Specialist, Customer Support Resume Samples

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L Roberts

Liliane

Roberts

6540 Hand Centers

New York

+1 (555) 279 4972

6540 Hand Centers

New York

Phone

p +1 (555) 279 4972

Experience Experience

Chicago, IL

Specialist, Tech Customer Support

Chicago, IL

Rodriguez, Quitzon and Bednar

Chicago, IL

Specialist, Tech Customer Support

Assist new customers with how to install our hardware and software, while also assisting with the removal of old hardware decommissions
Engage in technical investigation of bug reports to engineering and provide resolution and implementation once the issue has been resolved
Responsible for administrative tasks to keep business and operations running smoothly
Focus on achieving the highest level of customer service
Use logging tools (ADB) to review application logs to help diagnose and troubleshoot
Escalate, track, verify, provide, and re-verify post-delivery fixes as well as ensure that every client receives a timely update for any of their reported issues
Respond as a higher level triage to all customer reported issues

Dallas, TX

Customer Support & Logistics Specialist

Dallas, TX

White Inc

Dallas, TX

Customer Support & Logistics Specialist

Ensuring supply chain activities like inventory stock into Canadian warehouse is fulfilled (assist in inter-company stock replenishment)
Assist team with other projects/initiatives currently underway
Assist with return process (reverse logistics) – customer returns
Liaising with 3PL warehouse and freight providers to track order deliveries
Assist with operational best practices – help setup or revise SOP’s
Assist in ensuring 3PL KPI’s are met
Assist with pricing validation audits relative to contract pricing

present

Philadelphia, PA

Product Specialist Probiotics Product & Customer Support

Philadelphia, PA

Schowalter, Heidenreich and Connelly

present

Philadelphia, PA

Product Specialist Probiotics Product & Customer Support

present

May assist customer services with invoice processing
Aspires to hold product manager role
Participates in continuous improvement projects
Manages sample delivery to customers
Provides administrative support for customer visits
Provides business decisions for non-productive inventory
Participates in fermentation schedule review

Education Education

Bachelor’s Degree in Computer Science

Columbia University

Bachelor’s Degree in Computer Science

Skills Skills

Knowledge of Information Technology Software and Hardware
Knowledge of Information Technology Policy and Procedures
Ability to apply troubleshooting and data analysis methods to resolve operating problems
Knowledge of methods and procedures for documenting problem analysis and resolutions sufficient to maintain records of activities
Knowledge of customer service and support principles and methods sufficient to participate delivery of a wide range of customer support services to all serviced organizations
Knowledge of overall system software, hardware and networking to recognize interrelationships within area of responsibility sufficient to report, respond to, and resolve the less complex customer requests
Knowledge of network configuration techniques, computer equipment and assigned system software to determine source of failures
Knowledge of LAN/WAN standards and equipment sufficient to install, configure, and troubleshoot LAN and WAN components such as routers, hubs, switches, and servers
Knowledge of how the hardware, software and network infrastructure related to the serviced systems along with an understanding of how they integrate together sufficient to analyze problems reported to distinguish between hardware, software, network and user-related problems
Knowledge of computer systems and information transmission systems standards and equipment sufficient to install, configure upgrade and troubleshoot hardware and software components

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15 Specialist, Customer Support resume templates

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Customer Remarketing Support Specialist Resume Examples & Samples

Minimum of 3-5 years of experience in an automotive/finance environment with knowledge of major business operations, processes and systems
Experience managing/implementing projects
Experience developing and facilitating end-user training
Minimum of 1-2 years of project lead or leadership experience
Analytical and conceptual thinking – using logic and reason, creative and strategic
Integration – joining people, processes or systems
Working together with others – peers, partners, & others to positively impact business performance
Building partnerships, bridges, and networks to foster collaboration and trust
Establishing plans, managing resources, and administering according to standards/goals/controls
Demonstrated project leadership (preference for leading multiple simultaneously)
Exceptional creativity and the ability to provide unique, unconventional thoughts
Strong understanding of graphic and design principles
Vendor Management including vendor selection process
Ability to develop adult training curriculum
Master's degree

