User Experience Researcher Resume Samples

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E Towne

Emie

Towne

967 Mason Extension

Houston

+1 (555) 866 0530

967 Mason Extension

Houston

Phone

p +1 (555) 866 0530

Experience Experience

Houston, TX

Junior User Experience Researcher

Houston, TX

Mertz, Quigley and Doyle

Houston, TX

Junior User Experience Researcher

Perform competitive analysis
Recruit participants or work with vendors on recruiting
Create screening questions, test questions, tasks and test materials
Create reports of test results that describe the findings and recommend actions
Execute research projects using a wide range of tools and methods
Communicate UX test results and how to use them to improve UI
Monitor online customer feedback and report on issues and trends

Chicago, IL

User Experience Researcher

Chicago, IL

Terry, Altenwerth and Schmidt

Chicago, IL

User Experience Researcher

Work with designers, product managers, developers, prototypers and other team members to evaluate the level of accessibility compliance prior to user testing
Manage the scheduling and work of, and provide coaching to junior staff
Develop measurement strategies that drive business objectives and goals directly to Key Performance Indicators (KPIs)
Create and manage research roadmap and calendar
Work with the UX project team, program teammates, and key stakeholders to create user research plans
Develop testing plan to align with product, design and development teams
Work with design team to develop weekly testing schedule for iterative design process

present

Los Angeles, CA

Senior User Experience Researcher

Los Angeles, CA

Hodkiewicz, Murray and Dickinson

present

Los Angeles, CA

Senior User Experience Researcher

present

Design questionnaires, discussion guides and surveys for use in conducting research
Execute or facilitate research, including questionnaire development and/or moderating/facilitating sessions
Analyze results/data and translate into clear and useful strategic and tactical insights to support clients and project teams
Analyze quantitative/qualitative data—gathered from user studies, community forum posts, surveys, and online/product analytics—and present study findings in a timely manner, in alignment with project milestones
Embrace learning and curiosity about Autodesk tools and markets
Positive, winning attitude
Adept at influencing outcomes via teamwork & diplomacy

Education Education

Bachelor’s Degree in Human Computer Interaction

Liberty University

Bachelor’s Degree in Human Computer Interaction

Skills Skills

Ability to produce exceptional user experience research deliverables expressed in a portfolio of your work
Knowledge of quantitative and qualitative user research methodologies, including: statistical analysis of survey data, analysis of data from analytics platforms, designing and conducting usability studies, heuristic evaluations, participatory design activities and focus groups
Hands on experience running in person and remote user testing using a variety of methodologies such as in-house user labs, remote user testing, eye-tracking studies, card sorting, and coffee shop testing
Strong organizational skills, able to act independently and able to switch quickly between different projects, even within a day
2 or more years of professional experience in the field of user research and usability
Proficient in software usability principles and is aware of current trends and advances in interface and functional design
Ability to execute on individual studies in a timely manner while delivering high quality and accurate results
Expert user of Excel, and usability testing tools such as Morae, Survey Monkey, or other comparable tools
Strong verbal and written communications skills coupled with high attention to detail
Excellent observational skills and great analytical ability

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User Experience Researcher Resume Examples & Samples

Proficiency in qualitative and quantitative data analysis, remote testing, eye tracking, testing mobile interfaces, card sorting, survey evaluation, A/B and multivariate testing, and heuristic evaluations
Working knowledge of data-logging tools such as Ovo Studios, Morae, Camtasia, etc
Experience with statistical analysis is a plus
Experience with financial domains is helpful but not required
Experience leading a UX research team is a plus
User Research/Ethnographic Interviews
Usability Findings / Design Recommendations
Usability Evaluation Plan w/ Metrics
Identifying and Recruiting Participants
High-level "Senior Executive" Summaries / Presentations
Before/After Products with improved Usability & ROI

User Experience Researcher Resume Examples & Samples

Undergraduate degree in Human Computer Interaction (HCI) or related field required
5+ years of experience in user experience research and design
Moderation, interview techniques and usability session experience essential
Effective communication of research results and recommendations across roles & levels
Practical experience and understanding of research methodology, practice and recruitment
Proven ability to deliver high quality outputs; presentations, written reports
An understanding of design principles, goals and approaches is a must
An awareness of current technologies, and their application and relevance to digital experiences is an advantage
Solid communication (verbal and written) and interpersonal skills
Ability to influence others and provide thought leadership on research
Actively listens, hears and understands what is said and not said, and with nuanced comprehension of meaning and intent
Team work: Develops and sustains effective and cooperative working relationships with vendors, peers, managers and other internal or external stakeholders

User Experience Researcher Resume Examples & Samples

User Experience Research
3+ years of experience conducting qualitative and quantitative user experience research
Proven ability to lead large scale projects, stakeholders
Strong understanding of strengths and shortcomings of different user experience research methods, including when and how to apply them during each product phase
Curiosity and eagerness to learn and improve on existing and new research methodologies
BA in Cognitive Science, Statistics, Psychology, Human Computer Interaction or related fields. MS in Human Computer Interaction, Cognitive Science or related fields preferred
Other preferred qualifications

Senior User Experience Researcher Resume Examples & Samples

Work with clients and the interactive team to develop research plans, recommending specific methodologies as appropriate
Design questionnaires, discussion guides and surveys for use in conducting research
Execute or facilitate research, including questionnaire development and/or moderating/facilitating sessions
Analyze results/data and translate into clear and useful strategic and tactical insights to support clients and project teams
5-8 years of experience conducting web design research and/or usability testing, including study design, moderating/facilitating, analysis, and requisite software/hardware tools
Experience designing questionnaires, discussion guides and surveys for use in conducting research
Experience with executing or facilitating research, analyzing results/data and translating into a clear and useful strategic insight to support clients and project teams
BA/BS degree required, quantitative or social sciences major(s) preferred
Experience with effectively communicating ideas and findings through written reports and oral presentations with clients and team
Ability to convey complex, technical subject matter in a clear and straightforward manner
Ability to convey a professional and positive image
Ability to objectively facilitate/moderate group discussions in professional and research settings
Experience with quantitative analytical techniques and tools (SAS, SPSS experience a plus)
Basic knowledge of statistics, advanced knowledge/coursework a plus
Experience with web analytics and/or search marketing a plus
Master's degree with specific interest in Brand Strategy

User Experience Researcher Resume Examples & Samples

Help the team understand what our users are doing and why – usability,competitive analysis, interviews, surveys, analytics, and more
Define problems and opportunities – analysis of current behaviors and attitudes combined with product team goals
Create and show solutions – reports and data-driven recommendations used to evaluate designs and inspire new ideas
Iterate based on “validated learning” – more testing and analysis as you work with designers and other researchers
Deliver and follow through – launch new ideas and post-launch analysis on metrics and user behavior
URL or PDF of portfolio
Only submittals with required application materials included will be considered

User Experience Researcher Resume Examples & Samples

Work with designers, product managers, developers, prototypers and other team members to evaluate the level of accessibility compliance prior to user testing
Identify, plan and moderate appropriate research best suited to deliver necessary insights on the accessible user
Continually strive to improve our research and design process to deliver better output
Collaborate with other teams to measure our effectiveness in building accessible products
Knowledge of Accessibility guidelines, ADA, W3C WCAG 2.0 and Section 508
Experience with Assistive Technology desired including screen readers, screen magnifiers, Dragon Naturally Speaking etc
Well-versed in preparing and making formal presentations/reviews
MA/MS degree or equivalent in Human Computer Interaction, Human Factors, Cognitive or Experimental Psychology, or a related field
A minimum of (2) years of directly related work experience in collecting user data for online interfaces is typically required
3 years of work experience is required for individuals holding a BA/BS in one of these fields. Direct experience with user experience research methodologies including experimental design
Two or more years of experience as a usability test facilitator or moderator, with a demonstrated professional demeanor and an ability to put research participants at ease
Experience conducting research with the accessible community preferred, but will train the right candidate
If qualified, we will consider candidates that can work remotely

Senior User Experience Researcher Resume Examples & Samples

Deliver research strategy and contribute to designs that meet or exceed user needs
Analyze quantitative/qualitative data—gathered from user studies, community forum posts, surveys, and online/product analytics—and present study findings in a timely manner, in alignment with project milestones
Curate and broadly share behavioral customer insights, collaboratively develop action plans for resolving customer pain points, and contribute to increased empathy for customers within User Experience, Product Management, Marketing and Engineering teams
Advance the discipline of user research and usability within Autodesk to capture efficiencies, minimize re-work and remove redundancy
Ability to produce exceptional user research deliverables expressed in a portfolio of your work
Experience in user research and field study methodologies, including designing and conducting usability studies, statistical analysis of survey data, heuristic evaluations, participatory design activities and focus groups
English language fluency; exceptional verbal & written communication skills
M.S. in Human Factors, Human Computer Interaction, Cognitive Science, Engineering, or related field
1 to 2 years of professional experience in the field of user research and usability

User Experience Researcher Resume Examples & Samples

Deliver insights from customer data and contribute to designs that meet or exceed user needs
Plan and execute formative and summative user research studies to increase quality, ease-of-use and the overall user experience of our cloud services
Quantitative analysis of survey data and customer usage data via analytics
Broadly share user research insights and contribute to increased empathy for customers within User Experience, Product Management, Marketing and Engineering
Embrace learning and curiosity about Autodesk tools and markets
Ability to produce exceptional user experience research deliverables expressed in a portfolio of your work
Knowledge of quantitative and qualitative user research methodologies, including: statistical analysis of survey data, analysis of data from analytics platforms, designing and conducting usability studies, heuristic evaluations, participatory design activities and focus groups
Experience contributing user research within an Agile development environment
English language fluency and exceptional verbal / written communication skills is required
M.S. in Human Factors, Human Computer Interaction, Cognitive Science, Data Science, or related field
2 or more years of professional experience in the field of user research and usability

Senior User Experience Researcher Resume Examples & Samples

In collaboration with interaction designers, developers and user researchers, coordinate and execute all phases of user research, including authoring research documents, developing screeners, recruiting potential participants, developing consent forms, surveys, test plans and interview discussion guides and moderating usability lab sessions, lab setup and consolidation of usability findings database and reports
Plan, schedule and facilitate smooth-running user studies, interviews, and other related interactions with customers and users in support of user experience team projects
Act as an excellent liaison between customers, user research participants and our cross-functional product team members at VMware
Help teams determine best user research methodology to use to meet business objectives
Create, present and maintain project documentation including research plan, schedule, status and meeting reports, usability findings database and debrief reports
Prepare research findings deliverables such as reports, presentations, video highlights, storyboards, use cases, personas, etc. as appropriate for each project
4+ years experience
Bachelors or Masters degree in Human-Computer Interaction, Computer Science, Anthropology, or other comparable social science degree
Experience developing personas, scenarios and work flows
Technical background or ability to understand complex technical concepts related especially related to Datacenter/Cloud IT

User Experience Researcher Resume Examples & Samples

Develop testing plan to align with product, design and development teams
Work with design team to develop weekly testing schedule for iterative design process
Document and present findings at a regular cadence
Schedule and manage participants and online surveys
Identify areas for improvement or signature interaction through research process
3 - 5+ years experience in user experience research; planning, conducting, and reporting
Must have previous experience with digital product UX research
Must show samples of work demonstrating experience with developing research plans for product teams
Excellent communication, presentation, interpersonal and analytical skills
Experience working in a collaborative team and working with design, product and developers
Bachelor's degree in design, human-computer interaction (HCI), or equivalent professional experience
Familiarity with user’s challenges of multiple-endpoint products

User Experience Researcher Resume Examples & Samples

Plan, design and execute research plans using the appropriate research methodologies
Evangelize research findings through written reports, presentations, and/or workshops
Act as sounding board for designers and product managers
Leverage Voice of the Customer data, Business Analytics, and Market Intelligence reports (secondary research) as appropriate
Work with Customer Experience Research Manager to diagnose overall customer trends and research needs
LI-IB1
Deep, hands on experience performing user experience research. Proven ability to demonstrate research expertise and experience over time
Strong understanding of strengths and shortcomings of different user experience research methodologies, including when and how to apply them during each product phase
Strong understanding of usability principles
Naturally empathetic
Curious and eager to learn and improve on existing and new research methodologies
Strong story-telling, communication and presentation skills
Ability to manage and work on multiple research initiatives
BA in Cognitive Science, Statistics, Psychology, Human Computer Interaction or related fields. A Masters or PhD degree in these fields is preferred
Experience working on financial services related products is a plus
Experience performing research in agile or iterative development environments is a plus

User Experience Researcher Resume Examples & Samples

Re-envision all aspects of UX/UI and interaction design
Design and build first of its kind user interfaces and experiences that help inspire new technologies
Run user studies to understand fundamental UI/UX questions
Collaborate with other researchers to incorporate what has been learned about user experience in VR
Use data and collaborate with analytic support to discover what the best UX/UI may be
PhD interaction design, HCI, CS, or in a related field, and 2+ years of relevant research experience
Experience with game engines. Unreal and/or Unity preferred
Experience with UX design with a variety of controller schemes
A passion for design and VR
A strong publication record
Strong attention to detail and exceptional communication skills
Thrives in fast-paced research environments

UX / User Experience Researcher Resume Examples & Samples

Solid professional background and 3+ years experience in organising, undertaking and reporting on lab-based user research studies
Demonstrable knowledge of the major research methods and practices
Experience of undertaking testing on both mobile and desktop products
Able to understand and incorporate complex technical and business requirements into research
Good written and oral communication skills and be able to distill and present research findings in an engaging and attractive manner
A strong collaborator who is able to help use their research findings to help drive product direction decision making

User Experience Researcher Resume Examples & Samples

Plan, schedule and conduct usability tests, interviews, and other related interactions with users to identify opportunities to improve user experience
Synthesize research findings into meaningful recommendations and actionable results
Prepare research findings deliverables such as reports, presentations, video highlights, storyboards, use cases, etc. as appropriate for each project
Work with UI designers to define research goals, participant recruiting criteria, methodologies, reporting requirements and more
Collaborate on mockups, wire frames, and clickable prototypes for rapid, iterative testing and design improvement
Work with Designers, Product Managers, Developers, and the research team to prioritize research opportunities in a fast-paced, changing environment
Act as a trusted liaison between customers, user research participants and team members
Create empathy throughout the organization for the needs of users
Perform other assignments or duties as required
Confirms we are designing and building products that meet our user's needs
Bachelor's Degree in Communications, Psychology, Anthropology, Design, Human Factors, Human-Computer Interaction, or related field required
Two plus years of experience demonstrating ability to translate customer needs and wants, attitudes, and behaviors into business requirements
Experience with qualitative research methodologies to support varying research needs, such as in-depth interviews, usability studies, focus groups, etc
Proficient in software usability principles and is aware of current trends and advances in interface and functional design
Familiarity with digital market research methodologies and best practices
Expert user of Excel, and usability testing tools such as Morae, Survey Monkey, or other comparable tools
Strong verbal and written communications skills coupled with high attention to detail
Excellent observational skills and great analytical ability
Ability to work collaboratively with others, empathize with other points of view, and help facilitate the best possible user experiences given any number of conditions and constraints
Empathy, strong user perspective

