Field Technical Specialist Resume Samples

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C Turcotte

Carolanne

Turcotte

381 Harber Stravenue

Los Angeles

+1 (555) 944 5565

381 Harber Stravenue

Los Angeles

Phone

p +1 (555) 944 5565

Experience Experience

Houston, TX

Field Technical Specialist

Houston, TX

Wolff Group

Houston, TX

Field Technical Specialist

Providing legal department and regional support for the National Center for Dispute Settlement. Provide technical support during inspections and investigations
Providing direct "hands-on" diagnostic support and assistance to dealers and technicians
Engaging in direct customer interaction
Reporting technical concerns timely and accurately via Field Technical Reports for future product improvements
Willing to travel
Reporting technical concerns timely and accurately via field technical reports for future product improvements
Maximizing customer loyalty by ensuring “fix it right the first time” service through execution of regional repair protocol

Phoenix, AZ

Field Technical Specialist Construction

Phoenix, AZ

Tremblay, Harber and Feest

Phoenix, AZ

Field Technical Specialist Construction

Performs complicated mathematical calculations
Prepares Inspectors Daily Report of contractors work
Mentors and trains staff
Reads and interprets contract documents
Produces as-constructed schedules
Initiates field changes to drawings and specifications
Monitors contractors progress and analyzes it against progress schedule

present

Boston, MA

Senior Field Technical Specialist

Boston, MA

Zulauf and Sons

present

Boston, MA

Senior Field Technical Specialist

present

Perform/Observe on-site material testing
Performs sophisticated, complicated mathematical calculations
Performs/observes on-site material testing
Prepares Inspectors Daily report of contractors work
Perform sophisticated, complicated mathematical calculations
Monitor contractors progress and compare with progress schedule Prepare Inspectors Daily report of contractors work
Performs other duties as assigned

Education Education

Bachelor’s Degree in Engineering

University of Massachusetts Amherst

Bachelor’s Degree in Engineering

Skills Skills

Demonstrates knowledge of internal product and/or technology development processes through coaching and delivery of high quality, high impact deliverables
Demonstrated strong knowledge of O/S, UNIX, and networking
Provides courteous and knowledgeable response to technical issues, meeting commitments in a timely manner
Strong interpersonal skills with the ability to communicate well orally and in written with customers, end users, standard committees, and internal teams
Ability to make professional presentations
Strong computer skills –working knowledge of Microsoft Office
Provide applicable training to technicians and field operations for a greater contribution and achievement
Maximize systems availability as a technical specialist highly trained in heterogeneous data center environments
Secure ITIL knowledgecertification with the ability to communicate business and IT alignment value
Develop basic knowledge of change management process and tools

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Field Technical Specialist Resume Examples & Samples

Provide in field service specific training to Tesla Motors’ technicians on electric vehicles equipped with complex automotive/electromechanical systems (powertrain, passive restraint system, steering/suspension/brakes, thermal management). Provide specific & general training on high voltage DC systems
Provide Service Center support worldwide
Extensive travel; will spend 90-95% of the time in the field
Knowledge and experience in methods, techniques, parts, tools, and materials used in the maintenance and repair of vehicles
Validate training materials in close consultation with Service, Vehicle Engineering, and Service Engineering
Communicate field issues and work closely with Service Engineering to support customer vehicles
Ensure that programs and processes are developed, assessed, communicated, and administered in compliance with Tesla’s objectives
Assist with operations in Service Centers worldwide that include: special tooling inventory audits, vehicle troubleshooting, and generating weekly field reports back to training headquarters
Generate Weekly reports of activities and findings
Report critical items found in weekly engineering meetings
Track and build reports on new product failures, highly repetitive failures and diagnostic intense repairs
Monitor and assist with Diagnostic cases from Service field via Toolbox (Tesla Diagnostic System)
Provide support to vehicle and Service engineering for special events and activates
Provide support in discharging and repair of HV batteries at Service Centers and 3rd party locations

Regional Field Technical Specialist Resume Examples & Samples

Support technicians within region with troubleshooting techniques and remote diagnosis via the Service Toolbox escalation process
Provide on-site training support for service teams or individual technicians under the guidance of Training/Service Engineering
Supporting multiple events/service locations as needed or requested by Regional management
Generate weekly reports based on information gathered while performing all responsibility’s
Perform service operational duties within service region to ensure technician downtime is a minimum – these may include but are not limited to – Special Tooling, Inventory audits, PDI support etc

