Telesales Manager Resume Samples

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E Kshlerin

Elmer

Kshlerin

96485 Rowe Harbor

San Francisco

+1 (555) 827 4847

96485 Rowe Harbor

San Francisco

Phone

p +1 (555) 827 4847

Experience Experience

Los Angeles, CA

Telesales Manager

Los Angeles, CA

Emard-Dicki

Los Angeles, CA

Telesales Manager

Responsible for coaching, performance management and career development of the team
Use the CRM system to review and monitor the telesales team performance and identify areas to improve
Performance management (of others)
Writes development plans and objectives for underperforming ISPRs
Manages performance metrics for team members
Regular auditing of the teamwork to identify improvement opportunities
Develop & Launch new programs to improve sales

Los Angeles, CA

Manager, Telesales

Los Angeles, CA

Bergstrom-Muller

Los Angeles, CA

Manager, Telesales

Actively engage and manage supervisory staff, support on-going associate development via timely coaching/candid feedback
Effectively manage day to day attendance tracking, policy adherence, escalation resolution, and performance issues
Ensure competence and continuity of qualified team representatives by aiding in optimum selection, training, development, appraisal, and motivation techniques and tools
Ensures staff is properly trained on products and services through formal training and one-on-one coaching and mentoring, by focusing on the sales process to ensure maximum lead generation and high closure rates for new business
Analyzes and proactively responds to quantitative and qualitative sales and performance results. Provides feedback to staff and creates and maintains performance review documentation
Work with management to track and improve representative and lead performance as it pertains to sales quotas, and retention of the assigned base of customers
Ensure Telesales Representatives are sufficiently trained in the necessary functions and products in order to guarantee all work is completed accurately and in a timely manner

present

Houston, TX

Senior Manager, Telesales

Houston, TX

Strosin LLC

present

Houston, TX

Senior Manager, Telesales

present

Measure program performance provide regular reviews with regional, division and corporate leadership
Provide-in-depth knowledge of current programs, technologies and performance as well as identifying other technologies to support online interactions and sales
Manage all billing-system vendor connectivity and agent log-in requests
Track and share competitive landscape and best-practices to make recommendations and decisions
Manage and communicate any market-specific rules and escalations, maintaining regional/divisional contacts
Work with Comcast Marketing to coordinate campaign operations, including specific inbound direct marketing phone numbers, to ensure proper execution at vendor
Track campaign results (leads received/worked, closing rations, etc.) and reconcile with marketing reports to ensure accuracy in reporting

Education Education

Bachelor’s Degree in Marketing

University of California, Los Angeles

Bachelor’s Degree in Marketing

Skills Skills

Excellent listening skills with the ability to handle objections effectively
Good IT skills
Experience of working within a contact centre environment is desirable
Experience of working within a contact centre environment at team leader level is desirable
Professional and polite telephone manner
Ability to work independently as well as in a team
Ability to work in a target driven sales environment
Working in a highly analytical, results driven environment
Knowledge of regulations relating to compliance, money laundering, Data Protection Act and the FCA principles of treating customers fairly
Advanced knowledge of sales and sales strategies

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7 Telesales Manager resume templates

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Telesales Manager Resume Examples & Samples

Induct and coach/mentor a new sales team
Promote and maintain a high level of work-rate and motivation within the team
Manage activity and forecast whilst continuously improving team productivity
Train and support the team to ensure that sales targets are met
Focus the team on new business opportunities
Continuously review and improve business process of sales lead generation / marketing
Working closely with the wider business to progress opportunities and close business
Maintain up to date CRM records at all times
Campaign planning to complement overall marketing plan
Self starter and ‘doer’ – highly motivated and keen to succeed
Quality and detail conscious – prepared and able to get into the minutiae as relevant
Action/results oriented – prepared to ‘roll up sleeves and get stuck in&#8217
Ability to delegate effectively but keep an eye on the ball and lead by example
Excellent planning and organisational skills
Innovative with the ability to spot business opportunities
Professional in attitude, conduct and appearance
Logical and creative thinker with the ability to obtain buy-in to project ideas
Hunger for high earnings
Proven leadership qualities
Track record of achieving results in a similar role
Ability to develop and implement a comprehensive lead generation strategy
Ideally a background in financial services, collections or data related industry a plus
Thorough knowledge of sales techniques and procedures
Ability to manage teams and develop people

