Engagement Manager Resume Samples

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K Olson

Katlyn

Olson

8245 Stehr Ports

Dallas

+1 (555) 249 6504

8245 Stehr Ports

Dallas

Phone

p +1 (555) 249 6504

Experience Experience

Detroit, MI

Engagement Manager

Detroit, MI

Kirlin, Flatley and DuBuque

Detroit, MI

Engagement Manager

Initiating and leading non-search projects/events and supporting the development of junior colleagues through coaching, mentoring and training activities
Expert in identifying and implementing strategic sourcing strategies, and leading and managing all aspects of the strategic sourcing process
Working with customers and project resources in scoping and estimating engagements, including authoring and managing Statements of Work
Good knowledge of standard Compliance processes including KYC, AML, Sanction Screening, PEP Screening and transaction reporting / exception reporting
A passion for selling and winning - a proven track record of closing and growing services deals of increasing size
Understand and use project management tools, techniques, and processes for planning, scheduling, controlling, tracking, and reporting
Own pre-sales activities such as visioning, scoping, SOW development and staffing while closely aligning with Success Partners

Philadelphia, PA

Digital Engagement Manager

Philadelphia, PA

Brown-Bins

Philadelphia, PA

Digital Engagement Manager

Provide mature/thoughtful recommendations based on the results and manage projects to improve digital performance
Assist in management of customer service metrics and improvement strategies for the DO as well as measure customer satisfaction at a defined cadence
Create and manage the social media content calendar and monthly social media campaigns Bloggers/vloggers, makeup artists, influencers with smaller audiences
Work closely with the SEO agency to increase our organic reach and improve the organic performance of the site
Manage and further expand a team of social media professionals (3+) and work closely with other staff within the Marketing and Communications group
Create an effective communication plan and provide content for various communication vehicles
Manage all paid social media activity in collaboration with marketing teams and Multichannel Manager

present

Boston, MA

Senior Engagement Manager

Boston, MA

Borer, Cassin and Stokes

present

Boston, MA

Senior Engagement Manager

present

Achieve customer satisfaction through the sale of sound consulting projects
Compile customer requests and deployment issues, to provide a feedback channel to Consulting Leadership
Demonstrate quota overachievement selling $6M + annually
Generate follow on business with existing clients through effective client delivery oversight and networking within the client environment
Working with senior level client management personnel, delivering quality client presentations and managing issues
Excellent team building, verbal and written communication
Align with a specific client group to sell Adobe Professional Services

Education Education

Bachelor’s Degree in Computer Science

Adelphi University

Bachelor’s Degree in Computer Science

Skills Skills

Adaptability and ability to quickly learn and apply new knowledge
Strong commitment to quality on all project deliverables even under time pressure
Strong capability in managing projects and juggling priorities so that deadlines are met while retaining consistently high quality outcomes
Experience working in an environment subject to quickly changing priorities and tight deadlines, while maintaining a strong attention to detail
Is able to quickly profile and assess qualification of a sales opportunity
Create custom Statements of Work (SOWs) clearly detailing services activities, responsibilities, deliverables, timing and pricing
Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
Excellent attention to detail and orientation toward meticulous work
Excellent written and verbal communication skills; Ability to set expectations and communicate goals and objectives with customers and teammates
Ability to project and maintain a professional and positive attitude

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LOB Engagement Manager Resume Examples & Samples

Primary contact point for newly formed Performance Triage Team and related support activities
Act as the liaison between the storage team and our clients
Ability to build strong relationships within a large organization - effecting change and communicating clearly
Ability to drive and craft senior level reporting and metrics
Desire to drive change and deliver creative solutions
Understanding goals beyond that of technology, and an ability to integrate storage solutions with business processes
A team player with a desire to assist in all areas of storage
Demonstrated ability to deliver results and work hard
Flexible and adaptable in response to changing demands
Expert in Storage Attached Network (SAN) products (desired)
Knowledgeable in Microsoft Windows, Sun Solaris, IBM AIX
Provides management with strategic and tactical recommendations for SAN environments
Advanced knowledge of multiple major vendor platforms
Advanced business continuity/resiliency knowledge
Experience with problem resolution in large scale production environment
Experience vendor management
Experience in technical operations
Ability to communicate clear and concise information in support of team and firm goals
Ability to solve operational issues with both tactical and long-term solutions
Good problem solving and analytical skills
Excellent time management and personal task prioritization
Good planning skills and ability to deliver to agreed schedules

Engagement Manager Resume Examples & Samples

Minimum 2 years Disney Leadership Experience
Minimum 5 years experience in training and development or consulting field
Extensive travel required
Demonstrated ability to adapt successfully in a fast paced, ever changing environment with minimal direction
Demonstrated ability to create frameworks and proposals with the intent to close a client relationship
Proven ability to provide input on the selection of project team members best suited to deliver upon a client’s desired outcomes as well as coaching and feedback to all project team members
Demonstrated ability to engage, interact, and manage relationships with C-level and other senior executives including managing expectations and scope change
Proven ability to establish and stick within timelines, budget, and resource utilization within a project/engagement
Fluency in English and Mandarin
10 years experience in B2B sales or alliance role with consistent demonstrated success in meeting performance targets
Proven knowledge of Disney Institute Programs and offerings
Proven knowledge of Training and Development/Consulting Industry
Demonstrated proficiency with DSCS, Siebel, SAP
Organization Development and Industrial Engineering knowledge

Digital Engagement Manager Resume Examples & Samples

Provide strategic marketing consultation to senior level managers regarding using the Digital channels (web, mobile, email, social) as a means to acquire, service and grow our relationships with our business customers. Interface with various groups to understand areas where the web can improve the customer’s experience
Develop financial business case for all major digital program. Ensure appropriate return on investment (ROI) per project and help the business to reach their financial goals. Provide business analysis and confirm requirements
Initiate and manage projects from start to finish that improve lead conversions and reduce visitor abandonment rates on our sites and the need to call for help. Projects will focus on resolving prospect and customer challenges, generating new opportunities, or improving existing processes. This will require interfacing with Sales, Operations, Customer Service, Marketing, Legal and Compliance. Projects will include managing development of email, video, social, web and mobile sites to engage with businesses and drive results
Manage a cross-functional team of subject matter experts to develop new online tools, content and resources
Develop and manage interactive tools, such as videos, prototypes, user testing tools, Click to Call, Click to Chat, co-browse, and other web-based technologies to improve the user experience
Manage the A/B and multi-variate testing program for our acquisition landing pages and public site changes. Effort includes confirming business requirements, working with Creative and Technology teams to create test pages, scheduling the tests and reporting outcomes
Evaluate the effectiveness of initiatives, based on monthly digital traffic, social engagement, video views, web form submissions and call volume reporting
Produce quality reports and analysis of projects
Provide mature/thoughtful recommendations based on the results and manage projects to improve digital performance
Manage vendor relationships, including evaluating proposals, drafting creative briefs and strategies, managing deliverables and adhering to the budget
Work with our Canadian and European Marketing partners to support them in the creation and maintenance of the interactive content and tools on the regional web sites
Ensure all digital content for initiatives meets editorial style, consistency, and accuracy standards
Minimum 7+ years in digital marketing role, including user experience testing and management, web editorial, web copywriting, preferably in financial services, merchant services or payments field or at a web agency
Minimum 5+ years experience in building and leading a web-based acquisition or customer/retention program
Minimum 5+ years project management skills, able to identify action items, issues, prepare summaries and lead the project team to a successful launch

Dsi-engagement Manager Resume Examples & Samples

Working within the newly formed DSI function and supporting DSI Relationship Managers, the role holder must be able to think and communicate to all levels, with colleagues, technology etc. They must possess the ability to explain technical issues in an understandable way to a non-technical audience and readily share their technical/data knowledge with others
Outwardly you will support (and act as delegate when necessary) the DSI Relationship Managers in their role as Point of Contact (POC) for Strategic Business Units (SBU) and senior management teams
Support the DSI RMs with SBU prioritisation and ad hoc consultancy on technical matters
Responsible for initiating and if necessary managing project delivery to ensure that solutions are delivered within acceptable costs and timelines
Can describe existing technology infrastructure across major functions / departments and has a comprehensive grasp of emerging technologies
Maintains knowledge of relevant technical specialism(s) by reading relevant literature, attending conferences and seminars

Engagement Manager Resume Examples & Samples

The mClass Beacon suite, enabling districts to administer assessments that match the district’s assessment goals and scope and sequence. Districts can produce their own assessments Insight can produce assessments aligned to the district’s blueprints
The mClass early literacy assessment solution/RTI solution for grades K-3 for both language arts and math
Professional development services focusing on effective use of data to drive instruction in a CCSS/CCR world
Cultivate relationships with customers to ensure their needs are being met, and provide implementation support to help maximize the effectiveness of district efforts
Uncover leads for up/cross-selling and work with sales counterparts to close opportunities
Provide extended support to a subset of the customers in their territory; including, but not limited to, extra support during implementation and remote account reviews
Utilize Salesforce.com to organize and track the renewal status of the customers in the assigned territory. Maintain customer information and renewal activities in the CRM
Identify accounts that may not renew service and develop a retention, and ups plan with all appropriate parties
Escalate service issues to the appropriate parties and work with them to make sure the issue is corrected which ensures high customer satisfaction
Additional projects to be assigned as needed
2+ years of work experience in a fast-paced corporate environment
Proven proficiency in the use of Microsoft Word, Excel, and PowerPoint
Proven experience with sales and/or renewing contracts with a proven track record of success
1+ years CRM or Salesforce.com experience
Proven ability to work effectively in a team environment
Advanced degree and teaching credential (past or current)
Classroom experience preferred
Experience as a classroom teacher, experience working in a management, specialist, or professional development role
Experience working in an Educational Technology company

Employee Engagement Manager Resume Examples & Samples

Engagement & Capability Develop Program Design
Engagement & Capability Program Delivery
Attrition
Strong domain knowledge of Human Resources operations
Excellent interpersonal, organization and communications (both verbal and written) skills
Excellent Client Relationship skills; ability to identify, build and maintain relationships to deliver success
Strong communications skills; ability to interact with Clients (both within and external to HR) , in-country leadership, and engage with Local, Regional and Global Management Committee
Ability to influence outcomes and leverage a global network to achieve targeted outcomes
Strong process management mindset
Strong analytical and problem solving skills; solution orientated thinker who is able to perceive issues from a Client’s perspective
Strong project management experience; defining, managing and delivering simple and complex projects, working to tight deadlines with ability to resolve conflicting work priorities
Self Starter; ability to resolve day-to-day issues without escalation
At least ten years experience in HR operations management/ managing complex operations

Workforce Culture & Engagement Manager Resume Examples & Samples

Reports to the Site President/Office of the Site President. Develops, plans and executes: key workforce culture activities and internal and external community events; Citi Service Center standards and reporting; and various site strategic initiatives. Leads cross functional teams supporting those activities
Develops and manages the overall plans for the business site-related initiatives/programs; interfaces with Site Leadership for input
Ensures resources are allocated to deliver key initiatives, and manages them through successful execution and implementation. Identifies and sequences activities to meet implementation dates
Generates required site-related reporting and assessments to meet local, executive management, NAM and CSC needs
Completes other tasks and duties as assigned
Excellent leadership, communication, employee culture awareness/observation, negotiation, decision-making and problem-solving skills
Demonstrated experience in management interaction at multiple levels
3-5 years experience in business and/or project management functions; demonstrated skills in planning, organizing, analysis and execution
Knowledge of shared services operations and experience of working in virtual environment a plus
Ability to discern issues and recommend solutions
Strong oral and written communications skills
Ability to see the big picture/strategic purpose without losing attention to detail/tactical execution
Strong planning, organizational, time management and problem solving skills
Strong Project management skills
Advanced proficiency in Microsoft Office products, SharePoint 2007application
Degree level (BA /MBA) and relevant experience

Digital Engagement Manager Resume Examples & Samples

Manage and further expand a team of social media professionals (3+) and work closely with other staff within the Marketing and Communications group
Lead and grow the social media team and capabilities, including bringing new ideas to the team’s organization and capabilities
Balance creative strategic thinking with tactical execution expertise to advance client goals
Provide the subject matter expertise and thought leadership leading to effective and creative market-facing digital engagement capabilities
Play a key role in proposal strategy development and planning
Serve as client interface on social media project opportunities
Participate in and manage
6+ years of experience with progressive advancement in digital communications
Demonstrated leadership skills including experience guiding teams and managing vendors
Demonstrated success structuring and leading a social media team, including identifying and developing talent, improving project and social media management tools, monitoring client satisfaction and proactively identifying opportunities to improve the creative output of the team
Experience in creating unique and innovative partnerships and/or cross-promotional campaigns between clients and media partners
Deep knowledge of the professional services business, government and commercial client segments and competitor landscape
BA in Communications, Marketing, Advertising, Journalism (or related field)
Public relations or Ad agency experience
Exceptional verbal, interpersonal and written communication skills
Technology & Management Solutions
Marketing, Interactive & Technology

GCG Digital Engagement Manager Resume Examples & Samples

Work closely with various product managers to ensure that the products stay digitally relevant
Ensure that the online channel complies with MAS and Citibank’s policies
Train and guide front liners on the system’s capabilities
You should also possess strong analytical, interpersonal and communication skills, and be familiar with MS software applications such as Word, Excel, etc
Other important qualities include ability to work independently and in a team, accountability and a positive work attitude

Engagement Manager Resume Examples & Samples

Manage License Compliance reviews from initiation to completion. This includes managing third-party audit firms and working extensively with many of VMware’s organizations including Field Sales, Sales Operations, Finance, Legal and Global Support Renewals
Interpret complex license and maintenance agreements
Update databases specific to designated key performance indicators and complete monthly reporting requirements
Determine scope of reviews
Maintain a consistent pipeline of reviews to achieve quarterly goals
Close engagements ensuring proper compensation to VMware while preserving customer and field relationships
First point of contact for escalated customer queries
Analyze license purchase and deployment data
Key resource for Legal and Sales for contract negotiations relating to audit provisions. This support requires on-call availability during quarter ends
Participate in projects to document and improve processes and add to the licensing knowledgebase
Obtain a thorough understanding of VMware products, market and business environment
Partner with global engagement managers and support team
B.A. or B.S. in Business Administration, Accounting, Law, Economics, or Finance required (other majors OK with requisite experience)
MBA, CPA or other relevant advanced degree or certification preferred
The ideal candidate will possess a minimum of five years of experience managing license compliance audits and taking a leadership role in managing, building best practices and advising stakeholders on processes in a license compliance, audit, legal or sales function
Strong understanding of software license agreements with specific experience and proven ability to comprehend and interpret complex licensing issues
High level of independence and resilience
A strong, confident and assertive demeanor with a proven track record of exceeding goals
Exceptional presentation, written and verbal communication skills required; experience working with C-level personnel
Mastered organizational and project management capabilities
Strong analytical, research and problem solving skills required; attentiveness to detail
Ability to work independently in a dynamic fast-paced environment
Proficiency using Excel, PowerPoint, Word and SharePoint
Knowledge of Quickbase and Oracle EBS preferred

Engagement Manager Resume Examples & Samples

Initiating the design, development and implementation of service levels required to increase customer satisfaction and resolve business process issues for the identified accounts
Provide oversight, coordination and timely verbal and written executive communication of customer-initiated business escalations outside of standard incident, problem, and change management processes
Ensures the success of customer deployments, managing the planning and execution of contractual obligations, and coordinating the interaction of internal, partner and customer resources toward the completion of key services projects
May be involved to provide input to develop new product offerings including suppliers to meet business requirements
Drives changes across related CMS functional processes in support of the customer by influencing the direction of service across all CMS delivery team/supplier(s) supporting the assigned customer account base
Coordinate and communicate with peer Cisco support organizations to ensure seamless operational support
Act as primary point of contact for CMS related service needs outside of the service desk
Coordinate documentation of customer-specific operational processes and procedures as required for CMS operational support
Develops and presents service engagement documentation, partnership solutions, risk assessment, pricing and margin analysis
Conduct Monthly Service Reviews (MSRs) with key Customer and Cisco personnel. The MSR report details key operational metrics, provides a monthly view of CMS service delivery performance measured against agreed upon Service Level Objectives/Agreements (SLO/SLAs), and addresses outstanding CMS operational issues. The MSR is delivered remotely via WebEx
Conduct Quarterly Business Reviews (QBRs) with key Customer and Cisco personnel. The QBR report details month-over-month trending of key operational metrics, provides a quarterly view of CMS service delivery performance measured against agreed upon Service Level Objectives/Agreements (SLO/SLAs), and addresses outstanding CMS operational issues. The QBR is delivered remotely via WebEx, or may be delivered at customer location if agreed to in advance
Coordinate customer instructional sessions pertaining to service operations process and procedures, leveraging existing pre-recorded videos and documentation or other organizations
Provide oversight of high severity incidents and high visibility escalations, providing feedback and input as required to expedite incident resolution
Provide custom reports based on individual customer needs. Each custom report will be scoped and mutually agreed upon by the customer and Cisco
Provide internal management reports on assigned customers
Service level reporting including follow-up within Cisco and with the Customer on identified gaps to help ensure improved performance
Identify and/or coordinate custom instructional sessions based on individual customer need. Each session will be scoped and mutually agreed upon by the customer and Cisco
Supports Sales and Business Development in creation and successful execution of Statements of Work
Interacts regularly with the Services Delivery Executive assigned to the customer and is part of his/her virtual management team
Supports Sales Account Team to pursuit and expand existing or new offerings in the area of Cloud or Managed Services
Possesses detailed business knowledge of Cisco products specific to Cisco Cloud & Managed Services (CMS) product suites and/or project/program management in the network space

Engagement Manager Resume Examples & Samples

Initiate the design, development and implementation of service levels required to increase customer satisfaction and resolve business process issues for the identified large/complex strategic accounts
Ensure the success of customer deployments, managing the planning and execution of contractual obligations, and coordinating the interaction of internal, partner and customer resources toward the completion of key services projects
Act as customer’s primary point of contact for CMS-related service needs outside of the service desk / NOC
Assist in developing new product offerings, potentially including suppliers, to meet business requirements
Drive change across related CMS functional processes in support of the customer by influencing the direction of service across all CMS delivery teams/suppliers supporting the assigned customer account base
Coordinate documentation of customer-specific operational processes and procedures as required for CMS operational support. This includes customer-facing operations manuals and ticket handling process flows
Develop and present service engagement documentation, partnership solutions, risk assessment, pricing and margin analysis
Conduct Monthly Service Reviews (MSRs) with key customer and Cisco personnel. The MSR report details key operational metrics, provides a monthly view of CMS service delivery performance measured against agreed upon Service Level Objectives/Agreements (SLOs/SLAs), and addresses outstanding CMS operational issues
Conduct Quarterly Business Reviews (QBRs) with key customer and Cisco personnel. The QBR report details month-over-month trending of key operational metrics, provides a quarterly view of CMS service delivery performance measured against agreed upon Service Level Objectives/Agreements (SLOs/SLAs), and addresses outstanding CMS operational issues
Provide service level reporting including follow-up within Cisco and with the Customer on identified gaps to ensure improved performance
Coordinate customer instructional sessions pertaining to service operations process and procedures
Program manage change management initiatives
May provide general consulting for a specific service area
Ensure successful execution of Statements of Work
Execute assigned duties with minimal daily supervision and with directives and goals set by Cisco and customer initiatives
Report goals, support plans and initiatives to a variety of internal and external stakeholders

Provider Group Engagement Manager Resume Examples & Samples

Manage and deliver reporting and analysis on profitability and performance for internal and external entities on Provider groups
Make recommendations to market leadership through detailed analysis/consideration of financial and operational implications to Humana and the groups
Proficiency in analyzing and interpreting financial trends for health care costs, administrative expenses and quality/bonus performance

Provider Engagement Manager Resume Examples & Samples

Optimize Business performance by coordinating with internal network, sales and operations teams to engage providers and health systems around results related to Quality, Clinical performance, Utilization Management, Medicare Risk Adjustment, and various incentive programs
Develop strategies and processes to improve provider engagement and report on progress
Instill and earn the trust of the core contacts at our provider risk partners
Identify operational barriers and work together with providers towards resolution / mitigation
Create and execute on provider-specific strategic plans that drive profitable growth through a focus on cost containment, quality of care, and documentation accuracy
Review financial and clinical metrics with providers: deliver tangible and timely data that leads to action
Manage the network: have a thorough understanding of provider landscape in order to drive positive change
Present, evaluate and share Humana’s resources and tools to support long-term success: examples include Medicare Risk Adjustment, coding and documentation, STARS measures, data exchange and clinical programs available to members
Work collaboratively withinternal stakeholders to ensure we are deploying the right tools andperformance metrics to our key provider risk partners
Health care or managed care experience
Experience working with and influencing senior leadership
Demonstrated ability to effectively communicate within internal and external organizations
Proven planning, preparation and presentation skills
Proficiency in analyzing and interpreting trends in medical cost, utilization and quality metrics
Demonstrated ability to manage multiple projects and meet deadlines
Self-motivated and high-performing, able to function independently
Experience working in a client-facing or consultative, collaborative environment
Experience with Medicare Advantage

Group Engagement Manager Resume Examples & Samples

Oversee the set-up of Humana's service fund and provider file maintenance for Provider groups
Manage and deliver reporting and analysis on profitability and performance for internal and external entities on provider groups
Serve as focal point for provider risk group questions regarding financial settlement, delegation, claims adjudication and funding
Healthcare and/or managed care with network management or provider relations experience
Preferred experience in the medical industry (medical terminology, education etc.)

Provider Group Engagement Manager Resume Examples & Samples

Experience managing Quality Improvement Programs
A minimum of 3 years’ solid progressive contracting experience for a national health plan
Solid relation management experience including supervisory, mentoring and team building
Proven contract preparation skills, with an in-depth knowledge of Medicare and other reimbursement methodologies
Ability to travel within assigned geography up to 50% of the time
Bachelor’s Degree in Healthcare, Finance or a related field

Digital Engagement Manager Resume Examples & Samples

Participate in and manage: developing strategic social media plans based on sound analytics and supported by credible research
Managing digital earned media outreach to expand campaign reach
Interfacing with the paid media team to coordinate and place paid placement for social media and native advertising
Researching top vendors to become valued partners; cultivating those relationships for best features and pricing
Partnering with the creative team and acting as a liaison between all departments and outside vendors
Staying up-to-date with digital engagement trends and innovations

Group Engagement Manager Resume Examples & Samples

Bachelor's degree required; Master's degree strongly preferred
Minimum 5 years in health care or managed care with Group Account Management, Provider Contracting or Provider Relations experience
Expert experience in health care or managed care in lieu of Master's degree preference

Provider Group Engagement Manager Resume Examples & Samples

Make recommendations to market leadership on product design, contract terms & negotiations, key performance indicators and engagement metrics
Oversee the reporting functions whether via Service Fund and CareBook nationally or the local finance and analytic teams
Minimum 5 years in health care or managed care with Provider Contracting, Network Management or Provider Relations experience
Experiencing facilitating & implementing various initiatives with groups (HEDIS, MRA, STARS, etc.)

Engagement Manager Resume Examples & Samples

Ability to interface at senior management level and above
Data storage or systems integration/management experience
4+ years of managing large billable projects for external customers
Excellent ability to communicate effectively, both verbally and in writing
Strong technical acumen, sufficient to understand the technologies and technical issues involved with the NetApp product portfolio and heterogeneous customer environments
Ability to interpret a variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
Ability to translate moderate to complex storage solutions or strategies into simple to understand clear concepts and objectives for project execution
US citizen (eligibility for US government security clearance preferred)
Experience with US public sector customers (state, local, education, US government civilian, DoD, and/or intelligence customers)
Bachelor's degree (B. A.) from a four-year college or university or MBA preferred
6+ years experience in a similar role as a Project Manager or Service Deal Shaper
Formal Project Management certification desired (e.g. PMI, with ITIL foundation knowledge)
Data storage or systems management experience

Bss / oss Engagement Manager Resume Examples & Samples

5-10 years’ experience of technical sales & presales Telecom & IT industry
Functional knowledge in Telecom BSS (Charging, Billing, CRM) and/or OSS (Fulfillment, Assurance) domain
Experience in Telecom business process, eTOM & IT service management frameworks
Delivery experience in complex BSS/OSS projects as Solution Architect, Technical Lead or Project manager
Experience in sales with Telecom Operators in Romania will be considered a plus
LI-MH1

Engagement Manager Managed Services Resume Examples & Samples

Lead virtual teams encompassing Managed Services, other Ericsson portfolio areas, global and local delivery capabilities and external parties to develop the detailed solutions that support sales propositions
Lead the Managed Services elements of engagements; ‘close the deal&#8217
Strong financial/business case and commercial capability
Program management skills. Leadership skills in managing onshore /offshore transition/transformations
Varied experience (3 years +) within functions relevant to Services sales; Sales, Operations and Delivery, Commercial Management, Engineering
Proven sales success evidenced by developing Sales and securing firm Orders
Varied experience (3 years +) in a technical/operational role delivering service to customers
Experience (2 years +) in a team leadership position
Qualified to master degree level or similar

Provider Group Engagement Manager Resume Examples & Samples

Minimum of 3 years of solid, progressive contracting experience for a national health plan
Solid relation management experience, including supervisory, mentoring, and team building
Excellent written and verbal communication skillls
Bachelor's degree in healthcare, finance or related field strongly preferred

Project Engagement Manager Resume Examples & Samples

Work with Business teams to develop Mediaroom products customers and maintain good relationship with existing customers
Support Business teams, Product team and FE internal team to provide Mediaroom consultant service to customers and setup Mediaroom products line demonstration system for external and internal requirements
Analyze and write SOW (Statement of Work) for solution project, support Solution Architect write and maintain solution project documents, including project plans and resource estimates, scoping, and identifying requirements throughout implementation and deployment
Plans and organizes resources (may including engineers, solution architects, tester, UX team, etc) to achieve specific project objectives, write and maintain project spec
Trace and drive whole team for meeting all milestones for project deliverables
2-3 years working experience in software development / testing and at least 4 years in Project Management or Engagement Management are required
Fluent in English, both oral and written
Be familiar with product development and release cycle for enterprise applications
Demonstrated customer focused innovation
Strong problem solving skills and cross-group collaboration skills are desired
In depth hands-on, working knowledge of Microsoft Server products, iOS & Android & Linux are plus
BA/BS degree in Engineering, Computer Science, or related discipline

Digital Engagement Manager Resume Examples & Samples

Work closely with the Marketing and Decision Management teams to design promotions to drive online and mobile banking usage
Occasionally work with Operations and Technology to investigate operational and technical issues
Track MIS for revenue and usage
You should also possess strong analytical, interpersonal and communication skills, and be familiar with MS software applications such as Word, Excel etc
Good verbal and written communication skills are essential

Engagement Manager Ms IT Resume Examples & Samples

He will closely work with Customer Units (CU), Regional EP’s, Region Operations and Business/Product Line to provide superior engagement experience
Work closely with key regions EP and deliver with highest quality of deliverables across the sales engagement cycle for e.g. (Customer presentation, solution document, costing, dimensioning, statement of compliance etc.)
Develop a solution strategy, value proposition and engagement plan for each opportunity and management of this through the bid cycle
Strong Thought Capability to deliver our value argumentation to Regions globally
Available for Escalation from all the regions in short notice
6 Qualifications
More than 8 years of relevant experience ( IT Managed services , IT application operations, IT infrastructure management , Billing operations, Cloud Operations , Data- centre operations)
Domain knowledge of OSS/BSS or Enterprise applications
Prior experience in Leading IT companies such as IBM, HP, Amdocs with in solution or pre-sales department would be plus
International Experience is PLUS
Ericsson BU and PDU ways of working is PLUS
Strong in consultative selling, strong experience needed for Ericsson Managed Services and Multi-Vendor Solutions
Customer presence: Ability to command the attention and respect of senior customer and industry executives, building trust
Excellent interpersonal, social and presentation skills
7 Human Competence
Be enthusiastic and motivated
Have strong customer focus and have effective presentation and communication skills
Ability to travel within the country and international as per business requirements
Have strong interpersonal and customer relationship skills
Be able to work independently and be self-motivated
Ability to persuade and mobilise internal/external resources to fulfill customer requirements in the design space
Ability to provide clear and concise reports/feedback to peers and management, adapting the style of communication appropriately to the audience/receivers
Solution thinker rather than problem identifier

Engagement Manager Ms Resume Examples & Samples

Communicate the customer visions, strategies and requirements within Ericsson
Generate sales by positioning Ericsson as a technology leader
Support Managed Services sales opportunities from 10 Regions of Ericsson
Should be able to work as Engagement Lead or CSR as required
Closely work with the Region CSR and Business Unit Global Services to prepare MS solutions according to customer requirements and in alignment to BUGS/Managed Services blueprint
Develop expertise in supporting new technologies and domains Network & IT from MS perspective
Interface with Region EPs and Delivery Teams to support the managed services sales opportunities in the Regions
Contribute to the definition of operational MS solution; delivery organization field, Engineering, competencies, processes, tools, dimensioning and costing
Support EP teams in the region in customer discussions
Drive self and team’s competence development
Good financial know how to develop costing models supporting MS business cases
Produce bid documents presenting and selling MS Solutions
Produce costing input for MS business case and other ACR requirements on CSR
Produce relevant SDP material supporting the Engagement lead
Support regions in reviewing solution and other bid related documents/information
Support regions in due diligence
Support regions in contract handshake i.e. handing over from sales to delivery
Graduate in Engineering with MBA from premier business schools
At least 10 years of work experience
Good understanding of the telecom operations for various technologies

