Supervisor, Collections Resume Samples

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E Harris

Eddie

Harris

52844 Cronin Harbors

Chicago

+1 (555) 249 6095

52844 Cronin Harbors

Chicago

Phone

p +1 (555) 249 6095

Experience Experience

Boston, MA

Supervisor Collections

Boston, MA

Gulgowski-Bins

Boston, MA

Supervisor Collections

Monitors the performance of assigned PFS unit and ensures key performance metrics are met
Partner with Business/Sales to develop customer specific strategies and influence account management decisions consistent with collections objectives
Manages Service level agreements between the assigned North American business units and executes escalation procedures while delivering solutions to decrease working capital
Provides advice and possible direct interaction with major customers to resolve issues and secure payments prior to a credit hold being executed
Recruit, train, develop, coach, and provide timely and insightful performance evaluations of direct reports
Coordinate work activities of team with other supervisors, managers, and departments
In coordination with the PFS Manager, conducts monthly and yearly performance reviews and provides feedback to team members. Works with team members to improve, track and develop areas of overall performance to meet or exceed expectations

Los Angeles, CA

Supervisor, Collections

Los Angeles, CA

Swaniawski Inc

Los Angeles, CA

Supervisor, Collections

Perform supervisory/managerial responsibilities
Identify areas of improvement; determine solutions; implement enhancements/changes to improve operations, standards and results
Monitors individual performance and provides timely feedback to employees
Analyze work quality, work methods, processes, procedures, production standards and production statistics
Recognizes when it is necessary to ask for assistance with or to refer employee-related issues to Manager/Director/Human Resources
Administrative work – (i.e. PTO approval)- Manage attendance and vacation time
Manage assigned account base in regard to commission collections, maintain up-to-date contact information for hotels assigned to you

present

Phoenix, AZ

Puerto Rico-supervisor Collections

Phoenix, AZ

Paucek, Cruickshank and Jerde

present

Phoenix, AZ

Puerto Rico-supervisor Collections

present

Conduct regular account reviews with staff and Manager and make suggestions to resolve recurring issues
Supervise the daily operations of the team, including but not limited to: establishing mutual goals, assigning tasks and maintaining schedules
Assist with various projects as assigned by a direct supervisor
Provide direct supervision of the assigned team(s) through ongoing leadership and guidance; partnering with Human Resources on employee matters
Prepare reports for management review on a routine basis
Monitor the team’s collections activities; ensuring timely and accurate completion of work
Review current processes and procedures; recommending improvements for accuracy and efficiency

Education Education

Bachelor’s Degree in Business

Northern Illinois University

Bachelor’s Degree in Business

Skills Skills

Has a good knowledge of Company policies and procedures as set forth in the Employee Handbook and applies them fairly and equitably
Good communication skills both written and oral that enable a clear message to be received by the other party
Responds quickly and positively to questions and concerns from employees or management
Indirect automotive finance industry knowledge
Knowledge of repossession and bankruptcy proceedings
Ability to manage time effectively and multi-task
Ability to set and monitor individual goals as well as motivate employees
Excellent communication, leadership, organizational and interpersonal skills
Working knowledge of Microsoft Office products
Sets a good, positive example to subordinates in the workplace

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11 Supervisor, Collections resume templates

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Supervisor, Collections Resume Examples & Samples

5 years experience in commercial collections
Strong Proficiency with Excel worksheets, including creating and use of macros, creating pivot tables, etc
Extremely proficient in Microsoft Office
Demonstrates strong organizational and time management skills
Strong working knowledge of bankruptcies
Strong working knowledge of letters of credit or other security instruments
Bachelors degree in Business, Finance or Accounting and/or 7 years experience in commercial credit & collections

Accounting Supervisor, Collections & Credit Resume Examples & Samples

Oversees a functional accounting area for the Company, which may include accounts payable, accounts receivable or sales audit. Ensures accurate and timely workflow and compliance with internal controls, procedures, policy and applicable accounting requirements
Supervision 2 years
Microsoft Office Suite and Enterprise Accounting system experience 2 years
Business area specific accounting experience
Demonstrated problem-solving skills
Ability to develop and implement process improvements
Ability to use online accounting systems

