Front Office Manager Cover Letter

I am excited to be applying for the position of front office manager. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for dispatch services for guest requests related to luggage assistance, room service orders, housekeeping amenities, wake-up calls, check outs, early arrivals and late departures, messages, paging, long distance assistance and other special services requested by guests or administrative personnel.

Please consider my experience and qualifications for this position:

• Supervise Associate service to ensure that guest service, operational needs and financial objectives are met
• Oversee concierge department and be a key driver of car parking revenue for the hotel
• Have a clear understanding of the impact of departmental operations on the overall property financial goals and KPI’S
• Demonstrate leadership in Front Office operations, sound financial acumen and strong relationship management skills
• Ideally Minimum 12 months experience in Front Office Managers role within an International Hotel Chain
• Proficient with Opera, Excel and Word
• Reputation as a collaborative and results-oriented leader, with excellent business acumen
• Opera knowledge is essential

I am excited to be applying for the position of front office manager. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information.

Please consider my experience and qualifications for this position:

• Strong customer and employee relation skills
• Maximizes rooms revenue through participating in upselling techniques, yield management group meetings and implementing and supporting agreed upon Revenue Management strategies and practices
• Oversees group business, reviewing and ensuring details of conference resumes are met and serves as a liaison with the conference convenors
• Develops, implements and maintains Service standards
• Conducts and coordinates timely performance reviews for all team members
• Conducts and participates in monthly communication meetings
• Produces yearly labour and capital budgets for Front Desk
• Monitor the Front Desk Scores and follow up with guests to resolve the opportunities while driving problem resolution scores

I submit this application to express my sincere interest in the front office manager position.

Previously, I was responsible for personal curbside meet and greet, escort to the respective guest room, and in room check-in.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Interfaces with physicians, hospital, insurance providers, and other physician practices to assure patient satisfaction
• Assists in growth and marketing of the clinic
• Knowledge of Front Office operations and the daily requirements to maintain and efficient and effective front office team
• Exhibits objectivity and openness to the views of others and contributes to building a positive team spirit
• Computer knowledge including intranet, Property Management Systems, WORD and EXCEL are necessary
• Excellent leadership, organizational and delegation skills
• Advanced user of Opera system
• Exposure in 5 star hotel environment, with a front office Management background

I am excited to be applying for the position of front office manager. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes and packages are delivered in a timely manner.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Smartly presented, friendly and approachable
• Strong operational background with experience in the implementation and management of brand standards
• Sound revenue management and reservations experience
• Malaysian Nationality only
• Positive role model and team player
• Coordinates management of the Front Desk to ensure a smooth operation and the highest level of guest satisfaction
• Professional image and personality exuding confidence and leadership skills
• Creative, innovative, and strive for continuous improvement

I submit this application to express my sincere interest in the front office manager position.

In my previous role, I was responsible for regular feedback to Guest Room Attendants and House Persons on specific job responsibilities and guest service.

My experience is an excellent fit for the list of requirements in this job:

• Update guest profile and maximize the utilization of ACDC reports to personalize and make guest stay experience a memorable one
• Develops, implements and maintains new incentives to motivate employees and maximize hotel revenue
• Ensures effective utilization & productivity of all staff through staff planning, hiring, scheduling & adhering to budget
• Experience in training & developing teams, implementing best practices to consistently be creative & innovative
• Thorough knowledge of hotel services and facilities
• Fluency in a foreign language, preferably French
• International experience and multi-lingual skills will be preferred
• Excellent communication skills with diverse constituents (teachers, students, parents, and other stakeholders)