Supervisor Support Resume Samples

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B Brekke

Brenna

Brekke

163 Collier Turnpike

New York

+1 (555) 151 6686

163 Collier Turnpike

New York

Phone

p +1 (555) 151 6686

Experience Experience

New York, NY

Supervisor, Sales Support

New York, NY

Jones-Herman

New York, NY

Supervisor, Sales Support

Provides direction and motivation of direct reports in order to maintain productivity and quality of all orders. This includes the monitoring of the OPTIX and Synergy databases
Ensure that work is performed consistently with HD Supply policies and procedures
Responsible for on-going educational and career development of existing staff to include problem/conflict resolution, global knowledge of case processing, and accomplishment of personal objectives
Act as key escalation point for agent concerns Performs regular audits to ensure illustrations are processed effectively and service standards are met. Meet with staff regularly to review audit results and coach accordingly
Works with the various sales channels to ensure their direct reports are providing the necessary assistance in order processing
Assists direct reports by preparing development plans and encouraging future growth
Manage the hiring process to include screening potential candidates and conducting interviews. Work with VP to maintain overall staffing levels. Makes or recommends termination, and performance improvement plans, and conducts performance and salary reviews

Philadelphia, PA

Supervisor, Quality Document Support

Philadelphia, PA

Hirthe and Sons

Philadelphia, PA

Supervisor, Quality Document Support

Mentoring, training and coaching of staff to achieve a high level of competency
Mentoring and coaching of current staff
Maintenance of reports and programs to record work activities and record progress / metrics for the QDS team
Assists with the development of reports to manage inventory metrics and turnaround times surrounding the documentation of BCO SOP’s, User Guides, Bulletins, etc
Directly reports to Support Service Manager and assists with leading and managing daily operations of the QDS team to provide excellent support to internal and external customers
On-boarding, mentoring and coaching of new hire employees
New hire on-boarding, mentoring and internal QDS training

present

Chicago, IL

Technical Support Maintenance Supervisor

Chicago, IL

Hegmann-Franecki

present

Chicago, IL

Technical Support Maintenance Supervisor

present

Sets priorities for team members to meet daily deadlines; may delegate control over established work flow. Co-ordinates work flow and work quality
Works to control costs related to work in team managed, within budgetary constraints
Builds an environment that supports co-operation and cohesiveness among the work team; makes statements about common interest
Manages the performance of business or technical support or production team
Makes sure that cGMP (current Good Manufacturing Practices), GMP procedures and recommendations from the authorities are respected
Understands, applies and refers to standards
Sees logical relations: identifies links between different components of a problem or situation related to own work team

Education Education

Bachelor’s Degree in Business

Baylor University

Bachelor’s Degree in Business

Skills Skills

Ability to work without close supervision and to exercise independent judgment and problem solving in a professional area
Strong ability to work under time constraints and meet tight deadlines
Ability to communicate precisely and professionally in both verbal and written communication with internal and external customers alike
Strong attention to detail and accuracy
Ability to provide excellent customer service to both internal and external customers
Demonstrated ability to effectively communicate with Account Executives, Outside Sales Representatives, customers, and other functional groups as necessary
Strong people and relationship management skills
Strong written and verbal communication skills
Strong computer skills including Windows based applications (Word, PowerPoint, Excel, Access) and workflow software
Demonstrated ability to motivate, lead, coach and counsel team members

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PSC Supervisor Support Resume Examples & Samples

This position will include shifts which cover center hours from 7am to 11pm Monday through Friday and between 9am and 5pm on Saturday and Sunday (only during peak scoring periods)
May be required to work a rotating shift schedule and weekends (only during peak scoring periods)
Provide knowledgeable responses to inquiries in a courteous and professional manner
Contribute to on-going department process development and improvement
Track, update and organize team resources on a daily basis
Respond to Supervisor inquiries sent to team email inbox when needed
High School Diploma or equivalent required. College Degree preferred
Must be able to speak English clearly and professionally
Must have demonstrated excellent interpersonal skills and the ability to manage simultaneous tasks
Proven ability to work as a member of a team is required
Must have excellent oral and written skills
Excellent attendance is required
Experience working with a PC and a Windows environment is required
Experience with Microsoft Office PowerPoint, Excel and Word
Background in video creation/editing preferred, but not required
Previous Pearson scoring experience preferred

Supervisor, Payment Support & Analytics Resume Examples & Samples

Assists in developing, implementing, and maintaining internal controls to safeguard Company assets
Assists in selecting, training, directing, and motivating department personnel
Prepare ROI analyses as needed for various projects and contracts
Review key payment metrics to identify trends and potential opportunities for cost reduction
Recommends ways to improve operational efficiency and reduce costs
Ensures compliance with internal payment policies/best practices and industry regulations
Prepares presentations for executive management
Oversees administration, security and integrity of Merchant ID Database

Supervisor, Sales Support Resume Examples & Samples

Provides direction and motivation of direct reports in order to maintain productivity and quality of all orders. This includes the monitoring of the OPTIX and Synergy databases
Conducts reviews and coaching session for all direct reports to ensure development and improved performance
Handles issues escalated from direct reports
Leads and motivates a team to ensure department and corporate goals are met or exceeded
Works with the various sales channels to ensure their direct reports are providing the necessary assistance in order processing
Assists direct reports by preparing development plans and encouraging future growth
Ensures accurate processing of representative payroll and time sheet records
Sets work flow direction/assignments for Account Coordinators and Sales Operations Specialists
Serves as the primary customer contact responsible for monitoring and tracking orders through to completion
Assists Sales Representatives by monitoring orders and assisting orders through the work flow channels. Escalates order delay issues to the Manager of Service Operations as appropriate
Provides updates on order status to customers, Sales Representatives, and Sales Executives as appropriate
Reviews finalized orders and ensures they are routed appropriately to Project Management or Account Service Representatives (ASRs)
Works with Account Coordinators and Sales Operations representatives to remove gating issues associated with incomplete projects
Completes Customer Service Record (CSR) requests
Monitors posting of sales credits to CB customer accounts
Identifies and implements process improvements that will result in faster data entry and with fewer errors
Monitors calls to ensure our customers are having the best experience possible
Performs daily audits to ensure departmental tasks are being worked in a timely manner and project jeopardy codes are being used appropriately
Remains current on technical information regarding Cox's telephony, data, and video products and the order completion process
BS/BA Degree in Business Administration, Management preferred
Generally 3-5 years relevant work experience, preferably in the communications industry. Time may be credited for college coursework in applying experience requirements
Certification may be required in some areas
Valid Arizona Driver License with driving record that meets Cox standards
Understanding of Cox Business product sets
ICOMS or Business Process Management system experience preferred
Demonstrated ability to effectively communicate with Account Executives, Outside Sales Representatives, customers, and other functional groups as necessary
Demonstrated ability to analyze orders to determine accuracy and completeness
Demonstrated ability to manage multiple tasks
Strong organizational and administrative skills
Strong computer skills including Windows based applications (Word, PowerPoint, Excel, Access) and workflow software
Demonstrated ability to motivate, lead, coach and counsel team members

Supervisor, Sales Support Resume Examples & Samples

Assigns team workload and coordinates staffing needs to ensure illustrations are processed in a timely manner while managing customer expectations and satisfaction
Prioritizes and balances on-going SSA workload among staff to maintain service standards
Provides and/or oversees SSA on-boarding and training
Responsible for on-going educational and career development of existing staff to include problem/conflict resolution, global knowledge of case processing, and accomplishment of personal objectives
Act as key escalation point for agent concerns Performs regular audits to ensure illustrations are processed effectively and service standards are met. Meet with staff regularly to review audit results and coach accordingly
Work with carriers, producers, sales staff and any other internal staff to respond and resolve escalated issues
Understands client contractual arrangements to best manage account relationships
Manage the hiring process to include screening potential candidates and conducting interviews. Work with VP to maintain overall staffing levels. Makes or recommends termination, and performance improvement plans, and conducts performance and salary reviews
Leading regularly scheduled meetings with staff to review sales goals, priority cases, provide general updates and information, and identify opportunities for improvement in process. Participate and/or facilitate regularly occurring meetings with client services counterparts to help drive business
Effective interpersonal and written communication skills
Capable of working independently as well as in a team environment
Experience with PC's in a Windows environment
Four year college degree in business or a related field or equivalent combination of education and relevant experience
Ability to work without close supervision and to exercise independent judgment and problem solving in a professional area
Ability to communicate precisely and professionally in both verbal and written communication with internal and external customers alike
Ability to react to change in a productive and positive manner
Ability and willingness to support team to accomplish team goals
Minimum 1 year experience as SSA
Proven leadership ability (credibility with carriers, peers, trust, process review to get things accomplished, using resources effectively)
Solid interdepartmental, carrier, and external customer relationships
High level understanding of all Crump internal departments and how they relate to case management process

Supervisor, Sales Support Resume Examples & Samples

Coordinates the daily activities of the Advertising Sales Support Analysis professional team. Provides support and solutions in operational areas as needed
Sets and effectively communicates team goals and priorities
Supports field training by ensuring proper procedures, operations, and methods are used
Assists on special projects as needed by management
Develops and fosters positive working relationships with related departments, vendors, and third party partners

Supervisor Bta Business Apps Support Resume Examples & Samples

Manage support team (based in Bangalore and Pune) and Finance application Support
Coordinate with global team leads for case handling via a “follow-the-sun” support model
Maintain (to incorporate changes as a result of support & maintenance releases and major program launches) support documentation for process and systems functionality & operations
Sound knowledge around Application Support with interest to discover business process and functionality
Manage analyst team to apply configuration changes to Expense Management Tool, Procurement Tool and Finance reporting Tool
Plan and execute “war room support” (immediately after major program launch) as well as ongoing support for implemented functionality
Liaison with the IT Level 2 Support and Level 3 Technical Teams to provide technical solution expertise for production issues and minor enhancement requests
Provide testing services for support & maintenance releases – defect fixes and minor enhancements
Acts as the single point of accountability for business customers’ satisfaction with production support services provided by both the business support team and IT support team
Analyze support data to identify root causes of issues. Collaborate with partners to implement process, training, or system improvements to resolve

Supervisor, Ad Sales Support Resume Examples & Samples

Coordinates the daily activities of the Advertising Sales Support & Analysis professional team. Provides support and solutions in operational areas as needed
Supervises work performance and ensures adherence to policies and procedures
Coordinates and assembles sales materials

Supervisor, Sales Support Business Services Resume Examples & Samples

Leads and directs a team which supports the continuous improvement and ongoing processing of Business Class Sales and Orders
Manages a team that assists Sales Channels with creation, processing and closing of Sales Opportunities
Partners with Commercial Sales Leaders to ensure effective and reliable process and procedure communications
Effectively manages resources to meet and exceed established processing intervals
Develops and maintains Sales Order processing documentation, policies and procedures
Provides day-to-day operational support for the regional commercial Sales Support functions
Responsible for local implementation of workflows related to the Sales Support functions for Business Class
Advises, provides counsel, and educates management on their operational impact
Implements company policy, methodologies, procedures and practices at each location
Cultivates future leaders in the Sales Support functional discipline by providing development opportunities and career path planning
Makes, or reviews others, selection, disciplinary, termination, and compensation decisions
Works with key vendors and corporate leaders to define the necessary workflow roadmap to support new lines of business, products and campaigns
All other Duties as Assigned
Associate’s degree or equivalent experience required
2 - 4 years leadership experience required
2 - 4 years relevant work experience
Extensive Sales/Sales Support Experience
Extensive Cable Industry Sales and Operations Experience
Must have extremely strong verbal/ written communications skills, strong computer (MS Word, PowerPoint, Excel, Project, etc) as well as presentation and customer facing experience
Strong organizational development and business skills
Proven abilities in continual process improvement methodologies
Demonstrated history of leadership positions in high-volume, fast-paced environments requiring teamwork, flexibility and change management
Conversant with telecommunications/networking technologies as well as business analysis tools
Travel: 20% or more travel required for position

