Senior Manager, Quality Assurance Resume Samples
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Senior Manager, Quality Assurance Resume Samples
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CN
C Nitzsche
Conner
Nitzsche
677 Nella Trail
Houston
TX
+1 (555) 378 5990
677 Nella Trail
Houston
TX
Phone
p
+1 (555) 378 5990
Experience
Experience
Chicago, IL
Senior Manager Quality Assurance
Chicago, IL
Fritsch LLC
Chicago, IL
Senior Manager Quality Assurance
- Building collaborative relationships
- Managing performance
- Reporting to the General Manager of Amgen Germany GmbH on quality matters
- Managing and facilitating GDP/GMP inspections/audits and conduction of regular self inspections
- Obtaining and maintaining pharmaceutical establishment licenses for wholesale distribution of Amgen products
- Holding a valid PMP designation from the Project Management Institute (PMI) is an asset
- Fostering teamwork
Boston, MA
Senior Manager, Quality Assurance
Boston, MA
Maggio, Quitzon and Murphy
Boston, MA
Senior Manager, Quality Assurance
- Assist in development, implementation and management of ATC management system (Oracle Agile)
- Lead QA managers and Engineers to develop and execute test plans for capabilities of Workday Financials
- Assist in the management and execution of supplier change management system for contract labs, CMOs and GMP service providers
- Provide input to the development of personal performance goals and departmental objectives
- Strong working knowledge of development life cycle management
- Report on status of development, quality, operations and system performance to management
- Assist in the management and execution of supplier change management system for raw materials and components
present
Boston, MA
Senior Manager, Quality Assurance & Testing
Boston, MA
Marvin-Grimes
present
Boston, MA
Senior Manager, Quality Assurance & Testing
present
- Analyze performance test results and provide explanations of results
- Lead and/or perform various types of testing including Functional, Integration, Black Box/White Box, User Acceptance, Load, Regression, and Performance
- Lead Performance Testing teams and implement methodologies, tools and techniques to deliver performance testing for all applications across multiple channels
- Measure and evaluate product and QA team performance; collect and compile statistical reports and drive and recommend improvements
- Lead and/or create and execute manual and automation test cases
- Set strategy and direction at an operational level and collaborate with other teams to establish and execute on common goals
- Maintain and adjust existing automated solutions to reflect changes and make improvements
Education
Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
New York University
Bachelor’s Degree in Computer Science
Skills
Skills
- Strong communicator and able to clearly articulate complex issues and technologies to various audiences
- Strong background in QA processes and methodologies
- Strong understand of software development processes and best practices
- Experience managing direct reports
- Experience managing geographically distributed teams highly desired
- Experience developing and maintaining financial capital budgets
- Willing to take ownership of problems and see them through to resolution
- Able to operate independently with little-to-no oversight
- Ability to balance between long-term strategy vision and day-to-day tactical activities
- Engineering, Computer Science
15 Senior Manager, Quality Assurance resume templates
Read our complete resume writing guides
1
Senior Manager Quality Assurance Resume Examples & Samples
- Identifies and implements improvements to the PM QA processes, procedures and overall project management control environment based on input from key stakeholders. Supports assessments and collaborates with other parts of the Bank (Finance, Technology, Corporate Audit, Business Groups) to develop recommendations to improve BMO’s delivery capability (including program/project management)
- Continually advances the professional practice. Be and be seen as knowledgeable with specific expertise in program/project delivery. Supports EPMO leadership in maintaining an effective centre of competency, and Corporate Support Area
- Ensures compliance with regulatory and Operational Risk Management Framework requirements
- Reviews spot checks and PMO control assessment reports of other QA staff to provide independent validation of key conclusions and results
- Expert risk management skills
- Advanced understanding of financial industry regulations, including audit, risk management and OSFI/OCC specific requirements
- High level of knowledge in internal controls and risk assessment
- Expert relationship management capabilities and interpersonal skills
- Proven track record of thought leadership and ability to generate relevant recommendations that clearly contribute to business success
2
Senior Manager Quality Assurance & PMO Standards Resume Examples & Samples
- Have previous PMO Audit experience, including the auditing of standards and templates
- Have previous experience in the Assessment of controls within the PMO
- Have excellent communication skills, including the ability to interact with “C” level executives, and influence senior level stakeholders
- Monitors the project management reporting and project control environment within the bank. This includes performing program/project spot checks and PMO control assessments (QA reviews) to evaluate adherence of program/project execution against expectations of PM Corporate Standard. This includes determining the nature, extent and timing of QA reviews, performing the QA reviews, and the formulation of insightful QA reports which provide clear and concise insights on issues and risks which will assist management in fulfilling its responsibilities
- Ensures open and effective lines of communication are maintained with the management/representatives throughout the QA process from initial planning to report distribution and follow-up
- Effectively manages conflict when it arises with stakeholders and colleagues
- Auditing (Quality assurance reviews) of business group PMOs, Programs, and projects to confirm compliance to Enterprise Project Management Standards. Identifies control deficiencies within PMOs/programs/projects and recommends improvements
- Advising Executives/PMOs on the implementation of Enterprise PM Framework and standards
- Possesses a university degree/college diploma and/or 10+ years relevant work experience
- Expert program and project management knowledge and demonstrated skills
- Expert presentation, written and verbal communication skills which bring clarity and precision at executive levels
- Energetic and results oriented
- Is an exemplar of Our Way behaviours and their related outcomes
- Exhibits proficient knowledge of business standards and professionalism, operational processes and methodologies from both an industry and BMO perspective
3
Senior Manager Quality Assurance Resume Examples & Samples
- Testing approaches/methodologies, Quality Controls, Waterfall & Agile SDLC
- Strong Presentation Skills, Facilitation and Communication Skills
- Knowledge of financial products such as fixed income/derivatives (Bonds/Repos), Trade Lifecycle, booking, settlement, P&L reporting
- Must have knowledge and testing experience using Mainframe, DB2, Java, SQL (Oracle preferred), Tomcat, Unix (Linux) technologies
- Experience on data comparison and reporting tools, Python, beyond compare, advanced excel
- Test Automation technologies, QTP and SOA based tools
4
Senior Manager Quality Assurance Resume Examples & Samples
- Create and oversee business quality improvement plan with senior management. Develop a comprehensive “first line of defense” for the business to ensure compliance with critical legal, regulatory, and policy requirements
- Create a robust framework to risk rank processes, then develop and manage an effective quality assurance program to monitor key business processes. Develop, execute and maintain tests to ensure adequate controls and proper procedural adherence
- Develop reporting tools that clearly and effectively communicate results of monitoring and activities. Develop and implement systems to identify measure, report upon, respond to, and remediate risks incidental to business practice
- Provide an independent monitoring function to review customer phone calls, agent scorecards, and related activities. Help create and monitor qualitative and quantitative reports reflective of the overall call and operations performance metrics. Provide trending reports demonstrating impact from coaching and training
- Proactively identify emerging risks and performance trends, and effectively communicate this information to process owners and senior management to avoid “surprises”. Develop and maintain process maps for key functions within center ensuring clear representation of decision points, decision makers and control points
- Lead Servicing’s existing Quality Assurance function (20+ FTE focused on Loan File Reviews) and build a small team of QA professionals to continuously enhance process outcomes and customer experience. Provide overall staff management for team, including recruiting, performance coaching and developing team members
- Maintain abreast of key Legal and Regulatory developments and effectively incorporate knowledge of legal, regulatory and industry requirements into review structures
- Work in conjunction with business leads and training department to ensure Policies and Procedures are up-to-date, and develop and implement mandatory training and tracking process in conjunction with corporate compliance
- Four-year college degree or equivalent work experience
- 5-10 years’ experience in Consumer Finance, Lending, Leasing or Banking Operations
- Seven years of progressively responsible professional experience with five or more years of management experience
- Three years’ experience in Quality, Compliance, Internal Audit, or related control function
- Possess a strong working knowledge of legal, regulatory and industry requirements including General Banking / Consumer Financial Services Regulations such as: Fair Lending, Fair Credit Reporting, UDAAP, Dodd-Frank
- Proven capability to perform root cause analysis
- Strong analytic and data management skills, including data analysis (i.e., Regression, tests of statistical-significance) and data presentment (i.e., Histograms, Trend Analysis, etc.)