Customer Success Support Integration Specialist Resume Examples & Samples

Participates in implementation discussions with clients who have purchased the ON24 Integration Service
Conveys best practices and guides customers’ integration requirements
Assists in maintaining documentation for implementation guides and best practices
Assists in training and educating internal teams in the specifics around CRM integrations
Follows project plans and uses them as guidelines to manage customer expectations
Provides set-up and updated integration workflows and field mappings in the Scribe system to implement customer’s integration system
Tests, troubleshoots, and escalates integration issues
Supports CSMs, as needed, in integration “upsell” discussions
Provides feedback to product team as appropriate
Perform other webcast and virtual event related activities as necessary

Customer Success Support Specialist Resume Examples & Samples

Use ON24’s virtual product suite to set up webcast and virtual event elements such as registration pages, emails, content, locations, surveys, archives and other event elements
Coordinate with Event Managers to manage the delivery of key event related elements
Perform event related tasks, such as conference bridge scheduling, work order processing, data input, answering event audience member inquiries, location design edits and custom reports generation
Work in a client facing capacity to provide live webcast & virtual show monitoring and platform trainings
Perform other webcast and virtual event related activities as necessary
Strong technical skills and some knowledge of HTML and/or CSS
Experience with Adobe Photoshop and Microsoft Office suite
Well organized and able to provide high quality work 100% of the time
An interest in learning about virtual events technologies and services
Integrity, creativity, high standards, persistence, and achievement oriented
Ability to thrive in a rapidly changing environment
Sense of urgency to provide a rapid response to client requests

Customer Contract Negotiation Support Specialist Resume Examples & Samples

3DEXPERIENCE, the Compass logo and the 3DS logo, CATIA, SOLIDWORKS, ENOVIA, DELMIA, SIMULIA, GEOVIA, EXALEAD, 3D VIA, BIOVIA, NETVIBES and 3DEXCITE are registered trademarks of Dassault Systèmes or its subsidiaries in the US and/or other countries
Well organized and conscientious
Excellent attention to detail and ability to analyze potential risks
Proactive and demonstrates strong initiative
Ability to learn quickly, adapt to a fast pace environment, to multitask and respect deadlines

Treasury Management Customer Experience Support Specialist Resume Examples & Samples

0 to 1 year of experience minimum
Ability to multi-task in a fast paced environment
Minimum of one year of banking experience preferred
Excellent oral and written communication skills, including good grammar and vocabulary skills
Excellent listening skills
Ability to deal with conflict and maintain composure
Excellent typing skills
Ability to work flexible hours

Customer Support Escalations Specialist Resume Examples & Samples

Act as the primary interface for local escalation management with regards to customer (/ Field) escalations
Prioritize & drive escalations both within the Licensing team through team manager engagement and with groups such as CSO, IT to ensure visibility, traction and ultimate closure
Ensure the customer’s voice is heard throughout the escalation process
Set correct expectations and drive relief and resolution through effective communication
Provide regular status updates for all escalated Service Requests and root cause analysis
Collaborate with the management teams to ensure process alignment and best practice refinement (Process review etc)
Create and maintain lines of communication with field teams and build positive relationships with key teams (CSO, IT, SE, Sales, and TAMs)
Take an active role on escalated critical customer issues as may be required
Review exception requests from customer/account team and assist in providing resolution when measures from all other teams have failed
Display a strong sense of urgency
Strong written, verbal communication and presentation skills
Ability to drive escalations through defined process to resolution
5-7 years in technical support positions preferably of a software product
Ability to work effectively in high stress situations
BS Computer Science or equivalent

Customer Support & Fulfillment Specialist Resume Examples & Samples

Advanced medical product knowledge to include surgical requirements, surgeon /customer preferences, and customizes set configurations. Responsible for handling inbound patient calls, researching and resolving issues in order to receive maximum profitability for clients
Good Listening and speaking skills. Excellent telephone communication skills
Able to abide by the core value of providing an exceptional customer experience
Follow-through, ability to take direction and willingness to learn
General computer skills: MS Office, Windows, Adobe, Excel, ERP system
Lift and move a minimum of 50 pounds without assistance