Senior User Experience Researcher Resume Examples & Samples

At least 7 years of experience in lab or industry conducting original experimental research on consumer products with a depth in human factors research
Experience with a broad range of research methodologies (qualitative and quantitative techniques). Excellence in data analysis, and synthesis
A track record of moving beyond data, getting to insight and effectively collaborate with multi-discipline teams (design, engineering, planning) leading to measurable product improvements
Experience as a research lead on a product or feature area - creating schedules, defining and tracking user experience metrics, driving execution on projects, and managing the work of additional resources
Strong aptitude for learning new technologies, and demonstrated agility and flexibility in decision making and the way you work. You demonstrate an openness and growth mindset in all that you do
Demonstrated ability to visualize and present rich research data simply and clearly
Strong oral and written communication skills; experience presenting to executive-level audiences
Either an MA/MS or PhD in psychology, industrial design, human factors, engineering or related field, OR a BA/BS in one of the above fields with significant academic or industry experience
Experience with “front end” research - defining a target audience, understanding user behavior and needs, and inspiring a design vision
A strong and demonstrable history of impact and influence on product experience designs,

Senior User Experience Researcher Resume Examples & Samples

5 years of experience in user experience research and design
Undergraduate degree in Human Computer Interaction (HCI) or related field, Masters an advantage
Very strong communication and interpersonal skills

User Experience Researcher Resume Examples & Samples

Work as an embedded member of a cross-functional team, planning and executing a full-cycle research program from early strategic direction through post-release validation
Employ a wide range of research methods, knowing when to be lean and scrappy and when to be rigorous. Methods include generative design research and contextual inquiry, participatory design workshops, interviews, formative and summative usability studies, and quantitative methods including surveys and data analytics
Conduct research with external customers who use our products, as well as with internal stakeholders to understand our internal culture, challenges and opportunities
Involve your cross-functional stakeholders, including designers, product managers, and engineers, in every stage of your research, from planning to execution to analysis
Lead internal design thinking and visioning workshops to plan and prioritize research, and to translate customer insights into product direction
Creatively share research insights with the research community at Autodesk and the larger organization
You’re a born researcher with rock-solid execution. You’ve got an inquisitive mind, natural empathy for users, and you love translating fuzzy research questions into a clear research plan and then executing on it in a fast-paced environment
You’re a team player. You don’t like to go off and conduct research and analysis on your own; you’re a natural collaborator and enjoy bringing your team along with you to talk to and observe users, and analyze findings together. You’re also hungry to collaborate with other teams around the company who are collecting customer insights, including market research and analytics, in order to create a richer, more holistic understanding of what’s meaningful to our customers
You don’t fear complexity. You’re not afraid to dive into research on complex software with a broad user base of professional designers and engineers. You recognize that impactful change requires understanding not only of product, but of organization and culture. Experience in a relevant industry (architecture, engineering, construction, manufacturing, etc.) is a plus

User Experience Researcher Resume Examples & Samples

Help the team understand what our users are doing and why – Usability, competitive analysis, interviews, surveys, analytics, and more
Define problems and opportunities – Analysis of current behaviors and attitudes combined with product team goals
Create and show solutions – Reports and data-driven recommendations used to evaluate designs and inspire new ideas
Iterate based on “validated learning” – More testing and analysis as you work with designers and other researchers
Deliver and follow through – Launch new ideas and post-launch analysis on metrics and user behavior
Cover Letter
URL or PDF of your portfolio
Only submittals with all three required application materials will be considered

User Experience Researcher Resume Examples & Samples

Work closely with Blizzard product teams to identify research topics and learning opportunities
Help our teams understand what our users are doing and why: design and conduct qualitative and quantitative studies
Produce and present meaningful and actionable insights / reports
Collaborate with internal user research teams and other teams to provide a complete view of our players to our game site teams, marketing teams, and leadership
Nurture a philosophy of ongoing iteration alongside our designers and program managers. Use research learnings to help polish our visual designs and user journeys
Help us establish smart performance benchmarks for our products

Senior User Experience Researcher Resume Examples & Samples

Select appropriate research methods to answer questions and develop holistic understanding of user and customer needs
Collaboratively lead all aspects of UX research—contextual, ethnographic, design research, ideation, formative and summative usability testing, and operating within an agile development environment
Plan and facilitate interactive workshops to understand goals, needs, priorities, etc
Identify appropriate synthesis techniques to meet the needs of specific design situations
Facilitate group understanding of research data; leverages data to derive actionable insights
Partner with designers, product managers, and senior management to generate research insights to guide the creation of cutting-edge products
Define multi-year roadmaps for UX engagement within product programs
Conduct design validation sessions with users and stakeholders to reveal deep insights about user/business needs and technical constraints to determine how a design should be evolved and refined
Research and evaluate emerging design, technology, industry, and market trends
Guide effective documentation and communication of research
Bachelor’s Degree in Graphic/Visual Design, Fine Arts, Library and Information Science, Human Computer Interaction, Marketing, Industrial Design, or “STEM” Majors (Science, Technology, Engineering, and Math)
A minimum of 5 years of professional experience in user experience research OR Master’s degree with 3 years of professional experience in user experience research
Minimum 1 year of enterprise UX (User Experience) research experience

User Experience Researcher Resume Examples & Samples

Undergraduate degree in a related field or the equivalent combination of training and experience, with degree in human-computer interaction, psychology, human factors/usability, or information science. Graduate degree preferred
Five years' related business experience
Strong written and oral communication skills, and presentation skills
Strong interview and facilitation skills
Ability to lead group focus groups
Strong analysis and problem solving skills
Ability to work on a multi-disciplinary team
Experience with design thinking research is preferred
Advanced knowledge of the following usability practices and concepts
Formal and informal usability testing (in depth interviewing)
Remote moderated and unmoderated Usability testing
Heuristic evaluations
User needs assessments
Integrating business and user work flows
Logical information organization and navigation
Inspections
Web user interface design
Mobile user interface design
Group brainstorming and design sessions
Advanced understanding of one or more IT platforms
IOs
Android
Web
Knowledge of current versions of the following products
Morae
Vovici

Senior User Experience Researcher Resume Examples & Samples

Manage your own process: identify research objectives, create research proposals and plans, and conduct a variety of studies
Employ various Human Factors methods with a strong focus on usability and ethnography; occasionally moderate small- to medium-sized focus groups
Work with designers, product managers and engineers to understand key initiatives and roadmaps to prioritize research. Facilitate team working sessions
Conduct remote, in-house and on-site research with agents, brokers and other real estate industry professionals
Collect and analyze qualitative and quantitative data from multiple studies and sources to generate strategic and tactical insights, actionable recommendations, and rich stories about our customers
Share research findings through written reports and oral presentations and find creative ways to advocate for users and evangelize UER
5 years of relevant experience as a key member of a UX team creating web and mobile software. Experience with small business SaaS products preferred
You’re a self-starter, self-managing, and comfortable supporting multiple stakeholders in multiple offices
Demonstrated ability in planning, executing, analyzing and communicating data and insights
Previous experience building and sharing a body of knowledge from a variety of studies over time
Ability to iterate during and between studies to identify, implement, and evaluate changes quickly
Ability to think on your feet, adapting sessions on the fly to get the best input from users
Bachelor’s degree or equivalent experience in design, sociology, or research (Human Computer Interaction, Human Factors Engineering, Experimental Psychology, UX/Visual Design, or related degrees preferred)

User Experience Researcher Resume Examples & Samples

Collaborate closely with other researchers, designers, product managers, and engineers
Learn about Uber customers in cities around the world
A minimum of four years of relevant work experience, in the lab and in the field, on mobile and web products
Preferably fluent in Portuguese, Spanish, Russian or Arabic
Demonstrable ability to plan and conduct research in close collaboration with people in a variety of roles (we work in teams)
Interest in domestic and international travel
Willingness to travel 25% time

User Experience Researcher Resume Examples & Samples

Design and conduct qualitative studies, including field observations and interviews, remote and in-person usability studies for existing and future products
Identify and explore new opportunities through creative research methods and co-design sessions to help define product roadmaps, vision, and strategy
Collaborate closely with other researchers, designers, product managers, data scientists, marketing and operations managers, and engineers to ensure research you deliver is integrated into every aspect of the product and provides a holistic view of our users
Synthesize and communicate research findings to inform business decisions through rich storytelling via presentations, reports, workshops and any other novel, creative approaches that you invent
Adapt and innovate research methods to meet product needs by delivering high quality insights in a fast paced work environment, and by contextualizing for specific use cases across products such as car rides, food delivery, and couriers
Build empathy across the organization to improve the products we build for our riders, driver-partners, couriers, and employees in cities all around the world and always champion for our users
BA/BS degree in Human-Computer Interaction, Statistics, Psychology, Computer Science, or a related field, or equivalent practical experience
2 years of experience in a product development research setting
MS or PhD degree in Human-Computer Interaction, Psychology, Statistics, Computer Science or a related field
5 years of relevant experience in a product development research setting

Senior User Experience Researcher Resume Examples & Samples

Design, conduct, analyze, and report data gathered from qualitative and quantitative research techniques including key - stroke level modeling (KLM), usability testing, contextual inquiry / field studies, surveys, interviews, heuristic evaluations, focus groups, card sorts, ethnography and persona development, and rapid iterative testing within an Agile environment
Assist in managing the lab schedule and equipment for Optum’s Eden Prairie lab facility
Work with product teams to identify and prioritize user research requirements, including timelines, scope, and methodologies
Collaborate with product teams to remediate issues identified from research
Advocate for user research principles
Collaborate with product teams to develop research goals, identify tasks and scenarios, and establish a test environment
Create and deliver test result reports including statistical analysis
Establish research and usability metrics strategies for project teams
7+ years of experience as a usability practitioner
7+ years of demonstrated experience delivering user research, including but not limited to conducting interviews, developing user personas, conducting field studies / contextual inquiry, performing card sorts, conducting heuristic evaluations, keystroke - level modeling, and remote and in - person usability testing
Commercial software experience or enterprise applications
Excellent presentation and interpersonal skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization
Eye - tracking experience
Experience with CogTool
Experience with tools such as UserZoom, UserTesting.com, Optimal Workshop and other industry standard tools
Agile experience
Excellent leadership and relationship building skills
High level of energy and customer focus

User Experience Researcher Resume Examples & Samples

Serve as an advocate for user research principles
Design, conduct, analyze, and report data gathered from qualitative and quantitative research techniques including but not limited to: key - stroke level modeling (KLM); lab - based and remote moderated and unmoderated usability testing; contextual inquiry / field studies; surveys; interviews; heuristic evaluations; focus groups; ethnography and persona development; rapid iterative testing within an Agile environment
Assist with managing lab - based testing conducted at Optum’s Eden Prairie facility
Work with product teams to identify and prioritize user research requirements, including timelines, scope and methodologies
Collaborate with core team on implementing remediation to improve experience
Bachelor’s degree or equivalent commercial experience
4+ years of experience as a usability practitioner
4+ years of demonstrated experience delivering user research, including developing user personas, conducting field studies/contextual inquiry, and usability testing
Proven ability to deliver research and design work on time while working on multiple projects
Experience working on a PC
Experience working in a team environment or with an application team
Eye tracking experience
Healthcare Industry experience
Experience working with product teams to meet quantitative usability targets
Excellent presentation, interpersonal and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization
Possess strong organizational skills
Possess excellent leadership and relationship building skills

User Experience Researcher Resume Examples & Samples

Supporting a range of consulting activities that involve human factors in accidents and their prevention, including limitations of human perceptual, cognitive, and response capabilities
Developing client contacts
Working on multi-disciplinary projects
Providing case management, data processing, and other project support
Conducting research to obtain and review technical data, scientific literature, and standards
Participating in the design and evaluation of warnings and safety information
Master's degree or Ph.D. in Experimental or Cognitive Psychology, Human Computer Interaction or related fields
1-2 years of experience conducting usability studies
Excellent written and verbal communication skills as well as strong interpersonal skills
Strong mathematical aptitude and proficiency with statistics
Solid foundation in science of cognition, perception, and human decision making
Consummate project management skills and ability to juggle multiple teams concurrently
Must be assertive, a self-starter, and able to work with accuracy under pressure and/or deadlines

User Experience Researcher Resume Examples & Samples

Work closely with stakeholders across multiple product teams to clearly define and prioritize user research questions, then outline and schedule research plans
Determine user needs by conducting task-focused analyses. Must have hands on knowledge of the end to end research process
Able to co-ordinate and prioritise research conducted internally and through external vendors
Synthesise and evangelise research findings to diverse audiences through creative and actionable written reports and oral presentations
Seek and review potential external research partners and manage existing relationships
Stay informed and in tune with the latest developments within User Research - methodologies, best practices, trends etc
Build upon the existing framework for user research conducted within the bank and the associated metrics to benchmark business impact

User Experience Researcher Resume Examples & Samples

Monitor online customer feedback and report on issues and trends
Propose new UX research projects
Communicate with stakeholders during all phases of testing

User Experience Researcher Resume Examples & Samples

Lead design thinking sessions to create personas, empathy maps and customer journey maps
Define customer needs, motivations, pain points, preferences, etc
Design and lead usability studies & testing
Analyze results of usability testing, write up findings and make recommendations

Senior User Experience Researcher Resume Examples & Samples

Excellent knowledge of user-centered design methods and best practices
Work well in a fast-paced environment with iterative design process
Independent self-starter with strong project management skills
Expertise preparing and making formal presentations/reviews
MA/MS degree in Human Computer Interaction, Human Factors, Cognitive or Experimental Psychology, or a related field. A minimum of five (5) years of directly related work experience in collecting user data for online interfaces in a consumer facing or enterprise organization
Five (5) years direct experience with user experience research methodologies such as card sorting, usability testing, ethnographic research, customer interviews, journey mapping, task analysis, surveys and focus groups
Five (5) or more years of experience as a usability test facilitator/moderator, with a demonstrated professional demeanor and an ability to put research participants at ease
Experience participating in multi-disciplinary teams, driving the research agenda, and conducting user experience research within an iterative development process
Experience conducting mobile research (smart phones/tablets/native apps/online mobile sites)
Knowledge of online data analytics, site analytics and online panel proctoring a plus
Drives product UX Research effort, recommend appropriate methodologies depending on research objectives
Interprets results, and data to identify UX issues. Communicates results and recommendations in a timely and easily consumable format
Collaborate with other teams to measure our effectiveness in both user experience improvements and learner outcomes
Experience Requirements: Test method selection, experimental design, participant recruiting management, screener creation, moderating (contextual inquiry, usability testing, participatory design, card sorting, focus groups etc) surveys, online moderation, diary studies, ethnography, statistical/quantitative/qualitative analysis, persona development, site analytics, reporting and presentations (verbal and written)

User Experience Researcher Resume Examples & Samples

Work closely with stakeholders across our product team to clearly define and prioritize user research questions, come up with screeners when necessary, then outline and schedule research plans
Must have hands on knowledge of the end to end research process and complete the entire research independently
Support local teams to help conduct testing in different markets
Synthesize and evangelize research findings to diverse audiences through creative and actionable written reports and oral presentations
Able to co-ordinate and prioritize research conducted internally and through external vendors