Manager, Telesales Resume Examples & Samples

Ensures that established goals and quotas for the department are reached and motivates the department to meet these goals
Ensures staff is properly trained on products and services through formal training and one-on-one coaching and mentoring, by focusing on the sales process to ensure maximum lead generation and high closure rates for new business
Analyzes and proactively responds to quantitative and qualitative sales and performance results. Provides feedback to staff and creates and maintains performance review documentation
Develops training in the areas of selling skills, retention, and product knowledge for all employees. Also develops and implements incentive programs to inspire success

Telesales Manager Resume Examples & Samples

Bachelor Degree in business related field or equivalent experience
Direct people management with strong record of people development (required)
Management of a telesales team
Working in a highly analytical, results driven environment
Sales pipeline management
Consistent and continuous execution in a sales or sales leadership role (5 years minimum)
Using an e-commerce or related go-to-market approach
Selling digital products or those requiring similar domain expertise
Working in a B2B enterprise with products/services for SMB customers
Exceeded in a value-based selling environment (v. price)
High volume selling in a call center environment
Building a new team and using a transformational leadership approach

Senior Manager, Telesales Resume Examples & Samples

Manage Telesales campaign with being on site at call centers at least 50% of time, to include call monitoring, team meetings, sales incentive execution, and workforce and workflow management. Communicate regularly with sales floor
Maintain ongoing communication with internal Telesales teams to facilitate best practice sharing and goal alignment
Support TelePro behavior development and tracking, to include refinement of scripting and messaging
Work with Business Units to set sales goals and metrics
Coordinate training of existing and new staff on product
Manage all billing-system vendor connectivity and agent log-in requests
Oversee quality monitoring for sales behavior and order entry accuracy, working with staff to reward success and take corrective actions, as appropriate
Manage and communicate any market-specific rules and escalations, maintaining regional/divisional contacts
Work with Comcast Marketing to coordinate campaign operations, including specific inbound direct marketing phone numbers, to ensure proper execution at vendor
Ensures staff is properly trained on products and services (through formal training and one-on-one coaching/ mentoring) by focusing on the sales process to ensure maximum lead generation and high closure rates for new business

Telesales Manager Resume Examples & Samples

Analyze telesales related data to understand trends, forecast and make programmatic changes
Manage special incentive programs
Work with vendor & training manger to optimize Telesales Training Programs
Develop & Launch new programs to improve sales
Interface with call center staff to ensure the best customer experience & sales performance
Design & implement strategies to increase sales performance
Bachelor's degree or equivalent experience-MBA preferred
Excellent verbal and written communication skills, Ability to work independently as well as in a team
Ability to multitask in a fast paced, growing environment
Strong MS office skills (Excel, Access, PowerPoint)--advanced MS Excel skills
Retail wireless sales experience a plus
Complete knowledge of industry standard call center KPIs
2 years call center management experience preferred
3 years experience managing third-party vendor preferred

Manager, Telesales Resume Examples & Samples

Work with the National Telesales Supervisor and Sales Representatives team to develop specific sales strategies to grow the Agent business
Establish and implement specific performance metrics for the Supervisor and Sales Reps, and create a dynamic, exciting environment of achievement / accountability
Participate in or lead the development of compensation strategies that drive and reward sales growth
Develop and maintain relationships with high level employees/executives and key customers
Partner with other members of the Equator Agent team to optimize performance
Ensure all Sales Representatives have Individual Development Plans which contain specific improvement goals that will increase the net skill set of the team
Develop and manage the divisional expense budget, and ensure those targets are achieved
Be an ambassador of Equator’s culture, and set the standard for telesales culture
Demonstrated experience managing front line supervisors and Telesales reps in an outbound call center sales environment
Familiarity with call center software programs and performance metrics
Strong communications and presentation skills, including the ability to communicate with all levels of employees and different types of customers
Ability to think ahead strategically and plan over a 1 to 2 year time period
Problem analysis and resolution skills at both a strategic and tactical level
Thorough understanding and ability to teach the sales process, including solution selling
Demonstrated organization, analytic, and leadership skills
At least 5 years experience in a proactive inside sales environment