- Polished communications skills including experience developing materials for and presenting to senior executive audiences (e.g., PowerPoint decks)
- Quality Assurance program management experience with a proven track record of driving improvements in quality
- Excellent computing skills and experience including MS Excel, PowerPoint, and Word
- Manage Retail Lending’s QA File Review Process
- Four year degree in Business, Accounting, Engineering, Mathematics, or another analytically-rigorous field of study
- 5+ years’ experience in Mortgage Servicing or in Lending Operations (e.g., Mortgage Processing, Auto Lending, etc.) or Call Center management
- Experience developing and implementing QA programs
- Working knowledge of mortgage-industry specific regulations such as RESPA, TILA
5
Senior Manager Quality Assurance Testing Resume Examples & Samples
- Manage testing for large, complex projects including the E-IAP project by reviewing and evaluating requirements and design documentation, developing test strategies, approving the preparation of comprehensive test documentation, overseeing daily testing activities and monitoring the ongoing progress of testing. Responsibilities include overseeing projects managed by Test Managers
- Participate in the process to establish, communicate and manage objectives, strategies and plans for the Testing area of UAT, ensuring quality principles are adhered to in a ‘speed-to-market’ culture
- 6-8 years of progressive experience in similar capacity
- Solid understanding of change process and related systems/ technology to deliver code to UAT servers, controllers and PC's and the ability to assess the risk and impact of the changes
- Expert understanding of code library management and ENDEVOR commands
- Complete understanding of the relationship between complex banking systems, their interfacing applications, environmental resources and code layering; this seasoned and specialized knowledge is acquired through hands-on experience with the business and technical dimensions of multifaceted projects
- Full awareness of current and future projects planned for Domestic banking and Alternate Delivery Channels to provide strategic recommendations and direction
- Strong decision making skills to resolve conflicts arising over a wide range of UAT activities
6
Senior Manager, Quality Assurance Resume Examples & Samples
- 5+ years' experience in system level performance profiling and optimization
- Led the change effort resulting in highly available and optimized Application Services that are maintainable and sustainable by the Application Team. Prepares and reviews documentation of Application Service Implementation and Interaction Patterns for Optimal Performance
- Deep Hands on Experience with Service Oriented Architecture (SOA) and RESTful Services
- Demonstrated Experience in Defining and Implementing Production Proactive Performance Monitoring of the Application and Database
- Strong Incident Root Cause Analysis on Application Performance Execution and Application Interaction with other components in the cloud
- Ability to clearly document own work products and review and contribute to the documentation across multiple projects
- Experience with project testing, implementation, and deployment activities that include coordination of activities from more than one team
- Estimate the technical work effort and lead teams in completion of medium to large sized projects
- Serve as an escalation point for technical problems across multiple technical areas
- Identify strategic tools and processes for improvement across the body of work within assigned team
7
Senior Manager, Quality Assurance Resume Examples & Samples
- Manages a Quality Assurance team responsible for the planning and successful completion of product and service testing
- Provides guidance to the Quality Assurance and Product and Development teams in identifying product and technical requirements. Serves as primary point of contact between the Quality Assurance team and Product and Development teams
- Works with Program management team as well
- Directs the development of test cases and detail test scenarios for Quality Assurance Engineers. Identifies potential test applications and automation tools
8
Senior Manager, Quality Assurance Resume Examples & Samples
- Leads the operation of the organization's total quality management (TQM) program
- Develops a communications strategy and approach to deliver communications to employees
- Defines and develops training and related reward systems
- Identifies, develops and leads key process improvement efforts and influences cross-functional efforts
- Defines and develops systematic approaches for assuring high quality services
9
Senior Manager, Quality Assurance & Testing Resume Examples & Samples
- Manage quality assurance team consisting of staff and partner resources that are geographically dispersed
- Attract, retain, and develop team members
- Resolve issues and collaborate with customers, peers and partners to escalate issues as appropriate both up and across the organization
- Lead and/or create and execute manual and automation test cases
- Lead and/or perform various types of testing including Functional, Integration, Black Box/White Box, User Acceptance, Load, Regression, and Performance
- Identify, investigate, document, and track issues and validate after defect resolution
- Maintain up-to-date test documents, plans, and frameworks
- Measure and evaluate product and QA team performance; collect and compile statistical reports and drive and recommend improvements
- Analyze performance test results and provide explanations of results
- Develop and implement automation scripts
- Drive QA automation and collaborate on IT best practices – especially in continuous test, build, and integration
- Maintain and adjust existing automated solutions to reflect changes and make improvements
- Meet target deployment schedules; complete tasks being assigned; and provide progress/issue reports promptly
- 5+ years’ manual test experience and 3+ years automation test experience on desktop web, mobile web, and mobile apps
- 2+ years’ experience managing a QA team
- 1+ year of experience of hands-on writing automation scripts in Selenium WebDriver, Appium, Sikuli, Python, or related technology
- Familiar with Drupal, Jira, ALM, Agile methodology, and the concepts of continuous integration with Jenkins
- Outstanding written and verbal communication skills
- Can effectively manage ambiguity and thrive in a fast-paced, dynamic environment
- Able to work overtime including nights and occasional weekends as needed
- BS/ BA degree in Computer Science or a related technical field
10
Senior Manager, Quality Assurance & Testing Resume Examples & Samples
- Lead multiple, broad and highly complex teams and/or projects which are diverse in scope (e.g. full line of business, tier 1-4 projects)
- Set strategy and direction at an operational level and collaborate with other teams to establish and execute on common goals
- Direct/manage activities spanning across multiple product lines/businesses, involving significant scope and complexity
- Deliver and execute on an Automation strategy that can support the needs of IT and Business teams that employ a wide range of delivery methodologies (e.g. agile, rapid, and waterfall)
- Lead Performance Testing teams and implement methodologies, tools and techniques to deliver performance testing for all applications across multiple channels
11
Senior Manager, Quality Assurance Process Resume Examples & Samples
- Documents new and updates existing Process and Procedures
- Support and Conducts Root Cause Analysis on select production issues
- Performs analysis and recommendations for QA and the SDLC
- Trains new staff on policies , procedures and tools (Quality Center)
- Administration and support of HP Quality Center
- Maintain and Develops Quality Reports using information from multiple data sources, analyzing data and use of data outcome to manage and monitor quality improvements
- Creates QA audit reports
- Conducts process inspections
- Support internal and external auditing activity providing necessary data samples and follow-up on audit corrective actions
- There are no supervisory responsibilities associated with this job
- Bachelor’s degree required, preferably in Computer Science or a related field and/or equivalent combination of education and experience preferred
- Minimum of 10 years of relevant quality management experience
- Must have experience of participating or running quality training programs; certified Trainer an asset
- Possess management leadership abilities and skills,
- Demonstrated experience coaching and developing individuals
- Strategic thinker and strong analytical skills
- Ability to influence and motivate others
- Good public speaking and presentation skills
- Inventory Management
- Process Implementation and Training experience
- Interpersonal skills and ability to interact and work with staff at all levels
- Spelling, grammar, proofreading and editing skills
- Creative technical writing ability
- Experience with administration of HP ALM Quality Center
- Experience in SQL for QA report development
- Knowledge of various SDLC (Agile, Waterfall etc..) and their processes
- Knowledge of Industry standards for software quality (ISO, Malcolm Baldridge etc.)