Lead User Experience Researcher Resume Examples & Samples

Work collaboratively with Product Management, Design, and Engineering teams to help identify, prioritize, and schedule research at all stages of the product lifecycle
Develop test plans and conduct research using whichever method(s) are the most effective
Communicate insights and recommendations in ways that lead to direct action
Support high-visibility projects, occasionally at the executive level
Represent the customer clearly and confidently, as backed by evidence
Master user experience research both internally and externally
Inspire and mentor improvement to more junior researchers
Empower others to conduct research, through workshops, blog posts, or other means
5+ years of professional experience in applied product research
Experience with a variety of research methods: ethnographic studies, usability testing, interviews, surveys, log analysis, and contextual inquiry, and knowledge of when to use them
Recognized as a leader in their space; serves as a reference within the team
Familiar with running studies in an agile or cross-functional startup environment
Able to conduct short, iterative studies and return results quickly
Able to communicate complex problems and recommendations to a diverse audience
Able to work effectively in problem spaces that are occasionally incomplete or ill-defined
Able to discriminate incremental industry trends from passing fads
BS/MS in human-computer interaction, human factors, psychology, or relevant experience

Senior User Experience Researcher Resume Examples & Samples

Experience applying research methodologies & practices in strategy and product development
Experience evaluating products using: design trends, heuristic analyses, competitive benchmarking, formative and summative usability studies, etc
Manage the work of outside research vendors when necessary
Demonstrated experience in successfully scoping, planning and executing projects in accordance with a phases & gates development process
Experience in understanding and synthesizing user needs using a variety of research methods
Highly sensitized to cultural differences and adept at behaving in culturally-appropriate ways when visiting and interviewing customers who are not American

User Experience Researcher / Developer Resume Examples & Samples

Plans & conducts usability evaluations (e.g., heuristic evaluation, cognitive walkthrough, usability tests) on individual products/prototypes or modules of larger products/prototypes, and develops user interface recommendations capable of implementation based on data analysis and interpretation
Develop or adapt surveys, interview questionnaires
Plans & conducts customer research (e.g., survey analysis, customer visits) and develops usability requirements from that research
Writes portions of UI specs
May produce UI prototypes
Focus across products and/or product families
Participate in cross-UI team design reviews
BS/MS or Ph.D. in psychology, engineering, computer science, or related discipline
1-3 yr. industrial experience in computer systems development (may include internship accrued at 0.5 times experience requirement)
AEP or equivalent
Data collection software/automated data collection techniques
Data analysis (e.g., SAS, SPSS, spreadsheet) and presentation (e.g., word processing, presentation, markup language, graphics)
Application of User centered Design Process (UCD)
Strong communication and interpersonal skills – should enjoy working in a multi-disciplinary, collaborative environment
Domain knowledge of customer relationship management, supply chain management, business analytics, or project management a plus
Knowledge of Java, HTML and JavaScript
Prototyping skills are desired
Familiarity with the user-centered design process
Excellent verbal, written, and presentation skills

Senior User Experience Researcher Resume Examples & Samples

Identifying requirements, developing user models, designing and prototyping UI for interaction, documenting and maintaining UI specifications and guidelines
Communicating with strategy and development teams to evangelize User Experience design directions and resolve design tradeoffs and implementation issues
Take ideas and concepts, and visualize them in such that they are communicated effectively and compellingly for internal product teams, partners and customers
Turn vision into concept and translate those concepts into designs that illustrate simplicity, despite complexity of the system
Producing storyboards, scenarios, flowcharts, wire frames, HTML prototypes
Collaborating with usability engineers to conduct necessary research and support usability efforts throughout the standard development cycle
Participate in and foster Oracle Design Community and mentor junior members of the design team
Mentoring junior designers and student interns
Two to five years of industry experience researching & designing User Experience for interaction on products that will be shipped
Bachelor’s or Master's degree in Industrial Design, Visual Design, Human-Computer Interaction, Computer Science, Psychology, Cognitive Research or related discipline
Proven track record in applying user-centered design processes and methods to product development
Strong communication and people skills in working in a multi-disciplinary, collaborative environment
Proven track record in setting a vision for great customer experiences, inspiring others to get behind the vision, and ultimately delivering products and services that are known for their delightful experience and ease of use
Familiarity with web and mobile technologies and their impact on user experience
A passion for creating products that resonate on an emotional level
Domain knowledge of financials, human resources management, learning management, customer relationship management, supply chain management, business analytics, or project management a plus
Must have strong online portfolio available for viewing

User Experience Researcher Resume Examples & Samples

Plan and execute studies, including lab and remote unmoderated testing, field studies, usability inspections (cognitive walk-though, heuristic reviews) and other user research
Develop and manage effective research processes that fit well into the overall discovery and definition process
Ability to work in a fast –paced lean/agile environment
Work with UX Architects, Product Managers, and key stakeholders to develop a research approach, schedule, and detailed test plan
Synthesize findings to inform a better understanding of our customers, give insight into business value, and identify potential usability issues and design opportunities
Communicate analysis, recommendations, and potential design solutions verbally and through documentation
Present findings to the project team and key stakeholders including business owners, senior executives, product managers, visual designers, and other UX team members
Identify opportunities for non-project-based studies to further understand our customers
Serve as a subject matter expert on our customers
Master’s or Ph.D. degree in Cognitive or Social Psychology, Cognitive Science, Human-Computer Interaction, Human Factors or related discipline or equivalent education
3+ years of hands on experience conducting user experience research
Experience with remote testing tools (usertesting.com)
Experience executing lean research
Experience managing and coordinating user research resources and tools
Familiarity with a variety of research methodologies including usability testing, contextual inquiries, focus groups, surveys, unmoderated and remote studies, diary studies, etc
Ideal candidates will also have experience with customer-facing web sites, mobile, and tablet (online retail site experience is a plus)
Experience with wireframe and prototyping tools is a plus
Excellent communication and presentation skills, both written and spoken
Strong, analytical problem solving, decision-making, and leadership skills
The ability to manage and prioritize multiple projects
Comfort with data-logging tools such as Morae or OVO

Human Factors User Experience Researcher Resume Examples & Samples

Bachelor’s degree in Human Factors / Ergonomics, Human-Computer Interaction, Cognitive / Experimental Psychology, or similarly relevant field (Master’s / Doctorate preferred)
In lieu of professional degrees 1-10 years experience in relevant fields
Experience running UI/UX or human factors user studies measuring both qualitative and quantitative data
Energetic and responsive personality with excellent communication and interpersonal skills
Extreme attention to detail and aesthetic sensibilities
Ability to work both independently and collaboratively in a dynamic, hands-on, and creative environment
Working knowledge of human anatomy and biomechanics
Enthusiasm in utilizing a diverse set of approaches to creative problem solving

User Experience Researcher Resume Examples & Samples

Responsible for designing, planning and conducting user research, including methods such as: usability lab studies, ethnographic field studies, competitive evaluations, participatory design sessions, surveys, heuristic evaluations, cognitive walkthroughs and similar approaches
Use data from multiple sources (e.g. user research, on-site testing, VOC tools, business intelligence tools) to develop insights and recommendations for improving our site performance
Partner with technology, ecommerce, marketing, program management and marketing communications to represents user needs during product definition, requirements gathering, project planning, UI design and product launch
Create clear presentations which highlight the impact of the customer experience on business results and work with the team to leverage customer information to improve user experience, increase revenue, decrease cost, and steer ecommerce and product design
Participate in vendor selection as needed
Stay up to date on new functionality and features provided by web analytics tool to derive maximum benefit from chosen software
Keep up to date with UX research techniques and emerging research tools

Junior User Experience Researcher Resume Examples & Samples

Participate in all phases of UX research (design, implementation, reporting)
Collaborate with and be responsive to business stakeholders
Create smart and efficient usability studies that accurately address UX issues
Coordinate UX research for A/B testing projects
Communicate UX test results and how to use them to improve UI
Define customer profiles for tests

User Experience Researcher Resume Examples & Samples

Proven track record executing ethnographic and usability studies to evaluate customer (shopping) behavior across time and device in the digital space
Experience with eCommerce domains
Ability to produce hi and low fidelity sketch prototypes in digital or physical form notes
Ability to translate business requirements into interaction requirements for technical teams
Degree in Human-Computer Interaction, Human Factors, Interaction Design, Cognitive Psychology, Cognitive Science, or related field is preferred
Proven knowledge and experience with a wide variety of qualitative and quantitative research methods
Knowledge and experience with software applications, web applications, web sites, responsive sites & native mobile apps
Experience working with remote user testing tools

User Experience Researcher Resume Examples & Samples

Degree/NVQ 6 or equivalent professional membership/experience
Recent, practical experience of working in the fields of UX research and testing (including planning and conducting user testing sessions)
Able to demonstrate sufficient professional knowledge of UX research and testing to give advice and guidance to internal and external customers
Advanced knowledge of wireframing and prototyping tools (eg Adobe Creative Suite, Sketch, Axure, InVision, Marvel, Proto.io) as well as user testing tools (eg Optimal Workshop)
Evidence of ability to explore customers’ needs and adapt the provision of UX research and testing accordingly to ensure a quality service is delivered
Evidence of in-depth knowledge of recent advances within UX research and testing
Evidence of ability to work unsupervised to deadlines, planning and setting priorities for own work and that of others and monitoring progress
Postgraduate/Professional qualification
Knowledge of agile project management methodologies

User Experience Researcher Resume Examples & Samples

Learn to serve as an advocate for user research principles
Gain skills in the design, analysis, and reporting of data gathered from qualitative and quantitative research techniques including but not limited to: key - stroke level modeling (KLM) / GOMS; lab - based and remote moderated and unmoderated usability testing; summative testing; analysis of usability task data; contextual inquiry / field studies; surveys and compilation of survey data; interviews; heuristic evaluations; focus groups; statistical analysis; regression analysis; ethnography and persona development; rapid iterative testing within an Agile environment
Assist with managing lab - based testing conducted at Optum’s Boston facility
Work with product teams to assist in the identification and prioritization of user research requirements, including timelines, scope and methodologies
6+ months of experience with surveys and compilation of survey data; interviews; statistical analysis; and regression analysis
Excellent presentation, interpersonal and analytical skills
Experience as a usability practitioner
Experience delivering user research, conducting field studies / contextual inquiry, and usability testing
Possess excellent relationship building skills

User Experience Researcher Resume Examples & Samples

Analyse and document current workflows in the pathology lab. Translate deep workflow knowledge into clear design/ UI-UX specifications for the product development team in such a way that short, mid and long term business results can be achieved
Planning, coordinating and executing user research through observations, (contextual) interviews, usability studies (formative and summative), etc., with the pathologists
Concept design and effective documentation and communication of design for entire computational pathology portfolio (SketchFlow, Paper prototypes, hardware prototypes, wireframes, mock-ups, and requirements engineering)
Supporting the design, execution and analysis of (clinical & usability) validation studies
Participate in all aspects of UX: research, ideation, strategy, interaction design, usability, and visual design
Collaborate with global product management and engineering teams to help define product vision and bring this vision to life by scoping and delivering design inputs as well as working closely with agile development teams [part product owner]
Develop deep clinical knowledge including needs, clinical trends and patient pathways while building a global network of contacts in the Computational Pathology community to feed product vision, policy and innovation program
Bachelors in the following: Interaction Designer, Human Computer Interaction, Graphic/Visual Design, Industrial Design, or “STEM” Majors (Science, Technology, Engineering, and Math). Oncology/ pathology education or experience would be a plus
2-3 years of experience in user-centred design, user experience or human computer interaction for consumer products across multiple platforms (web, mobile, kiosk etc.,)
Experience in medical devices/ software markets relevant to healthcare IT is preferred
Proficient in Photoshop, Illustrator, or other design tools
Portfolio demonstrating successful examples of conceptual designs, prototypes, and final design patterns used in commercialized products or academic projects
Knowledge and understanding of current authoring languages and standards, editing and authoring tools, and related website technologies. HTML, XHTML, CSS, Java Script, Flash knowledge is highly preferred
Passion to work in a start-up like environment
Experience in performing in complex environments and the ability to interact with customers and other stakeholders
Fluent in English, willing to travel (20-30%) and enjoying interactions with a variety of people with different background and personalities

Associate User Experience Researcher Resume Examples & Samples

Posting recruitment ads on student portals and Craigslist
Screening interested participants for upcoming studies
Designing screener questionnaires
Managing communication with remote user research participants
Scheduling participants for upcoming studies
Assisting in management of online research participant panel
Learning and documenting any integration of new tools that are used for the purpose of project or panel management
One year experience as a user experience research or UX generalist (Fresh grads with UX related projects or coursework also encouraged to apply)
Background or interest in user research
Past projects that demonstrate knowledge of 2-3 user experience research methodologies
Interest in games and mobile entertainment - you play games regularly
Strong desire to advocate for great user and player experiences
Bachelors Degree in HCI, Psychology, Information Sciences, Media Arts and Sciences, Cognitive Science, Sociology or related subject area

Senior User Experience Researcher Resume Examples & Samples

We have strong executive support for world-class user experience and research for making design decisions
You will collaborate with a fun, supportive and highly talented team of UX colleagues
We dedicate time to advanced UX-driven innovation projects which involves conducting exploratory research and concept validation
Our software helps thousands of companies and millions of people be more successful
We are a highly successful, fast-growing company with a "no jerks" policy that really works
Our standards are high. We strive for not just pretty good design, but breakthrough solutions
We are always striving to improve. Whatever level your level, we will challenge and grow you as a researcher

User Experience Researcher Resume Examples & Samples

BFA or BA in related field
Effective communication of design solutions across roles & levels
Awareness and practical understanding of current technologies and their application and relevance to digital experiences
Proven understanding of responsive web & mobile application design and wireframe development
Solid communication and interpersonal skills

User Experience Researcher Resume Examples & Samples

Identify the needs and opportunities to make Realtor.com’s awesome across devices and platforms with informal and formal user research
Create and carry out effective research plans that identify product goals, objectives, and testing methods
Develop user studies that vary in approach, scale, scope, timeframe, and methodologies for multiple products
Manage research recruiting and various research vendors
Design recruiting criteria to identify key users appropriate per study
Leverage existing research to generate insights and present to the product and design teams
Drive learning across the organization with presentations, written reports, meetings and other research activities
Collaborate with product management and key stakeholders throughout development - concept, research, and post-release phases
Participate and drive brainstorming and solution generation by collaborating with team members across the organization - UX, Product, Engineering and executives
BA/BS degree or equivalent in Human-Computer Interaction, Human Factors, Cognitive or Experimental Psychology or related field
2-3 years of directly related work experience conducting user experience research using multiple research methodologies such as heuristic reviews, formative and summative studies, card sorting, ethnographic research, etc
Experience with moderated testing and unmoderated, remote testing platforms
Experience participating in multi-disciplinary teams and conducting user experience research within an iterative software development process throughout the entire product development cycle
Ability to assimilate relevant data sources and key insights that drive business recommendations
Proven track record influencing product direction with actionable insights across mobile and desktop platforms
Ability to prepare and make professional formal presentations/reviews in areas of specialization to internal customers
Interest in real estate technology, e-commerce and/or small-business software
Must be able to act independently with general guidance from the research manager