Senior Manager, Telesales Resume Examples & Samples

Work with Marketing, Product Development, and Call Center management from multiple lines of business to continually assess and improve sales strategies and performance within Telesales Chat channel
Identify required or proposed changes, assess the impact, recommend appropriate strategies and define the resulting requirements. Work with business unit leadership to prioritize and sequence needs
Define and measure specific sales goals and analytics as they pertain to each of the defined chat channels
Track campaign results (leads received/worked, closing rations, etc.) and reconcile with marketing reports to ensure accuracy in reporting
Closely monitor and report on the conversion of chat interactions to sales opportunities and sales
Works collaboratively with both internal and external (including 3rd party vendors) for support, development, resources, etc. to drive chat/site enhancements, SLA’s, and maximizing the online customer experience
Provide-in-depth knowledge of current programs, technologies and performance as well as identifying other technologies to support online interactions and sales
Track and share competitive landscape and best-practices to make recommendations and decisions
Monitor results of campaigns as they progress, and provide results to outbound manager and/or supervisor, along with recommendations to marketing teams(s) for optimizing results
Manage a team of 2-4 Managers. Foster professional development of others through coaching and feedback on results. Identify and provide feedback surrounding performance issues
7 + year's prior sales and marketing experience preferably in a multi-channel environment, developing and managing up sell/cross sell campaigns to a large customer base with a strong test-and-learn orientation
Sales opportunities and sales
Ability to multi-task in a fast paced team environment where changing priorities and deadlines are common
Familiar with standard call center practices and procedures
"People person" with excellent interpersonal and coaching skills
Hands-on team player, goal oriented and able to work in a fast paced environment
Work well with external and internal customers from all departments (including operations, customer service, marketing teams, product managers, and accounting)
Proven leadership in "managing by objective"
Excellent written and oral communicator: -With the team and upper management
Knows when and how to provide constructive feedback in real time
Prepared to make hard decisions & tradeoffs for greater good of the channel
Call Center experience desirable
Results-oriented; high sense of urgency & energy
Strong problem-solving & analytical skills
Able to balance a strategic mindset w/ practical project execution
Highly intelligent w/ balance of outstanding sales skills & technical skills
Creative- yet analytical - uses data to support and drive recommendation
Bachelors Degree. Marketing/Sales. Master's preferred

Telesales Manager Resume Examples & Samples

A minimum of 5 years successful, cold calling experience in B2B telesales to SME’s
A minimum of 5 years telesales management experience with excellent team management and coaching skills and be an inspirational and motivational leader
Love achieving and exceeding targets and have an excellent track record
Be highly self-motivated, resilient, positive, high energy, professional, determined and can do attitude
Be highly persuasive and have excellent interpersonal skills
Expertise in maximising telesales team results through techniques, scripts, CRM, etc
A good knowledge of email Microsoft Excel and Word
Good GCSE’s in maths and English
Existing experience in selling fuel cards would be perfect
Sales and Client Management
Solution sales or sales support
Performance management (of others)
People focus
Team working

Senior Manager, Telesales Resume Examples & Samples

Manages and provides leadership, mentoring, coaching and career development planning for team members, and ensuring productivity is maximized and quality is delivered
Develops, manages and implements strategic product roadmap for evolving T-Mobile owned websites. Analyzes key metrics and business intelligence (internal and 3rd-party) to provide strategic recommendations for site direction and evolution
Acts as leadership point of contact for assigned initiatives, campaigns and program, and (1) participates in all steering team (decision-making) meetings, (2) ensures proper documents (business case, BRD, etc) are created and reviewed, (3) ensures all web channels are represented, (4) leads implementation, launch, and go/no-go decision making for our channels
Manages and is fully accountable for the day-to-day operations and key metrics of the website(s); online customer experience, web partner relationships, data tracking, strategic planning, ensuring successful deployments of new services and products, site service levels, and assigned quotas. Calculates, formulates, and manages monthly, quarterly and yearly forecasts/budgets for sales, costs, etc. Reports budgets/forecasts to Finance and Upper Management
Manages all aspects of a 3rd party vendor relationships; defining buy/build strategy, makes recommendations to sr. leadership on best-in industry 3rd party vendors that fit within the company strategic direction, creates and leads RFP process, negotiate MSA's, SOW's, deployment process, and post deployment relationship
8+ years of people management experience
8 + years mixture of product and project management experience in consumer sales channels with a focus on agent facing products, working with developers, engineers, UI designers, QA and other cross functional groups to implement or enhance sales enabling products
6 + years experience in product development through projects, Waterfall, SCRUM, Agile
Advanced skill in Excel, Word, Outlook, PowerPoint and Visio
Knowledge of middle layer and back-end system integration
Knowledge of call center operations
Competency in web self-service and cross sell technologies
Knowledge of online/Internet A/B testing concepts and execution
Ability to monitor business intelligence data and provide recommendations for product enhancements
Strong knowledge of Salesforce
Experience working within or closely with call centers
Market Research, Competitive Analysis, Pricing, Forecasting, Creative Production Management, Promotions Management, Digital Advertising Management, Process Competency Management,

