Salesforce Manager Resume Samples

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FF
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Freeda
Feil
663 Bridget Park
Dallas
TX
+1 (555) 974 6043
663 Bridget Park
Dallas
TX
Phone
p +1 (555) 974 6043
Experience Experience
Philadelphia, PA
Salesforce Manager
Philadelphia, PA
Borer Group
Philadelphia, PA
Salesforce Manager
  • Manage a team of developers, including work assignment, mentoring, performance reviews, compensation and career progression
  • Works with manager to develop standards and policies which increase efficiency and decrease errors in managed org
  • Work with management in analyzing problems, providing solutions, or recommending corrective action and implementing solutions
  • Create and manage workflow rules, data validation, and system triggers
  • Performing basic system configurations such as working with custom objects, triggers and workflows
  • Working management, develop company-wide Salesforce standards for unit tests, documentation, peer reviews, and code deployment
  • Keeping abreast with new Salesforce features and functionality and providing recommendations for process improvements
Chicago, IL
Manager, Salesforce
Chicago, IL
Swaniawski, Cassin and Kuphal
Chicago, IL
Manager, Salesforce
  • Develop mechanisms for ensuring roadmap transparency and effective support for the many users of the CRM system and related workflows
  • Best practice sharing with co-workers
  • Manage new hires and terminations for designated channels
  • Act as a technical lead to review and make design and implementation suggestions
  • Champion and provide functional support for all modifications to CRM interfaces throughout all sales & marketing departments
  • Ensure best-in-class security standards are developed and maintained
  • Maintain working knowledge of new CRM functionality to identify what impact it may have on the user base
present
Detroit, MI
Manager of Salesforce Solutions
Detroit, MI
Stamm, Carroll and Raynor
present
Detroit, MI
Manager of Salesforce Solutions
present
  • Perform ongoing Salesforce administration (create accounts / profiles, defining fields, updating layouts, etc.) and development
  • Handle numerous projects/priorities using proven project management methodologies and sound development practices to ensure the quality delivery of enterprise solutions
  • Establish a high-performing Salesforce/CRM team and effectively manage systems-related projects and initiatives on time and within budget
  • Manage CRM team responsible for business analysis, development and system administration
  • Define, implement, and maintain development, configuration, and deployment standards and processes
  • Provide technical leadership and expertise in the CRM space across the organization
  • Evaluate internal processes and design solutions to improve operational efficiencies
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
Duke University
Bachelor’s Degree in Computer Science
Skills Skills
  • Proven ability to work creatively and analytically in a problem-solving environment
  • Uses considerable judgment to determine solution and seeks guidance on complex problems
  • Demonstrated teamwork and collaboration in a professional setting; either military or civilian
  • Demonstrated leadership in professional setting either military or civilian
  • Excellent leadership, communication (written and oral) and interpersonal skills
  • Understanding of key SFDC architectural concepts (e.g. API and governor limits)
  • To create and capture opportunities to advance your career and fulfill your potential. To learn more, visit us at www.pwc.com/careers
  • Sales Cloud experience
  • Software system implementation with customer support experience
  • Service Cloud experience
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15 Salesforce Manager resume templates

1

Salesforce Manager Resume Examples & Samples

  • Lead a team of four to provide Fanatical Support® to numerous business partners in disparate divisions across the company in getting the most out of Salesforce, including day to day use of the existing tool, as well as enhancements for future use; past experience wrangling cats is a plus
  • Be directly responsible for hiring and performance management of the team
  • Focus primarily on strategy and direction, but still need to get your hands dirty helping out with reporting, data management, etc.; be prepared to lead by example
  • Be the subject matter expert on Salesforce in what it does today (which we’ll teach you all about), what it could do tomorrow, and the right way to leverage the tool
  • Proactively and eagerly seek out ways to make Salesforce better; if you’ve got a knack for how to make things better, keep reading!
  • Be responsible for managing, communicating, and tracking the roadmap of enhancement requests for Salesforce
  • Work closely with our IT partners to get new features and system enhancements developed and delivered
  • Expert knowledge of the Sales and Service feature sets available within Salesforce, as well as how to leverage those features strategically to enable Sales and Support teams across Rackspace
  • Minimum five years in a role where you’ve enabled sales and/or service teams with Salesforce
  • One or more years past experience in a leadership capacity
  • Excellent verbal and written communication skills: o Highly proficient in documenting business requirements for technical teams o Able to explain technical topics to non technical audiences
  • Ability to explain just how bad the Quick Create feature is, and why
  • At least one Salesforce Certification, with the drive to get more
  • Salesforce Certified Sales Cloud or Service Cloud Consultant
  • Prior experience in a consulting environment
2

