Client Support Cover Letter

I would like to submit my application for the client support opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for 1st and 2nd line support for various clients, both internal and external, across a suite of systems/flows.

Please consider my experience and qualifications for this position:

• Basic Linux commands and SQL knowledge
• Self-disciplined and conscientious work ethic
• Good analytical, interpersonal/people and leadership skills
• General understanding of investment company rules and regulations (SEC and FINRA)
• Analytical approach to problem solving and decision making (inc root cause)
• Previous Helpdesk/ Call Centre background advantageous
• Effective team player who supports and helps their colleagues
• Benefit Administration and/or insurance background, including solid understanding of consumer-driven health programs, strongly preferred

I would like to submit my application for the client support opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for support to the Office & Events Coordinator with all VPSAEM event coordination and lead all event coordination in the absence of the Office & Events Coordinator.

My experience is an excellent fit for the list of requirements in this job:

• Research client/customer complaints about service levels
• Work with National/Central support groups to expedite problem resolution
• Coordinate networking issues between client and TM IT
• Resolve issues with Customer Service for events with problems and/or special circumstances
• Restart database server, credit card server, and DIGIT server
• Thorough understanding of Microsoft Office applications
• High level of initiative and positive collaboration working successfully in a team environment
• Coordinates and executes responsibilities with minimal direction

I submit this application to express my sincere interest in the client support position.

In the previous role, I was responsible for customer Support – for the Brokerage, Research, Sales & Trading (BRS&T) product suite, primarily via email and telephone.

Please consider my qualifications and experience:

• Direct client interaction and support
• Client service excellence, with a focus on being helpful, fast, reliable, responsive, proactive, friendly, dynamic and professional
• Spoken and written fluency in English is mandatory
• Provide outstanding IT helpdesk services to our end-users
• Provide technical and process guidance to the IT helpdesk team members
• Perform 2nd level support and troubleshooting for client devices
• Escalate issues to 2nd level application support teams as appropriate
• Develop and improve IT support processes

In response to your job posting for client support, I am including this letter and my resume for your review.

In the previous role, I was responsible for world-class customer service to clients in all interactions, striving for first contact resolution and exceeding client expectations.

My experience is an excellent fit for the list of requirements in this job:

• Experience with Active Directory, Account Management, GPO
• High sense of responsibility and able to work under limited supervision
• January through April17 he/she will be assigned to work 1 to 2 nights and Saturdays
• No vacation time is approved during these periods
• Outside the hours above OT will be needed if working on special projects or to meet responsibilities on an individual basis
• Basic knowledge of personal finance products preferred
• Remain current with new software/product releases
• Process audits, will call, prebox and comps ticket pulls

In response to your job posting for client support, I am including this letter and my resume for your review.

In the previous role, I was responsible for application & End User service to the ENOVIA Suite of tools for the legacy production systems as well as Second Century.

Please consider my experience and qualifications for this position:

• Possess technical troubleshooting skills and an understanding of computer hardware, operating systems, and productivity software
• Extensive experience with setup, repair and modification of Windows PC desktops and laptops, printers and other peripherals
• Certification in A+ and current MCSE preferred
• Knowledge and experience of desktop and network management, deployment and tracking tools such as SMS, Ghost, Citrix or comparable applications
• Experience with training and the creation of manuals or customer education materials
• Experience with virus and spyware protection
• Experience with ticket work request processes and systems (Remedy, Integrated Maintenance Data System)
• Deep, intuitive SaaS knowledge gained from experience in fast-growth organizations