Transaction Svs Analyst Resume Samples

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B Schmeler

Brook

Schmeler

71496 Klocko Mission

Phoenix

+1 (555) 978 6764

71496 Klocko Mission

Phoenix

Phone

p +1 (555) 978 6764

Experience Experience

Philadelphia, PA

Transaction Svs Analyst

Philadelphia, PA

McGlynn, Gislason and Reichel

Philadelphia, PA

Transaction Svs Analyst

Effective carrying out the obligations of Team Manager during his absence
Assist with training of new invoicing members or cross training of other members of the team
Monitor transaction files delivery to local clearing systems and local branches using manual and semi-automated processes,
Independence in resolving BAU issues and beyond BAU (i.e reporting system failures / applications). Coordination of the process changes implementation
Review compliance of invoices according to the CEMP policy
Lead or participate in projects, including: participation in teleconferences, testing, documents verification
Proactive, flexible, good lateral thinking and common sense

New York, NY

Transaction Svs Analyst

New York, NY

Turcotte and Sons

New York, NY

Transaction Svs Analyst

Generate and reconciliation of control reports and MIS in relation to performed process
Provide a consistent feedback to the customer
Manage of claims/questions/investigations regarding supported systems,
Preparation of presentations for the whole department, public performances, leading internal trainings for team members
Effective carrying out the obligations of Team Manager during his absence,
Service Matter Expert in WE payments aspects - sharing across team, related departments and Management,
Service Matter Expert knowledge in IMPS and SEPA aspects - sharing across team, related departments and Management,

present

Boston, MA

MYS Ctsm Pg-transaction Svs Analyst

Boston, MA

Crooks Group

present

Boston, MA

MYS Ctsm Pg-transaction Svs Analyst

present

Develop strong professional relationships and internal network
Assist the customer on their queries by attending meetings
Develop and maintain excellent client contacts and materials, supported by face to face customer visits and calls
Proactively inform customer about problems (system failures, market issues) and provide regular updates to resolution of issue
Client management for a designated portfolio of clients
Generating and reconciliation of control reports and MIS in relation to performed process
Perform analysis and conciliation of accounts owned by AP in country

Education Education

Bachelor’s Degree in Finance

West Virginia University

Bachelor’s Degree in Finance

Skills Skills

Highly productive with a strong attention to detail, excellent time management, planning and organisational skills
Strong communication skills and excellent attention to details
Highly organized, accurate and with an ability to prioritize work and meet deadlines
Highly organized, accurate and with an ability to prioritise work and meet deadlines
Highly adaptive, with ability to multitask and prioritize
Proactive, flexible, good lateral thinking and common sense
Ability to work in a team environment with minimal supervision
Ability to work well under pressure and tight time frames
Know the central bank regulations for import/export of goods and services
Exposure to client contact i.e., proactive and/or quality service

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Transaction Svs Analyst Resume Examples & Samples

Good verbal and written communication skills as this role expect to coordinate with Asia Country Operation and Regional Technology
Good exposure in MS Office for data analysis and presentation
Should be a good team player and easily adaptable to change
Knowledge on cash applications and cash application interfaces is an advantage

Transaction Svs Analyst Resume Examples & Samples

With 1-2 years of work experience in international trade activities, trade finance or cash processing is preferred
Fresh graduate with a qualification of a second class upper honours degree are encouraged to apply
Ability to converse in other languages is an advantage
Team player and able to work in highly challenging environment
Should be Malaysian citizen or hold relevant residence status
Ability to work in a high-pressure working environment with long and flexible working hours as well as irregular public holidays
Must have a high level of maturity and positive mentality/attitude
Vigilant and attentive to details
Must be polite in dealing with internal/external customers and staffs from various departments and levels

Transaction Svs Analyst Resume Examples & Samples

Provide prompt and professional advice to regional branches to ensure smooth operations and service delivery
Participate in new release and client testing to ensure seamless transition
Work with Customer Service Officer to investigate customer queries and issues ensuring customer satisfaction
Initiate and streamline process relating to controls, productivity and regional service enhancements
Close monitoring of processing activities and system performance to ensure smooth operations to prevent settlement fails
Monitor and track variances in transaction volume to ensure accurate updates in MIS reporting
Candidate must be flexible to work shift hours between 4.30am – 12am and public holiday

