Unified Communications Engineer Resume Samples

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G Brakus

Gloria

Brakus

6207 Volkman Mountains

Phoenix

+1 (555) 367 5004

6207 Volkman Mountains

Phoenix

Phone

p +1 (555) 367 5004

Experience Experience

Boston, MA

Unified Communications Engineer

Boston, MA

Wuckert, Lindgren and Weimann

Boston, MA

Unified Communications Engineer

Assist and collaborate with Network and UC Engineering teams to develop network design for all UC applications
Assists and collaborates with Network and UC engineering teams to develop network design for all UC applications
Manage end to end voice quality by working closely with network team to troubleshoot issues and provide capacity recommendations
Work closely with the U.C. Manager to regularly report status on projects, issues, and developments
VR call flow scripting and management , automatic call distribution (ACD) management, and business application integration
Daily management of a personal work queue within HP Service Desk
System-wide management, maintenance, and improvements

Phoenix, AZ

Lead Unified Communications Engineer

Phoenix, AZ

Berge and Sons

Phoenix, AZ

Lead Unified Communications Engineer

Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent
Manage and/or provide guidance to junior members of the team
Manages the development of project plans for the implementation of new telecommunications technology and systems
Quantity - Meets productivity standards; Completes work in timely manner
Recognize and recommends corporate-wide technological improvements assessing financial impact
Coordinate technical and financial reviews with vendors involved in providing communication services

present

Houston, TX

Senior Unified Communications Engineer

Houston, TX

Botsford-Lubowitz

present

Houston, TX

Senior Unified Communications Engineer

present

Be the Skype/UC spokesperson when interacting with other technology teams in the Skype ecosystem (telecomm, network, Active Directory, etc.)
Develop technical and design documentation for voice infrastructure
Resolve customer tickets and provide escalation for issues that arise
Create and maintain documentation assets for the support of Skype for Business
Communications Manager 7.1 thru 10.5
Execute business customer engagement strategy through contact center technology
Deep technical expertise in UC & C Applications (Voice Call Control, Audio/Video/Web Conferencing, IM/Presence, CDR, E-911, Voice/Fax and Unified Messaging)

Education Education

Bachelor’s Degree in Computer Science

Northeastern University

Bachelor’s Degree in Computer Science

Skills Skills

Should be able to identify potential capacity issues in the environment and able to mitigate quickly
Basic problem solving and analytical ability to analyze complex, detailed voice configurations, and manage same on a day to day basis
Ability to maintain a detail oriented approach while multitasking in a fast paced environment
Strong analytical skills and able to collate and interpret data from various sources. Collaborate closely with the team
Good understanding of project financials such as profit-and-loss statements beneficial
Strong communicator, willing and able to contribute to discussion and work collaboratively
Excellent knowledge of Microsoft Lync
Strong knowledge of networking fundamentals including TCP/IP, MPLS, QoS
Excellent communication skills and ability to work collaboratively in a global team
Ability to demonstrate proactive approach to problem resolution, strong troubleshooting, and problem solving skills

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Unified Communications Engineer Resume Examples & Samples

Bachelor's degree or it's equivalent and 5-7 years experience
Minimum 5 years in IT?Telecommunications or related technical field
5-7+ years of experience with Cisco Unified Communications Architecture, Integration, Design, and Deployment
5-7+ years of experience with Nortel/Avaya Architecture, Integration, Design, and Deployment
5-7+ years of experience with Lync/OCS (IM, Presence, Federation, LiveMeeting, and Unified Messaging) Architecture, Integration, Design, and Deployment
Data Networking Knowledge & Telephony Integration
Demonstrated ability to perform complex problem isolation within Telecommunications Infrastructures: PRI/T1/E1 Circuits/Signaling Protocols (MPLS/SIP/H.323/H.234)
Knowledge of Networking Technologies (IP, MPLS, Routing/Switching, VPN, IPSec, Ethernet)
Demonstrated ability to perform complex problem isolation within LAN/WAN/PSTN/PTT Networks
Excellent written and verbal communication skills (technical documentation and client communication) PRI/T1/E1 Circuits/Signaling Protocols (MPLS/SIP/H.323/H.234) design and deployment experience

Unified Communications Engineer Resume Examples & Samples

Bachelor's degree or its equivalent and 3-5 years experience
Minimum 3-5 years in IT/Telecommunications or related technical field
3-5+ years of experience with Cisco Unified Communications Architecture, Integration, Design, and Deployment
3-5+ years of experience with Nortel/Avaya Architecture, Integration, Design, and Deployment
3-5+ years of experience with Lync/OCS (IM, Presence, Federation, LiveMeeting, and Unified Messaging) Architecture, Integration, Design, and Deployment
Data Networking Knowledge & Telephony Integration.Demonstrated ability to perform complex problem isolation within Telecommunications Infrastructures: PRI/T1/E1 Circuits/Signaling Protocols (MPLS/SIP/H.323/H.234)
Ability to multi-task to address multiple and often conflicting priorities in a fast-paced environment
Possess exceptional organizational time management skills
Ability to demonstrate proactive approach to problem resolution, strong troubleshooting, and problem solving skills
Ability to work independently or as a team player to produce effective results in a fast-paced environment
Understanding of compliance functions within a financial organization will be a plus

Unified Communications Engineer Resume Examples & Samples

5+ years of experience with designing and implementing IP networks
3+ years of experience with configuring Cisco Unified Communications Manager
3+ years of experience with configuring Cisco routers and switches
2+ years of experience with configuring Cisco Unified Border Element (CUBE)
2+ years of experience with configuring Cisco Adaptive Security Appliances (ASAs) as VPN concentrators and firewalls
Ability to work with little direction or supervision
Experience with deploying DoD Cisco Local Session Controllers (LSCs) with Interworking Gateways (IWGs)
Experience with deploying Cisco Unity Connection
Experience with implementing Cisco Survivable Remote Site Telephony (SRST)
Experience with implementing DoD security technical implementation guides (STIGs)
Experience with configuring Juniper MX series routers
BA or BS degree in EE, CS, Information Systems, or related information technology field

Unified Communications Engineer Resume Examples & Samples

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Experience with SIP protocols, SIP trunking and Session Border Controllers
Experience with Load Balancing, Firewall, DNS technologies and concepts
Experience with wireless and remote access/mobility
Experience with designing, developing, implementing and supporting enterprise data networks
Experience with designing, developing, implementing and supporting Microsoft Exchange
Experience with Windows Management Interface (WMI)

Avaya Unified Communications Engineer Resume Examples & Samples

1) Hands-on experience implementing and troubleshooting Avaya UC portfolio i.e. Communication Manager Session & System Manager
7) Aura Messaging and/or Modular Messaging Implementation and troubleshooting skills are a plus
8) Exposure to global customers and remote delivery or support preferred
9) Experience on citrix virtualization and VM are added advantage
1) As a part of the global project delivery team, implement and support Avaya Communication Manager

Unified Communications Engineer Resume Examples & Samples

Excellent knowledge of Microsoft Lync
Knowledge of telecommunications infrastructure focussing on IP Telephony technologies from the major vendors with an emphasis on Cisco Unified Communications and Microsoft Lync
Excellent knowledge of Unified communications environments with a focus on mobility and demonstrated ability to integrate these tools into existing environments. Certification and design experience in Microsoft Lync and Cisco a plus
Knowledge of dependent IP telephony devices such as SBA’s and SBC’s
Understanding of other technologies required to run an enterprise level infrastructure
Substantial, extensive and demonstrated experience in various aspects of technology infrastructure design and implementation, with tangible, relevant and demonstrated experience in delivering projects within scope and budget
Demonstrated experience in dealing with external vendors and suppliers in the Telecommunications industry

Senior Unified Communications Engineer Resume Examples & Samples

Experience with the design, deployment and support of Telephony applications including
Communications Manager 7.1 thru 10.5
Unity Connection
IM and Presence + Jabber
CME/CUE
SRST
Cisco Emergency Responder
Cisco Mobile Remote Access, VCS-C and VCS-E
Contact Center
Linux OS
AXL and JTAPI
Experience with the design and deployment of Cisco Voice Gateways utilizing various protocols including SIP, H323, ISDN PRI, and SCCP
Strong ability to troubleshoot complex telephony environments, with multiple 3rd party integrations
Experience with implementing Cisco UCS C and B Series servers following Cisco best practices for UC on UCS
Experience with implementing VMware following Cisco best practices for UC on UCS
Excellent oral and written communication skills, including the ability to interact effectively with executives, engineers, and internal customers
Experience with third-party applications such as Oracle SBC, Securelogix, Verent , Uplinx, and Wincall, Avaya Meeting Exchange, Second Nature, IPC Unigy, Speakerbus, BiAmp
Experience with Telephony Automation
Network Fundamentals - experience with routing, switching, QoS, network analysis and troubleshooting
7+ Years of Experience with Cisco IP Telephony infrastructure, including design, implementation, system management and troubleshooting
Cisco certification required CCNP Voice, with CCIE Voice preferred
Bachelor of Arts or Sciences Degree in Electrical Engineering, Computer Science, or equivalent is preferred