Engagement Manager Resume Examples & Samples

At least 3 years experience in consulting
At least 3 years experience in IT (Information Technology)/ERP (Enterprise Resource Planning) implementation (such as: PeopleSoft Human Resources, SAP Human Resources)
At least 3 years experience in ERP Program Management identifying project plans, approaches, risks, mitigations, strategies to meet client requirements
At least 3 years experience in HCM Functional/Business Process design
Certified in PMP
Finnish: Fluent

Engagement Manager Resume Examples & Samples

Support in developing & delivering customer presentations including solutions, value argumentations & business cas
Minimum 5 years in leadership position
LI-FH1

Engagement Manager Resume Examples & Samples

Manage implementation projects as assigned by Senior Professional Services Management
Co-ordinate the members of the on-site implementation team and attend client location for the length of the engagement, up to 8 weeks depending on project requirements
Act as trusted advisor to clients, providing thought leadership and guidance in Regulatory Compliance subject matter areas
Assist the Sales team in responding to Request for Proposals for clients
Provide advice to the Product Management team on product development issues
Good knowledge of standard Compliance processes including KYC, AML, Sanction Screening, PEP Screening and transaction reporting / exception reporting
Good understanding of Regulatory requirements (including OFAC, Wolfsburg Group principles)
Proven experience in financial services industry, ideally in an international payments department dealing with various SWIFT Message Types
Experience in Trade Finance Operations would be desirable
Experience of conducting user training would be an advantage
Proven experience of managing projects demonstrating excellent organisational skills, working to strict deadlines
Proven problem solving skills evidenced by the ability to evaluate the current state of compliance, identify the path to solution, and develop and execute a plan to achieve success
Excellent presentation and communication skills, including the ability to influence at a senior level

Engagement Manager Resume Examples & Samples

B.Sc. in Computer Science/Electrical/ Telecommunications Engineering degree from any reputed University
At least 8 -10 years of working experience in relationship sales & from ICT industry
Self-driven and result oriented
Strong sense of responsibility and accountability
Understanding of business operations and corporate culture

Senior Engagement Manager, M&E Resume Examples & Samples

Demonstrating Strong EQ (Be Aware) – Having a keen sense of self awareness is the foundation of leadership at Adobe. Whether you’re an individual contributor or a people manager, you’re someone who’s empathetic and mindful of your impact on others
Selecting Talent (Be a Recruiter) – You’re a guardian and an ambassador for selecting talent at Adobe! You recommend and recruit only the best. You embrace diversity of ideas, experiences and working styles because you know that diverse teams drive better business results
Leading change (Be an Agent of Change) – You readily adapt to business changes. Ambiguity or uncertainty never seems to stop you from working productively. You’re maniacally focused on execution and you’re always looking at new approaches to resolving issues

Senior Audience Engagement Manager Resume Examples & Samples

35% Support and increase effectiveness of social efforts across Meredith brands
Use data and analysis to provide insights for editorial teams to maximize content reach and performance
Provide strategic recommendations focused on driving business objectives such as traffic, revenue, social reach, etc
Manage relationships and communications with major social media companies and vendors
Provide timely and relevant information to brand teams about platform updates and features that impact their business in a clear and concise manner
Create the standard by which we use social media insights to drive action for editorial teams
Work with management to improve organizational social media structure and best practices
30% Act as subject matter expert on maximizing social integrations within our websites and other products
Provide insight into best practices and provide recommendations to product managers for maximizing sharing, social login and commenting opportunities on our sites
Communicate technical changes from social platforms that may impact or provide more opportunities for social functions on our sites
Track and analyze social media functions across our websites and communicate changes and trends across brands
30% Monitor and Analyize Social Performance Data
Monitor and interpret metrics to identify trends and provide strategic direction for future social efforts, tests or additional programs
Effectively communicate metrics and test results to stakeholders in a timely manner

Professional Services Engagement Manager Resume Examples & Samples

Oversee Strategy and Transformation Services customer engagements from pre-sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes
Collaborate with fellow Engagement Managers to manage work distribution and task allocation
Manage day-to-day project operations, serving as a functional and domain expert on the project team
Facilitate client buy-in of proposed solutions at the highest management levels
Lead the development of services proposals, statements of work, and contract negotiations as required
Drive the continuous improvements of our service offerings based on customer experiences
Provide leadership and support for delivery teams and staff
Work cross functionality across the Rackspace organization and Strategy and Transformation Services Partner ecosystem
Effectively manages the day-to-day team activities to achieve both customer and Strategy and Transformation Services objectives
Manage expectations and interactions with Rackspace customers, sponsors, and other stakeholders
Assist Rackspace Sales team during opportunity assessment and proposal phases of the service delivery process, particularly as it relates to best practices, approach, timelines and scope
Work with the Rackspace Sales team to assist with the closing of prospective customers. Activities include, but are not limited to
Engagement implementation scope and pricing
Pre-contract expectation setting
Participation in pre-contract meetings with prospects and the sales department to discuss the solution design, cost estimation and project approach
Engagement resourcing
Proposal and/or Statement of Work preparation
Engagement budgeting
Define required roles and assist in project team creation utilizing Strategy and Transformation Services resources, both employees and approved Partners, as required for project delivery
Work with Rackspace Legal and Sourcing groups to effectively conduct quality reviews for contract approval and delivery
Commence project start-up process upon execution of contracts including: project set-up in professional services application; secure resources; establish project plans; and schedule kick-off meetings
Managing the relationship with the client throughout the project duration and acting as the main point of contact between customer and Rackspace
Ensuring the services delivered by Rackspace are conform to what has been contractually agreed between customer and Rackspace and monitoring the delivery of said services against agreed schedule, quality, scope and budget
Managing the financial aspects of the contract (billing for services, following-up on payments etc.)
Acting as the escalation point when issues arise with Rackspace’s resources / services and managing any dispute or conflict
Weekly Project reporting internally within Rackspace organization on project performance (services delivery, progress, economics, problems, etc.), change management process and any problems or issues and any follow-up action required. Additionally, communicates status, issues and risks effectively to client and internal Rackspace team members
Manage project risks, including scope management, resource balancing, timeline delays, and technology adoption
Project Management - familiar with project management processes and frameworks. 3-5 years
Customer Relationship Management 3-5 years
Technical Solutioning / Sales (None quota bearing) 1-3 years
Vendor / Partner Management (Including negotiations) 1-3 years
Experience in Hosting Industry 3-5 years
Professional Services Consulting 3-5 years

Email & Engagement Manager Resume Examples & Samples

Create an engagement strategy encompassing development of campaign ideas, testing, execution, segmentation and deployment
Develop multi-channel (channels include email, push notifications, in-app messaging) marketing communications for the purpose of acquiring new users, encouraging them to listen, converting them to registered users, and enriching iHeartMedia’s subscriber data
Develop and evolve a comprehensive customer lifecycle with highly targeted messages and content
Collaborate with editorial to develop the voice used to communicate with fans and evangelize the service. Ensure marketing message is conveyed clearly and delivered properly to prospects
Work closely with our Analytics team with an insightful eye towards identifying key audiences
Responsible for post-messaging reporting, including pulling reports and delivering insights and recommendations for future campaigns
Develop email and push best practices to be communicated across the organization and to the local stations
Assist the Marketing Director and team in coordinating various integrated communication and marketing initiatives. Work with a team of designers and ensure campaigns are designed to meet best practices and enhance the user experience
Monitor competitor presence, and research new technology and trends of how different brands communicate their brand message
2-4 years of experience with digital and email marketing platforms. Past experience in the entertainment, music or online space also preferred
Creative thinker who has fresh ideas about growing the iHeartRadio brand and audience
Knowledge of social networking platforms including, but not limited to: Facebook, Twitter, Instagram, Vine, YouTube and Google+
Superior and persuasive communication skills, including the ability to proofread
Possess a balance of creativity with good analytical skills
The ability to work quickly and shift gears on a dime
A healthy appetite for music, pop culture and entertainment
Bachelor’s degree in Marketing, Media, Communications is preferred

Group / Practice Engagement Manager Resume Examples & Samples

Perform trend analysis and present recommendations
Membership reporting and trending by product and area
Strong organizational, interpersonal, communication & presentation skills
Health Plan and/or Medical Group experience background

Engagement Manager Resume Examples & Samples

5-10 years experience of relationship sales & from TV industry
Minimum 5 years in leadership positions for E2E TV Solutions design and/or delivery
TV/Broadcast BusinessandTechnologies Understanding
TV/Broadcast Market Insight/Trends
Good presentation & Communication Skills
Negotiation & argumentation Skills

Engagement Manager Resume Examples & Samples

Build, manage & expand the regional offering portfolio in a specific area of competence or business
Bachelor's Degree in Business or Engineering or ICT from reputed Public or Private University
6 -10 years of working experience in relationship sales and from ICT Industry
Minimum 5 years of working experience in leadership positions

Senior Engagement Manager Resume Examples & Samples

Manages engagement risk and delivery quality
Establishes the processes to support delivery operational excellence. This includes project initiation in the delivery system, defining the project calendar and work breakdown structure, and defining deliverable acceptance and reporting procedures. Project initiation also includes validating scope, conducting project kickoff and holding Conditions of Satisfaction (COS) discussions with stakeholders
Tracks the performance of the engagement, the quality of project deliverables and reports on the effectiveness of the engagement against the baseline plan
Builds his/her time into engagements as appropriate to allow for mitigation of engagement risk and to achieve the required level of billable utilization set by the business
Reviews and approves consultant and partner billable hours and expenses each week, and reviews and approves client invoices before they are sent
Defines in advance the acceptance criteria for each project deliverable, works with the team to establish delivery dates for each deliverable, and oversees the review of client deliverables to ensure they meet all client acceptance criteria, securing sign-off on each deliverable as defined in the SOW
Develops strong, positive cross organization relationships with internal groups to include industry units, account teams, and product groups, as well as with partners and customers
BS, BA or Master’s degree
Competency in Analytical Problem Solving, Customer/Partner Relationships, Product & Technology Expertise, Project Management, Strategic Insight
IT Implementation (e.g. CMM and CMMI), IT Service delivery and Support (e.g. ITIL Foundation), Project Management fundamentals (e.g. PMI or equivalent) and Industry-specific certifications (if applicable)

Engagement Manager Resume Examples & Samples

Bid & Deal Management. Manage a portfolio of bids and opportunities, validating requirements and business drivers with customers and coordinating and managing a team of technical experts to scope and map a costed and priced solution in a timely organised professional way
Delivery Management. Experience of managing a large portfolio of engagements including technical and project management for customer led projects, Microsoft primed POCs, and Microsoft led delivery of mission critical solutions, to enable delivery insight to be built into all engagements being scoped
Commercial acumen. Orchestration of propositions to contract, including complete management & accountability for the commercial model and all of its components for the scoped delivery programme to the satisfaction of all stakeholders and in line with all required policies and processes
Business development. Contribution to the development of the Microsoft engagement pipeline in the UK including qualifying, developing, shaping and optimizing opportunities into viable delivery propositions
Industry expertise. This opportunity requires strong sector experience - you will work in complex environments with multiple stakeholders. A strong understanding of one of more industry sectors is essential. (Public Sector, Finance, Retail, Communications, Manufacturing or Utilities for example)
Security Clearance - Due to the nature of some of the work, candidates may be required to undergo UK Security clearance to SC level
Strong “soft” skills such as empathy, listening, self-awareness and communicating in different methods dependent on individual preferences
Demonstrable business and people leadership skills, ideally obtained within a Consulting Services organisation
Project Management and Team Leadership to inspire, coordinate and deliver results back to our customers
Experience of Business Case production, ROI, Organizational Change Management, Enterprise and Solution Architecture, Portfolio management and governance. Scoping of complex contracts and a track record of delivering large programmes of work
A combination of a degree and equivalent work experience. Proven related IT experience
A proven record of delivering business value from Information Technology at an executive level
Candidates must have a deep understanding of markets, industries, business, customers, and technology

Prfessional Services Engagement Manager Resume Examples & Samples

Has personal pride in the quality of work delivered
Has created project plans, budgets and schedules
Is able to provide on a weekly report updates on delivery revenue forecasts including their current status, likely close, possible over-runs and risk/issues to successful delivery
Is able to provide weekly financial updates on revenue and margin

Engagement Manager Resume Examples & Samples

Readiness to travel Up to 5 days a week (home on weekends-based on project requirements) : Mastered
Experience in IT (Information Technology)/ERP (Enterprise Resource Planning) implementation (such as: PeopleSoft Human Resources, SAP Human Resources) : Mastered
Experience in ERP Program Management identifying project plans, approaches, risks, mitigations, strategies to meet client requirements : Mastered
Experience in HCM Functional/Business Process design : Applied
Experience in consulting : Acquired

TCM Fan Engagement Manager Resume Examples & Samples

3-5 years of editorial and marketing experience
Strong knowledge and editorial experience including social media, email campaigns and digital platforms
Enthusiasm/knowledge of classic film genre a must
Demonstrated self-starter with the ability to handle multiple projects, prioritize work assignments, meet deadlines, and work independently in a fast-paced environment
Strong communication skills with the ability to collaborate and work cross-functionally
Computer skills including proficiency in Microsoft Office

Managed Services Engagement Manager Resume Examples & Samples

Market Insight
At least 5-10 years’ experience of relationship sales & from the ICT industry
A minimum of 5 years’ experience in leadership positions

Engagement Manager Resume Examples & Samples

Strong people leadership skills with ability to inspire, envision and motivate teams
Maturity to deal with ambiguity and agility to switch gears, strategic and tactical, according to organizational needs and dynamics
7-12 years of progressive related experience which may include Business Strategy/M&A Integrations/Consulting/Customer Experience functions
5- 6 years of demonstrated success in leading/driving customer experience improvements, operational excellence or process engineering projects
2 to 5 years of people management experience
Strong understanding of various business process improvement methodologies. Lean/Six Sigma Black Belt Certification highly preferred and minimum Green Belt certification
Bachelor’s degree or equivalent a must; MBA or equivalent strongly preferred
Leading Change (Be an Agent of Change) – Change leadership is what you do! You proactively identify opportunities to align team goals with organizational change. You’re great at building support for change because you communicate with conviction and you help those around you to see both the rational and mechanics for business changes and how to adapt accordingly

Senior Engagement Manager Resume Examples & Samples

Establishes the processes to support the engagement, including setting up charge codes, defining the project calendar, and defining deliverable acceptance and reporting procedures. Project initiation also includes validating scope, conducting project kickoff and holding Conditions of Satisfaction (COS) discussions with stakeholders
Ensure that all legal, fiscal and personnel policies such as policy approvals, time conformance, engagement length, client invoicing, T&E, etc., are honored and that forecasting is submitted and revenue recognition is accurately forecasted and tracked
Defines in advance the acceptance criteria for each project deliverable, works with the team to establish delivery dates for each deliverable, and oversees the review of client deliverables to ensure they meet all client acceptance criteria, securing sign-off on each deliverable as defined in the SOW. Engagement Managers spend time with customers assessing customer satisfaction and addressing issues that may negatively affect customer satisfaction or project outcomes. Engagement Managers work with Project Managers to take corrective action on projects not meeting quality, schedule, budget, or customer satisfaction targets. Engagement Managers support achievement of several performance scorecard and key performance indicators directly or through collaboration with other roles in services, and sales. These include Delivery Margin/Project Profitability, Forecasting Accuracy, Delivery Excellence Index, CSAT and Time Conformance. Engagement Managers also carry an individual a billable utilization target of 35 per cent
BA or Master’s degree
Competency in Analytical Problem Solving, Customer/Partner Relationships, Product & Technology Expertise, Project

Group Engagement Manager Resume Examples & Samples

Strategic coordination with market peers in Sales, Health Services, Quality, Medicare Risk Adjustment, Finance and Provider Network Development to manage a cost effective network delivery system
Implement and manage Risk agreements
Work with Network Development and Medicare Engagement Managers to assist with making Risk partners successful as well as increasing the company’s Star rating
Manage current and future Risk Relationships
Coordinate and lead multifunctional team in a matrixed organization to support improvement in performance and operational efficiency of key engaged/risk provider partners
Manage the various Engaged/Risk relationships for provider partners who include contract modifications and progression of phasing contracts from Model Practice through the continuum of Global Risk
Prepare Pre-engagement providers for Risk discussion and implementation
Work with Medicare Advantage PPO, HMO and HMOPOS products in expansion areas while managing the Risk Group relationships with Monthly Joint Operations Committees
Work with delegated and non-delegated risk partners to help them to understand the business
Focus on relationship management
Work collaboratively with our PODS group and Operations group to help FFS providers
Strong leadership skills are required
Strong relationship building, interpersonal and communication skills
Demonstrated ability to manage multiple projects with attention to detail and meet deadlines
Ability to analyze data, identify root causes and process improvement opportunities and propose solutions
Flexible with change

Audience Engagement Manager Resume Examples & Samples

65% Support and increase effectiveness of social efforts across Meredith brands
Use data and analysis to provide timely insights for core-brand editorial teams to maximize content reach and performance
Provide ongoing content,copy and keyword-optimized recommendations focused on driving actions that support business goals
Manage day-to-day communications relating to optimizing social posts, such as copy edits, handling customer responses, image optimization, etc
Provide timely updates around social tools and platforms to help brands increase efficiencies and maximize their social resources
Test theories and educate brand teams on using social media insights to drive action
Assist brands as needed with posting activities
35% Monitor and Analyze Social Performance Data and Trends
Contribute insights to reports on social media best practices and trends both among Meredith brands as well as external social brands
Monitor and interpret metrics to identify trends and provide ideas for future social efforts, tests or programs
5% All other programs as assigned to help achieve engagement, traffic and/or revenue goals

Engagement Manager Resume Examples & Samples

Manage and drive competing requests across simultaneous client engagements
Identify, pull together, and drive project activities of teams from cross functional and partner sources
Manage project to time, budget, and contracted deliverables (including planning, scheduling, milestone reviews, etc.)
Manage project P&L to targeted margin results
Drive project reviews for management and customers
Ensure quality and time management processes are followed by team (e.g., change controls, time card submissions)
Help to document best practices in developing and deploying VMware solutions
Function as a frontline resource for “best practice” and informal customer questions
Liaison with necessary teams within VMware to achieve above items
At least 8+ years experience in customer-facing positions in a professional services firm, preferably with a management consulting or “Big 5” consulting organization
Management of large billable projects for external customers
Experience with modern services deployment methodologies, with emphasis on software and hardware architecture, and infrastructure design and development
Use of formal project management tools (e.g., MS-Project, Visio, etc.)
Strong technical background, with previous experience with delivery of Enterprise class software
Strong analytical skills regarding technical and project management issues
Strong organizational skills with an ability to manage competing client demands
Ability to interact and communicate with CIO-level personnel
Ability to travel up to 50% percent of the time, including international
B.S./B.A./M.S. degree or equivalent technical training
Project Management certification and ITIL certification preferred
Proficient in Portuguese and English

IT Managed Services Engagement Manager Resume Examples & Samples

Profitable growth of IT business through the relevant Ericsson portfolio complemented with partner solutions
Discover, shape and close IT Managed Services deals
Secure Ericsson involvement in creating customer visions, strategies, requirements and to translate into Ericsson capabilities within the IT domain
Secure sales to delivery readiness capabilities for solution within the domain
Ensure long-term continuity toward customers for thought leadership development
Influence the funnel for ICT business part of KA growth/sales plans
Bridge between Account, EP MS & Operations organizations to drive Engagement strategy & to mobilize team, secure knowledge sharing, documentation, re-use & business continuity
Drive C-level engagement and strategic collaboration for ICT domain with existing and new customers through professional services engagements i.e.service led go to market model
A business development role. Drive Ericsson involvement in creating customer visions, strategies and requirements and translate these into Ericsson capabilities within the IT domain
Set requirement for ACR and CSR selection (can also take the ACR or CSR role)
Advocate for Managed Services led sales engagement in KAM & EP
Drive business continuity including innovation, add-on sales, up-sales & cross practice sales business model
Engage with customers, through consultative engagements, to explore opportunities how Ericsson can make use of the complete portfolio of IT Managed Services to help customers capture their business opportunities
Planning and forecasting of resources needed to realize opportunities, including delivery
Manage and motivate people in diverse teams and geography, both in a line and matrix organizations selecting process
Identify and address the end to end implications of changes either in IT,network, operations, services or business models and create corrective actions to preserve or improve customer engagement/program goals
In-depth experience of ICT sales
Knowledge of ICT industry, competitors & value proposition
Commercial skills of ICT Programs, AD/AM, Managed Services and Software
Ability to translate customer needs and shape it in a step-wise approach
Business case driven
Proven leadership to mobilize expertize and drive change
Customer ICT experience
ICT Market Landscape and business environment i.e. main customer challenges and pain points, major competitors and their value propositions
Domain Competence: Experience in working with multiple competence domains and having led sales engagements spanning across portfolio and deal types
Focus domain competence is IT Managed Services and Telecom Cloud according to the portfolio competence document
Commercial Understanding
5-10 years experience of relationship sales & from ICT industry

Engagement Manager Resume Examples & Samples

Multinational Lead Architect experience on VoLTE;/IMS/WiFi Calling Projects
Following up 3GPP Standarts
Active community member in related technology groups
Very good knowledge and experience in Network Virtulisation

Engagement Manager OSS / BSS CU Ukraine & CIS Resume Examples & Samples

For selected OSS/BSS opportunities take on commercial driver role and bring the sales case to a successful close, on the right commercial terms
Establish and maintain relations with strategic partners
Use customer demands to promote customer-centric offerings in full collaboration with other internal regional functions that provide resources and capabilities and with corporate Business Units
Manage the budget for pre-sales investment for the assigned customers

Engagement Manager OSS / BSS CU Russia & MTS Resume Examples & Samples

In cooperation with your Customer Units (CU), broaden and strengthen the relationship towards the full range of customer executives, including CFO, CTO, CMO and CIO, to promote and sell Ericsson’s OSS/BSS solutions. You will proactively drive strategic customer dialogue on long-, medium-, and short-term topics to establish trust and build business partnership, and generate, qualify and close new sales opportunities
Oversee the full range of leads and qualified opportunities in the OSS/BSS area for the target CU(s), with a special emphasis on designated Key Deals
Regularly contribute to building a base of customer insights and value creation material in the area of OSS/BSS. This includes producing analysis on specific customers or countries, including power base modelling and gathering quality data for benchmarking and strategic analysis
In cooperation with Head of Practice participate in the Ericsson’s yearly strategy process

Senior Engagement Manager Resume Examples & Samples

Consulting background with a broad understanding of Microsoft technologies
Understanding and experience in pre-sales and delivery of software, infrastructure and consulting delivery projects
Excellent project management skills and the ability to prioritize your portfolio
Strategic and analytical thinker with an eye for detail
Strong written skills and ability to structure key architectural and strategy documents
Experience in structuring and delivering large and complex SI projects
Complex bid management experience
Experience in management of virtual teams towards common business goal
Experience championing new ways of working: assertive, bold and inspiring – both in stretching the team to deliver great services and drive high standards of achievement and delivery
Execution oriented - Thinks strategically, but stays on top of tactical execution
Excellent interpersonal and communication skills (English and Norwegian)

Engagement Manager Resume Examples & Samples

Primary focus on winning key deals in IP Transformation area by driving customer engagements in co-operation with Regions, mostly CUs and EP IPT
Drive early development of Value Propositions with Cisco
Leverage Ericsson capabilities, structural and people assets to maximize ability to offer differentiated competitive services
Engaging early in customers decision process to create the demand for transformation
Meeting regularly with customers (within defined territory) and responding to RFP’s
Ability to run all day workshops with customers as a Leader in the area of Network and Business Transformation with an ability to identify customer pain points, the respective business implications and identify the right solutions to meet the customer needs
Writing customer proposals that utilize the complete strengths of Ericsson to meet the customers pain points
Provide a trusted partnership for our customers resulting in increased customer satisfaction and a streamlined way of doing business with Ericsson
Minimum 10 to 15 years of proven experience in IP domain
More than 10 years experience in client facing activities
Proven examples of translating a customer challenge in the IP network domain into a solution which can be scoped, priced and delivered as a profitable engagement
IP technical background to enable qualification and distinction between complex and / or conflicting alternatives in network evolution
Knowledge of overall Ericsson and Cisco portfolio and strategy in the IP and OSS domain, Market position along with trends and customer challenges
Deep understanding of BUGS Offerings, related third party products and how to create customer value
Ability to coach, mentor and train others within Ericsson and have the ability to educate the customer on the benefits of a proposed solution
Proven ability to lead virtual cross-functional teams and ensure cohesive efforts toward a shared goal
Excellent written and verbal communication skills, in addition to strong analytical skills
International experience and ability to operate in a multicultural environment

Engagement Manager Resume Examples & Samples

Establish sales strategies and tactics
Graduated M.Sc in Telecommunication Engineering or Information Technology
Preferably Cisco Certification – CCIE or CCDP or CCNP[RG1]
10/15 years experience in
Strong background in IT for the Telecommunications industry andTelco dynamics, business drivers, and challenges knowledge
Solid background in addition to Telecommunications preferably in one of Automotive, Shipping, Utilities industries
Value propositions of IP Transformation and/or IP Network Outsourcing DC Transformation and/or DC Outsourcing definition
Business Case handling and BC financial indicators deep understanding
Program and Project Management methodologies knowledge and hands on experience
ITIL Framework knowledge and/or certification

Engagement Manager Resume Examples & Samples

Pre-Sales solution responsible for Smart City and Digital India opportunities in areas of connectivity, Transport and Smart Management
Engagement with 3rd Parties & Ericsson teams to create End to End solution for customer requirements
Business development in Smart City, Transport and Digital India
Proactively support sales engagements in Smart city and Digital India opportunities
Responsible to create Ericsson presence in Digital India projects
Perform up-selling & identify add-on sales opportunities
Contribute to Thought Leadership
Develop End to End solution with 3rd party partner ecosystem that meets client’s requirements
Develop Key Strategic Sales opportunities in Smart city, Transport and Digital India
Self-starter in BD and relations
Working with internal teams to build competence and value proposition for Presales Understand customer challenges and build solution to meet the needs
Engage effectively with C-Level to present Ericsson value proposition
Engineer/MBA with at-least 10 years relevant experience
Pre-sales experience in Smart city, Transport and Digital India opportunities
Pre-sales and Business development background

Engagement Manager Resume Examples & Samples

Ability to understand customer key requirement create Ericsson presence in the market
Develop End to End solution with 3rd party partner ecosystem that meets client’s requirement
Develop Key Strategic Sales opportunities in Industry Verticals
Working with internal teams to build competence and value proposition
Interface with the delivery teams to work on optimized models
Understand customer challenges and build solution to meet the needs
Contribute to Thought Leadership, go getter attitude
Engineer/MBA with at-least 10 years or more relevant experience
Pre-sales experience in Government, Defense and homeland security areas

Digital Engagement Manager YSL Resume Examples & Samples

Create and manage an advocate programme for the brand
Manage the creation of all social media brand content overseen by the DECM and marketing teams (and DMI)
Manage all paid social media activity in collaboration with marketing teams and Multichannel Manager
Monitor what is being said about brand across social media channels and act spontaneously to capitalise on conversation/trends etc
Act as single point of contact for CAD to manage any customer care issues
Passion for Communication and Digital Engagement
Highly Organized and high attention to detail
Experience in a fast paced environment
Able to prioritise
Experience in Luxury or retail sectors would be highly beneficial

Engagement Manager BSS / OSS Resume Examples & Samples

Lead virtual/functional team to support KAM to grow within & beyond current business
Perform value argumentation through generating customer business cases
Support in developing & delivering customer presentations including solutions, value argumentations & business cases
The Engagement Manager will drive pre-sales activities by showing technical, services and business expertise in the IT industry. The ideal candidate is an IT passionate with a strong understanding of BSS/OSS products and processes, IT Services and the IT industry trends (IT Transformation, Cloud, IoT). Experience with selling complete IT technology based solutions is important
Leads any and all aspects of the technical sales process and work cross-functionally on product/services and opportunity development
Demonstrated excellent verbal and written communication skills: needs analysis, positioning, business justification, closing techniques
Self-Motivated with focus on deliverables and passionate on quality
Ability to persuade others through face to face discussion, presentations, conventions and written communication
Presentation & Communication Skills

Engagement Manager, Debit Resume Examples & Samples

Ensure predictable, consistent, and successful project delivery
Provide a complete view of the overall project to all stakeholders
Exhibit proactive behavior by engaging in Debit project planning activities, including but not limited to: Defining the overall scope of the project; Creating and maintaining a consolidated timeline highlighting the major milestones and associated dates for project activities; Identifying and communicating project dependencies and impacts; Putting mechanisms in place to ensure on-going control of the project (E.g., Kick off meeting, overall Project Management Approach, Risk Management, Issues Management, Change Control, etc.)
Define project governance outlining roles and responsibilities and decision rights
Ensure success criteria defined upfront to promote alignment and actively manage to expected project outcomes
Keep all stakeholders (internal & external) engaged in the project, aligned on expected outcomes and informed about what is occurring throughout project
Proactively communicate the project’s progress on an on-going basis, ensuring transparency throughout project lifecycle. Provide leadership and key stakeholders with the information and venues to make effective, timely decisions
Provides leadership, accountability, and ownership for all aspects of the project life cycle
Represents the needs of the client in specific product development initiatives that are associated with the project
Working knowledge of debit processing within the financial services and/or technology industry
5+ years of previous project management and/or relevant consulting experience
Knowledge of and demonstrated experience in project management processes and methodologies, as well as, project lifecycle
Experience with matrix management of cross-functional processes and teams
Stakeholder Partnership
Frequent travel (5-10 times annually)
After hours support for project implementations
On call as needed

