and progressive experience in managing an initiative similar in nature, scope and complexity within the Navy, Marine Corps or other Department of Defense agency
Supervision of substantial network operations which encompass user systems, integration, and training, in diverse operating environments with people of various job categories and skills
Providing excellent written and verbal communication skills, including experience in presenting material to senior Government officials
Manpower utilization, procurement, training, problem resolution, and employee relations (including sub-Contractors)
Former Navy officer with Navy or USMC IT management experience,
PMP or PMI certified,

143

IT Service Introduction & Transition Manager Resume Examples & Samples

Previous experience of working within a Service Design and / or Introduction & Transition Management team on high value, business critical projects at an Enterprise level
Design of service models that underpin the delivery of IT services in an multi vendor outsourced environment
Hands on management of the transition of high availability infrastructure and application service projects
Understanding of the key commercial / operational drivers and associated interdependencies that typically underpin outsourced managed I.T. services
Good understanding of Project and Service Delivery processes
Good understanding of the management and mitigation of risks when delivering and supporting outsourced I.T. services
Expert knowledge of ITIL Service Design and Transition frameworks
Working with multiple 3rd party vendors to ensure requirements and service designs are captured and documented accordingly
Ability to exhibit the gravitas to manage multiple internal and external stakeholder
Demonstrable understanding and experience of developing cost models associated with outsourced services
Thorough understanding of service methodologies and approaches, ideally with some service delivery management or technical experience
Experience working within in a financially regulated organisation

144

Transition Manager, Montréal Resume Examples & Samples

Develop the project management Gantt Chart, including tasks to be performed by various disciplines
Facilitate discussions between the parties and organize required meetings
Track actions with the various parties
Ensure implementation of the solution, in compliance with the contract, by involving the various disciplines (operations, finance, legal, call centre, CMMS, human resources, procurement, IT, etc.)
Ensure client satisfaction and develop good client relations
Ensure that services are delivered on time, within budget and consistent with the scope of work under the contract
Take time to read and understand the contracts, to support the teams involved

145

Service Engagement & Transition Manager Resume Examples & Samples

Core Networks that provides network solution to the bank
Work with key network stakeholders (solution engineers, product engineers, product managers, service managers and operations managers) to successfully transition projects from build to run team in the agreed to timeframes
Work with external parties to successfully transition projects from build to run team in the agreed to timeframes
7+ years of experience in leading large projects related to data networking
7+ year of delivering large infrastructure related projects
Experience managing relationships with senior business partners
Strong communications skills. The ability to effectively communicate and sell complex network solutions
Four-year college degree, or equivalent experience
7+ years experience in managing large-scale, enterprise network solutions in large, financial institutions
Experience in developing requirements and driving development cycles
Experience with managing budgets associated with large projects
Technical knowledge of the following is a plus

146

Transition Manager Resume Examples & Samples

Manage the in-bound and/out-bound transition activities on all strategic programs
Initiate and mobilize the transition project teams across service delivery, operations and enabling functions (e.g. HR)
Conduct detailed transition planning in accordance with defined service go-live commitments
Track and resolve issues, initiating corrective actions as appropriate to manage delays (if any)
Establish and manage relationships with customer business and project stakeholders
Manage expectations across key internal and external stakeholders of the project
Manage and motivate the transition team for desired levels of performance and deliverable quality
Identify, evaluate and manage risks through the transition lifecycle to avoid impact to timelines and costs
Report transition progress at defined intervals to Management teams ( Client and Internal ) for effective governance and timely issue resolution
Review and manage changes through the transition lifecycle ( Both at process level and SOW)
Degree in business, finance or economics

147

Service Transition Manager Resume Examples & Samples

Core Data centres that is a home to Barclays hardware – Server & Storage
EPS(Enterprise Production Services) which includes monitoring, scheduling, service management tools and Barclays command centre for managing incidents, changes and problems.
Work with system development and automation team as applicable to deliver projects

