Strategic Support Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the strategic support job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

L Kozey

Lou

Kozey

66201 Mills Green

Houston

+1 (555) 607 8807

66201 Mills Green

Houston

Phone

p +1 (555) 607 8807

Experience Experience

Chicago, IL

Strategic Support Analyst

Chicago, IL

Hansen-Breitenberg

Chicago, IL

Strategic Support Analyst

Assist product leaders in developing, implementing, and maintaining product lines
Provide support to the Business Process Optimization leader in designing and implementing improvement plans to address key gaps in business execution
Liaise with business owners and executive leadership on an ongoing basis
Work on special projects for the Data and Information Group to compile and/or analyze information/data for business intelligence and decision-making
Support the organization’s Knowledge Management function by helping to identify, capture, evaluate, categorize, retrieve and share all of SEFCU’s knowledge assets
Computer proficiency including at least MS Word, MS Excel and Outlook
Working knowledge of project management

New York, NY

IPO & Strategic Transactions Project Support

New York, NY

Swift-Konopelski

New York, NY

IPO & Strategic Transactions Project Support

Create IPO tombstones and credentials to produce short descriptions of IPO services provided to clients for future credentials
Assist with analysis for and articles and externally-distributed thought leadership pieces on the IPO and Strategic Transactions subject matter
Assist in production of articles/brochures/TL pieces, coordinate with Creative Services, proof-reader, SCORE reviewers etc
Assist BMC leadership with project coordination
Support production and perform data analysis and quality checks for Quarterly IPO Press Release, Trend Reports and pursuit materials
Strong capabilities in Excel and Powerpoint; knowledge in handling of external databases such as Capital IQ or Dealogic would be a plus
Draft communications to the Global IPO and larger EY community (i.e. IPO pipeline, IPO Market Share, Wins, new tools and thought leadership pieces, and upcoming events)

present

Los Angeles, CA

Enterprise Strategic Support Specialist

Los Angeles, CA

Okuneva Inc

present

Los Angeles, CA

Enterprise Strategic Support Specialist

present

Managing the technical qualification worksheet for all Managed Broadband pre-qualification requests and interfacing with Sales Engineering
Works with Sales & Client to input Bulk Order Details for services sold (Fiber, Coax, Voice, & Managed Services
Acts as a key member of the Client Services team that interfaces with the Customer during Service Delivery in coordination with the Program Manager. Develop and maintain knowledge of Comcast services, products, systems and capabilities
Works with Sales & Client to input Bulk Order Details for services sold (Fiber, Coax, Voice, & Managed Service
Work with Sales reps and various internal organizations on RFP/RFI Coordination
Knowledge of Comcast internal systems (Workbench, Salesforce, Century, CPQ & National Accounts Portal)
Supports Strategic and National Sales to drive revenue growth through existing client base, named accounts and new sales initiatives

Education Education

Bachelor’s Degree in Marketing

Cornell University

Bachelor’s Degree in Marketing

Skills Skills

Have the ability to exercise tact, discretion and good judgment with confidential and sensitive information and material
Have strong communication skills to act as a liaison and communicate effectively with all levels of senior management, employees, and external stakeholders
Have a proven ability to understand complex and technical issues from a business perspective
Have strong written skills to draft various correspondences, reports, briefs and memos in support of the VP - Strategic Support
Be a team player with the ability to take on specific tasks on their own
Have a demonstrated understanding of the business from a commercial point of view
Be comfortable carrying out special assignments and will relish the opportunity to develop knowledge outside of what would normally be defined as their field of expertise
Have the flexibility to adapt to multiple demands, changing priorities and deadlines
A period of over 8 years and up to and including 10 years is considered necessary to gain this experience
Applicants with less than 8 years of accumulated experience will be considered on a case-by-case basis