Unified Communications Engineer Resume Examples & Samples

Serve as an engineer working with a highly technical team to support a diverse global voice/video/collaboration network
Interact with groups from different cultural backgrounds to provide 1st & 2nd level support for their UC, video and telephony requirements
Perform preventative maintenance on VTC/PBX/Lync infrastructure Including hardware/software patches and system feature upgrades
Provide input to devise roadmaps, implement product and process standardization, develop guidelines and map out tiered service offerings
Analyze systems and perform usability testing to ensure performance and reliability, enhance scalability, and meet security requirements
Collaborate with various internal groups and external vendors to ensure all installations meet specifications, ensuring resolution of problems as they arise
Collaborate with Telecom, Messaging and Network teams to develop and support Discovery’s Unified Communications strategy
Perform project management, technical evaluations, and other related duties as required
Maintain and track inventory of all equipment for various Discovery locations
Interface with equipment manufacturers and vendors on software and hardware support issues
Report, troubleshoot, and track voice/data circuit related problems with service providers and/or Network teams and ensure standards are maintained as designed
Train operational staff to provide 1st & 2nd level support for video conferencing, Lync/conferencing/Enterprise Voice and Avaya infrastructure
Serve as technical contact with vendors to ensure proper engineering and delivery methods are followed
Work without supervision on highly complex projects
After normal business hours work as needed

Unified Communications Engineer Resume Examples & Samples

Design, deploy, operate and grow our global voice, video & collaboration solution that spans multiple international locations
Agile sprint planning, release planning & daily stand-ups
Manage vendors on a variety of technology related tasks or projects
Develop and deliver progress reports, risk/action logs
Create & maintain Implementation & support documentation (as-built & runbooks) to successfully deploy & operate new technology solutions & offices to improve user experience
Set, own and continually manage technology project expectations with team members and stakeholders
Partner with local/regional/global leadership & business to understand needs, challenges and share IT plans
Provide Tier-2 Technical support & assistance during service impacting outages
Coach, mentor, and motivate project team members and contractors, and influence them to work closely with you

Unified Communications Engineer Resume Examples & Samples

Design and maintain the company’s Audio Video and Video Conferencing systems standards
Create AV designs (to include AV control, video, audio, and networking schematics) as part of the engineering design package, and coordinate the design review and change process with team members and Architects
Proactively troubleshoot, assess (test) and coordinate equipment and system repair as required
Develop and maintain procedures, standards and methods for team members and other colleagues
Develop internal documents for event analysis, troubleshooting support, network infrastructure documentation and maintenance procedures
Partner with clients, consultants, applications technologists, external stakeholders, and other I/S domains to understand business and systems requirements and proactively identify communication and collaboration technologies and solutions needed to support the business
Communication/Collaboration Systems Support
Escalate issues and problems to external vendors and management as necessary, ensuring prompt and accurate resolution and appropriate visibility
Share knowledge and assists team members and other peers who are less experienced or knowledgeable in a specific technology
Participate in the installation, configuration, and maintenance of technologies, software and solutions following established procedures and change control standards
Perform post-installation verification
Assist in monitoring and managing the health of solutions and services by utilizing available tools
Maintain up-to-date awareness of industry developments and best practices in area of specialization
Assist with research and development of new products or services
Participate in researching vendors, equipment, and software to support business needs
Participate in post-implementation & post-mortem reviews to identify opportunities to continually improve process & service
On-call rotation and occasional domestic & international travel will be necessary
Perform day-to-day operations, general & preventive maintenance and tracking of inventory, room sweeps
8+ years of direct experience with audio, video and unified communications design, engineering, installation and support
5+ years experience in a Cisco UC environment including current versions
5+ years experience with Cisco Video infrastructure components
Understanding of audio visual concepts and equipment such as: Crestron, Extron, Cisco/Polycom/Lifesize video conferencing equipment
Good consultative and communications skills, design skills, analytical ability, judgment, and the ability to work effectively with client and other IT staff, consultants, and vendors
Solid experience with audio and video integration
Knowledge of network design, quality of service, and network security
A broad knowledge of audio visual and video conferencing
CUCM Experience

Lead Unified Communications Engineer Resume Examples & Samples

10+ years of demonstrated relevant experience in unified communications, voice technology, and work involving datacenters
Must have network/vendor technology experience such as Cisco, Lync, Avaya, video conferencing systems, and PBX systems
Business-level English and native Japanese

Unified Communications Engineer Resume Examples & Samples

Cisco Unified Communication Manager 8.6 and greater
Cisco Unified Border Element
Cisco Jabber & WebEx
Cisco TelePresence & Personal Video Solutions
Cisco Prime Collaboration
Cisco Presence Server
Carrier based SIP Services
Microsoft’s Skype For Business (dedicated and Cloud Services) architecture
Cisco & Lync 2010/2013 or SfB interoperability
Experience in migrations from legacy voice environments to IPT/VoIP solutions
Experience in vendor negotiations, product pricing and carrier offerings
Experience in providing guidance and technical solutions from existing product & design catalogue or gather requirements to drive new solutions
Experience in creating high level and technical presentations and communication skills to explain the approach to a varying audience
Proven ability to work in a fast paced environment and manage multiple deadlines and priorities
Proven ability to collaborate across a large organization to effectively realize outcomes
Experience with regulatory / compliance requirements
History of making an impact, developing and executing on strategies and delivering superior results in both the short and long term
Proven ability to leverage deep subject matter expertise to develop and deploy a vision and help align others to that vision
Listening and engaging others to provide input in the shaping of that vision
Adapts to new different or changing requirements, quickly grasps new concepts adapts and reflects on lessons learned – comfortable with ambiguity, analyzes and evaluates, defines problem/challenge, identifies alternatives and makes timely decisions
Work closely & collaboratively with Internal Engineering, Application Development, Deployment & Operations teams to drive design adoption across IT
Experience with Vendor Management and coordination concepts from multiple facets of the industry
Provide support to internal customers through innovative solutions creating sustainable and maintainable environments
Ability to make engineering design decisions, solves technical problems, and makes improvements to our systems

Unified Communications Engineer Resume Examples & Samples

A variety of UC platforms
Microsoft 365 Skype for Business Enterprise Voice
Cisco Unified Communications Manager, Cisco Unity and Cisco Session Manager
Siemens/Unify Openscape Voice is a plus
ACME Session Border Controllers
Contact Center IVRs, CTI and workforce management methodologies
Global dial plan designs, call routing & control protocols
VoIP troubleshooting including log analysis, tracing and packet captures
IP based PSTN gateways
SIP Trunking
LAN/WAN switching and Quality of Service
Develop a vision for the unified communication strategy and inspiration around that vision
Manage or participate in cross-functional teams to promote technology strategies, analyze and test products, or perform pilot and first implementations of new technologies in order to integrate new technologies into the Company's Global infrastructure
Document specifications, installation instructions, and other infrastructures related information
Construct business case analysis and recommendations to increase effectiveness of organization and technology solutions
Lead resolution and re-planning activities with stakeholders to realign strategies and close identified gaps
Determine all technical and resource components (e.g., network, landscape) and associated costs (e.g., development, training) for technology to ensure capacity and performance requirements are met
Provide expert level technical support to departments and technical teams to resolve complex unified communications and voice issues
Identify, analyze and resolve complex integration issues by utilizing expertise and innovative technical solutions
Develop, maintain and provide technical expertise in order to transfer knowledge, operating systems and other infrastructure components
Provide expertise in relationship management to other organizations to maximize relationships with vendors
Support high availability solutions for the business application using technology, processes and techniques to ensure availability of hardware, operating systems, applications and support tools to TCCC in the event of hardware/software component failures
Develop and implement disaster recovery procedure to meet the agreed upon service level

Unified Communications Engineer Resume Examples & Samples

Configuration, operation and monitoring of Skype for Business environment
Management of AudioCodes SIP gateways and provider relationships
Use and management of Microsoft SCOM and EventZero platforms to maintain and monitor the Skype for Business environment
Monitoring and proactive maintenance of Enterprise Voice environments including validation of performance against various KPIs
Systems management and automation
Implementation of platform upgrades and feature expansion including additional capability expansion as needed
Manage end to end voice quality by working closely with network team to troubleshoot issues and provide capacity recommendations
Manage Skype for Business integration into O365 multitenant Exchange environment
Responsibility for basic maintenance and transition support of legacy communications platforms
Implementation and support of Video Conferencing platforms
Implementation and support of additional Unified Communications capabilities as needed

Unified Communications Engineer Resume Examples & Samples

Unified Communication Engineer 1 is responsible for all issues related to design, configuration, and performance issues for CUCM, UCCX, Unity Connection, Client Services Framework, Voice Gateways & Presence
Troubleshoot Layer 2/3 routing and switching issues including VLAN, Spanning Tree, QoS
Troubleshoot LAN, WAN, VPN, Wireless, Voice, and Video issues
Acts as a focal point for large account network problem resolution and manages incident management
Effectively utilizes lab setups to debug broad and complex problems
Provides input to internal engineering and product organizations on future product development
Drive for continuous learning, results orientation and teamwork execute proactively without constant guidance 4-Years Hands-on Experience w/the following Platform & Technologies
Voice date and circuit provisioning
Cisco Routers and Switches Cisco Unified Communications Manager (7.x – 10.x) Cisco Unity (7.x and beyond)
Call Manager (8x and beyond Cisco IP Phones
H.323 Protocols and SIP (Trunking) Cisco Wireless controllers
This position requires strong organizational, technical and communication skills
The ideal candidate for this position is very well versed in Cisco routing, switching, MPLS, and Security as demonstrated by a minimum of 2-3 years of experience working with such equipment
Candidates will be required to participate in a 24x7 on-call rotation supporting Stores & Home Office Voice/Data/Video
The team is small and demands a high level of commitment and dedication
Knowledge and experience with technical security controls and vulnerabilities including Authentication systems, Virtual Private Networks, Vulnerability scanners, Firewalls, and other network security devices
Knowledge and experience installing, analyzing, and troubleshooting networking technology including TCP/IP, Routers, Switching, VLANs, LANs, WANs and Wireless systems
Project management skills including requirements analysis, project scoping, problem solving, TCO, ROI, IRR
Technical consulting skills including making recommendations in both written and oral form, participate in training for clients and peers, understanding client work practices and showing initiative when confronted with urgent and complex technical dilemmas
Must have a desire to deliver service & operational excellence with every encounter

