Support Tech Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the support tech job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

D Herzog

Damian

Herzog

7171 Katrina Prairie

Chicago

+1 (555) 147 1313

7171 Katrina Prairie

Chicago

Phone

p +1 (555) 147 1313

Experience Experience

Philadelphia, PA

Support Tech

Philadelphia, PA

Towne Group

Philadelphia, PA

Support Tech

Documenting all customer related conversations, steps and actions taken, and results and resolutions obtained throughout each call
Following proper troubleshooting steps, ask clarifying questions, and discover underlying causes of concern
Maintaining effective call ownership by providing timely resolutions, maintaining contact on ongoing issues and managing open items
Submit knowledgebase articles on a regular basis to update customer and team member education
Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including WorldWide Business Standards
Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments
Provide expert and creative solutions to user problems of complex nature to ensure user satisfaction and productivity

Detroit, MI

PC Support Tech

Detroit, MI

McCullough-Wehner

Detroit, MI

PC Support Tech

Working knowledge of establishing computer connections on existing networks
Perform monthly maintenance on classified systems including install Microsoft patches, McAfee Anti-Virus and perform system/baseline audits
Provides second/third level enterprise desktop support to ensure adherence to established service levels
Install, configure, and repair network printers and Multi-Function Devices -Assist with security-related updates and patches
Performs system or network administrative functions such as reviewing of system logs and back-up activities
Provide customer focused & friendly HelpDesk/Level 1 computer technical support via phone, email, remote assistance or visiting user
Assist with reviewing policies and procedures

present

Dallas, TX

Application Support, Tech Lead

Dallas, TX

Crist Inc

present

Dallas, TX

Application Support, Tech Lead

present

Integrating plans and dependencies
ITDR planning activities across IT
Answer ad hoc concerns/questions from business partners concerning ITDR planning and testing
IT BCP/BIA analysis including key messaging & action planning around gaps
Engage with engineering, operations, EBC, and the business units to achieve program benefits
ITDR Dashboard development and monitoring
Provide coaching and mentoring to Operations management and staff

Education Education

Bachelor’s Degree in Computer Science

Liberty University

Bachelor’s Degree in Computer Science

Skills Skills

Attention to Detail
Edits and publish assigned knowledgebase articles
Submits knowledgebase articles on a regular basis to update customer and team member education
Effectively educate customers on product use and assist them in fully utilizing available features to improve office productivity
Life Insurance, Short and Long Term Disability, AD&D
Ability to prioritize, handles stress, and adapt to change
Excellent organizational troubleshooting, problem solving, writing skills, interpersonal and communication skills
Knowledge of computer hardware, operating systems, database structure, and networks is
Effectively educating customers on product use and assist them in fully utilizing available features to improve office productivity
Provides superior customer service and does not sacrifice quality in order to meet statistical goals

Create a Resume in Minutes

15 Support Tech resume templates

Read our complete resume writing guides

Desktop Support Tech Resume Examples & Samples

Performs computer hardware and software installation and configuration
Interacts with customer as directed, responding to routine technical questions or request for information
Collaborate with service desk to identify remote resolution issues

Cps Support Tech Resume Examples & Samples

Handles Client Interactions In A Professional, Courteous Manner
Provides Accurate Information To The Client. Explains Products And Policies So The Client Can Understand
Fulfills Incoming Service Request From CPS Clients And Relationship Officers Regarding Escalations And Research Requests
Performs Escalations Support For The Level 1 Techs Related To Clients Concerns/Questions
Monitors The CRM Service Request Queues To Quickly Assume Ownership Of An Escalation And Take The Necessary Action To Resolve The Issue Or Request
Subject Matter Expert For CPS Support
Prepares And Provides Supporting Documentation For Completed Research Requests
Interacts Effectively With Multiple Teams Within The Commercial Organization
Perform Quality Checks Of Departmental Work
Ensure All Service Level Agreements Are Achieved And Properly Documented During A Scheduled Shift
Perform All Work In Accordance With Established Health And Safety Procedures
Actively Provide Feedback On Vendor Performance And Assist With Vendor Improvement
High School Diploma Or Its Equivalent Required
Must Have Extensive Knowledge Of Level I Phone Support And CPS Products
Minimum 3 Years Previous Client Service Or CPS Product Knowledge Required
Superior Client Service Skills And The Ability To Articulate And Explain Information Clearly & Concisely Both Verbal And Written
Advanced PC Skills Required
Detail Oriented. Analytical Skills
Fast Paced Environment. Handle Multiple Tasks At One Time
Superior Organizational Skills And Able To Work With Minimal Supervision

Cps Support Tech Resume Examples & Samples

Handles Client Telephone Interactions In A Professional, Courteous Manner
Follows Departmental Policies And Procedures, Particularly In Regards To Client Confidentiality
High School Education Or Equivalent
Superior Client Service Skills And The Ability To Articulate And Explain Information Clearly & Concisely
Superior Telephone Communication And Troubleshooting Skills Are Required. Must Be Able And Willing To Learn About New Devices, Products And Services In An Expedient Manner

Desktop Support Tech Ops Analyst Resume Examples & Samples

Production support to include problems resolution, technology moves, new user’s configuration, hardware, build and operate functions, operating systems, application support, desktops/laptops roll-outs, id administration, etc
IPad/Android/Smart Devices
Regular contributions to create and update documentation
Blackberry/smart device knowledge

Apps Support Tech Spec Resume Examples & Samples

8-10 years of experience within IT industry, preferably finance/banking sector
Strong hands-on experience with in-depth knowledge of AbInitio, Websphere and Oracle is mandatory
Manage deployments – must have worked with automated deployments and continuous flow integration
Experience with ordering h/w, installing rpms, loadbalancing, failover design decisions, disaster recovery planning etc
Managerial experience in running infrastructure support projects with 24*7 support, experience with L1/L2 support
Technically strong understanding of the vendor support related questions and debugging performance issues etc
Provide status updates to management on ongoing project activities
Good understanding of Netezza and Teradata databases to troubleshoot query performance issues
Demonstrate innovative thought process to solving problems
Experience in configuring and using build automation tools and performance monitoring tools
Bachelors Degree in Computer Science or Equivalent

L Desktop & Wifi Support Tech Resume Examples & Samples

Primarily Mondays through Fridays, 9am-6pm, although occasional exceptions will sometimes arise
Primarily 40 hours per week, although some overtime may be required occasionally
On-Call is required from 7am-9am & 6pm-8pm on weekdays. No on-call is required on weekends
They must be able to execute all assigned projects quickly and efficiently. Some travel may be required; for local travel they may be asked to use their own transportation. Very occasional night and/or weekend work may be required
A+ certified or comparable experience
Must have at least three years of experience supporting PC hardware and software. Must have a strong working knowledge of Desktop OS 7 / 8
Working knowledge of Active Directory
Must have good communication skills and be able to work professionally with internal and external clients
Service Now Tickets
Working knowledge of mobile platform OS’s
Strong knowledge of mobile hardware platforms including smartphones and tablets
Hardware Activation
Device configuration and shipping
Installation and customization as needed
Support of MobileIron management SW
Support of email / Exchange on mobile devices
Provide phone support as required
Computer deployment experience preferred
An understanding of Active Directory
PC builds
Procure all PCs and peripherals (PC pick-up and new PC deployment)

Systems Support Tech Resume Examples & Samples

Escalate and communicate customer issues and network related alerts to Networking Management Team
Monitor, maintain and fix servers, operating systems, network configurations, software applications, and hardware
Administer and monitor system availability and performance tools
Add and enhance monitors for various systems
As a team member, work to meet or exceed service level targets
Troubleshoot and resolve complex problems
Solve or document and further escalate issues as needed
Update and create internal articles and/or documentation
Work closely with internal and external customers
3+ years of progressively responsible, hands-on operations experience in a high availability data center
Significant experience with Active Directory, Windows networking administration, and knowledge of web technologies
Data Center Experience a plus
Help Desk or Technical Support Experience a plus
Experience with Structured Cabling and Network Wiring
Microsoft certification (MCSE, MCDBA, MTA, MCTS, MCSA, CCNA, VCP or other certification relevant to this job description)
Comprehensive knowledge of Windows operating systems for servers and workstations, including Windows Server 2008
Working Knowledge and Understanding of DNS
Demonstrate excellent attention to detail
Ability to multi-task efficiently, work independently and/or as a part of a team
Able to learn and adapt to new technologies through self-directed training
Ability to interact with peers in a professional, articulate manner
Working Knowledge of Network and Server Equipment (i.e., Cisco, Dell.)
Basic knowledge of Cisco CLI

Distribution Support Tech Resume Examples & Samples

FTP Client software experience
Helpdesk / IT desktop support experience
Experience with broadcast automation/engineering hardware/software
Experience with audio editing

Production Support Tech Manager Resume Examples & Samples

Bachelor’s degree in Computer Science & Engineering
7- 10 years of experience in technology
5 years of managing and leading projects/teams
Excellent inter-personal and communication skills
Experience with Business Intelligence & Analytics products/tools is a plus
Experience in .Net/Java/ORACLE is a plus

On Wing Support Tech Cvg-nightshift Resume Examples & Samples

Inform and Focus the needs of customers
Build customer relationships through good communication skills and understanding of customer perspectives
Line maintenance, engine changes, module removal & installation, or LRU removals and installations

On Wing Support Tech-sel Resume Examples & Samples

Minimum 3 years of experience in repair of large commercial engines
Federal Airframe and Power plant Mechanic (A&P) license
Ability and willingness to travel on short notice to domestic and international locations air of large
Approach work with a “can-do” attitude and a sense of commitment to both team and customer

Construction Operations Support Tech Resume Examples & Samples

Ensuring that all aspect of construction operations on each project site comply with applicable Safety, Quality, Schedule, Cost Tracking, and Execution meet company program and policies
Ensuring the staffing of assigned construction projects with appropriately trained and skilled professionals needed to successfully provide the contracted services
Supports the development of construction execution plans for projects and proposals which minimizes cost and duration of construction activities
Supports the preparation of bids and proposals
At least 10 years of experience (preferably fifteen years), of which at least four years (preferably seven years) will have been at a site managerial level position
Experience must include support management of either LNG and or onshore O&G projects

Apps Support Tech Specialist Resume Examples & Samples

3+ years Cisco video conference industry experience
Knowledge of generalized basic network troubleshooting including trace route and PING, Telnet and SSH
BA/BS Degree in Computer Science or related technical discipline, or equivalent practical experience
Plus: Experience working with building construction project managers and managing
Plus: Experience with use of virtual meeting rooms (Pexip, MCU)

Support Tech Resume Examples & Samples

Technical Experience preferred
Troubleshooting Experience preferred
Customer Service Experience required

Support Tech Resume Examples & Samples

Answers and process' incoming customer calls effectively and efficiently to optimize customer experience by
Maintaining effective call ownership by providing timely resolutions, maintaining contact on ongoing issues and managing open items
Submit knowledgebase articles on a regular basis to update customer and team member education