Customer Service Account Set Up Support Specialist Resume Examples & Samples

Receive new customer acct. info from customers, ops, acct executives & global business Development Managers; & initiate primary acct. set up between the customer, other external parties & the various functional & geographic areas w/n our company including Ops, Finance, Tech Services. (i.e. Brokerage),accounting, credit collections, info systems, sales & operating company. This includes gathering & preparing data for other departments
Educate internal & external customer requests (including FedEx Trade Networks operating company account executives) on the process and service specific requirements for establishing an account and ensuring all documents are secured, requirements met, and systems established to facilitate the business, resulting in complete and expedited account set-up
Monitor and anticipate customers’ needs throughout the process, make appropriate suggestions for solutions to the customer and take whatever steps necessary to ensure concerns are addressed by serving as the accounts primary communication liaison between customers and other FedEx Trade Networks functional areas to ensure a superior customer experience
Obtain materials to maintain industry knowledge to include all FedEx Trade Networks and cross operating company services and product offerings while complying with those requirements through contact with internal customers, product managers while maintaining compliance with custom requirements
Provide high level of customer service by developing a strong relationship with the assigned customer accounts as well as maintaining strong relationships with internal and cross FedEx Trade Networks operating companies account executives, global business development managers and various front line operational personnel involved in account management
Guide and council internal and external customers (including FedEx Trade Networks operating companies) as to the proper and legal manner to move freight by properly understanding and interpreting US Federal Maritime Commission, International Air Transport Association and US. Trade Regulations and Policies
Coordinate the timely and accurate processing of cargo booking insurance, and account set up requests by immediately taking charge of customer and handling all interactions (via telephone, e-mail or fax) and addressing issues as they arise
Assist in securing pricing, routing information, tracking and tracing of Ocean and Air import and export freight as well as shipment status to internal or external customers
Actively participate in joint sales calls and training as required by FedEx Trade Networks sales or customer service
Contribute to the positive morale of all FedEx Trade Networks team members and in particular, the customer service and sales team. Provides advice and counsel to less experienced representatives resulting in their increased productivity

Specialist, Tech Customer Support Resume Examples & Samples

Escalate, track, verify, provide, and re-verify post-delivery fixes as well as ensure that every client receives a timely update for any of their reported issues
Engage in technical investigation of bug reports to engineering and provide resolution and implementation once the issue has been resolved
Assist new customers with how to install our hardware and software, while also assisting with the removal of old hardware decommissions
Focus on achieving the highest level of customer service
Use logging tools (ADB) to review application logs to help diagnose and troubleshoot
Responsible for administrative tasks to keep business and operations running smoothly
Respond as a higher level triage to all customer reported issues
Phone, email and other channel customer support
Replicate and document reported issues
Engage in root cause analysis exploration and documentation for reported issues
Build and deliver support metrics reports to internal business partners
Flexible working hours in support of customer needs, including weekends and evenings

Information Technology Specialist Customer Support Resume Examples & Samples

10% Travel may be authorized for training and official duties
Knowledge of Troubleshooting Computer System Issues
Ability to Manage Desktop Services
Ability to Communicate Orally
To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process
It is your responsibility to verify that information entered, uploaded, or faxed (i.e., resume) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan. Faxed documents must be completely transmitted (fax and scan complete) by 11:59 PM (EST) on the closing date of the announcement

IT Specialist Customer Support Resume Examples & Samples

Control Number
463650600
Job Announcement Number
This position requires business travel 15% of the time
Experience that involved the planning and delivery of customer support services. Including installation, configuration, troubleshooting, customer assistance, and training in response to customer requirements; and
Experience coordinating the installation, testing, operation, troubleshooting, and maintenance of hardware and software systems
Knowledge of Information Technology Software and Hardware
Knowledge of Information Technology Policy and Procedures
Skill in Applying Information Technology Concepts and Practices; and
Skill in Customer Service
Attention to Detail - Is thorough when performing work and conscientious about attending to detail
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete

Customer Support Help Desk Specialist Resume Examples & Samples

Process support requests from Diebold customers, Diebold field service associates, and primarily electronic requests from Diebold Self Service Terminals
Provide troubleshooting and assistance as needed which will include setup and configuration, documentation and operational guidance
Follow procedures and department processes to record initial call information, steps taken toward resolution, and final resolution into department's Call Management system
Escalate calls to senior staff members upon determination that problem exceeds level of experience
Assist in developing and maintaining solutions in knowledge based systems
Associate's degree (A. A.) in computer-related field or equivalent from two-year college or technical school; or 2-3 years related experience and/or training in a technically oriented customer service department; or equivalent combination of education and experience
Must be able to satisfactorily perform all duties of Help Desk Analyst
Ability to read, analyze, and interpret product documentation and technical procedures
Ability to effectively present information and respond to questions from managers, customers, and the general public