- Experience in Quality Assurance programs and process improvement initiatives
12
Senior Manager, Quality Assurance Resume Examples & Samples
- Develop, mentor, and manage geographically and culturally diverse team of both full-time employees and contractors
- Oversee the integration and qualification of a diverse set of video and video-on-demand technologies ranges from content storage, content delivery, video resource management, and video distribution systems
- Represent and advocate QA with partner development, engineering, and operations teams
- Work collaboratively with internal and external partner development, engineering, and operations teams to incorporate QA processes and methodologies
- Prepare and manage labor, capital and operational budgets of QA team
- Define, implement, execute, and maintain QA processes and procedures
- Define, implement, execute, and maintain a test automation development strategy
- Define, implement, and report on key performance indicators pertaining to QA
- Report on project and QA activities to senior leadership
- Provide technical input and support to test teams
- Oversee test environment strategy and direction
- Strong communicator and able to clearly articulate complex issues and technologies to various audiences
- Strong background in QA processes and methodologies
- Strong understand of software development processes and best practices
- Experience managing direct reports
- Experience managing geographically distributed teams highly desired
- Experience developing and maintaining financial capital budgets
- Willing to take ownership of problems and see them through to resolution
- Able to operate independently with little-to-no oversight
- Ability to balance between long-term strategy vision and day-to-day tactical activities
- Comfortable working in a fast paced agile environment. Requirements change quickly and our team needs to constantly adapt to moving targets
13
Senior Manager, Quality Assurance Resume Examples & Samples
- ThisSr. Mgr., QA will lead a team that ensures effective implementation and execution of the Kraft Heinz Supplier Quality Management System across an assigned product category. The position provides visible quality leadership ensuring that KFG supplier quality standards are understood and met through on-site assessments. This position also ensures that best practices are replicated across the category. This position requires travel up to 70%
- 7-12 years of experience in food or CPG industry is required
- 3-5 years of leadership/supervisory experience is required
- Working knowledge of quality systems and policies, HACCP, and ISO/GFSI systems
- Understanding of the procurement processes
14
Senior Manager, Quality Assurance Resume Examples & Samples
- Management, Leadership Development, and Coaching: Leverages goal setting, ongoing assessment, coaching, and performance evaluation to support performance and behavior objectives for direct and indirect reports in the function. Understands and communicates the functional group's vision and creates alignment of their area to that vision. Recognizes test needs and identifies/creates opportunities within workgroup. Sets uncompromisingly high standards of performance for self and subordinates. Contributes to succession, diversity and talent pool planning. Displays a strong work ethic and sense of urgency. Demonstrates strong initiative to make things happen. Acts as a role model and mentor for managers and team members up to Sr. Manager Position. Translating broader business initiatives into clear team objectives and concrete individual goals, aligning appropriately with other groups for efficient, coordinated action. Monitoring progress and results; give feedback effectively and make tough decisions when appropriate. Bring thought leadership and negotiate with reason, logic and objectivity. Delegates tasks and continuously strives to raise the bar to higher standards of performance
- Organization/Vendor Management: Engages with vendors to develop collaborative partnerships and drive execution excellence. Holds vendors accountable for deliverables and their SLAs. Identifies and proposes alternative solutions to upper management regarding obstacles, resources and other operating issues. Drive vendor Roadmap to ensure T-Mobile quality managements are adequately met and close any test gaps. Obtains quotes and negotiates purchase for vendor supplied SW/HW and contracting services in the best interest of T-Mobile
- Operational Excellence: This position is accountable for test planning, execution, reporting and delivery of multiple technology platforms. It is also accountable for ensuring that Automation is done as part of test delivery rather than an afterthought. This includes meeting test automation targets and sustaining test automation practice and execution on daily basis. This position will ensure that test project delivery excellence is applied across the legacy platforms as well as new platforms. Works with business and IT leadership to prioritize tactical issues to address immediate business needs while maintaining strategic direction. Plans staffing needs and allocations to support projects, initiatives, and support. Communicates effectively with IT management, business partners and peers. Takes a 'no surprises' approach to communication within technology and with the business
- Adherence to Test Engineering Best Practices: Ensures that Test Engineering plans for new major releases and key features are properly approved and executed within standards. Works with business and IT leadership throughout the strategic planning process. Displays a strong ambition in gaining skills and knowledge that benefit T-Mobile and its employees. Stays abreast of industry trends and best practices and provides thought leadership on technical trends such as continuous testing, agile development and extreme programming. Guides managers and other technologists to make sound decisions that support company priorities
- Minimal overall IT experience of 12+ years
- 8+ years QA management experience including managing people and large teams (including vendors and employees)
- 3 + years of experience creating and presenting technical and financial business cases to senior management
- Minimum of 4 years in test management of digital platforms and products
- Demonstrated ability to mentor technical management and technical professionals
- Ability to organize several teams and focus on best practices, particularly regarding E2E and component level testing
- Strong working knowledge of development life cycle management
- Experience working in a virtual team environment; ability to form a team within a virtual work environment
- Experience working with on/off-shore teams to produce quality and timely results
- Ability to communicate effectively across a variety of different levels of management and individual contributors
- Experience with some or all of the following tools and practices: Web services and micro services, Quality Center, Automation Frameworks, Continuous Integration and Delivery Pipelines using tools such as Selenium, JMeter, Performance Center, Quality Center, Jenkins, Puppet, Security Testing Tools, Service Virtualization and Cloud Implementation
- Experience in a Wireless industry is preferred
- Technical Expertise with a broad range of Web based technologies, tools and standards across desktop, web, mobile and handset
- Skills and knowledge acquired through professional Development, Tech. Lead, and Management experience are required in each of the following areas: Human Performance, Organizational Effectiveness, Project Leadership, Change Management, Release Management, Configuration Management, Systems Development Life Cycle Methodologies, Quality Assurance and Testing, Requirements Gathering, and Systems Analysis and Design
- Experience with managing a distributed delivery team that may contain an offshore component
- Financial/Fiscal Responsibility: Helps forecast and maintain budget. Help in creating purchase orders and reconciling invoices
15
Senior Manager, Quality Assurance Resume Examples & Samples
- Work closely with Manufacturing and Supply Chain personnel to ensure that raw materials used in CTM manufacturing operations and processes are under a state of control, well documented, unexpected incidences investigated, root causes identified, corrective actions determined and implemented, risk management concepts utilized and continuous improvement opportunities identified and effected
- Provide Quality oversight of the receipt and release of raw materials and related GMP warehouse operations
- Manage the Supplier Qualification Program and perform audits of raw materials suppliers, contract laboratories, storage facilities, contract manufacturers and other GMP service suppliers
- Provide Quality oversight of manufacturing and testing of CTM batches manufactured at contract manufacturing organizations (CMOs)
- Ensure that the proper policies and procedures are in place and being followed
- Partner with cross-functional teams to investigate and resolve product quality impact issues
- Coordinate remediation and corrective action activities associated with raw materials, CMOs and other contracted services
- Identify and manage continuous improvement projects with the objective of achieving quality, reliability and cost improvements
- Foster an environment of collaboration with manufacturing, supply chain and technical support groups
- Provide leadership and interact frequently with functional peer and senior group managers
- Collaborate with cross functional teams to meet targets and timelines and to assure a state of inspection readiness
- Provide risk-based decisions to assure effective use of resources
- 10 or more years of extensive biotechnological and/or pharmaceutical experience
- Previous audit experience, auditor certification (CQA, AQS) preferred
- Strong analytical, problem solving, and project management skills
- Excellent interpersonal/communication/influencing/negotiation and leadership skills
- Extensive knowledge of raw materials, manufacturing operations, processes, and technologies
