IT Infrastructure Engineer Resume Samples
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IT Infrastructure Engineer Resume Samples
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MS
M Swift
May
Swift
36382 Alivia Road
New York
NY
+1 (555) 399 9828
36382 Alivia Road
New York
NY
Phone
p
+1 (555) 399 9828
Experience
Experience
Los Angeles, CA
IT Infrastructure Engineer
Los Angeles, CA
Krajcik-Thompson
Los Angeles, CA
IT Infrastructure Engineer
- Networking and associated protocols including TCP/UDP, EIGRP, OSPF, BGP, DNS, SNMP and other internet associated protocols
- Willing to participate in a 24/7 on-call rotation
- Troubleshooting complex interactions across multiple networks
- Defining the future infrastructure pieces for new data centers
- Upgrading existing elements to new patch levels
- Troubleshooting software application issues
- Willing to work in 24 5 shifts
Detroit, MI
Senior IT Infrastructure Engineer
Detroit, MI
Roob and Sons
Detroit, MI
Senior IT Infrastructure Engineer
- Work closely with line management and US IT, follow enterprise architecture and standards to build, manage and maintain IT infrastructure systems of Impax Taiwan. Mainly focus on Servers, Systems and Storage like Windows Active Directory, Microsoft Exchange/Office365, VMWare System, Storage & Backup solution in particular
- Troubleshoot Servers, Systems and Storage related problems
- Perform maintenance, sustainment and operational activities for Servers, Systems and Storage using best practices in a MS Windows Active Directory and VMware environment
- Act as an escalation point for advanced or difficult user IT requests and provide level II support to other helpdesk technicians within SLA. Actively assisting in providing level I support when requests/service tickets volumes are high
- Perform Infrastructure qualification activities, testing and change controls
- Support IT internal audit or FDA / EU inspection activities
- Work with vendors and purchasing to execute procurement of IT equipment, components and facilities requested by users according to Impax Taiwan IT procurement process
present
Phoenix, AZ
AIG Life Uk-senior IT Infrastructure Engineer
Phoenix, AZ
Jast Inc
present
Phoenix, AZ
AIG Life Uk-senior IT Infrastructure Engineer
present
- Focus on project work to implement new systems and upgrade/improve upon existing infrastructure
- Provide excellent customer service and support for internal staff via email, phone, Skype or face-to-face
- Work collaboratively with 3rd party support services on diagnosing and troubleshooting issues related to the e-commerce environments
- Diagnose a wide range of issues, focusing on server and network platforms, and to a lesser extent desktop applications
- Adhere to all IT security policies and assistance in enforcing and monitoring of IT security policies
- Highlight possible trends from re-occurring incidents
- Ensure all systems meet Business Continuity Planning measures
Education
Education
Bachelor’s Degree in Information Science
Bachelor’s Degree in Information Science
University of Delaware
Bachelor’s Degree in Information Science
Skills
Skills
- Ability to absorb professional knowledge quickly and develop skills
- · Ability to absorb professional knowledge quickly and develop skills
- Implementing systems that are robust, resilient, highly available, scalable, and self-healing
- · Ability to coordinate activities of less experienced or less knowledgeable team members
- Detailed knowledge of capacity, availability, and performance planning and management
- Ability to coordinate activities of less experienced or less knowledgeable team members
- · Professional knowledge related to incumbent's position, team, and department
- Knowledge & understanding of VERITAS Storage & VERITAS Clustering & is able to perform failovers
- Professional knowledge related to incumbent's position, team, and department
- Strong verbal and written communication skills with the ability to communicate at all levels of the organization
15 IT Infrastructure Engineer resume templates
Read our complete resume writing guides
1
IT Infrastructure Engineer Resume Examples & Samples
- Good Analytical skills
- Experience on Windows server infrastructure
- Active Directory exposure
- User Administration in Windows Server
- Understanding of Backup tools like Veritas, Backup exec and TSM
- Understanding of Server Hardware components
- Good analytical and logical skills
- ITIL Service Operations Framework Understanding
2
IT Infrastructure Engineer Resume Examples & Samples
- Obtains information relative to business requirements in order to design and prepare solution proposal alternatives in line with strategies and best practices
- Reviews and contributes to system and network performance results, the development of system standards, strategies, and workflows. Ensures the compliance with documented strategies. Contributes to technical procedures for department use to ensure uniformity of process
- Coordinates the tasks associated with repairs or installations
- Maintains technical quality in operating environments through the monitoring and development of solutions
- PC proficiency, including the use of Microsoft Office
- Ability to maintain technical documentation
- Basic analytical/troubleshooting skills
- Intermediate analytical, research, planning, organizational, presentation, and written/verbal communication skills
- Intermediate level skills in the following
- Enterprise class backup systems such as Symantec NetBackup
- Basic networking protocols and services including TCP/IP, DNS, NTP, SSL, SSH, FTP, PGP/PKI etc
- Windows server type OS and related hardware
- Virtualized systems
- Data center operations
3
IT Infrastructure Engineer Resume Examples & Samples
- High School Diploma or GED required
- Required license(s) or certifications(s)
- Greater than two years of directly related experience
4
IT Infrastructure Engineer, File Transfer Resume Examples & Samples
- Design, implementation and operation of Enterprise managed file transfer environment
- Obtains information relative to business requirements in order to design and prepare solution proposal alternatives in line with strategies and best practices for managed file transfer
- Reviews and contributes to system and network performance results, the development of file transfer system standards, strategies, and workflows. Ensures the compliance with documented strategies. Contributes to technical procedures for department use to ensure uniformity of process
- Bachelor's Degree required
5
IT Infrastructure Engineer Resume Examples & Samples
- Out of hours working is a requirement of this role
- On-call is requirement of this position one week rotation for every team member
- Travel within the EMEA is a requirement of this position
- Manage the day to day operational management & support of all Intel Based servers, including Active Directory, Exchange, File & Print, Clusters, Virtual Servers, Citrix, computer room facilities and various network services located in approximately 40 EMEA offices in 20 countries
- Ensure that the activities of the business units are never put at risk because of operational support activities or unresolved problems
- Support and development of the server and messaging infrastructure to ensure continued support of the companies’ business activities
- Coordinate problem resolution with other corporate groups, principally Disney Worldwide Services for internet, DNS and DHCP issues and change control
- Participate / coordinate major incident response for IT infrastructure across EMEA
- Messaging and server / service problem resolution within agreed targets
- Abide by all EISS policies and procedures and Disney’s code of conduct
- Work with LOB IT & Territory Service Delivery teams on relevant network, server & hosting aspects of specific projects
- Support and development of the server and network infrastructure to ensure continued support of the companies’ business activities
- Provide oncall support at a minimum of 1 week in 7
- Provide services as described in the EISS Service Definitions and Roles, SLA document
6
IT Infrastructure Engineer Resume Examples & Samples
- Obtains information relative to business requirements
- Follows and reviews system & network performance results, systems standards, strategies, and workflow. Ensures uniformity of process and compliance with documented strategies
- Supports the coordination of tasks associated with repairs or installations
- Diagnoses and provides solutions to problems clients are experiencing. Basic problem support
- Maintains technical quality in operating environments through the monitoring
- Assists in the preparation of reports and follow-up
7
IT Infrastructure Engineer Senior Resume Examples & Samples
- Develops and reviews system and network performance results, systems standards, strategies, and workflows. Guides the documentation of technical procedures for department use to ensure uniformity of proces
- Diagnoses and provides solutions to problems clients are experiencing. Mid-tier escalation point for problem resolution
- Installs system hardware and software, ensures proper performance and stabilizes systems
- Evaluates techniques, develops recommendations and performs testing and certifications
- Bachelor’s degree BS in Information Technology, Computer Science or a related field or equivalent combination of education and experience
- Three to five years Active Directory experience
- Three to five years Microsoft Messaging suite experience
- Good customer service skills
- Good understanding of data networking concepts
- Advanced analytical/troubleshooting skills
- Use of project planning tools
8
IT Infrastructure Engineer Senior Resume Examples & Samples