148

Client Transition Manager Resume Examples & Samples

Utilize project management methodology, lead, manage and serve as the main point of contact for client interaction throughout the transition process. Implement a customized transition project plan, executing to successful completion. Take the lead in implementation meetings to proactively address transition strategies and promote better understanding and accurate expectations. Communicate effectively with clients, as well as internal and external business partners, providing timely status reports through conference calls or timeline/project plan updates and maintaining overall responsibility for the transition. Follow internal procedures to properly document work
Develop relationships and partner with all areas of RIS to orchestrate a successful transition. Use innovative and creative problem-solving techniques and networking skills to resolve complex issues in an aggressive timeframe. Demonstrate integrity and professionalism in all interactions, both internally and externally. Appropriately handle transitions crossing multiple product lines and transition areas, such as Defined Contribution, Defined Benefit, ESOP, Nonqualified, Annuities, etc
Contribute to organizational learning by leading, mentoring, and coaching less experienced team members for effective transition management. Effectively manage special projects, which may include overseeing the development and marketing of new or improved administrative services, new business systems, new workflows, quality control programs, etc. Develop and share best practices and take action to facilitate workflow improvements. Participate in creating an environment that values others' contributions and respects team members
Utilize extensive knowledge and expertise in all aspects of the transition process, providing in-depth retirement consulting services to our more complex, medium to large sized clients. May be asked to assist in providing RFP responses or participate in finalist presentations to acquire profitable, larger retirement plans. Possess a thorough understanding of our competition and the retirement industry
Perform other job-related duties and special projects as required
4+ year’s retirement experience
Defined Benefit plan experience and knowledge is required
Must possess leadership, decision-making, and negotiation skills, along with the ability to maintain confidentiality
Requires strong analytical, innovative, and creative thinking, along with advanced problem solving skills
Excellent relationship building and communication skills, including verbal, written, phone, and presentation skills
Must have initiative and organizational skills to work efficiently and independently to meet aggressive deadlines on multiple projects
Must be detail-oriented with focus on accuracy
FINRA registration may be required
Some overnight travel may be required

149

Transition Manager Resume Examples & Samples

Certification in Project Management from a recognized credentialing agency (e.g., Project Management Professional from the Project Management Institute (PMI))
A Bachelor’s degree in Information Technology, Computer Science, Information Systems, Project Management, or related field
Experience in organizing, directing, and managing multiple, complex, and interrelated project tasks
Experience in identifying and mitigating transition risks
Experience in effectively communicating at senior levels within a customer organization
Experience in effectively communicating with leadership of other contractors
Experience meeting with customer and contractor personnel to formulate and review task plans and deliverable items, and effectively execute in accordance with approved plans

150

Service Transition Manager Resume Examples & Samples

Understanding of ITIL (IT Infrastructure Library) Service Transition processes and functions and project management methodology
An ITIL or Project Management professional qualification is desirable
Good Excel, Word, PowerPoint skills. Exposure to MS Project, Sharepoint
Good general analytical skills

151

Transition Manager Resume Examples & Samples

Presenting and managing the on-boarding timeline with our external partners (client, advisors, prior record-keepers, and actuaries) and internal partners (New Business, Marketing, Contracts, Pricing, PSC, PRU, Tax, etc.) to achieve a flawless transition on PRT Cash, Mid-Market, Jumbo, and Longevity sales
Logging, tracking, and following open issues to resolution including confirming task owner and establishing target dates
Partnering with Data Specialists on data needs and provision clarification for Technical specialists. Communicating the needs to the client / broker for a successful on-boarding data load effort and creation of claims summary
Obtaining CAR forms, W-9 forms, completing Schedule As, and other miscellaneous requirements from clients during the transition
Support the true- up of contract premiums as necessary
Transmit Contract and follow for client approval and Prudential counter signature
Communicate with internal business partners as necessary to support on-going servicing and in advance of annuitant mailings
Reporting on transition status to management team
Process Improvements related to communications and other new business processes
Organizes communication functions (Marketing / Data / Tech Specialist) to ensure there are sufficient supplies and to identify any requirements for customization. Coordinate customization needs with appropriate parties and work with print vendors to ensure readiness
Ensures a smooth handoff to ongoing teams upon completed transition
BS degree or equivalent work experience
5+ Years of Experience with Retirement Products and/or relevant Project Management experience
Strong ability to lead and influence others
Strong communication skills / comfortable interacting with clients at various levels
Ability to multi-task and prioritize competing projects and deliverables
Ability to work in a fast-paced, ever-changing, and challenging environment

