Technical Platform Specialist Resume Samples

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A Stokes

Annie

Stokes

41954 Hellen Ferry

Los Angeles

+1 (555) 834 4544

41954 Hellen Ferry

Los Angeles

Phone

p +1 (555) 834 4544

Experience Experience

Boston, MA

Service Technical Platform Specialist

Boston, MA

Flatley-Mohr

Boston, MA

Service Technical Platform Specialist

Technical Training
Technical Application Support
Provide regular reports and data analysisfor field issues. Identify product specific issues that are impacting the business and communicate high level escalations from the field
Address Field Issue Reports (FIRs) and installation issues by conducting investigations, working with the vendors and internal resources and developing business cases to prioritize/drive Corrective Actions (CAPAs)
Other duties as assigned
Takes ownership for investigating escalations/quality issues in the field and provide end to end problem solving at the source in collaboration with other resources
Global Logistics and service Admin. teams

New York, NY

Technical Platform Specialist Senior

New York, NY

Orn, Mertz and Harber

New York, NY

Technical Platform Specialist Senior

Provide 3 rd level support for Symantec Endpoint Protection (SEP) management and client components and Microsoft System Center Configuration Manager client
Perform job responsibilities in a manner consistent with corporate and technology risk management standards
Work cooperatively with our peer mainframe technical support teams, application development teams, and their lines of business
Coordinate and develops detailed work plans, schedules, infrastructure component estimates, resource plans, and status reports
Perform other duties as assigned supporting the environment working on incident tickets for software installs, inquiries, storage increase, reboots
Performing 2nd or 3rd level technical support for mainframe infrastructure software
Assists in the configuration, design troubleshooting and remediation of complex environments

present

New York, NY

Technical Platform Specialist Lead

New York, NY

Sporer Inc

present

New York, NY

Technical Platform Specialist Lead

present

Work with team on review of entire environment and executing initiatives to reduce failures, defects and improving overall performance
Provide 3 rd level support for Symantec Endpoint Protection (SEP12) and Microsoft System Center Configuration Manager client
Perform other duties as assigned
Communicate with internal customers, peers, and managers regarding storage administration issues
Perform monitoring and maintenance of overall storage environment
Provide instructions and guidance on best practices to junior members of the team
Operate as a technical expert on all aspects of the Windows desktop including operating system, desktop support, software distribution and PC hardware and peripherals. You will be responsible for working with different technical areas within the bank and various lines of business to develop, implement and support technical solutions with emphasis on the desktop client health

Education Education

Bachelor’s Degree

University of Memphis

Bachelor’s Degree

Skills Skills

Experience with archive repositories, online document management, Systemware experience highly desired
Perform Problem & Trend Analysis. Perform problem and trend analysis to identify and correct repetitive problems and increase overall system availability
Sound knowledge and understanding of various technologies and the dependencies and impacts they have on one another
Strong verbal and written communications skills
Participate in User Acceptance Testing. Participate in user acceptance testing for technical governance systems enhancements and upgrades
Establish Testing Protocol for User Acceptance. Establish testing protocol for user acceptance testing for technical governance systems
Manage/Maintain Technical Governance Systems. Manage and maintain information on Technical Governance applications and platforms, including resolution of system problems and identification of system enhancements
Train/Support Department/Field on Computer/DB Usage. Train and support department or the field on computer or database usage (e.g., iTECH-Integrum, KORE-SharePoint)
Perform Data Conversion Activities. Perform data conversion activities including preparation, execution and validation of data to implement the solution
Five to seven years of experience assisting specific support function

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Lead Technical Platform Specialist Resume Examples & Samples

Bachelor’s degree in IT-related field, such as Computer Science, IS, and Telecom or equivalent experience
Git
Jenkins
ClearCase