Supervisor, Collections & Dispute Resume Examples & Samples

Manage complete collections process along with billing dispute resolution process with the accounts assigned including interactions with Finance, Sales and Operations to assist with resolution
Conduct customer account reconciliations and coordinate efforts to resolve payment miss-applications as needed. Minimize delinquency and write-offs through early identification and resolution of non-payment issues
Review submitted accounts as well as severely past due accounts, which were not submitted. Evaluate and approve refunds, write-offs, settlements and other modifications as necessary and appropriate by issuing Credit Memo or Debit Memo requests
Assure all accounts meet the criteria for write-off
Run adhoc and DM reports
Work with your counter-part at the Service Provider on missing detail for disputes

Supervisor, Collections Resume Examples & Samples

Job Related Experience: 5 - 8 years required
Management Experience: 3 - 5 years required
Ability to solve problems based upon researching and analyzing information before recommending/selecting the appropriate solution
General responsibilities and objectives are assigned with considerable latitude for defining actions and setting priorities. Generally, results and outcomes are reviewed, rather than work in progress
Ability to make innovations, which affect this job and suggests changes to the immediate supervisor that affect other related job
Ability to compose and/or interpret internal and/or external business letter, memos, reports, may require understanding and explanation, of policies and procedures to others, both internal and external to Fiserv
Detailed understanding of state and federal debt collection regulations and statutory requirements as well as collection and skip tracing techniques
Indirect automotive finance industry knowledge a plus
Knowledge of repossession and bankruptcy proceedings
Ability to manage time effectively and multi-task
Ability to set and monitor individual goals as well as motivate employees
Excellent communication, leadership, organizational and interpersonal skills
Working knowledge of Microsoft Office products a plus
Experience with budgeting and staff forecasting
Inbound / Outbound Dialer strategy knowledge

Supervisor, Collections Resume Examples & Samples

Supervision and performance of daily collection department functions, including assignment of work queues, management of escalation cases and monitoring of collector workloads and performance against metrics
Review and create cases related to credit notes for late reconciliation requests by hotels
Responsible for overseeing staff, including but not limited to fielding questions, providing task priorities, and problem resolution
Meet with each direct report at least weekly to discuss issues and escalation cases
Actively participate in interviewing and hiring employees
Facilitate the training of employees and ensure training manuals are updated
Lead and coach team utilizing formal performance reviews and one-on-ones while leading by example
Prepare monthly presentations on portfolio performance for discussion with leadership team
Ensure company and departmental policies are followed
Monitor staff productivity goals and expectations
Correspond with Market Managers, PAC/GSO team, corporate contacts, and properties on escalated issues
Make collection calls on Top Revenue hotels; send emails and faxes to Top Revenue hotels regarding commissions due on a daily basis
Communicate with Top Revenue hotels in various countries, as required
Manage assigned account base in regard to commission collections, maintain up-to-date contact information for hotels assigned to you
University degree in related field
2 - 5 years previous supervisory experience
Specific language skills will depend on team/market needs
Previous collections experience
Previous travel industry experience
Extensive knowledge of basic computer programs including Excel, Word, and Outlook
Detail-oriented, organized, efficient and able to multi-task
Excellent problem-solving, analytical and mathematical skills
Positive attitude, goal-oriented, and able to work with minimal supervision
LI-GH2

Supervisor Collections Resume Examples & Samples

Assist in managing day to day operations of a collections call centre environment
Ensure accounts are collected in compliance with all applicable regulations and internal performance standards in order to meet or exceed the monthly goal objectives of the department budget
Support of 15-25 collectors, which includes daily responsibility of coaching, motivation, monitoring, performance feedback, and technical assistance, focusing on quality and productivity
Must be resourceful in developing alternative solutions and meeting deadlines in a real time, fast paced environment
Work in a team environment

