Front Office Agent Cover Letter

I submit this application to express my sincere interest in the front office agent position.

In my previous role, I was responsible for analytical support including development of basic financial projections and cost benefit analysis of agent engagement programs and analysis of segmentation market research.

Please consider my experience and qualifications for this position:

• Review arrivals noting special requests and blocking rooms as necessary for VIP’s and group arrivals
• Complete all items as listed on shift checklists
• Ensure proper credit card procedures are followed based on PCI compliance guidelines
• Hotel history and neighborhood knowledge
• Schedule daily group activities
• Advise guest of any messages, mail, faxes, received for them and hand them to the guest if they come directly to the front desk
• Communicate service and amenities of the hotel to guests
• Input, update and maintain guest profile and history which includes but not limited to guest preferences and alerts

I submit this application to express my sincere interest in the front office agent position.

In my previous role, I was responsible for basic helpdesk and trouble-shooting support on: video-conferencing software, single sign-on support, Office 365, basic Mac functions, and conference room technology (TV, ClickShare screen share, webcam).

My experience is an excellent fit for the list of requirements in this job:

• Preferably has relevant experience in the hospitality industry
• Preferably comes from a hotel management-related education background
• Immaculate presentation & articulate communication
• Understands and capitalizes on the seasonal nature of the surrounding area
• Retail, sales, or relative background will be a strong asset
• Enrollment or completion of a post secondary school education in hospitality or tourism
• Past work experience in a customer service environment
• Current work authorization for Canada

I am excited to be applying for the position of front office agent. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for logistical support for special groups and programs such as booking hotels, managing bus schedules, liaising with home-stay families, organizing field trips and group airport pick-ups.

Please consider my experience and qualifications for this position:

• Input work orders in HotSOS when the requests come directly to the front desk
• Offer detailed information on the voice mail system to callers and guests wishing to leave messages
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity deliver) immediately, and follow-up with relative departments after completion
• Meet with departing Front Desk Host to review business status, log-book and follow-up items
• Provide Concierge service - fluent knowledge of local restaurants, special events, city attractions, and guest amenities when necessary
• Knowledgeable of hotel fire and emergency procedures
• Previous experience with automated property management system
• Endure various physical movements throughout the work areas, such as removing guest luggage to/from all types of vehicles and guest rooms

In response to your job posting for front office agent, I am including this letter and my resume for your review.

Previously, I was responsible for administrative support for office programs and events (purchasing, marketing, room reservations, parking, etc.).

My experience is an excellent fit for the list of requirements in this job:

• Important experience in 5* hotels
• Flexible and able to work various shifts (mornings, evenings, overnights)
• Excellent interpersonal and communication experience, both verbal & written
• Problem solver and have a passion for service and hospitality
• Computer skills communicating over the telephone
• Previous experience in guest/customer service environment
• Experience in a hotel environment is preferred
• Enjoys crafting creative and best-fit solutions

I am excited to be applying for the position of front office agent. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for planning recommendations regarding the needs for expansion, reduction and development of leisure programs and facilities.

My experience is an excellent fit for the list of requirements in this job:

• Opera knowledge preferred
• A passion for delivery exceptional customer service!
• Previous experience in a Four or Five-Diamond quality hotel is preferred
• Ensure that both the Duty Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
• Experience with hotel reservations software – advantageous
• Proficient in MS Office and Opera, essential
• Technical proficiency (strong skills in computer applications)
• Flexible schedule to include both weekend days, holidays, evenings and early mornings as needed