Shared Info Support, Tech Ld Resume Examples & Samples

Business Development - Conversion of clients from legacy to APP
Operational Readiness & Training - User training, intra-team training, new team member onboarding
Cross-portfolio projects lead and coordination to ensure consistent messaging and planning
Ensures appropriate project and operational support, including support of Initiatives, Production Support and other functions within the APPs Business Management team
Owns the Change Management process, adherence to Line of Business and Enterprise standards for Change Management standards
Ensures development and completion of impact assessments, business requirements, testing, and automated/manual controls for applications interacting with the APPs
Oversees the completion of data analysis/lineage, operational support requirements such as SLAs and control reports, and other technical/business support activities for the shared information asset(s), as appropriate for the effort
Establishes operational objectives and performance requirements. Ensures APPs Operational Framework is updated, processes are adhered to and ongoing needs of the portfolio are addressed
Assesses and continually manages resource needs, planning for future needs, risks and project attrition
Develops and maintains a productive working relationship with high-level portfolio/project sponsors, key client contacts and work stream leads to ensure cohesive execution
Reviews project plans submitted by Initiatives project managers. Integrate and develop detailed portfolio and project plans/schedules, release plans, accounting for key dependencies and milestones
Monitors portfolio/initiative milestones and critical dates to identify potential jeopardy of project schedule. Working with Initiative leads; identify ways to resolve schedule issues. Keep management aware of the situation. Manage any efforts on related projects
Establishes and ensures consistent, timely and accurate portfolio-level reporting of operational metrics, initiative progress and overall portfolio health
Assesses variances from the portfolio and project plans, analyze operational metrics, and develop and implement changes as necessary to ensure that the portfolio remains within specified scope and is within time, cost and quality objectives
Identifies risk and issues; establishes mitigation plan to facilitate issue resolution
Provides the team with constructive feedback as it pertains to project or overall portfolio performance. Work with Initiatives and Operations team to integrate areas of improvement into the framework and operations processes
Coaches or mentors junior staff and consultant(s), with the ability to influence others in sensitive situations, while maintaining effective relationships
College Degree or equivalent experience (8-10 years related experience and 2+ years management experience)
5 -7 years of data warehouse and/or data management experience
At least 10 years staff management experience leading teams with employees and consultants
Understanding of data management concepts, processes and tools; experience within data warehouse environment providing oversight or operational support
Experience with development projects as well as operational/production support teams

Technical Support Tech Resume Examples & Samples

Microsoft Windows (server and desktop), Linux (server and desktop), and Mac Support
Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
Proven skills in PC repair, troubleshooting, deployment, and liquidation
Experience communicating verbally and in writing with peers, management, contractors and vendors
Industry training such as Microsoft MCSE, MCITP,
Experience with Cisco IOS (CLI) or Cisco certification
Advanced Linux systems administration skills / certification
Experience with scripting, programming, or SQL

VIP / Premier Support Tech Resume Examples & Samples

Requires past experience as a Premier/VIP Support tech
Requires competence in serving as the initial point of contact for troubleshooting hardware/software PC and printer problems
Ability to obtain Public Trust Clearance

Quality & Manufacturing Support Tech Resume Examples & Samples

Make on-line risk decisions regarding pre/post process assessments and responds to quality issues such as filing problems, commodity and packaging material problems. Enters packaging/commodity complaints and holds into the vendor assurance database
Performs the product assessment panel on the weekends
Collects samples for materials analysis and the evaluation of holds
Participates on LEAN and Continuous Improvement Teams
Know and understand the site’s CCP’s and report any findings of deficiencies to site’s quality manager or designee
In-depth knowledge of all areas of the factory
Ability to respond/react in a fast paced, changing environment

Mobile Device Support Tech Resume Examples & Samples

Basic Qualifications
Requires competence in setting up smart phone and working with carriers in resolving issues
Demonstrates ability to work independently or under general direction
*Contingent upon contract award*** Start Date March 2017

Production Support Tech Resume Examples & Samples

Liaise with Tier I and II groups
Prioritize and resolve issues quickly
Use BMC Remedy Action Request System 8.1 to track tickets
Use Toad of Oracle to: write SQL queries and analyze tables / grants/ functions/procedures/ packages /triggers
Provide technical validation for knowledgebase articles
Shows initiative to continuously improve production support team processes
Determine reoccurring issues within the various CA applications and participate in problem management activities and release planning
Create Standard Operating Procedures for other groups to help with their knowledge of the application and help decrease the time needed to resolve issue

Systems Support Tech-night Shift Resume Examples & Samples

Track & manage contemplated change notices and change orders in the Remedy database
OTHER RESPONSIBILITIES
Additional tasks or duties will be subject to change based on the direction for the Team Lead and/or Manager
1-2 years of related experience

Technology Support Tech Resume Examples & Samples

Monitor and update the internal ticketing system for assigned tickets and assigned locations and/or projects. Assist the Technology Support Lead in performing report analysis and discussions to address ticketing performance issues and assignments
Follow the Emergency Non-Business Hours policy which may require Emergency site visits to locations after regular business hours
Must be willing and able to alter shift schedule as user support demands change or technical projects require. This may require evening or night shift work for various lengths of time
Associate's Degree, Bachelor's degree strongly preferred
1-3 years' related experience that includes building and maintaining HP and Dell work station hardware, peripherals, HP printers and Windows Operating Systems
Thorough understanding of computers and troubleshooting techniques - quick learner and self study
Experience with on-site troubleshooting of work station hardware, software, server and networking issues
Strong customer service skills. Proficient in both written and oral communications
Proven ability to work under stress and meet deadlines
Organized, self-directed, customer-service mentality

Technical Support Tech-cable Technician Resume Examples & Samples

Ability to follow blueprints
Complete understanding of industry cable test procedures and equipment for a variety of different cabling systems (Copper/Fiber test equipment, OTDR, Network analyzer, vfl etc.)
Inventory, track and manage project related materials throughout project lifecycle
Ability to work under pressure and deadlines
Thorough understanding of Cat 5, Cat 6 and OM1 - OS2 fiber optic cabling systems

System Support Tech Specialist Resume Examples & Samples

Requires customer service skills preferably in a technical environment
Proficiency with Microsoft Project highly desired
Navy/Boeing/P-8 information systems background highly desirable
Proficiency with reading engineering drawings/blueprints highly desired

System Support Tech Specialist Resume Examples & Samples

Coordinate revisions to provisioning data by collecting and analyzing complete information across organizations, contacting customers to identify requirements. Develop solutions for more complex issues and provides direction to complete the product revisions
Support development of customer requested complete part configurations by analyzing complete engineering drawings, manufacturing plans, and customer unique requirements, and assisting/creating parts lists for release to meet customer requirements not identified during initial design phase
Requires experience using technical data including logistics engineering, logistics support analysis, technical publications, support equipment, spares, provisioning, field services, maintenance to support product lifecycle
Requires experience with Engineering Bill of Material
Proficiency with Microsoft Office required, proficiency with Microsoft Project highly desired
Proficiency with interpreting commercial technical data including drawings, maintenance and operations manuals highly desired

Application Support, Tech Lead Resume Examples & Samples

Create process narratives by collaborating with process owners and managers to ensure proper documentation of all significant processes
Engage with process owners, process managers and IT owners in remediation of any control deficiencies
Execute work programs to test operational effectiveness of key controls using a variety of approaches, including sampling, corroboration, observation, performance, etc
Accountable for identifying, evaluating, documenting, and monitoring the remediation of control deficiencies
Design, implement, and communicate key reports and test results for management on compliance obligations and progress against compliance plans
Responsible for consistency and quality in SOX compliance work across Operations
Understand both upstream and downstream operations to proactively manage controls that impact end-to-end processes
Implement and maintain an Ops control self-assessment process
Provide coaching and mentoring to Operations management and staff
Perform other duties as directed
8-10 years of IT experience
6-8 years of lead experience in SOX 404 compliance, COSO, COBIT, ITGC testing, risk management, audit, and process consulting for Fannie Mae, Freddie Mac, and/or Big Four accounting firms
Expert knowledge of compliance and control requirements for operations tools and processes
Proficient in compliance and controls testing, data analysis, data manipulation, research, policy, and procedure development, and related activities
CISA preferred or other audit-related certification
Graduate degree or advanced studies

PC Support Tech Resume Examples & Samples

Provide customer focused & friendly HelpDesk/Level 1 computer technical support via phone, email, remote assistance or visiting user
Timely recognition, resolution, and follow-up of Level-1 HelpDesk tickets, or escalation to Level-2 or Level-3 technicians
Continuously maintain and update the IT department asset management database in Numara Track-It!
Provide detailed documentation of helpdesk support via Numara Track-It!
Install, configure, and troubleshoot PC hardware and peripherals
Install, configure, and troubleshoot, Windows 7, and PC applications
Re-image desktops and laptops as needed
Install, configure, and repair network printers and Multi-Function Devices -Assist with security-related updates and patches
Create and update Helpdesk documents
Develop user training and instructional materials as needed -Assist with the control and maintenance of Government and contractor owned property
Disposal of Government owned computer hardware
Office administrative tasks in support of department and government requirements including shipping and receiving
Provide additional assistance as needed to support department and government requirements
Maintain a clean and organized work space
Associate's degree in a related field or equivalent combination of education and experience
Two years’ experience = 1 year of education
Microsoft MCITP or Microsoft MCSA Windows 7 Enterprise Desktop Administrator certification comprised of exams 70-680 and 70-686, are required and may be obtained within 90 days of hire
CompTIA A+, Network+, or Security+ certification is required and may be obtained within 90 days of hire
Two years direct customer service experience, or Level 1/Computer HelpDesk experience in a Microsoft Windows Enterprise environment
Valid Driver's License and passport will be required
Strong customer service skills are a must
Previous experience with asset management tracking software desired
Familiarity with DoD Information Assurance compliance is highly desired
Basic troubleshooting skills and technical knowledge
Basic understanding of computer networking
Familiarity with HelpDesk software, preferably Numara Track-It! desired
Windows Deployment Services & Windows Automated Installation Kit experience a plus
Moderate proficiency with Microsoft Windows 7
Moderate proficiency with Microsoft Office 2010
Ability to prioritize, schedule, coordinate and manage a variety of activities and projects
Must be able to lift and carry up to 50 pounds
Work both independently and cooperatively within a cohesive group
Assist with reviewing policies and procedures
A valid US Passport and Driver’s License is required

Tier Support Tech Lead Trusteer Resume Examples & Samples

Focal point and assistance in the investigation of complex issues handled by all support levels
Work closely with R&D, Product Management, and PMO on serviceability aspects of the products including representing support needs and feedbacks at product release lifecycle stages
Responsibility for training and knowledge transfer to support from Product, R&D, Security, Deployment and the Operation teams
Define & Develop internal tools to reduce the handling time and investigation efforts for support cases
Responsible for customer interactions/communications while being the support liaison between customer, Product Management, R&D, Security and Business units
Perform in-depth troubleshooting including remote sessions, reading system dumps and going through the product code level to identify and solve complex support issues that were escalated by other support levels
Maintain a low rate of non-bug escalations to the development team
Write technical notes and troubleshooting procedures to be used by the entire support organization
Managing assigned cases to meet service levels
3+ years’ experience in similar technical support and/or deployment position – MUST
Proven experience with the following technologies: Network architecture and terminology, HTML, JavaScript, CSS, ASP and/or PHP, SQL and Web servers
Experience in Windows Desktop/Server troubleshooting, Active Directory, GPO, batch files & registry, Installation, and configuration of Windows desktop applications and Windows IT operations
Knowledge in Network topology and troubleshooting in L2, routing, protocols and load balancing. NAT, TCP/IP, FTP, HTTP and SSL
Good knowledge of, Linux and Mac operating systems
Experience working with internal teams such as – R&D, Product Management, Operations, and NOC
Troubleshooting capabilities and ability understand flows and provide creative technical solutions
Capabilities of building organized processes and structured formal documentation
Multi-tasking, self-learning, highly motivated and a team player
Fluent English and excellent customer facing and communication skills (both verbal and written)
Software security background
MCITP/MCSE
Experience in Windows SysInternals / Kernel (KMDF), Debugging Tools, Interrupts & Exceptions, Error Reporting, Dump Analysis, Multitasking/Multiprocessing, WDM and Memory Management
AWS Network topology & Frameworks
Experience in a multinational organization

