Supervisor, Operations Resume Samples

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B Strosin

Bell

Strosin

8251 Crystal Harbor

Dallas

+1 (555) 540 5859

8251 Crystal Harbor

Dallas

Phone

p +1 (555) 540 5859

Experience Experience

Detroit, MI

Supervisor Operations

Detroit, MI

Kihn-Carter

Detroit, MI

Supervisor Operations

Participates in the preparation and implementation of a performance improvement plan/performance development plans and supervises the collection of data
Counsels, trains, evaluates, develops, guides and assists assigned personnel relative to job performance and duties
Assists or oversees testing or researching root causes and develops suggestions for improvement
Performs quality management such as error management
Manage the performance and on-going development of direct reports through timely coaching and counseling, positive reinforcement, direct honest feedback
Provide support and assistance to the field personnel to help them achieve maximum performance
Evaluate staff performance of team and complete appraisals. Coach and counsel team members individually and together toward improved performance

Houston, TX

Supervisor, Operations

Houston, TX

Mann, Hudson and Heaney

Houston, TX

Supervisor, Operations

Monitor performance of direct reports. Provide regular coaching and counseling. Assist in preparation and delivery of performance reviews of direct reports
Track and analyze key performance indicators and develop action plans to improve performance
Manage the union employees workload and individual performance,
Participates in establishing objectives and developing processes and procedures to ensure efficient and timely work flow
Assist in leading cross-functional and cross-site teams to develop and implement improvement ideas
Handles performance management including career development and progressive discipline of direct reports
Provides performance feedback and coaching (oral and documented) to achieve organizational performance and behavioral expectations

present

Los Angeles, CA

Supervisor Operations / Construction

Los Angeles, CA

Hoeger-O'Kon

present

Los Angeles, CA

Supervisor Operations / Construction

present

Ensure accurate reporting of work including SOP's, work order historicals, daily completion reporting, sketches, Operations Qualification, etc
Develop continuous improvement initiatives in support of the Company's strategic objectives
Motivate, coach, challenge and provide developmental opportunities for subordinates
Ensure supervised teams comply with safety standards, policies and processes in order to ensure a safe working environment and minimize risk for all staff
Supervise a culturally diverse workforce through coaching, counseling and team building to ensure tasks are carried out in an efficient manner
Foster cooperative working relationships with bargaining units and contractors
Act as the first point of contact for multiple internal stakeholders and outside agencies in order to provide support and ensure National Grid deliver against service level agreements

Education Education

Bachelor’s Degree in Related Field

Kent State University

Bachelor’s Degree in Related Field

Skills Skills

Good ability for planning, organizing, and controlling activities
Ability to work in a fast paced environment and able handle multiple priorities simultaneously
Ability to handle multiple priorities in a fast paced and deadline driven environment with the ability to provide direction to other team members
Ability to communicate effectively and professionally both verbally and in writing
Proficient computer skills in Windows-based software products such as Word, Excel and Outlook and keyboard proficiency
Strong customer service and organizational skills and attention to detail
Strong PC skills with knowledge of the Microsoft Office package
Strong interpersonal skills and the ability to communicate effectively at all levels within and outside the organization
Proficiency with Excel reports; navigation, report building & review. Ability to analyze and
Good personnel leadership skills including the ability to motivate, coach and positively direct employees

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Supervisor, Operations Resume Examples & Samples

Performs supervisory activities, including identifying performance problems and seeking guidance for remedial action; reviewing performance; and participating in interviewing and selecting staff
Balance conflicting resource and priority demands
Maintain currency in assigned area of responsibility

Supervisor, Operations Resume Examples & Samples

Supervises all functions of the Client Account services department to ensure prompt and accurate turnaround on all work requests
Oversees the timely resolution of general ledger and customer ledger differences related to ACH
Supervises the Client Account Services staff by acting as a resource, conducting effective performance reviews and one on one meetings, training and cross-training staff, dealing effectively with performance issues, and hiring new staff
Supports the Client Account Services Manager with project management of new initiatives
Assists manager in maintaining effective relationships with retail branches, firm staff, and internal customers
Daily and weekly oversight of policy and procedures for the Client Account Services group
Demonstrated ability to independently analyze and resolve a variety of complex problems
Demonstrated ability to interpret and establish procedures and apply them to non-routine situations
Handle multiple talks in high pressure situations
Strong interpersonal skills and the ability to communicate effectively at all levels within and outside the organization
Series 99 or Series 7 license or ability to obtain
Satisfaction StudySM, the company announced today. (as of May 9, 2013)
RBC maintains consistently high credit ratings:S&P: AA-; Moody’s: Aa3; Fitch: AA; DBRS: AA (as ofJanuary 31, 2014)
Based onmarket capitalization, RBC is the 15th largest bank in the world and the sixth largest in North America. (Bloomberg as ofJanuary 24, 2014)
RBC employs more than 79,000 full-and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and44 other countries

Supervisor, Operations Resume Examples & Samples

Supports the Treasury Operations Manager with project management of new initiatives
Daily and weekly oversight of policy and procedures for the Deposit/Disbursements and Money Market groups
Handle multiple tasks in high pressure situations
Series 99 or Series 7 license or ability to obtain within 120 days of hire

Supervisor, Operations Control, Kenya Resume Examples & Samples

Participate in all aspects of assessments, in accordance with IA standards, government and regulatory statutes
Participate in training and developing other staff in audit and risk assessment techniques, accounting principles
Understand and accurately evaluate risks and controls as they relate to business objectives
Provide guidance, support and constructive feedback to management to enhance their capabilities
Use available technology to appropriately improve internal processes
Demonstrate an understanding of regulatory and financial impacts on the organization
Develop an in-depth knowledge and understanding of the business and takes the initiative to acquire greater knowledge of the products and processes
Independently assess the effectiveness of controls and determines the potential impact of any control failure and the corrective actions required
Implement or monitor the implementation of a Fraud Management program appropriate for the business
Conduct additional responsibilities as may be assigned from time to time
Good understanding of Citibank controls, operational requirements and policies
Up to date knowledge of the local regulations
Proven experience in operations management
Proven experience managing people and teams
Proven experience with projects, reconciliations, risk aspects of the business
Desired experience working with matrix environments with a multi product offering base or equivalent experience
University degree in Finance, Accounting, Commerce, Economics , Engineering, IT or equivalent
Desired Accountancy background or equivalent experience
Strong Operations & Controls, Process Management and Execution Skills
People management skills to interface with diverse teams in-country and sub-cluster countries
Organisational skills

Supervisor Operations Resume Examples & Samples

Development of Department Annual plan and budget
Direct management and oversight of Process and Service providing employees
Collaboration with offsite teams with shared accountabilities
Hiring, coaching, developing, correcting, appraising and mentoring of team
Developing and reinforcing relationships with other department Supervisors, Leaders and Business Representatives including Field Offices, Technology Resources, and Product or Process Owners
Enforcing compliance and regulatory controls
Minimum 5 years of operations supervisory experience, preferably in Insurance or Financial Services industries
Demonstrated ability to interact effectively with employees at all levels, supervisors, peers and internal and external clients
Strong experience in, or aptitude for, building strategic operations, setting goals and measures, and creating business and operational plans to achieve exceptional performance and exceed established metrics
Must obtain insurance licenses as required by law with 60 days of employment

Senior Supervisor, Operations Resume Examples & Samples

Provide leadership and ongoing employee development to staff within operating unit
Manage and administer Performance Management & Measurement Process (e.g. develop and communicate productivity targets/results, conduct interim and annual reviews) to ensure Individual Development Plans are in place and developmental opportunities are identified for all direct reports
Monitor, evaluate and manage day-to-day employee performance to identify gaps and develop action plans to achieve optimum performance results (e.g. Performance Improvement Plan, Terminations)
Lead, motivate, mentor and guide staff providing regular coaching and feedback to ensure employees are capable of performing at or developing to the necessary standards; provide industry specific expertise to resolve complex issues and develop problem-solving capability within all team members
Maintain focus on employee satisfaction levels and take corrective action to ensure all human resources decisions are adhered to and all issues are addressed
Identify training needs for staff and ensure employees are trained, cross-trained and knowledgeable about products, services, policies, processes and procedures to maintain proficiency on the job
Anticipate staffing needs for the department; manage staffing activities with Resourcing to interview, make hiring decisions, complete documentation and ensure orientation of new employees
Promote CIBC’s Achievers Rewards and Recognition Program communicating program structure and criteria and recognizing high performing employees who exceed expectations
Initiate team-building activities with direct reports (e.g. huddles, team meetings) to actively engage staff, encourage team spirit and create a positive employee experience to build team capability
Manage day-to-day operation / production activities including resource allocation, budgeting, change integration, system operation and process improvement in the delivery of services
Plan and schedule the daily activities of staff including coverage for holidays, absentees and peak work periods to ensure Service Level Agreements are met or exceeded with minimal overtime
Manage the unit costs against pre-established budget (e.g. AIP, salary administration, FTE resource allocation, overtime, daily expense costs) and forecasting for all direct reports to ensure operational efficiency and profitability
Manage work volumes to meet deliverable standards with minimal overtime and monitor, delegate and distribute workload to ensure efficient and equitable workflow
Prepare monthly variance explanations; provide LE assistance and payroll/Peoplesoft administration support (e.g. input, balancing, verification, production reporting); participate and/or take ownership in some areas of fiscal year financial planning to ensure profitability
Review established processes regularly to ensure their validity/effectiveness; perform root cause analysis to identify opportunities for improving control processes and procedural adherence and make recommendations to support continuous improvement, cost containment and operational efficiencies
Perform and resolve difficult or complex departmental procedures or problems, including appropriate inter-departmental or external communications to ensure client satisfaction
Establish and maintain a communication and escalation process to respond to issues reported by customers, vendors, internal and external business partners
Manage all escalated issues based on knowledge, experience and procedures; make sound decisions to ensure resolution of issues/problems prior to escalating to senior management
Ensure the consistent delivery of high quality service through service excellence principles to meet or exceed client expectations and service standards
Ensure an appropriate communication process is in place to facilitate sharing of information (e.g. ensure service level expectations are clearly articulated/attained, keep team updated on business goals, strategies, performance objectives, current issue/concerns and new procedures or changes)
Lead regular team meetings in order to resolve issues and concerns and communicate as required
Provide consultative services to internal business partners; liaise with and elicit cooperation from other departments within Global Operations to enhance service delivery
Ensure business unit activities are within compliance by completing random spot checks and testing
Identify, anticipate and detect potential problems and take accountability for making informed, independent decisions to find alternative solutions to eliminate any potential risk
Review and complete Quarterly Key Compliance Reports to ensure documented procedures, processes and policies are followed; analyze trends, determine root cause and take appropriate action to resolve issues/concerns ensuring Corporate Governance approval is received as required
Review tracking on a daily, weekly or monthly basis (e.g. productivity tracking) to ensure accurate counts and reflect the financial result by reducing revenue leakage
Ensure safety and security of premises and buildings for protection of CIBC assets
Participate in planning and successful implementation of strategic initiatives
Collaborate with senior management in developing an organizational structure that will provide client service excellence in rapidly evolving changing organization (e.g. organizational planning)
Participate in committees as a Subject Matter Expert and collaborate with various departments to drive change; oversee implementation of assigned initiatives and manage change process within own operating unit to ensure success
Work with Leadership Team to implement Global Operations’ strategies and service excellence principles to enhance client satisfaction results
2 – 5 years of related work experience within Financial Services industry with previous Supervisory and/or People Management experience
Specialized knowledge of department policies and procedures, and a wide knowledge of Branch/CIBC policies, products and systems, with the ability to determine potential impact of decisions on other areas
Knowledge of internal CIBC systems and applications specific to own unit (e.g. COINS, COLT, Excalibur, ADP, IMF, ACBS)
Ability to coach in an environment of continuous change and learning
Ability to understand the corporate vision and translate it into action
Proven ability to lead/motivate a highly skilled team faced with significant change and increasing service expectations
Strong ability to analyze situations, diagnose problems, develop and implement solutions, often within narrow time frames
Ability to work with a variety of people and facilitate others in problem solving
Knowledge of PC software packages (e.g. Word, Excel, Outlook)
Proven ability to create and maintain a highly motivated and effective work environment focusing on customer and service excellence and ability to facilitate the building of strong and cohesive teams
Ability to sustain strong working relationships with both the CIBC network and external clients
Ability to develop, modify or implement operational procedures to increase productivity and efficiency
Compliance with all CIBC regulatory training and ensure these programs and policies are applied consistently across the business. The incumbent is personally responsible for compliance with all such regulatory and governance programs

Supervisor, Operations Resume Examples & Samples

Supervise and direct the daily workflow of multiple, unique processes required within the department
Ongoing training of new and existing employees, ensuring that team members have the tools and support needed to be successful
Provide ongoing coaching, recognition, development and performance management of department personnel
Interpret procedural, policy or administrative concepts to answer questions and solve problems
Handle escalated issues and ensure compliance with regulatory requirements
Perform and continuously enhance risk management and oversight functions
Partner with internal and external business partners to recommend and implement changes that standardize and improve processes and procedures
Participate on project teams as required and represent the department’s requirements, change management and testing needs
Track and evaluate system or process related issues to help determine long-term solutions
Assist department manager in budget and salary administration
Maintain current and accurate department procedures, documentation and checklists for management, audits and knowledge sharing
Securities License Series 99, or ability to obtain within 120 days of hire (or Series 7 within 120 days of hire) – required
Demonstrated aptitude in directing and leading individuals and teams
Working knowledge and understanding of brokerage operations and systems experience
Ability to effectively lead, train and provide work direction to others
Strong customer service and organizational skills and attention to detail
Effective problem identification, analytical and resolution skills
Proficient computer skills in Windows-based software products such as Word, Excel and Outlook and keyboard proficiency
Ability to communicate effectively and professionally both verbally and in writing
Ability to handle multiple priorities in a fast paced and deadline driven environment with the ability to provide direction to other team members
Ability to work effectively within a team environment and independently.
Four years of job related experience in business, finance, risk management and/or accounting/bookkeeping preferred
Bachelor’s degree in finance, business or related field preferred
Previous supervisory experience in the finance or banking industry preferred
Previous work experience in the securities or banking industry preferred
RBC maintains consistently high credit ratings: S&P: AA-; Moody’s: Aa3; Fitch: AA; DBRS: AA (as of July 2014)

Supervisor, Operations Resume Examples & Samples

Schedule Audio and Master Control Staff for perspective shifts as production needs and On-Air Requires
Will troubleshoot processes and equipment, and recommend appropriate solutions
Structure Operational procedures in all areas
Conduct Site Surveys for Field Productions and Operations
Oversee the Production Staffing
Manage Staff Vacation/Holiday/Personal Time
Manage KRONOS Timekeeper timecards for staff
Conduct Interviews for Open positions
Maintain the Internship program for operations
Maintain up to date knowledge on system operation and environment
Maintain Training documentation and operational training
Execute cross-training opportunities
Analyze Operational workflow
Report to Manager of Operations

Supervisor, Operations Resume Examples & Samples

Supervises daily operation of attractions within The Wizarding World of Harry Potter™. Provides and ensures that exemplary guest service is maintained at all times
Theme Park Operations knowledge
11/24/15 HARRY POTTER, characters, names and related indicia are © & ™ Warner Bros. Entertainment Inc. Harry Potter Publishing Rights © JKR. (s15)

Supervisor Operations Resume Examples & Samples

Maintains communications with customer staffs and management to ensure that service is delivered on time and within budget. Interacts with subordinate supervisors, customers and/or functional peer group managers, typically involving matters between functional areas, other company divisions or units, or customers and the company
Provides continuing training and review and/or development of related policies and procedures
Four or more years of information systems experience
Ability to create and maintain formal and informal networks

Supervisor, Operations Resume Examples & Samples

Partners with cross site peers and managers to establishes performance goals for department; collaborates with and directs associates to meet or exceed these goals
Acts as an information source for associates and ensures training and development occurs
Handles performance management including career development and progressive discipline of direct reports
Works in cooperation with peers on establishing objectives and developing processes and procedures to ensure efficient and timely work flow with special regards to service delivery, compliance and risk factors for the firm
Establishes internal or external partnership opportunities, through analysis of business needs and relationships that may enhance success