Engagement Manager Resume Examples & Samples

Preferably Cisco Certification – CCIE or CCDP or CCNP
10/15 years’ experience in
Strong background in Network and/or IT in the Telecommunications industry together with business intelligence about Telco dynamics, business drivers and market challenges of the industry
Background in addition to Telecommunications preferably in one of Automotive, Shipping, Utilities industries is a strong value-add
ETom and ITIL Framework knowledge and/or certification

Digital Engagement Manager Resume Examples & Samples

Create and manage the social media content calendar and monthly social media campaigns Bloggers/vloggers, makeup artists, influencers with smaller audiences
Be responsible for all day-to-day management of the brand’s social media channels
Manage an always-on social media strategy for the brand
Oversee and action all social media community management
Manage all blogger/vlogger events and activity to the defined influencer audience (above)
Identify emerging digital talent (in collaboration with the rest of the team) to constantly broaden audiences
Reporting to the Digital Engagement and Communications Manager/Director

Learner Engagement Manager Resume Examples & Samples

Identify the messaging, measurable outcomes to be achieved, audiences, creative concepts, communications channels, cadence and metrics for all LEAP Development external engagement tactics and strategies
Outline the timeline, delivery calendar and engagement materials needed to support new and revised program launches and provide input into project plans
Develop and execute messaging for external learner engagement and prepare supporting marketing material and other collateral
Utilize an array of existing channels and tools and emerging technology to deliver consistent and clear messages globally; assist in translations activities as needed
Seek to advance adoption and use of Citi Collaborate within the LEAP Development Team
Manage an internal and external partner network to effectively execute on all engagement and adoption plans
Manage the budget associated with the execution of the functional strategy
Write and edit content for intranet sites including Collaborate, internal announcements, blogs, newsletters, etc
Ensure a thorough review, edit and update process is followed for all functional activities
Provide assistance with event planning and management and other internal team/program communications
Complete projects, assignments and tasks as determined by the Head of Learning Advisory
Post-secondary education; University/College
7-10 years professional work experience in communications, marketing, business writing or learner/employee engagement
Excellent written and oral communication skills, with demonstrated experience/skill in communicating across different channels and with various levels of business leadership
Strong Microsoft PowerPoint skills used to visually convey compelling and easy to understand messages

Managed Services Engagement Manager Resume Examples & Samples

2, Responsibilities & Task
Problem solving, ability to analyze data and perform fact based analysis, we look for people with rigor, judgment and practical sense
Market and customer insight
Leadership, we look for people for people who strive to lead themselves, their teams and can foster effective team work in order to drive results for customers
English and Chinese language
5-10 years experience from ICT industry
Project management & line management experience is a plus
Commercial and/or sales experience is a plus
This job is based in Beijing

Engagement Manager IP Resume Examples & Samples

15 + Years of extensive experience in Telco Environment managing multi vendor Technologies
Demonstrate ability to provide thought leadership, think strategically and effectively communicate vision (both written and verbal) and influence cross-functionally
Complete understanding of the Business Environment, Competitive landscape , customer’s business challenges and ROI
Design and architect scalable and robust technical solutions to meet customer’s unique requirements
Build complimentary solutions around Cisco technologies so as to give a comprehensive solutions to customers, using third party hardware and software with an end-to-end Solution experience
Understand business outcomes of customers and translate them into technical solutions and present them to the customers
Demonstrate Leadership skills/Team work/ should have experience working in Large complex bids across cross functional teams
Relevant CCIE certifications is must
BE/BTECH Electronics & Comm/Computer Science
LI-RB1

Engagement Manager Resume Examples & Samples

Manage leading advertising agency and big brand campaigns, including client contracts (IO/PO)
Oversee campaign implementation and optimization – serve as central hub for all internal communication among multiple departments (Creative, Ad Ops, Development and Accounting)
Manage and report on multiple web and mobile ad campaigns to ensure campaigns are performing to optimal levels and clients are seeing the same performance
Analyze client reports through the duration of the campaign and provide recommendations for optimization; keep management informed of results and updates
Coordinate and participate in the ad trafficking process, which may include generating tags, optimizing campaigns, and troubleshooting issues with media vendors
Customer-facing participation during integration of enterprise-class Software as a Service (SaaS) solutions and custom media solutions
Managing customer expectations with respect to their defined business requirements and/or software license agreements
Working with customers and project resources in scoping and estimating engagements, including authoring and managing Statements of Work
Hands-on implementation support and engagement management including cultivating strong professional working relationships with customers and project stakeholders
Consulting with customers on solution best practices and providing functional guidance
Managing project timelines and key deliverables around project milestones by working collaboratively with customers, sales executives, and product teams
Operating in a fast-paced, multi-tasked environment as a player-coach
Serve as a liaison between MapMyFitness, brands and agencies
Develop processes to increase operational efficiency of the operations and account management team
Develop and maintain compelling case studies showcasing capabilities and client successes for future customers
5+ years of experience in the technology sector, specifically with Internet and Web-based technologies
3+ years in digital media Account Management experience on top rated web, mobile, or social platforms
Exceptional customer-facing and communication skills
Working knowledge of ad-serving technologies such as DoubleClick for Publishers by Google (DFP)
Working understanding of tactical campaign optimization techniques
Working business knowledge of HTML, XML, CSS, JavaScript
Working knowledge of JIRA (or equivalent task management system), Salesforce and MS Office
A proven track record of developing and nurturing brand and agency relationships while managing custom technical solutions in a dynamic environment
Familiarity with business-to-business Software-as-a-Service business model
Ability to travel to customer locations up to 10% nationwide
Bachelor’s in Computer Science or equivalent work experience in technology industry

Engagement Manager, Platforms & Devices Resume Examples & Samples

The Platforms and Devices Engagement Manager will lead engagement planning, execution, and reporting activities with primary responsibilities in the following areas
Bachelor's Degree in Accounting, Computer Science, MIS, Engineering, Information Security, or a related discipline with solid academic credentials
Minimum of 5+ years of experience with progressive responsibility
Understanding of infrastructure components, including: servers, operating systems, data storage (e.g., SANs, databases), directory services (Active Directory), and basic networking concepts is a plus, but not required
Demonstrates comprehensive technical skills of applicable accounting and reporting standards in reviewing audit areas, work paper documentation review and demonstrated success in leading a team in developing an audit approach
Proven experience advising clients in the area of technology as well general controls (e.g. IT, SOX)
Demonstrated ability to work in a complex, dynamic, and fast-paced environment with strong inherent project management skills, including: prioritizing tasks, balancing workload between multiple projects, anticipating next steps, adapting to changing situations and project scope
Strong interpersonal skills required, including: written and verbal communications, willingness to assist in areas outside of direct assignments when necessary, and commitment to self-improvement and completion of department objectives
Proficient in use of Microsoft Office suite (e.g., Excel, PowerPoint, Visio)
Exposure to internal audit, compliance or other internal control functions (including automation used in these functions) is a plus
Professional certification is a plus (e.g., Microsoft, Unix, ITIL, CompTIA, CISA, PMP, CISSP)
Ability to travel up to 25-35% annually

Gf-learner Engagement Manager Resume Examples & Samples

Experience in communications, marketing, business writing and/or learner and employee engagement
Understanding of customer focused marketing and brand management initiatives
Excellent written and oral communication skills, with demonstrated experience in communicating across various channels and levels of business leadership
Strong MS PowerPoint skills used to visually convey a compelling message
Able to self-direct and motivate in a collaborative team environment
Awareness of digital learning platforms an advantage
Collaboration and e-learning tools experience an advantage

Senior Engagement Manager Resume Examples & Samples

Works closely with the Services Executive (SE) and Architect during the phases of Deal Management, assisting the SE with pricing, resource management, risk management etc. and coordinating all-up development of the Statement of Work (SOW) Is responsible to set up each Engagement in internal systems (incl. setting up cost- and bill rates, project start and end dates, project value etc.), upon receiving deal approval by the SE/Customer
Tracks the performance of the engagement portfolio, the quality and timelines of deliverables, monitors any risks or issues and reports on the effectiveness and profitability of the engagement against the baseline plan
Drives project governance including activities concerning issue escalation within the client organization and internal to Microsoft, change management processes, and addressing concerns raised in quality reviews with Microsoft stakeholders, partners, client stakeholders and respective steering committees
Competency to Drive for Results; Collaboration; Influencing for Impact; Adaptability; Judgment; Customer Focus
IT Implementation (e.g. CMM and CMMI), IT Service delivery and Support (e.g. ITIL Foundation), Project Management fundamentals (e.g. PMI or equivalent) and Industry-specific certifications (as and if applicable)
Demonstrated capability in managing $1-2+MM complex projects with offshore delivery and teams of 10-15 people or more

Group Engagement Manager Resume Examples & Samples

Oversee setup of Humana's service fund and Provider file maintenance
Proven planning and preparation skills, with established knowledge of reimbursement and bonus methodologies
Bachelor's or higher level degree preferred

Senior Engagement Manager Resume Examples & Samples

The Engagement Manager (EM) is responsible for engagement delivery quality and customer satisfaction by scoping and shaping deals in close collaboration with the SE and Architect. The EM role owns the problem statement from the perspective of the customer and is on point for setting and managing customer expectations throughout deal and delivery phases
This role has the responsibility of identifying appropriate skills profiles of each delivery team, based on customer requirements and solution design, and is the primary escalation point for the team and customer throughout delivery. The EM manages a portfolio of engagements, and is responsible for ensuring financials, risk and quality management of that portfolio
Competency to Drive for Results; Collaboration; Influencing for Impact; Adaptability; Judgment; Customer Focus and Implementation (e.g., CMM and CMMI), IT Service delivery and Support (e.g. ITIL Foundation), Project Management fundamentals (e.g., PMI or equivalent) and Industry-specific certifications (as and if applicable)
Management by Influence, strong Team Leadership and orchestration

Engagement Manager Resume Examples & Samples

Establish a deep relationship with assigned clients in order to form a collaborative partnership
Develop and execute an ongoing growth strategy to increase penetration, activation and usage
Create benchmarks of current portfolio performance to track against
Develop ROI’s to highlight the client value associated with the growth strategy
Achieve annual penetration, activation and usage goals
Collaborate with Marketing team to develop successful marketing campaigns
Partner with Product Managers to develop new usage or adoption campaigns to fit client needs (Example: UChoose, CardValet, Risk)
Participate in client planning sessions
Facilitate quarterly client reviews (minimum), including a year-end review of campaign results and performance against benchmarks
Adjust strategy when expected results or ROI are not being met
Present summary of quarterly & year-end results for assigned clients to Card Services leadership
Support Sales and Account Management in closing/renewing client opportunities
Bachelor's degree in Business, Marketing or a related field (highly preferred), in lieu of degree will also consider equivalent industry experience
5+ years of experience in the debit and/or credit payments processing industry including data analytics, marketing, market strategy, or in a related function (required)
Strong understanding of Fiserv products (preferred)
Demonstrated knowledge of card payment services and related products, as well as the overall card industry, including competition and financial institutions
Knowledge of broader electronic payments industry and solutions
Highly collaborative work style with the ability to positively negotiate, influence others and maintain effective business relationships
Previous experience in a highly consultative, solution-oriented environment
Excellent professional written, verbal and presentation communication skills
Demonstrated ability to conduct financial analysis, compile metrics and articulate results to relevant audience
Able to demonstrate leadership skills and live the Fiserv values
Self-motivated with the ability to effectively prioritize issues plus work independently with minimal supervision/direction with a strong sense of accountability of self and others
Results oriented with the desire and ability to push through obstacles in order to achieve goals
Solid working knowledge of Microsoft Office tools with a focus on Excel and PowerPoint
Able to effectively interact with different sized clients along with all levels of client and Fiserv staff

Engagement Manager Resume Examples & Samples

Conduct in-depth business focused discussions with the customer and sales teams & analyze customer business environments, requirements, plans & issues - understand requirements and quickly and thoroughly propose and architect solutions - Strong capability to frame and decompose customer problems (business & technology) and drive teams to scope out relevant solutions
Be accountable for specific customers, specific opportunities, and/or incepting, cultivating and closing new business opportunities contributing to top and bottom line growth towards the group’s and Ericsson’s business objectives
Strong ability to lead engagements providing structure, clear directions and objectives for engagement teams - lead direct and indirect, virtual/cross-functional teams, seeking assistance within a large, complex organization on proposals, offer development, demos, proofs of concepts, strategy development, 3rd party solutions, etc
Be a subject matter expert in Cloud, SDN/NFV and Orchestration solutions, including Ericsson and third party partner products - Perform value argumentation through generating customer business cases
Read and respond to RFxs, develop solution architectures, customer offerings and presentation collateral, author white papers, marketing editorials, host solution webinars and participate and speak in industry events
Identify & proactively drive new business opportunities, including generate & managing leads to increase the 36 month sales funnel; Drive up selling in ongoing projects
Identify strengths and weaknesses of Ericsson’s positioning vs. competition in any given situation through research, industry contacts, personal networks, etc
Drive knowledge transfer among relevant communities within Ericsson - Ensure high level participation in global re-use and knowledge sharing
Participate and represent Ericsson at industry forums such as the Openstack, OPNFV, and engage in media and analyst interviews and social media marketing efforts internally and externally
Market and competition Insights
Understanding of Communication services provider triple/quadruple play offerings for consumers and enterprises
Experience with business analysis, JAD session and Application Development life cycle and methodologies
TMF eTOM, ITIL, TOGAF, Level 1-4 business process understanding, data, computing, systems and network architectures
Minimum 5 years experience of solution and business development from ICT industry
Bachelor’s degree in Business or Engineering; Master’s degree preferred
Plus 10 years + related experience (Datacenters, Virtualization technologies)
Significant solution and leadership role in Network/Datacenter transformation or related programs
Experience from communications industry

Engagement Manager Resume Examples & Samples

Be a subject matter expert in OSS and/or BSS solutions, including Ericsson and third party partner products - Perform value argumentation through generating customer business cases
OBS & IT experience in Communication service providers – handling triple/quadruple play offerings for consumers and enterprises, including experience on video based solutions, offerings and business processes
Proficiency and experience in at least 3 of the following solutions and technologies
ETL – Informatica, Talend, Pentaho
Hadoop Distribution – Hortonworks, Cloudera, MapR
Telecom Analytics – Zettics, Guavus, Vitria
Probe Vendors – Tektronix, JDSU, NetScout, EXFO
Both real-time streaming and batch inbound data
Storm and Spark
Bachelor’s degree in Business/Marketing or Computer Science; Master’s degree preferred; plus 10 years + related experience (Communication services providers); specifically related to Analytics, Customer Experience management and Big Data
Significant solution and leadership role in Data Analytics or related program in Communication Service provider and Web Business Channels

.provider Engagement Manager Resume Examples & Samples

Bachelor’s Degree in Business, Finance, Healthcare or a related experience
CMS Stars/performance measures/HEDIS knowledge and experience
Proficiency in analyzing and interpreting financial/clinical trends
Nursing Degree RN /LPN
Master’s Degree in Business Administration, Public Health or a related field

Engagement Manager Resume Examples & Samples

Total 8 to 15 years of experience required
Minimum 3 to 5 years experience required in managing IT Infrastructure
Required Skills - Technical - Good Hands-on Knowledge in 1-2 Service Line competencies such as Service Desk, Desktop Services, Server Support, Storage, Email & Collaboration, Database, Middleware, Network and Security domains
Interact with Account Focal change agent to ensure they are prepared to implement
Knowledge of ITIL will be an advantage
Exposure to Proposal writing/Solutioning will be an added advantage
Prior experience in Client relationship management will be an added advantage
Engagement and Negotiation Experience
Good Oral and Written Communication for internal and external clients
Financial / Costing Experience, Knowledge of staffing ratios etc will be an advantage
Must be self-driven and positive attitude Team Player
Exposure to Proposal writing/Solutioning
Experience in RFP, RFI, Bid Management

Usage & Engagement Manager Resume Examples & Samples

Degree in Business/Marketing, Overseas Master Degree or domestic top university master degree is preferred
Minimum of 8 years marketing and product management related experience
Creative, analytical and detail-oriented
Exceptional ability to communicate verbally and in writing
Communication and diplomacy skills necessary to guide, influence and convince others
Ability to efficiently plan and manage numerous projects and tasks under tight deadlines in fast paced, team oriented environment

Engagement Manager, OSS / BSS Resume Examples & Samples

Collaborate with KAMs to deliver OSS/BSS sales growth and establish Ericsson as a partner to our customers IT department through professional services engagements i.e. Consulting and Systems Integration
Initiate & drive customer dialog building on existing business
Communicate the customer visions, strategies & requirements within Ericsson
Secure understanding of local market dynamics & competitive landscape
Participate in knowledge transfer & documentation

Senior Engagement Manager Resume Examples & Samples

Collaborate with Key Account Managers to grow the customer business in the OSS/BSS Field
Initiate and drive customer dialog building on existing business
Ericsson Portfolio Knowledge
7-10 years experience of relationship sales in OSS/BSS
7-10 years of experience from Information & Communication Technology (ICT) industry
Strong personal track record & experience of sales & delivery with the OSS/BSS area
LI-NB1

Senior Engagement Manager Resume Examples & Samples

Is responsible to set up each engagement in internal systems (incl. setting up cost and bill rates, project start and end dates, project value, etc.), upon receiving deal approval by the SE/customer
Establishes the processes to support delivery operational excellence. This includes project initiation in the delivery system, defining the project calendar and work breakdown structure, and defining deliverable acceptance and reporting procedure. Project initiation also includes validating scope, conducting project kickoff and holding Conditions of Satisfaction (COS) discussions with stakeholders
Develops strong, positive cross organizational relationships with internal groups to include industry units, account teams, and product groups, as well as with partners and customers

Engagement Manager Resume Examples & Samples

Proactively drive customer engagements for business development & generation of new business opportunities within the area of Mobile Broadband
Lead virtual teams to support the KAM team to establish growth within & beyond current business scope
Enable a business focused dialog with the customer by conducting in-depth analyses of the customer’s business environment, strategy and requirements
Support the CU/Account in formulating short and long term strategies for the Mobile Broad Band area and define engagement plans for execution of the strategy leading to fulfilment of the defined sales targets
Support and lead the creation of customer presentations that include technical solutions, strong value argumentations & clear business cases
Manage and follow-up on leads for successful realization of opportunities
Contribute to define and & expand the regional offerings portfolio
Provide techno-commercial support to the KAM team to define winning propositions
Establish a strong customer relationship though continued customer dialogs that position Ericsson and the thought leader of Mobile Broadband and the preferred partner
Commercial Understanding and market Insight
5-10 years experience of relationship sales and from the ICT industry
Minimum 5 years in leadership positions at job stage 7 or above
Master of Business Administration, Master of Science or similar

Engagement Manager Resume Examples & Samples

Experience in (1) Big Data, (2) Analytics and (3) Customer Experience Management
Bachelor’s degree in Business or Engineering; Master’s degree preferred; plus 10 years + related experience (Telecom); specifically related to OSS, BSS and IT Systems Integration
Significant solution and leadership role in BSS transformation or related program in Communication Service provider space

Engagement Manager Resume Examples & Samples

Supporting Key Account Managers & Account Managers in reaching sales targets though pro-active and re-active development of new business (i.e. maximizing business from existing engagements)
Participate in setting strategic direction and scorecard measures for the KAM
Leading and driving customer engagements at CxO/Director level
Contribute to the successful delivery of existing supply contracts and leverage the contracts to identify future sales growth opportunities
Be part of a team consisting of technical experts from the engagement practice and competence domain to delivery Key Account Manager scorecard objectives
Analyse and understand individual customer/client needs and with assistance of the Ericsson solution team, architect a solution that uniquely fits those needs to respond to the customer challenges
Investigate details of new customer and/or products identified through market opportunities and/or business units
Build strong relationships with decision makers by developing an extensive understanding of the customers overall business
Drive all pre-sales engagement for Key Account Management team
Constantly keep yourself informed of the evolving business challenges, market trends, future technologies and information that may affect your customers business
Drive and support cross-company initiatives

Engagement Manager Resume Examples & Samples

Effectively communicate with external clients drawing upon leadership experience, business knowledge and Disney Institute insights to both understand client objectives and align learning solutions
Strategically build and nurture client relationships to drive incremental business across multiple phases of an on-going engagement
Lead and project manage the engagement design, delivery format/schedule, and success metrics
Complete discovery/needs assessment process to understand improvement opportunities related to leadership excellence, employee engagement, and quality service
Lead a seamless client learning experience throughout all steps of the account activation roadmap, including pre-program consultation, functional partner support, content customization and facilitation
Develop program materials that are useful in achieving the engagement’s stated goals/objectives
Facilitate sessions with delivery Cast as appropriate
Lead train-the-trainer sessions for peers to ensure successful program and content delivery
Collaborate with account management/engagement partners on learning sustainment strategies
Consistently demonstrate 4 delivery competencies: business acumen, personal leadership, project management, and stage presence
Minimum five years Disney leadership experience
Demonstrated ability to adapt in a fast paced, ever changing environment with minimal direction
Demonstrated ability in content development and facilitation for seasoned business professionals
Proven ability to coach individuals and teams to deliver desired client outcomes
Proven ability to translate personal leadership experiences into stories that are relevant to the client’s need while enhancing the learning points of the content
Demonstrated ability to build effective relationships with executive clients, consistently setting expectations and managing project scope
Proven project management skills, especially monitoring resources, budgets, and deadlines
Demonstrated comfort in leveraging technology to enhance learning and support key messages
Proven ability to understand a client’s current state and future desired needs and objectives translating them into long-term solutions to deliver upon those goals
Willingness to travel extensively, both within and outside the U.S
Experience within adult training, learning and development
Experience facilitating learning experiences to a business audience
Professional certification and/or association relevant for increasing human performance
Demonstrated experience with change leadership and/or organizational improvement
Experience as a senior leader within an organization external to Disney Master’s degree

Piero Engagement Manager Resume Examples & Samples

Generate & manage leads to increase the 36 month sales funnel
Extensive experience of relationship sales & from ICT industry
Extensive experience in leadership positions from Job stage 7 & upwards

Engagement Manager Resume Examples & Samples

Be a subject matter guide in Cloud, SDN/NFV solutions, including Ericsson and third party partner products
Meet with sales teams and customers to understand requirements and quickly and deeply propose and architect solutions
Thought leadership in the areas of communication evolution, virtualization, cloud, and transformation
Build strong relationships with Ericsson account management teams, key customer decision makers and influencers, Ericsson business units, third party partners, and other key partners
Drive the technical sales process and lead the crafting of comprehensive and complex technical solutions addressing customer needs for EPC, IMS and related technologies
Work with the product management groups and development organizations to secure development of solutions that meet the customer's needs in a timely manner
Collaborate with strategy, marketing and delivery teams as well as global peer partnership on similar initiatives at other customer accounts to bring to bear experiences and new ideas across the organization
Collaborate with commercial management for offer development
In agreement with the Ericsson account team, initiating can-do customer engagements with existing and prospective customers
Be up to date on Core and Cloud products and solution offerings
Maintain knowledge of key competitor’s product line and future direction
Facilitate resources as needed to close large opportunities
10 years of relevant ICT experience including relationship sales, product management or consulting
Minimum 5 years in leadership positions

MBB Engagement Manager Resume Examples & Samples

Continuous evaluation identification of relevant industry trends and new business models
Create market strategy and go to market plan in cooperation with the KAMs
Definition of key themes and launch them in the market with customers and industry stakeholders
Alignment of practice strategy and priorities with Regional strategy and priorities
Launch and promotion of Ericsson SET concepts and solutions to market ensure they are tailored to customer specific requirements
Develop Business intelligence to support engagement teams and KAMs
Establish Ericsson’s thought leadership position to substantiate sales offers
Proactively seek out market and business opportunities
Support Region and KAM Growth plans
Support Sales teams with CxO engagements
Develop the Customer Business Cases during sales campaigns and bids, managing business modelling activity including Valuation, Network Economics, TCO calculations, etc that are relevant for the topic discussed and the customer in question
Innovate to develop new engagement models based on proactive analysis of customer business needs and issues
Work collaboratively and proactively with BUGS and BURA to ensure that the region can readily meet the expectations of the customer requirements
High level of experience of sales or business development, strategy development or driving change in organizations
High level of experience from ICT industry
Leadership experience is a bonus particularly in virtual teams

Digital Channel Engagement Manager Resume Examples & Samples

Development of innovative strategies and campaigns to introduce new products and features as well as increase client adoption and revenue of existing products
Collaboration with internal partners (Product, Sales, Marketing, and Communications) to coordinate the development of sales tools, lead generation tools, product information and/or promotional materials
Coordination of resources across global markets including Europe, Latin America and Asia in addition to the North America
Identification of training needs and collaboration with education partners to develop and execute robust learning plans
Design, creation and execution of communication strategies that educate and inform Sales, Service and Product teams
Development and editing of content to assure clarity, alignment with the product goals and consistency with bank writing style standards
Execution of campaign plans including collection and analysis of campaign metrics
We reserve the right to hire at a lower level based upon candidate experience

Senior Engagement Manager Resume Examples & Samples

Supports Services Sales with Business Development related to accounts that are assigned to his/her Engagement Portfolio. Ideally, the SE and EM plans the prioritization of Accounts, and contributes with Customer knowledge to support strategic prioritization of Accounts
Works closely with the Services Executive (SE) and Architects through Pursuit Leads during the phases of Deal Management, assisting the SE with pricing, resource management, risk management etc. and coordinating all-up development of the Statement of Work (SOW)
Is responsible to set up each Engagement in internal systems (incl. setting up cost- and bill rates, project start and end dates, project value etc.), upon receiving deal approval by the SE/Customer
Tracks the performance of the engagement portfolio, the quality and timelines of deliverables, forecasts delivered work, and monitors any risks or issues and reports on the effectiveness and profitability of the engagement against the baseline plan
Travel required (60%+) within regional territory

Provider Engagement Manager Resume Examples & Samples

Human capital/management experience, associate development, with strong leadership capabilities
Strategic and functional execution with strategic business acumen including developing business or operating models to enable provider effectiveness
Demonstrated ability to develop a competitive strategy, with financial and clinical acumen optimal
Health care or managed care with Provider Contracting, Network Management or Provider Relations experience
Strong grasp of financial and clinical acumen is optimal

Digital Engagement Manager Resume Examples & Samples

Work closely with the Senior Digital Marketing Manager on the on-going development of the WBUK portal website, shaping its evolution from a promotional website to a more immersive consumer offering
Help define the on-going website development roadmap, working closely with the marketing and publicity teams to ensure the website is fully integrated across all marketing communications (offline and online) and ensuring that where appropriate, budgets are agreed with stakeholders and allocated from title P&Ls
Work closely with the SEO agency to increase our organic reach and improve the organic performance of the site
Develop a long term strategy for all our social media channels making sure we are constantly growing our communities and creating best in class content
Lead innovation throughout all our digital channels, advising the marketing and publicity team on best practice
Lead the WBUK digital influencers programme working very closely with the publicity team
Develop the WBUK community by identifying smart digital connection opportunities for fans and consumers - both on new and existing digital and social media platforms
Create regular, timely and informative ad-hoc reports to ensure that all stakeholders are kept abreast of WB UK digital channel performance, set against pre-agreed KPIs and the on-going website development strategy
Educate the marketing teams on new social media trends and opportunities across both traditional platforms and emerging platforms to help deliver best practice and value for the UK business
Develop and maintain effective social campaign reporting and be responsible for constantly reviewing our systems and metrics, to help drive the knowledge base of the marketing teams and lead best practice across all Divisions
Work closely with our media agency to create a coherent social media strategy both for organic and paid, identifying new opportunities and generating efficiencies
Develop a strong CRM programme by
Proven track record of online community management; and strong technical knowledge of community platforms, systems and software (e.g. Brandwatch)
Proven experience with social marketing and content strategy
Experience using Content Management Systems to update website content (e.g. Sitecore)
Experience in managing email programme and software (i.e. Salesforce)
Have a keen eye for detail, grammar and quality of content
Ability to manage multiple schedules simultaneously, working under high pressure and tight timelines
Resourceful and pro-active, with a creative and strategic approach to problem solving and the ability to work autonomously when required
Leadership ability and strong interpersonal and communication skills
Knowledge of and passion for current social media trends, a strong understanding of digital culture and the role social plays within that
Experience working with external agencies

ACM Engagement Manager Resume Examples & Samples

Own, drive and maintain the ACM pipeline for the assigned region/area including deal status, forecasting and loss analysis
Develop opportunity volume necessary to achieve ACM NWS and pipeline growth targets in the assigned region/area
Build and lead execution of demand generation plans across EMEA
Grow and maintain an ongoing pipeline of sales opportunities for the ACM practice
Position and qualify ACM opportunities into and across key Domains (Dynamics, Business Productivity, Modern Apps, etc.)
Promote to customers, as applicable, the full spectrum of ACM offerings
Own the ACM pursuits/opportunities jointly with the Account/Area Services sellers and the primary Domain Pursuit Lead
Help opportunity owner(s) develop ACM win strategy for qualified opportunities
Work directly with the WW SRG PL Leader to provide reporting and insights regarding pipeline and opportunity leads
Establish strong relationships and become a close pursuit partner with the Domain PL and Area/Account Services Seller
Coach and mentor AMs/SEs on ACM opportunities; agree on and jointly pursue key accounts and opportunities
Manage the L2O process including key meetings for Opportunity Review, Solution Review and Deal review meetings
Effectively engage all stakeholders across both EPG and Services to position the value of ACM Services
Participate in strategic meetings with customers and account teams as needed
Drive deep and ongoing opportunity analysis, competitive insights and pursuit strategy recommendations
Ability to translate strategy and plans into actions with a clear passion for closing deals
Complete assessments which analyze a client’s organizational capacity for change as a key input into the pursuit strategy
Lead, coordinate and/or assist with pursuit activities such as proposal/SOW development in collaboration with ACM delivery resources
Ability to influence senior audiences internally and externally to arrive at deal terms that fully address the objectives of both Microsoft and the customer
Articulate audience and competitive insights in a timely and digestible manner to drive actionable results that shape pursuit strategy
Prosci certified change management practitioner
Previous experience managing and leading teams through significant transformations
Substantial business development, sales management or sales excellence experience in the consulting or similar industry
Strong understanding of solution selling; previous experience selling transformation/change management, business change through technology, or similar consulting offerings is valued
Leading breadth of knowledge in technology adoption subject area; demonstrated analysis & communication skills connecting technology and business problems
Proven track record of exceeding NWS targets and growing qualified pipeline in large/global accounts and markets
Experience managing and coaching sellers on removing sales blockers in an Enterprise sales environment highly valued
Experience establishing processes to triage sales is valued
Proven record of delivering business value in lighthouse accounts
Ability to get things done working collaboratively across a highly-matrixed organization
Strong problem solving and quantitative skills
Experience working with different regional cultures and within a virtual global team
Proven self-starter able to deal with ambiguity resulting from a new teams and service offerings
Regional multi-language skills strongly preferred
Bachelor degree in Information Technology/Computer Science or equivalent experience

Provider Engagement Manager Resume Examples & Samples

Management of staff including performance, compliance, recruiting and development
Align with Provider Engagement Director to drive strategy for a single market with a team of highly trained professionals
Maximize opportunities to meet the P&L goals for engaged groups by managing provider performance and progression down path to value, for improvement in clinical and business outcomes. Represent the view of risk groups in developing bid strategies
Manage the team to engage the business offices in annual strategy planning and follow up, and align market goals with all stakeholders and drive these goals into the practice leveraging clinical resources
Identify promising providers to move along path to value and executing strategy to achieve goals to develop these providers
Monitor and deliver reports and analysis to identify improvement opportunities
Make recommendations to market leadership through detailed analysis/consideration of development issues, hi-potential risks, talent succession plans, and compliance with all associate development
Partner to help drive your talent to implement various initiatives with groups (HEDIS, MRA, STARS, etc.)
Graduate Degree
Process improvement experience with provider groups (HEDIS, CAPS, STARS etc.)

