Specialist Payment Resume Samples
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Specialist Payment Resume Samples
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OH
O Hane
Ocie
Hane
88456 Mya Landing
Los Angeles
CA
+1 (555) 190 8137
88456 Mya Landing
Los Angeles
CA
Phone
p
+1 (555) 190 8137
Experience
Experience
Chicago, IL
Payment Resolution Specialist
Chicago, IL
Ward, Jacobs and Stracke
Chicago, IL
Payment Resolution Specialist
- Assist in special projects as assigned by your leadership team member
- Prepares requests for account balance adjustments in accordance with client specific procedures
- Verify eligibility is accurate and program will cover services provided and is for correct dates of service
- Enter payments into database and update database timely to reflect payments/adjustments
- Prepares claims for clinical audit processing in the case of authorization, coding, level of care and/or length of stay denials
- Generates and formats reports for client and company
- Documents all follow-up actions in the hospital account notes, database and sets up account for additional review based on client expectations for follow-up of unresolved accounts
Los Angeles, CA
Payment Services Debt Specialist
Los Angeles, CA
Lueilwitz, Upton and Harris
Los Angeles, CA
Payment Services Debt Specialist
- Providing customer’s assistance in resolving their previous accounts in order to establish or maintain TWC services
- Manage risk and fraud records on case management system
- Work High Priority cases alerted by the Fraud Management System
- Maintain high performance levels in very difficult, changing, uncertain and/or other stressful situations
- Other duties as assigned by management
- Answer inquiries for customers calling in regarding existing cases from Neustar
- Prompt and regular attendance
present
Detroit, MI
Payment Services Production Unit Specialist
Detroit, MI
Spencer-Aufderhar
present
Detroit, MI
Payment Services Production Unit Specialist
present
- Inputs/verifies outgoing payments on the Global Pay Plus (GPP) system ensuring the proper format, payment code and information are being transmitted to the Federal Reserve or Clearinghouse
- Performs the most highly specialized clerical duties pertaining to unitActs as a backup during vacations, absences etc
- Performs other projects as assigned Basic Qualifications
- Solves general problems independently, refers the most involved problem to management
- Performs end of day NY Clearing House production support and striking of totals
- Performs other projects as assigned
- Utilize software applications and system resources for documentation and tracking of wire investigation requests submitted by internal and external customers, including other financial institutions
Education
Education
Bachelor’s Degree in Detail
Bachelor’s Degree in Detail
New York University
Bachelor’s Degree in Detail
Skills
Skills
- Deliver consistent, high quality and professional level of service at all times
- Accurately update and maintain customer records
- Achieve set revenue targets
- Efficiently and effectively handle each call
- Assist customers with using their services
- Retain subscription customers by educating them on the benefits they are provided
- Guide customers through terms of sale, billing inquiries, and scheduled payments
- De-escalate upset customers and ensure a pleasant customer experience
15 Specialist Payment resume templates
Read our complete resume writing guides
1
Day Two Payment Services Specialist Spokane Resume Examples & Samples
- Researches requests and disputed banking transactions for customers
- Exception Handling for IQA and non-conforming Images
- Exception Handling Processing for NSF and Stop Payment Items
- Reconciliation of Official Check DDA for Umpqua Bank
- Balance Cash and Suspense General Ledgers
- Delivers files to third party vendors; Examples; FIS, EARNS, Eagle Technology
- Provides professional customer service to Store Associates, Internal and external customers via phone and email
- Ensures the security and confidentiality of processed information and physical workspace
- Participates in special projects as assigned
- Responsible for meeting daily department deadlines
- Responsible for ensuring adherence to Compliance and Bank policies and procedures
- Ensures completion of department production logs
- Answers phone inquiries to the Account Research, Deposit Exceptions/Incoming Return deposits and Foreign Draft Chime Line
- Responds to email inquiries
- High School Graduate or equivalent education
- Previous banking or reconciliation experience preferred
- Ability to maintain confidentiality; use tact and diplomacy; maintain professional dress and demeanor
- Must be flexible in work hours
- Ability to provide verbal and written professional communication
- PC literate in Windows, Excel, and Word
2
Payment Services Debt Specialist Resume Examples & Samples
- Research accounts with potential prior debt and communicate with potentially fraudulent or prior debt customers via phone
- Take action based on transaction characteristics as appropriate and necessary
- Proficient knowledge of Microsoft Excel and Office is a must
- Must be very detail oriented, have strong verbal, written and interpersonal communication and have the ability to exercise and apply sound judgment to billing disputes
- Must have excellent negotiation skills; very strong ability to influence; experience dealing with and resolving difficult and escalated issues are a must
- Experience in Collections and Customer service preferred
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
3
Payment Disbursement Specialist Resume Examples & Samples
- Strong attention to details and focus on accuracy
- Good commitment to task and time management with the sense of urgency in completion of tasks assigned
- Proficiency in English and Mandarin
- Proficiency in Microsoft* Office* applications (Excel*, Word*, PowerPoint*)
- Knowledge of SAP* would be an added advantage
4
Payment Services Mail Desk-specialist Resume Examples & Samples
- Previous experience in auto finance industry or banking operations a plus
- Previous experience working within a mailroom environment a plus
- Ability to lift up to 25 pounds
- Familiarity with basic computer functions including mouse and keyboard usage, launching applications, and maneuvering in a Windows-based environment
- Data entry skills to include the ability to use 10 key with minimal errors
- Ability to work in a structured environment and adhere to regulatory and compliance requirements
- Must display a high sense of urgency
- Must have ability to meet quality and productivity standards
- Interpersonal skills; professional and courteous
- Strong organizational skills and the ability to prioritize work
- Problem-solving skills, analytical skills, and detail-oriented
- Ability to positively adjust to a rapidly changing environment
5
Payment Services Debt Specialist Resume Examples & Samples
- Work High Priority cases alerted by the Fraud Management System
- Contact customers by phone or letter in attempt to collect debt and save install or avert losses
- Demonstrate friendliness and professionalism when dealing with customers
- Answer inquiries for customers calling in regarding existing cases from Neustar
- Support Customer Care/Sales/Tech Dept with Fraud/Neustar issues
- Prompt and regular attendance
6
Payment Verification Specialist Resume Examples & Samples
- Contacts credit card customers via phone, post cards, fax or email to determine the validity of a order prior to shipment
- Contacts merchant bank, credit card issuers and directory assistance to verify card specific information