- Three to five years Unix systems experience
- Strong knowledge of RedHat Linux in a large scale environment
- Knowledge of Solaris in a large scale environment
- Strong knowledge of networking protocols including TCP/IP and DNS
- Strong Unix storage management experience with technologies such as Solaris ZFS, Linux LVM or Symantec storage foundation
- Good shell, Perl or Python scripting skills
- Functional knowledge of LDAP and Kerberos
- Knowledge of AIX
- Knowledge of SAN storage management
- Strong analytical and research skills
9
IT Infrastructure Engineer Senior Resume Examples & Samples
- Good knowledge of bank systems preferred
- Strong knowledge of VMware in a large scale environment
- Strong storage management experience
- Knowledge of Red Hat Enterprise Linux and AIX a plus
10
IT Infrastructure Engineer Resume Examples & Samples
- Minimum of four years of directly related experience
- Expertise in the design, implementation and operation of multi-vendor and multi-protocol environments found in a leading edge data center
- This position will be responsible for network security infrastructure systems. Intermediate level skills in many of the following areas are desired
11
IT Infrastructure Engineer Resume Examples & Samples
- Exhibits a broad understanding of the current and future technology architectures, an awareness of the organization’s key strategies and objectives and particular depth of understanding of goals and objectives of an area they may support
- Participates in the development of technology standards in their area(s) of technical expertise to provide road maps which specify future state and how to get there to increase capabilities, scalability and performance
- Proposes technology standards and investments (where applicable) supported by a thorough technical analysis, proof of concept and business case
- Supports the designs of solutions, consulting to the project team(s), assessing impact and interdependencies and provides the recommendations to effectively manage the impact
- Provides technical guidance, training, direction and reviews the work of colleagues working on architectural issues to ensure alignment
- Establishes systems to monitor compliance with architectural standards and to ensure technical integrity
- Provides technical guidance and mentorship to team members
- May assist Senior Architect in strategic technology planning
- Provides solutions to the projects or business, leveraging their technical expertise to guide the implementation
- 5 to 10 years or designing, deploying, installing and configuring complex Cisco IPT solutions with Cisco Unified Call Manager clusters and Cisco Unity Voice Mail
- 3+ years hands on experience with Cisco UCCX
- Proven experience with Cisco Web-Ex and Jabber deployments and support
- Experience with SIP, H.323 and MGCP voice protocol configuration
- Excellent documentation, presentation, and problem solving skills
- Networking and associated protocols including TCP/UDP, EIGRP, OSPF, BGP, DNS, SNMP and other internet associated protocols
- IP addressing to include subnetting, route aggregation, and BGP route maps
12
IT Infrastructure Engineer Resume Examples & Samples
- BS/BA in Computer Science, Math, Telecommunications, Engineering or related - Preferred
- 2-3 years of deploying and supporting Cloud Services network and server Infrastructure - Certifications and Accreditations CompTIA Server+ Certification - Required
- Windows Technologies: MCSA Windows Server 2012/16, MCSE Server Infrastructure Certification - Required
- Hardware Certification - HP APS in ProLiant - Preferred
- CompTIA Network+ and/or CCNA Certifications - Preferred
- ITIL v3 Foundation Certifications - Required
- Quality Control/Assurance Certifications - ASQ, 5s, Six Sigma - Preferred
- 2 to 4 years of experience in production or pre-production IT environments - Required
- 2 to 4 years of experience deploying network and server infrastructure in enterprise Datacenter Environments - Required
- 4 to 5 years of experience in customer service roles or similar functions - Required
- Leadership and effective coordination capability to deliver upon Statements of Work - Required
- Ability to communicate technical and business problems in a non-technical manner - Required
- Strong written, verbal, and interpersonal communication skills - Required
- Ability to coordinate and host conference calls and escalation bridges with internal customers and senior management - Required Proficiency with MS Office Applications - Required
- Ability to lift 60+ lbs. above waist level without assistance - Required
- Ability to effectively prioritize and execute tasks in a dynamic and high-pressure environment - Required
- Flexibility to work off-shifts as requested or dictated by the flow of business - Required
- Strong understanding of Ticketing or Workflow Management Systems and Tools - Required
- Strong understanding of Configuration Management Tools and Information - Required
- Experience in vendor management, ability to manage and monitor progress to ensure objectives are achieved for outsourced maintenance and projects. - Preferred
- Proven ability to balance competing demands for resources and adapt to changing priorities. - Required
- Proven ability to deliver tasks on-time and adherence to deadlines. - Required
- Proven ability to apply clear critical thinking in complex, stressful situations. - Required
- Strong experience managing escalation and emergency issues - Required
- Experience with Critical Environments, Electrical/Mechanical Data Center technologies - Preferred
- Familiarity with Project Management principles - Required
- Programming or scripting capability with Microsoft technologies (Powershell, Perl, SQL, etc.) - Preferred
13
Lead IT Infrastructure Engineer Resume Examples & Samples
- Provide Management of all IT infrastructure area and engineering staff located throughout Equifax Europe
- Proactive management of the team members and ticketing queues to ensure SLA achievement for Incidents, Requests and Problems
- Provide management and technical expertise needed to support day-to-day EU IT infrastructure as well as project led work
- Proactive review and management of Incident and request volumes to ensure appropriate work is being managed by the team
- Acting as a single point of contact for customer escalations, requests for preferred service, questions
- Delivering successful continual service improvement program driven through proactive service ideas
- Successful stakeholder management across the customers’ business including Service Management, VIP’s, Personal and Executive Assistants, Senior Management and end users directly
- Engagement with Equifax’s Global technology teams to discuss services issues, new initiatives and architectural improvements
- Proactive engagement with other Equifax Team Leaders across Infrastructure, Projects and other areas to ensure an effective joined up service
- Requirements for the Lead IT Infrastructure Engineer
- Experience of Managing Network Configurations
- Experience of supporting the execution of Disaster Recovery Tests
- Experience of working in an outsourced Service Management environment
- Experience of supporting Software and Compliance Audits
- Experience of managing the delivery of IT services in an International, Matrix organization
- Desirable Experience for the Lead IT Infrastructure Engineer position
- Experience of leading Technical Support Teams
14
IT Infrastructure Engineer Resume Examples & Samples
- Willing to work in 24*5 shifts
- L1/L2 support for servers(Windows/UNIX) and network related issues
- Manage global support
- Incident management and troubleshooting prior to escalating to the next level
- Diagnose mechanical, hardware, software and system failures
- Coordinate support and repair activities with select third party vendors
- Creation/maintenance/editing of user accounts (i.e. permissions, security, group policies)
- Support day-to-day Information Technology activities and projects
- Assist with hardware inventory, troubleshooting, maintenance and support
- Assist with evaluating current processes, procedures, and technology with an emphasis on identifying methods of improving effectiveness in providing support to clients
- Solve complex problems with innovative solutions and perform other duties as assigned
- Responsible for resolution of assigned help desk tickets daily
- Evaluate, test and propose new technologies for the server and network
- Manage Cisco routing, switching, and WAN technologies
- Manage Check Point firewalls and VPN connectivity
- Be part of the team handling network security
- Improving processes, procedures, and scalability through network automation
- Ability to analyze infrastructure usage and plan for growth across network elements (physical and virtual)
- Upgrading existing elements to new patch levels
- Defining the future infrastructure pieces for new data centers
- Troubleshooting complex interactions across multiple networks
- Evaluate new routing, switching, wireless, and WAN technologies
- LI-SB
15
IT Infrastructure Engineer Resume Examples & Samples
- The BA4 role is for the Middleware Messaging IT Infrastructure engineer who is responsible for delivering middleware components within the project, maintaining the messaging infrastructure and providing service support in middleware operations
- This role provides exposure to leading edge software technology and underlying platforms operating mission critical services to the group
- The planning and implementation of all changes to the components of test and live messaging infrastructure, from request for change or project initiation through to deployment and review, to support the continued availability, effectiveness and risk compliance of the infrastructure. Ensure that business objectives are met and deliverables achieved to agreed timescale, budget and quality