Technical Platform Specialist Lead Resume Examples & Samples

Fortigate Firewall
Stonegate Firewall
Cisco ASA
Cisco AnyConnect
Bluecoat Web Proxy
Strong firewall configuration / troubleshooting experience
Mentorship experience
Solid network engineering background with Cisco routers/switches
Bachelors degree in IT related field (Computer Science, IS, Telecom, etc). Equivalent experience with be considered in lieu of education
10+ years experience supporting specific support function
Excellent problem solver preferred
Well versed in core Internet protocols: HTTP/S, FTP/S, SMTP, SSH, Telnet, Syslog, SNMP preferred
Familiar with various operating systems preferred

Technical Platform Specialist Resume Examples & Samples

Support installation of new services and systems
Determine and resolve problems pertaining to server hardware and software
Experience working with IBM’s Websphere Application Server
Knowledge SDLC (Sofware Deployment Life cycle)
UNIX/LINUX Commands
Knowledge of Oracle Database
Basic knowledge of IBM ODM or any other IBM software
Bachelor’s degree in IT-related field, such as Computer Science, IS, and Telecom. Equivalent experience will be considered in lieu of education
2 - 5 years experience assisting specific support function
Proficient customer-service skills preferred
Flexibility to work the required non-traditional and on-call shifts preferred
Effective analytical and problem-solving skills preferred
Ability to work in a fast-paced team environment preferred

Technical Platform Specialist Senior Resume Examples & Samples

Perform monitoring and maintenance of overall storage environment
Provide capacity planning, provisioning and evaluation of data layout on a daily basis
Ensure documentation of entire NAS environment and data replication relationships are current
Work with team on review of entire environment and executing initiatives to reduce failures, defects and improving overall performance
Work with team on maintenance of environment
Experience supporting EMC Backup & SAN products are a plus
Participation in a 24x7 on-call duty rotation
7+ years of experience supporting specific support function

Technical Platform Specialist Lead Resume Examples & Samples

Install, configure, and support an organization's Windows environment, across Windows 2008 and 2012 platforms
Responsible for project work as it relates to technical builds and guidance towards established standards, including entire server lifecycle through decommissioning process
Maintain and administer server environment and related computing environments including computer hardware, systems software, applications software and all configurations
Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary
Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
Ability to work independently and manage one's time
Knowledge of computer hardware and software as it relates to Windows platforms
Bachelors Degree in computer related field. Equivalent experience will be considered in lieu of education

Technical Platform Specialist Lead Resume Examples & Samples

Operate as a technical expert on all aspects of the Windows desktop including operating system, desktop support, software distribution and PC hardware and peripherals. You will be responsible for working with different technical areas within the bank and various lines of business to develop, implement and support technical solutions with emphasis on the desktop client health
Hardware and software asset management including reporting and recommending and supporting procedures for tracking assets and software license to ensure policy compliance
Provide 3rd level support for all software and hardware on the desktop
Provide 3 rd level support for Symantec Endpoint Protection (SEP12) and Microsoft System Center Configuration Manager client
Suggest improvements based on technology, best practices, or changing requirements
Bachelor's degree in IT-related field, such as Computer Science, IS, and Telecom. Equivalent experience will be considered in lieu of education
10 years of experience supporting specific support function
Experience supporting, deploying, and managing Microsoft desktop environments (Windows XP and Windows 7)
Proven understanding of Windows operating systems, active directory, group policies and scripting experience ( VBScript, Powershell, SQL query) related to a desktop environment
SysTrack Client Health experience preferred
Expertise in PC hardware, related peripherals, and unique configurations
Proficient in System Center Configuration Manager and operating system deployments
Self-motivator & attention to detail
Customer service oriented with strong interpersonal and leadership skills
Ability to cover off hours on call coverage for team as needed

Technical Platform Specialist Senior Resume Examples & Samples

Operate as a technical expert on all aspects of the Windows desktop including operating system, desktop support, software distribution and PC hardware and peripherals
You will be responsible for working with different technical areas within the bank and various lines of business to develop, implement and support technical solutions with emphasis on Symantec Endpoint Protection and Microsoft Windows patching
Ensure all security vulnerabilities are addressed within required timeframe
Provide 3 rd level support for Symantec Endpoint Protection (SEP) management and client components and Microsoft System Center Configuration Manager client
Ensure new infrastructure technologies are adequately tested and integrated with other Infrastructure and Application Services
7 years of experience supporting specific support function
Strong verbal and written communications skills
Proven understanding of Windows operating systems, active directory, group policies and related to a desktop environment
Proficient in supporting Symantec Endpoint Protection manager server and workstation clients
Proficient in understand and maintaining Group Polices
Experience with mission-critical services and applications in a large enterprise environment
Experience in working projects supporting IT Risk/Security
Ability to work on multiple projects simultaneously and balance conflicting demands