Telesales Manager Resume Examples & Samples

Exceeding Sales Goals
Consultative Upselling/Cross selling Solutions
Business Process Optimization
Three to five years of sales experience in the financial services industry
Minimum one year of management experience
Excellent customer service/relations skills

Manager, Telesales Resume Examples & Samples

Actively and consistently support efforts to simplify and enhance the customer experience
Design and implement department programs to motivate and recognize employees on a daily basis
Support recruitment and training efforts to develop and retain a strong sales force
Effectively manage day to day attendance tracking, policy adherence, escalation resolution, and performance issues
Effectively utilize operational processes, data, reports, and programs to maximize department, campaign, and individual results
Ensure competence and continuity of qualified team representatives by aiding in optimum selection, training, development, appraisal, and motivation techniques and tools
Serve as back up for the Outbound Dialer and become subject matter expert as its use for a CRM to help close performance gaps
Ability to lead, unite and motivate the team, providing the best solutions for Specturm Business customers
Experience with customer interaction in a business-to-business environment
Ability to communicate orally and in writing in a clear, straightforward and professional manner
Strong decision making and ability work collaboratively with others
Knowledge of commercial Internet, video and data and telephone products and services

Telesales Manager Resume Examples & Samples

Ensuring sales and targets are achieved and that all Telesales Coordinators are delivering optimum performance
Use the CRM system to review and monitor the telesales team performance and identify areas to improve
Manage any underperformance or improvement requirements in a timely manner
Communicate with the team regularly; hold regular meetings to discuss performance
You will be responsible to proactively source sales from within the allocated geographical location either by directly prospecting the existing customer base, or by sourcing new customers
You will be highly motivated and driven to exceed targets set through cold calling prospects, and warm calling - following up on mail shots and marketing material sent
Minimum level of education requiring Maths and English GCSE or equivalent
A proven track record in a sales environment is desirable
Knowledge of regulations relating to compliance, money laundering, Data Protection Act and the FCA principles of treating customers fairly
Experience of working within a sales team to deliver personal and overall departmental results is essential
Ability to work in a target driven sales environment
Self-motivated, focused and resilient
Plan and organise appointments to meet customers needs
Professional and polite telephone manner
Excellent listening skills with the ability to handle objections effectively
Selling skills with an understanding of the sales process

Telesales Manager Resume Examples & Samples

Ensuring personal and departmental standards are met in regard to sales targets, conversion of sales and cancellation rates
Participates as a team member in strategic and tactical planning for the organization
Responsible for coaching, performance management and career development of the team
Implements and maintains sales best practices
Contributes to the development and implementation of rules of engagement as well as policies, procedures and programs
Manages performance metrics for team members
Develops, maintains monthly, quarterly team forecasts and reporting
Supports all tactical management functions
Suggests improvement to optimize lead qualification process
Work closely with sales team
Perform research and intelligence gathering on prospects
Extend/deepen relationships with customers to further qualify and penetrate accounts and articulate the CBVH message
Report on team performance by identifying and implementing actions needed for achievement of goals
Experience of working within a sales team to deliver personal and overall departmental results is
Experience of working within a contact centre environment is desirable
Self motivated, focused and resilient
Experience of working within a contact centre environment at team leader level is desirable