- Knowledgeable of FDA and EMA regulations including cGMPs
- Detail and goal oriented and able to exercise good judgment
- Ability to effectively manage people and resources and to make quality decisions under difficult/stressful situations when required
- Ability to work independently, and in a team environment
- Ability to travel domestically and internationally up to 20% of the time
- LI-TW
16
Manager / Senior Manager Quality Assurance Resume Examples & Samples
- Provides quality assurance operational support and supervision to 5 EU Affiliates and 4 Distributor markets
- Holds regular Quality Management Reviews with affiliates
- Supports license changes, applications and inspections
- Implements and maintains quality systems for and at Affiliate sites
- Supports recall process and distributed product related issues namely potentially falsified medicinal products
- Monitors market activities and escalates issues immediately
- Supports distribution partners and vendor management program
- Establishes and maintains currency of quality agreements
- Oversees Management Reviews with distribution partners
- Provides quality assurance oversight to Expanded Access programs
- Supports medicinal product and medical device launches and ensures continuous supply of product
- Supports distribution model changes and product serialization
- Minimum of 6 years of experience in pharmaceutical or biotechnology industries in GDP or GMP environment; Responsible Person, QA or Regulatory experience preferred
- Excellent communication skills, able to communicate at all levels of the organization, assertive and diplomatic being able to influence without direct reporting line
- Ability to work cross-functionally and in an international environment with people from multiple cultural backgrounds
- Fluent English ( written and spoken) is a must
- University Degree in life sciences or related faculties preferred
17
Manager / Senior Manager, Quality Assurance Resume Examples & Samples
- Provide QA support in the development, technology transfer, scale-up, establishment, validation and manufacturing of drug processes of clinical drugs at CMOs
- Provide effective QA support for the review disposition of clinical lots
- Review and approve Production Records, Specifications, Test Methods, Validation Protocols and Stability Protocols
- Perform QA Review of master batch records, executed batch records, test results and certificates of Analysis from CMOs, including any deviation and investigation reports related to lot release for drug substance or drug product as assigned
- Act as a compliance resource to provide guidance and assistance towards resolution of simple to complex deviations, quality investigations, lab investigations, CAPAs and change control; review and may approve quality system documents related to manufactured products
- Work directly with operating entities (internal and CMOs) to ensure that clinical drug substance and drug product meet all required quality standards and specifications
- Ensure that procedures and practices at CMOs adhere to cGMPs and regulatory requirements of FDA, EMA and other regulatory agencies, as required
- Coordinate and communicate with internal SMEs and CMOs on quality related issues to facilitate corrections, clarifications, and resolution of associated quality issues in a timely manner
- Partner with stakeholders such as Legal, Regulatory Affairs, Clinical Operations, etc. regarding compliance issues and provide compliance guidance to all audited parties to encourage process improvement; serve as an expert in the interpretation of quality/ regulatory requirements and expectations
- Ensure compliance with quality systems such as change control, quality investigations, and CAPA resolutions
- Participate in due diligence visits and/or audits for the qualification of new CMOs as assigned
- Plan, schedule and perform QA compliance audits (internal and external) as assigned
- Report audit findings to management with recommendations for resolution and verify appropriate corrective actions have been implemented and documented
- Prepare, review and approve CMC sections of regulatory filings as assigned
- Initiate or revise internal SOPs applicable to internal functions as well as outsourced functions
- Provide internal GXP training as required
- Represent the quality assurance department on cross functional project teams
18
Senior Manager, Quality Assurance Resume Examples & Samples
- This role will be responsible for overseeing a governance framework including a policy approved by the Board of Directors and a management level policy, periodic reporting, detailed accountabilities, planning standards, and regular reporting
- You will also provide guidance to regulatory reporting processes in China and prioritize the list according to inherent regulatory risk, process maturity, degree of automation, complexity, and other relevant factors
- Besides, one of the key responsibilities is to coordinate with relevant departments to integrate data reporting quality management into requirements for IT systems, new product launches, budgeting, process redesigns, and other appropriate areas
- Finally, you will also ensure requirements for IT system projects take into account meeting regulatory reporting, business process quality, and data quality needs
19
Senior Manager, Quality Assurance Resume Examples & Samples
- Minimal overall IT experience of 10+ years
- 6+ years QA management experience including managing people and large teams (including vendors and employees)
- Includes experience with some or all of the following tools and practices: Web services and micro services, Quality Center, Automation Frameworks, Continuous Integration and Delivery Pipelines using tools such as Selenium, JMeter, Performance Center, Quality Center, Jenkins, Puppet, Security Testing Tools, Service Virtualization and Cloud Implementation
20
Senior Manager Quality Assurance Resume Examples & Samples
- Provide quality and cGMP input and oversight for all start-up project activities through to commercial readiness and ongoing product disposition
- Provide QA oversight of risk based verification activities. Review and approval of equipment/utilities verification documentation from design to post execution
- Provide quality oversight for implementation of Manufacturing Execution System (MES) and development of batch records
- Lead regulatory inspections for the Biologics facility
- Administer the site change control, deviation and CAPA systems on site for the Biologics Facility
- Develop and implement quality metrics for the QA Biologics team
- Hire, mentor and develop the QA Biologics team
- Ensure schedules for review and approval of SOPs, master batch records, policies, operational standards, validation protocols and reports are maintained to meet the needs of Clinical and Commercial Operations groups
- Provide support for deviation investigations, including root cause analysis, and corrective & preventative action (CAPAs) proposals and initiatives
- Deliver Quality Assurance review and approval of as required
- Actively contributes to continuous improvement activities
- A minimum of 7-10 years relevant experience within the pharma industry or a related field
- 3-5 years’ experience in a QA environment in a leadership role
- Strong knowledge of cGMP requirements for pharmaceutical manufacturing required. Experience of sterility assurance for drug substance and/or drug products and in manufacturing processes for pharmaceutical products and processes strongly desirable
- Direct experience of GMP management within a pharma/biopharma company is essential, and will include exposure to FDA, HPRA or other authorities of similar standing
- Excellent accuracy and attention to detail
- Good knowledge of relevant computer packages e.g. Trackwise or similar
- Planning and organizing skills are required to plan, execute and track commitments of Quality Assurance and to adjust to changing priorities
- High level technical skills including analytical, auditing, pharmaceutical manufacturing and regulatory inspection management. Technical writing skills required
- Excellent interpersonal skills are required, as is the ability to communicate well, both verbally and written
- The individual in this position is expected to represent Alexion Pharmaceutical interests, objectives and policies in a responsible and professional manner
- Full understanding of relevant quality and compliance regulations
21
Senior Manager, Quality Assurance Resume Examples & Samples
- Work closely with the engineers to architect and develop the best technical design and approach
- Instill best practices for software development and documentation, assure designs meet requirements and deliver high-quality work on tight schedules
- Manage departmental resources, staffing and mentoring and enhance and maintain a best-in-class engineering team
- Maintain and improve existing software
- Prepare technical requirements and software design specifications
- Report on status of development, quality, operations and system performance to management
- 10+ years of industry experience, preferably in Embedded Linux
- Demonstrated experience delivering innovative products
- Engineering process expertise, with a full understanding of Software Development Life Cycle (SDLC) principles
- Master’s degree or PhD in computer science, computer engineering, electrical engineering
- Java or Android experience
- Excellent judgment, organizational and problem solving skills
- Superior design and architecture knowledge
- Robust project planning/execution skills including estimating, scheduling and executing on committed schedules
- Proven success in building, motivating and retaining teams of star players
- Deeply technical with a track record of successful delivery as an individual contributor and leader
- Entrepreneurial spirit combined with strong program and product management skills
22
Senior Manager Quality Assurance Resume Examples & Samples
- 10+ years of experience in software testing/Quality Assurance (QA)
- 5+ years of experience with at least one testing tools (TFS, HP Tools, SOA Tooling, Etc.)