Supervisor, Collections Resume Examples & Samples

Mentor, develop, and be the voice of the members of the collections team
Track the execution of credit/collections operations, and report regularly to senior leadership
Work with leadership to effectively make decisions on people selection, appraisal, rewards, and development for a geographically-dispersed, multi-location workforce
Coach the team on an on-going basis relating to specific functional tasks
Collect on open balances on the assigned ledger, following the SolarWinds MSP Collection process with a focus of reducing DSO and maintaining Exceptional Customer Service
Work with customer, sales and other internal departments to uncover and resolve disputes, collect past due amounts and ensure customer satisfaction
Accurately and timely apply payments, credits and adjustments on assigned portfolios
Recommend accounts for Legal/Agency actions, prepare and validate information and attain proper approvals
Use and maintain NetSuite to manage data, disputes, email/phone correspondence, notes, etc. for assigned portfolio as well as all interaction with other customers
Create reports necessary to reconcile accounts and to report to management the status of accounts including producing and analyzing aging reports and assigned ledger, as well as team metrics
Process miscellaneous paperwork and update systems as required by policy and procedures
Work directly with customers on issues that your team has escalated to you
Participate in meetings as required, including a monthly Collections review with the Manager and business segment AR reviews
Demonstrate strong leadership skills, effectively coach / counsel employees and work cross functionally across the organization
Facilitate and lead training at regular intervals for the Collections team
Support additional projects and tasks related to Global Revenue Operations as they arise

Supervisor Collections Resume Examples & Samples

Coordinate, supervise and accountable for the daily/weekly/monthly activities of a team of 9 Medical Collections Representatives
Participate in the recruitment, training and staffing functions for the department to ensure the timely hiring of qualified new employees, that all employees are properly trained in all aspects of their roles and that staffing levels are adequate to meet the business demand
Provide expertise and support for escalated calls and/or situations from both internal and external customers as needed
Familiarity with hospital revenue cycle and billing practices. Insurance verifications. Medi-Cal authorizations and process
Strong Supervisory and team building experience
Insurance verification billing and collections for third party payers
Responsible for developing, implementing, maintaining and managing organization policies on collection practices
May work with internal legal counsel and/or outside agencies in more complex collection cases

Supervisor, Collections Resume Examples & Samples

Diploma/Degree holder in Business Admin/Accounting
Minimum 5 years’ experience of similar capacity
Willingness to travel to Malaysia once a month
Possess excellent Excel spreadsheet knowledge
Good knowledge of ERP system (Baan & Mastermind)
Core competencies – continuous improvement, customer focus, drive for results, excellent interpersonal skills

Supervisor, Collections Resume Examples & Samples

Develops a professional culture that promotes the consistent provision of a quality, responsive, and positive customer contact with the intent to retain the customer and correct the past due situation
Hires and builds a team that has the ability and resources to achieve performance and bad debt, and retention goals
Coaches, develops and manages the performance of the team to ensure they have the capabilities required to meet targets and standards for service, accounts receivable, productivity and quality
Monitors and analyzes employee performance reports and maintains/improves performance by providing feedback, coaching, discipline and documentation regarding employees’ performance. Administers performance evaluations
Monitors and analyzes team performance reports to improve work flow and inter-departmental coordination
Monitors and provides feedback and coaching to Call Center Collections Specialists to improve individual and team performance and customer satisfaction
Ensures accurate employee base and variable compensation by compiling and coding timecard information and collector performance to target according to state/federal regulations and company policies
Collaborates with local HR to plan for and ensure mandatory team and individual training targets are met
Implements formal and informal practices and procedures to motivate and recognize employees and ensure employee engagement is high
Manages daily operational issues for the team including monitoring and adjusting call flow, dialer, call volume, etc
Provides direction and guidance in customer account research and communicates with customers, as necessary, to manage accounts
Implements overall system credit strategy to the team designed to minimize risk of bad debt write off
Participates in setting service, quality and collections goals for the unit and cascading them down to team goals
Analyzes and makes recommendations based on call volume trends and other factors for forecasting future customer service needs including staffing and call capacity. When necessary, makes adjustments to call volumes, collections schemes or Collections events to appropriately manage inbound call volumes and service levels
Manages escalations, as required, on complex collections issues and other customer issues to ensure that customer issues are resolved in accordance with state/federal regulations and company policies
Provide guidance, ensures service level agreements are maintained and that follow-up takes place on investigations of telephony fraud
Leads team meetings and huddles to celebrate success, provide coaching and feedback provide updates, coordinate efforts and communicate changes in credit strategy, products, policies, expectations and performance against service, quality and collections goals, processes, and standards
Communicates employee, software and operational issues, as well as performance trends to management and/or to the training and quality teams
Collaborates with Collections Manager and other Collections Supervisors to assure that effective planning occurs and overall financial objectives are maintained
Coordinates and maintains effective working relationships with other Cox departments and third party vendors to troubleshoot and resolve issues
Controls expenses (e.g., by call routing, managing overtime, etc.) to meet financial targets
Ensures Call Center Collections team properly documents collections activities as required
Attends job-related training and informally remains current on promotions, programming changes, policies, and other Company business. These may be provided by memo or electronic bulletin board, e.g., e-mail or the KIQ
High school graduate or GED or equivalent work experience
3 years of experience working as a team leader/team coach (formal Supervisor position not required) in call center or credit and/or collections environment
1 year work experience using Windows-based PCs, Microsoft Office (Word, Excel and Outlook) in a work setting
Knowledge of ICOMS billing system, or equivalent in another environment
Communications or credit industry experience