Create a Resume in Minutes

15 Strategic Support resume templates

Read our complete resume writing guides

Strategic Risk IT Support Resume Examples & Samples

Good understanding of Equity Derivatives products & risks
Must have at-least 3+ years experience supporting front office or risk management systems, preferably for equity derivatives desks
Experience interacting with traders, product controllers & risk managers
Experience working on migration projects (legacy to strategic systems) will be a plus
Understanding of Problem management / Change management processes
Good analytical / problem solving skills
Excellent oral / written communication skills
Good understanding of different programming languages, operating systems (Windows / Linux) and environments including the ability to debug / trace issues
C#, XL & VBA experience will be a plus
Willing to work in shifts (morning / evening only, no night shifts) and provide weekend coverage as & when required
Providing application support to internal users – trading, product control & risk teams
Take ownership for, investigate, log/track and resolve 1st/2nd level support queries. This will involve an understanding of the systems supported as well as the underlying business concepts and will include root cause identification and implementing preventative solutions
Must demonstrate the ability to analyze and understand complex problems, make sound technical decisions/recommendations, and communicate solutions in a proactive manner
Must have excellent verbal and written communication skills and be able to articulate concepts effectively to business users and technologists at all levels
Must be able to manage clients and their expectations in a calm and professional way in a high pressure situation
Must be able to demonstrate a keen interest in the business line and its processes, in order to provide a good service to clients
Should be a self-starter, motivated, with aptitude and willingness to learn
Assess the relative severity and impact of incidents on the business and prioritize appropriately
Manage production incidents, resolve independently or ensure appropriate ownership within support and development teams (including accurate logging/ detail gathered for reporting purposes). Ensure clients and management are kept up to date
Pro-actively identify areas where support queries can be reduced, and identify, document and potentially implement (small scale) solutions and encourage the global team to do this
Ensure that down-time in the trading environments is minimized, whilst proactively monitoring application status against service levels, addressing any issues or leading amendment discussions/ negotiations. Take a leadership role in Problem management and route cause analysis. Aim to permanently fix repeat problems rather than patch them
Communicate clearly and concisely both verbally and in writing

Strategic Risk IT Support Resume Examples & Samples

Must have at-least 3+ years’ experience supporting front office or risk management systems, preferably for equity derivatives desks
Providing application support to internal users – Trading, product control & risk teams
O-actively identify areas where support queries can be reduced, and identify, document and potentially implement (small scale) solutions and encourage the global team to do this

Strategic Risk Program Support Analyst Resume Examples & Samples

Responsible for L1/L2 Support & Environment Management for the RDx Core Components, including
Knowledge of No-SQL databases (HBase/Hadoop, Casandra, Accumulo etc.)
Knowledge of caching technologies (Oracle Coherence, Hazelcast, GemFire etc.)
Understanding of distributed systems & grid computing
Experience with web-based technologies (i.e. Apache Tomcat, HTML5, AngularJS, JavaScript)
Experience with Windows & Linux operating environment & scripting experience (Windows Server 2008, RHEL 6)
Experience with JAVA, C++, F#
Experience with MS Excel
Experience supporting and managing EOD or Intraday Risk Management systems
Experience with Macro products, particularly Rates and FX
Basic understanding of PnL and risk sensitivities
Experience of business and operational processes in the IB Risk industry
Oral communication skills including the ability to actively listen
Written communication skills – clear, understandable and unambiguous documentation and emails are a part of the role
Ability to concisely explain problems and propose solutions
Good interpersonal relationship skills
Ability to interact with senior management in both the Business and IT
Organised and incredibly proactive
Ability to learn new business situations and technology quickly
Happy with a highly challenging, and constantly changing environment
Problem solving ability and resilience
Analytical mind set

CTI Strategic Support Analyst IT Business Senior Tech Specialist Resume Examples & Samples