Salesforce Manager Resume Examples & Samples

  • Identifying and addressing client needs: developing and sustaining deep client relationships using networking, negotiation and persuasion skills to identify and sell potential new service opportunities; preparing and presenting comprehensive written and verbal materials; and defining resource requirements, project workflow, budgets, billing and collection
  • Writing, communicating, facilitating, and presenting cogently to and/or for all levels of industry audiences, clients and internal staff and management
  • Third party integrations and functionality and impact of these integrations
  • Utilization of PC applications (i.e. Microsoft Word, Excel, PowerPoint and Project) and business levels of fluency in multiple languages to write, communicate, facilitate, and present cogently, emphasizing the ability to capture effectively clients' needs and understand their systems enough to be able to translate those needs in to system functionality
3

Salesforce Manager Resume Examples & Samples

  • Oversees the development and implementing Salesforce changes that address current and future business needs. Works with business team members to identify business process changes and opportunities for improvement in Salesforce. Collects priorities from business team stakeholders and articulates process vision to team
  • Ensures the maintenance of platforms to perform at optimum response, capacity planning, and implementation of new apps and tools
  • Manages and tests backup and recovery plans and improves disaster recovery plans
  • Oversees the database administration function, and ensures smooth transition to new technology
  • Communicates and understands impact of database changes and status to affected parties and designs appropriate solutions. Provides updates in Salesforce technologies and trends
  • Manages the development of Salesforce technology standards and associated documentation
  • Trains staff on policies and procedures and ensures database adherence to security standards
  • Writes advanced reports and procedures for product and database performance
  • Creates Apex triggers and VisualForce pages
  • Develops and maintains company's Salesforce roadmap
  • Automates complex tasks across many databases and/or hosts
4

Salesforce Senior Manager Resume Examples & Samples

  • 10+ years of consulting and / or CRM implementation experience
  • Experience carrying a business development quota and leading business development pursuits end-to-end
  • Ability to travel to client sites 80-100% of the time
5

Salesforce Senior Manager Resume Examples & Samples

  • Take the lead on projects, solving some of the most exciting problems for our clients
  • Be a passionate mentor and leader for some of the brightest digital talent around
  • Build lasting relationships with executive clients and sponsors
  • Lead on design, the implementation of technology and creative business solutions for iconic brands
  • You’ll be responsible for managing teams in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures
  • Organise and lead tactical pursuit teams; take the lead on the proposal development process and contribute to the development of proposal pricing strategies
  • Collaborate with amazing digital experts across disciplines to innovate and create great solutions
  • Carrying a sales and delivery target of £1-£2M per year
  • Leading an area of industry specialism, using a proven track record in the industry
  • Come with a broad perspective of potential issues encountered when managing diverse teams and have the ideas to overcome them; understanding the firm’s commitment to creating a more inclusive culture
6

Manager, Salesforce Resume Examples & Samples

  • Bachelor’s degree from a four-year college or university is required; majors in Marketing, Business Administration, Communications, or other related field preferred
  • At least 4 yrs. of salesforce.com implementation experience
  • Certified as a Salesforce.com Administrator or Advanced Administrator
  • Excellent interpersonal and communication skills and the ability to interact with partner and foster cross-functional teamwork
  • Salesforce.com experience a must
  • Strong client-facing skills
  • Strong facilitation skills and ability to work with multi-functional teams
  • Proven ability to be both strategic and tactical (attention to detail required)
  • Proven ability to acquire and utilize technical skills
  • Good understanding of the digital market place , technology trends and developments
7

