Response Manager Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the response manager job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

G Kutch

Greyson

Kutch

9634 Keely Orchard

Chicago

+1 (555) 276 7739

9634 Keely Orchard

Chicago

Phone

p +1 (555) 276 7739

Experience Experience

Los Angeles, CA

Response Manager

Los Angeles, CA

Kub Inc

Los Angeles, CA

Response Manager

Ensures disaster workers are recruited, trained and scheduled, to support daily disaster casework
Team worker
Establishes and implements Response program/service goals, objectives, policies, and procedures. Implements and coordinates the day-to-day functions that support the Response program
Develops and implements local disaster training calendar that includes basic, intermediate and advanced courses
Evaluates and reports effectiveness of Response program and prepares recommendations for continuous improvement
Develops and conducts trainings/presentations to promote Red Cross services and programs to community
Develops and cultivates professional relationships with key internal & external partners/organizations

Boston, MA

Incident Response Manager

Boston, MA

Yost, Witting and Heaney

Boston, MA

Incident Response Manager

Attracts, retains, and leads a team of employees by educating, developing and managing them to deliver strong results
Provides Training and Mentoring of junior and mid-career team members
Provide mentorship, guidance and support career development for a leadership team while removing roadblocks and encouraging innovative solutions
Respond to critical alarms involving the data center and provide assistance in resolving alarms. Update upper management on the status of critical alarms
The development, deployment, and monitoring for effectiveness of pro-active hunting operations within the enterprise
Foster a collaborative environment for leaders and individual contributors tasked with working an intensive caseload
Respond to process and policy questions from law enforcement, government agencies and internal parties, both in writing and over the phone

present

Dallas, TX

Response Manager With German

Dallas, TX

Nitzsche, Fisher and Jenkins

present

Dallas, TX

Response Manager With German

present

Work with Account Delivery Management and client manager(s) to scope and qualify new service requests
Manages request documentation
Great opportunity for professional development in the IT field
Work-life balance program including free legal, financial and psychological consultations
Manages and documents details of interaction with DXC Technology external client
Provides input and reports regularly for the requests that they have been assigned to in terms of response times, status of open requests, key issues, etc
Continuous learning and technical training opportunities

Education Education

Bachelor’s Degree in Marketing

Northeastern University

Bachelor’s Degree in Marketing

Skills Skills

Willing and able to work with sensitive issues that include child exploitation, graphic violence, and sensitive content which may be considered offensive
Ability to handle multiple projects simultaneously within established time constraints
Identifying external threats through tool alerts and logs made available to teams
High level of personal integrity and the ability to handle confidential matters with proper judgment
Monitoring security estate for actionable alerts across the PwC network
Proven leadership skills, team-orientation, and a proactive and optimistic management style
Support escalations related to sensitive subject matter and report case conclusions to peers and senior management for a global organization
Coordinate with internal partners and external law enforcement agencies to provide assistance to people in crisis and provide communication to direct reports and cross-functional partners during high profile incidents
Provide mentorship, guidance and support career development for a leadership team while removing roadblocks and encouraging innovative solutions
Foster a collaborative environment for leaders and individual contributors tasked with working an intensive caseload

Create a Resume in Minutes

15 Response Manager resume templates

Read our complete resume writing guides

Incident Response Manager Resume Examples & Samples

Manage analysts in highly technical examinations, analysis and reporting of computer based evidence related to security incidents (intrusion artifacts/IOCs) or investigations
Produce high quality written work product presenting complex technical matters clearly and concisely
Document incidents from initial detection through final resolution
Hire, manage, train and grow security analysts and responders
Own the workflow and processes necessary to take security events from detection through lessons learned
Maintain and expand related information security metrics
Implement appropriate changes to the program based on results of investigations and lessons learned
Lead the team through routine simulation table-top exercises
5+ years of experience in managing a computer incident response team (CIRT) or security operations center (SOC)
At least 4 of the following industry certifications: SANS/GIAC - GCIH, GCIA, GREM, GCFE, GCFA; Other – CISSP, CISM, EnCE, CFCE, CCE
Expert knowledge of incident response processes (detection, triage, incident analysis, remediation and reporting)
Confident skills in digital investigations including: incident handling and response, network and computer forensics, malware and memory analysis
Solid understanding of hacker techniques (TTPs) and exploits, including current security threat landscape
Understanding of programming and scripting such as Python, Perl, Bash and PowerShell
Extensive operating system knowledge involving Windows, Mac and Linux
Excellent verbal, written and communication and interpersonal skills
Ability to lead by example, sustain a high level of professionalism and ensure same level of professionalism is maintained by staff under direct supervision
Bachelor’s degree in a relate field or equivalent experience