Supervisor Collections Resume Examples & Samples

Credit card processing
Electronic payment file processing
Refund processing
Process returned check items from Bank of America
Update Artiva and FACS with declined credit cards
Weekly review and reporting of attorney payments
Print SIUH credit card payments and send to client via Fed Ex
Application and reconciliation of miscellaneous direct payments
Month-end statement reconciliation and financial reporting
Month-end collection analysis reports
Monthly Client cash updates
Postdated Check processing
Credit Card statement reconciliation (Visa, MasterCard and American Express)
Credit Card charge inquiries and disputes from Merchant Services (FACs & ARTIVA)
4+ years of customer service experience in a medical setting, billing or collections
Working knowledge of the Patient Revenue Cycle
Working knowledge of medical terms
Prior experience coaching and supporting employees
Financial background
Associate's Degree or higher preferred
Prior experience in coaching and supporting employees through building trust and collaboration that results in improved business and employee performance

Supervisor Collections Resume Examples & Samples

Manages Service level agreements between the assigned North American business units and executes escalation procedures while delivering solutions to decrease working capital
Provides input into the Global invoice to cash strategies
Develop and apply standardized credit and collection processes and policies to achieve/ exceed accounts receivable targets
Analyze trends and patterns in credit and collections and review with business management to address major issues, deviations from goals, non-standard terms and make recommendations for improvement
Develop, implement and produce process measures to monitor the effectiveness and efficiency of credit and collection processes and use this information to evaluate and improve these processes
Partner with Business/Sales to develop customer specific strategies and influence account management decisions consistent with collections objectives
Build external customer relationships, where required
Recruit, train, develop, coach, and provide timely and insightful performance evaluations of direct reports
Participate in cross-functional teams performing Continuous Improvement (CI) activities to identify root cause analysis and corrective measures to upstream problems/work processes that impact accounts receivable performance
This position requires strong coaching, analytical, interpersonal, influencing, and communications skills
The ability to present concise recommendations regarding collection strategies to senior members of the selling organization is a must
A minimum of/or combination of five (5) years collections, customer service, or selling experience is required
A Bachelor’s degree in a related field is highly desirable

Supervisor, Collections Resume Examples & Samples

Ensure that all client queries are dealt with and finalized in accordance with the company’s standard operating procedures
Coach, mentor and motivate staff
Ensure that agents focus on the correct collections for the allocated period and that the targets for the month are reached consistently
Ensure that all ad hoc duties are completed within the specified time period
Ensure that DOA’s, offsetting, credit notes, transfers etc. are in accordance with the company’s standard operating procedures
Matric, studying towards a Financial Qualification
5-7 Years Collections Supervision in a high volume consumer environment
Strong knowledge of Microsoft Office & Excel
Working knowledge of LSN and Accpac
Strong People & Communication skills
Excellent verbal & written communication skills
Ability to work under pressure & with difficult customers
Computer literate – intermediate Excel skills essential
Target driven
Consistency
Resilience