- Take responsibility for advising and recommending technical solutions based on experience and industry knowledge, focusing on requirements and planning to meet client needs, which the job holder helps to identify
- Design and implement monitoring solutions, focusing on proactive issues and problem detection and prevention
- Infrastructure Maintenance (20 – 40%)
- Drive and pro-actively maintain or enhance systems/ infrastructure components and services to ensure that infrastructure is in vendor supported and standards compliant state
- React quickly and as necessary to test and live systems errors and service problems to minimize downtime and restore service. Key focus will be required upon identification of root cause and implementation of permanent fix
- Act as a technical SME. Provide advice and guidance to team and projects on technical matters. Participate in design reviews, script reviews and implementation reviews. Accountable for technical quality of individual and team deliveries
- Capabilities
- Professional knowledge related to incumbent's position, team, and department
- Ability to absorb professional knowledge quickly and develop skills
- Ability to draw upon professional concepts to collaborate with others to carry out assigned duties. Negotiation is required
- Ability to recognize job-related problems and to analyze root causes using existing techniques or tools, prepare and recommend solution alternatives
- Ability to understand team’s mission and objectives and align person objectives, goals and aspirations to the team’s objectives
- Ability to coordinate activities of less experienced or less knowledgeable team members
- Challenges the validity of given procedures and processes with the intent to enhance and improve
- Competencies
- Knowledge of Change, Incident and Problem Management process
- Ability to understand and influence high level technical design of middleware components
- Ability to understand, implement and influence security concepts and solutions of middleware components
- Knowledge and experience of working in a infrastructure delivery and/or 2nd/3rd line middleware support environment
- Knowledge of software maintenance and patching processes
- Analytical ability including root cause identification and pro-active service improvement
- Ability to support live environment of middleware components under pressure situations
- Knowledge and experience of implementation of middleware monitoring techniques
- Proven team worker/team player
- MQ infrastructure Components,
- Distributed Queuing / Client Connectivity
- WMQ Security Setup (SSL, OAM)
- Troubleshooting
- WMB
- WMB development, Toolkit, ESQL coding
- Z-OS basics
- Wily Monitoring for WMQ
16
IT Infrastructure Engineer Resume Examples & Samples
- To work and resolve technical problems in Linux/AIXs and work on service Operations tasks(Incident, Change, Problem, Patching) in 24X7 rotation
- Liaise with other support teams to address the internal support team’s issues as well as share and adopt best practices being followed
- Bachelor degree in technology
- Must be RedHat Certified
- Working experience in a fast paced UNIX environment
- Unix Administration skills, clear concepts of LVM, User Management & Operating system
- Troubleshooting on filesystem & user access related issues
- Troubleshooting on various UNX OS & hardware related issues like high CPU, memory utilization, disk, powersupply & memory failures
- Experience in Remote troubleshooting and diagnosis of UNIX issues
- Work with vendors like HP & Oracle in coordinating hardware replacement changes
- Deep understanding of UNIX OS & troubleshoot
- Knowledge & understanding of VERITAS Storage & VERITAS Clustering & is able to perform failovers
- Basic Tivoli Storage Manager Client administration & able to trouble shoot backup failures & remediate the same
- Good understanding of Network Connectivity and protocols with respect to the UNIX platform
- Understanding & experience working on DNS, FTP & NFS
- Understanding & working experience on Veritas Clustering
17
IT Infrastructure Engineer Resume Examples & Samples
- Perform daily/weekly/monthly routine operations for IT Infrastructure System includes but not limited to network device/servers/critical workstations health check (CPU, Memory, Disk Space Utilization, Network Connectivity), critical server event logs check and acts proactively to escalate issues to senior/supervisors
- Execute and monitor daily, weekly and monthly backups for 100% successful rate
- Participates in data security, anti-virus/malware/spam and change control management of IT systems
- Manage user accounts, permissions and access rights in accordance with best-practices regarding privacy, security, and regulatory compliance. Setup and support mobile devices, wireless access and desktop collaboration & telecommunications terminals (Video/Audio Conference, WebEx, Phones and Jabber services)
- Maintain documentation for hardware/software/spare inventory, SOP, departmental procedures and daily/monthly checklists
- Serves as the level 2 helpdesk as well as the point of escalation from other helpdesks to provide support to end users on a variety of issues and identifies & resolves technical problems
- Participate in the IT Infra projects to execute project tasks assigned
- Assist the Manager on hardware/software/accessories in the procurement and payment function, as requested
- Documents, tracks and monitors the problem to ensure a timely resolution
- Other assignments from line management to improve the overall IT service level
- 5+ years of Windows Support experience in Desktop/Laptop hardware & software, troubleshooting and resolution
- 3+ years of and Administration of Active Directory, MS Exchange, VPN, Printer configuration and Windows file permissions
- Hands-on knowledge and experience with Microsoft Windows Server installation, administration, support, tuning and troubleshooting
- Hands-on knowledge of networking concepts including DNS, TCP/IP, DHCP, SMTP, as well as switches and wireless access points
- Monitor and respond quickly and effectively to requests received by the helpdesk ticketing system
- Able to complete multiple simultaneous tasks in a timely manner
- Ability to provide first line support of IT related problems
- Ability to interact with IT Engineers and escalate tickets when needed
- Exceptional communications, customer service, and interpersonal skills
- Self-motivated, responsible, organized, detail oriented, quick learner, and a team player
- Documents current IT infrastructure support processes and procedures, and periodically updates them when outdated
- Good English speaking and writing skill is highly preferred
- A+, MCSE, CCNA or Network+, other applicable certifications
18
Senior IT Infrastructure Engineer Resume Examples & Samples
- Work closely with line management and US IT, follow enterprise architecture and standards to build, manage and maintain IT infrastructure systems of Impax Taiwan. Mainly focus on Servers, Systems and Storage like Windows Active Directory, Microsoft Exchange/Office365, VMWare System, Storage & Backup solution in particular
- Troubleshoot Servers, Systems and Storage related problems
- Perform maintenance, sustainment and operational activities for Servers, Systems and Storage using best practices in a MS Windows Active Directory and VMware environment
- Support operational Security administration including firewall administration, client and security agent administration, vulnerability scanning remediation, review security events and perform analysis on detected or escalated events
- Act as an escalation point for advanced or difficult user IT requests and provide level II support to other helpdesk technicians within SLA. Actively assisting in providing level I support when requests/service tickets volumes are high
- Maintain other ad-hoc IT infrastructure technologies required to maintain smooth business operations
- Perform Infrastructure qualification activities, testing and change controls
- Support IT internal audit or FDA / EU inspection activities
- Work with vendors and purchasing to execute procurement of IT equipment, components and facilities requested by users according to Impax Taiwan IT procurement process
- Coordinate vendor activities to ensure that the current and future operational requirements and project needs are in alignment with TW and Corporate IT goals
- Support and execute general IT administration tasks, including but not limited to user account administration/user requested procurement of IT equipment, components and facilities and/or process follow-up and account security administration
- Other assignments from line management to achieve the team performance and good service delivery
- 10+ years MS Windows server experience including Server 2003, 2008 and 2012 with experience in working on one or more Software/Patch Deployment software such as SCCM, WSUS, etc. Experience on Scripting on Windows Platform -- VBScript/WMI and Powershell
- 10+ years of experience in the following areas: Active Directory domain architecture and implementation; DHCP, WINS and DNS server administration; File and print server administration; MS Exchange/email systems; Server Monitoring & Alerting; Security configuration and auditing for Windows
- 10+ years of experience in managing storage devices (SAN/NAS) and backup systems. Experience with real time data replication technology for Disaster recovery is preferred