Provides in-depth analysis and critical thinking to define problems, develop innovative solutions and make recommendations that influence decisions of key business partners
Utilizes multiple data sources to validate analytics and assumptions, driving conception and publication of data-driven findings, recommended actions and outputs which feed larger CTI Strategic Support activities
Utilizes assorted tools/technology (MS PowerPoint, Access, Excel) and tools to automate data gathering and analysis. Rapidly acquires knowledge of target domains (business/function as well as technology), and leverages prior experience, Citi knowledge and subject matter expertise to drive development of key insights and actions
Implements key process, governance, change and/or organizational change efforts resulting from previous data-driven analysis
Works independently, in small teams, or directly with Head of CTI Strategic Support to distill volume of data and analysis into actionable insights and executive-level summaries. Contributes to development of improvement/change strategies
Acts in a lead and key delegate capacity, providing leadership and direction for members of CTI Strategic Support, and mentors junior members of the team
Owns responsibility for key initiatives or important facets of the CTI Business Operations, CTI Strategic Support and/or overall CTI strategic plan
Assists Strategic Support team to perform strategic evaluations, identify potential gaps and implement corrective actions
Strong leadership capabilities, ability to navigate and drive progress in ambiguous and challenging situations
Analytical, driven self-starter with a passion for decomposing complex problems and deliverables, obtaining and analyzing data, deriving actionable insights, and developing succinct, well-crafted summaries and recommendations suitable for publication directly to senior CTI leadership
Ability to manage multiple tasks and meet assigned deadlines
Organized, accurate and detail oriented
Motivated and a quick learner
Advanced skill and proficiency with MS PowerPoint, Excel (data acquisition, analysis, pivot tables), Access & other analysis tools
Strong Presentation skills in PowerPoint
Ability to work with multi-disciplinary teams effectively under pressure in a rapidly changing environment
Lean and / or Six Sigma certification a plus
Proven ability to be comfortable and adaptive with ambiguity
Highly experienced in business process, workflow, financial, business analysis and project delivery
Knowledge in one or more areas of Core Infrastructure / Data Centre Technologies
Broad-based knowledge of other functional and technical areas
Ability to exercise judgment and evaluate options under circumstances not covered by procedures or precedents
7 - 10 years’ experience

Market Risk-ihc Strategic Programme Support Resume Examples & Samples

Ability to engage with stakeholders at varying levels or seniority from the Business, Risk and Infrastructure Functions
Balance strong, innovative problem solving skills with the practical ability to implement workable solutions to problems in a fast-paced deadline driven environment
Ability to interpret new regulations and partner with business to drive requirements identification
End-to-end management of infrastructure delivery, working closely with Business and Risk counterparts to support any required new business process
Will be expected to help manage project deliverables across multiple work streams including but not limited to initiation, planning, execution, monitoring and closure
Participate in the Market Risk Management regulatory response process, including “go-live readiness”
Effective communication skills to solve problems within and across various functional areas (MRM, CRM, Finance, Operations, etc)
Other core responsibilities may include real-time monitoring and communication of the markets, the ability to assess the impact of stressed scenarios on the portfolio (CCAR), the approval of new products, and an understanding of the impact of regulatory changes on the business (including Volcker)
Ability to learn core risk management concepts across a diverse set of instrument types, business mandates and risk disciplines
Understanding of US regulations - especially FBO EPS, Basel III, CCAR
Demonstrated detail-orientation and strong organizational skills, including the ability to self-manage time and tasks
Knowledge of financial markets, products and processes
Market risk management experience a plus but not a pre-requisite
Strong undergraduate degree

Inside Strategic Account Support Specialist Resume Examples & Samples

Excellent oral, written and presentation skills
Managing Diversity
Peer Relationships

Administration Officer Strategic Support & Business Transformation Resume Examples & Samples

Expense Processing
Review and payment of recurring and ad-hoc monthly expenses and invoices
Liaise with Non-Branch CAU on processing and payment inquiries
Monitoring and Reconciliation
Review and check the monthly General Ledger history report
Order copies of entries that appear on the General Ledger history report that are not recognized
Monthly, Quarterly and Annual Returns
Complete Monthly Complement and Staffing return
Receive and review monthly Commercial Card reports to ensure compliance with bank standards and requirements
Completion and testing of Business Continuity Plan
Miscellaneous Support
Attend to queries and action requests promptly
Assist with the production of materials in preparation of recurring project related meetings
Upload approved communications to SSG portal
Maintain electronic copies of all processed expense statements and invoices on SSG portal
Assist with booking of project related meetings and arranging logistics as required and
All other administrative duties, as needed
High degree of accuracy
Ability to take initiative and work independently
Thorough knowledge of Microsoft Office systems: Word, Excel and PowerPoint

Strategic Support Manager Resume Examples & Samples

Must have a strong interpersonal and customer relations skills, both verbal and written
A high degree of influence management capability, motivational and conflict resolution skills
Must be a self-starter, able to work independently with little direction while balancing multiple competing priorities
Strong customer focus and demonstrated leadership skills
Presentation and reporting skills; strong negotiation skills a plus
Strong quantitative, and analytical abilities a plus
Helpful team members

