Center Support Cover Letter

I submit this application to express my sincere interest in the center support position.

In the previous role, I was responsible for level two diagnostics of Windows and Citrix Client issues including operating systems, devices, services, printing, network issues and client application issues.

My experience is an excellent fit for the list of requirements in this job:

• Flexible by adapting training style and material to fit needs of all various learning styles among class participant
• Select and apply standard policies and procedures
• Work in a fast paced and cross functional team environment (collaborate with Cypress & Dallas locations)
• Establish and maintain good working relationships and networks across a broad range of people and groups
• Be a great motivator, set goals, and continuously improve
• Recognize weak spots in comprehension and/or training and development workarounds
• Gather, process, and present appropriate training materials
• Able to anticipate internal and external customer issues and preplan resolutions

I submit this application to express my sincere interest in the center support position.

In the previous role, I was responsible for hands on support of server and network equipment in coordination with data center and network support teams.

Please consider my experience and qualifications for this position:

• Working knowledge of quantity food preparation and serving techniques
• Willingness to maintain flexibility and perform multiple warehouse functions as needed with a sense of urgency
• Customer service orientation with good interpersonal and problem solving skills
• Strong oral and written communication and reading skills in English in order to read work documents, complete paper and electronic documentation, respond to incoming service questions and follow written instruction
• Basic math skills with good attention to detail and high concern for data accuracy
• Demonstrated experience solving problems with a wide variety of computer software and hardware, and fundamental knowledge of network technology in a customer service environment—including phone support
• Experience with ITIL, Incident Management, EasyVista, and/or SQL databases are highly beneficial
• Computer skills including word processing, spreadsheets, database, Internet software, E-mail, Windows XP, Windows 7, Windows Server

I would like to submit my application for the center support opening. Please accept this letter and the attached resume.

Previously, I was responsible for first-level response operations, troubleshooting, monitoring & dispatch support for data center computing infrastructure and network systems, including:.

Please consider my experience and qualifications for this position:

• Proficient with multi-line phone systems and general office equipment
• Advanced computer software and hardware knowledge
• Advanced Internet, Windows knowledge
• Able to maintain a professional telephone presence
• Significant experience troubleshooting proprietary software
• Experience with Client/Server Printer troubleshooting
• Demonstrated experience solving problems with a wide variety of computer software and hardware in a customer service environment
• Experience with Service Desk Express (SDE), EasyVista, SQL databases and/or antivirus software are highly beneficial

I am excited to be applying for the position of center support. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for primary support of field images utilizing Windows operating systems as well as VMWare / MokaFive.

Please consider my qualifications and experience:

• Accounting and or Finance certifications such as CPA, CIA, PMP, or CFE are preferred
• Experience with Oracle, People Soft, Kronos, Service Anywhere, and/or other ERP and accounting systems is preferred
• Excellent verbal and written communication skills including good grammar and a well-modulated speaking voice
• Advanced proficiency in Microsoft Windows, Microsoft Office (Works/Word, Outlook, Excel, ) computer systems, calculator, telephone and related business equipment
• Organization skills – can plan, execute, and control multiple tasks
• Communication skills – excellent written and verbal presentation skills
• Current licenses and certifications from the State licensing agency
• Knowledge of job functions of pharmacy staff members

Please consider me for the center support opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for support and administration of MST systems, including equipment and network configurations, customization, table and file moves, data integrity and accuracy.

Please consider my experience and qualifications for this position:

• Administrative experience within a manufacturing or warehouse environment
• Motivated to seek out additional tasks for completion
• Excellent command of spoken and written English (C1-C2 level)
• Excellent leadership, organization, and planning skills
• Customer-first mindset with high sense of ownership
• Frequent interaction with others
• Knowledge of Microsoft Operating Systems, Microsoft Office, email, and basic network knowledge and concepts
• Knowledge of Desktop and Laptop computers, file directories, printer setup and support