Telesales Manager Resume Examples & Samples

At least 6 years of relevant experience in telesales/call centres with 2-4 years in a supervisory role
Fluent communication and good written skills
Good interpersonal, influencing and coaching skills
Ability to multi-task and can work independently
Good time management and organization skills
Good follow-up and coordination skills
Good customer management skills
People management experience and leadership abilities
Disciplined, motivated, self & target driven with positive mindset
Proficient in MS Words, Excel formulas/pivot tables
Diploma/Degree Holder

Gcg-telesales Manager Resume Examples & Samples

Minimum 'N'/'O'/Nitec/diploma qualifications
Good communication skills. Must be fluent in English
Knowledge in another local language will also prove useful in liaising with bank customers
Must be confident and possess good interpersonal and follow-up skills
Sales-oriented, self-motivated, and comfortable to sales targets/quotas
Amenable to be assigned in various locations island wide (indoor or outdoor)
Able to work on long hours, weekends and/or public holidays as per required by the bank
Proficient with use of MS Office, e-mail, and internet
6 day work week

Manager, SMB Telesales Resume Examples & Samples

Develop outbound lead strategy to optimize and maximize contacts to drive sales with strong list yield
Coach, train, and lead your team of Telesales representatives to increase productivity and maintain sales goals
Set goals and objectives for the assigned to Telesales Representatives
Identify and implement ways to increase productivity and performance for the Telesales representatives
Ensure Telesales Representatives are sufficiently trained in the necessary functions and products in order to guarantee all work is completed accurately and in a timely manner
Work with management to track and improve representative and lead performance as it pertains to sales quotas, and retention of the assigned base of customers
Responsible for motivating the assigned Telesales Reps to be accountable for exceeding individual and team sell-in, adherence, quality, and customer service established goals
Generate sustained incremental sales through problem identification and increasing sales representative development
Oversee the implementation of new products, campaigns, and technologies
Exercise multi-tasking skills when volume and workload exceeds expectations
Interface with other departments through written and verbal communication to identify and implement process improvements
Handle escalations as required within a 24 hour SLA and sooner if required by management
Experience with processes in a sales and customer service environment including call center, dispatch, field, and back office
Ability to work independently; highly motivated and detail-oriented
Excellent analytical, decision-making, and problem solving skills
Proactively utilize strong problem solving skills in order to deliver customer-focused solutions
Must be able to prioritize multiple projects and tasks and meet tight deadlines
Adaptable to flexible schedules based on business needs
Familiarity with ICOMS, Salesforce or other call tracking software is a plus
Ability to use a personal computer and demonstrate proficiency with software applications including Word, Excel, PowerPoint, Visio, Outlook, etc. for the purposes of communicating, data analysis, and reporting
Sales and Customer Service experience in a MSO or Telecommunications industry: 2+ years
Management Experience: 2+ years

Telesales Manager Resume Examples & Samples

Accountable for the development of the Inside Sales Physician Representatives (ISPR’s)
Review individual ISPR reports and address ISPR performance issues
Handle escalations from ISPR and resolves or escalates to National Sales Director as needed
Coach ISPR’s daily to aid in achievement of performance goals per program requirements
Handle ISPRs questions and concerns
Responsible for completing ISPRs monitoring sessions weekly
Writes development plans and objectives for underperforming ISPRs
Works with Training and Quality to assure ISPRs are delivering quality work per quality guidelines
Identify areas for improvement with operational or program efficiencies
Handles escalation of ISPRs “opt-outs” from physician offices
Previous experience in a sales leadership role
Proficiency in Windows Applications and computer keyboarding