152

Mobility Transition Manager Resume Examples & Samples

Developing business cases to justify capital expenditure towards the delivery or transition of fleet services
Accountable for the end to end delivery from lead to contract to hand off to BAU of mobile fleets and services into Optus Business – Voice and Data
Support the overall customer experience strategy by delivering accurate and seamless customer activations
Partner with Sales and Marketing to understand targets / forecasts / gaps and ensure provision teams
Work closely with OB Product Marketing to develop processes and ensure business readiness for the provisioning of new mobile products and release of new devices (e.g. iPhone, iPad, Blackberry)
Work closely with OB Marketing, Device Supply Chain and Logistics to ensure the supply of mobile hardware, SIMs and MSNs is aligned to OB forecasting and Sales targets

153

Markets Investor Services Transition Manager Resume Examples & Samples

Actively manage and drive the client onboarding process to ensure seamless, accurate and efficient delivery
Work with the client, Sales and Operational Onboarding to harmonize requirements and expectation
Ensure that client requirements are properly identified, catalogued and resolved through the entire life-cycle process of Legal, Credit, Operations and Connectivity
Discuss and understand all aspects of client’s operational, trading and documentation needs and ensure these requirements are addressed during onboarding
Understand the implications Citi’s offering and infrastructure have on our ability to meet client requirements
Act as a liaison between the client and various Citi partners such as Legal, Credit, Risk, AML, and Sales to ensure a positive onboarding experience. Build a relationship with internal teams in order to understand their processes and proactively address issues and anticipate client requests
Provide transparency to client and internal teams as the client progresses through the onboarding process
Contribute to improve the client experience, providing recommendations based on best practices
Become proficient in Citi’s Prime, Futures/Cleared and Delta One products, infrastructure, operational processes and regulations and how they affect the client’s interaction with Citi
Excellent communication skills (both written and verbal) appropriate for interacting with COO, General Counsel and CFO level client counterparts

154

Transition Manager Sd-ata-eam-tm Resume Examples & Samples

Responsible for planning and overseeing the transfer of key information necessary for the support, operation and acceptance of solutions deployed into production. This includes operational readiness, support documentation and acceptance checklists
Be responsible for installation activities, providing effective team leadership, including information flow to and from operations during project work
Track record of customer focus, based on openness, trust, and delivering on promises
Direct supervision provided by an experienced transition manager or sub-lead; frequency on a weekly or as needed basis
5 to 10 years of experience in project management or management in an IT operations group
3 to 5 years of experience in transition and/or project management or related technical field (application development, deployment/implementation and infrastructure)

155

Senior Transition Manager Resume Examples & Samples

IT degree or similar education in combination with relevant industry experience
10+ years’ experience in corresponding position with 6+ years’ experience in outsourcing transition management
Certified in ITIL, PMP or Prince II
Familiar with best practice processes and methodologies related to transition management
Exceptional client service orientation and ability to balance delivery with agreed and contracted expectations
First-rate negotiation skills
Risk management in the execution of all testing, training and change management activities
Strong leadership track record and excellent people management skills
Proven ability to communicate effectively and take ownership of problems
High level of attention to detail and expert planning ability

156

Tactical Transition Manager Resume Examples & Samples

Support the Transition Managers to provide assistance for escalated or complex questions, issues or situations, and assist advisors, staff, and leaders with navigation through departments, systems, processes, procedures, policies, tools and capabilities
Provide oversight of policies and procedures, ensuring all procedures are appropriately documented and reviewed to meet compliance and regulatory requirements. Work with internal and external business partners to effectively identify and minimize risk
Ensure efficient transition of the EAR's book of business to Ameriprise by researching the book, planning for appropriate situations, and providing expert consulting on the transition to field leaders, operations staff, and the EAR
Develop, sustain, and maximize strong working relationships with corporate partners, and internal EAR Onboarding colleagues
Build and maintain relationships with field and corporate partners to ensure effective partnerships are in place. Leverage these partnerships to address escalated issues and complex situations
Complete stationery orders, facilitate team name approvals, and shepherd special marketing (logo, email, website) requests through the process
Create and maintain Box folder structures
Track all aspects of EAR transitions through a consistent project plan and hold all parties accountable to fulfilling their role/tasks
Ability to effectively partner and influence both internal and external partners across multiple levels of leadership
Ability to manage multiple priorities, drive process improvements, lead and participate in projects and implement solutions
Comfortable working in a flexible, fast-paced environment
Demonstrated people leadership experience
Series 7