User Experience Researcher Resume Examples & Samples

Organize and lead kick-off discovery meetings
Be responsible for designing, conducting, analyzing, and presenting user research, in a fast-paced software development environment, from early strategic direction through post-release validation
Employ a wide range of qualitative and quantitative research methods including contextual inquiry, participatory design, and formative and summative usability studies, and building personas
Lead all phases of research studies including preparation, scheduling and test script development
Lead research projects with cross-functional stakeholders including designers and engineers, ensuring that all stakeholders are thoroughly briefed on insights
Work closely with engineering and business analysts to work through both business and user requirements, then translating final requirements to the design
Work with minimal supervision on multiple concurrent projects with multi-disciplinary teams
First and foremost, applicants should be awesome, empathic design thinkers who can engage in an end-to-end experience, from vision to production
Master's Degree in Human-Computer Interaction, Cognitive Science or related field
3+ years executing ethnographic and usability studies to evaluate complex workflows across rich software interfaces on desktop, mobile, tablet and the web
Experience with UX design in an Agile development process
Superior verbal and written presentation skills to communicate clear, concise findings and actionable recommendations to designers, technologists, and stakeholders
Strong analytical skills to critically evaluate information, reconcile conflicts, synthesize low-level information at a higher level and distinguish user requests from true needs and solution ideas from requirements
Effective problem-solving and issue resolution capabilities
Strong communication skills (oral, written, summary commentary, etc.), including the ability to build relationships and effectively communicate and influence across all organizational levels
Operates with a high degree of autonomy and accountability

Principal User Experience Researcher Resume Examples & Samples

Manages user research for a dedicated workstream or functional area, collaborating heavily with product teams, business teams and engineering teams in the planning and development of solutions that deliver against known customer needs
Designs a variety of research studies, and matches the right research method to the hypothesis or business problem at hand in order to deliver relevant and actionable learnings
Conducts testing of concepts as well as in-production experiences. Moderates usability studies and maintains best practices and techniques to ensure quality and confidence in findings
Communicates clear, concise and objective research findings that focus on actionable insights without prescribing solutions
Initiates research activities to continuously gather customer feedback throughout the entire product development process
Bachelor's degree in Human Factors, Human-Computer Interaction, Information Design or related field
Exceptional written and oral communication skills (comfortable in interacting with all levels of the company and presenting projects and status reports)
Ability to work in a fast-paced environment, supporting multiple projects and project teams

User Experience Researcher Resume Examples & Samples

Designing and leading user research studies and activities such as benchmarking, card sorting, mobile diary studies, performance metrics, remote testing, usability testing, surveys, etc
Documenting, visualizing and communicating user research findings in a clear and actionable manner to project stakeholders
Providing UX Designers and Product Management with compelling evidence, recommendations, and feedback throughout the product lifecycle
Defining success metrics, planning research, and conducting project briefing sessions to stay ahead of user research needs
Collaborating with data analytics and marketing to draw in and interpret additional sources of user data as needed
Promoting UX practices and evidence-based decision-making company wide
BA/BS degree with an emphasis in HCI, Human Factors, Cognitive Science, Cognitive Psychology, Psychology, Computer Science, or related discipline
Strong knowledge of user-centered design best practices and principles with hands on work experience in multiple tools and techniques
Exceptional interpersonal, presentation, data visualization and communication skills with all levels of an organization, including executives
Familiarity with the latest UX research methods for evaluating web and mobile technologies a plus

User Experience Researcher Resume Examples & Samples

Plan and conduct research on how members experience health, nutrition and fitness in their lives
Work with product managers and product designers to understand the business requirements and objectives to determine the type, size and scope of user research projects
Collect insights about users by a variety of methods whether it be surveys, interviews, log analysis, usability studies, diary studies, ethnographic observation, or a new method you invent
Translate research findings into usable and actionable design tools that may include personas, design principles, design requirements, etc
Integrate quantitative data into qualitative research findings, when possible
Evangelize research insights to designers, product managers, engineers, and executives to help them relate to and build upon research findings
Plan and facilitate workshops to explore the impact of research across multiple touchpoints and product offerings
Graduate degree in Human Factors, HCI, Design, Design Thinking, Cognitive Science, Psychology, Linguistics, Communications/Marketing, Anthropology, Interaction Design or a related field
4+ years of working experience in user research, usability testing, or user-centered interface design
Graphic and/or communication skills, if possible
Please include 2-3 examples of projects you’ve worked on in a research capacity

User Experience Researcher, Uber Freight Resume Examples & Samples

Design and conduct user research to evaluate new and current products, using both qualitative studies (field observations, interviews, & remote and in-person usability studies) and quantitative studies (experiments and surveys)
Identify and explore new opportunities before they make it onto the drawing board
Adapt and innovate research practices to meet team needs under the tight timeframes of a rapidly growing company
Connect user insights to A/B experiment (live experiment) with measureable and actionable hypotheses
Minimum of 4 years of relevant user research experience in product environment. Demonstrable ability to plan and conduct mid-to-large scale research projects, in close collaboration with people in a variety of roles (we work in teams)

User Experience Researcher Resume Examples & Samples

Lead the User Experience (UX) team to work closely with stakeholders across multiple product teams to clearly define and prioritize user research questions, then outline and schedule research plans to enhance the usability of digital assets across web and mobile channels
Guide the UI Designer for prototype or UX design based on insights gathered from usability research and global trend of user experience
Synthesise and evangelise research findings to diverse audiences through creative and actionable written reports, oral presentations and prototypes
Advocate the customer-first and UX-first culture across lines of business

Lead User Experience Researcher Resume Examples & Samples

Able to understand the needs of product teams and translate them into a research plan
Confident with persona creation, cognitive walkthroughs, and quantitative research methods
Able to run everything from ethnographic studies to usability studies; can learn other methods as appropriate
Able to produce research reports and recommendations
Attentive to detail – terminology, appearance, OS standards, behaviors, and workflows
Able to conduct short, iterative studies and quickly turn around results
Able to set personal schedules and meet deadlines
Learns how design fits into the Citrix development process
6+ years experience in user/product/domain space
Recognized as deeply knowledgeable and experienced in their space; serves as a reference within the team
Able to handle spaces (user/product/domain) that may be ambiguous or ill-defined
Anticipates issues and thinks of the big picture
Aware of industry and user trends, able to incorporate new techniques and inform others
Works closely and effectively with the other PD researchers, the broader PD team, Product Management, and Engineering
Receives, weighs, and integrates diverse feedback from a multi-disciplinary team
Able to work effectively in a fast-moving environment, juggle multiple projects, and prioritize work
LI-CS1

User Experience Researcher Resume Examples & Samples

Work hands-on with program and project managers, designers, executive leadership and subject matter experts to prioritize research opportunities
Conduct independent research on multiple user profiles such as drivers, passengers and other relevant verticals
Collect and analyze user behavior through experiments, benchmark studies, lab studies, surveys and other appropriate methodologies
Advocate research findings to diverse audiences through written reports and oral presentations and persuade relevant teams to implement the recommended changes
Be willing to travel to key markets and co-ordinate with on ground staff to uncover insights from users belonging to other cultures
MA/MS degree in human-computer interaction, human factors engineering, industrial engineering, cognitive science, experimental psychology, anthropology, information sciences, related field or equivalent practical experience
3+ years of industry work experience in an applied research setting
Experience with usability testing tools such as Camtasia, Morae, Tobii etc. Experience with analysis and presentation tools such as Excel, SPSS, PowerPoint etc
Experience with design prototyping on tools such as Sketch, Axure, Balsamiq, InVision etc. (Not required but recommended)Basic understanding of the domain expertise of partner teams such as engineering, product and business stakeholders
Strong understanding of strengths and shortcomings of qualitative and quantitative research methods, including when and how to apply them during each product phase
Excellent interpersonal, communication, negotiation and collaboration skills and presentation skills

Senior User Experience Researcher Resume Examples & Samples

Help teams understand customer needs, pain points, attitudes, and behaviors through thoughtful and actionable research that can informing both tactical and strategic efforts
Conduct quick user studies but also go beyond to undertake generative research that draws out implicit knowledge and connects the dots
Be an effective presenter, communicator, and influencer who can bring the voice of the customer to life
Quickly synthesize qualitative and quantitative data to develop a better understanding of our customers, give insight into business/user value, and identify potential customer and business risks
Invent new and adapt existing research practices to deliver the insights and knowledge that help teams stay on track and customer focused
Effectively collaborate and partner closely with teams and stakeholders across Macy’s and Bloomingdales
Champion user research throughout the company and contribute to making it an essential process for improvement and innovation
Serve as a subject matter expert on our customers’ behaviors, needs, and values
Master’s or PhD degree in Social Psychology, Cognitive Psychology, Anthropology, Human-Computer Interaction, or related discipline
5+ years of experience designing and executing UX research projects that generate actionable recommendations and insights
Sound mastery of qualitative and quantitative methods with the ability to quickly scope a project and determine the right method to get the insights and data teams need
Experience with data analysis through triangulation of a variety of qualitative and quantitative sources
Experience with lab observation/logging tools such as Morae
Experience with online remote research tools, such as usertesting.com
Experience with customer-facing websites and mobile applications. Online retail research experience a plus
Excellent communication and story-telling skills; with fluency in inspiring teams to improve the customer experience
Ability to manage and prioritize multiple projects, adapt to changing priorities, and work in a fast-paced environment. Lean/agile process experience a plus

Senior User Experience Researcher Resume Examples & Samples

Create estimates and project plans related to UX research efforts for high complex and strategic projects
Plan, conduct and facilitate iterative evaluations of user experiences for complex or strategic projects
Manage/partner with vendors on research initiatives
Develop and educate others in evaluation techniques and incorporate industry best practices
Minimum of 5 years of relevant experience within a research function
Experience evaluating IVR (Interactive Voice Response) solutions with tone touch and voice/natural language interactions
Experience with numerous user and design research methods, including usability tests, heuristic reviews, interviews, A/B testing, etc
Experience planning, conducting, and analyzing research in fast-paced environments
Strong communication, presentation, analytical, and intrapersonal skills, and ability to quickly build rapport and establish credibility
Demonstrated success working with UX and business partners, thriving in collaborative environments
Desired: Experience working with Call Center applications/processes, Chat features, AI tools, and general self-service topics
Desired: Experience with Google Analytics, Web Trends, UserZoom, Morae and other usability and analytical software tools

User Experience Researcher Resume Examples & Samples

Research the quality, effectiveness and customer experience of the team’s supportive content, such as help documentation, e-learnings and tutorials
You collect, shape and present customer feedback to your team
Validate both the existing content as well as new initiatives
You are able to spot opportunities for improvements in content and our offering
As an active team member you will participate in Scrum meetings, retrospective sessions and planning activities
Taking ownership of the quality of your work
The drive to continuously improve our customers’ experience
Data analysis skills using Excel, Google Analytics and Salesforce
You have knowledge and experience regarding user-centered research methodologies such as usability testing, interviews and observations
You hold a bachelor degree or equivalent level of experience in a related field
You have excellent communication skills
Meaningful training sessions that help you to fulfil your career potential
Design-thinking principles
Flexible working hours
An international work environment
Friday afternoon drinks at our bar “Bits & Bytes”

User Experience Researcher Resume Examples & Samples

Develops surveys, facilitates focus groups, and interviews clients to obtain independent research on multiple aspects of how users experience products, user preference, and feedback for inclusion in user interface design and usability testing
Collects and analyzes user behavior through server logs, experiments, benchmark studies, lab studies, and surveys. Participates in the feedback and recommendations to business stakeholders within the context of improving the user experience and driving the design
Understands and incorporates complex technical and business requirements into research
Interfaces with external usability vendors or additional 3rd parties by providing access to wireframes, comps, system access, and prototypes in order to meet the usability goals of the project
Advocates research findings to diverse audiences through written reports and oral presentations
Works with designers and product owners to choose appropriate usability method(s) and to prioritize research opportunities in a fast-paced, rapidly changing environment
Establishes performance criteria and identifies key activities and use-cases to monitor and test in order to drive improvements in user interface performance
Stays current with new research or testing methods; willing to innovate and try new methods

Senior User Experience Researcher Resume Examples & Samples

Work with senior leadership, designers, and product teams to identify key research questions and develop smart, effective research plans to gather customer insights
Lead the planning, execution, analysis and synthesis on a range of qualitative research efforts ranging from quick and tactical to deep and strategic
Skillfully facilitate customer interviews to elicit meaningful responses and uncover underlying motivations, values, and mental models
Identify and clearly articulate customer needs, pain points, key tasks, and opportunities through presentations, posters, and other deliverables
Synthesize research findings into concise, actionable insights and meaningful visual frameworks that provoke teams to think differently about the problem and opportunity space
Collaborate with designers and product teams to ideate solutions to big consumer problems and iterate on existing designs
Champions a holistic customer perspective and advocate for the needs of the customer in formal and informal discussions
Collaborate with market research and data analytics to answer complex research questions from multiple angles
Minimum of 5 years of experience with UX/design research in a professional environment
Experience leading a variety of qualitative research methods such as usability testing, concept testing, ethnography/contextual inquiry, observation, in depth interviews, diaries/journals, surveys etc. (in lab, in context, remote, etc.)
Significant experience moderating interviews and the ability to dig deep to understand user motivations, values, and needs
Ability to conduct rigorous analysis quickly and effectively to determine key insights and actionable implications for business strategy and product teams
Keen ability to simplify the complex by synthesizing data into meaningful visual frameworks (spectrums, 2x2s, models, etc.)
Passion and excitement for collaboration and ability to work with multi-disciplinary teams
Excellent written and oral communication skills, and engaging presentation and/or storytelling skills. Workshop facilitation experience a plus
Driven, self-starter with the ability to work independently to manage and prioritize multiple projects with little oversight
A background in design and/or an understanding of the design process – and specifically how research can drive design and product decisions
Experience conducting expert reviews (based on usability best practices and design heuristics) to identify potential usability issues and provide actionable design recommendations to teams
Experience with trends, quantitative research, and/or data analytics a plus

Senior User Experience Researcher Resume Examples & Samples

Demonstrated experience delivering user research, including but not limited to conducting interviews, developing user personas, conducting field studies / contextual inquiry, performing card sorts, conducting heuristic evaluations, keystroke - level modeling, and remote and in - person usability testing
Preference for commercial software experience or enterprise applications
Experience with tools such as UserZoom, UserTesting.com, Optimal Workshop and other industry standard tools preferred

Senior User Experience Researcher Resume Examples & Samples

Perform data collection activities in accordance with research strategies. Activities may include competitive reviews, focus groups, heuristic evaluations, field studies, usability tests, surveys, cognitive walkthroughs, contextual inquiry or other methodologies
Organize and implement comprehensive research initiatives
Organize research findings to serve as inputs for designs, task flows & requirements where applicable
Appropriately maintain and use Personas
Participate in cross-functional design brainstorms and be a customer advocate
Conduct Benchmark research and studies
Continue to be on the lookout for areas of opportunity for the customer
Facilitate the effective interaction and contribution of co-workers and external partners
Adapt content and level of detail in written and spoken communications to meet audience’s needs
Maintain a positive outlook and sense of humor in difficult situations
Experience in ecommerce usability testing practices and theory
Must be a strong presenter with excellent interpersonal skills
Ability to handle multiple projects for multiple clients at once
Proactive, collaborative and self-motivated
Master’s degree in a related discipline required (i.e. Human-Computer Interaction, Information Design, Industrial Design)