Supervisor Sales Proposal Support Resume Examples & Samples

Recruit, hire, train, supervise, coach and performance manage, 10 Proposal Coordinators and achieve SLA targets by adhering to client standards
Attend, lead and participate in team meetings
Develop customized solutions for new and current RFP response processes
Ensure team demonstrates customer service attitude through excellent knowledge of tools and processes
Participate in the development of process improvements that result in increased delivery speed and accuracy
Methodically track defects, and troubleshoot and solve inefficient approaches
Collaborate with VP Campaign Planning to understand and support client proposal requirements and ensure that Sales has the required sales materials and support information for all RFP responses
Supervise, guide and motivate Team and ensure high quality of work and customer service
Bachelor’s Degree in a relevant discipline
2+ years of management experience, with emphasis on transactional processes and metrics
Exhibit a high level of financial and business acumen and an understanding of competition and performance goals
Understanding of how to create accurate proposal documents and deliverables
Ability to multi-task, manage own and other’s time, and prioritize work
Ability to identify root cause of issues and work quickly to resolve them
Ability to gather information, sort through complex issues, seek input from others and operate independently
Ability to actively listen and partner with others
Ability to act as an effective partner by establishing good give and take or win/win relationships
Prefer a basic level of Salesforce.com, Google Maps/Mapping software and excel knowledge
Must pass pre-employment drug & alcohol screen and background check

Cbna-o&t-operations Support Unit Supervisor Resume Examples & Samples

Preferably with accounting background or related course (CPA an advantage)
Previous work experience related to Cards and Bank Operations will be a big advantage
Has a positive work attitude with good analytical skills

Operations Support Unit Supervisor Resume Examples & Samples

5+ years work experience of BPO/Banking operation. With knowledge of financial/banking operations, quality control, risk control
Knowledge & Experience of project management. (Process Improvement / Process Transition Project is preferred.)
3+ years experience of managing people. 
Good Japanese language skill and good understanding of Japanese culture, good sense of client first, so that can communicate with Japan customers and maintain a good relationship
Business reading/writing level of English language is preferable. (Business reading/writing/speaking level of English language is required to handle the daily emails/conferences.)

Supervisor, Support Merchandise Team Resume Examples & Samples

Own the Online Order Pickup process and customer experience
Partner with the store fulfillment team to keep the pick-up location organized and
Floor coverage flexibility & dependability with schedules including nights and
Enjoy meeting and interacting with customers; demonstrates an energetic and

Support Center Supervisor Resume Examples & Samples

Assess issues from Field Reps, triage responsibilities, delegate tasks and provide operational support to Operations Manager
Serve as a direct point of contact for the Support Center team
Ensure that our Field Specialists receive an exceptional level of service or help with their questions and concerns
Resolve Support Center issues with Field based associates
Train and coach the Support Center team
Hold Call Center status meeting with project updates
Act as the liaison between Support Center team and Internal Operations Team
Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources
5+ years of experience in customer service; either for external customers or internal employees
1-2 years directly managing a Call Center team previous experience managing a team of 6-8 individuals
Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers
Well-organized, detail-oriented, and able to handle a fast-paced work environment
Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines
Provide timely feedback regarding the service provided to our Field Teams to Operations Management
Interact with our Field Representatives to provide information in response to inquire about programs or services
Handle general questions and escalate complaints according to guidelines established by the company. May be required to escalate a concern/issue to the
Internal Operations Management in order to get the complaint resolved
May be required to conduct additional research to resolve questions or concerns
You may be required to follow up with an individual associate until a question is answered or an issue is resolved
Update Internal Operations Team on important and urgent program changes
Create Staffing analysis/ report to ensure Call Center is staffed correctly at all times
Pull and create special reports to ensure the Support Center is working efficiently
1-2 years directly managing a Call Center teaPrevious experience managing a team of 6-8 individuals

Supervisor, Payroll Operations & Support Resume Examples & Samples

Response and resolution for Payroll Telephone Helpline inquiries
Response and resolution for Payroll Questions e-mailbox inquiries
Timekeeper support for SAP Cross Application Timesheet (CATS)
Administration and execution of Wage Garnishments including services outsourced to ADP and integrated with SAP
Payroll transactions and processing for pay adjustments, corrections, one-time payments and final paychecks
Execution of off-cycle ACH and check payment runs and urgent same day payments
Time and absence quota corrections and updates
User acceptance testing of SAP system changes in assigned areas of responsibility
Other areas of responsibility as required by future process or organizational changes
Bachelor's / Master’s degree or equivalent experience
Minimum 5 years of recent payroll or related business experience
Demonstrated knowledge of Excel, Word, PowerPoint, Outlook
Proficiency in SAP HCM/Payroll or other similar ERP HR/Payroll system
Experience with SAP Cross Application Timesheet (CATS) or other Time and Attendance systems and tools
Experience with process improvement analysis, design and implementation
Effective teamwork and leadership skills
3 years of supervisory experience or equivalent project management or work experience
Experience with SAP Payroll / HR Processes
Experience with SAP Cross Application Timesheet (CATS)
Experience with SAP employee and manager self-service portal
Understanding of HR and Time master data and its impact on Payroll processing - particularly retro-calculations
Experience with labor agreements
Comfortable working in a fast-paced time and data sensitive environment
Familiarity with SAP reporting tools (SAP Query, SAP Table Extracts, SAP Business Warehouse, Business Objects, etc)
Strong interpersonal skills; comfortable working with stakeholders from different levels of the organization and with team members with various levels of experience
Experience with Microsoft Access or other relational database software
Certified Management Accountant (CMA)
Ensure daily activities for the team are carried out in accordance with established priorities, procedures, guidelines, and deadlines. Develop methods and procedures, plan work schedules, and control costs
Optimize business processes to achieve maximum efficiency and effectiveness
Provide guidance to direct reports in researching and resolving issues
Coach for success. Provide performance evaluations and apply performance improvement measures as needed
Ensure all assigned SAP system testing, is completed by designated deadlines
Troubleshoot complex SAP payroll issues and perform data validation
Participate in and/or lead cross-functional projects with multiple departments
Establish, review and monitor controls to ensure they are working as designed
Recommend, draft, and implement changes to policies and procedures as needed
Ensure process documentation (work flows, desktop procedures, checklists, test scripts, etc.) is accurate, up-to-date, and archived appropriately
Resolve escalated customer issues professionally and expeditiously
Actively communicate issues and key activities to leadership
Demonstrate and promote safety to ensure employee, contractor, and public safety at all times

Shift Supervisor Support Center Resume Examples & Samples

Responsible for personnel-related matters for assigned staff members including but not limited to interviewing, hiring/recommending for hire, scheduling, training, evaluating, coaching, and counseling
Serve as Event Coordinator for all major system events/outages
Resolve and assist Support Center staff with resolving the majority of calls at first point of contact through the use of a knowledge base and other knowledge tools
Escalate problems to second level support areas as appropriate
Analyze alarm conditions presented by various internal management systems; perform triage efforts to assist in troubleshooting the affected application(s)/infrastructure(s)
Effectively use appropriate tracking, metrics, and reporting systems to manage, report, and escalate issues
Ensure that all work is consistently executed in accordance with established P&Ps and applicable regulatory requirements
Keep staff informed about activities, problems, P&Ps, and the like
Actively participate in meetings
Work with staff to maintain an up-to-date knowledge base
Ensure proper prioritization for shift flow
Keep management informed about activities and problems; provide input into support operations and processes; assist in the development and management of P&Ps; assist in the development of associated training for Support Center staff
Prepare reports as prescribed and/or requested
Perform all duties in strict accordance with Company, departmental and regulatory guidelines and levels at all times while meeting or exceeding established service levels and expectations

Event Support Custodial Shift Supervisor Resume Examples & Samples

Supervise, and participate in the set-up, and take-down of campus related events
Serve as the onsite Event Supervisor for all intramural sports, club competitions, and special events coordinated through the University
Co-Liaison with Public Safety, Emergency responders, facility staff, event organizers, and custodial staff to ensure effective and professional event management
Track and record hours spent on each event
To work alongside staff to deliver and be responsible for consistently high levels of customer service: Friendliness and Politeness; Good presentation standards; Clear and helpful telephone manner; Willingness to help and to provide a consistently good service
Prepare all necessary site materials and venues for efficient, safe, and service oriented competitions
Attend all regularly scheduled meetings
Complete and submit End-of-the-Semester reports in a timely manner and submit Incident/Injury report forms with appropriate documentation in timely manner
To manage customer complaints in a professional manner designed to retain the customer’s custom and trus
Audit building keys, pagers, and payroll on a daily basis
Ensure all projects, maintenance, or cleaning challenges are communicated effectively for resolution
When necessary, complete custodial work assignments
Complete all other assigned tasks by management in which the employee is capable of performing
Must be physically able to lift, lower, push and pull objects up to 75 lbs. unassisted
Must demonstrate computer literacy with Google Docs and Google calendar
Flexible schedule is required
Must have the ability to follow oral and written instructions and directions

Supervisor of Desktop & Imac Support Resume Examples & Samples

Oversee day-to-day operations to ensure staff are completing assigned tasks, following processes, and providing appropriate resolutions to customers
Bachelor’s level degree in Computer Science, Information Systems, or other related field
6 years IT work experience, including 3 years of experience managing teams responsible for desktop support, customer service and/or production support in a multi-platform environment, or equivalent combination of education and experience. (NOTE: A bachelor’s level degree is equivalent to 6 years of directly related experience)
Department and division practices, procedures, goals, and objectives

Associate Support Department Supervisor Resume Examples & Samples

Store training programs – You love meeting new associates and sharing your insight and knowledge about the company and how the store operates. You conduct training and know what training is occurring throughout the store for the entire team!
Omnichannel – You understand the power of omnichannel! You ensure that all associates are trained on the process and you drive the team to deliver a great customer experience
Scheduling resources– You might as well have developed the slogan of “the right people, in the right place, at the right time.” You partner with leaders in the store to ensure that our Sales Associates are scheduled appropriately to have the biggest impact for our customers
Talent acquisition process – You control the systems and processes associated with jobs in the store. You look at the available talent, you route qualified applicants to hiring managers…you are the facilitator for all things talent!
Culture – You know that in order to have a well-oiled machine…you need the oil and that oil is a strong, supportive store culture. You partner with leaders on all engagement, inclusion, and associate relations activities that allow associates to put our customers first

Support Desk Supervisor Resume Examples & Samples

Five years relevant Support Desk experience, with at least two years in a supervision role
A strong understanding of ITIL implementation and processes
Experience with purchasing and managing IT assets, hardware and software
Experience with IT Support Desk applications such as Remedy or Service-Now
Strong experience with WinTel based Hardware and Software
Five years of direct Customer Service experience required
Extensive technical knowledge of the techniques and procedures of software, hardware and network support for multiple users
Must understand installation, configuration and troubleshooting processes for software, hardware, and accessory/peripheral equipment
Experience with mobile technology such as Tablets, Smart phones, iPads, iPhones, etc
Experience with phone systems such as Avaya and Cisco etc
Requires extensive analytical skills to assess problems or unusual situations and develop solutions
An AA/AS degree in computer related field is desired
Two or more job related certifications is desired, such as MCDST, MCSA, A+, Net+, etc
Excellent customer service skills and track record
Read, write and understand the English language
Must be able to read and follow blueprints and schematics
Ability to perform typical computer administration and software installation
Must demonstrate knowledge in user administration
Manage Vendors, billing, purchasing, and auditing

