Supervisor, Field Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the supervisor, field job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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M Erdman

Magnolia

Erdman

691 Klocko Falls

San Francisco

+1 (555) 889 5067

691 Klocko Falls

San Francisco

Phone

p +1 (555) 889 5067

Experience Experience

San Francisco, CA

Supervisor, Field

San Francisco, CA

Torphy and Sons

San Francisco, CA

Supervisor, Field

Manage field activities based on metrics and performance review criteria developed by management
Testing of new drivers to assure that the proper paperwork is completed before they are released to drive on their own
Reviewing the daily deposit report from Central Ops to assure proper manage of our cash assets in accordance with company policy
Engage in continuous improvement activities
Manage and be responsible for the district budget and financial statement
Quarterly depot visit to ride with drivers and audit vehicle paperwork and inspect depots for compliance
Organize and manage day-to-day operation of distribution personnel to ensure timely customer service

Boston, MA

Supervisor, Field Service

Boston, MA

Ratke Group

Boston, MA

Supervisor, Field Service

Assists employees with accomplishing objectives by monitoring performance, providing training, feedback, coaching, and evaluating performance
Assists employees in accomplish objectives by monitoring performance, providing training, feedback, coaching, counseling, and evaluating performance
Establishes a high standard of productivity and accuracy by effectively interviewing, hiring, and training employees to attain proficiency and high performance
Technical/Admin Work Performed - May spend up to 20% of time performing service, production, craft, or support work OR May manage a project or process that is more narrowly defined or basic/noncomplex
Coordinates with various operating units within Cox Communications to ensure the maximization of profit potential and cost reduction and the provision of excellent service and sales
Financial - Contributes to development of an operating plan, budget, and performance goals (revenue and/or expense) for the work group(s) managed and the department of which it is a part; May manage elements/portions of a department or project budget
Ensures that employees are treated fairly by interpreting and implementing company policies, maintaining time and production records, recommending personnel actions, and by completing necessary reports and forms

present

Philadelphia, PA

Supervisor, Field Operations

Philadelphia, PA

Thompson, Jacobi and Lynch

present

Philadelphia, PA

Supervisor, Field Operations

present

Oversees contractor badging process, and conducts installation vendor compliance inspections
Responsible for driving safety, performance, quality, and workmanship
Responsible for ensuring employees have proper tools and equipment to perform duties
Coordinates with contractor companies, TWC warehouse and Technical Support Center to facilitate daily capacity shifting
Reviews and approves material requisition requests
Inspects company vehicles on a monthly basis for sufficient stock of equipment and tools and ensures proper maintenance of vehicle fleet
Performs or assists with difficult field jobs and handles customer service complaints related to installation, repair, or disconnection of all TWC services

Education Education

Bachelor’s Degree in Related Discipline

California State University, Los Angeles

Bachelor’s Degree in Related Discipline

Skills Skills

Excellent organizational skills, including ability to multi-task and prioritize workload effectively work without direct daily supervision
Excellent interpersonal, written and oral communication skills to enable effective interaction with all levels of the organization and with customers
Excellent oral and written communication and organization skills
Ability to read blueprints
Experience and proficiency with CAD programs (20/20, Planit, or similar program)
Ability to develop and maintain effective business relationships with building superintendents and subcontractors
Demonstrated capability to resolve conflict over sensitive or complex issues
Ability to lift up to 50 lbs
Valid driver’s license and good driving record
Familiarity with the cabinet industry and product

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Supervisor, Field Systems Resume Examples & Samples

Coordinates planned and/or preventative maintenance to minimize breaks in service and outages
Utilizes tools and analyzes data on system performance to ensure quality and reliability of the network
Partners with various departments to restore services in a timely fashion by facilitating internal and external communications
Identifies and corrects operational barriers that hinder successful performance
Responsible for the preparation and monitoring of expense and capital budgets to assure cost effective expenditures in the department
Participates in long range capital planning. 6-Evaluates new, innovative ideas and technologies to provide coaching, training, developmental opportunities, and feedback
Identifies process inefficiencies and implements solutions that maximize network performance and customer experience
Creates and reviews various reports on technician and network performance to track operational efficiency
May provide system performance data as required by franchise agreements and individual requests and maintain excellent relations with various governmental agencies
Ensures HFC network compliance through improved and documented network optimization and restoration processes
Continuously reviews new and innovative technologies to improve efficiency and reliability
Develops improved Network Operation Technician performance, productivity and quality
Manages complex vendor relationships, monitors vendor performance, be involved in negotiating vendor contracts and proactively manages technical and business issues
Selects, manages, coaches, and develops a high performance team