Provider Engagement Manager Resume Examples & Samples

Partner to help drive your talent to implement various initiatives with provider groups (HEDIS, MRA, STARS, etc.)
Develop business or operating models to enable associate & provider effectiveness
Healthcare and/ or managed care experience
Proven planning, preparation and & presenting skills
Working knowledge of reimbursement and bonus methodologies
Experience working with Medicare Advantage
Graduate degree strongly preferred

Quality Engagement Manager Resume Examples & Samples

Oversee the set-up of Humana's service fund and Provider file maintenance for Provider groups
Serve as focal point for Provider risk group questions regarding financial settlement, delegation, claims adjudication and funding
Demonstrated management experience and partnering with senior leadership on strategic initiatives
Proven planning, preparation and presenting skills, with established knowledge of reimbursement and bonus methodologies
Comprehensive knowledge of all Microsoft Office applications
Bachelor's degree strongly preferred

Consumer Engagement Manager Resume Examples & Samples

Assist Corporate Online Manager in launching new e-commerce/ m-commerce sites
Responsible for meeting sales targets for assigned e-commerce/ m-commerce sites
Ensuring superior delivery of goods and service as customer expects by liaising with concerned internal departments and external parties
Manages stock and sample inventory and online marketing offerings with all concerned stakeholders
Work closely with external web developers, advertising, paid search and email agencies to optimize online activities to maximize online sales
Work with Thai (Brand) Marketing teams, Global and Regional online teams and online advertising partners to direct and implement online marketing programs such as online brand advertising campaigns, competitions, partner solus emails, email marketing etc
Analysis of sales, site performance, email campaigns, internal and external marketing programs
Track online marketing budget and online advertising spend by channel and brand to maximize ROI
Oversee monthly site content refreshes (to reflect the marketing calendar) in conjunction with brand and technical teams
Bachelor Degree in Marketing/ E-commerce majors (some online media study would be an advantage)
At least 5 years experiences in marketing or keen on interest in Digital Marketing
Ability to multi-task on multiple projects while completing tasks with accuracy and with strong attention to details
Ability to communicate clearly and concisely both verbally and in written English and Thai
HTML and other programming language knowledge would be advantageous
Experience of acquisition marketing, email and search (both paid and natural) is essential

Senior Engagement Manager Resume Examples & Samples

Is a key participant in Deal shaping and scoping, working closely with the Services Executive and Architect to define and scope an appropriate solution delivery
Supports Services Sales with Business Development related to accounts that are assigned to his/her Engagement Portfolio. Ideally, the SE and EM plans the prioritization of Accounts, and contributes with Customer knowledge to support strategic prioritization of Accounts. a
Works closely with the Services Executive (SE) and Architect during the phases of Deal Management, assisting the SE with pricing, resource management, risk management etc. and coordinating all-up development of the Statement of Work (SOW)
5+ years of experience in an enterprise support environment

Participant Engagement Manager Resume Examples & Samples

3+ years’ experience in retirement benefits
Experience managing & working in cross-functional team environment
Proficient with MS programs
Financial Marketing, Data analysis, communications and/or marketing experience a plus
Experience in an institutional client-facing role preferable

100

Engagement Manager Head of Focus Resume Examples & Samples

Define a transformation plan for the Customer Experience Management, Analytics, and Big Data area and secure the execution
Manage and Mentor team members (two at the moment), share knowledge, support their development and identify high potentials in EP organization
Define a go to Market strategy alignment with CU
Service Readiness strategy alignment between EP, CD, PMO and Service Line
Strategy alignment with BUGS-CSI and BUSS
Accountable for the Key Offering area aggressive growth targets
Support and participate in customer engagements from lead generation to contract fulfillment
Support developing solutions and offerings in the IT domain
Take the CSR or End to End Architecture responsibility in selected deals
Responsible for creating & taking forward offerings to existing or new markets & customers with potential for substantial growth
Identify & proactively drive new business opportunities. Generate & manage sales funnel for the key Offering area
Entrepreneurial & Commercial thinking
Persuading & Influencing
10 years of experience from ICT industry
Deep experience in Customer Experience Management, Analytics, and Big Data architecture and processes
In-depth experience in engagement and delivery
Knowledge of industry, competitors & value proposition
Bachelor degree in computer science, electrical engineering or similar
Fluent in English and Spanish in oral and written communication

101

Engagement Manager Resume Examples & Samples

Bachelor’s Degree in Information Systems/Computer Science/Communication Engineering or related disciplines with 10+ years of relevant experience in telecom/IT information systems consulting & presales/solution role in IT & Telco Industry
Pro-active, self-motivated, pragmatic and able to manage conflicting priorities
Outstanding relationship and leadership capabilities evidenced by an ability to forge strong relationships (with C and D level) with customers, third parties and internally
Ability to identify and understand the service providers need and translate these into ICT Solutions
Commercial Acumen and Business Modelling skills with strong problem solving ability
Experience in consultative led sales / Add On Sales
Extensive and varied experience within IT Services working across the domains including consulting, presales, solutions, deal shaping and commercial propositions
Good understanding of Ericsson products and solutions in OSS/BSS domain and IT technologies/methodologies such as Virtualization / Cloud (XaaS model), Big Data etc. Understanding of new areas such as Industry and Society, Digital Telco is a desired plus
Ability to coach others, share knowledge and develop others
Understanding of industry trends, Telecom Applications Maps , e-TOM Business Process Framework
Able to build and lead ‘matrix’ solution sales teams utilizing relationships rather than authority
Proven sales success evidenced by highlighting compelling solutions delivered for opportunities
Expert in listening, scoping and interpreting needs and requirements in a business context
Excellent negotiation skills and the ability to deal with conflict
Excellent Presentation & Communication Skills

102

Workday Engagement Manager Resume Examples & Samples

Manage the implementation of the Workday solution for the client
Develop expertise in Workday’s Implementation methodology
Ensure projects are properly planned, staffed, and delivered according to time frames and budget
Maintain responsibility for performance, cost, scope, schedule, quality, and appropriate business measurements for the engagement
Work with the client to identify and resolve all issues that could impact project scope and/or timeframes
Work with the Delivery Assurance group to ensure compliance with agreed to project checkpoints
Manage project team and provide guidance and mentoring to consultants
Build and maintain strong client relationships, ensuring high client satisfaction
Support business development activities and assist as needed in the sales process including scoping projects and estimating efforts to complete the implementation
Identify opportunities to position other service offerings with the client
At least 5 years of experience in IT/ERP implementations
At least 4 years of project management experience or 1 year of experience in Workday’s project management methodology
At least 4 years of experience in Financial Management system implementations and business processes
At least 8 years of experience in IT/ERP implementations
At least 5 years of functional financial management expertise in General Ledger, Accounts Payable/Receivable, Billing, Procurement, Asset Management, Budgeting, or other related areas
At least 5 years of experience deploying Financial, Procurement, or other related ERP solutions (SAP, Oracle, Peoplesoft, etc.)
At least 7 years of project management experience or 1 year of experience in Workday’s project management methodology
At least 7 years of experience in Financial Management system implementations and business processes
At least 3 years of experience deploying Workday solutions
At least 3 years of management consulting experience with a large systems integrator
Certified as a Workday Engagement Manager

103

Workday Engagement Manager Resume Examples & Samples

Work with the client to identify and resolve all issues that could impact project scope and/or time frames
At least 4 years of experience in Human Capital Management (HCM) or Financial Management system implementations and business processes
At least 7 years of project management experience or 2 years of experience in Workday’s project management methodology
At least 7 years of experience in functional human resources or financial management business processes
At least 7 years of experience deploying HRIS, Financial Management, or other related ERP solutions (SAP, Oracle, Peoplesoft, etc.)

104

Engagement Manager Resume Examples & Samples

Is accountable for defining deliverable acceptance and reporting procedures, scope validation, setting expectations and fostering a culture within each Delivery Team, where Quality and Knowledge Management is fundamental. This includes engagement/project kickoff and holding Conditions of Satisfaction (COS) discussions with stakeholders
8+ years of related experience with IT Implementation (e.g. CMM and CMMI), IT Service delivery and Support (e.g. ITIL Foundation), Project Management fundamentals (e.g. PMI or equivalent) and Industry-specific certifications (as and if applicable)
Demonstrated capability in managing $1-2+MM complex projects with offshore delivery and teams of 10-15 people or more preferred
Strong executive presence and demonstrated ability to build, extend, and maintain senior client relationships
Travel required (60%+) within U.S

105

Lead Portfolio Engagement Manager Resume Examples & Samples

Key Systems: Major ERP Solutions (Oracle, SAP, etc) that support order management, finance, and other key back office processes (EDI, eCommerce systems, etc.), SalesForce.com, some Portals technologies knowledge preferred
Key Processes: Understanding of Sales Cycles, Sales Tools, end-to-end ELA Quoting business processes, lifecycles of various enterprise entities; Implementation of these within CRM and ERP systems for
Planning & Strategy

106

Consumer Engagement Manager Resume Examples & Samples

Bachelor or Master degree in Public Relation, Journalism, Communication Arts or related fields
3 - 5 years experience in Public Relation
Experiences in communications across PR, ePR, digital and social media channels are advantage
Good social connections
Amicable, services-minded, dynamic, and pleasant personality
Ability to perform multi tasks, meet deadlines, and strong time management skills

107

Fiber Engagement Manager Resume Examples & Samples

Deliver customer value & thought leadership
International working experience at regional level or in a multi-country environment is highly desirable
Preferred location is São Paulo

108

Senior Engagement Manager Resume Examples & Samples

Minimum of 10 years of in-depth experience in SDLC, solutions design, and delivery of enterprise level solutions. Experience managing Agile/Scrum projects a plus
Proven expertise in managing the delivery of mid-to-large web/enterprise applications needed
Must have strong analytical abilities, negotiation/presentation skills, and organizational/planning abilities
Ability to drive teams to meet consensus, and have vivid passion for applications delivery
Experience in implementing quality guidelines, standards and procedures
Ability to establish and maintain positive working relationships with customers, yet represent accurately the perspective of Technology
Experience interfacing with external software design and development vendors preferred
Ability to travel minimally required, up to 10%

109

Engagement Manager Resume Examples & Samples

Accountable and responsible for the end-to-end delivery of application technology solutions in line with strategic business objectives
Work with channel leadership to budget and prioritize planned and unplanned development and maintenance project enagements
Work with Business System Analysts and Solution Architects to develop high level understanding of scope and feasibility of technical solutions
Oversee product planning, delivery, release management, and deployment to ensure technology standards and business needs are met
Work with channel and business leadership to develop a strategy for execution of product roadmaps
Seek ways to reduce application related costs and increase efficiencies of applications in production
Integrate the business strategy and knowledge of software capabilities (current and future) into vision and direction for all channel-related products
Head project execution, resource deployment, and overall leadership and coordination efforts to ensure projects are completed on schedule and within budget
Provide insight, oversight, strategic context, direction, and leadership to the Community of Practice staff involved in the effort
Partner with channel leaders and project team to design, develop, and support Enterprise wide solutions
Develop project documentation in collaboration with PMO—e.g., project initiation documentation, budget, project plan, and resource plan
Monitor progress and status of deliverables
Ensure proper functioning of the Products / Applications and recommend upgrades as necessary
Own product releases and provide status to Deloitte Application Studios and ITS leadership; escalate issues proactively
Ensure standards, procedures, and methodologies in the delivery life cycle are followed
Communicate development and production status and issues to management and stakeholders

110

Senior Engagement Manager Resume Examples & Samples

Accountable for delivering end-to-end technology solutions in line with strategic Finance business objectives
Effectively lead all aspects of Finance projects including prioritization, planning, management and execution of all project phases including design, development, support and deployment
Lead complex projects/programs from conceptual design to production
Work with Finance channel leadership, Technology Directors, and delivery managers to budget and prioritize planned and unplanned development and maintenance projects
Collaborate with Finance Architects to develop high level understanding of scope and feasibility of technical solutions
Provide consultation directly to Deloitte Application Studios leadership and business leadership on Finance products
Maintain a working knowledge of all relevant ITS and Firm strategies that impact our application solutions
Build a network of relationships within that can be called upon for information or assistance needed to efficiently complete all projects
Independent decision making is expected for this role
Manage the day to day decision making involved in project/product portfolio for Finance solutions
Work with Finance Technology Director, channel, and business leadership to develop a Finance channel strategy, product vision, and innovative product roadmaps and an execution plan to deliver
Identify and execute opportunities to reduce application related costs and increase efficiencies of applications in production
Integrate the business strategy and knowledge of software capabilities (current and future) into vision and direction for all Finance products supported
Ensure that all products support the appropriate business processes and have the appropriate support and maintenance processes in place
Participates in the assessment of various technical solutions and design in order to adopt the technical framework and tools that deliver the greatest level of features and functionality for that particular capability
Own projects and provide frequent status to Deloitte Application Studios leadership, Finance Technology Director, and IT Leadership; escalate issues proactively
Manage the gathering of cross function user requirements and lead a team in working with the leaders to transform these requirements into a strategic development plan
Manage all design/development aspects of SDLC for Deloitte Application Studios Finance projects
Manage project execution, resource deployment, and overall leadership and coordination efforts to ensure projects are completed on schedule and within budget
Develop project documentation with input and collaboration with PMO, including project initiation documentation, project plan, and resource plan
Ensure project deadlines are met and resources are focused on the right activities
Escalate issues, risks, decisions, and mitigating actions immediately to the Technology Director and Channel Leader or other stakeholders as necessary
Manage projects from requirements through deployment within the established timelines and budgets using the Deloitte Application Studio methodology
Review projects for completeness and consistency of approach and interface
Partner with architects to ensure that technical design, unit testing, deployment, and implementation requirements are properly documented
Partner with Business Solution Analysts (BSA) to analyze business and functional requirements which have a significant impact on business applications
Partner with PMO to prepare development project schedule, tasks, and estimates
Collaborate with Finance channel leads, product teams, and PMO to optimize the utilization of resources
Manage offshore vendor project delivery, plans, and ensuring proper staffing
Manage daily progress and status of deliverables on projects
Ensure that project resources are focused on tasks they are aligned to
Closely monitor workload of employees and offshore vendor resources
Implement standards, procedures, and methodologies in the development life cycle and ensure they are followed
Coordinate with architecture and development teams to perform code reviews to ensure that all solutions are aligned to pre-defined architecture/design and compliant with Firm standards
Motivate and lead development teams, instilling a mindset of continuous process improvement
Promote effective teamwork and spirit of partnership
Minimum of eight (8) years of broad range of knowledge and experience, preferably in a professional services environment
Minimum five (5) years direct experience delivering solutions within the Finance marketplace
Minimum three (3) years experience in Senior IT leadership role responsible for IT transformation initiatives
Technical expertise in Finance products is required
Minimum of eight (8) years of development/configuration in SAP areas such as Finance & Accounting, FICO modules, Sales & Distribution, and Project Systems, Time & Expense, Travel Management, Property Accounting & Leasing, and Journal Entry processing is required
Experience in SAP S/4 HANA Finance Solutions preferred
Experience in Integration process with the SAP PI and SAP ECC modules preferred
Minimum of 5 years of in-depth experience in SDLC, solutions design, and developing enterprise level n-tier solutions. Experience managing Agile/Scrum projects a plus
Excellent people skills and relationship management skills
Demonstrated accomplishments in the following areas

111

Director, Workday Engagement Manager Resume Examples & Samples

Support business development activities such as identification, proposal development, and other pursuit activities at clients
Work with the appropriate KPMG resources from other service lines and industries
Supervise and provide performance management for staff working on assigned engagements
One year of experience leading Workday HCM implementations
Bachelor’s degree in Accounting, Business, Computer Science, or a related field from an accredited college/university
Experience in managing large projects and team members, and the ability to formulate and express ideas clearly and effectively in verbal and written presentations
Excellent team building, mentoring, and leadership abilities

112

Alumni Engagement Manager Resume Examples & Samples

Bachelor’s degree in business, communications, hospitality, or related field
Two years full-time professional experience in event management
Experience in a customer service or relationship building role
Experience working with volunteers in the production of events and programs
Ability to lift 25 pounds
Ability to travel and work non-standard hours, including early mornings, evenings, and weekends with a valid driver’s license and reliable transportation or access to a driver
Demonstrated ability to manage multiple projects, prioritize work to maximize productivity, and respond effectively to change
Experience building constituent engagement through events and programs
Excellent attention to detail, accuracy, and quality in work produced
Experience working with budgets and financial processes
Strong interpersonal communication skills and an ability to manage demanding work situations
Demonstrated ability to work as a member of a team and to thrive in a creative, fast-paced environment
Proficiency with Microsoft Office and strong information technology skills
Experience with constituent databases, such as Advance
Experience in alumni relations, non-profit associations, or higher education
Knowledge of Colorado State University and its Alumni Association

113

Engagement Manager Resume Examples & Samples

Develop and implement student engagement at the museum, including developing relevant programs, projects and initiatives with and for students (working with student life, student clubs, campus departments and units), mentoring students (including docents, student workers, and volunteers), directing student worker projects, and serving as a key staff liaison for the Student Advisory Board
Bachelor's in art history, art education or related humanities field. Advanced degree in related field a plus
Ideal candidates will have: an outgoing personality, attention to detail, an ability to work under pressure, a positive attitude, enjoy contributing to a team, be a self-starter, flexible, and with a sense of humor

114

Digital Services Engagement Manager Omnichannel Resume Examples & Samples

3+ years of Digital/eCommerce experience
Considerable product management skills with experience in design and development
Strong understanding of digital capabilities (specifically payments) and how they benefit customers
Excellent tactical planning skills with the business acumen and understanding of how digital activity flows through to key performance indicators
Business transformer with strong interpersonal skills to work effectively across teams and influence decision makers
Understanding and experience of working in an Agile environment preferred but not required

115

Engagement Manager Resume Examples & Samples

Minimum 5 years of overall IT experience
Minimum 3 years of experience delivering consulting services, including involvement in selling services
Minimum 3 years of experience in one or more web development languages, methodologies, and / or architectures. Including technologies/protocols such as HTTP, DNS, TCP and SSL
Detailed knowledge and experience of web performance, web security and application analytics
A proven track record demonstrating business acumen, business management, an ability to make decisions along with a passion for excellence
Internet technology experience and/or experience with products and processes related to B2B application architectures, operations service models, and application security
Must be able to work independently as part of a remote team
Experience in a customer facing role requiring a high level of individual responsibility, sound business judgment and large enterprise account management, where an aptitude for improving customer satisfaction was successfully demonstrated

116

Engagement Manager Resume Examples & Samples

Minimum 5 years of experience with Bachelor's Degree in Engineering, Computer Science other related technical field or equivalent IT industry experience
Minimum 3 years of experience in one or more web development languages, methodologies, and / or architectures
Detailed knowledge and experience of web performance, web security, application analytics, including technologies such as HTTP, DNS, SSL, etc

117

Engagement Manager Resume Examples & Samples

Education: Bachelor's Degree in Engineering, Computer Science or related technical field experience
Minimum of 5 years overall experience in the IT industry
Minimum of 3 years of experience in a customer-facing environment delivering consulting services, selling services or equivalent experience
Minimum 2 years of experience with Internet technologies and protocols such as HTTP/HTTPS, DNS
Minimum 1 year of experience with TLS, Streaming, OTT Broadcasting, etc
Ability to work across multiple levels within Akamai and customers, C-level to daily Operations Engineers
Ability to organize, interpret, present & analyze data
Domain knowledge of products and processes related to Digital Media - streaming, content security, broadcasting, online publishing, social media, gaming, media workflow
Excellent written and verbal communication skills, executive level presence, and experience in facilitation
A proven track record demonstrating good business judgment, an ability to make decisions, and a passion for excellence

118

Engagement Manager Resume Examples & Samples

Education: Bachelor’s Degree in Media Engineering, Computer Science, or related technical field
Minimum 4 years of overall experience in streaming/online media/IT industry
Minimum 2 years of experience in technical project management, consulting, and/or other customer facing role consulting on, delivering technical products or services
Experience working with streaming media formats such as HLS, HDS or DASH
Experience working with transcoding of video and audio, codecs such as H.264 and H.265, as well as image manipulation and compression technologies
Experience working with client side technologies as HTML, JavaScript, CSS and Flash
Experience working with Internet technologies, standards and protocols, including DNS, HTTP/HTTPS, web architecture and design
Previous experience of 4k or VR/360° streaming technologies a plus
Knowledge and/or hands on experience of web application development, web analytics and/or security a plus
Enthusiastic, action oriented, capable of independently solving complex technical problems and able to communicate clearly and effectively to both technical and business audiences

119

Engagement Manager Resume Examples & Samples

Education: Bachelor’s Degree in Engineering, Computer Science, or related technical field
5 years of experience in a “customer facing” environment such as sales or technical consulting
Detailed knowledge of Internet technologies, desired understanding of the online Digital Media industry, video streaming, Flash programming, online advertising, and website development
Must have experience developing and enhancing strong client relationships
Technical programming background - J2EE, .NET, Web Services experience a plus
Must be willing to travel to approximately 30%

120

Engagement Manager Resume Examples & Samples

Provide hands-on management, oversight and governance, to enterprise customer implementations, leading the projects (of all sizes) to successful completion and reference-ability
Help build the services business and strong customer relationship
Works under minimal direction, utilizes program and project management skills to plan, track and execute on program or project goals including scope, status reporting, budgets and timelines
Direct the activities of the assigned Apttus project team, while ensuring timely delivery of project milestones and reporting of worked hours
Manage all project escalation, on a timely basis, including internal and customer-related
Actively seeks to optimize resource utilization and project billable targets
Identifies opportunities to position other services offerings. Participates in pre-sales activities (in the sales cycle or internal) when requested to gather requirements, formulate delivery approach and help develop and review estimates, proposal or SOW’s
Minimum 6 years hands-on experience managing enterprise-level implementation projects for a software company (ECM, CLM, SCM or ERP, Quote to Cash or Procure to Pay)
Awareness of web, database, object oriented software technologies, and salesforce.com or Force.com
Ability to travel approximately 10-20% of the time
Familiarity with Quote to Cash domain, preferred
Familiarity with business process engineering, a must

121

Engagement Manager Resume Examples & Samples

Provide oversight and governance to enterprise customer implementations
Build and maintain the customer relationship
Direct the activities of the Apttus project team
Actively seek to optimize resource utilization and project billable targets
Bachelor's degree in Computer Science, Information Technology or related field
Minimum 5 years experience managing enterprise-level projects for a software company (ECM, CLM, SCM or ERP, Quote to Cash or Procure to Pay)

122

Engagement Manager Resume Examples & Samples

Work effectively with the sales team to sell services to customers
Pro-actively architect solutions and scope projects with clients’ business and technical stakeholders to ensure requirements are clearly defined
Create custom Statements of Work (SOWs) clearly detailing services activities, responsibilities, deliverables, timing and pricing
Schedule resources and kick-off projects successfully
Manage and drive a portfolio of projects from initiation to close
Ensure that project vision and goals are clearly defined
Ensure that key stakeholders are identified and on-boarded
Define and maintain project plans
Focus on achieving milestones and meeting deadlines
Clarify roles and responsibilities with involved stakeholders
Prioritize day-to-day work with the right level of focus
Manage client escalations; act as the bridge between Services and the rest of the organization
Ensure that issues and risks are identified and mitigated in a timely manner
Manage multiple client and internal stakeholders
Create status reports including estimates to completion for clients and internal stakeholders
Facilitate client workshops, presenting, and validating in order to achieve consensus
Responsible for interviewing, hiring and onboarding of business partners
Train new hires and partnering teams on all aspects of your job and North American processes
Work to facilitate efficiencies and consistencies between regions
Act as the point-person and as an authority for all technical personnel in APAC during extended business trips
Technical vendor relations
Manage the technical team, reporting to you, in the APAC region
Drive quality performance and client satisfaction
Ensure process compliance for consistent client engangements
Maintain oversight of APAC backlog of projects, project assignment and forecast

123

Engagement Manager Resume Examples & Samples

Overall Project framing and Project Management Office responsibilities
Project plan development, tracking, and management
Define customer business requirements and prepare gap analysis
Design configuration documents and lead portions of the design effort for implementation projects
Support sales in client acquisition process from a services perspective
Author scope of work (SOW) documents
Work directly with customer personnel and Cornerstone professional services team to define and specify application requirements
Functional and technical analysis
Completion of related implementation deliverables
Strategic Implementation Workshops (i.e. Talent Management Best-Practices, Change Management Framework, Governance Models)
Issue and budget management support
Required to pass all internal written Cornerstone OnDemand product certification exams
B.A/B.S or equivalent experience or Project Management certification
Minimum 3 years of business process or professional services consulting experience
Minimum of 3 Talent Management, Learning, or Performance solution implementations
Experience in consulting environment as a Functional Lead
Validation experience is a huge plus
Experience leading Change Management of transformation initiatives a strong plus
Ability to deal with and resolve complex customer business issues
Good command of English and Spanish

124

Engagement Manager Resume Examples & Samples

Selling the professional services portfolio of offerings and resources to prospects and established clients
Managing the services sales cycles completely to close
Work with the APAC Director of Professional Services to negotiate prices, rates and terms of business with clients
Manage project to schedule, budget, and contracted deliverables (including planning, scheduling, milestone reviews, etc.)
Drive project kick-off processes so the right resources are available to the customer at the right time
Help to document best practices in developing and deploying Hortonworks solutions

125

IOT Engagement Manager Resume Examples & Samples

Develop proposal for executive approval for all aspects of the Client Delivery programs (engagement model, pricing, resourcing, process flows, accounting)
Work closely with external client stakeholders and client teams
Secure pipeline of professional services engagements through executed statement of works
Possess a consultative approach in building relationships with SMEs coupled with the Jasper engagement teams to develop a solution
Deliver all engagements on time and on budget
Ensure Professional Services developments maintain alignment with core service development principles
Demonstrate thought leadership in professional services best practices. Be trusted advisor among internal and external constituents (up to C level) based on program management, product and customer/operator knowledge

126

Engagement Manager Resume Examples & Samples

10+ years of experience delivering consulting services, including team leadership and active involvement in selling professional services
5+ years managing C-Level client relationships, including escalation resolution
5+ years enterprise level project management experience
5+ years operating in a pre-sales environment, shaping and scoping large complex implementation projects
Collaborative and consultative work style
Deep experience delivering consulting services, including involvement in selling services
Extensive enterprise level project management experience (contract management, risk management, staffing)
Demonstrable CRM application experience, or experience with products and/or processes related to sales, marketing, or support and services
P&L responsibilities related to specific projects
Business Process Engineering / Re-engineering background, in the areas of sales, marketing, and/or customer support
Languages required: English, another European language a plus
Consulting experience around the Salesforce solution
2+ years experience as a technical and/or functional architect/lead in a mid to large sized organization focused on CRM, Customer Engagement, or Digital Marketing
Demonstrated ability to lead and manage tams through influence while also functioning as an individual contributor / team member

127

Engagement Manager Resume Examples & Samples

10+ years experience delivering consulting services, including team leadership and active involvement in selling professional services
5+ years managing C-level client relationships, including escalation resolution
5+ years of enterprise-level project management experience
5+ years operating in a pre-sales environment, shaping and scoping large and complex implementation projects
2+ years experience as a technical and/or functional architect in a mid to large sized organization focused on CRM, Customer Engagement, or Digital Marketing
Extremely strong written and verbal communication skills, executive level presence and experience in working in a client advisory role
Able to command a group audience, facilitate solutioning and lead discussions such as implementation methodology, salesforce.com road mapping, social enterprise strategy, mobile strategy and executive-level requirement gathering sessions
Highly developed soft skills, with the ability to adjust communication style based on the audience and difficult client situations
Excellent analytical & problem solving skills
History of working in a consultative selling environment, where clients seek and value your opinions and see your advice as objective and unbiased
Salesforce.com, CRM experience preferred
BA/BS or equivalent; MBA is a plus
Must be fluent in Portuguese and English (Spanish is a plus)

