Engagement Manager Job Description
Engagement Manager Duties & Responsibilities
To write an effective engagement manager job description, begin by listing detailed duties, responsibilities and expectations. We have included engagement manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Engagement Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Engagement Manager
List any licenses or certifications required by the position: PMI, PMP, ITIL, MS, JIRA, AWS, CSI
Education for Engagement Manager
Typically a job would require a certain level of education.
Employers hiring for the engagement manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, MBA, Business, Engineering, Education, Technical, Information Technology, Graduate, Business/Administration, Management
Skills for Engagement Manager
Desired skills for engagement manager include:
Desired experience for engagement manager includes:
Engagement Manager Examples
Engagement Manager Job Description
- Provides production change request management including impact analysis and delivery coordination
- Provides cost and service level estimates for change requests
- Drives and ensures up-to-date production documentation materials for designated accounts is maintained
- Oversight for less experienced CSMs managing Change Control systems for all production, issue, change and release management requests
- Proactively pursues and resolves delivery issues before team or client is materially affected
- Manages help desk regarding client incidents
- Provides causation and post mortem analysis of client incidents
- Drives appropriate resource allocation
- 7+ years experience in a production, data, delivery or similar client facing role
- 5+ years experience with client contract or service level agreement compliance
- 8+ years of related experience with IT Implementation
- Ability to travel up to 25% percent of the time within the region
- Must have strong and effective communication and presentation skills for effective communication and presentation skills for external client facing internal communications
- Ensuring regular update are provide to project teams and the client
- Line management of engagement staff
- Proficient in Microsoft Office Suite of tools
Engagement Manager Job Description
- Delivery Ownership — managing and inspiring cross-functional teams both internally and externally, ensuring timely and commercially successful project delivery
- Rapid Knowledge Discovery — developing a rapid understanding of commercial and operational context for each project, partnering on research agenda and quickest path from ambiguity to understanding
- Outcomes Obsession — helping shape the development of products and businesses that lead to disruptive growth
- Provides validation of testing
- Develop and manage a strategic development plan for your customers, including identification of opportunities for growth
- Manage project to schedule, budget, and deliverables (planning, change management, scheduling, status updates, milestone reviews)
- Building key relationships with the Territory and Enterprise Account Sales teams
- Analyze landscape in innovation focus areas
- Developing relationships with clients and teammates in which they see you as a reliable, committed, and trusted partner
- Provide scoping, planning, cost estimating, and pricing of PS engagements in conjunction with the PS Partner
- Located in Munich – some travel will be required
- MBA or Master’s degree with 7 to 15 years of work experience
- Strong professional track record in management/strategic consulting or branding/marketing mgt role
- Ability to speak foreign languages a plus
- Located in New York – some travel may be required
- Strong professional track record in management/strategic consulting and/or in a brand/marketing management role in a leading customer centric company
Engagement Manager Job Description
- Confidently “sell” services offerings to Clients
- Facilitate client workshops and sessions, presenting, and walking through our services offerings
- Manage and properly set expectations with both internal and client stakeholders
- Advocate on behalf of the Client and your team
- Define and maintain project plans identifying milestones, risks and mitigation strategies
- Organizes solution assumptions and probes for refined data and provides analysis
- Guide team members (Associates and Consultants) to effectively conduct tasks and contribute to project deliverables
- Develop business strategy through conducting and analyzing of primary and secondary research, producing comprehensive documentation, and presenting findings and recommendations to team members and client
- Work closely with clients to determine project requirements and oversee all scheduling of necessary interactions to comprehend the client's business goals, products and expectations
- Formulate the client's business objectives and communicate with the team members accordingly, define any specific needs that will be handled by the team members in primary and secondary research
- Ability to define problems, collect data, establish facts, and draw valid
- US citizen with Top Secret/SCI security clearance required
- Formal Project Management certification highly desired
- US citizen required, with an existing US government security clearance (or ability to obtain a clearance)
- 5+ years of professional work experience with a top tier management-consulting firm
- MBA or related advanced degree (PhD, MFE, ) from a top-tier university
Engagement Manager Job Description
- Drive service usage and store visit goals
- Deeply understand our customers and business to develop actionable insights backed by data
- Develop key metrics that relate to the drivers of user engagement
- Analyze key performance indicators, accurately communicate the success of initiatives and feature improvements
- Develop execution plans for new initiatives that delight and engage our customers
- Collaborate with Marketing and the Community Team on sentiment, planning, key events, and engagement campaigns
- Collaborate with Production and Engineering teams on feature roadmaps and planning
- Work with external partners to effectively drive results
- Forge relationships with key decision makers within target accounts with the end goal of securing new business and increasing overall client revenue
- Identify opportunities to broaden the scope of services within existing customer base while delivering outstanding service to our customers to retain existing business
- Internal Footer
- Working towards Certified Business Professional (CBAP)
- Strong understanding of Sales and Lead to Order Process, including proficiency with key systems
- Minimum 3 years of experience in web development languages, methodologies, and / or architectures
- Detailed knowledge and experience of web performance, web security, application analytics, including technologies such as HTTP, DNS, SSL
- Deep understanding of project management frameworks and service management life cycles
Engagement Manager Job Description
- Support account management team with customisation requests from strategic accounts
- Manage Projects to deliver on-time, on-budget and within the defined scope
- Identify, interpret, and deliver key insights in customer data to thorough routine analysis, reporting services, and client feedback
- Conduct routine meetings with clients to ensure ShopperTrak is meeting clients’ existing and future business needs
- Manage client accounts as assigned and serve as the primary contact with a high degree of integrity at all times
- Educate clients on the functionality and applicability of ShopperTrak’s products, services, and business intelligence
- Contribute to the maximization of revenue potential for both ShopperTrak and its customers
- Facilitate resolution of customer complaints, directing customers to internal resources as appropriate, but remaining as primary point of contact to manage accounts
- Have a working knowledge of complete system and the flow of data through the internal system to the customer facing components
- Work with the Associate Engagement Managers to deliver accurate and actionable data per the Client Roadmap
- Project Management, Agile, Scrum certified
- Develops a mutually beneficial working relationship with various clients by consulting on the operational design and implementation of the business strategy while promoting the objectives of improving health care outcomes and increasing patient quality and value
- Sets the strategic vision and tone for the relationship and carries out the operational plan to execute that strategy
- Seeks to optimize client interaction, anticipating client needs and acting as the voice of the client internally, providing recommendations based on client needs
- Defines, organizes, influences and/or leads a team of various internal, client, and external resources to implement complex new arrangements with combinations of financial, product, technology, clinical, and operational elements such that the client and the business meet all program goals
- Collaborates cross-functionally to monitor performance and customer service efficiencies, including performance guarantees, client and company clinical financial goals