- Advanced test automation techniques and best practices
- Strong understanding of performance test methodologies and best practices
- Hands on experience architecting and developing test automation solutions
- Strong technical skills including: Development practices, Coding, Software Architecture, Databases, Networking, Etc
- Hands on experience with performance test techniques, planning and scripting
- In-depth knowledge of application architecture and design
- Advanced understanding of Quality Management and “best practices” with regard to testing techniques, methodologies, processes, tools, artifacts, and measurement
- Using previous skills and knowledge provide technology leadership in areas such as SQL queries, UNIX, Web Services and Web App testing etc
- Familiarity with programming languages (C#, Java, Oracle SQL and PL/SQL, UNIX shells)
- Experience with various test automation frameworks such as Business Process Testing (BPT), Keyword-Driven, Non-GUI applications, Etc
- Thorough knowledge of various development methodologies including Agile/Scrum, Waterfall and other iterative methodologies
- Knowledge and experience with various test plan architectures
- Experience building best in class technical test teams
- Advanced skill with Microsoft Office software
- Ability to effectively meet deadlines and prioritize projects in a dynamic and fast-paced work environment
- Strong customer service focus
- Strong software analysis skills
- Airline experience - a plus
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Senior Manager, Quality Assurance Resume Examples & Samples
- Assertive assurance of quality throughout all operations within the facility. The ability to constructively work with colleagues when a Quality concern is in conflict with short-term business desires to successfully conclude the issue at hand to the best business advantage (both short- and long-term) without sacrificing the quality of work or the Quality Culture at the site
- Extensive knowledge of FDA regulatory requirements applicable to pharmaceuticals. Applies GMP regulations and other international guidelines to all aspects of the position
- Provides overall departmental feedback to Site Quality Director
- Able to work with the goals and objectives of the Site Quality Director and translate them into actionable work for staff to meet those goals and objectives
- Able to create and maintain highly functioning teams, cohesive, striving for common and individual goals, in a positive atmosphere for all employees. Able to coach and mentor more junior employees to success
- Able to read, comprehend, and make appropriate alterations to documents such as batch records, quality agreements, SOPs, etc
- Actively takes the lead in ensuring GMP compliance for the company. Sets strategy in investigations and CAPAs, as necessary. Ensures follow up
- Communicates with contractors and internal manufacturing/technical groups regarding compliance and quality issues (i.e., batch documentation, investigations, timelines and data related issues)
- Participates and/or leads meetings, to provide input on timelines, potential compliance issues and other related Quality Assurance activities
- Able to indirectly manage performance of people through direct reports
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Senior Manager, Quality Assurance Resume Examples & Samples
- This position requires a Technical degree in Engineering from an accredited four (4) year university
- Competencies include: Strong capabilities in design control, risk management, and people leadership. Demonstrated ability to facilitate and lead change through inspirational leadership. Strong strategic thinking, project management & people skills, excellent verbal & written communication skills, strong interpersonal skills, excellent computer skills, system management, and strong results orientation are required for effective performance in this job
- Domestic and international travel is required (~15% total)
- Minimum of eight (8) years of experience in the following areas: design control, design excellence, risk management, product/process engineering, labeling, packaging, lean six sigma, statistical analysis, quality planning, and quality systems
- Design control, Risk management, Design and Development Methodology, and/or ASQ certification in Quality Auditing (CQA), Quality Engineering (CQE), and Quality Management (CQM)
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Senior Manager, Quality Assurance Resume Examples & Samples
- Solid grounding and practical experience in working in the Pharmaceutical environment, particularly in laboratories and facilities management areas. The candidate should have an in depth knowledge of working in a Pharmaceutical regulated (GxP) environment, and the standards which must be met to assure patient safety and product quality. The candidate should also have a good background in auditing
- Reporting: Ability to write persuasive and effective reports and communications, which clearly define findings and their causes, and recommendations made
- Analytical Skills: Must possess strong analytical skills. The ability to systematically gather information from a variety of sources, analyze information, identify implications of data, draw appropriate conclusions, generate viable alternative solutions to a question or problem, and evaluate the consequences of choosing each alternative
- As this role interacts with senior client representatives, and senior Sodexo staff, excellent communications skills (verbal and written) are required, with an ability to recognise the values within different cultures and acknowledge different ways of working
- Fluent English plus other relevant major languages is an advantage
- Lead the L1 assessments of GxP and non-GxP related services which Sodexo provide to CLIENT as included in the annual L1 schedule. These services may include Distribution and Logistics, , GMP cleaning, Pest control, Lab services, Records services, Technical lab services, 3rd Party contract management, and Waste disposal
- Work with CLIENT and Sodexo teams to investigate, analyze root-causes and implement corrective actions where GxP deficiencies are discovered, functioning as the Lead Investigator for these investigations
- Present quality related topics to local CLIENT management
- Maintain communication with key Sodexo and client personnel
- Provide guidance and assistance to Quality and Compliance staff (Sodexo and client)
- Conduct training in GxP and QMS topics, to the wider Sodexo operations team
- Execute and/or lead/function as SME for various processes (including change control, risk management,, GxP related training, and 3rd party vendor management) in compliance to relevant standards
- Lead the weekly Risk and Compliance update meetings for the US
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Senior Manager Quality Assurance Resume Examples & Samples
- Develop Call Center Quality program and key measurements
- Provide managers the necessary tools and training to coach and develop associates
- Leadership responsibility for Quality team responsible for monitoring and providing feedback on the quality of phone interactions with participants by evaluating calls of consultants/retirement advisors
- Ensure quality standards are maintained and compliance with policies and procedures, rules and regulations of the financial services industry are adhered
- Identify, develop and facilitate the implementation of learning solutions for organizational effectiveness interventions
- Partner and collaborate with Talent Development and Training to develop and manage learning programs, policies and procedures
- Identify training opportunities and partner with the Corporate Training team to develop training plans to solve operational problems and issues (ie: Compliance, Fraud, Plan Design, etc..) Responsible for the tactical management of the Learning Delivery Consultant including the execution of training programs (product, call center and facilitated classroom)
- Develop Communication Plan to ensure Call Center associates are informed timely of plan changes, issues and concerns impacting our participants, plan sponsors and/or operations
- Responsible for drafting communications and partnering with cross-functional teams across the enterprise
- Performs duties inherent in a managerial role. Conducts performance reviews, approves requests for vacation, manages performance issues, and makes staffing decisions. Trains, coaches, mentors and directs the work of direct reports
- Minimum five (5) years of related work experieince in quality assurance
- Previous experience in the delivery of training, performance consulting, and the creation and delivery of organization effectiveness programs, quality assurance programs and communications
- Previous experience leading processes, people, and teams
- Strong understanding of Quality Programs and Call Centers
- Strong understanding of strategic targeting, positioning, customer journey and customer experience
- Strong decision-making skills and the ability to influence and motivate all levels of management and staff
- Ability to effectively partner with end clients, consultants, and agency personnel from a variety of disciplines (i.e., Training, Talent Development, Operations and Corporate Communications) to orchestrate effective Quality, Training and Communications strategies
- Strong oral and written communication skills for creating strategic plans from complex information
