Team Services Resume Samples
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Team Services Resume Samples
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IG
I Goodwin
Irving
Goodwin
15677 Johns Park
Chicago
IL
+1 (555) 140 1788
15677 Johns Park
Chicago
IL
Phone
p
+1 (555) 140 1788
Experience
Experience
Chicago, IL
Special Services Team Member
Chicago, IL
Morissette, Gottlieb and Okuneva
Chicago, IL
Special Services Team Member
- Evaluate, suggest, and work with Manager to reduce customer order issues. Recommend systems and process improvements for Product Order Management by evaluating customer trends
- Work closely with our freight partners (SEKO Logistics, Fed Ex, UPS) to ensure orders transmit through internal systems, and are delivered as requested by our customers/stakeholders
- Provides raw material support to the AOC/Atlanta Office Complex lab facility and the ABBP/Atlanta Beverage Base Plant for new product innovation testing
- Changes to current processes (management, shipping facility, transportation and finance)
- Work with National Foodservice Operations to arrange for specialized orders during facility downtime and unique outages
- Provides weekly inventory support/order management for VIP accounts such as; World of Coca Cola Atlanta, World of Coca-Cola Las Vegas, World of Coca-Cola Orlando, and the AOC/Atlanta Office Complex
- Research and resolve issues and provide resolution to customers
Phoenix, AZ
Team Leader Services
Phoenix, AZ
Langworth, Wuckert and Haley
Phoenix, AZ
Team Leader Services
- A working supervisor, leading regional efforts in conjunction with central team to resolve and support customer issues
- Direct teams to perform instrument installations, troubleshooting, repairing and performing preventive maintenance, and handling service calls
- Build and manage team metrics such as response time, first visit repair, and cycle time
- Ensure team strives for high levels of customer satisfaction
- Build closer relationship with Territory Account Managers and support post-sales activities
- Act as prime interface with the factory in Germany and the rest of the MC service & support team throughout the world, on technical, quality and other issues
- Act as Senior Service Engineer for Field Service and Depot Repair activities in NA as well as be responsible for the Logistics Operations of MC
present
Philadelphia, PA
Team Leader, Member Services
Philadelphia, PA
Parker Group
present
Philadelphia, PA
Team Leader, Member Services
present
- Continually examine team performance, provide feedback, make recommendations and implement action plans to meet designated standards
- Assist in the development/refinement of policies and procedures
- Assist in the resolution of difficult claim inquiries; provide expert certificate of coverage interpretation and system support
- Monitor and refine workflow to facilitate communication and teamwork between departments
- Monitor and manage queue volumes
- Maintain reports to assist in attainment of standards, identify root cause of potential or existing problems
- Participate in team meetings and provide information to team members in a timely manner
Education
Education
Bachelor’s Degree
Bachelor’s Degree
Chapman University
Bachelor’s Degree
Skills
Skills
- Excellent communication skills and be able to interface with customers in a positive, professional manner
- Proven ability to lead a team to diagnose and resolve problems on sophisticated electronic, mechanical instrumentation in a laboratory environment
- Ability to lead and develop employees with varying levels of development & experience to meet business goals
- Ability to travel 50%
- Demonstrate Thermo Fisher Scientific values – Integrity, Intensity, Innovation and Involvement
- Customer Service system (satisfaction) exposure / experience
- IND-AIG
15 Team Services resume templates
Read our complete resume writing guides
1
Team Manager Within Custody & Issuer Services Division Resume Examples & Samples
- Oversight of all processes, procedures and control functions of activities as well as taking care of on-going acquaintance of staff with new procedures, rules and regulations,
- Ensure strong leadership standards and practices are established within the area, including performance management, recruitment, coaching and feedback to staff, absence planning, compensation planning, promotion/advancement reviews, and training/development, succession planning,
- Ensure proper functioning of system for monitoring quality indicators & high levels of productivity across all teams,
- Ensure effective management of initiatives and projects, including documentation and tests,
- Identifying risks within the managed processes and undertaking initiatives associated with prevention,
- Manage team effectively towards accurate and timely delivery of services in line with contractual agreements,
- Drive improving quality processes, reduce operational costs,
- Drive partnership with all Citi units and persons as described in operational procedures, execution of communication with Branches and/or internal Customers within the Business As Usual (BAU) process,
- Strengthen a culture of risk awareness, detection and prevention across teams
2
ITS Team Manager Tds-migration Services Resume Examples & Samples
- Development of department strategy in cooperation with Senior Management and implements it
- People development and team management
- Render data migration services
- Risk management & Compliance
- Sourcing & vendor management
- Experience in large complex projects, agile methods and Software development frameworks
- Extensive track record in designing and delivering quality transactional and data migrations for core critical applications in Tier1 banks or enterprises of similar size and comparable complexity
- Knowledgeable of data migration best practices, methods, tooling and technologies
- Expert knowledge and expertise in implementing, configuring and deploying third party vendor solutions
- Successful experience in setting up and managing and improving enterprise wide competence centers
- Proven track record in Strategic partner selection and management for shared development and support
- Strong functional domain knowledge
3
Team Services Resume Examples & Samples
- Order entry and order maintenance for all of Team Services Hockey business as well as the grassroots basketball programs
- Run daily ship reports and provide results to the Manager, Supervisor and individual Specialist Reps. Maintain the production/shipping results spreadsheet and trouble shoot with the various reps
- Agron order processing