Service Response Manager Resume Examples & Samples

Assists in reporting/communicating with client and campus community
Receive, review and may approve work requests to be entered into computer work management system
Work with service line managers and assistant managers to prepare and communicate estimates of time and materials required to accomplish jobs. Ensure that continuous and closed loop communications take place with all requestors
Provide first level assessment of work requests and routes appropriately
Communicate backlog reports regularly to Facility Manager
Operate and manage a complete computerized database of all work requirements and inputs data, produces reports and schedules
Coordinate with all supervisors and keeps Facilities Manager informed of work plans and status of ongoing work
Provide feedback to management team coming from the campus community
Develop solid financial acumen/cost analysisand office supervisory experience
Work with multiple departments in setting up, tracking, and reporting Key Performance Indicators
Promote a good working relationship with Residential Life staff and campus community
Assist with special event planning and setup
Provide graphs and charts from CMMS for Monthly Joint Report (MJR), Quarterly Joint Report (QJR), and Annual Reports
Attend company related training programs, as identified, such as FM Academy I and CMMS Training
Conduct one-on-one CMMS refresher training on job specific roles annually with staff

Service Response Manager Resume Examples & Samples

Assists in reporting/communicating with client and Aramark management
Provide feedback to management team coming from the school district
Develop solid financial acumen/cost analysis and office supervisory experience
Promote a good working relationship with school district staff. May assist with special event planning and setup
Bachelors Degree in appropriate field is highly preferred
1-2 years of technical experience in the appropriate facility services environment preferred
Experience directing skilled, semi-skilled and non-skilled personnel in a union and/or non-union environment is highly preferred
Strong computer skills with strengths in financial analysis, report preparation and interpretation skills are required

Crisis Response Manager Resume Examples & Samples

Management and development of the global crisis response program framework
Management of the North American crisis response team
Management and maintenance of the enterprise crisis response tools and capabilities; including software tools and participation in government related crisis programs
Coordination with internal business partners to monitor local and global events and assessment of potential impact on the firm
Manage compliance and coordination of the global crisis structure and regional crisis response teams
Management and maintenance of crisis response documentation
Management and maintenance of enterprise response play-books
Development and support of the U.S. Domestic crisis response team meetings and exercises
Management of U.S. Domestic crisis response team membership and training of new members
Crisis activation and event management in response to crisis events
Facilitation of post incident review meetings
Development and facilitation of inter-team crisis response training and exercises
Tracking and publication of crisis metrics
Management and dissemination of quarterly response team documentation
Bachelor's degree, 3-5 years experience
Knowledge of business continuity recovery program design and implementation
Knowledge of crisis management processes and procedures
Ability to operate under stress in a fast paced environment
Ability to effectively communicate financial, strategic, qualitative considerations to all levels of the organization
Ability to develop and interpret information in the context of the organization's interest
Ability to be flexible, take initiative, and problem-solve
Proficiency with standard office computer and web applications (Outlook, Internet Explorer, Word, Excel, PowerPoint)
Equally comfortable working independently or collaboratively on a project, often under compressed timelines
Strong organizational and multitasking skills
Highly responsive and proactive, able to own tasks from start to finish
Maintain high level of attention to detail
Ability to effectively communicate to all levels of the organization
Working knowledge of industry mass notification tools
High level of comfort working remotely via cellular device or laptop
Ability to initiate a crisis response and be responsive 24x7
Gravitas to lead the enterprise crisis response team during crisis events; ability to effectively manage and coordinate multifaceted enterprise response
3-5 years of crisis management experience
Certified Business Continuity Planner (CBCP); equivalent or higher industry certification
Executive communication experience
Previous knowledge or strong desire to learn about crisis management issues and international security risks around the world
Experience working for a global organization
Interest in professional development