Technical Platform Specialist Senior Resume Examples & Samples

Knowledge of Basic Mainframe System Programming (Product Installation, Set Up and Implementation)
Hardware Level Knowledge of Mainframe Physical Layer
Mapping of Mainframe Logical to Physical Layers for Mainframe
I/O Subsystem Analysis and Reporting
Mainframe Statistical Data Gathering (SMF, RMF, various other data)
Mainframe Reporting (via MICS, MXG, other tools)
Mainview for Mainframe Performance Management
7+ years experience assisting specific support function
Ability to cover off hours on call coverage for team as needed preferred

Technical Platform Specialist Senior Resume Examples & Samples

Bachelor’s degree in IT-related field, such as Computer Science or Information Science or equivalent experience
7+ years of related experience
Strong interpersonal, verbal, and written communications skills
Effective time-management and prioritization skills
Experienced project leadership
Solid fundamental mainframe systems programming skills including: JCL, MVS utilities, SMPE, IPCS, TSO, ISPF, REXX, SAS, Cobol, Assembler preferred
Installation and support for mainframe infrastructure software technologies that may include any of the following: z/OS, Unix System Services, TCP/IP, VTAM, NDM, ACF2, OPS/MVS, TSO/ISPF, JES2, SDSF, PSF, Systemware, Cobol, Assembler, SAS, Easytrieve, CA7, CA11, CA1, Endever, Jobscan, Syncsort, StopX37, File-Aid, and Abend-Aid
Performing 2nd or 3rd level technical support for mainframe infrastructure software
Assist service partners in problem resolution. Follow-up and communicate unresolved problems
Provide 24x7 oncall coverage on a rotational basis and general problem resolution support to our service partners
Work cooperatively with our peer mainframe technical support teams, application development teams, and their lines of business
Communicate effectively with service partners to identify needs and evaluate alternative technical solutions and strategies. Continually define ways to increase service partner satisfaction and deepen partner relationships
As opportunities arise, plan, lead, design, and coordinate technology projects across multiple teams and across multiple organizational layers
Participate in annual goals development, addressing such fundamental objectives as scaling for corporate growth while increasing availability and resiliency of our infrastructure and our business applications
Perform job responsibilities in a manner consistent with corporate and technology risk management standards
Keep your immediate supervisor well-informed of activities and recommend constructive suggestions for change

Technical Platform Specialist Senior Resume Examples & Samples

Performs mainframe platform support for CICS and MQSeries
Demonstrate strong skill levels in multiple skill areas, particularly those relevant to CICS
Assists service partners in problem resolution and follow up, and communicates unresolved problems
Assists in the configuration, design troubleshooting and remediation of complex environments
Contributes to the setup and implementation of certified systems, including their configuration and interoperability with other technologies, knowledge transfer to the support organizations, and the management of the knowledge store
Provides platform and integrated approach consulting to Technology Managers and their staff. Synthesizes information into an understandable summary and provides recommendations and justifications. Provides technical consulting for application integration to respective LOB's, and participates in cross functional teams as needed. Coordinates and integrates projects across multiple teams and technologies
Performs the day-to-day support responsibilities for CICS and all CICS OEM products
Perform installation tasks for CICS and CICS OEM products using both standard download and SMP/E installation methods
Perform customization tasks for CICS and CICS OEM products. Perform CICS statistics analysis and subsequent tuning to maintain a stable CICS environment
Share pager duty, per the schedule maintained by the team
Bachelor’s degree or equivalent experience (in IT-related field)
Solid background with CICS and optionally, MQSeries preferred
High level of technical, analytical and problem solving skills
Minimum 5 years experience coding in COBOL and/or Assembler preferred)
Minimum 5 years working knowledge of JCL preferred
Minimum 1 year experience in use of SMP/E as an installation method preferred
7+ years of technology-related project experience
Strong service partner relationship skills
Solid understanding of mainframe technical infrastructure issues and environments preferred
Experience in working with external vendors in a coordinated effort to determine technical deployment methodologies preferred
Proven ability to deliver on commitments

