Quality Assurance Senior Analyst Resume Samples

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C Kub

Carlos

Kub

5331 Considine Shore

Detroit

+1 (555) 379 0198

5331 Considine Shore

Detroit

Phone

p +1 (555) 379 0198

Experience Experience

Los Angeles, CA

Quality Assurance Senior Analyst

Los Angeles, CA

Gleason, Schamberger and Shanahan

Los Angeles, CA

Quality Assurance Senior Analyst

Works closely with project managers, business users, and software development team
Manage and monitor existing title error reporting programs to facilitate a reduction in error frequency and improve performance
Develops and implements total quality management (TQM) programs and initiatives
Assists in the development of systematic approaches for assuring high quality services
Makes continual improvement of products, processes and systems
Develops, implements, and leads key process improvement efforts and influences cross-functional efforts
Continuously work towards process improvements designed to enhance or automate compliance review functions to increase efficiency and reporting

Philadelphia, PA

Technical Quality Assurance Senior Analyst

Philadelphia, PA

Eichmann, MacGyver and Little

Philadelphia, PA

Technical Quality Assurance Senior Analyst

Troubleshooting any testing issues through black box testing methodology
QA testing new tools to be released within the Solutions Operations department
Script, Email, SMS and Live Caller content proofing to ensure the logic and all dynamic fields and values are synchronized and stated properly on specification documents at the time of content completion and approval
Strong analytical and logical thinking applied with an excellent attention to detail – thinking outside of the box
Collaborate with Solutions Developers on test strategies and plans, communicating and tracking bugs/open itmes
Also implement solution, program and outreach tests, which include phone channel testing for branching logic, prompt accuracy and quality through call simulation using our tools and business rules, as well as proper rendering and content for Email and SMS outreaches, ensuring the correct program rules are in place based on the intent of the solution and/or program
Document testing procedures and tools

present

Dallas, TX

CCB Risk-credit Collections Quality Assurance Senior Analyst

Dallas, TX

Schamberger-O'Conner

present

Dallas, TX

CCB Risk-credit Collections Quality Assurance Senior Analyst

present

Help drive the quality and effectiveness of risk controls established by the business and process owners by independently testing the effectiveness of collection efforts within the first line with a focus on adequacy of collection efforts, repayment plans and settlements
Conduct both random and targeted reviews to provide an independent evaluation of Collection effectiveness. Ensure policies are being followed and efforts are resulting in effective rehabilitation of accounts and/or maximizing returns to Chase
Assist with projects supporting efforts to continually improve/enhance the Collections Quality Assurance team
Evaluate the strengths and weaknesses of existing controls and provide business direction on opportunities for improvement
Actively participate in team account calibration meetings to ensure quality assurance feedback is delivered in an accurate/consistent/timely manner to first line business partners
Assist with projects supporting efforts to continually improve/enhance the Quality Assurance team
Help drive the quality and effectiveness of risk controls established by the business and process owners by independently testing the effectiveness of auto collection efforts within the first line with a focus on adequacy of collection efforts, extensions, repossession and reinstatement

Education Education

Bachelor’s Degree in Related Discipline

Adelphi University

Bachelor’s Degree in Related Discipline

Skills Skills

Develop methodical and repeatable processes to verify that releases meet quality standards before launch
Excellent written and oral communication skills
Demonstrated skill and ability in the testing of n-tier applications
Proficient experience with writing complex SQL queries
Solid experience writing, reviewing, and implementing Test Plans (TP) and Test Completion Summary (TCS) documentation with quality control, project, and technical teams
Build quality assurance infrastructure for Marketing systems
Routinely explore site on different devices (ex. iOS and Android mobile/tablet), and different browsers
Excellent verbal and written communication skills
Intermediate Microsoft Suite knowledge
Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems, and other post-implementation support

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Quality Assurance Senior Data Analyst Resume Examples & Samples