128

Engagement Manager Resume Examples & Samples

Own pre-sales activities such as visioning, scoping, SOW development and staffing while closely aligning with Success Partners
On select accounts, provides oversight to the project team during the full lifecycle of the engagement
Nurture executive relationships during and post engagement to maintain Customer Satisfaction
5+ years' enterprise-level project management experience
2+ years' experience as a technical and/or functional architect in a mid to large sized organization focused on CRM, Customer Engagement, or Digital Marketing

129

Workday HCM Engagement Manager Resume Examples & Samples

7-10 yrs HR / ERP application experience including 3 full end-to-end project lifecycles
Exhibit a deep understanding of the Workday products and solutions
Managed delivery of other HCM cloud based solutions

130

Senior Engagement Manager Resume Examples & Samples

Experience in Healthcare claims IT Project Management
Demonstrated experience managing highly visible strategic demanding customers
Experience managing employees, direct and indirect reports, setting performance goals/objectives, career path, and supporting overall employee growth and development
Demonstrated ability to manage multiple concurrent projects with significant visibility to the client executive teams
Strong foundation in project management principles, processes and methodology
Strong influential management experience
Exposure to Healthcare Project Portfolio Management and/or Project Management Office (PMO) operations, strong preference in a payor and/or provider environment with familiarity of claims processing and claims payment operations preferred
PMP certification strongly preferred

131

Engagement Manager Resume Examples & Samples

Lead the implementation and support of multiple, large, complex projects by working with a diverse, virtual, cross-functional team. Work closely with Account Management to manage the client and to define the client roadmap on an ongoing basis. Lead the Service Delivery Team to execute on the client roadmap. 40%
Manage the progress of the projects ensuring an on schedule, on budget delivery. Effectively manage change. 20%
Coordinate and maintain interdepartmental relationships/dependencies associated with major software implementation projects
Strong foundation in Project Management principles
Detailed and high-level knowledge of MS Office suite of products
Meeting facilitation and leadership
Project Management coaching and mentoring
Issue and Risk Management
Project metric and measurement
Flexible time management and priority setting
Resource management 20%
Utilize project management tools to facilitate planning and tracking of large, complex projects. Communicate effectively with all stakeholders for regular status reporting and on escalations. 10%
Build team environment. Assure effective project communication, managing expectations with all levels. Effectively manage conflicts. Maintain strong working relationships with team members and stakeholders at all levels. 10%
5+ years experience in IT Project Management with a minimum of 2 years in Software Implementation Project Management, preferably in a payor (Health Plan) environment with familiarity of claims processing and claims payment operations
Experience in software implementation project management including conflict resolution, resource allocation and prioritization
Demonstrated experience managing highly visible strategic and demanding customers
Must have strong and effective communication and presentation skills for effective communication and presentation skills for external client facing as well as internal communications

132

Senior Engagement Manager Resume Examples & Samples

Develops marketing strategies to support and drive engagement
Partners to drive awareness of Real Appeal in UHC fully insured markets
Understands the consumer and the channels and tactics that drive enrollment
Partnership with marketing to leverage best-in-class consumer engagement tactics
Constructing performance metrics and generating insights from campaign results
Bachelor's degree or equivalent in related field
5+years of Client or Program Engagement experience
Excellent operational and organizational skills
Candidate must understand UHC Commercial business landscape
3+ years Healthcare industry experience
Ability to travel as required within central region (up to 25%)
Outstanding portfolio of successful marketing campaigns that launched flawlessly, produced measurable results, and yielded compelling ROI
Strong collaboration and leadership skills to work on a close-knit team
Proficiency in Microsoft office suite including Word, Excel, Outlook and PowerPoint

133

Engagement Manager Resume Examples & Samples

Leading engagement projects for a single client
Managing day to day contact with the client and stakeholders
Actively engaging with residents, community groups, business and the hard to reach including young people
Creating and maintain the forward plan for activity to deliver the strategic objectives
Delivering multi-channel consultations
Managing internal deliverables (risk, project planning etc.)
Ensuring regular update are provide to project teams and the client; and line management of engagement staff
Experience of engaging with stakeholders on challenging projects
Evidence of planning and delivering community engagement activity on a regional or national level, in particular the use of innovative techniques
Experience of presenting to large groups
Evidence of establishing strong stakeholder relationships
Liaising across organisations/functions
Programme and project management
Management of public events and engagement activity
Delivery of engagement programmes across wide-ranging stakeholder groups
A degree or equivalent qualification in communications, public relations or similar discipline
Relevant work experience which demonstrates applied knowledge of engagement and communications
Relevant work experience in a communications or engagement role

134

Engagement Manager Resume Examples & Samples

Must have experience in web portal content management
Possess written and oral communication skills to converse with Defense Intelligence Agency (DIA), State/Democracy Human Rights Labor (DRL), American embassies overseas and Defense Attachés in DC to assure the execution of Congressional requirements under the Leahy Human Rights vetting process as demonstrated by 5 years of successful compliance with the Section 620M of the Foreign Assistance Act of 1961
Possess two (2) years of experience with DOS International Vetting and Security Tracking (INVEST) system
Demonstrate at least three (3) years of experience in planning for large-scale (>30 individual) DV events on behalf of senior leadership, to include: conducting research and presenting recommendations on various venues, scheduling and leading site surveys, and presenting site survey results to the Government

135

Engagement Manager Resume Examples & Samples

Establish ADOA-ASET as a trusted and preferred partner for service delivery and service brokerage across all state agencies
Manage an assigned book of state agencies, serving as the single point of contact within ADOA-ASET to support their needs
Work closely with cross-functional teams within ADOA-ASET to provide feedback on current services and champion customer initiatives as needed
Work alongside Engagement Management team to manage and administer the statewide Project Investment Justification (PIJ) process
Monitor and provide technical oversight for assigned Agency projects/programs
Work closely with state agencies to better understand their overall IT strategy, and provide guidance/assistance as needed to help ensure they align with the technology vision for the State of Arizona
Bachelor's Degree or equivalent experience, preferably in the area’s of Management Information Systems, Computer Science, or related field
Prior relationship management/account management experience required
Proven track record of excellence in the area of customer service
Knowledge and experience in the areas of software development and/or IT infrastructure to drive planning, procurement, and development based initiatives
Extensive knowledge of program/project management, and their practical applications in the business/IT environment
Demonstrated ability to successfully communicate with all levels of an organization

136

Digital Engagement Manager Resume Examples & Samples

Overall engagement with stakeholder to build up NTB/NTC digital onboarding process
Build up life-cycle communication activities and enhance marketing communication efficiency to customer s via different channels
Identify customer experience improvements across the channels and engage with the Customer experience team to maintain competitor and benchmarking analysis
Work closely with digital product team and stakeholders to drive digital sales by strategic planning, campaign and communication. Deliver digital opportunity sizing, analytics & insights
Strong strategic, analytical and program / marketing management skills
Good working knowledge of digital marketing
Sharp marketing sense & analytic mind
Highly proficient in Microsoft Excel, Word, PPT
Strong Stakeholder Management Skills (e.g. communication, influence & negotiation)
Strong negotiation & interpersonal skills
Detailed-orientated, creative, dedicated, self-motivated
Able to work under multiple tasks and deliver result on time

137

Digital Engagement Manager {life Sciences} Resume Examples & Samples

Responsible for overall management and delivery to customers of all projects under a Digital engagement
Performs business development for new accounts or extensions to the footprint in existing accounts in conjunction with appropriate leadership
Provides overall team leadership for the engagement
Overall management responsibilities for all projects and project managers within an Digital engagement
Manages day-to-day activities and provides leadership to project teams, and provides overall coordination of off-shore resources in conjunction with his off-shore management counterpart
Defines and manages the overall engagement scope, approach and plan
Ensures that projects within the engagement are completed on time and within budgeted cost and profitability targets
Mentors and develops leadership talent of project managers and team members as required
Drives end to end engagement implementation involving interaction with multiple stakeholders
Establishes executive level and operational level client relationships; and understands their concerns, challenges, and goals
Manages client expectations, provides updates to senior management, participates in steering committee review meetings
Anticipates issues and needs of the customer related to the engagement and addresses them proactively
Education: Undergraduate Degree or Equivalent Experience / Graduate Degree / MBA
Minimum of 15+ years Digital - related Work Experience
Experience as an Digital Project Manager for multiple, full life-cycle implementation projects (from Project Preparation through Go-live and Support)
Experienced as an Digital Project Manager leading teams of 25+ on-site
Off-shore / on shore
Multi-country / global
Transformation engagement experience (large-scale)
Digital functional and / or technical experience with core Digital functional areas (e.g., Logistics, Manufacturing, Finance) or core Digital technical areas
Digital engagement manager with experience in creating and implementing digital strategy & roadmap for retail / consumer goods customers
Excellent in building customer relationship and engaging customer on digital technology discussions/workshops
Engagement manage large engagements (across multiple towers like development, CMS, QA
Technical knowledge in Drupal or any CMS, mobility platforms & eCommerce platforms. Architectural & design depth in one of these
Manages delivery of engagements in a manner that ensures customer satisfaction
Extensive experience working for a Tier 1 or comparable systems integrator in Digital delivery-focused leadership roles
Demonstrated ability to lead and manage multiple stakeholder groups through the life-cycle of a project / engagement – i.e., client, consultant, 3rd party (Digital or another vendor)
Excellent verbal and written communication skills; and ability to communicate effectively with client business and IT leadership
Proficiency developing high-level and detailed engagement and project level activity/task work plans, schedules, staffing plans, and work-effort estimates
Proficiency in scope and scope change management, issue and risk management, and status reporting (executive level and team level)
Experienced in sales / pre-sales activities – i.e., lead qualification and development, team sales, partnering with other solution providers, RFI / RFP (bid) responses, bid response presentations to customers

138

Engagement Manager Resume Examples & Samples

Ensuring thorough understanding of requirements at the briefing stage by proactively raising relevant questions and collecting critical information
Writing high quality company, position and person profiles and Key Factors for Success that may be sent directly to client with minimal consultant input
Presenting research strategy to client with minimum consultant oversight
Managing research phase autonomously by leveraging extensive personal candidate network, mastery of research tools and personal market expertise to get to the best candidates first, rather than taking an exhaustive approach
Conducting candidate in-person interviews, effectively balancing assessment of qualifications and motivation with “selling” the search and the Firm. Writing high quality appraisals of candidate, providing insightful comments on qualifications and fit
Presenting a sufficient number of qualified, well-briefed candidates while effectively managing clients and candidates. Demonstrating effective communication and counseling skills, relying on advice from consultants only when needed
Executing package negotiations independently, reference checking and counseling of candidates and clients during the closing phase, taking council from consultants when needed
Building a solid network of candidates, sources and “friends of the firm” through excellent search execution and client relationship management skills, such as ongoing communication and interaction
Identifying “sell-on” opportunities with existing clients and candidates, spotting opportunities to match market needs with Firm capabilities and presenting opportunities to consultant
Initiating and leading non-search projects/events and supporting the development of junior colleagues through coaching, mentoring and training activities
The successful candidate will have a minimum of six years of experience in executive search
Undergraduate degree required. Relevant graduate degree or MBA preferred
Experience identifying market trends and researching information effectively through various channels
Highly developed conceptual skills, able to synthesize information quickly, understands various industries and functions, and able to present material in an organized and clear manner
Understanding and knowledge of organizational structures
Strong desktop research skills and basic business knowledge
Strong computer skills, including Microsoft Word, Excel and PowerPoint and high level of comfort with utilizing databases and online information resources
Demonstrable initiative and resourcefulness
Ability to develop well-planned strategies and achieve goals within tight timelines

139

Engagement Manager Resume Examples & Samples

Highly developed conceptual skills; able to synthesize information quickly; understands various industries and functions; and able to present material in an organized and clear manner
The ability/agility to work with a number of constituencies on simultaneous projects
Strong computer skills, including Microsoft Word, Excel and
PowerPoint and high level of comfort with utilizing databases and online information resources

140

Engagement Manager Resume Examples & Samples

Effective leader & team player with excellent communications skills
Problem solver with significant project management experience
Self starter with a pioneering spirit; resourceful and able to take ownership quickly and reliably
Experienced with executive client relationships and in developing new business
Comfortable with innovation and change: we pride ourselves on creating new content and on working on projects that are cutting edge and thus require new thinking
Interested in working at a fast-paced, intellectually challenging, growing company that is content driven
Able to apply creative thinking to client issues

141

Engagement Manager Resume Examples & Samples

Possess a strong mastery and a breadth and depth of essential consulting skills and business or brand strategy expertise
Outstanding problem solver, effective leader, and excellent communicator with significant project management experience
Demonstrated experience in client relationships with C-level executives and developing new business
Self starter, pioneering spirit, resourceful and ability to take ownership quickly and reliably
Ability to apply creative thinking to client issues

142

Engagement Manager Resume Examples & Samples

Provides business and technical consulting services by recommending solutions to client’s network and other enterprise-wide information technology needs linked to their desired business outcomes
Responsible for opportunity qualification, requirements analysis, proposal development, solution design, pricing and development and representation of the SOW and pricing to account and client teams
Uses professional concepts and company objectives to resolve complex issues in creative and effective ways
Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results
Areas of accountability
Client prospecting, opportunity identification
Market third party solutions to complement Avaya services
Solution development (SOW development) and review including pricing review and support, writing requirements from customer discovery sessions and meetings
Deal structure and phasing and/or milestone compliance for revenue recognition purposes
Weekly / Monthly Forecasting Review and Commitments tied to associated quota for assigned module
RFP Response Support as required
Work is performed with minimal direction and reviewed by senior management
Able to work in a dynamic environment, responsive to internal & external clients, strive to win, sense of urgency, creative in solving clients’ business challenges
Travel required – typically 10-20%, but could vary by Region and account assignment

143

Workday HCM Engagement Manager Resume Examples & Samples

HCM strategy and transformation consulting across people, process and organization enabled by technology
Technical acumen of the Workday system configuration, especially cloud integrations
Management of teams with multiple work streams

144

Provider Engagement Manager Resume Examples & Samples

Management of staff including performance, compliance, recruiting
Drive strategy for a single market with a team of highly trained professionals
Manage the team to engage the business offices in annual strategy planning and follow up, and align market goals with corporate and regional strategy and drive these goals into the practice leveraging clinical resources
Monitor and share company, market and provider-specific metric reports for improvement opportunities
Develop and execute shared strategy with MarketPoint to grow profitable market share with engaged providers
Contribute to execution of market outreach activities
Develop and execute strategy customized to the needs of the engaged provider
Perform and/or collaborate with Finance on analysis of trend issues, cost savings opportunities, utilization patterns, and other analysis as needed on Provider groups

145

Engagement Manager Resume Examples & Samples

Position services capabilities in verbal and written presentations
Understand the client technical requirements and prepare a solution plan (in conjunction with the SE) involving internal departments as required
Promote the options & value of our PS portfolio
Manage client expectations, scope, and profitability
Ensure the deal is aligned with our delivery capabilities
Create necessary services contract deliverables such as proposal, SOW, PSA in support of closing the opportunity and ensuring successful delivery and revenue achievement
Coordinate client turnover from sales team to delivery teams both internally and externally
Liaise between customer and Emerson throughout delivery
Manage delivery risk: monitor delivery team to ensure client satisfaction, manage escalations, and ascertain up-sale opportunities
BS degree in Engineering, Business or Computer Science and ten or more years of overall technical experience
8 or more years of field Pre-sales experience or the equivalent combination of consulting, technical, and sales skills
Consultative sales approach and ability to sell at the c-level
Demonstrates business understanding and experience of multi-discipline solution sales to large enterprises
A solid understanding of sales processes and strategies

146

Engagement Manager Resume Examples & Samples

Support the Market Engagement Lead to drive and facilitate all implementation related activities for European markets (countries) as part of Helios platform rollout
Develop a complete understanding of the Helios programme and its impact on Nissan Motor Corporation business at a detailed level, and be able to communicate that effectively and regularly with various stakeholders
Manage and monitor delivery of programme related activities, tasks, and work streams – feature release, content development, systems integration, operational readiness, business readiness – for Route-to-Launch criteria
Manage progress and monitor/control programme tasks to ensure that deadlines are met appropriately – cost, schedule, scope
Communicate/escalate programme status, issues and risks to management in a proactive manner
Act as single point of contact for rollout escalation from regional market teams and delivery partner
Coordinate and conduct regular status meetings with all stakeholders either internal or external
Assist the PMO in project planning, daily standup meetings, review, release planning and other activities that ensure on-going success of the programme
Pro-actively identify tasks/processes within the rollout process that are not sufficiently defined and/or areas of ambiguity and drive resolution with the relevant parties
Assist in the development and facilitation of programme project plan(s) and manage project rollout for specific regions and markets
Support preparation for and facilitation of programme ‘kick-off’ sessions with individual market teams, explaining the market engagement and rollout process to follow
Assess project issues and identify solutions to remove development and project roadblocks
Ability to work and thrive in a fast-paced, dynamic and at-times intense environment
Efficient time management and good prioritisation and organisational skills
Strong written and verbal communication and robust presentation skills
Strong analytical skills to understand/interpret and support translation of automotive customer’s business needs into application and operational requirements
Strong problem solving skills to support creation of workable solutions to automotive business problems, ability to understand and trouble-shoot anticipated and unanticipated changes
Ability to support the liaise between stakeholders including regional/market business owners – those of many diverse international backgrounds, core team members, executive/management to other members of core team (PMO and technology team members) and vendors (management, business analyst, UX/creative, and developers)
Functional knowledge of web applications, information systems, digital marketing solutions such as mobile, social media platforms are a must
Automotive digital marketing, including content creation, campaigns, social media, digital display media are strongly preferred
Knowledge of platform development support tools such as Jira, documentation wikis, configuration tools preferred
Working or knowledge of Sprint agile software development methodologies preferred
Digital management experience
Automotive digital marketing preferred

147

Stakeholder Engagement Manager New England Resume Examples & Samples

Develop and manage a network of working-level contacts in various stakeholder teams across the New England businesses to help inform the stakeholder engagement agenda through a number of projects, including gas transmission, electric transmission, REV, and other regional challenges and opportunities
Drive broad coordination among major projects in New England by continuing to update, promote and embed the New England Energy Strategy white paper that articulates an overall strategy and informs decision making for individual projects and priorities in the region
Advise on and monitor stakeholder engagement campaigns for major projects to ensure alignment with the high-level messaging and with each other. Build transparency by maintaining a major projects tracker and bringing executive sponsors, project managers and other internal stakeholders together for regular meetings
Working with project partners in Business Development, Complex Construction, Gas Project Engineering and Design, Corporate Affairs, and the New England and FERC Jurisdictions, support the planning, preparation, and implementation of stakeholder maps, message frameworks, meeting calendar and agendas, talking points and strategic communication campaigns to disseminate best practice and knowledge specific to the New England businesses as appropriate, especially those related to energy security and its related opportunities
Work closely with the Customer Group, Strategic Communications, Government Relations, Community and Customer Relations (JDx), Legal, Regulatory and other internal stakeholders to ensure regional political sensitivities are considered within the strategic communications framework specific to the New England businesses
Chair the Stakeholder Champions Working Group and provide expertise and advice to the businesses on stakeholder engagement and its use in community outreach and business planning so that those plans take stakeholder engagement into account from the beginning
Coordinate with Government Relations and other internal stakeholders to develop, implement, practice and maintain appropriate stakeholder engagement and outreach plans and processes to ensure consistent and effective communication to customers and other stakeholders
Provide strategic and tactical support to the FERC Jurisdiction and Business Development including, but not limited to: internal and external executive communications, internal communications and engagement, crisis communication support, internal/external communications support for major reliability and policy-driven infrastructure projects, business development projects and opportunities, transmission regulatory policy, transmission as a clean energy resource, building National Grid’s brand as a developer of commercial transmission and other key projects and initiatives
Degree-level education required with specific and proven experience in stakeholder engagement and strategic communications
Professional qualification in related subject preferred
Strong, demonstrated writing and presentation skills
Working knowledge of the communities in New England and the ability to align this information with the strengths of the New England businesses to meet the company’s strategic goals
Proven track record in managing stakeholder processes and experience in designing and delivering outreach and communications plans
Able to lead projects and programs of work in the medium and long term
Experience in working with people at all levels of an organization, including directors, requiring thinking and facilitating at a high level
Is able to see multiple relationships in defining the framework, identifying several likely causes or consequences of a situation to be able to anticipate particular situations where the framework will be needed
Demonstrates strong interpersonal skills in communication; lets people affected by a decision know what’s happening and can clearly articulate reasons for a decision in order to negotiate or influence
Understands theory behind policies and processes and demonstrates the ability to challenge existing processes and ways of working, e.g. taking action to avoid future crisis or create opportunities to improve existing practices
Demonstrates the ability network internally and externally and to develop successful, long-lasting business relationships / partnerships with others and seeks to understand and challenge business scenarios to the benefit of all parties

148

Industry Engagement Manager Resume Examples & Samples

Develops and implements policy and strategic plans pertaining to citywide industry engagement priorities in concert with OPSR Leadership and cross-functionally across the CTE team
Supports the Senior Director and CTE team ensure effective planning and integration of workforce readiness strategies into high-priority and cross-divisional work, including effective project planning and coordination among DT&L teams and with other divisions
Documents the status of strengths, challenges and needs across CTE program clusters for new or enhanced CTE content and partnerships, including

149

Professional Services Engagement Manager Resume Examples & Samples

Work with sales to assist in selling professional services
Arrange scoping calls with the customer, propose delivery model, prepare Scope of Work documents (SOW), negotiate SOW with a view to minimize risk and improve customer satisfaction
Manage projects, project deliverables as well as project team resources with an objective to complete the project successfully within agreed scope, timelines as well as quality
Identify project stakeholders and decision-makers, and define the escalation procedures keeping customer satisfaction as the primary goal while protecting the interest of the company, resources and the contract. Single point of contact to the Customers to handle escalations. Plan, Propose and Execute actions in escalation scenarios
Manage the schedule of internal as well as partner resources on various engagements
Develop periodic project status/progress reports and present to the project team and steering committee
Manage the change control process and be a key member of Change Control Board to present impact analysis
Co-ordinate with Dell product support for product related issues during project execution
Business travel within the region to support future and current engagements
Keep the back end systems up to date with latest status from various engagements
Must have a degree in Information Systems, Computer Science, Engineering or equivalent work experience
At least 8-10 years related technology experience with good project management experience
PMP certification preferred. Sound understanding of atleast one formal Project Management Methodology. Candidates with official certification will be preferred
Must be able to communicate effectively in English, Cantonese and Mandarin
Able to set right expectations with customer stakeholders, manage project risks
Able to understand customer requirements and deliver as planned
Proven leadership skills to manage the customer, handle any escalations as well as motivate the project team
Candidates must have a high-level understanding of customer and partner business and IT environments

150

GCG Digital Engagement Manager Resume Examples & Samples

Degree holder in marketing, e-commerce, or business information system related fields
At least 3-4 years of digital experience, e-commerce or online environment, with at least 5 years of working experience preferably financial institution but open to non-financial background candidates
Broad knowledge of digital innovations, project management and technologies
Strong analytical skills and able to assess multiple systems for troubleshooting
Result oriented, good problem solver and able to make sound judgment
Ability to write well and experienced at writing various business documents (i.e. business case and requirements, project plans, presentations, reports, and specifications)
Excellent communications skills and able to work across both business and technology partners
Motivated, able to work independently, proactively and efficiently in a fast paced and changing environment
Excited and passionate about the Mobile and Digital space and its ability to change significantly change the way of business/customer interactions

151

Senior Engagement Manager Resume Examples & Samples

Leads vendor risk assessments in accordance with best practices and established KP procedures
Plans, leads, coordinates, and conducts the analysis of client business processes and functional requirements and the preparation of appropriate documentation to communicate and validate the information
Performs periodic reviews of existing service providers to determine compliance with documented standards and procedures; tracks assessment deliverables and reports against internal standards
Demonstrates full familiarity with auditing concepts and remediation strategies and can clearly document all reviews performed and conclusions drawn
Researches and recommends internal vendor risk management process improvement projects; frequently contributes to the development of new methods
Creates, updates and maintains vendor risk management documentation and procedures
Develops and maintains vendor risk management training programs and materials
Creates and utilizes reports to track key Vendor Management performance indicators; aggregates vendor performance results reporting for various levels of management
Determines necessary inclusion of the organization’s subject matter experts as appropriate and escalates identified risks to key stakeholders, decision makers, sponsoring business partners and other appropriate stakeholders
Acts as a technical/professional mentor to less experienced staff to ensure they are well trained to fulfill their responsibilities
Maintains relationship with vendor contacts and updates contact information internally
Bachelor's degree in a related field and/or a minimum of 4 years of equivalent experience
A minimum of 10 years of experience in solutions consulting including defining requirements, developing solution alternatives and estimates and translating client's business requirements into specific systems, applications or process designs for large complex IT solutions
At least 5 years of progressive experience across the following specialties: Operational audit, Regulatory Compliance, Contract Management, Information Security / IT across entities, vendor management and financial audit
1-3 years direct professional experience with vendor risk management related activities such as contract review, vendor assessments, and risk reviews
Demonstrated experience working in information security related risk, regulatory, audit, and compliance requirements (SOC 2, SOX, PCI DSS, HIPAA, vendor compliance)
Knowledge of IT audit standards and information security management frameworks such as ISO, ITIL, CobiT, NIST and the demonstrated ability to apply such frameworks to businesses processes
Working knowledge of relevant technologies (e.g., Windows and UNIX/LINUX platforms, voice and data networks, LAN/WAN inter-networking protocols such as TCP/IP and firewalls, cloud computing etc.)
Ability to oversee and manage vendor reviews independently as directed by management
Demonstrates strong attention to detail, precise written and verbal communication skills, is highly organized, and able to meet deadlines
Self-motivated, and innovative – with the ability to enlist others and lead change. Strong creative and change-oriented continuous improvement skills
Strategic and analytical thinking, strong capability of project management and problem solving skills, sound judgment and a willingness to resolve issues and problems in a timely manner
Advanced MicroSoft Office Suite capability (Excel, PowerPoint, Word, Access, as well as Visio)
Certified Information Security Auditor/Manager (CISA/M) designation and/or CISSP, and/or PMP. PMP highly desirable
Practical experience managing multiple large-scale compliance/audit projects simultaneously, strong internal consulting, customer account management, and defining engagement scope, negotiating commitments, gathering requirements, and defining deliverables
Experience in a multi-vendor environment preferred

152

Engagement Manager Resume Examples & Samples

Gathers and documents internal and external business user and functional specification requirements using interviews, document analysis, workshops, surveys, site visits, and task and workflow analysis in highly complex environments
Refines requirements using critical evaluation techniques, meetings, negotiation, systems knowledge and experience
Communicates effectively with business systems analysts, project managers, application developers, subject matter experts, end users and Rogers' executives to drive the solution process
Organizes assumptions, suggests additions and deletions and probes for refined data
Acts as liaison between business and system areas. Lead proposed technology decisions during conceptual phases and represent business partner’s requirements from project inception to delivery
Identifies and highlights problem areas, gaps or conflicts derived from information gathered and proposes options for resolution, ensuring proposed system development or business process solutions
Oversees the technical design, development and implementation of multiple, complex, corporate-wide systems
Ensures projects align with the business and ITS strategies, contributing to the development of plans and processes in supported organizations and business unit level
Understands and supports industry trends and contributes to the development of best practices for the clients business and for areas of domain expertise
Communicates effectively with meaningful and articulate verbal discussions
Creates clear and coherent written materials
Draws conclusions from information
Experience working with external Vendors
5+ years of Business Analysis, Technology Solution Design, Engagement Management and/or IT consulting experience
Deep understanding of various Rogers’ lines of business (wireless, wireline, cable and etc.) and applications supporting them would be an asset
Demonstrates experience with Software Development Lifecycle methodologies (Waterfall and Agile)
Highly developed analytic, interpersonal and communication skills to influence and engage colleagues, along with a broad understanding of the businesses they support
Must be creative, detail oriented and capable of balancing the “big picture” with meeting the day-to-day needs of the organization
Demonstrates ability to manage and track multiple initiatives through the life cycle steps of initiation, planning, execution and project closure
Able to think and react quickly with confidence, especially in situations where things are happening fast