Unified Communications Engineer Resume Examples & Samples

Participate in unified communication projects designing and implementing projects in a highly available production environment
Perform Call Recording designs utilizing existing Verint platform and combining data feeds with internal warehouse technologies
Perform Speech Analytic project design and implementation in conjunction with Business analyst group representing various business units within Discover Financial
Perform troubleshooting of complex issues and be able to serve as tier 3 support for voice operations as needed
Manage time, budget and resource constraints to ensure projects are delivered on-time and within allotted budget
Create and update technical documentation on a regular basis
Clearly articulate recommendations to peers and management
Evaluate new vendors and technologies to add strategic business value to the organization
Must be able to participate in installs that may require after hours, over nights, weekends and/or holidays
Ability to travel nationally and internationally for project implementations
Telecommunications carrier circuit protocols and infrastructure understanding
Understanding of common network protocols and their role in an enterprise network
Configuration and troubleshooting experience of telephony and call recording platforms
Experience working with Windows Server platforms
MS/MSQL Database
Experience working with infrastructure security components: firewalls, proxy servers, IDS/IPS, VPN and SSL
Ability to work with all levels of IT senior management, business partners and third-party customers
Bachelors degree in CS/CIS/Network/Telecommunications or related field or equivalent work experience
Understanding of Telephony platform including CTI and backend application interfaces for recording flagging and tagging

Senior Unified Communications Engineer Resume Examples & Samples

Designing, building, and maintaining the unified communications platform, which includes instant messaging; desktop, room and mobile video conferencing; web conferencing; telephony endpoints and infrastructure; audio-visual infrastructure; whiteboarding and collaboration tools; live and on-demand streaming video and digital signage
Leading role in the strategic delivery for architecture and deployment of cutting-edge Unified Communications technologies, including Lync/Skype for Business, Enterprise Voice and Asterisk
Playing a critical role in developing advanced, integrated technology solutions to meet the needs of a fast-growing and diverse business with offices in multiple countries
Working with a wide range of products to meet the collaboration needs of our company
Participating in producing complex events that are highly visible within the company

Unified Communications Engineer Resume Examples & Samples

Tests and documents new UC solutions
Manages implementation of new UC suites and solutions
Participates as the UC representative on integrated project teams, working groups and other initiatives
Meets with customer to determine requirements for UC solutions and/or initiatives
Creates SOPs for common support tasks and works with SD
Develops policies and procedures for patches and updates for the client's Enterprise UC system, VoIP Administration, and VoIP Services
Manages the Dial Plan Architecture, Access Gateways, Catalyst Digital Signaling Processor Provisioning
Manages IP Phones
Manages VoIP System Architecture, including any redundant services
Troubleshoots IP Telephony Solutions
Monitors the UC system 24x7 to ensure call quality is optimum (including monitoring Quality of Service (QoS) performance)
Monitors alerts and other notices from the client's UC system
Configures and maintains client's Active Directory synchronization with the CallManager system
Works with client's Telecommunications team in troubleshooting Primary Rate Interface (PRI) connections and Session Initiated Protocol (SIP) trunks
Provides system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of infrastructure
Bachelor's Degree or its International Equivalent - Computer Engineering, Computer Science, Information Technologies or Related Field
Five (5) years of IT knowledge and demonstrated hands-on experience and/or training in network/UC engineering and administration including 2-4 years in Unified Communication space
Experience with the network/UC systems
Experience supporting telephony, video, network and other collaboration devices
Demonstrated ability to communicate orally and in writing
Must possess strong organizational skills and strong interpersonal skills to effectively relate to agency and customer needs
Microsoft Lync, Skype for Business
Cisco Telepresence endpoints
Cisco CallManager 8.X and 10.x
Tandberg Video Conferencing systems, Expressways and related hardware
Cisco MeetingPlace, Presence, Unity Connection, Emergency Responder, CUCM, UCCX, Enterprise Instant Messaging (Cisco Jabber)

Unified Communications Engineer Resume Examples & Samples

Experience in Skype for Business deployments and migrations, unified communications solutions, network design, network protocols and voice over IP (VOIP)
Experience with session initiation protocol, video conferencing systems, network assessment and troubleshooting, load balancing and virtualization
Proficient with Windows PowerShell and other scripting languages
Experience with technology project design and delivery
Experience interacting with external clients, global teams and offshore staff
Demonstrated excellence in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form
Good understanding of project financials such as profit-and-loss statements beneficial
Experience in several of the following areas: Skype for Business solutions, Skype for Business migrations, unified communications solutions, network design, network protocols/service, VOIP solutions
Proficient with PowerShell and other scripting languages
Experience with specific technologies as specified by hiring manager
Japanese language fluency
English language proficiency (plus)

Lead Unified Communications Engineer Resume Examples & Samples

10 years of experience supporting complex networks (voice, video, Cisco networks)
8 years of experience supporting, upgrading, and trouble-shooting Cisco Unified Communications Manager infrastructure
8 years of experience supporting and trouble-shooting voice and video infrastructures
8 years of experience supporting web technology integration with Cisco TelePresence endpoints
8 years of experience supporting and configuring Cisco VCS, TMS, and TelePresence endpoints
8 years of experience with Cisco Expressway (Core and Edge)
8 years of experience working with Cisco technologies, managing Cisco TAC cases, and using the Cisco web site to download software updates and research and trouble-shoot issues
8 years of experience with change management methodologies and IT Service management
4 years of experience mentoring or leading teams of technical associates
5 years of experience supporting, upgrading, and trouble-shooting Cisco Unified Communications Manager infrastructure and a deep technical knowledge of Cisco Unified Communications Manager product family

Unified Communications Engineer Resume Examples & Samples

Competencies/Skills
Business Knowledge
Education / Training

Unified Communications Engineer Resume Examples & Samples

Technology Administration, Design, and Engineering and reporting of Unified Communications/ Collaboration solutions to include Cisco Meeting Place, WebEx, Telepresence and Jabber
Business Requirements Collection & Analysis
Technical Communications
Establish and Maintain key relationships with strategic suppliers such as Cisco, AT&T, and Global Crossing, Verizon Business Systems, PGI Conferencing
Manage software release plans and schedules for Unified Communications/ Collaboration solutions
Maintain documentation standards for Unified Communications / Collaboration Solutions
Enforce adherence to all change control and software release / patch management processes
Experience with multi-site Cisco Call Manager/SRST/Publisher/Subscriber Administration
Cisco Meeting Place collaboration services, deployment and configuration experience
Cisco Desktop services & configuration including CUPC (7/8), CUVA, CIPC deployments
Understanding of Cisco tools: Operations Manager, Statistic Manager, Cisco Works, Prognosis, Netcool, Atlas (GEMS) ticketing

Unified Communications Engineer Resume Examples & Samples

Responsible for aspects of maintaining, configuring, and sustaining the Avaya Unified Communications environment (VOIP, Contact Center, and other Collaboration technologies) along with the Lync/Skype for Business environment
Responsible for maintaining the legacy ACD (Aspect) until system retirement
Diagnose, research and resolve problems associated (but not limited to) with Avaya PBX, Avaya ACD, Voicemail, network trunking, Avaya Vectoring language, CTI systems, Avaya AES, Avaya EMC, VOIP and SIP technologies and software, Nice Call Recording systems, Cisco network switches, IP addressing; Cisco UCS, VMWare, Microsoft OS, and Avaya application software
Resolving Level 1 & 2 system incidents, upgrades, maintenance tasks on the systems listed
Analyzes business requirements in order to assist in design and implement solutions in the UC environment
Coordinating, installing, testing, and troubleshooting of transmission facilities (OC48, T3, T1 PRI, SIP and DS0)
Assist and collaborate with Network and UC Engineering teams to develop network design for all UC applications
Responsible for participating in project plans and project management
Provides knowledge of LAN technologies (Layer 1, Switching, etc.) and collaborates cross-team in support of remote business units
Keeps abreast of new developments in the industry and gains an understanding on how new and emerging technologies are implemented
This position may require travel by air, car and/or other modes of up to 50% of the time
High School or College School diploma
3 years or greater direct relevant technical experience may be substituted for education
Minimum 3 years’ experience in programming and maintenance of the Avaya CM and subtending systems
Understanding with Voice Gateways (analog, digital and SIP) and dial plan design
Understanding of and ability to assist in configuration of Quality of Service (Campus and WAN)
Knowledge of IP Subnetting, QoS/CoS and IPV4/IPV6 model
Knowledge of Avaya Aura Conferencing, Avaya Aura Messaging, Avaya Aura Contact Center Avaya Session Manager, Avaya System Manager. Avaya CMS and Avaya OneX
Candidate must possess or have the knowledge to pass the ACIS- Avaya Aura® Communication Manager and CM (R6.x) Messaging certification
Strong troubleshooting and problem solving skills
On-call availability during off-hours in the event of service problems with the system
Ability to concisely and effectively communicate and present complex technical information to a varied audience, including technical and non-technical customer representatives
Effective time management to allow for involvement in special task order projects as assigned by the supervisor
Works with other team members, including cross-functional teams, business users, and vendors