Incident Response Manager Resume Examples & Samples

Act as the leader to own and manage longer term incident remediation efforts with global and member firm teams
Monitoring of event flows from Incident response and forensics teams to identify common risks, vulnerabilities and attack vectors to develop and implement efforts to close any gaps
Has a solid understanding of forensic and incident response casework. Provide assistance with maintaining case information, chain of custody reporting, and full documentation of issues from identification through remediation
Contribute to the creation, update and distribution of incident response best practices to include response capabilities and recommendations to senior leadership when dealing with incidents that impact multiple firms or technologies

Incident Response Manager Resume Examples & Samples

Day to day activities generally involves setting goals, establishing critical success factors (CSF), key performance indicators (KPI), determining actions to achieve the goals, and mobilizing resources to execute the actions. The Incident Response Manager’s team will perform the following functions
Contain cyber security incidents
Coordinate with system and process owners for containment
Implement countermeasures
Hunt proactively for incidents
Maintain forensic analysis capability
Maintain malware analysis capability
Proven leadership skills, team-orientation, and a proactive and optimistic management style
Ability to handle multiple projects simultaneously within established time constraints
Experience in an Information Security related role with experience in a lead/management capacity relating to information security
Working knowledge of and strong familiarity with several key security technologies: SIEM solutions, DLP, Malware protection, Cryptography, Forensic software, IDS/IPS, File Integrity solutions, Endpoint Security, Identity Management, Firewalls, and Active Directory

Cybersecurity Incident Response Manager Resume Examples & Samples

Build and run a world class cybersecurity incident response program that is prepared and effective at responding to any type of security incident
Deliver innovative solutions to continually automate and improve our capabilities at scale, across numerous products and platforms
Empower and leverage the open Quintiles IT engineering culture
Have passion for cybersecurity and be able to positively spread this enthusiasm to partner teams
Build a data driven operational program that continually improves efficiency and ensures all response and investigative capabilities will operate optimally whenever there is an incident
Bachelor’s Degree in Computer Science or related field; with 7 years of information security experience including system administration, security analysis or SOC analyst with team lead or supervisory experience or equivalent combination of education, training and experience

Response Manager Resume Examples & Samples

Establishes and implements Response program/service goals, objectives, policies, and procedures. Implements and coordinates the day-to-day functions that support the Response program
Implements local Red Cross Disaster Response Services in accordance with National and Chapter policies and procedures
Ensures disaster workers are recruited, trained and scheduled, to support daily disaster casework
Develops and implements local disaster training calendar that includes basic, intermediate and advanced courses
Contributes data and coordinates financial and budget activities to fund operations and maximize efficiency
Allocates and directs resources, including assigning work, to deliver program or service effectively and efficiently. Sets and adjusts short-term priorities
Assigns volunteer staff to represent Red Cross at community tasks forces and special projects
Ensures volunteers routinely inventory and maintains local disaster response supplies, equipment, facilities, and vehicles
Utilizes Disaster Service Human Resources (DSHR) system for coordination of volunteers
Evaluates and reports effectiveness of Response program and prepares recommendations for continuous improvement
Monitors program outcomes and results to reinforce organizational accountability
Identifies possible funding sources for Response program initiatives from entities like government agencies and philanthropic foundations/organizations
Develops and conducts trainings/presentations to promote Red Cross services and programs to community
Develops and cultivates professional relationships with key internal & external partners/organizations
May provide analysis, advice and consultation on Response program