- 10+ years of virtualization experience using VMWare with hands on experience on with VMWare ESX platform (VSphere 5 and Virtual Center 5, vMotion and sVmotion) and Complex problem troubleshooting and root cause analysis. Creating templates, VM deployments and configuration. Assigning and attaching LUNS
- Fluent English speaking and writing are essential
- CCNA, MCSE and VMWARE VCP 5 certification is preferred
- BS degree in computer science
- A high level of initiative with the ability to work in a fast paced environment
- Excellent communication, coordination and conflict management skills
- Good collaboration and team spirit
- Experience with cisco UCS servers, Nexus switches, wireless and VoIP is highly preferred
- Experience with Next Generation Firewalls, IDS, IPS, and vulnerability management solutions is highly preferred
19
IT Infrastructure Engineer Resume Examples & Samples
- Obtains information relative to business requirements in order to design and prepare solution proposal alternatives
- Design, deploy and maintain virtual desktop infrastructure solutions based on VMWare
- Be a Subject Matter Expert in VMWare Virtual Infrastructure including architecture, (re)design, deployment, DR, backup and HA
- Provide fault, configuration, accounting, performance, and security management
- Review existing technology implementations and suggest and implement improvements and upgrades
- Use and evaluate the most advanced tools, technology, and product design solutions that support enterprise-wide applications
- Maintain awareness of the foundation that virtual infrastructure provides for the delivery of IT services
- Implement VMware software upgrade into the Test environments, recommend and approve upgrade releases for production environment
- Provide clear documentation for all virtualization efforts, including decision criteria, processes, forecasts, etc
- Implementation, configuration and support of latest blade and cloud technologies
20
IT Infrastructure Engineer Senior Resume Examples & Samples
- Accountable for entire VMware vSphere estate across 2 data centers
- Improve integration of infrastructure technology stack including networking, storage, compute and guest OS layers
- Design and implement new technology processes and procedures for optimal capabilities
- Orchestrate and automate new capabilities leveraging VMware vRealize Automation, vRealize Orchestrator and other tools to facilitate operational efficiency
- Deploy, Document, and Automate the implementation of technologies and platforms supporting a complex corporate data infrastructure
- Function as a player-coach for a team of talented infrastructure professionals
- Investigate, facilitate, and implement improvements for monitoring and system health, as well as troubleshoot existing storage infrastructure and data center hardware deployments
- Ensure high availability of enterprise platforms that support internal employee business functions and external customer contact
- Must be a VMWare vSphere Expert — VCP a plus, deep knowledge of the VNware ecosystem required
- Diverse experience with multiple technologies in an enterprise environment
- Strong experience with adjacent technologies such as Networking, FC storage, and Operating Systems
- Experience with major enterprise hardware platforms, i.e. UCS, HP, EMC, etc in an enterprise environment
- Comfortable adapting to dynamic, rapid and shifting environments
- Experience creating innovative and unique solutions for automation using scripting languages and simplifying administration for others
- Demonstrated ability to teach new skills and concepts to junior members of the team
- Strong communication skills and self-starter attitude with a strong ability to exercise independent judgment and critical thinking with minimal supervision
- Strong understanding of Enterprise Best Practices
21
IT Infrastructure Engineer Resume Examples & Samples
- Implements and provides operational support for server (physical and virtual) solutions on the Windows and UNIX platforms
- Proposes and implements system enhancements (software and hardware updates and upgrades)
- Manages the load configuration of the servers and makes recommendations for purchase or upgrades
- Coordinates ordering and installation, upgrading, monitoring, testing, and servicing of technology systems
- Negotiates and places orders with common vendors
- Participate in staff meetings and team meetings as required
- Develop understanding of general industry usage of supported technologies
- Develop basic understanding of business processes and business dependencies on supported technologies
- Develop relationships within I/S and with supported customers to improve collaboration and teamwork necessary to accomplish organizational objectives
- Participate in a development planning process where employee career goals are defined & understood and development activities are incorporated into the employee objectives
- 7 Years Information Systems Experience
- Technical Proficiency - Extensive working experience with required technologies and can handle advanced & complex tasks
- Knowledgeable in areas of Windows Server OS, Data Security, Storage Management, Virtualization Technologies, Data Protection and Disaster Recovery Planning
- Analytical Abilities - Advanced problem-solving skills including working collaboratively with peer technical teams to analyze & resolve cross-platform problems or to develop problem-solving techniques, tools & instruction for new or complex technologies
- Business Knowledge - Strong understanding of how supported technologies are used in the business operations, consistently uses this knowledge effectively in daily support and handling unusual/critical issues
- Communication skills - Strong verbal & written communication skills. Communications are complete & understandable to target audience; demonstrates effective listening skills; regularly handles difficult customers or situations effectively requiring sensitivity and diplomacy
- Independence - Often works independently with only general direction; appropriately keeps management informed of relevant issues
- Mentoring - Mentor to P2, new personnel and Applications developers; Seen as a subject matter expert in one technology
- Phone usage and phone communications skills
22
IT Infrastructure Engineer Resume Examples & Samples
- · The BA4 role is for the Middleware Messaging IT Infrastructure engineer who is responsible for delivering middleware components within the project, maintaining the messaging infrastructure and providing service support in middleware operations
- · This role provides exposure to leading edge software technology and underlying platforms operating mission critical services to the group
- Infrastructure Delivery (25 – 40%)
- · The planning and implementation of all changes to the components of test and live messaging infrastructure, from request for change or project initiation through to deployment and review, to support the continued availability, effectiveness and risk compliance of the infrastructure. Ensure that business objectives are met and deliverables achieved to agreed timescale, budget and quality
- · Take responsibility for advising and recommending technical solutions based on experience and industry knowledge, focusing on requirements and planning to meet client needs, which the job holder helps to identify
- · Design and implement monitoring solutions, focusing on proactive issues and problem detection and prevention
- · Drive and pro-actively maintain or enhance systems/ infrastructure components and services to ensure that infrastructure is in vendor supported and standards compliant state
- Service Support (10 – 20%)
- · React quickly and as necessary to test and live systems errors and service problems to minimize downtime and restore service. Key focus will be required upon identification of root cause and implementation of permanent fix
- Technical Leadership (25 – 40%)
- · Act as a technical SME. Provide advice and guidance to team and projects on technical matters. Participate in design reviews, script reviews and implementation reviews. Accountable for technical quality of individual and team deliveries
- · Professional knowledge related to incumbent's position, team, and department
- · Ability to absorb professional knowledge quickly and develop skills
- · Ability to draw upon professional concepts to collaborate with others to carry out assigned duties. Negotiation is required
- · Ability to recognize job-related problems and to analyze root causes using existing techniques or tools, prepare and recommend solution alternatives
- · Ability to understand team’s mission and objectives and align person objectives, goals and aspirations to the team’s objectives
- · Ability to coordinate activities of less experienced or less knowledgeable team members
- · Challenges the validity of given procedures and processes with the intent to enhance and improve
- · Knowledge of Change, Incident and Problem Management process
- · Ability to understand and influence high level technical design of middleware components
- · Ability to understand, implement and influence security concepts and solutions of middleware components
- · Knowledge and experience of working in a infrastructure delivery and/or 2nd/3rd line middleware support environment
- · Knowledge of software maintenance and patching processes
- · Analytical ability including root cause identification and pro-active service improvement
- · Ability to support live environment of middleware components under pressure situations
- · Knowledge and experience of implementation of middleware monitoring techniques
- · Excellent verbal and written communication skills
- · Proven team worker/team player
- · MQ infrastructure Components,
- · Distributed Queuing / Client Connectivity
- · Clustering
- · WMQ Security Setup (SSL, OAM)