Strategic Channels Sales Support Specialist Resume Examples & Samples

3+ years’ experience managing key accounts; focus in the consumer, office supply and/or retail sector a plus
Highly proficient in Excel, Word, PowerPoint and Google Drive
SAP experience required related to orders, customer shipments, pricing and to respond to questions
Excellent written skills, as well as clear and articular verbal communications
Ability to interact with all levels internally and externally with customers required
Independent decision maker
Strong planning and organization skills, as well as multi-tasking with keen attention to detail
Knowledge/experience using reporting systems a plus (BEX Analyzer, SAP, Vendavo)

Strategic Account Support Analyst Resume Examples & Samples

3 years’ experience in an Account-based Project Office environment preferable
Analytical ability in a business advisory capacity in a customer focused environment
Process improvement experience desirable
Strong communication and presentation skills, presenting information accurately and succinctly
Confidence in liaising at all levels of management
Good understanding of business systems
Excellent written and verbal communication
Excellent judgement and prioritisation capabilities
Ability to identify and solve problems through analysis and planning
Ability to build and maintain good working relationships
Excellent skills in Microsoft Office suite (especially Excel & PowerPoint)
Experience in establishing and managing virtual and collaborative work sites

Strategic Support Manager Resume Examples & Samples

Enhance brand equity with key customers through excellence in order planning and execution
Build and maintain customer relationships that drive efficiency and profitability
Participate in and lead customer facing meetings and events
Develop a thorough understanding of customers’ business to proactively manage supply chains that meet customer expectations and minimize delays
Lead and/or participate on cross-functional teams to resolve customer issues
Provide timely communication and follow through, both external and internal, for key account concerns
Create and manage all aspects related to supply chain agreements for assigned customers
Coordinate customer order execution activities within the overall organization, with a high level of focus on

Support Architect Global Business Solution Architect for Strategic Transformation Programs Resume Examples & Samples

Architect the move of ISP to S/4 HANA Digital Core plus Deal Execution practices
Guide the intersection of strategic thinking and precision execution by establishing world class agile processes, disciplines and services that enable Services execution of an optimized operating model
Help defining the vision, goals and operating plan that unifies the multi-functional portfolio of operations roles along the Services value chain with focus on Bid and Delivery
Help orchestrating Services of a globally harmonized operating model by uniquely driving best practice core operations areas like Bid management, Delivery management, and Performance management
Align concepts with global stakeholders – e.g Regions, global DBS functions, Controlling
Share and communicate results to the various cross LoB leadership teams and stakeholders
Accompany systems and infrastructure design and specification for covering the DBS value chain
Ideally holds Master’s degree in related field (Business Administration, Economics, Science, Information Technology) or equivalent experience
Strong business acumen and process-orientation
Strong background in Service & Support
Advanced English skills
High ambition, drive for and focus on results and execution
Proven record of exceptional performance
Strong intercultural skills
Strong focus on collaboration
Ability to integrate and work within regional and global DBS Leadership Team and other global teams
Approximately 10 years SAP experience, ideally in DBS and field related areas
Understanding of the DBS organization and underlying business model, including core business processes and transformational requirements
Demonstrated accountability for business results including successful execution of business process improvements
Business Solution Architect experience in large scale, high risk, or strategic programs

Strategic Account Support Representative Resume Examples & Samples

Bachelor Degree or higher from an accredited university
Analytical experience
Experience in Excel, Power Point and Word
Valid and unrestricted driver’s license
Automotive collision industry experience
Strong hands on abilities with tools
Sales or customer service experience

Assistant Facilitator to Support T-wcp Stakeholders Consultation & Strategic Plan Development Resume Examples & Samples

Plan and develop tools for the T-WCP individual and collective consultations
Report on the consultation process for the review of T-WCPs constitution, institutional structure, procedures and programme
Concrete recommendations of the T-WCP constitutional review
T-WCPs Strategic Plan 2017-21
In-depth knowledge of gender equality and women's rights issues, particularly women leadership and political participation
Ability to conduct critical review of documents
Good communication and interpersonal skills, ability to foster networks and partnerships
Experience of not less than 5 years working in the areas of democracy, inclusive political participation, political parties, gender equality, and governance, within the context of Tanzania
Cover letter: Explaining why the candidate the most suitable for the work indicating availability for the assignment
UN Women Personal History Form (P11), which can be downloaded at http://www.unwomen.org/about-us/employment
Please group all your documents into one (1) single PDF document as the system only allows to upload maximum one document
The consultancy is available for national consultants only
Only shortlisted consultants for the vacancy will be contacted