Instructional Support Tech Resume Examples & Samples

Experience in Woodworking and Metalworking
Familiarity with basic properties of materials used in Studio Art classes (including, but not limited to: metal, wood, plaster, clay, pigments, inks, adhesives, solvents, fasteners, etc.)
Basic knowledge of MSDS, as well as the hazardous aspects of formentioned materials
Skill to operate and maintain all equipment in woodshop and metalshop. (including, but not limited to: saws, sanders, drills, nail guns, foot shear, cutters, grinders, welders, plasma cutters, torches, clay mixer, kilns, foundry, forge, laser cutter.)
Ability to operate a computer for tasks including: email; material and equipment research; purchasing; recordkeeping; financial account maintenance
Ability to plan, organize and follow a weekly schedule
Ability to maintain records for equiment and materials
Ability to project and respond to needs for equipment and materials by classes
Ability to manage the safe storage of materials and equipment
Possession of a valid California State Driver’s License and driver’s insurance
Ability to operate a forklift, delivery truck or van, and maintain and excellent driving record
Ability to occasionally move, lift, or reposition items weighing 50-100 lbs
Education level of MFA in Studio Arts, or comparable
Work experience in HAZMAT handling
Work experience in construction, carpentry and/or welding
Work experience in lead direcion, instruction or training of stakeholders in the use of power equipment
Work experience in purchasing and inventory maintenance
Work experience in an Art Gallery or Art Museum
Letter of interest (Cover letter)
Current curriculum vitae/resume
Three (3) references who can speak to a broad range of candidate’s professional qualifications (including name, title, and telephone number)

Application Support, Tech Lead Resume Examples & Samples

At least 8 - 10 years of directly relevant professional experience
A bachelor's degree in a relevant field or equivalent professional experience
Experience designing highly available infrastructures for mission-critical applications
Knowledge of enterprise architecture, application design patterns/solutions across multiple virtual compute environments including Windows, AIX, Solaris, Linux, zOS
Knowledge of business process engineering principles and processes
Understanding of application development methodologies, experience working in multiple SDLC and AGILE methodologies. Worked with enterprise PMO to revise defined methodologies (2015)
Experience in grid computing
Experience in the design and development of large enterprise networks. Focus on security, fail-over, standards and throughput
Experience in a market data distribution environment
Knowledge of enterprise disaster recovery processes and procedures

Application Support, Tech Lead Resume Examples & Samples

Assess production readiness and control compliance of releases and changes by reviewing and enforcing service management operational requirements. The individual will review requirements and design solutions to ensure that changes meet operational requirements
Manage transition of small to large projects including coordinating transition activities and communicating effectively to a diverse group of stakeholders, involving technical developers, architects and project managers within multiple IT groups, business area groups and external vendors
Enforce adherence to the corporate standards as well as service management operational requirements in regards to the application development lifecycle by identifying risks and escalating as needed
Relationship management with Business Technology and Shared Services divisions with a strong customer focus and partnership across IT teams
Focus on customer satisfaction and reduce operation support cost by reviewing, analyzing, detecting and escalating risks and issues associated with all changes
Utilize technical and project management skills to identify gaps and develop solutions to support business processes within the organization
Provide leadership and guidance to junior members of the team for significant department projects
Provide expert advice and recommendations to management for adoption/implementation of new processes and procedures
Bachelor's degree in Computer Science, IT, related field, or equivalent work experience
8-10 years of related professional work experience with strong leadership and people management skills
ITIL background and/or certifications and understanding of ITIL processes
Must possess strong knowledge of application and infrastructure architectures in wide variety of fields such as information security, disaster recovery, change and release management
Executive level reporting, excellent Excel and PowerPoint presentation skills
ITIL v3 Intermediate Certified with a specific concentration on the Release, Control and Validation Capabilities or the Service Transition Lifecycle
Familiarity with Service Now
Ability to work effectively with continuous change and short deadlines
Demonstrated business acumen, problem solving skills
Excellent interpersonal skills in areas such as teamwork, facilitation and negotiation

Technical Support Tech Resume Examples & Samples

A history of resolving complex support issues that may not be well documented, and apply your knowledge to writing and improving support procedures
Demonstrated ability in leading or playing key roles in large cross-functional projects and delivering those projects on time and within guidelines
Ability to perform advanced system administration activities and are a subject expert in at least one area of technology
A history of assigning work to more junior technicians
The ability to evaluate new technology; deploy and maintain new services
The ability to analyze competing projects, assess technical risk, and communicate impact to the business
Have a strong understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
Have hands on experience with MDF/IDF Data Cabling / Computer Facilities maintenance
Adaptability in learning and deploying new technologies
Project Management Certification (CAPM, PMP)

Systems Support Tech Resume Examples & Samples

Create and/or update technical and procedural documentation utilized by the team, L1, and L3
Assist in training new and existing team members
Document all events and actions occurred in the client's Remedy database
Monitor server system alerts and take appropriate action
Collaborate with multiple internal and external teams for support and/or project scope
Resolve end user customer issues via email, phone, IM, xMatters page, or Remedy incident ticket
Identify repetitive issues in the Client's environment and collaborate with L3 for problem management
Ensure clients’ needs are met in a timely and cost effective manner
Communicate ideas for improving company processes with a positive and constructive attitude, and for developing this attitude in others
Keep the Manager, Team Lead, and others informed about major issues that may impact client relations
Participate in a rotational pager

Principle PC Support Tech Resume Examples & Samples

Candidate must currently hold a U.S. Government security clearance or have held one in the last two years
Self-starter/ Quick learner / self-directed
Comfortable with direct supervisor located off-site
Requires attention to detail and the ability to follow precise instructions
Must be able to spend an entire work day on their feet (walking, up/down stairs, standing, crawling under desks)
Experience using drive imaging tools
Knowledge about IT security procedures
Candidate must have a minimum of 4 years technical support experience
Candidate must currently hold a U.S. Government security clearance or have held one in the last two years
Candidate must be a US Citizen or Permanent Resident. Position will be located in Palm Beach Gardens, FL

Support Tech-enterprise Resume Examples & Samples

Effectively educate customers on product use and assist them in fully utilizing available features to improve office productivity
Provides superior customer service and does not sacrifice quality in order to meet statistical goals
Submits knowledgebase articles on a regular basis to update customer and team member education

Tier Desktop Support Tech Resume Examples & Samples

Extensive experience working in Mac environments
Experience working in large environment supporting a large quantity of users
Experience with Mobile device management

Customer Support Tech Analyst Resume Examples & Samples

With the customers best interest in mind, the TSA shows outstanding problem solving and technical skills to effectively solve customers’ question and / or technical challenge Accurately document all customer interaction, research and resolution
Acquire product knowledge to competently demonstrate the products and services we sell Assist customers with installation of product user interface and site navigation
Internal systems knowledge such as CRM, billing, admin tools, website and production systems. Provide login, search, usability, and technical support for multiple proprietary products and services
Provide high quality customer support to internal and external customers via phone, email, and chat Train, support, research, resolve and respond to inquiries and escalations received from internal and external customers
Perform basic browser troubleshooting Handle billing need such as payments, research, invoices, and usability of online billing tool Escalate issues to second level team when necessary
1 year customer service in technical contact center environment or equivalent training, 2 years preferred Strong customer focus to interact with customers Problem Solving and basic technical skills excellent customer service skills
40 hour work week; minimal travel
Office environment Preferred 2 or 4 year degree Ability to multi-task and handle incoming calls as well as emails Customer Service / Team Player oriented Professional attitude and positive demeanor at all times
Ability to work independently on assigned projects
Preferred knowledge of database strategy, basic networks concepts (i.e. DNS, shares, privileges)

Tier, Desktop Support Tech Resume Examples & Samples

Real world experience with Mac and Windows OS
Excellent organizational skills and multi-tasking abilities
Emphasis on task quality (be thorough, detail-oriented, responsible)
An ability to work efficiently and effectively without sacrificing quality
Strong communications skills and ability to work cohesively as part of a team
A desire to continue to learn in the environment

Operations Support Tech Resume Examples & Samples

Demonstrates and promotes the company vision (4 I’s)
Follows all Fisher Clinical Service (FCS) Standard Operating Procedures
Willingness to learn and understand the goals of the department
Assist other team members with fulfilling all internal requests
Ensures that inventory is stored properly and safely. Maintains warehouse for Safety, Neatness and Organization
Stock warehouse areas with necessary items needed for On-Time-Job-Finish for production rooms by utilizing A First in First out (FIFO) system
Locate Inventory in appropriate storage locations. (i.e. Cold chain, Staging and controlled etc.)
Perform Cycle Counts to maintain inventory accuracy, assist other departments with inventory movements and run inventory reports for stock put-away
Other duties as required by management
Able to work overtime when needed to accomplish customer needs
Review replenishment reports to include, transfer and inbound reports for support of put away processes associated with distribution protocols
Replenish of distribution protocols in forward pick zones to include movement of stagnant protocols for long term storage
Put away canceled distribution orders, this process includes cycle count prior to put away to ensure inventory accuracy
Identifies discrepancies as they arise and assists with problem-solving and fact-finding to help resolve the discrepancy
Assists with technician I duties when needed
Consolidate inventory to assure maximum and efficient storage
Assists with technician I and II responsibilities when needed
Supports Supervisors and Leads and utilize all resources to increase knowledge of all warehouse functions
Able to pass background checks for the handling of all DEA items stored in secured areas
Be able to work independently using problem-solving skills to correct discrepancies that arise
Capable to train all new entry level technicians in all areas needed to perform daily tasks
Able to follow all FCS policies affiliated with driving FCS registered vehicles for transporting items between all FCS buildings. (EG. Straight Trucks and Van)
Ability to recertify technicians on Powered Industrial Vehicles (PIV) yearly
Willingness to train and qualify on stand-up forklifts and order pickers
Use of computer and RF technologies
Must have reliable transportation and a valid driver’s license
Basic math skills for counting purposes
Capable of lifting up to 75 pounds, physical handling of inventory items, getting on and off powered industrial vehicles (PIV),climbing ladders and pushing or pulling of a manual pallet jack
Be able to work in enclosed areas, such as a DEA vault and walk in refrigerated and frozen coolers
Must not be allergic to Penicillin or Cephalosporin products
Capable of passing all standards needed for TSA clearance
Prior forklift experience a plus
Be able to work independently or in a team environment
Computer literacy with an understanding of Microsoft Windows
Maintain high level of accuracy by paying attention to detail