- Uses a standard set of guidelines to release or cancel credit card orders as a result of research into account information
- Answer incoming calls, emails and faxes from customers regarding orders that have been held for verification. May include simultaneously contacting credit card issuers, financial institutions or directory assistance to verify account information
- Cancels credit card orders that have been declined or held for a designated period of time without a response from the customer
- Assist law enforcement and financial institutions in their investigation of fraudulent transactions
7
Payment Systems Specialist Resume Examples & Samples
- Develop all QA plans, scripts, and cases
- Perform all testing to databases and provide signoff prior to production implementation for above systems
- Provide education and error resolution for external and internal customers using WebBrowsers of aforementioned systems
- Investigate all International payments and research/resolve outstanding items in the various UMB accounts around the world
- Support foreign exchange operations which includes building rate sheets, variable at-risk models and support more complex functions of the foreign exchange platform
- Demonstrates ability to work directly with both internal and external customers in providing assistance with routine technical system issues
- Demonstrates intermediate proficiency of MS Office applications
- Familiarity with International and/or Domestic Payments platforms
- Advance knowledge in International payments or Foreign Exchange operations
- Familiarity with basic rules regarding Bank Secrecy Act (BSA); Office of Foreign Assets Control (OFAC); Uniform Commercial Code-Funds Transfer (UCC-4A)
- Basic understanding of SWIFT and message types
- Familiarity with Java and SQL
8
Payment Services Debt Specialist Resume Examples & Samples
- Other duties as assigned to meet business needs REQUIRED QUALIFICATIONS/ YEARS OF MINIMUM RELEVANT EXPERIENCE
- Experience in Collections and Customer service preferred ADDITIONAL REQUIRED SPECIFIC SKILLS/ EXPERTISE
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form PREFERRED QUALIFICATIONS/ YEARS OF MINIMUM RELEVANT EXPERIENCE: 1 to 3 years related experience and/or training; or equivalent combination of education and experience REQUIRED MINIMUM EDUCATION/ AND OR CERTIFICATIONS: High school diploma or general education degree (GED)
9
Payment & Procurement Specialist Resume Examples & Samples
- Familiarity with MS Excel, Word
- Experience with payables processing
- Experience with procurement processing
- Desire to learn and grow within a role
- Experience with international purchasing and logistics
- The ability to communicate efficiently and with confidence
10
Payment Research Unit Specialist Resume Examples & Samples
- LOB Knowledge
- Product and Industry Knowledge
- Strong interpersonal skills with the ability to interact with all levels of staff and management
- Self starter who can adapt and respond effectively to changing requirements and priorities
- Excellent analytical, organizational, and problem solving skills
- Strong communication skills: written and verbal, business and technical, detailed and precise
- Excellent Time Management
- Data Entry
11
Provider Payment Integrity Specialist Resume Examples & Samples
- Fully Bilingual English/Spanish
- HOD Mod4 and/or CAS platform experience
- Proficient in Microsoft Office programs (Word, Excel, PowerPoint)
- Self-starter with strong attention to detail and the ability to approach day-to-day work with a constant innovative and broad-minded outlook
- Ability to be flexible and perform in an evolving fast-paced metric driven environment
- Team oriented, strong emotional intelligence and communication skills, both written and verbal
- MTV platform experience
- Processing or auditing experience on the CAS and/or MTV platforms
- Previous CCM (Claims Cost Management) experience
- Previous experience with PPI (Provider Payment Integrity) supporting systems and applications including Financial Recovery System and Provider Profiles
12
Payment Services Debt Specialist Resume Examples & Samples
- 1 to 3 years related experience and/or training; or equivalent combination of education and experienceRequired Minimum Education/ And OR Certifications
- High school diploma or general education degree (GED)Materials and Equipment Used
- Computer, telephone, ten key, copy machine and other office equipment
13
Payment Services Telephone Unit Specialist Resume Examples & Samples
- Extensive telephone communication with internal and external customers
- Receive domestic and international payment instructions and customer requests via telephone
- Input/verify outgoing domestic and foreign payments on the Global Pay Plus (GPP) system ensuring the proper format, payment code and information are being transmitted to the Federal Reserve or Clearinghouse
- Receive payment instructions for M&T Bank’s Canadian Office
- Input/verify outgoing payments on the Canadian Office’s web platform
- Receive remittance transfer payment instructions from internal and external customers
- Input/verify remittance transfer payments on vendor platform
- Retrieve disclosure from vendor platform, send to internal and external customers
- Perform token reset and resync tasks
- Input/verify user and account profile setups
- Maintains a thorough knowledge of the regulations and policies affecting the unit. Keeping abreast of changes and trends
- Perform other projects as assigned
- 1-2 years of banking and/or telephone customer service experience
14
Payment Gatway Specialist Resume Examples & Samples
- 2nd Level Assurance Support Activities
- 2nd Level Incident Management
- Problem Management
- System Administration
- 2nd Level Billing Operations
- [Bulleted list item]
- Problem solving and trouble shooting skills
- Cost Awareness
- Social skills and awareness
15
Specialist Payment Resume Examples & Samples
- Provide technical support to BAGL and their clients on payment matters and exchange control
- Contribute to the development of new CIB Products and Solutions by providing advice on the payments and exchange control aspects of the new products and solutions
- Ensure that changes in payments and exchange control regulations are incorporated in to products and service offerings when delivered by reviewing and quality assuring all products and solutions from a payments perspective
- Address queries from BAGL Regional Managers, BAGL Advisors and BAGL Relationship Executives by providing technical specialist input from a payments and exchange control perspective. These queries will require liaising with other country counterparts to understand processes and methodology utilised
- Follow industry developments and regulatory requirement to ensure that BAGL is compliant with these. Assist clients with their payment and exchange control related transactions by providing advice or investigating automated solutions and re-engineering processes
- Assist Head of payments and BAGL teams in the processing of complex transactions
- Be available to answer Payments and Exchange Control questions and queries from the country teams
- Assist in the training and preparation of BAGL staff for the implementation of new Payments and Exchange Control rulings, processes and compliance procedures as well as help with the embedding of existing processes by delivering workshops in country via WebEx/Country visits
- Assist with the review and development of processes (when processes are reviewed or when new regulations and rulings need to be implemented) by providing input on Payments and Exchange control aspects