- Ability to gain broad understanding of financial business model, organizational structure and business units
- Process improvement skills
- Ability to drive best practice sharing across Participant Services and Empower
- Strong people leadership skills
- Decision making and influencing and skills
- Ability to work towards high level functional goals and outcome
- Advanced computer skills including MS Office
- Certification in training preferred
- Bachelor's degree in related field or equivalent experience
- FINRA Series 6 and Series 26 required within established timelines
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Senior Manager, Quality Assurance Resume Examples & Samples
- Overall accountability for Agent compensation, target setting and reporting to uncover opportunities for improvement
- Proficiency in all Microsoft Office applications and data mining
- Strong leadership skills with a proven track record in delivering in fast paced conditions
- Active listening skills and capable of communicating in a way that engages others in dialogue and builds rapport
- Results oriented and thinks out of the box
- Exceptional organization and planning skills to deliver on business objectives and provide visible leadership to broader, virtual teams
- Possess strong negotiation skills and the ability to confidently lead and inspire people through change in a fast paced and rapidly changing environment and marketplace
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Senior Manager Quality Assurance Resume Examples & Samples
- Pharmacy Degree, Bachelor’s degree or equivalent degree in Pharmacy or Life Sciences
- 5+ years of related professional experience in pharmaceutical environment and experience in the manufacturing of ready-to-use medicinal products
- Knowledge of relevant German laws and regulations like German Drug Law, “AMWHV”, Arzneimittelhandelsverordnung and Law on Medical Devices as well as relevant European regulations and directives
- Sound Knowledge of Quality Assurance principles, Guidelines on Good Manufacturing Practice (EU GMP) and Good Distribution Practice (EU GDP) of medical products for human use
- Knowledge of the role of the European Medicines Agency (EMA) and use of EudraGMDP
- Knowledge of the role of regulatory bodies and guidelines on “Advanced Therapy Medicinal Products” (ATMPs) is beneficial
- Experience interacting with regulators and regulatory agencies is preferred
- First Leadership experience is desirable
- Fluency in German and English language (both in oral and written communication)
- Strong IS skills
- Deep understanding of pharmaceutical business including customer needs
- Access to pharmaceutical knowledge e.g. as member of respective German trade associations and/or professional industry groups
- Strong analytical skills,D in particular with regard to complex rules, regulations and policies
- Self-motivated, self-starter, results oriented, ability to work under time pressure
- Strong negotiation, collaboration, persuasion, communication (written and spoken) and relationship building skills as well as presentation skills
- Investigative and problem solving skills
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Senior Manager Quality Assurance & Risk Management Resume Examples & Samples
- Provide leadership across the Bank and Cash Solution Self-Monitoring and Quality Assurance program, leading a team of analysts
- Manage Service Response Team roles and tasks. Facilitate alignment, resolve escalated issues and provide point of contact for business and external senior leaders for the BCS product lines
- Manage a team of analysts focused across a diverse group of product sets with varying degrees of risk and complexity. Review Reports illustrating risk parameters and metrics associated with the BCS business lines. Deliver against stated risk management procedures and overall quality assurance goals. Enhance risk reporting with new ideas gathered from research, best practices and knowledge
- Manage, distribute and present identified processes gaps and create, manage and distribute related Internal Control reports
- Ensure BUCL related duties and responsibilities are performed consistently and accurately. Manage key resources in special projects that have large scale BCS organizational impact. Such as projects related to MAPS, MRAs, compliance findings or self-identified findings
- Keen attention to detail with proven planning and organizational skills
- 5+ years related experience as a people leader
- 7+ years related experience with audit functions, participation in Compliance review or complex internal controls and managing vendors
- Deep product knowledge of Bank and Cash Solutions product sets; including ANTB, Lending, Card/Rewards and Cash & Certificate Company
- Demonstrated ability to work with internal and external partners
- Flexible, self-motivated, detail oriented and ability to work independently
- Knowledge of the systems and processes of the Bank and Cash product sets
- Ability to work with Advisors and clients on experience cases
- Graduate Degree
- Deep knowledge of LEAN continuous improvement methodology
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Senior Manager Quality Assurance Resume Examples & Samples
- Champion COE Quality objectives to achieve business success
- Partner with customers to achieve goals and delivery to requirements
- Manage/monitor QMS effectiveness, providing information and metrics internally and to ASD Division
- Instill quality culture and behaviors to support significant production rate increases
- Train and participate in plant wide Mission Assurance team
- Responsible for successful Quality Certifications within COE including AS9100, NADCAP and customer oversight activities
- Participates in daily escalation and factory support priorities on behalf of Quality
- Financial responsibilities for direct planning, budgeting, forecasting, and controls to guarantee quality team efficiency to program EACs
- Provides support to Program on avenues to assure success, attaining business objectives and quality, driving program execution improvement through all stages of the program life cycle
- Advocate a safe and professional work environment
- Develop succession plans and be proactive in coaching and mentoring key talent to assume increased responsibilities
- Drive timely and clearly communicated decisions and recommendations
- Drive data-based decision making through the program
- Communicate and escalate appropriately across organization as a Quality advocate
- BS/MS in Engineering or related technical field
- Demonstrated success building Quality culture
- Familiarity with Airbus customer Quality Systems
- Previous management and leadership experience
- Experience as a Quality leader and supplier to Airbus
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Senior Manager, Quality Assurance Compliance Resume Examples & Samples
- Bachelors Science in Engineering or directly related field
- Minimum of seven years of prior quality experience including audit
- Risk evaluation, risk mitigation and risk based decision making across the areas of responsibility is required for success
- Ability to conduct briefings on internal audit findings for top Boulder Manufacturing Center management
- Ability to effectively present complex observational findings to large groups
- Good listening, auditing and writing skills; interpersonal savvy and peer relations skills
- Knowledge of mammalian cell monoclonal antibody production from an upstream and downstream processing perspective including working knowledge of viral and microbial contamination control strategies
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Senior Manager, Quality Assurance Resume Examples & Samples
- Confirm quality procedures are properly carried out and assigned work schedules are maintained
- Determine overall plant project quality by conducting and evaluating various product tests
- Evaluate and take corrective action when necessary with regard to product date coding and trade age management at all levels of product movement
- Assist in development of special department projects and work in conjunction with Corporate as needed
- Assist and participate in the development maintenance, and conduct a review of internal quality systems
- Assist in the operation of the Preventative/Correction Action System and Change Control systems as needed
- Support of customer and agency audits
- Qualification of personnel performing special processes as required by Standard Operation Procedures
- Quality Assurance record retention on a daily basis and development of special certificates of analysis for clients
- Participate in performing internal audits as required
- Proficient with MS Office: Word, PowerPoint, Excel
- Knowledge of related manufacturing technology
- Knowledge of the materials, processes and systems relating to the company’s function
- Knowledge of quality business practices and business development
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Senior Manager Quality Assurance Resume Examples & Samples
- 5-10 years in Software Development (Tandem Non-Stop and IBM Mainframe) required
- 2 years of management experience with a QA team required
- Knowledge of SQA methodology, process, tools
- Experience with source control and continuous integration
- Good communication and personal interaction skills with the ability to influence all levels of the organization