- Spartanburg order processing
- Organize and execute all seeding projects
- Review all customer orders to ensure all necessary information is provided. Must check size scale, inventory, pricing/discounts, art issues, and confirm order has accurate ship/cancel dates. Work directly with Team Services Specialist/Manager to correct any problems that are encountered
- SIM checks for all PO placement with vendors
- Keep assigned orders in a shippable status
- Check receiving log for returns and trouble shoot with applicable rep
- Must be able to handle a high level of stress while remaining level headed and able to problem solve
4
Afs-scope of Services Team-manager Resume Examples & Samples
- Performing initial review of proposals, engagement letters and Authorization For Services (AFS) requests to review scope of services is in accordance with independence restrictions
- Assisting with AFS approvals; and,
- Serving as a consultant to client service practitioners on scope-of-service independence matters and providing guidance based on existing policy and regulatory requirements
- Liaising with the Independence Office on consultations referred to or from the Independence Office
- Collaborating with Independence, ASSIST/ RAISiT and R&Q, and Ethics & Compliance from all lines of services on Independence and training activities and strategic change initiatives
- Managing, reporting project status and escalating issues to the AFS SoSRteam Partners and Directors on assigned daily responsibilities as well as AFS SoSRteam initiatives and process improvement efforts, with primary focus on the implementation of scope-of-service independence and business requirements through the AFS application
- Leading, coaching and developing other members of the consultation team
- Utilizing attained independence-related knowledge and client-service experience to match rules to facts and then to make an authoritative decision
- Leveraging business writing skills to articulate PwC's services or document a position taken in a concise manner, especially as it involves project management, resource allocation, problem resolution, and presentation and communications development
- Working independently towards quality completion of projects, keeping supervisors apprised of progress
- Training staff on matters pertaining to the subject matter knowledge
- Participating and/or leading special projects
- Working closely with and supporting team leaders and members on consultations or projects involving cross or multiple lines of service
- Developing and maintaining working relationships with client service teams within the various practices and become the focal point of contact for non-audit/non-attest scope-of-services independence questions that may arise; and,
- Being self-motivated and taking ownership of learning Independence scope-of-services policies to gain a deeper understanding of independence policies and guidance, and the application of these policies and guidance to engagement situations and other initiatives
5
Team Services MLS / Crossfit Specialist Resume Examples & Samples
- Communicate on a monthly basis, assigned MLS team’s budgets for apparel, headwear, and uniforms
- Oversee the invoicing to assigned teams for uniforms and other apparel that exceed the designated allotment
- Execute and Maintain Crossfit orders for the Games and events associated with this sport
- Oversee athlete seeding and product offering for the Crossfit Regionals and Games
- Extensive phone and email work; 90% of communication with customers is either phone or email
- Computer Skills: Microsoft- Excel, Word, Outlook, Access, and Powerpoint
6
Temp Audiovisual Services Team Resume Examples & Samples
- Audiovisual business support (Berlin live)
- Scan touring schedules of potential Berlin live acts
- Draft Berlin live agreements according to templates and send out to managements
- Monitor feedback and return of contractual documents
- Day to day contact to artist managements for pre-production and post-production phase, check production and broadcast dates
- Create and administer Berlin live productions recording journals
- Music Supervisor support
- Track the licensing status for source contracts in movies
- Send out requests to potential license partners
- Summarize a scene based on the script for briefings and licensing requests
- Put together a tracking sheet of all licensing documents, contract send outs and production information required
- Administer Cue Sheets from production companies (sense check, label codes)
7
Alternative Investments Services Team Manager Resume Examples & Samples
- Fully developed and deliverable expertise: broad and deep experience and knowledge of multiple functional areas. (#3)
- Recognizable ability: tested and proven experience. (#4)
- Broad basic knowledge: a variety of experiences. (#5)
- A bachelor's degree or equivalent relevant experience. Accounting or Finance degrees preferred
- 8 - 10+ years of experience in accounting including at least 2 years of supervisory experience. Alternative Partnership accounting experience preferred
- Depth of exposure to, and solid knowledge of, alternative investor services
- Ability to manage, coach and develop staff providing alternative partnership accounting
- Proficient with Microsoft Office, specifically Excel and Word
- Demonstrated experience as a successful manager of managers
- Proven leadership, client customer service skills, and process improvement skills
- Demonstrated strong interpersonal and collaboration skills
- Ability to multi-task, manage multiple projects, and meet deadlines
8
Manager for a Leading Professional Services Team Resume Examples & Samples
- Use your knowledge of Windows, virtualization, and application architecture to advise clients in delivering robust systems to a variety of clients in financial and manufacturing industries
- Manage engagement teams of 2-5 people, assisting with strategy, long-term growth plans, and assisting the sales team on complex accounts
- Provide leadership and take responsibility for deliveries and training the team
- 5+ years with enterprise infrastructure development, including hands-on configuration and design
- A strong desire for engineering excellence
- A background in system integration work in Japan
- Top-notch communication skills both written and oral in Japanese, with lower-business level English
9
Team Leader, Managed Services Resume Examples & Samples
- Night shift: Sunday night - Friday morning (10pm - 6am, or Midnight - 8am)
- Competitive salary + great benefits + generous shift allowance!
