IT Technical Specialist Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the it technical specialist job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

M Fay

Madalyn

Fay

462 Clemmie Island

Phoenix

+1 (555) 642 4626

462 Clemmie Island

Phoenix

Phone

p +1 (555) 642 4626

Experience Experience

Detroit, MI

IT Technical Specialist

Detroit, MI

West-Kling

Detroit, MI

IT Technical Specialist

Assisting in researching and evaluating alternative solutions and recommendations of the most efficient and cost effective technical solutions
Create SharePoint objects as directed to fulfill user requests
Diagnoses issues related to viruses; obtain resources (utilities and virus definition upgrades) to resolve the issue; upgrade or reinstall University approved virus removal programs
Diagnoses hardware or software problems in computers connected to or integrated with scientific instruments; collaborate with manufacturer’s representatives to solve the problems through upgraded software, hardware, or modifications to existing system configuration files
Performing troubleshooting and resolution activities for ABCR systems and services
Diagnoses software and hardware incompatibility, analyze options, and resolve by actions such as, but not limited to, installing new compatible hardware and software
Identifies networking problems, analyze options, and resolve by actions such as, but not limited to, installing a new network adapter, reviewing the IP address, or reconfiguring the network setting; verify that port is active

Detroit, MI

IT Technical Specialist Senior

Detroit, MI

Carter, Larkin and Willms

Detroit, MI

IT Technical Specialist Senior

Working knowledge of QoS technology, for example DiffServ, RSVP, Queuing, and Traffic Policing
Advanced knowledge of Network Authentication Products and Architectures
Flexibility in work schedule to deploy changes to these environments during evening and night and weekend hours
Knowledge of hardware, software, application and systems engineering; Knowledge of business for which the enterprise architecture is being developed
Fluent with VoIP troubleshooting tools (such as Wire Shark, SolarWinds, PingPlotter, etc)
Customer service orientation
Knowledge of IT governance operations

present

Dallas, TX

IT Technical Specialist / Lead / Analyst

Dallas, TX

Wisozk, Heathcote and McLaughlin

present

Dallas, TX

IT Technical Specialist / Lead / Analyst

present

Develops detailed specs, plans, estimates, schedules and monitors progress of all technical tasks related to development and change activities assigned
Provides input for team member performance reviews
Leads continuous improvement initiatives within the department
Approaches position with a team attitude. Accepts and extends assistance from/to teammates and business partners. Supports team and department initiatives
Works at the highest level of all phases of applications systems analysis and programming activities
Follows IT Service Management processes and may serve in the capacity of Change Advisory Board member, Configuration Coordinator or Problem Coordinator
Provides code reviews for any level programmer analyst

Education Education

Bachelor’s Degree in Computer Science

University of Central Florida

Bachelor’s Degree in Computer Science

Skills Skills

Strong conceptualization ability, strong visual communication ability, drawing skills and industry-standard and custom visualization platforms
Strong conceptualization ability, strong visual communication ability, drawing skills and sketchbook technique
Ability to troubleshoot and support unfamiliar systems and applications using existing knowledge or the ability to seek out necessary resources
Strong knowledge of C# and the .NET Framework, HTML, JavaScript, CSS
Strong analytical and problem solving skills applied to issues containing complex variables in differing situations
Strong working knowledge of HTML, CSS, Rails, JavaScript/JQuery, ObjectiveC (iOS) and Android
Ability to perform basic addition, subtraction, multiplication, and division
Good knowledge of current hardware technologies
Good knowledge of best practices and patterns
Strong knowledge of software development, debugging and deployment tools

Create a Resume in Minutes

15 IT Technical Specialist resume templates

Read our complete resume writing guides

IT Technical Specialist Senior Resume Examples & Samples

Excellent analytical, trouble-shooting and communication skills
Demonstrated ability to handle multiple projects and work in a team environment
Demonstrated ability to work effectively while handling multiple projects
Ability to work in a multi-platform environment where interconnectivity of operating systems and applications is utilized
Expert knowledge of computer installation, configuration and application technologies
Knowledgeable in Unix, Linux, Windows, Oracle, SQL, Secirptin, VAX/VMS, I Series, Zos, and Networking
Extensive knowledge of layer 1 & 2 problem determination and ability to clearly define a problem and a course of action
Understanding of EIA/TIA industry standards, including testing methodologies with regards to layer one connectivity
Knowledgeable in problem, incident and change management
Expert ability to install and configure networking devices such as routers, switches, servers and remote management