- Assist country teams to adhere to Payments and Exchange Control processes and procedures by responding to their queries and requests promptly
- Compile Excon applications and forward to Exchange Control Head Office
- Provide prompt feedback to country on Central Bank decisions. Liaise with country teams to establish central banks requirements and assist in implementing solutions when required
- To develop, train/distribute knowledge and skills to other members of the staff
- Remain abreast of industry developments and regulatory requirement to ensure that BAGL is compliant with these
- Monitor BAGL processes and activities to identify real or potential areas of risk and mitigate these
- Ensure that risk avoidance, reduction or mitigation measures are adhered to in transactions across BAGL
- Establish and maintain good professional relationships with all stakeholders so as to remain abreast of their needs and issues
- Establish and maintain good professional relationships with all key BAGL stakeholders
- Obtain membership of relevant industry bodies
- Establish relationships with industry leaders, regulators and policy makers
- Ensure that there are no significant findings by Business Assurance reports as well as Regulatory audits
- Ensure the implementation of the RCSA and risk management plans and effectively adhering to End of Day procedures
- Participate in industry dialogue and contribute to knowledge and thought in the Payments and Exchange Control
- Coach and mentor team members on a regular basis on how to improve their own productivity and use of the bank’s processes and systems
- Based on training plans agreed with the country teams, monitor team members to ensure that planned training is undertaken
- Together with the Head of Payments ROA, interview candidates to join the team and provide input into the recruitment decision
- Obtain the workforce and recruitment plans created for BAGL payments and plan execution within given timelines. Make recommendations on how to improve the plans and suggest how resources could be reallocated in case of excessive workload
- A bachelor’s degree in a commercial discipline or relevant NFQ level 6 qualification
- 6 years general banking experience (preferably payments and exchange control)
- 3 years Business Banking experience
- 3 years’ experience dealing with Exchange Control
- Other relevant experience as needed
- Commercial and Business Banking knowledge
- Knowledge of International Banking products and service
- Risk management and compliance
- Banking regulation
- Exchange control
- FICA requirements
- Other relevant knowledge as needed
16
Payment Services Debt Specialist Resume Examples & Samples
- Working High and Low Priority cases alerted by the Fraud Management System contacting customers by phone or letter in attempt to collect a debt and save install or avert losses
- Providing customer’s assistance in resolving their previous accounts in order to establish or maintain TWC services
- Must have the ability to work in a high call volume environment
- Navigates and uses various databases and applications to accurately and quickly capture, and maintain records of customer transactions, inquiries, complaints, and comments, as well as actions taken
- Maintains the call and data entry accuracy levels that meet department expectations
- Support Customer Care/Sales/Tech Dept with Fraud
- Office, clerical and/or customer service experience is preferred. Prior collections experience is preferred
- Minimum of 6 months experience working with customers required, 1 year preferred
- At least 6 months of employment working in a call center preferred
- At least 6 months of employment in commission-based sales preferred
- At least 6 months of employment using a computerized system as a central part of the job preferred
17
Payment Services, Debt Specialist Resume Examples & Samples
- Manage risk and fraud records on case management system
- Maintain thorough and current knowledge of all federal, state and local regulations as well as internal policies
- Consistent and punctual attendance
- Work Low Priority cases alerted by the Fraud Management Software by thoroughly researching and investigating cases through different sources to verify if potential revenue exists from the case
- Type 40 words per minute; use of telephone system and ten key by touch
- Knowledge of basic accounting or bookkeeping, mathematics and general office procedures are a must
- This position strongly prefers candidates to be Bilingual in Spanish
18
International Payment & FX Transfer Specialist Resume Examples & Samples
- Supporting the delivery of world-class service by taking care of all complex telephone conversations with customers relating to their specific international needs
- Completing international transactions, either by directly booking into a foreign exchange deal, forward contract or higher limit international payment
- The Ability to have an in depth, confident conversation about a customer’s specific needs and the different international products available to them
- Taking responsibility for your own performance and contribute towards the overall team’s performance
- Evidence of advanced customer management skills
- Excellent time-management, self-planning and organisational skills
- The ability to manage change effectively
- Interview: If you’re successful at assessment we'll invite you to attend a face-to-face interview. We want you to be free to choose an interview time that suits you, so we'll provide some options and ask you to select your preferred timeslot via an online booking system
19
First Payment Default Specialist Resume Examples & Samples
- Perform all activities related to collecting amounts due on auto loans, focusing on customers who have defaulted on their first Gateway One payment
- Determine the cause of the First Payment Default and execute the proper approach based on this determination, keeping in mind that collection techniques may not be necessary or appropriate in all first payment default situations
- Employ effective collection techniques and call handling skills, and negotiate with confidence to obtain delinquency resolution through payment
- Review accounts to be considered for field chases, RTC letters, fraud action, waiving of fees, and other special processing and submit to Supervisor for approval
- Perform light to heavy skip tracing on accounts requiring new contact information
- Accurately and professionally document the details and results of customer calls in Company systems
- Model the Company’s values of honesty and integrity in all customer interactions
- Analyze and decipher accounts to be reviewed by Dealer Recourse
- Auto Finance Collections experience required
- Customer Service experience required
- Familiarity with banking and lending terminology
- Ability to adapt to the needs, attitudes, and tones of borrowers and maintain a positive attitude and a service-minded approach
- Ability to discuss and explain complicated issues regarding customer accounts, such as contract terms and payment arrangements, with customers and management
- Ability to multitask in a high-energy and fast-paced work environment
- Flexibility to work over 40 hours, including nights and weekends when needed
- Exceptional analytical, communication, negotiation, problem solving, and persuasion skills
- Bilingual skills preferred (not required)
20
Medical Payment Service Specialist Resume Examples & Samples
- Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing
- Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.)