Consumer Response Manager Resume Examples & Samples

40% - Develops written and verbal consumer responses for use in written consumer correspondence, on digital platforms and in telephone conversations by the ACCC team. Creates responses for all brands and all topics handled at the care center, including regular correspondence and special issues that might arise. Ensures that the “voice” of each brand is represented in brand specific communication, and that the “voice” of The Estee Lauder Companies is represented in corporate communication. Stays abreast of current communication practices to ensure that all communications are clear, understandable and relevant to the consumer audience, reviewing regularly and recommending changes when necessary
20% - Collaborates with other stakeholders e.g. Corporate GCC, Legal, Global Communications, Education, Product Development, Quality Assurance to develop content. Works to ensure that key company and brand messaging is incorporated into all communication. Clearly understands company positioning and issues so that responses accurately reflect company stance and minimize risk
20% - Creates and maintains response files for ACCC, clearly tracking communication topic and purpose to ensure consistency in communication and handling protocol. Ensures that duplicate responses are not created/being used by the team to minimize opportunity for inconsistency in messaging. Reviews current communication files regularly to be sure that the most up to date responses are available for use by representatives
10% - Develops guidance for using responses, ensuring that all communication from the ACCC to consumers is consistent and supports company positions. Works with Training Manager to understand what topics may require additional responses
10% - Ensures that key GCC departmental communications are incorporated into the response library and that ACCC team members are aware of any new communication messaging and responses

Incident Response Manager Resume Examples & Samples

Develops procedures for incident triage and management, metric and measure creation, management, dashboards, administration of monitoring tools, and communication process
Owns incidents across the organization, escalates and facilitates response as needed to ensure that service operations are restored as quickly as possible
Ensure strong, clear and effective communication across all stakeholders
Documents recurring problems, drives root cause analysis, and champions problem resolution
Collects incident response metrics and recommends process improvement measures to drive efficiencies and effectiveness in responding to issues
Completes ad-hoc and ongoing projects on an as-needed basis
5+ years of IT experience in a technical operational role, preferably with direct experience in incident management
Technical understanding of a variety of OS and technologies (ex: Windows, Unix, virtualization, cloud computing, database technologies, networks and back-end infrastructure)
General understanding of the Software Development Life Cycle Engineering, and hands-on scripting experience (one or more of PowerShell, python, bash, Perl)
Strong communication skills with ability to translate technical terms into business impact
Ability and interest in working in a 24/7 global support environment
ITIL v3 Certification
Incident Management experience in a large scale SaaS environment
Extensive experience managing IT-related incidents, changes and problems
Previous experience in a Client Support and/or Service Desk function

Direct Response Manager Resume Examples & Samples

The daily duties and responsibilities of the Direct Response Manager – Energy include managing multiple campaigns across the businesses
Developing and maintaining a working-level understanding of products/services seasonality, legal and brand requirements, customer profiles and offers
Understanding system processes and limitations to assure sales are getting into system accurately, working with Sales Ops and Data Entry
Communicating with COO, Sales, Account Services, and Product Leadership teams on effectiveness and key learnings from campaigns
High competency level on computer and software skills
Professional conduct within and outside office while conducting business
Earned an undergraduate degree in Marketing, Business or similar fields
Experience with direct mail is essential
Experience with integrated campaigns: DM, telesales, email and text
A minimum of 5-years’ experience in marketing of credit card, annuity or other heavy direct response industries
Project management, planning, and organizational skills

Incident Response Manager Resume Examples & Samples

Provide expert knowledge in collecting, analyzing, and escalating security events; responding to computer security incidents, and/or collecting, analyzing, and disseminating cyber threat intelligence
Knowledge of the critical tools used in security event analysis, incident response, computer forensics, malware analysis, and other areas of security operations
The development, deployment, and monitoring for effectiveness of pro-active hunting operations within the enterprise
Lead, recruit, develop, manage, and mentor a team
Provide feedback on security tools and risk capability requirements
Understanding of security problems as a mix of technology and process issues with the ability to pursue solutions at all layers within the organization
Work closely with other members of the Global Security team to accomplish team goals and objectives
Poise and ability to act calmly and competently in high-pressure, high-stress situations
Ability to interface with senior company leaders as well as senior management
Master's Degree in Computer Science or related field, or equivalent experience
7+ years’ experience in information security
7+ years’ experience leading cross-functional, interdisciplinary teams to achieve tactical and strategic goals
Thorough understanding of cyber security operations, forensic analysis and threat analytics
Advanced understanding of network protocols
Familiarity with Unix and Windows operating systems and administrative tools
Understanding of security controls for common platforms and devices, including Windows, UNIX, Linux, and network equipment, such as proxy, firewall and email
Possess strong team management skills as well as a solid knowledge of information security technologies
Excellent written and verbal communication skills, interpersonal and collaborative skills, and the ability to communicate security and risk-related concepts to technical and nontechnical audiences
Excellent analytical skills, the ability to manage multiple projects under strict timelines, as well as the ability to work well in a demanding, dynamic environment and meet overall objectives
High level of personal integrity, as well as the ability to professionally handle confidential matters, and show an appropriate level of judgment and maturity
High degree of initiative, dependability and ability to work with minimal supervision
Professional security certification preferred, such as a Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), GIAC Reverse Engineering Malware (GREM), Certified Cyber Forensics Professional (CCFP), GIAC Forensic Examiner (GCFE)