- To manage and ensure all team members efficiently handle or source all incoming orders and enquiries by telephone, e-mail, web, fax or post
- To perform the standard duties of a Project Management Specialist as and when required
- To manage and ensure all team members effectively explore and qualify queries coming into the business, forwarding them onto the appropriate member of staff
- To manage and ensure all team members provide excellent Customer Service to all internal and external clients
- To manage and ensure all team members maintain the high professional standards of the Managed Services department, ensuring high levels of accuracy are adhered to
- Establish effective working relationships with all CEB personnel
- To carry out regular training, development sessions and 1-2-1s with all team members in line with their KPI’s
- To manage performance, ensuring issues are addressed in a timely manner
- To undertake ad hoc projects as and when required
- To keep the line Manager informed at all times of developments with regards to performance, disciplinary issues, staffing issues and any other relevant issues deemed correct at the time
- To constantly monitor the volume and quality of work output in order to ensure that agreed performance measures are met on a day-to-day basis whilst ensuring that ongoing costs are kept to a minimum
- Detailed understanding of SHL products and services
- Intermediate / Expert user of Microsoft Excel and Word
- Strong data analytical skills
- University degree, OR demonstrable relevant work experience
10
Team Leader Investor Services Resume Examples & Samples
- Managing a team of Investor Services Administrators and oversee their work to ensure it is of the highest quality standards
- Holding regular team meetings and creating an environment of good communication with effective two-way feedback of information and ideas
- Fostering and supporting a culture of best practice and ‘white glove’ service to clients within the Investor Services area of the business
- Ensuring that Investor Services deliverables set out in Service Level Agreements
- Attend new business meetings for our existing clients seeking to set up new funds
11
Professional Services Manager, Go Team Resume Examples & Samples
- Help define and execute strategy for Go! program revamp and expansion to other Blackbaud solutions
- Manage a growing team of Go! consultants
- Improve operations and drive operational efficiencies
- Assume accountability for program success
- Solicit client feedback on program and handle client escalations
- Monitor ongoing program metrics including profitability, utilization and client participation
- Communicate and partner cross-functionally across sales, marketing, services, etc
12
Team Leader Services Resume Examples & Samples
- A working supervisor, leading regional efforts in conjunction with central team to resolve and support customer issues
- Manage escalation of critical, complicated service calls and provide expertise to resolve the issue. Provide on-site support as needed in the Region
- Prioritize territorial requirements (service calls, installations, and regional needs) and establish realistic schedules to meet requirements
- Direct teams to perform instrument installations, troubleshooting, repairing and performing preventive maintenance, and handling service calls
- Build and manage team metrics such as response time, first visit repair, and cycle time
- Ensure team strives for high levels of customer satisfaction
- Build closer relationship with Territory Account Managers and support post-sales activities
- Act as prime interface with the factory in Germany and the rest of the MC service & support team throughout the world, on technical, quality and other issues
- Act as Senior Service Engineer for Field Service and Depot Repair activities in NA as well as be responsible for the Logistics Operations of MC
- Ensure that Thermo Fisher Scientific customer satisfaction (CASE) objectives are met or exceeded
- Implement all service (Field Service, Depot Repair, Order Management) policies and procedures with regard to resource management, account maintenance, sales support and service operations
- Resolve customer hot account situations with timely and efficient use of regional resources to include local sales support (i.e., managers and reps) and all of the available Thermo Fisher Scientific resources such as product/technical support, applications, marketing and engineering
- Ensure accuracy of Thermo Fisher Scientific customer database, customer billing information and reliability statistics
- Establish and implement regional business plans on an annual basis
- Manage the selection, hiring, and training of new service personnel
- Develop and manage subordinates careers for future growth via knowledge, skills, and attitudes
- Manage through the designated account advocates the national accounts for service response as well as problem account management
- In conjunction with the contract sales representatives, manage the service contracts for single and multiple institutions as the needs dictate
- Lead/participate in PPI project teams as identified to improve business & regional performance
- 3-5 years supervision of field employees or equivalent
- Demonstrated computer skills required to include Windows environment and Microsoft Office applications. ERP computer experience strongly preferred
- Ability to work in a team environment, and must be customer focused with appropriate sensitivity and sense of urgency for customer issues
- Excellent oral and written communication skills, problem solving, listening, and organizational skills are strongly desired
- Excellent communication skills and be able to interface with customers in a positive, professional manner
- Ability to travel 50%
13
Team Services Manager Resume Examples & Samples
- Be the primary Team Development (HR) point of contact for team member needs
- Establish best practices and collaborate with other CustomInk offices, including an additional Reno office
- On-board and accelerate inclusion of new Inkers
- Provide career coaching and guidance to team members
- Deliver information sessions and facilitate training programs
- Support and facilitate Inker programs such as performance management, total rewards education, benefits enrollment and talent reviews
- Manage safety programs and education for our production team
- Work with Staffing to recruit the very best new talent for your location
- 5 or more years of diverse and progressive HR experience in a fast-paced, high-energy environment
- Demonstrated ability to be very hands-on and operate independently, coupled with a healthy appreciation for the big picture and collaboration across locations
- Experience delivering and facilitating training