- · Troubleshooting
- · WMB development, Toolkit, ESQL coding
- · z-OS basics
- · Wily Monitoring for WMQ
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IT Infrastructure Engineer Con Resume Examples & Samples
- Reviews and develops system & network performance results, systems standards, strategies, and workflows
- Leads the coordination of tasks associated with repairs or installations
- Diagnoses and provides solutions to problems clients are experiencing. Last level problem resolution
- Maintains technical quality in operating environments through the monitoring and development of advanced solutions
- Professional networking certification required
- Greater than ten years of directly related experience
- Use of project planning too
- Excellent Communication Skills
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IT Infrastructure Engineer Resume Examples & Samples
- Lead and collaborate with domain development teams and Application Architects as the primary Infrastructure Architecture Consultant
- Coordinate, administer and support road mapping, blue printing and solution implementation activities
- Work with solution delivery teams on the actual end-to-end implementations (You will find yourself in a role which mixes that of individual contributor and technical team lead depending on the engagement)
- 10+ years of overall IT experience
- 5+ years of focused experience in an infrastructure discipline (presales, design, operational support)
- 5+ years of experience in a technical architecture / solutions / delivery role
- Working knowledge of networking and security technologies
- 2+ years of experience doing in depth design, implementation or troubleshooting for hosted applications
- Experience with multi-tier hosted J2EE or .Net deployments incorporating multiple integration points with other applications
- Experience with enterprise application architecture design patterns and how they translate into infrastructure deployments
- Strong background in full life cycle application development
- Focused experience in multiple infrastructure disciplines
- A strong background in
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IT Infrastructure Engineer Resume Examples & Samples
- Troubleshoot hardware and software issues for Windows
- Install software using System Center Configuration Manager (SCCM) / Manual installation
- Modify Active Directory user accounts
- Troubleshoot SCCM agent issues
- Troubleshoot WMI issues on Windows XP, Windows 7
- No direct reports in this position
- Key relationships with MS Server, MS Engineering and Networking teams as well as internal desktop users
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IT Infrastructure Engineer Resume Examples & Samples
- Convey organizational messages to facilitate the accomplishment of workgroup, project or process goals
- Proactively communicates with peers and customers. Keeps stakeholders informed by communicating project status, conducting and participating in team meetings, providing presentations, and actively listening to peers’ concerns and suggestions
- Develop business case justifications and cost/benefit analyses for IT spending and initiatives when required
- Establishes partnerships and relationships with internal customers, stakeholders, and peers
- Provide technical direction and guidance to others regarding approved processes, tools, technology and skills for own projects or processes
- Ensure workgroup products or processes meet customer, company, quality, industry, and regulatory requirements. Ensures that hardware, software and procedural IT assets are managed according to the specifications of these forums, and in conjunction with corporate directives and standards
- Acts as Solutions Architect across complex and heterogeneous systems environments
- Integrate data points and informed intuition for recommending the technologies to use in order to meet a specific business need
- Develop, provide and validate reports and documentation related to network and systems operations
- Develop, implement, and support functional policies and procedures, including those for network architecture, security standards, and service provision
- Create maintenance schedules for infrastructure equipment, and ensures they are followed
- Participate in Change Management documentation, development, and approval procedures to ensure production stability
- Manage and execute on strategic IT service delivery, with a particular focus on continual service improvement
- Minimum five years of experience in Information Technology
- Very good knowledge of current infrastructure technologies, protocols, and standards
- Previous experience in an IT Infrastructure Engineer capacity for a complex, distributed network a plus
- Experience managing and delivering infrastructure design and operational excellence
- Experience managing and provisioning infrastructure elements within a Data Center
- Experience working in ITIL-compliant processes and certification (e.g. ITIL Foundations v.3) a plus. In particular, good knowledge of service and application delivery, as well as successful Service Level Agreement accomplishments
- In-depth hands-on experience in troubleshooting hardware and software
- Experience with a Project Management methodology and certification (e.g. PMI PMP) a big plus
- Experience with a Process Improvement methodology (e.g. Lean, Six Sigma) and certification a plus
- Demonstrated leadership, personnel, and project management skills
- Ability to make sound and logical judgments
- Ability to establish and maintain effective working relationships with co-workers
- Ability to work with individuals of different skill levels and work experiences
- Ability to promote a shared vision for the future and work toward it
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IT Infrastructure Engineer Resume Examples & Samples
- Great customer service skills
- Understanding of sftp/as2/https/ftp protocols
- Understanding of core/dmz/edge networking concepts
- Intermediate level skills in many of the following
- Windows OS and hardware
- Unix/Linux OS and hardware
- Clustering and High Availability
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IT Infrastructure Engineer Resume Examples & Samples
- Performs installation, configuration, migration, and maintenance of assigned technology
- Leads development of policies, plans and schedules
- Manages system/application environment and ongoing operations
- Has a working knowledge of SOX Compliance
- Created, edits and reviews Standard Operating Procedures(SOP’s)
- Researches, designs, implements and tests of technology solutions
- Proactively monitors and reports performance and utilization of assigned technologies
- Troubleshoots software and/or hardware issues/failures
- Resolves alerts and performs remediation activities
- Collects and presents data for reporting and planning according to SOP’s
- Formulates, implements and maintains best tactical and/or long-term solutions
- Determines migration and upgrade impacts and diagnose/resolve complex technology/application errors
- Leads workgroups and initiatives with IT and business area partners
- Determines best course of action for meeting business needs and provides consultative expertise on how to best use systems/infrastructure capabilities
- Key participant in capacity planning, design and implementation of technical project management related to systems administration
- May provide input into infrastructure architecture designs
- Drive and implement process and automation improvements
- Proactively monitors and identifies broader, more complex issues across multiple, integrated, connecting technologies and communicate as appropriate
- Automates IT processes utilizing modern scripting languages and other automation tools
- Develops processes and procedures related to systems/application administration
- Participate in Disaster Recovery and Business Continuity planning and exercises
- Contributes input into infrastructure architecture and ensures infrastructure architecture is implemented as intended. Ensures execution and alignment to architectural standards and blueprints
- Assists in training and mentoring staff
- Performs on-call activities as needed for the environment and technologies
- Leads initiatives, oversee work results, provide training and serve as a technical resource for other Systems Engineers
- Bachelor's Degree or 7 + years of experience providing system support and administration
- 7 + years of experience with Microsoft Server OS
- 7 + years of experience working with Cisco or have a CCNP certification
- 5 + years of experience implementing/managing Datacenter Virtualization (VMware)
- Network Hardware Vendors: Cisco/HP/Shoretel preferred
- Server Operating Systems: Microsoft Server 2012/2016, to current
- LAN Technologies: IP, Ethernet, Fiber, VPN, DMVPN
- Network Protocols: TCP, UDP, FTP, TFTP, iSCSI, SSH, SMTP, Telnet, SSL, TLS, HTTP, HTTPS, DHCP, DNS, SNMP version 3
- LAN and Wireless technologies
- Advanced understanding of TCP/IP networking (DNS, DHCP, RAS, VPN, 802.1x, 802.1q.)
- Network concepts and advanced working skills with various network technologies
- Advanced understanding of OS and Network security best practices and strategies
- Advanced knowledge of collaborative technologies such as VoIP and Skype for Business
- Advanced knowledge of virtualization concepts and advanced skills with various virtualization technologies, primarily VMWare
- Advanced knowledge of OS directory services (Active Directory, LDAP, RADIUS, etc.)
- Comprehensive knowledge of storage concepts and intermediate skills with various shared storage technologies (provisioning LUN's, expanding volumes, configuring RAID, replication, snapshot, etc.)