Salesforce Manager Resume Examples & Samples

  • Extensive experience interpreting user needs and writing or editing functional specifications for new systems, systems changes or system enhancements
  • Management of Salesforce.com APEX environment; including design and delivery of custom Force.cm applications and managed package application in SalesForce environment
  • Salesforce.com Administrator certified
  • Management of Salesforce.com SFA and Force.com architecture
  • Technical or functional experience with Salesforce.com SFA application capabilities including Campaign, Contact, Account, Lead and Opportunity Management as well as Forecasting
  • Strong problem-solving and analytic skills
  • Ability to work in a fast paced, demanding, and fluid environment
8

Manager, Salesforce Resume Examples & Samples

  • Handle all Salesforce related Support Tickets. Act as liaison between United Way and Salesforce Premier Customer Support services
  • Develop and execute workshops and classes, along with required documentation/presentations
  • Work with key stakeholders in analyzing business requirements, documenting those requirements as necessary to ensure complete coverage, outlining the development tasks required, planning and supporting Quality Assurance testing and confirming migration of items to the Production instance
  • Maintain a high level of technical proficiency in Salesforce configuration
  • Monitor technology implementation to ensure business requirements are being met
  • Provide system support of developed applications for a period of time through the unique combination of business and system analysis, quality assurance, post-implementation product support
  • Continually recognize the need for flexibility and an understanding that objectives are subject to change
  • Continually challenge himself/herself to think of the end user and to identify issues specific to system functionality
  • Bachelor’s degree, preferably in Computer Science or MIS or equivalent, with at least three years of experience
  • Experience, training or education in Business Systems Development and Analysis
  • Salesforce Administrator Certification(s) required
9

Salesforce Manager Resume Examples & Samples

  • Firm dedication to the company values
  • Integrity – Must provide honest and trustworthy insight into business performance and make recommendations in the best long-term financial interest of Launch That
  • Agility – Ability to oversee multiple projects and disciplines simultaneously while maintaining a high level of productivity
  • Excellence – Strive for greatness by setting high standards and goals for himself, employees, and the company
  • Passion – Share a passion for our people, our processes, our partners, and our business lines
  • Innovation – Creates and fosters an atmosphere of creativity and collaboration among team members and across departments and projects by supporting the use of technology to achieve excellence
  • Community – Be transparent and open. Share in successes and provide an environment of open communication for all employees
  • Creates and fosters an atmosphere of creativity and collaboration among team members and across departments and projects
  • Management and leadership of all Salesforce Administrators and Developers
  • Oversight of all company and partner Salesforce organizations
  • Strong understanding of Salesforce’s capabilities and limitations and can clearly communicate those to internal and external customers
  • Responsible for identification of process pain points and gaps in best practices
  • Perform rapid analysis and decomposition of complex business information into technical process components
  • Perform business process modeling, user experience modeling and basic technical architecture diagramming
  • Can interpret technical and business strategy roadmaps and apply a detailed technical solution
  • Comfortable building and demonstrating prototypes using Salesforce sandboxes
  • Strong presenter to C-Suite level audiences as well as technical teams
  • Comfortable with heavy involvement in user acceptance test planning
  • Lead project team through daily task assignments
  • Working management, develop company-wide Salesforce standards for unit tests, documentation, peer reviews, and code deployment
  • Ensure adherence to unit test standards for SalesForce Developers and Administrators
  • Enforce Apex coding standards
  • Drive and support documentation efforts for all existing and newly created code
  • Oversee and support peer code reviews
  • Create project and release plans, monitor project costs and schedule to ensure timely completion and implementation of the project within approved time and budget
  • Organize and facilitate daily stand-ups, planning, demos and other activities/meetings
  • Track and communicate sprint/release progress
  • Update tracking tool to provide transparency on product and backlogs
  • Guide the team through the development, testing, and implementation stages and review the completed work effectively
  • Track and facilitate issue resolution
  • Make presentations on project status and present status reports to the stakeholders
  • Day to day management of Salesforce.com and related systems
  • Configuration, Administration, Development, Documentation and Support of Salesforce Sales Cloud, Service Cloud, Marketing Cloud, and Pardot
  • Work with Management to drive efficiency through tooling and business process automation
  • Help train users on CRM
  • Update and change CRM based on business needs
  • Foster a culture of Salesforce acceptance
  • Promote data-driven processes
  • Promote a culture of work hard, play hard and transparency
  • Acts as a mentor and coach to SalesForce Administrators to promote best practices
  • Provide guidance and suggest development tooling including but not limited to IDEs, SalesForce apps, and 3rd party services
  • Works with manager to develop standards and policies which increase efficiency and decrease errors in managed org
  • Manage external relationships with a focus on client satisfaction, clearly communicating issues and delegating work as necessary
  • Salesforce Advanced Administrator certification
  • Salesforce Developer 2 certification
  • Familiarity with Invoca, New Voice Media, Financial Force HCM
  • Experience with a digital marketing agency
  • Continuing education in digital marketing and SEO trends
  • Someone who likes to work hard and play hard
10