IT Technical Specialist Resume Examples & Samples

Working with customers, IT and vendors to identify technical requirements of moderate complexity and scope to ensure ABCR systems and services are reliable, flexible, safe/secure, competitive, scalable, and responsibly managed
Assisting in researching and evaluating alternative solutions and recommendations of the most efficient and cost effective technical solutions
Assisting in formulating logical statements of business problems and devises, tests, and implements efficient, cost effective solutions
Providing day-to-day management and project management for medium to large sized projects
Performing technical configuration for ABCR systems and services and/or works to coordinate such technical coordination activities with vendors and partners
Performing troubleshooting and resolution activities for ABCR systems and services
Performing standard system administration duties for ABCR systems and services including administration of the Move Add, Change and Delete (MACD) process for such systems and services

IT / Technical Specialist Resume Examples & Samples

Experience as 1st/2nd line support enginee
Excellent Windows knowledge - Win 7 and Windows XP
Ambition to learn new products and skills and maintain a strong working knowledge of supported systems

IT Technical Specialist Senior Resume Examples & Samples

Strong troubleshooting, rationality, and critical thinking skills
Ability to pass/obtain a NACL (National Agency clearance check)
7 years+ of advanced network experience, Cisco & Juniper enterprise environments preferred
Familiarity and ability to work cooperatively and promptly within strict change control environment
Ability to document and diagram environment (using VISIO for example)
Must have Packet Sniffing / interpretation skills
Flexibility in work schedule to deploy changes to these environments during evening and night and weekend hours
Recent networking certifications or equivalent experience (CCNA, CCNP) helpful
Advanced experience with network protocols including TCP/IP, UDP and DECnet/OSI
Experience with routing protocols including OSPF, IGRP, BGP, EIGRP
Advanced understanding of DNS, DHCP, proxy functions (forward and reverse), security protocols (IPSec, MACsec, SSL, GET VPN), and time protocols (NTP)
Advanced understanding of IP addressing including IPv4, IPv6, RFC 1918, NAT, PAT
Advanced understanding of network services such as WAAS, GRE, AAA, QoS, COS
Excellent verbal and written communications skills; Ability to explain complex technical issues to non-technical people that ensures their understanding
Interpersonal skills that demonstrate collaboration, facilitation, influencing and negotiating
Knowledge of hardware, software, application and systems engineering; Knowledge of business for which the enterprise architecture is being developed
Project and program management, organization and time management skills
Knowledge of IT governance operations
Advanced knowledge of Network Authentication Products and Architectures
Advanced knowledge of Cisco Tiered Infrastructure Architecture
Minimum of one industry recognized certification

IT Technical Specialist Resume Examples & Samples

In conjunction with the application development team, maintain, improve and update Team Foundation Server, executing strategies to automate and/or enhance developer efficiency
Assist DBA with database application maintenance
Configure, test and implement application services/middleware
Create scripts as directed to fulfill user requests for data and/or to automate processes
Assist with application functionality deployment
Create SharePoint objects as directed to fulfill user requests
Communicate process changes, enhancements, and modifications – verbally or through written documentation – to management, peers, staff, and other employees so that issues and solutions are understood
Collaborate in the deployment of new applications and/or enhancements to existing applications
Coordinate and perform testing for modified and new processes, and other post-implementation support
Participate and contribute as a positive role model to AlliedBarton's IT Department and to the organization as a whole
Education required: BS/BA in business administration, computer science, finance or management
Technical knowledge of SQL Server and .net environments
Experience with SharePoint, SQL scripting, Power script
Occasional travel and overtime to meet project deadlines

IT Technical Specialist Resume Examples & Samples

Provides primary support for lab applications (primary focus on Empower and LIMS), including incident handling, problem resolution, and Break/Fix. Provides hardware maintenance (lab equipment) and software maintenance (operating system, system utilities, security tools, monitoring tools, tuning tools)
Provides change management, including installation qualification and operational qualification, and configuration management. Provides development and maintenance of system documentation (technical, operations, support and user)
Installs, tests and upgrades enterprise-wide systems, including hardware and lab equipment, operating systems and infrastructure software (system utilities, security tools, monitoring tools, tuning tools, etc.) for both new and existing systems
Develops requirements, workflow and systems analysis. Designs, tests, and implements system security for operating systems and infrastructure software (system utilities, security tools, monitoring tools, tuning tools, etc.) for the platform
Complete understanding and wide application of technical standards, principles, theories, concepts and techniques in the field. General knowledge of other related disciplines. Provides technical solutions to enterprise problems
Solutions are imaginative, thorough, and consistent with organizational objectives. Guides the completion of specific programs/projects and may function in a project leadership role. Failure to achieve results or erroneous decisions would typically result in serious program/project delays and considerable expenditure of resources