- A successful track record of managing employee programs, projects and initiatives
- Excellent communication skills and a natural desire to help people
- Strong analytical and problem-solving skills, ability to analyze data, understand trends and develop recommendations for action based on the analysis
- A mindset for exceeding expectations
14
Team Leader F&B / Event Services Resume Examples & Samples
- A minimum of one (1) year relevant experience within an international brand hotel
- Ability to stand for long periods
- Ability to work flexible shifts, weekends and public holidays
- Experience and a thorough understanding of banquet service
15
National Surety Shared Services Unit Team Leader Resume Examples & Samples
- Managing workflow of Bond Assistants to ensure maximum efficiency within a high volume group
- Enforce department policies and procedures
- Provide training and advice to current and new team members
- Communication / Client Service (internal Client Managers and Advisors)
- Assist in managing flow of existing capacity and growth generated by migration
- Advanced working knowledge of software programs (Outlook, Word, Excel, PDF) and Internet Environments
- Utilizes Proprietary Marsh Surety and Billing systems
- Strong organizational/multi-tasking skills, as well as excellent oral and written communication skills
- Proficient in Microsoft Office applications (e.g., Word, Excel) and Business Objects
- 5+ years related experience
- Ability to handle multiple priorities in a fast-paced team environment
- Familiarity with or ability to learn proprietary applications/databases (e.g., Msurety) is required
- Holds Tennessee Resident Property & Casualty License
- Able to obtain non-resident license in all US States
16
Manager, Consumer Services Product Team Resume Examples & Samples
- Responsible for the overall business success of a large and diverse set of service products or solutions, technologies, and/or business segments that represents a sizeable portion of the overall business
- Defines strategic direction and plans for service business, monitors business performance and implements corrections as well as cost reductions and incremental growth actions
- Manages and monitors performance of product and service business metrics (e.g., attach, penetration, revenue, TCE); delivers recovery or action plans for exception issues
- Provides thought leadership and program management for initiatives that significantly change the business portfolio, selling motions, competitive advantages, and/or business models
- Typically 12+ years to demonstrate mastery of Service Business Management
- Demonstrate broad knowledge of corporate organization and policies, and cross functional roles and objectives
- Strong skills in management of people and business relationships, knowledge in organizational design and planning, problem solving, managing individual and team productivity and dynamics, and excellent communication, and negotiation and influencing skills in cross-functional teams
- Must have a solid understanding of business management principles, financial expertise and strategic planning methods
- More frequent influence at cross-functionally and on executive level
17
Team Leader Consumer Services Maternity Cover Resume Examples & Samples
- Lead, motivate, inspire and engage a team of around 10 consumer services advisors
- You will lead by example through demonstrating the LEGO Values in every interaction you have
- Facilitate formal and informal coaching using both directive and non-directive feedback to continually drive team performance and consumer experience
- Have open and constructive dialogue with your team to review performance, create and follow up on actions plans for all team members
- Carry out engaging daily huddles and regular team meetings to keep your team informed on a day to day performance and goals of the department/wider business
- Handle escalated consumer calls that are beyond the scope of advisors/helpline to resolve with a high level of customer satisfaction
18
Team Leader of EDI Services Resume Examples & Samples
- Provide technical assistance to the staff
- Assign urgent inquiries to the appropriate staff
- Monitor and distribute emails received in the Eligibility Production Support email Inbox. Ensure that the Specialists are following through on each email request
- Perform quality checks of the staff which includes auditing of inquiries, manual updates and file loads. Provide feedback to the staff and the management team as dictated in the Integrated Eligibility Quality Program
- Trend data and perform individual and group up training if trends are identified
- Review issues with file loads and general eligibility issues prior to contacting the business system analysts
- Analyze inquiry and error report trends in an effort to proactively identify client service improvement opportunities
- Participate in process improvement workgroups
- Support testing for systems modifications
- Provide training to new staff and remedial training to existing staff
- Input staff production into the production database
- Develop and maintain tracking spreadsheets related to manual receipts, file load calendars and any other tracking or trending mechanism developed by request of Management
- Assist in the development of and making updates to policies and procedures and training
- Participate in client implementations and other special projects as assigned
- Perform other job related duties as dictated by business needs
- Ahigh school/GED diploma is required.A Bachelors Degree is preferred
- Relevant Work Experience: Two – four years experience in health care/health insurance, in an eligibility setting, is preferred. Strong computer skills with knowledge of Excel, Word, Access, Powerpoint and Intranet applications is required
19
Partner Services Team Manager Resume Examples & Samples
- Collaborate with Partner Success team in the discussion and definition of tactical actions to improve partner performance
- Participate in partner segmentation discussions contributing the service standpoint
- Work closely with peers across offices to ensure the consistency of service provided and levels of productivity
- Act as liaison and point of contact for other departments to ensure a partner focused approach to business initiatives
- Spell Check. As simple as it sounds make sure your application is to the highest standard. You will be surprised at how many applications we receive with spelling mistakes on them
20
Value Added Services Team Member Resume Examples & Samples
- Will need to be highly energetic, resilient, flexible and enthusiastic in the management of change and innovation and be able to respond in a positive manner to the demands of the business
- Good numerical understanding
- Will have a keen eye / attention for detail
- Must be flexible in terms of duties and hours worked