Supervisor, Quality Document Support Resume Examples & Samples

On-boarding, mentoring and coaching of new hire employees
Mentoring and coaching of current staff
Maintenance of reports and programs to record work activities and record progress / metrics for the QDS team
Partner with the Support Service Manager
Lead efforts for the creation, maintenance and storage of functional documentations needed for the BCO department
Set the team’s direction, resolving problems and providing guidance to oversee end-to-end business process
New hire on-boarding, mentoring and internal QDS training
Mentoring, training and coaching of staff to achieve a high level of competency
Develop new reports and programs to record work activities. record progress and identification of Key metrics
Directly reports to Support Service Manager and assists with leading and managing daily operations of the QDS team to provide excellent support to internal and external customers
Provides support to Support Service Manager for direction and guidance for functions within the QDS team
Assists with setting team direction, resolving problems and providing guidance to members of QDS
Assists with coordination, supervision of daily activities within QDS
Implement departmental policies and procedures
Assists in setting priorities for the team to ensure task completion
Assists with resolving problems and providing guidance to members of team
Mentors and coaches all team members
Oversees, coaches and mentors for staff and new hires
Implements, coordinates, and maintains necessary training programs for staff and new hires
Works with the Support Service Manager to measures and tracks employee performance, creates development plans, and develops corrective action plans as needed
Assists with identification and resolving of operational problems using defined processes, expertise and judgment
Assists with the development of reports to manage inventory metrics and turnaround times surrounding the documentation of BCO SOP’s, User Guides, Bulletins, etc
Partner with Manager and Senior Analyst to conducts internal audits of documentation being developed and provides feedback to reduce errors and improve processes and performance
Researches, tracks, and analyzes issues to determine root causes and corrective action steps
Assists with the documentation process to production, using appropriate artifacts in order to describe existing, new or revised business processes
Assists with the management of more complex issues
Develop, demonstrate and continuously improve understanding of upstream and downstream impacts to partners of business process operations and solutions
Demonstrates and remain current in understanding of relevant regulations, security, healthcare, etc
Demonstrates understanding of relevant computer systems, applications and platforms as well as MS products
Serves as resource to others
Chairs committee meetings as required to create and maintain integrity of documents and provides documentation to ensure process integrity
Collaborate with stakeholders, peers, senior leadership and users to gain support and buy-in for proposed business process solutions
Obtains agreements, approvals and signoff in order to facilitate solutions
Direct and oversee communication releases for the department as assigned
Gather, document and / or present pertinent performance data to Steering Committee and upper management as requested or needed
Interacts with key business partners, including, but not limited to: Senior Management, IT, Project Management, Health Plan Operations, Network Management
Establishes solid working relationships with external customers and internal areas that enables the development of viable, cost effective administrative and system processes
Builds and sustains positive relationships with the customers through direct and indirect communications
2-3 years leadership / supervisor responsibilities
Solid computer proficiency (MS Office skills, especially Outlook, Excel, Word)
Goal setting, mentoring and process improvement experience
Capable of managing a variety of complex issues while driving momentum of key projects and initiatives
1 year minimum experience in professional document production
Deadline oriented and self-motivated
Experience championing or participating in process improvement tasks
Ability / experience to lead a workgroup to solicit information pertinent to the process documentation and improvement
Demonstrates capability to get results in a complex, sometimes ambiguous environment
Communicate effectively and persuasively
Excellent critical thinking and problem solving skills
Ability to manage multiple tasks and prioritize effectively
Strong analytic, planning and process development skills
Strong relationship management skills
Ability to interact with executive leadership team
Healthcare background
Experience with MS Access, Visio and SQL
Minimum 1-2 years direct experience in claims, claims auditing, and/or benefit contract negotiations within the healthcare industry
Medicaid and / or Medicare experience
Knowledge of Facets or similar platform

Seller Support Microsite Supervisor Resume Examples & Samples

Direct line management for the Seller Support Microsite Associate Advisor role
Conducts Seller interaction audits and provides coaching to improve performance
Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues
Liaise with other departments such as Software Development, Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions
Provide focused feedback loops for Software Developers and Managers based on crisp performance and quality data
Analyze the key levers of the business to identify trends and proactively take action to improve efficiency and reduce time to identify new software development opportunities
Work with Software Development teams to articulate and prioritize feature needs for tool sets, process enhancements and reduction of Seller and Associate pain points
May fill in for Program Manager as necessary
Coordinate the time Associates spend with Software Developers, while meeting network service level needs and ensuring Associates maintain 80% productivity on Seller contact resolution
Minimum of 2 years supervisory experience in a customer service environment, experience within a contact center preferred
Strong analytical capabilities to drive performance and provide guidance to Software Development Teams as necessary
Strong management and motivational ability - In charge of managing a team and taking appropriate actions based on processes, tools and high-judgment decisions to preserve the buyer and seller experience
Comfortable leading presentations for groups including stakeholders and Sr. Leadership
Demonstrate appropriate sense of urgency and adaptability in response to changing business needs
Advanced working knowledge of MS Office (esp. MS Excel) suite of products skills and optional knowledge of SQL

Operations Support Unit Supervisor Resume Examples & Samples

Oversees the entire process of ensuring review of purchase requisition pools and compliance of these to the most up to date Standard Operating Procedures and Procurement policy buying requirements and applicable CSSMP/CEMP guidelines
Ensures that the production team achieves its service level commitments, and manages customer noise through process maintenance, improvement and re-engineering
Develops, monitors and utilizes relevant metrics to recommend action plans to meet- if not exceed - service level commitments, and serve as a basis for management decisions
Addresses any escalated concerns regarding production operations
Conducts capacity planning to facilitate continuity of business
Prepares the COB plan for the unit and ensures an effective back-up system within the group
Leads or participates in regional or in-country projects that promote innovation in the workplace, cost savings, employee engagement and Citi as a workplace of choice
Ensures the growth of the team - both career and personal
Handles ad hoc assignments as required by management
Reviews queue of purchase requisitions received on a daily basis from Citi employees
Ensures timely and effective execution of the Guided Buying process to direct purchases to preferred suppliers, in support of efforts to achieve saves/spend targets within agreed Service Levels
Development Value
Working in a large multinational environment
Working in a multi-discipline shared services team
Operations exposure
Regional exposure
Operational experience in a shared financial services environment
Commercial experience relating to buying transactions or knowledge in procurement practices
Excellent operations management and production-line management skills
Excellent written & verbal communication skills in the English language
Strong interpersonal skills; strong stakeholder management skill

Supervisor, Sales Support Resume Examples & Samples

In collaboration with management, set team objectives and ensure goals are met
Manage daily operations; set priorities and coordinate work activities with other supervisors
Responsible for one or more functions or processes, with accountability to meet company objectives
Evaluate staff performance of team and complete appraisals. Coach and counsel team members individually and together toward improved performance
Continuously search for ways to improve effectiveness, efficiency and “value added” for internal and external customers
Ensure compliance with company policies
Bachelor’s degree in a business related field or equivalent experience
Three years of experience working in an operations environment
Problem-solving, analytical and decision-making skills
Written/verbal communication and interpersonal skills
Ability to handle multiple responsibilities under pressure
Ability to grasp technical and complex concepts, and convey to staff and internal/external customers
Proficient using MS Office products
Series 6 License
Team lead or supervisory experience
License 65

Supervisor, CMS Support Resume Examples & Samples

Working knowledge of applications such as MS Office (Excel, Access, PowerPoint), MS SQL and ability to learn technology quickly
Strong interpersonal skills in dealing with a diverse population
Ability to respect and ensure strict confidentiality of customer data
Demonstrated multi-tasking capability and proven success in fast paced environment
Strong attention to detail and desire to follow procedures
Reporting experience
Previous experience working in a helpdesk environment
Knowledge of Call Center Business
Associate's Degree/College Diploma

Associate Support Department Supervisor Resume Examples & Samples

Participate in the interview process for hiring of new Associates and partner with store management on recommendations
Must pass the Drug Test
Must pass Background Check
Quality Service: Makes customers the first priority, actively seeks out customers, greets all customers, offers assistance
Respect: Treats customers in a sincere, appreciative manner and thanks them for their business, minimizes their time in the checkout line, acknowledges waiting customers and thanks for shopping with The Home Depot
Selling Skills: Promotes products and services using Greet-Qualify-Recommend-Close, resolves customers concerns; executes Good, Better, Best strategy

Dairy Support Installation Supervisor Resume Examples & Samples

Lead a dairy support install team to meet the needs of the customer in relation to the dairy install
Build trust with customers as well as sustain and maintain the relationship with integrity and dedication to the customer
Conduct a site study to select appropriate location for equipment and customer’s needs
Responsible for and over sees install team, construction and installation of the equipment to include but not limited to
Experience leading a team is preferred but not required
High School graduate required
Willingness and ability to work outside in varying weather conditions
Willingness and ability to work varying hours as customer needs dictate
Position will require large portion of physical work and frequent walking, standing, carrying, pushing, pulling, kneeling, and climbing
Must be motivated, reliable, and trustworthy
Be able to learn and adapt to areas you may be unfamiliar with
Valid driver’s license with acceptable driving record
Willingness to travel throughout a geographic territory, including long distance overnight travel at times

Associate Support Department Supervisor Resume Examples & Samples

Reviewing sales and hours forecasts with the Store Manager
Producing and interpreting performance graphs from the Labor Management system to review scheduling effectiveness on a department by department basis with the Store Manager
Maintaining associate data in automated system to record associate default department assignments and days and time they are available to work
Editing associate schedules to address issues such as equity and provisions of local labor laws
Producing and reviewing proposed schedules with the Store Manager
Posting final associate schedules prior to established deadline
2 years of relevant work experience Retail/supervisory experience Home Depot knowledge
Act Professionally
Manage Time
Ensure Superior Service
Engage Associates
Motivate Associates
Attention to Detail
Make Sound Decisions
Communicate Effectively
Drive Execution
Ensure Accountability Computer Literacy

Supervisor Production Support Resume Examples & Samples

Guides and directs his/her assigned personnel in the daily / weekly planning and execution of assigned aircraft maintenance production planning, scheduling, and coordination operations
Coordinates the accomplishment of work plans, new directives and new objectives across all supervisor groups
Develops and analyzes statistical data and product specifications to determine present standards and establish proposed efficiency, quality and reliability expectancy of service
Develops and maintains applicable Production Control data and reports
Forecasts daily station workload needs in collaboration with the MOC Planning team
Airline and Aircraft Maintenance technical knowledge required
Understands and creates production plans utilizing Aircraft Maintenance technical and process measurement data
Create and effectively implement operational and tactical plans
Confront conflict and resolve interpersonal and performance issues
Implement and manage organizational changes
Provide leadership, getting the best out of people
Ability to gather and analyze large amounts of data, use intuition and experience to complement data, and design workflows and procedure
Ability to identify and resolve problems and develop alternative solutions
Must be able to select, train, guide, and motivate and manage people
Ability to adapt to changes in the work environment
Working knowledge of PC's and software applications
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Candidate for this position should have administrative and labor relations experience in an airline industry environment
When applicable, may be required to work rotating shifts, nights and weekends
This job is subject to Department of Transportation (DOT) drug and alcohol testing. Your previous employers will be contacted to verify if you had any DOT drug violations and/or refusals to test for drugs or alcohol in the previous two year period. Your DOT required urine specimen will be tested for the following substances: Cocaine, Marijuana, PCP, Amphetamines and Opiates

Technical Support Maintenance Supervisor Resume Examples & Samples

Experience
5 years of experience
Ensures maintenance activities of part of the MPU's equipments and buildings in order to make sure of their maximum availability
Maintains good maintenance practices by updating our procedures and the ckeck-lists associated to them
In this frame, organizes and monitors performance indicators with the head of TS
Ensure the full responsibility of a team of 5 to 8 people
This includes people selection, foremen coaching, personnel training to the required competencies, plannings' management, contacts with social partners, as well as all daily aspects of a team's life
Manages and documents deviations
Actively participates to external audits by answering to questions regarding equipments under his responsibility
Makes sure that EHS standards and policies are respected
Ensures redaction, training and follow-up of the procedures
Participates or lead to transversal improvement projects for the department
Understands key business issues in own area. Applies management skills to improve efficiency and accomplish operational objectives within own unit
Works to control costs related to work in team managed, within budgetary constraints
In unlikely to have hire/fire decisions
Based on information that is readily available, takes prompt decisions related to challenges and issues of own unit to ensure continued effectiveness of own unit
Decisions are guided by policies, procedures and own business plan and impact the efficiency and effectiveness of own unit
Sets priorities for team members to meet daily deadlines; may delegate control over established work flow. Co-ordinates work flow and work quality
Ensures the work quality according to methods, refers to existing instructions and appropriate rules, and controls results
Enables team to respond to short-term plans and to adopt change
Is aware of need to improve effectiveness; makes general statements about the need to improve effectiveness and mobilises team towards continuously doing better
Responds to client requests in non-standard situations, investigating all the facts
Builds productive relationship internally and externally
Clearly defines roles, responsibilities and team objectives
Builds an environment that supports co-operation and cohesiveness among the work team; makes statements about common interest
Listens to team members; trusts them and responds to their requests for help
Manages the performance of business or technical support or production team
Understands the need to be informed and makes effective use of information that is readily accessible or routinely distributed to develop the team’s expertise
Is aware of the value of new ideas and is open to those put forward by team members and others; questions current practices
Supports reports in identifying and resolving day-to-day technical, operational and organizational problems of low complexity
Sees logical relations: identifies links between different components of a problem or situation related to own work team
Understands, applies and refers to standards
Persuades team members/others in straightforward situations, adapting presentation to arouse interest
Lets others know own position when asked; displays energy and self-motivation
Listens carefully and presents technical information clearly to team members
Communicates effectively and regularly to inform team members of work plans and progress
Demonstrates basic people management skills
Broadens technical knowledge in one area
Demonstrates comfortable level of oral and written English