157

Transition Manager East Coast Resume Examples & Samples

Experience at a management level in the management of a modern Rolling Stock Maintenance Depot
Knowledge Engineering facilities and infrastructure management
A sound knowledge of TUPE regulations and proven ability to negotiate successfully with Trade Unions
Familiar with Engineering systems such as Fleet Management, Maintenance Management and rolling stock diagnostics systems
A sound understanding of Logistics Support and Supply Chain requirements
Network Rail Sentinel PTS
Relevant Degree, HND or equivalent experience
Self-starter, comfortable working in a fluid and evolving environment
Confident and Determined
Calm and diplomatic under pressure
A strong negotiator and influencer
Sound knowledge of, and compliance with rules and regulations relevant to the role
Able to represent Hitachi in a professional manner at all times
Intermediate IT skills – typically Word, Excel, Equinox
Able to travel regularly within the UK with occasional international travel including to Japan as needed
Management Experience in an ISO9001 Quality Management Environment
An understanding of TPS or similar Lean methodology
An understanding of Integrated Logistics Support or similar through-life management principles

158

Transition Manager / MTM Resume Examples & Samples

PM who can Deliver a Network Services solution to the client using the latest methods and assets - including reference architectures, business measurements and terms & conditions according to the project contract
The individual has knowledge of the Network Services offering portfolio and experience in delivering one or more of the services
The individual has overall performance responsibility for managing scope, cost, schedule and contractual deliverables, which includes applying their knowledge of Network Services in the planning, tracking, change control and risk management of the project
They are responsible for managing all project resources, including subcontractors, partners and vendors and for establishing an effective communication plan with the project team and the client. The individual provides day-to-day direction to the project team and regular project status to the client

159

Transition Manager Resume Examples & Samples

Deliver Transition & Transformation projects in line with Atos agreed Methodology
Act as central liaison for all Transition activities
Manage day to day Transition Project Communication with all stakeholders
Produce relevant reports accurately, at agreed frequency & in a timely manner to provide status update on Transition to all stakeholders
Adhere to agreed escalation process to escalate resource issues, delays in project, missed deadlines & any other planning/execution issues
Monitor the project/program ensuring all risks are captured & mitigations actions put in place and issues are resolved in timely manner
Ability to manage multiple small Transitions/Phases/waves simultaneously
Develop & maintain communication at all levels across the project organization to facilitate smooth & effective change management leading to effective delivery of project
Contribute in Process improvement & further strengthening of successful Transitions
Actively participates in RFP’s/RFI’s for the T&T part of new bids
Formal education level: Bachelor's Degree
Minimum 3-5 years of project management experience
Minimum 2-3 years of Transition/Transformation experience
Demonstrated superior customer relationship and communication skills
Successful experience in utilizing project management methodologies, best practices and processes
Be responsible for ensuring successful execution of the defined project scope
Ability to lead project teams
Track record of success in a highly matrix environment
Demonstrated experience in implementing new technologies
Experience working with Microsoft Suite, specifically Microsoft Project
PMI PMP/CAPM/Prince2 certification preferred
Need to be flexible with respect to working times, based on GBU timings for whom the Transition is being managed
May require travel either national or international and may be at short notice