Strategic & Operational Support Analyst Resume Examples & Samples

Analyze new and existing national guidance and concepts for evolving continuity trends and best practices
Support data gathering, analysis and development of reports to DoD leadership on the health of the Defense Continuity Program and of individual OSD components, Services and COCOMS
Support the implementation of a continuity readiness reporting program within DoD to support Essential Functions Management; Assessment of Mission Essential Functions and Primary Mission Essential Functions; Continuity Assessment Evaluation Tool; Alert and Deployment Reporting; and Trend Analysis and Reporting
Provide oral presentations to senior government leaders
Interact with Continuity Liaisons and Subject Matter Experts (Power, Fuels, CAD, Sat Comm, Sec Comms, and Telecom) internal to Continuity Programs and with external Subject Matter Experts to ensure customer equities are represented in Concept development
Provide trip/after action reports summarizing activities and results of travel conducted in support of contract tasks in accordance with government provided format

Strategic Support Resume Examples & Samples

Timely extraction of MSCI underlying products from the websites/database and a detailed reconciliation and analysis of the same
Provide support to Sales Coverage in connection with the preparation of license agreements; manage close relationship with Sales Coverage to improve turnaround time
Review and approve the commercial aspects with Sales Coverage and Legal
Weekly reporting to management regarding the updated scorecard
Liaising with Product Development team on product releases and changes
University / College degree is a must
Capital markets background, preferably with prior experience of the finance industry in a similar role
Excellent knowledge of Microsoft Office programs
Investigative and creative approach to problem solving
Highly motivated with the ability to work independently, with initiative and to demonstrate ownership for projects
Proactive personality

Strategic Support Manager Resume Examples & Samples

FINRA Series 7 & 24 or the ability to acquire in the timeframe set forth by the Allstate Broker Dealer
Regular, predictable attendance is an essential function of this job
Undergraduate degree in Business (or related field) or 10+ years industry experience is preferred
Ability to work with highly complex numbers and detailed information
Excellent organization skills, analytical skills and time management skills
Computer Skills (EXCEL, PowerPoint, Access and Word.)
Strong Communication and interpersonal skills including presentation skills. Can communicate highly complex information in a way that others can understand
Can lead others
Ability to develop strategies
Broad knowledge of insurance industry and the outside marketplace
Broad knowledge of Allstate Insurance Co structure and financial processes
10 years of equivalent experience

Stage Strategic HR Support Resume Examples & Samples

An HBO/WO studies within the field of HR, Management or another studies with HR affinity
You are a team player with excellent communicative skills
You are proactive and organized
You have a strong personality and are good at networking
You know your way with excel or are prepared to learn this
You can work independantly and you are a go-getter
You have analytical skills and are a problem-solver
You have an excellent command of the Dutch and English language

IPO & Strategic Transactions Project Support Resume Examples & Samples

Strong project management and analytical skills to ensure delivery of high-quality quantitative outputs such as weekly IPO rumours reporting, quarterly IPO trends reports and pursuit materials; Coordinate with Knowledge on maintaining monthly IPO reports
Strong capabilities in Excel and Powerpoint; knowledge in handling of external databases such as Capital IQ or Dealogic would be a plus
Project manage to ensure timely delivery of high-quality regular deliverables such as weekly IPO pipeline report & news; coordinate with Knowledge on monthly IPO reports and historical IPO data file
Support production and perform data analysis and quality checks for Quarterly IPO Press Release, Trend Reports and pursuit materials
Project manage and conduct reporting and analysis for IPO strategy/operations initiatives, such as IPO & ST strategy, IPO Quarterly Area Reporting, IPO pipeline reporting etc
Assist with analysis for and articles and externally-distributed thought leadership pieces on the IPO and Strategic Transactions subject matter
Assist in production of articles/brochures/TL pieces, coordinate with Creative Services, proof-reader, SCORE reviewers etc
Coordinate logistics of Monthly & Quarterly IPO Leadership calls (i.e. Schedule executive meetings, confirm attendance, assist in production of pre-read materials, scribe notes, and create post-call summary notes)
Draft communications to the Global IPO and larger EY community (i.e. IPO pipeline, IPO Market Share, Wins, new tools and thought leadership pieces, and upcoming events)
Assist in market share analysis of completed IPOs and IPO pipeline reporting by identifying list of companies; lookup of DUNS & relevant company identifier using EY GFIS Client lookup tool; coordinating with GFIS Finance teams to obtain client status, CSP, SL and revenue information
Support Area IPO leader initiatives with all ad-hoc requests (i.e. creating of client meeting materials, pursuit support, research on peer companies, etc.)
Maintain and add relevant events to IPO Discover pages, Sharepoint site, and put together toolkits (collection of best practices)
Assist BMC leadership with project coordination
Monitor IPO TL events and meeting calendar updates for IPO Marketing
Support IPO Conferences through organizing and collating all pre-conference materials (i.e. speaker resumes, photos, and relevant thought leadership pieces), assist in event organisation
Create IPO tombstones and credentials to produce short descriptions of IPO services provided to clients for future credentials
Knowledge/Skills Required