Supervisor, Operations AFS Resume Examples & Samples

Performs back-up for all operational functions as required by workloads and absences
Researches and resolves complex problems relating to client accounts and inquiries
Reviews daily work of operations associates; Evaluates workload and responsibilities of support staff to determine necessary assignment changes to maintain efficient workflow
Conducts compliance and suitability reviews, and monitors trading activities, through the use of various reports and systems
Advises department management of any supervisory concerns that may arise with branch office managers/FAs
May work together with department management to address supervisory concerns as well as to resolve any conflicts that may arise related to client accounts
Leadership and supervisory responsibility for a small team of operational/administrative/support employees
Investments and trading, securities industry regulations, and client suitability. Familiarity/facility with RJ and its systems is preferable
Company’s working structure, policies, mission, and strategies
Suitability and other compliance issues involved with branch manager/FA trading activity
Comprehensive understanding of company policies and procedures and industry rules and regulations
Human resource management principles and practices
Identifying relationships, draw logical conclusions, and interpret results
Operating standard office equipment and using required software application to produce correspondence, reports, electronic communication, and
Develop interpersonal relationships to provide thoughtful feedback and facilitate a collaborative work environment
Use appropriate interpersonal styles and communicate effectively, both verbally and in writing with all organizational levels
Interpret and apply policies and identify and recommend changes as appropriate
Establish and maintain effective working relationships (at all levels of the organization), (including negotiating resources)
Project a positive, professional image both internal and with external business contacts
Convey information clearly and effectively through both formal and informal documents
Take an active part in the training and ongoing development of other associates
Bachelor’s Degree and a minimum of three (3) years’ experience in the financial services industry

Supervisor Operations Resume Examples & Samples

Responsible for the management of a production team of owner-associates
Responsible for overall team performance to meet or exceed company goals and objectives
Manage the performance and on-going development of direct reports through timely coaching and counseling, positive reinforcement, direct honest feedback

Supervisor, Operations Service Resume Examples & Samples

Directing all activities for and guiding operators and their activities for assigned area/shift in the execution of logistics plans (receiving, line supply, packaging, shipping, etc.),
The ability to prioritize and manage multiple competing requests while maintaining a culture of accountability and execution
Experience in a union and/or manufacturing environment

Supervisor, Operations Resume Examples & Samples

Supervise receipt and distribution of all products from the warehouse and employee workload as required to optimize staff effectiveness
Develop and implement effective systems and procedures to ensure effectiveness and efficiency of the operation. Monitor warehouse services and determine best methods to overcome obstacles while maintaining acceptable service levels
Insure all new employees are properly trained. Serve as escalation point for employees with problems. Take proactive steps as appropriate
Review and answer inquiries from customer service, customers, sales, vendors, and management. Use judgment and diplomacy to handle complaints and resolve issues
Responsible for implementing procedures to meet federal, state, company, and facility regulations. Administer and support all standard operating and quality procedures
Assist in the supervision of product recalls, field corrective actions, and product returns
May participate in budget and forecasting processes along with other projects as requested
Strong organizational, leadership and interpersonal skills
Must have excellent communication skills both oral and written along with proven ability to implement change
Must be able to prioritize and manage a number of ongoing issues, meet deadlines, and communicate with senior management
Strong analytical skills and experience with spreadsheets and word processing applications required
Knowledge of Good Manufacturing Practices and Good Documentation Practices
While performing the duties of this job, the employee may be exposed to moving reach trucks, forklifts, pallet jacks, extreme cold, and extreme heat
The employee frequently is required to walk
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
While performing the duties of this job, the employee is regularly exposed to moving reach trucks, forklifts, pallet jacks, extreme cold, and possibly extreme heat. The noise level in the work environment is usually moderate
This position requires proficiency in warehouse management systems and PC environments

Supervisor, Operations Resume Examples & Samples

Oversee the performance of all maintenance work packages for assigned aircraft and ensure adherence to planned vs. actual hours and Repair Station Manual. Supervises assigned aircraft maintenance employees
Encourage and promote a safe work environment by supervising a safety/security program which includes operation of support equipment, aircraft systems, 5S, general housekeeping and lean manufacturing. Ensure that regular established safety/security audits are conducted and discrepancies are addressed
Perform supervisory responsibilities for assigned employees and area(s), for example, time card and vacation approvals, performance reviews, opportunities for professional development and training, personnel decisions concerning hire, fire, disciplinary issues, and salary adjustments, as well as employee schedules and leave
Supervise the performance of maintenance and service work packages for assigned aircraft. Per assigned shift, manage labor hours per work package for accuracy and efficiency
Support all teams (i.e. Quality, Invoice Analysts, Line Service, Materials) in returning aircraft to service after maintenance
May be required to act on behalf of Operation Manager during absence
Working knowledge to assist and coordinate special programs (i.e., Smart Parts, ESP, MSP, Honeywell, and Warranty) with Planning, Invoice Analysts and Materials
Review final customer invoice as needed, (i.e., review margin analysis, warranty negotiations, and revision of service orders (SVOs)
Must have a minimum of 5 years of experience in performing aircraft heavy/line maintenance
Must have a minimum of 2 years supervisory or leadership experience
Must have A&P license
Must be available for evening shift, M-F
Working knowledge of applicable Federal Aviation Regulations, for example, part 91, 121, 135, and 145
Working knowledge of aircraft maintenance inspection programs for jet aircraft
Working knowledge of Environmental, Health & Safety rules and regulations as they apply to workplace safety and environmental aspects of aircraft maintenance operations
Interpersonal skills necessary to develop and maintain effective working relationships with employees, customers, all levels of management team, and other departments
Customer service skills necessary to modify communication, tone, and presentation to defuse crisis situations with internal and external customers and maintain mutually beneficial customer relations
Demonstrate strong leadership and coaching skills with the ability to develop people and build a strong team
Strong Verbal and written communications skills
Training skills necessary to provide employee training
Planning and organization skills necessary to plan, prioritize and coordinate workload of assigned employees within a multiple project setting
Computer skills necessary to learn and / or operate word processing, spreadsheet, database, presentation, project, email and web-based applications as well as other operating systems used to manage the maintenance work
Prefer experience with CRJ (Canada Regional Jet) 200, 700, 900

Supervisor, Operations Resume Examples & Samples

Planning and program performance addressing cost, schedule, technical performance, and quality of a work package, subsystem, or related group of work packages in a MRO environment
Provide coaching, set goals, approve time, and provide overall guidance to a team of employees
Oversees a team and task assigned to the organizational group performed by non-exempt employees
Establish a team environment and directs a training system to provide technical knowledge for the safe maintenance, repair, and operation of aircraft, aircraft systems, ground equipment, tools, test equipment, stores and facilities, according to established procedures
May analyze current operating problems and future operating requirements to identify training needs
Ability to be subject to a variety of physical conditions
Able to wear respirator or other safety gear
Ability to be subject to areas which could cause various phobias due to height or closed spaces
Able to perform work in an approved environment during specified work hours
Able to change physical locations based upon need(including physical ability to travel
Ability to compose materials such as detailed reports, work‐related manuals, publications
Able to prioritize and adjust tasks to accomplish the project result
High School diploma or equivalent (GED) and 7 years related experience
Must be able to obtain a DoD U.S. security clearance
Ability to resolve technical or operational problems in a MRO environment
Must have knowledge in Fuel cell maintenance and repair and at least one but preferred all in repair, installing trouble shooting of aircraft systems, flight controls, Avionics, or Structures
Will be required to perform tasks such as fuel system fueling and defueling, avionics, engine operations, APU operations and flight control systems
Ability to work what ever hours are required for the shift that is assigned
A&P license
7 years of experience with Aircraft Systems

Supervisor, Operations Resume Examples & Samples

Handles all direct employee personnel issues and processes (where applicable), including performance management, appraisal processes, development planning, and career pathing
Supervises non exempt direct reports assigning workload, monitoring quality and associate coaching
Serves as liaison between departments when it becomes necessary due to member or workflow issues
Develops, recommends, and implements process improvements to improve efficiencies and services provided
Ensures WellCare link is update to with the appropriate materials
Trains associates on new processes and refresher training
Act in a liaison capacity for the Mgr/ Sr Mgr representing operations with other areas and business units
Responsible for reviewing, updating, and creating training materials for business
Demonstrates desired behaviors by exceeding others expectations and leads by example
Completes gap analysis on training for the business
Intermediate Demonstrated analytical skills
Intermediate Other In-Depth knowledge of Health Insurance
Intermediate Other Strong understanding of managed care and its place in the health care industry
Intermediate Other Understanding of interdependencies on other business units such as Health Services, Provider Relations, Sales, Vendors, Claims

ADT Supervisor, Operations Resume Examples & Samples

Assuming the responsibility and authority for managing Operations technicians to ensure effective deployment. Duties included are selection, performance evaluation and counseling, routine discipline and grievance resolution
Oversee daily performance against established standards and schedules
Resolve workflow and processing technical issues
Liaise positively with Supply Chain associates, maintenance and Quality Assurance to establish efficient schedules and quality products especially smoothly processing the flow of material and paperwork
Making personnel recommendations, as required, in the areas of staffing needs, wage recommendations and performance reviews
Assuring compliance within the Manufacturing department with all CGMP and safety regulations
Ensuring that the facility is kept “tour ready” at all times and people/material/flow/cleaning and zone concepts are maintained at all times
Maintaining adherence to shift schedules of operations staff, assisting in operational activities to overcome obstacles as needed and ensure appropriate attention to detail and quality occurs during operations
Assuring that operators are trained and following the operating and cleaning standard operating procedures and any other applicable regulations
Ensuring batch records are complete and accurate first time
Interfacing with Materials Management and other warehouse staff as related to raw material inventory control issues
Trouble shooting any processing, equipment or utilities problems
Overseeing all activities performed by operators and material expeditors during shift. Offering processing guidance where needed
Identify staffing needs and maintain staffing
Work with the Human Resources and training staff to encourage a highly motivated and skilled work force
Support 24/7 operations
Define necessary – Corrective/Preventive Action measures in response to internal, regulatory and customer audit requirements as well as deviation investigation
Meet commitments on time
Candidates must be capable of creating and working within an operating plan framework and budget
Must have a thorough knowledge of the equipment and processes used in the facility and within the pharmaceutical industry
Must have a thorough knowledge of cGMP, FDA and DEA guidelines and how to apply them effectively
Candidates should have a thorough knowledge of Solid Dosage manufacturing
Able to manage priorities and projects prioritizing effectively. Must communicate clearly, and manage people well
Capability to work in a matrix organization

Finance Supervisor Operations Resume Examples & Samples

Bachelor’s degree in Finance/Accounting
Minimum 6 years of Finance/Accounting experience
Proficiency with MS Excel
Good knowledge of MS Access
Experience financially supporting business partners
Working knowledge of TM1/SAP/HFM

Supervisor, Operations Resume Examples & Samples

Employee development - Coaching, training, skill enhancement, annual reviews, IC reporting and follow up, career planning and goal setting, coaching database maintenance
Administration - reporting, time entry in Peoplesoft, statistical analysis of own and others reports, meetings (intra- and inter- departmental), staffing, scheduling, vacation planning
Team development - IC development and implementation, lead team meetings, evaluate and implement processes and procedures, new hire interviews, problem solving (teaching and doing), daily operation
Cost Control - Analysis of variance within the dispatch function as well as making decisions about the amount to credit a customer or chargeback a contractor
Business Development - Sales contractor and sales management interface, customer relations, bids, customer relations problem solving, and develop vendor relationships pertinent to new opportunities
Contractor Relations - Coaching, follow up, recognition, liaison, problem solving
Projects – Direct and oversee implementation as well as reporting on results
Personal Development - Cross-training, seminars, sales calls and trade shows

Supervisor Operations Resume Examples & Samples

Establish and control the achievement of production objectives
Coach your team in order to develop their talent in the organization
You have management experience in a unionized environment (an asset)

Supervisor, Operations, Global Resume Examples & Samples

Achieve the required Operations Unit performance by supporting and implementing the operating plan ensuring adherence to safety, quality, cost and schedule
Continuously improve business processes to ensure best practice in quality, cost and labour relations
Coach/develop and provide feedback to employees and address their issues, to ensure true engagement within the team
WEEKEND SHIFT POSITION
You must possess post-secondary degree/diploma in technical discipline and a minimum of 3 years’ experience in a Supervisory role in a Manufacturing environment
You must have in depth knowledge and experience working in an environment that utilizes KPI’s
You must possess the following: ethics, integrity and honesty; respect for others; cooperation; motivation to get things done; ability to express ideas logically and coherently; positive attitude; ability to overcome obstacles; assumes full responsibility; utilizes the appropriate resources to solve day-to-day problems; reacts quickly to unforeseen events
You must be flexible and able to work various shifts, including weekends
You may be required to work rotating shifts

Supervisor, Operations nd Shift Resume Examples & Samples

Supports and drives a safe and clean safe work environment
Ensures the overall goals are achieved, as well as the individual goals of the department
At least 2 years of experience in supervising others is preferred
Experience in the apparel industry strongly preferred

Supervisor, Operations Resume Examples & Samples

Execute and maintain schedule, on assigned shift, through aircraft delivery and follow-up. Monitor and oversee work flow to ensure work package is on schedule and within budget, including shop floor efficiency. Ensure that work is performed in accordance with Repair Station / Quality Manual, Site Operating Procedures and FARs
Submit requests, as required, for engineering support (RED's, RFE's, SRPSA's and installs) in direct support of operations for all product lines
Act on behalf of Project Manager during absence (Business Aircraft only)
Review final customer invoice as needed, (i.e., review margin analysis, warranty negotiations, and revision of service orders (SVOs). (Business Aircraft only, approve and sign)
Meet or exceed facility financial objectives on all projects. May be required to issue and collect DPRs, reviews payment terms with customer
You have a minimum of 5 years of experience in performing aircraft heavy/line maintenance
You have a minimum of 2 years supervisory or leadership experience
You have an A&P license
You be available to work 12 hours days on a rotating schedule with either 3 days off or 4 days off /week
You have experience with CRJ (Canada Regional Jet) 200, 700, 900
You have a working knowledge of applicable Federal Aviation Regulations, for example, part 91, 121, 135, and 145
You have a working knowledge of aircraft maintenance inspection programs for jet aircraft
You have a working knowledge of Environmental, Health & Safety rules and regulations as they apply to workplace safety and environmental aspects of aircraft maintenance operations
You have interpersonal skills necessary to develop and maintain effective working relationships with employees, customers, all levels of management team, and other departments
You have strong verbal and written communications skills

Supervisor, Operations Terminals Resume Examples & Samples

Hire, supervise, direct, coach, train, and coordinate organized labor utilized to perform all work on a marine cargo handling facility. Be familiar with, comprehend, and be knowledgeable with all applicable labor agreements, documents and letters of understanding governing terminal workers. (Pacific Coast Longshore and Clerk’s Contract Document, Pacific Coast Walking Bosses & Foreman’s Agreement, Pacific Coast Marine Safety Code, and the IBEW Labor Contract)
Schedule, coordinate and facilitate cargo handling activities, preventive maintenance and maintenance repair activities which ensure the lowest unit costs, while meeting all applicable terminal, corporate, state, EPA, federal, marine and cargo owners regulations, rules and standards without exception
Shall adhere to Corporate, Federal, and State EEO, affirmative action, fair treatment and harassment policies and regulations in all areas of responsibility taking immediate corrective action for any non-compliance
Consistently maintain and demonstrate a high regard for personal safety, for the safety of company assets, employees, and the general public
Progressive supervisory experience and/or training specific to supervisory/management techniques
Mechanical experience and safety training in heavy industry
Union operations experience
Safety competencies in marine and railroad environments
Proficiency with computer applications, including Microsoft Excel, Word, and Outlook
Well-balanced interpersonal skills and strong verbal and written communications skills are required
Demonstrated ability to write clearly and concisely for different types of audiences, deliver a presentation clearly and persuasively
Must be accountable and take direction from Managers; keep required work schedules, which include regular and predictable job attendance; focus attention on details; follow work rules
Organizational skills and the ability to prioritize tasks are essential
Must be a problem solver with the ability to find resolutions
Must be flexible and able to work effectively in a team environment and consistently maintain a professional and respectful demeanor/attitude with co-workers, clients, vendors, and regulatory agencies
Supervise ILWU workforce
Oversee & supervise vendors & on-sight contractors as needed
College or Trade School training in mechanical or engineering disciplines, or equivalent professional experience preferred
Mechanical or electrical training desired
Prior experience requiring mechanical aptitude and skill is a plus
Knowledge of rail traffic coordinating processes
Rail road equipment and bulk cargo handling operational experience
Heavy Industrial experience having concurrent Safety, Quality and Environmental responsibilities