IT Technical Specialist Resume Examples & Samples

At least 5+ years of experience developing multi-tiered object-oriented systems
Strong knowledge of C# and the .NET Framework, HTML, JavaScript, CSS
Good knowledge of best practices and patterns
Strong knowledge of software development, debugging and deployment tools
Solid understanding of MS SQL Server or a comparable RDBMS
Experience with XSLT, and XPath preferred
Experience working in Agile Environment preferred
Strong communication skills and team player with a good attitude who is eager to work in a demanding and fast-paced environment

IT Technical Specialist Resume Examples & Samples

Evaluate and recommend software, hardware, computer, and peripherals to improve end user support
Respond to hardware, software, and operator problems
Develop hardware, software, and services to improve the performance of network processes
Develop and implement training for new computer operating systems and productivity software
Analyze the help desk performance through various statistical and reporting methods
Evaluate methods, software, and processes to manage mobile devices
Develop, maintain, and test disaster recovery plans
Manage computer operation regarding scheduling, backup, storage, and retrieval functions
Review reports of computer and equipment production, malfunction, and maintenance to determine costs and impact, and address problems
Replace defective or inadequate software and hardware as needed
Strong analytical skills, competency with networks, hardware, software and peripherals
Knowledgeable in the repair and replacement of defective or inadequate software and hardware
Excellent communication, people skills, and patience
Strong competencies with Microsoft software, printing methods, materials, etc
Ability to assess/troubleshoot customer software and hard copy orders for production problems or issues
Associate’s degree or equivalent from two-year college or technical school
Microsoft Certified Systems Engineer "MCSE" preferred
2+ years experience as an IT Technician or similar position

IT Technical Specialist Resume Examples & Samples

Will be responsible for maintaining and updating a software enhancement database
Desktop support for end users of software
Research and trouble-shoot issues reported by existing software users
Assist other support specialists and IS staff as needed and continue to acquire
Conduct training Webinars for software above and build supporting documentation for
At least 3 years of previous software/QA support
Bachelor degree a plus
Ability to interpret user needs
Good telephone etiquette
Technical ability - troubleshooting skills
Works well within a team
Ability to interact professionally internally and externally

IT Technical Specialist, Senior Resume Examples & Samples

Hands on HP Open VMS system administration
Hands on responsible for day-to-day performance monitoring of the vendor for all production support, networking and production availability related matters
Provides expertise to troubleshoot more complicated technical requests by production support staff, including those pertaining to network servers, network concentrators, network workstations, wiring, operating systems and network applications, OpenVMS, UNIX, RDB, and Storage
In conjunction with the CTO office, reviews and approves technical architecture for new application, infrastructure, network and communications technology strategies and plans related to configuration, upgrades, performance and capacity
In conjunction with the third party vendor monitors and reviews technical policies, procedures and standards for all applications and infrastructure technology
Participates and reviews the design of the installation and testing of new production support systems. Reviews and approves vendor analyses of changing system processing demands
Reviews and approves technical architecture for new network technology strategies and plans related to configuration, upgrades, performance and capacity to ensure systems meet performance level and interoperability requirements. Participates and reviews the design of the installation and testing of all new network systems
Communicates enhancement production projects/tasks designs, schedules and status to appropriate team, systems management and users
Responsible for monitoring Software/Application and Operating systems, currency, upgrades, address and manage auditing finding associated with versioning and patching standards
Creates project briefs, manages and reports on in flight projects required to ensure that all systems are on their established version or patching versions in order to be compliant and supported by vendors
5 years’ experience as an HP OpenVMS System Administrator in large-enterprise environments
Experience with AlphaServer and Integrity servers, including HP Blade Server configuration and management
Configuration and management of large OpenVMS Clusters
Installation and upgrades of the OpenVMS Operating System
Experience with SAN storage configuration and management in an OpenVMS environment, preferably including HP XP Storage Arrays
Sound understanding of OpenVMS Volume Shadowing
Network administration of OpenVMS systems, including DECnet, TCP/IP and SCS protocols
Performance analysis, tuning and capacity management of OpenVMS systems, preferably using AUTOGEN, CA Performance Manager, T4 and/or native OpenVMS tools
Experience with Rdb databases and ACMS applications. Any gSOAP and Apache experience would be beneficial
System and application troubleshooting using SDA and other OpenVMS tools
Experience with developing scripts using DCL
Configuration and management of system backups on OpenVMS
Experience with security management of OpenVMS systems, applications and data
Familiarity with the following IT focuses: Configuration Management, Asset Management, SDLC, PDLC, Licensing