Managed Services Salesforce Manager Resume Examples & Samples

  • Leading and/or facilitating teams to develop client proposals, leveraging extensive business development and relationship management know-how
  • Software configuration, Mobile solutions, Apex coding, or Visualforce coding experience inSalesforce.com and/or Veeva
  • System application implementations, software configurations, or other related coding in the following technological product suites? Salesforce.com, SAP, Oracle, Marketo and related cloud and/or on-premise ERP business applications
  • Third-party integrations and functionality and impact of these integrations
  • Utilization of PC applications (i.e. Microsoft Word, Excel, PowerPoint and Project) and business levels of fluency in multiple languages to write, communicate, facilitate, and present cogently, emphasizing the ability to capture effectively clients' needs and understand their systems enough to be able to translate those needs in to system functionality; and,
  • Produce deliverables within a diverse, fast paced environment, collaborate effectively across global teams and juggle multiple projects and initiatives simultaneously
11

Manager, Salesforce Effectiveness Resume Examples & Samples

  • University degree in commerce or technology
  • Understanding of business fundamentals
  • Sales or customer facing experience
  • Implementation of sales force methodologies
  • Salesforce.com administration
  • Implementation of organizational processes and change management
  • 3-5 years of experience with Salesforce.com and related fields
  • Experience in managing sales effectiveness initiatives
  • Strong communication skills – ability to clearly communicate business strategies, technology solutions, measures of success and accountabilities
  • Sound knowledge of sales and marketing department processes gained through experience working within management in the sales & or marketing areas
  • Experience working within a matrix style reporting environment
  • Effective teamwork and collaboration with cross functional teams
12

Salesforce Manager Resume Examples & Samples

  • Developing and maintaining a professional communications conduit with customers while also managing one or more customer specific project teams within the practice; and,
  • Planning and managing resources used in the course of the managed service delivery
  • Driving discussions with customers to define and prioritize business requirement
  • Managing and driving project and task management, including escalation and issue management
  • ­ Supervising small teams to create an atmosphere of trust and seeking diverse views to encourage improvement and innovation; and,
  • Coaching staff, including providing timely meaningful written and verbal feedback
  • Facilitating periodic meetings with customers to update business requirements and priorities
  • Capturing and tracking resource utilization and adjusting as needed, including defining resource requirements, project workflow, budgets, billing and collection
13

Manager, Salesforce Resume Examples & Samples

  • Roadmap development and prioritization in partnership with the platform, product, and tools teams
  • Be an expert in understanding advertiser and customer needs
  • Create effective mechanisms for understanding feature level opportunity size continually focusing engineering resources on the most impactful investments
  • Manage the maintenance and evolution of our Salesforce system, directly managing the team of engineers and administrators who support our CRM
  • Act as a technical lead to review and make design and implementation suggestions
  • Maintain working knowledge of new CRM functionality to identify what impact it may have on the user base
  • Ensure best-in-class security standards are developed and maintained
  • Develop mechanisms for ensuring roadmap transparency and effective support for the many users of the CRM system and related workflows
  • Communicate departmental status with various stakeholders with regular cadence
  • Bachelor’s degree in business, computer science, finance or similar discipline
  • 2+ years of experience managing a CRM or related system
  • Demonstrable experience in technical management, advertising, marketing or business operations
  • Ability to establish and manage your business/product to a set of key metrics and goals
  • Strong understanding of CRM principles and methodologies
  • Ability to work well with a variety of people ranging in various technical levels
  • Track record of complex and creative problem-solving, and the desire to create and build new businesses
  • At least one Salesforce.com Administration, Consultant, or Developer certification
14