Supervisor Operations Field Resume Examples & Samples

Ability to supervise a group of 5-15 direct reports
Knowledgeable of FSCS work rules and HR procedures
Ability to learn and understand operation processes supported through technology
Knowledgeable in industry-related issues in transportation, supply chain management, warehousing/distribution and use of technology in logistics
Experience in performing data and supply chain management analysis and using software applications (SCM software, MS Excel, MS Access, MS PowerPoint)
Experience with analytical techniques to define and solve complex problems or design solutions
Good judgment and a common sense approach in decision-making even when dealing with complex problems
Basic understanding of financial management fundamentals and techniques
Related Bachelor’s degree + 4 years progressive, related experience in a supply chain operations leadership roles and/or warehouse management operations
Related Associates degree + 6 years progressive, related experience of supply chain operations leadership roles and and/or warehouse management operations

Supervisor, Operations Resume Examples & Samples

Responsible for day-to-day execution in the backroom and office, across all receiving, merchandise pickup, and product repair, return to vendor and preventive maintenance processes, ensuring associates understand member experience, member interaction expectations, and key responsibilities. Teaches and models expected behaviors that lead to the right member experience. Analyzes team and associate-level metrics to drive continuous improvement opportunities with associates and other teams
Ensures effective inventory management. Facilitates completion of stock locator audits and related processes to keep track of merchandise. Facilitates shipping of merchandise for ship-from-store and return to vendor processes
Ensure effective office processes
Adheres to the Operations Supervisor scheduling requirements

Supervisor, Operations Resume Examples & Samples

Oversight of daily, weekly and monthly reconciliation of payment clearing and cash and share balances
Responsible for research of reconciliation exceptions to identify root cause and provide support for recommended clearing action
Monitor departmental risk and guarantee all risk controls are followed and appropriately documented
Track aged items and assure regulatory guidelines are met
Collaborate effectively with cross site peers on department initiatives, projects, issues and share best practices
Partner with cross site peers and managers to establish performance goals for department; collaborates with and directs associates to meet or exceed these goals
Ensures appropriate documentation and departmental tools are created and/or maintained (job procedures, job aids, forms, training material, etc.)
Financial markets and Mutual Fund Products
Risk mitigation, risk controls
Resolve out of balances and balance general ledgers
Research reconciliation exceptions to identify root cause and provide support for recommended clearing action

Supervisor, Operations Resume Examples & Samples

Identify, document and standardize key processes leading to the achievement of objectives
Optimize the sharing of knowledge and best practices throughout the organization
You have 3 years management experience in a manufacturing environment or in any other relevant field(aerospace environment is an asset)
You hold at a minimum a College Degree Diploma (studies in operations management or related disciplines is an asset)

Supervisor Operations Service Resume Examples & Samples

Coordinating and supporting Continuous Improvement activity throughout the facility
A strong ability to work effectively with people cross-functionally and at all levels of an organization
Strong technical aptitude along with proficiency in Microsoft Excel

Supervisor, Operations Resume Examples & Samples

Achieve the required Product Quality performance by reinforcing and implementing the Quality system and Quality gate process
Apply Risk Management techniques to ensure compliance to applicable product and process standards
Plan, implement and control functional activities in order to achieve the Operation Unit targets
Maintain FOD/housekeeping standards to ensure a safe product and working environment
You have Post-secondary degree/diploma in a quality or technical discipline
You enjoy face to face conversations and bringing team members together to reach the desired outcome
You must be flexible and able to work various shifts

Supervisor, Operations & Bids Special Markets Resume Examples & Samples

5% Evaluation, specification and management of information requests from internal and external (Customer) sources
5% Coordination and resolution of reporting conflicts across Operations, Management, Sales and Customers
15% Development of tools to standardize/automate reporting and increase available personnel resources
10% Other
Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments

Supervisor Operations / Construction Resume Examples & Samples

Oversee the operational workload of team to ensure allocated resources are fully utilized in order to deliver against agreed upon work plan and execute work activities within planned unit and budget cost
Review, ensure accuracy and execute the approval of area purchase orders, invoices and payroll activities
Act as the first point of contact for multiple internal stakeholders and outside agencies in order to provide support and ensure National Grid deliver against service level agreement
A Bachelor's degree in a related area and/or 3 years’ of related experience, or committed to ‘on the job’ training programs with practical experience of methods, processes and techniques relevant to area or discipline
Ability and knowledge to develop standard operating procedures for field personnel to perform gas work and connections on energized distribution/transmission facilities is preferred
Must have or possess the ability to develop knowledge and understanding of National Grid’s policies and processes and how to apply them effectively
Identifies the key stakeholders in the organization and uses that information and the informal organizational structure to get things done within the Operational area
Within own Operational area, demands high performance and makes the consequences of non-performance clear
Promotes team effectiveness by soliciting input from team members, communicating expectations of the team and delegating responsibilities while providing support and structure
Encourages and empowers others by offering help and advice, and building a common understanding of needs and shared goals of the Operational area
Proactively makes changes to improve performance, efficiency and effectiveness of processes within the relevant Operations area

Supervisor Operations / Construction Resume Examples & Samples

Perform contractor inspections to ensure the successful completion of all capital construction projects, large or small, which will allow the safe and reliable operation of National Grid's LNG facilities
Sound implementation of construction policies and procedures that maximize customer satisfaction and fulfill statutory requirements while meeting or exceeding company growth goals
Direct all aspects of the construction process to meet Company goals while remaining fully compliant and within budgetary limitations ensuring the timely and cost effective installation of facilities
Motivate, coach, challenge and provide developmental opportunities for subordinates
Maintain industry involvement to keep abreast of changing technologies and best practices
Develop continuous improvement initiatives in support of the Company's strategic objectives
Manage the utilization of resources (personnel, vehicles, and equipment) to ensure a timely response, monitor safety, performance, productivity and workload and re-balance as needed to maximize efficiencies and cost effectiveness
Respond to emergencies and supervises a workforce that operates on a 24-hr 7day/week basis
Coordinate all Meetings necessary to progress the projects, including pre-construction meetings, safety meetings and notifications and all daily tail gate meetings. Safety Meetings at the LNG Plants are crucial for daily activities
Five plus years of proven managerial experience with a focus on construction policies and practices
LNG Plant experience is preferred with knowledge of LNG operations and regulations
Knowledge of LNG regulations including Federal DOT LNG CFR 193 and NFPA 59A are a plus
A good working knowledge of tools and systems within LNG plant plant operations is desireable
Familiarity with Construction standards, Work Methods, Rules for Safe Operation, and associated procedures, knowledge of Company policies and the application of the Collective Bargaining Agreement are needed
Prior experience dealing with diverse groups such as gas and/or electric customers, government officials, etc. in a tactful and diplomatic manner is vital
Proficiency with Microsoft Office Products is required for consideration for the Lead Construction Supervisor position
Ability to estimate field construction costs
This position may involve driving to other company locations, so a clean, valid state issued driver's license is required

Supervisor, Operations Resume Examples & Samples

Manage the daily operations by interfacing with all areas of the company to ensure that the Incomm Incentives and the 1st Party operations team is performing at its peak efficiency and has the tools to be successful
Perform operational troubleshooting to identify, define, and solve problems
Act as the Incomm Incentives and 1st Party Operations Manager, owning the processes performed by the team
Interface with team members and clients as business development opportunities arise. Ensuring successful implementations and improvements
Fostering continuous process improvement in the engagement, boarding and implementation of products and services
Build and maintain a shared knowledge library of best practice materials related to his/her platform and products to ensure repeatable, successful operations and implementations
Promote the Incomm Incentives and 1st Party operations team internally working with Sales and Marketing; educating them on the operational processes and procedures
Support Account Managers in their requests for product support from merchant partners
Routinely work with a variety of providers (internal and/or external) in product operations, enhancements, and implementation
Identify, document and manage the implementation of projects to enhance and update the product line
Ensure that customer service SLA’s are met
Provide regular reporting to management on the platform and products
Provide account ownership to special case customers during and after implementation as needed
Provide a single point of contact for relationship management and issues resolution, being fully accountable for the success of the team
Be a subject matter expert on the Incomm Incentives and 1st Party operations team, its processes and capabilities
Ability to implement fully compliant products and programs
Minimum two years client facing communication experience required
BA or BS degree required
Experience in prepaid, stored value or gift card products preferred
Experienced working with Customer Relationship Management software (Salesforce), Sharepoint and activity tracking systems desired
Demonstrated ability to create requirements documents, process documentation, develop and analyze reports
Proficient with general computer applications (Word, Excel, PowerPoint, etc.)
Ability to work with different departments (marketing, IT, fraud, finance, service) to support the operations team
Demonstrated: creative thinking and initiative; ability to drive change
Must be able to manage multiple projects
Must be process driven with focus on continuous process improvement
Must be able to manage the entire platform and its products with limited supervision
Must be a self-starter with demonstrated ability to lead cross-functional teams during implementation process
Must demonstrate “never give-up” behavior
Must be willing and able to “own” team management, implementations, and the expected results
Must motivate and develop team members
Must have an interest in technology
This position is eligible for the Employee Referral Bonus Program

Supervisor, Operations Resume Examples & Samples

Develop and implement effective systems and procedures to ensure effectiveness and efficiency of the Traffic operation
Coordinate the activities of the Traffic operation with other internal departments, third party vendors, and customers. Supervises drivers one or more operations sites
Supervise employee workload and objectives as required to optimize staff effectiveness
Insure all new employees are properly trained. May be involved in delivery of staff training as needed. Responsible for all aspects of staffing (recruiting, interviewing, and selection) and talent management (performance management and activities to achieve performance objectives)
Review and answer inquiries from customer service, customers, sales, and vendors. Uses judgment and diplomacy to handle complaints, make adjustments and resolve issues
Escalation point for employees for problems requiring special handling. Contact parties involved and take necessary action to resolve problems. Take proactive steps as appropriate
Responsible for ensuring compliance of procedures to meet federal, state, company and facility regulations
May participate in budget and forecasting processes
Administer and support all standard operating procedures, regulations and quality procedures
Required to travel as necessary to offsite locations
Will report into Regional field manager for oversight and development
Must have strong organizational, leadership and interpersonal skills
Must be able to work independently and work in a matrix environment
Ability to set performance standards to meet budgetary targets
Must be results oriented and be able to work collaboratively with counterparts in other functions
One to three years supervisory and/or team leadership experience required
Three to five years experience in a transportation or distribution environment required

Supervisor, Operations Resume Examples & Samples

Develop and monitor operations plans, labor schedules, inventories and maintenance activities
Work with senior leaders to drive process improvement initiatives and change efforts
Track and analyze key performance indicators and develop action plans to improve performance
Promote and encourage safe working practices
Proficient in Microsoft Office programs
Comfortable with change and leading change

Supervisor Operations Resume Examples & Samples

Drive an Event-Free Operations culture - directly lead and oversee the Operating shift to operate the station to the standards set forth in the Operating Model and Operations Protocol, ensuring operational rounds and all routine requirements are being completed and documented, ensuring all control room operator activities are performed to high standards, ensure proper alarm response to standing and active alarms on plant control systems, monitor plant performance to ensure the Plant is operated as efficiently as possible, monitor cycle chemistry to ensure chemistry is maintained within parameters, and provide leadership and direction in the event of abnormal and emergency plant conditions; coordinate with the Energy Control Center and Portfolio Management for issues regarding unit availability; ensure all FERC, NERC and FRCC requirements are met on a daily basis
Directly lead the Operating shift to perform shift maintenance to the standards set forth in the Operating Model and Maintenance Standards - including implementing and managing work schedules, issuing and tracking individual work assignments, overseeing maintenance work on shift to assure maintenance and projects are performed in compliance with site and corporate standards
Associate Degree from an accredited university or college and 3 years power plant or industrial experience; OR in lieu of a degree must have 7 years related work experience
Working knowledge of the overall operating fundamentals and principles of generating station systems, equipment and processes
Four-year degree with at least five years of like-work experience
Leadership experience with effective verbal and written communication skills
Effective team leadership and coaching skills with the ability to lead by example and provide focus in a rapidly changing environment
Prefer experience in supervising union employees; current MOA contract knowledge is highly desired
Combined Cycle and Combustion Turbine Power Plant operations knowledge and experience
Qualified Control Room Operator with a competent understanding of DCS control systems relating to power generation is highly desired
Power Plant maintenance knowledge and experience

Supervisor Operations Resume Examples & Samples

Field Operations – Ensuring all activities as being dispatched by the regional center are being executed per agreed planning. This includes Service Delivery and Assurance dispatches
Network Operations – Ensure all network related projects are being implemented. This includes expansion, reliability and cost savings projects
Datacenter Operations – Ensure all related activities are being performed within this specific functional area
Technical Facilities Operations – Ensure all related activities to ensure the technical infrastructure in our buildings is operated in such a way a 100% uptime can be guaranteed
Other – Act as the site owner for our technical buildings and work close with the regional center to ensure resource availability and efficiency is being achieved. Ensure 24x7 coverage is being performed with the team for Assurance activities (Break/Fix & Preventative Maintenance) and are responsible for the 1st / 2nd level escalation PoC
Requires a broad range of skills within a professional discipline to effectively perform complex assignments; demands familiarity with principles, theories, concepts and technologies as well as applied knowledge of established procedures, policies and practices
10+ years operational experience in the telecommunications industry
Strong organizational skills and ability to multitask, balancing competing priorities
Strong facilitation and task completion skills
Capability to work independently in a regional team
Fluent in English and local language (written and verbal)
PC Literate (E-mail, MS Office Suite
Engineer degree or equivalent

Salesfloor Supervisor Operations Resume Examples & Samples

Executes all Operations related communications on a daily basis
Coordinates with the replenishment team daily. Communicate accomplishments, successes and concerns
Coordinates with Management and Back Room Lead on where to stage no home merchandise so there is an easy flow to the sales floor when opportunities exist
Is a student of the game in Integrated Retail with regards to systems, technology and digital devices, and can train others on the use of these tools
Strong reading, writing, verbal, and arithmetic skills
Show Pride
Ability to be cross trained
Proficient in store systems and Integrated Retail

Supervisor, Operations Resume Examples & Samples

Ensure adherence to company policies and process standards, while maintaining employee morale and overseeing the training of new and existing staff
Work with manager to establish department and company goals and rely on experience, judgment and innovation to achieve them
Drive process improvements and coordinate new model introductions
Act as liaison between teams, shifts, supervisors and departments, and partner with vendor / customer / client representatives
Monitor inventory of materials and equipment while facilitation capital equipment procurement and maintenance service calls
Accomplish supervisory and human resource objectives such as hiring, performing performance reviews and mentoring / coaching and disciplinary actions
Meet production operational standards by implementing production, productivity, quality, and customer-service standards; resolving problems; identifying process improvements
Meet production financial standards by controlling and minimizing production expenses
Monitor production performance and ensure all daily shift production reports are completed on time
Maintain a safe and healthy work environment by following and enforcing standards and procedures while complying with legal regulations

Supervisor, Operations, Global Resume Examples & Samples

You possess a post-secondary degree/diploma in technical discipline and a minimum of 3 years’ experience in a Supervisory role in a Manufacturing environment
You have previous experience working in a unionized environment (knowledge of the Collective Agreement)
You are flexible and able to work various shifts, including weekends

Supervisor, Operations Resume Examples & Samples

Update job knowledge by participating in educational opportunities; reading technical publications
Minimum of 5 years in a leadership / supervisory experience in a related field
Associates degree in related field of equivalent experience