- Previous warehouse / distribution environment experience
- Previous experience of working within a co-pack facility
- Experience of working in a 3PL environment
- Experience of Quality Control
21
Shared Services Centre Team Leader Resume Examples & Samples
- Drive high performance culture, quality across the team, developing the team with high standard of service delivery
- Provide leadership, coaching and support to ensure teams are engaged, developed and inspired
- Ensure all processes are managed within Service Level and cut off time, and the activities are carried out in effective manner
- Ensure team are able to meet target KPI (Key Performance Index) that is set for them, especially productivity measurements
- Identify area that the operation is able to drive further efficiency
22
Personal System Services Offer Management Team Manager Resume Examples & Samples
- Typically manages 10 or more direct reports. Span of Control guidelines may differ from these numbers
- Creating and foster a mutually beneficial relationship with Product Business Groups, Alliance partners, Services functional and support teams, and Regional Business Development Manager, Sales, Solution Partners Organization, and delivery functions Leads key initiatives on behalf of functional and senior management
- Assigns responsibilities, provides direction, leadership, and coaching, removes barriers as needed to enable direct reports to execute their roles and achieve objectives and goals
- Creates a working environment that is conducive to individual growth, high performance, is challenging and rewarding
- Achieves diversity and other HR goals
- Acts as mentor to individual contributors in other teams and for Manager I level May participate in initiatives to improve effective development and utilization of HP human capital (e.g. develop rotational programs, re-skilling programs, etc,)
- Established management background of high level individual contributors (people management)
- Typically first level and advanced level university degree
- Excellent market knowledge
- Need broad knowledge competitive market dynamics, business models, business strategies and processes
- Recognized as authority in their area of expertise. Demonstrated ability to provide thought leadership and drive change across functions. Very strong leadership, people and business management skills
23
Team Leader Onsite Services Offshore m/w Resume Examples & Samples
- Bachelor's degree preferred or equivalent knowledge experience in both mechanical and electrical area
- Working experience in Wind Turbines
- Advanced English skill required
- German language skills are a strong advantage
24
IT Team Manager Microsoft Lync & Voice Services Resume Examples & Samples
- Pro-active risk management, including end of life. Design, gather and analyze operational metrics to consistently improve the service quality and end experience
- Support internal security and infrastructure audits as well as regulatory compliance. Defining and implementing best practices and standards to drive sufficient platform performance and stability
- Be a part of global, diverse team that delivers critical services to the Bank, with growth and development opportunities
25
Restructuring Services Team Focus Growth & Turnaround Manager Resume Examples & Samples
- We offer you a varied, very client-facing and challenging role in a fast growing
- You have an outstanding degree from a reputable university or technical
- You are a true team-player: you enjoy being part of a high-performing team
26
Client Digital Services Team Resume Examples & Samples
- Drive client digital product vision & development that focuses on differentiating digital experiences, such as contemporary data delivery, digital collaboration, smart bar support, etc
- Build contemporary, front-end user experiences that will enhance client satisfaction and business growth (work with teams on how services should be design on one of our client portals)
- An appointed mentor to provide guidance and an understanding of Northern Trust culture
- Learning and development opportunities, including business related workshops and weekly “Lunch & Learn” sessions
- Meaningful work assignments to assist with real-world application of learned concepts
- Professional and social networking opportunities with various levels of Northern Trust employees, including access to senior leaders across the business
- Group presentation to senior managers on an assigned business topic
- Goal setting and job expectations discussion along with a performance evaluation; and
- Community service team-building event (past events have included packing food at non-profit food distribution center, apartment rehabbing and beautification of a community garden)
27
First Aid Services Team Manager Resume Examples & Samples
- Establishes and implements program/service goals, objectives, policies, and procedures. Implements and coordinates the day-to-day functions that support the assigned program or service. Oversees community services database systems to ensure accuracy and integrity of data. Manages risk to the Chapter by reviewing, updating and implementing community services methods, policies and procedures
- Hires, trains, coaches, counsels and evaluates performance of direct reports and volunteers. Develops and sets individual and departmental team goals and manages/drives change
- Develops, directs and coordinates financial and budget activities to fund operations and maximize efficiency
- Allocates and directs resources, including assigning work, to deliver program or service effectively and efficiently
- Evaluates and reports effectiveness of program or service and prepares recommendations for continuous improvement
- Establishes and implements program/service goals, objectives, policies, and procedures
- Monitors program outcomes and results to reinforce organizational accountability
- Identifies possible funding sources for program or service initiatives; sources include government agencies and philanthropic foundations/organizations
- Develops and conducts trainings/presentations to promote Red Cross services and programs to community
- Develops and cultivates professional relationships with key internal & external partners/organizations. Attends community meetings and events to facilitate exchange of information and resources within Chapter’s jurisdiction
- May provide analysis, advice and consultation on Chapter program or service
- It is the responsibility of all Red Cross Staff members to recruit, train and work with volunteers and to treat all clients, volunteers, guests, and other employees in a courteous and respectful manner at all times while maintaining a cooperative atmosphere for everyone. It is expected that each member of the regional management team to work with a volunteer counterpart to ensure key volunteers are utilized and ensure depth within the function