Transaction Svs Analyst Resume Examples & Samples

Comply with the ethical standards contained in the code of conduct
Adhere to firm policies & procedures, regulatory and legislative requirements
Exposure to client contact – proactive and/or quality service
Working knowledge of the equities, fixed income and cash markets in Australia and New Zealand or in other financial markets
Highly organized, accurate and with an ability to prioritise work and meet deadlines
Ability to work in a team environment with minimal supervision
Keen learner and proactive in initiating process improvement
Minimum of 2 years in settlements experience, gained within a broking or custody environment

Transaction Svs Analyst Resume Examples & Samples

High proficiency in MS Office software
Should have a minimum of 1 year experience in operations, preferably in front end processing, settlement experience or securities operations is an advantage
Knowledge in SWIFT is preferred
Candidate MUST be flexible to work shift hours and Malaysia public holidays, if required
Good initiative and committed to work
Fast and analytical, meticulous and accurate with attention to details

Transaction Svs Analyst Resume Examples & Samples

Good typing skills
Good verbal and written English communication skills
Able to work under pressure and work on long / flexible hours / public holidays
With good interpersonal skills and a positive attitude
Meticulous and polite when dealing with internal / external customers
Preferably with banking experience

Transaction Svs Analyst Resume Examples & Samples

Adhere to firm policies and procedures, regulatory and legislative requirements
Technical/specialist skills/competencies
Experience on clearing systems i.e., CHESS, EXIGO and RBNZ
Exposure to client contact i.e., proactive and/or quality service
Business/industry knowledge/competencies
Personal attributes/interpersonal skills
Highly organized, accurate and with an ability to prioritize work and meet deadlines
Minimum of 2 years settlements experience, gained within a broking or custody environment

Transaction Svs Analyst Resume Examples & Samples

1-3 years in banking, client interaction / servicing or operations, preferably in transaction services and/or corporate banking
Experience with transaction banking products – cash management and trade
Experience in handling investigations cases
Strong written and verbal vommunication

Transaction Svs Analyst Resume Examples & Samples

The role demands a high level of diligence, motivation and organizational skills; you will focus on timely and accurate delivery of all account opening functions, as well as delivering superior customer services and resolving customer issues to maintain customer satisfaction
Day-to-day management of the Asia Account Opening and Maintenance processing, including daily management of in-process, pended, and regional service related activities, ensuring the country account opening requirements are clearly defined to support ALL scenarios of account opening and maintenance requirements and delivery of very high quality service to customers and internal partners
Responsibility for various types of project management in the account services space and managing cross-functional relationships with all countries and the regional team in Asia
Establish and maintain close working relationship with Host Branch and within the CTSM itself to facilitate an open and direct communication of issues, needs, queries, etc. in such that these may be responded to in an efficient, prompt and professional manner
Willing to embark on continuous on the job training for end to end product knowledge
Client engagement model
Ensure team delivers as per Service Level Agreement timely and accurately
Understand client requirements and implement them correctly
Provide innovative solutions to clients
Risk and control
Ensure a strong and robust processing environment with effective controls
Maintain a strong culture of risk and controls in the team through various processes and check points
Develop performance matrices to track defects and productivity
Ensure clean audit results
Highly motivated, persistent and able to work in a structured, high volume, time sensitive and high-risk environment
Fast learner, strong attention to detail and willingness to go extra mile
Exposure to client interaction and strong communication skills

MYS Ctsm Pg-transaction Svs Analyst Resume Examples & Samples

Excellent communication skills in English (Read, Write & Speak) is mandatory
About 2-4 year experience in Operations/ Customer Service, preferably in Trade
Knowledge of guidelines governing Letters of Credit & other Trade products will be an added advantage