Technical Platform Specialist Resume Examples & Samples

Bachelor’s degree in IT-related field. Equivalent experience will be considered in lieu of education
Five to seven years of experience assisting specific support function
Experience with archive repositories, online document management, Systemware experience highly desired

Technical Platform Specialist Senior Resume Examples & Samples

Level 2 support of all Midrange platforms
Maintain and administer Solaris/Red Hat Linux/AIX physical and virtualized (VMWare) environments and related computing environments
Support of systems software pertaining to the OS, and configurations within the environment. Support of Disaster recovery operations and OS patching. In addition the ability to configure, monitor and maintain software needed to support infrastructure of the Midrange environment
The ability to replace defective components of systems supported when necessary if on own, remotely or with vendor interaction
Candidate must be able to adhere to Audit and SOX standards
7+ years of experience assisting specific support function preferable in one or more of the following: AIX, Solaris (Oracle), Red Hat Linux, Exadata
Sound knowledge and understanding of various technologies and the dependencies and impacts they have on one another (i.e. network, server technologies, operating systems, SAN, DR, etc.)
Ability to cover off hours on call for team as needed or assigned
Candidate will be self-motivated and able to manage time ensuring that the best solutions to the customer are provided while meeting defined service level agreement
Ability to identify, interpret and evaluate system and network and storage issues when there is an issue
Knowledge of computer hardware/software as it related to Linux/AIX/Solaris and virtual environments for each
Possess strong verbal and written communications skills along with attention to details
Ability to edit/save/manipulate data using Microsoft Excel
Experience with ZFS and/or VERITAS Volume Manager and clustering software such as VERITAS, Solaris and/or HACMP
Scripting Working knowledge in Perl/Shell scripting a plus
Working knowledge of SAR, iostat, top, vmstat and other performance monitoring and analytic tools
Hardware monitoring via iLOM, XSCF and DRAC
Knowledge in Solaris OS including zones and domains on Oracle M and T series hardware
Understanding of sudoers file and its function to enable security restrictions
Security/Audit minded

Technical Platform Specialist Senior Resume Examples & Samples

Responsible for project work as it relates to technical builds and guidance towards established standards, including entire server life cycle through decommissioning process
Perform data backups and disaster recovery operations, as well as decommissioning operations when necessary
Ability to identify, interpret and evaluate system and network requirements
7+ years’ experience supporting specific support function
Extensive knowledge and understanding of specific systems supported. Possesses a broad knowledge and understanding of many different technologies and the dependencies and impacts they have with one another
Excellent verbal and written communication skills, and time management

Technical Platform Specialist Lead Resume Examples & Samples

Strong SAN Storage skillset with experience designing, building & supporting EMC & Hitachi SAN products
Strong Fabric skillset with experience supporting both Cisco and Brocade network infrastructure devices
Update process documentation and team websites
Ensure documentation of entire SAN environment and data replication relationships are current
Communicate with internal customers, peers, and managers regarding storage administration issues
Perform off-hour change controls
Provide instructions and guidance on best practices to junior members of the team
Experience supporting EMC Backup & NetApp NAS products are a plus
Bachelor’s Degree is IT related field. Equivalent experience will be considered in lieu of education
10+ years IT experience

Technical Platform Specialist Senior Resume Examples & Samples

Extensive knowledge and support of Administering the IBM's WebSphere Application Server, IBM FileNet, IBM MQ Series or IBM BPM
Determine and resolve problems pertaining to different platforms in a shared application or middleware environment
Resolve incoming incidents through enterprise incident management system
Sound Knowledge of monitoring tools such as APM DynaTrace, ITCAM, Netcool, Confio, etc
Knowledge in UNIX/LINUX/Solaris OS
Knowledge of Database administration
Proficient customer-service skills
Ability to work in a fast-paced team environment