Senior Manager Within Salesforce Resume Examples & Samples

  • Deepen your understanding of Accenture’s capabilities and the client’s business to enable you to bring innovative ideas to help the client improve performance
  • Ability to sell Salesforce projects and support sales teams with Salesforce knowledge
  • Proven track record in delivery Salesforce projects (3+ years of experience)
  • Interest in being part of growing Accentures Salesforce practice
15

Salesforce Manager Resume Examples & Samples

  • Providing global day-to-day end user support
  • Performing basic system configurations such as working with custom objects, triggers and workflows
  • Assist with system maintenance
  • Driving end user adoption, value, and ROI
  • Help to deliver timely, accurate and actionable business information
  • Developing business intelligence reports and/or dashboards to track items such as pipeline/forecasts, trends and growth
  • Developing and conducting training sessions and updating training materials
  • Keeping abreast with new Salesforce features and functionality and providing recommendations for process improvements
  • Manage special projects as assigned. This includes sales compensation administration and tracking, annual and monthly revenue tracking and reporting, ad hoc reporting, and contract processing
16

Salesforce Expansion Manager Resume Examples & Samples

  • Partner with sales leaders to define growth needs and design profitable territories that align with corporate sales strategy and guidelines
  • Analyze internal/external data to identify trends/characterize market opportunity at various levels (e.g., region, industry, local area, company) to inform the corporate sales strategy, identify opportunities for new sales channels, and help achieve growth targets
  • Facilitate decision-making by modeling potential scenarios re: allocation of sales professionals, clients and prospects
  • Provide sales managers with detailed description of respective territories to enable effective communication and planning with the sales professionals on their team
  • Establish and share best practices related to creating and optimizing sales territories
  • Drive ad hoc analyses to inform decision-making of Gartner’s C-level executives
  • Provide day-to-day oversight of Territory Planning analysts in Mumbai
  • 5+ years of experience, ideally with focus on Sales Operations or Business Analytics
  • MBA and management consulting experience preferred
  • Exceptional analytical skills, including proficiency with Microsoft Excel, databases, etc
  • Demonstrated ability to form relationships with and influence senior leaders
  • Ability to multi-task and prioritize work load in fast-paced environment
17

Manager, Salesforce Ventures Resume Examples & Samples

  • Assist in the investment process from screening to due diligence
  • Actively monitor the investment portfolio, including analysis of key metrics
  • Monitor, research, and develop intelligence on emerging trends and disruptive companies in the enterprise SaaS space and related segments
  • Develop relationships with relevant internal parties and external parties including salesforce.com ISVs, venture capitalists, investment bankers, and potential investment targets
  • Build presentations for senior management and the Board of Directors
  • Create detailed financial models for business case presentations to support investment decisions
  • Conduct qualitative and quantitative analyses for strategic planning and deal evaluation efforts for investments
  • Help identify areas of interest from an investment perspective through research and by working closely with cross-functional groups within the company. It is essential that the individual selected for this position be able to quickly establish rapport, credibility, trust, and respect throughout the organization at all levels, and be viewed as a team player with exceptional communication, analytical, and leadership skills. Intellectual curiosity and true passion for technology impacting both consumers and businesses is critical for success in this role
  • Undergraduate degree from a top institution, degrees in Computer Science, Mathematics, Finance, and Economics; preferred
  • 3-5 years experience, including substantive experience at a top-tier investment bank, private equity or consulting firm (preferably with M&A or investment experience in the technology sector) with a track record of success. Prior experience in Corporate Development is a plus
  • Solid business judgment and strategic thinking skills
  • An understanding of and demonstrated interest in cloud computing and emerging enterprise technology trends
  • Excellent communications skills (verbal and written)
  • Ability to work well under time pressure and juggle multiple priorities
  • Ability to motivate, collaborate, and work successfully in a team environment
  • Strong attention to detail along with organization and follow-through skills
  • Ability to work cross-functionally within a dynamic, high growth organization
  • High level of energy, enthusiasm, and commitment to success
  • Salesforce.com product and technology knowledge is strongly preferred
18