Customer Support Senior Supervisor Resume Examples & Samples

Implement, improve and monitor a ‘Coaching Bay’ for Grab CE staff that need a little bit of extra help in reaching their goals
Continuously identify opportunities to improve the ‘Coaching Bay’, focusing on the wellbeing of the Grab CE staff and ensuring they reach their true potential
Measure and monitor the performance of all staff in the ‘Coaching Bay’, set goals and objectives and continue to measure their performance if they are reallocated to other teams
Train, Coach and Develop other TLs on how to increase team performance
Later evolve the ‘Coaching Bay’ to service all Grab CE Staff to help lift overall CE performance
Work closely with Training and Development to design better induction and ongoing programs and with HR to develop stronger profiling for future recruitment
Work closely with Head of Customer Service to ensure CE goals are met and that Customer Centric metrics become the sole focus of CE
Create and implement a quartile management structure and train other TLs on how to execute
Minimum Bachelor’s Degree, with experience in Training and development an advantage
Minimum of 5 years experience of management
Strong Knowledge of operations
Proficient with MS Office tools such as Word, PowerPoint and Excel
Strong experience in performance excellence
Strong ability to lead others and guide employees and colleagues to the correct conclusion
Strong sense of ethics and values

Supervisor, Administrative Support Resume Examples & Samples

Matric
Administrative assistance (5 years)
Must be computer literate (MS Office) proficient

Supervisor Administrative Support Resume Examples & Samples

Coordinate training efforts with various cross-functional areas
Develop and administer a universal training curriculum, employ technologies and enhance training development programs
Conduct training sessions covering processes specific to departments
Develop teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works
Evaluate effectiveness of training programs, including cost and benefit analyses and communicate results to management
Audit team results, identify gaps in training and implement improvements in training programs
Review and recommend updates to policies and procedures
Ability to travel l responsibilities

Supervisor, Engineering Technical Support Resume Examples & Samples

Supervise technicians to have the ability to Design, Develop, Build and Qualify from test fixtures to pre-production units
Supervise technicians to keep the facility in a safe, clean and orderly manner at all times in compliance with OSHA VPP standards
Supervise technicians to have the ability to maintain proper and detailed and up to date test data in laboratory note book, electronic notebooks and active test logs
Support manufacturing ramp up, and design transfer during product development
Assists engineers in determining test methods and test design. Work with the engineers to make sure the technicians receive concise and thorough instructions and test logs to perform their job efficiently
Drives culture of high Performance teams in the department through strategic initiatives (functional competencies, performance management, talent management, process improvements)
Must ensure that employees have a safe working environment, report all injuries, hazards or potential hazards, follow appropriate work practices, use appropriate personal protective equipment when required, and follow established security procedures. Also responsible for ensuring those employees under their supervision receive the necessary training on all applicable safety and security work practices and procedures
Responsible for talent development and knowledge building of the team
Perform Technician reviews and one on ones
Two-year Associate Degree or equivalent, apprenticeship or comparable specialized study in mechanical and/or electrical engineering, beyond high school level
Knowledge of set-up and operation of electrical and mechanical test equipment and measuring tools necessary. Must be able to use drill press, band saw, metal working tools role modeling excellent machine shop practices
Knowledge of test equipment that measures temperature, electricity, light, flow, pressure, strain, force, distance, time, noise and weight
Have an understanding and able to give direction of prints, sketches, written and verbal instructions and is capable of interpreting specifications
Demonstrated proficiency in reading and reviewing for accuracy wiring/electrical schematics, plumbing schematics and engineering drawings
Skilled in planning, organizing, and controlling assigned activities and group activities
Demonstrated ability to work effectively as an integral part of a team and independently as necessary
Proficient in computer use and applications
KK1

Automation Support Branch Supervisor Resume Examples & Samples

Manage shifting priorites, and mitigates team conflict and communication problems. 10%
Receives and answers daily correspondence from the COR, IMD Director, Vectrus Management or other military elements requiring assistance from ASB, and provide all required reports as necessary. 10%
Reviews Branch matters with the IMD Director and expedites any corrective action required on noted deficiencies. 5%
Keeps the ASB team well informed of changes within the branch, on general departmental or company news. 5%
Serves as the main point of contact on all IT-related matters for the ASB Branch.1%
Ensures work safety standards are established, posted, and practiced throughout the Branch. 2%
Perform quality performance checks on functional areas of the ASB Branch personnel. 5% 12. Investigates personnel or job related problems and decides on a course of action to resolve the problem. 2%
Ensures individual performance appraisals are prepared and performed. 2% 1
Ensure company vehicle policies are followed, and assign vehicles for work related taskings. 1%
Inspects employee time sheets weekly for correct entries, cost codes, and calculations. 2%

Support Service Supervisor Resume Examples & Samples

Oversight of approximately 20 employees in the Accessioning Propel department including training, scheduling, performance evaluation and management
Have knowledge of Technical and Referral worksheet routing
Maintain all documents as they pertain to department functions, employee reviews, training, etc
Communicate effectively among the three branches of Propel (i.e. – the enterprise, protedyne, and local management)
Monitor the system for any software/hardware issues, document, and follow up
Utilize knowledge and data to improve procedures within the department
Work with distribution, Branches, clients, and various other departments to improve workflow in out of the propel department
Monitor and control overtime expenses
Be subject matter expert for all areas of responsibility to adequately perform workflow analysis as required by the operation
Stand/walk 7-8 hours per day and left up to 30lbs as required

Support Coordinator Supervisor Resume Examples & Samples

Supervising and directing the work activities of subordinate staff, and providing necessary training
Providing technical advice and assistance to staff regarding development, implementation or monitoring of member Individual Support Plans (ISP), and completes performance evaluations
Reviewing cases assigned to work unit; assess needs and assigns case to staff members
Reviewing Individual Support Plan developed by Support Coordinator to ensure member needs are met, and ensures assignments area completed within established time lines in compliance with quality standards
Attending and facilitating meetings, meeting with subordinate staff, and completing special projects as assigned
Knowledge of federal and State Statutes, agency policies and procedures
Knowledge of principles and practices of case management methodology, procedures and techniques
Knowledge of Health Insurance Portability and Accountability Act (HIPAA)
Familiar with community resources, medical and behavioral health issues and terminology
Effective verbal and written communication, and leadership skills
Working knowledge of the DES Division of Developmental Disabilities services and processes
Have a current, valid state issued driver’s license. Employees are subject to driver’s license record checks and must maintain an acceptable driving record, valid motor vehicle insurance and registration, and must complete any required training (see Arizona Administrative Code R2-10-207.12)
Apply for and show proof of receipt of a valid Arizona Fingerprint Clearance Card that meets Level One requirements

Supervisor Ground Support Resume Examples & Samples

***If you are not selected for this job posting, you will not be eligible to re-apply for this position in Chicago for one year from the day you applied*****
Minimum five years as a Ground Support Lead Mechanic or equivalent required
Must have abilities sufficient to work in vicinity of ramps, hangers and terminals
Must be able to perform all job functions within a limited space and in hazardous areas
Must be able to lift and move items up to 50 pounds
Must be able to climb, bend, kneel, crawl and stoop
Must be able to work in cramped or confined places for training purposes
Must be knowledgeable of automotive parts and repairs
Mechanical aptitude with ability to analyze problems and make sound decisions
Ability to perform hands on training for Mechanics/Lead Mechanics
Must be able to develop and motivate people
Good written skills and oral communication skills
Ability to work under demanding situations.
Some travel and extended work hours may be required

Plant Support Site Supervisor Resume Examples & Samples

Bachelor’s degree in Engineering or relevant field preferred
Proven experience in industrial field service: mechanics and generators
A minimum experience of supervising others
Project leadership skills, able to motivate & develop the Service team and the function, pro-active milestone management
Excellent general knowledge of all Hydro Services and Products and detailed know-how on one
Ability to manage workload and budget planning, to delegate while keeping a close monitoring of Technical Services and to isolate/analyze problems/risks
Knows how to apply the available tools (ERP-system, MS Office, MS Project, Service Max)
Understand the importance of service attitude (being available to the customer, responsive to customer’s needs, flexible and willing to build close customer relations)
Good communicator, “seller” (fluent in Italian language & English, French appreciated), as well as negotiator
Ability to travel up to 80%
Valid EU work permit
Pro active
Decision maker
Resilient
Ability to change for a multi products approach
Excellent ability to manage interfaces and be a leading team
Can easily motivate, lead and coach the people to be part of the European Services Organization

Support & Infrastructure Supervisor Resume Examples & Samples

Implement and maintain “Best Practice” (ITIL) technology and processes to ensure high customer satisfaction and good technical outcomes
Oversee all requests, incidents and problems. Manage, coordinate and fix urgent and complicated support issues. Act as escalation point for all requests and incidents
Train, coach and mentor the Level 2 Engineers, oversee staff activities, Schedule employee working times and provide backup support when required
Provide data and reporting of KPI’s and trends to the IT department and others in an ad-hoc, weekly, monthly basis, run periodic customer satisfactions surveys, review feedback and suggest improvement actions
Support the IT Operation Supervisor to ensure that the security of all Company Desktops & Laptops are maintained to the highest possible level
Support the local IT infrastructure following governance guide in place
Participate in infrastructure projects and the execution of the infrastructure part in projects
Manage outsourced and third party providers for the delivery of Infrastructure services
Responsible for the physical data center in Venlo
Manage physical access to data center facilities and racks
Provide and maintain data cabling and associated documentation within the data center
Monitor and control heat dissipation through the strategic placement of key infrastructure
Responsible for the proper upkeep of fire suppression systems
Monitor power draw, ensure the proper upkeep of UPS and generators
Work with the application development team to resolve issues in the end to end environment in Venlo
Familiar with project management methodologies PMP, Prince2
ITIL Foundation & ITIL Service Operation certifications
Knowledge on System Management Suites (LANDesk) for client management
Cisco UCS Environment, Cisco UCS Manager. Hardware management and cabling
Experience with monitoring tool like Nagios
Experience with Proxy Servers
Experience with Warehouse Management System(WMS) for distribution and supply chain
Willing and eligible to work and travel in Europe (UK, CH)
3/5 plus years’ experience in team coordination
Service Desk / Help Desk Manager background procedures, SLA's, etc
Technical background as System & Network Administrator (Engineers)
Strong troubleshooting and automation skills
Excellent verbal and written English communication and interpersonal skills
Available to work on shifts. Mon-Sat 6:00 AM 10:00 PM

Cbna-o&t-operations Support Unit Supervisor Resume Examples & Samples

Manage day to day Operations on cards processes to increase effectiveness by preventing errors and rework
Identifies areas for automation/process improvements to improve control and prevent process risks
Demonstrates a great understanding on reconciliation role and other internal or external policy
Monitoring and timely escalation of potential risk issues and process exceptions
Evaluates and provide staff appraisal and discussions
Point of Contact for cards related projects and system enhancement
Liaise on any requirement needed for MCA’s and during audit/reviews
Perform other analytic and support functions as may be deemed necessary
Preferably with accounting background or related course; CPA an advantage
Previous work experience related to Bank Operations will be a big advantage
Highly proficient in MS Excel

