Operations Strategy Resume Samples
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Operations Strategy Resume Samples
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EC
E Cartwright
Ervin
Cartwright
851 Dimitri Hills
Chicago
IL
+1 (555) 531 5773
851 Dimitri Hills
Chicago
IL
Phone
p
+1 (555) 531 5773
Experience
Experience
Chicago, IL
Operations Strategy Analyst
Chicago, IL
Jenkins, Toy and Haag
Chicago, IL
Operations Strategy Analyst
- Improve existing processes by mapping current workflows, engaging field team, and creating and communicating improvements
- Manages contracts to ensure that the City optimizes and leverages its contracts for the benefit of all City departments
- Work hand-in-hand with local leadership to drive clinical and operational results
- Support implementation of new operational initiatives through project management, data gathering/reporting/analysis, and training team
- Support implementation of new operational initiatives through project management, data gathering, reporting, and analysis, and training team
- Find areas of opportunity by conducting data analysis and forming credible relationships with local managers, nurses, and partners
- Assists the CIO and Director of Operations in the preparation and management of the annual budget
Houston, TX
Operations Strategy Manager
Houston, TX
Rosenbaum, Ruecker and Morissette
Houston, TX
Operations Strategy Manager
- Identify potential vendor solutions where implementation would significantly improve Auto Finance servicing and operations performance and/or expenses
- Lead team to develop processes to reduce technology expenses across Auto Finance
- Contributing to the development of comprehensive transformation strategies
- Along with a competitive salary, Accenture offers a comprehensive package that includes a range of market-relevant benefits and programs to help you manage the demands of work and life
- Collaborate with operational managers to fully understand their operational areas and partner to identify and design strategies to improve their business processes
- Grow the Continuous Improvement culture across the company
- Providing educational updates, knowledge sharing and other modes of learning to advance the knowledge of operations within the division
present
Los Angeles, CA
Director, Operations Strategy
Los Angeles, CA
Lockman-Bradtke
present
Los Angeles, CA
Director, Operations Strategy
present
- Develop and maintain Standard Operating Procedures and Business Management Systems
- Represent TWDC on external standards bodies and industry consortiums (e.g. EMA, DEG, Movielabs)
- Analyze the implications of evolving standards to the digital content workflows; drive resolution
- Establish methods for a partnership between Studio and Media Networks (planning, asset management, technical specifications, vendors, systems, costs)
- Establish best practices for international stakeholders (component-based inventory/asset creation/management)
- Assess requests from digital platforms and provide strategic and operational analysis/impact
- Drive and measure greater efficiency by implementing formal performance and financial metrics
Education
Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
California State University, Los Angeles
Bachelor’s Degree in Business
Skills
Skills
- Excellent communication skills
- Strong track-record of hitting targets and exceeding expectations
- Competitive salary, between £45k and £55k + Equity for the right candidate
- Positive attitude with a bias for action
- Data driven, logical, analytical
- Top performer with 2+ years consulting experience at a best in class firm
- HUGE office lunches on Fridays and more than enough free food from Deliveroo
- Heavily discounted gym membership
- Location: 22-23 Torrington Place, WC1E 7HJ
- Closing Date: March 29th 2017
15 Operations Strategy resume templates
Read our complete resume writing guides
1
Tax Operations & Strategy Professional Resume Examples & Samples
- Design, develop and support the implementation of initiatives to optimize the efficiency and effectiveness of the Tax Department’s key processes and controls across accounting for income taxes and tax compliance
- Provide active project management support for Tax Department projects and initiatives
- Serve a managing role in Tax Department budgeting, forecasting, allocations, tracking and supporting analysis
- Support the Tax Department on the Firm’s Finance Risk Lead initiatives
- Bachelor's degree, with 6 years functional experience in Corporate Finance, preferably from a financial services firm or large bank
- Ability to develop rapport/credibility with diverse groups; must be comfortable interacting with and presenting to senior management
- Adept at working in a fast-paced, high-energy level environment
- Proven track record of working productively in a team-oriented environment with competing priorities
2
Tax Operations & Strategy VP Resume Examples & Samples
- Design, develop and lead the implementation of initiatives to optimize the efficiency and effectiveness of the Tax Department’s key processes and controls across accounting for income taxes and tax compliance
- Serve a leadership role in Tax Department budgeting, forecasting, allocations, tracking and supporting analysis
- Represent the Tax Department on the Firm’s Finance Risk Lead Forum
- Partner across the Tax Department and the Finance Division to maintain process and control documentation
- Bachelor's degree, with 8+ years functional experience in Corporate Finance, preferably from a financial services firm or large bank
- Strong analytical skills, including the ability to summarize complex business problems and detailed analysis with clarity and brevity in written and verbal form
- Self-motivated with high personal standards for quality of work
- Ability to forward plan and prioritize in order to meet tight deadlines
- Knowledge of the Accounting and Tax is preferred
- Experience working as a project manager, including knowledge and familiarity with MS Project or other similar systems
3
Manager, Programming Operations & Strategy Resume Examples & Samples
- A minimum of 3 years of experience in management consulting, strategy, finance, business development, or operations in the media and entertainment field
- Knowledge of the media landscape and trends (e.g., pay television, OTT, TV Everywhere, Internet SVOD, etc.)
- Passionate about films, television, and a career in media
- Project and process management skills
- Ability to conduct in-depth research and synthesize key findings into presentation format
- Ability to multi-task and balance competing priorities, complex situations and tight deadlines, coupled with a calm and confident demeanor
- Ability to think critically and to process raw data into meaningful analysis and reporting
- Detail-oriented but without losing sight of the “big picture”
- Ability to think strategically and help implement department goals and vision
- Leadership and consensus building skills
- Outstanding interpersonal skills and a proven ability to work well with others, including both internal and external relationships
- Highly proficient in Microsoft Excel, and advanced knowledge of Word and PowerPoint
4
Manager of Retail Operations Strategy Resume Examples & Samples
- Implement and maintain integrity of impact projects in our point of sales systems and their training
- Technical impact projects
- Development and maintain all cashier and management POS transactions
- Communicate with cross functional teams within the brands
- Project planning
- Anticipate challenges and obstacles and proactively recommend solutions
- Meet critical deadlines in a fast pace retail market
- Minimum 5 years experience in a retail industry
- College degree or equivalent work experience
- Knowledge of infrastructure and technology processes and systems interfaces
- Strong analytical, planning organizational and problem solving skills
- Microsoft office suite with user excel aptitude
- Leadership to drive cross-functional partnerships and prioritize projects
- Ability to multi-task with minimal supervision
- Ability to consistently exhibit diplomacy and poise
- Exposure to and experience in developing and executing a variety of communications across varied audiences
5
Worldwide Marketing & Distribution Operations Strategy Resume Examples & Samples
- Strong initiative and ability to manage multiple projects as well as ability to work well with others in a fast-paced, dynamic environment
- Creativity and open-mindedness
- Proven ability to develop direct reports
- Confidence in decision-making
- Ability to quickly learn new information and demonstrate strategic agility
- Exceptionally well organized and meets deadlines in a timely manner
- BA or BS required
- Investment banking, management consulting, or strong financial background preferred
- Experience with legal and business matters in corporate transactions desired
6
Global Operations Strategy Analyst, LA Resume Examples & Samples
- Assume responsibilities for implemented projects to drive collaboration and propose and support actionable measurements throughout the Product to Market Cycle (Design, Development, Tech, Merchandising and Production)
- Run project reporting with analysis, feedback and make recommendations to improve process and support business partners throughout the organization
- Verify data integrity and support data gathering for KPI’s (key performance indicators)
- Support initiatives to increase efficiency and timing of the Vince global fulfillment and delivery platform
- Perform research, competitor analysis, and market information to support strategic initiatives
- Drive data analysis and pull out key trends and call-outs
- Work with team to prioritize supply chain programs
- Must be excellent with numbers
- 1-3 years’ experience in a strategic role
- Understands finance and can present and create presentations
- Ability to manage relationships with diverse functions within the business
- Must be a strategic thinker and very analytical
- Proficiency with Microsoft Excel, Word and PowerPoint required
7
Operations Strategy Transition Lead Resume Examples & Samples
- Environment, Health & Safety
- Information Technology
- Strategic Planning
8
Payments Operations Strategy Head Resume Examples & Samples
- Experience in managing large scale operations projects in multiple markets in Asia Pacific, demonstrating breadth of skillset in project/change management, business analysis and process reengineering
- Ability to execute knowledge transfer effectively
- Passion in developing talent
9
Regional Fxlm Markets Operations Strategy & Re-engineering Analyst Resume Examples & Samples
- Define future state solutions to integrate global processes and technologies in to regional environment
- Produce business cases, ensuring that all projects have a viable business proposition
- Determine, verify and document business requirements (including impact to other business areas)
- Identify and communicate key project risks, define mitigation strategies and manage to resolution
- Track and maintain change request documentation to ensure that all additional requirements are traceable
- Develop test strategies, document test scenarios, and coordinate the execution of test scripts
- Assist in the management of budget and monitor ongoing project expenditure
- Manage the project governance including facilitation of steering committees, working groups and analysis workshops
- Facilitate meetings with the appropriate subject matter experts to obtain detailed requirements
- Liaise with Operations and Front Office staff to ensure that required project artefacts are collated
- Partner with Technology staff to ensure that functional proposals are fit for purpose
- Identify and communicate inter-project dependencies to stakeholders and other project team members
- Utilize industry-recognized methodology and tools for Project Management and Business Analysis
- Liaise with FXMM project team members globally to achieve consistent, best in class, documentation standards
- Lead peer reviews and inspections of requirement documents
- Bachelor’s Degree required
- Candidate must have Prince II or other PM certified qualification would be desirable although not essential
- Candidate must have 7+ years of experience in similar positions
- Bilingual (English, Spanish)
- Strong Microsoft Excel, Word and PowerPoint, MS Project, VISIO, MS Access
- Understanding of re-engineering methodologies
- Practical experience of implementing projects in the financial services industry, in an Operations function
- Knowledge of Latin American Markets branch and regulatory environment
- Knowledge of end to end FX, MM, FI, FXO trade lifecycle and trade processing environment
- Proven track record of successfully delivering projects on time and to budget
- Demonstrated ability to deliver complex global projects through influence as well as direct accountability
- Experience of compiling data and analyzing results
- Experience of defining and documenting business requirements
- Knowledge of workflow mapping and use cases would be advantageous
10
XTB Leader Operations Strategy Resume Examples & Samples
- Effective on-going management process for Technology SLT
- Enhanced employee engagement
- Effective communications programs and executive communications deliverables related to XT leadership priorities, performance, strategy and engagement
- BS/BA in Marketing, Business Administration or equivalent, MBA desired
- Poise under pressure and capacity to interact effectively with senior executives
- Knowledge of Xerox strategy and competitive environment
- Confidence and credibility in senior management settings
- Recognized for his / her collegial style
- Strong leadership skills and capacity to organize and provide direction to multiple stakeholders
- Experience and working knowledge of Corporate functions and calendar – e.g. Finance, Investor Relations, Communications, Strategy
11
Senior Manager Operations Strategy Resume Examples & Samples
- Partner with Executive Officer, Retail Lending Operations to create an operations strategy that aligns business performance with desired cost, quality, and customer experience outcomes
- Leverage established network of industry contacts and market data to benchmark TCF’s Servicing Operations against market competitors along key dimensions (e.g., unit costs, utilization of technology platforms)
- Create a roadmap of people, process and technology enhancements that meaningfully improve efficiency, effectiveness and quality of TCF’s Mortgage Loans Servicing Operations
- Manage a small team and a program of high-impact projects
- Develop budgets, cost-benefit analyses, financial forecasts and executive-level presentation materials
- Develop, monitor and actively manage operational capacity forecasts and staffing models to meet changing business needs in a highly dynamic environment
- Leverage established frameworks such as Six Sigma or LEAN to design and deliver process enhancements
- Lead a small team of professionals. Provide overall staff management for team, including recruiting, performance coaching and developing team members
- Four-year college degree or equivalent work experience
- Seven years of progressively responsible professional experience with five or more leadership experience (may include direct leadership or matrixed responsibility)
- Proven people leadership and change-management skills
- Strong analytic skills including Financial Modeling, NPV analysis, budgeting / forecasting
- Polished communications skills including experience developing materials for and presenting to senior executive audiences (e.g., PowerPoint decks)
- Project and program management experience with a proven track record of delivering significant business results
- Excellent computing skills and experience including MS Excel, PowerPoint, and Word
- Undergraduate studies in Business, Accounting, Engineering, Mathematics, or another analytically-rigorous field of study (e.g., Engineering) strongly preferred
- MBA or related post-graduate degree
- Five or more years in Lending Operations (e.g., Mortgage Processing, Auto Lending, Leasing, etc.)