Telesales Manager Resume Examples & Samples

Understanding the products and services portfolio (assessment & certification, training and software tools) offered by the business; contributing to its ongoing development
Identifying and targeting the team at prospective and existing client organisations within chosen markets, to create relationships and secure new business
Managing the team’s relationships with existing clients, to retain/renew existing business and add incremental business
Managing the sales pipeline of leads from Marketing/Business Development and other sources across the business, including all in-bound calls for sales
Management of the qualification and pursuit of opportunities that are both attractive and can be won, managing the relationship between telesales and Field Sales to organise visits where it is more appropriate for those teams to pursue the opportunity
Manage the Telesales quotes, working collaboratively with the Sales Support team, to optimise conversion rates in closing deals where the Field Sales team is not engaged
Leading and optimising the Telesales team, in terms of structure, targets, capability and motivation to meet the ongoing needs of the business while maintaining high customer service principles; particularly with all external communications
Seek to find creative ways to motivate and inspire your team to succeed, supporting them to deliver on targets
Ensuring the BSI sales structure is used to generate maximum revenue from each sales call
Manage the daily Telesales operations, especially the defined ‘open hours’, ensuring appropriate transparency, consistency, timeliness and compliance to procedures, covering the scope of functions
Manage the critical interfaces between the Telesales team and the business as a whole, (in particular the associated Learning and Operations delivery teams) such that there is an optimal and collaborative working relationship at all times
Manage the accurate creation and timely reporting of Telesales performance to the Sales Director and wider parts of the business, as part of the defined governance process
Establish and maintain appropriate links with people in similar roles across Global and Group, to facilitate exchange of data, information, knowledge and best practice
Contribute to the development and implementation of the business strategy and multi-year plan, providing commercial thought leadership while ensuring the creation of business justifications and appropriate performance metrics
Supervision and control of staff policies relating to performance, absence, training and discipline
Ensuring that all customer contact is managed within agreed service level targets
Identification of team training requirements
Regular auditing of the teamwork to identify improvement opportunities
Ensure that the contact management system, Salesforce.com is used effectively and the reporting capabilities maximised

Manager, Telesales Resume Examples & Samples

Own your development, lead courageously and take on stretch assignments which support company and personal growth
Promote CNO’s mission and core values
Actively engage and manage supervisory staff, support on-going associate development via timely coaching/candid feedback
Hire to meet staffing requirements, train and hold staff accountable to maximize talent potential
Effectively delegate to maximize output and provide development opportunities
Clearly communicate expectations, achieve inbound/outbound metric goals and customer experience quality targets
Motivate and encourage associates, implement recognition programs
Direct and manage operations/employee relations
Prioritize sales/retention campaigns and corporate initiatives
Review performance data real time and post production to monitor and measure performance versus goal progression
Monitor staff, objectively measure the results and critical behavior performance for each direct report
Support the positive evolution of our direct to consumer sales and retention strategies through personal creativity and collaboration, lead strong implementation of new key initiatives
Attend and facilitate meetings, be a consistent strong contributor in group sessions
Build and maintain positive relationships with department leaders and individual contributors within our CNO enterprise
Actively participate in the development of policies and procedures
5 + years sales operations management experience
3 + years call center sales and customer service experience
Residential state life insurance license appointment (or ability to achieve life appointment within 30 days of hire)
Experience leading multiple sales teams
Confidence, highly motivated and results driven to work through others to achieve goals
Computer/CRM proficiency
Fluency in English (Bilingual fluency in English & Spanish is a plus)
Accountability for results and the ability to receive constructive feedback in support of your on-going development (you own your development, we support your development)

Telesales Manager Resume Examples & Samples

Supervision of 10 – 15 Telesales and customer service consultants
Monitor productivity and campaign performance reports
Provide guidance and support to clients’ post-sale
Work closely with the customer services, product and marketing teams
Conduct training classes by presenting company’s product usage
Ensure team performance exceed sales target
Provide consultancy to team member and support team member on problem solving
Advise client and approach marketing solution to property agent
Review staff commission, performance and report to Sales Director