Supervisor for Hospitality Solutions Product Support Resume Examples & Samples

Proficient computer software skills
Excellent written andverbal communication skills
Ability to lead and direct multiple projects simultaneously
Ability to delegate work to subordinate employees

Supervisor / End User Technical Support Resume Examples & Samples

Guide and develop the End User Tech Support team to increase its ability to meet the end user needs and promote good customer service
Ensure the security of end user individual and departmental file access
Interface with division management to facilitate two way communication between the division and Information Services
Analyze, troubleshoot, determine root cause, solve and document problems involving computer equipment
Install new and upgrade existing computer equipment
Perform needs assessments of user requests for computer equipment
Act as an internal consultant on technical issues for other employees and departments upon request
Participate in Information Services technical projects upon request
Lead End User Tech Support projects upon request

Supervisor, HCS Operations Support Resume Examples & Samples

Supervises operations support team members within Molina's Healthcare Services function, which may include Care Review, Case Management, and/or Correspondence Processors, as well as Member Location staff
Works closely with members, providers, regulators, and Molina departments to resolve issues and concerns
Researches and analyzes the work flow of the department and offers suggestions for improvement and/or changes to management; assists with the implementation of changes
Conducts employee and team productivity/quality assurance checks and documents results for accuracy and time compliance
Provides regular verbal and written feedback to staff regarding work well done and opportunities for improvement
Assists in the development and implementation of internal desktop processes and procedures
Establishes and maintains positive and effective work relationships with coworkers, clients, members, providers and customers
2+ years experience in an administrative support role in healthcare, Medical Assistant
Strong analytic and problem solving abilities
1+ years of supervisory experience
3+ years experience in an administrative support role in healthcare, Medical Assistant preferred

Supervisor of Administrative Support Resume Examples & Samples

10+ years of experience supporting senior or executive level management team-members
Intermediate level of proficiency in Microsoft Office applications (Excel, Word)
Sound problem solving, decision making skills

Supervisor of Member Support Resume Examples & Samples

Hiring, training, scheduling, and performance evaluations of Member Support Specialists
Resolve escalated member calls that come directly from Member Support Team
Handle inbound phone calls when business need arises
Monitor and approve timesheets of direct reports
Monitor and coach direct reports to excel in department performance metrics
Enforce progressive discipline when necessary
Provide feedback in a timely manner with quality call audits
Handle and delegate special outreach requests as received by various departments
Acts as proxy for Director of Member support when Director is not present
Consistently monitor phone system to support Health Center efficiency
Maintain department productivity standards by monitoring Member Support Team
Work well with various Viverae departments
Maintain a thorough knowledge of applicable Viverae policies and procedures
Other duties and projects as assigned by Director of Member Support
Three years of proven success at a high volume Call Center with at least one year of supervisor or manager experience or higher
Demonstrate sound understanding of Call Center operations
Excellent customer service and problem-solving skills
Ability to lead employees and foster a positive and professional team environment

Supervisor, Customer Support Project Resume Examples & Samples

3) suggest new or improved service product or escrow product or policies
4) maintain and improve our own cs product and cs tools
5) continuous monitoring and assessment of the end to end customer journey with respect to customer experience improvement projects
6) review and conduct root cause analysis
7) independent problem solving and decision making
Preferred qualifications
1) analyze VOC statistic for product basic understanding of APAC CS Planning and analyzing data
2) reduce contacts by revamping products in all areas ( order/payment/ cancellation/ delivery / return/ refund...)
3) understanding of voc
4) great ability to track down what is responsible for pain point of customer
5) upgrade customers perception on service with marketing view
6) knowledge and experiences and process in online commerce
7) service planning skills
8) conflicts management
9) ability to generate innovative ideas and solutions
JOB Requirements
1) 1+ years of experience in a customer service environment , preferably with exposure to working in online commerce
2) flexibility to travel from time to time
3) advanced level of English
Shift : day

Supervisor, Client Operations Support Resume Examples & Samples

Maintain daily, weekly and monthly department metrics and reporting
Complete employee performance appraisals; ensure annual employee personal development plans are created, enacted and reviewed; approve and monitor employee performance goals in conjunction with department manager
Participate in and lead improvement initiatives for the department
Ensure the completion of performance quality checks, develop and review performance reports, identify areas to improve, and implement measures to improve performance
Manage the steps for successful on-boarding process of new employees; create training plans for new staff
Provide direction and coaching to support associates’ career goals
Conduct ongoing reviews of existing procedures and processes and write and implement new or revised procedures
Excel in supporting Fiserv leadership expectations by acting as an advocate, effectively and efficiently implementing change, consistently act on behalf of our internal and external clients and facilitate collaboration within own team and amongst others
Bachelor’s degree or equivalent job related experience in the EFT industry
Supervisory/Management experience required
Advanced knowledge of Visa, MasterCard and EFT processing systems
Advanced knowledge of Visa/MasterCard Operating Rules
Strong knowledge of Electronic Funds Transfer industry work environment and process
Excellent problem-solving, research and organizational skills
Excellent verbal and written communication skills. Ability to prepare and analyze data in a logical manner and be able to summarize findings to both a technical and non-technical audience
Must be highly motivated and eager to learn
Uses sound judgment and experience to solve highly complex problems
Ability to prioritize and manage multiple projects concurrently
Ability to work extended hours and travel as needed

Supervisor, Sales Support Resume Examples & Samples

Responsible for conducting regular team meetings – encouraging team contribution and collaboration towards the development and improvement of Sales Support processes and procedures
Developing a summary of open projects, tasks, events, etc., for the regional team and holding team responsible for meeting set deadlines and exceeding expectations
Team building and recognition – Conduct team building events and build team rapport through execution and recognition
Management and Performance Review – Partner with Sr. Mgr, Sales Ops for reviewing and conducting annual performance ratings and goal setting for the team
Metrics – The SOS Supervisor will work with their regional team develop a dashboard and collect/report on important metrics
Local Point of Contact for escalations within the team and from Sales and F5 Management
Attend monthly team lead/supervisor calls with other team leads to discuss ways to improve processes and facilitate standardization across theaters. Support other theater team leads in projects related to the goal of WW standardization
Oversee the processing of Purchase Orders
Act as liaison between Field Sales, Inside Sales, Channel Sales, Revenue Operations, Sales Operations, Finance and Accounting
Coordinating expedite requests
Must be detailed oriented with a proven ability to multi-task
Advanced communication skills, both in written and verbal form, to interact with cross functional teams and departments
Self-motivated and able to work with little direct supervision
Strong ability to work under time constraints and meet tight deadlines
Advanced understanding or knowledge of sales processes, order administration processes, etc
Expert Project Management
Expert ability to draw concise, well supported recommendations based on issues presented
Strong Experience with SFDC and Oracle
Ability to work independently in a dynamic fast paced environment, with minimal supervision
Previously worked in a high-tech environment required
Advanced in Microsoft Outlook, Word and Excel
SalesForce experience
Minimum 5+ years of Sales Support or related experience with a bachelor’s degree

Supervisor, Operations Support Resume Examples & Samples

Supervises and coordinates activities of Operations Assistants engaged in handling in-bound support calls, alarm signals, data entry, reporting, and scheduling
Ensures productivity standards are met daily; including, but not limited to, average speed of answer, calls per hour, abandonment levels, percent talk time, and service levels
Provides ongoing coaching for Operations Assistants; monitors and provides feedback
Works with manager and other supervisors to improve the Central Station performance. *Interviews, hires, trains, and motivates
Coordinates and implements with training team members; training schedules & materials for technical support, panel programming, data entry, system administration and operations
Assists with hardware and software systems administration/maintenance
On-call duties during off-shift hours to support system administration & support operations
Provides a detailed monthly report to management
Is knowledgeable of and committed to a diverse workforce and supports the Division EEO/AA goals
This position supervises employees working in the Emergency Response Center. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Knowledge of alarm monitoring software, billing system, and Central Station operation
Strong organizational, communication, and interpersonal skills
Must be able to handle multiple tasks
Must maintain a high level of confidentiality and judgment in dealing with customer and employee issues and handling complicated requests
Word and spreadsheet experience
Excellent customer service skills, ability to work independently, as well as inspire team atmosphere
Ability to operate and troubleshoot basic office equipment (PC, printer, fax, receivers, alarm panels, telephone system, various software packages)
Must fulfill applicable state Alarm Operator Licensing and registration requirements
Central Station Alarm Association (CSAA) Operator Certification Level 1 & 2 must be obtained within six months of accepting position
Associate’s degree in Business, Communications, Accounting, MIS or related field from two-year College or technical school preferred
One to three years previous experience in a call center; monitoring center experience preferred
Previous experience supervising, coaching and developing staff preferred

Operations Support Unit Supervisor Resume Examples & Samples

4 - 7 years 4 - 7 years
Excellent Korean and English written & verbal communication skills
Knowledge in foreign languages is an advantage (eg Japanese etc.)
Problem Solving - Examines ability to creatively resolve or determine appropriate solutions
Developed communication skills to exchange complex information

Stryker Navigation Surgery Support Specialist Supervisor Resume Examples & Samples

Will coordinate and execute on-site support and service in the field
Will provide repair information, historical data, and/or research problems for sales reps and customers
Will act as a customer contact regarding pricing, scheduling, and shipping for any orders
Will provide technical, clinical, and operational information to customers and sales reps
Will train new support specialists
Will provide and/or supervise project management for larger installations
Will liaison with other Stryker divisions and external vendors
Will have supervisory responsibilities for the support specialist group
Will manage hours, time cards, one-on-ones, development, and performance reviews for direct reports
Will ensure all direct reports have appropriate vendor credentialing
Will ensure all field operations processes are followed
Will manage overtime and travel expense budgets
Will provide consulting support for product development as needed
Will provide clinical support to international teams as needed
Will work with sales reps and customers to promote Stryker ProCare programs

Seller Support Quality Audit Supervisor Resume Examples & Samples

Leads and influences the work of others, maintaining data integrity, quality, and delivering results
Possesses a thorough understanding of business processes and objectively guides the team to audit to the requirements as documented in the knowledge repository as well as navigating any ambiguity within the process
Performs ambiguous tasks without guidance and support
Fosters a cooperative environment within the team and among peers in other organizational units
Manages team performance through training, coaching, and process improvement
Develops and implements new processes and procedures to enhance team performance
Passionate about delivering a positive end-user experience
Possesses strong interpersonal and communication skills and the ability to communicate effectively with a wide range of constituencies in a diverse community
Provides objective performance feedback and evaluate the effectiveness of corrective actions and follow-up
Maintains composure in critical situations and communicate clearly with both internal and external stakeholders
Logically articulates auditing processes between partner and internal teams
Must be able to prepare audit sampling; verify, document, and communicate audit results; and develop audit reporting
Develops creative processes for improving core metrics based on audit findings
Identifies and articulates issues, translating them into business requirements and escalates issues appropriately
Addresses special projects as necessary and adapts to the changing requirements of the business
Bachelor's degree or equivalent professional experience

Supervisor, Campaign Mng-ad Sales Support Resume Examples & Samples

Coordinates the daily activities of the Campaign Management professional team. Provides support and solutions in operational areas as needed
Will act in a 'working supervisor' role by performing the following responsibilities
Manage all post-sale activities of assigned campaigns, including post-sale stewardship, inventory management, post-sale reporting, revenue retention through creating a strategic make-good/under delivery plan, and providing exceptional execution of client campaigns
Act as a single point of contact for the Account Executive to manage overall order execution
Partner with Campaign Management Shared Services to help execute tactical responsibilities and reporting
Act as single contact for Traffic requests and communication
Manage and facilitate the fulfillment of all client contracts, revisions and copy into traffic-ready status
Actively partner with sales organization to lead all efforts to maintain and manage the execution of the entire client campaign life cycle
Maximize revenue retention by determining the best solution for make-goods/under delivery
Provide analysis, insight and recommendations to enhance success of current and future campaign performance
Take appropriate action upon review of pre-empt notices, oversell reports and other related inventory information