- Inbound / outbound Call Center management exposure strongly preferred
- Experience with analytics and reporting tools (e.g., Essbase, Cognos, Crystal Reports)
12
Cedit Operations Strategy & Support Head Resume Examples & Samples
- Manage department budget, analyze expense items to identify productivity/reengineering saves opportunity and provide MIS report for management review
- Support full productivity and preformance MIS generation, as well as regional reporting for Credit Initiation and Collection functions
- Coodinate and interact both internally and externally to drive different business initiatives and strategy for country business growth and ongoing efficiency improvement
- Provide techincal support in maintaining robust system operation including dialer management, CACS parm/queue maintenance and CI processing platform enhancement, etc
- Assume project leadership role to drive implementation of ongoing GC functionalities roll-out, as well as various strategic initiatives at regional and global level
- 5+ years in banking or related field; knowledge of Collection and CI processes and systems, as well as risk management policies with related operations and execution experience is a plus
- Strong leadership with exceptional execution capability to drive business initiatives and projects
- Possess developed and skilled communication to interface with various levels of management in global, region and also country business users across all functions
- Able to handle multitasking and work under pressure
13
VP, Operations & Strategy Resume Examples & Samples
- Providing leadership, coordination and strategic direction on behalf of the Chief Auditor for Internal Audit cross function initiatives and projects, such as Audit Workflow tool, Quality Assurance Review Program, Re-engineering/Change Management Initiative, KPI, Diversity and Inclusion strategy, etc., inclusive of identifying, allocating and managing resources
- Assist in preparation and coordination of Board Audit Committee and Management reporting presentations and materials related to Audit Plan reports
- Develop and execute internal and external communication strategy to key stakeholders
- Oversight of Internal Audit department Administration, Learning & Development, Management and Financial Report Planning and Analysis
- Execute audit responsibilities for assigned business, corporate or risk category area
- Business experience of devising strategy, wide communication programs, running change programs, devising development programs, Board or Executive Committee reporting, working within a regulated environment and a multinational Group
- Applicant will be CPA qualified and ideally have a Life Insurance or other Financial Services background
- Ideally an audit background sufficient to understand the broader aims and technical aspects of internal audit
- Excellent and confident written and verbal communicator at senior levels
- Highly developed organizational skills which manage multiple priorities
- A team worker who listens to and influences colleagues highly effectively
- Strong analytical skills with a high degree of attention to detail
- Intellectually strong to understand high levels of audit technique and business information
- High creativity and lateral thinking to lead the department into new and exciting areas
- Drive and ambition to execute the change program effectively and efficiently
- An achiever who gets things done to plan
14
Operations Strategy Manager Resume Examples & Samples
- Oversee a team approximately 6 analysts responsible for data gathering, analysis, reporting and recommendations to drive business decisions. Examples of analyses would include an abstract of the current business process, drivers for change, the recommended change and the expected performance improvements
- Collaborate with operational managers to fully understand their operational areas and partner to identify and design strategies to improve their business processes
- Design strategies to reduce expense and improve quality in areas across Auto Finance including Payments, Titles, Collections, Customer Service, Vehicle Remarketing, Recovery, etc
- Identify potential vendor solutions where implementation would significantly improve Auto Finance servicing and operations performance and/or expenses
- Lead team to develop processes to reduce technology expenses across Auto Finance
- Design and facilitate insightful and powerful presentations for leaders across all levels of CCB and CCB Operations
- Development of collaborative and influential relationships with stakeholders across Chase(including Risk, Legal, Compliance, Operations and Finance)
- Participate in cross-functional project teams to support Auto operations initiatives and provide subject matter expertise as required
- Provide data, analytic and project support for key business initiatives
- Participate in XLOB collections working groups to drive CCB collection practices and ensure Auto’s compliance with corporate and legal collections policies
- Undergraduate Degree in quantitative field (Statistics, Engineering, Mathematics, Economics, Business, etc.)
- Strong conceptual thinking abilities along with exceptional analytical and problem solving skills
- Knowledge of the following Auto Finance applications: ICAF/CALS/ALA/Quest
- Ability to work under pressure, handling multiple tasks/projects and prioritizing to meet deadlines
- Ability to commit to working extended hours as deadlines require
15
Operations Strategy & Analytics Manager Resume Examples & Samples
- Measurement and analytics
- Identifying and drive improvement wins
- Engagement & oversight for initiatives
- Long-term innovations
- Works directly with Service Leadership and their respective orgs
- Bachelor's degree or equivalent experience/training
- Strategic thinking coupled with practical execution, able to see the big picture and ensure that specific actions are in place to deliver and execute the agenda
- Strong communication skills to include the ability to communicate strategic messages clearly and consistently with the team, making linkages to individual goals and accomplishments
- Understanding of project management methodologies and tools
- Customer focused with a sense of urgency to deep dive, analyze and resolve pain points
- Familiarity with the change process (RCR and or CMP) strongly preferred
16
Director, Operations Strategy Resume Examples & Samples
- Develop and maintain Standard Operating Procedures and Business Management Systems
- Represent TWDC on external standards bodies and industry consortiums (e.g. EMA, DEG, Movielabs)
- Analyze the implications of evolving standards to the digital content workflows; drive resolution
- Oversee applicable standards implementation at Disney – systems modifications; business transformations
- Establish methods for a partnership between Studio and Media Networks (planning, asset management, technical specifications, vendors, systems, costs)
- Establish best practices for international stakeholders (component-based inventory/asset creation/management)
- Assess requests from digital platforms and provide strategic and operational analysis/impact
- Drive and measure greater efficiency by implementing formal performance and financial metrics
- Identify and develop strategy and process for enhancing automation and systems integration
- Lead and implement continuous process improvement strategies – develop current and 5Yr Plan
- Partner to New Technology and Info Technology teams
- Partner to Business Development, Sales and Sales Operations/Planning for project fulfillment
- Key liaison and facilitator for the Digital planning and servicing PODs
- Support on-going projects for the design and sustainment of the strategic operation of the digital infrastructure
- 7+ years of experience in digital media distribution
- Familiarity with the digital content supply chain and distribution platforms
- Familiarity with the digital content formatting and delivery protocols
- Proficient in Excel/Microsoft Word/PowerPoint
- Some experience of IT development SCRUMM, Lean, Agile development process
- ISO, Kaizen 6 SIGMA or other formal process management and improvement methods
- MRP MRPII
- Career oriented, self-starter
- Ability to lead and drive results
- Strong analytical and problem solving skills; Ability to think preemptively
- Ability to coordinate multiple tasks simultaneously with minimal supervision
- Ability to work in a very collaborative, deadline-driven, data-centric environment
17
Intern Operations Strategy Resume Examples & Samples
- Support Operations Strategy development and planning process
- Self-dependently manage small scale projects
- Compile presentations and conduct analyses
- Provide support to the COO in planning and preparation of meetings
- Completed bachelor degree in economics, business administration or supply chain management
- Above-average academic achievements
- First experiences in management consulting, strategy or supply chain management departments
- Excellent communication skills and fluency in German and English
- Strong business analysis / project management skills
- Structured, self-dependent work approach
- Very good MS-Office skills - MS Word, Powerpoint, MS Excel
- Great passion for sports, fashion and lifestyle
18
Operations Strategy Analyst Resume Examples & Samples
- Global Supply Chain Design and Scenario Modeling (Supply Chain Guru® , MS Excel or other)
- Advanced MS Excel Skills:PivotTables, VLOOKUP, IF statements, Indexing Ranges
- High level understanding of databases.Ability to create/query/modify them is a plus (Access, SQL)
- Comfortable creating, editing, and presenting to groups with MS PowerPoint
- Comfortable with business math:Margin %, Weighted Average, CAGR, ROI, etc
19
Director, Operations Strategy Resume Examples & Samples
- Build relationships with relevant potential third parties such as mobile carriers, handset manufacturers, social media companies, developers of important new apps, and technology partners
- Work with internal content programming, engineering, finance, technology, and legal groups to identify, develop, and execute new business initiatives
- Advise the organization on industry trends in technology and media that impact the business
- Author business plans and financial models for new initiatives
- Research and vet potential technology and business vendors/partners and present recommendations
- Bachelor’s Degree or equivalent combination of education and experience; MBA preferred
- 8+ years experience in strategy, business development, or banking within the telecom, Internet, media, and/or technology sectors
- Have established relationships with top wireless and media companies and network to reach out to innovative technology startups
- Thorough knowledge of digital media service offerings, IP radio and the competitive music landscape
- Understanding of the subscription business model desirable
- Experience interacting with senior management
- Ability to present research recommendations in a convincing manner
- Well developed interpersonal skills with the ability to speak publically, communicate effectively, and write logically
- Ability to pick up technical processes quickly
- Highly organized and detail oriented
- Able to multi-task effectively
- Must have the ability to travel in the U.S. and Internationally
- Must have legal right to work in the U.S
- Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint); advanced PowerPoint skills required
20
VP Operations Strategy Resume Examples & Samples
- Define and enforce global quality standards for vendors and internal resources
- Map WWTO workflows with respect to action, purpose, dependencies, variations, labor types, systems, and time
- Identify and prioritize opportunities for improving operating performance and driving down costs through technology enhancements, process improvements, and organizational optimization, based on multivariable considerations including reliability, cost, time, adaptability, risk, etc
- Document use cases and requirements for new system features and integrations in support of system recommendations
- Lead teams in implementation of recommended refinements
- Create a resource capacity planning framework for each WWTO department
- Manage and refine standard processes for Finance-related activities associated with project lifecycles (Initiate to Close)
- Pre-approve all project business justifications, including cost benefit analysis for new projects
- Manage WWTO annual budgeting process, timely delivery of annual budgets, requested revisions and supporting presentations in collaboration with WWTO department heads
- Prepare regular WWTO Dashboard report for senior management
- Establish metrics for monitoring and reporting to senior management on success of activities against expectations with respect to throughput, time, cost, risk, etc
- Bachelor’s degree in Finance, Engineering, or Technology required, MBA preferred
- Microsoft Excel, Visio, and PowerPoint skills required
- Minimum 10 years experience in related areas of expertise (technology operations, post production, data management, etc.)
- Minimum 5 years experience with large organizations managing diverse client groups and their interests, with a track record of successful project management
- Understanding of current and future state server, storage and networking technologies to support the global digital supply chain transformation of the entertainment industry
- Expertise in digital media asset management technologies with complex metadata management, intelligent search and asset repurposing
- General knowledge of content ingestion processes, format transcoding, watermarking, etc
- Proven managerial success in a strategic service operation
- Experience in establishing and managing vendor relationships
- Demonstrated track record in being resourceful, creative, and a quick study with ability to multi-task on numerous high-priority projects
- Excellent communication skills and an ability to enlist cooperation among vendors, department heads and others
21
Senior Director, Operations & Strategy LAM Resume Examples & Samples
- Plays a lead role in the development, implementation and constant evolution of the LAM sourcing strategy
- Leads key projects as defined by Head of LAM Sourcing
- Uses the internet, industry publications or other media to keep abreast of current events likely to impact fundamental sourced strategy and suggest preventive measures to address potential issues
- Independently lead and manage multiple Sourcing projects with an emphasis on the creation, evaluation, prioritization, and implementation of high benefit, end-to-end solutions based on integrated business processes
- Strong understanding of Lean/Six Sigma Project Management Skills
- Fluent in English, knowledge of another language an advantage
22
Director of Sales Operations & Strategy Resume Examples & Samples
- Responsible for leading and managing Sales Operations functions and maximizing revenue growth through the development, implementation and on-going maintenance of sales programs and initiatives
- Develop key performance metrics, sales pipeline reporting tools and dashboards along with supporting process that help the sales team, finance organization and executive staff focus on key performance drivers
- Define and implement an optimal sales force structure which includes determining the right number of salespeople in the right roles, territory construction, and an efficient system for assigning new leads
- Ensure the successful geographic expansion of the sales team including new site selection and ramp up
- Implement established strategies, tactics and process to optimize sales force productivity by reducing cycle time, improving sales conversion and maximizing revenue capture
- Develop and implement a motivating incentive compensation plan and related documentation, in support of the company’s compensation philosophy of paying for performance and rewarding talent
- Identify and drive ongoing operational improvements to allow salespeople to spend more time selling while delivering a better overall customer experience
- Manage a direct team of analysts and operations managers while working with closely with a number of other teams throughout the organization
- Driving work across functions (IT, CS, Ops, MERCH) to bring desired outcomes to the B2B business
- Hands on experience navigating extreme growth
- Strong leadership skills with experience building and organizing global teams
- Demonstrated execution ability to define and implement effective sales processes, procedures and policies
- Keen quantitative ability to conduct detailed analysis of complex data and distill the results into actionable deliverables, messages, and presentations
- Exceptional verbal and written communication skills with ability to work well with colleagues at all levels and across functions with a professional attitude
- BA/BS required, MBA preferred
23
Marketing Operations & Strategy Analyst Resume Examples & Samples
- Implements lead generation strategies and retention programs in an email automation platform
- Uses data driven insights and analysis to inform campaign optimizations
- Improves lead qualification and conversion rates through customizing the customer journey
- Using dynamic email copy based on segmentation
- The development of comprehensive testing plans that rely on optimization
- Experimenting with landing page content and design that provide the best experience for our visitors
- Implementing different marketing and demand strategies to improve lead conversion
- Create, build and deploy drip/nurture campaigns using automation best practices that advance with the industry
- Track, report and discover valuable new marketing strategies to facilitate growth
- Create robust campaign testing plans, present learnings and recommend optimization
- Lead A/B & multivariate testing
- Grow volume of high quality leads
24
Specialist, Field Sales & Operations Strategy Resume Examples & Samples
- Manage strategic projects from idea generation through to execution
- Work with the various BRS teams, including marketing, pricing, communications, to ensure that our strategies are aligned
- Provide performance management guidance and highlight opportunities to the operations and training teams
- University degree in a business discipline
- Experience transforming high level business ideas into fully formed business cases
- A history of successful project management
25
Contact Center Operations Strategy Manager Resume Examples & Samples
- MBA degree and 10-15 years of relevant strategic planning or banking experience or an equivalent combination of education and related work experience
- 8+ years of call center leadership/strategy experience including outsourcing/offshoring
- Deep knowledge of contact center industry best practices and tool capabilities for voice, email, chat and social media
- Retail Banking contact center experience a plus, but not required
- Demonstrated ability to develop and maintain cross organizational partnerships, influence stakeholders and lead/motivate change teams
- Solid business case development and strong financial analysis skills
- Strong interpersonal skills with the ability to lead and motivate in a team environment
- Strong problem solving and process improvement skills with the ability to identify problems, recommend solutions and present recommendations
- High proficiency in Microsoft Applications (PowerPoint, Excel, Word)
26
Sales Operations & Strategy Analyst Resume Examples & Samples