- Carries out any additional assignments required to fulfill the Mission of the American Red Cross
28
Team Leader, Sponsor & Provider Services Resume Examples & Samples
- Strong interpersonal, written communication and client-facing skills
- Ability to work closely with client and internal departments to meet shared goals
- Proven analytical thinking
- Knowledge of retirement plans and issues and challenges of the 401(k) marketplace
- Operate with moderate direction from Channel Director
- Bachelor’s degree or the equivalent in work experience
- 4 years of experience working cross functionally in a supervisory role preferred
- Proven ability to make sound business decisions in a deadline driven environment
- Solid leadership skills and ability to direct and motivate staff with integrity and ethics
- A proven track record in working with large client relations (Fortune 500, institutional preferred)
- Experience in financial services or retirement plans outsourcing
- Accomplishment in the area of project management
29
Cellar Services Team Member Resume Examples & Samples
- Log Cellar Service Jobs onto RFW system
- Use Solavista System
- Ensure jobs inputted accurately
- Ensure jobs inputted in a timely manner
- Answer any telephone queries
- Keep area Inbox up to date
- Build strong working relationships with Engineers, SDM`s and BDM`s
- PC / Keyboard skills
- Able to work in a team environment
- Work on own initiative
- Self motivation
- Work within GK Company Values
30
NA Administration Services Team Manager Resume Examples & Samples
- Actively perform and support the NA Administration Team Co-ordinators and administration team to deliver the end to end value chain for the royalty and copyright administration functions, including
- Experience of running a team and the setting of timelines and priorities
- Effectively monitoring and manage performance issues
- The ability to work on a day to day basis with minimal daily direction and self-manage a team through individual tasks and priorities
- Ability to create and build individual and team work plans, project plans, setting goals and meeting targets
- Follows through on open issues though to resolution, meets deadlines in an efficient and effective way
- Excellent MS Office skills, particularly Excel, data management as well as extraction of data from customised systems
- Experience in the music publishing industry is helpful but not required, a willingness to learn the detail of the business and it’s process is important
31
Team Leader, Member Services Resume Examples & Samples
- Allocate resources to ensure attainment of all call performance standards
- Assist in the development/refinement of policies and procedures
- Assist in the resolution of difficult claim inquiries; provide expert certificate of coverage interpretation and system support
- Assist with the attainment of phone call quality to meet or exceed the minimum standard established
- Assist with the counseling process as requested
- Continually examine team performance, provide feedback, make recommendations and implement action plans to meet designated standards
- Ensure an adequate supply of member and provider materials are on hand and available for mailing
- Interface with customers via telephone, correspondence and/or in person to answer inquires, resolve concerns and ensure customer satisfaction
- Maintain a positive work environment through employee recognition and interaction
- Maintain employee and insured confidentiality
- Maintain reports to assist in attainment of standards, identify root cause of potential or existing problems
- Meet with clients as necessary and conduct prospective client tours
- Monitor and manage queue volumes
- Monitor and refine workflow to facilitate communication and teamwork between departments
- Participate in interviewing, hiring and training of team members when requested
- Participate in team meetings and provide information to team members in a timely manner
- Support and develop cross-functional team members
- Support other departments as requested during periods of backlogs
- Two to five years experience in Insurance, Managed Care, Benefits Administration environment or Customer Service environment
- Excellent organizational, interpersonal and communication skills
- Expert knowledge of medical terminology, ICD-9 and CPT-4 coding
- Keyboard dexterity
- MS Office/PC skills
- Previous pharmacy experience strongly preferred
32
Fluent Swedish Speakers Needed Join the Ancestry Member Services Team Resume Examples & Samples
- Our customers are passionate about our products and almost all are genuinely happy to be talking with us
- We support members by phone, email and through social networks
- Their questions cover everything from website navigation and working on customer accounts, to helping members understand their DNA results
- Problems are often rooted deeper than expected, so you will have to do some detective work to dig down and uncover the solution
- Ancestry members expect (and deserve) best-in-class support from us; to uphold this you will work within service level targets, constantly striving to delight and exceed expectations
33
Special Services Team Member Resume Examples & Samples
- Primary point of contact for customers and internal stakeholders requesting credits, specialized sample and export orders
- Detailed research of claims with CCNA finance and facilities, transportation vendors, and brokers to verify and recommend claim disposition
- Arrange and coordinate with Export transportation agents for specialized orders
- Ensure all service level agreements are met for specialized orders and deliveries to meet the needs of Sales/Marketing and Customers
- Manage and drive corrective actions for issues and escalations
- Work with National Foodservice Operations to arrange for specialized orders during facility downtime and unique outages
- Ad hoc projects – Assist Sales & Marketing teams with special projects as needed
- Adhoc reporting for root cause analysis
- Maintain relationship with shipping facilities, transportation, CCNA Sales and Marketing to ensure alignment on budget and inventory
- Research and make final disposition decisions on customer credit request, up to $50,000
- Research and resolve issues and provide resolution to customers
- Conduct research leveraging internal and external partners (i.e. carriers, shipping warehouses, brokers and finance) to obtain documentation to determine validity of claims
- Responsible for working with appropriate CCNA stakeholders in Sales/Marketing, as well as Product Supply Chain to determine closest available plant with inventory, and to execute each request as needed for our partners