Supervisor, Field Meter Operations Resume Examples & Samples

Experience supervising field employees
Knowledge of labor agreements or understanding of Union Contracts
Solid understanding of business operations environment, inclusive of regulatory, operational, and compliance requirements
Strong interpersonal, oral and written communications
Teamwork, coaching, conflict resolution, and customer/employee engagement
Solid performance management skills
String initiative, accountability for results
Solid business acumen and analytical ability, strong judgment, critical thinking, and problem solving skills
Ability to effectively collaborate with peers, leadership, project team members, functional leads and other enterprise stakeholders, especially in areas where there are operational dependencies
Continuous improvement and change management leadership
Experience with field meter operations and/or metering
Basic functional operations knowledge i.e., Manual Meter Reading, Metering, Central Inspections and Revenue Assurance
Ensure a safe work environment by focusing on open communication, hazard identification solidly trained employees, all while encouraging and maximizing activities and behaviors focused on reducing risk and exposure to our employees and the public
Understand FMO’s Vision, business model and plans; integrate into daily communications, creating passion that is reflected in operational performance with a bias for results; set context for business plan direction, and a sense of urgency to deliver safe, reliable, and affordable customer service
Manage operations and workforce to execute on work plan/schedule; ensure performance targets are met; validate that all compliance and mandated work activities are completed in accordance with established policies, regulations and standards
Take actions and ensure employees are trained to deliver consistently excellent customer experiences in the execution of their work duties
Manage appropriate work priorities and assignments; seek out opportunities for efficiencies, achieving operational cost targets and drive for optimal productivity levels
Develop, coach, equip and engage field employees with the necessary skills to perform their jobs safely, effectively, and efficiently
Maintain employee engagement in the dynamic and evolving business environment, managing change and communications with a clear focus on sustained and improved business performance
Build effective working relationships with internal and external stakeholders and employees; create a diverse culture that exemplifies teamwork, innovative problem resolution, continuous improvement, and open communications & feedback

Supervisor, Field Service Coordination Resume Examples & Samples

Supervises daily activities of the Field Service Coordination staff ensuring performance standards are met
Implements case management workflows and policies & procedures
Proactively monitors appropriate metrics to drive up efficiency
Perform audits of assessments, care plans and service notes to verify cases are properly established and that member coordination activities are occurring and appropriately documented
Carries an assigned case workload. Completes a comprehensive assessment and develops a care plan utilizing clinical expertise to evaluate the members need for alternative services. Assess short-term and long-term needs and establish case management objectives
Interacts continuously with member, family, physician(s), and other providers utilizing clinical knowledge and expertise to determine medical history and current status. Assess the options for care including use of benefits and community resources to update the care plan
Act as liaison and member advocate between the member/family, physician and facilities/agencies
Maintains accurate records of case management activities in the Enterprise Medical Management Automation (EMMA) System using clinical guidelines
Conducts performance evaluation, hiring and termination decisions for associates in work group
Provides training and guidance to new and current Field Service Coordinators and/or Social Workers regarding policy & procedure, systemic tools, workload and care plan development
Ensures phone or team coverage due to fluctuations in staffing levels
Ensures regulatory requirements and accreditation standards are applied to all activity and reporting
Plays active role in creating, applying and utilizing accepted policies and procedures
Attends company meetings in absence of manager
Ensures compliance with all state and federal regulations as well as Corporate guidelines in day-to-day activities
4+ case/behavioral management and/or clinical acute care experience
Home health, physicians office or public health experience a plus
3+ years managed care experience
1+ years leading/mentoring others
Understands the business and financial aspect of case/behavioral management in a managed care setting
Prior utilization management experience preferred in some geographic regions. Experience in care of the elderly is required in some geographic regions
Strong clinical knowledge of broad range of medical practice specialties
Demonstrates effective communication methods to assist in training and to relate effectively to upper management
Assists in evaluating process improvements
Demonstrates high level time management and priority setting
Advanced ability as a licensed professional to communicate on any level required to meet the demands of the position
Ability to lead and manage others in a metric driven environment
Ability to create, review and interpret treatment plans
Demonstrated negotiation skills
Demonstrated ability in problem solving and communication
Previous experience working with treatment teams to meet the healthcare needs of participants
Knowledge of community, state and federal laws and resources
Strong oral and written communication skills including the ability to effectively present information and respond to questions from families, members, and providers as well as the ability to relate effectively to upper management
Ability to work independently, handle multiple assignments, establish priorities, and demonstrate high level time management skills
Proficient in Microsoft Office including Outlook, Word and Excel
Knowledge of or the ability to learn company approved software such as CRMS, Peradigm, InterQual, Sidewinder and other software in order to perform job duties