Supervisor Collections Resume Examples & Samples

Negotiate and advise on collection of overdue bills and take appropriate action to recover overdue payments
Handles unresolved inquiries / issues
Responsible for developing, implementing, maintaining, and managing organization policies on collection practices

Puerto Rico-supervisor Collections Resume Examples & Samples

Supervise the daily operations of the team, including but not limited to: establishing mutual goals, assigning tasks and maintaining schedules
Meet or exceed monthly cash forecast by reducing Days Sales Outstanding (DSO) to meet business and departmental goals
Motivate staff and foster team spirit by ensuring the team is properly trained and that communication of processes and procedures are ongoing to new hires and existing staff
Monitor the team’s collections activities; ensuring timely and accurate completion of work
Conduct regular account reviews with staff and Manager and make suggestions to resolve recurring issues
Maintain assigned portfolio of accounts
Prepare reports for management review on a routine basis
Participate in monthly close processes as requested
Ensure audit trails are maintained in compliance with company policies and procedures; resolving outstanding issues or discrepancies as necessary
Review current processes and procedures; recommending improvements for accuracy and efficiency
May serve as a point of contact for customers in response to inquiries and unresolved issues
Monitor the team’s collections activities; ensuring timely and accurate completion of work through ongoing communication, training and motivation
May serve as a liaison to cross-divisional teams
2 – 3 years’ experience as a Sr. Patient Account Rep - Collections; or 1 – 3 years’ experience as a Supervisor
Prior experience in a multi-location billing, accounting and/or manufacturing environment preferred
Strong computer skills with demonstrated proficiency in word processing, spreadsheet, and email applications
Working knowledge of automated revenue management systems preferred
Detail oriented with good analytical and organizational skills
Good interpersonal skills with the ability to work independently or in a team environment
Excellent oral and written communication skills to effectively communicate with all levels of management and staff

Supervisor, Collections Resume Examples & Samples

Good communication skills both written and oral that enable a clear message to be received by the other party
Good understanding of bankruptcy issues and other matters related to legal procedures that affect our accounts
Ability to negotiate with customers on terms for repayment or other related issues such as surrender of equipment along with basic math skills of adding and subtracting
Sound knowledge of repossession procedures and laws that affect action that may be taken
Sounds experience in using the computer for documentation and communication applications
Model dependability and punctuality for staff by maintaining regular and consistent attendance
Provides ongoing training of staff to update skills or change work processes - schedules regular meetings to ensure good communications within the work group
Manages time, attendance and schedules to ensure that the work group is fully functioning on a daily basis and that work in the Section/Department is accurate and is completed on time – approves overtime assignments consistent with Company policy and the law to insure that eligible employees are properly paid for work performed
Motivates subordinates by coaching and counseling; manages stressful situations in the workplace with tact and diplomacy; and exhibits patience and tact in dealing with complaints and requests for information from employees – keeps management informed of work related personnel issues
Monitors individual performance and provides timely feedback to employees
Has a good knowledge of Company policies and procedures as set forth in the Employee Handbook and applies them fairly and equitably
Responds quickly and positively to questions and concerns from employees or management
Sets a good, positive example to subordinates in the workplace
Works closely with Manager and/or Director to provide timely feedback as necessary regarding employee performance, whether positive or a need for counseling
Provides input to Manager regarding annual performance evaluations and participates in any employee relations case investigations as complaints may be made or circumstances warrant
Recognizes when it is necessary to ask for assistance with or to refer employee-related issues to Manager/Director/Human Resources