SOC Incident Response Manager Resume Examples & Samples

University/Master’s Degree in Computer Science, preferably in Information Security
A minimum of 10 years of professional experience in IS/IT, of which 5 years is in IS/IT Security
Significant experience and knowledge of the global cyber threat landscape. Capability to realistically assess risks, severity levels and priorities
High Autonomy level and rigorous approach to tasks, projects and governance
Technical familiarity with SOC processes and Sanofi Security technologies and their alerting and reporting capabilities
Familiarity with Security information Event Management (SIEM)
Knowledge and experience with Security Incident Response Processes

Incident Response Manager Resume Examples & Samples

Will act as the leader of the incident remediation team and coordinate with both the cyber threat intelligence and incident response leaders to handle inquiries, presentations and technical incident updates
Will be responsible for the day to day operations of the team leading cases towards resolution by developing and executing a remediation workflow when engaged by the incident response team
Responsible for creating incident remediation workflow, ensuring best practices are implemented and followed and documentation is prepared to support global incidents covering one or multiple member firms
Assist in training of team members in remediation, data analysis and vulnerabilities where necessary based on tools used and potential solutions to summarize, analyze and present findings in easy to consume reports
Will be required to participate in technical investigations to support and assist incident response coordinators within multiple environments by assisting in the identification of threats, remediation of identified incidents, and validation of security incidents and events

Incident Response Manager Resume Examples & Samples

Act as the leader to own and manage longer term incident remediation efforts with global internal and external teams
Contribute to the creation, update and distribution of incident response best practices to include response capabilities and recommendations to senior leadership when dealing with incidents that impact multiple divisions or technologies
Oversee and assist with evidence gathering and forensic analysis for incidents with legal compliance requirements
Develop and fine tune incident response metrics in conjunction with the Director of Cyber Security Operations to measure incident response activities for reporting to
Must have strong leadership experience in a high paced complex IT environment. Ability to lead, influence and collaborate with remote team members, proven delivery, remediation and incident response background
Should have advanced knowledge of incident response within enterprise environments consisting of Windows and Macintosh operating systems, embedded systems, networking devices and Linux/UNIX. Must have excellent written, communication and verbal skills to assist with communications with other teams and writing executive summaries based on work output. Ability to work with and translate complex scenarios into a simplistic manner for non-technical resources (General Counsel, Project Management, etc.). Project management and delivery skills desired
Requires operational knowledge of firewalls, routers, switches, messaging systems, various commonly used operating systems (Windows, Linux, UNIX), common attack tools, and vulnerability detection/management tools. Strong background in security incident response, vulnerability management, system operations and application operations a plus. Candidates should have a strong proficiency in written and spoken English
University degree or 4 years industry experience combined with minimum experience; minimum 8 - 10 years security incident response experience with minimum 3 years team lead experience
SANS GCIH, GCED, CEH or other industry-relevant cyber-security certifications are a plus
Some ability to work non-standard shifts and/or on-call to support the requirements of the organization

Automated Response Manager Intern Resume Examples & Samples

Pursuing undergraduate degree in Computer Science, Information Technology or related discipline
Experience using Microsoft Office Suite (MS Word, Excel,
Experience with Systems Center Orchestrator (SCORCH)
Workflow automation experience