Manager, Medicare Telesales Resume Examples & Samples

The Manager, Medicare Telesales will provide leadership direction for UAM's Telesales and is responsible for meeting or exceeding budgeted lead development and membership goals
Works under the direction of the Senior Vice President of Sales and Sales Operations to drive and achieve targeted lead and sales goals by leading or advancing the sales cycle and in cooperation and collaboration with Service Operations leadership
Develops and executes on strategic business plans to meet top line numbers
Serves as a subject matter expert on Medicare and all Universal American Medicare Advantage products, and maintains all current product certifications and appropriate licensure
Establishes priorities with and ensures successful completion of goals for all vendor partners and/or direct reports
Drives the sales process at the telesales site to include: sales skills training, ensure meetings are held on a consistent basis to review expectations and address growth opportunities, clear accountability process to monitor issue resolution and outcomes, effectively manages execution of Lead Management System, and ensures compliance with all sales database and lead management requirements and reporting
Maintains a working knowledge of plan benefit, program changes, industry insights and regulatory requirements
Ensures compliance and quality of sales process components, adhering to all applicable state and federal regulatory requirements and Universal American Policies and Procedures
Complies with all guidelines established by the Centers for Medicare and Medicaid (CMS) and guidelines set forth by other regulatory agencies, where applicable, and defined in the Universal American Corporate and department policies
And all other duties assigned by the manager and/or supervisor
Sales management skills
Solid self-management and time management skills
Creative listening and thinking skills with the ability to ask the needed bigger-picture questions that lead to process and team improvements Able to work effectively independently and within a team environment
Decision-making skills with the ability to investigate and weigh alternatives and select the course of action that provides the greatest benefit to the organization
Territory planning and management skills
Technical knowledge of the healthcare industry, especially long term care Medicaid and Medicare
Exemplary verbal and written communication skills, with the ability to clearly articulate thoughts and ideas
Organizational skills with the ability to handle multiple tasks and/or projects at one time
Customer service skills with the ability to interact professionally and effectively with providers, third party payers, physicians, and staff from all departments within and outside the Company
Analytical and interpretation skills including departmental, utilization, financial and operations data
Time management skills with the ability to prioritize and schedule daily activities for the most efficient use of time
Problem solving skills with the ability to look for root causes and implementable, workable solutions
Interpersonal skills with the ability to work in a fast-paced environment and participate as an independent contributor with little supervision or as an active team member depending on the situation and needs
Must have a track record of producing work that is highly accurate, demonstrates attention to detail, and reflects well on the organization
Leadership skills with the ability to empower, engage, motivate, evaluate and manage team members individually and as a group Required Experience
Education: Bachelor's degree or equivalent experience required
5 years of experience in Sales & Marketing with a minimum of 3 years sales management
Required experience in Medicare, Medicaid Managed Care or Health Insurance
Must have or be able to obtain appropriate state licensure, as soon as possible, not to exceed 90 days and maintain licensure and product certification based on policies and procedures

Senior Outbound Telesales Manager Resume Examples & Samples

Leads Managers, Supervisors, and front line associates within the telesales channel for the small customer segment
Creates an environment that embraces change, makes change happen, and helps others to accept new ideas
Responsible for the telesales channels established sales revenue, margin, and productivity goals. Responsible for building, managing, and executing to the teams P&L
Manages sales portfolios to ensure alignment to company’s go to market approach and achievement of targeted sales levels
Develops quarterly program business plans to ensure budgeted growth of current business and the addition of new business
Develops and cultivates good customer relations through telephone and in-person contact. Responds to customers’ needs, consistent with MSC standards, culture, and business practices
Strategically builds business plans with strategic suppliers to drive market share growth
Presents business plans in small and large audiences across the business
Participates/encourages quality assessment, profitability, and improvement activities
Generates relevant reports for MSC management as needed
Pro-actively builds new technology strategies that complement telesales go to market and ability to capture market share
Works cross functionally with other Sr. leaders within MSC on strategic initiatives and programs
Attracts, develops, and retains talent to ensure that people with the right skills and motivations to me the business needs are in the right place at the right time
Develops career development plans for team that include coaching plans to support growth
Executes fair, consistent, and effective performance management plans within MSC guidelines
Ensures continuous learning and development of team by planning delivery of solutions, answering technical and procedural questions for less experienced team members, teaching improved processes and mentoring team members
Learns and promotes MSC culture
Participates in special projects and performs additional duties as required
Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s vision and unity of purpose
Participation in special projects and performs additional duties as required
High school diploma or the equivalent required
Bachelor’s degree in Business or equivalent experience preferred
3-5 years sales experience required
5 years prior management experience, including management of sales leaders, required
Call Center and/or Telesales operations experience preferred
Experience with innovative technology tools preferred
Development and use of metrics to support sales and service performance required
Planning/managing budgets and financial goals required
Expertise in developing vendor support and incentive programs to motivate sales performance required
Expertise with, application and use of CRM tools required
Excellent project management and sales closing skills required
Excellent communication and problem solving skills required
Ability to drives strong leadership and associate engagement plans required