Supervisor, Operations Resume Examples & Samples

Ensures timely development of distribution construction designs and plans, ordering of long lead time material, request of easements, permits, and other requirements in order to meet business plan goals, and construction schedules required to meet the customer need dates or work execution plan schedules within the region
Ensures that designs are complete, accurate and buildable, material correct, and scope is the least cost solution to meet design intent and to maintain customer satisfaction within the region
Ensures staff adheres to Distribution Design Standards/Processes
Bachelor of Science Degree in Electrical Engineering (preferred) or Associate of Science degree in Electrical/Electronic Engineering or Electrical/Electronic Engineering Technology with 0-3 for Assoc. Level and 5-8+ years experience for Supervisor, Senior and Lead role, from an accredited engineering or technological school or equivalent or in lieu of a degree 5 to 8 years experience in Distribution Design
A minimum of 5-8+ years(supervisor, senior and Lead or 0-3 for Associate Level) of experience in Distribution Design, T&D Operations, Engineering, or equivalent including a demonstrated commitment to safety practices and procedures
Demonstrated leadership skills including the proven ability to direct, supervise, motivate and train a staff of technical and support employees
Strong knowledge of Company policies, procedures, and the labor agreement. Demonstrated knowledge of electric theory, labor relations, utility construction practices, equipment and material requirements, National Grid standards for construction, OSHA and National Grid safety standards, environmental/hazardous material handling, national electric safety code and local ordinances
Knowledge of the Company's budget process and proven budgeting and financial analysis skills
Knowledge of utility accounting, electric rate tariffs and associated service bulletins and account classification
Demonstrated project leadership skills. Strong analytical and problem solving skills
Demonstrated ability to develop positive customer relations; anticipate, identify, respond to both internal and external customer concerns and problems
Computer skills with experience in a variety of software including Microsoft Word, Excel, Power Point, Geographic Information System, STORMS/MAXIMO, PeopleSoft and AutoCad

Supervisor Operations Resume Examples & Samples

Develops and implements reporting mechanisms to ensure client satisfaction, minimize liability and provide recovery totals for specific clients
Identify potential customer issues and resolve them before they are escalated. Monitor work to ensure time frames are being met due to contractual obligations and industry time frames
Acts as a liaison between the client and First Data. Assures that all contractual obligations are met and ensure that liability is kept to a minimum. Monitors and maintains on a daily basis statistical reports to ensure that workflow is distributed evenly

Supervisor Operations Resume Examples & Samples

Liaison with patients, public safety agencies, training institutions, hospital personnel and other system users
Promptly investigates incidents involving assigned units or personnel, including filing of internal and external reports and counseling staff
Responsible for complying with all local, state and federal employment laws and company policies (i.e., Americans with Disabilities Act, Affirmative Action, etc.)
Champion Affirmative Action efforts in all aspects of employment, including but not limited to staffing, training, promotion, etc.Responsible for compliance with and enforcement of company/department policies and procedures
Mentor employees, conduct performance evaluations, counsel and provide disciplinary actions to assigned personnel and works to facilitate individual and team development that drives positive results
Ensure PCR’s and other field related paperwork is 100% reconciled daily in conjunction with the PCR processing

Supervisor Operations Resume Examples & Samples

1) Supervises and implements departmental functions, policies and procedures with all internal and external contacts
2) Evaluates effectiveness and efficiency of operational areas and takes action t reallocate resources as necessary. Creates and implements programs to enhance the level of service provided to customers
3) Communicates, implements, and interprets corporate and departmental policies and procedures
4) Maintains department standards to ensure optimal customer support
5) Provides subordinates with ongoing feedback, coaching, and counseling on performance for achievement of all benchmarks
6) Provides technical expertise related to job unit function
7) Schedules, trains, and organizes personnel to accommodate immediate and anticipated workflow volumes
8) Coordinates departmental functions with all internal and external contacts
9) Compiles and prepares required data for report information pertaining to unit
10) Ensures that all inquiries and follow-up are handled in a professional, accurate, prompt and courteous manner. Serves as the next level contact for problems/issues that staff cannot resolve
11) Selects, develops, appraises, and recommends compensation for subordinates. Interviews and makes recommendations for hires and promotions
12) Encourages the professional progression of staff through Performance Management, coaching and counseling. Establishes appropriate goals and performance standards and makes recommendations for career path of staff
13) Ensures that department systems and supports are operational
14) Performs all other appropriate responsibilities and duties as assigned
Must have the ability to manage organize, plan and provide leadership to staff. Ability to develop and motivate staff to facilitate professional growth
Excellent oral and written communication skills, as well as ability to carry out assignments with minimal guidance
Exposure to an operations services environment is highly recommended
Analytical ability to identify and resolve staff and customer problems
Must be able to prioritize work in an environment that changes frequently. Demonstrated time management skills
10% travel required to vendor sites
Schedule flexibility between hours of 8am-9am during peak season

Senior Supervisor / Operations Manager Resume Examples & Samples

Establishes and consistently meets or exceeds client program service goals and objectives in performance, production and quality; examines root causes of issues to achieve solutions
Manages call lists, prepares and analyzes data and makes program changes designed to achieve client goals
Regularly reviews performance and production reports to ensure that goals are being met and meets with supervisor teams for feedback and problem solutioning
Leads, guides and develops a high performance team by acting as coach and mentor to staff
Evaluates, writes and delivers performance appraisals that address issues, providing coaching to motivates enhanced performance
Manages rewards and recognition programs for all programs
Understands cost strategies, contributes to budget/expense management and recommends solutions and changes for improving overall Contact Center financial performance
Evaluates quality monitoring sessions to ensure improved CSR performance
Ensures efficiency and overall accuracy of performance metrics
Partners with others for feedback and support with those involved with client programs, including other contact center Management, Training, Recruiting, Client Services, Human Resources and Information Technology
Ensure that policies and procedures are communicated and followed
Develops and participates in employee engagement activities

Supervisor Operations Resume Examples & Samples

Supervise the overall operational delivery to ensure the correct and timely setup of static data within the systems of NN IP
Perform active oversight on the operational execution by the offshore team. This includes the smooth transitioning of work towards offshore and alignment with onsite operations
Drive the pro-active search for optimization of processes and tooling with the onsite and offshore team
Identify shortfalls in data quality and drive the necessary changes to improve the quality of service
Ensure documentation on manuals, controls and SLA’s is accurate and up-to-date
Support the Manager Static Data by coaching the team, contributing to the personal development of the team members and providing input for the yearly performance cycle
Support participation in projects, with a focus on controlled onboarding of changes in the daily operations
Take a leading role with (senior) business- and data analysts to formulate requirements and user tests to improve data management tooling (MarkitEDM)
Work with problem management on follow up of incidents, including logging, analysis, formulation of tactical and strategic solutions and communicating to both clients and management
Experience within data management, preferably within asset management or banking
Hands on experience with the responsibility of leading an operational team
Experience in working in high impact project environment, including ability to deliver under pressure

Supervisor, Operations Resume Examples & Samples

High School or GED or equivalent is required
Bachelor's Degree in a related field is preferred
4+ years of experience in a related field based on operational area, i.e., customer service, claims, call center, or a high transactional environment,accounts receivable application, etc. is required
Experience supervising or leading others is required
Demonstrated written communication skills
Ability to communicate and make recommendations to upper management
In-Depth knowledge of Health Insurance
Strong understanding of managed care and its place in the health care industry
Understanding of interdependencies on other business units such as Health Services, Provider Relations, Sales, Vendors, Claims
Required Intermediate Microsoft Word is required
Required Intermediate Microsoft Outlook is required
Required Intermediate Microsoft Excel is required

Supervisor, Operations Resume Examples & Samples

Between 5-50 associates
Minimum of 5 years in a leadership / supervisory experience in a manufacturing environment
Experienced with working multiple production lines
Previous electronics manufacturing experience a plus

Supervisor, Operations Resume Examples & Samples

Develop work schedules, coordinate assignments and supervise the staff for assigned tasks and projects
Provide direct daily supervision and review work of assigned departmental employees to ensure accuracy and to ensure adherence to pertinent departmental policies, practices, and procedures [SOPs, safety procedures and bio-safety protocols.]
Prepare and review schedules from protocols
Monitor scientific projects and procedures to assure adherence to the study protocol and applicable SOP’s
Act as liaison between technical staff, internal departments and study director
Ensure that all related forms and materials are prepared prior to initiation of designated activities
Assist in the interview and selection of qualified non-exempt personnel. Recom¬mend personnel actions, including hiring, and promotions. Partner with Human Resources and depart¬mental management to assist in the handling of disciplinary issues. Draft appropriate personnel action paperwork
Monitor performance of direct reports. Provide regular coaching and counseling. Assist in preparation and delivery of performance reviews of direct reports
Recommend and implement techniques to improve productivity, increase efficiencies, cut costs, take advantage of opportunities, and maintain state-of-the-art practices
Experience: 2-4 years related experience in a GLP environment and experience with research and investigative procedures, techniques and literature
Certification/Licensure: ALAT required, LAT preferred
Other: Ability to organize, prioritize work and meet deadlines. Computer literacy including word processing and spreadsheet software. Ability to successfully lead a team. Demonstrate strong verbal and written communication skills

Supervisor Operations Resume Examples & Samples

Investigate accidents and major incidents to gather information, resolve issues, and communicate findings
Coordinate operations during times of disaster
Gather information from customers regarding issues and problems, document complaints, and work with others for resolution to ensure customer satisfaction
Provide appropriate resources to debrief care-giving personnel (SST’s, Paramedics and EMT's) after particularly critical incidents (Critical Incident Stress Debriefing)
Schedule crews to staff units, including re-scheduling for employees on sick leave, and ensures crews are on the street at the beginning of their shifts
Function as a crew Paramedic or EMT
Manage the storage, distribution and collection of narcotics
Provide support and assistance to the field personnel to help them achieve maximum performance
Provide daily direction and clarity of expectations to field personnel
Collect information, conduct meetings and resolve issues with regard to employee problems, issues and concerns
Coach employees to perform at their highest levels and provide performance feedback
Assist employees in career planning
Provide support to crews by acquiring needed resources
Participate in the resolution of union or non-union grievances and administer the corrective action process
Communicate AMR information to field employees clearly, gather information from the field regarding company issues, and report and help resolve field-management issues
Partner with human resources to ensure the availability of employee counseling as necessary
Identify needs and support continuous improvement in employee development through training
Participate in orientation of new employees
Administer company policies and procedures, as well as employment law in a consistent manner
Interact daily with fire, police, hospital, physician group, nursing homes and other service providers regarding the integration and delivery of services and to manage the AMR image with facilities
Participate in community service to enhance the image of the company
Identify customer processes that lead to enhancements of service
Supervise the daily operations of the field
Collect paperwork and generate reports for management
Assist crews in stocking trucks/units
Ensure unit readiness by managing the fleet and materials
May be responsible for developing and maintaining department budgets
*EOE including Veterans and Disabled***

Supervisor, Operations Center Resume Examples & Samples

Oversees first line Operations Center Technicians in monitoring and responding to all Paychex system failures and alerts including server, storage, network, telecommunications, backups, facilities, and applications
Oversees team responsible for the daily completion and management of production payroll, system upkeep, tax pay, 401k and all other business processing jobs via the enterprise scheduler assuring successful execution
Trains, coaches, and implements work efforts focused on shifting infrastructure, application and network engineering tasks down to the first level technicians
Assess, recommends, and implements process improvements for proactive monitoring solutions in order to maximize system high availability and to deliver consistent quality service
Reviews established metrics, key performance indicators and service level agreements for driving the performance of the Operations Center
Identifies opportunities for knowledge transfer, automation, and alert tuning that drive reduction in MTTR and one touch close resolution percentage
Performs consistent quality inspections to ensure that first level technician work adheres to policy and procedures
Oversees the daily, post release, and incident health certification processes to validate all systems are operational
Monitors the progress of the team’s annual goals and plans strategy for completing goals. Leads the team to accomplish Paychex’ defined expectations, maintains customer satisfaction
Participates in high impact issues to insure restoration of service is effectively met. Executes consistently to Situational Leadership or I.T. Business Continuity procedures when executing this responsibility
Manages scheduling for 24x7 IT Operations Center

Supervisor Operations Resume Examples & Samples

Ensures compliance with all operational, environmental and other compliance requirements. Monitors station environmental, health and safety objectives and ensures they are met
Provides leadership and accountability in order to achieve desired safety results (LockOut/Tag Out compliance, safety meeting attendance, safety policies/procedures, work practices, etc.)
Responsible for the preparation and execution of the Lock Out/Tag Out procedures for equipment under the jurisdiction of the production team
Supervise plant operations and maintenance following company guidelines, meeting power generation requirements, and completing planned activites as defined by the Operating Model
Provide input to establish unit generation plan (Short, Medium and Long Term)
Monitor generating unit and/or equipment operating parameters and conditions, direct team in corrective actions needed
Counsels, trains, evaluates, develops, guides and assists assigned personnel relative to job performance and duties
Develop and maintain positive working relationships between departments and internal customers
Associate Degree from an Accredited University or College AND 3 years power plant or industrial experience; OR 7 years related worked experience in lieu of a degree
Experience and demonstrated computer skills including the ability to use various applications such as Microsoft Office Products (Outlook, Word, Excel, Powerpoint), work management system (Maximo), Plant Information (PI) programs
Demonstrated ability and previous experience in understanding, interpreting, communicating and analyzing financial data
Minimum of 3 years of previous supervisor/leadership experience
Minimum of 5 years of plant operations experience
Previous Generating Station experience
Demonstrated ability to work both independently and as part of a team of union, non-union and contract employees
Previous work experience collaborating with multiple departments to complete tasks

Supervisor Operations Resume Examples & Samples

Review daily schedules to ensure production demands are met
Oversee all aspects of the plant on a shift basis to ensure all production, quality, safety, and sanitation expectations are achieved
Conduct employee training on an as needed basis determined by Plant Manager and Department Managers. Help ensure that there are no deficiencies in any of the company programs, policies, or procedures
Help coordinate and oversee yearly employee training for all hourly production employees as deemed necessary by Plant Manager
Perform routine safety audits on a yearly basis of all plant personnel
Audit the plant sanitation to ensure high level of cleanliness throughout the plant. Ensure all plant sanitation forms are up to date and filled out correctly
Audit plant safety programs to ensure compliance to safety programs
Perform maintenance and lead any assigned projects during down season
Provide relief for supervisors on shift as deemed necessary
Troubleshoot elctro-mechanical, network, control and electrical problems incorporated with process equipment
Perform controls or automation instrumentation improvements to enhance equipment process operation
Initiative and communication skills are a must
This position requires a person to be able to make strong, sound, safe decisions in complex, high-pressure situations
This position must provide effective leadership to numerous personneland various plant activities
This position must be self-motivated, capable of working effectively with minimal supervision and has the ability to prioritize and make efficient use of time and resources
Bachelor’s degree in Ag systems Management, Ag Engineering, Food Science, Ag Business, or related field is desirable
At least 7 years’ experience in a food production supervisory role
4 years plant engineering experience in a manufacturing environment. Prior experience in vegetable dehydration and milling is highly desirable
Significant work experience may be considered in lieu of a degree
Experience with analog signals 4-20mA and 0-10V
Excellent diagnostic and trouble shooting skills
Knowledge of electro-hydraulics
Understanding setting up, tuning and calibrating PID loops and controls, sensors, etc
Working knowledge of industrial wiring, controls, and instrumentation
Thorough understanding of electrical and electro-mechanical system fundamentals
Experience with 480V motors to 500 HP, VFD’s control circuits, PLC controls, networks, sensors, meters and calibration methods
ABOUT SENSIENT NATURAL INGREDIENTS

Supervisor, Operations, Global Program Resume Examples & Samples

Develop a ‘right first time’ environment to ensure Quality is built into the product not inspected into it
You must have Lean, Six Sigma tools involving the shop floor processes
You must have previous experience working in a unionized environment (knowledge of the Collective Agreement)
You must have high-level customer oriented approach with the desire to provide excellent service
Experience in Aerospace, Automotive and/or heavy manufacturing will be an asset

Senior Supervisor Operations Resume Examples & Samples

Directly supervise UGI and contractor employees in the safe, reliable installation and maintenance of UGI distribution facilities. Ensure all work is completed in accordance with all Company safety and operating procedures
Develop and implement cost saving measures within the C&M and Utility Operations. Review and evaluate results to produce strategies that will maximize efficiencies, minimize costs and meet deadlines
Work with employees as a group and individually to develop and enhance skills required to perform work in the most productive and safest manner possible
Administer the various programs of the C&M and Utility Departments including, but not limited to, payroll, contractor billing, regulatory/compliance requirements, substructure damage prevention, and facility records. Complete all required paperwork, reports and computer inputting as required
Respond to and take a leadership role in, emergency situations. Participate in Duty Supervisor after-hours rotation
Perform other duties as requested
Five years gas distribution experience preferred
Knowledge of industry standards and gas distribution facilities, with an emphasis on safety and compliance
Knowledge of company Gas Operations Manual
Mechanical apptitude
Strong computer skills, including Microsoft Office products, and the ability to train on company system
Operator Qualifications preferred
PA Driver License