- Retrieves, prints, faxes, or mails supporting documentation to vendors or others as directed
- Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards
- Generates and sends appropriate forms to insured/claimant for completion
- High School Diploma/General Education Diploma (GED), plus one year of customer service experience in an office environment
- Excellent customer service skills and a passion to help others
- Strong computer, typing and grammar skills
- Fluency in Spanish and English is especially desirable
21
Payment & Credit Specialist Resume Examples & Samples
- High School Diploma required; College degree preferred
- Minimum 2 years' experience in Customer Service or Finance
- Must net typing 40 WPM
- Must have Wonderlic basic skills assessment at level 2 for both verbal and math skills
- Word & Excel Intermediate level required
- Spanish speaking an asset
- Proven experience in a customer service environment
- Ability to communicate diplomatically and tactfully in order to develop close relationships with internal and external customers
- Problem solving, multi-tasking, time management and organizational skills needed
- Proven ability to follow directions and/or work independently as necessary
- Proven ability to function in team environment
22
Technical Specialist, Payment Systems Resume Examples & Samples
- Collaborate with internal partners in conceptualizing and development of new software programs and applications for payment systems and solutions
- Lead in the definition, development, and documentation of software’s business requirements, objectives, deliverables, and specification on a project-by-project basis in collaboration with internal users and departments
- Liaise with other technical staff to assist in resolving problems with software products or company software systems related to payment systems at Parks Technology locations
- Provide support and guidance for various payment systems hardware and software upgrades
- Provide a system support role for day-to-day systems operations
- Systems and Business Analysis
- Problem Solving and Decision Making
- Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations
- Reasoning ability: Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to define problems, collect data, establish facts, and draw conclusions
- Demonstrates a mature sense of urgency, ownership, can-do attitude to deliver results accurately and timely in a dynamic work environment
- Ability to manage a high volume of detail with excellent accuracy
- Strong track record meeting targets and objectives
- Ability to work collaboratively with cross-functional peers
- Database foundations for modeling, configuration and information management
- Strong organizational and time management skills to effectively contribute to multiple projects in an efficient manner
- Results oriented with a history of problem resolution and prevention
- Proven analytical and problem-solving skills
- Minimum 5-7 years of work experience in an IT Support function
- Experience applying technical solutions to business needs required; or equivalent combination of education and experience
- Minimum 5 years work experience on projects for in-house application solutions and third party applications
- Experience with payment systems and solutions in planning, execution of installations, integrations and upgrades supporting multi-location applications
- Technical and functional understandings of various Point-of-Sale systems and eCommerce sites which accept various forms of payment
- Experience estimating project effort and maintaining project budgets
- Media Entertainment industry experience strongly desired
23
Payment Services Production Unit Specialist Resume Examples & Samples
- Inputs/verifies outgoing payments on the Global Pay Plus (GPP) system ensuring the proper format, payment code and information are being transmitted to the Federal Reserve or Clearinghouse
- FAC Monitoring/Compliance Scanning
- Performs end of day NY Clearing House production support and striking of totals
- Receives domestic and international payment and customer requests via fax or hand delivery
- Performs the most highly specialized clerical duties pertaining to unitActs as a backup during vacations, absences etc
24
Business Consultant Specialist National Payment Integrity Resume Examples & Samples
- Assisting with the delivery of Monthly Claims Admin Dashboard
- Researching and report data discrepancies and insuring reporting accuracy
- Providing narrative and consulting
- Reporting monthly KPI for COB/OCI, Code Editing and Recoveries
- Perform complex analysis using analytical tools and techniques
- Demonstrates leadership and interpersonal communication skills by working collaboratively and effectively with all levels of peers, leadership and outside entities
- Ability to Plans schedule and arrange own activities in accomplishing objectives
- Ability to understand and influence others regarding existing concepts, process and methodology
- Decision support and participation in requirements and build of new claims platform (Tapestry AP)
- Proficient in systems and research tools to manage data and aid in investigation of
- Identify areas of opportunity to improve overall process within NPI functional areas
- Develops the analysis and definition of efficient, cost effective products/solution that support client’s process and functional requirements
- Independently initiates, identifies and coordinates the analysis of complex client needs in NPI
- Maintains current knowledge on health care industry, regulations and KP business
- Makes Recommendations regarding business strategy and policy development
- Measures and tracks key business results and processes against external best practices and assess improvement
- Works under consultative direction toward predetermined long-range goals
- Develops solutions to problems of unusual complexity, which require a high degree of ingenuity and innovation
- Leadership skill: Develops strong relationships and leads initiatives that produce business value and drive improvements in program. Has the ability to lead and understand complex systems which impact processing and reporting for business units. Adheres to budgets, schedules, work plans, and performance requirements
- Presentation skill: continuous audience awareness, ability to convert complex business problems or initiatives into simple, easy-to-follow terms (written and verbally), anticipates reactions to presentation material and drives outcomes and next steps
- Influencing skill: proposes consistently well thought out alternatives for consideration. Establishes credibility, peers, and stakeholders. Participates in the leadership of cross-functional and/or cross-divisional task forces to drive meaningful and timely outcomes
- Analytical skill: ability to thoughtfully plan, coordinate, conduct, validate and present analysis of business processes, performance gaps, opportunities for increasing business efficiency in a timely fashion. Comfort with organizing, interpreting, and manipulating data-sets to support conclusions and identify next steps
- Consulting skill: organizational awareness & stakeholder recognition, active listening, research skill, comfortable in ambiguous settings, self-directed, cross-functional knowledge and effectiveness
- Experience with Tableau (preferred) or other analytic reporting tools