Senior Cisco Unified Communications Engineer Resume Examples & Samples

Manage an IP Telephony refresh for multiple facilities across the HCA enterprise and supported customers
Maintain relationships with significant HCA Vendors along with several secondary vendors as key delivery mechanisms in the overall deployment strategy of the project
Understand User Requirements and find appropriate solutions within the standard design
Document gaps between user requirements and design standards
Provide subject matter expertise to field and corporate resources
Maintain relationships with key constituents in the facility, markets, and divisions
Interface and communicate with all areas affected by the project
Identify and resolve issues of tactical importance
Respond to leadership issues and information requests within defined areas of responsibility as required
Create, develop and maintain a customer focus that includes effective working relationships with key corporate and field teams to ensure through and ongoing understanding of project scope
Maintains required records, reports, and statistics as directed
Shares ideas with the Team Lead in controlling cost and working within the assigned budget
Monitors the quality of the project's and vendor's customer service
Performs duties with little or no supervision in an independent manner
7-10 years of applicable work experience is needed for a successful applicant

Unified Communications Engineer Resume Examples & Samples

Current Cisco CCNP for Collaboration or higher certification
Six or more years of relevant experience
In-depth knowledge and demonstrable experience in designing and implementing switching and routing protocols, Quality of Service (QoS), Internet Protocol (IP) Private Branch Exchange (PBX), and Session Initiation Protocol (SIP) on an enterprise level
Experience with designing, implementing, and maintaining complex Voice over IP (VoIP) call control, call routing, and applications and services based on a Cisco Systems platform
Advanced knowledge of UC Cisco including Call Manager, Unity Connection, Jabber / CUPS, and Cisco conferencing solutions, and how they integrate with the Verizon VoIP portfolio

Unified Communications Engineer Resume Examples & Samples

The candidate should have minimum 6+ years of overall experience SharePoint server administration / support experience on SharePoint 2010/2013
The job will require in-depth troubleshooting of SharePoint related server side issues, installation and configuration of new SharePoint servers, backup and recovery of SharePoint portal servers. The candidate must have handled medium to large SharePoint server farms
The candidate should be familiar with all the functionalities/features of SharePoint 2010/2013 like Info path services, excel services, document libraries etc
Yammer administration and support experience
Microsoft Exchange 2013 and Exchange Online migrations experience will be added advantage
Very strong in ITIL Processes
Independently solve most of the Complex issues on Microsoft SharePoint 2010/2013
Flexible, self-motivated with the ability to work under pressure in an International and culturally diverse organization
Should be able to identify potential capacity issues in the environment and able to mitigate quickly
MCTIP on Microsoft SharePoint 2010 / MCSE on Microsoft SharePoint 2013
Additional Microsoft Infrastructure Experience (Exchange, SQL, etc)
Scripting skills, particularly in PowerShell and SharePoint portal customizations
Understanding of 24x7 IT support model and Good exposure to ITIL framework including Incident Management, Change Management, Problem Management, Release Management and Configuration Management
Excellent verbal and written English communication skills are the must. Flexible and adaptable to meet the team needs

Unified Communications Engineer Resume Examples & Samples

BE/B Tech/ Diploma from a reputed institute with 4 to 6 years of progressive experience in an enterprise environment
In Depth understanding of Cisco Unified Communications applications (Call Manager, Unity Connection, IPCC Express)
Very Good Understanding of Administration and Troubleshooting Polycom Video Conferencing HDX 7000, HDX 8000 and Group Series end points
In Depth understanding of Voice over IP technologies and protocols (H.323, MGCP, SIP, SCCP, etc.)
In Depth understanding of Voice Gateways (SRST, MGCP fall back, H.323 and SIP dial plans, PSTN technologies, etc.) and Gatekeepers
Very good understanding of Media Resources (Conference Bridges, Transcoding, MTP)
Very good understanding of Quality of Service as it relates to Voice over IP (classification, marking, queuing, congestion avoidance, policing, shaping, link efficiency mechanisms, etc.)
Very Good Understanding of voice codecs
Very Good Understanding of SIP log reading and analysis
Understanding of Cisco voice technology integration with Microsoft products (Exchange, Lync, Active Directory etc.)
Understanding of IP addressing, and related standards/protocols
Experience with Virtualization technologies such as VMware
Experience with high-density computing platforms such as Cisco UCS
Understanding of PABX-related technologies
Proven experience in troubleshooting environments which include Cisco Routers and Switches, and Cisco IP Telephony Infrastructure (Call Manager, Unity, etc.)
Good understanding of Polycom Video Conferencing setup
Very good Understanding of Video Call setup and Call Routing
Prior experience and/or training with regard to the ITIL Services Framework
Preferred Cisco CCVP (CCNP - Voice) Certification
Strong analytical skills and able to collate and interpret data from various sources. Collaborate closely with the team
Ability to assess and prioritise faults and respond or escalate accordingly

Senior Unified Communications Engineer Resume Examples & Samples

Use various monitoring tools (i.e. EventZero, SCOM, etc) to monitor the Skype for Business infrastructure and proactively spot problem areas and ward off potential issues for a 99.9% uptime of service
Take responsibility for escalated issues reported outside of the United States. Respond to those issues in real-time when necessary (i.e. outages)
Be the Skype/UC spokesperson when interacting with other technology teams in the Skype ecosystem (telecomm, network, Active Directory, etc.)
Interact with the Skype/UC Managed Service Provider as needed, to escalate issues and coordinate maintenance activities
Create and maintain documentation assets for the support of Skype for Business
3 years of supporting a complex Lync/Skype UC environment (2010 or better) with IM, conferencing and voice deployed
Experience with Lync 2013 back-end
Sonus SBC experience or equivalent
Strong knowledge and experience in supporting technologies (AD, networking, etc.)
Telecommunications experience
Familiarity with Exchange Unified Messaging
PRI SIP trunking experience
Lync Client troubleshooting experience
SIP Phone experience
3-5 years of Windows experience
Troubleshooting Complex mix signal and media environment
Working cross-functionally (networking team, etc)
Microsoft Exchange and Active Directory design, implementation and administration experience
Strong background in networking (Firewalls, Cisco routers/switches, network protocols, VPN…) is a plus
Network storage (SAN, NAS, Backup) experience a plus
VMware Server Virtualization experience a plus
Must have excellent organizational skills
Must have strong written and verbal communication skills

Unified Communications Engineer Resume Examples & Samples

10+ years’ experience administering enterprise class Avaya telephony environments
5+ years’ experience working with Skype for Business On Premise Enterprise Voice and other VoIP
Bachelor’s degree in Computer Science or a related discipline or equivalent work experience
Demonstrably solid written and verbal communication skills to drive projects to successful conclusion
Excellent documentation skills for sharing information formally and informally
Self-starter capability, ability to acquire new skills autonomously
Strong experience working with SIP deployments with field sites throughout the US
Strong experience working with Oracle SBCs
Strong experience with RightFax using on premise and cloud solutions
Working knowledge of Nuance Speech Attendant and NSA
Working knowledge of call flow thru an Enterprise network including protocols, switching, QoS, Dynamic Routing, etc
Working knowledge of Nectar and monitoring best practices for VoIP networks
Experience with Avaya Breeze a plus

Unified Communications Engineer Resume Examples & Samples

System-wide management, maintenance, and improvements
Network traffic monitoring and testing
Responsible for creating detailed architecture designs for next generation voice technologies and creating engineering guidelines for enhancements based on current production deployments
Programming / Troubleshooting for Cisco Unified Communications product portfolio, Avaya (S87XX/83XX/85XX class media servers and gateways running Avaya Communications Manager R6.x; Session Manager, system manager, IVRs and Microsoft Lync or equivalent. Experience with ACME packet SBC in a carrier voice offering is required
All support for VoIP incident/problem management service desk support
Associate's degree or equivalent years of experience required
Bachelor's degree preferred, or equivalent training, in a related field (Additional years of experience is will be considered in lieu of a degree)
Minimum five (5) years of related engineering and support experience in UC, VoIP, video conferencing, and telecom services
Cisco CCNP Voice or higher certification preferred, or other applicable Cisco certifications/experience
Excellent documentation skills are required
Convey technical concepts to non-technical executives and managers
Competent administrator of mixed-technology solutions
Act as part of a structured operations team in support of resolving technical issues
Strong report writing skills and ability to interpret data is required

Unified Communications Engineer Resume Examples & Samples

Performing updates and backups on Cisco Call Manager 10.5.2 and other versions
Performing Installs, COBRAS, backups as well as research on Cisco Unity Connection
Daily scripting with CGI and Perl to help automate overall VOIP processes and commands
Installations of VM's and virtual servers as well as router configurations
Troubleshooting and Diagnosis of overall basic computer issues/diagnosis of Flash computers
Create and maintain overall system and support documentation within CUCM
Install, maintain and support the client's IVR system within UCCX