IT Technical Specialist / Lead / Analyst Resume Examples & Samples

Effectively communicates with clients, peers and departmental management in business matters inclusive of those with technical content. Blends technical and nontechnical perspectives in verbal and written communications, focusing on the underlying business benefit and/or impact of proposed action
Provides technical supervision, review and assistance to less experienced staff, ensuring that product implementation is consistent with user requirements and that technical specification is complete and accurate
Provides input for team member performance reviews
Follows IT Service Management processes and may serve in the capacity of Change Advisory Board member, Configuration Coordinator or Problem Coordinator
Complete work assignments and tasks required by project managers for the defined project methodology
Provides code reviews for any level programmer analyst
Leads continuous improvement initiatives within the department
Initiates technical consulting on complex projects
Handles quality assurance review of the projects assigned
Develops detailed specs, plans, estimates, schedules and monitors progress of all technical tasks related to development and change activities assigned
Independently interacts with departmental business partners to address routine financial, service and business matters. Recommends action on issues involving equipment acquisition and maintenance, contract negotiation, acquisition financing and consultancy requirements
Addresses routine financial management accountabilities by gathering, compiling and analyzing appropriate investment and/or expenditure data and preparing needed schedules and reports in specified formats. Participates in more complex analyses with assistance from more experienced peers or supervision
Ensures total quality methods and other contemporary management practices to deliver on the greatest number of requirements given budget and resource constraints
Reviews all software product and system definition activities ensuring that operational efficiency and functional integrity requirements are met
Leads in the design, coding, testing, documentation, implementation and maintenance of the most complex programs and major enhancements to ensure existing operational needs are met, while company and departmental procedures, policies, standards and strategies are observed
Leads and directs large-scale technical evaluation and selection projects, ensuring that operational requirements and functional integrity objectives are met. Recommends implementation plans and strategies to management
Leads and directs, or individually executes, technological evaluation and planning projects which lead to the identification and introduction of new, cost-effective solution
Ensures consistency with company-wide IT strategies and long-term system integration potential
Works at the highest level of all phases of applications systems analysis and programming activities
Devises or modifies procedures to solve the most complex problems considering computer equipment capacity and desired results
Plans and directs company and departmental projects designed to enhance the efficiency and effectiveness of computerized functions and services
Plans, directs, reviews and approves system documentation
Plans and monitors responsiveness of staff to technical problems and support requests
Directs and reviews the overall computing problem analysis, determination and resolution effort, reviewing and monitoring performance and advising management on problem mitigation measures and techniques
Business Line Specific Requirements
Experience with Data Warehousing concepts and practices
Experience in developing ETL mappings in technologies such as Informatica
Experience leading Business Intelligence and Data Analytics projects
Experience working with relational and dimensional database structures
Holds understanding of visualization and reporting software such as Microstrategy, Microsoft SSRS, etc
Bachelor's degree with seven to nine years related work experience or nine to eleven years related work experience or an advanced degree with a minimum of eight years experience
Additional training in a variety of technical and professional skills and disciplines
A successful academic or work background indicating a demonstrated ability to absorb information, apply conceptual skills in practical applications, achieve desired results in a highly technical, operating environment
Incumbent must effectively deal with the rapid technological and business change while maintaining enthusiasm and displaying sound judgment and common sense

IT Technical Specialist Resume Examples & Samples

Administers, maintains, and repairs all local information technology solutions, including Local Area Network (LAN) operations, PABX systems, videoconferencing, and server operations. Assists Corporate IT with diagnosing and resolving Wide Area Network (WAN) issues
Works with Corporate IT staff to facilitate the design of upgrades to the existing network, hardware, and standard software infrastructure. Communicates local requirements that must be met and assist in the delivery of the final solution
Backs-up and maintains the server, ensuring that data is recovered in the event of any failures
Supports and maintains Personal Computer (PC) operations including the diagnosis of hardware or software failure. Maintains hardware and software in compliance with corporate standards. Acts as the liaison with vendors to repair or replace hardware. Supports help-desk function for internal and remote users
Recommends new equipment for special projects according to corporate standards. Reviews, selects, and recommends equipment and software that is not covered by corporate standards or is required locally