160

Transition Manager Chile Resume Examples & Samples

Plan and control the fulfillment of the established objectives for the implementation
Guarantee the proper implementation of the services for the fulfillment of the services provided, according to what is specified in the contract and in line with the specifications and levels established in the offer
Keep the internal and external managers informed about the status and progress of the project
Ensure that the new Services have a fully developed end-to-end support structure, including Processes, SLAs, KPIs, WLAs and business support systems, in accordance with the needs and priorities of the project
Provide fully documented services, which are updated and maintained over the life of the service and are aligned with the best ITILv3 practice
Ensure that the inventory of technical and personnel resources, training, support tools and documentation are appropriate throughout the life cycle of the project, ensuring that they are formally approved by all stakeholders
Represent the Operations team at all project meetings to define and implement the service acceptance criteria for the processes
Work with Project Managers, Business Managers, Service Managers, Managed Service Partners, Operations Teams and third parties; To ensure that projects are delivered in accordance with the criteria of the contract
Identify and manage operational risks to ensure a successful transition
Experience with transition projects
Experience as account delivery manager
BSS/OSS experience
Experience with Telecom operators
Advanced communication skills in English and Spanish

161

CCR Transition Manager Resume Examples & Samples

Project Management/Customer Engagement
Prior Project Management Experience
Project planning and execution, including business and financial aspects of a project across a range of project sizes and types
Technical knowledge and ability to liaison with technical teams
Outstanding stakeholder management
Scrum Master qualifications
Credit Risk, Financial Services, Insurance Industry experience
Exposure to a wide range of responsibilities and products
Ad hoc projects depending on skills and interests
Extensive training and developing opportunities
Broad career progression opportunities available within a global company

162

Senior Transition Manager Resume Examples & Samples

To manage transition planning and changes in a controlled manner from design to operations
To mobilize and build required capability including appropriate resources on contract award, maintaining this approach throughout project execution, providing leadership to project and program based staff, with management of suppliers, subcontractors and partners where required
To build and maintain relationships with key stakeholders (external and internal) and manage customer’s expectations through appropriate communications, reporting, assurance and governance
To shape and plan the transition project including the overall schedule and governance with selection and/or application of appropriate methodologies, processes and tools; refining and enhancing the project, program or portfolio schedule, resources, estimates and costs to complete and the execution against an agreed schedule and cost baseline
To gather, agree and manage acceptance criteria for support and operations
To create, manage and execute a Knowledge Transfer plan and execution of the plan to ensure the new Service/product is supported with the right level of knowledge and documentation
To coordinate any subcontractors who may deliver components of the service transition project
To understand and support any changes to 3rd party contracts
To identify, coordinate and track all service readiness activities
To lead, coach and mentor other team members
To have ownership of the transition solution working extensively with operations and cross functional teams
Deliver training and provide mentoring on process across business units
Understand proposed solution and provide feedback during the milestone 6 proposal review
Consolidate transition playbooks and risk mitigation strategies
Ensure all program startup activities and services are tracked in the action tracker and are completed according to schedule
Drive adherence to SLAs pre-determined in the transition playbooks and hold functional groups accountable to compliance
Coordinate initial review of business systems, administration, resources, procedures, and methods to improve operational and cost effectiveness, utility, and efficiency before transitioning to the Program Manager
Identify potential program challenges or service level gaps from customer expectations vs. proposal and develop solutions and plan for contract modifications
10+ years of program management and transition experience, on large scale projects, in excess of $25M in size
Proficient understanding of Business Development and Program Management processes
Flexible about work content and location and able to work independently with clients and colleagues
Proficient in the use of project management tools and industry methodologies (must have a mastery of Microsoft Project, with a high level of proficiency at integrating master schedules)
Experience with 3rd party management
Project Management experience (Appropriate Project Management Certification PMP, PgMP, PfMP or other PMI Certification preferred)
Understanding of service design principles and artifacts
Proven ability to shape and change processes
Ability to grasp technical information quickly
Experience implementing changes in culture, then resulting in early engagement with the service design and transition phase
Ability to engage with business leaders, project managers and other relevant stakeholders to establish service scope
Highly skilled in verbal and written communications to enable conveyance of the transition approach