Supervisor, Field Resume Examples & Samples

Manage field activities to meet company and customer requirements including but not limited to measuring, templating, scheduling, delivery, installation, safety, On Time Completion (OTC) and Time to Fix (TTF) performance, and customer interaction
Monitor and report on field activities using available tools (such as Oracle)
Communicate with field personnel, Builder Sales Representatives, customers, and subcontractors regarding project status
Closely communicate with operations and sales staff to determine potential areas of improvement for all field-related activities including the Model Review Process
Conduct field audits including safety, to ensure compliance with company policy
Manage field activities based on metrics and performance review criteria developed by management
Engage in continuous improvement activities
Ensure all departmental activities are in compliance with government regulations and OSHA guidelines
Lead and manage the team, including
3+ years of prior construction experience and/or kitchen cabinet customer service skills
2+ years of previous supervisory experience
Prior trim carpentry and/or kitchen installation experience
Proficient computer skills required including knowledge of Microsoft Office Suite
Excellent organizational skills, including ability to multi-task and prioritize workload effectively work without direct daily supervision
Excellent interpersonal, written and oral communication skills to enable effective interaction with all levels of the organization and with customers
Demonstrated capability to resolve conflict over sensitive or complex issues
Valid driver’s license and good driving record
Bachelor’s degree in construction management or related field or eight years of relevant experience
Familiarity with the cabinet industry and product
Experience and proficiency with CAD programs (20/20, Planit, or similar program)

Supervisor, Field NGL Resume Examples & Samples

Safety First, implementing Safety in every facet of Distribution
Testing of new drivers to assure that the proper paperwork is completed before they are released to drive on their own
Help determine the necessary manpower needed in distribution to meet the customer needs
Communicate route needs and changes daily to Routing Coordinators
Quarterly depot visit to ride with drivers and audit vehicle paperwork and inspect depots for compliance
Assure driver’s DOT files are maintained and updated as needed utilizing our web based company, JJ Keller
Conduct Month end inventories to include: Cylinders; cages and fuel
Reviewing Com Data reports and matching driver’s receipts to ensure proper expense control for each driver and maintaining these files
Complete all licensing and testing to meet state requirements in your service area to legally operate within those states

Supervisor, Field Resume Examples & Samples

Monitor Drivers Logs and DVIR’s on a daily basis to assure that drivers are in compliance and meeting regulations
Organize and manage day-to-day operation of distribution personnel to ensure timely customer service
Schedule transportation for all runs to depots and communicate needs to the production facility
Maintain DOT vehicle files for each piece of equipment and maintain equipment according to DOT regulations and company procedures
Conduct and document regular safety meetings with all drivers as required
Responsible for Budget and financial reporting
Must possess or obtain within 90 days of employment a Class A CDL with a Hazardous Material endorsement
Excellent communication, motivation, and organizational skills

Supervisor, Field Service Resume Examples & Samples

No travel restrictions
Ability to travel 65%+ of the time
BS Degree majoring in mechanical or electrical related field
2+ years experience in Field Service
Experience in pipette services including repair and calibration (preferred)
Familiar with analytical balances and volume calibration
Experience in customer service
PC computer experience
Ability to effectively learn and utilize on-line CRM application
Strong in oral and written communications skills
Ability to operate independently, with initiative, and good business judgment
Strong organizational and time management skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures and or governmental regulations
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume
Ability lift and/or move up to 50 pounds

Supervisor, Field Operations Resume Examples & Samples

Coordinates with contractor companies, TWC warehouse and Technical Support Center to facilitate daily capacity shifting
Supervises TWC QA effort of installation vendor jobs
Must possess excellent customer service and problem solving skills
Must be at least FT4 or above to be considered
Ability to effectively, professionally, and courteously communicate in both written and verbal form
Ability to analyze and troubleshoot cable equipment and wiring
Must possess excellent organization skills and the ability to handle multiple duties and priorities simultaneously in a fast-paced environment. Strong follow-through skills, attention to detail and ability to produce work with a high degree of accuracy required