Technical Platform Specialist Senior Resume Examples & Samples

Facilitate the infrastructure delivery components for multiple LOB projects simultaneously
Cross functional project team leadership for definition of project infrastructure scope, objectives and deliverables
Conduct project meetings and maintain consistent status reporting on delivery schedule progress
Ability to prioritize infrastructure deliverables across multiple projects ensuring the priority is aligned with our Strategic Programs
Coordinate and develops detailed work plans, schedules, infrastructure component estimates, resource plans, and status reports
Responsible for project related hardware and software procurement
Ensure adherence to quality standards
Bachelor’s degree in IT related field (Computer Science, IS, Telecom, etc). Equivalent experience will be considered in lieu of education
7+ years experience supporting specific support function
Extensive knowledge and understanding of specific systems supported
Possesses a broad knowledge and understanding of many different technologies and the dependencies and impacts they have with one another
Excellent verbal and written communication skills and time management
Ability to work well under pressure is preferred
Ability to continuously multitask preferred
Adaptability to fast paced, evolving environment preferred
Excellent organizational and time management skills preferred

Technical Platform Specialist Lead Resume Examples & Samples

Windows Server Architect\Engineering Experience
Extensive PowerShell/ .NET experience
Any other programming language experience Shell/Bash/Python/Perl/Java/C# a plus
System Development Life Cycle experience
Issue Management and Prioritization
System and Application Architecture Pattern experience
MiddleWare experience a plus MQ, Webservices, databases, etc
Requires the ability to learn new technology, techniques on the fly
Technician must be resourceful and self-driven
Previous Enterprise Server Support Experience a plus
Bachelor’s degree in an IT-related field. Equivalent experience will be considered in lieu of education
10 years of experience supporting specific function

Technical Platform Specialist Lead Resume Examples & Samples

A wide range of Windows Desktop experience in an environment where scale matters
Have extensive experience engineering Microsoft Windows client operating systems virtualized on VMware
Have extensive experience with Microsoft’s Operating System Deployment methodology including, SCCM OSD, MDT & USMT
Proven experience in developing and executing on the product/project lifecycle including selection, design, test, certify, implement, support and optimize
Strong background in many desktop technologies working for large, complex organizations. Includes Windows Group Policy, Powershell, etc
The passion and ability to make a difference in projects of all sizes
Microsoft System Center – Operating System Deployment
VMware and template based provisioning, both persistent and non-persistent images
Microsoft Windows and Windows Group Policy, including Windows AGPM Server
User state virtualization (AppSense, MS USV) & Microsoft App-V
Bachelor’s degree or equivalent experience in an IT-related field, such as Computer Science, IS, and Telecom
10+ years of experience supporting specific support function
Demonstrated experience managing large/complex projects preferred
Senior level experience working in a large scale, enterprise class virtualized environment preferred
Sound knowledge and understanding of various technologies and their interdependencies preferred
Ability to work alone or in a team environment preferred

Service Technical Platform Specialist Resume Examples & Samples

Provides a high level of technical support for quick resolution of field escalations; this includes field visits globally (up to 20%). Knowledge gained during these trips will be used to help improve serviceability of products and help to increase installation efficiencies
Provides service requirements for a specified product development project and complete service deliverables
Acts as the primary link between the field and OEM vendors and in-house resources for issues and ideas, demonstrating an understanding of the service business and driving implementation of service related initiatives through their partnership with Field/factory teams
Support resolution of E2 & E3 level escalations and related field issues, in conjunction/collaboration with the Territory specialists and District Service Management
Takes ownership for investigating escalations/quality issues in the field and provide end to end problem solving at the source in collaboration with other resources
Provide regular reports and data analysisfor field issues. Identify product specific issues that are impacting the business and communicate high level escalations from the field
Address Field Issue Reports (FIRs) and installation issues by conducting investigations, working with the vendors and internal resources and developing business cases to prioritize/drive Corrective Actions (CAPAs)
Field service specialists
Technical Training
Market Management
Technical Application Support
Sales representatives and managers
Global Logistics and service Admin. teams
LI-LB1
Requires Bachelor's degree (B.S./B.A.) in Life Sciences, Engineering
1+ years of Field Service or equivalent experience preferred
A “closer” : takes ownership of issues, drives to root cause, develops and implements countermeasures, and ensures sustainment of changes
Champion of Change – progressive, forward looking, and not satisfied with today’s success
Solid interpersonal and leadership skills to effectively work with teams in the investigation of real or potential problems and development and execution of action plans to resolve them
Excellent communication and Customer Service skills