Customer Support Install Base Data Specialist Resume Examples & Samples

The types of tasks this individual is responsible for are well defined and utilize and build understanding of standard principals and practices within a team environment
4 year degree from a college or university or equivalent
A Technical Trade Degree or related courses in computer science; or equivalent is preferable
Minimum of 2-4 experience in Customer Service, Order/Data Management or Sales Support

IT Specialist Customer Support Resume Examples & Samples

Travel may be necessary to attend training or TDY
Knowledge of customer service and support principles and methods sufficient to participate delivery of a wide range of customer support services to all serviced organizations
Knowledge of overall system software, hardware and networking to recognize interrelationships within area of responsibility sufficient to report, respond to, and resolve the less complex customer requests
Knowledge of network configuration techniques, computer equipment and assigned system software to determine source of failures
Knowledge of and skill in using system software, IT security principles and functional application software used throughout the state
Knowledge of how the hardware, software and network infrastructure related to the serviced systems along with an understanding of how they integrate together sufficient to analyze problems reported to distinguish between hardware, software, network and user-related problems
Knowledge of computer systems and information transmission systems standards and equipment sufficient to install, configure upgrade and troubleshoot hardware and software components
Knowledge of computer systems installed in customer organizations along with the customer's automation needs to participate in the planning and delivery of a full range of information technology customer support services
Knowledge of LAN/WAN standards and equipment sufficient to install, configure, and troubleshoot LAN and WAN components such as routers, hubs, switches, and servers
Knowledge of configuration management concepts and life cycle management concepts sufficient to identify the need to upgrade or enhance network component capabilities in response to network problems and deficiencies
Knowledge of methods and procedures for documenting problem analysis and resolutions sufficient to maintain records of activities
Knowledge of network use and maintenance sufficient to give needed guidance or training to customers to prevent problem recurrences and to assist more experienced specialists in resolving very complex problems
Ability to apply troubleshooting and data analysis methods to resolve operating problems
Please do not send/fax/courier/email any applications or resumes to the National Guard Human Resource Office, you must apply on-line or fax your application to the fax number listed on this announcement with the prescribed Cover Letter. The Human Resource can only process materials received through USA Jobs
Your resume and any other documents specified in the Required Documents section of this job announcement
You must click both Finish and Submit when you are done. Your Online Qualifications Questionnaire is not processed – and your résumé is not attached – until you click the Submit button, even if USAJOBS says it sent your résumé
You can upload or fax supporting documents after you Submit the Online Qualifications Questionnaire
You must complete the entire process by the closing date -- Monday, May 15, 2017
To make sure everything you submitted is successfully received, follow these steps
Go to
Click the radio button for this Vacancy Identification Number: 1944205. Click Select a Vacancy
Verify that all of your documents appear on the table with a status of Processed
You can save your work and come back later. Just click both Save and Logout. (When you want to return, go to
If you Submit more than one Qualifications Questionnaire for this position, the most recent one Submitted is the one that is used. Therefore, it is important for you to complete it in its entirety
If your résumé is going to come from the USAJOBS Resume Builder, you begin the process by clicking the button near the bottom of this page. Your résumé will be attached only to the Online Qualifications Questionnaire you complete and Submit from this session, not to any Questionnaires you may already have Saved or Submitted
If your résumé is going to be one you prepared outside of USAJOBS Résumé Builder, click this link to begin the process: Online Questionnaire
You can print a copy of this job announcement so that you can read the questions offline
Obtain and print a copy of the OPM Form 1203-FX, which you will use to provide your answers. You can obtain the form at this URL http://www.opm.gov./Forms/pdf_fill/OPM1203fx.pdf
You may submit the Form 1203-FX, resume, and any supporting documents by fax to USA Staffing and they will upload it for you
By Fax: If you are faxing a Form 1203-FX, you do not need a separate cover sheet. Simply make sure the Form 1203-FX is on top of any other documents you are faxing. If you are faxing any documents without the Form 1203-FX on top, always use the official cover sheet which is here -- http://staffing.opm.gov/pdf/usascover.pdf -- and be sure to fill it out completely and clearly. The fax number is 1-478-757-3144. Feed all documents into your fax machine top first so that we receive them right-side up