153

Engagement Manager Resume Examples & Samples

Business Process and System Analysis and Design
Business Process and System Process Improvement and Effectiveness
Vendor Risk Management
Comcast Products and Services
Measurement, reporting, and benefits realization
Information Technology General Controls
Supervises an engagement team to conduct audit and advisory projects across operational, financial, regulatory, and/or technology areas, which may cover business units from Comcast Corporate, Comcast Cable, and NBCUniversal. Out-of-town travel approximately 25-35%
Planning Proactively leads the team in planning project scope and timeframe, based on client meetings, research and background information, risk assessment, and scope areas identified by the engagement team through the research and planning stage. Assists in leading the team in presenting project plan to CAAT and Business Leadership
Execution Responsible for managing team to complete execution of the audit. Keeps team on track to complete assigned scope areas and ensures that key controls are tested and all significant risks are addressed. Supervises engagement staff member's interactions with business management and helps team members to resolve issues
Reporting Leads team in developing an Audit Report, which includes recommendations and action plans developed with Business Management. Reviews audit workpapers to ensure they are clear and well-organized and that they appropriately document the work performed. Writes clear and meaningful audit comments and recommendations for action by management. Ensures audit reports are developed timely and with high quality. Participates in presenting the Audit Report to CAAT and Business Leadership
Development Supervises engagement team members to develop audit and business skills. Identifies opportunities for improvement to audit methodology, tools, and training. Actively pursues Center of Excellence expertise in alignment with career goals; participates in CAAT, Comcast, and other external community activities and service
Assists in the design, development, and maintenance of a comprehensive corporate audit plan
Reviews or prepares details of plans for performing individual systems-related audits including objectives, procedures, budgets, and schedules
Manages the activities of assigned audit team members by clarifying audit objectives, approving individual procedures, interpreting policy, and assisting in the resolution of unusual technical problems
Leads the presentation and review of audit findings with key members of operating management
Recommends and explores alternative courses of action for correcting control weaknesses, resolving operating problems, or improving performance
Analyzes actions initiated or proposed in response to audit recommendations. Monitors the completion of corrective actions and, as necessary, advises management of non-compliance
Manages the life cycle of technology audits, which assess the design adequacy and operating effectiveness of technology controls. Ensures proper focus, pace, and execution of all audit activities
Establishes working relationships with key technology personnel throughout the Company to sufficiently gain respect and understanding while maintaining an objective focus
Manages Internal Audit resources throughout each project, including the on the job training and development of Internal Audit staff
Contributes in areas such as recruiting, staffing, scheduling, budgeting, etc
Bachelor's Degree or equivalent in Management Information Systems, Accounting / Finance, Computer Science, or other related field with solid academic credentials
Minimum of 5+ years of progressively responsible experience in audit, accounting, finance, or information systems required
Internal audit, consulting, Lean, Six Sigma, and/or business process management a plus
Measurement system, data source validation and metric testing a plus
Demonstrated ability to have an 'end to end, big picture' view of defining the client's problems, processes, analysis, and recommendations
Experiencing in leading teams in performing GAP analysis to identify problems and inconsistencies and in depth understanding of as-is and to-be business processes
Experience in vendor risk management program/strategy
Familiarity with Finance, Technology, and Operational risk and control assessment frameworks including, but not limited to: COBiT and COSO
Ability to lead communication across varying levels of management in cross-functional teams (field and corporate)
Willingness and genuine desire to tackle new areas and consistently challenging topics
Able to quickly grasp complex subject matter (both technical and business processes) and apply strong analytical skills and business orientation to assessing processes, risks and controls
Strong interpersonal skills required, including: written and verbal communications, willingness to assist in areas outside of direct assignments when necessary, and commitment to self-improvement and completion of team objectives
Professional certification is a plus (e.g., BPM, CISA, CPA, CIA)

154

Engagement Manager Resume Examples & Samples

Work with business partners to define employee engagement projects and research objectives
Initiate new and/or refine existing studies to support business goals
Initiate and oversee the design and execution of engagement projects, including defining and preparing analyses that meet the business goals
Schedule and coordinate internal (and external if/when needed) resources
Analyze data and prepare reports related to engagement or performance of the teams
Complete quality review of analyses and reports—ensuring accuracy, logical consistency and consultative value
Coordinate all engagement communications
Partner close with and lead efforts of the existing engagement team
Help create and support a culture of positivity where employees feel engaged and empowered

155

Charity Engagement Manager Resume Examples & Samples

Develop and implement ongoing nonprofit engagement strategies and programs to drive the eBay for Charity global program growth
Serve as the interface between eBay for Charity and other key (Foundation, Account Management) teams
Gathering and publication of usage metrics of nonprofit engagement within the eBay Marketplace
Conduct regular audits to understand the current landscape of the business and nonprofit industry landscape for growth opportunities for the eBay for Charity program, and take action on the results in ways that grow the program
Plan, conduct, and act on the results of customer research and unmet needs analysis for charity organizations,
Development of charity organization engagement programs to increase charity engagement, participation, and traffic drive) and related efforts
Serve as a contributing member of e4C team to lead specific marketing programs as necessary
Provide brand strategy support
Provide subject matter expertise and work with eBay for Charity marketing team to build an experience on eBay for Charity, social channels and direct nonprofit customer support that reflects our leadership
Build strong cross-functional relationships to maximize eBay for Charity exposure on key eBay real estate
Partner with the eBay seller development team, customer support team, identified Donor Directed Funds partner, and others to maximize funds raised for nonprofits
Collaborate with other eBay stakeholders driving nonprofit engagement and activity, including eBay for Charity (UK) to drive marketing and operational efficiencies

156

Engagement, Manager Resume Examples & Samples

Monitor and manage all aspects of daily client performance
Escalate, track and solve client issues
Work with relevant internal and external parties to fully manage certain client technical projects, such as dynamic creative optimization, custom pixel implementations, server to server integrations, and more
Understand and be able to communicate and implement new MediaMath capabilities that come out each month
Additional languages preferred

157

Engagement Manager Resume Examples & Samples

A team player who effectively integrates, motivates and builds relationships with cross-functional team members (local or remote), sponsors, key stakeholders, executives, and other individuals or organizations involved with or affected by the project
Ability to challenge, recommend and redirect teams as well as client expectations as necessary for successful program and project delivery
Outstanding written and verbal communication skills with team members and audiences of all levels
Minimum leadership experience managing technical projects consisting of 5 to 12 people
Team player willing to work in an international environment and be part of a global team
Excellent presentation, communication (oral & written) in German and English, and relationship building skills, across all levels of management
Understanding of technology principles and services including infrastructure, business applications, data management, security, application platforms and consumer facing technology

158

Engagement Manager Resume Examples & Samples

Analyze customer engagement patterns and optimize key conversion activities to drive customer KPIs
Execute campaigns and engagement efforts, tracking tasks and dependencies across multiple teams
Managing and tracking multiple Marketing efforts to drive customer engagement
Brief creative asset production (in partnership with a dedicated design team)
Write, edit and publish content for engagement efforts
Effectively build engaging customer experiences through rich content, , and marketing
Analyze performance of engagement strategies and develop plans for enhancements
Partner to create best in class content, tailored to appropriate customers
5+ years demonstrable experience in an online marketing/merchandising field
Excellent writing and copy-editing skills
Proficiency with Content Management Systems and ability to edit basic HTML and XML
Excellent documentation skills and workflow management
MS Office, SharePoint
Bachelor's degree in an associated discipline
§ Proven ability to create customer-facing content that is on-brand, relevant, and tailored to an online audience
Experience with customer segmentation, profiling, and targeting
Experience with A/B or multivariate testing
Experience managing large scale email or engagement marketing programs
Proven ability to deliver results and prioritize tasks in a fast-moving, dynamic environment
Excellent documentation and workflow management
Ability to conceptualize, scope, and execute projects to strict deadlines
Confident, self-motivated individual with strong, demonstrable bias for action

159

AWS Professional Services Engagement Manager Resume Examples & Samples

Demonstrates the ability to understand the operating styles of others as well as team/client relationships, team dynamics, and adjusts behavior accordingly to succeed. Recognizes environmental or cultural nuances and adapts
A history of increasing leadership responsibility and career growth in project management
5+ years Project Management consulting experience managing enterprise level IT projects across multiple industries
Works effectively in a dynamic environment with changing priorities
Ability to make decisions guided by policies, procedures and business plan with limited guidance
Results-oriented, prioritizes work activities, plans and stays organized in order to meet commitments

160

Employee Engagement Manager Resume Examples & Samples

Supports the development of flexible and sustainable communications and engagement solutions across multiple cultures, incorporating local requirements as necessary
Leads local teams through launch of new Connections enhancements
Measures impact of engagement and communications programs against core performance metrics
Publicizes impact of program to the organization and leadership
Develops and delivers executive-level presentations to support the program
Educates leaders on how to use Connections reports and data and partners to drive needed change
Manages 1-2 Program Managers and develops site liaison program
Bachelor’s degree in Business, Communications, HR or related field
5+ years’ experience in large-scale project management involving technical solutions
5+ years’ experience leading teams, demonstrating direct and influential leadership skills
Solid proven experience in working with senior leaders
Experience working with hourly workforce in large-scale operations
Experience in use of effective tools and Excel
Proven ability to thrive in a high energy environment where tactical and strategic activities are expected to be driven in parallel
Excellent written/verbal communication skills, and experience working with cross-functional teams and presenting to leadership
Demonstrated ability to understand and apply communications and engagement best practices to drive employee performance
Superior attention to detail and the ability to successfully prioritize and manage multiple projects simultaneously
MBA/MS/MA preferred
Experience working with multiple cultures and across multiple geographies
Familiarity with the recent trends in employee engagement and talent development
A passion for data visualization

161

Senior Engagement Manager Resume Examples & Samples

A Bachelor’s Degree or equivalent combination of education and experience required, as well as a minimum of 10 years of experience, including a strong and proven track record in selling services
Prior experience assessing a Customer's business goals and translating that into an Advanced Consulting Engagement
Knowledge in advanced storage concepts required
Direct experience in management to include budgetary authority is preferred
IT industry certifications preferred

162

Engagement Manager Resume Examples & Samples

Owning significant pieces of the day-to-day project execution
Communicating in an effective, creative, solution-focused manner
Accurately identifying and pursuing the “so what”
Demonstrating thought leadership and participation in shaping the client solution
Leading, motivating and coaching junior members of the team (Business Analysts and Associates)
5+ years of professional work experience with a top tier management-consulting firm. Experience in operational improvement, strategic sourcing, business analytics and strategy required
Expert in identifying and implementing strategic sourcing strategies, and leading and managing all aspects of the strategic sourcing process
Ability to manage senior level clients and mid-sized consulting team independently
Strong and demonstrated ability in verbal and written communications
High threshold for ambiguity and lack of structure and process during early phases of engagements
Ethical, independent, and highly motivated self-starter with logical problem-solving abilities
MBA or related advanced degree (PhD, MFE, etc.) from a top-tier university
The Swiss office may have additional requirements, such as German and ideally French language skills

163

Senior Engagement Manager Resume Examples & Samples

Supports Services Sales with Business Development related to accounts that are assigned to his/her Engagement Portfolio. Ideally, the Services Executive (SE) and EM plan the prioritization of Accounts, and contributes with Customer knowledge to support strategic prioritization of Accounts
Real-world experience with managing consulting engagements
BA or Master's degree

164

Engagement Manager Resume Examples & Samples

Operate as the lead point of contact for any and all matters specific to internal clients – including but not limited to MBU Sales and Publishing Brands
Build and maintain strong, long-lasting client relationships up to and including Senior executives at the VP and SVP level
Develop a trusted advisor relationship with key client stakeholders and executive sponsors
Partner with the project management team to ensure the timely and successful delivery of creative solutions according to client needs and objectives
Communicate clearly financial projections for both individual projects and fiscal overview
Assist with high severity requests or issue escalations as needed
Define program objectives and deliverables with client
Work with internal and external media buying groups to define the media strategy when required
Work with the client group to help determine their project priorities within the creative group, managing resources, budgets and timelines
Secure all required client approvals for budget spends
Determine timelines with the clients and service groups – this will include working with internal teams and external vendors to establish work back schedules
Develop Scope of Work (SOW) with Accountabilities

165

Engagement Manager Resume Examples & Samples

Accountable for customer implementation portfolio, including architecture design, portfolio planning and throughput, creation and maintenance of operational controls and tracking metrics and deliverables
Participate in operational issues related to specific engagements, including billings, expenses, staffing, utilization management, among other client facing activities
Create and expand the customer relationship through exploration of the customer’s business
10-25% travel required
5 years of experience plus a Bachelor's degree in MIS, Computer Science, engineering, another related field or equivalent experience in Internet technologies

166

Engagement Manager Resume Examples & Samples

Lead engagement design and planning by serving as the central point of contact for each project; define deliverable structure and content; manage timeline
Direct and manage large, multi-disciplinary project teams including practice areas specialists, data and analytical experts, researchers and generalists
Have primary responsibility of the engagement throughout the life of the project, including project design; successful kick-off; day-to-day project management; trouble-shooting; on-time, high-quality delivery of work product; and follow-up work
Serve as the primary liaison for day-to-day interactions with clients, including executive-level stakeholders
Play a hands-on role in client project execution by creating content, serving as a thought leader and providing solutions-based advice for our clients
Work in close partnership with FMA leadership including senior management, business development leads and practice areas heads
Enforce BlackRock’s fiduciary culture of providing the highest quality service to our clients
Provide team leadership, oversight and support for project teams in the office or at client sites
Manage timeline, budget and engagement economics for each project
Escalate potential issues, as they arise, to senior management
Contribute to business development and relationship management, working alongside the broader team
Act as a coach to junior staff, providing guidance on project work and career management
Over 5 years of professional experience in the consulting or advisory industry with a track record of outstanding business achievements in complex financial and other services
Demonstrated ability to lead and direct a diverse, cross-functional team in a consultative fashion
Strong verbal and written communication skills, including the ability to synthesize complex ideas into clear messages and the acumen to lead discussions with client project team and selectively client senior management
Excellent problem solving abilities, intellectual curiosity and experience understanding complex issues
Team player with collaborative and strong interpersonal skills; mentors and coaches resources along the way; leads by example
A client-focused spirit and willingness to take on additional responsibility
Action-oriented attitude and willingness to roll up sleeves
Superior organizational skills, self-starter and ability to perform under pressure and tight deadlines in a fast-paced, high-intensity environment
Ability to promote sustainable and scalable workflow structures by leveraging systematic and thoughtful processes
B.A. /B.S. in a relevant field. M.B.A. / Graduate degree/ C.F.A. are desirable
Strong quantitative skills, including working knowledge of PowerPoint and Excel

167

M HIS Engagement Manager Resume Examples & Samples

Provide day to day oversight of the implementation process for clients who have purchased 3M 360 Encompass
Relationship coordinator to foster a partnership between 3M HIS and the client
Communicate internal and external messages, enacting one central point of contact
Client implementation management through process oversight, status updates, and support management
Client consulting by coordinating Technical, Operational, and training assistance to optimize system utilization and efficiency
Client/Executive relationship through liaisons with Sales and client’s management team
Minimum of five or more (5+) combined years of experience in Health Information, and/or IT arena
Minimum of three or more (3+) years of experience in working directly with clients
Minimum of one or more (1+) years of of project planning and executing off a project plan
The ability to work in fast-paced environments and maintain excellent customer relations skills

168

Engagement Manager Resume Examples & Samples

Bachelor of Science in engineering (electrical or computer science preferred). Equivalent experience may be considered. Master’s preferred
10+ years direct large-scale, multi-phase project management, preferably for deployment of telecommunications networks (preferably wireless) and/or enterprise-scale software systems. Experience doing either of these for an investor-owned utility is a plus
Demonstrated leadership, analytical, organizational and problem-solving skills. The successful candidate will be able to describe multiple business situations where these skills have been leveraged
Must possess above average written and verbal communication skills
Demonstrated ability to organize, prioritize and manage multiple tasks and concurrent projects. SSN’s networks are in great demand and the PM must be able to coordinate multiple projects in varying degrees of deployment
Experience in personal computer operations and use of word processing, project management, spreadsheet programs plus experience with off-the-shelf and special-purpose test programs. Microsoft Project is SSN’s standard project management application
Experience and knowledge of gas, water and electric utility meter reading and related distribution automation technologies is desirable
Technical training and knowledge of radio frequency equipment used in planning and installing radio network equipment and multiple wired/wireless wide area networks is also desirable
Experience with GIS, CIS and other utility systems is highly desirable
Possess a valid driver’s license and a US passport
Ability to have fun while working hard in a demanding, fluid start-up environment

169

Engagement Manager Resume Examples & Samples

Direct, plan, and implement the approach and objectives for the entire engagement
Develop and execute plan to ensure client adoption and client value is achieved and measured
Manage and coordinate the performance of component delivery teams, and engage and release project resources, based on need and performance
Report engagement status on a regular basis, to both external and internal stakeholders
Nurture and develop client references
Serve as the primary conduit for executive-level communications
Identify and mitigate potential project or program risks resulting from technical, regulatory, cultural and political drivers
Achieve high levels of client satisfaction
Participate in proposal development and/or creation of statements of work
Develop, implement, and maintain standard delivery methodologies for engagements related to fraud and security intelligence
Coordinate harvesting of intellectual property generated from engagements you manage
Identify opportunities to position additional SAS offerings to address unsolved business challenges of existing clients

170

Site Engagement Manager Resume Examples & Samples

Bachelor’s degree in natural sciences or in a comparable subject
5+ years of experience in the Pharmaceutical, Biotechnology, and/or CRO industry is required with a preference towards individuals who have experience in site engagement or an investigator facing role (e.g. clinical project manager, study director/coordinator, clinical research associate, patient/site engagement companies)
Proven track record of success on cross-functional projects in a global environment
Good working knowledge of GCP guidelines in different regions
Multiple languages preferred
Strong Facilitation Skills
Good collaborator
Results oriented/Outcomes focused
Ability to analyze, synthesize, and clearly present information to individuals and groups
Customer orientation and ability to work well with colleagues within and outside clinical development
Ability to work in networks and matrix organization
Creative “out of the box” thinker with conceptual strengths, who will challenge the status quo to improve
Clear and articulate verbal, written and presentation skills with excellent command of the English and/or language
Comfortable with reviewing/understanding clinical protocols
Scientific and technical knowledge
GCP and regulatory environment
Medical knowledge and research expertise
Ability to operate effectively within an international and rapidly changing environment
Ability to work independently, to solve problems at all levels of difficulty or uniqueness
Ability to manage conflict and achieve consensus in a group through complex and thorough discussion
Regular interaction with various management levels on issues relating to site engagement, patient recruitment, etc
Leads initiatives to change the structure, systems, or talent mix of the organization to more effectively support the business strategy
Thrives on situations involving risk and uncertainty; proven problem solver
Creates and fosters a culture that enables insights generation to drive solutions that are aligned to our strategic direction
Fosters a culture and mindset of learning from successes and failures
Creates a culture that provides space for innovation while ensuring strategic consistency
Insists on a culture of trust that builds on the diversity of internal and external stakeholders to create innovative solutions
Fosters an organizational climate of inclusion that integrates the best ideas from many varied voices
Proven aptitude to gather facts and data, to evaluate processes and situations in an orderly and rational manner, ask questions and identify missing information
Demonstrated skills to decipher complex problems/situations using valid reasoning and identify appropriate solutions. Decisions must be weighed for strategic implications in all regions and within other departments
Ability to quickly identify, analyze and solve problems and to courageously communicate any trends that are detected, prior to problems becoming critical
Expert ability to forecast study timelines to ensure deliverables are achieved. Should the timelines change, must be able to understand the interdependencies between tasks, effects the change may have on other departments, and the impact on timelines associated with the deliverable
Established record for creating cost-effective solutions in an effort to maximize efficiency and achieve success when confronted with limited resources

171

Pcbi Digital PEX Engagement Manager Resume Examples & Samples

Analyze and test existing systems for compatibility with preferred automation platforms
Co-design and validate future state processes that are compatible with future state robotics solution
Support business case development by helping to size implementation effort and cost
3+ years’ experience in systems analysis, solutions architecture, or senior design-focused software development roles required
Experience with Robotic Process Automation tools (e.g., Automation Anywhere, Blue Prism, Cicero) and other process automation tools strongly preferred
Experience with one or more of the following areas: process improvement methodologies (e.g. Lean Six Sigma), agile software development methodologies, UBS systems and infrastructure
Able to travel at least 25%

172

Engagement Manager Resume Examples & Samples

As the Engagement Manager you are the Success Leader and ultimately responsible for the client’s successful deployment and implementation for all RealPage products. You ensure that our clients derive maximum value from their investment with RealPage, utilize all products using agreed upon best practices
Ability to create, execute and manage complex project management plans for SMB and corporate accounts
Partner with RP Consultants as needed to provide additional support and guidance for specified products
Partner with RP Implementation Analysts to ensure migrations and technical implementation’s meet client expectations
Working within the engagement management matrix, lead stakeholders towards identifying their RP vision by evangelizing the capabilities of the RealPage Platform
Effectively network and train an account from to achieve successful execution of the client RealPage strategy
Fundamental in helping your clients establish and manage their change
Identify risks to the client achieving their stated business goals and developing a risk mitigation plan
Serve as a client advocate in driving industry best practices and the evolution of the RealPage Platform functionality, courses and administrative services integral to their success
Expertise and experience dealing with large, complicated accounts at the senior business level, preferably with recent direct hands-on executive experience
Minimum of 3 years relevant project management work experience (PMP is preferred)
Capability as credible and effective advisor/coach specifically around change management (cultural, business and technical)
Executive level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog
Extensive knowledge of RealPage products and platform features, integrations and best practices
Ability to prioritize, multitask and perform effectively under pressure
Regularly contributes ideas and recommendations around product enhancements, training approach and training materials
Ability to travel frequently (up to 75%)

173

Site Engagement Manager Resume Examples & Samples

Define and implement strategies for engaging clinical sites and investigators
Characterize and understand the attributes of a good clinical site versus a poor performing site
Engage clinical sites to develop build, and maintain relationships with investigators/staff to ensure continued performance and capitalize on site expertise
Evaluate, screen and develop high quality investigative sites to support UCB’s clinical development programs
Ensure collaboration with key internal & external stakeholders, as well as third party vendors
Ensure industry best practices consistent with all applicable guidelines and regulations
Identify business improvement opportunities that overall enhance GCSO’s site engagement capabilities with the guidance of the Head of Site and Patient Solutions (SPS)
A minimum of 5 years of experience in the Pharmaceutical, Biotechnology, and/or CRO industry is required with a preference towards individuals who have experience in site engagement or an investigator facing role (e.g. clinical project manager, study director/coordinator, clinical research associate, patient/site engagement companies)
A bachelor’s degree on natural sciences or in a comparable subject

174

Engagement Manager Resume Examples & Samples

25-50% travel required
5 years of relevant experience and a Bachelor’s degree in Computer Science, Engineering, MIS, other related field or its equivalent or
3 years of relevant experience and a Master’s degree in Computer Science, Engineering or Management Information Systems or

175

Culture & Engagement Manager Resume Examples & Samples

8-10 years of experience in facilitating large-scale organizational culture alignment, and employee experience/engagement improvement initiatives
8-10 years of experience in culture program management, training and facilitation, and communications
Experience aligning culture during mergers and acquisitions
Bachelor Degree in Behavioral Science, Organizational Development, or Leadership, Master’s preferred

176

Engagement Manager MS Technologies Resume Examples & Samples

Ensure that the business needs are clearly understood and the technology implemented meets the needs and expectations of the business
Lead all design/development aspects of SDLC for Deloitte Application Studios projects in partnership with PMO
Ensure all development and maintenance projects are in accordance with channel strategy, and adhere to product and channel vision and product innovation roadmaps
Ensure resources assigned to projects are meeting deadlines and focused on the right activities
Escalate issues, risks, and decisions to the Channel Leader or other stakeholders as necessary and develop mitigating actions
Review projects for completeness of thought and consistency of approach and interface
Bachelors or Master’s degree in Computer Science, Business Administration or equivalent educational or professional experience and/or qualifications. An advanced degree is also preferred
10+ years of IT experience in application development , support or maintenance activities
4+ years of experience in project Management
4+ years of team management experience
2+ years of experiencing in Agile / scrum methodology
Must have experience on at least 2 full life cycle of software development
Certified scrum master
Working experience on ASP.NET , C# , HTML , CSS and SQL server
Client facing and exposure to onshore offshore delivery model
Experience in working in a global environment involving multiple development sites on various time zones

177

Engagement Manager Resume Examples & Samples

Become proficient in Demand Generation, Marketing Automation, Marketo’s business applications and services offerings. Apply this knowledge to Marketo customer business needs to design high value services engagements
Support our Sales team with a focus on large enterprise customers. Lead the development of services proposals, statements of work, and contract negotiations
Achieve and exceed monthly and quarterly bookings targets
Manage executive level client relationships and provide team oversight during the delivery of services engagements
Contribute to practice development initiatives through the development and of service offerings, best practices, methodologies, and other intellectual capital
Team effectively with other parts of the organization, including Customer Enablement Managers, Support and Product Management to address and resolve customer issues
Participate in operational processes related to specific engagements, including staffing, utilization management, forecasting, time and expense management, and billing
Collaborate with Marketo partners during the sales process and in delivering joint customer engagements
Bachelors Degree required, Advanced Degree strongly preferred
Excellent client management instincts and abilities, strong written and verbal communications, executive level presence and experience in facilitation
4-6 years experience delivering consulting services, including involvement in selling services
Project management experience (SOWs, contract management, risk management, staffing)
Experience selling and/or delivering Marketing Strategy, CRM or Marketing Automation services, or experience with products and/or processes related to demand generation and lead management
1-2 years P&L responsibilities related to specific projects
Ability and willingness to travel up to 75%

178

Engagement Manager Resume Examples & Samples

Ideally educated to degree level
A minimum of 15 years experience with implementation of Oracle Products
Strong aptitude for solving problems through computing solutions
Willingness to succeed in a dynamic Consulting Environment
Willingness to join a dynamic, multinational team
Willingness to develop your skills in Consulting and Technology
Fluency in English and Swedish are requested

179

Engagement Manager Resume Examples & Samples

Driving monthly and yearly services revenue and profitability
Managing a varied portfolio of services opportunity assignments
Identifying potential implementation options and providing recommendations on implementation approaches
Preparing detailed services proposals to satisfy customer requirements
Building relationships with clients that characterize partnership, cooperation and trust
Managing customer expectations fully and acting as customer liaison
Understanding win/win negotiation principles
Participating in services opportunity review sessions with account teams and senior management
Leveraging methodologies, enablers and best practices to estimate and propose services delivery
Understanding established change management procedures should proposals or schedules need adjustment
Forecasting signed services revenue and resource requirements for proposed services engagements
Completing risk assessments for services opportunities that meet defined criteria (sizeable financial concerns, heavy use of subcontractors, implementation of new solutions, etc.)
Ensuring quality assurance and test plans are incorporated into services proposals
Addressing fiscal responsibility for the services opportunities, including planned budget and expense management
Communicating proposal goals to those outside the opportunity and engaging management or leadership in other units as needed to ensure customer success
Understanding the role of the project manager on the delivery team
Understanding required skills of project team members associated with implementation requirements and tasks, including partners and subcontractors if required. Verify that team members know and understand their assignments
Understanding project designs and specifications to provide a reliable blueprint for implementation
Providing leadership and driving customer success while overcoming barriers and satisfying staff, management and stakeholder commitments
Resolving any conflict between the proposal team and other organizational units in a satisfactory manner, including engaging management as necessary
Performing other duties, as assigned
Data Integration

180

Engagement Manager Resume Examples & Samples

Proven prior experience performing all Software implementation/Assistant Engagement Manager responsibilities and functions
Thorough knowledge of services management related to the healthcare industry and building system solutions
Working knowledge of project management or building systems solutions and/or business applications
General understanding in the areas of application programming, database and system design is highly desirable
Understands Internet, Intranet, Extranet and client/server architectures
Maintains awareness of new and emerging technologies and the potential application on client engagements
Collaborative, customer-focused and able to create visible value
Proficiency in computer applications such as Microsoft Word, Excel, Project and - PowerPoint
Proficiency in Microsoft Project
PMI or other project management experience and certifications are a plus

181

Engagement Manager Resume Examples & Samples

External Business Title
5- 7 years experience in delivering client-focused creative solutions based on client needs, with multiplatform creative teams in print, web, motion design and video production
5 – 7 years experience working with internal or external creative agencies

182

Avp-engagement Manager Resume Examples & Samples

10+ years of experience in capital markets having worked in capital markets specific projects at major banks
Strong hands on delivery management skills with experience in tracking multiple projects for schedule, quality, SLA . Must be able to do hands on delivery governance
Excellent client facing skills responsible for engagement management . Ability to engage in project level details with client stake holders from program managers to CIO levels
Experience in P&L management
Account management experience in creating proposals, presenting proposal and generating revenue opportunities
Excellent people management experience with 9-boxing, talent engagement experience
Excellent process management experience with prior experience in managing lead to cash
Excellent presentation and reporting skills with experience in creating and presenting status to C-level executives
Excellent collaboration and coordination skills with experience in working in matrix organization
SME in Financial exchanges
Hands on QA manual and automation experience

183

Engagement Manager Resume Examples & Samples

Guide and coach the team and organization on how to use Agile/Scrum practices and values to delight customer
Assess the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization
Define project scope and schedule while focusing on regular and timely delivery of value; organize and lead project status and working meetings; prepare and distribute progress reports; manage risks and issues; correct deviations from plans; and perform delivery planning for assigned projects
Support the Product Owner in managing customer expectations for project deliverables, managing stakeholder communications, and helping to implement an effective system of project governance
Define and manage a well-defined project management process and champion ongoing process improvement initiatives to implement best practices for Agile Project Management
Promote empowerment of the team, ensure that each team member is fully engaged in the project and making a meaningful contribution, and encourage a sustainable pace with high-levels of quality for the team
Plan, organize and manage all phases of a project lifecycle to ensure successful delivery. This includes developing and managing project governance plans, project schedules, team goals and success criteria, project milestones, and budgets. Also includes ownership and responsibility to manage issues, risks, decisions and outcomes from their team’s tasks and activities, and the overall success of a project
Integrates, motivates and builds relationships with cross-functional team members (local or remote), sponsors, key stakeholders, executives, and other individuals or organizations involved with or affected by the project
5+ years of experience working with software development life cycle models including Agile and traditional project management principles and practices ·
Experience as a Project Manager managing large, complex projects in a high-tech development environment with multi-function teams including successfully implementing software or web development projects using Agile methodologies including
Prior experience with SCRUM/Agile methodologies with enterprise-level application development projects
Experience providing highly-credible leadership to development teams and to be able to accurately and objectively evaluate complex project risks and issues
Experience providing leadership to business analysts and collaborate with customers and develop strategies and solutions of high business value
BA or BS or equivalent experience
Experience overseeing multi-function project teams with at least 10-15 team members including Developers, Business Analysts, and QA Personnel