Supervisor, Operations Resume Examples & Samples

Maintain close observation of orders to keep informed of manufacturing status and, when needed, initiate the necessary steps to conform to schedule
Recommend and implement measures to motivate employees and to encourage employees to recommend ways to improve process, quality, safety and efficiency
Routinely evaluate employee performance and identify training needs. Coach and counsel employees for performance, attendance and behavior. Participate in the resolution of employee relations issues
Review and approve work time in the appropriate time keeping system. Maintain and verify accuracy of the hours each employee has worked
Ensure SOPs, cGMP, OSHA and Safety regulations are followed
Perform routine visual inspection of work areas for unusual occurrences, safety hazards, housekeeping, work space organization and generate work orders where appropriate
Conforms with and abides by all laws, regulations, policies, work procedures, instruction, and all safety rules
Education or Equivalent Experience: College Degree in a technical or business related field
Experience: 3-5 years of experience
Bachelor’s Degree preferred in a technical or business related field
Two (2) years supervisory experience

Supervisor Operations Resume Examples & Samples

Perform all aspects of ALS care as Paramedic in a 911 response system
Ensure maintenance of quality field opeations through daily contact, oversight, communication and evaluation
Prepare employee evaluations and field crew contact reports
Ensure PCR's and other field paperwork is 100% reconciled daily in conjunction with the PCR processing
Maintain availability during disaster situations or mass casualty incidents and assist in any capacity as needed
Attend scheduled meetings as required by the Operations Manager
Responsible for complying with all local, state and federal employment laws and company policies (i.e., Americans with Disability Act, Affirmative Action Plan, etc)
Responsible for supervising, directing and developing subordinates including completing performance reviews, counseling sessions, etc
Adherence to and compliance with information systems security is everyone's responsibility. It is the responsibility of every computer user to: know and follow Information Systems security policies and procedures; attend Information Systems security training when offered and report information systems security problems
Champion Affirmative Action efforts in all aspects of employment, including but not limited to staffing, training, promotion, etc. Responsible for compliance with and enforcement of company/department policies and procedures

Supervisor, Operations Finance Resume Examples & Samples

Coordinates and supervises daily workflow and manages receivables to corporate targets
Manages month-end close process with regard to billing deadlines
Prepares reports on a monthly basis according to month-end close timelines
Identifies and resolves accounts receivable and/or expense backup issues
Manages staff, which may include interviewing and selection, job description preparation, professional development, goal setting, performance management, coaching and mentoring, employee counseling, and separations. Approves courses of action on salary administration, hiring, corrective action, and terminations. Reviews and approves time records, expense reports, requests for leave, and overtime
Strong communication, interpersonal, report writing and analytical skills
Ability to achieve a high level of performance as part of a team or working independently
Detail oriented with strong analytical and quantitative skills
Proficient in problem solving and prioritizing
Proficient Microsoft Office skills
Ability to multi-task and handle pressure
Understanding of accounting principles
Ability to lead, coach, and mentor staff

Supervisor, Operations Analytics Resume Examples & Samples

Providing strategic reporting to the business related to channel KPIs - key customers are customer relations management, AC leadership, finance and sales management
Supervising a team of 2-4 regional operations analysts
Effectively manage daily, monthly, weekly and ad hoc reporting for AC Dealer/Retail
Monitor compliance to internal policies (credit issuance, export audit etc)
Coordinate continuous improvement and education opportunities to dealer/retail channel
Other projects/problem resolution as needed

Supervisor Operations Resume Examples & Samples

Supervises the activities of the Operations personnel
Supervises inventory compliance and the maintenance of supplies
Coordinates with vendors, transporters, and treatment facilities
Provides for housekeeping of all waste handling/processing areas of the site
Directs off-loading operations for receipt of materials into the facility's storage
Makes decisions consistent with facility operating permits
Notifies appropriate facility personnel of any maintenance requirements for plant and transportation equipment
Prepares, reviews and signs RCRA manifests and Canadian Movement documents
Works with sales team to identify new opportunities and retain existing business
Ensures that all subordinates abide by all safety rules and procedures
Trains all facility personnel on site standards and safety
Participates directly in emergency response operations relating to activities conducted at the facility's site and transportation activities, both on and off-site, which involve the facility's equipment and/or personnel
Performs other, related duties as assigned. These are duties may not be specifically listed in this description, but which are within the general nature typically associated with the employee’s level of work
Knowledge of multiple operations functions typically gained through seven or more years of progressively responsible experience in waste disposal, chemistry, or a related field
Knowledge and understanding of RCRA, DOT, TSCA, and other applicable regulations
Ability to read, analyze, and interpret technical procedures and or governmental regulations
Ability to write reports, correspondence and procedure manuals
Ability to effectively manage and communicate work delivery expectations with internal customers
Ability to add, subtract, multiply, and divide, using whole numbers, fractions, and decimals
Ability to apply basic geometric principles to calculate area, circumference, and volume
Ability to apply mathematical principles to practical situations
NO THIRD PARTIES OR RECRUITERS PLEASE.**

Supervisor, Operations Resume Examples & Samples

Must have the ability to exercise discretion and good
Must be proficient in the use of a computer and Microsoft
Must possess good written and oral communication skills
High School diploma is required
Associates Degree preferred
5+ years of experience with Ready Mix and/or Block

Supervisor, Operations Resume Examples & Samples

Advanced-level skills in Microsoft Office programs (Excel, Word, PowerPoint)
Ability to quickly develop a working knowledge of basic media concepts and terminology
Ability to quickly become proficient in Starcom proprietary systems and tools as they relate to the role (Media Tools, Mediaocean, Ad Intel, Tardiis, etc.)
Individual’s written, verbal, and interpersonal communication skills should reflect a high level of self-awareness in relation to decision making and know when to consult or escalate to other colleagues
Capacity to take accountability for oneself and team’s work in order to produce error-free deliverables with little oversight
Ability to proactively solve problems and improve processes and efficiencies through advanced project management skills
Ability to build relationships, lead, and communicate across work groups
Desire and demonstrated effort to go above and beyond to provide outstanding client service
The supervisor is expected to own the client financials for Olive Garden including billing, monthly budget reports, accruals, projections, discrepancy resolution, etc. which requires anticipating client needs and liaising across different stakeholder groups (Platform, Activation & Strategy teams, Olive Garden Finance and Starcom Finance)
Provide quality assurance for all client operations reporting, budgets and client authorizations
Serve as the primary point of contact for the client on all billing and overall budget questions as well as supporting the Strategy/Activation team on any budget issues related to their roles
Manage key internal audit controls to ensure budget management and client authorization compliance
Understanding of how various agency operations relate to the bigger picture in relation to Olive Garden and Starcom business objectives
Maintain all operational processes for the account and making adjustments where necessary to improve accuracy and efficiency
Act as the project manager for projects that are cross functional and be comfortable holding others accountable for meeting deadlines with the ability to tolerate pushback and things not always going according to plan under pressure
Manage and train two operations associates
Regular deliverables include

Supervisor, Operations Resume Examples & Samples

Identify, develop and implement process improvements into teams
Assign tasks to team leaders
Inform Production Manager about personnel, process and material concerns
Investigate corrective action requests and identify/implement solutions
Perform other duties as necessary or as requested by manager
Intermediate computer experience (knowledge of Microsoft Office)

Supervisor, Operations Management Resume Examples & Samples

1-2 years of related experience (distribution, healthcare)
At least 2 years of experience leading other individuals
Basic knowledge of Microsoft Office

Supervisor, Operations Resume Examples & Samples

Supervise a team of 15-25 staff, including
High School diploma or Equivalent required, Bachelor’s degree preferred
2 + years of experience in a supervisory or staff leadership role in a manufacturing or distribution environment
Demonstrates complex analytical ability, initiative, and problem solving skills
Proven success increasing revenue, driving customer satisfaction, and/or improving efficiency in a warehouse/ inventory management setting
Develop and lead staff performance to meet activity and quality goals
Communicate effectively to all levels of the organization
Attentive to safety regulations and works to ensure a safe working environment
Demonstrates strong leadership capabilities by living the values (communication, humility, accountability, integrity, respect, dedication) of the Company and holding team members accountable for performance
Possesses a positive attitude and demonstrates the desire to be part of a team environment

Night Supervisor Operations / Construction Resume Examples & Samples

Execute all work tasks in compliance with all Company, Federal and State policy and regulatory requirements
Monitor performance of allocated staff including issues relating to sickness, discipline and poor standards of work in order to ensure that work is performed efficiently and effectively
Promote and implement best practices in order to ensure all work tasks achieve high productivity and low costs
Candidate must have at least 1 year of exeperience supervising gas crews
Technically proficient within subject matter and experience of leading a team involved in field operations activities
Must have, or possess the ability to develop, a working knowledge of information systems critical to the work management, financial reporting and performance tracking of the designated area
Ability to gain a theoretical knowledge and understanding of National Grid's policies and processes and how to apply them effectively
Must have demonstrated or possess the skills to build effective, respectful, working relationships
Must be able to travel overnight outside the normal work area as needed
Must maintain a valid driver's license

Supervisor, Operations Resume Examples & Samples

*We currently have multiple positions available on various shifts (day, evening, night and week-end) for the Global 5000/6000 and 7000/8000 programs ***
Exert your leadership while respecting the vision and values of Bombardier,
Establish and maintain the master plans of your area,
Be able to work under pressure and engage your team to meet strict deadlines,
Manage your team performance using KPI’s,
Manage the union employees workload and individual performance,
Ensure continuous improvement, notably with the application of the problem resolution process,
Coach your team (15-25 employees) in order to develop their talent in the organization,
Identify, document and standardize key processes leading to the achievement of objectives,
Optimize the sharing of knowledge and best practices throughout the organization,
Ensure to share the key messages of the organization, effectively, with your team
You have 5 years’ management experience in a unionized environment, in manufacturing or aerospace industry ideally,
You have excellent management skills,
You show very strong leadership, judgment, flexibility, and are able to work with minimum supervision,
You are results oriented, able to meet tight deadlines and comfortable to work under pressure and you have a sense of urgency,
You have strong communication skills,
You have a good understanding of the principles of lean manufacturing and continuous improvement,
You are proficient in French and English

Supervisor, Operations Resume Examples & Samples

Project annual goals and develop annual operating budgets for the facility that are within the framework established by the Regional Operations Manager through participation in the total planning effort. Assist in the development of capital projects, thus having a part in establishing the objectives and direction of the Division. These goals and objectives should be
Assist in developing and implementing effective security procedures that will minimize both actual losses and potential for loss
Food Operations Supervisors must monitor and verify activities to ensure that all products coming in and out of facility meet food safety standards in addition to quality standards. Oversee proper maintenance and sanitation of all facility to comply with food safety requirements by ensuring that all company food safety and quality assurance procedures are followed and documented at all times
Maintain the plant grounds, service roads, parking areas, rail yard, and drainage systems of the complex, thus enhancing the aesthetic, sanitary and functional value of the facility
2 – 5 years experience of grain (or related field) is required
The incumbent must possess excellent interpersonal, communication and computer skills. The incumbent should also have strong judgment skills at all levels of the organization and the ability to train and direct others
The incumbent is required to have a high degree of human relations skills in order to maintain a good image of The Andersons in all activities

General Supervisor Operations Resume Examples & Samples

Reporting compliance status data to operational quality management
Collaborate with center management in the development and implementation of continuous improvement plans
Collaborate with Assistant Quality Manager (AQM), to be able to represent the center during internal and external audits, responds to questions, and may stop operations, including shipments to address quality concerns
Responsible for coordinating and managing training activities, policies and processes at the center level

Supervisor Operations Resume Examples & Samples

Manages and monitors key performance metrics and implements improvement plans either to the individual or at an aggregate level
Performs root cause and trending analysis on data error reports from operation systems and business units
Updates and creates resources on Well Care link applicable to the call center, such as timely announcements, step actions, reference call tools, FAQs etc
Facilitate and participate in meetings with other departments and line of business as needed
Act in a liaison capacity for the Mgr./Sr Mgr. representing operations with other areas and business units
Ensures all business processes are compliant with state and federal guidelines
Required A High School or GED or equivalent
Preferred A Bachelor's Degree in a related field
Required 4+ years of experience in a related field based on operational area, i.e., customer service, claims, call center, or a high transactional environment,accounts receivable application, etc
Required Other Experience supervising or leading others
Intermediate demonstrated analytical skills
Intermediate demonstrated written communication skills
Intermediate demonstrated interpersonal/verbal communication skills
Intermediate ability to communicate and make recommendations to upper management
Intermediate other In-Depth knowledge of Health Insurance
Intermediate other Strong understanding of managed care and its place in the health care industry
Intermediate other Understanding of interdependencies on other business units such as Health Services, Provider Relations, Sales, Vendors, Claims
Required Intermediate Microsoft Word

Supervisor, Operations Finance Resume Examples & Samples

Oversee and be part of the team to design, document and implement the annual department budget process for Troy. Consolidate department budget data for the Wheels and Brakes business stream
Oversee and be part of the team performing monthly forecasts, including but not limited to site operational performance, variances to standards, engineering spend, site G&A, and inventory
Apply continuous improvement methodologies to support the financial aspects of business processes in manufacturing, engineering and supply chain
Partner with the site and functional heads for the Troy business to explain financial results, forecasts and gaps to expected performance metrics
Manage the month-end closing process for all manufacturing and engineering related account balances
Assist with ad hoc financial analysis and reporting
As part of the Operations Finance team across Landing Systems, work to achieve consistent reporting across all sites
Support Sarbanes-Oxley compliance activities, reporting, and analysis
Support capital expenditure reporting and forecasting for LS
Manage processes to support reporting to corporate of cost per hour, productivity and cost reduction
Provide guidance for inventory management and control processes e.g. cycle counts of physical inventory, and review of excess and obsolete inventory
Manage the process for update of unit standard costs
Minimum 3 years of experience in cost accounting, included in 7 years’ experience in a manufacturing environment
Proficiency with an ERP system (i.e. JD Edwards, Oracle, PeopleSoft, etc.)required, SAP preferred
Requires excellent general and cost accounting skills
Strong administrative, organizational, interpersonal, verbal and written communication skills required
Ability to support and manage multiple tasks and projects simultaneously
Ability to analyze, interpret and present complex financial information such as product costs, variance reporting and analysis, and capital restructuring projects
Maintains responsibility and accountability for entire task/project
Proficiency in Microsoft Office Suite products required
Proficiency with an ERP system required, SAP preferred
Ability to work as a team member with minimal supervision required
Ability to identify and analyze problems and to exercise creativity to develop and/or implement practical solutions
Ability to evaluate his/her work and exercise judgment
Able to address problems with multiple variables and unknown solutions. Has clear, well thought out logic in proposed approach/solution
Ability to develop and present training/educational programs and workshops
Complexity level of expected projects/tasks: High
Ability to problem-solve and exercise creativity to develop and/or implement practical solutions

Lead Supervisor Operations Resume Examples & Samples

Supervises personnel to assure the timely and cost effective completion of work within the area of responsibility
Build good working relationships with internal & external customers and manage the day-to-day relationship with them in order to understand their requirements and deliver appropriate solutions within National Grid policies and processes
Ability to perform off-hour coverage and provide sound decision-making during emergency situations
Must have the willingness and availability to work overtime during the week and off-hours including nights, weekends and holidays
Must be able to travel overnight outside the normal work area

Supervisor Operations Resume Examples & Samples

Lead Production and other operations teams
Monitor, assist, and improve all aspects of Safety, Quality, Productivity, and Delivery
Ensure Safety throughout the operations areas
Eliminate, prevent, countermeasure all quality issues
Managing contingent workforce and coordinates with appropriate agencies as needed
Ensure daily output goals are met. Initiate improvement actions to reduce the department spending. Responsible for all departmental metrics
Drive attendance within the department
Coach team leads and operators through effective feedback methods in order to encourage good work habits and continuous improvement
Lead by example and demonstrate gets results behaviors
Supervises and provides direction to team leads and operators
Communicates and informs employees about site and corporate policies and procedures
Takes performance management actions as appropriate
Encourages the use of Six Sigma Tools and Honeywell Operating Systems (HOS) methods that will properly solve problems
Provides onboarding and training plans to new employees
3+ years of experience in manufacturing
2+ years of supervisory/leadership experience managing a team of at least 30 or more employees, working in a Continuous Improvement/Lean manufacturing environment
Bachelor’s degree in Business, Science or an Engineering discipline
3+ years of experience in manufacturing of products requiring manual assembly and testing
A minimum of 5 years of experience in assembly of electro mechanical products
Experience with medium to high level of complexity, low volume and high mix manufacturing
Business Management or related discipline preferred
Possess the ability to quickly learn and gain working knowledge of products, processes, procedures and program requirements and gain in depth knowledge of specific and common assembly and quality practices
Proficient verbal/written communications and interpersonal skills
Understands the use of various office software products, MS Office as well as SAP and a working knowledge of the shop floor control system for build processes
Exhibit the 12 Honeywell Behaviors
Good oral and written communications skills
Strong leadership abilities and the desire to develop career and take on more responsibility within the organization
Good work ethic