Supervisor, Contact Support Center Resume Examples & Samples

5 (five) years of supervisory experience preferred
7 (seven) years of technical experience preferred
401(k) plan with matching company contribution

Supervisor, System Operations Support Resume Examples & Samples

Manage the System Operations O&M and capital budgets
Manage the Utility Operations administrative support team
Manage the creation and maintenance of MOS reporting, temporary transfer rosters, on call management and procurement activities for Utility Operations
Develop, recommend, and implement improvements associated with budget development, contracts and material management to control costs
Conduct business cost analysis to determine the most effective method for implementing a solution, or procuring a resource
Coordinate with Shared Services for proper accounting of System Operations support activities including budgeting, reporting and tracking capital and O&M expenditures by integrating data from financial systems and pairing it with operational data to drive decision making
Serve as the business intelligence liaison, identifying the means and methods necessary to gather and analyze data to meet internal and external reporting requirements
Uses systematic processes to evaluate the approach to work activities and recommend efficiency improvements supported by work quality measures and reporting
Collaborate with internal and external audiences to review and evaluate the effectiveness of existing programs, guidelines, systems and services within Field Operations
Responsible for identifying, evaluating and purchasing necessary equipment and materials to respond to emergencies and perform maintenance tasks
Provide leaders in Field Operations data and analysis that supports decision making processes and improves performance and compliance for regulatory reporting and other company initiatives
Use analytical, problem solving and risk mitigation skills to develop process improvement strategies and options for implementing the Operations strategy
Develop and maintain analytical models that relate the quantity/cost/efficiency of resources required to operate the system with the work plan. Analyzes the relationship between available resources and results that establish a strategic staffing plan
Maintain and produce business process documentation & metrics
Bachelor’s degree in business, engineering, finance or a related field required Or in lieu of, an additional 4 years of applicable experience required
A minimum of five (5) years of experience in the utilities, project management, and/or contractor fields is required
Demonstrated experience in conducting process evaluation and budget management
Familiarity with the energy industry preferred
Demonstrated ability to present ideas logically and concisely to diverse audiences at all levels, both verbally and in writing
Demonstrated ability to produce sound data-based documents containing both operational and financial information and the associated narrative
Demonstrated ability to successfully manage projects with competing timelines

Supervisor, Desktop Support Resume Examples & Samples

Must have extensive knowledge of PC/LAN communications hardware/software and network management software, and be skilled in the interoperability and connectivity of multiple platforms
Ability to demonstrate superior interpersonal, communication, and written and verbal English skills, and strong leadership ability
Five years progressive information technology experience including two years in a lead capacity. Any appropriate combination of relevant education, certifications and/or work experience will be considered

Supervisor Premier Support Solutions Resume Examples & Samples

Excellent people and interpersonal skills to build effective relationships with internal and external professionals
Excellent team building skills
Maintain character under tight pressure in a fast paced environment
1+ year(s) experience in call center management

Supervisor of Product Support Resume Examples & Samples

Create reports for software development managers showing application defect trends and recommendations to reduce ticket volume, implementing processes to meet established service levels, acts as a senior liaison for the department in handling escalated issues from Customers, organizes staff into team structures that can most efficiently provide software support, provides career planning assistance to staff members
Administers and manages the department ticket tracking software, coordinates system upgrades, staff training, user access, vendor proposals for new hardware and software for the department, technical services and reporting
Perform daily and monthly tracking of ticket volumes and resolutions including identifying and documenting issue trends and training opportunities for the Club Support team
Performs top tier application support by examining, diagnosing, and resolving tickets escalated from lower support staff. Provide detailed documentation on resolution
Experience leading others in proper standards, techniques and meeting SLA’s
Collaborate with teams to determine proper escalation/resolutions and understand which part of the application is affected by different issues
Execute database queries and identifying the specifics of application issues
Analyzes code when appropriate to determine if a programming change is necessary. Implements simple coding bug fixes when acceptable
Resolve trouble tickets and assist with help desk as needed

Supervisor Support Logistics Resume Examples & Samples

Master (bio engineering, engineering, biology, chemistry, etc.) or relevant experience
1-2 years experience (nice to have)
Manage for the manufacturing unit

Supervisor Production Support Resume Examples & Samples

Works with Supply organization to insure timeliness of delivery and quality of all required piece-parts for production use
Supervises station production scheduling functions
Monitors employee training requirements and provide career development guidance for team members
Prepare or directs the preparation of day-to-day and weekly work plans and resource requirements based on assigned work and the Production Control Manager's goals and objectives
Works with Production Support Manager, Production Managers and Supervisors, MOC and his/her team to provide data and input to daily and longer range goals / objectives and to prepare resource forecasts, plans and policies, subject to approval by the Production Support Manager, Manager and Director
Monitors daily, weekly and monthly performance indicators to ensure that his/her work group(s) is/are meeting critical performance targets
Creates and effectively implement operational and tactical plans
Confronts conflicts and resolves interpersonal and performance issues
Implements and manages organizational changes
Provides leadership, getting the best out of people
Must be able to select, train guide, and motivate and manage people

Senior Supervisor, Customer Support Resume Examples & Samples

Responsible for approx. $3M in yearly revenue through patients graduating onto Commercial product as well as internal team budgets to achieve financial targets
Develop regional business plans, validate metrics, identify leading/lagging indicators and action plans to achieve business targets
Communicate effectively, demonstrate the ability to cascade messaging in a clear, concise and timely manner. Support Change Management principles through the ability to pull through key themes through all activities
Strategic accountability for territories and act as thought partner for overall Division manager in determining strategies to achieve targets. Assess environmental signals and potential impact to strategy, recommend mitigation plans
Partner with external stakeholders to represent PS in cross-functional strategic and tactical planning meetings, and initiatives and promotes cross-functional alignment of objectives, strategies, and tactics
Understand nuances of performance management and execute sound business judgment. Effective management of employee relations issues
3-5 years leading large teams and driving performance targets for multiple geographies
Excellent communication skills with the ability to adapt style according to demands of the audience; ability to cascade communications appropriately and effectively coach and develop employees
Strong analytical, project management, problem solving, customer relationship, organizational, conflict resolution, presentation and leadership skills

MRO Customer Support & Contracts Supervisor Resume Examples & Samples

Must be capable of working independently but as an integral member of an inclusive team in a fast-paced environment
Minimum of 5 years aerospace aftermarket experience with demonstrated knowledge of FAR145 contract and sales order management experience
Knowledge and experience of International Traffic in Arms Regulations ('ITAR')
Strong teamwork, teambuilding, and mentoring skills a must
Strong knowledge of contractual requirements, MRO business, and Airline customers

Supervisor, Desktop Support Resume Examples & Samples

At least 2 years’ experience as Supervisor, Desktop Support or similar role/function
College Degree or equivalent work experience is required
Ability to manage multiple, complex, on-going tasks and projects
Ability to lead and partner successfully with staff and chain of command

Supervisor Field Service Installed Support Resume Examples & Samples

Investigates/examines the condition of company building products on the customer’s site at all stages of construction based on concerns raised by the customer; reports back to the Customer Service team on findings
Recommends replacement or repair of defective components in atypical situations; assists field services personnel with resolving more complex issues
Negotiates and approves third party repair/adjustment; inspects completed work for quality adherence
Leads and directs employees including assigning, monitoring and reviewing work progress and accuracy, providing guidance, addressing escalated issues and training less experienced team members. Provides input on the performance of assigned employees to management

Supervisor Support Fermentation Resume Examples & Samples

Master (bio engineering, engineering, biology, chemistry, etc.) or relevant experience
Depending the specific needs of the manufacturing Unit, following role will be ensure by the Transversal Support Supervisor : Support for major critical deviation, Support to implement transversal CAPA, Support for "Inspection Readiness", SPOC for the Validation Manager regarding coordination of the continuous validation plan (CVP) at a manufacturing unit level
Act as the Manufacturing Unit Representative in transversal or technical projects : manage the project and continuously anticipate potential improvements of current processes while assuring the compliance with existing standards

Support Center Supervisor Resume Examples & Samples

Supervise a team of 6-10 support professionals
Monitor phone queues to ensure maximum coverage during shift
Provide monthly scorecard and real-time feedback and coaching on Support Professional’s performance
Ensure a positive work environment, continuous learning and a high quality employment experience for the team
Manage escalations and required reporting for the shift
Communicates overall and individual improvement opportunities to the management team
Security Communications Center Operator

Supervisor, Value Stream Support Resume Examples & Samples

Bachelor’s Degree in Industrial Management or Engineering from an accredited college or university
Minimum of 2 years of manufacturing operations experience
Manufacturing supervision experience in assembly and/or equipment operation
Experience utilizing SAP (Systems Applications and Products) as a manufacturing resource
Working knowledge of Microsoft Outlook / Word / Excel
Prior experience with Lean Manufacturing and Continuous Improvement
Ability to analyze problems, identify root causes and provide efficient solutions
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Admissions Support Center Supervisor Resume Examples & Samples

1+ years of direct supervisory experience in admissions team or call center environment. Behavioral Health or healthcare background
2+ years of Sales training / coaching experience highly preferred
Demonstrated ability to manage by conversion rates & goals
Associate’s degree or higher required
Knowledge of behavioral health & addiction treatment is a plus
CRM system experience such as Salesforce, required
Proficient computer skills required in Microsoft Word & Excel
Must be able to work Sunday-Thursday and holidays if they fall within these days. Specific times are: Sunday, 9am-7pm; Monday & Tuesday, 11am-9pm, Wednesday, 1pm-11pm & Thursday 10am-8pm

Supervisor EDI Support Resume Examples & Samples

Responsible for ensuring that the testing activities are completed by the appropriate personnel according to department procedures and contractual obligations. Must keep current on government mandates and contractual obligations to oversee updates to testing procedures
Responsible for procedures in maintaining external confidential access numbers for TP access to EDI System. Must ensure compliance with BCBS of KS data security policies
Consult with eBusiness and EDI System Support staff on special projects ensuring payer and legislative mandates/policies are met
Develop EDI training programs for all HIPAA standards to ensure that the EDI transactions are in compliance
Monitor EDI System to ensure all electronic files are being delivered to and from the EDI System or payer and providers mailboxes. Research any issues and coordinate with eBusiness staff regarding problem resolution. Coordinate information with appropriate contacts including EDI Account Representatives, downline payer adjudication or membership systems (BCBSKS,Change Health Care, Blue KC, HealthNow New York (HNNY), Preferred Health Professionals (PHP))and EDI Help Desk when problems occur
Maintain current knowledge of American National Standard Institute (ANSI) specifications and implementation guides for all transactions
Responsible in ensuring that EDI System acceptance testing and business testing with the applicable downline systems is complete
Responsible for development of detailed training program for EDI Help Desk and testing personnel. Perform or coordinate areas of initial training and coordinate ongoing education as needed. Training areas include but are not limited to: Software support to TPs of billing software provided by BCBSKS/ASK, interpretation of implementation guides as utilized for multiple payers, in depth knowledge of testing procedures, EDI System setup of TP files, use of BluePrints to maintain TP support files and use of any mainframe applications needed to perform EDI Help Desk or testing duties
Identify and recommend changes to the organization of the EDI Help Desk and testing area to keep the structure current as technology and/or practices evolve
Assist in conducting and coordinating vendor workshops or conference calls to provide additional education and service to the EDI TP community
Travel periodically to meet with EDI TPs to assist and educate in electronic formats and/or analyze problems with testing to determine their most efficient and reasonable resolution to a problem
Perform all Supervisory responsibilities including but not limited to: assurance that all tasks are complete in the EDI Help Desk and testing area, conducting employee evaluations, provide employee counseling and perform disciplinary actions when necessary, verify and approve timesheets and monitor Avaya phone system and reports to ensure daily/weekly performance is met
Provide first point of contact to EDI Help Desk staff that requires additional assistance in problem determination. Questions may deal with issues that require more technical knowledge with research needing to be done in conjunction with Network Services
Provide support to EDI Help Desk personnel for problem escalation of EDI System problems or potential system problems
Because of the financial impact to a TP's business, periodic conditions arise which require tact and judgement based upon the knowledge of health care transactions and our EDI System. This person must be able to explain realistic problem resolutions to unhappy customers. Work is performed with constant interruptions with internal and external customers. Work is in a fast paced environment and requires quick decision making. Telephone contacts will consume 25% of the day and use of the PC up to 95% of the day
High School education or equivalency required
Three years Help Desk or Service Desk type function or Testing Experience required Previous supervisory or leadership experience preferred
Must have the ability to understand test plans and test cases
Knowledge of PC Hardware and software required with ability to comprehend new applications and technology quickly
Knowledge of Test Management Applications or Customer Relationship Management Applications required
Excellent human relations, organizational skills and the ability to work independently is required
Must have excellent verbal and written communication skills, with the ability to interact positively with all levels of clients and staff, both internally and externally
Must possess a positive attitude and strong leadership skills
Must be professional and work well with all customers, both internal and external
Must have ability to identify and resolve problems and communicate problem resolutions effectively. Must also have the ability to positively motivate subordinate staff
Ability to comprehend and explain health data programs to the medical community and knowledge of medical office practices preferred
Knowledge of specifications used in EDI HealthCare is preferred