- Assist sales/marketing and design how best to support special project; i.e. new product roll outs, specific geographical product market testing, supplying product for high visibility marketing events throughout the year
- Manage export orders for AAFES/Army, Air Force Exchange in Europe and Asia, ATEC/TradeKO in Latin America, South America, and the Caribbean. Provide necessary export documentation such as Commercial Invoices, Container Sheets, Pallet Sheets, etc.to ensure SLA’s are met
- Provides weekly inventory support/order management for VIP accounts such as; World of Coca Cola Atlanta, World of Coca-Cola Las Vegas, World of Coca-Cola Orlando, and the AOC/Atlanta Office Complex
- Provides raw material support to the AOC/Atlanta Office Complex lab facility and the ABBP/Atlanta Beverage Base Plant for new product innovation testing
- Work closely with our freight partners (SEKO Logistics, Fed Ex, UPS) to ensure orders transmit through internal systems, and are delivered as requested by our customers/stakeholders
- Changes to current processes (management, shipping facility, transportation and finance)
- Evaluate, suggest, and work with Manager to reduce customer order issues. Recommend systems and process improvements for Product Order Management by evaluating customer trends
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Manager Global Team Services Resume Examples & Samples
- Ensure team specific local service needs are met in the focus markets of the United States, Western Europe and Japan
- Support Service lead in assessing current service challenges in existing team and custom business end-to-end. And define clear actions plans to resolve immediate issues with cross functional partners
- Conduct pre-launch checks end-to-end in all appropriate systems to ensure products are ready to be enabled in major markets
- Connect with market customer service teams to understand and action any service related issues with global cross functional partners
- Prepare and share best practices across markets, supply chain, and supplier to optimize deliveries, efficiencies, and savings
- Act as third level support for custom (end to end), and support customization article launch execution in Administration, content management, and demand ware front-end
- Strong knowledge, understanding and genuine passion for team sports
- Demonstrated ability to drive results with cross functional partners
- Strong Systems knowledge necessary (AFS SAP, SIM, mi admin, CMS, Demandware Business Manager, Microstrategy, BAM)
- College education, preferably in supply chain or operations
- Minimum 6 years relevant experience
- Work experience in the field of customizable products a plus
- Fluent English with foreign language skills a plus
- Global Customer Service expertise a plus
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Guest Services Team Member Boston Resume Examples & Samples
- Guest check-in and assistance
- Gate management / boarding announcements
- Perform cleaning of the aircraft cabin
- At times act as the operations team member
- Communicate pertinent information to Flight Crew personnel
- Determine aircraft performance and weight limitations
- Plans and communicates mail, freight, and luggage loading procedures
- Determines and communicates any Guest capacity or weight restrictions
- Briefs flight crews on local weather, Guest loads, mail/cargo loads, fuel loads, gate changes, and Air Traffic Control holds
- Distributes flight plans, flight release, fuel slips, and load messages
- Complete daily reports; Responsible for updating FLIFO (flight following)
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Now Hiring Experienced Hemodialysis Rns-inpatient Services Team Opportunities for East Bay Resume Examples & Samples
- Under limited supervision, applies considerable knowledge to perform a broad range of tasks which include but are not limited to direct patient care in multiple modalities not limited to hemodialysis, peritoneal dialysis, ultrafiltration, continuous renal replacement therapy, and Apheresis
- Provides supervision and direction of Patient Care Technicians and clerical staff; provides direction and education to ICU staff for CRRT
- Responsible for direct patient care of assigned patients in the Inpatient Renal Replacement and Apheresis Services setting and providing the appropriate treatment technique for assigned patients as prescribed in all modality procedures, as appropriately defined – hemodialysis, peritoneal, continuous renal replacement therapies, ultrafiltration, and Apheresis
- Assesses patients’ responses to treatment therapy making appropriate adjustments and modifications to the treatment plan as indicated by the appropriately credentialed physician. Communicate problems or concerns to the Inpatient Program Manager, appropriately credentialed physician, patient hospital primary nurse and others as indicated
- Delivers safe, effective care in a timely an efficient manner
- Gives organized, concise shift reports for patients on assigned shifts. Apply high level thinking skills to shift patient schedules to meet needs of more critical patients due to labs, MD order, or patient assessment
- Responsible for the implementation, administration, monitoring, and documentation of patient’s response to prescribed intradialytic transfusions, including appropriate notification of adverse reactions to physician and appropriate blood supplier
- Collaborates and communicates with physicians and other members of the healthcare team to interpret, adjust, and coordinate daily patient care plan to ensure continuity of care
- Initiates and communicates to FMS facility nursing staff and appropriate hospital personnel as needed
- Accurately documents all treatment information in the individual patient record (ACES) and the hospital record, as needed
- Cleans and disinfects dialysis machine surface, chair, equipment, and surrounding areas between treatments according to inpatient renal services policies and procedures
- Conducts all tasks necessary for preparation for dialysis treatment and documents where appropriate
- Performs all required pre-treatment dialysis machine alarm testing
- If applicable, initiates Solution Delivery System
- Operates all related equipment appropriately and safely and provides minor trouble shooting when necessary; efficiently utilizes supplies to prevent waste
- Understands, conducts, and documents appropriately Dialysis/Apheresis machine safety tests/alarm tests, equipment calibration, dialysate testing, machine safety tests, functional testing, and internal and external disinfection on all water & dialysis machines, and complies with the documentation/notification standards per FMS policies
- Completes and documents ongoing participation in QAI activities
- Participates in staff meetings as scheduled
- Participates in staff training and orientation as assigned