- Drive sales and account management productivity, using Salesforce to build reports & dashboards, integrate data sources, drive operational efficiency, and help make better decisions
- Work across Sales, Marketing, & Support to make critical workflow recommendations, improve process efficiency, and operationalize speed and urgency across the business
- Help develop a comprehensive email database and market map to help us attack our markets, build outbound email and sales marketing campaigns, and conquer the world
- Salesforce.com, Apex, SQL, CSS
27
Manager / Director, Operations Strategy Resume Examples & Samples
- Work collaboratively on new media and digital cross-divisional initiatives including new revenue opportunities, operational efficiencies, partnerships and investments
- Develop and recommend innovative ways to augment audience engagement, and brand extensions on digital and social platforms with a focus on how to operationalize new initiatives
- Foster and support commercial opportunities for TCF to engage with innovative technology start-ups
- Research and track media and technology trends, markets, and businesses; share insights with colleagues across the company
- At least 3 years of experience in business development, corporate strategy or management consulting with a specific focus on technology and digital media
- An MBA degree required
- A deep understanding of digital and social platforms, and experience with evaluating new media businesses are essential
- A passion for the intersection of technology and entertainment is a must
- Ability to manage multiple complex initiatives simultaneously in a fast-paced workplace
- Must thrive in a collaborative and matrixed environment, possess the skills to foster strong internal and external business relationships, and have the ability to communicate effectively with senior management
28
Senior Analyst, Operations Strategy Resume Examples & Samples
- Deliver insightful, data-backed analyses of potential strategic operations opportunities
- Create financial models to support business cases for knowledge management, social media, online self-service, customer- experience, and other Strategy team initiatives
- Develop and maintain a benchmarking inventory of Comcast, Comcast Business, competitors', and non-competitor organizations' product offerings and operations strategies
- Partner with relevant teams to ensure the consistent capturing of operational metrics necessary to inform strategic decisions
- Cultivate partnerships with key stakeholders across Comcast Business, including but not limited to: front-line employees and leadership; product owners; and fellow data analysts
- Maintain a current view of the Strategy team's overall strategic plan, and manage regular status updates on projects owned by the team
- Provide additional reports and analyses to support the business as necessary
- Provide weekly, monthly, and annual reports. Provide special reportsand analyses to support the business as necessary
- Support efforts to maintain accurate master data. Extract data andprovides analysis of master and transactional data
- Identify issues, analyzes available data and information, andrecommends changes to management
- Create and maintain multiple operational reporting tools
- Provide analytical support of actual results against budget andfeasibility of proposed business strategies
- Consolidate data reports and deliver to help drive data-basedstrategic decision making
- Provide analysis prior to and following any recommended changes
- May create and maintain compliance reports that identify discrepancieswithin the company's billing systems
- May conduct regular HRIS maintenance and audits to ensure the qualityof data integrity
- May ensure that all employee records in the HRIS databases areaccurately updated in a timely fashion
- Provide user feedback to management and helps influence futuresystems enhancements
- Ensure accuracy of data through partnerships with team members.Provide day-to-day validation and spot checks
- May prepare reports to be used by other departments to correct billingissues
29
Specialist, Field Sales & Operations Strategy Resume Examples & Samples
- Manage updates to the Field Sales tool - from idea generation through to execution
- Provide performance management guidance and set strategy with the operations and training teams
- Work with the various BRS teams, including marketing, pricing, communications, and IT to ensure that our strategies are aligned
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Senior Product Manager NMG Operations & Strategy Resume Examples & Samples
- Engage stakeholders throughout Nordstrom to intake and prioritize requirements for their particular business needs
- Provide transparency through written and in person communication about prioritization, why we prioritized the way we did and to set appropriate expectations
- Manage the portfolio backlog and priorities with our Technology partners
- Help determine the strategic vision for the Merchandising functions and projects
- Collaborate on capital planning efforts on a yearly and half yearly basis to evaluate funding needs, submit plan and manage to the plan
- Establish milestones for the project in order to evaluate on a regular basis whether we are tracking towards our goals and schedule
- Evaluate and establish key metrics by which we will measure the success of the Merchandising efforts
- Evaluate our Technology vendors and work with Nordstrom Technology to regularly ensure our business needs are being met
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Operations & Strategy Analyst Resume Examples & Samples
- Bachelor’s degree with 2 years of experience AND Financial Management Program graduate
- Ability to multitask across multiple small to large projects multiple projects in a cross-functional environment
- Evangelizes the value and process of design. Influences business leaders to incorporate user-centered design in their projects
- Creates, analyzes and manages projects that provide direct business benefit. Demonstrates detailed knowledge of business operations and strategic direction
- Inquisitive, questioning mindset with strong critical judgment and close attention to detail
- Process-oriented individual with a proven history of developing and executing significant process improvement plans
- Demonstrated leadership in building and operationalizing business cases
- Demonstrated leadership skills in a team setting
- Helps leaders and leadership teams use critical thinking skills to engage with questions and problems. Defines new critical thinking methods
- Connects ideas and solutions from a broad array of sources such as other businesses, coworkers’ news sources and so on
- Identifies opportunities for necessary changes and actively pursues/leads appropriate changes
- Adept ability and comfort to drive order, clarity and operating rhythm advancements even in volatile or unpredictable business cycles
- Exceptional demonstrated oral presentation and written communication skills
- Can manage through ambiguity and within an entrepreneurial, ever-changing environment
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Project Manager, DPL Operations Strategy Resume Examples & Samples
- Management reporting and dash boarding of key operational metrics
- Staffing capacity planning including forecasting staffing need based on predicted demand
- Quality assurance reporting, action plan tracking and analysis
- Efficiency analysis and opportunity identification
- Light project management
- There will be no direct reports for this position
- The role will be involved in several aspects of DPL operations: efficiency, capacity planning and management reporting. Specific day-to-day responsibilities may be varied and ad-hoc but regular, periodic reporting will need to be developed and implemented. The candidate must be able to develop compelling reporting, identify key operational trends and propose efficiency or process improvements
- Proven operational metric analytical and reporting capabilities
- Expert-level Excel skills
- Ability to construct compelling management reporting and presentations
- Banking operations quality assurance familiarity
- Familiarity with financial business case development
- SAS/SQL query and reporting familiarity
- Tableau or similar BI tool experience
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Director, Operations Strategy & Innovation Resume Examples & Samples
- Lead a portfolio of operations improvement and innovation projects, delivering against complex business needs and clinical requirements
- Create and enhance strategic frameworks to drive decision-making, investment, and prioritization
- Mentor and develop analysts and managers, and advances their professional development plans
- Proactively source innovation including gap analysis of where new products/initiatives could enhance clinical quality and teammate efficiency
- Lead projects from inception (including hypothesis development, research, insight generation) to implementation and iteration
- Create and sustain new operational processes by designing and implementing pilots, getting stakeholder buy-in, measuring success, and providing necessary ongoing support
- Convey findings in a cohesive story, including summarizing insights from analysis; Builds appropriate horizontal and vertical logic in presentation decks
- Present comfortably and compellingly to senior audiences
- Work closely with front-line teammates and develops long-standing relationships with operators and clinicians
- Identify gaps in change management, roles, workflow, and systems needed to achieve our short and long term goals
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Manager, Operations Strategy & Innovation Resume Examples & Samples
- Operationalizing growth strategies across the country, potentially including supporting/leading new program launches
- Integrated care business model development, including development of best practices
- Insight generation through data and process analysis
- Works closely with clinical teammates and develops long-standing relationships with operators and clinicians
- Leverages hypotheses-based approach to identify, validate and quantify opportunities in partnership with operations leadership
- Leverages continuous improvement tools to structure and incubate improvement opportunities
- Creates and implements effective and efficient processes and solutions to further clinical and business outcomes
- Conveys findings in a cohesive story, including summarizing insights from analysis; Builds appropriate horizontal and vertical logic in presentation decks
- Supports and/or leads launch of new programs
- Coaches, motivates, and develops talent
- Up to 30-40% travel may be required
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Operations Strategy Analyst Resume Examples & Samples
- Work hand-in-hand with local leadership to drive clinical and operational results
- Find areas of opportunity by conducting data analysis and forming credible relationships with local managers, nurses, and partners
- Create and sustain new operational processes by designing pilots and relevant materials/tools, measuring performance, recommending/implementing improvements, and provide necessary ongoing support
- Improve existing processes by mapping current workflows, engaging field team, and creating and communicating improvements
- Support implementation of new operational initiatives through project management, data gathering, reporting, and analysis, and training team
- Collaborate with peers in other markets to understand and spread best practices
- Perform ad hoc analysis to support decision-making and performance improvement, engage relevant stakeholders to get input and support, and present findings from analysis
- Assist in planning, executing and finalizing projects according to deadlines and within budget requirement
36
Operations Strategy Analyst Resume Examples & Samples
- Supporting growth strategies, including new program launches
- Large and small scale operating model changes to drive efficiencies and clinical outcomes
- Integrated care clinical model development, including development of best practices
- Market-specific operations strategy and support
- Support implementation of new operational initiatives through project management, data gathering/reporting/analysis, and training team
- Assist in planning, executing and finalizing projects according to deadlines and within budget requirements
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Operations Strategy & Innovation Manager Resume Examples & Samples
- Leverages hypotheses-based approach to identify, validate and quantify opportunities
- Develops and improves credible and pragmatic analytical approaches and frameworks
- Leverages continuous improvement tools (Lean, Six-Sigma, PDCA) to structure and incubate improvement opportunities
- Presents comfortably and compellingly to senior audiences
- 10%-50% travel may be required
- Experience supporting large-scale business transformation teams with tangible impact on operating/financial performance
38
Project Manager, DPL Operations Strategy Resume Examples & Samples
- Management reporting and interpretation of key operational metrics
- Staffing capacity analysis and strategy optimization
- Project management including supporting rollout of new strategies
39
Operations Strategy Manager Resume Examples & Samples
- Work with the Operations leadership team to identify growth or improvement opportunities and build a roadmap that is strategically aligned with the business priorities and strategy
- Lead the annual rolling operations strategy process
- Deliver measurable top line growth and savings from the Operations Strategic Initiatives
- Own and manage the execution of specific cross team strategic initiatives or projects
- Support teams across Global Operations on key strategic projects
- Actively pursue opportunities to promote the reduction of process variation and the elimination/reduction of waste while focusing on quality and efficiency
- Lead and facilitate Continuous Improvement events and efforts involving all operations departments
- Work on the standardization of Processes across teams
- Ensure that the team sets goals and delivers upon commitments to the rest of the company
- Instil continuous improvement best practices across teams
- Grow the Continuous Improvement culture across the company
- Degree in Industrial Engineering, Management or related (preferably)
- 4+ years of Operations related experience
- Ideally previous experience in a leading strategy or management consulting firm
- Knowledge on Continuous Improvement / Lean Methodologies
- Good Project Management Skills
- Ability to work across different departments, scoping out needs and translating into output that makes sense
- Excellent teamwork with great influence skills
- Strong analytical mindset with creative problem solving ability
- Proactive, results driven with decision making capabilities
- Overall great commercial awareness, sees opportunities at tactical level
- Able to network and build relationships with 3rd parties that lead to value adding activities
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Operations & Strategy Analyst Resume Examples & Samples
- Bachelor degree in business administration or a related field
- Two years of related experience using analytical skills for special projects, using a structured problem-solving approach and utilizing high attention to detail
- Two years of experience of relevant quantitative and qualitative research and analytics experience in the complete cycle of research and analysis including data manipulation, data analysis and generation of recommendations and insights
- Proven project management skills and ability to manage multiple projects with competing demands for limited resources
- Strong reporting capabilities, especially in terms of crafting executive level PPT presentations
- Expertise in Microsoft Word and Excel
- The ability to take initiative and solve problems before they arise
- Comfort working under pressure and tight deadlines in a fast-paced environment
- Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed
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Operations Strategy Manager Resume Examples & Samples
- Be energized by working in an environment where collaborating on cross-functional teams is a key to success
- Recognize the importance of building and maintaining strong interpersonal relationships
- Creating a better understanding and awareness of the external environment across the manufacturing operations function through benchmarking industry best in class practices, scanning the medical device and healthcare environment for trends with operational implications, participation in professional societies, etc
- Evaluating organizational capability and proposing strategies to address gaps
- Partnering with the divisional manufacturing financial analyst to monitor and drive the appropriate actions to improve our key financial metrics
- Communicating and collaborating with other functional leaders and associates within Regulatory, Quality Assurance, IT, Technical, etc. to share information and align on needs with cross-functional implications
- Partnering with the Regulatory Affairs function to proactively address current and future compliance needs and understand the implications for operations
- Identifying manufacturing operations opportunities for external collaboration and helping guide the decision making process for internal versus external choices; help develop our capability for managing external value streams
- Driving manufacturing operations risk identification and mitigation plans
- Providing educational updates, knowledge sharing and other modes of learning to advance the knowledge of operations within the division
- Providing business analysis for Business aligned or functional manufacturing operations leaders as needed
- Working with business and functional teams to develop effective strategies and tactics to improve performance or address unmet needs
- Minimum of 10 years’ experience working in multi-process operations
- Experience in a medical-device or regulated manufacturing environment
- Global Supply Chain experience
- Design for manufacturability experience
- Experience leveraging data and analytics and digital solutions
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Engagement Manager, Operations / Strategy Resume Examples & Samples
- Create insights into Alcoa’s business operations through fact-based shop floor analysis
- Develop and prioritize actionable solutions to improve operational productivity and equipment reliability working closely with Alcoa business units (BUs) locations and corporate resource units (RUs)
- Establish sustainable management systems and key metrics that align business objectives with shop-floor execution
- (Operations) Develops first-hand knowledge of Alcoa’s critical operations and equipment reliability on the shop floor
- (Operations) Performs operational assessments to develop insights and improvement hypotheses
- Prioritizes opportunities and develops action plans to achieve best-in-class performance
- Creates and delivers engaging and informative presentations to align leadership
- Recommends and implements practical solutions working directly with clients to drive productivity improvements
- A Master’s Degree from an accredited institution is required
- Industrial manufacturing and strategic consulting experience