Supervisor, Field Tech Resume Examples & Samples

Meets with technicians on a regular basis to develop an on-going partnership through weekly tech meetings, assisting in field and interacting in parking lot
Conducts training utilizing the company's safety, quality, and customer service practices, policies, and standards
Serves as back-up for the Site Manager
Responsible for assisting field technicians with problems and trouble-shooting advanced issues and providing technical expertise
Addresses employee performance concerns and develops action plans for improvement and delivers disciplinary action up to and including terminations as needed
Ensures cross-functional relationships with Office Staff, Warehouse, Call Center and other Support Staff
Ensures a safe work environment is maintained by training and following safe practices and adhering to safety policies
Investigates, documents and files/monitors damage claims, motor vehicle accidents and personal injuries ensuring compliance with Company policies
Drives and operates company vehicles safely in accordance with established policies, courteously and defensively and ensures that maintenance and care is performed appropriately. Reports the need for vehicle repair or service when required and/or prescribed
Solid ability to manage a remote staff in a fast-paced environment
Solid interpersonal and written/oral communication skills with the ability to relate well and cooperate with others to effectively coordinate activities and accomplish goals. Solid organizational and planning skills ability to multi-task attention to detail productive without compromising quality
Solid ability to effectively take action to solve problems while exhibiting sound judgment and successful stress tolerance
Solid knowledge of word processing, spreadsheet, presentation and email software (preferably Microsoft Word, Excel, PowerPoint, Outlook, Internet)
Solid ability to manage conflict and resolve team member issues effectively and efficiently
Solid ability to exercise good judgment and discretion in selecting methods and techniques for obtaining solutions and meeting performance metrics

Supervisor, Field Trucking Resume Examples & Samples

High school diploma or G.E.D equivalent
Four years oilfield driving and gauging experience
Current CDL Class A License, HAZMAT endorsed or equivalent experience
At least one year of supervisory experience is desired

Supervisor Field Service Resume Examples & Samples

Technical Degree or equivalent combined education and experience
A minimum of five years’ experience in field product service
Proficiency in a Windows operating environment, including e-mail and Microsoft Office software, and experience with AS400
Strong interpersonal skills and decision making ability
Effective and professional communication and organization skills

Supervisor, Field Accounting Resume Examples & Samples

The Supervisor manages the safety, productivity, discipline, performance monitoring and improvement plans, communication of priority changes and special projects in support of company goals and directives from FAO management, Finance and Plant Accounting
Ensures the accuracy of financial reporting and maintenance / compliance of all Field Accounting Organization policies /procedures including the Sarbanes-Oxley Controls
Works as a team member with others in the organization and representing the Field Accounting Organization on various teams
Five or more years combined experience performing and or supervising activities related to the design, construction and maintenance, field accounting and/or scheduling activities
Two years’ experience with the IBEW Collective Bargaining Agreement and the handling of labor and diversity issues
Five or more years’ experience supervising bargaining and/or non-bargaining unit employees
Experience with adhering to compliance requirements and policies/procedures (FERC, NERC, SOC, EEO, and CPUC) spanning distribution, transmission, and substation organizations
Demonstrated experience with environmental, compliance, safe work practices, construction maintenance methods, techniques, tools and equipment
Has applied knowledge of distribution accounting, including timekeeping, accounting and completion of work order packages

Supervisor, Field Resume Examples & Samples

Responsible for fleet maintenance, safety records, DOT files/records
Monitors dispatch and driver efficiencies
Must oversee all driver activities from the site pickup to the delivery point on a daily basis
Ensures compliance of safety rules in accordance with DOT and OSHA
Ensure drivers meet their shift schedules on time
Provides feedback to senior management regarding performance
Works with safety and management to meet company goals
Competent in the use of trucking technology
Resolves customer problems by clarifying customer complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Competent in office software such as Microsoft Word, Outlook, and Excel
Assist in training and development of employees
Complete annual performance reviews of employees
1-2 years of experience managing drivers in the oil industry
Ability to abide by all DOT rules and regulations to ensure driver compliance standards are met and sustained
Ability to read, analyze, and interpret documents, manuals, and reports
Great knowledge of API standards and ability to train others
Consistently demonstrates cooperative, team-oriented behavior
Talent for leading teams and maintaining positive relationships with employees and co-workers
Must pass a criminal background check
Class A- CDL with Hazmat endorsement
Experience with PeopleNet