Desktop Support Tech-bmw Resume Examples & Samples

Position responsible for providing installation, maintenance and repairs on equipment to assure continuity of customer operations and high levels of customer satisfaction
Perform Tier II work on products and services of medium-high complexity; Tier II products include large servers and mainframe computers and peripherals, large system printers and plotters, enterprise level servers, networks and software, item processing reader/sorters and networking issues on imaging systems, medium/high complexity networking/communications equipment, network and systems management/protocols (Ethernet, Token-Ring, StarLAN, NetBIOS, X.25)
Primary services include hardware maintenance, installation, VoIP support, network management, Video Conference support, VIP support, multi-vendor maintenance and software support with a focus in the desktop and laptop hardware environment
Provide continuity of customer operations and high levels of customer satisfaction; Manage customer incidents as assigned; Build working relationships with customers and develop informal communication channels with customer account at the local level
Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately; May provide support to Associate and/or Service; Representative/Service Technician Tech when necessary
Understand and perform the various customer Service Level Agreement (SLA) requirements and elevate or escalate issues when appropriate, and/or according to established procedures
Verify that the site environment meets the requirements prior to installation or rollout; Install customer systems according to the installation plan, certify that the installation or setup of the product meets

On Wing Support Tech CVG Resume Examples & Samples

Approach work with a “can-do” attitude and a sense of commitment to both team and customer objectives
Possess a desire to learn and grow with advances in technology
GE90, CFM, CF6, CF34, and GENX experience
Demonstrated quality, compliance and customer satisfaction skills

Traveling Desktop Support Tech Resume Examples & Samples

Unbox, install and do basic knowledge of a Cisco Router
Have used a documentation tool for network design (ex. Microsoft Visio)
Needs to know the wireless connectivity between 2 buildings, how it functions, and be able to work with the infrastructure team. This person does not need to know how to configure it

Site Support Tech Resume Examples & Samples

Having general knowledge and experience
Ability to use common sense to carry out relatively basic instructions and activities
High school education or equivalent and 2+ years of related experience

System Support Tech PRN Resume Examples & Samples

Able to communicate clearly in English, both verbally and in writing
Detailed knowledge of most Microsoft client applications and Operating Systems
Highly knowledgeable of desktop hardware configurations and printers, TCP/IP
Ability to mange multiple tasks and prioritize actions

Technical Support Tech Tier Resume Examples & Samples

Handle questions via phone addressing hardware, software, cable, internet or telephone related issues
Reporting/escalating issues through the appropriate channels
Effectively communicate information with customers and team members
Diagnosing and providing a path to resolve various technical issues
Proactively identify ways to avoid recurrence of customer issues by improving processes, reviewing technical articles, and recommending changes
Strive to meet highest level of customer satisfaction by resolving customer issues in a professional and timely manner
Ability to navigate through multiple software systems while walking customers through a resolution
Additional responsibility as business needs

Senior Laboratory Support Tech Resume Examples & Samples

Education: High School graduate or equivalent
Experience: Minimum three years of laboratory related experience. Licensure: Certified PBT(ASCP), CLPlb(NCA) or CPT(ASPT), MLT(ASCP), CLT(CAN), or CLT(CSLT) preferred or equivalent related clinical laboratory experience
Skills: Problem solving ability, mathematical skills, able to coordinate technical and support operations, computer knowledge, medical terminology, good communication skills, excellent organizational and interpersonal skills

Support Tech Resume Examples & Samples

Provide expert and creative solutions to user problems of complex nature to ensure user satisfaction and productivity
Coordinate user and support issues among corporate sites to ensure timely distribution of knowledge and positive impact on user satisfaction and productivity
Research, resolve, and respond to highly complex questions in accordance with current standards. Act at the highest level of escalation for user problems within the help desk
Develop and direct projects to improve help-desk support capability
Act as a consultant and resource to the Help-Desk Manager
Demonstrate an awareness of and impact on relevant support issues on a company wide basis
Acquire, maintain, and expand knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions to help-desk users
Attend training sessions offered within the group and lead training workshops
Develop and provide expert technical training, technical coaching, and mentoring to other help-desk employees
Lead or participate in team projects that enhance the quality or efficiency of support
Lead and assist other help-desk staff in support of a major or complex product
May act as product liaison for major products, working with independent software vendors to solve technical issues as needed
Develop, define, and communicate user/technical service policies for products supported by the help-desk
Consistently model the highest levels of support orientation and professionalism
3-5 years in releated field

Technical Support Tech Resume Examples & Samples

Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41 pounds or more
Perform physical tasks all day without becoming overly tired
Use hands to manipulate small wires and objects
Occasional work in tight and/or narrow spaces, such as under raised floor
Hands on experience with x86 architecture based systems
Understanding of scripting languages
Must be capable of lifting 35lbs
Must have valid driver’s license and their own vehicle
Must be able to pass background check and drug test
Must be able to obtain a CompTIA ServerPlus within first 3 months of hire date

Senior Director of Fanatical Support Tech Support Resume Examples & Samples

Customer obsessed – works vigorously to earn and keep customers trust, and an ability to continually anticipate and meet their needs
Versatile and able to thrive in a hyper-growth environment
Operates well in an environment of rapid change and comfortable operating with autonomy
Experience of building compelling business cases, influencing leaders and presenting to external customers
Ability to meet challenging operational targets within tight deadlines
Detailed understanding of the Cloud (IaaS and PaaS) industry and associated various technologies
Deep understanding of Service Management best practices frameworks such as ITIL
Significant exposure to operational management within a critical environment
Effective troubleshooting and analytical skills and ability to manage complex and technical projects
A great attitude with internal customers and external parties, excellent written, verbal, and communications skills
Ability to collaborate with and manage diverse cross functional teams for successful customer outcomes
Experience in mentoring, coaching and training a team, ideally both technical and non-technical roles
Strong rapport and relationship building skills with both internal departments and external customers
Good communication skills and an ability to develop relationships with customer external stakeholder’s levels
Knowledge of Amazon Web Services and its products & services

On Wing Support Tech-sel QTC Resume Examples & Samples

Take ownership for and follow through on full scope of work tasks and projects
Build customer relationships through good communication skills and understanding of customer
Ability to work night shift, as required

PC Support Tech Resume Examples & Samples

Provides second/third level enterprise desktop support to ensure adherence to established service levels
Performs root cause analysis to quickly recover from service interruptions and prevent recurring issues
Installs, configures and maintains computer hardware, peripherals and applications consistent with IT standards and processes
Researches, designs and tests standard enterprise image builds, and establishes processes for ongoing activities
Works with other IT team members to develop technical design of desktop/laptop technologies, and coordinates and implements desktop related projects as required
Performs system or network administrative functions such as reviewing of system logs and back-up activities
Uses tracking system to document issues and resolutions
Follows Information Technology Infrastructure Library (ITIL) processes ensuring incident, problem, change and configuration management processes and procedures are followed ensuring Service Level Agreement (SLA) requirements are met
Establishes strong working relationships with vendors and other infrastructure and security support teams to collaborate and adhere with standards across the enterprise
Stays current with new and emerging technologies and recommends implementation to improve customer satisfaction, reduce cost and/or provide a competitive advantage
Develops/maintains support document for use by all levels of support personnel as well as end-user documentation
Maintains hardware/software inventory and ensures licensing compliance
Provides off hour on-call support when required
Perform monthly maintenance on classified systems including install Microsoft patches, McAfee Anti-Virus and perform system/baseline audits
Minimum 1-3 years of IT experience required
Ability to design, build, test and implement imaging processes and standardize image builds
Ability to troubleshoot hardware and software issues related to server, desktop systems and peripherals
Ability to diagnose and mitigate basic network connectivity issues
Ability to deploy new hardware, peripherals (standalone or networked) and software
Working knowledge of hardware and software applications and systems
Working knowledge of establishing computer connections on existing networks
Ability to assist users via remote support tools or at the user’s desk
DoD secret clearance or ability to obtain one required
Experience working in DoD classified environment or classified systems per DSS and NISPOM preferred

Services Support Tech-vandenberg Center Resume Examples & Samples

Provides accurate and timely customer assistance
Ensures compliance with policies, directives, and procedures
Maintains files of correspondence, directives, instructions, and other publications
Assists in general housekeeping of common areas and work area/center
Performs additional duties as assigned in accordance with contractual, functional and mission requirements and/or as directed by Supervisors/Managers
Prepares and processes correspondence, reports and forms; operates office equipment (e.g. fax, photocopy, or scanner machine); assists customers, and answers telephones
Provides excellent customer service skills
Ability to read, interpret, and apply regulatory codes and standards
Ability to complete assigned responsibilities in a given timeframe
Light facility maintenance/cleaning
Setting and breaking down facility after Community Center events
Chaperone weekend dances hosted by the Community Center
Responsible for checking phase cards and IDs for special events
Must be comfortable handling money and operating a cash register
Oversees equipment checkout, and skate park requests
Performs hourly headcounts and security checks of all facilities
Takes daily facility reservations requests
Required to comply with PPE requirements and standards
Responsible to perform all assigned duties as safely and efficiently as possible to maintain a safe work environment in accordance with all applicable rules and standards including, but not limited to, OSHA and National Fire Protection Association (NFPA) Life Safety Codes and Standards
Must be able to troubleshoot and identify problems
Works job assignments, researches and requisitions materials, and prepares necessary documents and reports
Schedules work and verifies quality of work performed
Able to read and interpret Work Orders, requests, and other information in order to accomplish assigned duties
Accomplishes periodic inspections and associated documentation. Maintains systems to conform to written guidance and applicable changes
Maintains required operating forms and records and assures proper use of all assigned equipment
Requires working scheduled and unscheduled overtime work including areas other than respective skilled trade
Position is classified as mission essential and requires employee to shelter at work site and respond to disasters and other contingency operations
Must be able to work evening, weekend and holiday hours
Two years community or recreation center work experience
Must be able to comply with PPE requirements and standards
Must possess valid State Driver’s License; must have the ability to obtain and maintain a United States Government and/or United States Air Force vehicle driver’s license
Must have favorable National Agency Check (NACI)
Must have ability to meet the requirements for issuance of a computer network account (favorable National Agency Check and successfully complete computer security training) and any required security clearances including flight line access
Ability and willingness to work as a member of a team
Must have proficient English verbal and written communication skills
Computer skills required to include: ability to utilize computer automated systems to perform assigned duties including: Microsoft Office Suite, planning, ordering materials, TLS timesheets, and email functions
Must be able to lift a minimum of 50 pounds
Able to stand or sit for long periods of time
Position is classified as mission essential and requires employee to shelter at work location and to respond to disasters or other contingency operations

Donor Support Tech Resume Examples & Samples

2 In compliance with SOPs and Food & Drug Administration (FDA) guidelines performs venipuncture to begin pheresis process
3 Evaluates vein performance of the donor to identify possible problems; makes necessary corrections in order to expedite donation time and ensure product quality and donor safety. Ensures donation process is efficient and makes adjustments when necessary to make the process a positive experience for the donor
7 Provides guidance and technical training about processes and procedures to donor floor and other staff as required
9 Performs calibrations and verifies that maintenance has been performed as outlined in SOPs. May respond to and resolve complex equipment alarms or donor issues
11 Responsible for changing supply lot numbers in the electronic donor information management system when new lot number is introduced into production
12 Supports center management by providing input into staff scheduling, and resolves minor donor relations and technical procedure issues. Refers employee relations issues to center management team staff
Minimum 18 months experience in a medical or health care environment preferred or equivalent combination of education and experience