- Experience with accessing data from various database systems
- Highly skilled using MS Excel 2013
- Minimum ten (10) years of experience, to include a minimum three (3) years in a consulting role
- Minimum five (5) years of experience in a relevant environment such as a healthcare environment
- Certification or advanced qualification by third party association that matches the function or field applicable to the business discipline (such as AHIP or HIAA) preferred
- Certification by professional society or industry group such as AHIP or HIAA preferred
25
Payment Services Production Unit Specialist Resume Examples & Samples
- Utilize software applications and system resources for documentation and tracking of wire investigation requests submitted by internal and external customers, including other financial institutions
- Review and process incoming wire transfers ensuring correct execution and adherence to bank policy
- Extensive Outlook and telephone communication with internal and external customers
- Performs the most highly specialized clerical duties pertaining to unit. Acts as a backup during vacations, absences etc
- Verify remittance transfer payments on vendor platform
- General filing, mailing and other clerical duties as necessary
- Perform Debit and Credit Telephone Notifications
- Beneficiary Deduct/Auto Convert tracking and reporting
- Associates degree or in lieu of a degree, a combined minimum of 2 years higher education and/or 2 years of relevant work experience
- PC proficiency and knowledge of common software programs
- Strong Customer Service and follow-up skills
- Supports cross training activities and the ability to work in a team environment
- Ability to follow established departmental procedures
- Bachelor’s Degree in business or related field
- 1-2 wire transfer experience
26
Payment Services Specialist Resume Examples & Samples
- Collections - This position is expected to utilize various collection strategies in an attempt to collect payments while following the Fair Debt Collection Practices Act (FDCPA), Fair Credit Reporting Act (FCRA), and state guidelines and laws
- Is accountable for negotiating payment terms for principal and fees in order to reduce our check write-off
- Dispute Resolution - Investigate disputes involving payment acceptance, return checks, ACH, credit and debit transactions
- Check Authorization - Provide assistance to retail stores to help resolve check authorization situations such as payroll and check declines at the POS. This includes maintaining the check/ACH authorization databases for situations such as customer upgrades, velocity limits, fraud and risk control, and overrides
- Fair Debt Collection Practices Act (FDCPA) & Fair Credit Reporting Act (FCRA) understanding and be able to follow the guidelines. Prior PC and keyboard knowledge
- Some retail and/or customer service experience, some 1st party collections, and call center experience is preferred but not required
- Provide a high degree of customer focus. Ability to use a computer to enter and/or retrieve information. Basic knowledge of Microsoft Word, Excel, and Access; and the ability to quickly learn and use other software packages
- Ability to compute basic math calculations using addition, subtraction, multiplication, division, and percentages
- Ability to communicate clearly and succinctly for written and verbal communications. Must work independently with minimal supervision. Problem solving, able to independently make good sound decisions and take the appropriate steps to resolve the issue at hand
27
Payment Resoultion Specialist Resume Examples & Samples
- Resolves items on the unapplied cash report by researching cash receipt and invoice files, patient information, and customer payment history
- Contacts carriers by phone, e-mail, or letter to resolve cash application problems and/or other related items
- Analyzes and reviews aging reports for credit balances to determine if the balances should be moved or refunded
- Performs write-offs and refunds according to established policies, procedures and guidelines
- Prepares paperwork for and assists the Finance Supervisor with the refund process
- Coordinates with other departments to obtain and communicate information needed to reduce overall AR
- Posts cash receipts to patient accounts by entering check amounts into the cash application system
- Creates and maintains files
- Maintains patient privacy and confidentiality under requirements of federal and state law, including HIPAA, and in accordance with PMI Policy
- Strong attention to detail; ability to organize work and perform duties with a high level of accuracy
- Effective oral and written communication skills; strong interpersonal skills
- Analytical and problem solving abilities
- Ability to operate standard office equipment and follow office procedures
- Knowledge of RESTAT system, IFX, Pay Direction Codes, Rx Eligibility & Drug Strategies
28
Payment Application Specialist Resume Examples & Samples
- Post all insurance and personal payments to patient accounts accurately and balance all batches and deposits
- Post all rejections from insurance companies that are the Posting departments responsibility and initial them. Copy, highlight and give to A/R any rejections that are their responsibility
- Verify and write-off any non-allowed charges billed to participating payors
- Process refunds for all overpaid accounts and copy the EOB/check for refund files, pull backup from microfilm
- Maintain a log of all Medicare, Medicaid and Blue Shield payments. Verify all payments are received on a routine basis and report any late or lost payments to Supervisor
- Report any bank errors to Supervisor
- Follow up on all suspended payments for secondary payors. Relieve suspends given by the Suspend Clerk within 3 days
- Follow up on all A/R and P/S request forms within 3 days
- Review and make corrections on the trainees’ batches as needed
29
Safer Payment Technical Presales Specialist Resume Examples & Samples
- 4 years of Financial Services Payment & Fraud Management experience
- 5 years of technical / pre-sales solution selling experience in enterprise software and/or analytics solutions
- 5 years of C-Suite solution support and selling experience
- 3 years of Credit Card Issuer, Debit Card Issuer, Payments Processor and Merchant Acquirer experience
- 1 year of Payment industry vendor experience (such as SAS, Falcon/FICO, ACI, FIS., Nice, FISERV)
- Previous work experience in the Top 75 North American Financial Services accounts
30
Payment Resolution Specialist Resume Examples & Samples
- Approve all billable accounts in hospital and internal database by ensuring data entered is correct and update status correctly
- Verify eligibility is accurate and program will cover services provided and is for correct dates of service
- Review account to determine if account needs Authorization
- Verify that account balance and dates of service are accurate
- Notifies client of approvals to initiate the billing process
- Enter payments into database and update database timely to reflect payments/adjustments
- Assist in special projects as assigned by your leadership team member
- Generates and formats reports for client and company
- Follow-up within appropriate time frames, contacts the health plan by phone or website to determine status of claim