184

Engagement Manager Resume Examples & Samples

Attending and participating in professional training
5+ years’ experience with strong sales, delivery, relationship management and account management experience in the clinical industry
Analytical skills to interpret and define data trends
Significant business acumen and experience dealing with C level executives
Experience of working in a Global Delivery Model
4+ years’ experience with the implementation of regulated technologies
Deep Account Management and Project Management experience
Business consulting engagement experience
Knowledge of industry specific products, services and solutions
Proven experience in a rapidly growing account
A technology delivery background with strong customer-facing skills
Solid understanding of the clinical trial landscape

185

Engagement Manager Resume Examples & Samples

Works with the architecture team and business primes to ensure roadmap alignment
Refines requirements using critical evaluation techniques, focus groups, meetings, negotiation, systems knowledge and experience
Communicates with project managers, application developers, subject matter experts, end users and Rogers' executives
Prepares documentation on expected benefits, use cases, current/proposed process, workflows, data flows, process re-engineering studies, functional specifications, risk integration, end-user adoption plans/ guides and organization structures
Acts as liaison between business and system areas
Provides validation of testing; develops and conducts large group training
Graduate degree (Preferred)
Working towards Certified Business Professional (CBAP). (Preferred)
Working towards Project Management Professional (PMP) certification. (Preferred not required)
5 - 10 years of Business Analysis experience
5-10 years of demonstrated experience eliciting, gathering and documenting requirements, including JAD coordination and use case identification
5-10 years of demonstrated expertise in customer experience, and advanced knowledge of IT and business processes
5-10 years of experience with system development tools and techniques, application planning and strong problem solving and troubleshooting skills
Strongly preferred experience working with wireless BSS including and not limited to: Order Management, Billing, CRM, call centre systems and customer facing web portals, Mediation Platforms
Strongly preferred experience working with wireless technologies including but not limited to LTE Data, VoLTE, ViLTE, VoWiFi
Internal experience within Rogers, and knowledge of Rogers IT organization and processes strongly preferred

186

Senior Engagement Manager Resume Examples & Samples

Leadership experience gained in the consultancy industry
Proven at partnering CXO-level stakeholders within the financial services industry
Ownership of enterprise-scale technology projects/programmes
Successful delivery of large scale systems implementation initiatives
Business strategy and processes expertise
Self-motivated and determined
Strong negotiation skills and commercial awareness
Self-confident, inspirational and credible in client contact
Robust with high integrity
Relevant degree at 2.1 or above
Knowledge of the Asset Management industry (beneficial)
Strong SimCorp Dimension knowledge preferable (beneficial)

187

Guest Engagement Manager Resume Examples & Samples

High school diploma or GED; 4 years experience in the communications, ecommerce, sales and marketing or related professional area
Discusses problems immediately with others before they are forgotten or get out of control
Acts independently to improve and increase skills and knowledge
Supports the hotel's business objectives by designing and executing relevant press trips and individual visits
Evaluates the success of communications efforts on a regular basis using the guidelines that were agreed-upon from the start
Demonstrates an awareness of personal strengths and areas for professional improvement
Shares learning's, innovations, and best practices with others
Demonstrates a willingness to learn from others
Uses current best methodologies to manage smaller scale projects

188

Engagement Manager Resume Examples & Samples

The candidate should have real-world experience with enterprise resource planning [ERP] and/or customer relationship management [CRM] businesses. A bonus would be direct experience with the Microsoft Dynamics product line
5-8 years of related experience
Travel required (30%+) within U.S

189

Junior Engagement Manager Resume Examples & Samples

Minimum: MBA preferred
Minimum: 2-3 years of experience
Experience in using analytics on a large dataset to solve business problems
Ability to demonstrate direct or indirect leadership experience
Experience with Executive Level interactions
Highly proficient with the use of Excel, Powerpoint
Experience with Project Management practices
Prior experience with process decomposition and process improvements
Experience in customer experience analysis (web analytics, customer segmentation analysis, contact center analysis, marketing analysis)

190

AWS Engagement Manager Resume Examples & Samples

8+ years Project or Engagement Management consulting experience leading enterprise level IT projects across multiple industries
Leadership experience leading technical projects consisting of 5 to 12 people totaling over $500,000 budget
Experience running projects using Iterative and Agile methodologies
Excellent people management skills, including the ability to influence, negotiate and achieve results through others who are not direct reports desired
Ability to make decisions guided by policies, procedures and business plan with limited guidance desired
Negotiation and issue resolution capabilities desired
Business financial and business case development acumen desired
Understanding of technology principles and services including infrastructure, business applications, data management, security, application platforms and consumer facing technology desired

191

Engagement Manager Resume Examples & Samples

Engages early in the sales process to position the right solution to the customer to ensure customer satisfaction and meet their business objectives
Consistently performs self-development related to industry trends impacting SPLUNK (Big Data, Security, ITOPS, Cloud, etc.) in order to establish a foundation as a trusted advisor
Understands the solution options available to the customers and engages the right team to win the deal and drive customer’s trust
Works with the Contract and Project Management Offices to adhere to SPLUNK best practices and business guidelines and utilizes collaboration tools to access and share new assets, information, and updates
Helps leverage existing proposals and SOWs to maximize efficiency and consistency
Effectively executes the RFP/SOW process in partnership with the area sales teams
Collaborates with the Project Management Office or Project Managers to make sure projects are initiated on a timely basis with a qualified team that reflects the customer’s expectations
Maintains accurate and up-to-date reporting, documentation, and system information to ensure the business can be accurately forecasted
Works closely with SPLUNK ecosystem to ensure we are presenting a full solution to our customers
Ensures that SPLUNK delivers successful outcomes to the customer as documented in the SOW/CCO by reviewing project status with SPLUNK project team and the customer
Involved in remediation of customer problems, serving as customer advocate to ensure problems are effectively and rapidly resolved
8-10+ years of related experience

192

Gfts Cluster Engagement Manager Resume Examples & Samples

Senior to advanced level experience in a Business Analysis role with commensurate experience in people management
Experience in program and project management and governance
Experience with interacting with management on a regular basis
Excellent leadership, client management and executive presence
Strong people management skills, team building, delegation, mentoring and ability to co-ordinate and manage remote and off-site teams
Ability to inspire trust, influence others, promote collaboration and motivate
Excellent facilitation skills with the ability to negotiate and resolve issues
Ability to build and maintain relationships at all levels

193

Engagement Manager Resume Examples & Samples

HS Diploma/GED
Experience with the sales and marketing process, especially as it relates to marketing programs and strategies that drive member/client utilization and satisfaction
Professional experience in a role requiring a creative and innovative approach to marketing
2+ years’ experience in fitness center management or vendor on premises services
Advanced computer literacy: Microsoft office suite, Photoshop and multiple web-hosted applications
Ability to work collaboratively with a cross functional team

194

Reservations Engagement Manager Resume Examples & Samples

2+ years Hotel Reservations Management/Front Office Management experience preferred
Must have previous experience with forecasting and revenue management
Must be proficient in general computer knowledge

195

Engagement Manager SMB Professional Services Resume Examples & Samples

Carry an annual consulting and training sales quota
Support our Sales teams during meetings with prospects evaluating the purchase of Marketo solutions
Provide recommendations about the onboarding services required to get clients implemented successfully
Lead the definition and scoping of services proposals and statements of work for new and existing clients
Manage executive level client relationships that lead to the sale of professional services offerings
Become proficient in Demand Generation, Marketing Automation, and Marketo’s service offerings
Contribute to org development initiatives with the creation of new service offerings and best practices
Team effectively with consultants, tech support, sales and account managers to resolve client issues
2-4 years of experience delivering consulting services including involvement in selling services
Experience selling, scoping and/or delivering Marketing, CRM or Marketing Automation services
Past roles where you were responsible for achieving sales quotas
Excellent client management instincts and abilities
Executive level presence
Strong communication skills and ability to work with both technical and business stakeholders
Experience scoping technical projects is a plus
Comfortable in a fast-paced environment that requires strong time-management and prioritization skills
Demonstrated ability to consistently meet or exceed targets at fast-growing companies

196

Engagement Manager Resume Examples & Samples

Facilitate and monitor deals from the opportunity identification to SOW completion, serving as primary point of contact for Sales / BDM during Propose and Agree phases of Sales Process
Provide process visibility through ongoing communications to Sales / BDMs regarding deal status and escalations
Identify deal categorization, and repurpose/reroute deals that have been improperly segmented
Drive collaboration between DAT Estimating Support, Scoping and Proposal Advisor, and Sales / BDM to accelerate deals from opportunity to proposal
Present quotes and proposals to Sales / BDM for customer review
Collaborate with Scoping and Proposal Advisor and Sales / BDM to refine deliverables based on customer feedback, requirements, and needs
Draft SOW upon approval of quote and proposal
Conduct quality control of all deliverables
Create proposals and SOWs for Fast Track and Express Review deals, confirming data and template accuracy
Confirm when to engage BDM for strategic opportunities
Requires BS/BE/BTech degree or equivalent plus around 5+ years of related experience in IT industry
Strong understanding of Sales and Lead to Order Process, including proficiency with key systems (e.g. CCW, MDM, Contract Express)
Demonstrates experience in business development, project management, service delivery management, partner engagement
Strong business communication skills and writing skills
Cross functional leadership and collaboration

197

Engagement Manager Resume Examples & Samples

Analyze landscape in one or more innovation focus areas (e.g. internet of things) to identify market segments, key themes, key players, etc
Work with Innovation Designers to identify the right themes, partners and user experiences to rapidly prototype
Work closely with Innovation solution designers and teams of UI/UX specialists to convert use cases to demonstrable prototypes
Actively monitor developments in payments and commerce, specifically within one of the innovation focus areas; develop opinions/ideas on their implications for Visa and innovation
With guidance, manage outreach to select companies in fintech to drive collaboration/engagement
Prioritize across multiple workstreams with guidance of Director/Sr. Director, highlighting plan, risks and dependencies
Execute assigned practice management activities (profiling key technologies/start-ups)
At least 2 years in a product management or consulting/investment banking role
Experience evaluating a technology landscape, preferably within payments and commerce
Experience working in project-driven environments
Self-motivated, can do attitude
Flexible, accommodating, warm and friendly
Attention to detail in all areas
Comfortable working in a fast-paced work environment; sometimes under pressure

198

Engagement Manager Resume Examples & Samples

Proactively engage business partners to jointly develop and maintain technology roadmaps and communicate funding and approval status, implementation schedules and actions to mitigate constraints and issues
Liaise between delivery, Infrastructure, project management, subject matter experts, end users, executives and engagement management teams to ensure smooth delivery of projects
Lead proposed technology decisions during conceptual phases and represent business partner’s requirements from project inception to delivery
Gather RFx requirements from business and technology teams and coordinate RFx procurement processes for portfolio technology solutions
Collaborate with BA/BSA to refine functional and non-functional requirements
Create proposed solution documentation that is aligned with SDLC, roadmap and budget
Review and approve (when empowered) project artifacts, verifying they meet all functional and non-functional requirements and are aligned with SDLC, roadmap and budget
Manage new ideas/initiatives funnel by collaborating with business partners and development teams, identifying opportunities to grow the business through an innovative and effective use of technology and by evaluating technologies via hands-on testing/demos in Retail Innovation Lab
Identifies and highlights problem areas, gaps or conflicts derived from information gathered and proposes options for resolution
Any other functions or duties as required in Retail and Supply chain IT to affectively support the business
Strong digital signage and video wall technology experience
Strong understanding of rendering sizes and delivery in the context of digital displays
Intimate hands on knowledge of the Command Point software suite
Demonstrated experience with technology, digital signage and software deployment tools and strategy
5-10 years of demonstrated experience eliciting, gathering and documenting requirements and use case identification
Strongly preferred experience working with digital signage including and not limited to: panel and panel technology, scale and rendering solutions, distribution software, digital content management and customer facing web portals, Media Platforms
Strongly preferred experience working with OEM’s, external vendors with a technical focus on digital signage

199

Engagement Manager Resume Examples & Samples

Key responsibilities and accountabilities
Collaborate with internal and external stakeholders to develop, evolve and maintain an efficient professional services delivery function within VMware
Assist in creating consistency for China delivery team, including project delivery, staff training, operational delivery and revenue forecasting
Provide strong analytical skills regarding technical, financial and project management issues
Continuously drive constant improvement within the consultancy teams to increase the customer experience, drive further adoption of VMware technology and grow the Professional Services business
Ensure productivity of team and financial viability balanced out with near-term financial performance metrics versus long-term practice goals
Work collaboratively with local and interstate partners to delivery projects to the mutual benefit of all
Recruit, manage and mentor a team of consultants including building growth in capabilities and careers
Work with VMware business partners (GSS, Operations, HR, Recruitment, Sales, Legal, Finance, Marketing) for delivering all VMware corporate goals
Knowledge and Skill Requirements
Capable to daily work with MS Excel, MS Word, MS Project, Changepoint, SharePoint
8 years of experience in the IT industry with a minimum of 5 years in Project Management or a similar delivery management role, including people management

200

Senior Engagement Manager Resume Examples & Samples

Own, manage, track and report on the successful delivery of projects using the organisations project delivery/tracking tool Changepoint
Assist the Services Sales Managers (SSM’s) to scope projects in such a way that ensures successful delivery within budget, margin and time expectations
Manage, track and report on the financial (Revenue, Costs, Margin) aspects of all projects within the assigned region
Regular engagement with existing customers to develop and enhance customer relationships
Build and maintain the confidence of colleagues, managers, and customers

201

Services Engagement Manager Resume Examples & Samples

A minimum of 7 years of industry experience, extensive experience in sales and services business
High level of competence in developing, scoping and costing services solutions
LI-MS3

202

Service Engagement Manager Resume Examples & Samples

Bachelor degree or Master degree in Engineering or related disciplines
A minimum of 7 years’ industry experience, extensive experience in sales and services business
Competent verbal and written presentation skills to mid and top management
A high level of financial acumen

203

Engagement Manager Resume Examples & Samples

Serve as central point of contact for the customer managing executive level client relationships and provide team oversight while your practice members are delivering projects
Team effectively with other parts of the organization including Support and Product Management to address and resolve customer issues
Education: Bachelor's Degree in Engineering, Computer Science, or related technical field
5 years of experience in a customer facing environment such as sales or technical consulting

204

Senior Engagement Manager Resume Examples & Samples

Detailed knowledge of Internet technologies (HTTP, DNS, SSL,...), desired understanding of the online Digital Media industry, video streaming, Flash programming, online advertising, and Website development
Excellent written, verbal, and presentation skills appropriate to both technical and management clients
Large account experience
Must be fluent in French and English. Fluency in Spanish or Italian a real plus

205

Engagement Manager Resume Examples & Samples

2 years of relevant experience and a Bachelor’s degree in Computer Science, Engineering, Management Information Systems, other related field
Minimum 2 years of overall IT experience
Minimum 2 years of experience delivering consulting services, including involvement in selling services
Minimum 2 years of experience with enterprise level project management experience (SOWs, contract management, risk management, staffing)
Minimum 2 years of experience in one or more web development languages, methodologies, and or architectures
US CITIZENSHIP is required
Experience in Internet technologies, standards and protocols, including DNS, HTTP/HTTPS, Web architecture and design. Knowledge and/or hands on experience of web application development, streaming, site delivery, web analytics and/or security a plus
Exposure to security technologies, processes, and concepts such as PKI, SSL, firewalls, NIST 800-53, FIPS-140-2, Authentication & Authorization, Client Certificates, OCSP, etc. a plus

206

Senior Engagement Manager Resume Examples & Samples

Serve as the central point of contact for the customer, expand client relationships, oversee integrated account team execution, and ensure we meet or exceed customer expectations
Work closely with direct sales to educate customers on Akamai's services and solutions - this includes conference calls, site visits, presentations, technical evaluations, technical objection handling, proposals, and follow up on all customer related issues
Strategic development and technical management of customer environment
Experience: 5+ years overall, 3+ years customer facing
3 years of experience in a “customer facing” environment such as sales, project management or technical consulting
Must be fluent in Italian and English. Fluency in Spanish or French a real plus

207

Engagement Manager Resume Examples & Samples

Drive the value of Optum’s data by using a consultative business approach with pharmaceutical and biotechnology clients
Interact with the Client, Sales Team, and Analytics team to discuss client objectives and offer real-time options for project specifications
Partner with internal Sales Team to prioritize opportunities requiring pre-sales analytic efforts
Work with Analytic Team to accurately define project objectives, and partner to determine methods for fulfilling objectives; establish and communicate timelines to all impacted parties, including potential delays
Serve as a subject matter expert for web-based analytics platforms in multiple therapeutic areas
Interface with a variety of functional positions at the customer level, fostering strong client-vendor relationships
Facilitate strategy and planning sessions with clients to determine how data can be leveraged to answer key business questions and improve operations
Communicate and evaluate customer feedback in collaboration with Optum’s product development and Sales teams to improve and advance product planning processes
Develop case studies and business proposals to support business needs
Predict emerging customer needs and participate in the development of innovative solutions to meet those needs
2+ years of experience working in the Healthcare industry with knowledge of Medical Terminology
2+ years of experience working with Claims and/or clinical data
1+ years of external client interfacing/engagement experience
1+ years of experience with statistical analysis with data
Ability to travel up to 10% a month to conduct training at client sites to conduct training for the clients on the usage of our product that is licensed to them
Experience in a clinical/medical setting
Previous experience with pharmaceutical and biotech companies

208

VP, Senior Engagement Manager Resume Examples & Samples

Plan and manage our design process end-to-end
Understand our CX and broader agency capabilities in order to mobilize resources effectively for different projects or problems (including in other HH offices)
Develop and manage key partnerships with vendors to extend our in-house capabilities as projects require
Participate in pitching new clients and new work
Contribute to rapid growth of our CX practice and help to model and standardize the Engagement Manager role
Planning orientation
Leadership of cross-functional project teams
Proactivity, tenacity
Communication and presentation (storytelling)

209

Senior Engagement Manager Resume Examples & Samples

Lead and effectively manage stakeholders from internal specialty groups and external partners to deliver against value driven account roadmaps. Manage project progress against agreed timelines and coordinate and control activities to ensure projects are delivered on-time/budget
Identify opportunities for upsell to existing clients. Formulate business plans that center on value creation and articulate value propositions MediaMath can offer to the client’s business
Ensure your assigned cross-functional client team is viewed as a center of operational excellence
3-5 years of experience in online advertising account management, marketing consulting, and/or brand management or yield optimization. Experience with marketing campaign design, campaign management, and analysis preferred
Effective time management and advanced project management skills – ability to prioritize and meet deadlines

210

Senior Culture & Engagement Manager Resume Examples & Samples

You have a passion for Culture and Organizational Development
You have gained experience in designing and activating cultural transformation
You have a confident appearance and personality and can have an eye to eye conversation with leaders across the organization
You have first hand experience and understanding of philosophy of Design Thinking
You are bias to act and hungry to execute
Be challenged in your own area of responsibility
You’ll never get bored, there’s always something going on at Zalando
A company culture where results are what matter
A dynamic and highly motivated team with a flat organisation
Tailored training opportunities to help you advance in your chosen career
Employee discounts and benefits

211

Senior Engagement Manager Resume Examples & Samples

20-30% travel required
8 years of relevant experience and a Bachelor’s degree in Computer Science, Engineering, MIS, other related field or
6 years of relevant experience and a Master’s degree Computer Science, Engineering, MIS or other related field
Minimum 5 years of experience delivering consulting services, including involvement in selling services
Minimum 5 years of experience with enterprise level project management experience (SOWs, contract management, risk management, staffing)

212

Member Engagement Manager Resume Examples & Samples

Develop a new personalized offer roadmap for new members across multi-channels including Direct Mail, Email, Online, POS, and in-club membership desk
Work with field teams and operations to increase new member conversion rates at our member services desk
Manage the marketing and creative vision for new member marketing, including Welcome Kits, Welcome emails, and first year lifecycle marketing. Be able to produce direct marketing messaging that feels personalized and impactful
Closely manage new member engagement budget and ensure funds are used for high ROI projects
Partner with analytics team to develop first-year member models to identify at-risk members and those with potential for higher spend
Partner with Rewards team to increase upgrades and/or Cobrand credit card applications among first-year members

213

Engagement Manager Resume Examples & Samples

Working towards Project Management Professional (PMP) certification. (Preferred)
Strongly preferred experience working with cable BSS/OSS including and not limited to: workforce management, diagnostics, and ticketing platforms
Strongly preferred experience working with cable technologies: Docsis, diagnostic protocols (TR069, 181) MoCA

214

Engagement Manager Resume Examples & Samples

Effectively manage consulting engagements
Build working relationships across the company in order to enhance consulting opportunities for new and existing clients
Provide clear and focused intellectual input to the development of both proposals and project deliverables
Develop and maintain relationships with decision makers in asset management related industries
Thought leadership in working with internal teams regarding new and innovative ways to enhance services
Effectively communicate company initiatives at industry conferences and roundtables
Prepare briefs and periodic reports that solve challenges
Develop innovative strategies for asset management, insurance, and brokerage firms, including distribution, sales, National Accounts, and product strategies
Provide thought leadership as it pertains to industry research concerning distribution, sales, National Accounts, and product trends
Attend client meetings as needed
Contribute to business development initiatives with current and new clients
Minimum of 10 years experience in asset management distribution or product strategy
Minimum of 5 years experience with a management consulting firm or some equivalent strategic consulting experience
Experience with data/analytics a plus
High-level communication and presentation skills; high energy and creativity
Ability to develop and articulate long-term and strategic vision
Analytical creative approach to new ideas and problem solving

215

Engagement Manager Resume Examples & Samples

Responsible for leading the delivery of Hortonworks projects
Manage project to schedule, budget, and deliverables (planning, change management, scheduling, status updates, milestone reviews, etc.)
Develop and maintain project schedules using tools such as Microsoft Project or similar
Provide weekly status reporting to internal and external stakeholders
Manage project scope using agreed change control processes
Ensure time entry and approval for consultants on a timely basis
Responsible for tracking and managing project costs to project budget
Run project implementation reviews and post mortems for management and customers
Support Pre-Sales initiatives as and when required
Establish and maintain strong relationships with the Director of Professional Services, Global Professional Services Operations, Sales Management and other internal organizations in order to accomplish business goals

216

Consumer Engagement Manager Resume Examples & Samples

Proactively identify opportunities to digitally engage consumers, influencers and advocates across social media channels in the Americas and develop a social media-marketing plan to generate relevant buzz
Partner with regional and global teams to execute strategic digital and social media campaigns
Leverage channel relevant global and/or local sponsorships and partnerships with KOL’s and influencers
Identify and support key pilot opportunities that drive digital marketing engagement, brand awareness and conversion
Work with brands and retailers to enhance existing content calendars and manage the creation and publishing of existing, tailored or new content that is relevant, original, and high-quality according to each brands’ tone of voice
Develop and maintain marketing campaign calendars, project schedules and status documents
Drive excellence in execution by aligning key stakeholders and ensuring project deliverables are executed on time and on budget
Evolve KPI’s and benchmarks to measure digital program effectiveness. Report on key performance metrics and translate data into media optimizations and campaign recommendations
Track budget, vendor invoices, schedules, and oversee the creation and execution of POs
Close new business deals with vendors and/or partners by specifying and coordinating requirements
Navigate matrix organization with ease to ensure compliance with legal, procurement, technical, channel and individual Brand requirements
Perform competitive analysis, industry research and the assessment of best practices related to digital and social platforms and technology
Support the Digital Director with the implementation of Digital Education within the regional team to ensure local healthy digital IQ
BA / BS in Communications or Marketing
At least 5 years experience working with Digital and Social Media Marketing
Fluent in English and Spanish. Portuguese is a plus
Good communication, writing and organizational skills
Work effectively within a cross-departmental team
Must be able to build matrix relationships in complex business environments
Experience in tracking and reporting traffic
Marketing, management and consumer insight knowledge experience
Analytical skills for benchmarking competition and monitoring success of campaigns
Analytical profile, able to understand multiple sources of data (consumer profiles, segmentation, structured and unstructured, etc.)
Technology savvy
Good problem solving and negotiation skills
Travel is required 30% of the time
Understanding of beauty, digital advertising, marketing and travel retail industries are a plus

217

Engagement Manager Resume Examples & Samples

You will be engaged in pre-sales activities as a key contributor in business development, opportunity pursuits and solution design as well as post sales delivery management and execution lead. This dynamic leader will manage multiple projects simultaneously and act as a true consultant to our partners
Lead engagement planning and budgeting; mobilize and manage engagement teams
Ability to handle multiple projects simultaneously and thrive in a fast-paced environment. At least four years’ experience creating the vision, roadmap, and strategic direction for highly complex technology projects
Excellent knowledge of state-of-the-art technologies within Digital, IT infrastructure and application development and proven experience in digital leadership. In this role the right mix of technical knowledge, business skills and consumer-orientation in the market is critical to the organization. Be a forward thinker and big picture visionary
At least four years’ experience translating business issues into customer solutions including opportunity identification, requirements development, and delivery
At least ten years’ consulting or relevant agency experience in digital marketing
Experience managing client expectations and overseeing budgets
Experience leading opportunity pursuit, engagement or delivery teams
Experience leading a team of cross-functional direct reports
Willingness to travel at least 50% on average, if necessary up to 80%

218

Engagement Manager Resume Examples & Samples

Lead the professional services and consulting services engagement with customers for remit programs/projects/activities
Accountable for customer satisfaction within remit and managing the contract, client relationship and scope of the professional services engagement
In partnership with other operating disciplines, responsible for executing, managing and delivering on revenue goals associated with project(s) within remit
Balances client advocacy with business goals to deliver the best value solution for the clients
In partnership with the Business Segment Manager, develops engagement strategy for remit and implements effective communication plan
Interfaces with the client stakeholders and internal teams to deliver on projects while building and maintaining effective relationships internally and externally (including customers and third party partners)
Develops a strong understanding of our product offering and its alignment to addressing the customers’ requirements to guide the outcomes towards best practice based implementation
Ensures client documentation, and appropriate manuals, processes and procedures are created and updated regularly
Supports requirements gathering and business analysis through techniques such as
Bachelor’s Degree in a related field required. 7+ years’ experience in managing customer engagements and end-to-end project delivery
Strong ability to interact professionally with a diverse group, including executives, managers, and subject matter experts and to facilitate consensus
Expert knowledge in key areas of responsibility i.e., judicial/court process/business operations with excellent customer service skills
Strong knowledge of Court Management product offerings and how they can be tailored to meet the customer’s needs
Highly organized with strategic thinking, strong problem solving, troubleshooting, time management, risk management, escalation and analytical skills with ability to work effectively under pressure in a demanding environment
Ability to work with virtual teams to successfully deliver projects or resolutions to escalations
Understanding of software development lifecycle from planning to implementation and maintenance
Possess the ability to communicate complex information clearly and concisely along with excellent written and verbal communication skills
Responsible and motivated with the ability to work well in a fast-paced environment in an independent manner
Very good knowledge of internal systems and processes good knowledge of Technical Policies
Travel required as needed (20-30%)

219

Engagement Manager Resume Examples & Samples

Work within sales teams and with sales directors to generate new profitable business: articulate and scope Teradata professional service while considering related product sales
Gather and document client requirements and translate these into compelling service offers
Understand the client’s business goals, IT plans and articulate linkage to the proposed services offers
Work with Teradata project managers to scope projects and develop statements of work, project plans, and risk analysis
Understanding of large scale BI and Data Warehouse delivery programmes
Sound understanding of data warehouse architecture, methodologies, applications, solutions, and technologies
Understanding of the client’s business domain e.g. CRM process, supply chain
Strong client interaction, communication, and consulting skills. Ability to balance the long-term ("big picture") and short-term implications of individual decisions

220

Engagement Manager Benelux Resume Examples & Samples

Provide scoping, planning, cost estimating, and pricing of Consulting Services engagements in conjunction with the Consulting Director. Responsible for and work with project managers to develop statement of works and risk assessment, including but not limited to defining goals and objectives, identifying client requirements, resource requirements, budget, risks and the translation of the client’s business requirements into specific deliverables
Gather and document client requirements and translate these into compelling service offers and preparation of legal and commercial documentation and support commercial negotiations in relation to services
Work with Partners, Resource Managers, and Managing Partners to staff projects appropriately and to ensure consultants have required training and internal support to meet customer needs throughout the duration of the engagement
Delivery assurance post-sales. Where service delivery is not satisfactory, the Engagement Manager will advise and support the delivery team on how to address the shortcomings
Actively participate in the proposal design, implementation, and roll-out efforts
Understanding of large scale BI and Data Warehouse delivery programs
In depth industry experience from one or more industries

221

Engagement Manager, India Resume Examples & Samples

Own pre-sales activities such as visioning, scoping, SOW development and staffing while closely aligning with Account and Services Sales teams
Leverage trusted advisor status within account to identify and close follow-on business
2+ years experience as a technical and/or functional architect in a mid to large sized organization focused on CRM, Customer Engagement
MC Engagement Manager - 2+ years experience as a technical and/or functional architect in a mid to large sized organization focused on Digital Marketing
Demonstrated ability to connect relationally with business and IT stakeholders
Demonstrated ability to lead and manage teams through influence while also `functioning as an individual contributor / team member
Experience negotiating large contracts
Enterprise transformation experience, including a track record of selling targeted engagements that will underpin Salesforce's "customer company" strategy
Proven capability to prioritize and champion long-term customer success, especially in environments with multiple sales teams working an opportunity