Supervisor Field Operations Resume Examples & Samples

Plan, coordinate, and direct craft employees engaged in the execution of scheduled and emergent work activities, to assure the highest levels of customer services and maintenance crew utilization to achieve Exelons safety, reliability and performance goals. 40%
Promote and maintain an environment that fosters a high performance culture and a learning organization. ; Serves as a change agent for business initiatives and assures the human element is understood and considered. ; Provides timely recognition of employee contributions. ; Provide coaching, training, and evaluate employee performance. 20%
Facilitates open and honest communication with staff. ; Assures that upward communication is integrated into the process, including employee concerns and complaints. ; Develop methods to assess communication effectiveness and implement continuous improvement initiatives. Establish, maintain and improve relationships with other departments in Exelon. 10%
Manage Union/management relationships and engage local union stewards to effectively facilitate the Collective Bargaining Agreement; 10%; Work within departmental budgets. Plan resource coverage and execute work activities directed at achievement of business plans and business unit objectives. 10%
Coordinate emergency response to restore continuity of service to customers. ; 10%
Directs an average workforce of 12-15 craft employees. Employees include Overhead Electrician Specials or Area Operators. ; Performs safety audits, meetings, investigations, and employee reviews
Directs the craft employees engaged in the execution of the preventative/corrective maintenance activities within assigned regional operating area. Provides input into the planning, implementation and execution of the Operations maintenance, reliability and testing programs. Responsible for implementing labor strategies involving employees covered under the Collective Bargaining Agreement. Determines manpower and equipment requirements necessary for scheduled and emergent operating work to ensure maximum utilization of construction crews
Actions have direct impact on reliability and customer satisfaction goals, the public, political, and regulatory opinion of the energy delivery operating companies
Regular contact with, Operations Managers, Dispatching, Maintenance Managers & Supervisors (both Distribution and T & S), work week managers (both Distribution and T & S), planners (Operating and M & C), local union stewards, and other employees including community relations personnel, engineering, and energy services organizations. ; Other contacts include major industrial customers connected to ESS sites and various municipality organizations (fire, police etc)

Supervisor, Field Services Resume Examples & Samples

Oversees and Monitors Field Services Team, reporting and Daily responsibilities such as e-mails, Restorations and Requests to ensure Service Level Agreement expectations are met or exceeded. Escalate and update Incidents per process
Disseminates new information or tasks assigned to the Field Service for events, projects, day to day business and new/replaced hardware software. Ensure the proper documentation of all new tasks and equipment have been completed thoroughly and communicated in a timely manner to the Field Services Team
Responsible for sustaining adequate inventory of spare parts, RMA of hardware and control of the software licensees and software with system in place
Supervise Evaluate and conduct team member development plans and annual performance appraisals. Assist with ongoing and new hire training of team members. Enforce Universal Orlando policies and procedures. Responsible for coaching, training and preparing operating schedule
Strong customer/Team interaction skills
Ability to multi task in a fast paced environment
Ability to deal with issues involving little to no concrete variables in a non-standard situations as well as problems that are undocumented and fairly to extremely complex as technology evolves and new systems are implemented
Ability to direct work flow as needed during the day or event. Requires the use of sound business judgment in coordinating the requirements of the various user group(s) in the business to which may arises
Ability to read, interpret and create technical documents and effectively present information for one-on-one and small group situations to VP’s, customers, clients, and other employees of the organization
5-7 years of Senior/Lead experience in the productions support field is required – preferably Customer service related area
5-7 years experience with personal computers, networking, Windows OS, Active Directory, Microsoft Office products, various Point of Sale systems
Formal training in IT related applications or equivalent work experience
1-2 years experience managing and developing employees, preferably in the customer service or information technology fields

Supervisor, Field Service Resume Examples & Samples

Responsible for the country field service operation, service commercial drive and service development planning
Drive the service team in providing our customers with all requested support activities such as installation, training, validation, maintenance, troubleshooting and repairing of our product
Maintain service inventory and develops processes that ultimately improve the level of support to our customer base
Ensure and excels in customer satisfaction by managing the field service team to maximize the availability of customer’s products and systems for productive use
Manage delivery of product installation, commissioning, training and acceptance test activities according to planned schedule
Responsible for product warranty and escalation management, and participates in product quality management review to provide continuous feedback / improvement
Responsibility to ensure accuracy of installed base information and execute plans to maximize our contract conversion rate
Drive intensity and integrity of our service performance metrics through robust evaluation, and provides practical improvement recommendations to improve team performance
Ensure high level of service engineer competency through execution of training and development plans – applied to new staff as well as current Engineers/Specialist
Accountable for customer satisfaction management including parts deliverable, maintenance and installation schedules
Continue to improve service team productivity tools and operation processes
Drives service sales funnel and pipeline to achieve our service revenue, implement leads tracking and reporting to secure all opportunities
Committed to deliver monthly forecasted revenue and planned jobs schedule
Able to provide long-term strategy and development plan to grow our business
Represent service team to participate including informal/formal business management meeting local/global
Manage and develop the team through our performance management development process and provides effective coaching/engagement to the team
IND-APAC