- Documents all follow-up actions in the hospital account notes, database and sets up account for additional review based on client expectations for follow-up of unresolved accounts
- Researches all account information on paid or partially paid claims and analyzes the status of the payment related to the expected payment calculation and itemization provided by the remittance advice
- Analyzes any denied, disallowed or non-covered claims and determines if non-payment is based on medical or technical reasons
- Resolves any technical issues when warranted with health plans via phone or website
- Prepares requests for account balance adjustments in accordance with client specific procedures
- Prepares claims for clinical audit processing in the case of authorization, coding, level of care and/or length of stay denials
- Follows guidelines for prioritization, timely filing deadlines, hospital and database documentation
- Excellent communication skills, both verbal and written, with the ability to understand users’ questions and effectively disseminate technical information
- Minimum of 1 year of experience with computer data entry, clerical and word processing
- Working knowledge of computer programs, including Microsoft Excel
- Ability to type at least 30 WPM
- Ability to operate a multi-line telephone system
- Strong organizational and coordination abilities
- Knowledge of Government eligibility program requirements
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Specialist, Payment Accuracy Resume Examples & Samples
- Solve problems by identifying errors and overpayments for our healthcare clients
- Learn and use multiple computer software, systems and technology
- Serve clients by responding to questions or inquiries
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Senior Payment Accuracy Specialist Resume Examples & Samples
- Utilizing healthcare experience to perform audit recovery procedures
- Identifying and validating incorrect claim payments
- Entering and documenting the incorrect payment issue into Cotiviti’s systems accurately and in accordance with standard procedures
- Updating and developing new and current audit recovery reports, developing and running custom queries
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Payment Accuracy Specialist Resume Examples & Samples
- 2 + year’s knowledge of direct claim processing/reimbursement, medical facility contracts, fee schedules, inpatient/outpatient/physician Claims required
- Certified Professional / Hospital Coder Certification (CCS, CPC, CPC-H, CCS-P, CCRC, CCS-A, RHIA, RHIT ) preferred
- Prior claims auditing or consulting experience desirable in either a provider or payer environment
- Strong interpersonal skills that will support collaborative team work
- Microsoft Office Proficient: Word and Excel; Access – highly preferred
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International Payment & FX Specialist Resume Examples & Samples
- Walking through scenarios with customers, e.g. online banking, which will help educate our customers with alternative methods of making payments
- Experience in a customer service role
- Confidence in managing compliance and risk
- Application (30mins): On your application we'll ask for information like your contact details, education and work experience. You’ll also be required to upload a CV, so it's a good idea to have it ready
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Grower Payment & Accounting Specialist Resume Examples & Samples
- High School Diploma or GED required, Associates degree in Accounting preferred
- Two years accounting experience required, three years preferred
- Two years industry experience preferred
- Demonstrated competency in Microsoft Office (Excel, Word, Outlook)
- Knowledge of Microsoft Access, Ariba, and SAP preferred
- Able to work effectively both independently and as part of a team
- Sharp attention to detail is a must
- Ability to handle stress and coordinate many activities simultaneously
- Must be able to plan ahead, prioritize, and problem solve
- Must be self-motivated and driven to succeed
- Ability to maintain a constant state of alertness and safe manner
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Time Payment Collection Specialist Resume Examples & Samples
- Understanding of business service functions including billing, collections, insurance, and appeals
- Customer Service skillls
- Ability to sit and work at a computer terminal for extended periods of time
- Multiple workstations in close proximity
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Time Payment Collections Specialist Resume Examples & Samples
- Microsoft Office (Word, Excel, Outlook)
- Ability to work in fast pace environment
- Ability to prioritize and manage multiple tasks
- Healthcare claim processing and payment terminology
- 2-3 years business office or related experience
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Payment Services Specialist Resume Examples & Samples
- Receive, reconcile, and process for payment all invoices
- Assist customers (vendors and division personnel) with quality customer service
- Research problem invoices utilizing reporting and other available tools
- Assist customers in the resolution of system matching errors
- Daily initiate generation of checks, ACH and other electronic payments
- Audit employee expense reports
- Analyze vendor statements and take appropriate action to resolve discrepancies
- Review potential duplicate payments to suppliers, and make corrections as necessary
- Run and distribute operational reports to assist specialists with their responsibilities
- Recommend process improvements for efficiencies
- Record and communicate statistics and performance measures to respective buyers, sourcing team leaders, suppliers, Division Procurement and Accounting
- Imaging and indexing of documents as needed
- Organizing and managing flow of documents from mailroom, to imaging, to AP Specialists to filing system. Maintaining workflow area of Imaging system
- Provide backup for 2-3 functional areas within the Payment Services department.Assist Supervisor in setting goals and determining path to accomplish
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Payment Control Specialist Resume Examples & Samples
- Preparation tasks for foreign and domestic wire payments including daily interactions with treasury department
- Perform routine audits and reconciliations in compliance with internal controls including SOX
- Maintain and process quarterly and yearly Consultant reporting
- Proactively interact with receiving organization and procurement to ensure accounts are in balance
- Collaborate with process owner to execute on improvement ideas
- Provide updates to role based & process training content and job aids as needed
- Experienced team player who adapts to change and exhibits strong collaboration skills, reliability, and integrity
- Strong computer skills including experience using SAP or other ERP systems and various productivity tools such as Excel, Outlook and MSWord
- Basic knowledge of financial statements, purchase order processing, receiving process and accounts payable processes in an ERP environment
- Strong analytical & problem-solving skills and attention to detail
- Prior experience processing transactions in SAP including those associated with buyer/sourcing, accounts payable, accounting or similar roles a plus