User Experience Researcher Resume Examples & Samples

Consult with clients and determine user research needs per project, making recommendations on the best approach
Be the voice of the user in the design process and ensure that recommendations produced align with user feedback
Create usability test plans and run large and small tests on-site, within the field and remotely
Secure and schedule users for research engagements
Create and conduct qualitative forms of user research (interviews, contextual inquiry, and diary studies)
Create and conduct quantitative research (surveys, card sorts / tree tests / taxonomy studies)
Analyze research data and turn usability findings into insightful and actionable recommendations
Utilize user research observations to assist with the creation of requirements, user personas, use cases, etc
Create professional, high-quality research debriefs, and conduct research debriefs for project team / stakeholders
Actively and quickly build domain knowledge to improve the impact and quality of research
Work with the UX project team, program teammates, and key stakeholders to create user research plans
Communicate, defend, and build consensus around your research and how it informs design
Educate and promote user research to other folks across the organization
2+ years of industry experience conducting user research and effectively partnering with development teams to improve the user experience based on research results
Background in user experience design, including usability, accessibility and design principles
Keep up with industry trends, including best practices for desktop and mobile platforms, responsive design, etc
High Level experience using varied user research techniques at various stages of the development process (e.g., contextual inquiries, focus groups, card sorting, live a/b testing, lab usability studies, heuristic evaluations, surveys, field research / ethnographic techniques)
Demonstrated ability to analyze research data, create high-quality results presentations, and deliver them to design and product teams
Excellent collaborations skills, and experience teaming with designers to help prepare designs for testing
Familiarity with Axure (and/or prototyping tools) and comfortable facilitating usability studies which utilize prototypes generated from within these tools
High competency with Microsoft Office suite, including Microsoft PowerPoint
Ability to get up to speed with a new area quickly
Passionate about user-centered design
Willingness to work in an environment with high ambiguity - must be a motivated and confident self-starter that is willing to creatively solve problems and remove roadblocks
Visual or UX design background preferred
Experience with eye-tracking software
Experience with usability testing software
Intermediate statistical analysis skills, and strong skills using Excel to perform basic analyses

Senior User Experience Researcher Resume Examples & Samples

Creation and management of the FICO User Research program; which includes the processes, methods and standards to be used by FICO User Research
Qualitative and quantitative research methods that result in data that can be used throughout the FICO organization
Collaboration with FICO stakeholders to leverage the customer research data in the development of FICO Products and services
Education within the organization on the role of user research within a world class organization
Be the champion for our end users and user centered design
Bachelor’s or Master’s degree in HCI, Human Factors, Computer Science, and/or Cognitive Psychology preferred
Experience as a user experience researcher, as a member of a user experience and design team or a pure research team
Experience designing research programs that include qualitative and quantitative methods
Experience running a variety of usability testing methods, conducting field research (i.e. contextual inquiries, focus groups, gorilla testing), experience developing user personas, creating and managing user groups, focus groups and regular usability testing
Excellent understanding of current research methods and the passion for following trends in new methods from industry and academia
Experience working with modern user research tools, including analytic tools for data analysis
Excellent communication skills; ability to clearly articulate research findings across different stakeholder audiences across an organization
Proven experience developing innovative and creative solutions to complex problems
Ability to be self-managed while working on several projects simultaneously in a collaborative environment
Experience working on Consumer and Mobile products a strong plus
Online portfolio with a range of examples
Experience with data gathering and analysis tools like User Testing, Google Analytics
Experience with mockup tools like Axure, Balsamiq or Proto.io
Working knowledge of interaction and visual design fundamentals
Be able to create quick summary reports to share with teams to use in iterative design environments

User Experience Researcher Resume Examples & Samples

Analyze user behavior through web analytics, traffic patterns, focus groups, usability studies, stakeholder interviews, and experimental testing
Develop key relationships across Dell to gain access to specific partner and customer segments for research
Work directly with user experience designers and architects to help drive key changes in user experience design based on research
Summarize research findings and design opportunities into key findings that are understandable, actionable and relevant to users and business priorities
Effectively present research findings and subsequent design proposals to audiences of stakeholders and key business partners
Understand complex user flows, website processes, and business requirements in order to effectively study the user experience and provide research questions, insights and recommendations
Apply user-centric thinking to the end-to-end customer experience
Our ideal candidate will have 5+ years of experience in a research role working closely with user experience design teams
Bachelor’s or higher degree in Human-Computer Interaction, Design, Psychology, or equivalent work experience
An eye for design in general; and an understanding of key principles of information design
Ability to create persuasive and captivating presentations
A deep understanding of statistics and experimental research
Experience with conducting different types of research methods, when to use different types, and how to implement
Candidates must be able to show case history and relevant work examples from your work experience
Self-motivated and able to understand what you need to do in order to accomplish goals and keep projects on track

IT Lead User Experience Researcher Resume Examples & Samples

Actively engage customers, external networks, industry peers, and internal colleagues to identify challenges, market gaps, and problems. Continually involve constituents throughout build-out phase to determine viability and value-proposition
Assist in the ideation, prioritization, evaluation, development, and iterations related to newly proposed solutions
Develop a systematic means of gathering feedback, observations, and comments of existing and new customers. This data will then be leveraged to identify problems and proposed solutions. Identification of these pain points and determination of the value of a solution will be key success factors
Assist in creating the mockups and wireframes for new ventures. Create both low and high fidelity prototypes
Be comfortable problem solving with differing perspectives, confident and effective in communicating new ideas, and fully committed to the successful launch of new ideas. Must have a passion to seek solutions in a transparent manner with external colleagues/customers, internal project teams, and executive management
Must have a heightened awareness of human behaviors, preferences, and motivations and able to translate those into viable, value-based solutions
3+ years of business marketing-customer behavior-based experience. Ability to think creatively, network internally and externally, and communicate effectively are a must. Experience in development mockups/prototypes/wireframes is required. Experience conducting market research, gathering feedback/comments, and communicating with a large network of constituents is preferred
Awesome communicator: effectively communicates with and engages all levels of the organization from peers to senior management to customers both verbally and in writing
Committed to probing for challenges and identifying proposed solutions in a collaborative, agile environment. Ability to work independently as well as cooperatively in team-based project teams to achieve common goals
Extensive experience in articulating, negotiating, and refining design solutions with stakeholders
Proficient with applications across the Adobe Web Creative Suite—fluent with standard compliant HTML, CSS, JavaScript, Bootstrap framework, and can assist other team members in using these
Outside-the-box thinker, passionate about problem-solving, and possesses an entrepreneurial spirit
Ability to maintain the highest level of accountability, confidentiality, ethics and integrity and to share information with resources appropriately
High standards for productivity with the ability to work in a fast-paced environment and juggle multiple competing tasks and demands. Utilization of effective organization and prioritization skills to complete assignments within established time frames
Ability to make decisions quickly, take risks, act in times of uncertainty, think creatively, and bounce back from failure
Highly proficient in MS Word and PowerPoint

Principal User Experience Researcher Resume Examples & Samples

Lead major user experience research initiatives across segments
Effectively collect key objective measures (i.e. physiological measures, motion tracking, etc.) via primary testing and directly translate data into actionable recommendations for product design
Build a foundation of data and guidelines from research that can be used across platforms and segments and publish this information on a regular basis
Create task analysis, competitive assessments, usability audits, usability testing and statistical data analysis
Act as a primary interface with key Segments relative to usability issues and opportunities
Work closely with Director, User Experience to properly drive change management in the organization around the embedment of user experience as a skill set and competency
Work closely with design counterparts to effectively deliver industry leading user experience solutions
Responsible for managing and planning all projects/activities within a Segment
Partner closely with all relevant Segments to ensure the deployment and adherence to established human factors design guidelines. Also own and maintain those guidelines and update/modify as required to keep relevant
Act as primary lead to deliver cutting edge User Experience methodologies (human factors, usability, cognitive engineering, etc.) skills and services to the relevant Segments
Own key relationships with Division marketing and R&D to deliver world class user experience solutions
Support the development of user experience related budgets as applicable
Assist in preparation of next generation of user experience and human science practitioners for the corporation by mentoring and coaching other staff members
Ability to present in English
Excellent communication, presentation and negotiation skills
Must be highly skilled in applying ergonomic and anthropometric data to drive requirements and improvements in products
Must have experience with ergonomics/anthropometrics of physical components such as pens, tools or other hand held device
Must possess strong influence management skills and be able to effectively deal with ambiguous situations and make decisions based on imperfect information
Must have experience on a broad range of research methodologies with excellent data analysis and synthesis
Must have experience working with physiological data collection equipment
Must have experience moving beyond data, getting to insight and effectively collaborate with multi-discipline teams leading to measurable product improvements
Must have experience doing all of the activities in the User Centered Design process from the initial information gathering to testing and documentation/specifications
Must be able to conduct an entire usability study: moderate, take notes, plan and design the research activities
Must have proven ability to deliver winning, marketplace validated usability solutions and work effectively across cross functional work teams
Self-motivated and flexible; willing to learn new things
Proven ability to drive multiple programs simultaneously
Ability to work independently toward project goals and timelines with no direction
Ability to occasionally travel and work internationally
MS Visio
Statistical Software (i.e. SPSS, etc.)
Adobe Creative Suite (preferred)
MS Office

Senior User Experience Researcher Resume Examples & Samples

Plan and execute end-to-end Customer Journey Insights studies which result in impactful customer experience enhancements, focused on Amazon’s global consumer business
Own and drive customer research studies across multiple product lines (e.g. media, consumer electronics, apparel, etc.), including all scoping, design, moderating, analysis, recommendations and presenting results to senior management worldwide
Create a research roadmap and executional plan for countries with Amazon presence worldwide
Build and continuously improve a robust and thoughtful approach to gather customer insights and collaborate with other research teams in Amazon to align on best practice
Have a passion for continuously improving customer experience
Have experience influencing and earning the trust of senior stakeholders and moving business teams to take action
Have a deep understanding of user research methods and best practices, with strong observational and analytical skills
Be a self-starter and an independent thinker who follow-ups on responsibilities in a timely manner while also a strong team player
Be a problem solver who always thinks about what to do next
Possess flexibility and have a track record of delivering results in a fast-paced and highly ambiguous work environment
4+ years of proven success leading customer focused research projects with demonstrated impact
International research experience, with experience in managing vendors and partners in locales around the globe an advantage
Excellent communication, presentation and interpersonal skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization
Ability to travel internationally
Advanced Degree (e.g. MS in Human Factors, HCDE, or Cognitive Psychology)
Fluency in another language besides English preferred
Passion for customer experience combined with business curiosity and a strategic viewpoint

User Experience Researcher Resume Examples & Samples

Execute User Research studies and activities
Carry out research using a number of methods, including, but not limited to: usability testing, balance testing, focus groups, interviews, surveys, heuristic evaluations, card sorts, exploratory research, and field studies
Conduct and oversee user research for a major game mode or project under the direction of the manager, including all stages from planning to execution
Craft and edit reports
Provide and discuss research results directly to dev teams for implementation
Assist in project planning for user research efforts
Maintain detailed records of study details, resources, expenses, etc
Manage the scheduling and work of, and provide coaching to junior staff
Ensure the recruitment of participants is taken care of through internal or external recruiting methods

iXp Intern, User Experience Researcher Resume Examples & Samples

Design and conduct a variety of research methodologies, including strategic exploration, competitive research, field studies, participatory design and usability
Evaluate, select and execute remote user testing. Identify solutions will help our researchers obtain the qualitative feedback they need to help teams make the right product decisions
Collaborate with market research and analytics to answer complex research questions
Promote and evangelize user-centered design at Ariba
Currently enrolled in an undergraduate, Masters, MBA or PhD degree program
Human-computer interaction (HCI), human factors, cognitive psychology, or related field
Must be looking to work on user research, not user design
Portfolios are required, please attached the link on your resume
Some experience executing user research for web or mobile experiences
Excellent writing, storytelling and presentation skills
Experience with usability testing, design research, ethnography, statistics, design thinking methods is a plus
Candidates must be local to the Silicon Valley to be considered
Must be able to work onsite in Palo Alto during summer 2017

Senior User Experience Researcher Resume Examples & Samples

Collect and analyze user behavior patterns through data analysis, online experiments, lab studies, and surveys
Provide in-depth research insights and communicate the most relevant industry and competitive insights to stakeholders in all departments
Collaborate with front-end colleagues to prioritize and refine their projects by providing the user perspective
Minimum of 3 years of related experience
Strong background in product design and management
Working knowledge of A/B testing, online experiments, lab studies, and surveys
Experience integrating user research into product designs and design practices
Understanding of user centered and data driven design methodology
Travel industry experience
Bachelor’s degree in related field is highly preferred

User Experience Researcher Resume Examples & Samples

Manage our third party Customer Community platform for financial advisors and consumers
Champion the needs of all customer groups and use that knowledge to help influence business strategies and design decisions
Work in partnership with brand researchers and web analysts to create comprehensive and coordinated research strategies that triangulate data from different sources/methods to develop recommendations
Foster collaboration with designers, product managers, marketers and sales teams to translate insights into actionable recommendations that inform execution
Identify key research and experience analysis objectives
Design and implement a variety of UX research qualitative & quantitative methods including: benchmark testing, contextual inquiry, card sorting, focus groups, remote testing, surveys, task analysis, field studies, questionnaires, competitive analysis, heuristic evaluations
Design creative and compelling deliverables, focused on visually telling the story, and actionable recommendations and highlighting important insights
Synthesize and analyze data and findings, highlighting important insights, outputs and frameworks
Present work to multiple teams and leaders, across the organization and outside where required
Bachelor's degree or relevant work experience in UX Research or any other related field of expertise
Practical understanding of traditional and innovative research methods, UX methodology and design thinking
A strong portfolio that demonstrates not only your processes and thinking but tells the story of how you were integral to the overall design process, demonstrating sound UX principles and research processes including research objectives, study plans, reports, and derived outcomes
Ability to influence and guide others on the value and importance of user centered thinking and research
Strong verbal and written communication with the ability to effectively articulate and communicate vision, possibilities, and outcomes across all levels in the organization
Strong conceptual thinking
A high level of curiosity
A mature toolkit of both qualitative and quantitative methodologies
Open to change and continuous improvement
Ability to contribute ideas and execute the ideas of others quickly and competently
Strong understanding of User Center Design Processes and Methodologies
A capacity for constant learning from both success and failure
Exposure to the local startup landscape
Insurance or Financial Services industry experience including B2B and B2C

User Experience Researcher Resume Examples & Samples

Collaborate on user experience planning with Head of User Research
Collaborate with internal clients and stakeholders to understand business objectives
Draft communication emails to users providing updates on new features and enhancements that address user reported concerns
Devise protocols for focus groups and contextual interviews; and carry out sessions with key segments
Create reports with recommendations and present to stakeholders
Bachelor’s or Master’s degree in Human Factors Psychology, Experimental Psychology, Industrial Design, Statistics