Field Technical Specialist Resume Examples & Samples

EPA Certification Required
5+ years hands on commercial HVAC experience
80 % Travel; Periodically on call
Self motivated to complete assigned tasks within allotted timeframes
NATE certification required
RSESCM Certified required

Field Technical Specialist for Coating Inspection Resume Examples & Samples

Minimum of 5 years of experience in coating inspection of structural steel, boilers, pressure vessels, lining of tanks and vessels, galvanizing and fire proofing at shops and at site
Possess excellent interpersonal skills and effective communication (oral , written , listening) skills
Possess working knowledge of the latest relevant painting codes/specifications
Strong computer skills – working knowledge of Microsoft Office Suite- e.g. Work , Excel Power Point , Outlook
Must have experience in working with third party inspectors on various mechanical commodities

Field Technical Specialist Europe Resume Examples & Samples

5+ years of technical field support in a stereotactic surgery room or MRI-imaging facility is a requirement
Experience of brain anatomy and underlying diseases is an advantage
Technical skills (MRI imaging, MRI-machine operation and computer software applications)
Medical skills (brain anatomy, brain diseases Epilepsy and Brain tumors) as well as operating room experience
Ability and strong willingness to travel internationally throughout Europe and work remotely (90% of the time)
Ability to be trained in the USA for 2-4 months at a time (eligible to obtain required visa respectively travel documents)
Fluent in English and potentially further European languages – in writing and speaking
Ability to plan and organize customer visits respectively case support in hospitals in multiple countries in the region
Service oriented person able to stay calm and open minded during stressful surgery conditions or under time pressure
Highly motivated with strong interpersonal skills - ability to work cooperatively in a matrix organization with multiple teams and points of contact
Ability to communicate (succinctly and accurately) to customers, peers and co-workers

Field Technical Specialist Resume Examples & Samples

Interfaces with Physicians/Clinical Researchers to identify needs and to obtain feedback on concepts and performance of new devices and to translate customer needs into product concepts
Provides technical/clinical guidance to product and technology teams
Demonstrates knowledge of internal product and/or technology development processes through coaching and delivery of high quality, high impact deliverables
Providing technical support during cases
Providing follow-up service, in-service training, and other relative services necessary to clinician, staff, and any function responsible for supporting case
Conducting customer, proctor, investigator and in-house training programs
Upselling in key strategic accounts working in conjunction with sales and marketing leaders
Developing robust global training programs and material
Managing and standardizing best practices with clinicians and sales teams globally
Understand key franchise technologies and assist new product design and development within the Technology/Product development matrix
Understand SYK’s global downstream marketing and sales network and support franchise downstream marketing efforts
Working closely with cross-functional colleagues across geographies

Field Technical Specialist Resume Examples & Samples

Provide on-site technical assistance to dealer
Reduce vehicle buybacks and trade outs
Assess skill level and training needs of dealer technical staff and provide training
Create Techline cases for all vehicle repairs and buyback review reports
Create field quality reports
Test and inventory special tools and support service engineering data collection activities
Provide technical support for arbitration hearings
Attend training for new models, current issues, and new technology
Bachelor’s degree, automotive technical school degree, or equivalent work-related experience (5 years)
ASE certified or equivalent experience and possess skills
Extensive automotive technical experience & trouble shooting skills required
Excellent interpersonal, verbal, and written communication skills
This position will cover the San Diego territory
This position requires extensive travel and may require future relocation

National Field Technical Specialist Manager Resume Examples & Samples

2+ years supervisory experience
Hands on commercial HVAC experience preferred
Moderate lifting (up to 50 pounds)
40 % Travel
Proficient in Computers
Ability to self schedule on occasion and work independently as required
NATE certification preferred
RSESCM Certified preferred

Field Technical Specialist Resume Examples & Samples

Assists field service with difficult instrument issues
Ability to lift and carry 25-30 lbs. continuously throughout the day
Ability to travel overnight at a minimum of 70%
Maintain a valid driver’s license and safe driving record
3-5 years of equivalent job related experience, preferably supporting HPLC instruments
Regional, national, and international travel required

Field Technical Specialist Resume Examples & Samples

Specialized training/certification: BS/MS/PhD degree in associated engineering field (e.g., Chemical, Pharmaceutical, etc.)
Experience: Minimum 5 years working experience in pharmaceutical or chemical or industrial protective apparel industry. Pharmaceutical industry is preferred
Demonstrated technical writing skills
Ability to analyze and translate complex technical data and standards into marketing and sales tools, which can be easily understood by a broad audience
Good business acumen
Strong interpersonal skills with the ability to communicate well orally and in written with customers, end users, standard committees, and internal teams
Ability to network in a diverse global team
Ability to make professional presentations
Motivated self-starter, demonstrated ability to work independently
Flexible to changing business needs

