Applications Support Analyst Cover Letter

Please consider me for the applications support analyst opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for technical support for the development, optimization and implementation of customer applications dealing with complex HPC computer systems.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Triage and resolve Production incidents and user requests not resolved by L1 or L1.5 support teams or those directly assigned to the L2 team
• Work with team members to identify a work-around if permanent solution cannot be reached in a timely manner
• Escalate to senior team members and leads in a timely manner when resolution cannot be achieved
• Help recreate and test possible solutions and/or workarounds in lower environments prior to implementing in Production
• Update and maintain incident tickets in ticket management system(s)
• Good Understanding of database and middleware concepts
• Secondary Mortgage Knowledge is preferred
• Oracle/Sybase/Microsoft database concepts

In response to your job posting for applications support analyst, I am including this letter and my resume for your review.

Previously, I was responsible for solutions and support on customer’s open issues surrounding the Oracle HR/Financial Applications and communicate the status of those issues to the client community.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Working knowledge of different support tools, such as ServiceNow, SCCM and/or ADEX
• Significant experience with installation, imaging, troubleshooting / repair of computer systems
• Cross functional experience in multiple workgroups including integration, production, development, design, architecture and or test preferred
• SQL Developer expertise
• Oracle eBusiness Suite expert
• Proficient in the use of standard Microsoft Office products, particularly Word and Excel Internet Explorer
• Hands on experience with working with UNIX from the command line and analyzing logs and have an understanding of web servers, application servers and Autosys
• Strong customer interactions skills

Please consider me for the applications support analyst opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for day-to-day, hands-on technical support of Oracle based production and development systems, and new projects, running Oracle Applications on various platforms.

Please consider my experience and qualifications for this position:

• Middleware technologies such as Weblogic, JBOSS, Apache
• ITIL Foundations and/or Service Management experience preferred
• Reporting Tools (Crystal, nvision, Business objects, Excel, Tableau)
• SFTP and/or Direct Connect
• Previous experience in the Financial Services industry, ideally with specialization in trade floor support
• Experience with at least one scheduling tool Autosys, Control-M
• Experience with Callidus TrueComp
• PeopleSoft and/or Hyperion experience

I am excited to be applying for the position of applications support analyst. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for oracle Applications support and guidance ensuring daily operations are running smoothly, which includes troubleshooting, resolving issues, training, documentation and tracking of tickets within the support ticketing queue.

My experience is an excellent fit for the list of requirements in this job:

• Hardware warranty and support partner with technicians and third party vendors to obtain results to complex technical issues
• Helps other deliver results within defined timelines
• In-depth, hands-on knowledge of and experience with enterprise and desktop applications, including, but not limited to
• Strong knowledge of relational database design and support, including the support of large SQL systems
• Experience with Shared Services, Hyperion Financial Reports
• A+ Certified preferred and/or equivalent certification
• Experience working with and supporting Windows 8 and 10
• Troubleshooting, solving simple to mid- level network problems, device configuration and testing, local and web application

In response to your job posting for applications support analyst, I am including this letter and my resume for your review.

In my previous role, I was responsible for the second IT level support for multiple Regional & Global systems and applications from medium to high complexity (complexity defined by size, technology used and system feeds and interfaces, considering the SAP -ERP Company- as the most complex system), ensuring the following:.

Please consider my qualifications and experience:

• Experience in supporting e-Trading environments –algorithmic trading, smart order routing, low-latency trading, exchange connectivity
• Experience in tooling within a Front Office technology environment to drive down the operational risk inherent in performing manual tasks
• Working knowledge of business flows and terminology within Equities Cash and Derivatives
• Applicants are Technical Expert in area(s) of expertise and focus
• Proven experience implementing non-functional requirements for varied platforms including Java/J2EE, XML (XSD, XPath, XQuery, XSLT), Unix/Linux, JDBC, DB2, MQ/JMS, Splunk, Dynatrace
• Familiarity with ITIL Change Management concepts and tools
• Applied knowledge of ITIL concepts and practices
• Experience with IT Service Management tools (ServiceNow, Footprints, Remedy)