Support Center Manager Cover Letter

In response to your job posting for support center manager, I am including this letter and my resume for your review.

In my previous role, I was responsible for written and verbal consultation to debug customer related issues with TIBCO’s enterprise software applications and SOA systems.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Strong knowledge of the card business model
• TM1, SQL, IDN knowledge preferred
• Proven record of successfully supporting a sales program
• Experience managing strategic projects
• Experience working with ecommerce business channel operations
• Experience in the Premium Software Support industry
• Relevant industry certifications during various phases of career OCP/OCM, PMP, ITIL
• Navigation and Survivorship Program

I submit this application to express my sincere interest in the support center manager position.

Previously, I was responsible for day-to-day technical support to customers for Point of Sale systems, software and hardware.

Please consider my qualifications and experience:

• Driven by achieving success through people
• Combine work on a strategic and tactical level
• Understands SLA’s and overviews KPI fulfilment in alignment with Incident Manager
• Maintains overview of the contract and is able to identify areas of focus
• Prefer prior Global experience - Occasional Global Travel
• Possess strong organizational skills to prioritize and independently manage multiple initiatives from concept to finish
• Possess strong interpersonal/collaboration skills
• Possess excellent verbal (including group presentation) and written communication skills

I am excited to be applying for the position of support center manager. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for food & Beverage Point of Sale system support on a rotating basis, which involves both software and hardware.

Please consider my experience and qualifications for this position:

• Genetic Counseling
• Siteman Counseling Services
• Volunteer Program
• Experience with the ITIL framework and methodologies
• Experience with IPsec and SSL VPNs
• Proficient with Google Applications and Microsoft Office Suite
• Effective written/communication and analytical skills
• Post-secondary education (business, marketing, retail, finance, economics)

Please consider me for the support center manager opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for demonstrations of the technical systems, software and applications of the SCC that support minimizing risks for Takeda.

My experience is an excellent fit for the list of requirements in this job:

• Management experience in retail operations and/or merchandizing, an asset
• Good knowledge of actual promotions and merchandizing programs within Discount, an asset
• OS knowledge
• Solid knowledge of Contact Center business
• Knowledge about real time staff planning and standard workforce management
• Sales knowledge in regards to the Customer Support Center
• Understanding of and experience in change management
• Knowledge of an experience with forecast methods and processes

I am excited to be applying for the position of support center manager. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for oversight and leadership for the support and upgrading of all desk-top and enterprise related hardware and systems software.

Please consider my qualifications and experience:

• Possess strong business acumen to develop effective HR solutions aligned with business needs
• Prior HR experience in a fast-paced, geographically dispersed restaurant, retail or services organization with U.S. and international operations
• Prior experience supporting multiple corporate functions and interfacing with employees at all levels, including senior executives
• Microsoft SCCM Administrator Certification or at least successful participation of corresponding training courses
• Patch management using SCCM, especially WSUS and Windows 10 servicing
• Good knowledge of Microsoft Windows (workstation and server class OSs)
• VBS and PowerShell scripting or willingness to learn them
• Good knowledge and practical experience with SCCM related technologies