222

IT Offshore Engagement Manager Resume Examples & Samples

Build and promote effective working relationships with our IT Outsourced partners to ensure continued delivery of our services provided by the Partners in India
Act as the on-the-ground ambassador of SVB IT and a relationship manager for our partners, contribute to the overall success of the engagements
Operate with transparency, integrity and fairness with SVB interests in mind
Involve directly in the review of vendor internal controls reports (e.g. vendor SOC reports) and/or controls testing and reporting of offshore IT Outsourcing vendors

223

PS Engagement Manager Resume Examples & Samples

Being Entrepreneurial
Acting like an owner
Creating Success in Ambiguity
Gain understanding of specific customer, including the business/industry, company profile, business plan and key initiatives in the organisation
Provide scoping, planning, cost estimating, and pricing of PS engagements in conjunction with the Practice Partner. Responsible for statement of work development and risk assessment, including but not limited to defining goals and objectives, identifying client requirements, resource requirements, budget, risks and the translation of the clients’ business requirements into specific deliverables
Work with Solution Partners, Resource Partners, and Managing Partners to staff projects appropriately and to ensure consultants have required training and internal support to meet customer needs throughout the duration of the engagement
Work with Global Consulting Centers to properly engage offshore resources; utilize Teradata Approved Vendors and Teradata Partners
Work with Third Party providers of Services and Products where applicable on engagements
Direct data warehouse, or other Teradata solution implementation engagements, of moderate to high complexity, or a collection of multiple smaller projects. Act as programme manager and/or project director as required
Provide proactive project governance, in conjunction with the Executive Program Manager, for all projects under the Project Director’s span of control, including structured reviews and oversight of project activities
Ensure engagements are completed on-time, within budget, and within customer expectations for quality and functionality. Increase profitability of engagements
Maintains and communicates engagement status to all stakeholders in reports and meetings. Insure consistency, accuracy and timeliness of communications across all stakeholder groups
BS, MBA, or MS in business, technical or professional discipline or equivalent work experience
Understanding of Data Warehousing or Business Intelligence
Hands-on experience in multiple business disciplines such as consulting services, business operations, project management, information technology, software development, marketing and sales with a proven ability and record of success
Personal growth and continuous education in business strategies, design concepts and methodologies and/or technologies
Strong communication and presentation skills. Able to effectively represent Teradata and the PS organization

224

Employee Engagement Manager Resume Examples & Samples

Establishing and managing comprehensive plans for Technology initiatives that engage and inform our global Technology staff
Partnering with key Technology and cross-functional stakeholders to drive all aspects of complex initiatives, including scope definition, creating accurate and inclusive estimates, developing project plans, managing dependencies, personally executing with a high degree of accuracy, keeping supporting groups on task, and producing status and other documentation for presentation to senior management
Facilitating Technology-wide events both leading up to and during live delivery, including: collaborating with stakeholders at all management levels; coordinating supporting teams; pulling together content; providing guidance to presenting teams; executing run-of-show; and staying on top of details every step of the way
Pursuing creative solutions to complex problems, ideating and providing strategic solutions
Strong process orientation and demonstrated knowledge of project management techniques, methodologies, and best practices
Effective leadership qualities; ability to influence effectively without direct management authority; experience managing conflict to achieve project goals; transparency with management and stakeholders
Ability to establish and maintain effective and cooperative professional business relationships with all levels of management, employees and outside companies
Strong organization skills; ability to multi-task; show initiative and work aggressively to meet deadlines
Superior written and verbal communication skills; effective and confident presentation skills
Highly proficient in Microsoft Office suite (Word, Outlook, Excel, PowerPoint, and Project); technologically savvy
Good judgment, strong common sense, and excellent attention to detail
Proactive and solution-oriented, solid analytical and problem-solving skills, ability to think strategically
Ability to work independently, yet seamlessly integrate activities with other teams when needed
Demonstrated flexibility and adaptability to changes in priorities, work demands, roles and responsibilities
Experience engaging, negotiating with and managing vendors
Demonstrated understanding of corporate protocol, maintains a high level of discretion and confidentiality
Bachelor’s Degree or equivalent required (business, communications, or related major)
8-10 years of relevant experience managing complex, multi-stakeholder engagement initiatives or projects in a corporate environment, preferably in the Payments and/or Technology industry
Experience with managing information and access within SharePoint
Survey Monkey (or similar tools) would be beneficial

225

Engagement Manager Resume Examples & Samples

Ensure the services delivered conform to what has been contractually agreed between client and SCIO
Directs reporting client engagement managers and keeps tab on all client status
Managing client relationship
Work closely with Account Managers to assist in account growth
Lead status calls with internal stakeholders and AM teams
Drive client satisfaction (CSAT) consistent with the criteria set forth by SCIO Health Analytics for all client facing resources
Participate in internal projects as required
Networking in the matrix organization with IT, data and other teams
Willingness to travel to client locations (up to 50%)
Performance feedback and other managerial duties as mandated by HR
10+ years project management experience with packaged software or custom development implementations
Experience of Managing a team of 3-10 individuals
Experience with healthcare analytics products
Proven ability to handle large projects in range of 5-10 million/year
Experience of working at client locations and experience of direct interaction and status reporting to client is highly preferred
4 year degree in a relevant field
Experience in Waterfall (SDLC) and Agile (Scrum) approaches to project management
Proven ability to manage project budgets
Certification in Project Management Methodologies preferred

226

Engagement Manager Resume Examples & Samples

Become proficient in Demand Generation, Marketing Automation, Marketo’s business applications and services offerings. Apply this knowledge to Marketo customer business needs to design high-value services engagements
Partner with Account Executives with a focus on large enterprise customers to identify the most appropriate implementation strategy to ensure customer success which may include one or more Marketo partners and/or Marketo Professional Services
Lead the development of services proposals, statements of work, and contract negotiations
Team effectively with other parts of the organization, including Customer Account Managers, Support and Product Management to address and resolve customer issues
Support Marketo EMEA’s partner program through the delivery of partner-enablement activities as needed
Work with country leadership and regional partner leadership to identify and act on opportunities to improve the overall implementation capability of the market
Contribute to practice development initiatives through the development of service offerings, best practices, methodologies, and other intellectual capital
Achieve and exceed monthly and quarterly targets
Bachelor’s Degree required, advanced degree strongly preferred
Excellent client management instincts and abilities, strong written and verbal communications, executive-level presence and experience in facilitation
4-6 years’ experience delivering consulting services, including involvement in selling services

227

Digital Engagement Manager Resume Examples & Samples

6 + years experience as marketing specialist in digital / experiential / social media preferably (but not essentially) in the IT or Smartphone environment
Deep technical knowledge of .com infrastructure
Extensive experience with major digital channels (Google, TubeMogul, Linkedin, Facebook, Twitter, Instagram etc) with track-record of successful use that drove business results
Strong understanding of programmatic tools beyond TubeMogul (Google DBM, Sprinklr for Paid Social Media)
Must demonstrate very strong understanding of integrated marketing and communications, programmatic, SEM, content marketing, social media etc
Experience of EMEA or global roles within an international organisation
Up-to-date knowledge of the latest news & trends in the tech industry & digital
Ability to build and deploy cross country systems working in partnership with sales, business units, international teams and 3rd-party vendors

228

Engagement Manager Resume Examples & Samples

15+ years of hospital system and/or health insurance industry experience
15+ years of client management, healthcare industry preferred
8+ years demonstrated knowledge of healthcare industry and particularly ACOs
Strong strategic consulting experience with either a provider or payer
Proven ability to interact with, influence and collaborate with clients at all levels
Proven experience managing matrixed staff with ability to leverage non direct reports to complete tasks
Proven track record managing complex projects and/or programs that resulted in cost savings and high customer satisfaction

229

Service Engagement Manager Resume Examples & Samples

Demonstrable experience of working in a 3rd Party engagement role within the Service Desk space suitable to a FTSE100 business
Ability to demonstrate experience great interaction skills throughout a large organisation
Experience of working in a mixed Internal and External outsourced model
Experience of driving commercial and operations efficiencies

230

Senior Site Engagement Manager Resume Examples & Samples

Provide access to hospitals and a variety of stakeholders within these hospitals: Pharmacists, IT Personnel, Hospital management
Drive engagements with hospitals in the market
Extensive experience engaging with hospital-level stakeholders within hospitals
Knowledge of hospital landscape in country in question
Contacts within hospitals in the country in question
Highly intellectually curious
Keen for a new challenge
Fluent in language of the specific country
Very good knowledge of English (written and verbal)

231

Senior Site Engagement Manager Resume Examples & Samples

Reviews, evaluates, and designs data transfer and data integration services, physical and associated logical data models and implements high quality data transfer structures securely
Provides unique expertise in data extraction, transformation and loading from and into multiple systems (such as Electronic Medical Record extractions, clinical trials data, healthcare outcomes data, etc.)
Understands and implements data transfers securely and with traceability / auditing to industry best practice standards
Identifies key data sources from target systems to meet project requirements, constructs data quality control solutions (as part of the data transfer process), provides data flow diagrams
Designs and implements ETL processes for efficient data extraction from disparate clinical systems and databases
Management and analysis of the transferred data, including daily updates, review, and evaluation
5+ years of conceptual, logical and physical data extraction, transformation and loading
1+ years of experience with healthcare \ life sciences \ clinical trials \ pharma data
3+ years of experience with at least one RDBMS, e.g. Oracle, SQL Server, etc
5+ years of SQL \ T-SQL \ PL/SQL
5+ years of experience with at least one ETL tool, e.g. SSIS, Talend, Mirth, Mulesoft etc
2+ years of general software development experience and systems administration, e.g Linux sys admin, Java development, etc

232

Engagement Manager, Rwes-p&bd Resume Examples & Samples

Experience of working in sizable/multi-disciplined teams and supervising / guiding junior team members
Knowledge of key issues and current developments in the pharmaceutical and healthcare industries
Experience of SAS analytics would be desirable
In addition to the skills and experience above, candidates interested in joining as an Engagement Manager will have
Extensive experience in healthcare consulting / experience in life science sector industry
Strong international consulting experience a strong plus
A willingness and ability to travel

233

Engagement Manager Resume Examples & Samples

Extensive experience in healthcare / life sciences or the Pharmaceutical industry
Experience in healthcare / life sciences with focus on strategic business cases, product development, technical architecture. Strong capability in managing projects and juggling priorities so that deadlines are met while retaining consistently high quality outcomes
Experience of developing credible relationships with senior level managers and executives in the pharmaceutical/healthcare industry
Demonstrable analytical, interpretative and problem-solving skills
Excellent presentation, communication and client influencing skills
Knowledge of consulting methodologies, tools and techniques would be desirable
A bachelor's degree is required, and MBA or other graduate degree in a field relevant to life sciences or computer science is a plus, though not essential

234

Engagement Manager Resume Examples & Samples

A strong academic track record including minimum Bachelor’s degree or equivalent and a relevant graduate qualification and 5-8 years professional experience in consulting within the pharmaceutical and/or healthcare industries
Demonstrable experience in and commitment to the life sciences and/or healthcare industries
Minimum of 2-3 years experience focused on portfolio management and growth and investment decisions
Experience working in sizable/ multi-disciplined teams and leading staff
Excellent interpersonal skills and ability to work effectively with others in and across the organization to accomplish team goals
Ability to contribute to business development through the identification of leads, development of proposals etc
Bachelor’s degree or equivalent, graduate degree or MBA not required but a plus

235

Engagement Manager Resume Examples & Samples

Design framework for complex healthcare issues and associated research components and analyses in collaboration with Director of Research and Executive Director
Develop project plan with timelines and deliverables to drive successful and on-time completion of publications
Manage execution of research components and analysis ensuring accurate output and results
Synthesize findings of research in context of issue framework and develop key messages for research
Provide ownership of all aspects for each publication’s lifecycle from initial project plan to seamless launch within the public domain
Influence and collaborate with internal and external key stakeholders to confirm alignment where needed and ensure timely, accurate and meaningful inputs are received for all components of each publication
Coordinate with digital, marketing, design and public relations team to fully promote Institute publications
Work closely with data analytics team to understand methodologies, recent data trends and caveats for data assets used within publications
Follow Institute standard templates for publication design and documentation
Create materials for post-publication inquiry support and follow-up on any inquiries that are not easily supported by core team
Understand, document and leverage available IMS Health data assets both existing and newly acquired for ongoing industry insight and use in publications
Continually pursue operational excellence through documentation, automation and implementing better solutions
Track time against projects and inquiries in support of measuring key performance indicators
Proactively mentor, coach and share expertise within the team to increase effectiveness of entire team
Knowledge and understanding of healthcare systems to include key issues, recent developments and implications to key stakeholders including pharmaceutical manufacturers
Effective communication, time management and project management skills
Ability to think creatively and strategically
Analytical, interpretative and problem-solving skills
Excellent written and verbal communication skills to include presentations, leading meetings and report writing
Previous report/white paper/publication experience preferred
Strong knowledge in MS Excel, Access and Powerpoint
Bachelor’s or Master’s degree (MBA, MPH preferred) and a minimum of seven (7) years experience in the healthcare sector
Avid interest in healthcare analytics, insights and data
Exceptional problem solving and solution structuring skills
Adaptability and ability to quickly learn and apply new knowledge

236

Engagement Manager Resume Examples & Samples

High degree of Client interaction, developing relationships at all levels of the organization to fully understand Client goals
Oversees and coordinates multiple project teams working simultaneously on projects within an overall Client program
Serve as center of the engagement and point of escalation, regularly meeting with the Client to communicate and highlight overall project updates
Ensure stakeholders, Client project teams, internal departments and development teams understand the end goal of each project and its execution plan
Oversees and leads communication and collaboration efforts with multiple project teams to ensure that each project achieves the objectives identified by the client, conform to the contract, are seamlessly integrated and delivered in accordance to the schedule, scope, and budget
Manages the development and execution of metric reporting relating to key service elements, such as, Service Level Agreements, Client feedback, error rates, issue resolution and overall value of service. Report, monitor and take corrective action to maintain service levels and deliverables in compliance with contracts
Consultative solution development, with an ability to creatively combine technical capabilities and process solutions to achieve results for the Client
Operate within a pre-established budget. Control costs by managing and containing expenses
Perform other related duties and participate in special projects as assigned
Bachelor degree with 7-10 years of Operational Program Management work experience with 3 years of experience in leading and managing teams OR demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience
Strong Client facing skills at a level to develop lead and execute Client presentations and business reviews
Must be able to manage a large workload, prioritizing demanding deadlines and time constrains
Must be able to identify, develop and implement strategic initiatives aligned with company and departmental direction and goals
Strong understanding of key elements of successful change management, partnership management and operational optimization
Strong teaming and leadership skills with a focus on maintaining a “high performance team”
Experience in the software, healthcare or financial services industries (strongly preferred)
Experience and depth of knowledge with software development projects
Demonstrated project management experience and success in leading multiple demanding projects / major activities concurrently
Must have demonstrated experience in leading continuous improvement initiatives and the ability to accelerate and deliver results
Able to apply broad work experience and knowledge when analyzing complex problems. Must be able to consistently identify critical elements, variables and alternatives to develop solutions. Strong ability to perform situational assessment and data collection
Able to apply strong business acumen and collaborative skills. Effective communication and presentation skills a must. Proven ability to interface with all levels within and outside of the organization
Demonstrated leadership and motivational skills for leading and implementing change within an organization. Must possess strong analytical and problem solving skills
Advanced knowledge of project management and analysis tools (MS applications)
Travel required is required to Client locations (50%)
Exceptional project management skills with implementations of Client facing solutions
Must be able to work in high production fast paced environment
Self Starter and an ability to develop solutions that meet Client needs while maintaining integrity of “standard solutions”. Highly adaptable to differing Client needs - ability to modify solutions on the fly
Ability to effectively manage conflict in a professional manner
Must be a highly motivated individual with the ability to offer solutions

237

Consumer Engagement Manager KA Channel Resume Examples & Samples

Based on Retail Media Landscape analysis, identify effective ways to engage consumers/shoppers and customers
Develop innovative and impactful methods for consumer/shopper communication in KA channel in collaboration with the Brand group, Agencies and KA department
Develop effective B2C strategy through innovative promotion (Ambassador programs, Hostess promotion, Events)
Develop effective B2B education tool for shop assistants
Integrate campaign plans with other planned Trade, KA and Brand activities in the overall cycle plan
Coordinate POP/POS materials implementation/maintenance in point of sales
Secure effective communication of all B2C activities towards the field force/KA team
Cycle Plan Management per each account
Budget Management per each campaign
Preferably 2-3 years’ experience in Marketing and/or similar roles within BAT or another FMCG organization
Understanding of market and consumer/shopper dynamics
Ability to manage multiple activities
Willingness to learn & proactivity & independency
PC skills: MS Word, Excel, Power Point

238

Engagement Manager Resume Examples & Samples

MBA from a top business school (preferred)
3-5 years of pre-MBA experience and 4-5 years of post-MBA experience, preferably management consulting; analytics experience is a strong plus
Functional experience in marketing and risk analytics, strategy, project management, cost reduction, organizational restructuring/transformation, operations, sales, business development, marketing, finance
Demonstrated leadership ability, superior problem solving and people management skills

239

Colombia MPS Engagement Manager Resume Examples & Samples

Once the deal is signed, work closely with the transition manager to ensure the right metrics are developed and implemented in each region affected
Lead deal teams and represents HP to the customer for Outsourcing deals up to $50m TCV Responsible for assembling all required resources/skills to develop proposal, pursue and win international Outsourcing deals (PDs more than ELs)
Responsible for validating/endorsing the technical solution for the deal. Works with delivery to assure that solution design can be properly delivered
Leads pursuit team in developing and substantiating a winning value proposition that meets the needs of the customer, including analyzing critical business drivers and risks
Experience in at least 2-3 regional managed Services or M&A deals
Medium to high vertical solution expertise
Knows HP's entire portfolio and how to integrate different solutions to create unique and innovative solutions for the customer
Builds and maintains the C&I portfolio of business and tracks of value exchange

240

Engagement Manager Resume Examples & Samples

Work closely with the pursuit team and account team to understand the scope of the Regional engagement and contract in order to provide the requisite analysis/information and recommendations to the pursuit and account team
Manage the end to end contracting process post signature including support to contract integration, change management, governance activities, up sells and renegotiations
Develops deal timeline and ensures that pursuit team meets deal milestones and deadlines
Typically 5years directly related experience in Outsourcing and/or typically 8-12 years in complex IT service business
University or Bachelor's degree preferable
Strong understanding of regional and WW finance or HR practices or negotiation and contracting practices and government regulations
Familiarity with project management methodologies
Credible board level transformation advisor

241

Senior Engagement Manager Resume Examples & Samples

Minimum 12 years of overall IT experience
Minimum 5 years of experience in one or more web development languages, methodologies, and / or architectures
Drive media consulting engagement in India
Perform requirement gathering and for (moderately) complex media services and workflows
A thought leader in media technologies
Work Location Mumbai

242

Engagement Manager Resume Examples & Samples

Engagement Management: Lead engagement planning and budgeting; mobilize and manage engagement teams; define deliverable structure and content; direct on-time, quality delivery of work products
Business Development: Develop and maintain contact with key decision makers at key clients; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies
5 years Director-level consulting experience
5 years experience participating in Sales and Business Development Efforts
5 years domain experience in sales, sales operations, or customer support
5+ years experience in Financial Services
3 years experience working on multiple Salesforce CRM or other similar CRM projects concurrently
10 years experience in Financial Services Sector
10 years domain experience in sales, sales operations, or customer support
5 years specific experience in retirement plan (410(k)) providers a plus
At least 2 years of professional experience with project management experience
At least 2 years experience with sales, sales operations or customer support
At least 2 years experience selling Salesforce.com, sales operations and high level business acumen
At least 2 year experience with sales force automation technologies and/or the Force.com platform
At least 2 years experience leading and facilitate meetings and demonstrate consensus-building skills
At least 5 years of professional experience with project management experience
At least 5 years experience with sales, sales operations or customer support
At least 5 years experience selling Salesforce.com, sales operations and high level business acumen
At least 5 years experience with sales force automation technologies and/or the Force.com platform
At least 5 years experience leading and facilitate meetings and demonstrate consensus-building skills

243

EBU Engagement Manager Resume Examples & Samples

Engagement Management: Lead engagement planning and budgeting; mobilize and manage engagement teams; define deliverable structure and content; direct on-time, quality delivery of work products. Validate resource plans and project scope
Client Management: Manage expectations and day to day interactions with executive clients and sponsors; manage project quality and risk
Business Development: Develop and maintain contact with key decision makers at key clients; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies. Lead executive whiteboard/strategy sessions around sales, marketing, and customer support
Business Process Experience: Lead Executive-Level discussion around sales, marketing, and customer care processes
At least 5 years Director-level consulting experience or relevant management experience
At least 5 years Participated in Sales and Business
At least 5 years domain experience in sales, sales operations, or customer support
Working knowledge of CRM or Marketing Automation applications such as Salesforce.com, Radian6, Marketo, Eloqua
At least 10 years Director-level consulting experience or relevant management experience
At least 10 years Participated in Sales and Business
At least 10 years domain experience in sales, sales operations, or customer support
Strong knowledge of CRM or Marketing Automation applications such as Salesforce.com, Radian6, Marketo, Eloqua

244

Workday Engagement Manager Resume Examples & Samples

Lead the planning and implementation of Workday Student projects to ensure stated objectives are met and deployments are on-time and within budget
Perform project control activities including but not limited to creating and maintaining detailed project plans, weekly status reports, financial health reports, and meeting minutes
Coordinate staffing activities using a shared resource pool
Communicate to team regarding project plan development, status and change
Communicate planning, decision making, and resourcing of project with client and internal team, and understand expectations and goals for each team
At least 3 years of experience leading IT projects, comprised of cross-functional teams
At least 3 years experience following standardized IT methodologies and disciplined quality assurance processes and practices
At least 3 years of experience managing teams across business functions, with the demonstrated ability to influence others, outside area of direct management
At least 3 years of experience deploying projects that meet objectives, milestones and budgets
At least 3 years of experience in Project Management, with a strong background in leadership, management and organizational skills
At least 3 years of experience leading client facing activities and leading a customer-focused and results driven team
At least 5 years experience in the Higher Education Industry
At least 2 years Workday experience, with Workday certification and/or relevant Education experience
At least 5 years experience using project management tools and following standardized IT methodologies and disciplined quality assurance processes and practices
At least 5 years experience managing teams across business functions, with demonstrated ability to influence others, outside area of direct management
At least 5 years experience with a demonstrated record of deploying projects that meet objectives, milestones and budgets
At least 5 years experience as a Project Management Professional with a strong background in project planning and execution, as well as thorough understanding of resource planning, scope control, risk and issue management
At least 5 years experience leading client facing activities and leading a customer-focused and results driven team

245

Engagement Manager Resume Examples & Samples

At least 2 years of technical service delivery project management
At least 2 years experience with direct client interaction
At least 2 years experience in technical sales or application development
Proven knowledge in agile software development and design thinking
Experience in Technical leadership and / or Solution architect
3+ years of technical service delivery project management
3+ years experience with direct client interaction
3+ years experience in technical sales or application development

246

Engagement Manager Resume Examples & Samples

Developing relationships with clients and teammates in which they see you as a reliable, committed, and trusted partner. This is shown through attention to detail; timely and professional communication; precise execution; running efficient meetings that lead to clear outcomes; and exuding executive presence
Conducting stakeholder and needs-assessment interviews with clients and client-side stakeholders in order to customize products and engagements to their specific needs
Collaborating with internal stakeholders -- including instructional designers and members of our growth team -- who will all contribute to the client experience and who will look to you to guide and drive them to provide an exemplary client experience
Creating timelines and workflows for projects that take will take into consideration the required inputs of multiple, required internal and external stakeholders to facilitate efficient, simultaneous executions for multiple projects in your portfolio
3-5 years of professional experience, preferably in consulting, project management, or implementing client solutions
Comfort working with mid-to-senior level clients
Open to travel, domestic and internationally, for client engagements and meetings
Strong project and program management skills and high attention to detail in executing multi-phase engagements
Excellent verbal, written communication, and listening skills required for interfacing with internal team, managing client expectations, resolving conflicts, and working with various levels of management in various departments

247

Engagement Manager Resume Examples & Samples

Manage all aspects of assigned program(s), including incentive plans, team motivation, quality, productivity, and profitability
Serve as the Operational point of contact for the client to assist with the growth of the program, calibration sessions, on-call escalations and system/program enhancements
Develop Engagement Coaches so they can effective coach and develop Customer Service Representatives (ESs) on problem-solving and customer service skills
Ensure Engagement Coach maintains engagement specialists operational files, including attendance records, evaluation forms, coaching session and corrective action documentation, and other performance-related documentation
Update the Engagement Center Director on a daily basis on status of program(s); alerts appropriate personnel if a program is in any way “at risk”
Ensure all customer service issues are addressed and resolved in a timely manner; communicate unresolved issues to Operations Manager
Recommend program enhancements to improve program quality, productivity, and cost controls; implement approved changes
Coordinate with Workforce Management to ensure proper phone coverage; prepare and maintain schedules
Assess resource needs with People Services Managers; participate in applicant screening, interviewing, and training
Prepare and distribute daily, weekly, monthly and quarterly reports and as necessary prepare and present operational performance in Quarterly Business Reviews with client and client services
Maintain assigned program files, including copies of daily reports and all program-related correspondence
Evaluate Engagement Specialists and Engagement Coaches performance on a regular basis, make developmental action plans and implement disciplinary actions as required
Communicate payroll information for assigned employees to corporate, including hire/termination reports
Keep work area neat and clean
Maintain a positive attitude and support STARTEK’s Commitment to Excellence
High school diploma required. College and/or professional training preferred
Demonstrated ability to work a flexible schedule
Detail and process oriented
Excellent interpersonal and telephone skills
Professional attitude, enthusiastic, and reliable
Minimum two years customer service and/or sales experience
Minimum one to three years management experience
Experience with MS Office (Word and Excel)

248

Engagement Manager Resume Examples & Samples

Generates and documents internal business user and functional specification requirements using interviews, document analysis, workshops, surveys, site visits, and task and workflow analysis in moderate to highly complex environments
Refines requirements using critical evaluation techniques, systems knowledge and experience
Communicates with project managers, business analysts, application developers, subject matter experts, end users, and Rogers' senior management
Represents clients to identify potential solutions, leads prioritization and selection of options
Organizes assumptions and probes for refined data and provides analysis
Proposes system requirements and/or business process changes to fulfill business user requirements, ensuring system development or business process solutions
Participates in standard project budgeting / planning and forecasting cycles
Works with business clients on functional roadmaps and aligns with enterprise architecture on technology roadmaps
Identifies and highlights problem areas, gaps or conflicts derived from information gathered
Reviews the technical design, development and implementation plan for assigned projects
Ensures projects align with the business and ITS strategies, influencing the development of plans and processes in supported organizations
Builds understanding of industry trends and practices for the clients business and contributes to the development of standards in areas of domain expertise
Determines staffing requirements and may select team members for key projects
Ensures completeness of requirements including Non-functional and security requirements
Act as a functional subject matter expert for various channels and business units
Work with QA and UAT teams to ensure successful delivery of solution
Working toward Agile certification (Scrum Master or Product Owner)
Demonstrated experience with a variety of Project Management Business Process Management and Software Development Lifecycle methodologies (Waterfall and Agile)
Identifies patterns in information
Strongly preferred experience in working with sales compensation for Enterprise and Consumer business units and Fraud Systems and HR Systems
Strongly preferred experience working with technologies including but not limited to Callidus Sales Compensation suite, Commission EPM; BusinessObjects reporting; ServiceNow, Kronos, Oracle Cloud Offerings
Knowledgeable in requirement tools such as JIRA; Rational RQM
Excellent process modeling skills and tools such as Visio; ER Win etc. Rational
Internal experience within Rogers and knowledge of Rogers IT organization and processes strongly preferred Strong communication and organization skills

249

Consumer Engagement Manager Resume Examples & Samples

Responsible for planning & execution of Consumer Engagement (CE)/ brand cycle as per PMI standards in assigned territories
Liaise between CE HO - Brand team - Regional FSF for planning & execution of CE activities. Ensure all activities are carried out as schedule
Set activity targets, KPIs and propose brand/region relevant action plans required to maximize business results
Present execution plans for various activities like Retail, HPT, Roadshows, Rural/Urban Plug-Ins and other 1-2-1 CE initiatives
Share ideas, new initiatives and processes with management to improve business results
Manage third party agency by devising execution plans, managing resources and ensuring quality HR practices
Monitor administrative & logistical arrangements and also ensure readiness hardware/software solutions
Train resources on PMI standards, effective communication on project objectives, modalities & deliverables at all levels. Maintain quality assurance at each step
3-4 years of relevant sales experience

250

Engagement Manager Resume Examples & Samples

Own and manage customers" relationships with Medallia, encompassing all relevant cross-functional touch-points and ensuring internal resources are appropriately deployed for high-impact, value-add activities
Design, develop, plan and execute strategic program roadmaps for clients that drive optimum value and are rooted in a deep understanding of customers" businesses goals, best practices in customer experience management, and the Medallia software tool"s features and functionality
Develop and maintain a deep understanding of customers" business drivers and program goals, and steer program activities – from enhancements to data analyses – to align with those drivers and goals Build and maintain multi-level client stakeholder relationships to continuously link Medallia"s results to our customers" KPIs
Develop, manage, and document project plans while driving the internal coordination and execution of tasks among groups

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