Transaction Svs Analyst Resume Examples & Samples

Manage a portfolio of high profile clients, ensuring all their queries are acknowledged, investigated and resolved in a timely and professional manner and in line with departmental standards
Proactively review and resolve problems by conducting necessary analysis, liaising with internal teams and departments across the globe, with escalation where required
Drive client satisfaction for given portfolio – including regular proactive calls and visits where required
Provide client with MIS/scorecards to enable them understand their transactional and inquiry activity. Host review calls to discuss and analyse these and work with clients to improve their productivity improve their productivity and usage of self-service tools where applicable
Develop and maintain excellent client contacts and materials, supported by face to face customer visits and calls
Proactively inform customer about problems (system failures, market issues) and provide regular updates to resolution of issue
Escalate customer feedback, processing delays and errors appropriately
Co-ordinate and control special transactions (mergers/acquisitions/tax payments etc) where applicable
Keep updated on all new market and regulatory requirements affecting client portfolio/base
Ensure adherence to all departmental standards/KPI’s and ensure a pristine control environment maintained at all times
Experienced in banking or finance
Proven track record of managing client relationships and delivering high quality customer service
Demonstrate ability to work independently within team environment with experience working within a dynamic and fast changing environment
Fluency in English is essential, with fluency in at least 1 additional European language required - 2 advantageous
Must have proficient use of all Microsoft Applications ( Word, Excel, Access, PowerPoint), with very strong computer/technical skills
Knowledge of Citi systems and platforms advantageous (Citi FT, Flexcube, STaRS, LMS)
Excellent oral and written communication skills, with experience in business/financial environment
Problem Solving: Superior investigative and analytical skills with proven ability to understand and interpret MIS and metrics
Highly productive with a strong attention to detail, excellent time management, planning and organisational skills
Minimum 3rd Level qualification required, preferably in Business / Finance discipline
Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience, however those with only Leaving Certificate or equivalent will be required to complete a mandatory Certificate in Financial Services with Institute of Bankers

Transaction Svs Analyst Resume Examples & Samples

Complying with transactions settlements deadline, assuring that all payments are completed and all collections received
Supporting of the daily cheuqe & ACH processing by taking over morning controls/tasks
Routing, processing, control, escalation and resolution of issues related to incoming and outgoing Direct Debits, cheques and other bank products in close cooperation with external clearing partners and local Technology. Reconciling interims accounts, preparing EOD reports, and interacting with correspondence banks
Executing complex payment transactions, bookings in Flexcube and other banking applications
Processing of incoming internal and external clarifications and investigations in regards to cash related transactions
Anticipating and responding to requests and deliverables with internal and external clients and vendors
Generating and reconciliation of control reports and MIS in relation to performed process
Implementation of own initiatives to improve performance quality and efficiency of the team - ability to identify ways to optimize the process
Analysis of operational errors, results of Voice of Customer survey. Initiating and implementing of corrective actions and improvements in consultation supervisor
Coordinating and participating in creation and verification of operational procedures, regulations, and descriptions of processes, process maps and capacity plans for the whole department
Participating in ad hoc projects as defined by supervisor

Transaction Svs Analyst Resume Examples & Samples

Qualified candidates will have 2 years of invoice reconciliations and settlements experience
Familiarity with the commodities business and the product set would be a plus
Candidate will be proficient in all MS Office products, with moderate Excel skills
Candidates with prior experience using OpenLink will be given priority
Excellent written and verbal communication skills are key
Candidate must be able to manage multiple priorities while meeting tight deadlines
Candidate must be self-directed, and able to work without direct oversight or guidance

Transaction Svs Analyst Resume Examples & Samples

Service Matter Expert knowledge in IMPS and SEPA aspects - sharing across team, related departments and Management,
Report any outstanding, red flags and potential processes gaps – including creating and coordinating Corrective Action Plans for any gaps in team responsibility tasks,
Effective carrying out the obligations of Team Manager during his absence,
Effective end-to-end coordination of any issues and outstanding – including BCC calls,
Creating and coordinating KPI, MCA, MIS, month bulletins and related reports,
Cooperation with foreign Citi Branches in terms of serviced processes
Monitor status of transferred files with transactions from/to IMPS and SEPA systems,
Monitor transaction files delivery to local clearing systems and local branches using manual and semi-automated processes,
Manage of claims/questions/investigations regarding supported systems,
Generate and reconciliation of control reports and MIS in relation to performed process
Lead or participate in projects, including: participation in teleconferences, testing, documents verification
Independence in resolving BAU issues and beyond BAU (i.e reporting system failures / applications). Coordination of the process changes implementation
Coordinate and participating creation and verification of operational procedures, regulations, descriptions of processes, process maps and capacity plans for the whole department
Pro-active participation in migrating new activities and optimizing them
Preparation of presentations for the whole department, public performances, leading internal trainings for team members

Transaction Svs Analyst Resume Examples & Samples

A recognized Bachelors Degree in Banking, Business, Finance, Economics, Accounting or Management. An MBA, CPA or masters degree is definitely advantageous
2 – 4 years work experience in International Trade activities or Trade Finance, with good knowledge in trade products or processes
Good command of English with the ability to read, write and converse in English. This is mandatory
Willing to work staggered hours or shift hours
High Integrity

Transaction Svs Analyst Resume Examples & Samples

International payment system
Payment processing principal
English knowledge
Knowledge of Word and Excel
Hard-working
High Technical or Economic Education