Senior User Experience Researcher Resume Examples & Samples

Understand user needs, behaviors, and motivations
Partner with design and other stakeholders to understand and incorporate technical and business requirements into research
Proactively identify, propose, and prioritize research across products at all stages of development
Design, coordinate and conduct UX research using a variety of methods
Determine best method or mix of methods based on goals, timelines, and resources
Evaluate usability and accessibility of properties that are live or in development
Work with designers to test proposals, including look and feel initiatives
Interpret user feedback and analyze metrics to assess the effectiveness of a project
Synthesize research into actionable insights that inform design and business decisions and influence product strategy
Communicate findings and insights to stakeholders across functions and levels
Promote a holistic customer experience vision by facilitating cross-functional collaboration that promotes design thinking and a customer-centric mindset
Actively monitor and analyze research, data, and trends to inform and improve our research methods
Provide UX research guidance and training to colleagues
Penchant for doing great work and a passion to create exceptional experiences
Exemplary analytical, problem-solving, and critical-thinking skills
Strong understanding of qualitative and quantitative research methods and best practices
In-depth knowledge of UX design principles, techniques, and processes
Familiarity with platform-specific standards, design patterns, and best practices
The capability to ask, and answer, meaningful and impactful questions
The capacity to understand, analyze, and interpret complicated data
The ability to clearly, concisely and persuasively communicate research findings to a lay audience
Highly motivated, enthusiastic, self-driven, and comfortable with ambiguity
An innovative spirit and an enduring sense of humor
Four years application change experience
Four years experience building user design/requirements
Masters in behavioral science or related field
Strong command of quantitative and qualitative research methods, including their strengths and shortcomings as well as when and how to apply them
Experience in training others in user experience research methods

Senior User Experience Researcher Resume Examples & Samples

Design and conduct research studies that provide critical customer data to support product design concepts and development
Understand consumers’ needs, behaviors and abilities. Be an enthusiastic advocate for them throughout product ideation and development
Lead, develop, conduct, and analyze usability studies; providing input and actionable recommendations to strategic partners
Collaborate with Human Factors, Interaction and UX Designers as well as Industrial and Graphic Designers and Researchers in a world-class Experience Design organization

Senior User Experience Researcher Resume Examples & Samples

Collect and analyze user behavior through data analysis, online experiments A/B testing, lab studies, and surveys
Help frontend colleagues prioritize and refine their projects by providing the user perspective
Minimum of 3 years of relevant work experience
Previous experience integrating user research into product designs and design practices
Previous travel industry experience
Bachelor’s degree in related field, or equivalent experience is required

User Experience Researcher Resume Examples & Samples

Designing, conducting and analyzing results from a variety of research studies including usability lab studies, remote research, field studies and survey design
A BS or equivalent degree in psychology, cognitive science, Human Factors etc
Hands-on experience with: ethnographic research, user testing, benchmarking, survey design, etc
Strong qualitative and quantitative analytical skills, excellent attention to detail and good business judgment
A strong portfolio demonstrating past work experience and deliverables (e.g.: study plans, reports)
Mobile research experience

User Experience Researcher Resume Examples & Samples

Planning and executing both field and laboratory studies on the evolving nature of transportation and personal mobility
Analyzing research data and trends
Identifying unique opportunities for new technologies and business models
Working closely with Ford technologists and business leaders, devise and assess new solutions to the challenges of global mobility
Master’s degree or higher in anthropology, psychology or related technical fields
3+ years experience designing, conducting and analyzing mixed-methods research
Proven experience conducting diverse forms of user research as part of a team, e.g., observational research, structured interviewing and user testing
Experience analyzing both qualitative and quantitative behavioral data
Experience with user testing of advanced technologies
Strong team player with record of collaboration

User Experience Researcher Resume Examples & Samples

Remain current on the latest tools, methods, and literature associated with user-centered design
Lead the development and execution of user experience goals on a set of customer facing products
Perform summative and formative usability testing across the product life-cycle
Represent User Experience as a team member, assigned to one of the John Deere agricultural product lines teams to “bake in” the John Deere UX design philosophy into our products
* U.S. visa sponsorship is NOT available for the role. ***
1+ year of experience applying a user-centered design process
1+ year of experience executing usability studies
1+ year of experience applying UX principles to product design
Experience in roles that required demonstration of excellent communication skills (written, verbal, comprehension, and presentation)
Experience (academic or practical) with visual design / prototyping tools
Demonstrated working knowledge of user research methods such as ethnography, structured interviews, eye-tracking, etc
Experience in roles that demonstrate an understating of how to represent user populations using meaningful personas
Demonstrated experience working in a cross functional, multi-disciplinary product team
Bachelors of Arts/Science in Human Computer Interaction, Cognitive Psychology, Human Factors, Industrial Engineering, Systems Engineering, Industrial Design, Anthropology or related field

User Experience Researcher Resume Examples & Samples

BS degree in HCI or related field
4+ years of design research experience
Quantitative skills for analyzing existing analytic data for user trends
Good grasp of qualitative and subjective dimensions of design research
Data analytics capabilities for deriving customer insights from existing analytics data
Experience with consumer-facing technology products, including hardware
Strong aesthetic sense
2+ years of management experience
Comfort in a variety of environments, as Nest is a mid-sized company embedded in a large company
A passion for delightful, minimalist, and useful products
MS degree in HCI or related field

Product & User Experience Researcher Resume Examples & Samples

You have a solid track record (7+ years professional experience) of conducting consumer research and / or user testing and applying insights within a B2C company
You have extensive experience with qualitative and quantitative user research, including experimental design, sample selection and recruiting, surveys, focus groups, in-person and remote usability testing, ethnographic field research, and more
You’re self-directed and collaborative, and you’ll be able to quickly assess company needs to develop and execute a roadmap
You will Identify key research questions and objectives in partnership with product, design and engineering teams
You have enough data skills to be self-sufficient in analyzing the results of your quantitative & qualitative research
You are adept at analyzing customer and user data through multiple sources like, secondary market data, social listening, product analytics and co-relate to qualitative and quantitative research data
You will carry out research projects with highest levels of customer awareness and business/brand reputation
You are adept at managing multiple research vendors through contracts, statement of works etc to partners for recruiting & data analysis
You’re curious and analytical: you know how to ask the right questions and get meaningful data to answer them
You have excellent communication skills and can help tell stories around insights that will help other teams execute on your findings
You will participate in ongoing partnerships with a cross-discipline Design Team (and agencies/vendors) to invent, execute and improve upon breakthrough solutions that our customers love
You have a degree in HCI, Human Factors, Psychology, Anthropology, or a related subject, and have practical experience in applying insight holistically to better position end-user experiences across a multitude of product opportunities
Help establish UX research efforts at Verizon Telematics and disseminate best practices
Manage multiple research vendors/ partners for recruiting, data analysis and completion of research
Develop framework and methodologies for research to understand our users, customers and stakeholders
Partner with Verizon marketing, product, design, and development teams to prioritize research opportunities in a fast-paced and rapidly changing environment
Plan and conduct user research and communicate the results throughout Verizon Telematics

Senior User Experience Researcher Resume Examples & Samples

Conducts user interviews and research, from goals/needs assessment all the way to summative evaluations
Using qualitative and connecting quantitative data to inform results to guide and make impactful user-centered experience decisions
Acts in a supervisory role in reviewing, suggesting and supporting other members of the research team in test planning and methodologies
Suggests and pilots internal work process efficiencies that the team can align to
Works to build a collaborative, end-to-end engagement process both internally and externally with teams so that user research is a trusted partner early-on and through-out the product development cycle in reflecting consumer and business values
Advocates for meaningful use even when it might not be popular
Utilizes/Draws from personas to carry out research and heuristic analysis
Writes, moderates and reports on usability studies using established testing methodologies and configurations
Creates test plans for straight-forward and complex projects
Works with stakeholders to create moderators guides for testing
Works independently and/or with Stakeholders to create participant recruiting screeners
Conducts qualitative and quantitative analysis of testing results using standard methodologies
Develops recommendations based on test results. Reports on test results
Conducts and coordinates Usability tests using standard and best practice testing methodologies and configurations
Coordinates testing logistics including recruiting, incentives, parking validation, locations (room scheduling, may be multiple locations, or outside vendor). Sets up and tears down usability lab and observation room(s) including configuring the software and computer hardware (camera, laptop, networking, cables, etc.). Recruits participants. Manages overall experience of participants- escorting them to and from the testing room and handling incentives
Provides support for creating test stimuli - producing cards for card sorts, basic HTML clickpaths, or paper prototypes. Arranges testing materials - ensuring that there are an
Minimum three (3) years of experience moderating usability tests and Web Interaction Design experience or related experience
Experience in computer and/or Web programming preferred
Web design experience preferred
Bachelor's degree in a related field, with an experimental and/or UI design relaled bend (e.g., social sciences) preferred
Proficiency in Macromedia Dreamweaver and Adobe Photoshop preferred

User Experience Researcher Resume Examples & Samples

Design and conduct quantitative and qualitative research on mutli-modal in-car systems
Interact with participants and moderate user tests
Some travel may be required
User research experience
We are looking for someone who will take advantage of the opportunity to be part of a research and design team, not just an observer
Driving research experience
Multi-modal interface research or design experinece
Experience with eye tracking or gesture tracking

User Experience Researcher Resume Examples & Samples

Collaborate with teams from product, business analysis, data analytics, sales ops, content, customer support, business development, and marketing to identify core problems
Utilize your deep understanding of qualitative and quantitative research methods (in-house user labs, guerrilla usability testing, surveys, heatmaps, etc.) to identify the best tools that will bring user insight to the problem
Recruit participants and design, moderate, synthesize, and communicate findings and recommendations
Share findings in a clear, concise, and compelling way with stakeholders and the rest of the company
Share weekly and monthly NPS reports with executives and the whole company
Help create a deep understanding and empathy for our customers and suppliers across the company by consistently communicating project initiatives and findings to the rest of the company
Derive the bigger picture from multiple concurrent efforts and prioritize research projects accordingly
Minimum 4+ years of experience in User Experience Research
A user research related degree such as (but not limited to) HCI, Interaction Design, Human Factors, Cognitive Psychology, or Philosophy
Hands on experience running in person and remote user testing using a variety of methodologies such as in-house user labs, remote user testing, eye-tracking studies, card sorting, and coffee shop testing
Direct experience with researching on a variety of platforms and devices (desktop, mobile, tablet)
A good grasp of quantitative data analysis and statistics
Strong time management skills
Can communicate complex concepts clearly
E-commerce experience not mandatory, but highly recommended

Intern, User Experience Researcher Resume Examples & Samples

Analyze data from our customer feedback survey on Zebra.com
Generate monthly reports on Zebra.com customer feedback survey
Conduct readouts to Digital Strategy team and leadership on customer feedback survey
Plan and moderate usability studies, using both in-person and remote testing methods including Qualtrix
Incorporate user research best practices into future Zebra.com product development
Work with product marketers, user experience designers and developers to assess project needs and develop appropriate research plans to support their objective
Translate user needs into design and product requirements for Zebra.com
Currently studying for a BA/BS in User Experience, Design Research, HCI, Marketing or a related field with junior or senior status
Familiarity with UX research methodologies used across the member experience, such as: ethnography, surveys, usability tests, interviews, and participatory design
Excellent verbal and written presentation skills to communicate clear findings and actionable recommendations
Insanely organized and able to work on multiple activities
Work 3 days a week from our Lincolnshire, IL office—up to 2 days remote

Senior User Experience Researcher Resume Examples & Samples

Demonstrate a higher than usual degree of user empathy, and will be able to tell a compelling story about the motivations and intentions of our users, inspiring all stakeholders towards “Aha!” moments
Be able to quickly understand the needs of our internal clients—especially as they relate to who their users are and what questions they really need to have answered
Develop participant profiles, recruiting screeners, test proposals, research study documents, and execute on time and on budget
Electrify project teams with concise reports and brilliantly prepared presentations under tight deadlines while juggling six balls (and a chain saw) with the other hand
“Synergize” with our exceptional interaction and visual designers to further improve information architecture, site navigation, labels, and other design elements
Solid understanding of the principles of usability research and other user research techniques (e.g. field research, heuristic reviews, benchmarking, card sorts, lo-fidelity prototyping methods, etc.), and know the strengths and weaknesses of each
Independently scope and plan research studies, consulting with relevant stakeholders and team members
Plan, design, administer and report on research studies, and produce associated materials and stimuli such as screener profiles, discussion guides etc, and present outcomes in an easily consumable format
Ability to translate sometimes complex research findings into actionable insights
Leverage heuristics, VoC, and other research methods to triangulate user pain points
Ability to lead a research study from beginning to end independently
3-6 years of user research experience. We prefer a mix of web and mobile experience
Related experience in another field such as interactive design, information architecture, and/or market research is a plus
Solid understanding of user interface design practices and principles a must—better still if you can demonstrate experience relating to research
B.S. in human computer interaction, cognitive psychology, anthropology, or related field considered an advantage. Equivalent experience accepted
Project management and negotiating skills are central to the position
Communication, critical thinking, and creative problem-solving skills required. Your ability to demonstrate success in these areas should quickly become obvious
Moderation skills and methods for group facilitation and consensus building
Ability to work independently, in a team, and with or without direction is imperative

User Experience Researcher Resume Examples & Samples

1-3 years of professional UX research experience
Expertise in creating Meta-Level Personas, Process Flows and User Journey Maps
Experience with design tools, including Photoshop, Axure, Balsamiq, Invision, Proto.io or other similar tools for rapid prototyping
Ability to produce key metrics findings as well as recommendation reports
Strong understanding of full Adobe Creative Suite, and any experience with Sketch is a plus
Understanding of fundamental design principles (typography, layout, grid systems, hierarchy, color, composition)
Understanding of dynamic design principles (fluid content, restricted layout sizes, portable usability standards)
Desire to work hands-on for an innovative project from start to finish, and posses the ability to think creatively and contribute fresh ideas and progressive insights
Should be able to showcase their work via a digital or printed portfolio that demonstrates creative thinking and problem solving skills
Work closely with the UX team to develop and iterate user interface designs based on research and usability test results
Conduct interviews, online surveys and focus groups with client stakeholders and external users to understand measurable goals and identify any additional user requirements
Conduct baseline usability test to identify user performance and satisfaction metrics
Make recommendations for changes and assist with any immediate changes needed
Identify current client customers to develop a thorough understanding of the target audience, their typical tasks, and their specific constraints
Develop user profiles, personas and task matrix, task lists, task process diagrams, and user journey maps
Make recommendations for improvements based on user needs and task characteristics
Conduct usability tests of paper prototypes, wireframe mock-ups, and low-level prototypes of information architecture
Develop measurement strategies that drive business objectives and goals directly to Key Performance Indicators (KPIs)

User Experience Researcher Resume Examples & Samples

Design research approaches and methodologies
Facilitate research studies
Fill the role of primary note-taker who not only takes near-verbatim notes but can facilitate debrief sessions to review findings
Analyze research data collected through qualitative and quantitative methods
Map findings to research goals
Design research deliverable templates
Write and/or proofread research findings reports
Act on best practices and look for ways to improve overall team processes and deliverables
Up to 15% travel
Work with a geographically disbursed team
Bachelor’s or Master’s degree in Human Computer Interaction, Human Factors, psychology, or in a discipline that involves communication and or research (communications, English, sociology, anthropology, economics, etc.) although degrees in other disciplines are welcome to apply
Excellent observational analysis skills
Excellent written, oral, and electronic communication skills
A genuine interest in UX research, software design and development
Video editing and communication design skills
Previous experience in project management, creating screeners and recruiting participants a plus
Previous experience creating training materials (written, video, etc.) a plus