Cisco Unified Communications Engineer Resume Examples & Samples

As a member of the UC engineering team implement end-to-end real-time communication and collaboration platform solutions including unified messaging, instant messaging, video/web conferencing, and voice services that effectively reflect business and service-level requirements
Engineer, deploy and enhance Akamai’s Unified Communications solutions, with a focus on Instant Messaging, voice/video communications and business collaboration tools
Engage and collaborate with business partners to interpret business requirements and deliver Unified Communications solutions
Manage Unified Communications vendor relationships – escalate issues when appropriate
Lead a variety of complex and challenging Corporate IT initiatives and projects
Define and document support and maintenance policies, procedures, and training plans for the UC Systems Administration Team
Provide Tier 3 unified communications platform support to 6000+ users
Bachelor’s degree in Computer Science, Engineering, and 4 years of experience
4 years’ experience maintaining, utilizing, and troubleshooting Cisco UC Platforms, Cisco Voice Platforms , Cisco Network Platforms and Cisco Telepresence Platforms
3 years’ working knowledge of telephony ecosystems (CM PBX, SM, SysMgr), T1 / PRI, SIP Trunking fundamentals
3 years’ experience with Windows Server OS/Linux OS administration and VMWare ESXi
2 years’ engineering experience with real-time cloud based collaborative applications (Google, Cisco, Microsoft)
Cisco UC certification — CCNA-Voice or CCNP-Voice (major plus)
Experience with Microsoft Active Directory Microsoft Exchange 2013 a plus
Understanding of basic networking technologies (TCP/IP) and voice and video-specific protocols (SIP, RTSP, H.264, H.323, etc.)
Ability to configure, analyze and troubleshoot highly complex unified communication deployments
Willingness to take initiative and to overcome obstacles to achieve personal, organizational, and company goals
Candidate must demonstrate strong collaboration skills and be effective in working within a team environment. Knowledge sharing amongst the team members is paramount
Extensive Customer Service skills and experience

Unified Communications Engineer Resume Examples & Samples

Engineer, configure and lead the design, configuration and deployment of all Unified Communications infrastructure
Install and configure Voice Gateways and Gatekeepers as part of the IP telephony system
Assess, design and document technical requirements supporting business/RFP needs
Analyze existing voice and data networks and recommend solutions
Perform other duties as assigned by leadership
Master’s degree required, preferred field of study in Information Technology or Computer Science
3-5 years’ experience administering, engineering and supporting ACME Packet session border controllers >
3-5 years’ experience administering, engineering and supporting Cisco voice gateways
3-5 years of progressive work experience with Session Initiation Protocol (SIP), Real-Time Transport Protocol (RTP) including G.711 and G.729 codecs, Digital Tone Multi Frequency (DTMF), H323
1-3 years’ experience administering, engineering and supporting Cisco Unified Communications infrastructure including but not limited to Telepresence, Tandberg, Polycom, Cisco Call
1-3 years’ experience administering, engineering and supporting an IP/PBX platform
Knowledge of other gateways and VOIP protocols
Strong understanding of TCP/IP and ability to install and troubleshoot LANs and WANs preferred

Unified Communications Engineer Resume Examples & Samples

Managing, configuring and upgrading CUCM 8.6 or higher, Unity Connections and Cisco Unified Enterprise Attendant Console
Configuration, deployment and management of Cisco 39xx gateways and associated endpoints
Daily MAC work involving changes to call treatments and user configurations
Provisioning of VoIP and analog connections
Daily management of a personal work queue within HP Service Desk
Attend planning and design engineering meetings
Provide material support to other project groups
Interacting with network support teams to resolve issues on a Cisco platform
Provide proactive recognition and correction of network and telephony related issues
Provide support to customers and staff during new installations
Liaise with other functional groups to support other UC initiatives across the enterprise
Provide communication and assist in the coordination of response during disaster recovery
Three (3) or more years experience working as a Tier 3 technician resolving advanced LAN and telephony connectivity issues in a Cisco environment
6-10 years in Networking Environment with progressive positions
One (1) or more years working on an IT help desk reviewing, working, and closing tickets
Substantial experience with Cisco Call Manager platform 8.6 or higher required
Strong demonstrated understanding of data and voice communications
Experience with Cisco TMS, VCSC/E or TP Conductor is a plus

Senior Unified Communications Engineer Resume Examples & Samples

Ability to stay abreast of latest changes in Information Technology, to evaluate alternative technologies and manage implementation
Demonstrated ability to listen, understand, analyze, and document the complex needs and requirements of the end-users
Team management and leadership skills
Ability to learn and master new systems quickly and become a functional product expert
Ability to understand business impact and prioritize assignments
Minimum 5+ years of working experience in planning, designing, deploying, managing and troubleshooting Microsoft Collaboration and Communications Technologies; Lync, Skype for Business and Exchange Server
Senior level experience in networking, Microsoft technologies, IP telephony and/or video conferencing technologies and standards
Strong understanding of Microsoft Core Infrastructure technologies and possess good understanding including but not limited to network concepts, TCP/IP, Routing, Switching, SMTP, DNS, DHCP, NPS, and Ethernet connections
Experience in implementing integration gateways including Survivable Branch Appliance (SBA) and Microsoft applications
Strong hands-on knowledge of SIP, H.323, TCP/IP, POTS, PRIs/ISDN, and understanding of protocols (SIPv2, CSTA/SIP) and codecs (G.722, G.711, G.729, H.264 and Microsoft Real-time adaptive codec)

Cisco Unified Communications Engineer Resume Examples & Samples

Plan, design and deliver voice infrastructure components to refresh infrastructure in the company"s Cisco-based IP telephony services
Participate in global voice technology standards
Meet with customers, suppliers, and IT Engineering teams to gather and evaluate requirements do refresh existing end-of-life components such as Cisco VG224 and 3845 gateways
Participate in design reviews for technology standards for IP Telephony systems
B.S. Information Systems, Computer Science or equivalent
Work experience in the requested field
Experience with Cisco Unified Communications systems (VG224, 3845, Call Manager,)
Proficiency with Microsoft Office Tools (Word, Visio, Powerpoint) and MS Project
Ability to read and understand device configuration files
Ability to interface with customers and suppliers

Senior Unified Communications Engineer Resume Examples & Samples

Self-starter with strong organizational skills
High business acumen and passion to learn about the business
5-7 years of Unified Communications experience including Microsoft Exchange, Cisco VOIP products and Microsoft Communications server platform (OCS, Lync, and Skype for Business)
3-5 years of IP video conferencing experience
3-5 years of experience with Cisco networking platform. Experience with large modular chassis systems such as Cisco 6509’s, 4506’s and Nexus 7000 and 5000 series devices
VBScript/Powershell scripting and other automation methodologies in an enterprise environment is a plus
Knowledge of VMWare, Windows 2008 and 2012 server, Active Directory, server anti-virus, Network and IP services
Strong communication skills both written and verbal – ability to communicate a technical message in non-technical terms
Advanced troubleshooting skills and methodology to determine root cause with hardware, operating system, application programs, network failure or security
Excellent vendor and client management skills

Unified Communications Engineer Resume Examples & Samples

Bachelor’s degree in, Computer Science, Engineering, Information Technology or an alternate combination of education and experience which results in the equivalent job knowledge and skills
2-4 years technical Network support experience
A successful academic or work background indicating a demonstrated ability to absorb information, apply conceptual skills in practical applications, achieve desired results in a highly technical, operating environment. It is important that you can effectively deal with the rapid technological and business change while maintaining enthusiasm and displaying sound judgment and common sense
Continuing education courses/technical seminars
Cisco ASA Firewall, and IPS, Policy Management and oversight
Site to Site IPSEC VPN, Remote Access Client and Clientless VPN, SSL VPN
Palo Alto appliances - testing and certifying new releases and patches
Juniper and SRX Appliances support, testing and certifying new releases and patches
DDoS Mitigation appliances. Testing and certifying new releases and patches
Authentication, Authorization, Accounting Systems such as RSA Authentication Manager and Cisco ACS utilizing protocols such as Radius and TACACS
Web Content Filtering Systems such as internet Proxy and Web Gateway
Basic routing and switching

Specialist Unified Communications Engineer Resume Examples & Samples

Designs and implements Unified Communications systems, including
Migration of analogue PBX phone systems to VoIP
Migration of legacy to next generation immersive video rooms
Consolidation of call manager infrastructure
Rollout of Jabber, WebEx & Spark
Unified dial plan
Troubleshoots complex UC related issues, such as voice quality issues
Uses skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures
Resolves a wide range of issues in imaginative as well as practical ways. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors
Bachelor Degree in Computer Science/Engineering or equivalent
Cisco Certified Internet Expert, Routing & Switching
Cisco Certified Internet Expert, Collaboration
Minimum 10 years experience in the IT industry
7+ years experience in a large enterprise converged network
5+ years Voice or Video Engineering experience
Must have strong understanding of L1 to L4 networking
Heavy network "hands on" technical experience of the following technologies
Knowledge of Cisco UC including Call Manager, Cisco Unity, Voice Gateways, CUBE, Telepresence, Jabber, Webex, Spark, VCS, TMS, TCS, MCU's and Telepresence end points
Knowledge of video conferencing protocols, communications and standards, H.323, SIP, E.164
Knowledge of Voice circuits, including SIP, TDM, etc
Knowledge of QoS, SIP, H.323, RTP, SCCP, SRST, SIP and multicast
Knowledge of Network Management and experience with PRIME, Solarwinds, Netflow, Wireshark
Proven experience troubleshooting environments which include Cisco Unified communication & Video conferencing Infrastructure, Cisco Routers and Switches
Experience in medium/large corporate voice and video rollout and support