Senior Proj Support Tech Resume Examples & Samples

Assist with major project activities, including support of task force objectives and/or project milestones
Report directly to a task force project manager or project director
Ensure that project correspondence and project documentation are handled according to a prescribed format
Assist in writing, editing, and updating the Project Procedure Manual and Job Bulletins
Apply in-depth knowledge of set-up, maintenance, and close out of company contract files and records retention procedures
Understands task force organizational structure and importance of positive interface with clients and all disciplines toward overall effectiveness of the engineering, procurement, and construction/field effort
Comprehends client billing and task force related charges
Maintain knowledge of contract terms as they apply to reimbursable items, mobilization, overtime, travel, and other situations
Set up and maintain project log books and correspondence numbering system, both hard copy and electronic
Assists in preparation of project documentation such as progress reports, job specifications, studies, bid packages, estimates, purchase orders, purchase requisitions, action item tracking, etc
May assist with coordination of space allocation and moves for project task force
Strong interpersonal and communication skills, both written and verbal
Typically requires six (6) years of project related experience
Demonstrate proficiency on company standard personal computer equipment and software with the ability to train others
Job related technical knowledge necessary to complete the job
Bi-lingual Spanish skills (read/write/speak/translation)
Knowledgeable in Projects On-line and CoreWorx applications

Mgr, Tech Support, Tech Sol Resume Examples & Samples

Experience working with One of more of the following CRM, MDM, Data Warehousing, BI
Strong capability in juggling priorities so that deadlines are met while retaining consistently high quality outcomes
Excellent interpersonal skills and ability to work effectively with others in and across the organization to accomplish team goals
Good understanding of process and business flows
Pharmaceutical / Healthcare industry experience required 2-5 years
Ability to travel (approx. 10%) to client site, as needed
Bachelor’s degree with an IT focus plus 5-10 years of relevant professional experience required

Field Service Support Tech Resume Examples & Samples

Repair and Calibration of Laser Power and Energy measurement equipment
Failure analysis, troubleshooting and testing of laser measurement equipment
Calibration of laser measurement equipment following international standards (NIST and ISO)
Technical documentation of failures, repair and test results in data banks
Self-sufficient management of spare parts stock
Customer communication for technical and commercial aspects
Generation of customer facing reports and certificates
Close cooperation with technical and administrative employees of the Technical Business Unit in the US
Support of regular audits for ISO certification
Extended training in the US and / or Germany
Incoming check and packing products
Technical degree in laser technology and optics and / or electronics
3 years or more of experience working with laser technology and optics and / or electronics
Ability to work self-sufficiently, strong self-organization
Good logical and analytical skills
Good communicational and inter personal skills
Fluent English skills, verbal and in writing
Experienced user of Microsoft Office applications
Experiences with ERP systems and data bank system are beneficial

Donor Support Tech Resume Examples & Samples

5 Monitors the grounds and parking lots around the center and picks up litter as required in these areas
6 Assists in recycling and repackaging of shipping materials
7 Inspects and cleans restrooms throughout the day. Replaces paper and soap supplies. Performs minor custodial tasks in area as required
8 Physically receives supplies from vendors and moves supplies from storage area to released and quarantined areas
9 Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions
13 Perform job-related duties as assigned
Minimum three (3) months experience as a custodian preferred or equivalent combination of education and experience

Senior PC Support Tech Resume Examples & Samples

Related administrative tasks, such as work order and inventory documentation
3-5 years of related experience is required
Active directory
Networking knowledge
Laptop encryption
Familiarity with technical issues pertaining to the use of PC's as workstations in an extensive LAN/WAN environment
Physical activities include occasional lifting of 30lbs or less

Machine Support Tech Resume Examples & Samples

Resolve kiosk issues that are generated via a ticketing system and provide front line support to field technicians via phone
Perform in depth technical troubleshooting to correct kiosk-related issues by using system tools to diagnose hardware, software and other machine-related issues
Provide feedback and follow-up on kiosk issues; escalate unresolved issues to appropriate group
Document, track, and monitor problems to ensure timely resolution
Perform other job related duties as delegated by leadership team
Support and leverage other associates within the department to share best practices and knowledge
High school diploma or GED required; additional technical certification preferred
1+ years of customer service experience required; prior help desk or technical support experience preferred
Experience with ticket tracking software and technical documentation preferred
Must be available to work nights, weekends and holidays as department provides support 7 days a week from 5:30am-Midnight
Excellent customer service, interpersonal and communication skills with high attention to detail
Strong trouble-shooting, problem-solving and multi-tasking abilities
Ability to work independently within established process and direction guidelines
Efficient time management practices and ability to prioritize work
Competency with Microsoft Windows 7 OS on an intermediate level (software installation and configuration, etc.)
Basic knowledge of system file drivers
Basic skills with Microsoft Office
Ability to adapt in a fast-paced, collaborative, and changing environment

Desktop Support Tech-chicago Resume Examples & Samples

Assisting with the fulfillment of Service Requests
Provides support of conference room audio video equipment
Maintaining accurate hardware and software inventory and configuration information
Work as part of an on-call shift rotation for out of hours IT support
Comply with Cubic’s Quality Management System
Other duties as requested

Hosting Support Tech Resume Examples & Samples

Advanced technical support via phone, for the Customer Care Center agents and external customers
Create and analyze daily reports on issues, department stats, and escalations
Support customers regarding server issues, internal transfers, and network violations
Provide technical feedback on processes and procedures to reduce escalations
Be a consultative subject matter expert for Hosting services and provide world class customer service over the phone

R&D Laboratory Support Tech Resume Examples & Samples

Understanding of the scientific method and experimental procedures
Skill and knowledge in the areas of mechanical engineering and/or geomechanics
Ability to apply analytical and computer skills
Ability to interface equipment to data acquisition systems
Knowledge of utilization of instrumentation to measure and observe
Ability to develop expert knowledge of laboratory equipment and processes to enable making adjustments when necessary and to recognize when equipment malfunctions
Ability to support a rigorous environmental, safety, and health program and work planning and control system
Commitment to 6S (Lean Six Sigma) principles
Ability to maintain an organized, clean, and high performance work place
Creative self-starter capable of multi-tasking and troubleshooting
Training and/or experience in any of the following areas: high-pressure systems design and operation, testing of geomaterials such rocks and soils, testing of ceramic materials, field testing and instrumentation, general computer programming skills, capabilities in Microsoft Office applications (e.g., Word, Excel) and computer-based data acquisition and test control system operation and programming
Experience/use of programming languages such as Matlab, C, C++, Labview, and drafting software such as SolidWorks, ProE, AutoCAD are also a desired
Ability to communicate major elements of experimental design, procedures and results
Experience and demonstrated skill in conducting experimental research in laboratory
Ability to work independently with minimal guidance, as well as collaboratively as part of a team
Ability to write operating procedures, methods of analysis, and laboratory procedures

IT Assoc Support Tech Resume Examples & Samples

Associate's Degree in Computer Science, CIS, or related field. Additional equivalent work experience may be substituted for the degree requirement
1+ years of IT experience in the retail industry
1+ years of experience providing first level support for IT systems in a corporate setting, including diagnosing, troubleshooting, and resolving incidents
1+ years of experience working with defect or incident tracking software
1+ years of experience in software installation and support
1+ years experience supporting UNIX operating systems
1+ years experience in IT hardware troubleshooting

PC Support Tech Resume Examples & Samples

Apple Devices
Laptop Imaging
Exchange Server
Mobile Iron
Peripheral configuration
LAN/WAN TCP/IP
McAfee

Netsuite Development / Support Tech Lead Resume Examples & Samples

Tech Lead experience
Previous experience developing NetSuite solutions
Experience writing scripts with SuiteScript
Experience developing with other scripts such as JavaScript, Java, C++ or C# is an advantage
Ability to communicate with internal departments and customers
Systems analysis experience a plus

Desktop Support Tech Resume Examples & Samples

Thorough understanding of the desktop environment and a solid understanding of technologies that touch the desktop (network, server environment, active directory, security standards) is required. Must be a team player, show leadership and have a customer focused attitude
Assist with departmental projects and provide technical input during plan/build phase and team leadership during implantation phase of projects
Take on department maintenance responsibilities and serve as department representative for some monthly collaborative department meetings and vendor meetings
Must have experience with

SST & Chemistry Support Tech Resume Examples & Samples

Knowledge of and ability to operate a variety of scientific instruments
Ability to perform preventative maintenance and calibration of scientific instruments on a routine basis
Knowledge of and ability to repair a variety of scientific instruments
Knowledge of electronics and electronic equipment
Ability to be committed to a high standard of safety and be willing and able to comply with all safety laws and all of the University's safety policies and procedures and be willing to report safety violations and potential safety violations to appropriate supervisory or management personnel; knowledge of first aid
Demonstrated ability to learn new scientific technologies and ways of using them to support the instructional and research process
Ability to be responsive to faculty and student needs in a timely manner
Ability to accept constructive feedback and work harmoniously with faculty members in carrying out the educational mission of the Chemistry department and the School of Science & Technology
Must have the ability to effectively communicate with all levels within the university and establish and maintain productive and effective, inclusive working relationships amongst diverse populations including staff, faculty, administration, students, and other internal and external constituents
Physical ability to lift and carry up to 20 pounds; stand and walk for long periods of time; bend, stoop, crouch, and reach
Cover Letter (attach as first page of resume)
Online Employment Application (complete entire application, resume/cover letter will not substitute for any part of the application)

Senior Product Support Tech Resume Examples & Samples

Being an integral part in a team environment and act as central subject matter expert for more complex issues and customer inquiries
Maintain Email, Phone and Ticket response times in accordance with SLA’s
Drive network and system issues to resolution within Neustar
Drive strategic business decision making through detailed analytics, insights and Real-Time reporting on Key Performance Indicators (KPIs) and financial results
Available for multiple schedules for 24x7x365 support hours
Possessing a methodical and disciplined approach to problem solving
Possess the ability to communicate and work with Engineering and Development staff
At least 3-4 years of customer support/helpdesk experience or telecommunications industry experience
Experience using Java, XML, HTML, CORBA, SOAP interface, network protocols
Proficient in Excel including pivots and reporting as needed
Experience in Tableau a plus
Splunk or similar reporting/analytics tool) a plus

Clinical Support Tech-nicu Resume Examples & Samples

Completion of a Medical Terminology course within ninety (90) days of hire
Pharmacology course
Certification by the National Association of Health Unit Coordinators
Six (6) months experience in health care activities or institutional setting