- High school diploma required with at least a minimum of 3 years experience
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Payment Service Specialist Resume Examples & Samples
- Performing near due and past due collection activities
- Managing orders that are being held on credit block
- Applying payments and performing offsets
- Resolving customer short payments
- Creating sales adjustments
- Investigating and resolving discrepancies on customer accounts
- Additional transactional activities, including but not limited to tax certificate updates, web portal review, document retrieval, and customer contact information updates
- The Dow Chemical Company does not offer relocation if the position is offered to someone who lives outside the area or reimbursement for travel to and from interviews. If you consider a position that is not within the area you reside you will be responsible for all cost that incur.**
- Proficiency in Microsoft applications, such as Word and Excel, and have the ability to learn new systems quickly
- Good interpersonal skills are required
- Must have strong multi-tasking, problem solving and time management skills
- A self-starter who can identify, prioritize and accomplish multiple tasks
- A minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process
- Knowledge of SAP, Excel, Access and Diamond System Reporting preferred
- 2-3 years prior work experience preferably in Finance & Accounting is preferred
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Technical Specialist, Payment Systems Resume Examples & Samples
- Liaise with other technical staff to assist in resolving problems with software products or company software systems related to payment systems at Technology locations
- Understand and actively participate in Environmental, Health & Safety responsibilities by following established policy, procedures, training and team member involvement activities
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions
- Consistent attendance is a job requirement
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Payment Resolution Specialist Resume Examples & Samples
- Monitor and analyze daily unapplied credits
- Allocate credits to customer’s accounts
- Refund credits to customer’s accounts
- Communicate to customer regarding accounts, credits and refunds
- Reconciling customer’s accounts, as needed
- Other duties as assigned. Regular attendance is required to fulfill the essential functions of the job
- MS Office Suite
- Fax and Copy Machine
- 10 key
- High degree of detail and organization
- Ability to take direction and work independently
- 10,000 key strokes preferred
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Specialist, Payment Accuracy Resume Examples & Samples
- At least one (1) year of relevant experience (auditing, claims, billing, reimbursement, data analysis)
- Pharmacy and or Bachelor’s degree preferred
- Computer proficiency in Microsoft Office (Word, Excel, Outlook); Access preferred
- Strong interest in working with large data sets and various databases
- Healthcare industry experience desired
- Self-motivated and driven to succeed
- A solid understanding of data crunching, excel, client management acquired through prior work experience
- Strong analytical, critical thinking and problem solving skills
- Excel proficiency, Access proficiency will be an added advantage
- Strong organizational skills and adaptive capacity for rapidly changing priorities and workloads
- Ability to work well independently and maintain focus on a topic for prolonged periods of time
- Comfort in working with team members that are remote and located in the US, India or other geographies
- Ability to work within a matrix organization
- Experience with US clients and familiarity with process development is preferred
- Should have worked on process mapping using tools like Visio, BRS and TRS
- Should manage client and internal conference calls independently
- Should be good on documentation to create BRS, TRS and overall process mapping
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Clinical Review Specialist, Payment Integrity Resume Examples & Samples
- Identifies training needs within the team. May train investigative teams based on outcomes of medical reviews as well as process and/or procedure changes
- Drives the team to identify and implement process improvements; encourages ownership of and group participation in improvement initiatives
- Identifies and recommends opportunities for cost savings and improving outcomes
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Association Services Payment Remittance Specialist Resume Examples & Samples
- Balance and transmit payment activity files daily to Web Vault. Identify exceptions and make necessary corrections
- Ensure all payment types (e.g. Lockbox, e-Check, credit cards and electronic bill payment) have been appropriately captured and the information transmitted in proper file format to Web Vault
- Update Web Plus system with new management company information, to include payment file formats, new accounts and closed accounts
- Process coupon stop payment charges to the appropriate association account
- Review general ledger and credit card clearing accounts, daily, to ensure that amounts have cleared and accounts are in balance. Research and correct discrepancies
- Input file formats to Web Plus from information provided on officer checklist
- Assist with answering basic to complex Web Vault client telephone calls related to password resets, payment files and software questions
- Answer a high volume of telephone calls and emails from homeowners, associations, management companies, and internal BB&T associates. Answer questions and provide solutions. Place outgoing calls and send emails to the same client group
- Assist the ACH department with processing new authorization enrollments, cancellations and changes to Association Pay (ACH)
- Open new accounts in Web Plus
- Cross-train relationship managers and other department staff
- Participate in department and division projects related to software changes and system enhancement. Attend meetings; provide needed expertise and assistance in writing business requirements (user stories); assist with end-to-end user testing and provide feedback
- Three years of client service experience
- Excellent computer navigation skills and 10-key skills
- Ability to work a flexible schedule/overtime, as needed
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Payment Control Specialist Resume Examples & Samples
- Approve payments placed in the supervisor queue that meet payment approval criteria along with electronic funds transfer criteria
- Notify collectors of payments that did not meet approval criteria and place in hold queue until those requirements are met
- Review credit card receipts that were ran by the collector on the floor to ensure the collectors have accurately processed the payment in accordance with the consumer’s request
- Run the daily “hold” report and remove payments from hold if necessary
- Notify collectors of those payments on hold which will not be removed so that those payments can be deleted
- Provide support to the collection floor on payment related issues
- Requires an extensive working knowledge of the Fair Debt Collection Practices Act (FDCPA.)