Supervisor, Operations Resume Examples & Samples

Organizes and coordinates monthly team planning meeting to discuss upcoming projects, plan and prioritize work in a more efficient manner, and to maximize our manpower to complete projects
Provides first response in emergency situations and coordinates emergency response of company personnel to minimize impact to the environment and ensure safety to the general public
Acts as Incident Commander for OPA 90 spill response plans and provide the media with approved press releases or statements
Plans, prepares and administrates the Expense and Capital budgets that support Enterprise's business plan
Ensures compliance with federal, state and local regulations including Department of Transportation, Environmental Protection Agency, OSHA Oil Pollution Act 1990 and Oklahoma Corporation Commission
Motivates and leads an empowered Operation Team by communicating common goals, strategies and results of our unit
Ensures all employees are provided the opportunity for training to maximize their capabilities
Actively seeks 3rd party opportunities, partnerships and alliance to increase volume and to maximize the use of Enterprise pipeline facilities
Interfaces with Engineering and Marketing Team members to ensure that projects are completed in a timely and cost effective manner
Supervises all employees assigned to specific location. Is responsible for the overall direction, coordination and evaluation of this location
Responsible for appraisal of employee performance, rewarding and disciplinary actions of employees, addressing complaints and resolving problems
High level of knowledge of gauging and measurement practices according to API and industry recommended practices
Thorough knowledge of pipeline operations and maintenance
Comprehensive knowledge of all federal, state, and local regulations
Ability to supervise a large diverse and remote work force
In depth knowledge of safe work practices and procedures
Ability to work across organization to accomplish objectives
Effective computer skills
Good written and verbal communications
Recognizes, respects and is able to utilize the strength of a diverse team. Promotes the importance and abilities of each member to contribute to the team effort
Recognizes business, opportunities, evaluates economic return on investment and implements sound business decisions
Ability to read, analyze, and interpret documents, manuals and reports. Ability to respond to common inquiries or complaints from clients, regulatory agencies or members of the business community
Ability to work with basic mathematical concepts
Ability to apply concept such as percentages, ratios, and proportions to practical solutions if required
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret variety of technical instructions

General Supervisor Operations Resume Examples & Samples

Partner with center management in collecting and analyzing data to support continuous improvement and meet center production goals
Partner with center management so that the center is “inspection ready” at all times and customer requirements meet the safety of donors and employees including compliance with OSHA regulations
Collaborate with management to understand and determine center financial responsibility including budgets, forecasts and financial impact to business including center production goals
Participate with management in the recruitment and selection of center operation staff and in conducting performance appraisals and performance feedback
Assist management with audits by working with center quality and quality assurance team to develop effective corrective action plans to address any areas of deficiency
Ensure accurate recording of donor data in the electronic donor information management system as outlined in the SOPs
Occasionally act as back-up manager in absence of Assistant Center Manager
Must successfully complete the leadership development program and be able to relocate within 12 months
Maintain confidentiality of all personnel, donor and center information
May be cross-trained in other areas to meet the needs of the business
Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business
Perform other duties, as assigned, to support business needs

Supervisor Operations Resume Examples & Samples

Strong financial decision making abilities including establishing and maintaining budgets
Computer experience with Microsoft Office products and enterprise resource planning and maintenance systems
Possess the ability to manage multiple activities with a high level of customer satisfaction
Understand complex systems and be able to identify potential areas of improvement
Work collaboratively with operations, technical services, engineering services, and internal subject matter experts
At least 5 years of I&E experience
Possess a strong commitment to personal and process safety

Supervisor, Operations Resume Examples & Samples

Manages internal and external personnel to meet demand
Supervises daily and long-range activities to install, maintain, repair, and remove gas pipeline facilities below and above ground; resolves leak problems
Ensures compliance with local, state, federal regulations; company policies and procedures. Updates manuals,records, and systems. Coordinates and administers training for certifications and qualifications
Accountable for identification and classification of gas leaks; coordinates repairs and manages
7-10 years experience in gas distribution operations or related experience
Crisis management
Work permit processing
MS Office - intermediate proficiency
Operator Qualified in accordance with Company Plan
Critical Thinking
Proficiency with Excel reports; navigation, report building & review. Ability to analyze and

Frx-supervisor, Operations Resume Examples & Samples

Supervises the day to day activities of the assigned team ensuring that each individual’s work meets the established performance standards regarding the dispensing of pharmacy products
2 – 3 years’ experience as a lead (internal promotion); or 1 – 3 years’ experience as a Supervisor
Previous experience in a pharmacy practice; retail or mail-order pharmacy experience preferred
Dialysis or pharmacy experience a plus
Computer Skills including Word, Excel and PowerPoint
Excellent written communications and copy writing skills – good eye for design and layout of printed materials
Exhibits attention to detail especially in tabulating facility lists, contacts, sales presentations, and closings
Ability to conduct analysis printing and material inventory costs

Supervisor, Operations Risk Management Resume Examples & Samples

Oversees team morale and plans for appropriate team building activities and rewards and recognition
Interviews and hires associates who possess the core competencies of the position to strengthen the department and mitigate turnover
Ensures appropriate documentation and departmental tools are created and/or maintained (job procedures, job aids, forms, training material, etc)
Takes decisive action when necessary and conveys a sense of urgency to deliver results
Implementing processes and procedures for efficient and timely work flow
Bachelor's degree in a related field or an equivalent combination of education and work experience

Supervisor, Operations Resume Examples & Samples

Act as the first point of contact for multiple internal stakeholders and outside agencies in order to provide support and ensure National Grid deliver against service level agreements
Collate information in order to ensure operational activity is in line with external regulations and ensure more senior team members have accurate and up to date information as required
Requires a general educational background with specialized training in basic electricity and electric theory, national application standards and job-related experience -OR- Knowledge equivalent to that acquired through completion of a two year technical school plus additional specialized training with 5 years qualifying experience
Technically proficient within subject matter with experience of leading a team involved in transactional operational services
Must have ability to gain a good working knowledge of tools and systems within designated area
Ability to work off-hours and on-call rotations sometimes requiring travel outside the division for emergency assignments
Possess valid driver's license with safe driving record
Must qualify for National Grid's Clearance and Control List

Supervisor Operations Resume Examples & Samples

Ensures that all manifests and scheduled routes are performed accurately and timely. Makes spontaneous decisions regarding routes, assignments, or movements of trips
Assigns manifests and documents assignments manually and in the specified computer system; updates and maintains dispatch log and extra board information
Assigns and monitors coach availability; provides input on various operational issues including construction detours, serious weather conditions, found property, and passenger complaints
Notifies all appropriate personnel of all incidents and accidents; monitors and directs emergency situations; ensures that all incidents and accidents are fully documented
Troubleshoots mechanical problems with all vehicular equipment; interfaces with maintenance for roadside assistance
Assists with operator hiring process; administers discipline to operators including recommendations for suspension or termination; oversees activities and supervises drivers room; documents attendance and enforces uniform policy; counsels employees
May monitor activity on the call center to ensure that inbound calls are responded to promptly
May document and/or log all no-show and cancellations
Direct personnel performing scheduling and dispatching activities
Analyse scheduling and dispatching problems and develop solutions
Investigate and prepare responses to customer complaints
Enforce Transdev's policies, procedures, rules, and regulations
2 or more years of relevant operator experience, including supervisory experience, required
Ability to organize and perform work efficiently; strong attention to detail

Supervisor Operations Resume Examples & Samples

Will directly manage a team of individuals to ensure deadlines are met, workload is effectively balanced and client revenue goals are achieved
Process timekeeping and facilitate mentoring and performance management sessions
Provide complete, accurate and timely responses to customers, account managers and senior leaders
Prioritize assigned inventory to comply with department and client revenue goals
Assess processes and identify opportunities to reduce order to cash cycle
Provide support and guidance for coworkers and encourage creativity
Ensure compliance with HIPAA regulations and requirements
Demonstrate commitment to the Company’s core values
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary

QC Supervisor, Operations Resume Examples & Samples

Identify, develop and implement process improvements into teams
Assign tasks to team leaders
Inform Production Manager about personnel, process and material concerns
Investigate corrective action requests and identify/implement solutions
Supervision and performance appraisal of team members
Perform other duties as necessary or as requested by manager
Supervisor or Team Lead experience
Good communication skills
Ability to read and follow written and verbal instructions in English
Intermediate computer experience (knowledge of Microsoft Office)
Ability to work with small hand tools
Good manual dexterity

Supervisor, Operations Resume Examples & Samples

Work directly with the Operations Manager to develop and monitor internal and external procedures
Create an empowering culture that generates associate ownership
Perform quality control checks to ensure quality and timeliness of jobs and maintain quality standards in all areas of production
Performs training for new or transferring employees, on equipment and quality procedures
Oversee the production schedule and manage progress
Validate turnover communication for accuracy
Conduct personnel appraisal process
Assist in developing production goals and lead team to meet those goals
Assist in leading cross-functional and cross-site teams to develop and implement improvement ideas
Will monitor workflow and assign duties as necessary to meet Service Level Agreements
Validate all processes are being followed and continually look at ways to make things more efficient
Support corporate leadership and initiatives
Responsible of reviewing and communicating production reports and statistics
Handle employee issues regarding discipline, performance management and salary recommendations
Three-five years experience in a leadership role
Three-Five years experience in the remittance lockbox operations
Able to develop action plans for process improvements that create efficiencies and cost savings
Fully understands job flow and the impacts of events and delays on downstream processes affecting production
Outstanding leadership abilities, including development of staff, innovation and risk taking, and strategic planning
Ability to motivate individuals and create a team environment
Excellent trouble shooting and conflict resolution skills
Must be flexible and adaptable with changing priorities
Outstanding verbal and written communication skills
Must be proficient in MS Word & Excel
Resourceful: Ability to develop alternate methods to produce the necessary output when needed
Good personnel leadership skills including the ability to motivate, coach and positively direct employees
Must have strong communication and organization skills

Supervisor Operations Resume Examples & Samples

Manages all key performance metrics evaluating or implementing and reviewing measurements, coaching and continuous improvement
Responsible for all assigned administrative tasks
Leads change efforts, providing information and communication
Delegates work to others for improved results and individual growth as applicable
Performs quality management such as error management
Completes administrative tasks as assigned
Assists or oversees testing or researching root causes and develops suggestions for improvement
Assists in projects as assigned (ex: implementations)
Attend scheduled meetings or calls as assigned
Conducts meetings and training sessions as appropriate
Aids in Disaster Recovery plans and efforts
Manages day-to-day needs of the team and provides assistance and direction

Supervisor, Operations Resume Examples & Samples

Supervise day-to-day Studio Operations including scheduling personnel and prioritizing requests from Content Producers. Oversee day-to-day Studio Operations for weekend productions
Collaborates with Sr. Director Operations and Operations Manager to ensure television studios meet all requirements for daily production
Oversee personnel training and development related to new technical skills, technical equipment, and overall career development
Schedule assignments for production personnel and facilities
Contributes to the design of systems and workflows for maximum utilization and efficiency with regard to cost, maintenance, performance and integration
Create and maintain weekly staffing and production schedules
Oversee time entry; critically asses time card entries to ensure accurate and timely entry by all studio personnel
Develop, recommend, and implement various workflow procedures
Coach and develop direct reports
Enforce Company and Department policy and procedure
Clear and timely communication to all levels of the organization. Capable of representing the Company and Management when interfacing with personnel, team partners, and vendors
Collaborate with Operations Director and Operations Manager to design, implement, and manage operational plans for television events and long term organizational initiatives
Develop freelance personnel pool to ensure seamless studio and production operations
Test equipment to ensure proper operation
Research and analyze products, systems and methods currently utilized or being developed to remain current on broadcast trends
Create and oversee training initiatives for Production Operations personnel to increase production value of network. Mentor all employees
Participate in planning and brainstorming sessions relating to future productions and facility requirements. Contribute technical suggestions on behalf of production personnel
Excellent knowledge of studio and live studio production and television operations
Candidate must demonstrate outstanding time management skills, ability to manage concurrent tasks, and delegate work to qualified personnel
5+ years of hands-on experience with live studio production ideally at both the production and supervisory level
Expert knowledge and experience in at least one Control Room or Studio position
Ability to instruct and train others in the operation, maintenance, and proper handling of television production equipment
Strong understanding of the organization’s goals and objectives
Delegates authority and tasks to carry out work of a unit to direct reports and other technical operations personnel

Disbursements Supervisor, Operations Resume Examples & Samples

In collaboration with management, set team objectives and ensure goals are met
Manage daily operations; set priorities and coordinate work activities with other supervisors
Continuously search for ways to improve effectiveness, efficiency and “value added” for internal and external customers
Bachelor’s degree in a business related field or equivalent training/experience
Three years of experience working in an operations environment
Written/verbal communication and interpersonal skills
Ability to handle multiple responsibilities under pressure
Team lead or supervisory experience

Supervisor Operations Resume Examples & Samples

Direct and manage the operation function of coal-fired units with specific emphasis on maximizing unit output and efficiency, environment compliance, and high unit availability
Encourage and expect Operations personnel to practice safe work habits and optimize their productivity and equipment
Maximize the reliability of the generation assets through coordination of Maintenance and Planning departments and dispatching for prioritization of unit and generating system requirements
Provide coordination, facilitation and direction in support of the day-to-day activities of the station
Communicate openly, clearly and often
Serve as the station lead management person on back shifts, weekend and holidays
Proven technical competence understanding of the process of fossil- fueled electric power production
A strong business sense of the current economic environment and the desire / dedication to be competitive
Excellent written/verbal communication skills to communicate openly, clearly and frequently
Ability to encourage teamwork, participation and individual accountability to achieve high expectations
Ability to document / evaluate employee performance, perform overtime administration time keeping requirements and enforce company policies
Ability to effectively handle disputes, research and conducts grievance hearings, interpret apply company / union contract
Assure personnel employ safe work methods and that personal protective equipment is used
Control Budgetary expenditures set by senior management

Supervisor, Operations Resume Examples & Samples

The definition for "routine basis" is defined as daily, weekly or at regularly schedule times
Accountable for ensuring that all division, corporate, and contractual standards goals are met
Responsible for timely and accurate performance reporting
Direct, oversee, and maintain a departmental staff, resources and operations including all aspects of employee records management
Accountable for the preparation and adherence to the department’s operating budget
Hire, develop, motivate and coach a diverse and qualified staff of individuals
Available to employees on a daily basis in order to facilitate prompt and accurate service to internal and external customers
Prepares and conducts ‘team meetings’/quality meetings in order to improve the overall performance of the team
Responsible for continuous education of potential problem areas and new and upcoming changes
Proactively build and maintain effective working relationships with internal and external business partners, working closely with those partners as necessary to achieve desired results (Marketing, Legal, BCA, other Blues Plans, CMS, Providers, Group Administrators, Brokers, etc.)
Organize the workload in the department to maximize productivity, improve efficiency and enhance workflow
Attend meetings as required by management
Required to be aware of and meet internal and external guidelines as well as applicable federal and state mandated statutes (CMS, NAIC, TDCI, BCA, HIPAA etc.) as applicable
Identify, research, and resolve high profile issues
3 years in a leadership role required
Minimum 2 years of relevant health care or health insurance experience preferred
Working knowledge of applicable systems preferred
Proficient in Microsoft Office ( Word, Excel and Access)
Ability to work independently and make decisions
Excellent interpersonal and organizational skills
Ability to function in team environment and share responsibility, roles, and accountability with co-supervisors and other support staff
Ability to communicate ideas in verbal and written form
Ability to prepare and present effective presentation to both internal and external customers