- Proven ability to coach others
- Experienced working in an agile/scrum environment
- Ability to foster relationships across the organization and with vendors
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Senior Manager, Quality Assurance Resume Examples & Samples
- Assist in management of the collection app system
- Assess and approve any changes to collection app, courier tracking, order intake and order processing systems to assure validated state of the systems is maintained
- Assist in the management of an apheresis and treatment center (ATC) qualification process that will use risk-based tools for qualification, training, monitoring and disqualification
- Collaborate with our Commercial operations in the routine management of the ATC relationships and Supply Chain for courier qualification and monitoring processes
- Perform selection audits, qualify and monitor compliance to qualification requirements
- Maintain the monitoring schedule and approved ATC list
- Assist with resolution of ATC and courier issues and discrepancies, and the investigations to resolve the issues
- Assist in management of the collection system
- Assist in development, implementation and management of ATC management system (Oracle Agile)
- Support inspection readiness plans and interact with regulatory agencies during inspections on ATC-related matters, as needed
- Ability to travel up to 40%
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Senior Manager, Quality Assurance & Euar Resume Examples & Samples
- Ensure the HIS EMEA commercial QMS is effective, adequate and appropriate for local requirements and aligned to the HIS Business QMS and it is routinely reviewed through a process of Management Review
- Maintain appropriate licenses and certifications as required to assure access to all markets for ICU Medical products
- Sustain regulatory market access via management of Inspections and continuous improvement in the QMS
- Act as the Management Representative for ISO 13485 certification
- Setting Goals, managing and developing the Quality teams to ensure company targets and regulatory compliance are achieved
- Primary interface with the competent authorities and notified body on any field safety notifications, field actions, post market surveillance queries or issues escalated from vigilance cases. Responsible for notifying Competent Authorities of serious device incidents
- Authorization to place its name, address, phone number on device labels etc
- Keeps technical file documentation ready and available for the European Competent Authorities
- Protects documentation confidentiality as this position is authorized to show them to the Competent Authorities only
- Lead key initiatives / projects – related to Device compliance within region
- Registers Risk Class 1 devices with the Authorities before they are marketed
- ISO 13485 certification requirements & practices
- MDD/93/42 EEC as amended, CFR Part 820, MEDDEV 2.12 , GHTF Guidance
- Effective personnel management, people motivation and development
- Decision making, based on facts plus use of risk assessment - ISO 14971
- European Authorized Representative (EUAR)
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Senior Manager Quality Assurance Engineering Resume Examples & Samples
- Serve as a key member of the Supplier Quality leadership team, ensuring successful program performance by ensuring conforming products and services through effective collaboration, compliance to processes and procedures
- Serve as lead for all SQ proposal efforts and alignment of resources across IDS Programs
- Lead planning and execution of Program Supplier Quality teams with a focus on reducing the Cost of Poor Quality (CoPQ) and supplier escapes
- Ensure effective root cause analysis and corrective actions in the supply base
- 12+ years’ experience in Quality Assurance, Manufacturing, Supply Chain, or Engineering role responsible for hardware conformance and compliance
- 5 years’ experience in a Supervisory role in associated discipline
- Experience with Quality systems, ISO 9001, AS9100, AS9102, and/or quality sciences / statistical analysis processes and tools
- Ability to obtain a US DOD Secret (or higher) security clearance
- Ability to travel extensively when required – both domestic and international
- Existing/Current ASQ or program management certification
- Demonstrated experience driving successful performance of major subcontractors, suppliers and/or IOTs
- Prior experience participating in Integrated Baseline Reviews and Joint Surveillance Reviews
- Raytheon Six Sigma Expert or equivalent expertise in structured problem solving
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Senior Manager, Quality Assurance Resume Examples & Samples
- Preparing QA testing strategy and planning documentation for each project
- Overseeing the project test planning, execution for business functions, business process's procedures and non- functional testing (performance, failover etc.)
- Manage testing for large complex project by
- Reviewing and evaluating requirements and design documentation
- Developing and approving test strategies and workday estimates
- Approving the preparation of comprehensive test documentation
- Overseeing daily testing activities
- Closely monitoring the progress of testing balancing the need to mitigate risk with the optimal use of testing resources while adhering to/promoting QA testing policies, standards and procedures
- Assess multiple, large complex overlapping projects with stringent time frames and appraise outstanding issues impacting the promotion of project initiatives to the Production environment, providing direction to minimize associated risks. Approve test evaluations and authorize recommendations for promotion of code to the Production environments to ensure the highest quality in the delivery of projects
- Developing documentation and rolling out new software quality assurance standards procedures and best practices under the direction of senior QA management
- Demonstrated knowledge and understanding of current best-in-class industry QA standards and methodologies
- Demonstrated ability to independently author clear concise software quality assurance standards, procedures and best practices documentation under the direction of senior QA management
- Demonstrated hands on experience (5 years) in preparing clear, well thought out project test strategies, leveraging architectural/technical insight, a risk based approach and extensive automated testing to achieve maximum efficiency with a high level of quality
- Proven ability to direct internal and contracted testing groups with varying levels of knowledge and experience
- Minimum 8 years direct experience in testing/managing IT business application testing using automated and manual techniques (preferably in one or more financial institutions) with experience using HPQC, QTP and other testing tools applying best practices
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Senior Manager, Quality Assurance Resume Examples & Samples
- Establishing an organization with solid exploratory (Manual) and automated Web and API testing capabilities
- Testing smart and implementing the right balance of testing with manual and automated test coverage
- Increasing confidence in each application release with data that shows an overall measurement of application quality
- Performing and leading integration, system and regression testing of Web and Mobile Web Applications
- Bachelors Degree (or higher) in Computer Science or related field
- 5+ years of experience as a QA Engineer, Software Developer or an SDET
- 2+ years of experience as a People Manager/Lead
- 3+ years of expertise in Web and Mobile Web automation
- Experience in designing and building test tools and frameworks
- Expert Knowledge of QA Methodologies and software life cycle
- Strong analytical, troubleshooting/problem solving skills
- Experience with test and behavior driven development
- Good understanding of Continuous Integration and Deployment processes
- Experience with but not limited to TestNG, Selenium, Appium, JBehave (or other BDD framework
- Be able to thrive in an ambiguous environment - where change is the only constant
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Senior Manager, Quality Assurance Resume Examples & Samples
- Software QA Engineering Management: Directs the activities of a software quality assurance function; develops quality standards for company products and oversees the development and execution of software test plans and analysis of test results; provides guidance in the preparation of technical appraisals of programming languages and systems, computational software, and related technology; oversees the integration of computers in the overall functions of scientific computation, data acquisition transmission, and processing; selects, develops, and evaluates personnel to ensure the efficient operation of the function
- Lead QA managers and Engineers to develop and execute test plans for capabilities of Workday Financials
- Set priorities for team and assign resources
- Interact effectively with other teams, including Product Management, Development and Customer Support
- Actively participate in talent acquisition, on-boarding and manager performance
- Mentor team members and assist with career growth and personal development
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Senior Manager, Quality Assurance Resume Examples & Samples