Supervisor, Support Resume Examples & Samples

Maintain appropriate 24-hour call coverage schedules to ensure the ongoing effective and efficient resolution of diverse customer issues
Utilize applicable metrics in the analysis of operations within the assigned team(s); communicating results and/or trends for management review
Ensure various confidential patient and/or health information is handled in compliance with company policies and procedures, HIPAA and other regulatory requirements
Review current processes and procedures within the assigned function(s) with a focus on continuous improvement efforts; providing recommendations to maximize operations
Perform administrative responsibilities as necessary in support of the assigned function(s)
Act as an SME by serving as a technical resource through utilization of in-depth knowledge of applicable devices and troubleshooting techniques within the assigned function(s)
Conduct performance audits of the assigned team(s) to ensure the achievement of established customer service standards; reviewing individual performance to ensure alignment with company goals and objectives
Work with company recruiter to create requisitions and fill open positions
Schedule and conduct interview(s) for new hires as needed
Back-up the Technical Support Manager as a department resource (meetings or calls)
Processes product replacement orders
Submit Designated Representative License with 15 month of hire
Minimum 3 years’ experience as a Sr. Support Technician or minimum 1 year experience as a Supervisor
Prior experience in a customer service, call center or clinical environment preferred
Strong computer skills with demonstrated proficiency in word processing, spreadsheet and email applications
Adaptable to a fast-paced environment with the ability to multitask concurrent priorities in an organized manner
Proactive management style to effectively lead cohesive and productive teams
Strong interpersonal skills to work cohesively within a team environment
Strong oral and written communication skills to effectively communicate with diverse audiences and/or all levels of management

Production Supervisor Support Resume Examples & Samples

1-2 years experience (nice to have)
Eager to learn
Manage for the manufacturing unit : Initiation, implementation / monitoring and closure of projects / RPC (80% linked to the building and 20% related to transversal activities / projects)
Act as a key interlocutor in his/her discipline between the manufacturing Unit and other services (as GTS-STS / Validation / Purchasing / CPU / QA / RA)

Supervisor, Sales Support Resume Examples & Samples

Develop and motivate a team towards the completion of assigned projects
Supervise daily operation for Sales Support, including staff development, training and performance evaluations
Troubleshoot problems and takes corrective action in support of the Sales Department
Consult with department heads and other staff on improving the sales and marketing process
Support the Sales Manager by advising sales staff on status and improvement opportunities
Develop methods and procedures to increase sales and promote business
Assist with establishing goals, quotas, sales territories and possible advertising techniques, and analysis of sales statistics
Typically requires BS/BA in related discipline. Generally 5+ years experience in related field. May require certification. Advanced degree may offset less experience in some disciplines
2 years of supervisory experience, teams of 15+ in a call center environment
Proven history of leading high performance teams
SAP, Avaya call and email routing
Proficiency in MS Excel and metrics analysis and reporting
Experience with process improvement and project management

Supervisor R&D Support & Labcare Resume Examples & Samples

Bachelor or university degree with a scientific orientation
At least 2 to 5 years experience in the laboratory, maintenance or C&M department
Experience in team management
Advanced knowledge of SAP calibration, maintenance and deviation systems
Supervise the day-to-day activities of gatekeepers (equipment and infrastructure repairs), alarm manager (+/- 1200 equipment under alarm), labcare (decontamination of zones) and manager of encoding and archiving of C & M files: prioritize The activities during the Capman, answer the difficulties encountered on the ground, realize GEMBAS, coordinate problems solving, perform audits L1, .
Ensure implementation of the process defined according to quality criteria required
Propose improvements and / or simplification of existing processes to optimize working time
Manage a team of 10 people: set objectives aligned with those of the company, organize regular interviews with employees, manage leave
Support to manage the deviations and CAPAs of the Support & Labcare service

Supervisor Non Clinical HCS Operations Support Resume Examples & Samples

Supervises operations support team members within Molina's Healthcare Services function, which may include Care Review, Case Management, and/or Correspondence Processors, as well as Member Location staff
Works closely with members, providers, regulators, and Molina departments to resolve issues and concerns
Researches and analyzes the work flow of the department and offers suggestions for improvement and/or changes to management; assists with the implementation of changes
Conducts employee and team productivity/quality assurance checks and documents results for accuracy and time compliance
Provides regular verbal and written feedback to staff regarding work well done and opportunities for improvement
Assists in the development and implementation of internal desktop processes and procedures
Establishes and maintains positive and effective work relationships with coworkers, clients, members, providers and customers
2+ years experience in an administrative support role in healthcare, Medical Assistant
Strong analytic and problem solving abilities
1+ years of supervisory experience
3+ years experience in an administrative support role in healthcare, Medical Assistant preferred

Supervisor, Desktop Support Resume Examples & Samples

Strong understanding of TeleTech’s business, core values, and goals
Proficient English, both written and verbal
Open, honest, and empathetic manner when dealing with people
Strong attention to detail and desire to follow procedures
High customer service orientation
Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, Kronos or ability to learn technology quickly
High level of integrity, honesty, and judgment
Coaching skills
Data analysis and reporting

Supervisor Access & Patient Support Resume Examples & Samples

Coordinates and supervises the daily activities of business support, technical or production staff in an assigned area
Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors
Has in-depth knowledge of work processes and tools within own area
Applies expertise to solve standard and non-standard problems within own area
Makes decisions, often difficult and/or unpopular, by carefully weighing pros and cons and acting for the benefit of the work team; coaches/supports subordinates in their decision-making efforts
Role models Cardinal Health's high ethical standards and code of conduct
Provides direction in discussing and creating development plans
Provides input into succession planning process for own work area
Aligns individual goals for self and others with work area/functional goals
Builds confidence and respect of others through a positive and energizing style
Assists work team in the achievement of goals/ commitments; achieves own goals/commitments regardless of obstacles
Works within budgetary/ financial objectives set by manager, applying knowledge of profit drivers to work processes within own area
Is aware of internal/external business issues
Identifies specific opportunities for long-term change within own work team or product/service
Builds customer relationships, interprets customer needs and assesses their business requirements
Leverages customer knowledge to develop alternative solutions and shares key learnings with others
Resolves day-to-day or routine problems using defined processes
Works/brainstorms with work team and provides suggestions for solutions that contain the appropriate level of risk; ensures work team understands and supports the focus on operational excellence
Actively builds relationships across functions/businesses that bring value to the company, encouraging the participation and perspectives of all team members, regardless of background; mentors and empowers others to achieve success
Effectively listens to and explains difficult issues to reach shared understanding and build alignment
Customer Service and Customer Focus driven
Phone Skills
Verbal Communication
Product Knowledge - Insurance, reimbursement, specialty pharmaceutical
Objectivity
Dependability
0-3 years experience

Supervisor Admissions Events & Support Resume Examples & Samples

Responsible for the scheduling, implementation and successful outcomes of on campus events including but not limited to educator seminars, open houses, high school tours, group tours, future student workshops, and scholarship testing. This includes executing events within the budgets established
Responsible for assisting Regional Campus and Regional Field Admissions Directors in the training of, enforcement and mitigation of policies and procedures as well as on current systems for representatives
Responsible for providing day-to-day support for campus representatives to include responsibility for Time & Attendance maintenance and bi-weekly processing
Responsible for providing support to the Regional Campus and Regional Field Admissions Directors as well as the Campus presidents with daily report and analysis needs and miscellaneous requests
Responsible for providing support to Regional Campus and Regional Field Admissions Directors with on-site meeting arrangements
Supports the Campus with offsite and weekends events, where applicable
Responsible for assisting students and families with touring and enrollment activities as needed
Responsible for direct supervision and leadership of the Receptionist and Tour Coordinators
Responsible for ensuring support from other department as needed for day-to-day tour back-up and on-going as needed event support
Manage local financial budget within budget guidelines as it relates to campus admissions, event execution and other expenses as needed
Responsible for annual scheduling of campus events in collaboration with Regional Campus and Regional Field Admissions Directors and home office Admissions leadership and Marketing partners
Responsible for adhering to admissions, campus and home office policies and procedures at all times
High School degree or GED required. Bachelor’s degree preferred
2+ years of related experience required
2 years prior lead or supervisory experience
Industry knowledge preferred
Events planning experience required
Communication skills (verbal and written) and computer skills (Microsoft Office products)
Strong presentation and sales skills
Ability to maintain a professional image and work environment
Ability to handle difficult customer requests and prioritize them accordingly
Ability to lead effective teams
Multi-tasking and organizational skills, can adapt to a changing fast-paced environment
Must be able to lift and maneuver 50-75 pounds
Must be able to talk, see, hear, concentrate, think, learn, and reason for all of the workday
Must be able to stand for long periods of time during events
Must be able to travel 30% to 50% of the time

Supervisor of Workforce Logisitcs / Support Resume Examples & Samples

Assist with the implementation of WoMP systems, including, but not limited to, the Daily Operations system and Bid system for Bus, Heavy Rail and Light Rail transportation district
Develop and execute training program for training new and existing WoMP software end users
Assist with subsequent HASTUS software upgrades
Support end-users on troubleshooting
Act as liaison between district and payroll for pay issue
Input general payroll activities (contractual pay entitlements, sick pay, and various adjustments) and verify accuracy of data/information
Gather data, inputs and validate entries to personnel records
Respond to requests for operational reports from Operations staff
Gather operational data and reports to identify trends by entering division accident statistics and workers' compensation claims
Assist in implementing and supporting future WoMP systems, as appropriate
Respond to each inquiry, whether from a customer, vendor, or co-worker in a professional and courteous manner
Work any and all shifts and / or locations as assigned or directed
Respond, either directly or through others, to emergencies twenty-four (24) hours per day, seven (7) days per week
Uphold the rights and interests of the Authority while building and maintaining an effective relationship with employees
Assist in the management of a workforce by ensuring the fair and consistent application and strict adherence to the rules, regulations, collective bargaining agreements (if applicable) and policies of the Authority including the EEO, Anti-Discrimination and AntiHarassment and Anti-Retaliation policies
Perform related duties and projects as assigned
Three (3) years of experience in bus and / or subway transit operations
Two (2) years of related supervisory experience in bus and / or subway operations
A high school diploma or equivalent (G.E.D.) from an accredited institution with the ability to comprehend, communicate and respond to instructions, orders, signs, notices, inquiries, etc. in English
Excellent organizational, confidentiality, multi-tasking and time management skills
Strong computer and analytical skills
Proficient in Microsoft Office Suite, including Word, Excel, Access, and PowerPoint
The ability to pass: background screenings; and the MBTA's medical requirements, including a physical examination and drug and alcohol screening
Handle sensitive and confidential information in an appropriate manner. Have excellent customer service and conflict resolution skills
The ability to provide internal and external customer's with a courteous and professional experience
Be available to work twenty-four (24) hours per day, seven (7) days a week. Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting, including overall employment, job performance, discipline and safety records Infractions and / or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection

Ground Support Equipment Supervisor Resume Examples & Samples

Inspect maintenance work completed by juniors prior to release of equipment. Continuously suggest to the GSE Manager and seek approval for corrective maintenance improvements, modifications to the existing maintenance systems and equipment in order to improve their performance, increase the life of the equipment, prevent possible failure and reduce maintenance costs
Maintain close liaison and communicate to GSE Manager the future need for various spare parts and material required for equipment maintenance and technical activities in order to ensure that they are available
Utilize the Maintenance Management System effectively for handling work-orders (manpower and material requirements) and to monitor the sections activities
Actively participate in the Performance Matters programme by ensuring that Performance Reviews for junior staff are opened, development plans agreed and training needs recommended. Provide on job training whenever necessary in order to maximize skills and abilities of the team
Organise, allocate, perform and supervise the daily workload in his section to effectively carry out planned/scheduled maintenance on all equipment in order to maintain them in excellent working condition, reduce maintenance costs, optimise the life of equipment and also ensure operational reliability and error free work
Ensure that all equipment meet the standard safety requirements thereby ensuring operational reliability and follow the general safety procedures in order to prevent personal injury or damage to equipment during maintenance and other technical activities
Maintain a proper log of all faults reported on various equipment, corrective action taken, duration involved and spares used in order to provide data for the Maintenance Management System. This will assist the GSE Manager in judging the progress on the workshop activities
Organize, allocate, perform and supervise the daily workload in his section in order to carry out immediate repairs on equipment under break down thus minimizing down time and meeting the urgent operational requirements and ensuring error free work
Maintaining of the safety and security in the working place at all times
Working in a manner as required by the employer and use of the prescribed safety equipment
Reporting of any injuries, strains or illnesses you suffer as a result of doing your job
Taking a reasonable care of your own health and safety
Using tools and operating equipment safely
Comply with all safety procedures as requested by dnata, airport and airlines
Vocational or Diploma (12+2 or equivalent)
5+ years of minimum experience within a large maintenance organization, ideally aviation ground support equipment specially air conditioning and/or Cargo Handling Industry
Proven ability to communicate in English (Verbal & written)
Must possess the ability to supervise and guide a team to achieve the departmental maintenance targets and possess a valid Driving License
Will relation to one of the trades below. For example
Fabrication/Welding/Sheet Metal Works
Knowledge of metallurgy, sheet metal works, fabrication and ability to carry out structural or body repairs
Knowledge of welding types/machines, welding process, ability to read blue prints and prepare drawings
Electrical/ Electronic: Knowledge of control circuits using contactors and PLC's, motors of various types and rating and associated drives, traction batteries and chargers, maintenance & troubleshooting of control panels / maintenance of HV panels, AC & DC motors, knowledge of electric vehicles control system (forklifts etc.), and exposure to electronics
Mechanical: Knowledge of differentials, transmissions, brake assemblies, steering assemblies, mast systems, hydraulic systems including pumps and valves, mechanical systems of electric vehicles (forklifts etc.) welding and fabrication with basic metallurgical knowledge, mechanical systems and assemblies fixed/mobile cranes and cargo conveying systems
Knowledge in all aspects of assembly overhauling and fault finding relating to heavy equipment and light vehicles is compulsory. This knowledge must include but not restricted to, differentials, transmissions brake and steering assemblies. A working knowledge of Hydraulics and Auto electrics would be an advantage
Hydraulic: Knowledge in all aspects of assembly, overhauling and fault finding relating to Hydraulic systems, this knowledge will include but not be restricted to, hydraulic pumps, motors is compulsory control valves and operating systems. The ability to read and understand Hydraulic schematics and electric control circuits is essential
Air conditioning and power: Knowledge in all aspects of assembly, overhauling and fault finding relating to light and heavy duty air-conditioning units as well as Light and heavy duty AC / DC generating units is compulsory. This knowledge will include but not be restricted to compressors, generators, rectifiers and control systems. The ability to read and understand wiring diagrams is essential and an electronics background would be beneficial
Engine: Knowledge in all aspects of assembly, overhauling and fault finding relating to light and heavy duty diesel and petrol engines as well as manual and automatic transmissions is compulsory. This knowledge will include but not be restricted to Detroit, Cummins, Deutz and all smaller diesel engines and all makes of petrol engines. Funk, Alison and all other heavy and light duty transmissions. The ability to read, understand and work from technical manuals is essential
Auto Electrical: Knowledge in all aspects of assembly, overhauling and fault finding relating to automotive and heavy duty electrical systems components and sub-assemblies is compulsory. This knowledge will include but not be restricted to light and heavy duty starter motors, alternators, electronic control units, PLC's and actuators

Supervisor, OTC Derivatives Support, Cork Resume Examples & Samples

Ensure all complex derivatives have been identified and accounted for correctly at each valuation point for all funds
Review OTC asset reconciliations for all complex derivative instruments
Update MIS for all complex derivatives with details of material and/or aged cash and asset reconciliation items
Promote good working relations with internal and external clients
Motivated team members with the ability to adapt and learn quickly
Well-developed management and interpersonal skills, with some proven team leadership skills
Patience, perseverance and flexibility
Excellent oral and written communication skills. Professional approach to work and personal appearance

Economic Support Cons Supervisor Resume Examples & Samples

Must have leadership skills or team leader skills and the abilities to affect changes in the organization
Good written and verbal communication skills and ability to make presentations to an audience
Must pass the Mandatory RSM New Hire Policy Training (Apply to External Hire)
Must be able to work non-traditional work schedule. A non-traditional schedule may include early mornings, late evenings or weekend work
Frequent traveling and overnight stays
Have a valid Georgia Driver License
Must have reliable transportation for work, traveling to meetings and for other official business for the agency
Intermediate or advanced knowledge of Microsoft Office Products to include Excel, Word, and PowerPoint
Working experience involving Medicaid or comparable eligibility program
Two (2) years of experience working in a supervisory or team lead role
Two (2) years of experience working at the lower level Economic Support Cons 3 (SSP052) or position equivalent
Bachelor's degree in a related field from an approved accredited college or university AND Four (4) years of related experience, two years of which working in a supervisory or team lead role

Supervisor Sales Support Resume Examples & Samples

Assumes responsibility for creating and maintaining individual team members development plans and routinely conducts performance reviews with each team member
Provides direction to subordinates on achieving specific objectives, including contributing to a quality customer experience that promotes customer loyalty, brand recognition, and revenue generation
Assume responsibility for executing the Quality Performance Management Program by consistently conducting and assessing Account Team interactions and transactions via site visits and observations; delivers timely feedback to team members and monitors team member progress
Manage service consultant team to metrics defined for Hot Cut implementation of PRI, Winbacks, and dedicated services
Participate in calibration sessions directed by the sales and service leadership team in order to closely monitor adherence standards, proper planning, and needed course correction as needs, gaps or issues are recognized
Collaborate with Sales, implementation, provisioning, and operations to plan and accurately develop solutions to needs that positively impact our commercial base objectives
Ensure that SC’s are appropriately trained, are following correct procedures, and maintaining a high degree of quality
Work with other department leaders and with the Regional Operations Management team in managing daily work assignments and workflow
Monitor day-to-day quality and production goals; monitors and assists in managing the workload to the team; and reviews and coaches to the importance of availability, quality of performance, contract compliance, and overall experience and goals
Analyze daily performance activities and provide on-going performance feedback
Assist Account Team Members with problem resolution and troubleshooting to resolve customer issues
Answer technical and procedural questions
Address escalated calls and transactions from SC by providing resolution
Perform requisite administrative tasks, including but not limited to preparing reports, reviews and other necessary documentation
Maintain working knowledge of all systems
To be a successful Sales & Service Supervisor at Frontier, you will need the following
Supervisory experience in a fast paced sales environment
Strong customer facing and executive review presentation skills
Retail or Call Center experience is preferred
Previous implementation skills
Exhibit “Delight the Customer” values, ability to show passion for our Customers
Strong Analytical skills to help review key performance indicators (Net Revenue, Revenue per Call)
A strong desire to grow market share, sales and achieving overall quality and customer service results
Maintain a busy calendar and work in high demand environment
Outstanding Leadership skills to include

Supervisor, QC Support Resume Examples & Samples

Demonstrate understanding of all applicable assays required to support raw material compendial testing
Maintain QC equipment, including qualification and calibration. Assist QC Manager to identify new equipment needs. Drive new equipment sourcing, purchase, installation and activation procedures, as necessary
Assists in stability programs including drafting and approval of protocols, ensuring stability pulls and reports are timely
Assists in Sample Management practices, ensuring change of custody and maintenance of LIMS
Assigns, reviews, checks work of staff, assisting in the laboratory, as necessary
Recommends candidates for hiring, termination, prepares and conducts performance reviews and salary reviews, and applies company policies
Reviews and verifies analytical data and reports ensuring accuracy and consistency. Identify and implement process improvement strategies to prevent reoccurrence of observed frequent errors. Identify and analyze data trends and apply experience to drive root cause identification
Identify, initiate and author deviations in a time sensitive fashion (including hypothesis identification and testing strategies, as necessary). Review and mentor deviations/investigations conducted by other QC personnel. Conduct root cause analysis and identify corrections that address the true root cause (where applicable). Author and execute change controls including evidence based justification for proposed change
Develop and maintain a training program for QC staff on general and/or method specific SOPs
Accurately ships samples and fills out appropriate paperwork, as necessary to support the projects
Performs general lab housekeeping, including cleaning/sterilizing of lab and lab materials, disposal of trash and recyclables, autoclaving, ordering and stocking supplies, etc
Able to move into a QC Manager role on a periodic basis in the absence of formal management staff
Play a critical role in providing day to day and year end performance feedback to team
Reviews and signs off on Certificates of Analysis
Actively leads and participates in team meetings
Adhere to and enforce all Corporate and Site level EHS requirements at all times
Ph.D. in Chemistry, or related field with at least 2 years of experience; MS in Chemistry, or related field with at least 3 years of experience; B.S/B.A. in Chemistry, or related field with at least 7-9 years of experience
7+ years of relevant work experience in a current Good Manufacturing Practices (cGMP) environment with progressive responsibilities
Prior leadership training experience
Prior pharmaceutical Quality experience within the QC and Support Staff segment
Prior cGMP documentation and experience
Experience mentoring/supervising junior staff regarding laboratory procedures
Experience writing Standard Operating Procedures and analytical methods
Experience with Analytical laboratory OOS and atypical investigations (including root cause analysis)
Experience with compendial assays preferred
Experience with stability programs preferred
Experience with sample management practices preferred

Supervisor, Internet Tech Support Resume Examples & Samples

Responsible for assisting the Tier 1 Manager in all operations of the Tier 1 tech support group
Must maintain acceptable call statistics including hold times, talk times, and percent transfers to Tier 2 support
Develop and maintain an atmosphere of friendly, professional, and effective technical support for high-speed customers
Train and maintain TSR staff skills at the highest possible technical and operational proficiency levels
Develop and implement plans for increasing call center productivity and communication with necessary systems and departments
Successful completion of Mediacom CSG and Cable Modem training programs
Minimum of 6 months experience as Tier 1 TSR
Working knowledge of high-speed cable modem network topology
Experience with common Internet software including MS Internet Explorer, MS Outlook, and MS Outlook Express preferred
Must be a flexible, independent, self-motivated problem solver who can consistently work and enjoy a fast pace
Must be able to work under strict guidelines
Must have strong analytical thinking skills
Strong organizational skills including the ability to manage multiple tasks
Strong verbal and written communication skills in a professional manner
Ability to work flexible hours including, evenings, weekends, holidays and overtime as required. Must be able to work regular schedule hours
Must have excellent attendance record, a good call statistic history and no written disciplinary action (excluding written verbal) within the last 6 months

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