Supervisor Operations Resume Examples & Samples

Monitor safety, performance, productivity and workload as needed to maximize efficiencies and cost-effectiveness
Cultivate relationships with all outside agencies while protecting the Company's
Foster cooperative working relationships with bargaining units and contractors
Participate in the development and implementation of the various systems and technologies that support the construction process
Facilitate and support the construction process
Ensure that all work is performed in accordance with Company standards and procedures, PSC Code requirements, OSHA, and municipal rules and regulations
Ensure accurate reporting of work including SOP's, work order historicals, daily completion reporting, sketches, Operations Qualification, etc
Standby assignments on a rotational basis as well as overtime to respond to emergencies and ensure public safety are required
Coordination of work packages to the team and ensuring representation on all projects before starting
Coordinate all Field Meetings necessary to progress the projects, including pre-construction meetings, safety meetings and notifications and all daily tail gate meetings
Four year college degree (Engineering degree preferred) or prior work related experience required
Thorough knowledge of Company policies and procedures, and technical competence to prudently apply these to support construction operations
Extensive knowledge of the gas transmission and distribution system, engineering, construction & maintenance practices, gas utilization equipment, gas metering, and the electric distribution system; Federal, State, and Municipal Codes, Company standards and procedures as well as computer operations are essential
Strong oral and written communication skills are required, in addition to planning, organizing and computer skills
LNG experience is a plus but not required
Primavera, PowerPlant, and SAP experience is a plus

Supervisor, Operations Resume Examples & Samples

3+ years of supervisory experience in a production environment, preferably a call center
Ability to supervise employees to assure positive customer relations and program performance to meet or exceed requirements
Demonstrated high level of customer sensitivity and ability to anticipate customer needs
Ability to actively monitor calls and provide developmental feedback to employees regarding performance
Proven problem solving skills and the ability to successfully adapt to changes that impact the contact center’s volumes
Ability to identify, analyze and resolve issues quickly and accurately
Strong written, interpersonal, listening and verbal communication skills. The ability to interface positively with all employees, internal and external customers
Demonstrated employee relations skills affecting motivation, performance management and coaching
Demonstrated project management skills with attention to detail

Supervisor, Operations Resume Examples & Samples

Knowledgeable of crude oil operations and leads an empowered Operation Team by communicating common goals, strategies and results of our unit
Thorough knowledge and experience with crude oil operations
Experience managing a large diverse and remote work force
Accomplished computer skills
Effective written and verbal communications
Recognizes, respects and is able to utilize the strength of a diverse team
Ability to read, analyze, and interpret documents, manuals and reports and to respond to common inquiries or complaints from clients, regulatory agencies or members of the business community
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret variety of operational and technical instructions

Supervisor Operations Resume Examples & Samples

Ensures compliance with state and federal laws, professional and regulatory agency standards and licensure requirements. Maintains staff compliance with health system and Foundation policies, procedures and protocols
Understands and supports the business requirements and fiscal structure of the Foundation, including patient assignment, risk and specialty network structures, and utilization management. Functions as key resource for staff and physicians in support of these requirements
Assumes fiscal responsibility for areas of oversight, including budget preparation, expense control and revenue enhancement
In collaboration with supervisor, develops business and operations plans for assigned areas, programs and services
Maintains facilities by planning space allocations, layouts, and floor moves; arranging for and supervising building maintenance
Adheres to HIPAA requirements for clinical records by adhering to company policy for retention, protection, retrieval, transfer and disposal of records
Maintains equipment by planning equipment procurement and maintenance; evaluating products, service, and warranties
Works collaboratively with the Facilities Department to maintains building services
Prepares reports by collecting, analyzing, and summarizing operational data and trends
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Enhances department reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Demonstrate willingness to adapt and to navigate change
In collaboration with supervisor, director and medical leadership, establishes effective patient care processes and workflows. Assists with the development and supports policies and procedures that support the provision of quality and timely patient care services. Ensures appropriate physician, locum, allied health professional, technician and staff coverage for all areas
Monitor office operations by reviewing wait times, appointment availability and phone call traffic
Participates in the evaluation and review of all human resources and communicates issues appropriately
Maintains appropriate quality control programs and partners proactively with risk, quality and clinical services departments to ensure continuous monitoring and improvement in provision of clinical services
Functions as key resource for staff and physicians in utilization of key information systems and technologies. Assumes responsibility as practice liaison for the resolution of system related issues, identification of opportunities for improvement and implementation of key systems and system and workflow enhancements
Based on assigned responsibilities, supervises all employees in areas of oversight, including administrative, clinical, and technician staff; In conjunction with executive and medical leadership, provides direct supervision of physician extenders; Assesses qualifications and interviews candidates, assumes responsibility for the assessment and improvement of competencies, work assignments and schedules, orienting, coaching, training, in-services, performance evaluation, compensation, mentoring, discipline and terminating employment; Partners with appropriate departments in the necessary execution of these duties (e.g. clinical services, risk, quality, human resources)
Works collaboratively with the Training Department to communicate updates, attend training sessions and to monitor compliance for computer system integrity
Assists in selecting outside sources for needed services and provides review and oversight for those services
Participates in the design and supports the operational implementation of organizational restructuring, new workflows, processes, programs and technologies
Maintains strong partnership and collaborative communication across department areas of the Foundation and with associated service departments of the Cedars-Sinai Medical Delivery Network
Serves as liaison for areas of operational responsibility with facilities management, patient billing, utilization management, quality, risk, human resources and payroll

Supervisor, Operations Management Resume Examples & Samples

Coordinates and supervises the daily activities of the warehouse including the technical and production staff
Oversee Warehouse Supervisors, including performance, development, and coaching
Sets priorities for the workforce to ensure task completion and coordinates work activities with Supervisors
Achieves in-depth knowledge of operating systems and programs; work processes and equipment
Applies expertise to solve standard and non-standard problems
Makes decisions, often difficult and/or unpopular, by carefully analyzing data, weighing pros and cons and acting for the benefit of the business and the team; coaches/supports subordinates in their decision-making efforts
Role models Cardinal Health's high ethical standards, code of conduct and values
Provides direction with employee development plans and annual merit reviews
Provides input into the annual succession planning process
Aligns individual goals for self and others to support facility goals and initiatives
Builds confidence and respect of others through positive attitude, energizing engagement style and open communication
Assists work team in the achievement of goals and commitments; works to achieve own goals and commitments regardless of obstacles
Works within budgetary and financial objectives set by business unit and manager; applies knowledge of profit drivers to warehouse work processes
Is aware of internal and external business needs and emerging issues
Identifies specific opportunities for continuous improvement within own area and facility processes
Builds customer relationships, interprets customer needs and assesses their business requirements
Resolves day-to-day or routine problems using defined processes and procedures
Works/brainstorms with work team and provides suggestions for solutions that contain the appropriate level of risk; ensures work team understands and supports the focus on operational excellence
Actively builds relationships across business enterprise that brings value to the company, encouraging the participation and perspectives of all team members, regardless of background; mentors and empowers others to achieve success
Effectively listens to and explains difficult issues to reach shared understanding and build alignment
Maintains general responsibility for disciplinary process in the area of counseling, verbal and written warnings; insures a productive work climate in the warehouse operation
Develop, implement and maintain all EHS processes, documentation and systems related to the facility
Advises and counsel facility management on a broad range of EHS issues while providing technical support on regulatory requirements, permitting, recordkeeping, reporting, etc
Provide technical support for the facility EHS committee and subcommittees
Develop, implement and ensure maintenance of Company and facility-specific EHS Management Systems, EHS Policies, EHS Programs and Procedures
Review all proposed facility process, layout and equipment changes; make necessary recommendations to facility management to minimize adverse EH&S impacts
Develop, implement and conduct Employee EHS Training
Serve as main contact/liaison between facility and regulatory agencies
Participate in investigation of all injuries, illnesses and environmental releases; ensure appropriate corrective actions are completed and documented in a timely manner
Lead facility staff in completion of facility EHS Risk Assessment, Job Hazard Analysis and SPI. Develop, implement, and oversee action plans to eliminate hazards and minimize risks
Manage all EHS Audit and Inspection findings and ensure effective corrective actions and closure
Measure and communicate EHS performance against goals and objectives
Manage the facility's Workers Compensation and WorkCare programs to minimize claims and control costs
Conduct EHS Inspections and Assessments as needed to measure effectiveness and implementation of facility EHS programs
Assist in development and implement of modifications and innovations to improve the quality of service to our customers
Timely completion of EHS Reports using Pulse and other software programs
Participate in weekly EHS Division Conference Calls and EHS Seminars / Trainings as needed
Maintain positive teamwork culture and employee relations
Work on special projects as needed
5-7 years related experience
Proven Leadership and Supervisory Skills
Working Knowledge of Microsoft Office
Preferred OSHA Regulatory Compliance Experience
Accountability, Ownership and Customer Focus
Shift: Monday-Friday, 9:00 AM - 7:00 PM

Supervisor Operations Resume Examples & Samples

5 years of refinery operations experience required
8 years of overall experience in a refinery preferred
Prior experience with crude unit, hydrocracker, and/or CCR operation preferred
LI-LP1

100

Supervisor Operations Resume Examples & Samples

Responsible for one or more functions or processes, with accountability to meet company objectives
Evaluate staff performance of team and complete appraisals. Coach and counsel team members individually and together toward improved performance
Ensure compliance with company policies
Ability to grasp technical and complex concepts, and convey to staff and internal/external customers
Proficient using MS Office products
Experience in the insurance/financial services industry

101

Shift Supervisor Operations Resume Examples & Samples

Directs, plans and coordinates the activities and functions of the on shift operating personnel to ensure safe and reliable unit operations
Ensure that units are operated within the federal, state and city regulations and TransCanada procedures
Constantly analyzes plant and equipment performance, and directs adjustments to ensure maximum efficiency and reliability
Directs the removal and return to service of equipment, as requested, for maintenance purposes and in accordance with established Hold-off and Work Permit and Work Order procedures
Evaluates operating procedures as required and revises same or recommends revisions depending upon scope of change required
Evaluates operating complement within the station and recommends changes toward improving its functional efficiency
Recommends the formulation of operating procedures as required to obtain maximum equipment reliability, economy, safety and maximum manpower efficiency
Administers the Company-Union Contract, TransCanada's Operating Procedures, and Ravenswood Station Directives and Operating Procedures
Ensures that operator training is on going to maintain the highest skill level of operators
Applicants are expected to be proactive in supporting their crew and able to work as a team member
Applicants must recognize the responsibility for overtime and shift work, incidental and prolonged
Must have the ability to wear a respirator
Applicants must have a minimum of 8 -10 years experience in Control Room and/or Field operation of high-pressure boilers, steam and gas turbine generators and all associated equipment
Gas turbine experience preferred
Applicants must have or obtain a NYC Stationary Engineers License the appropriate NYFD
Certificates of Fitness, and qualify as an Incident Commander
This position requires candidates to
Have or obtain the Transportation Worker Identification Credential (TWIC)
Participate in federally mandated drug testing programs prior to selection, randomly on a year-round basis, after an accident and for reasonable cause
Depending on the qualifications of the applicants, the successful candidate may be offered a position at a more appropriate level and/or ladder

102

Supervisor Operations Resume Examples & Samples

Ensures operations are undertaken in a safe and environmentally sound manner by making sure that routine duties, Pre start-up Safety Reviews (PSSRs), Job Safety Analysis (JSAs), Handhelds, Refinery Process Monitoring (RPM) and procedures are carried out diligently and to the appropriate standard. Oversee the actions and behaviours of outside and DCS operators by holding shiftly toolbox talks and reviewing log sheets
Ensures Reliable Plant Equipment
Ensures that maintenance work is prioritized and undertaken as required. Fosters a culture of equipment maintenance amongst operations, to ensure equipment reliability
Manages People
Oversees and supervises the crew. Motivates, empowesr, coaches and mentors the team. Develops staff to maximize their potential. Holds people accountable. Provides fair and balanced feedback, rewards and consequences. Develops a culture where staff believes that zero injuries and incidents are possible
Communicate all plant changes to relevant people. Communicate refinery short-range plans to outside and DCS operators. Ensure focus on critical priorities and the need for business improvements
Manages Quality
Ensures that the team takes ownership and responsibility to produce on test products in their operating area at all times
Manages HES and Emergency Situations
Oversees operations to ensure compliance with operating tenets and HES requirements (i.e. safety inspections and management of emergency situations). Ensures a commitment to improve operational excellence, fluency in OEMS and communication of incident outcomes to prevent recurrence
Ensure optimal training of the crew and effective assessment using various assessment tools (i.e. planned job observations, LPSA & COBRA). Ensure training development plans in place for each team member
AnchorThe position supervises employees who are part of a union and bargaining unit on a shift basis which makes it difficult to have constant direction, feedback and coaching from immediate supervisor (Operations Team Lead). Communication link between bargaining unit staff and non bargaining unit staff
The Operations Supervisor is directly responsible for the safe and efficient operation of the process area. The position is also responsible for the supervision of the unionised shift teams ensuring that the crew is fully competent, trained, and has the flexibility to cover all shift positions 24 x 7, 365 days a year. The role will promote the OEMS model and ensure OE is used as part of base business and is responsible for reviewing the operation
At least a Matric qualification
10 years experience

103

Supervisor, Operations Resume Examples & Samples

Supervise all personnel and operations
Troubleshoot and report process and equipment problems, contacting Maintenance whenneeded
Train, upgrade, evaluate, and review direct reports
Organize, according to management instructions, work for proper operations
Distribute department status reports to the next Supervisor and to Management
Responsible for all processes and equipment, for safety of the employees, for housekeeping of the assigned areas, and for meeting production quality and quantity standards
Complete production reports
Assist with other responsibilities as assigned by Management
Ensures that the Company's values, policies, and programs are consistently practiced
Possess a strong work ethic for working with confidential information
Ability to relate well to others
High energy level
High school diploma or GED.Bachelor degree, associate degree, or a combination of formal education with comparable work experience is preferred
3-5 years of prior supervisory experience is preferred

104

Supervisor Operations Comanufacture Resume Examples & Samples

Develop and implement the initiatives of the different areas of the company that require a comanufacturer or re-packer
Create in system (SAP) the new SKU´s of products or materials, extensions or BOM changes as required
Analysis and control of inventories for the different comanufacturers, as well as to realize the necessary movements in system

105

Supervisor, Operations Product Centers Resume Examples & Samples

Plans, assigns, monitors, reviews, evaluates and leads the work of associates operating in intermediate risk areas of the firm
Assists in preparing and presenting operational budgets for assigned specialty and/or larger (intermediate) functional area
Participates in establishing objectives and developing processes and procedures to ensure efficient and timely work flow with special regards to compliance and risk factors for the firm
Performs periodic reporting on work progress, project completions and additional ad-hoc reporting as needed
Preparing operational budgets
Establishing operational objectives
Identify training needs and develop subordinates
Bachelor’s Degree in Business Administration and a minimum of four (4) years experience in operations, including two (2) years in a supervisory position in the in the financial services industry

106

Supervisor, Operations Resume Examples & Samples

Schedules employees and contractors; assigns tasks
Accountable for identification and classification of gas leaks; coordinates repairs and manages documentation
Manages gas related emergencies

107

Supervisor Operations, Global Bionutrients Resume Examples & Samples

Responsible for all plant operations during the assigned shift
Drives company goals of food safety, employee safety and achievement of quality standards. These are tracked and reported as key performance indicators (KPIs)
Engages employees as an area coordinator for assigned processes and operations to deliver continuous process improvement
Train and develop employees in areas of performance and improvement
Ensure compliance with GMP (Good Manufacturing Practices), HACCP, SQF Certification and ISO procedures
Direct the workforce in daily operations, including corrective/preventive actions, proper completion of documents and maintaining cleanliness of work areas
Identify and attend developmental training to increase job and product knowledge
BA or BS degree in Business, Food Safety or an Engineering discipline preferred with experience in the food industry
A high school diploma or equivalent is required
Minimum of five (5) years of supervisory experience in a food manufacturing environment
Demonstrated proficiency in Microsoft Office products is necessary

108

Supervisor Operations Resume Examples & Samples

Associate of Science degree (or higher) in Process Technology with operations experience preferred
A minimum of 5 years experience related to refinery process and equipment and/or chemical plant experience required
Knowledge of refinery process, process control methods and control parameters while possessing current knowledge of all operating procedures and Safety, Work and Environmental policies, rules and procedures required