IT Technical Specialist Resume Examples & Samples

Develop and maintain installation and configuration procedures
Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale
Maintain servers and configure hardware, software, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements
Asset management, stock management, incident management and configuration management incorporated with our ticketing system
Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies
Acts as the liaison with vendors to repair or replace hardware. Supports help-desk function for internal and remote users
Recommends new equipment for special projects according to corporate standards. Reviews, selects, and recommends equipment and software that is not covered by
Ensure correct delivery of tools, including packaging, shipping and administrating
Provide tool support and accompanied services to meet customer needs and satisfaction
Maintain customer portal by keeping software products up-to-date and readily available for
Completed bachelor in a technical expertise for example information science or engineering
Solid knowledge of modern components of an IT infrastructure; hardware; operating systems; networking protocols; virtualization and distributed systems
Result driven attitude
A representative customer oriented attitude
Good organizational and communication skills, problem-solving attitude
Language skills: both written and verbal (English and Dutch), with strong attention to detail
Looking to work in an international organization

IT Technical Specialist Resume Examples & Samples

Bachelor's or Master's degree in interaction design, new media design or related design field
Five or more years of user experience design experience for software, mobile and web applications which leverage emergent technologies, consumer interaction and/or mobile devices
Strong conceptualization ability, strong visual communication ability, drawing skills and sketchbook technique
Exceptional design skills, production value and attention to detail
Proficient with user interface design patterns and standard UCD methodologies
Ability to create wireframes as well as visual design comps
Strong working knowledge of HTML, CSS, Rails, JavaScript/JQuery, ObjectiveC (iOS) and Android
Expert knowledge of Photoshop, Illustrator, InDesign, and associated design tools
Understanding of Agile Methodologies and Scrum framework
Understanding of common software project management practices
Understanding of common software development practices
Helping drive team building and collaboration
Visual design definition, recommendation and execution
Interaction design definition, direction and execution
Design effort level scoping (LOE, SOW and proposals)
Contributing to client relationships as needed per project need
Collaborating on user experience planning
Collaborating with multiple agile teams
Consulting with business and consumer market research
Researching interaction design trends
Researching technology trends

Senior IT Technical Specialist Resume Examples & Samples

Design, configuration & implementation expertise for large implementations of Citrix environments including hands on experience with current versions of Citrix XenApp (6.x or higher), XenDesktop, Net-Scaler, Citrix receiver, StoreFront. Act as the Subject Matter Expert for the Citrix Infrastructure and support. A
Ability to work with managed service provider ad interface with the multitudes of internal customers and stakeholders within the environment. Windows Terminal Server- Design, configuration & implementation expertise for large enterprise implementations of patching tools (HPSA/SCOM/BigFix), Monitoring tools and how they are used
Knowledge and experience working with Storage area Networks including EMC SAN/NAS systems
Advanced skills and knowledge with Networking, Firewalls, DNS, WINS, DHCP Active Directory & DMZ’s

IT Technical Specialist Resume Examples & Samples

Make recommendations for vendor selection, participate in negotiations and manage selected vendor relationship
Advanced hardware troubleshooting of PCs, laptops, mobile devices, and printers
Ability to troubleshoot with our vendors on issues affecting our user base

IT Technical Specialist Resume Examples & Samples

Bachelor's or Master's degree in Computer Science, Information Technology, Human Computer Interaction or related field
Five or more years of experience Data Visualization, Business Intelligence or related design field
Exceptional analytical, conceptual, and problem-solving skills
Strong conceptualization ability, strong visual communication ability, drawing skills and industry-standard and custom visualization platforms
Proficient with user interface design patterns, data visualization, data mining and/or analytics and standard UCD methodologies
3D Animations, SAP Lumira, Tibco Spotfire, Tableau