163

Service Transition Manager Resume Examples & Samples

An excellent understanding of the TTG operations
Solid understanding of voice and data product sets, processes and data sources
Good industry knowledge in your specific field to enable swift resolution of customer problems often in challenging situations
Extensive knowledge of Service Transition Management, especially within Telecoms, Release & Deployment, Change Management and Testing
Proven track record of achieving outstanding results within service and continuous improvement
Investigation, evaluation, understanding & recommendation of complex operational problems in immature products
Experience with handling complex and challenging situations
Take ownership of a customer’s problem and seek to drive resolution without blame but ensuring improvement learnings are captured along the way

164

Junior Transition Manager Resume Examples & Samples

Transition management
Self-starter, able to move quickly with little direction
Flexible, comfortable with ambiguity

165

Transition Manager Resume Examples & Samples

Face to face assessment preferably within one (1) business day of arrival, and no later than (2) business days. Demonstrates understanding of patient’s current and prior functional status and psychosocial situation through documented assessment. Updates assessment information as new information is obtained
Reassess discharge planning needs daily and documents assessment in clinical documentation system. Incorporates cultural, age-appropriate, family and environmental data into assessment and teaching
Provides patients and/or families with choice for referred services
Communicates psychosocial information and needs to members of the health care team as appropriate for the continuum of care. Collaborates with physicians, nursing and the Care Management team regarding discharge planning. Serves as a resource person to the nursing staff, referred patients and their family members, and physicians
Communicates and confirms final discharge plan to patient/family and healthcare team
Directs Care Management Liaison on appropriate delivery of Important Message from Medicare
Refers coordination of faxing dialysis records, transportation, acute rehabilitation and skilled nursing referrals to the Care Management Liaison for completion
Refers problematic cases to Team Lead
Utilizes all downtime forms accurately during planned and unplanned documentation system downtime
Complies with all Joint Commission, state, Medicare and all other appropriate agency guidelines
Maintains/completes competencies and mandatory education as directed by department manager and organizational education department, within required timeframes
Performs on-call duties responsibly and other duties as assigned

166

Transition Manager Resume Examples & Samples

Reporting and analysis services
Productivity insight: NRM, BPM, Supply Marketing and Overheads
Enabling technology
Analytics and data governance
Produce & manage detailed project plan, resource plans, proactively manage risks & issues
Ensure projects are run in accordance with the Diageo Delivery Methodology
Support the DBSI Data & Analytics Team pre and post go live to ensure that they are well primed for success
Develop the transition business case and track actuals
Support HR and Change Lead in all Change activities as and when required
Active stakeholder engagement to promote buy in and ownership

167

Transition Manager / MTJ Resume Examples & Samples

PM who can Deliver Service Integration and Process management solution to the client using the latest methods and assets - including reference architectures, ITIL best practices, SIAM methodology according to the project contract
The individual has knowledge of vendor management, process and procedure management and experience in delivering one or more of the services
The individual has overall performance responsibility for managing scope, cost, schedule and contractual deliverables, which includes applying their knowledge of Process management and Service integration in the planning, tracking, change control and risk management of the project
They are responsible for managing all project resources, including subcontractors, partners and vendors and for establishing an effective communication plan with the project team and the client
The individual provides day-to-day direction to the project team and regular project status to the client
In addition, the individual is responsible for performing engagement processes including harvesting of intellectual capital, obtaining references and forwarding recommendations to the opportunity owner