Response Manager With German Resume Examples & Samples

Determines initial priority for the request
Manages request documentation
Determines appropriate escalation action and initiates escalation
Provides input and reports regularly for the requests that they have been assigned to in terms of response times, status of open requests, key issues, etc
Min. 1 year of Job-specific Experience in customer facing environment
Time management skills, ability to cope with peak workloads, short deadlines, and significant pressure
Excellent customer, telephone, oral and written communications skills – soft skills and ability to handle difficult customers
Basic presentation skills
Positive attitude towards team members, customers and partners. Encourages outstanding team morale and maintains highest ethical standards
Capable of being self-managed, quality conscious, efficient, flexible and be eager to share and acquire knowledge
Life insurance
Wellness program
Corporate badge program including various discounts for products and services
Work-life balance program including free legal, financial and psychological consultations

Response Manager Resume Examples & Samples

Manages the end to end NSSR process from receipt of a service request through proposal, approval and delivery. Operates DXC Technology best practices in terms of standards and process within NSSR
Ensures the requests have been processed through the proper approval channels (self-service web tool or manual process)
Manages and documents details of interaction with DXC Technology external client
Work with Account Delivery Management and client manager(s) to scope and qualify new service requests
Ensures the solution and business case is satisfactorily defined and accepted by the customer
Proficient English, second language could be a plus
Ability to work with business processes
High level of planning and organizational skills
Positive attitude towards team members, customers and partners
Encourages outstanding team morale and maintains highest ethical standards
Team worker
Ability to handle multiple tasks at the same time and ability to prioritize
Ability to maintain relevant documentation as per requirements
4 days additional paid leave (total:24 days)
Opportunity to use free bus / parking

Incident Response Manager Resume Examples & Samples

Acts as Incident Commander for high impact cyber breaches and advanced attack methods through using the Cyber Kill Chain methodology as well as the TMC playbook based on NIST methods and procedures
Conducts malware analysis and identification of Indicators of Compromise (IOCs) to evaluate incident scope and associated impact
Drives the technical oversight and guidance required to support junior and mid-career analysts during analysis efforts
Utilize analytic experience to address cyber-attacks and mitigate indicators and correlations to identify attribution and potential threat and impact to Verizon resources through the following cybersecurity method of: Preparation for malicious actions, identification of malicious actions, containment of a security incident, eradication of the malicious software, and system recovery
Enhance workflow and processes driving incident response and mitigation efforts
Provides incident response and ownership based on escalation and handoff procedures from junior or mid-career team members
Executes the Incident Response Lifecycle to drive threat remediation and identify strategic countermeasures improving future defenses
Expert leverage of Forensics techniques, tools, and capabilities to support Cyber Incident Response activities
Leverage of Enterprise Anti-Virus, IDS, Full Packet Capture and Host/Network Forensics Tools for Incident Response analysis
Provide leadership and guidance to advance the defensive capabilities of the Threat Management Center (TMC) and its subsequent ability to defend the Verizon Enterprise
Writes technical articles for knowledge sharing
Provides Training and Mentoring of junior and mid-career team members
Attracts, retains, and leads a team of employees by educating, developing and managing them to deliver strong results
Responsible for all aspects of their team’s performance management activities including goal setting, conducting reviews, check-ins and disciplinary action, as needed