Supervisor Collections Resume Examples & Samples

Supervises the workload of assigned PFS team members by empowering, coaching, answering questions, giving guidance, and leading by example
PFS Supervisor is generally responsible for 15-20 employees
Ensures compliance of PFS Management expectations and requirements
Ensures compliance with state and federal law regulations for Managed Care, Government Billing and Collections, and other Third Party Collection procedures
Maintains ongoing knowledge of UB-04 and other mandatory state billing forms and filing requirements, as well as industry specific electronic file formats such as: 837 billing file, 835 payment file, 276/ 277 claim status and response file
Monitors on-line claim editing, submission and reconciliation procedures. Ensures compliance with CPT, HCPCS and ICD-9 coding regulations and guidelines
Ensures compliance with state and federal laws and regulations for payers including the Fair Debt Collections Practices Act
Facilitates the identification of issues and solutions by team members
Provides feedback to the PFS Manager regarding personnel and issues within the PFS department
Provides team members with appropriate coaching and developmental opportunities for learning, creativity and personal growth
Generates enthusiasm and commitment among employees; fosters and reinforces team based results
Evaluates individual and team performance, identifies areas for improvement, and makes recommendations to team members
In coordination with the PFS Manager, conducts monthly and yearly performance reviews and provides feedback to team members. Works with team members to improve, track and develop areas of overall performance to meet or exceed expectations
Monitors the performance of assigned PFS unit and ensures key performance metrics are met
Develops and monitors work flow processes to meet the organizational goals and objectives
This function is responsible for insurance premium collections

Supervisor, Collections Resume Examples & Samples

CBS Model Application-Coach, train, develop and counsel direct reports while reinforcing the CBS call model - Work closely with other units and/or departments to achieve performance goals
Account reviews-Review customer accounts regularly to ensure quality performance
Customer calls: talk-offs- Take escalated calls as needed and talk to all voluntary surrenders to ensure all appropriate collections tools are used prior to taking possession of the vehicle
Administrative work – (i.e. PTO approval)- Manage attendance and vacation time
Skip Tracing
Negotiations skills
Coaching and developing employees
Progressive disciplinary process
Business Management and Analytical skills
Bachelor degree a must
Five years collection experience with at least 2 years in a leadership role
At least 2 years of automotive collection experience
Microsoft suit experience a must

Supervisor, Collections Resume Examples & Samples

Compile statistical data; identify/analyze trends and their effect on the stability of Navy Federal consumer loan and credit card portfolios
Ensure required written notifications to members meet internal and regulatory time lines
Ensure timely review of delinquent accounts
Prepare/collaborate on presentations, reports, white papers, etc
Review and enforce guidelines of all loss mitigation options available to members
Train, monitor and provide corrective guidance to staff on effective member counseling techniques
Analyze statistics and reports to discover, report and leverage business performance and trends
Analyze, test and implement new automated systems
Identify areas of improvement; determine solutions; implement enhancements/changes to improve operations, standards and results
Extensive experience in work which displays increasing levels of responsibility and/or authority
Expert knowledge of credit & collections related federal and state fair lending/consumer protection laws & regulations
Working knowledge of accounting, credit, and/or lending principles and techniques
Advanced organizational, planning and time management skills
Advanced research, analytical, and problem solving skills
Advanced skill to successfully influence, lead and/or guide others towards goals
Effective skill in comprehending, analyzing, applying and communicating complex written legal documents
Extensive experience in collecting and negotiating on delinquent Consumer/Credit Card accounts
Advanced knowledge of Navy Federal products, services, programs, policies and procedures
Advanced knowledge of Navy Federal Collection Systems

Supervisor, Collections Resume Examples & Samples

Coordinates the development and implementation of specialized deliverables, reports and processes for clients. At times may need to help design custom projects
Acts as another tier of support for internal client escalations. Opens tracks and resolves various internal and external customer requests in a timely and accurate manner. When necessary, coordinates and collaborates with various internal departments to resolve customer issues
Assists with and participates in the development of programs and processes to improve and enhance team effectiveness. This includes the review, recommendation and implementation of tactical team plans, policies, procedures and goals that support the direction and initiatives set forth
Develops and maintains written desktop procedures and other documentation to support consistency and quality of work performed. Ensures that team members are aware of and follow standard operating practices as set forth
Assists with the oversight and managing resources, equipment, and costs while maintaining volume tracking and other appropriate reporting for the efficient allocation and execution of daily operations and future planning
Maintains an awareness of Company products and services, and the external commuter environment to effectively manage quality levels and promote best practices. This may involve attending advanced training sessions or meetings in which information is imparted and discussed

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