- Manage and lead team of Software Test Engineers including recruiting, mentoring and organizing this set of professionals. Assign projects and arrange training to advance the skills of each individual within the team while defining and monitoring team and individual goals
- Drive the organization’s efforts for developing and improving automated test frameworks and test suites which are a necessary component to reduce time to market for SaaS offerings
- Industry trends, new practices, tools, and methodologies to identify and implement those appropriate to advance Blackboard’s automation infrastructure, tools and processes
- Develop and implement automated test standards across the department to ensure consistency in programming and engineering practices
- Work with Product Management, Design, and Development to collect requirements and develop technical designs for automated frameworks and tests
- Develop new test frameworks and maintain existing tests across multiple platforms and toolsets
- Quickly earns the respect and trust of colleagues
- Experience building, managing and leading a Software Test Engineering team
- Experience developing and executing automated testing for web and mobile applications delivered in a SaaS offering
- Experience with developing a test framework in an Object-oriented programming language
- Experience with Selenium Web Driver and the Page Object Model
- Demonstrated ability to develop test reports and summarize test results with recommendations for the larger development organization
- Understand that building high quality software is the main requirement and drive to support this through test automation
- Experience with professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
- Experience with Agile processes and the role of QA and Test Engineering within that framework
- Experience in using cloud base solutions, such as SauceLabs, to increase scalability and platform coverage of an existing test framework is preferred
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Senior Manager Quality Assurance Resume Examples & Samples
- Fostering teamwork
- BA/BS in a technical discipline or 7+ years of relevant professional experience
- 7+ years’ experience in Software Quality Assurance
- At least 5 years’ experience in a QA management role managing internal resources
- A proven track record of both application release and project QA delivery across a wide variety of large, complex multi-platform technologies
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Senior Manager, Quality Assurance Resume Examples & Samples
- Manage and provide leadership, mentoring, coaching and career development planning for team members. Ensure strategic goal alignment and productivity is maximized to produce quality benefits and results. Work closely with the team to improve analytics and collaborative efforts to ensure product quality is carefully and effectively communicated to internal and external business stakeholders
- Establish and manage the Quality Policy and Quality Management System requirements for procured and repaired products. Regularly review the Policy and QMS to assure compliance and customer needs are adequately being met and served. Identify opportunities to continuously improve processes, products, and systems and provide training, support and resources
- Establish and monitor quality standards for all products and services related to mobile devices. Proactively resolve and prevent product quality issues. Implement strong quality management and FMEA processes with each OEM to minimize the impact on customers and operations
- Establish key process indicators, monitor, measure, and report on suppliers performance levels. Prepare quarterly scorecards for each supplier. Communicate results to leadership
- Drive a better product/service experience by influencing cross-functional process improvement, and through the proactive identification and authoring of business requirements to be driven into the next HW and SW maintenance release of a product or generational improvement. Participate and lead projects that help drive operational efficiencies and corporate strategies. For example, driving down mobile device Exchange Rates, Buyer’s Remorse Rates, No Trouble Found Rate, etc
- Establish requirements for evaluation and approval of new suppliers. As needed, perform ISO compliance audits of suppliers (new and existing) on their capabilities, quality management system, line readiness, supplier management system, effectiveness of continuous improvement process, training process, metrics collection and analysis process. Review audit reports and action items to ensure closed loop feedback and escalate issues as needed
- Establish Quality Requirements for Service/Repair of T-Mobile assets. Engage with third party logistics provider to understand and improve upon all repair quality issues. Establish metrics for repair quality and monitor supplier performances. Work with Prod Development on handset characterization prior to launch to setup test plans. Establish a close loop new product launch process and insure all repair requirements by model are met prior to launch. Manage and execute the Design for Serviceability program to assure OEM’s are compliant with repair dispositions and costs
- Establish Test/Inspection and Sampling Plan requirements for DCs and third party logistics providers. Provide audit, training and consulting for Quality Systems, change management, and process improvements. Identify and implement solutions to effectively manage the distribution volumes with improved processes. Establish sampling plans and inspection plans to be used by distribution centers and repair centers to verify product received from suppliers
- Must possess the technical expertise to understand both HW and SW issues and be able to communicate issues with supplier and technology vendors. . In addition, must be able to communicate the issue (both technical and non-technical) cross functionally to gain buy-in and feedback from stakeholders
- Establish quality inputs into Roadmap & Supplier selection/approval processes through New Product Introduction initiatives and frequent manufacturing line readiness reviews and repair audits
- Conduct Product Quality Reviews, Design For Serviceability Reviews, First Article Inspections, Early Warning Process (for Buyer’s Remorse and Advanced Warranty Exchanges, etc)
- Must have 3+ years experience managing a team of engineers/professionals
- Must have 5+ years of experience in establishing and managing Quality Systems and Supplier Quality Programs
- Must have experience in Quality Engineering, Reliability Engineering or related engineering function
- Must have Design, Manufacturing and Repair Quality Management experience in either mobile devices or related consumer electronics
- Must have strong working knowledge of all quality system tools such as DOE (Design of Experiments), SPC (Statistical Process Control), Process Capability, Process Control, Six Sigma, CAPA (Corrective and Preventative Action), DFMEA (Design Failure Mode Effects Analysis), PFMEA (Process Failure Mode Effects Analysis), Gage R&R, ORT (Ongoing Reliability Testing)
- Must have experience with driving QA strategic change control and process management throughout the business
- Must have strong experience in process analysis, process change methodology and quality data metrics implementation
- Must be able to perform ISO factory audits of OEMs and sub tier vendors
- Must possess excellent presentation skills and be able to communicate in front of large groups
- Must be detail oriented and have good managerial and organizational skills
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Senior Manager, Quality Assurance Resume Examples & Samples
- Assist in management and enhancement of supplier qualification process that will use risk-based tools for classification, qualification and monitoring
- Perform audits of and manage audit closure for suppliers: raw materials and component suppliers
- Develop and review supplier QTAs (in collaboration with Legal and Supply Chain) and establish a process to assure key quality expectations are reflected in supplier’s operations and updates for changes are managed
- Collaborate with spec development team to execute specification development process to create/change GMP part numbers, specifications and associated Item Master in Oracle EBS for raw materials and components
- Assist in the management and execution of supplier change management system for raw materials and components
- Assist in maintaining the audit schedule and approved supplier list (Oracle Agile and EBS) for assigned suppliers
- Act as Quality contact for supplier issues and discrepancies (SCARs), and lead/manage the investigations to resolve the issues
- Participate in selection and qualification of new suppliers
- Perform metrics monitoring and refine metrics as needed
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Senior Manager, Quality Assurance Resume Examples & Samples
- Perform audits of and manage audit closure for suppliers: contract labs, CMO sites, service providers, specialty couriers and 3PLs
- Collaborate with spec development team to execute specification development process to create/change GMP part numbers, specifications and associated Item Master in Oracle EBS for testing material specifications (TMS)
- Assist in the management and execution of supplier change management system for contract labs, CMOs and GMP service providers