- Minimum of 6+ years of experience as a general management consultant and/or business development or general management experience at a leading global manufacturing company
- Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position
- Preference for an MBA
- Experience with lean manufacturing or reliability engineering
- Experience working at a top-tier strategy consulting firm
- Direct management of employees in a team environment is preferred
- Experience in the industrials, automotive and / or aerospace sector(s) is also strongly preferred
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Consultant, Operations / Strategy Resume Examples & Samples
- Assume a key role in an Alcoa business unit that aligns with your career aspirations and skill sets
- Advance to an Engagement Manager role within MCS
- Guiding, coaching and collaborating with BU/RU team members to answer key strategic questions
- Performing primary and secondary market research
- Conducting interviews and leading group sessions
- Synthesizing business insights derived from analysis into clear and concise recommendations for business leaders
- Solve Alcoa’s most significant operational issues
- Work alongside MCS operations analysts and project management in partnership with business unit clients
- Develop first-hand knowledge of Alcoa’s critical operations and equipment reliability on the shop floor
- Perform operational assessments to develop insights and improvement hypotheses
- Prioritize opportunities and develop action plans to achieve best-in-class performance
- Create and deliver engaging and informative presentations to align leadership
- Recommend and implement practical solutions working directly with clients to drive productivity improvements
- Candidates must have strategy and/or manufacturing/operations experience
- Minimum 3 years of business and/or management consulting experience
- MBA or Master's Degree from an accredited institution
- This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee
- (Strategy) MBA and 1 year post MBA business experience
- (Operations) MBA and 3+ years of business experience in operations and/or manufacturing
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Planning Operations & Strategy Project Coordinator Resume Examples & Samples
- Program / Project Management
- 3+ years of Project Management with an ability to manage multiple projects and deadlines
- 3+ years of experience in operational effectiveness and planning or similar position
- 3+ years of experience in managing a large project or program
- 3+ years of experience in preparing communications for various levels in a complex organization including communicating with impact, influencing and negotiating, listening actively and presenting effectively
- Experience demonstrating influence without authority
- Experience establishing credibility with key stakeholders
- Software delivery experience
- Proficient with Microsoft Office suite of programs
- Proficient in Data Analytics
- Proficient in SharePoint (2010 or higher)
- Understanding of information technology development
- Reporting and data analytics experience
- Health care insurance experience
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Cyber Operations Strategy Manager Resume Examples & Samples
- Coordinate with stakeholders across Cybersecurity Operations and firmwide to drive improved process controls to reduce Cybersecurity risk
- Contribute to Cybersecurity Operations business strategy and goals, with particular focus on protecting data, ensuring the privacy and integrity of sensitive information, and correcting security weaknesses
- Coordinate across multiple Cybersecurity transformation teams to ensure the right initiatives are undertaken and the benefits are being fully realized
- Contribute to the establishment of continuous improvement discipline across Cybersecurity Operations
- Minimum of 10+ years of experience working in information security, risk management, or privacy within the finance sector
- Knowledge of information security and privacy regulatory requirements
- Highly-motivated leader able to handle a high level of complexity and dynamic priorities
- Excellent interpersonal and communication skills – ability to facilitate, negotiate, and influence
- Knowledge of Cybersecurity is not a requirement, but preferred
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Consultant, Operations / Strategy Resume Examples & Samples
- Assume a key role in an Arconic business unit that aligns with your career aspirations and skill sets
- Solve Arconic’s most significant operational issues
- Develop first-hand knowledge of Arconic’s critical operations and equipment reliability on the shop floor
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Engagement Manager, Operations / Strategy Resume Examples & Samples
- Create insights into Arconic’s business operations through fact-based shop floor analysis
- Develop and prioritize actionable solutions to improve operational productivity and equipment reliability working closely with Arconic business units (BUs) locations and corporate resource units (RUs)
- (Operations) Develops first-hand knowledge of Arconic’s critical operations and equipment reliability on the shop floor
48
Manager Store Operations Strategy Resume Examples & Samples
- Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field
- Develop and implement changes that improve overall store operations processes that are likely to add value to the stores' bottom line. Manage/drive core store operations projects and/or process improvements
- Manage day to day processes related to their areas of responsibility. Create and maintain project work plans
- Manage issues and roadblocks that arise related to their area of responsibility
- Respond proactively to unanticipated store needs arising out of a variety of inputs. Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement
- Communicate effectively and build strong, effective partnerships with the field/stores and throughout The Home Depot
- Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise
- Provide guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal/written recommendations. Demonstrate proficiency/understanding of specific processes
- Maintain knowledge base regarding specific operations and processes within store operations
- Responsible for appropriate selection, terminations, performance appraisal and professional development of support team (Business Analysts)
- Familiarity with UX design principles
- Experience with querying large data sets and delivering insights to drive recommendations
- 3 years of process improvement in the retail industry
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Operations Strategy Professional Resume Examples & Samples
- Under limited supervision, performs work requiring independent evaluation, selection, adaptation, and modification of standard techniques and procedures
- This is a progressive position usually either from this job family or the accounting job family
- May be the highest business administration position on a small domestic project, responsible to the project
- Manager; or an assistant in a subsidiary or large project, responsible to a member of the business administration job family
- Demonstrates application of administrative and management principles, theories and concepts and has a working knowledge of other related disciplines
- Able to provide solutions to a wide range of problems and display the ability to coordinate the financial and administrative functions within the organization
- Completed work is reviewed for adequacy in meeting objectives
- Minimum of 3 years of professional experience in a strategic planning position or in a business and/or operations management related position
- Proven experience in all of the following areas: research, financial analysis and project management
- Ability to travel 20% of the time both domestically and internationally
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Operations Strategy Consultant Resume Examples & Samples
- Identifies and recommends operational proposal strategic plans for assigned area (TA or Segment) that align with commercial win strategy; determines the
- 12+ years’) or equivalent combination of education, training, & experience
- Proven leadership skills in a matrixed environment with ability to effectively influence executive/c- suite team members relative to contribution to client deliverables
- Thorough understanding of the clinical project management, the business organization and functional areas
- Effective in motivating and integrating teams, as well as excellent coaching and mentoring skills
- Thorough understanding of sponsor/CRO business practices and advanced knowledge of operational/financial practices, SOPs, GCPs, and FDA/ICH guidelines
- Management Role
- Regular and consistent attendance
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Experienced Operations Strategy Manager Resume Examples & Samples
- Excellent skills in a Scandinavian language and English, both written and oral
- Relevant master degree within science or economy with good academic results. Applicants with bachelor degrees combined with extensive experience within the relevant field will also be considered
- Three to seven years of relevant consulting experience, either from other consulting companies or leading operational improvement in large organizations. Additional experience from positions such as sourcing manager, logistics manager/planner, manufacturing manager or business developer is positive
- Self-driven and adaptable
- Analytical and structured
- Quality focused
- Proficient team player who thrives when working project based
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Transformation & Operations Strategy Resume Examples & Samples
- Undergraduate Degree in Communications
- Exceptional written and oral communications skills and appropriate professional presence
- Applicant must have experience producing multi media content for social media, including exceptional application of language, tone, grammar, etc
- Experience with social brand reputation or editorial
- Critical thinking skills and good judgement required as the role will be highly visible to senior executives and key stakeholders
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Manager Fraud Operations Strategy Resume Examples & Samples
- This position at times needs to deal with internal and external customers on escalations calls which may be unpleasant; this requires rational approach and a calm controlled demeanor
- The position is relied upon to provide advice and direction in diverse number of situations often of an urgent nature
- The position is responsible for driving productivity, quality and efficiency in pursuit of the department’s key performance metrics run the day-to-day operation, whilst also supporting the Head of Fraud Operations on strategic projects and initiatives
- The position will take referrals from team members on cases which do not necessarily fit within the normal procedures, and is expected to make decisions based on sound judgment – considering both the customer impacts and inherent fraud risk
- The position is required to have a strong understanding of current Bank strategy and on-going developments in relevant business areas, and the ability to articulate Bank strategy and other key messages to their team members
- The position is required to pro-actively manage, and seek to mitigate, fraud losses and other operational risks to the Bank
- Minimum of three years’ experience in a line position – or equivalent – (Customer Service, PFS, CFS or subsidiary business
- Supervisory experience – the ability to work independently while at the same time promoting a team environment
- Understanding of HSBC telephony and call monitoring system – desirable
- Strong analytical, decision making and communication skills – both written and oral
- Knowledge of fraud, operational and security risks associated with the Financial Services Industry-desirable
- Ability to work under pressure, meet deadlines and to prioritize tasks
- Proficiency with computers, software packages and internet available resources
- Microsoft Office (Word, Excel, Access) capability
- Flexibility to work alternate schedule as needed as well as to be a point of contact for night/weekend staff after regular business hours
- Ability to multi-task in a fast paced, high customer impact, dynamic environment
- Proven ability to respond to changing circumstances
- Proven ability to build and develop mutually beneficial relationships at all levels
- Delivering a superior quality of customer service
- Ability to lead and manage individuals, providing clear direction and motivation
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Dir, Event Marketing Operations & Strategy Resume Examples & Samples
- Demonstrate a solid understanding of our organization (e.g., structure, culture, operations, solutions, business model); uses knowledge to drive relevant communications and marketing strategies
- Uses critical thinking to interpret information/data and inform actions (e.g., problem solving, decision making) to meet internal and external customer needs
- Ensures financial, operational and people resources are aligned to event goals, objectives and strategies
- Establishes processes and procedures to increase efficiency and shares best practices to enhance learning and team member development
- Assesses and implements marketing technology to support event management and drive operational efficiencies
- Implements with discipline to follow standard processes to prioritize and balance urgency, importance and flexibility
- Demonstrates change resilience; guides others through change; operates effectively in ambiguity and paradox; encourages creative thinking and innovative ideas
- Operationalizes the event strategy by developing actionable programs/projects for the team
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Converse Director Operations Strategy Resume Examples & Samples
- Leads the process of defining 3-5 year strategic plans, and work with business units/functions to ensure objectives are aligned and integrated
- Manages high-visibility, cross-functional, high-impact projects that implement advanced technologies or enable new business models
- Develops and manages a Value Chain Steering Committee that ensures executive alignment and cross-functional support to all initiatives in the operations portfolio
- Identifies, investigates, evaluates and negotiates acquisitions/divestitures, service agreements and strategic business alliances that are in line with the organization's long-range goals
- Identifies relevant measures and drive accountability for on-going performance against business and strategic objectives by developing and managing the business review process
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Converse Director Operations Strategy Resume Examples & Samples
- 817818
- Bachelor's or advanced degree in supply chain discipline or related experience
- End to end knowledge of supply chain operations
- General management instinct: Ability to lead high profile, complex initiatives and project team, across functions
- Demonstrated ability to complete quantitative and qualitative analysis and financial models
57
Operations Strategy Resume Examples & Samples
- Independently design, construct, and execute complex analyses to meet business case requirements using data that will often be self-sourced through observations, tests, interviews, custom data pulls
- Engage cross-functionally and cross-enterprise to design solutions, develop test and implementation plans, drive results, and resolve issues encountered by the team including the ability to assess and course-correct as necessary
- Develop artifacts such as process maps, control charts and plans to elicit action upon trend data
- Create presentations of complex project/portfolio subject matter to a level of understanding for executive leadership, sponsors, business partners, and down to the staff level
- Use a consultative approach across PBM Operations and other organizations as needed to define problems, lead process improvement efforts, and ultimately manage process change with business stakeholders to ensure our internal and external customer needs are being met
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Data Management Operations Strategy Resume Examples & Samples
- Evaluate requests from internal stakeholders and determine appropriate data sources for information based on nature of requests. Perform analyses on data to determine the root cause of identified issues and for forecasting purposes and provide metrics and findings to Compliance Senior Managers as well as Advisory LOBs
- Evaluate and respond to quarterly and annual regulatory reporting and other requests from FINRA, SEC and the Fiduciary Committee, including assessing request to determine appropriate data sources, synthesizing metrics, performing analyses and presenting information in consumable format. Serve as principle point of contact for responding to and reconciling regulatory reports and requests
- Evaluate data integrity, quality and completeness of feed files into and throughout the Customer Complaints and FINRA environment and provide feedback into recurring metrics processes
- Partner with Compliance, Operations, LOB and Technology contacts to conduct analyses aimed at determining root cause of data issues and develop strategy on how to address/remediate such issues
- Lead the resolution of exceptions identified by reconciliation, completeness checks, data attribute validation, fluctuation (spike) monitoring and timeliness
- Define and implement processes and adequate controls to ensure consistency across regions and other data pillars within the Compliance Operations group
- Perform periodic detailed analyses and forecasting of staffing needs during peak tax, fee maintenance and other time periods and create reports containing trends, predictions and recommendations relating to such needs
- Conduct reviews to understand how source feed data is utilized in the Customer Complaints environment and evaluate basis for changes and trends and impact on various functions and teams within and outside of the Compliance organization
- Develop presentations for senior stakeholders based on interpretation of data metrics, evaluations of trends and make recommendations based on findings
- Act as PMO to the Defect Management process ensuring adherence to the Operating Model
- 2 – 5 years demonstrated experience in an Operational or LOB Middle Office function with a key focus on controls and process efficiencies
- Demonstrated experience in defining/documenting new processes ensuring the appropriate level of controls in place
- Demonstrated superior problem solving and decision-making skills
- Ability to identify issues, seek solutions and gain consensus regarding outcome
- Strong data analytic skills with ability to dive into details and understand the data provided, along with decisioning based on analysis gathered
- Excellent communication, influence and relationship building skills, able to work with LOB and Technology staff
- Experience in creating an executing test plans & documenting results
- Highly disciplined individual, self-motivated, and delivery focused
- Intermediate Excel skills required for data analysis (e.g. use of pivot tables and v-lookups)
- Use of Tableau and SQL a plus
- Strong Microsoft Office skills with proficiency in Access, Word, PowerPoint, Visio