Senior User Experience Researcher Resume Examples & Samples

Design, plan and conduct user research, employing methods such as: remote usability, field studies, competitive evaluations, usability studies, RITE studies, remote studies, surveys, diary studies, and other relevant approaches
Provide insight and vision to teams based on understanding user needs and behaviors
Build strong relationships with Designers, Product Managers, Marketing, Analytics and Engineers to deliver impact on our global products
Explore new and engaging ways to bring users and their stories into agile product innovation and open research up to the organization around you
Knowledge of user-centered design principles, UX standards and fundamental user behaviors
Experience with running UX research in an agile development process
Experience in crafting and tailoring methods and techniques to push the boundaries of what can be learnt
Some history of providing user needs to inform opportunities for innovation and new product concepts
Must be proactive, delivering beyond what is asked for
6+ years experience in user research
Formal training (course work) in a variety of user experience research methods (such as lab and field research, survey design, statistical analysis)

Senior User Experience Researcher Resume Examples & Samples

4-7 years of primary research experience
Research, psychology, related
At least 18 years of age. Legally authorized to work in the United States. High School Diploma or GED. Pre-employment background screen

Senior User Experience Researcher Resume Examples & Samples

Conduct independent research on multiple aspects of how users experience online search
Actively monitor and analyze research, data, and trends from internal sources, academic research, and industry published reports to inform and improve our research methods
Effectively and intelligently influence the iteration of designs by pinpointing key data points from testing, reviews, etc
Able to sell, support, explain, and simply present research approach to various audience types from sophisticated design experts to non-designers
Maintain Usability templates and guidelines, best practices, research documentation and raw data that facilitate a growing research team's work
Generate clarifying insights and find the common thread in varied - and sometimes conflicting - inputs (data, qualitative feedback, hypothesis, etc.)
Provide direction on and contribute to the development, testing, and refinement of physical, digital, and space UX prototypes
BA/BS in Computer Science, Human-Computer Interaction, Cognitive Science, Experimental Psychology, Anthropology, Information Science or a related field, or equivalent practical experience
5 years of relevant work experience, including experience integrating user research into product designs and design practices
2+ years of experience with Human Computer Interaction
Experience teaching design thinking, human centered design, design research, etc
Excellent writer and communicator
Experience with SQL, Tableau, Omniture and remote usability testing tools, such as Keynote or UserZoom
Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during each product phase
Effective interpersonal, communication, negotiation and collaboration skills
Superior planning skills to stay one step ahead of the work
Highly organized, strong attention to detail, excellent verbal and written communication skills

User Experience Researcher Resume Examples & Samples

Recruit study participants from pharmaceutical and clinical trial companies
Design and conduct research that reliably informs product prioritization and design decision-making
Create and manage research roadmap and calendar
Present findings in both written and verbal formats
Stay ahead of industry movement, trends, and workflows
7+ years success leading user research projects with all aspects, including study design, recruiting, moderation, analysis, reporting
Strong portfolio demonstrating past work experience
Experience testing on a variety of devices, including mobile and desktop
Exceptional behavioral data-collection and analysis skills

User Experience Researcher Resume Examples & Samples

Around 5 years’ experience or more in user research within software development
Bachelor degree or equivalent level of experience in user research]
A drive to be in the field to interact with many users and learn about companies
The need to continuously improve our customers’ experience and happiness
Experience with a variety of research methods, including surveys, interviews, diary studies and usability studies
Experience with LEAN UX and Design Thinking Methods
Highly effective collaborator and communicator skills
Knowledge of, and eExperience with, user-centered research methodologies such as usability testing, interviews and observations
A ambition to help build and maintain a strong user centered culture at Exact
A drive to continuously improve our customers’ experience
Bachelor's degree or equivalent level of experience in a related field
Your ambition all the room it needs
Achieve world leadership with you
You a competitive salary
Organizing meaningful training sessions that help you to fulfil your career potential
Serving organic coffee from Miss Morrison
Our own fitness center with a very nice personal trainer named Noel
Enjoying Friday afternoon drinks at our bar “Bits & Bytes
Cooking you healthy food every day

User Experience Researcher Resume Examples & Samples

Experience with planning and executing usability test sessions
Experience with writing surveys
Experience with conducting one-on-one interviews and focus groups
Experience working in multi-disciplinary teams across the globe

User Experience Researcher Resume Examples & Samples

Design, organize and coordinate creative research workshops
Conduct independent research on multiple aspects of how a wide variety of users experience our products (either existing or proposed)
Plan and execute end-to-end Customer Journey Insights studies
Collect and analyze user behavior through face-to-face or online experiments, benchmark studies, contextual inquiries, lab studies, and surveys
Own and drive customer research studies across multiple product lines
Perform formative and summative usability testing. Includes systematic observation under controlled conditions, reviewing and communicating test results
Develop and validate personas and assist in improving existing personas
Work with designers, product owners, engineers, and research managers to prioritize research opportunities in a fast-paced, rapidly changing environment
Advocate research findings to diverse audiences through written reports and oral presentations
Work with minimal direction while delivering high-quality outputs
Build and continuously improve a strategic and robust approach to gathering customer insights and feedback
BA/BS in Computer Science, Human-Computer Interaction, Cognitive Science, Experimental Psychology, Information Science or related field or equivalent practical experience
Demonstrated familiarity with UX methodologies (surveys, journey mapping, personas, contextual inquiries, usability testing)
2 years of work experience in an applied research setting
Ability to consolidate, document and report on research findings, often from multiple sources, in short, concise, actionable stories
Strong organizational skills, able to act independently and able to meet tight deadlines
Outstanding behavioral data-collection and analysis skills, (e.g., designing, conducting, and analyzing all kinds of user data.)
Experience working in an agile development team on evaluative research (i.e. quick, iterative prototypes)
4 years of relevant work experience, including experience integrating user research into product designs and design practices
Proven experience with stakeholder management and the ability to schedule and manage multiple projects

User Experience Researcher Resume Examples & Samples

Primary work activities include applied user research work, e.g., planning and conducting research labs, research analysis, competitive benchmarking, persona development, and design reviews; and consultation with various product teams
Partner with product and design stakeholders to outline research plans
Identify and recommend the best methods to answer UX product research questions and prioritize them according to schedule and opportunity constraints
Analyze and consolidate research findings, often from multiple sources, into a short, concise, actionable story for stakeholders and product teams
Articulate the value and ROI on research efforts
Effectively manage trade-offs between business needs and customer benefit
Fluency in usability heuristics and UX principles
Ability to use data to argue for and champion improvements to the customer experience
LI-DY1

Senior User Experience Researcher Resume Examples & Samples

3+ years of UX, Human Computer Interaction (HCI), and User-Centered Design principles (UCD) experience
Experience in a retail industry preferred
Proficient with user-centric design
Knowledge of effective usability skills to advocate and promote standards for usability and user-centered design
Experienced presenting and selling new ideas to senior management teams
Champions new ideas and guides teams toward creative UX solutions by leveraging insights and metrics
Inspire creativity by leveraging experience and out-of-the-box thinking
Ability to effectively prioritize workload in a fast paced, frequently changing environment while remaining detailed and organized
Excellent interpersonal, written, and verbal communication skills, with the ability to interface effectively with individuals at various levels, both internal and external
Analytical, with strong problem-solving abilities and creative resolution skills
Self-motivated, with the ability to work on multiple projects in a fast-paced environment
Proven ability to recognize and adapt to company culture
Ability to analyze, organize and integrate large amounts of complex information into clear, concise presentations
Ability to remain organized, pay strict attention to detail, and meet critical deadlines within a high volume, fast-paced environment
Conduct various forms of user research and task analysis to identify opportunities to improve user experience for Academy.com and Academy
Investigate and resolve user experience issues through evaluation and various forms of testing (ie, user testing, A/B)
Effectively improve upon and communicate actionable insights that materially improve the customer experience
Champion new ideas and guide teams toward creative UX solutions by leveraging insights and metrics
Lead the execution of special projects
Complete research, competitive analysis, user/stakeholder reviews, analytics and un-biased recommendations in a highly collaborative environment
Provide feedback in all phases of the design process from feature/project conception to implementation
Advocate for customer experience improvements based upon business objectives and vision for a set of capabilities; frequently pitch to cross functional teams
Create UX research reports, process maps, low fidelity prototypes and other artifacts to describe the intended user experience from which UX Designers will work and Product Managers prioritize
Evaluate new solution offerings, vendor evaluation matrices, and selection as appropriate
Manage the vendor relationship(s) to track performance and maximize our investment
Provide recommendations on Usability Testing approach
Manage all aspects of Usability testing; including vendor selection, contract negotiation, Usability Testing logistics, respondent criteria, and testing artifacts
Oversee and activate A/B testing campaigns to continuously improve the user experience; partner with Product Managers to include proven tests into live features for our customers
Write user stories following INVEST model
Participate in AGILE methodology
Drive user experience capabilities with the capacity to increase scope and responsibility over time
Develop a thorough understanding of Academy policies, procedures, and safety rules

User Experience Researcher Resume Examples & Samples

Four year college degree (Psychology, HCI, Human Factors, Anthropology, etc.) or equivalent
2 to 5 years of related experience in user experience research
Strong analytical, facilitation, and presentation skills
Understanding of conversion optimization, funnel analysis, A/B testing
Experience in one of these: SEO, paid search, display, mobile, content marketing, email
Experience with web analytics - bonus for Adobe Analytics
Experience performing user experience techniques including but not limited to heuristic analysis,
Strong experience conducting customer interviews
Experience with a programming language (like ruby, python, javascript) is a bonus

100

User Experience Researcher Resume Examples & Samples

Stay abreast of product roadmaps and ensure that projects have an appropriate research component to ensure their success
Encourage cross-functional participation in direct research resulting in team members applying first-hand observations to their various disciplines (industrial design, package design, marketing messaging, etc)
Share research results at all levels of the company to influence thought, evangelize the benefits of good research and foster a user-centric culture and user-centric decision-making
Measure, advance, and enhance the value of user research within Belkin
Systematize user research and user testing processes as part of the overall design process
Envision and create research deliverables that inspire product teams and result in user-centric decision making
Select and apply a broad range of research methods to inform the design of Linksys products and brand touch points
Work with related personnel such as user experience designers, industrial designers, and graphic designers to create great product experiences
Manage your own projects like an internal consultant: on-time, on-budget, no surprises
Help Linksys further integrate user-centered design methods
Help select incoming UX personnel
Help develop junior UX personnel
Supervise outside vendors if needed for your projects
Fulfill responsibilities under ISO 9001 and 14001; understand and fully support IS0 system
Fulfill responsibilities under OHSAS 18001, understand and fully support OHSAS 18001 system
Maintain a safe and clean work environment
Understand and follow company rules and regulations
Perform all other duties as assigned and required
Preferred Master’s degree in Psychology, HCI, Human Factors, Anthropology, etc. Bachelor’s degree is acceptable
Preferred 2-4 years of experience conducting lab and field-based user research resulting in measurable user experience improvements
Demonstrated effectiveness in influencing good design outcomes in a variety of contexts
Strong experimental design and moderation skills
Sound knowledge of applied statistics and qualitative analysis
Strong analytical skills with deep attention to detail and the demonstrated ability to convey the significance of research findings to multiple audiences
Experience participating in design reviews and design workshops
Research documentation including screeners, usability reports, personas, contextual field study reports and presentation of quantitative data
Mastery of a wide range of research methods and experience applying them in a variety of contexts
Experience operating within product development processes, especially in consumer electronics, mobile, packaged software, or complex systems
Mastery of at least one research application and one data analysis application
Interaction design experience is a definite plus
Passion for user focus – You know that the best way to a great design is relentless user-focus. You help teams do their best work by making it possible to collect the data needed to support sound, user-oriented decision making

101

User Experience Researcher Resume Examples & Samples

Support several Global IT projects and initiatives through end user research and usability testing including direct behavioral observation, focus groups, surveys, click testing, card sorting, interviews, and other well-known research techniques
Perform subjective and objective research both qualitatively and quantitatively, to gather deep end-user understanding
Communicate research insights resulting in recommendations and priorities for user-centric design
Work closely with UX Designers on the Global IT UX team to bring experiences to life, while making data-driven decisions based on the research gathered
Excellent communicator with strong thought-leadership who can effectively lead complex discussions, lead research sessions, and lead workshops
Experience with user research methods including focus groups, user interviews and direct observation sessions
Experience with usability testing methods including click testing, direct observation scenario testing, and surveys
Ability to convert user research data into recommendations and priorities
Experience working with usage metrics and goal oriented analytics
Direct experience with John Deere customers and/or dealers
Experience with user research and usability testing on mobile devices
Fluency with design tools including Adobe CC, Sketch, Invisionapp, Photoshop, etc
A strong passion for proven and emerging interaction and UI design patterns
Bachelor's Degree in Information Technology, Human Computer Interaction, Usability, Graphic Arts/Digital Design, Industrial Design, Psychology, or related discipline

102

Senior User Experience Researcher Resume Examples & Samples

This is a very hands-on role, and includes managing participant recruitment, data collection (includes moderating sessions), data synthesis and analysis, and delivery of findings and recommendations
5+ years’ experience doing qualitative and quantitative user research
Degree in the field of HCI, Human Factors, Usability Engineering or related field (advanced degree a plus)
Ability to creatively come up with appropriate research and usability methods for given research questions

103

User Experience Researcher Resume Examples & Samples

Determining the UX research methodology best suited to optimally meet stakeholder objectives and best practices
Designing, conducting and analyzing user research according to user-centered design principles
Being alert to ongoing developments in the UX research field regarding new and improved testing methodologies, with an eye towards reducing both costs and the time needed to get to actionable results
Developing end-user personas
Exploring new technology solutions and their application to real-world support services
Conducting competitive analyses
Creating and presenting engaging reports of findings and actionable recommendations, both in person and remotely
Collaborating on prototyping of new service and solution concepts
Negotiating requirements and designs with UX team, developers, product managers and other key stakeholders
Working closely with UX, development & implementation teams to bring new functions/features to life
Design and implement a variety of UX research methods including: usability testing, contextual inquiry, card sorting, focus groups, surveys and questionnaires, competitive analysis, heuristic evaluations, information architecture, qualitative & quantitative research
Perform data analysis (statistical analysis experience a plus)
Work in a fast-paced work environment, meeting challenging stakeholder objectives and within associated constraints
Research, write and negotiate user/service requirements
Perform effectively in an Agile environment (highly desirable)
Express design recommendations using wireframes, mockups, and/or simulations (desirable)
Create prototypes with varying levels of behavior and fidelity (desirable)
Training in experimental design and a variety of user research methodologies (statistical analysis a plus)
A demonstrated knowledge of end-user research & design tools and best practices applicable to web-based & mobile environments for a variety of computing & mobile devices & wireless technologies
A personal interest in current developments in user experience research methods and approaches and supporting technologies
Experience writing copy for the web or mobile environments (highly desirable)
Experience in customer support for consumers and business users of information technology systems (highly desirable)