Syria Response Manager Resume Examples & Samples

Ensure programme development and implementation are meeting World Vision priorities and standards
Ensure that feedback and complain mechanisms for beneficiaries, communities, other stakeholders and World Vision staff are in place and acted on
Ensure that all programmes are implemented, monitored and evaluated according to agreements with donors and other stakeholders
Liaise with programme and information management teams to ensure internal and external reporting requirements are planned for and quality report submitted on time
Ensure that communication products are developed and disseminated to internal and external audiences
Ensure internal coordination & information sharing mechanisms result in improved staff awareness and performance
Ensure the Syria Country Office has a structured approach to meeting WV minimum quality standards and supporting programme improvement, reflection, learning and innovation
University degree or qualification in a relevant subject with a focus on team management, project management or other relevant skills
Strong commitment to WV’s vision, mission and core values
8 + years proven experience with International NGOs in emergency relief, rehabilitation and transition programming, including overseeing the delivery of complex programming in insecure contexts
Prior World Vision experience important
Proven track record of leading multi-cultural teams in complex, culturally and politically-sensitive contexts
Proven track record of growing and managing multi-million dollar budgets
Politically astute and well developed diplomatic skills (dealing with host governments, donors and staff)
Extensive experience in programme management and implementation of multi-sectoral emergency response projects
Strong communication skills (oral and written) with ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders
Demonstrated success as a collaborator and team builder committed to the transfer of knowledge
Understands, values and promotes diversity to achieve organizational goals
Knowledge of computer software such as MS Office and email programs
Full adherence to World Vision Child Protection, Code of Conduct and Conflict of Interest policies

Response Manager, Jordan Resume Examples & Samples

Ensure the response in Jordan has a structured approach to meeting WV minimum quality standards and supporting programme improvement, reflection, learning and innovation
5 + years proven experience with International NGOs in emergency relief, rehabilitation and transition programming
Ability to work effectively under pressure
Responsible steward of resources and assets
Innovator and calculated risk taker
Fluent in English (written and oral)
Experience in the Middle East
Knowledge of Arabic

Incident Response Manager Resume Examples & Samples

Lead Cyber Security Incident Response (CSIR) efforts across ITS including determination the criticality of an incident, investigation of incident actions, appropriate containment, and mitigation activities. During an active incident response, prioritize advanced computer and network forensic investigations relating to various forms of malware, computer intrusion, theft of information, denial of service, data breaches, etc
Oversee the execution of the Cyber Security Incident Response Playbook by the Security Operations Center and others for minor security incidents
Improve Incident Response processes by taking advantage of and Integration with new technologies and capabilities that are implemented by Cyber Security and other areas of ITS
Communicate and document details of incidents and create status reports of tasks performed to stakeholders and provide input to communications to Deloitte leadership
Establish and maintain strong working relationships with all teams required to support incident response including, but not limited to, Messaging, Communications, SOC, Data Protection, STS, GISO, Office of Security, Talent, and OGC
Maintain and update the Cyber Security Incident Response Plan & Playbook, including the comprehensive contact list, call trees and response approaches for new incident scenarios and integration of new tools and capabilities as identified
Support alignment between the Disaster Recovery and Business Continuity programs and Cyber Security Incident Response, including participation in Disaster Recovery testing activities
Drive alignment of ITS CSIR programs with other areas of Deloitte to include: strategy, governance, risk and compliance, disaster recovery and business operations
Act as the lead for table-top exercises, which assess the effectiveness of cyber incident response capabilities across people, processes, and technology
Develop and continually improve CSIR Playbook, SOPs and alignment with Global activities
Able to build strong relationships with and lead teams and individuals without direct reporting relationships
5+ years of experience in cyber security, incident response, network and endpoint security, developing defense-in-depth strategies, log analysis, vulnerability management and forensics

Incident Response Manager Resume Examples & Samples

Manage and bring operational guidance to a global team of leads and individual contributors located in the US, APAC and EMEA reviewing high priority, time sensitive requests related to user safety
Support escalations related to sensitive subject matter and report case conclusions to peers and senior management for a global organization
Coordinate with internal partners and external law enforcement agencies to provide assistance to people in crisis and provide communication to direct reports and cross-functional partners during high profile incidents
Provide mentorship, guidance and support career development for a leadership team while removing roadblocks and encouraging innovative solutions
Foster a collaborative environment for leaders and individual contributors tasked with working an intensive caseload
Provide real-time summaries for internal partners related to ongoing and resolved cases. Participate in cross-functional case review to determine policy gaps and identify operational improvements, and drive for policy and organizational change where necessary
Interpret performance metrics and impact organizational change as a result
Respond to process and policy questions from law enforcement, government agencies and internal parties, both in writing and over the phone
Willing and able to work with sensitive issues that include child exploitation, graphic violence, and sensitive content which may be considered offensive
Self-starter requiring minimal direction
10+ years of professional experience in operations, people management, or business strategy and prioritization
Organized with the ability to prioritize multiple functions and tasks while managing their work time without compromising quality
Willingness to work across multiple time zones to lead a global team
Experience working through high pressure situations
Ability to develop individual contributors and leaders
Communication skills with an audience varying from entry level employees to executive communication
Experience with various computer systems, internet technology and software (PC, Mac, MS Office, online research, etc.)
Be able to pass a criminal background check