- Audit or management consulting experience a plus
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Transformation & Operations Strategy Resume Examples & Samples
- 2+ years of organizational change management consulting experience
- Enterprise transformation experience
- Business or management consulting experience
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Senior Manager Operations Strategy Resume Examples & Samples
- 5+ years of process implementation or project management experience required
- Minimum 2 years direct leadership experience required
- Experience leading and developing high-performing teams of Project Managers, Analysts, and Business Consultants to define scope and success critieria, create business requirements, plan/prepare/execute User Acceptance, and coordinate/verify business readiness required
- Experience building partnerships with external departments and vendors on business initiatives and road mapping collaboration required
- Experience managing Customer Support & Service Portfolio and proactively communicate plan, status, and all relevant components to Leadership as appropriate preferred
- Experience providing thought leadership on Customer Support & Service initiatives that drive business benefits in the areas of process efficiencies, cost, and Customer Experience preferred
- Knowledge of issues/risk management required
- Airline Industry or Call Center experience preferred
- Analysis and problem solving in a service industry preferred
- Must have the ability to work under tight time constraints and at times, in stressful situations
- Must be a self-starter and able to work with minimal supervision to accomplish assignments and projects
- Able to work effectively individually or in a strong Customer Service and/or Team environment
- Ability to assume a high level of responsibility and to provide direction in a team-oriented environment
- Ability to partner and work effectively with Managers and Directors to develop and implement departmental and Company plans
- Must have strong written and verbal communication skills including the ability to communicate complex issues in a structured and concise manner and effective presentation/facilitation skills
- Must be able to develop new and unique ways to improve operations of the organization and to create new opportunities
- Must be able to assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization
- Must be able to set priorities, develop work schedules, monitor progress towards goals, and track details/data/information/activities
- Must be able to determine strategies to move the organization forward, set goals, create and implement actions plans, and evaluate the process and results
- Must be able to assess problems/ situations, identify root cause, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem
- Must be able to travel up to 10% of the time with occassional overnight stays required
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Global Operations Strategy Senior Advisor Resume Examples & Samples
- Distinctive problem solving and analytical thinking
- Strong influencing skills and ability to build lasting relationships across multiple layers in the organization
- Strong leadership skills and an ownership mindset
- Able to gain respect of cross functional organization
- Supply chain and/or operations experience valued, but not required
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Finance Manager, Operations Strategy Resume Examples & Samples
- Develops, maintains, and presents the Operating Strategies
- Supports Blend Management strategies
- Maintains a variety of models and tools to support ongoing Operations initiatives
- Partners with Operations and Finance stake holders to review and model returns of various investments
- Uses knowledge of costing and production methods in all analyses, especially ad/hoc, to provide accurate guidance to decision makers
- Provides input and analysis related to cost development and/or pricing initiatives, e.g. facility overhead/capacity and projected cost; grape availability and projected cost
- Helps track, prioritize, and monitor strategic operational improvement initiatives
- Provide updates to senior leadership (at the determined cadence) on strategy and blend related topics
- Monitor the industry and competitive moves that would affect our longer term strategies
- Develop and continually improve processes and tools that provide pertinent business intelligence
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Operations Strategy Analyst Resume Examples & Samples
- Generate insight: manipulate and analyse our data to gain a deep understanding of our business and the problems you are trying to solve
- Strategic planning: use your insights and those of other key stakeholders to devise strategy for the next phase of development for our operating model
- Execute: plan and manage projects along with the day-to-day operations teams to roll out transformational change globally
- Top performer with 2+ years consulting experience at a best in class firm
- Data driven, logical, analytical
- Positive attitude with a bias for action
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Engagement Manager, Operations / Strategy Resume Examples & Samples
- A Master’s Degree from an accredited institution, with a preference for an MBA, is required
- Industrial manufacturing experience focusing on lean manufacturing or reliability engineering and/or strategic consulting
- Minimum of 6+ years of experience as a general management consultant at a top-tier strategy consulting firm; and/or business development or general management experience at a leading global manufacturing company, or comparable
65
IT Operations Strategy Consultant Resume Examples & Samples
- Lead complex IT delivery engagements and work streams for large enterprises. These engagements have multi-level impacts including business, technical, organizational, operational, cost reduction and revenue growth opportunities
- Deep familiarity with ITSM
- Experience in vendor management
- Experience managing enterprise level, multi-platform environments and programs (e.g., on prem., cloud, SaaS)
- Experience managing and developing client relationships
- Experience managing large budgets and ensuring timeliness, quality, and profitability of engagements
- Degree from a Top School, Advanced degree in Computer Sciences related field preferred
- ITIL certification preferred
- Strong technical skills with industry recognized certifications preferred
- Experience with managing Infrastructure services
- Experience with Transition and Transformation activities
- 7+ years of IT consulting and/or operations background
- Prior top management consulting experience preferred
- Minimum of 9-12 years overall professional experience
- Exceptional interpersonal and client skills, with a demonstrated ability to gain the confidence and respect of senior level executives
- Able to work independently in a fast-paced environment
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Head of Operations Strategy Resume Examples & Samples
- Drive cross-functional strategic planning for Lyft to ensure alignment and uncover new opportunities
- Recruit and develop a high-performing team that performs equal parts strategy and execution
- Drive step changes in Lyft’s growth by overseeing multiple high-priority strategic initiatives
- Partner with business units to help them solve business challenges and maximize impact
- 8+ years experience in a combination of strategy, business operations, consulting, investment banking, venture capital, or an equivalent field
- Proven experience designing and leading strategic planning at a hyper-growth, operationally-intensive company
- Demonstrated expertise as an executor, not just a strategic thinker. People describe you as an owner and leader. You just get it done
- World class leader who has motivated and inspired teams of 10+ people
- You’re a natural at building consensus and influence among partners and cross functional teams. Your peers love working with you
- Fantastic financial acumen
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Senior Manager, Sales Operations Strategy Resume Examples & Samples
- Analyze the health of the business and present recommendations to senior management for strategic decision making and investment
- Work cross-functionally with marketing, customer success, finance, etc. to develop integrated go-to-market strategies to accelerate business growth in the core as well as new geographies, products and market segments
- Build executive presentations, crafting the messages of Sales
- 5-7 years of work experience in sales/business strategy & operations (or equivalent function) with significant exposure to sales teams AND/OR experience in management consulting, preferably with some engagements that provided exposure to sales and operations
- Stellar problem solving skills and strong analytical skills
- Assertiveness, directness, and a “company first” mentality
- Strong senior executive engagement and influence skills
- BS/BA required; MBA a plus, but not required
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Finance Operations & Strategy Resume Examples & Samples
- Use data to inform and influence key business decisions
- Analyze and forecast headcount, revenue, costs, etc
- Partner with Business Development and other teams to identify, define and track relevant metrics
- Build automated dashboards and reports to drive awareness and understanding of important metrics and results
- Work closely with our Data Engineering team to author and develop core data sets to empower operational and exploratory analyses
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Distribution Center Operations Strategy Manager Resume Examples & Samples
- Create and propose the vision for the DC network by leveraging the VOC and Logistics analytics
- Manage Pro-Launch Processes in order to execute identified projects associated with ES manufacturing strategy; potential projects associated with manufacturing strategy could be associated with product line location transfer, distribution footprint rationalization, outsourcing, or new facility construction
- Coordinate with identified key stakeholders in order to develop action plans in order to mitigate identified risks
- Recommend project/program plans to senior management and develop strategies, plans and reports that keep stakeholders updated through-out project
- Routinely and on demand, keep senior ES management appraised of the progress of the program/project, giving them a sense of accomplishments and areas for concern
- Anticipate issues and develop alternatives and mitigation plans to ensure the pilot, replication tools and rollout remains on target
- Measure, monitor, provide input, and report metrics of progress on individual programs/projects
- Set the pace for implementation that is consistent with the expectations of management
- Create and manage a knowledge management infrastructure that captures key learnings and experiences of the process and make them available to the corporation
- Minimum of 10 years experience in distribution operations
- Minimum 5 years in Managing DC logistics projects – preferably designing/operating high volume facilities
- Direct experience managing sizable work teams and demonstrated ability to lead cross-functional teams in the development and implementation of initiatives
- Willingness to travel (up to 75% of the time)
- Direct experience in managing and maintaining KPIs (key performance indicators)
- Masters degree or Master of Business Administration is strongly preferred
- Six Sigma Green Belt or Black Belt strongly preferred
- Broad base of supply chain experience beyond distribution centers is also strongly preferred
- Interpersonal and influencing skills in a matrixed environment
- Ethical conduct
- Ability to interpret and adjust to situations that involve conflicting goals
- Superior understanding of end-to-end supply chain processes and strategy requirements
- Professional presence with the confidence and leadership ability to convey need and vision at all levels
- Strong collaborative and building of organizational capability skills with the ability to identify and assemble the right team to accomplish key objectives
- Self-directing and self-motivating, possess resilience
- Decisive and able to make controversial decisions to achieve a greater value
- An individual with a strong sense of urgency
- An individual with a strong customer focus
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Accenture Operations Strategy Professionals Resume Examples & Samples
- Contribute to the Operations Strategy practice with thought leadership and team capability development
- Hands on (Operative supply chain knowledge and experience) in
- You’ll make a difference for some impressive clients. Accenture Strategy serves 72 of the Fortune Global 100 on high-profile projects
- Access to leading-edge technology
- Along with a competitive salary, Accenture offers a comprehensive package that includes a range of market-relevant benefits and programs to help you manage the demands of work and life
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Manager, Email Operations Strategy Resume Examples & Samples
- Provide thought leadership and drive transformational initiatives for email campaign management
- Identify and implement opportunities to streamline the end-to-end email marketing process
- Partner closely with the email marketing and product teams as well as broader GMO organization to influence the development of new capabilities and enhancements
- Minimum 5-7 years of email marketing or marketing operations experience required
- Strong strategic mindset and customer focus
- Experience in campaign or vendor management and deploying new processes
- Excellent analytical and problem-solving skills, attention to detail is critical
- Energetic and self-driven personality with a persistent desire to learn and grow professionally
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Intern, Brokerage Operations Strategy Resume Examples & Samples
- Must demonstrate a sense of urgency and commitment to provide the highest level of client service possible
- Must demonstrate solid decision making and problem solving skills
- Ability to perform multiple tasks and efficiently organize work, based on business conditions
- Ability to operate efficiently in a fast-paced environment
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Operations Strategy & Analytics Manager Resume Examples & Samples
- Drive analysis on important strategic decisions informs key business initiatives, including marketplace balancing efforts, promotion targeting decisions, customer engagement programs, and more
- Develop analytical frameworks to support the company in business decision-making
- Identify operational weaknesses and help improve or innovate new processes
- Build, maintain, communicate, and present detailed reporting at city-level, regional, and mega-regional levels
- Present models, findings and insights to senior management to drive business decisions
- Collaborate with other city and central operations teams, as well as marketing and product, to ensure that insights inform broader strategic initiatives
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Senior Sales Operations & Strategy Analyst Resume Examples & Samples
- Coordinate revenue forecasting and budgeting processes used within the sales organization; establishing high levels of quality, accuracy, and consistency
- Partner with Finance on compensation design and goaling for the sales organization
- Administer, manage, and report on revenue forecasting and analysis
- Assist with maintaining the functional areas of data management, forecasting, contacts, leads, opportunities, dashboards and reports, and ensuring data integrity throughout our CRM system
- Responsible for creating the metrics to evaluate sales efficiency and productivity
- Establish effective analysis of sales force trends and performance in an effort to identify greater efficiencies and better manage and understand process bottlenecks and inconsistencies throughout the entire sales lifecycle
- Assess client and sales trends, feedback, and market movement; consolidate into recommendations for the executive team
- Perform ad hoc analysis for senior management to provide data support for business decisions
- Evaluate new tools and platforms to improve reporting and sales operations
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Regional Sales Operations & Strategy Head-grab for Work Resume Examples & Samples
- Functional lead for Grab for Work’s sales strategy and operation team. Lead in-country Grab for Work sales managers to drive overall GTM and sales strategies to meet quarterly targets
- Strategy & Business Insights: Provide guidance and direction to regional sales teams to embark on business analysis exercises to identify regional growth strategies to meet quarterly targets. Support sales leadership on operational and strategic initiatives to optimize resources (OPEX and headcount) to drive revenue growth in focused markets. Identify key levers for driving growth regionally
- Sales Process & Operations – Support sales teams in planning and operational requests e.g. market sizing, segmentation studies, and monthly / quarterly business process review
- Sales Targets & Tracking – Regional lead for target setting process for the Sales Teams. Guide teams to set appropriate KPIs based on growth trajectory assumptions and set up sales performance metrics for ongoing tracking purpose. Track ongoing sales performance matrix via automated tools
- Strategic projects and initiatives - Drive operational excellence in the sales organization through process improvements. - Translate regional sales initiatives to country level and help drive regional alignment
- Be extremely organized, and bring a high level of attention to detail and efficiency while working under tight deadlines and on multiple initiatives simultaneously
- Internal – Ability to work cross functionally across regional teams and other functional teams if required
- External – Able to understand clients’ requirements and sales processes
- Meet quarterly revenue targets
- Budgeting, mentoring, appraisals, and team management for Sales Operations & Strategy team
- At least 10+ years of experience in B2B, enterprise or corporate sales or business development expertise with managerial experience. Bachelor's level degree required and MBA beneficial
- At least 3 years of consulting background or role in a corporate development/strategy role
- Demonstrated strong problem solving ability with experience providing practical business insights from large, complex data sets
- Strong communications and presentation skills especially with senior management
- Excellent people skills with ability to manage multiple concurrent projects and drive initiatives in a cross-functional environment
- Ability to work in a fast paced, team environment
- Familiarity with CRM tools
- Strong computer skills, including CRM, Microsoft Word, PowerPoint and Excel, Google apps/docs
- Strong Excel skills. Some knowledge of Tableau will be an advantage
- Direct experience in sales operations & strategy
- Prior experience in working in B2B, enterprise or corporate sales teams in hyper-growth start-ups is a plus
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Operations Strategy Business Process Senior Manager Resume Examples & Samples