IT Specialist Customer Support Resume Examples & Samples

1-5 days per year
It is the applicant's responsibility to provide documentation or proof that he or she has met the applicable educational provisions described in this subsection. An official transcript; statement from the institution's registrar, dean, or other appropriate official; or equivalent documentation is acceptable
Once your entire application and resume is received you will receive an acknowledgement email that your submission was successful
Your application documents and resume will be reviewed and graded
All qualified applications within each area of consideration will be forwarded to the Hiring Organization Selecting Official for review and evaluation in accordance with applicable regulations and agreements. (There is no limit to the number of applications which may be considered by a selecting official within an area of consideration.)
You will receive an email informing you of the status of your application
If at any time, prior to close of business onclosing date, you have any questions about the application process you may reach the agency contact above
If your resume is going to come from USAJOBS Resume Builder, you begin the process by clicking the Build New Resume button. NOTE: Your resume will be attached only to the online Occupational Assessment you complete and submit from this session, not to any questionnaires you may already have saved or submitted
If your resume is going to be one you prepared outside of USAJOBS Resume Builder, it will need to be uploaded
You will be re-directed to Application Manager to begin the Occupational Assessment
Follow the instructions to complete your application package
You must submit a separate application package for each position you wish to apply for
Login to your USAJOBS account with your user name and password. Under "My Account" select "Application Status." This will take you to a screen displaying the vacancies you have applied for
Under "Application Status" select "More Information" for the position you wish to upload additional documents to
You will be re-directed to Application Manager to upload and/or review your application package
Once you have been re-directed to Application Manager, select "Accept and Proceed."
Select "Add Documents" and then "Upload Documents" from the list to the left. Upload your documents. You will see "Upload Successful" when you are finished
To ensure successful uploads to USAJOBS, please ensure your documents are saved in an accepted file format and are not password protected. Accepted file formats include: JPG, PDF, TXT, RTF, DOC, WPD, XFD, FDF, XFDF or HTM/HTML
Candidates must meet the basic qualifications established for the position (general and specialized experience) including any selective placement factors, listed on the vacancy announcement. Applicants who meet the minimum qualifications will be considered basically eligible and will be rated as qualified. Applicants not meeting the minimum qualifications will be informed by the HRO as to the reason for their ineligibility. Experience as described on the application/resume will be evaluated in terms of type and quality in relation to the requirements of the position
Applicants' National Guard experience (Traditional Guard) will be credited as full-time experience (day-for day) when determining minimum qualifications

Information Technology Specialist Systems Administration Customer Support Resume Examples & Samples

Occasional Travel
1 to 5 nights of travel per month may be required
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately
Managing helpdesk actions in support of an organization
Planning, developing, and implementing secure, cost-effective IT solutions for customers
Managing the configuration, installation, and integration of workstations, routers, and hardware/software components into the current enterprise
Facilitating the IT change control process
Evaluating technology alternatives and assessing them against established criteria to recommend the best possible solution for customers
Managing multiple IT projects simultaneously; and
Educating users on new IT services and technologies
If you are a veteran and you are claiming veteran's preference, you must submit a DD214, Certificate of Release from Active Duty, which shows dates of service and discharge under honorable conditions. For competitive service positions, active duty service members expecting to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days: you may be granted tentative preference by submitting a "certification" document in lieu of a Certificate of Release or Discharge from Active Duty, DD-214. This "certification" is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service under honorable conditions not later than 120 days after the date of the submission of the certification. Veteran's preference must be verified prior to appointment. Without this documentation, you will not receive veteran's preference and your application will be evaluated based on the material(s) submitted
If you are claiming 10-point veteran's preference based on service-connected disability, in addition to the DD214 or certification requirements (see above bullet), you must also submit an SF-15, "Application for 10-point Veterans' Preference, plus the proof of entitlement of this preference which is normally an official statement, dated 1991 or later, from the Department of Veterans Affairs certifying to the present existence of the service-connected disability and indicating the percentage of your disability. For more information on veterans' preference see http://www.fedshirevets.gov/job/vetpref/
Best Qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors, and who are highly proficient in all requirements of the job and can perform effectively in the position
Highly Qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors, and who are proficient in some, but not all, of the requirements of the job
Qualified - applicants possessing experience and/or education that meets the minimum qualifications of the position including all selective factors
IT Customer Support
System Administration
Technology Assessment and Implementation
Writing Communication
Oral Communication
Your Resume
A complete Assessment Questionnaire
Other supporting documents
Veterans Preference Documentation, if applicable
College transcript(s), if qualifying based on education, if applicable
Any other supporting documentation required for verification as described in the announcement

Product Specialist Probiotics Product & Customer Support Resume Examples & Samples