Incident Response Manager Resume Examples & Samples

Incident Response and technical domain that is applied in the context of a broader understanding of the functional area and related systems and processes
Security technologies such as Security Incident and Event Management (SIEM), Endpoint protection, Data Loss Prevention, Forensic tools; and,
Security technology operational industry-leading standards
Encouraging improvement and innovation within Incident Response,
Nurturing and developing less-experienced staff through coaching and written/verbal feedback
Building and maintaining relationships across the network of firms to effectively deliver incident response activities
Working with multiple stakeholders across functional and technical skillsets
Monitoring security estate for actionable alerts across the PwC network
Responding to detected incidents from initial detection, through containment and remediation
Communicating findings to stakeholders along with recommendations on posture improvements
Performing threat hunting to discover otherwise undetected threats while creating new detection logic to improve base operations
Identifying external threats through tool alerts and logs made available to teams
Providing recommendations for preventative controls to Cyber Defense and Vulnerability teams based upon incident response findings and trends in realized threat activity
Consuming and exploiting intelligence produced by the Cyber Threat intelligence team; and,
Requesting custom development for analytics and SIEM enhancement from the Cyber Systems teams

Bid Response Manager Resume Examples & Samples

Managing all aspects of RFP/Tender and coordination, including acting as a liaison with all business units needed to provide information to complete the bid/tender requirements (finance, security, compliance, legal, HR, etc.)
Leading all RFP response team calls
Creating/Updating detailed RFP/Tender response project plans, templates and timelines with the goal of delivering a winning submission that creates maximum value
Owning the RFP response – You are responsible for ensuring all response team members deliver quality content on time
Ensuring RFP/Tender performance reporting and forecasting is accurate and timely
Monitoring client communication and responses during preparation of tender
Participating in qualification and planning calls to understand the complete project, history, win themes, potential red flags, and gain agreement on project milestones and deliverables
Holding stakeholders accountable for meeting deadlines and providing deliverables
Quickly identifing those areas of the RFP/Tender response that will require additional work, clarification or escalation to ensure we can meet submission deadlines
Providing edit and addendum management (escalating when milestones are missed) and communicating impact to the project
Compiling edits and comments into a single draft document while maintaining version control
Providing expert bid response strategy
Editing or writing non-functional responses as needed
Staying current on proposal best practices and market trends
Learning something new everyday
A self-motivated, quick learner, who has a desire to win business through the RFP process
Bachelor’s degree desired—with preference given to additional Project Management or Proposal Management Certification (APMP)
Minimum 2+ year’s proposal coordination experience and/or project management experience having worked with multiple internal/external groups among all levels of an organization
Minimum 2+ year’s experience writing sales proposals and/or responding to RFPs
Prior experience writing large scale, complex bids for US$ 500K+ value with proven success
Proven ability to manage time, multi-task and excel in a deadline-oriented environment while supporting several proposal projects simultaneously
Software skill requirements
Understanding of public and private procurement and proposal processes preferred
Global Procurement experience
High level working knowledge of Blackboard Technology, Data and Services solutions

Crisis Response Manager Resume Examples & Samples

Solid experience of managing live crises plus experience in a minimum of 1 of the following disciplines – Risk Management, Cyber Resilience, Business Continuity/Resilience
An understanding of the following best practice standards: Crisis Management BS11200:2014 Business Continuity:ISO22301:2012, BCI GPG, Incident Response ISO 22320:2011
Experience of implementing good practice
A high standard of presentation and business report writing
Crisis Management or Business Continuity/Resilience related accreditation and membership e.g. CBCI or MBCI

Download Response Manager Resume Sample as Image file