Senior Kronos Technical Platform Specialist Resume Examples & Samples

Bachelor of Science or higher in the computer science, information systems, or computer engineering and a minimum of five years of related work experience
Strong working knowledge of Kronos 8.0 architecture
Software development experience with Connect/WIM, RDL, or similar technology
Experience with creating and managing application integrations and interfaces
Must be able to install all facets of Kronos environment starting from bare OS
Strong T-SQL & PL/SQL skills
Understanding of database design principles
Background in enterprise support of apps on mobile devices (iPods, iPads, iPhones)
Experience in custom enterprise report creation
Familiarity with enterprise management of devices such as time clocks
Mastery of all Microsoft Office tools
User support experience
Flexibility to adapt and learn new technologies quickly
Microsoft Windows (server and desktop) operating systems background
Can identify opportunities and credibly present ideas to management
Can take concepts and turn them into technical solutions that solve business problems
Exceptional analytical, conceptual, and problem-solving abilities
Strong organizational multi-tasking and time management skills
Highly motivated self-starter interested in constant improvement
Java or MS .NET experience
PeopleSoft Human Capital Management experience or other top tier ERP solutions
Prior healthcare industry experience

Technical Platform Specialist Resume Examples & Samples

Work closely with technical process business owners to maintain the workflows, data flows, and normal operations, updates, including communication, training and reference materials
Perform data collection, analysis, generate reports and visualization to ensure applications/software run within agreed performance levels
Perform, document and execute test software cases and document results
Communicate data analysis and insights using rich visualization tools (Tableau/MicroStrategy) and leverage data to present compelling cases to optimize solutions
Support efforts to ensure the data standards are developed and maintained
Ensure that the uses of data through reports and queries are accurate
0+years of relevant experience
Awareness of and an ability to learn fast the technical governance applications (Picasso/ORACLE, iTECH/Integrum, KORE/SharePoint-Wordpress-ETQ)
Experience with relational databases, information and insights
Ability to collaborate with people to understand requirements, issues and needs
Comfortable with visualization software (Tableau, MicroStrategy)
Comfortable leveraging cloud platforms and developing in SQL
Superior critical thinking, analytical and problem-solving skills
Passionate, creative and forward thinking individual
Manage/Maintain Technical Governance Systems. Manage and maintain information on Technical Governance applications and platforms, including resolution of system problems and identification of system enhancements
Establish Testing Protocol for User Acceptance. Establish testing protocol for user acceptance testing for technical governance systems
Participate in User Acceptance Testing. Participate in user acceptance testing for technical governance systems enhancements and upgrades
Train/Support Department/Field on Computer/DB Usage. Train and support department or the field on computer or database usage (e.g., iTECH-Integrum, KORE-SharePoint)
Troubleshoot Department/Field Computer/DB Problems. Troubleshoot department and/or field computer and database problems/issues and work with Global IT as needed to resolve
Perform Data Conversion Activities. Perform data conversion activities including preparation, execution and validation of data to implement the solution
Perform Problem & Trend Analysis. Perform problem and trend analysis to identify and correct repetitive problems and increase overall system availability
Provide Support for Business Applications. Provide support (e.g., break/fix, how to expertise, minor enhancements, monitoring, testing) for business applications or infrastructure to Company/Bottler associates or third parties in order to maintain their productivity level (including international and fourth level break/fix support)
Deliver or Support Training Delivery. Deliver or support training delivery to prepare the end-users to use the new solution