Fraud Strategic Support Manager Resume Examples & Samples

Eight to ten years of experience as a Product Manager
Four or more years of management experience
Comprehensive knowledge of the assigned business line and technical marketing skills
Strong product management, design and development skills
Thorough knowledge of product/program development, pricing, implementation and strategic analysis
Demonstrated marketing and marketing research skills
Demonstrated management, leadership and interpersonal skills

Enterprise Strategic Support Specialist Resume Examples & Samples

Supports Strategic and National Sales to drive revenue growth through existing client base, named accounts and new sales initiatives
Works with Sales & Client to input Bulk Order Details for services sold (Fiber, Coax, Voice, & Managed Service
Fielding individual or bulk serviceability requests
Fulfilling system check for both Fiber and Coax opportunities to determine if sites are in Comcast territory or off-net
Work with Enterprise Services Operations on off-net serviceability for both Fiber and coax opportunities
Creating lead and requesting surveys in NAP (National Account Portal), Workbench, Century, CPQ and other BSS systems as required; work with Enterprise Services operations on regional and divisional field leadership communication
Providing Fiber and coax survey results in a standardized format (including serviceability, applicable construction costs for the customer, construction timeframe and determine whether a Right of entry is needed) and communicating this information to Sales and Sales Engineering
Managing the technical qualification worksheet for all Managed Broadband pre-qualification requests and interfacing with Sales Engineering
Bulk and Pilot Order Placement for all products and services
Acts as a key member of the Client Services team that interfaces with the Customer during Service Delivery in coordination with the Program Manager. Develop and maintain knowledge of Comcast services, products, systems and capabilities
Responds to incoming sales and marketing campaigns as needed for national programs, including order entry and support for defined key accounts
Activity and Project reporting to sales and Enterprise Services Leadership
Work with Sales reps and various internal organizations on RFP/RFI Coordination

Data Specialist, Strategic Decision Support Resume Examples & Samples

Learn and master multiple data marts in use within the department
Author complex SQL queries and provide data to answer business questions
Multitask and manage multiple data projects
Work with the Information Services’ data team to keep the data mart current, apply enhancements and bug fixes
Maintain service line rules and keep reference tables up to date
BS degree required
At least three years of work experience with healthcare data or a Master’s degree in lieu of experience
Epic experience/certification preferred
Experience in working with large datasets in a relational database (SQL Server, Oracle, etc.) environment is necessary
The candidate must possess good verbal and written communication skills
If not certified, the candidate will need to undergo training in the Epic Clarity data module (as assigned) and be certified within 6 months of starting work
Project management skills are essential
He/she must have good understanding of reporting tools such as SAP Business Objects, SQL Server Reporting Services or other similar reporting packages. Exposure to data visualization software such as Tableau, Qlik are preferable