- Scale Seagate’s Business Process Management across all functions and business units using APQC methodology, strong communication, influence skills and good practices across supporting functions
- Management of the cross-functional stakeholders and team to business process goals spanning training, communication, maturity, functional alignment and benefit realization
- Coordinates across functions to support the execution of business process strategy
- Passionate about establishing improvement to company performance through worldwide alignment and execution
- Teamwork and influencing skills with ability to work in complex cross-functional settings to achieve consensus and results
- Exceptional leadership, particularly in complex, international, and cross-functional teams worldwide
- Ability to travel up to 25% (international and domestic)
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Cyber Operations Strategy Manager Resume Examples & Samples
- Design, analyze, develop, and/or deliver improvements to Cybersecurity Operations security monitoring
- Partner with the business to prioritize and deliver capabilities defined by the strategic roadmap
- Proactively manage relationships with stakeholders through effective communication, including interactions with Executive and Managing Directors on a regular basis
- Ensure stability and resiliency of Cybersecurity products and services
- Employ approved defense-in-depth principles along the kill chain to eliminate risk and vulnerabilities and improve security controls
- Take the lead on the identification of threats and risks drive security controls
- Capable of performing technical and non-technical risk and vulnerability assessments and support incident response
- Execute research and development of proof of concept in line with emerging industry trends
- Broad understanding of the financial industry
- Proficient in the mindset for risk and control compliance
- 10+ years experience working in information technology, risk management, or compliance within the finance sector
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Senior Sales Operations & Strategy Manager Resume Examples & Samples
- Manage a team of change agents to partner across the organization and facilitate successful adoption of new processes, software features, system implementations and core competencies by Sales & Client Services end users
- Partner with Revenue Operations leadership to define a vision, strategic and execution roadmap with clear milestones
- Identify, analyze and interpret trends or patterns to drive continuous improvements across the org
- Develop and drive internal change management strategies that demonstrate measurable improvements across Operations efficiency metrics
- Develop key relationships with Sales Leadership to develop an understanding of market requirements and expectations for excellent client service; develop strategies and approaches for up-leveling internal service standards
- Empower end users to provide feedback on workflow, software features, and pain points; provide visibility into feature backlog to end users and influence prioritization decisions
- Collaborate with Training teams to develop adoption and change management plans
- Prove positive impacts on benchmarks for adoption of new features, efficiency, and customer satisfaction by measurable results
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Sales Operations & Strategy Assistant Manager Resume Examples & Samples
- Reporting and Operating Cadence
- Drive accurate and consistent metric and KPI usage for consistent reporting and business reviews
- Present results of analyses directly to senior executives through high-quality presentations
- Project manage some countries’ growth plans’; quarterly revenue targets, financial
- Strategy & Analysis
- Analyze current sales channels, markets and key accounts to identify levers for driving revenue growth and allocation of resources
- Assist the Country Head for Grab for Work to project manage growth strategy
- Keep abreast of competition, competitive issues and product
- Minimum 3 years’ experience in a business operational role, analytics or strategic planning experience required
- Bachelor’s degree in a numerate or business related subject or equivalent practical experience
- Demonstrate problem solving ability with experience deriving practical business insights from large, complex data sets
- Conduct insightful analysis using internal and external data (e.g. revenue, product, market, industry) to derive insights that will drive business insights and recommendations
- Extremely organised with high attention to detail, and ability to deliver under tight deadlines and on multiple initiatives simultaneously
- Strong in logic, and comfortable to work in a highly ambiguous environment
- Excellent communication with management, customers and support staff
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Manager, Sales Operations & Strategy Resume Examples & Samples
- Develop trade and sales strategy and initiatives for customer by working side by side with sales, operations, marketing and trade teams
- Own and facilitate cross functional engagement in the monthly S&OP process
- Provide customer level guidance to initiate key projects with HQ marketing and operations teams
- Facilitate enhanced day to day communications between various between sales and all HQ based functions
- Analyze point-of-sale data and work with Regional Business Manager(s) on the HCG portfolio to create item level consumer demand forecasts and inventory plans. Communicate forecasts and plans with demand/supply planners and with Kroger inventory and replenishment team
- Work closely with HCG planners to ensure that inventory is available as needed to ship to the Peyton and Division warehouses
- Utilize consolidator’s web site/tools to track inventory levels, receipt of inbound product, outbound shipments, etc
- Ensure that inventory transfers are recorded accurately in the HCG system
- Manage store level inventories using Market6 data (or system as required by account). Identify and resolve issues affecting store level in-stocks, as well as prepare recommendations for forecast changes, DD updates, and policy/profile corrections
- Coordinate customer service activities to ensure that orders are processed, shipped, and received in accordance with Kroger requirements. Communicate and resolve all issues with customers
- Provide weekly scorecard results to HCG team members and Kroger I&R function
- Foster relationships with senior level Kroger Inventory & Replenishment / Transportation teams to elevate HCG supplier standing
- Continually evaluate route to market process to ensure the delivery of an efficient cost to serve model
- Communicate service, food safety, and quality issues and initiate action, as necessary
- Bachelor's degree preferred or equivalent required
- Experience working with Kroger required
- Proficiency using Market6 desired; ability to become proficient in other HCG specific software
- Computer proficiency in MS Office (Word, Excel, PowerPoint); Access is preferred
- Ability to manage and prioritize work; sense of urgency is critical
- Very strong written and oral communication skills
- Very strong mathematical skills and the ability to develop a demand based forecast
- This position is physically located in the customer sales office and requires significant computer/analytical work
- Ability to travel as required.EEO/AA/M/F/Veteran/Disabled
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Operations Strategy Analyst Resume Examples & Samples
- Support strategic planning and analysis activities that help the strategy team formulate company’s long term operational objectives and plans
- Develop material used for presentations to UTAS leadership on project analysis, executive-level strategies and investment opportunities
- Synthesize findings of analyses, develop summaries and presentations that will drive recommendations to senior management
- Develop foundation of financial/analytical models that support strategic business decision-making
- Support tactical analysis and activities across multiple projects
- Support project teams by engaging in monitoring progress of individual project business case reviews and management approval process
- Support team in identification, evaluation and support of new strategic investments
- Leverage financial & operational data that can help distill conclusions
- Support team in building relationship with UTAS business units
- Ideal candidate will have experience in fast-paced consulting, banking, or corporate strategy
- The ability to demonstrate strong analytical capabilities with the ability to also demonstrate the ability to present analytical findings in an organized manner
- The ability to demonstrate prior experience taking ownership of assigned task and drive for results
- Candidate must be a US Person (US Citizen or Green Card Holder)
- Willingness to travel between 10-20%
- Willingness to work evenings and weekends as necessary to meet critical demands
- Strong interest and intellectual curiosity with a bias for action
- The ability to communicate technical subject matter to professionals at all levels in the organization with differing levels of technical knowledge and expertise
- Creativity and tenacity responding to requests for research and analysis
- Attention to detail; strong sense of logic; accountability for results
- Ability to work under tight deadlines and a willingness to adjust priorities to meet shifting demands
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Sales Operations & Strategy Analyst Resume Examples & Samples
- Conduct sophisticated analysis and modeling that translates data into actionable insights, and support business development
- Research and analyze key business drivers, trends, and operating metrics to inform key decisions
- Identify opportunities for product, program, and process improvement, with a focus on driving business growth
- Provide bespoke client campaign analytics using 1st & 3rd party data
- Communicate findings on a regular basis to all levels of management
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Senior Living Operations & Strategy Manager Resume Examples & Samples
- Bachelor's degree/Undergraduate degree in Accounting or Finance is required. Masters in Accounting (or Taxation) is highly preferred. CPA is a plus, but not required
- 10 + years relevant consulting experience in the Healthcare industry is required
- Prior accounting for finance experience within a healthcare system, senior care or senior living provider, or experience within a private equity firm is highly preferred
- Frequent travel throughout the region, with approximately 50% overnight travel
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Operations & Strategy Manager Resume Examples & Samples
- Lead your team to meet and exceed their goals related to patient retention, patient insurance education, and patient satisfaction with treatments in DaVita facilities
- Live and breathe key metrics to identify trends or areas of focus
- Forge a partnership with internal partners, including operational field leadership, and collaborate to drive continuous improvement, attending and leading meetings
- Proactively seek to understand market/industry dynamics that could impact your team, working with peers to share learnings and best practices
- Manage department budget
- Lead and foster a fun and positive environment that engages, develops, and rewards performance
- Own operational and strategic initiatives on behalf of the entire team
- Commitment to live DaVita’s values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment, and Fun
- Collaborative mindset with strong relationship-building skills
- Advanced communication skills
- Keen ability to think critically and solve problems in complex and sensitive situations
- Highly motivated and results-oriented with experience managing multiple projects, deadlines, and priorities
- Demonstrated ability to create, refine, and manage business processes
- Strong desire to lead, coach, and supervise
- Bachelor’s degree required; Master’s degree in business or health administration preferred
- Minimum of two (2) years’ supervisory experience required
- Intermediate computer proficiency and skill in MS Office suite including Word, Excel, PowerPoint, and Outlook required
- Minimum of two (2) years’ project management experience preferred
- Minimum of five (5) years’ experience in healthcare provider relations, insurance, or customer service preferred
- Candidates can be based in Northern California, Oregon, Washington, or Denver
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Intern Operations Strategy Resume Examples & Samples
- Support Operations Strategy development and execution
- Completed bachelor degree in economics, business administration, supply chain management or similar
- Currently enrolled in a Master�s Program
- First experiences in management consulting and/or strategy are advantageous
- Excellent communication skills and fluency in English are a must
- Strong conceptual ability
- First project management experience
- Quick learner
- Strong drive to push tasks to completion
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Director Product Operations Strategy & Projects Resume Examples & Samples
- Shape Product Operations strategy
- Own a project portfolio and ensure delivery of major change initiatives across functions
- Build and cultivate high performance team
- Represent the brand of Strategy & Projects to Global Operations community and beyond
- Support Product Operations strategy development process and project portfolio prioritization with Product Operations Strategy & Projects VP
- Anticipate and capitalize on opportunities for transformation within Product Operations and Global Operations
- Lead multiple (senior) project managers to deliver projects in alignment with strategic direction
- Lead communication to sponsors and senior management through effective story telling
- Perform line manager role on direct reports (e.g. recruiting, performance appraisal, team approvals, team budget control)
- Soft skills
- Within which 1-2 years proven track record of large scale project / program management experience; direct report / team management a plus
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Senior Manager, Operations & Strategy Resume Examples & Samples
- Supporting strategic and operational planning
- Developing executive leadership reports
- Managing project teams of both direct reports and affiliated stakeholders
- Partnering with senior leadership in the planning, managing and implementing of initiatives
- Developing well-supported solutions with specific recommendations that enable senior management to make critical decisions
- Conducting and overseeing research and analysis to develop actionable recommendations
- Identifying risks to long-range plans and developing mitigation strategies
- Building subject matter expertise and strong reputation across the company
- Supporting the development of messaging and awareness about Collaborative Selling
- Presenting to and influencing Executive Leadership
- Experience in a management capacity at a global engineering or construction firm
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Consumer Operations Strategy Professional Resume Examples & Samples
- Full term of experience must include gathering requirements, analyzing, developing, testing, implementing and supporting business applications
- Experience utilizing SAS or SQL programming language to create reports used by management to make organization decisions
- Experience performing data analysis, statistical analysis and generating reports using SAS, Teradata/SQL, and MS Excel and PowerPoint
- Experience with working with databases to extract data for analysis and reporting
- Experience with applying and calculating business statistics; and producing and maintaining business process documentation
- May telecommute full-time from any U.S. location
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Head of Global Operations Strategy Diabetes Care Resume Examples & Samples
- Effectively manage a small team (~2 direct reports) and dedicated global project teams cross-site and cross-functional
- Lead the development of the overall Operations strategic plan in close cooperation with your line manager and involved DC leaders
- Take responsibility for leading complex projects including the identification, funding, justification, design, implementation, delivery and achievement of expected results
- Play a key role in the identification of crucial global initiatives across the Global Operations functions and beyond
- Provide governance for decisions impacting the strategic direction of the organization and make sure that all relevant stakeholders are endorsed and committed
- Consistently network in the regions/affiliates to achieve consistency in operations and to realize cost-saving potential
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Principal Manager Grid Operations Strategy & Performance Management Resume Examples & Samples
- Oversees the strategy and management of the operational outage analytics function to produce accurate and relevant business analysis metrics and reliability reporting in support of Grid Operations. Oversees troubleshooting, diagnostics and data gathering to improve reliability, situational awareness, and customer communications during outage events. Oversees the Transformer Load Management (TLM) project to manage the accuracy of data to correctly identify which transformer(s) serve each customer within SCE’s territory
- Manages an analytical function that prioritizes resources and requirements in planned and emergency situations (e.g., work strategies, re-dispatching multiple crews). Ensures timely delivery of services to customers for trouble orders and outage restoration in accordance with the Company Service Guarantee Program and California Public Utility Commission (CPUC) standards
- Designs and implements a new organizational capability to create predictive and proactive diagnostics of system related issues through a Reliability Diagnostic Center. Develops and implements an operating model to enhance troubleshooting and support operations with analytics and additional data driven decision making. The primary functions of the center include data gathering, data integrity, situational awareness analytics as well as ongoing real time operational support. Provides real time oversight and feedback to switching centers and first responders for outages, emergency events, storm management and restoration as well as other regional or local system issues on the distribution system
- Oversees resource planning for all grid operations and integrates department and company objectives with resource plans that are effective, efficient and consistent to ensure successful achievement of goals. Looks across grid operations to identify gaps, provides direction on reallocation of resources, and determines overall strategy to efficiently manage resources and work. Develops strategies and tactics relating to all aspects of the resource planning process. Coordinates resource planning strategies including labor, facility, vehicle, contractor services. Drives and reviews analysis of resource plans and budgets. Ensures consistent approach to deployment plans, and resolves issues within and across business lines
