IT Support Manager Cover Letter

I would like to submit my application for the IT support manager opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for support of mobile devices and software including Android phones and related applications, Panasonic Toughbooks tablets, and Apple Products including iPhones and iPads.

Please consider my qualifications and experience:

• Ensure that service delivery performance and customer experience goals and objectives are met at a cost acceptable to the business
• Experience with budgeting and managing to a budget
• Strong industry knowledge in the Work at Home arena
• Experience implementing and managing large scale solutions
• Schedule flexibility to align with change windows / off hours when necessary
• Confident decision making skills and abilities
• Strong knowledge of desktop system and software quality assurance best practices and methodologies
• Proven experience in overseeing the direction, development, and implementation of staff delivering software solutions

I am excited to be applying for the position of IT support manager. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for leadership in conjunction with fellow Help Desk FT staff and oversee various supervisory tasks including, but not limited to, managing the Help Desk computing environment (including active directory administration and equipment purchases) and student access to system tools/resources.

Please consider my qualifications and experience:

• Experience with configuration/maintenance of Oracle EPM integrations (outbound and inbound)
• Experience with configuration/maintenance of Oracle EPM business processes
• Experience with configuration/maintenance of Oracle EPM security
• Experience with cloud-hosted applications and understanding of B2B VPN
• Excellent work ethic and process oriented work-style to achieve consistent and predictable results
• Basic knowledge of enterprise telephony technology
• Advanced knowledge of compliance regulations for the Life Science industry
• Advanced knowledge of Systems Validation Methodology

I submit this application to express my sincere interest in the IT support manager position.

Previously, I was responsible for support for various mobile devices, including Apple iOS, Android, and Windows, including support for connecting and troubleshooting systems and mobile devices to wired and wireless networks.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• High comfort level using Access databases
• Access SQL query skills strongly preferred
• IT skillsets combined with banking
• ITILv3 Certification knowledge of Service Management and Delivery, Incident, Service Request, Problem and Change management
• Technical knowledge of IT data center infrastructure, network, systems and end user computing
• Worked as sales/account manager with IT services or technology product companies or as vendor manager or procurement manager preferred
• Interpret and develop policies, procedures, and guidelines for the Technical Services Desktop team that will assist the staff and business users in expediting the resolution of reported issues
• Advanced level knowledge of ITIL/ITSM principals and applications to IT Services

In response to your job posting for IT support manager, I am including this letter and my resume for your review.

In my previous role, I was responsible for support for implementation, troubleshooting and maintenance of Information Technology (IT) systems to include but not limited to:.

Please consider my qualifications and experience:

• Typical project team is large and complex and pulled from all areas of Company
• Experience leading a team of high performing individuals
• Expert knowledge of workflow, process design, KPI reporting
• Proven business process acumen
• Administrator experience with other Software as a Service (SaaS) products is an asset
• Experience composing project documentation (e.g., high level use cases, detailed business specifications, project plans)
• Self-starter with proven resource, project and management experience in a fast-paced, high-demand environment
• Demonstrated leadership and management abilities in the areas of planning, organizing, problem solving and execution of project plans

In response to your job posting for IT support manager, I am including this letter and my resume for your review.

Previously, I was responsible for exceptional troubleshooting expertise with a clear understanding of enterprise infrastructure and the ability to quickly assess and lead remediation of systems issues.

My experience is an excellent fit for the list of requirements in this job:

• Advanced knowledge of Change Management (ITIL)
• Requires experience linking business needs and processes to technology in a GxP environment
• Proficiency in Enterprise ERP/MES systems
• Knowledge and Experience in system lifecycle management
• Experience transitioning and delivering large scale enterprise desktop and end user device management platforms such as Altiris, Casper, WSUS, Tanium and AirWatch/MobileIron
• Extensive experience and working knowledge of computer hardware, software, telecom, and networking systems
• Embraces ownership of supported application operations
• Able to manage thru high stress situations demonstrating advanced emotional intelligence