Coordinates site visits for probiotic customers
Provides appropriate product documentation and notifications to customers
Manages sample delivery to customers
Provides business decisions for non-productive inventory
Monitors, tracks, and resolves customer complaints including late shipments and quality issues
Leads root cause failure analysis with appropriate teams and reports findings and corrective actions to leadership
Participates in fermentation schedule review
Coordinates dispositioning out-of-spec materials
Provides administrative support for customer visits
May assist customer services with invoice processing
Occasional travel to industry trade shows and customer locations
Backup for other product specialists
Participates in continuous improvement projects
Other support duties as assigned
Proficient in SAP (or similar ERP), Microsoft Office Suite
Prior experience with probiotics manufacturing operations and/or quality management systems
Excellent customer interaction and communication skills
Comfortable with unpredictable and fast-paced work environment
Aspires to hold product manager role
Travel up to 20%
Prior experience in related industry

Customer Support Help Desk Specialist Resume Examples & Samples

Acts as a liaison between business analyst, application support, and the business
Collaborates and develops strong working relationships with production and operational units
Develops entry level reporting solutions for process monitoring and production
Supports business process changes and translate changes as they occur to existing departments and production
Evaluates information gathered for operational metrics to ensure process and systems are meeting the goals of the production unit
Performs quality assurance testing of system changes and enhancements
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job
Associate's degree (A.A.) or equivalent from two-Year College or Technical School; one to three years analytical/support experience and/or training; or equivalent combination of education and experience
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry

Specialist, Customer Support Resume Examples & Samples

Answers customer calls and provide them with price and delivery information
Checks and validates information in the system
Coordinates with different departments to provide valid information to customers
Screens and forwards customer inquiries not related to pricing and delivery to the appropriate departments
May act as back-up to support other customer service functions like Order Entry and Email functions

IT Specialist Customer Support Resume Examples & Samples

A current Resume with Specialized Experience documented which includes mm/yy - mm/yy format
Your DD FORM 214 (if available) or Service School Certificate awarding your AFSC (see AFSC listed)
Transcripts (IF education is a requirement in the Specialized Experience OR if education can be substituted in lieu of Specialized experience, see below)
TDY
An applicants RESUME must provide in detail how they meet each specialized experience listed below
It must be documented with "from (mm/yy)" and "to (mm/yy)" dates and description of the specialized experience
Techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization
Planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls
Require adaptations of guidelines or precedents to meet the needs of the assignment
Preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion
REQUIRED: HRO Application Checklist: http://co.ng.mil/jobs/hro/default.aspx
REQUIRED: A current Resume, providing military rank, email and TVA #
REQUIRED: Specialized experience documented in your resume with mm/yy to mm/yy format
REQUIRED: Your DD214 (if available) or Service School Certificate awarding your AFSC
You will be taken to the Application Manager to submit all required documents after you apply for this position
If you would like to inquire about joining the Colorado Army National Guard please contact (720) 250-1347
If you would like to inquire about joining the Colorado Air National Guard please contact Recruiting Office Supervisor at 720-847-9457
PCS funds are not available
Be advised that if selected for a military technician position where membership in a reserve component is a condition of employment, your bonus may be terminated and may or may not be subject to recoupment. Questions pertaining to recoupment may be directed to the State Incentives manager at (720) 250-1337
If this position is open to Air Force AGR applicants, AGR Applicants need to submit an NGB Form 34-1, Current Records Review RIP (available on vMPF via AF Portal, Current and Passing Report of Individual Fitness (from Air Force Fitness Management Systems – AFFMS) and Military Resume to JFHQ/HRO, Attn: Air AGR Office, 6848 S. Revere Parkway, Centennial, CO 80112. AGR applicants will be required to transfer their employment authorization (EA) upon selection for this position. Certain AGR position are fenced and your EA may not be transferable, please contact the HRO or your AGR manager if you don't know if your EA can be moved
A security clearance may be required for this position. Please contact the selecting supervisor or state security manager with questions regarding clearances. (Failure to acquire/maintain a security clearance may be grounds for termination as a Technician)
Unless stated otherwise: Must be fully qualified or able to obtain AFSC within one year hire if this position is listed as immaterial against NGB compatibility requirements. If there is a compatible, required, or restricted AFSC listed in this announcement - you will need that AFSC to qualify for the position. If this position requires specific ASVAB scores, please contact the selecting supervisor with any questions
This position may be contingent on the vacancy of the incumbent even if not otherwise stated in this announcement. Please contact the HRO with any questions regarding hiring dates
Unless stated otherwise: If this position is posted as an Indefinite Technician it may be converted to Permanent without further competition. Please contact the HRO with any questions regarding employment status
Per ARNG-HRH Policy Memorandum #10-39, mandatory Full Time Staff (FTS) training is required within a year of hire as a condition of employment in vacancy announcements for both Technician and Active Guard Reserve positions. Failure of new FTS personnel to complete NGB prescribed courses at PEC within the first year of employment may be cause for reassignment to other full time positions or termination of their employment
We use E-Verify to verify the identity and employment eligibility of all persons hired
HRO Application Checklist: http://co.ng.mil/jobs/hro/default.aspx
A current Resume, providing military rank and TVA #
Specialized Experience documented in your resume with mm/yy to mm/yy format