168

Transition Manager Resume Examples & Samples

 Own all aspects of the transition process, including documentation, communication, and new association questionnaires
 Serve as the primary point of contact before, during and up to 90 days following new association transition; work directly with the permanent Association Manager for smooth and efficient transition
 Communicate expectations to associations regarding processes, procedures (i.e. bank card)
 Along with the Director of Business Development and administrative support, upload information into the FSConnect system
 Schedule and set agenda for the initial meeting between the association and the Director of Business Development
 Establish, track, and communicate timeline and expectations for transition and milestones to internal and external customers
 Prepare documents, set meeting agenda, and facilitate weekly status meeting; send follow-up documentation and delegate tasks, as necessary
 Manage the status-at-a-glance spreadsheet, with approval from the Director of Business Development and other internal support associates
 Update the on-call sheet and budget template for new associations, with input and approval from the Director of Business Development
 Coordinate and facilitate insurance renewals for accounts with insurance expiration dates within 90 days of transition date/contract start-date
 Review and make recommendations for governing documents and rules and regulations, based on current governing documents and rules and regulations review checklists
 Partner with the Director of Business Development and/or administrative support associate to reformat or update association forms or requests Input / Support
 Provide support to the Director of Business Development and Administrative Assistant on template correspondence to the board and/or association of new or proposed clients
 Take overflow of incoming calls and inquiries from new homeowners/associations
 Assist the Administrative Assistant with the collection, organization, digitation and filing of all paper and electronic association documents
 Assist the Administrative Assistant of the notification to vendors, collection of W-9's and PUD Questions for Resale Disclosure documents
 Assist the Regional Director with review of cost-saving opportunities (bulk programs)
 Provide support and assistance with transitions to RD/Association Manager; set a transition date, schedule a 90-day review and help facilitate a 120-day check-in
 Work with Developers (e.g. Pulte, Hans Hagen) to build rapport and establish/maintain relationships
Provide oversight to maintenance projects, scheduled preventative maintenance, contracts, capital replacement projects and vendor contracts and communication, up to 90 days following the transition
 Write and send individual owner correspondence regarding association violations, up to 90 days following the transition
 Review and approve monthly financial statements within 48 hours of receipt
 Monitor and communicate with members of the Collections Department; communicate information correctly to Boards of Directors
 Manage On-site staff, if applicable, including but not limited to: recruiting, interviewing, hiring, onboarding coaching, performance management, incident reporting, and

169

Project / Transition Manager Resume Examples & Samples

Transitions (40%) and/or other Projects (40%)
Plan and manage the projects according to the GBS methodology
Align stakeholders in the receiving and sending organizations, Functions and Business
Enable the decision-making process in the transition and host stage gate review meetings
Lead the transition team
Keep proper documentation (logs) and report on project progress to Management
Manage escalations and provide solutions
Manages controls status, risk, issues, and budgets appropriately
Manages changes to the scope of the transition
Support Methodology development (20%)
Improve methods, tools, and training for general project management
Create and maintain collaboration environments for projects, using SharePoint or similar software
Maintain and improve master transition plans and templates in MS Project
Documents policies, procedures, and accelerators to be used as best practice for transition management
Conduct post-transition/project reviews and works with stakeholders to identify weaknesses in the methods or plans and works with leadership to propose and create improvements

170

Transition Manager P Resume Examples & Samples

Responsible for maintaining all required property documentation including but not limited to company and regulatory compliance
Monitor key metrics and implement strategies and controls to maintain or improve performance
Meet team objectives including cost savings, work order efficiency, route efficiency, carbon footprint reduction and customer satisfaction metrics
Responsible for ensuring all reporting is completed accurately in a timely manner including internal scorecards
Ensure all planned and essential services maintenance is performed, documented, and audited
Manage the timely completion and review of key admin deliverables such as monthly reports, annual reports, internal and external audits
Deliver services as per the booked or agreed budgets
Management of minor works process and budget
Ensure safety of staff and public using the facility
Responsible for the ongoing maintenance tech operations on behalf of a dedicated account and ensuring a safe, efficient, and cost effective delivery of services is provided to the customer within account

171

Service Transition Manager Resume Examples & Samples

Work closely with the transformation service transition team, ensuring that there is clarity around operational acceptance requirements
Governance, maintenance and development of all ITIL processes within the PCSE IT organisation throughout transition and ongoing
Ensure that all IT solutions being handed over into operations have the necessary artefacts produced to enable them to be supported and developed post transformation go live
Overall responsibility for transition of all services from transformation into operational IT, including an early life support approach
Working with the PCSE operational teams to understand and define their IT support requirements
Active member of the PCSE IT management team, contributing to team meetings, particularly around service performance, strategy, capacity and capability
Ensuring that staff development is a priority within all transitional activities
Reporting up to senior management and potentially the end NHS customer
Attending and contributing to the overall PCSE transition programme
Early life support in the context of transition into PCSE IT
Input into service innovation within all areas of PCSE
Experience working within multi-provider IT organisations
Experience working with complex programmes of change involving multiple providers
Very familiar with business process improvement techniques
Experience working with NHS systems and organisations desirable

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