- Analytical and process oriented approach to issues and assigned tasks
- Strong understanding of the OSI model
- Strong knowledge packet capture analysis and reporting
- Strong project management skills; task focused and results oriented delivery
- Strong analytics, problem solving, and troubleshooting skills
- Able to communicate effectively with users, team members, and management
- Ability to self-manage and prioritize multiple projects with aggressive due dates
- Normal amount of sitting
- May be required to stand in excess of 6 hours
- May be required to lift, push and/or pull 60 pounds
- Able to conduct normal amount of work at a computer
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IT Infrastructure Engineer Resume Examples & Samples
- Maintain and implement technical solutions, specifications, and documentation for various sized projects or daily support initiatives
- Works with multiple customers, stakeholders, and system owners to produce requirements, determine feasibility, analyze cost/benefits requirements, and recommend design solution options
- Provide training and technical support for users with varying levels of IT knowledge
- In depth working knowledge of Active Directory, IIS, WINS/DHCP/DNS, TCP/IP, Windows Server 2003/2008, VMware Infrastructure 4.0 or higher, SAN (Fiber channel, FCoE and iSCSI), and NAS, server hardware familiarity include hardware virtualization, fiber channel switching
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IT Infrastructure Engineer Resume Examples & Samples
- Coordinate application migration process through non-production and production environments according to change control policies and procedures
- Work with project managers, development teams, and operations personnel to coordinate IT implementations and ensure established timelines are met
- Participate in audit reviews of change management throughout the organization
- Work with both business and technical representatives to develop and enhance change management processes
- Familiarity with NIST requirements and documentation
- Excellent coordination, documentation and organizational skills
- Knowledge of Help/Systems iSeries products, Softmenu, Team Foundation Server, ChangeGear or similar change management tools
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IT Infrastructure Engineer Resume Examples & Samples
- Strong analytical, judgment, and problem solving skills
- Strong interpersonal skills, interacts well with technical and non-technical clients
- Advanced system and programming knowledge of
32
IT Infrastructure Engineer Resume Examples & Samples
- Various types of networks (LAN, WAN, MAN)
- Various type of voice technologies (VoIP, ISDN, PSTN, H.323)
- Responsible for installing, maintaining and supporting computer and voice communication networks
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IT Infrastructure Engineer Resume Examples & Samples
- Support of Dyson Infrastructure solutions
- Involvement with core infrastructure upgrade projects (such as network upgrades, server builds, office setups)
- Participation in the process and documentation improvement projects scheduled
- At least 3 years of experience working in an infrastructure delivery and support role
- Degree in IT / Computing
- Microsoft Windows Server 2008 / 2012
- Dynamic and enthusiastic personality, combining flexibility and creativity
- Ability to offer solutions to various I.T. related problems, at times when under pressure
- Effective interpersonal skills essential to maintaining good working relationships and empathy with both technical and non-technical staff, including the ability to communicate well with a wide variety of users, of very differing levels of IT skills
- Commitment to constant quality improvement
- Excellent written and spoken communication skills, including the ability to produce technical documentation when required
- Ability to travel within Singapore, Malaysia, Philippines and the United Kingdom
- Ability to lift up to 50 lbs
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IT Infrastructure Engineer Resume Examples & Samples
- Consult with Information Technology staff, providers, and/or user personnel to evaluate requirements, recommend designs, provide cost analyses, help plan projects, and coordinate tasks for installation of all telecommunication, hardware, and software infrastructure. Ensure that all equipment is running in a stable, efficient, and secure manner to help meet the goals of the company’s business plans. 50%
- Conduct technical research on infrastructure upgrades and components to determine feasibility, cost, time required, and compatibility with current systems. Provide network documentation and document network problems and resolutions for future reference. 20%
- Analyze and resolve technical problems for established networks. Serve as a technical specialist during infrastructure problems and emergencies; troubleshoot and resolve infrastructure problems. 25%
- Participate in an on-call rotation for regular-hours and after-hours support, but should be available on a 7-day, 24-hour basis for emergency problem resolution. 5%
- Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one’s duties
- Minimum of 3-5 years computer experience in multiple platforms Windows servers, LAN and WAN, Internet and Telecommunications
- Experience administering Microsoft Exchange environments
- Experience administering VMWare virtual environments
- Experience managing NetApp SANs
- Experience managing and configuring data backup software and hardware
- Expertise in critical system vulnerability OS patch management
- Analytical/problem solving skills
- Ability to communicate technical materials to non-technical audiences
- Self-starter; able to work independently or in as part of a team
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IT Infrastructure Engineer Resume Examples & Samples
- Work with team of engineers to develop and maintain server infrastructure for SAS R&D development teams and build environments
- Automation and scripting of operational workflows and customer portals
- Assess intermediate technical problems and take ownership with minimal guidance
- Utilize diverse set of systems administration and programming skills to build and manage automated systems
- Work closely with R&D and IT Service Management Office to assist in developing solutions that align with corporate R&D business objectives
- Participate in your share of the monthly scheduled maintenance tasks
- Participate in 24/7 on-call rotation
- Intermediate Linux and Windows systems administration skills
- Experience with one or more programming / scripting languages (Python, Bash, Perl, Powershell, etc)
- Ability to work closely with our customers
- Understanding of cloud computing concepts including virtualization
- Willing to participate in a 24/7 on-call rotation
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IT Infrastructure Engineer Resume Examples & Samples
- Facilitates, documents and assists in the development or modification of IT Infrastructure to meet business objectives
- Facilitates, documents and assists in the implementation and maintenance of technical solutions, specifications, and documentation for various sized projects or daily support initiatives
- Works with multiple customers, stakeholders, and system owners to produce requirements, determine feasibility, and analyze cost/benefits requirements for IT design solution options
- Provides training and technical support for users with varying levels of IT knowledge
- Facilitates and monitors the completion of routine preventative measures, maintenance and monitoring solutions
- Ensures regular customer focused communications (both during and post-event) are provided and appropriate (alerts, statements, briefings)
- Serves as a liaison between other technical staff, management, users, and vendors regarding critical events, and driving to timely resolution
- Translates technical detail into business relevant language where appropriate
- Provide analysis of incident data and communication of that to technical groups and business stakeholders
- Interface with all relevant teams to ensure accurate completion, review and approval of all event analysis documentation, in addition to maintaining/updating process documents and templates
- Basic knowledge of IT environments including infrastructure and software development concepts
- 5+ years working in a large scale IT environment as a technical resource in an infrastructure or application development team
- ITIL Foundations Certification and Incident Management background preferred
- Ideal to have prior incident management or problem resolutions experience
- Strong analytical skills and experience using tools like Excel for data analysis
- Knowledge of Team Foundation Server, ChangeGear and/or similar incident management tools
- Strong written and verbal communication skills for Management Level communications
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AIG Life Uk-senior IT Infrastructure Engineer Resume Examples & Samples
- Understand the requirements of the business and suggest appropriate technologies to help deliver business goals
- 2 years+ of 3rd line technical support experience
- Proven track record of implementing technical systems
- Experience with managing highly available systems and disaster recovery planning
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IT Infrastructure Engineer Resume Examples & Samples
- Assists in regulatory body attestations to maintain environment compliance
- Redhat Certified Systems Engineer (RHSE) Preferred
- 4+ years IT Infrastructure background related to virtualization, networking, and security
- Experience implementing Red Hat Servers/RPM based distributions, efficient in Cron and Crontab, Linux scripting (bash), and Linux updates