Senior Claims Strategic Support Specialist Resume Examples & Samples

Work closely with Claims leadership to analyze and support strategic initiatives
Monitor claims vendor information to provide vendor management tools and insight to Claims Services
Act as a consultant to claim leadership to support a deeper understanding of business issues through data driven, fact based analysis
Partner with claims leadership to develop key performance indicator metric goals to assess performance, and work with the Data & Analytics team to implement goals in monthly reporting
Work closely with Claims leaders and staff to build productively standards for adjusting roles, including those of our Sedgwick vendor, build and monitor operational efficiency measures, and rotate adjuster locations throughout the year to assess validity of the standards
Advise claim leaders of adverse trends and variances that warrant corrective actions
Support regulatory reporting teams in providing ad hoc key claims information requested of QBE
Analyze incoming requests, extracting and manipulating data and communicating with key stakeholders to clarify information and ensure delivered reports align with business needs
Drive effective budgeting and expense management within the Claims organization, including launching operational initiatives that improve expense and efficiency across Claim and collaborating with internal resources for monthly expense-related trend reviews and forecasting
Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
Adopt QBE values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectives
4 years relevant experience
Insurance processes and procedures, industry trends, standards and best practices
Understanding of Insurance Claims practices and metrics/measures
Advanced working knowledge of Microsoft Office
Assume a methodical approach to problem-solve and evaluate complex data
Understand the needs and goals of a customer and actively look for ways to meet them
Strategic planning of data delivery for key stakeholder needs
Determine the kind of tools needed to extract and organize relevant data
Build long-term collaborative working partnerships relationships with key stakeholders
Clearly and confidently convey information to a wide audience
Understand team dynamics and utilize the individual strengths of each member to achieve results
Encourage and build mutual trust, respect, and cooperation among team members
Build long-term collaborative working relationships with senior managers across the business
Build consensus through persuasion and influence
Escalate issues when necessary

Assistant to the VP-strategic Support Resume Examples & Samples

Preparation and review of presentations and written correspondence for internal and external stakeholders
Interfacing at various industry meetings and public hearings
Support the SVP, Engineering in providing governance and/or oversight relating to regulatory or governing body actions/responses as it pertains to the Engineering group
Develop long range plans in support of key business initiatives including but not limited to
Company Business Plan
Engineering Business Plan
Capital Program Plan
Long Term Assumptions Plan
Generation, Cost and Revenue Plan
Support in managing emergent issues and assist in developing mitigating plans
Support in managing opportunities and assist in developing implementation plans. Assist in providing short-term and long-term coordination across divisions
In support of the SVP, Engineering, develop, maintain and participate in strategic business initiatives providing advice and guidance and ensuring compliance that include but are not limited to: commercial contract negotiations, refurbishment and/or new build strategies
In support of the SVP, Engineering, develop, coordinate and maintain contingency strategies in the event of an adverse condition involving but not limited to environmental, nuclear safety, and financial conditions
Will provide insight and/or participate in support of the SVP, Engineering in the company long term business planning process
Will provide executive support through continuous monitoring of confidential company metric reports which include but are not limited to: the Company Business Plan, Business Health Plan, Infrastructure Review Committees, and Station Performance Management Metrics
In support of the SVP, Engineering, directly interface with both internal and external contacts including but not limited to, Bruce Power Vice Presidents, Executive Vice Presidents, CEO, CNSC officials, WANO officials, INPO officials and other industry utility officials
In support of the SVP, Engineering, carry out various specific assignments which may include but is not limited to preparing presentations, preparing written correspondence, interfacing at various public hearings and industry meetings
When required, perform urgent assignments by providing information, requesting action to be taken and working with designated personnel to identify and highlight main issues or concerns on major projects, internal structures, budgetary concerns, etc., to formulate a corporate point of view and take or make appropriate actions or decisions
Have a demonstrated understanding of the business from a commercial point of view
Have a proven ability to understand complex and technical issues from a business perspective
Have strong communication skills to act as a liaison and communicate effectively with all levels of senior management, employees, and external stakeholders
Have strong written skills to draft various correspondences, reports, briefs and memos in support of the VP - Strategic Support
Be comfortable carrying out special assignments and will relish the opportunity to develop knowledge outside of what would normally be defined as their field of expertise
Be a team player with the ability to take on specific tasks on their own
Have the ability to exercise tact, discretion and good judgment with confidential and sensitive information and material
Have the flexibility to adapt to multiple demands, changing priorities and deadlines
Have the ability to work independently and anticipate needs with minimal direction
This knowledge is considered to be normally acquired either through the completion of a four (4) year University degree in an appropriate field such as Engineering or Business Administration
A period of over 8 years and up to and including 10 years is considered necessary to gain this experience
Applicants with less than 8 years of accumulated experience will be considered on a case-by-case basis
Demonstrate Uncompromising High Standards- ability to: model use of tools and procedures, standards (as a key component in how we do things), create and support an environment where standards are seen as important
Knows the Business: The candidate will ideally have or be ready to gain the knowledge to manage a complex program involving a variety of different components and has a solid understanding of the Nuclear Industry
Achieves Success Together: Suitable candidate needs to be able to build, foster, manage and maintain good working relationship with key stakeholders
Drives for Accountability and Results: leadership, critical Thinking, strong organization, attention to detail and time management skills