Field Technical Specialist Resume Examples & Samples

Keep Inspectors Daily Report of assigned work activities
Reads and interprets Contractors CPM schedule Coordinates testing and monitoring services
Maintains project data documents, including drawings, specifications, test results and reports
Prepares routine reports on construction progress
LI-JP

Field Technical Specialist Resume Examples & Samples

Bachelor’s degree in Engineering Technology, Construction Management or similar degree from an accredited University program
Engineering design coursework preferred
Internship or co-op experience preferred
Self-motivated individual with initiative
Able to take on a leadership role within a diverse group of contractors, sub-contractors, utility representatives, stakeholders and peers

Senior Field Technical Specialist Resume Examples & Samples

Supervise, mentor and train subordinate staff
Monitor internal HNTB project controls for assigned staff
Perform/Observe on-site material testing
Produce as-constructed schedules
Read and interpret complex contract documents
Monitor contractors progress and compare with progress schedule Prepare Inspectors Daily report of contractors work
Perform sophisticated, complicated mathematical calculations
Administer JPIs and budget
Bachelors of Science in Civil Engineering
Six years of construction related experience on civil infrastructure projects
EIT

Field Technical Specialist Resume Examples & Samples

Assist technical assistance to Mining Companies and Engineering Companies with the design and installation of new Cyanide handling infrastructure investments
Implement Chemours terminal expansion projects
Implement Chemours projects that improve our ability to deliver a seamless safe customer experience; including, but not limited to packaging development, additives implementation, product tracking technologies, remote inventory management
Serve as primary technical lead to support Product Stewards across the America’s
Serve as conduit between Chemours and strategic customer accounts to develop new technical offerings to the precious metals mining industry
Partner with Mining Solutions Distribution Lead and Corporate logistics to manage all aspects of fleet management requiring technical oversight; including, but not limited to, inspections and design upgrades
Minimum 5- 10 years of work experience producing, handling, transporting highly toxic chemicals
Demonstrated skills to complete work independently and through influence
Experienced in training others
Knowledgeable in safe product, use, storage, and handling of hazardous materials
Demonstrated knowledge of computer applications
Demonstrated ability to manage multiple priorities concurrently, including ability to manage numerous follow-up actions and deadlines
Ability to interact effectively with and manage the interface with the Mining Solutions business, customers, engineering firms, industry safety networks, carriers and drivers
Knowledge, Training, Certification to provide Emergency Response assistance to customers and carriers
Willingness to travel (50%) frequently to remote locations across the Americas (from northern Canada to Argentina
General Skills required include
Site ATO experience a plus
Customer and package applications a plus

Field Technical Specialist Resume Examples & Samples

Apply growing technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with limited risk/complexity
Resolve routine in-scope technical incidents independently. Work with team members to resolve more complex incidents
Apply company solutions to meet moderately complex customer needs within area(s) of technical responsibility
Participate in Customer Expectation management as part of escalation process
Build relationship with management in assigned accounts
Sets expectations with customers based on defined parameters deliver to a limited number of small-medium assigned accounts. Impact through the accuracy and quality of the services provided on limited account or systems assignment. Able to set expectations with customers based on defined parameters. Participate as active member in teams
3-5 years’ experience in IT/ Trouble shooting
Security plus certification
DoD security clearance
Bachelor degree or Associates degree(technical field) preferred

Chromeleon Field Technical Specialist Resume Examples & Samples

Ability to lift 75 lbs. without assistance 15% of the time
Bachelor’s degree, or higher in a scientific discipline such as chemistry, biology, or a related field
3-5 years of equivalent job related experience, preferably supporting multi stage ion trap LCMS. Technical combined proficiency in instrumentation and applications
Excellent communication skills, working across all levels, functions and regions
Excellent Computer skills required

Field Technical Specialist Resume Examples & Samples

PhD/MSc/BSc in Engineering, Chemistry, or other related science. Minimum 3 years of practical work experience in Industrial Protective Apparel for Chemical, Pharmaceutical, Transportation, Mining, Oil & Gas, etc
Ability to organize and manage multiple priorities independently to meet deadline
Strong relationship, influence, and communication skills both oral and written
Able to translate complex technical data and standards into marketing and sales tools easily understood by a broad, often non-technical, audience
Able to interface with large groups or one-on-one with all levels of an organization and with a broad customer base
Project leadership capability
Willing to have frequent business travels (>50%)