Supervisor, Field Trucking Resume Examples & Samples

Dispatch all drivers in assigned area
Ensure all drivers have safety training in handling hazardous materials and operating company equipment
Ensure all assigned drivers have been trained in Company policies and procedures
Strap new and old lease tanks
Coordinate field issues with Trucking Coordinator and Area Manager
Audit drivers logbooks, run tickets, trip reports, hourly pay sheets daily before submitting
Maintain positive relations with customer field personnel
Participates in incident investigations
Responds to operational emergencies involving accidents, spills, etc
Daily observation of field activities and operations
Safety inspections of trucks and trailers
Identify, address, and document driver performance issues
Supervises all employees assigned to specific location; is responsible for the overall direction, coordination and evaluation of this location
Carries out supervisory responsibilities in accordance with the organization's policies and procedures
To be involved in the hiring process, new hire paperwork, orientation, training, etc
Current CDL Class A License, HAZMAT endorsed or equivalent experience (preferred)

Supervisor, Field Service Resume Examples & Samples

Strong technical knowledge of the Products & its Application in the bigger picture
To Gain Extensive practical experience in valve servicing and repairs, together with experience in supervising technicians and dealing with customers. Select equipment, such as diagnostic tools, that will improve quality and productivity in the service department
Ensure the highest levels of customer satisfaction so that Customer continues to return to Flowserve for future work. Repeat business is vital to building long-term revenue and profitability. To identify aspects of the business that affect customer satisfaction & Develop them
Be a focal point for external customers and salesforce on quotations and enquiries on the service & repair activities for Valves
Review Repair contracts ; Prepare work scope for all repairs ; Prepare Root Cause Failure Analysis (RCFA)
Plan, organise and ensure that the Field Service Team conduct all the on-site Service & Repair activities on a timely and efficient manner
Provide support to the Sales, in terms of technical assistance, pre-sales presentation, and post-sales technical support
Support the execution and fulfillment of the repair jobs, as well as working closely with the manufacturing to facilitate smooth planning
Ensure and maintain good tracking system for all repair orders. Manage Shutdown as Project manager, interfacing between customer & ops department for project progress status updates & special request
Provides Leadership & mentorship to Service Group under his / her management And any Other Task as assigned by Service Manager
Understand the established key processes; be proactive in streamlining processes within their assign areas, to improve Service Quality, Speed to Market & customers’ Satisfaction
Maintain good working relationship with Sales and Customers to establish and maintain the company’s good professional image
Ensure that all actions are taken for urgent service job (short lead time) requirement
Ensure the well-being of the Service Group is taken care of
Show Results in CIP in all Areas of Scope
Degree / Diploma in Engineering (preferably with 2-4 years’ experience in service industry)
2-3 years’ experience in the Capacity of Service Rep (preferred)
Knowledge of various kinds of Control Valves will be an added advantage
Good interpersonal and communication, negotiation, analytical, presentation skills
Leadership & Ability to interact with all levels of employees
Operational Excellence & High Level of Customer Service Standard

Supervisor, Field Engineering Resume Examples & Samples

Combination of Associates Degree in a Sciences field and significant years experience may substitute for BS in Engineering
A minimum of one year of engineering or gas distribution/transmission operations related experience
Knowledge of the Company's industrial and commercial operations and technical requirements are desirable
We foster individual talents and abilities while promoting the value of teamwork

Shift Supervisor, Field Operations Resume Examples & Samples

Hold monthly shift safety meetings with employees with review and follow up on items raised to ensure remedial action is taken
Audit and review field level risk assessments, assuring risk escalation protocol is followed and all permitting, hazardous energy isolation and risk mitigation processes are conducted
Own all process operating activities carried out by operators (unit leads, field operators, console operators and trainees), including operator rounds, work permits, shift logs and shift handover quality
Ensure operating areas are clear of hazards and well maintained
Support troubleshooting initiatives and engage the plant area manager to analyze and correct operational and equipment problems
Lead a unionized workforce, ensure development and competency of the crew, set expectations and hold individuals accountable to meet those expectations
Maintain a visible presence in the field to develop employee engagement and assess work process effectiveness
Support procedure development programs
Work closely with the operations maintenance coordinator and well completions group to coordinate well work-overs
Prior supervisory or leadership experience in a unionized environment is preferred
Production Engineering Technology diploma or 4th Class Power Engineering certification; 3rd or 2nd class certification is preferred
Knowledge of applicable occupational health and safety rules, regulations and guidelines
Proficient in directing and leading within a unionized work environment
Adaptive work style with an ability to handle multiple priorities, challenging demands and function in a dynamic work environment