Unified Communications Engineer Resume Examples & Samples

Assists in maintaining, configuring, and sustaining the Cisco UC environment (VOIP, Video, Contact Center, Fax, and Collaboration)
Assists and collaborates with Network and UC engineering teams to develop network design for all UC applications
Responsible for updating, participating, and implementation of UC projects
Possesses knowledge of LAN technologies (Layer 1, Switching, etc.) and collaborates cross-team in support of remote business units
This position may require travel by air, car and/or other modes of up to 25% of the time
Performs other job related duties as assigned
Attended Cisco Certified Network Associate (CCNA) classes and working towards certification
Bachelor’s degree in IT or related field
Minimum of 3 years related experience directly responsible for the following: Unified Communications Manager 7.x and/or higher and Unity Connection 7x and/or higher
Understanding of Quality of Service (Campus and WAN)
Experience in call center operations
Minimum of 1 year of related experience directly responsible for the following: Unified Communications Manager 7.x and/or higher and Unity Connection 7x and/or higher
Experience with Cisco Emergency Responder, Cisco Jabber, Cisco WebEx, Cisco Video, and IP Fax Solutions
Basic understanding of Cisco Contact Center Enterprise and Cisco Customer Voice Portal
Experience with Voice Gateways (analog, digital and SIP) and dial plan design
Demonstrated technical experience of VoIP technologies, business continuity, and disaster recovery processes as they pertain to voice services
Basic problem solving and analytical ability to analyze complex, detailed voice configurations, and manage same on a day to day basis
Ability to establish and maintain effective work relationships with all levels of personnel both internally and externally; e.g. leadership, executives, clients, vendors, and agencies
Ability to provide support off hours and for operational issues as required
Requires diplomacy, facilitation skills, and the ability to manage conflict
Current and demonstrated understanding of the business processes / constraints and ability to anticipate and plan for changing needs
Understands the need for and consistently practices effective teamwork with others
Ability to interact with IT personnel on all levels to resolve issues and provide solutions in a timely manner
Capable of prioritizing and managing assignments and tasks to completion with minimal supervision
Ability to maintain a detail oriented approach while multitasking in a fast paced environment
Proficient in all currently supported technology standards in use at Republic Services
Ability to write reports, business correspondence and procedures manuals

Unified Communications Engineer Resume Examples & Samples

Troubleshoots and resolves elementary network problems
Installs and maintains network hardware and software
Assists in performance monitoring of network systems
Assists with engineering, design, and project management of network systems projects. Develops and maintains diagrams documenting company networks
Assists in technology evaluation and selection processes, ensuring compatibility between client requirements and technical performance. Documents analysis and recommendations
Effectively communicates with clients, peers and supervision by blending appropriate levels of technical and business detail to ensure issues are thoroughly understood by his/her audience. Develop and maintain relationships with clients, peers, vendors and management
Works in conjunction with IT Security to ensure that company Network security is not compromised
Supports NERC-CIP compliance and ensures that electronic and physical security policies are followed
Assists in establishing processes and procedures that streamline and reduce costs
Assists in managing and improving costs of budgeted Capital and Operational and Maintenance activities
Bachelor’s degree in Computer Science, Engineering, Information Technology or an alternate combination of education and experience which results in the equivalent job knowledge and skills
Up to 2 years technical Network support experience
A successful academic or work background indicating a demonstrated ability to absorb information, apply conceptual skills in practical applications, achieve desired results in a highly technical, operating environment
Incumbent must effectively deal with the rapid technological and business change while maintaining enthusiasm and displaying sound judgment and common sense

Senior Cisco Unified Communications Engineer Resume Examples & Samples

Cisco Unified Communications applications
UC voice and data network
Layer 3 Routing (Public internet and MPLS)
Cisco Unified Call Manager (CUCM)
Cisco Unity Connections (CUC)
Cisco IM and Presence (IM&P)

Unified Communications Engineer Resume Examples & Samples

Responsible for Microsoft Skype for Business / Lync proactive technical support and problem resolution, monitoring messaging services status, troubleshooting issues with client connectivity, response time
Responsible to identify problems affecting chat and enterprise voice systems performance, efficiency and availability in a timely manner, recommend short and long-term strategies
Adhere to IT access-management and change control procedures
Create and update primary responsibility area documentation providing clear direction for administrative tasks
Coordinates and accomplishes scheduled maintenance and resolution with expertise
Coordinates activities with business, Microsoft support team and internal operations support team
Performs other duties as assigned/required
Desired: four to six (4-6) years related experience with Unified Communications and Collaboration services such as chat, conferencing, enterprise voice, and telephony services
4+ years’ experience as a Microsoft Lync administrator, Microsoft Lync platform includes Microsoft Skype for Business, Lync 2010 / 2013, Lync Online, and Office Communications Server 2007 / 2007 R2
Excellent knowledge with Microsoft Lync 2010 / 2013 administration and support
Hands-on experience with Skype for Business Online / Office 365
Expert troubleshooting experience on Skype for Business chat, online meetings, enterprise voice, and video routing
Extensive experience on Microsoft Skype for Business / Lync services in high availability and disaster recovery
Hands-on experience in Active Directory, load balancing, reverse proxy, DNS, certificate and related components
Knowledge on PowerShell scripting is a plus
ITIL v3 Foundation Certified
Proven technical and analytical problem solving skills
Experience working in a global, virtual team, and with various levels of resources in an organization
Excellent communication and project management skills

Unified Communications Engineer Resume Examples & Samples

Deploys, configures, manages and monitors Unified Communications systems. Provisions, configures and installs IP endpoints. Deploys related UC technologies and services such as Verizon Centrex, POTS, PRIs/ISDN, SIP trunks, IP routing, switching, DNS, DHCP, TCP/IP, Ethernet connections
Gathers information to evaluate UC system performance, identify user needs and requirements. Evaluates system and equipment upgrades for deployment in the production UC system and recommends appropriate upgrades
Assists in evaluating new service offering via the UC platform
Works with other Computing Services and campus staff to integrate the UC system with other divisional and campus IT services (examples include email, telemanagement systems,..)
Responds to support requests regarding UC/voice network issues; fixes problems and obtains a resolution for UC/voice issues
Maintains accurate and updated documentation
Bachelor's degree in Computer Science or related field
Minimum 1-3 years of relevant telecommunications experience
Cisco certification preferred

Unified Communications Engineer Resume Examples & Samples

Field Service Engineering support for the ‘unified’ data, voice, and video network. This includes joint responsibility with other U.C. Department associates to maintain consistent Patch Management, Change Management, Problem Management, and Capacity Management standards
Work directly with the U.C. Manager and other U.C. Engineers to support a ‘unified’ data, voice and video network. This includes the IP Telephony servers, appliances, gateways, switches, firewalls, etc. Includes assisting in the development of U.C. network standards for configurations, implementations, and documentation
Work closely with related departments such as ONB business units, the security group, server group and applications group
Work closely with the U.C. Manager to regularly report status on projects, issues, and developments
Bachelor’s degree in a computer related field or equivalent experience
3+ years of general network experience including various network protocols
3+ years of Cisco networking experience including routing, switching, voice and video
Strong technical troubleshooting ability
Cisco trained and certified for Unified Communications, CCNP/CCNA preferred
Valid driver’s license is required
Significant travel may be required
Ability to successfully interact with all levels of management and other personnel
Ability to work closely with a diverse, challenging, technical staff and maintain consistency and harmony throughout

Unified Communications Engineer Resume Examples & Samples

Supporting multi-vendor voice and video solutions to support Amazon's worldwide growth
Monitoring the performance of Amazon's voice, video, conferencing and fax infrastructures to ensure we deliver the highest quality customer experience
Driving automation improvements
Working directly with vendors and cross-functional teams to support ongoing design and operational excellence efforts
Providing technical leadership and mentoring junior engineers
BA/BS in an engineering or relevant experience
Deep industry experience
Experience managing large-scale enterprise or carrier hosted VoIP and/or video platforms
Strong knowledge of TCP/IP, UDP, SIP, and RTP
Expertise in many of the following technologies and protocols: BGP, OSPF, SIP, RTP, IP, TCP (internals and flow control), UDP, DNS, DHCP, T1/E1, Ethernet, firewalls, IT security best practices and videoconferencing
Experience in Linux systems administration
Enterprise level expertise in Broadworks platforms using AS, NS, XSP, PS and DMS servers across global sites
Enterprise level expertise with Audiocodes Mediant 1000 and 2000 systems
Experience of AWS cloud technologies including EC2, S3, Elastic Search, CloudWatch, RDS and DynamoDB
Development depth in OOP, Java, UNIX, Perl, C++, XML, Web services, and UNIX tools
Proficient use of at least one modern language (e.g. Python, Ruby, Java)
Proven ability to troubleshoot and identify the root cause of issues
The ability to think at scale and automate processes
Experience in lab-testing & certification of networking/voice devices
Experience working with carriers to provision, install, and operate both voice and data networks
Experience managing complex technical projects
Working knowledge of TDM and telecommunications fundamentals
Working knowledge of H.323 and related communication protocols
Experience with process improvements at a large scale across global teams
Experience of providing technical mentorship within a strong engineering team