- Python & Netezza experience a plus
- Windows technologies: Server2008/2012, Active Directory (and associated services), WSUS, PowerShell, Cisco UCS, VMware
- Network: Basic understanding of network topologies, Firewall/IPS concepts, and Load Balancers
- Security/Compliance: PCI-DSS, PA-DSS, NIST, or similar. Experience to include system design, documentation, and reporting with regulatory bodies
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IT Infrastructure Engineer Resume Examples & Samples
- Master degree of Computer Science or Information Management
- Familar with Unix, Linux, SAN/NAS storage
- TCP/IP, Wi-Fi, Network Security or Windows related fields, or
- Familiar with relational database & SQL performance tuning, or
- Familiar with Hadoop, MapReduce and Big Data knowledge, or
- Familiar with computing computing, APP, Social Networking , Mobile computing knowledge
- Those who with no working experience are acceptable, but the ones with related experience will be more preferable
- Self-motivated, integrity, aggressive, and result-oriented personality
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IT Infrastructure Engineer Resume Examples & Samples
- Proactively suggests changes to keep the infrastructure aligned to the Bank’s and the Vendor’s strategy
- Provides L3 support for the live environments
- Provide POCs and tests new solutions to integrate in the current Application Stack
- Follow project plans to ensure timely delivery and update progress to appropriate standards effectively across all work-streams and ensure that dependencies are clearly understood and managed
- Ensures a high quality Knowledge Transfer to the Run the bank teams
- Has a visible presence in the relevant industry forums, projecting an image of excellence
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Lead IT Infrastructure Engineer Resume Examples & Samples
- Define, document and implement strategy, direction, and architectures for company’s network services team
- Research, design, plan, and implement new network technologies into current operational environment
- Test and evaluate future looking technologies by participating in beta tests of given technologies
- Analyze current environment, recommend and provide enhancements to existing network systems and services, define the R.O.I., and implement these improvements using accepted change control methodology and processes
- Define, document, and follow standards and best practices for network system design, testing, and implementation methodology
- Configure, deploy, fine-tune, monitor, maintain, upgrade, troubleshoot, support, and repair network systems as required
- Determines system specifications, input/output processes, and working parameters for hardware / software requirements from a network services perspective
- Document the global network environment
- 10 plus years of direct engineering, design, deployment experience, and support for complex multi-site global network
- Expertise with 3rd party Vendor management
- Must be able to handle pressure and work with multiple vendors / out-sourcers to resolve complex network and technical issues
- Expertise with SIP (design, deployment, best practices, & topology)
- Expertise with MPLS (design, deployment, best practices, & topology)
- Expertise with METRO E (design, deployment, best practices, & topology)
- Expertise with Cisco Networking technologies
- Expertise with F5 load balancers a plus
- Expertise with Software Define Networks (SDN) especially SD-WANs a plus
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IT Infrastructure Engineer Resume Examples & Samples
- Serves on teams in clearly defining, with the customer, requirements, deliverables and timeframes. Escalates issues and makes recommendations to resolve them to the appropriate audience
- Conducts root cause analysis to identify and resolve complex problems impacting IT Infrastructure
- Develops and/or delivers technical training in complex technical areas
- Completes project tasks to enable the on time, within budget and scope delivery of IT Infrastructure projects
- Assures compliance to required standards, procedures, guidelines and processes
- 1-3 years of experience in Information Technology
- Strong Linux/Unix skills
- Previous Experience with IBM MQ, IBM Integration Bus, IBM Datapower, IBM WebSphere Application Server, Apache, LDAP, SSL Certificate Management
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Paymentspring IT Infrastructure Engineer Resume Examples & Samples
- Works with multiple customers, stakeholders, and system owners to produce requirements, determine feasibility, analyze cost/benefits, generate requirements, provide recommendations, and design complex solutions
- Redhat Certified Systems Engineer (RHSE), VMware Certified Professional (VCP5-DCV), Certified Information System Security Professional (CISSP), and/or Cisco Certified Networking Associate (CCNA) preferred
- 2+ years IT Systems Engineering background related to Linux system design and administration
- Experience implementing Oracle Database Servers, RAC, Oracle Linux, and Oracle VM preferred
- Windows technologies: Server2008/2012, Active Directory (and associated services), WSUS, PowerShell
- Linux technologies: Redhat5/6/7, NIS, SSS, PAM, SELinux, Kerberos, IP Tables, chroot, Satellite, Bash Scripting, Perl, Postfix, SSH, RSyslog, Logrotate, NTP, Sudoers. Proficient with various shell commands such as vim, sed, tar, tail/head, scp, awk, sudo, rsycn, and more
- Strong analytical, judgment and problem solving skills
- Strong interpersonal skills, interacts will with technical and non-technical clients
- Strong documentation and time management skills
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IT Infrastructure Engineer Resume Examples & Samples
- Ability to exchanges information, ideas and concepts. Requires negotiation to achieve coordination and consent
- Ability to use technical knowledge to perform and apply new technical procedures
- Works individually or as a team member, may set work priorities within well established procedures and objectives
- Ability to provide assistance in coordination of activities
- UNIX (primarily AIX v 5.1 and above, z-Linux and x-Linux) with Shell scripting skills and basic administrative skills
- Roker Infrastructure components
45
IT Infrastructure Engineer Resume Examples & Samples
- Reviews, analyzes and evaluates business system and user needs
- Maintain and implement technical solutions, specifications and documentation for various sized projects or daily support initiatives
- Works with multiple customers, stakeholders and business owners to produce requirements, determine feasibility, analyze cost/benefit requirements and recommend design solution options
- Provides training and technical support for users
- Follows change control policies and procedures for application migrations from non-production to production environments
- Minor programming and development
- Troubleshooting software application issues
- Participate in internal and external audits and produce audit documentation and reports as necessary
- 3-5 years’ experience as a Business, Systems or Technical Analyst. Previous experience with Accounting, Finance, Budgeting, HRMS, ITIL applications, Microsoft SQL Server, SharePoint, Dynamics CRM and Office Suite applications preferred
- Strong verbal and written communication skills with the ability to communicate at all levels of the organization
- Strong consensus building, multi-tasking, interpersonal and analytical skills
- Ability to quickly learn new technologies and business functions
- Excellent coordination, documentation and organization skills
- Effectively cope with change, shift gears comfortably, decide and act without having the total picture and comfortable with ambiguity
- Familiar with program languages Microsoft SQL server, .NET, JavaScript, XML
- Self-directed & highly motivated
- Ability to perform effectively in a team-oriented environment
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Senior IT Infrastructure Engineer Resume Examples & Samples
- Takes a lead role in serving on teams in clearly defining, with the customer, more complex requirements, deliverables and timeframes. Escalate issues and make recommendations to resolve them to the appropriate audience
- Takes a lead role conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure
- Takes a lead role to develop and/or deliver technical training in complex technical areas. May mentor less experienced team members in the execution of their duties
- Takes a lead role in completing more complex project tasks to enable the on time, within budget and scope delivery of IT Infrastructure projects
- Assure compliance to required standards, procedures, guidelines and processes
- Other duties as assigned or requested
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IT Infrastructure Engineer Resume Examples & Samples
- Develops or modifies IT Cloud Infrastructure to meet business objectives
- Maintain and implement technical solutions, specifications, and documentation for various sized projects related to cloud objectives
- Assist in regulatory body attestations to maintain cloud environments compliance
- 4+ years IT Infrastructure background related to cloud, virtualization, networking, and security
- Windows technologies: Server2008/2012, Active Directory, SQL Server, PowerShell
- Linux technologies: Redhat6/7, NIS, IP Tables, Bash Scripting, Perl, Postfix, SSSD, Satellite
- Automation tools: Salt Stack, Puppet, Chef
- Network: Switching/Routing, Firewalls, DHCP, DNS, Web Application Firewalls, Load Balancers
- Amazon Web Services: EC2, VPC, S3, SES, SNS, IAM, KMS, Route53, Cloud Watch, Cloud Trail
- Experience with PCI compliance a plus