104

User Experience Researcher, Self-driving Resume Examples & Samples

Minimum of 6 years of relevant user research experience in product environment
Demonstrable ability to independently plan and conduct mid-to-large scale research projects, in close collaboration with people in a variety of roles (we work in teams)
Deep understanding of the strengths and weakness of different research methods, including when and how to apply them during each product phase
Scrappy, self-starter able to deliver results quickly with minimal oversight
Research experience across both HW and SW
Excellent working knowledge of statistics and principles of survey and experiment design, including sampling, data collection and analysis
Ability to clearly, concisely and persuasively communicate research findings
Willingness to travel 50% time

105

Senior User Experience Researcher Resume Examples & Samples

Work closely with Research Managers to coordinate on broader research strategy and prioritize research opportunities in individual business units
Partner with design, product, and marketing colleagues to understand business needs, inform research questions and design appropriate research studies to generate focused insights
Synthesize/analyze data and findings, developing genuine insights, outputs and frameworks
Deliver clear and concise presentations to persuasively communicate research findings through compelling storytelling
Conduct secondary research on customer profiles and personas, competitor offering and value-prop, industry trends and market insights to triangulate
5+ years of relevant user research experience in industry or academia
Undergraduate degree in Human Computer Interaction (HCI), Design, Sociology, Experimental or Cognitive Psychology or related field. Relevant Masters an advantage
Solid understanding of strengths and shortcomings of different research methods, including when and how to apply them during each product phase
Working knowledge of statistics and principles of experiment design will be a plus
LI-TR1

106

User Experience Researcher, Uber for Business Resume Examples & Samples

Design and conduct quantitative studies, such as structuring and analyzing surveys to evaluate impact of product changes and gather insights at scale
Adapt and innovate research methods to meet product needs by delivering high quality insights in a fast paced work environment, and by contextualizing for specific use cases related to business travel and expense management and leading the exploration of new opportunities for Uber to support various types of businesses, both large and small
Build empathy across the organization to improve the products we build for our business users and their employees and customers in cities all around the world and always champion for our users
5 years of experience in a product development research setting
Ability to travel within the United States and abroad
7 years of relevant experience in a product development research setting
Track record of demonstrating excellent command of research questions within a given domain and of technical tools for the analysis of data within that domain
Previous experience driving research programs that have had a lasting impact on product and design decisions
Prior research experience with enterprise and/or small business customers on business-to-business or business-to-employee product experiences

107

Senior User Experience Researcher Resume Examples & Samples

Drive insights to inform the definition and development of new and existing products across all platforms
Work cross functionally with teams to shape and execute research plans based on business needs and growth initiatives
Develop and use research models and insights to drive superior decision making
Interpret research results, derive implications, perform market analysis and gather strategic intelligence to provide proactive insight regarding the consumer market, trends and our customer needs, and pain points
Manage research vendors relationship and drive execution of research initiatives
Champion research and user-centered design across the organization
Master’s degree or PhD in psychology, human factors, HCI or an equivalent field
At least 4+ years of industry experience as a hands-on researcher, working across multiple platforms, including mobile and enterprise systems
Expertise in a broad range of methodologies including: ethnographic research, site visits, interviews, surveys, diary studies, usability testing, lean experimentation, etc
Organized, self-directed, efficient and able to complete complex projects in a timely manner
Strong leadership qualities that enable you to lead cross-functional teams and third party partners when needed
Stats knowledge and expertise with statistical tools a plus

108

App User Experience Researcher Resume Examples & Samples

Lead the UX research on the design of new, and redesign of existing, mHealth apps for specific target populations
Lead and grow a UX research/design team, including professionals and student interns
Own research responsibilities on UX research and design projects, manage day-to-day work flow while maintaining project timelines and deliverables, with a high level of self-sufficiency – from beginning design concept to end product
Design and conduct variety of user research methods for mHealth interventions to meet team needs, ranging from formative to evaluative research
Work closely with both internal and external UX/UI Designers, as well as other internal collaborators on specific projects
Contribute to the design by creating personas, writing scenarios/stories/journeys
Provide expert evaluations, such as heuristic evaluation
Lead and contribute to brainstorming and cross-team collaboration sessions
Clearly communicate progress, design recommendations, and feedback to larger team of both designers and non-designers
Remain aware of advances in the field and apply them appropriately
Attend ongoing in-person meetings with the research team
Min. of Master’s degree in relevant field such as HCDE, HCI, Psychology, Anthropology, or closely related field
Min. of 1-2 years professional experience in UX Research or related job
Strong portfolio demonstrating thought process surrounding research design and impact of research
Ability to navigate in complex and ambiguous topics and comfort with working in a flexible manner
Has the patience and persistence needed to iteratively test designs
Strong knowledge and comfort with the user centered design, usability, and interaction design principles
Demonstrated quantitative and qualitative analysis skills pertinent to UX Research
Ability to collaborate with and communicate ideas to interdisciplinary scientific team
A passion for tobacco cessation and/or health-related behavior change applications is desired
An interest in behavioral interventions is desired
Comfort interacting with and interviewing patients and clinicians is desired

109

User Experience Researcher Resume Examples & Samples

Work closely with the members of the Usability & Experience Design team to interface with key Segments relative to usability issues and opportunities
Support user experience activities for key projects within a division
Partner closely with all relevant divisions to ensure the deployment and adherence to established human factors design guidelines. Also own and maintain those guidelines and update/modify as required to keep relevant
Help deliver cutting edge user experience (human factors, usability, cognitive engineering, etc.) skills and services to the relevant Segments
Effectively execute user-centered design activities and research throughout the product development process
Conduct usability and ergonomic research
Education:Minimum Masters of Science in Human Factors Engineering, Cognitive Psychology, Ergonomics/Anthropometrics or related field
Communication:Excellent communication, presentation and negotiation skills
Data Visualization:Understands that basics of data visualization and can help visualize and present rich research data simply and clearly
Human Factors Engineering & Ergonomics: Knows where to look for specific information about ergonomic/anthropometric data, heuristics and understanding previous user research and conducts basis analysis ergonomic analysis based on anthropometric data
Research Methodologies: Understand the various research methodologies
Data Collection: Understands the various physiological data collection equipment available
Data Analysis & Translation:Ability to conduct basic statistical analysis and input findings into a report
User Centered Design: Ability to participate in all of the activities in the User Centered Design process from the initial information gathering to testing and documentation/specifications
Usability Testing: Ability to conduct an entire usability study: moderate, take notes, plan and design the research activities
Teams: Demonstrated ability to work effectively across cross functional work teams
Motivation:Self-motivated and flexible; willing to learn new things
Travel:Ability to occasionally travel and work internationally
Technical Experience:MS Visio, Statistical Software (i.e. SPSS, etc.), Adobe Creative Suite (preferred) and MS Office

110

User Experience Researcher, Principal Resume Examples & Samples

Plan and conduct user research using qualitative and quantitative methods for both in-person and remote studies; including usability and concept testing, heuristic reviews, card sorting, surveys, 1:1 interviews, persona development, contextual inquiry and secondary research
Produce clear, concise and compelling research documents including research plans, screeners, moderator guides and results/report documentation
Know how and when to leverage research and testing to inform design decisions. Collaborate on mockups, wire frames, and clickable prototypes for rapid, iterative testing and design improvement. Continue testing during development
8+ years or work experience as a member of a user-experience research team in a technology-centered company
Experience conducting UX research for mobile devices a plus
Ability and willingness to mentor other less-experienced team members
Work well in a fast-paced environment with iterative design and research cycles in conjunction with Agile development
Broad knowledge/understanding/experience with Section 508 accessibility guidelines a plus

111

User Experience Researcher, Senior Resume Examples & Samples

Support and collaborate with UX designers, product managers and engineers in developing and executing user research to ensure an optimal user experience
Participate in recruitment activities for user research participants including: developing criteria, creating screeners, connecting with potential participants, tracking status, preparing materials, and arranging for incentives
Synthesize, communicate, and present research findings, insights, and recommendations to stakeholders
Clearly articulate the rationale behind research conclusions and recommendations
Influence product managers and software development managers to use research findings and other sources to develop, refine, and prioritize product requirements
Advocate for the end user in design and development, while working with product managers, designers, and Agile developers
5+ years or work experience as a member of a user-experience research team in a technology-centered company
Deep understanding of user-centered design methods and web standards
Extensive experience in the planning and moderating of testing strategies, field research (contextual inquiry), card sorting techniques and heuristic reviews
Relevant work samples demonstrating proficiency in a variety of research methods
Degree in Human Factors, HCI, Psychology, or equivalent discipline (or ability to document equivalent academic plus professional experience)

112

Senior User Experience Researcher Resume Examples & Samples

Experience participating in multi-disciplinary teams, driving the research agenda, and conducting user experience research within an agile development process
Knowledge of accessibility guidelines a plus
Contribute as a member of a team that solves user problems through User Centered Design process
Ability to manage multiple projects concurrently and supervise remote unmoderated studies
Work with project business representatives and team members to test concepts and requirements using heuristic/qualitative/quantitative methods
Interprets results, and data to identify UX issues and incorporates research from other groups; analytics, customer support and NPS scores to triangulate results
Communicates results and recommendations in a timely and easily consumable format
Mentors junior staff and interns

113

User Experience Researcher Resume Examples & Samples

Develops professional expertise while learning the key aspects of the job
Applies company processes to resolve a variety of routine issues
Works on problems with limited to moderate scope ( feature level or small projects)
Normally receives general instructions and mentoring on routine work and detailed instructions for new assignments
For projects of low to moderate complexity (feature level or small projects) Assists in: Discover phase
Target user definition Define phase
Design goals and principles
Review design concepts with designers Design phase
Review wireframes, flows, and prototypes Drives: Discover phase
Research plans & protocols
XD Research process, schedule, milestones
Competitive audits Define phase
User personas, user scenarios/stories
Design concept testing
Identification of critical tasks
Ease and delight goals (e.g., 90%) Design phase
Iterative evaluation of designs
Timely debrief reports w/ screen shots
Timely presentations with data driven recommendations Deliver phase
Summative evaluation of offerings
Timely debrief reports & presentations with data driven recommendations

114

Senior User Experience Researcher Resume Examples & Samples

Execute all phases of usability testing, including development of participant screeners, test plans, moderating lab sessions, creating and delivering top-line summaries and in-depth reports
Timely coordination, execution, and reporting for broad range of quantitative and qualitative studies including but not limited to surveys, usability studies, accessibly audits, ethnography,
Partner with vendors to recruit external participants and moderate sessions as required

115

User Experience Researcher Resume Examples & Samples

A track record of success communicating and driving a research vision
Expertise in defining and implementing user experience guidelines; demonstrated experience with industry/platform standards
Project management experience; experience with various research methodologies and processes
Master level degree or work experience equivalent in User Experience, Human Computer Interaction, Information Science or Digital Design

116

Principal User Experience Researcher Resume Examples & Samples

Designing and conducting a variety of research methodologies, including strategic exploration, competitive research, field studies, participatory design, and usability testing
Synthesizing findings and insights from customer and market research to influence and drive product decisions
Developing and evangelizing a strong POV of Akamai customers and needs
Creating and driving internal research processes, methodologies, and approaches
Collaborating with the UX team, product managers, and engineers to ensure that findings and insights are actionable
Collaborating with Akamai’s Customer Experience team to answer complex research questions
Promoting and evangelizing user-centered design at Akamai
8 years of relevant experience and a Bachelor’s degree in Human Factors, Cognitive Psychology or related field
6 years of relevant experience and a Master’s degree or
3 years of relevant experience and a PhD
7+ years of experience planning and executing user research for software, web, or mobile experiences
Experience with Enterprise software
Strong experience working with cross-functional teams in a matrix organization
Top-notch communication, including excellent writing, storytelling, and presentation skills
Analytics and/or data visualization

117

User Experience Researcher Resume Examples & Samples

Independently analyze qualitative & quantitative data
Observe and run usability testing sessions and interviews
Administer questionnaires, surveys, and interviews
Evangelize research findings to diverse audiences through written reports and oral presentations
Communicate findings from the study to the research lead
Assist in creating reports (including creating graphs, highlight videos, slide decks etc.)
Analyzing, interpreting and summarizing existing research reports
Take notes during user study sessions
M.A/M.S./Ph.D. (in progress or completed) in Human Factors, HCI/Computer Science, or equivalent, will consider without industry experience
If M.A/M.S./Ph.D. (in progress or completed) in non-applied research (e.g., psychology), then at least 1 year working in tech
If BA, must be Human Factors, HCI/Computer Science or equivalent with either UX research internship or related work experience in tech sector (1 year+)

118

User Experience Researcher Resume Examples & Samples

Independently plan, conduct, and analyze formative research to document personas, goals, and tasks, and to assess usability and utility of designs in prototype or production
Independently plan, conduct, and analyze summative research to validate designs or measure performance
Demonstrate excellence in user research process, industry-leading research techniques, and communication of findings and recommendations
Collaborate with User Experience Designers to coordinate and execute research for key projects
Make actionable recommendations and be a persuasive voice in decision making with diverse stakeholders to improve the usability of features, functionality, and product offerings for work in active development
Create strong working relationships and work cross-functionally with all key product owners, including UX design, UI Design, product management, and development teams
When research is needed as part of a project, participate in the agile team daily meetings and planning as needed. Coordinate with team to plan, execute, and deliver results within the project schedule
Partner with Lead User Experience Researcher to help grow and shape user research at OCLC
Undergraduate specialization UX Research or Human Computer Interaction
Usability Analyst certification from Human Factors International, or equivalent
Experience conducting contextual inquiry or other ethnographic methods
Ability to multi-task as project schedules demand it
Familiarity with remote testing methods and automated testing tools
Familiarity with accessibility standards and testing (US 508/WCAG compliance) strongly preferred
Experience testing across platforms, including Mobile devices
Master’s degree preferred
Metrics & Analytics experience
Experience with VR or AI

119

Senior User Experience Researcher Resume Examples & Samples

Work with product managers, designers, developers and partners to prioritize Change Healthcare’s research needs in an exciting, growth-driven environment
Manage research vendors and partners and drive execution of research initiatives
Contribute to the future state design roadmap that outlines current and future site functionality, end-to-end journey maps and design so as to provide vision and direction beyond single projects or programs

120

User Experience Researcher Resume Examples & Samples

Define and consolidate qualitative research, including lab-based usability studies, remote usability studies, and field studies to provide insights on requirements definition, content strategy, wireframes, visual and interaction design
Work closely with partners across multiple product teams to clearly define and prioritize user research questions, then outline and schedule research studies
Work with your mentor or manager to identify and recommend the best methods to answer UX product research questions and prioritize them according to schedule and opportunity constraints
Be accountable for running and ensuring quality of user research within your area of focus
Consolidate research findings from studies into a short, concise, actionable story for User Experience and product teams
Knowledge or experience related to writing detailed study plans including goals, metrics, and study protocol
Training or practical experience with qualitative and quantitative research methods
Ability to articulate qualitative research results trough written and spoken communication
Ability to execute on individual studies in a timely manner while delivering high quality and accurate results
Strong organizational skills, able to act independently and able to switch quickly between different projects, even within a day
An outgoing, persuasive personality with an ability to lead and clarify lateral thinking
A natural curiosity that leads you to always wonder how and why people use our products in the way they do
A thirst for constant learning and improvement
BS degree in Social Sciences, HCI, Cognitive Psychology or similar areas (Masters degree a plus)
Or at least 3 years or more working as a user experience researcher with ability to independently plan, execute, and deliver basic usability evaluations

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