Specialist, Tech Customer Support Resume Examples & Samples

Advanced technical proficiency of commonly used operating system, including Microsoft products
Experience with Apple Macintosh, TCP/IP Networking, serial communications and database management desirable
Microsoft Exchange expertise essential
Knowledge of IIS 7 and Audio-Visual equipment is desirable
Strong interpersonal communication skills required. Ability to effectively communicate in a professional manner
Pleasant and professional phone etiquette
Strong organizational skills and ability to effectively prioritize work to meet established deadlines
Ability to work with minimal supervision and ability to handle non-standard events
Must be a team player, have a positive attitude and be flexible
Requires independent analysis and judgment skills in using prior experience and knowledge of Steelcase’s products to successfully resolve standard and non-standard customer support issues
Ability and willingness to work extended hours, as necessary, to effectively accomplish assigned tasks
Language requirements: Fluency in English and Mandarin

Customer / Provider Support Specialist Resume Examples & Samples

Provides First Level Support. Serves as a knowledgeable and helpful representative of Cotiviti when responding to inbound inquires. Acknowledges the caller, determines the nature of the call and provides a customer-centric, first point of contact to answer inquires, follow-up on claims or disputes, or redirects to internal audit teams or other professionals to achieve satisfactory issue resolution
Completes Requests for Additional Information. As requested or required, reaches out to providers to follow-up on records that were requested by Cotiviti. Place “courtesy calls” to ensure missing records are accounted for
Provides Strong Communications. Serves as a key point of contact and facilitate responses for inquiries and data requests from both internal and external customers. Communicates directly with the client or providers as necessary following established processes and procedures
Meets or Exceeds Standards for Productivity. Maintains productivity goals and standards set by the department. Insures all department rules and processes are followed. Alerts manager of system issues or other issues impacting productivity
Meets or Exceeds Standards for Quality. Achieves the expected level of quality set by the department. Accurately maintains data entry of key information into spreadsheets and databases. Provides management team with call center statistics and reports as needed and requested. Alerts manager of issues or concerns impacting quality of work
High School graduate or equivalent education
3+ years’ administrative support; with at least 1 year in a customer support role
Computer proficiency in Microsoft Office applications and system databases
Requires working knowledge of and applicable industry based standards - specifically around PHI and HIPAA compliance
Ability to work well in an individual and team environment

Customer Support & Logistics Specialist Resume Examples & Samples

Assist with accurate customer order processing (order entry)
Help man the phone queue (avaya order desk)
Ensuring order fulfillment cycle is adhered to from PO receipt to POD receipt
Liaising with 3PL warehouse and freight providers to track order deliveries
Assist in ensuring 3PL KPI’s are met
Validating order backlog
Assist with pricing validation audits relative to contract pricing
Ensuring supply chain activities like inventory stock into Canadian warehouse is fulfilled (assist in inter-company stock replenishment)
Assist with return process (reverse logistics) – customer returns
Maintaining good customer data quality – CDQ updates
Assist with operational best practices – help setup or revise SOP’s
Validating customer terms and agreements based on contracts while updating internal records
Maintain a working and up-to-date knowledge of Company products, including pricing and product codes ensuring all associated documents and paperwork correlate, to include issuing price lists to customers once approval is gained through the appropriate channels
Assist team with other projects/initiatives currently underway
College Diploma
Oracle ERP experience is a must
Understanding of basic supply-chain functions (procurement, inventory, logistics)
MS Office/Excel experience is a must
French Bilingual is an asset
Ensuring accuracy in order processing activities as well as a few supply-chain activities
Customer account management as well as warehouse management with being responsive and provide solutions ensuring customer satisfaction