Supervisor, Field Engineering Resume Examples & Samples

Draft, submit and manage Outage applications with associated relay mitigation forms
Provide technical counsel to major and minor projects groups for outage coordination and resource management
Provide technical counsel to engineering regarding work sequencing and technical design & implementation
Conduct employee reviews
Ensure proper test methods and record keeping requirements and maintains all drawing files relating to transmission test activities for scheduled preventive maintenance, predictive maintenance, substation equipment upgrades and new construction
Responsible for developing programs, procedures, practices, and systems to efficiently support department work activities
Coordinates test activities with internal departments and external organizations (i.e. railroad, municipalities’ generators and other utilities) for successful execution of work schedule
Chairs work planning meetings, to assure efficient coordination of Field Forces, Technical Support, Control Center, Planning and Scheduling activities
Coordinates work and retest activities to ensure that appropriate conditions are established in support of work activities
Coordinates field activities with Control Center, Project Construction, Maintenance Department and other field personnel, as required
Ensures federal regulatory requirements are planned, scheduled, coordinated and completed in a timely manner
Monitor priority 3 & 4 system alarms and notification of action
Participates in self-assessments and prompt adequate resolution of identified department issues
Responsible for receiving, informing, and giving information in a timely manner related to issues such as safe work practices, work schedules or delays, wasted resources, errors not readily apparent or easy to detect, non-compliance to procedures, and work processes or procedures that could improve performance or reduce costs
Demonstrates the willingness to report and contribute to the resolution of employee concerns and contribute to a Safety Conscious Work Environment supportive of positive, honest, and open exchange of ideas and differing opinions
Development and training of union personnel using the Time Merit Progression (TMP) program
Support storm restoration and emergency assignments
Ensure adherence to safe practices by performing field safety audits, conducting department safety meetings, carrying out incident analyses and generating significant incident reports
Identify and mitigate field safety issues including issues documented through the Hazard ID program and Engineering Open Issues Database
Manage scheduling and coordination of day-to-day department support functions to multiple district line, district electrical and projects groups
Ensure adherence to Eversource maintenance standards including PSMP, the EMP, TD 516 and FOS, PIB & SBS information
Must be TD800 qualified and generate and hold TD800 clearances for transmission and distribution
Must be CIP site access qualified and ensure department adherence to Eversource security standards
Participate with the development of test energization plans for major projects

Supervisor, Field Operations Resume Examples & Samples

Bellwood-Reports to Dan Rosanova
Joliet-Reports to Eban Grasty,
Glen Ellyn -Reports to Kip Hildebrand
Des Plaines -Reports to Dan Drake
Schaumberg- Reports to Dan Drake
Responsible for overseeing the successful operation and maintenance of above ground and underground gas utility infrastructure, including work on mains, services, regulators, meters, and regulating stations
Directs and manages emergency response effort within a defined subregional area
Accountable for driving field decision-making and coordinating with centralized scheduling, internal and/or external service providers, support departments and external agencies to ensure that work is performed as planned, permitted and scheduled (Supervisor II)
Responsible for ensuring employees have proper tools and equipment to perform duties
Responsible for driving safety, performance, quality, and workmanship
BA/BS degree or 1-3 yrs. experience in gas utility operations (Supervisor I)
BA/BS degree or 3-6 yrs. experience in gas utility operations (Supervisor II)