Associate Unified Communications Engineer Resume Examples & Samples

Configure and install all Avaya Aura Communications hardware, software and adjunct - such as CM, AACC, WFO, IVR, SES, Telco lines or SIP systems
Responsible for system integration of complex Contact Center as a Service (CCaaS) solutions which may include, but not limited to detailed knowledge for the following: Session Border Controls, Avaya UC Platform, Aura Contact Center
Ability to monitor system performance, advanced troubleshooting skills, problem isolation, resolutions and problem escalations as needed
Responsible for performing server administration, system backups, firmware upgrades on voice systems
Provides end user support with direct interaction with the customers for I.T. and Telephone systems
Manages Telco inventory, orders processing for phone lines, monitor issues and tracks resolutions for repairs

Unified Communications Engineer Resume Examples & Samples

VOIP technology
Experience with TDM and analog/voice transport technologies
Architect, design and implement Oracle Session Border Controllers (SBC), Cisco Unified Border Elements (CUBEs), and Session Initiation Protocol (SIP)
Candidate may be required to work occasional weekends and on-call
Troubleshoot all aspects of the Cisco Voice and Data network. Must be organized, process oriented, possess skills in Visio diagramming and a solid understand WAN principals
Experience operating or sustaining an Enterprise level architecture where users are located at multiple sites
Experience troubleshooting with customer at remote site
DoD 8570 Level 2 IAT equivalent (Security + CE)
Writing testing an implementing Header Manipulation Rules (HMRs) based on interoperability requirements
Troubleshoot and configure Cisco Unity Connection features, subscribers, call handlers and call routing rules
Hands on experience with Cisco Call Manager
Hands on experience with Cisco ASA
Hands on experience with Avaya AS5300
Hands on experience with Nortel SL100

Cisco Unified Communications Engineer Resume Examples & Samples

Providing solution selection (for example contributing technical expertise within an RFP)
Performing high level and low level design
Performing or supporting lab testing and documentation of test plan/results
Providing escalation support where required
Working with vendors and maintaining knowledge of industry trends

Unified Communications Engineer Resume Examples & Samples

Monitoring the performance of Amazon's voice and video infrastructure to ensure we deliver the highest quality customer experience
5+ years industry experience
2+ years managing large-scale enterprise or carrier hosted VoIP and/or video platforms
Knowledge of network and web related protocols (e.g. TCP/IP, UDP, IPSEC, HTTP, HTTPS, routing protocols)
Working knowledge of H.323

Unified Communications Engineer Resume Examples & Samples

3+ years of experience with Cisco CUCM
3+ years of experience of IP-based telephony or PBX systems, including Avaya, Cisco, and Nortel
2+ years of experience with Session Border Controllers (SBC), AudioCodes, and Oracle or AcmePacket in particular
Experience with leading technology infrastructure projects
Experience with TCP/IP, Ethernet, and other networking technologies
Experience with virtual machine technologies, including VMware
Knowledge of change management procedures
Knowledge of backup and disaster recovery design and procedures
Knowledge of SIP protocol for all aspects of UC, including IM, presence, voice, and video
HS diploma or GED
Experience with Cisco CUCM or Enterprise VoIP telephony
Knowledge of SIP voice, video, and other UC functions
Ability to work in an operational or real time environment
Possession of excellent oral and written communication skills to present materials to leadership

Unified Communications Engineer Resume Examples & Samples

Provide lead engineering and support on all UC infrastructure including by not limited to all session border controllers, voice gateways, voice circuits (IP or TDM), Cisco Telepresence Infrastructure
Assess, design and document business users highly technical requirements
Convert requirements into actionable scope of work
Evaluate and certify unified communications hardware and software
Manage all Unified Communications vendor relationships – escalate issues when appropriate
Perform infrastructure system maintenances, upgrades and migrations
Review data monitoring stats and confirm SLAs with platforms and carriers are being met
Provide tier 3/4 unified communications support to 2000+ users
Work with IT Management team to direct UC platform roadmap
3-5 years experience administering, engineering and supporting ACME Packet session border controllers
3-5 years experience administering, engineering and supporting Cisco voice gateways
1-3 years experience administering, engineering and supporting Cisco Unified Communications infrastructure including but not limited to Telepresence, Tandberg, Polycom, Cisco Call Manager, Tandberg Management Server/Content Server, Conductor
1-3 years experience administering, engineering and supporting an IP/PBX platform
Ability to communicate clearly, both verbally and in writing with sensitivity to the audience and content of discussion
Bachelors degree in Information Technology, MIS, or Computer Science
Experience with Interactive Intelligence CIC IP/PBX suite
Knowledge of other gateways and VOIP protocols a plus
CCNA/CCNP or CCNA/CCNP-Voice

Senior Unified Communications Engineer Resume Examples & Samples

5-7 years of Unified Communications experience including Microsoft Exchange, Cisco VOIP products and Microsoft Communications server platform (OCS, Lync, Skype for Business)
3-5 years of project management experience required that includes managing cross functional teams to accomplish the initiative
Knowledge of VMWare, Windows 2008 server, Active Directory, server anti-virus, Network and IP services
Willingness to accept possible short or long term assignments both domestically and internationally

Unified Communications Engineer Resume Examples & Samples

Excellent communication skills and ability to work collaboratively in a global team
Willingness to learn and adapt to new environments and technologies
Self-starter and confident
Five (5) years’ experience in telecommunications specializing in Microsoft Lync/Skyp Enterprise Voice and/or Avaya phone systems preferred
Two (2) years experience in medium to large voice and data network administration
Experience with Acme Packet (Oracle) Session Border Controller a plus
Audio/Visual experience a plus
Call / Contact Center – IVR experience a plus
Previous experience in a manufacturing environment is a plus

Lead Unified Communications Engineer Resume Examples & Samples

Direct the technical analysis, solution design and implementation of complex software, hardware, and transmission systems
Where necessary, liaise with equipment vendors during installations, acquisition negotiations, and hardware performance issues
Monitor and identify capacity and performance issues for telecommunications traffic to ensure continued, uninterrupted operation of telecommunications systems
Plan the telecommunications strategies for company call center to ensure that efficient and effective customer interaction is achieved
Assist in developing, implementing, and maintaining policies, procedures, and training plans for telecommunication system’s appropriate use
Recognize and recommends corporate-wide technological improvements assessing financial impact
Coordinate technical and financial reviews with vendors involved in providing communication services
Administer all contracts for telecommunications equipment and services
Prepare telecommunications budget recommendations
Oversee and implement the acquisition and installation of state-of-the-art telecommunications equipment
Manages technology assessment and selection of telecommunications products and services
Manages the development of project plans for the implementation of new telecommunications technology and systems
Manage and/or provide guidance to junior members of the team
Design and support telecommunications infrastructure and its associated software, including PBXs, call management systems, and conferencing systems
Experience with Cisco Call Manager
Experience with Cisco Unity
Experience in designing and installing telephone systems (preferably using the Cisco gateway product line and Cisco VoIP telephone sets)
Experience with Cisco Expressway
Experience with SIP trunking
Experience with contact center CTI integrations (preferably with integrating the above Cisco product lines with applications such as email and CRM products such as Salesforce)

Unified Communications Engineer Resume Examples & Samples

Act as mentor for colleagues
Assure quality standards for a delivered solution or installation
Ensure client satisfaction
Ensure operational hardware on client site
Ensure operational software on client site
Ensure personal growth and development
Own and resolve problems
Owns and takes responsibility for the delivery of a solution or installation
Pre-configure hardware before installation on client site
Pre-configure software before installation on client site
Propose planning and/or solutions for a bid
Provide telephonic, remote and on-site support to clients

Senior Unified Communications Engineer Resume Examples & Samples

Resolve customer tickets and provide escalation for issues that arise
Develop technical and design documentation for voice infrastructure
Partner with internal/external customers and vendors to determine system needs
Partner with Architecture team on new projects and technology assessment
Execute business customer engagement strategy through contact center technology
Mentor and develop UC staff to increase team experience and shared knowledge
Participate on regular on-call rotation
Work after hours and weekends as required by the business and change process
5+ years of experience in telecommunications with extensive experience in: VoIP technologies, Session Boarder Controllers, SIP, and contact center technologies
Deep knowledge of VoIP protocols including SIP and H323 among others
Working knowledge and experience with Avaya Aura and related systems
Working knowledge and experience with Session Boarder Controllers
Must be an independent self-starter who is highly motivated and needs little direction
Strong written and verbal communication skills with the ability to effectively interact with all stakeholders, as well as relay complex technical concepts to a non-technical audience, including senior leadership
History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the business while meeting deadlines
Optional experience with Cisco UCM and Mitel
Optional experience with Skype for Business

Senior Unified Communications Engineer Resume Examples & Samples

Implementation and support of unified communications and messaging technologies needed for Skype for Business
Perform preventive maintenance and upgrades to ensure the Skype for Business services are reliable and running optimally
Proactive monitoring Investigate, troubleshoot and resolve complicated technical issues as related to Skype for Business environment