- Successfully manage the Over the Air Operations of the Smart Meter network. Develops strategies to further leverage the system to provide near real time customer outage information
- Leads the organization to develop the Outage Data Analytics Platform. Provides strategic direction and guidance to architects and vendors to develop a new analytics platform that will revolutionize the way we currently manage customer outage data to provide more accurate and timely outage information
- Manages resources and budget levels to meet strategic objectives and operational needs. Makes, recommends and/or approves employment decisions (e.g., hiring, promotion, appropriate pay, rewards/recognition, succession planning, and termination). Manages employee performance for both direct and/or matrixed reports. Establishes performance expectations and goals aligned with Company objectives, policies and support. Demonstrates Company values through decisions and actions
- Promotes the Company’s safety culture to ensure a safe work environment. Manages, trains and develops staff by providing timely feedback, coaching and support. Promotes the Company’s safety culture to ensure a safe work environment
- Ten years of experience working for electric utility or related organization
- Seven or more years leading teams of engineers, utility operations or highly technical specialists
- Two or more years in a leadership role responsible for driving strategic projects and/or initiatives
- Five or more years working in or managing an analytical team for data driven business outcomes
- Bachelor’s degree or a combination of education and training
- Experience with start-up businesses, creating new capabilities
- Two or more years in an electric utility operational organization, preferably in Transmission and Distribution operations and design, construction
- Experience in multiple functional areas and organizational responsibilities of SCE’s Grid Operations and its interfaces with other business lines
- Two years or more of experience in emergency and/or storm response in a planning or operational role
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Sales Operations & Strategy Analyst Resume Examples & Samples
- Responsible for executing and managing projects that ladder back to the sales organization’s strategic and long-range goals
- Conduct organizational reviews to identify strengths, weaknesses, and opportunities and to evaluate operational effectiveness
- Partner with teams cross-functionally to move strategic and operational projects forward
- Leverage marketplace knowledge and past experience to develop new sales strategies to elevate the BuzzFeed’s sales strategy
- Conduct analyses to gain deeper insights into business
- Establish effective analysis of sales trends and performance in an effort to identify greater efficiencies and better manage and understand process bottlenecks and inconsistencies throughout the entire sales lifecycle
- Evaluate new tools and platforms to improve reporting, sales operations and strategy
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AVP Global Operations Strategy Resume Examples & Samples
- Build the Operations regional and country level strategies
- Proactively identify new opportunities to deliver enterprise value through GO programs
- Partner with senior GO leaders to ensure delivery of strategic initiatives
- Coordinate, prepare content and ensure accurate delivery for various business presentations and executive level communication
- Coordinate and/or own department activities, projects and initiatives in support of the organizations strategic goals and operational plans
- Manage the accountabilities arising from Leadership Team meetings, partnering when necessary with members to complete their assigned responsibilities
- Managing yearly planning for all Lean (MetLife Way programs)
- Oversees the creation of all program documentation and interfaces with all areas affected. He/ She will manage the governance of all the deployment initiatives running globally at a time; on average 20 deployments running simultaneously and multiple teams across many lines of business or corporate functions
- Communicates with company and line of business leadership regarding the status of specific projects. Assists in conducting quality management reviews relative to program delivery and program management
- Minimum of 3-4 years post MBA Experience in top tier consulting companies
- Conceptual thinking: Can break down complex problems into smaller actionable steps. Is a strong problem solver and uses structured logic to drive towards decisions
- Strong analytical rigor
- Project Management capabilities – Can manage projects and has the ability to put structure towards getting things done
- Written and Verbal communication – Strong communicator. Has the ability to develop written power point and word based communication focused towards senior executives
- Team Management – can manage and influence a desperate team driving specific projects
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Manager, Operations Strategy Resume Examples & Samples
- Construct financial models in support of competitive assessment activities in operations and supply chain
- Develop strategy recommendations based on extensive research and analysis and present to company leadership
- Provide business case and support for Operations strategy advancement and movement toward industry best practices
- Support Operations strategy initiatives through due diligence, negotiations and project execution
- Lead project execution for next generation supply chain technology advancements and operational continuous improvement initiatives
- Strong supply chain, manufacturing, quality experience preferred, with focus on Operations optimization and risk management strategy
- Demonstrated experience building relationships and credibility across functions and organizational levels
- Ability to manage multiple tasks/projects in a fast-paced, dynamic work environment
- Strong business judgment, critical thinking and analytical skills
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Senior Manager, IT Operations & Strategy Resume Examples & Samples
- MBA from a top school
- 5 – 10 years of experience in management consulting or similar role
- Ability to be a strategic/big picture thinker and have a strong understanding of how the interrelationship of processes, technologies, and people create results
- Ability to manage the results of multiple complex projects that are high in complexity and scope
- Ability to build processes that create operational value and minimize risk
- Demonstrate the ability to think & work independently
- Able to work well under pressure
- Effectively manage time; able to meet tight deliverable timelines
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Senior Manager of Premier Agent Product Operations & Strategy Resume Examples & Samples
- You identify and size opportunities for new B2B products
- Define, prioritize and advocate for key customer needs during development of new two-sided marketplace products
- Lead strategic partnership relationships in both pilot and scale stages of new business initiatives
- You analyze, remove and actively prevent roadblocks across teams to meet project landmarks and business goals
- Analytically measure success of new initiatives and make data-driven decisions to continually improve and / or course correct to improve success of projects
- Work harmoniously across numerous teams and departments to understand organization-wide implications of changes in a rapidly growing organization
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Operations Strategy Resume Examples & Samples
- Independently design, construct, and execute complex analyses to meet business case requirements using data that will often be self-sourced through observations, tests, interviews, custom data pulls
- Engage cross-functionally and cross-enterprise to design solutions, develop test and implementation plans, drive results, and resolve issues encountered by the team including the ability to assess and course-correct as necessary
- Use a consultative approach across PBM Operations and other organizations as needed to define problems, lead process improvement efforts, and ultimately manage process change with business stakeholders to ensure our internal and external customer needs are being met
- MBA is preferred
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Revenue Operations & Strategy Analyst Resume Examples & Samples
- Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation
- Quickly gain an understanding of principal growth drivers and key metrics
- Develop and enhance the value of analytics and reporting around key business drivers
- Provide thought partnership, as well as analytical and strategic guidance to departmental leaders and teammates in the field
- Understanding of the healthcare landscape and the policies and conditions that are changing current healthcare dynamics
- Ability to read news and stay abreast of the implications of current events on the business
- Build relationships across teams to validate and pursue strategies
- 1-4+ years of relevant experience in an analytical or strategic decision support role
- Strong sense of accountability; passion for owning projects and driving them to completion
- Desire to work as a part of a team but also the ability to independently manage workload and priorities
- Strong MS Excel and PowerPoint skills required
- MS Access skills strongly preferred
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Store Operations Strategy Analyst Resume Examples & Samples
- Develop and support implementation of strategic vision through information gathering, analysis, and reporting
- Assess operations and initiatives to identify potential growth opportunities
- Analyze competitors and customers to provide data-driven recommendations
- With guidance, collaborate with cross functional teams and field partners regarding the planning, execution, and measurement of Store Ops Strategic initiatives and projects
- Prepare and distribute weekly and monthly performance reporting
- Perform ad hoc data analysis and summarize results for strategy meetings with Executive leadership
- Provide documentation and reporting on project outcomes and suggest improvements for future projects
- Maintain information related to the characteristics of a store location
- Communicate with the field leadership teams to identify and maintain additional, anecdotal information and commentary to include with the analysis
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Operations Strategy Analyst Resume Examples & Samples
- The Operations Strategy Analyst II is responsible for supporting the development, planning and implementation of strategies designed to improve the effectiveness and efficiency of portfolio servicing, while managing reputational risk. Responsibilities extend to basic modeling, forecasting and analytics. This position requires the ability to retrieve data, identify correlations, make inferences and offer recommendations
- Assists in the development, planning and implementation of strategies designed to improve profitability
- Analyzes trends relative to portfolio servicing, loss recovery and asset management strategy
- Analyzes and implements portfolio segmentation by account demographics and existing scoring models
- Executes scenario testing designed to identify optimal treatment and strategy
- Supports staffing and resource models that aid in workforce management
- Measures effectiveness of various contact channels within portfolio servicing
- Presents analyses in a clear, concise and actionable format
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Manager of Operations Strategy Resume Examples & Samples
- Work closely with Service Operations leadership to set the long-term strategy and prioritization for change efforts over the coming years for the department
- Partner with the Director of Operations Strategy to facilitate the strategic roadmap process and to drive both innovation and continuous improvement agendas
- Track progress against strategic roadmap goals and guide the process to evolve plans as appropriate
- Assist the implementation of initiatives by consulting on key decisions and facilitating cross-functional alignment
- Work closely with the VP of Field Execution and AVP of Development/Change Leadership to maintain a communications strategy to inform all executives on results from roadmap initiatives as well as overall business performance
- Periodically conduct or facilitate ad hoc research to support special projects within Service Operations
- Track record of strategic thinking and proven thought leadership
- Ability to convert high-level business objectives into concrete action plans and analytical tasks
- Ability to assimilate numerous qualitative and quantitative inputs in the face of ambiguity and drill down to a good decision
- Ability to identify problems, generate solutions, evaluate alternatives, and lead team to make recommendations
- Ability to develop and execute a plan with high degree of independence
- Ability to deliver great results while simultaneously managing several projects
- Ability to organize and prioritize work effectively, and manage your time to meet goals/objectives
- Ability to communicate in a clear and concise manner through verbal and written methods
- Ability to summarize or present complex and/or technical information into easy-to-understand pieces
- Demonstrated success in analytical decision making
- Ability to apply business and technical knowledge to solve complex problems, produce results, and make recommendations
- Ability to lead problem solving sessions for larger groups with a wide range of stakeholders
- Analytical curiosity and ability to flex between big picture strategic thinking and sharp attention to detail
- Passion for delivering results on large strategic initiatives
- 7+ years of business experience in strategic analysis, financial analysis, consulting or engineering
- Undergraduate degree in a business, quantitative, or engineering discipline with an excellent academic record
- Experience managing highly analytical projects
- Experience with strategy formulation, articulation, and implementation
- Experience influencing across a large organization at all levels
- Experience within manufacturing operations a plus but not required
- Computer skills: Excel, PowerPoint; some SQL experience preferred
101
CAO Operations Strategy & Business Management PMO Project Manager Resume Examples & Samples
- Participating in tactical solutions for change management to ensure business as usual activities are executed in a controlled manner
- Facilitating business requirements and functional design discussions with Business Owners / requestors
- Researching and documenting current state processes and applying appropriate changes to support business requests/needs
- Conducting research and thorough analyses of data
- Provide Metrics Reporting for Change Management activities
- Communicating issues effectively with Business Leads and Project Managers through project implementation
- Engaging with the line operations team throughout implementation of projects
- Proactively seek to solution and close out issues
- Able to work with Powerpoint to provide presentations to update senior management
- Escalating project issues and risks appropriately
- Communicate with senior managers on project status
- Collaborating on user experience and business strategy
- Contributing to idea creation and project execution
- Monitor project post-execution and ensure long term implementation
- Capturing and communicating lessons learned from a project and applying them to future business requirements
- Sharepoint ownership by providing controls and oversight on KYC Utility documentation
- Able to review and ensure project scorecards have the appropriate communication to senior management
- Able to think outside the box and question processes and recommend solutions
- 3-5 years’ experience in the Financial Services industry with a demonstrated track-record of delivery and/or relevant experience in Change Management and Project Management standards
- Demonstrated experience with strategic planning
- Proven project management experience with documenting and writing business requirements and project plans
- Collaborates effectively with colleagues and other support partners
- Experience with facilitating meetings among stakeholders on various levels within the organization
- Ability to self-develop and independently problem solve under strict deadlines
- Proactive, strong attention to details
- Strong working knowledge of Microsoft Office (Excel, PowerPoint, Visio, Word)
- Strong working knowledge of Sharepoint
102
Revenue Operations & Strategy Analyst Resume Examples & Samples
- Provide thought leadership and analytical and strategic guidance to an analyst team, other departmental leaders, field teammates, and senior leadership across the organization
- Generate ideas to identify root causes/roadblocks to revenue growth and develop new insights and strategies to pursue
- Experience in consulting, investment banking, or similar OR deep experience in healthcare strategy for a payor or provider, and/or a relevant degree (e.g. MPH, MHA, MBA)
- Strong, proven ability to “get stuff done” across multiple constituents within an organization
- Track record of developing innovative insights/identifying opportunities and then implementing them
- Ability to engage directly with senior level executives (e.g., CEO, COO, President)
- Strong influencing skills; track record of successful relationship development and ability to quickly build credibility and gain the confidence of individuals at all levels
- Ability to quickly adapt to change, and be a key player in driving change
- Ability to effectively drive multiple projects
- Ability to dissect a problem into an organized approach and quickly form a hypothesis against which to allocate resources and execute
- A consensus building, upbeat team contributor and thought leader
103
Manager, PMO Operations & Strategy Healthcare Resume Examples & Samples
- Upholds the values and mission of the Tandem Hospital Partners family
- Works with Chief Strategy Officer and VP, PMO to develop business strategy and convert into executable plans
- Assists with development of Board presentations and Board books
- Analyzes financial, business and market data; Prepares output of analysis that is clear and meaningful
- Leads and/or supports strategic initiatives such as entering new markets, entering new, adjacent businesses, navigating regulatory requirements, etc
- Performs financial modelling of business plans, scenarios
- Gains understanding of business model and data warehouse tool; Becomes expert at data collection, analysis, tracking & reporting
- Expertise in planning and the organization of cross-functional teams, which provides the abilities to coordinate with a variety of departments, teams, and customers to achieve mutual goals and objectives
- Works with the Tandem team across departments to facilitate/support communication, develop integrated milestone and project plans including change management and success measures
- Plans and implements specific programs/projects that support the overall organizational objectives; Monitors and reports on progress, traction, budget performance, and risks for all projects assigned
- Conducts project request and prioritization sessions and ensures decisions are committed to and communicated across the organization