Field Technical Specialist Resume Examples & Samples

Performs/observes on-site material testing
Reads and interprets contract documents
Performs complicated mathematical calculations
Monitors contractors progress and analyzes it against progress schedule
Initiates field changes to drawings and specifications
ACI concrete certificate
SAT Asphalt Certificate
TCC (Traffic Control Coordinator)
OSHA 40 hour Safety Training Program
OSHA 40 hour Health and Safety Training for Hazardous Waste
TWIC (Transportation Worker Identification Credential)

Senior Field Technical Specialist Resume Examples & Samples

Supervises, mentors, and trains subordinate staff
Monitors internal HNTB project controls for assigned staff
Produces as-constructed schedules
Reads and interprets complex contract documents
Monitors contractors progress and compares with progress schedule
Prepares Inspectors Daily report of contractors work
Performs sophisticated, complicated mathematical calculations
Administers JPIs and budget
7 years of experience is preferred
NICET III certificate

Field Technical Specialist Resume Examples & Samples

Provide technical assistance (on-line, phone, on-site) to dealers by resolving vehicle repairs which dealer technicians are having difficulty to diagnose and/or repair. Authorize repair procedures which include time allowance and modifications. Primary rotational first level support (PTSS) In Los Angeles, Chicago & New Jersey/New York metro areas
Partner with dealer management on workflow and process improvements in dealer to enhance Repair Quality performance as well as any customer satisfaction improvements identified through their interactions with dealer. Guide/instruct dealer technicians in the proper diagnostic and repair procedures and communicate and drive resolution for opportunities identified owned by MBUSA
Manage Dealer Technical Support performance for assigned dealers through the use of Key Performance Indicators and coach dealer management to achieve expected targets. Oversee assigned dealers open cases and escalate as necessary to drive a resolution
Partner with AOM, CAC and other internal business partners to facilitate favorable resolution of owner complaints
Conduct vehicle inspections in support of breach of warranty, lemon law, vehicle compliance or other special customer cases and provide case assessment, conclusions and guidance to assist Product Analysis Engineer, Legal counsel and other internal business partners in making sound business decisions and facilitate favorable outcome in litigation

Lcms Field Technical Specialist Resume Examples & Samples

Uses technical expertise to guide FSEs and customers in resolving instrument issues
Maintains communication with FSE and customer to ensure understanding of status of a service event that they have become a party to
Provides courteous and knowledgeable response to technical issues, meeting commitments in a timely manner
Serves as a customer advocate and ensures that technical issues are resolved in a timely manner
Manages escalation of unresolved technical issues to higher level support
Becomes part of the escalation process from time of initial escalation until the closure of the escalated situation
Adheres to Thermo Fisher Scientific protocols, consistencies and procedures
Ability to bend, squat, stretch, and reach on a daily basis in a service function
Ability to travel overnight at a minimum of 60%
3-5 years of equivalent job related experience, preferably supporting triple quad LCMS. Technical combined proficiency in instrumentation and applications
Demonstrated organizational skills; ability to handle multiple priorities
Strong interpersonal, self-motivational, & negotiating skills
Regional and limited national travel required

Field Technical Specialist Construction Resume Examples & Samples

Mentors and trains staff
Prepares Inspectors Daily Report of contractors work
Responsible for maintaining as constructed drawings
Four years construction related experience on roadway and/or bridge projects
Valid Engineer Intern certificate issued by the Ohio Board of Registration for Professional Engineers and Surveyors

Field Technical Specialist Resume Examples & Samples

Associate degree in Electro-mechanics or equivalent is preferred
This position requires three or more years of electro-mechanical experience and a demonstrated ability to successfully activities in the field service in a small to medium company
The position requires analytical/technical ability, communication and planning skills and ability to implement plans to positively impact results
The position requires an ability to work independently to ensure customer needs are met
Must be very customer oriented and results driven
Must be competent in multiple software applications, including Excel, Word, and PowerPoint
Required to travel approximately 60 – 80%
Achieve goals for service activities and customer satisfaction on CMI equipment
Monitor the equipment in the assigned area to plan and optimize the service itself and the company costs (equipment efficiency, travel, labor utilization)
Participate, as a member of the team, in the development and implementation of annual Plans that align with the strategic plans of Cantel Medical Italy
Participate as a member of the team to develop effective account servicing strategies and capitalize on new service opportunities
Monitor customer satisfaction results and measure results against standards routinely
Develop plans with sales personnel to improve customer satisfaction with service activities
Assure the set up on new equipment supporting promptly the sales force input
Assure strong customer and Sales department relationships
Jointly with the Technical Service Manager identify key accounts where there is a need or potential for service and develop strategies which will optimize product revenues and service activities
Participate as a member of the team to identify new ways to differentiate Cantel Medical service from competitive service offerings
Attend service management meetings, trade shows, and sales meetings as needed
Discuss and evaluate reoccurring complaints with product management and R&D
As required, submit accurate, timely, and complete reports regarding field service activities, issues impacting the business and service performance, and results
Provide assistance/consultations to customers in site preparation for equipment installations
Provide technical support as required during selling processes
Identify sales opportunities and pass the information on to the appropriate sales person
Any other required duties