Salesforce Manager Resume Examples & Samples

  • Administer Salesforce, Financial Force, and Appexchange applications
  • Manage end user issues and education requests regarding Salesforce implementation
  • Maintain system metrics to track trends in usage and data integrity
  • Identify usage problems and craft functional (for end users) and technical communication plans to remedy issues
  • Work with management in analyzing problems, providing solutions, or recommending corrective action and implementing solutions
  • Work with vendor partners and design optimal solutions for integration and complex Salesforce functionality
  • Manage enhancement and issues logs and serve as initial point of contact with internal Salesforce users for user request, issue resolution, and training
  • Implement and manage various complex sales and service processes
  • Create and manage workflow rules, data validation, and system triggers
  • Manage data integration processes
  • Provide training and one on one support to end users
19

Manager of Salesforce Solutions Resume Examples & Samples

  • Provide technical leadership and expertise in the CRM space across the organization
  • Manage CRM team responsible for business analysis, development and system administration
  • Establish a high-performing Salesforce/CRM team and effectively manage systems-related projects and initiatives on time and within budget
  • Manage external vendors and consultants as needed
  • Design, develop, test, document, and deploy high quality business solutions on the SFDC platform based on industry best practices as well as business needs. Manage the process of implementing improvements and new functionality in SFDC application
  • Evaluate internal processes and design solutions to improve operational efficiencies
  • Deliver support and solutions for break/fix issues that lower level tiers could not handle themselves
  • Communicate and collaborate with other technical resources and stakeholders regarding status, technical issues and creative solutions
  • Perform ongoing Salesforce administration (create accounts / profiles, defining fields, updating layouts, etc.) and development
  • Define, implement, and maintain development, configuration, and deployment standards and processes
  • Handle numerous projects/priorities using proven project management methodologies and sound development practices to ensure the quality delivery of enterprise solutions
  • Bachelor’s degree required in Computer Science, Software Engineering, Management Information Systems, or a related field
  • 8+ years of CRM experience, with a combination of Administration and Development skills
  • Salesforce certification(s) are a plus
  • Development experience with Apex and Visualforce is desired
  • Ability to provide guidance on implementation best practices
  • Have thorough understanding of OOP, design patterns, and enterprise application integration
  • Able to write code in a web based language such as HTML, CSS, JavaScript, PHP and .NET
  • Able to write code to interact with a database such as MySQL and MS SQL Server
  • Knowledge of Windows OS and UNIX/Linux/Solaris
  • Ability to read and understand code written by other engineers
  • Good documentation habits. Strong organizational and time management skills
  • Ability to develop processes and methodologies
  • Ability to translate technical specifications into customer/business requirements
20

Salesforce Manager Resume Examples & Samples

  • Uses considerable judgment to determine solution and seeks guidance on complex problems
  • Primary upward interaction is with direct supervisor. May interact with peers and/or management levels at a client and/or within Accenture
  • Determines methods and procedures on new assignments with guidance. Decisions often impact the team in which they reside
  • Manages small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
  • Minimum of 5 years of Salesforce.com (SFDC) systems implementation experience
  • Minimum of 5 years of requirements gathering experience
  • Minimum of 5 years of Project Management experience
  • Minimum of 5 years of Applications Development Experience
  • Experience with Apex, Visual Force, Apex Triggers, JavaScript
  • Development and/or Design Experience in Software as a Service / Salesforce.com
  • Bachelor's Degree
  • Sales Cloud experience
  • Software system implementation with customer support experience
  • Service Cloud experience
  • IT project management experience
  • Technical Architect experience on implementation projects
  • Additional Salesforce.com Certifications
  • Background with architecture concepts (integration styles, architecture styles, patterns)
  • Understanding of key SFDC architectural concepts (e.g. API and governor limits)
  • Experience with Veeva, Oracle-Siebel, NetSuite, SAP or Workday an asset
  • Agile and Iterative experience
  • Demonstrated leadership in professional setting either military or civilian
21