System Support Tech Resume Examples & Samples

ITIL Foundation Certificate – Advantage
Operational experience / understanding across
Knowledge of the end-to-end ITIL framework
2-6 years of experience in working within a Service Desk environment
Ability to engage and partner with internal staff as required across all infrastructure platforms
Ability to work in a virtual team environment
Ability to identify problems and work to resolution as required
Ability to work in operational crisis situations
Knowledge of virtualisation technologies and the specific challenges they bring
Proven ability to operate in extremely high pressure situations and successfully handling multiple priorities with a high level of discipline while remaining flexible
Ability to work on own initiative, with a high degree of autonomy
Self-motivated and self-monitoring, continuously evaluating own work processes
Strong understanding of Windows OS, Linux (preferably SUSE) and the way in which applications interact
Strong understanding of Microsoft Office Suites
Strong understanding of Microsoft Desktop Operating Systems

Support Tech Team Specialist Resume Examples & Samples

Associate’s Degree or equivalent experience
Hardware and Software installation and support experience
Strong understanding of desktop operating systems
Working knowledge of Microsoft products
Ability to meet call center metrics and attendance guidelines
Flexibility to work 8 hour shifts that fall between 8:00 am -7:00 pm Monday through Friday
Strong troubleshooting and problem solving ability
Understanding of mobile technologies such as tablets and iPhones
General knowledge of network security

Mac Support Tech Resume Examples & Samples

Represent IT Service Team in meetings and project planning as needed and may perform backup administrative tasks
Responsible for resolving a specified number of tickets per day, resolving a percentage of monthly tickets using remote support tools, resolving a percentage of monthly tickets at desktop site using mobile tools and devices, publishing ticket updates to self- service interface in order to keep end-users apprised of the status of their request, and for notifying all users of ticket ownership and contact information as well as for closing tickets in a timely manner while striving to reduce the mean time to resolve each issue
Assist and participate in implementing and planning small projects or projects that are specific to the tech's assigned department
Involved in the installation and rollout of new and upgrade of existing software, hardware, systems, servers, networks, etc
Participates in testing and evaluating new software, hardware, systems, servers, networks, etc. and implements prototypes
Develops specifications and designs technical systems; selects tools and methodologies for projects; commits to deliverables with customers and/or management and meets project deadlines. Responsible for assisting with creation and maintenance of written documentation on problem solutions, tool configurations and end user documentation
Monitor the assigned desktop queue(s) in the ITSM Remedy ticket system, log real time written journal entries documenting actions taken on all ticket requests, and close tickets within established service levels
Responsible for the implementation, installation, maintenance and support of End User Infrastructure Support equipment, software and connectivity for Tablets, PCs, Macintosh and Windows workstations, printers, LAN, AV, Video conferencing, telephone
Responsible for implementing known solutions to software and hardware problems and perform basic troubleshooting in their area of expertise
Provide over-the-phone and on-site Tier 2 assistance to users (problem identification, instruction, and resolution of problems) and escalate to Tier 3 when necessary
Perform diagnostic checks on desktop computers to maintain machine capabilities and freedom from viruses
Independently design technical solutions for modules of a project, or to resolve most problems and select appropriate work procedures or approaches to address technical challenges
Assist in completing diagnostics of most business problems and anticipates implementation obstacles. Demonstrates an ability to communicate technical terms, SNL IT policies, and difficult messages to end users in a service oriented fashion
Provide one-on-one instructions/training/guidance to end users and the help desk on use of hardware/software and standard procedures
Bachelors degree or 4 additional years experience
2 or more years of work experience at Tier 1, Tier 2 MAC Desktop/Client support
In-depth knowledge of personal computing, MAC and Windows PC/Workstation based LAN systems, TCP/IP protocols, personal computing, End User Infrastructure Support management tools, client functions and applications (Active directory, Domains, Tablet support, application troubleshooting, etc.)
Can start uncleared, but must have the ability to obtain DOE L security clearance
L Level Clearance
LINUX Workstation and Server Support
Familiarity with Red Hat & Ubuntu

Support Tech Resume Examples & Samples

Knowledge of computer hardware, operating systems, database structure, and networks is a plus
Working knowledge of Microsoft Word and Excel is preferred
Excellent organizational troubleshooting, problem solving, writing skills, interpersonal and communication skills
Ability to prioritize, handles stress, and adapt to change

IS Support Tech / Days Resume Examples & Samples

Strong interpersonal, verbal/written communication and Customer Service Skills
Fundamental Trouble Shooting Skills
Ability to document and track workflow, including resolution and follow up actions
Previous Healthcare experience preferred
Previous IT/IS experience preferred
High school Diploma Required
Must have valid Driveriexclbrvbars License and reliable transportation

Associate Product Support Tech Resume Examples & Samples

Identify solutions and diagnose issues using knowledge of Oracle/ Unix/Linux commands and scripts, wherever possible
Script scalable solutions that will help diagnose reoccurring issues in multiple customer instances
Work with clients to implement solutions
Ensure proper recording and closure of all customer reported issues
1 plus years of experience in a SaaS company in software development, support engineering, sales engineering, or related technical fields
Basic skills with Tableau, Arcadia or a similar data visualization tool
Analytical skills to recognize needs of users and create solutions to answer those needs
Some Java exposure a plus but not required

Application Deployment & Support Tech Resume Examples & Samples

Provide 2nd and 3rd level support to CPP Operations Support for troubleshooting and resolving issues related to CPP Message Bus performance
Troubleshoot and resolve complex and/or chronic system and application issues
Perform trend analysis of system logs, application logs, history reports, audits, performance management data, etc. to identify performance issues and drive improvements to ensure optimal performance
Participate in strategic project activities with cross-functional teams to drive innovative solutions

IS Support Tech Resume Examples & Samples

One year of park experience
Familiarity with Microsoft Operating Systems and Office products
Familiarity with installation of most hardware computer components

Customer Support Tech Resume Examples & Samples

Interface with Global support teams and Field personnel
Communication skills (verbal and written)
Able to adapt to change
Social Media skills

Customer Support Tech Resume Examples & Samples

Execute Business Continuity procedures if needed, according to established protocols
Business Continuity to be defined as Disaster Recovery operations due to a variety of reasons, i.e. problems with the network, operating system, telephony, etc
EMC Proven Professional Certification desired
Customer-Facing, Business-Level English speaking and writing skills required
Other Languages may be required

Maintenance Support Tech Resume Examples & Samples

Perform general labor and maintenance activities such as moving materials, cleaning and lubricating machines,
Operate company vehicles in and outside the facility
Proper handling of a variety of hazardous and non-hazardous materials
Loading and unloading liquid and solid materials for production related processes
Cleaning, sweeping, mopping, painting and maintaining factory floors
Emptying trash containers throughout facility
Records repair time, parts, and maintenance notes in the Maintenance Management System
Work various hours including weekends
Maintain work area in a neat and orderly manner according to 5-S principles
Maintain full compliance with Company policies, procedures and the Arconic Guide to Business Conduct
Demonstrate a knowledge of and commitment to learn manufacturing principles and techniques
Maintain 100% compliance and completion of all required training

IS Support Tech Resume Examples & Samples

Education:Associate Degree in Computer Operations or equivalent work experience
Experience Required: 3 months to 1 year of experience in computing concepts and networking
At least 3 months to 1 year of work experience that demonstrates the ability to organize and perform multiple tasks simultaneously
Ability to organize, analyze, problem-solve, and educate
Familiar with Microsoft Word, Excel and Outlook; Internet
Job Type: Full-Time

Periop Senior Surgical Support Tech Resume Examples & Samples

Functions in the role of surgical support technologist using standards and recommendations as outlined by UMMC Perioperative Services
Demonstrates aseptic technique using the standard Universal precautions. Maintain a sterile environment in accordance with aseptic techniques
Demonstrates instrument care and sterilization in accordance with UMMC departmental standards. Identifies equipment preventative maintenance and repair integrity checks. Performs in-room troubleshooting of various pieces of equipment (i.e. OR tables, electrocautery, microscopes, CUSA and ultrasound equipment, and power equipment)
Identifies Personal Protective Equipment and its indicated uses. Wears appropriate surgical attire according to policy in (and out) of the surgical environment (i.e. hat, shoe covers, scrubs, etc.)
Assists in the OR suite during various preparatory procedures (i.e. holding various limbs during prepping process)
Functions in the role of lead technician for the shift assigned responsible to the charge nurse and operations manager for Surgical Support Technician and Operating Room Assistant support to all General OR suites and patient care needs within as assigned by operating room nursing
Works with Operations Manager to produce staffing schedule on frequency established within Perioperative Services
Provides feedback to Operations Manager on all staff annual and ongoing performance
Serves as liaison to Clinical Engineering for all operating room equipment overseen by that department
Serves as liaison for General and Trauma Operating room equipment handled by outside vendors, working with clinical engineering for all preventative maintenance and repair

Periop Surg Support Tech Resume Examples & Samples

Demonstrates aseptic technique using the standard Universal precautions. Maintains a sterile environment in accordance with aseptic techniques
Maintains patient safety during positioning including the lithotomy position, the prone position, and the lateral position
Anticipates equipment conflicts; respond to urgent and emergent needs with alternative solution to ensure surgical team and circulator supported throughout the case
Identifies Personal Protective Equipment and its indicated uses. Must wear appropriate surgical attire according to policy in (and out) of the surgical environment (i.e. hat, shoe covers, scrubs, etc.)
Transports and receive specimens to/from the Laboratory department as needed (i.e. blood and pathology samples)
Facilitates the transport and storage of sterile supplies, intravenous and irrigation fluids within the perioperative environment
Assists in the OR suite during various preparatory procedures (i.e. holding various limbs during prepping process)
Assists staff in moving equipment and returning equipment to proper area of storage
High School Diploma or equivalent (GED) is required
One year of previous experience as an Operating Room Assistant, or competent job performance in a role of equivalent duties at another hospital location, is required

Desktop Support Tech Tier Resume Examples & Samples

Associate's Degree or higher, or equivalent years' relevant IT experience working in a professional environment
DOD 8570 IAT Level ll or lll certification required: Security+ CE or higher
Clearance required: DoD Public Trust or higher or non-DoD Agency Tier 3 (T3) or higher
Minimum of 3 years of enterprise experience in commercial or government environment
Knowledge of Windows 7 or Windows 10 and all standard MS Office software systems including MS Project
Possess knowledge of workstation administration and management
Basic network support experience to include account administration in Active Directory (AD) environment
Excellent analytical, oral and written communication, presentation, and problem-solving skills
Knowledgeable with Windows 10 environment
Ability to gain internal support and to operate independently without supervision
Must have the ability to establish a solid working relationship with customers, technical staff, managers and peers
Daily client interaction
Addressing and correcting any hardware, software or connection issues
Supporting Desktop/Laptop users and resolving any issues with Microsoft, Adobe, Roxio and other deployed software
Resolving problems through customer education, training and direct assistance
Ensuring backup, recovery and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed
Responding and correcting formatting for printing and all other peripheral issues as they arise
Providing phone and in-person support to users for various systems, including e-mail, LAN/WAN, user account administration, active directory, standard desktop images and applications, COTS and GOTS applications
Serving as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems

