Applications Support Manager Cover Letter

I would like to submit my application for the applications support manager opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for performance monitoring of all supported applications, issuing timely and accurate notification of application outages.

Please consider my qualifications and experience:

• Experience with mud reporting software in oil and gas
• Seasoned analyst with the solid knowledge of current functionality and application trends
• Knowledge of ITIL processes such as Incident management, Change Management and Problem Management
• Experience with utilizing ETL tools such as Talend, Hadoop
• Knowledge of UNIX, DB2 database or Oracle database
• Demonstrated strong analytical, project management, and time management skills
• Knowledge expert in financial systems and/or custom solution design and maintenance, preference for direct knowledge of Lawson/INFOR
• Excellent technical project management

I submit this application to express my sincere interest in the applications support manager position.

In my previous role, I was responsible for peopleSoft Application Management services by troubleshooting the application architecture issues and stabilizing the applications, implementing application and Peopletools upgrades and project migrations.

Please consider my qualifications and experience:

• Expertise in support of complex, enterprise-class IT solutions and integrations including smooth introduction and rollout of new IT solutions, retirement and migration of prior solutions and platforms
• Individual should have a track record of success identifying, proposing, documenting, and implementing improvements to complex processes and systems
• BA/BS in a related discipline preferred
• Knowledge of standard software applications, Word, Excel, Microsoft Project, Power Point, Reporting tools, SQL, Report Builder, Tableau, Qlik, Spotfire
• Travel – 1 week a quarter (average)
• Experience with Windows platforms and scripting
• Experience in Interfacing with Business on application build and support
• Excellence in Microsoft Office products especially Excel for building data model for analysis and PowerPoint for management reporting

I am excited to be applying for the position of applications support manager. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for first level application support to end users, including basic application functionality and configuration, user management, data correction, application upgrades and basic problem solving.

Please consider my qualifications and experience:

• Wireless Billing and Amdocs ensamble knowledge
• Organizational skills to manage multiple tasks and deadlines
• Proficient in documenting technical processes and procedures
• Prior experience with multiple IT Service Management systems
• Working knowledge of Microsoft products including Exchange, Office, XP, Windows 7
• Experience of Quality Processes and Systems or similar knowledge in other Operations areas such as Manufacturing, Manufacturing Engineering, Supply Chain etc
• Will need to be able to work effectively with others, both within the company and outside the company, to accomplish administrative duties
• Database designs, systems administration, access management and maintenance experience

I submit this application to express my sincere interest in the applications support manager position.

In the previous role, I was responsible for production support/analysis to include problem resolution, application administration and configuration, application support for SDLC related products.

My experience is an excellent fit for the list of requirements in this job:

• Financial institution experience or exposure
• Specific experience providing front and backend support of Xytech Solutions platform
• Background in Customer Service and/or Vendor Management preferred
• Business knowledge of inventory and ordering systems preferred
• Good system configuration knowledge
• Experience supporting public/private cloud based, Java, or e-commerce applications
• Overall management ofall CKHN Credentialing staff who provide Patient Billing support services in the CKHN Billing Office
• Provides guidance and direction to team members on system issues, new systems development, software evaluations, business process design, and enhancement of existing systems

I would like to submit my application for the applications support manager opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for on-site operational support for all current and future 3rd party application software tools and utilities that are utilized to support the full eDiscovery process lifecycle.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Understanding of different infrastructure technologies (Hardware and Software) like servers, operating systems, storage, network, databases, middleware
• Understanding of Public/Private Cloud computing and associated services
• Strong retail understanding
• Strong financial acumen of retail
• Flexibility to work after-hours and on weekends
• Strong presentation skills are ideal
• ATI industry or passenger solutions experience
• Broad understanding of the business and regulatory requirements