109

Supervisor Operations Resume Examples & Samples

Ensures compliance with all operational, environmental and other compliance requirements. Monitors station environmental, health and safety objectives are met and ensures compliance with all operational, environmental and other compliance requirements
Provides leadership and accountability in order to achieve desired safety results (Lock Out Tag Out compliance, safety meeting attendance, safety policies/procedures, work practices, etc.)
Responsible for the preparation and execution of the Lock Out Tag Out procedures for equipment under the jurisdiction of the Operations team
Provides leadership and direction in the development and implementation of best practice routines, work process improvement, maintenance and operation procedures
Supervise plant operations and maintenance following company guidelines, meeting power generation requirements, and completing planned activities as defined by the Operating Model
Associate Degree from an accredited university or college and 3 years power plant or industrial experience; or 7 years related work experience*
Strong computer skills including ability to use various applications including Microsoft Office (Word and Excel) and Maximo*
Working knowledge of the overall operating fundamentals and principles of generating station systems, equipment and processes*
Previous experience in a leadership role*
Bachelor of Science Degree from an accredited university or college*
Financial knowledge and skills including ability to analyze data*
3 years of previous supervisor experience*
5-7 years of plant operations experience*
Previous experience working in a Union represented environment*
Experience identifying, responding to and mitigating safety issues and concerns*
Familiarity with the SEAM process and the ability to analyze events accordingly*
Experience communicating information utilizing shift logs, standing orders and reporting (both verbal and written)*
Experience promoting event-free operation by utilizing technical knowledge and skills and applying diagnostics*

110

Supervisor, Operations Resume Examples & Samples

4+ years of experience in a related field based on operational area, i.e., customer service, claims, call center, or a high transactional environment, accounts receivable application, etc. is required
Microsoft Word is required
Microsoft Outlook is required
Microsoft Excel is required

111

Supervisor Operations Resume Examples & Samples

Coordinate a small team of analysts in the delivery of business information, reporting and analysis needs
Resource coordination and workflow management
Key point of contact for business analysis matters
Establish and maintain data quality controls to ensure integrity of information
Develop and produce reports to monitor and measure business performance
Extract, evaluate, analyse and compile required information
Continually review existing practices and methods seeking opportunities to improve and innovate
Develop and maintain relationships with internal and external customers and ensure the timely and accurate provision of information
Tertiary qualifications in computing, business or related discipline
Experience coordinating resources and workflows
Experience with large databases and understanding of transactional data
Experience analysing and interpreting statistical and performance related data
Experience in data extraction, manipulation, report development and automation
Computing Skills - SQL, VB, BI Tools, Excel, Access
SAS and/or WebFOCUS experience desirable
Experience in the workers’ compensation industry (desirable)

112

Supervisor, Operations Resume Examples & Samples

Financials
Competitive
Targeting
Systems Lead for Client

113

Supervisor Operations Resume Examples & Samples

Report captured metrics to upper management
Ensures accuracy and quality of all operations
Ensures all storerooms are maintained in a clean, neat, organized manner
Education & Experience Requirements
Minimum 4 years warehouse management experience required
Must be familiar with warehouse based software
Strong organizational skills with ability to prioritize in a fast-paced, multi-task environment
Excellent supervisory skills with ability to communicate effectively with employees

114

Supervisor Operations / Construction Resume Examples & Samples

Manage HR aspects of team including matters related to sickness, discipline and poor standards of work in order to ensure that work is carried out efficiently and effectively
Contribute to the protection of the public and organizational personnel by ensuring all materials, standards and procedures are in line with National Grid safety policies and processes
Must qualify for Authorized Persons List to coordinate & initiate switching activities within the team
Ability to accurately interpret maps, specification sheets, prints, schematics, diagrams and instructional information to construct, maintain and troubleshoot effectively
Requires a thorough knowledge of all rules related to underground or overhead line construction including OSHA 1910.269

115

J Supervisor, Operations Resume Examples & Samples

Coordinate plant and shipping activities with concerned managers to insure total manufacturing objectives are accomplished in a timely and cost effective manner
Keeps management team abreast of significant issues or developments identified during manufacturing activities and recommends appropriate course of action to address issues
Motivates, leads, mentors and directs subordinates to ensure continued leadership development and professionalism. Aids in setting objectives, monitors progress of subordinates performance through appraisals and other evaluation programs
Collaborate and ensure strong relationships between operations and other functions of the organization
Allocate manning across responsible lines to ensure effective utilization of resources to ensure that daily targets are met
Control further processing and customer delivery of non-conforming products until the deficiency or unsatisfactory condition has been corrected
Monitor production processes to assure continuous adherence to quality specifications and production targets
Communicate and coordinate manufacturing related quality improvements in line with the new design or product requirements, customer claims and audit findings
Sets clear expectations and holds people accountable for following company policies, procedures and housekeeping standards and avoids setting precedents which could be detrimental to the business
Excellent follow-up and ability to make things happen and deal with multiple tasks and priorities
Be a positive focus for employees on the shift
Conduct pre-shift meetings and enforce 5S activities regularly, and communicate needs to support areas when needed
Value change, drives change, and be open minded to ideas for improvement
Comply on all quality standards, specifications & requirements
Other jobs as may be assigned by designated superiors
With more than 8 years experience in PCB and module assembly
Efficient in MS office and manufacturing system like MAXCIM ,COMETS and CAMSTAR
With very good communication skills, written and oral
Knows how to motivate and recognize subordinate
Team player, assertive, resourceful and take ownership of the line

116

Supervisor Operations Resume Examples & Samples

Bachelor or Associates degree in Communications preferred
Minimum of 6 (six) years related (telephone operator) professional experience
Minimum of 2 (two) years experience in a health care environment
Experience with staff supervision
Demonstrated leadership experience a must
One (1) year experience using the Xtend database required
Associate degree preferred

117

Supervisor, Operations Resume Examples & Samples

Supervises all employees assigned to a defined geographic/operating Area, comprised of multiple locations. Is responsible for the overall leadership of the Area through planning, organizing, directing, coordinating, and evaluating personnel assigned to the operating Area
Ensures all employees are provided the opportunity for training to maximize their capabilities and in some cases will provide the training
Organizes and coordinates team planning meetings to discuss upcoming projects, plan and prioritize work in a safe and efficient manner, and to maximize our manpower to complete projects
Interfaces with EHS&T, Engineering, Commercial and Pipeline Control team members to ensure normal operations are maintained, and projects are completed in a timely and cost effective manner
Provides operations and maintenance input to internal stakeholders for integrity, optimization and business development projects
Ensures compliance with federal, state and local regulations including Department of Transportation, Environmental Protection Agency, OSHA Oil Pollution Act 1990
Other responsibilities as required by the Manager
High level of knowledge in the technical, mechanical, and operational skills required to effectively and efficiently operate and maintain a refined products/NGL/LPG pipeline system with stations, terminals, and interstate right-of-way
Comprehensive knowledge of applicable federal, state, and local regulations
Ability to supervise a large diverse and remote workforce
Proficient listening skills
Ability to drive a culture that "lives" Safety First
Open and honest communicator
Develops relationships of trust throughout the organization
Sets clear upfront expectations, holding themselves and others accountable
Recognize and reward positive behavior
Focus first on things they can control
Adapt influence where necessary - to things outside their control
Ability to challenge status quo, not satisfied with "the way we've always done it."
Third alternative thinker - understanding everything is not black or white
Partner with internal/external groups to ensure mutual success
Commitment to doing what is right
Process oriented, focusing on value added tasks
Use technology to make us more efficient
Make the most effective use of the tools available
Focus on "What is important"
Make decisions based on what is moving us toward goals
Practice appropriate risk as it relates to innovation and process improvement

118

Supervisor, Operations Resume Examples & Samples

Best practice sharing
Reporting & Compliance
Supervise 1-4 Associates
Work hand-in-hand with Associate Director on team roles and responsibilities, and prioritizing key projects across the team
Manage Associates’ workload
Lead Associates’ career development via teaching tasks and coaching skills
Connect with Strategy and Investment peers on account-specific requests
Oversee & manage Financial tasks

119

Supervisor, Operations Resume Examples & Samples

Assists Fleet Operations Manager with special projects and operational coverage
Oversee compliance, Company, OSHA and DOT requirements
Supervises company drivers and maintains drivers files
Assists in coordinating wild land firefighting efforts
Licenses company equipment
Must be able to work afternoon and night hours
Experience with tanker and flatbed dispatching
Knowledge of State and Federal Department of Transportation regulations
Knowledge of Union contract and seniority rules
Strong communication skills and ability to work well with others in a friendly professional manner
Detail oriented for accurate completion of paperwork
Must be able to accomplish work through others
Ability to coordinate with other business units to include sales, manufacturing, resources accounting and truck shop in order to complete tasks and projects
Must be self-motivated and able to work with little supervision
Proficient at MS office products including Excel and Word
Ability to develop a thorough understanding of internal system: JD EdwardsOne and Transwork
Associates/Bachelor's degree
Two or more years of dispatch related experience

120

Supervisor Operations / Construction Resume Examples & Samples

Contractor Oversight is responsible to ensure Qualified, Competent and efficient use of Contractor Resources
Ensure all field personnel are in compliance with Federal Pipeline Operator Qualification requirements
Ensure Leak Prone Pipe replacement program is completed timely, within budget and at the Standard and Quality required
Review and coordinate all projects. Ensure Standard Operating Procedures are complete, permits are obtained, procure all required materials, make all proper notifications and coordinate with Community Relations for proper customer notifications
Work closely with Resource planning and local resource coordinator
Meet with customers as required, resolve and address all concerns and complaints
A Bachelor's degree in Engineering (Mechanical preferred) area and/or 3-5 years’ of related experience, or committed to ‘on the job’ training programs with practical experience of methods, processes and techniques relevant to area or discipline

121

Supervisor Operations / Construction Resume Examples & Samples

Manage HR aspects of team including matters related to sickness, discipline and poor standars of work in or der to ensure that work is carried out efficiently and effectively
Contribute to the protection o fthe public and organizational personnel by ensuring all materials, standards and procedures are in line with National Grid safety policies and processes
Act as the first point of contact for multiple internal stakeholders and outside agencies in order to provide support and ensure Natioanl Grid deliver against service level agreements
Collate infomration in order to ensure operational activity is in line with external regulations and ensure more senior team members have accurate and up to date information as required
Requires a general educational background with specialized training in basic electricity and electric theory, national application standards and job related experience -OR- knowledge equivalent to that acquired through completion of a two year technical school plus additional specialized training with 5 years qualifying experience
Must have the ability to gain a good working knowledge of tools and systems within designated area
Must qualify for Authorized Persons List to coordinate and initiate switching activities within the team
Ability to accurately interpret maps, specification sheets, prings, schematics, diagrams and instructions information to construct, maintain and troubleshoot effectively
Must qualify for National Grid's Clearance and Controls List

122

Supervisor Operations A-miami Resume Examples & Samples

Supervise and manage the schedule, assignments, routing, and all day to day responsibilities of our Drivers and Messengers and related staff at our Miami location and work closely with our BGS Ops office staff in Customer Service, support etc.. Includes managing the day to day team duties, route assignments, payroll, time off requests and all related personnel duties
Ensure that all shipments are handled in an accurate and timely manner, making it to each destination as scheduled and that staff appropriately/properly bag, tag, sort and route shipments
Ensure that proper documentation is completed and accurately attached to shipments as required by each shipment/airline: MAWB, Label, KP, I.E., etc
Manage team and ensure that all steps are taken to rectify issues with shipments where information is missing or requires sort inquiry to ensure the proper routing
Notify department managers of any issues regarding the handling, sorting or routing of shipments
Implement, enforce, and monitor safety and security policies in service delivery to ensure a safe and secure work environment
Evaluate the suitability of crew members to perform their duties, including equipment, training, appearance, and effectiveness. In addition travel to all local airports as necessary and to various road/customer locations to perform vehicle and service level inspections of our front line staff
Maintain effective working relationships and effectively communicate on matters pertaining to operations
Work closely with our CIT branch staff, location leadership, sort staff, PM staff, Drivers and Messengers to ensure operational efficiencies
Manage employee time and attendance as well as performance management and work with staff on their internal development
Work closely as a collaborative partner and develop/maintain key relationships with Sales, Customer Service, Show Division, Precious Metals and other key cross functional departments
Minimum of 3 years of experience in freight forwarding/logistics in a high volume/secured environment in positions of increasing responsibility such as Rout Coordinator, Sr. level Export/Import Coordination, Sr. Vault Clerk, Chief Cashier or other related operational positions
Minimum of 3 years working as Driver/Messenger/Dispatcher or similar related Operations position in an armed secured logistics environment
Proficiency with Microsoft Office products including but not limited to Excel, Word, PowerPoint and where possible internal Brink’s proprietary/commercial business software packages (i.e. BITS, Garcia etc.)
Must be minimum of twenty one (21) years of age
A current & valid driver’s license
A valid weapons permit or ability to pass applicable weapons licensing requirements
Ability to lift at least 50 pounds on a consistent and regular basis
Must have flexibility in working a wide range of hours including weekends/holidays as needed
Bi lingual English / Spanish
Bachelor’s Degree in business, engineering or other related field
Ability to recognize errors and potential problems, and take appropriate measures to avoid service delays
Possess organizational skills and the ability to multi-task
Experience servicing a diverse population
Knowledge of Customs Regulations
A current & valid class B driver’s license
Experience in the Air Transportation or Armored car industry
Proven business acumen and business perspective
Excellent decision-making and analytical skills
Strategist and “Doer” – possessing a good balance of conceptual/strategic thinking with tactical execution
High level of integrity where personal and professional values are aligned with the company’s mission, vision and leadership framework
Self-aware and self-motivated - comfortable operating with minimal direction and will thrive in a dynamic environment as a leader influencing change and transformation
Ability to forge strong relationships and work collaboratively within the local operations and global network and regional business setting
Aptitude to gain credibility with direct reports and colleagues as well as external customers

123

Supervisor Operations Resume Examples & Samples

Supervises the department including interviewing and hiring employees following required EEO and Affirmative Action guidelines and ensuring employees receive the proper training. Conducts performance evaluation, and is responsible for managing employees, including skill and career development, policy administration, coaching on performance management and behavior, employee relations and cost control
Supervises the allocation of resources, including staff and technology to ensure goals of the respective Operations department are met; partners with various departments within the company as well as external customers to develop and maintain a positive working relationship
Prepares composite reports and identifies trends and communicates recommendations through analysis of data; ensures compliance with all applicable regulatory, legislative or contract specific requirements
Analyzes customer complaints and/or audit results to determine work flow changes and/or training issues within the unit
Develops relationships within the supporting business units to help resolve issues related to team members (e.g., Human Resources, Workforce Management, Quality, etc)
Through coaching, ensures employee metrics are achieved; able to take end-to-end ownership of employee issues that require liaison with others; use and promote company recognition programs and understand the direct correlation between recognition and retention; meet or exceed deadlines for reporting
Demonstrates skills at analyzing trends and assist in creating action plans that determine a solution; demonstrates teamwork by supporting and assisting other Supervisors as necessary
Demonstrates the BCBSMN culture through both behavior and attitude; effectively use business standard orally and written communication skills on a daily basis; partners with sales staff and external clients to develop and maintain a dynamic business relationship for new and renewing accounts

124

Supervisor Operations Medicare Resume Examples & Samples

Supervise and implement departmental functions, policies and procedures with all internal and external contacts
Interpret, communicate and implement corporate and departmental policies and procedures
Maintain department standards to ensure optimal customer support
Provide subordinates with ongoing feedback , coaching and counseling on performance for achievement of all benchmarks
Provide technical expertise related to unit job function
Schedule, train and organize personnel to accommodate immediate and anticipated workflow volumes
Compile and prepare required data pertaining to unit performance, budget, surveys, projects, audits, attendance, etc
Coordinate departmental functions with all internal and external contacts
Ensure that all inquiries and follow- up are handled in a professional, accurate, prompt and courteous manner. May include contact with external client and/or vendor contacts
Serve as the next level contact for problems/ issues that staff cannot resolve
Select, develop appraise and recommend compensation for subordinates. Interview and make recommendations for hires and promotions
Encourage professional progression of staff through Performance Management, coaching and counseling. Establish appropriate goals and performance standards and make recommendations for career paths of staff
Ensure that department systems and support are operational
Perform other duties as assigned necessary
Undergraduate degree preferred, in addition to a minimum of 1 year relevant experience in lieu of this, a minimum of 5 years related operations experience is required
Must possess tact, diplomacy and professionalism to handle all internal and external issues effectively
Must have the ability to manage, organize, plan and provide leadership to staff. Demonstrated ability to develop and motivate staff to facilitate professional growth
Excellent oral and written communication skills and the ability to complete assignments with minimal guidance
Exposure to an operations environment is highly recommended
Must be able to prioritize work in an environment that changes frequently
Demonstrated time management skills

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