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IT Infrastructure Engineer Resume Examples & Samples
- Support or modifies IT Infrastructure to meet business objectives
- Maintain and implement technical solutions, specifications, and documentation related to day-to-day support
- 2+ years IT Support background related to virtualization, networking, and/or security
- 2+ years IT Support background related to Linux system administration
- Windows Support Experience: Server2008/2012, Active Directory (and associated services), WSUS, PowerShell
- Linux Support Experience: Redhat5/6/7, NIS, SSS, PAM, SELinux, Kerberos, IPTables, chroot, Satellite, Bash Scripting, Perl, Postfix, SSH, RSyslog, Logrotate, NTP, Sudoers. Proficient with various shell commands such as vim, sed, tar, tail/head, scp, awk, sudo, rsycn, and more
- Network Support Experience: Basic understanding of network topologies, Firewall/IPS concepts, and Load Balancers
- Security/Compliance Support Experience preferred: PCI-DSS, PA-DSS, NIST, or similar. Experience to include documentation, change control, and reporting with regulatory bodies
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IT Infrastructure Engineer Resume Examples & Samples
- Proven technical experience in delivering and supporting enterprise class computing services
- Experience in delivering, managing and supporting Application and Operating Systems Deployment in a geographically dispersed estate
- Contribute to technical roadmaps for technologies supported by End User Compute
- Understanding of security in relation to server, applications, data and databases
- Responsible for 4th Line support of Windows Server OS environment, acting as technical escalation point for End User Compute team members
- Production of detailed documentation for new processes and solution delivery
- Detailed knowledge of capacity, availability, and performance planning and management
- Defining and deploying monitoring metrics and logging systems
- Expert in detailed root cause analysis, server performance management, and issue troubleshooting
- Strong experience of coordinating service solutions with business stakeholders
- Understanding, implementing, and automating security controls, governance processes, and compliance validation
- Implementing systems that are robust, resilient, highly available, scalable, and self-healing
- Experience working within an ITIL aligned organisation
- At least 5-10 years’ experience supporting Microsoft Windows Server architecture and associated technologies in an enterprise environment
- In depth knowledge of Windows Server 2008/2012/2016 environments
- Microsoft Certified Solutions Expert (MCSE) qualified
- Expert level knowledge of PowerShell scripting and automation
- Strong knowledge of Microsoft System Centre Configuration Manager
- Knowledge ofActive Directory services, ADFS, Certificate Services, DHCP, DNS, Group Policy
- Experience in Microsoft App-V application packaging concepts
- Knowledge of Citrix XenApp/XenDesktop 7, Citrix XenApp 6 and Citrix XenApp 5
- Knowledge of Web browsing technologies – Internet Explorer, Google Chrome, Mozilla Firefox, Browsium Ion, Cisco Web Security
- Knowledge of Microsoft Systems Centre Operation Manager monitoring/alerting
- Experience with Solarwinds Server & Application Monitor configuration and management
- Knowledge of hypervisors beneficial - VMware ESX, Hyper-V
- Knowledge of Cloud technologies beneficial – MS Azure
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IT Infrastructure Engineer Resume Examples & Samples
- Hands-on experience and is responsible for corporate network and working closely with business partner’s networks. Working with the core infrastructure teams, this role insures that all network infrastructures services end to end are operating to the highest level of availability and capability
- Design, implement and provide support for all network related hardware/software
- Ensure system uptime and backup for network related equipment
- Work with the team on establishing network design principles, practices, implementations, documentation and LAN/WAN maintenance
- Proficient at conducting incident triage and response for priority 1 outages
- Work closely with project management organization to help report issues and manage project deliverables and provide status and progress reports
- Provide comprehensive and timely support to all internal and external audit requests and requirements as well as implementing business process and IT controls
- Excellent written and verbal communication skills, in both small and large group setting
- Understand business requirements and be able to translate them into technical requirements
- Proactively suggest enhancements to existing configurations, technologies and procedures
- Proficient in documenting network topology, configurations, policies and guidelines
- Ability to work nights and weekends and provide 24/7 on-call support
- Strong analytical skills for interpreting business requirements and translating them into technical specifications
- The ability to prioritize, respond to and follow through on multiple customer requests in a dynamic work environment
- The ability to work independently and in a team is required
- Excellent customer service skills with a demonstrated record of exceeding customer expectations
- Bachelor's degree from a college or university with major course work in a discipline related to the requirements of the position is preferred or equivalent combination of job experience & education that demonstrates the ability to perform the essential functions of this job.8+ years’ experience in networking roles
- Expert knowledge of networking and routing protocols such as, TCP/IP, BGP4 (multi-homing),EIGRP, OSPF (multi-area), etc
- Experience with routing/switching protocols (EIGRP, BGP, HSRP, STP, LACP etc.), IP addressing and protocols (TCP/UDP)
- Expert working knowledge in the operation of Ethernet LAN switching protocols and standards including, VLANs, VLAN aggregation, Ether Channel, PVLANs, Spanning Tree & Rapid Spanning Tree, 802.1Q
- Experience with Cisco Nexus 5K, Fabric Extenders (2K) and NX-OS
- Expert knowledge of configuring Site-to-Site VPNs, Remote Access VPNs NAT, PAT, ACL’s, and high availability on ASA firewall platform
- Experience with WAN deployments including design, implementation and troubleshooting of various types of circuits ( MPLS, DIA, DS-3 etc.)
- Strong understanding TCP/IP, SNMPv2c/v3, NTP, AAA, TACACS, SSHv2, RADIUS, DNS, DHCP, LDAP and other standard protocols
- Experience with industry standard network monitoring, management and packet analysis tools to monitor and troubleshoot network/application performance and connectivity problems (SolarWinds, Cisco Prime, Cisco ACS, WireShark, , etc.)
- Extensive background in planning and designing projects and analyzing existing network systems and procedures for efficiency and effectiveness
- Experience configuring and troubleshooting load balancers (Netscaler preferred)
- Expert knowledge of data center design, build-out, and best practices
- Experience with Cisco Identity Services Engine (ISE) deployment, configuration, and troubleshooting
- Extensive experience performing configuration and troubleshooting of Cisco routing/switching platforms
- Ability to analyze network packet traces (PCAP)
- Experience with AWS and/or Azure Cloud Platform a plus
- CCNP, CCDP, or CCIE certification(s) preferred
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IT Infrastructure Engineer Resume Examples & Samples
- Key skills for this position- Microsoft Clustering, SCCM Experience, Patching Operations, Window Server Troubleshooting. The following skills are a plus, AD experience, security background, Scripting, Cloud Technologies, PKI Management, KMS knowledge, Open Manage Essentials, VMware, VCM, DNS and UCS experience
- Engineer, support and maintenance of company’s Active Directory and Group Policy infrastructure, and Windows core OS
- Maintain network applications – including DNS, and ADFS
- Manage and maintain VMware environment using existing tools such as vCOPs and vCM
- Provide 3rd level technical support and issues resolution of Windows-based servers
- Build standards for Domain Services, NTFS and File Shares
- Develop, deploy and audit NTFS permission
- Create and deploy software packages and modifications via SCCM, login scripts, or GPO
- Maintain and manage UCS / Dell Servers, NOS, Security and system patches on all Windows servers
- Maintain LAN/WAN connectivity and services
- Monitor and document servers and network devices using existing tools such as Dell OpenManage and Firescope
- Produce and maintain procedural documentation throughout the lifecycle of the system
- Assist team members on projects and servers preparations
- Participate in product assessments and POC initiatives
- Participate in Change Management and Problem Management calls
- Train offshore teams on operations’ support procedures, evaluate their performance and take corrective actions
- Develop, utilize, and troubleshoot scripts written in Powershell, VBScript, and DOS Batch
- Provides 24-hour on-call escalation support for problem analysis and resolution
- Produce reports as requested for auditors, and managers as requested of AD and file server permissions
- Undertake other tasks as directed by Management
- Integrity and Trust: Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain
- Bachelor’s degree from a college or university with major course work in a discipline related to the requirements of the position is preferred; Will consider the equivalent combination of job experience & education that demonstrates the ability to perform the essential functions of this job
- MCSE, MCP, VCP, and CCA certifications are preferred
- 4+ years of hands-on experience working within a windows environment