Specialist, Customer Support Resume Examples & Samples

Provides First Level Support. Serves as a knowledgeable and helpful representative of Cotiviti when responding to inbound inquires. Acknowledges the caller, determines the nature of the call and provides a customer-centric, first point of contact to answer inquires, follow-up on claims or disputes, or redirects to internal audit teams or other professionals to achieve satisfactory issue resolution
Completes Requests for Additional Information. As requested or required, reaches out to providers to follow-up on records that were requested by Cotiviti. Place “courtesy calls” to ensure missing records are accounted for
Provides Strong Communications. Serves as a key point of contact and facilitate responses for inquiries and data requests from both internal and external customers. Communicates directly with the client or providers as necessary following established processes and procedures
Meets or Exceeds Standards for Productivity. Maintains productivity goals and standards set by the department. Insures all department rules and processes are followed. Alerts manager of system issues or other issues impacting productivity
Meets or Exceeds Standards for Quality. Achieves the expected level of quality set by the department. Accurately maintains data entry of key information into spreadsheets and databases. Provides management team with call center statistics and reports as needed and requested. Alerts manager of issues or concerns impacting quality of work
High School graduate or equivalent education
3+ years’ administrative support; with at least 1 year in a customer support role
Computer proficiency in Microsoft Office applications and system databases
Requires working knowledge of and applicable industry based standards - specifically around PHI and HIPAA compliance
Ability to work well in an individual and team environment

Tool Development Specialist, Customer Support Resume Examples & Samples

Version Contorl System (TFS)
AGILE and SCRUM experience
Continuous Delivery
Jira

Clinical Specialist Customer Support Resume Examples & Samples

Works within regional customer environment to provide clinical support and training delivery for Terumo BCT product applications
Provides telephone support for customers and field-based associates. Coordinates, directs, and delivers customer training programs
Delivers training to customers and BCT associates
Provides training, implementation and support for the launch of new products to customers and BCT associates
Performs ongoing assessment of customers’ needs and problems as identified through call reports, input from field-based specialists and trainings on-site
Documents and provides written solutions to recurring problems, including input for variation of training tools and provision of training
Identifies and solves complex or unusual customer issues in a timely manner
Identifies the need for protocols using Terumo BCT instruments
Facilitates the capture and sharing of knowledge within area of expertise through journal review, training opportunities, and knowledge management system
Works with Global Support and other departments to develop, implement, track, report, and act upon Regional Support metrics
Analyzes regional customer needs and trends. Participates in a multidisciplinary team environment to assess therapy needs, provide support, and resolve customer issues
Provides detailed input/feedback to the Product Management Team to recommend changes in product design, manufacturing, quality, or any other aspect of the product or service
Relevant clinical experience in donor and therapeutic aphaeresis, RN, MT or equivalent
Experience in delivery of training programs is required
Experienced with project management, with the ability to facilitate cross-functional team interaction and conflict confrontation and resolution
Experience in an external customer-facing role such as sales, training, or customer support
Ability to assess customer needs and market trends within the context of product and business capabilities and the ability to translate this assessment into a workable strategy
Strong, demonstrated expertise in product and therapy knowledge
Demonstrated ability and desire to teach. Demonstrated self-confidence and effectiveness in dealing with a wide variety of student types
Ability to interact professionally and effectively with customers, physicians, nurses and other technical medical staff
Demonstrated ability to work in a collaborative environment to deliver training and support programs and documentation
Ability to assess customer needs, market trends, and competition within the context of product and business capabilities and the ability to translate this assessment into a workable strategy
Ability to diagnose, understands, and solves complex system issues
Ability to effectively communicate technical material in a non-technical manner
Knowledge and use of relevant PC software applications and skills to use them effectively
Demonstrated ability to communicate effectively both verbally and in writing
Or-

Athlinks Athlete & Event Customer Support Specialist Resume Examples & Samples

Provide customer service for Athlinks/ChronoTrack’s web-based applications to participants, event directors and timers over the phone and through email
Create, maintain and support registration forms for events, company accounts for results upload and series management and event digital media needs
2 to 4 year degree preferred or equivalent experience
Experience in a support role at a company with high volume transactions; values excellence in support, able to be patient with customers, solutions oriented, high degree of emotional intelligence
High Technical Aptitude
Strong communication skills (both verbal and written)

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