Transaction Svs Analyst Resume Examples & Samples

Receive in a daily basis the invoices to be paid
Prepare payment file in a weekly basis
Review compliance of invoices according to the CEMP policy
Release the payments before the run payment process
Perform analysis and conciliation of accounts owned by AP in country
Payment and conciliation of Corporate Credit Cards
Elaborate General Ledgers
Increase flexibility by learning additional products/services
Able to multi-task and move among sub processes with short notice
Act as Subject Matter Expert (SME) when assigned by Product Support Leader and attend training sessions as required
Assist with training of new invoicing members or cross training of other members of the team
Customer Service in a daily basis

Transaction Svs Analyst Resume Examples & Samples

Higher financial education
Experience in bank finance and customer helpdesk
1 year bank finance and helpdesk skills

Transaction Svs Analyst Resume Examples & Samples

Service Matter Expert in WE payments aspects - sharing across team, related departments and Management,
Effective carrying out the obligations of Team Manager during his absence
Effective end-to-end coordination of any issues and outstanding
Creating and coordinating KPI, MCA, MIS, month bulletins and related reports

Transaction Svs Analyst Resume Examples & Samples

Handle the pre-domiciliation requests of the customers
Review the completeness of the files uploaded via web based platform
Provide a consistent feedback to the customer
Review the service contracts and invoices for domiciliation and transfer
Ensure correct input and authorization on E-dom & Arche Dom
Log all new domiciliation on the register
Ensure a proper and faster filling for his/her process product
Handle all customer queries related to import/export pre-domiciliation received by Citiservice / TSP or directly from the customers
Handle all customer queries related to import/export domiciliation of services received by Citiservice or directly from the customers
Handle central bank/auditors queries related to import/export domiciliation of services
Handle payments of services
Handle a proper follow ups for discrepancies for domiciliation files
Assist the customer on their queries by attending meetings
Bi-lingual is preferable
PC skills (Word, Excel, PowerPoint, Outlook)
Problem Solving
Ability to learn and grow
Knowledge on trade & domiciliation
Comply with IS and clean desk policy
Ensure proper adherence to Compliance issues
Know the domiciliation process
Know the central bank regulations for import/export of goods and services
Understand concepts of LCs documentary collection & guarantees
Min 5 year working in a foreign bank
Min 5 year in Domiciliation/Trade

Transaction Svs Analyst Resume Examples & Samples

Candidates will have high responsibility in the daily functions performed due will be reviewing payments or special services to ensure the transactions or / and Process are correct and under Compliance of the mandate of the internal policies and controls on place
Candidates will operate within a team environment, supporting various operational processes
Individuals should be comfortable functioning in a fast paced environment with multiple client and industry cutoffs and flexible to adapt to a different shifts and process to accomplish the business needs
Candidates will support multiple and complex transaction types (Cash Management related), repair, verification, follow up end to end, and escalation
We encourage team members to recommend solutions that improve quality and efficiency and reduce risk of error or delay
Accomplish with goals established by Management
Comply with the standards committed related to the quality measured in the Mainly KPIs
Avoid errors and faults that impact to our customers or affect to Citi
Constant commitment of monitoring the Productivity and efficiency in the own process with the supervisor and establish immediate action plans to be in comply
Close interaction with the Supervisor and the Main Ops site in Tampa, also with the different Operations key players (Control Tower, IT, etc.)
Candidates will participate in training and certification required and appropriate for the corresponding functions. Training includes various mandated programs addressing Code of Conduct, Risk Control, Fraud, and Anti-money Laundering / OFAC
Individuals will also be cross trained on other internal departmental roles, to provide secondary or back-up coverage during high volume periods or changes swap in to the internal areas in base of business needs , this always in comply with the internal Policies and Controls established by Citi
Support and participate as required by the supervisor in any need presented related to Control, Risk, BAU, Projects & Initiatives, follow up and implementation
Supporting Investigation, documentation and corrective action implementation of any topic that could need this interaction
Ensure the adequate participation and involving as be required by the supervisor, supporting the transition, alignment, and stabilization of critical operations functions

Transaction Svs Analyst Resume Examples & Samples

Good knowledge of securities administration and clearing for International Markets
Good understanding of various instruments of a capital market
PC literacy, mainly MS Excel Ability to effectively work on telephone/email with various parties
Job experience from areas like custody, investment funds, securities, brokerage and similar
Sense of urgency, quick in action
Well organized, working to tight deadlines
Sense for independent work and good team player

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