Senior Unified Communications Engineer Resume Examples & Samples

Executive Level Support (C Level, VP, Directors) for unified communication matters
Monitor and report on IS Unified Communications services metrics
Tier 1-2 end user support for all Unified Communications (collaborative applications, Telehealth, mobile devices, video, voice and fax services)
Interface and escalate with other technology teams to ensure new deployment or existing technology issues are resolved in a timely manner
Perform front line troubleshooting and ongoing maintenance on all A/V services such as wireless sharing (Barco), monitors, Stratus Ipads (interpreter services), touch screens, projectors, etc
Work with remote users (internal and external) to successfully connect with existing video conferencing equipment
Assist or perform Unified Communications software and hardware upgrades to endpoints or core infrastructure
Perform or supervise installation of video conferencing and A/V equipment
Document processes and procedures for existing areas of responsibility
Assist with day-to-day operational aspects of a project and scope
End User Support and Training on existing and new platforms
Manage high profile meetings and events
Clearly translate and communicate information and concepts surrounding IS Unified Communications services between and across different groups and levels within and outside of the organization
Communicate effectively in person, over the phone, and through email
Treat all co-workers and customers with respect, and consistently model PCARES (i.e. customer service) behaviors and best practices
2 years in a team lead role with proven operational process development experience
Real-time collaborative tools and messaging (Cisco WebEx and Jabber applications)
Mobile Device Management (AirWatch MDM)
Electronic faxing solutions (RightFax)
Wireless healthcare telephony and infrastructure (Voalte, DAS)
Digital signage (AppSpace, BrightSign)
Knowledgeable of infrastructure security risks

Unified Communications Engineer Resume Examples & Samples

Knowledge of one or more business/functional areas
Knowledge of Cisco Collaboration infrastructure recommended
Project management certification highly valued
Ability to explain complex IT concepts in a simplified way
Organized person with capacity to propose improvements to simplify workload

Unified Communications Engineer Resume Examples & Samples

At least 2 years’ experience within a Unified Communications role
O365 & Skype For Business configuration and support
Full understanding of SIP trunking and endpoints
Strong understanding of VoiP configuration. This includes bandwidth calculations, CODEC types and QoS configuration
Working knowledge of Avaya systems would be a distinct advantage
Overview of Cisco (LAN/WAN) networks would be advantageous but not essential
Provide an excellent employee experience when interacting with business colleagues
Monitor for P1 incidents and oversee the day-to-day tickets raised for voice infrastructure
Support our Vendors with troubleshooting telecom based problems
Perform monthly analysis and provide any reports required
Utilize monitoring tools to ensure our environment remains stable
Determine preventative maintenance documentation in conjunction with our vendors
Support a ‘follow the sun’ and on-call rotation initiative to support the business 24x7
Assist and participate in developing cost estimates and proposals for new system requirements
Create and maintain documentation
Comply with company’s Global IT Policies & Procedures
2 year technical education beyond high school, Degree preferred
Equivalent work experience acceptable
At least 2 years experience working with and supporting Skype For Business
Office 365 knowledge & experience
Working experience with Avaya CM platform and general voice infrastructure
Video Conference knowledge would be an advantage
Demonstrates strong project management skills
Demonstrates self-discipline and motivation in all aspects of job performance
Experience with general IT infrastructure including structured cabling implementation and design
Ability to communicate technical concepts to technical and non-technical audience
Able to complete assignment with minimal direction
Must be able to work in a high-pressure team environment, handle multiple tasks and react quickly to networking problems and issues
Must adapt to rapidly changing technologies
Enhanced PC knowledge and skill sets utilizing Microsoft products
Interest in expanding one’s knowledge in the technology industry
Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group
Strong client support orientation

Unified Communications Engineer Resume Examples & Samples

Provide level 3 and 4 support for Microsoft Exchange 2013, Exchange Unified Messaging, Microsoft Lync 2013, Skype for Business Server, Acme Packet SBCs, Rightfax, and Cisco Ironport
Participate in, manage, and execute migrations to the Skype for Business voice and Exchange UM platform
Write design and support documentation for the team and operational support staff
At least 5 years of IT support experience in a mid-size to large enterprise
At least 3 years of experience supporting Microsoft Exchange 2013 with a minimum of 15,000 users
Technical knowledge coupled with hands-on experience of supporting Microsoft Lync and/or Skype for Business Server
Possess knowledge of communications protocols including SIP, H.323, H.264
Solid understanding of Active Directory
Presence & Instant Messaging
Microsoft Lync/Skype for Business Enterprise Voice, Peer-to-Peer audio/video
Multiparty conferencing via Audio, Video & Web
Powershell UI and scripting experience
Strong knowledge of networking fundamentals including TCP/IP, MPLS, QoS

Senior Cisco Unified Communications Engineer Resume Examples & Samples

Maintain system documentation for the Organizations UC infrastructure
Responsible for Voice and Analog Gateways, maintenance, upgrades, refresh, troubleshooting, etc
Responsible for project implementation and technical support of the Organizations Cisco Unified Collaboration related technologies which include, but are not limited to, Call Manager, Cisco Unity Connection, Cisco IM & Presence, Jabber, Single-wire, Cisco Contact Center Express, WebEx, Cisco Emergency Responder (E-911), TelePresence, VCS, Expressway, Conductor, etc
7+ years of relevant experience. CCVP/CCNP Voice desired

Unified Communications Engineer Resume Examples & Samples

Minimum of 3 years of direct experience with Skype for Business (on premise/Office365)
Advanced working knowledge of QOE, Skype for Business Monitor & Reporting, Event Zero’s UC Commander or other industry recognized Skype for Business monitor/reporting tools
Microsoft Call Quality Dashboard and Advanced Call Analytics experience is a plus
Working experience with the Microsoft Office365 and Power BI cloud platform
Advanced understanding of Microsoft systems and applications (Outlook scheduling, Exchange AD, SharePoint, Office, Teams, Yammer, Skype Meeting Broadcast), and how Skype for Business integrates with these applications
Advanced experience supporting Skype for Business conferencing features including PSTN, AV call, desktop sharing and PPT sharing
Must have experience collaborating and working with global technical teams across many regions
High motivation level and appetite for fast-paced team environment; readily adaptable to changing market and organizational requirements
Self-starter that takes ownership for keeping abreast of new technology developments for current and future application to job duties
A proven track record of increased responsibilities while delivering desired results
Must have excellent written, verbal, and interpersonal skills combined with strong team work and team building skills
Demonstrated ability to provide an outstanding customer service experience in a variety of circumstances across all organizational levels to include executive
Demonstrated experience providing in-room Video Conference/AV support for Senior Executive needs
Experience with large enterprise IP networks and related networking equipment
Bachelor's degree in Computer Science, Engineering, Telecommunications, or a related field
Good knowledge of video conferencing hardware and ITU standards (i.e. H.320, H.323, H.264 and SIP)
Certification(s) in Skype for Business, Polycom, MCSE, ITIL a plus
Experience working with or in large corporations
Must be detail oriented and have excellent organizational and procedural skills
Excellent analytical skill
Ability to interface effectively with all levels and across organizational lines
Ability to effectively utilize external vendors and resources throughout the organization

Principal Unified Communications Engineer Resume Examples & Samples

Lead the technical design, implementation, and optimization of Pearson’s global voice, video, contact center, messaging and collaboration infrastructure/solutions
Lead architectural and topology design, new technology evaluation and integration planning activities
Contribute to and maintain strategic technology roadmaps
Lead the transition of new technologies and solutions into the operations phase such that operations staff have the proper documentation, mentoring, and overall readiness to maintain optimal state after deployment
Ensure architecture and design provides reliability and redundancy for all services to include corporate voice, video, contact center and UC applications
Lead Call Center design as well as provide expert support for Pearson call center environments
Provides technical expertise to project teams working on the development, implementation, maintenance and improvement of Unified Communications and Collaboration solutions and design
Provides input into business cases, request for proposals, supplier selection and evaluation of proposals
Conducts performance analysis and documents solution components adhering to platform standards
Engagement with application and platform build teams to ensure designs are provided based on the business requirements
Owner and reviewer of both existing and proposed standards
Engagement with CISO team to ensure technical roadmap and standards are compliant with security policies
Identifies business requirements; evaluates concepts such as compelling event and problem identification to ensure that solutions meet both short and long-term business performance expectations
Contribute to the development of work instructions, solution documentation, best practices, standards and guidelines
Participate in Incident, Change and Problem management
Provide expert technical support on complex system and application performance issues
Be and stay current with UC technologies from existing and new vendors

Unified Communications Engineer Resume Examples & Samples

3+ years of experience with IP-based telephony or PBX systems, including Avaya, Cisco, and Nortel
3+ years of experience with Microsoft SFB and Jabber application
Knowledge of backup and disaster recovery procedures
Knowledge of SIP protocol for all aspects of UC
Ability to work in an operational or real-time environment

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Unified Communications Engineer Resume Examples & Samples

Unified Communications Engineer Resume Examples & Samples

Unified Communications Engineer Resume Examples & Samples

Unified Communications Engineer Resume Examples & Samples

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Unified Communications Engineer Resume Examples & Samples

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Unified Communications Engineer Resume Examples & Samples

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Unified Communications Engineer Resume Examples & Samples

Unified Communications Engineer Resume Examples & Samples

Unified Communications Engineer Resume Examples & Samples

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Unified Communications Engineer Resume Examples & Samples

Unified Communications Engineer Resume Examples & Samples

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Unified Communications Engineer Resume Examples & Samples

Unified Communications Engineer Resume Examples & Samples

Unified Communications Engineer Resume Examples & Samples

Senior Unified Communications Engineer Resume Examples & Samples

Unified Communications Engineer Resume Examples & Samples

Unified Communications Engineer Resume Examples & Samples

Unified Communications Engineer Resume Examples & Samples

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Unified Communications Engineer Resume Examples & Samples

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Unified Communications Engineer Resume Examples & Samples

Unified Communications Engineer Resume Examples & Samples

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Unified Communications Engineer Resume Examples & Samples

Unified Communications Engineer Resume Examples & Samples

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