IT Technical Specialist Resume Examples & Samples

Prepares and sorts source documents, and identifies and interprets Lynx (Cash and Invoicing system) Master data and Crunchtime/ MyInventory (inventory system) to be entered
Keeps track of received invoice data and source documents
Contacts preparers of Lynx source documents to resolve questions or inconsistencies
Validates data for Lynx Master and Crunchtime / MyInventory data such as item descriptions, quantities and units of measure
Ability to analyze and trouble shoot various interfaces, accounting systems, cash management system, and inventory systems
Communicate with site staff and managers, corporate staff and management, IT colleagues and UK IT team
Main Liaison between accounting department and IT department
Enters alphabetic, numeric, or symbolic data from source documents into computer following format displayed on screen, and enters necessary code
Reviews and makes necessary corrections to information entered to the Lynx Master
Proactively monitors and maintains accounting systems consistency
Contributes to a team effort and accomplishes related results as required
High School Diploma or Equivalent; Associate’s degree or equivalent from a two-year college or technical school preferred
1+ years of Restaurant Inventory or Procurement operational experience preferred
Experience or working knowledge of word-processing software, spreadsheets and database programs
Knowledge or experience with MyMicros, MyInventory, Lynx BM and Crunchtime desired
Working knowledge of IT systems
Advanced knowledge of Microsoft Office Suites, particularly Excel
Understanding of site system IT support, direct and coordinate with escalation
Proven ability to deliver superior customer service skills
Demonstrated verbal and written communication and interpersonal skills, attention to detail with accuracy, organizational skills and time management skills with ability to meet deadlines
Demonstrated ability to work independently with minimal or no supervision; as well as being part of a team
Ability to travel a minimum of 50%

IT Technical Specialist Resume Examples & Samples

Server administration and troubleshooting; monitor and back-up or directly administrate selected servers or other network infrastructure as required
VMWare administration and troubleshooting
NetApp administration and troubleshooting
Upgrade and update PC and Server software packages
Install hardware and perform hardware refreshes for all sites being supported
Review and record daily backup logs
Maintain organization of the server room
Network administration and troubleshooting; solve advanced network problems at the end-user level; LAN maintenance and networking - wiring, backup
Network cabling activities, where applicable
Manage permissions groups, OUs, and group policies in Active Directory
Support compliance initiatives and audits
Phone and voicemail system maintenance
Provide IT support for all systems/applications that may be local to the site(s) being supported
Perform project work as directed
Perform other operational duties as directed
Minimum 5 years of experience in Windows-based desktop support environments
1-2 years of experience supporting basic server and network activities
Associate's degree (A.A.) or equivalent combination of education and experience
Technical certifications are preferred
Ability to read and interpret documents such as policies and procedures, reports, operating instructions and manuals
Ability to effectively communicate both verbal and written
Ability to perform basic addition, subtraction, multiplication, and division
Strong analytical and problem solving skills applied to issues containing complex variables in differing situations
Ability to troubleshoot and support unfamiliar systems and applications using existing knowledge or the ability to seek out necessary resources
Consistently displays exemplary ethics and business conduct and performs work cognizant of safe work practices
Windows 7, 8, 10
Office 2003, 2007, 2010 (including Outlook)
Virtualization tools such as VMWare or Norton Ghost
Good knowledge of current hardware technologies
Ability to learn and adapt to new technologies
Ability to travel to other sites as needed
U.S. Person for access to ITAR-controlled technical data

IT Technical Specialist Resume Examples & Samples

Performs hardware warranty and non-warranty repairs on desktops, notebooks, and printers
Diagnose Windows and Apple operating system corruption, analyze options, and resolve by actions such as, but not limited to, running a repair from a recovery console or reimaging the system
Identifies networking problems, analyze options, and resolve by actions such as, but not limited to, installing a new network adapter, reviewing the IP address, or reconfiguring the network setting; verify that port is active
Diagnoses software and hardware incompatibility, analyze options, and resolve by actions such as, but not limited to, installing new compatible hardware and software
Diagnoses hardware or software problems in computers connected to or integrated with scientific instruments; collaborate with manufacturer’s representatives to solve the problems through upgraded software, hardware, or modifications to existing system configuration files
Communicates with chairmen, deans, principle investigators, physicians, research assistants, clerical personnel, students as to the nature of their needs in general or specific terms to affect a timely response and to keep them informed of the job status and progress
Diagnoses issues relating to corrupt or outdated hardware drivers; locate updated drivers or patches through Internet or other sources to resolve issues
Diagnoses issues related to viruses; obtain resources (utilities and virus definition upgrades) to resolve the issue; upgrade or reinstall University approved virus removal programs
Provides instruction on the proper use, precautions, techniques, and limitations of computer hardware and operating systems to faculty, staff, and students
Maintains annual certification through tests required by computer manufacturers to maintain and provide authorized warranty service to the University