Supervisor, Field Service Resume Examples & Samples

Assures the delivery of the highest quality services to end users, establishes and maintains standards for satisfaction of the end users
Provides direction and guidance in the preparation of programs to assure adequate training and development of personnel to ensure optimal performance of individuals
Manages the field service operation to ensure that both short and long term operation objectives and financial goals are met
Assures a smooth integration of new products and service offerings into the field service operation
Coordinates with various operating units within Cox Communications to ensure the maximization of profit potential and cost reduction and the provision of excellent service and sales
Influence/People Leadership - Primary input to hiring, performance, and rewards decisions for a group of service, production, or support employees, perhaps assisted by subordinate team leaders or senior individual contributor employees; Primary contribution is supervising other people (rather than applying knowledge); Supervises support, production, and/or lower level professional individual contributor employees directly or indirectly; Schedules work for optimum efficiency and productivity; Provides day-to-day work direction; Schedules and approves vacation and overtime; May be a project or process manager without direct reports responsible for influencing and coordinating with non-reporting resources
Supervision - Typically supervises non-exempt support and service employees
Span Of Control/Complexity - Activities are relatively homogenous; generally only one shift or area is supervised by incumbents at this level OR may lead smaller, less complex projects/ assignments
Decision-Making Authority - In conjunction with higher management, ensures that work is performed consistently with CCI policies and procedures
Financial - Contributes to development of an operating plan, budget, and performance goals (revenue and/or expense) for the work group(s) managed and the department of which it is a part; May manage elements/portions of a department or project budget
Consequence Of Error - Actions at this level can cause or prevent delays, inefficiencies, or unnecessary expenses and affect the efficiency and effectiveness of the people and/or the projects managed
Typical Problems Solved - Identification/application of solutions is more likely to be based on similar prior experiences, not on ingenuity; problems are generally clearly defined
Core Functions - Assigns and checks work; Provides guidance and training; Provides input to hiring, firing, layoff, promotion, reward, and other decisions; Manages overtime; Focused on maintaining steady workflow and productivity, meeting service/productivity standards, and resolving operational problems and handling disturbances; Manages a small/medium size project team
Technical/Admin Work Performed - May spend up to 20% of time performing service, production, craft, or support work OR May manage a project or process that is more narrowly defined or basic/noncomplex

Supervisor, Field Trucking Resume Examples & Samples

Ensure all drivers have Safety Training in handling hazardous materials and operating company equipment
Ensure all assigned drivers have been trained in Company Policies and Procedures
Four years oilfield driving and gauging experience preferred

Supervisor, Field Asset Systems Resume Examples & Samples

Supervise the work of the Meter Reading Routers and Meter Services Clerks, including hiring, evaluating, training, performance management, compensating, motivating, coaching, and developing goals and procedures to ensure the achievement of targets
Assure that customer appointment, AMR maintenance, inside leak survey, timekeeping, meter reading and routing back office processes perform as designed; recommend and implement changes as appropriate
Balance resources and workload within budget constraints and recommend changes commensurate with the state of available technology, workload, and business processes
Participate in the development, deployment, and use of performance metrics for back office and field forces. Develop and use quality management processes to maintain accurate data in business systems
Review and evaluate the effectiveness of existing programs, guidelines, systems and services within the department; recommend and implement process improvements as appropriate
Manage IT requests and enhancements to assure staff consistently has required tools to fulfill duties
Document, test, maintain and provide support to working management information system (WMIS), SAP, Itron Field Collection System (FCS), Itron Field Deployment System (FDM), and other related information systems; serves as the point of contact with system administrator
Minimum of five (5) years of experience required
Experience interfacing with IT support to ensure operational readiness for administrative/clerical personnel preferred
Experience monitoring and troubleshooting business processes preferred
Experience managing workflows and assuring high data quality preferred
Experience working/supervising/leading in a union environment preferred
Demonstrated working knowledge of natural gas system operations, maintenance, compliance and construction procedures and practices preferred
Working knowledge of WMIS, SAP, Itron FDM, and/or Itron FCS preferred
Demonstrated ability to effectively communicate complex messages to diverse audiences at all organization. levels, both verbally and in writing
Demonstrated ability to logically conceptualize and analyze multiple scenarios in solving broadly defined business problems
Demonstrated ability to lead diverse groups with mutual project goals to successful completion of stated objectives

Supervisor, Field Service Resume Examples & Samples

Able to work independently and perform job under customer pressure
Minimum10 years’ experience
Able to start work immediately or within short notice
Good diagnostics and problem-solving skills
Able to perform field services for our range of products both locally and overseas

Supervisor, Field Placement Resume Examples & Samples

Strong public relations and communication abilities
Ability to assist and support others
Mediation skills
Ability to train others
Proficient typing
MS Office Products
Some knowledge of WGU institutional policies
Familiarity with contracts
Basic knowledge of district and school functions
Knowledge of the placement process
Knowledge of clinical supervisor process
Master’s degree
Experience in education settings
Knowledge of placement policy and procedures

Supervisor, Field Service Engineering Resume Examples & Samples

Provide leadership and direction to resources assigned to projects, ensuring collaboration, open communication, clarity of expectations and accountability for results achievement
Provide leadership to field operations and will support troubleshooting of EI process, programs and service engineering requests. Support identification of and provide direct assistance in the resolution of engineering issues. Effectively communicate necessary information to keep all stakeholders informed on project progress and resolution issues
Organize and develop technical engineering documentation and feedback to both field and HQ personnel in the interest of transparency and continuous improvement
Support the Field Service Engineering in achieving their goals through mentorship, guidance and constructive feedback to promote employee development and knowledge transfer

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