- Working knowledge of MS Office and appropriate department specific software
- Excellent typing and ten key skills
- Ability to maintain confidentiality of company business techniques, files, and other documents
- Ability to work under strenuous deadlines
- Effective oral and written communication skills. Strong attention to detail
- Ability to demonstrate sound business judgment and the ability to work successfully with all levels of professionals, backgrounds, and perspectives
- Required to sit for extended periods of time. Infrequent light physical effort required
- Possession of equivalent and relevant combinations of experience, education, and training may be substituted at management discretion
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Specialist, Payment Card Services Resume Examples & Samples
- Perform site maintenance internally and externally across all channels of trade. Set up merchant numbers with external third party vendors and processors, communicate new site status with internal and external stakeholders, and maintain internal merchant database
- Maintains customer, vendor and card tables within Tesoro’s approved electronic data repositories (SAP, BW and CLM) necessary for accurate posting of payment card settlement transactions to the appropriate accounts
- Administer the processing and settlement of third party files through the reconciliation process and resolves issues that arise. Monitors payment card network for stability and report issues to the respective internal/external departments
- Monitors daily third party payment card network files for anomalies that prohibit successful transaction processing. Processes failed transactions through appropriate third party vendors and manages the resolution of non-financial consumer disputes for all brands and channels of trade
- Administer the credit card dispute process across all channels of trade; including requests for copies, verification of chargeback validity and reconciliation of chargeback files posted to SAP
- Creates and maintains a variety of reports used for month end, analytics, fraud analysis and compliance monitoring combining source data from internal reporting systems as well as third party vendors
- Minimum high school diploma or equivalent required
- Undergraduate degree in business, accounting or related discipline preferred
- Minimum 3 years merchant banking and/or accounting experience or retail operations experience required
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Logistics Specialist Freight Payment & Audit Resume Examples & Samples
- Processes and audits Freight invoices
- Partner with carriers to manage aging reports to resolve open invoices
- Utilize reporting to identify rate issues and partner with Logistic Analyst to update data in TMS system
- Perform analysis on freight costing variances to identify inaccurate shipping transactions and/or master data discrepancies. Working independently and in teams to resolve data errors
- Partner with EDI Analyst if EDI issues are identified with carriers
- Establishes effective internal and external communications
- 2+ years professional work experience
- Intermediate proficiency in Excel and Access, or the ability to be trained
- No immigration sponsorship available for this position
- Bachelor’s degree in Logistics, Supply Chain, Finance or Transportation
- Knowledge of freight payment
- Intermediate Microsoft Excel skills
- Prior experience using SAP and TMS applications
- Outstanding written communication and attention to detail
- Ability to exercise independent judgment and to work in teams
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Payment Services Specialist Resume Examples & Samples
- One to two years relevant experience in the insurance industry preferred
- High school diploma or equivalent (GED) required. Some college preferred
- Knowledge of AGNIS and VFLEX systems, or equivalent policy admin system experience with a willingness to learn new systems
- Strong oral and written communication skills and customer service technique
- Ability to use sound judgment and make decisions. Must have initiative to take responsibility for work assigned and complete it with minimal supervision
- Strong PC skills including Word, Excel, and AWD. Ability to learn new systems as required
- Good interpersonal and relationship building skills. Ability to interact with other team members, external customers, agents and management in a professional manner
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Payment & Credit Specialist Resume Examples & Samples
- Minimum 2 years’ experience in Customer Service or Finance
- Must net typing 40 wpm with less than 5% error
- Must have Wonderlic basis skills assessment at level 2 for verbal and math skills
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Payment Services Specialist Resume Examples & Samples
- Respond to complex inquiries from a variety of customers. Recognize that each customer group (agents, brokers, policyholders, internal audit/compliance) has a different level of understand of the product and respond accordingly
- Analyze non-routine problems and communicate effectively by telephone, letter, or email with agents, policyholders, and employees of other sections and departments
- Process a variety of premium and file maintenance transactions to apply and reverse premiums, process mode changes, cancellations, lapses, and other transactions as relates to billing and collection
- Research and resolve complex suspense items under assigned desk code for reconciliation purposes, report total out-of-standard suspense items weekly. Work closely with Accounting Operations team to clear all out-of-standard suspense items
- Maintain accurate, well-documented case files