Field Technical Specialist Resume Examples & Samples

For Mission Critical Customers, provide proactive and some reactive services
Provide input about Customers business and industry trend information into Account Support Plan
Mentor /Coach new hires on work process and procedures
Minimum Vocational/Diploma/ Associate Degree (technical field) with 6+ years of working experience in related fields or Degree holder with 4-6 years relevant working experience
Proactive account management experience must meet HA/MCS qualifications
Broad knowledge of corporate policies, products, markets and processes, as well as an understanding of business management principles and practices
Thorough knowledge of administrative or technical
Demonstrate state-of-the-art technical, functional or business knowledge
Recognized as an expert in one or more industry or advanced specialty areas
Demonstrate excellent communication, and presentation skills, with both verbal and written presentation
Ability to perform while under extremely high- pressure situations

Field Technical Specialist Resume Examples & Samples

Perform on-site installations, break fix, customer training, and configuration of HP digital printing equipment
Diagnose and resolve problems related to hardware, software and workflow on customer sites
Perform on-site customer training for the operation and proper maintenance of HP digital printing equipment
Proactively and re-actively look for solutions to prevent problems from occurring at customer sites
Educate customers on proper settings, file formats, etc. in graphics software for compatibility with HP printing equipment
Analyze customer workflows and advise them on improvements that can be made to increase efficiency
Perform maintenance and troubleshooting on HP printing equipment
Prepare weekly reports for management regarding visits to customer sites and work performed there
Bachelor's degree in Mechanical/Electronic Engineering and/or Associates degree in a related field
Experience with digital printing equipment or in the digital printing industry preferred
High computer literacy (PC required, Macintosh a plus)
Strong customer support skills, effectively dealing with conflicts
Excited about technology and has the desire to learn new tasks and technologies
Working knowledge of industry standard prepress/design software preferred
Ability to work independently on assigned tasks
Customer service oriented, punctual and reliable
Ability to manage complex customer problems

HP Indigo Field Technical Specialist Resume Examples & Samples

Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity
Resolve most technical incidents independently within your technical area. Work with team members to resolve more complex or cross-technology incidents
Identify potential escalations and alert management proactively
Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility
Apply HP solutions to meet moderately complex customer needs within area(s) of technical responsibility
Balance internal needs with customer needs within defined parameters
May identify additional services that could lead to future service revenue growth
May provide technical consulting during contract renewal discussions
Build strong relationship with management in assigned accounts
Influence delivery decisions on assigned account plans
Drive Customer Expectation management as part of escalation process
Manage small projects/programs in the team
Bachelor’s degree preferred with working experience on HP Indigo product line
Broad knowledge of HP products and services offerings
High level of knowledge of HP Indigo product line with deep knowledge of HP Indigo 10000
Ability to multitasking effectively
Excellent problem-solving skills (proactive, reactive and creative)
Basic knowledge of corporate organization, job, and policies
Comprehensive business, technical, or functional knowledge
Well versed in core technical competencies (OS, networking, core HP applications)
Communicate effectively and tactfully to technical level, first- and middle-level management within an organization
Able to identify alternative actions, sets appropriate priorities and identifies creative and practical solutions
Technical background or significant technical understanding to communicate with customers and technicians for problem determination and solution implementation
Basic project management, communication, and analytical skills
Able to suggest operational efficiencies

Field Technical Specialist Resume Examples & Samples

Certified
Minimumof 7 years’ experience in boiler & pressure vessel / piping inspection
Possesses working knowledge of the latest CSA Z662, ASME VIII, IX, V, B31.1 and B31.3 Codes
Strong computer skills –working knowledge of Microsoft Office
Has experience in working with third party inspectors on various mechanical commodities

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