Strategic Client Support Specialist Resume Examples & Samples

Research and respond to client queries, via email and phone, in an expeditious, thorough and professional manner; while taking great care to keep client informed of action being taken and status of open items on a daily basis
Establish ownership of their assigned clients’ overall client service experience, supported by a partnership with the account manager(s) and a broad team of SMEs in sales, service, technology, operations and product groups
Along with Account Managers, secure, enhance and grow the overall relationship
Facilitate client interactions and work to streamline communication (i.e. will collect, review and add insight to all internal and external performance metrics, will lead monthly service meetings, participate in Quarterly Service Reviews (QSRs) where applicable , outline service strategies and roadmaps for service enhancements)

Regular Strategic Support Associate Resume Examples & Samples

Identifies and escalates issues for resolution when necessary
Documents status of contacts received and initiated
Must meet production and quality standards
Ability to read and carry out detailed written procedures
Ability to communicate company processing requirements and procedures
Basic data entry skills
Ability to work well in a professional environment
Availability to work a minimum of 15 hours per week; at least 20 hours of availability is preferred
Availability to work during core business hours (8:00am-5:00pm Monday-Friday) is preferred
High School diploma or equivalent

Strategic Support Associate Resume Examples & Samples

Processes standard policy or contract/policyholder transactions using documented procedures and multiple software applications
Communicates with internal associates and external customers or agents regarding outstanding requirements or the status of an application or transaction
Ability to learn and understand processing information
Basic understanding of financial implications arising from processing errors
Good verbal and written communication skills
Ability to navigate and utilize multiple software and mainframe computer applications
Ability to type 35 words per minute
Ability to effectively manage the demands of a high volume imaged based work environment
Basic knowledge of MS Windows environment and MS Office applications preferred
Previous clerical/office experience preferred
Effective organizational and prioritization skills
Problem solving skills

Strategic Business Support Associate Resume Examples & Samples

Experience with business process analysis, planning, approvals and change management
Create and track project plans, and track implementation success and return
Conduct regular project track meetings and publish status reports
Create and track project risks, issues, and lessons learned
Experience with documenting project and process flows
Partner with Operations and IT teams to translate customer and business needs into high-level requirements/asks, coordinate these needs with strong change management controls
Plan and support new and existing projects impacting the business
Exercise judgment tied to strategic decisions around processes improvements and system enhancements resulting from sound analysis of business process and data flows (current state/future state) and other process transformation mediums
Ensuring maximized business and customer value
Implementing strategic sales initiatives
Align internal goals to meet customer strategic targets

Strategic Support Analyst Resume Examples & Samples

Support the efforts of the Chief Performance and Innovation Officer in the planning and execution of project work within SEFCU’s Performance Center of Excellence
Assist product leaders in developing, implementing, and maintaining product lines
Analyze specific products and overall product lines for opportunities to maximize performance and profitability
Provide support to the Business Process Optimization leader in designing and implementing improvement plans to address key gaps in business execution
Work on special projects for the Data and Information Group to compile and/or analyze information/data for business intelligence and decision-making
Support the organization’s Knowledge Management function by helping to identify, capture, evaluate, categorize, retrieve and share all of SEFCU’s knowledge assets
Assist on project work performed by SEFCU’s eCommerce unit
Work on ad hoc assignments at the request of the CEO and C-level staff
Working closely with Project Execution, serve as in-unit PM on select Performance COE projects
Ensure accurate and timely documentation of all administrative and project activities
Liaise with business owners and executive leadership on an ongoing basis
Conduct extensive research and analysis as necessary
Actively engage in project communications which can include report writing, presentation development, and associated activities
Actively follow market research and relevant periodicals (with respect to the Performance COE) including but not limited to internal stakeholders, industry experts, technical experts and potential partners
Proficiency in documenting complex information
Working knowledge of project management
Research experience required
Business writing skills required
Computer proficiency including at least MS Word, MS Excel and Outlook
Operating knowledge of SEFCU processes a plus
Your ability to be bonded is required