A/V Support Tech Resume Examples & Samples

Facilitates audio/visual presentations including the provisioning of equipment, setup, testing, production, troubleshooting, resolution and teardown by ensuring a 99% on time and successful presentation
1 Provides installation, deployment and service support to all Audio-Video equipment and end users, including loaner hardware
Technical Knowledge - Maintains knowledge of current technological developments /trends within area of expertise
1 Maintain advanced knowledge of hardware and software
Documentation and Recordkeeping - Maintains appropriate records, according to department policy, including documentation of problems, actions taken, and asset management
1 Responsible for the full documentation of activities
Facilitates the capture, editing and publishing of still and full motion videos required to support our various media content outlets including GetWellNetwork, public internet site, intranet site and media content displays throughout the campus
Contributes to the productivity and efficient operation of the department through skills transfer, continued professional growth and self education of new technologies
Responsible for promoting the service excellence programs of each hospital/office within the health system
2 years of prior experience with advanced audio visual systems which enable video and audio conferencing via IP networks , component equipment including DVD, VCD, VOD, CATV, SATV, projection systems, LCD/LED screens, lighting controls, audio and video mixers, wireless audio, HD video capture and editing, DVD authoring, streaming video preferred. knowledge of Polycom and Skype for business interface a plus

Desktop Support Tech Resume Examples & Samples

Microsoft office suite experience
Previous remedy experience or similar ticketing system
Ability to handle customer situations in a positive way
Previous experience performing new installs and break fix
Knowledge of Dell, Hewitt Packard, Lexmark and software
Asset management/logistics experience
Strong understanding of SLA's and KPI's
ITIL desired experience

IS Remote Support Tech Resume Examples & Samples

Provides tier 1 Service Center phone support assisting with clinical and technical questions and issues for PHC work force members
Knowledge of basic principles and methods of information processing, operating systems, system utilities and technical methodologies used in desktop applications support
Good listening, analytical and problem-solving skills
Ability to assess the needs of customers for IS-related requirements and get problems resolved
Ability to work independently and stay focused and friendly under pressure
Excellent communication, facilitation, project management, organizational and time management skills

Assoc Product Support Tech Resume Examples & Samples

Conduct root cause analysis on customer issues
Interface directly with clients to troubleshoot problems and classify level, priority and cause of system related issues
Conduct Server restarts as needed
Act as the liaison between the customer-facing teams and the Product and Engineering org for management and resolution of all technical questions and issues
Develop a deep understanding of the platform across all product lines and clearly articulate support decisions and findings
Work closely with internal teams to stay up to date on product features, changes, and issues
Knowledgeable of XML, XSD and its use within products and interfaces

Periop Support Tech-st Anthony Surgery Resume Examples & Samples

Assists with the flow of surgical instrumentation between processing and surgery; reads OR schedule, anticipates needs and sets-up OR with required supplies and equipment, for respective case(s)
Assists in maintaining a clean, sanitary and orderly OR environment
Assists with patients, to include transporting and assisting with lifting, turning, positioning and preparing patients for surgical procedures
Uses standard precautions and appropriate personal protective equipment when transporting patients and when working in the OR

Iits Support Tech Resume Examples & Samples

Strong customer service, communication and organizational skills
Must be able to multi-task and prioritize work
Proficiency in Microsoft Office Suite including Word, Excel, PowerPoint, Outlook

Manufacturing Line Support Tech Resume Examples & Samples

Windows Installation and Support Experience
SAP Knowledge, understanding of general terminology
Wireless LAN and Mobile device knowledge and experience.5. Desktop support experience
Label Printer support
Touch Screen Monitors
Dell and HP PC repair experience
Ghosting/imaging experience
A/D account creation/group modification
RF/Bluetooth connectivity
Wireless connectivity
Loftware (not essential but would be nice)
Experience working with Zebra Printers
Experience working with VLAN’s

Donor Support Tech Resume Examples & Samples

4 Performs medical history reviews and health assessments on donors. Assesses results of donor screening and laboratory tests to determine initial and continuing donor suitability
6 Explains informed consent to applicant donors. This includes explanation of procedures, hazards and potential adverse events; explanation of immunization schedules, dose and antibody response; providing clear opportunity for donor to refuse participation; obtaining signature and date certifying informed consent
9 Assess signs and symptoms a donor may exhibit that may result in the inability to continue donating
10 Manages employee hepatitis B and influenza immunization program, including administration of immunizations
11 Understands the policies and procedures associated with hyper immune programs at the center where applicable, and oversees donor immunization programs. Reviews antibody titer results as required. Maintains awareness of appropriate immunization schedule for each antigen
13 Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. May conduct routine audits of these internal procedures and documentation
Ability to make and analyze a physical assessment of heart, lung sounds, signs of drug use, etc

Elect / Technology Support Tech Resume Examples & Samples

Knowledge of & troubleshooting ability for computer based digital audio and digital video systems
Engineering servicing capability down to the component level desirable
Must have current drivers license
Knowledge of networking, computer hardware, and terminating cables required
Associate degree or Certificate of Completion from a technical school or military training in electronics, radio/television, or a related field
Experience the culture of working for an institution consistently ranked as a “Great College to Work For” by The Chronicle of Higher Education
Experience a mission driven organization based on a strong Christian commitment (www.baylor.edu/about)
Experience Baylor academics with outstanding tuition remission for eligible staff and qualified dependents
Experience our beautiful campus with access to libraries, museums, and recreational facilities such as our fitness center, athletic courts, an indoor swimming pool, and the Baylor marina to name a few
Experience our great dining facilities and enjoy an employee discount

Desktop Support Tech Resume Examples & Samples

1 to 3 years of experience in Desktop Support
1 to 3 years of experience with Windows 7 and 10
1 to 3 years of experience in Healthcare environments

Desktop Support Tech Resume Examples & Samples

Minimum 2-4 years’ experience in servicing/deploy computer equipment
Qualified resources should have A+ certification or equivalent skill set. Basic Windows troubleshooting will be involved
Certification in various hardware platforms may optionally be required for servicing hardware issues
Ability to receive calls during the normal business day and after hours
Excellent interpersonal skills and ability to work collaboratively in team environment
Must have Reliable transportation in order to support the field and on-call as needed

Client Support Tech Resume Examples & Samples

1) Client / Customer Support Exp
2) Networking Experience
3) Ticketing System Experience

Tech Support Tech Resume Examples & Samples

Strong hardware repair and diagnostic skills for desktops and laptops
In-depth technical knowledge of Windows operating systems and the Microsoft Office Suite
In-depth technical knowledge of Apple operating systems
Working knowledge of wireless networks
Working knowledge and experience with SCCM and Casper imaging software
Technical knowledge and ability to help train student workers
Strong customer relations skills are required
Must be able to work and interact well with others
Solid organizational and time management skills
Project management skills and demonstrated use of Team Dynamics
Demonstrated ability to expand own skills
Ability to handle special projects
An Apple Technician certification is required, either initially or must be acquired during the probationary period
A Dell Technician certification is required, either initially or must be acquired during the probationary period
Effective October 1, 2015 all new hires into positions subject to the State Human Resources Act (SHRA) will serve a 12 month probationary period as defined by the North Carolina Office of State Human Resources (OSHR)

Desktop Support Tech Resume Examples & Samples

General characteristics and capabilities of Windows operating system and hardware
General troubleshooting computer hardware and software
Wireless networking functionality and capabilities
Principles, capabilities and operation of network and communication devices such as servers, routers and intelligent hubs and gateways
Verbal and written communication
Using software utilities and monitors
Network planning and implementation
Installing and configuring desktop/laptop hardware software and peripherals in a networked environment
Work collaboratively in teams and across organizations
Respond promptly to customer needs
Develop and write technical feedback
Associates degree plus one-three (1-3) years of experiences in desktop support (or equivalent experience preferred)

100

Donor Support Tech Resume Examples & Samples

2 In conjunction with Group Leaders, facilitate donor movement throughout the center minimizing wait time and processing
3 Ensure the center is staffed with adequate number of personnel to provide sufficient support based upon center size, structure and donor flow. Monitor time card reporting procedures, attendance, and utilization of overtime
4 Conduct error investigations and develop recommendations for process improvement
5 Participate with management in conducting performance appraisals, providing performance feedback. With management review, document verbal and written coaching level corrective actions as needed. Assist in maintaining up-to-date employee training files, checklists, and assist with performance evaluations and certification status
6 May assist with the recruitment and selection of center operation staff
7 Adhere to and promote compliance to company policies and procedures
8 May assist with the development and implementation of marketing initiatives to increase donor retention
9 Ensure accurate recording of donor data in the electronic donor information management system as outlined in the SOPs
10 Understand policies and procedures associated with hyper immune programs at the center if applicable
11 Maintain clean efficient work environment, and ensure sufficient operating supplies and forms are available. Comply with all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. May conduct routine internal procedures and documentation audits. Promote safety in all actions
12 Maintain confidentiality of personnel, donor, and center information
13 Will be cross-trained in all technical areas and other functions to meet the needs of the business
14 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business
15 Perform other job-related duties as assigned
Minimum 1 year supervisory, leadership experience responsible for overseeing the activities of others required

101

Regional Support Tech Resume Examples & Samples

Vocational/Technical School Certificate
0 to 2+ Years
Cisco, Microsoft Operating Systems, CompTIA A+, Network +, Microsoft Specialist,
Excellent customer Service skills are required

102

Priority Support Tech Expert Resume Examples & Samples

Create proactive content that is made available for other PSTE/PSTSs to redistribute
Act as problem management lead, owning stakeholder communications with management and customers. In conjunction with this and in collaboration with Technical Support, be able to resolve technically complex, mission critical or politically significant customer issues
Act as a mentor to PSTSs and define best practices around technical case management and behavioural competencies
Can engage on highly complex in-scope technical issues and provide workarounds or resolutions as appropriate
Ability to understand and assist customers and Technical Support in the diagnosis and resolution of ambiguous Technical problems
Assist with the screening and interviewing process of potential new candidates. Act as a team mentor and assist with the onboarding of new hires
Exemplary customer service attitude
Familiarity of industry application of Citrix products in healthcare, education, government, retail, etc
Advanced functional knowledge of the ecosystem in which Citrix products are used
Effortlessly understand most core Citrix products and foundational technologies with a deep understanding of many advanced technologies
This position is envisioned for support of our customers in Benelux (Belgium, Netherlands, Luxembourg)

103

Technology Support Tech Resume Examples & Samples

Extensive experience with computer software installation, repair, and maintenance of IT hardware
Three years of experience of direct technical support to clients
Online State of Kansas Application form (send to Department for Aging and Disability Services)
Kansas Tax Clearance Certificate

104

Application Support, Tech Lead Resume Examples & Samples

Oversee and lead the team to work with assigned business area leads to evaluate ITDR needs and ensure timely completion of key objectives
Monitor progress against plans and assess the impacts of changing risks, issues, and dependencies; Escalate unresolved issues requiring Management intervention
Oversee and lead the team to support and conduct oversight of the planning & execution of efforts associated with the ITDR program including
ITDR exercise execution
Exercise status reporting to key stakeholders
ITDR Dashboard development and monitoring
IT BCP/BIA analysis including key messaging & action planning around gaps
Build strong interpersonal relationships, establish credibility, and develop an understanding of ITDR strategy and challenges. Provide effective customer support to the business and risk partners, including timely resolution of ad-hoc issues
Answer ad hoc concerns/questions from business partners concerning ITDR planning and testing
8-10 years of professional Applications Support experience in Information Technology
Bachelor’s degree in Computer Science, related field, or equivalent work experience
Experience in IT Disaster Recovery/Service Continuity
PMP certification
Knowledge of housing finance or mortgage industry
Strong facilitation skills and process-driven analytical skills
Excellent problem resolution skills
Proven relationship management skills at all levels of the organization, including the ability to influence and build support
Strong quantitative, analytic, and project management skills