- Performs other duties and special projects as assigned by VP PMO and/or Chief Strategy Officer
- Bachelor's degree from an Accredited University, MBA preferred
- Project Management Professional (PMP) certification, a plus
- Minimum 2 years’ experience working within a project management office
- Healthcare experience, preferred
- Familiar with concepts, practices, and procedures in program strategy development, scoping, planning and execution
- Logical and task-focused, highly flexible and skilled at managing multiple demands in a high pressure, deadline intensive environment Takes initiative and ownership to get work done
- Demonstrated thought leadership abilities
- Analytical and structured problem solving skills
- Strategic, out-of-the-box thinker
- Shows flexibility and openness to change
- Communicates crisply, enthusiastically, and frequently
- Has fun; maintains a positive attitude even while under stress
- Highly skilled in MS PowerPoint and Excel
104
Graduate Intern, Global Operations Strategy Resume Examples & Samples
- Analyzing data to derive implications and/or create relevant business/industry reports
- Supporting the formulation of insights and recommendations as part of a Strategy project team
- Proficiency in MS Excel, Word, PowerPoint, etc
- Ability to build strong networks and influence across functional organizations
- Graduate degree in business or supply chain preferred
- Bachelor’s degree (Business, Supply Chain, Procurement, etc.) from a top-tier university with 2-4 years relevant work experience
105
Manager / Senior Manager, Operations Strategy Resume Examples & Samples
- Manage contract approval process for new agreements and renewals
- Participate in discussions with potential third parties such as new technology companies, app developers, social media companies, and other potential partners and vendors in the media technology landscape
- Evaluate new opportunities in the digital media space and present recommendations on findings
- Liaise between project managers and finance to manage implementation and ongoing oversight of deals with third party contractors, as well as licensed products
- Work with internal content programming, engineering, finance, technology, and legal groups to help execute new business initiatives
- Research and summarize industry trends in technology and media that impact the business
- Create financial/business models for new initiatives
- Bachelor's degree or equivalent relevant experience
- Minimum of 4 years of experience for Manager and 7 years of experience for Senior Manager, working in a business operations, development and/or strategy role with exposure to varying business models and cross-functional aspects of the business
- Prior experience working within the digital media and/or streaming technology space a plus
- Ability to balance operational vs. big picture thinking; position will require both an operational and process focus as well as a strategic and development mindset
- Good public speaking and presentation skills
- Interpersonal skills and ability to interact and work with staff at all levels
- Ability to pay attention to details and be organized
- Ability to project professionalism over the phone and in person
- Commitment to "internal client" and customer service principles
- Willingness to take initiative and to follow through on projects
- Spelling, grammar, proofreading and editing skills
- Creative writing ability
- Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access)
106
CAO Operations Strategy & Business Management Resume Examples & Samples
- Develop an in-depth understanding of operations processes
- Liaise with operations partners to drive technology and development initiatives
- Work with key stakeholders in CAO Operations as well as LOBs to generate Business Requirements; Engage with the line operations team throughout implementation of projects; Research and document current environment and apply appropriate changes to support business needs
- Partner with Technology teams to assist in translating business requirements to functional requirements
- Contribute to prioritization calls, advocating for enhancements to benefit the Ops Teams
- Think strategically about enhancements to the process, driving changes to promote efficiency, quality, controls and governance
- Assist with UAT planning; write and review test scripts, manage UAT testers; manage the defect resolution process and participate in testing at times
- Draft or update procedures and job aids
- Create training materials and conduct training
- Communicate progress effectively with Senior Management on status calls
- Escalate project issues and risks appropriately
- Actively engage in project requirement meetings
- 1-3 years’ experience as a Business Analyst within the Business or Technology, and able to demonstrate experience of acquiring and documenting business requirements
- Strong understanding of Operations Processes, Controls and Infrastructure
- Experience of acquiring and documenting business requirements
- A results-oriented team player with advanced problem solving and analytical skills
- Adept at multi-tasking and meeting deadlines in a high-pressure environment
- Proficiency in Microsoft Office required, including
- Microsoft Visio, and the ability to create flow charts
- Advanced Excel skills, including Pivot Tables and VLOOKUPs
- Ability to create PowerPoint presentations
- Demonstrate ability to effectively communicate within a team environment and interact across departments and locations
- Demonstrate customer focus and follow-up skills
- Ability to work independently and multi-task in a fast paced environment
- Strong intrapersonal and verbal/written communication skills
107
CAO Operations Strategy & Business Management Resume Examples & Samples
- Producing detailed plans for the all phases of projects utilizing Microsoft Project that will form the base document to define roles, responsibilities and milestones; ongoing management of these phases of the project and maintenance of the implementation plan and other reporting documentation
- Leading/participating in meetings at the operational and project level, providing continuous feedback on project status; offering constructive options to ensure project tracks to plan and on target expectations
- Identifying resources and/or scheduling conflicts; changing and control of project scope
- Functioning as an escalation point to keep all parties aware of overall project impact, facilitating management decisions at the earliest possible time. Also, recognizing key issues and risks and facilitating teams to solution or escalate to senior management
- Supporting business units in the development and execution of plans for successful implementation
- Produce Executive Reporting to update Steering Committees, various Risk and Compliance Committees, and for the individual workstreams to report progress against key project milestones, risks, issues, and comprise the dashboard view at a program level of how the program is performing against its overarching strategy
- Ensure that any requirements for technical build are initiated, prioritised, and tracked through the appropriate line of business Application Development teams to meet program objectives and target dates
- Manage and monitor the business cases associated with the portfolio of projects and the actual and forecasted financial performance against budget as appropriate
- Managing post-implementation support functions post-implementation to ensure smooth transition and customer satisfaction
- Business Travel – while not expected to be frequent or extensive, geographic boundaries are unlimited and will be based on business need whether for offsites or due diligence reviews
- Must have successful history in delivery of complex, cross line of business projects
- Expertise in managing remote, matrix project teams
- Expertise in project management discipline and techniques (PRINCE2 / Six Sigma / PMP)
- Knowledge and proficiency of the JPMorgan Project Delivery Framework (PDF)
- Strong team building and management / influencing skills
- Expert verbal and written communication skills
- Ability to influence and motivate cross-functional teams and interact with all levels
- Ability to think and act globally, seeking harmonisation and consistency but with appreciation of local and line of business needs
- Ability to recognize issues and influence and implement change
- Advanced knowledge level of Microsoft Project
- Advanced knowledge of Microsoft PowerPoint, and the ability to develop and deliver presentations to all levels of management; as well as the ability to perform ad hoc analysis and produce meaningful operational metrics to help drive performance and achievement of business objectives
- Thorough understanding of project requirements, project delivery processes, success factors, and implementation guidelines
- Experience with implementation planning, scheduling, and reporting. Ability to implement continuous improvements to streamline and facilitate communication of the project
- Knowledge of Compliance within a complex financial institution desirable
108
Operations Strategy Manager Resume Examples & Samples
- You’ll make a difference to some pretty impressive clients. Accenture Strategy serves 72 of the Fortune Global 100 on high-profile projects
- Opportunities to learn through training at Accenture’s global Strategy College, assignments and collaboration with experts across the company
- 7 - 10 years of experience in supply chain planning, procurement, product design, manufacturing, fulfillment and/or supplier management
- Strong consulting experience
- Strong knowledge of industry trends and business concepts in a functional area through practical experience and via a keen interest in the latest innovation and thought leadership
- 7-10 years’ commercial experience, previous consulting experience required
- Experience in strategy/business strategy
109
Operations Strategy Consultant Resume Examples & Samples
- Contributing to the development of comprehensive transformation strategies
- Assisting our clients to build the required capabilities for growth and innovation to sustain high performance
- Competence in structured problem solving and business assessment
- Excellent communication (written and oral) and interpersonal skills in the context of client relationships
- Conceptual and creative problem solving excellence
- Enjoys a challenge, proven ability to adapt and remove obstacles to achieve results, determination and optimism
- An undergraduate university degree is a minimum entry requirement
110
Director, Buying Operations & Strategy Resume Examples & Samples
- Lead omni-channel strategies to ensure consistent message, product and allocation based on channel specific needs
- Identify process improvement opportunities and key issues to develop conclusions and strategically implement plans that are supported with qualitative and quantitative analysis
- Support Chief Merchant and Buying team with pipeline and operations management, including planning and communications around key upcoming deliverables and milestones
- Manage and coordinate cross-functional projects that are critical for driving business results
- Proactively foster cross-functional relationships, anticipate issues, and mediate between teams to develop resourceful solutions
- Manage, prioritize, organize, and coordinate Buying simplification “book of work”
- SupportChief Merchant on strategic and organizational initiatives
111
AVP, Global Technology & Operations Strategy Resume Examples & Samples
- Drive strategic direction and priorities into the annual investment planning process, overseeing the process and ensuring outputs are aligned to achieve objective
- Oversee the $300M Enterprise Reinvestment Fund portfolio across all operating areas including customer service, application development, core operations and data analytics
- Lead end-to-end development and delivery of Dedicated Business Reviews to MetLife’s CEO and CFO
- Provide updates to the Head of GTO, GTO Executive Committee and business segment-level governance
- Manage and optimize interfaces and partnership with the Enterprise and GTO segments, facilitating leverage of best practices
- Ensure high quality of GTO’s planning and effectiveness materials, including those used in highly visible forums with MetLife’s Board of Directors, Office of the CEO and the Executive Group
- Proactively identify new opportunities to deliver enterprise value through GTO programs
- Partner with senior GTO leaders to define key operational and profitability drivers for key GTO’s strategic initiatives
- Lead GTO Executive Committee in investment prioritization
- Develop and deploy controls around capital budgeting and spend
- Lead a team of strong planning and effectiveness associates defining team priorities and resource allocation
- 10-15+ years of strategy, financial planning and data analytics experience that includes exposure to IT, operations, planning, effectiveness and finance functions
- Demonstrated experience planning and overseeing business and supporting technology portfolio for a Fortune 50 company
- Strong and broad technical knowledge across several disciplines
- Strong project management skills, PMP certified or equivalent experience
- Expert in effective management of multiple, concurrent projects
- Proven leadership track record and positive reputation with executive management, global business heads, and business partners
- Ability to foster organizational change through multiple channels and be a change agent
- Strong interpersonal, communication and solid negotiation skills
- Master’s degree in relevant field
112
Operations Strategy Analyst Resume Examples & Samples
- Develops business cases for citywide technology projects which include, but are not limited to, financial and technical analysis, implementation timeline, ongoing expenses, and scope recommendations
- In conjunction with DoIT’s Senior Procurement Lead, acts as a liaison between DoIT and other Departments in assessing business needs and advising on technical solutions to increase efficiency and improve service delivery
- Researches grants including applying for potential grants; sets up grants in the financial system, manages of grant finances including tracking of expenditures and ensuring yearly budgetary transitions of grant money as part of cash flow management
- Assists the CIO and Director of Operations in the preparation and management of the annual budget
- Develops, collects and analyzes departmental performance metrics; works with the Director to implement new or revised metrics in response to changing initiatives to ensure performance aligns with departmental goals
- Manages contracts to ensure that the City optimizes and leverages its contracts for the benefit of all City departments
- Collaborates with staff to translate business requirements to technical specifications
- Takes the lead on Request for Proposals drafting and issuance as required
- Performs general IT research as assigned
- Performs related work as required
- Applicant must possess at least three (3) years of full time, or equivalent part time, professional experience in a financial planning and analysis position with an emphasis on technology
- A bachelor’s degree in business, finance, information technology management or a related field is preferred and can be substituted for two (2) years of experience
- Knowledge and experience in project portfolio management is a plus
- Experience in the public sector highly desired
- Strong understanding of business drivers in an IT environment
- Ability to assess business needs and develop cases for technology projects; to manage grant finances; and to develop metrics
- Ability to work independently with little direct oversight
- Quick learner with the ability to manage multiple initiatives simultaneously
- Demonstrated ability to work effectively in a team environment
- Ability to exercise good judgment and focus on detail as required by the job
113
Executive Director, GIS Operations & Strategy Resume Examples & Samples
- Collaborates with GIS brand, region and function leadership to lead the development of IT strategy process including Roadmap development, resource allocation and priorities
- Analyzes key internal and external inputs to develop the IT strategic plan ensuring alignment with the overall enterprise strategy
- Oversees transformational initiatives, projects and commitments directly involving the Co-CIOs including understanding alignment issues among stakeholders and driving to resolution
- Leads the cause for efficient and effective use of leadership time including planning and leading effective Co-CIO staff meetings, extended leadership meetings, managing town halls and leadership off-sites
- Prepares and occasionally facilitates key Co-CIO meetings. COS is accountable for ensuring that meeting objectives are realistic, staff preparation is appropriate and the Co-CIOs are well prepared
- Facilitates effective relationships throughout GIS, and internal as well as external stakeholders’ organizations, including managing and supporting strategic engagement, onboarding and orienting new leadership, and supporting regular communications
- In partnership with Corporate Communications, develops draft communications on behalf of Co-CIO and / or research in support of communications. Communications range from Co-CIOS update for ELT and Board meetings; to follow up correspondence related to Co-CIOS’s meetings with vendors, partners, and staff; to speaking engagements involving external audiences. In addition to drafting key communications, the COS also accurately reflects the Co-CIO’s position in internal meetings and communications to promulgate general understanding of Co-CIO’s views
- Identifies proactively issues potentially impacting successful execution of Co-CIOS’s commitments, and frame, position, and escalate them for effective resolution
- Provides strategic advice to Co-CIOS to continuously improve daily management
- Prepares and submit reports, including service reporting, to Co-CIOS and team (e.g. Monthly Executive Deck and Operational Review)
- Works with Finance on plan, actual, forecast, and variance, as well adoption of services-based financial reporting
- Demonstrated strong leadership, performer, and people manager history, with highly regarded leadership, coaching, and people management skills
- Possess exceptional interpersonal skills, written, presentation, and verbal communication skills that can be applied across organizational levels, Brands, Regions, and cultures, and ability to multitask
- Expert in IT strategic planning, communications and financial management with a proven track record of successful IT strategy development and execution
- Possess exceptionally well developed analytical skills, discern patterns, think quickly, and make well-informed decisions
- Must be a self-starter, taking the initiative to anticipate, thrive in ambiguity and effectively manage upward and across levels
- Possess well developed program, project, and enterprise risk management skills
- Proven strong systemic thinker with substantial experience leading global transformation initiatives
- Be strong-willed, a fast learner, and able to effect changes quickly
- Possess unquestionable integrity, including capability to be extraordinarily discreet and judicious
- Minimum Education level: Bachelor's degree in computer science or related filed. Master's degree in business highly preferred
- Minimum Years of Experience:10-12
- & of Travel Time: <10%