Salesforce Manager Resume Examples & Samples

  • Maximize adoption and realized business value of Salesforce
  • Assist our staff transition to modern development processes and tools, including Design Thinking, Agile methodology, Jira and native development on the cloud (PaaS)
  • Manage a team of developers, including work assignment, mentoring, performance reviews, compensation and career progression
  • Partner with Marketing on Salesforce Marketing Cloud and the mailings process
  • Work with Client Advisory Relationship Manager and Business Partners to prioritize backlog of initiatives and enhancement requests
  • Plan and oversee approved initiatives and allocate resources
  • Coordinate with Business Analysis and Quality Assurance groups to align resources
  • Manage budget
  • Negotiate vendor contracts and work with Legal through the review process
  • Work with Information Security and Legal on vendor risk management
  • Lead Design Thinking sessions to define value models
  • Manage backlogs and sprints utilizing Jira and agile methodology
  • Provide project status to senior management
  • Review timesheets
  • Facilitate large meetings and brainstorming sessions
  • Develop a deep understanding of Bessemer's business processes as well as expertise of our systems, workflows, data structure and culture
  • Ensure developers and applications comply with our best practices, policies and procedures
  • Participate in and support internal audit and regulatory reviews
  • BA / BS required - Business / Finance / Economics / Computer Science preferred
  • 5 years or more managing Salesforce. Success with adoption and delivering business value to users
  • 7-10 years or more of financial services system-related experience. Experience at a private wealth management company or family office is preferred
  • Acknowledged depth and breadth of technical knowledge and expertise with Salesforce and Marketing Cloud
  • Salesforce Certified Administrator preferred. Additional Salesforce certifications a plus
  • Excellent interpersonal skills. Able to develop effective working relationships. Proven ability to influence professionals at all levels and to lead teams across functions
  • Superior cross-organizational program management skills. Strong project management skills resulting in projects that are delivered on time and on budget
  • Demonstrated ability to prioritize and manage multiple assignments in a fast-paced and competitive environment
  • Exceptional communication skills, including the ability to convey complex ideas clearly and concisely
  • Unquestionable integrity and personal credibility
  • Effective problem diagnosis and solution aptitude
  • Self-confidence and mature mind-set
  • Established track record of building collaborative relationships
  • Recognized for fostering teamwork
  • Work quality reflects high degree of thoroughness and attention to details
  • Entrepreneurial orientation and initiative - a self-starter
22

Salesforce Manager Resume Examples & Samples

  • Work with the C-suite at our clients orchestrating strategies to best leverage cutting edge new IT for greatest strategic impact/ competitive advantage
  • Help CMOs/CIOs define the value case for Salesforce
  • Help our clients understand how to best leverage Salesforce and related technologies through the creation of blueprints, roadmaps and governance structures
  • Focus on problem solving and high paced value creationfor our clients; using the Salesforce platform to deliver business value and support future growth through ‘new’ digital, cloud, and next generation technologies
  • Providing Program and Project Services focusing on ‘new IT’ methods and tools (e.g. Agile/ Scrum, DevOps, Design Thinking) in combination with Accenture’s proprietary Salesforce implementation methodology
  • Be at the forefront of the Digital Revolution; shaping and contributing to Accenture strategy and thought leadership for Resources clients around large-scale IT transformation and next generation technologies
  • Proven ability to shape and lead IT transformation through provision of strategy, consulting, digital and technology and operations services in collaboration with our partners within and outside of Accenture
  • Understanding of the Resources industry (Energy, Utilities, Chemicals and Natural Resources)
  • Experience in Salesforce and Salesforce ISVs such as Cloudsense, CallidusCloud, Apptus, Pros, Zuora, Chameleon, Thunderhead, Ciphercloud, RemedyForce and ServiceMax
  • Thorough understanding of the SaaS and PaaS value propositions and a desire to grow into a thought leader in this area
  • A passion and commitment to Salesforce platform and ISVs and a drive to build vendor relationships and influence the way these are taken to market, including via the development of industry specific solutions
  • A demonstrated ability to identify opportunities for value creation based on core understanding of Salesforce platform technologies
  • An ability to challenge a client's thinking by diplomatically providing an objective and independent point of view
  • Ability to effectively communicate the implications of complex technical concepts to senior, non-technical audiences
  • Experience of defining and delivery IT strategy integrating ‘new’, next generation Technologies into organisations’ landscape
  • Experience at leading complex programs and projects using new IT methods & tools (Agile/ DevOps/ Design thinking)
  • Clear understanding of key methodologies, approaches and market trends in the industry
  • Ability to build and maintain relationships with senior IT and business executives
  • Ability to grow a strong team of Managers, Consultants and Business Analysts
  • Experience structuring activities that play to a team's strengths and provide opportunities for others to grow
  • Experience managing large teams through complex situations, adapting quickly and helping others navigate change