105

Principal PC Support Tech Resume Examples & Samples

Customer relationship skills - must have a passion for customer support
Strong troubleshooting and problem solving abilities
Must maintain a neat and organized work area
Communication skills (English speaking)
Work with minimal supervision in a fast paced environment
Work and act in a safe manner
Ability to work well under pressure and to meet deadlines as needed
Must be able to spend an entire work day on their feet (walking, standing, crawling under desks)
Install and configure software
Solve problems with applications, printers, projectors, desktops, and phones
Proficiency working in a Microsoft operating system environment
Unbox, stage, install, and configure new computer systems
Security + Certification (preferred)
Knowledge about IT security procedures (preferred)
Experience in classified environments as an ISSM/ISSO (preferred)
Proficiency working in a Linux operating system environment (preferred)
Candidate must have a minimum of 6 years technical support experience
HS Diploma required
Candidate must have a current U.S. Government security clearance or have had one in the last 18 months
Candidate must be a US Citizen or Permanent Resident. Position is located in Ronkonkoma, NY

106

Support Tech Resume Examples & Samples

Answers and process' customer calls effectively and efficiently to optimize customer experience by
Completes other Tech III assignments as required to ensure quality customer service is being provided, including
Spends scheduled time on the Resource Queue, answering questions and providing continued education for fellow TSMs
Acts as a mentor to assigned technicians
Creates training content or present trainings on assigned topics
Edits and publish assigned knowledgebase articles
Responds to customer questions via email
Utilizes resources and tools as needed to help take over and resolve difficult issues

107

Engineering & Operations Support Tech-senior Resume Examples & Samples

Requires an Associates in a technical discipline of Electronics or completion of a equivalent military Electronics Technology training with a minimum of three years of directly related experience
Ability to use all types of instruments, test equipment and tools as required with or without accommodation
General computer knowledge
Complete knowledge of electronic circuit theory and the practices necessary to troubleshoot and repair computer control consoles, data acquisition systems, RF systems and peripheral devices
Must be able to read and interpret detailed assembly drawings, sketches and circuit diagrams (schematics)
Strong safety mindset
Ability to obtain and retain a DOD secret level security clearance and a valid Florida State driver's license
Ability to pass pre-employment physical, background check and drug screening
In order to hold this classification, an employee will be required to maintain solder, wire-wrap and crimp qualifications
Familiarity with manufacturing and inspection practices and procedures of operations and support equipment
Ability to read and interpret company and customer specifications, procedures and regulations pertaining to the assembly and testing of missiles or their related parts and assemblies
Demonstrated ability to work in teams. Possess a high level of personal attributes/qualities
Demonstrated electrical/electronic abilities should be considerable and readily apparent through the description of prior job experience
Desirable candidates should possess an adequate knowledge of calibration, preventative and corrective maintenance systems
Experience in soldering, wire-wrap and crimping operations
Experience in troubleshooting RF support equipment is highly desired. Familiarity with measuring power, VSWR , frequency and other RF parameters
Availability to support infrequent operations on extended hours and assigned shifts
FBM program experience and knowledge of operations is a plus

108

Engineering & Operations Support Tech-senior Resume Examples & Samples

Requires an Associates in a technical discipline of Electronics or completion of an equivalent military Electronics Technology training, with a minimum of three years of directly related experience
Experience in reading and interpreting detailed assembly drawings, sketches and circuit diagrams (schematics) related to support equipment
Familiarity with inspection practices and procedures; of operational test methods and of functional test equipment relating to missiles and their components, subsystems, major systems and their integration
When required, support infrequent operations such as DASO's on extended hours and assigned shifts
SAP or IMPS experience is a plus
Experience and disciplines handling flight hardware is a plus

109

Periop Surgical Support Tech Resume Examples & Samples

Demonstrates aseptic technique using the standard Universal precautions. Maintains a sterile environment in accordance with aseptic techniques
Maintains patient safety during positioning including the lithotomy position, the prone position, and the lateral position
Anticipates equipment conflicts; respond to urgent and emergent needs with alternative solution to ensure surgical team and circulator supported throughout the case
Identifies Personal Protective Equipment and its indicated uses. Must wear appropriate surgical attire according to policy in (and out) of the surgical environment (i.e. hat, shoe covers, scrubs, etc.)
Transports and receive specimens to/from the Laboratory department as needed (i.e. blood and pathology samples)
Facilitates the transport and storage of sterile supplies, intravenous and irrigation fluids within the perioperative environment
Assists staff in moving equipment and returning equipment to proper area of storage
High School Diploma or equivalent (GED) is required
One year of previous experience as an Operating Room Assistant, or competent job performance in a role of equivalent duties at another hospital location, is required

110

GL Support Tech-general Accounting Resume Examples & Samples

Must possess working knowledge of accounts payable functions, matching, vendor issues and terms
Must possess technical and professional skills including familiarity with data processing capabilities and procedures
Must be able to properly use a personal computer, typewriter, and other office machines
Additional accounting education at a college level
At least one year experience with general ledger and accounts payable. 4.Experience with Microsoft suite of office products and Lawson

111

Periop Svcs Support Tech-operating Room PD Resume Examples & Samples

One year previous experience of working in a surgical environment and transporting patients
Previous experience in pediatric patient transportation and Pediatric Surgical Environment
Preferred Post High School education in health care course(s)
Ability to prioritize and complete duties in a timely and organized manner
Ability to work collaboratively and in a positive manner with others
Demonstrate flexibility and creativity in response to unexpected changes in work load/staffing
Excellent communication skills. '
Preferred Bilingual in Spanish

112

Facility Support Tech Resume Examples & Samples

Proficiency with Windows environment and specific command of Microsoft software products such as Word and Outlook
Minimum 2 years of related experience in a similar critical services environment preferred
Previous landscaping experience is preferred
Previous facilities work experience in a professional office or bank environment preferred
Experience operating a stand-up/reach forklift, and experience using hand and power tools
Driving skills, knowledge of Dallas/Ft. Worth roadways and airports required
Equivalent education and/or experience may be substituted

113

IT Conferencing Support Tech Resume Examples & Samples

Prepare meeting rooms for briefings (welcome screen, room signs, presentations, etc.)
Set-up daily meetings and provide meeting support (either in-person or remotely) utilizing Adobe’s Voice, Video and Web Conferencing Technologies Conferencing Technologies
Meet with customers before meetings or presentations to better understand the Customer’s requirements for the meeting to ensure success of the meeting
Ensure all briefing attendees have internet and badge access to the CEC (on briefing day)
Ensure CEC multimedia “Interactives” are working and updated
Provide immediate or “emergency” in-person problem resolution when necessary
Must have strong technical and interpersonal skills
Comfortable interacting with executive level management
Perform weekly AV system checks to ensure all functions are working as expected
Identify, track, and resolve problems within AV systems (escalate support as needed)
Continuous focus on service improvements, both technical and process-oriented
Prioritize daily tasks and the weeks ahead
Assist briefing team with additional planning setup/support when requested
Provide general AV support for existing systems
Resolve basic technical system problems

Download Support Tech Resume Sample as Image file

Related Job Titles

Applications Support Lead Resume Sample

Production Support Resume Sample

Tech Support Analyst Resume Sample

Delivery Support Resume Sample

Decision Support Resume Sample

Engineering Support Resume Sample

Tech Support Resume Sample

Tech, Tech Support Resume Sample

Claims Support Resume Sample

Technician Support Resume Sample

Commercial Support Resume Sample

Client Tech Support Resume Sample

Browse More

Support Tech Resume Samples

The Guide To Resume Tailoring

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Resume Builder

15 Support Tech resume templates

Read our complete resume writing guides

How to Tailor Your Resume

How to Make a Resume

How to Mention Achievements

Work Experience in Resume

50+ Skills to Put on a Resume

How and Why Put Hobbies

Top 22 Fonts for Your Resume

50 Best Resume Tips

200+ Action Words to Use

Internship Resume

Killer Resume Summary

Write a Resume Objective

What to Put on a Resume

How Long Should a Resume Be

The Best Resume Format

How to List Education

CV vs. Resume: The Difference

Include Contact Information

Resume Format PDF vs Word

How to Write a Student Resume

Desktop Support Tech Resume Examples & Samples

Cps Support Tech Resume Examples & Samples

Cps Support Tech Resume Examples & Samples

Desktop Support Tech Ops Analyst Resume Examples & Samples

Apps Support Tech Spec Resume Examples & Samples

L Desktop & Wifi Support Tech Resume Examples & Samples

Systems Support Tech Resume Examples & Samples

Distribution Support Tech Resume Examples & Samples

Production Support Tech Manager Resume Examples & Samples

On Wing Support Tech Cvg-nightshift Resume Examples & Samples

On Wing Support Tech-sel Resume Examples & Samples

Construction Operations Support Tech Resume Examples & Samples

Apps Support Tech Specialist Resume Examples & Samples

Support Tech Resume Examples & Samples

Support Tech Resume Examples & Samples

Shared Info Support, Tech Ld Resume Examples & Samples

Technical Support Tech Resume Examples & Samples

VIP / Premier Support Tech Resume Examples & Samples

Quality & Manufacturing Support Tech Resume Examples & Samples

Mobile Device Support Tech Resume Examples & Samples

Production Support Tech Resume Examples & Samples

Systems Support Tech-night Shift Resume Examples & Samples

Technology Support Tech Resume Examples & Samples

Technical Support Tech-cable Technician Resume Examples & Samples

System Support Tech Specialist Resume Examples & Samples

System Support Tech Specialist Resume Examples & Samples

Application Support, Tech Lead Resume Examples & Samples

PC Support Tech Resume Examples & Samples

Tier Support Tech Lead Trusteer Resume Examples & Samples

Instructional Support Tech Resume Examples & Samples

Application Support, Tech Lead Resume Examples & Samples

Application Support, Tech Lead Resume Examples & Samples

Technical Support Tech Resume Examples & Samples

Systems Support Tech Resume Examples & Samples

Principle PC Support Tech Resume Examples & Samples

Support Tech-enterprise Resume Examples & Samples

Tier Desktop Support Tech Resume Examples & Samples

Customer Support Tech Analyst Resume Examples & Samples

Tier, Desktop Support Tech Resume Examples & Samples

Operations Support Tech Resume Examples & Samples

Desktop Support Tech-bmw Resume Examples & Samples

On Wing Support Tech CVG Resume Examples & Samples

Traveling Desktop Support Tech Resume Examples & Samples

Site Support Tech Resume Examples & Samples

System Support Tech PRN Resume Examples & Samples

Technical Support Tech Tier Resume Examples & Samples

Senior Laboratory Support Tech Resume Examples & Samples

Support Tech Resume Examples & Samples

Technical Support Tech Resume Examples & Samples

Senior Director of Fanatical Support Tech Support Resume Examples & Samples

On Wing Support Tech-sel QTC Resume Examples & Samples

How to Make
a Resume

50 Best
Resume Tips

200+ Action
Words to Use

Internship
Resume