- Acts as a subject matter expert to hospital staff for dialysis related patient/equipment complications
- Responsible for reporting all new or unusual incidents, information, complaints, or problems to the inpatient manager and other parties per the Adverse Event Report requirements. May be assigned to in-center patient care on an as needed basis
- One year RN experience required and required nursing skills
- Minimum 3 months nephrology experience required before working independently with no other Dialysis RNs to provide dialysis and ultrafiltration services
- Minimum 6 months Nephrology experience required before working independently with no other Apheresis RNs to provide Apheresis services
- Demonstrated strong assessment skills related to the critically ill patient
- ICU experience preferred but not required
- Successful completion of training course in the theory and practice of care of the ESRD patient – Progressive Renal Education Preparation
- BLS CPR Recognition
- ACLS CPR Recognition preferred, but not required
- Demonstrates organizational and time management skills, and a competency toward completing continuing and ongoing Renal/Nephrology education
- Displays leadership skills and ability to direct and supervise others (such as PCTs, CCHTs, clerical staff)
- Successful completion of Nurses Technical Training
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Team Manager, Participant Services Resume Examples & Samples
- Series 7 & Series 66
- 9 & 10 licenses COE
- 5+ years in qualified retirement plans and/or brokerage environment is preferred
- Experience mentoring and coaching employees to achieve and exceed performance standards required
- Excellent communication and strong interpersonal skills required
- The ability to embrace change and innovate Proficient/Mastery skills within the Personal Service Model preferred
- Strong team orientation, fostering recognition and engagement required
- Good organizational skills with the ability to prioritize and handle multiple competing priorities within the established deadlines required
- Flexibility with regard to shift is required
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Team Leader, Registry Services Resume Examples & Samples
- Demonstrated experience leading others through change as well as a willingness to pitch in to help the team achieve goals
- An exemplar communication style and pride in your attention to detail
- Proven experience managing a high volume workload
- Complete your online application via www.iworkfor.nsw.gov.au. If you encounter any technical problems, please contact the helpdesk on 1800 562 679
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Open Guest Services Team Member Resume Examples & Samples
- Manage and resolve conflicts by following the USTA policies and procedures
- Answer guest questions with regards to event and stadiums (example: location of particular match, concession stands, & restrooms)
- Review each ticket to ensure authenticity
- Coordinate with ushers to direct guests to correct seats
- Keep aisles and stairways clear of objects and guest gatherings to ensure safe entry/exit
- Work closely with Supervisor and/or Area Director as needed
- Previous guest or customer service related experience
- Punctual and presentable shift attendance, neatly groomed in a clean, well-maintained uniform
- Must be able to work 12+ hour shifts and be available days, nights and weekends
- Willing to work outdoors in various weather conditions and able to stand for extended periods
- Remain calm and focused in a fast-paced environment as well as during stressful situations
- Bilingual (a plus, but not necessary)
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Team Manager Estates Services Resume Examples & Samples
- Coaching employees to excellence in delivering proactive, purpose-driven interactions with internal and external clients
- Achieve organizational goals in asset retention and growth by coaching employees to build relationships with clients
- Supporting the direction of the organization by participating in strategic planning sessions
- Building strong partnerships within and across the broader organization
- Understanding and managing risk and ability to coach team members accordingly
- Delivering results that align with the organization’s strategic objectives and that achieve balance between operational excellence and the client experience
- Creating a team environment that fosters engagement and an achievement-oriented culture
- Passion for the client experience due to the sensitive nature of the client we are servicing
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Shared Services Team Manager Resume Examples & Samples
- Manages Shares Services workflow for his/her group. Plans, assigns, and directs the work and activities of each team member
- Ensures that the group provides timely and accurate analytical support for assigned DPO teams. Ensures that all Shared Services work product meets or exceeds bank standards and service level agreement requirements
- Recruits, hires, develops, manages, coaches, and mentors all Shared Services Analysts in his/her group. Ensures Regions is building the best team and a sufficiently deep bench. Ensures that the group maintains proper staffing levels
- Maintains primary responsibility for training and developing Management Associates and other entry-level Shared Services Analysts such that at the appropriate time each is ready to join a DPO team at a Debt Products Associate I level
- Utilizes established performance metrics to monitor productivity and efficiency of the group. Works with the DPO Shared Services Group Manager as needed to develop or modify performance metrics
- Serves in a leadership position on Shared Services management initiatives and activities
- Creates and maintains strong working relationships with Key Stakeholders including supported DPO teams and Human Resources
- Provides leadership to the Management Associate Training Program and DPO talent management through recruiting, training, and development of qualified candidates
- Provides strategic and tactical support for the DPO Shared Services Group Manager as needed
- Serves periodically on committees/task forces/groups as needed
- Ability to lead, manage, and coach others
- Well organized, detail-oriented, and able to manage multiple projects under pressure
- Demonstrates analytical and problem solving skills as well as sound judgment
- Ability to identify and voice issues
- Works collaboratively with multiple stakeholders
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Team Leader, Member Services Resume Examples & Samples
- Keyboard dexterity. Microsoft Office/PC skills
- Previous call center experience is strongly preferred
- Previous health insurance experience is preferred