Provide support to the Regional QA Leadership Team including the Country Hubs in order to deliver
Monthly QA Dashboards to manage the QA organization and publish a standardized set of metrics and analysis for AML Operations and Stakeholder consumption
Status updates on remedial action relating to external examinations or internal audits
An effective & accurate variable volume driven capacity planning & financial model
Co-ordination of future development of the QA Tool, acting as the key contact point between QA and AML Compliance Technology
Interface on actions relating to QA Tool
Acting as custodian of QA data and ensuring that any metrics or analysis are produced through the QA Reporting and Analytics function
Coordinate efforts with the Global QA Reporting Head and the Regional QA Head
Participate in governance related activities to ensure that the QA Dashboard remains relevant and meets the reporting and analysis requirements desired by QA Leadership Team and AML Operations
Continual engagement with Business Partners to understand planned or potential activities that may impact QA and its capacity needs to support such activities
Support the implementation of processes to ensure the integrity and accuracy of data being utilized to support reporting an analysis. -Establishing communication protocols and data feeds (where permissible) with virtualcountry hubs in order to extract required data for reporting and analysis
Designing and/or Development of any ad hoc or new reporting
Managing deliverable requests from partners, global team, region and products; collecting information and documentation in a timely manner, tracking and documenting requests and responses releating to QA data
Engagement with other ad hoc projects and requirements as required
Support the implementation of comprehensive and risk-based procedures that are tailored to the operating environment and confirm to any regulatory requirements
Bi-Lingual Spanish-English preferred
2+ yrs related experience
Expert in analytic tools such as SQL Developer and other standard database query tools
Strong project management and effective verbal and written communication skills
Articulates complex concepts in clear, brief, and easy to understand manner
Support upgrades and technical releases. Ensure deployment of applications that have impact of (BAU) day-to-day activities is complete
Expert in SharePoint
Proficient skills in Business Object, QlickView, and other data analytics tools
Good knowledge & experience of Excel modelling essential
Good knowledge & experience of financial planning & capacity modelling essential -Basic knowledge of Risk and Control preferable
Basic Operations Management knowledge
Awareness of AML regulation and banking products
Good standard of Computer Literacy incl. Excel, PowerPoint, Visio
Data Analytics, analysis and research skills
Strong understanding of VBA, macros, and SQL language, to be able to interact directly with Technology Teams in their technical language, as well as communicate properly with the databases’ back-end preferred

Quality Assurance Senior Analyst Resume Examples & Samples

Two (2) or more years’ experience as subject matter expert with AML / BSA matters. A working knowledge of anti-money laundering laws and regulations is important to the performance of this position. The individual should be prepared to provide training in the monitoring of new countries, products, or processes when they are implemented
Two (2) or more years' quality review or maker/checker experience
Two (2) or more years' previous AML/KYC Operations or equivalent experience required

Senior Compliance Analyst Giu Quality Assurance Resume Examples & Samples

Guarantying completeness and consistency in the investigations
Executing MCA procedures as prescribed; determining root cause of issues and assist in the development of corrective action plans
Managing and maintaining functional related system training and access for the GIU and associated systems needed for investigations
Ensuring proper testing and adequate controls are implemented around systems access and in compliance with country data privacy requirements
Bachelor’s degree and three plus years experience in the financial industry/examination field/internal audit
Knowledge of laws applicable to money laundering, including the Bank Secrecy Act (BSA), The USA Patriot Act, OFAC requirements, and Suspicious Activity Report (SAR) requirements a plus
Strong MS Access development required - working with Macros in MS Excel. Some experience with relational databases; advanced skills in MS Excel preferred
Ability to document the technical requirements and functionality of the databases is essential
Prior experience in creating Access databases is a plus
Excellent organization skills and the ability to work across regions and in a global team
Capacity to work at a fast and accurate pace is critical in this environment
Strong presentation, program, and relationship management skills
Strong technical, analytical, organizational and interpersonal skills
Ability to multitask and work effectively under pressure to meet deadlines

ICG Eers Quality Assurance Senior Analyst Resume Examples & Samples

The ICG EERS Quality Assurance Sr. Analyst provides reviews of EERS feeds and assistance to all Citigroup ICG application teams, feed providers, business information security officers, and anyone else that may require help to feed data entitlements into EERS
Take direction and produce results in a timely manner with minimum oversight
Spanish or Portuguese would be an advantage
Ability to effectively communicate with a diverse, international user base
Experience working with internal business partners

CCB Risk-credit Risk-quality Assurance Senior Analyst Card Services Resume Examples & Samples

Help drive the quality and effectiveness of risk controls established by business and process owners by independently testing the credit risk of lending decisions made within the first line with a focus on level of risk assumed in relation to risk appetite
Conduct both random and targeted reviews to provide an independent evaluation of Credit Card and Business Card approved and declined loans to ensure the risk reward balance is properly maintained
Continually monitor the portfolios to ensure approved risk strategies and are performing as anticipated
Evaluate the strengths and weaknesses of existing controls and provide business direction on opportunities for improvement
Provide an independent, objective view of credit risk assessments, mitigation strategies and emerging risks
Actively participate in weekly team application review meetings to ensure the group is providing accurate/consistent/timely feedback to first line business partners
·Assist with projects supporting efforts to continually improve/enhance the Quality Assurance team
5+ years of financial industry experience
Proven ability to build partnerships with key stakeholders

CCB Risk-credit Collections Quality Assurance Senior Analyst Resume Examples & Samples

Help drive the quality and effectiveness of risk controls established by the business and process owners by independently testing the effectiveness of collection efforts within the first line with a focus on adequacy of collection efforts, repayment plans and settlements
Conduct both random and targeted reviews to provide an independent evaluation of Collection effectiveness. Ensure policies are being followed and efforts are resulting in effective rehabilitation of accounts and/or maximizing returns to Chase
Continually monitor the delinquent portfolios to ensure approved collection strategies and are performing as anticipated
Actively participate in team account calibration meetings to ensure quality assurance feedback is delivered in an accurate/consistent/timely manner to first line business partners
Assist with projects supporting efforts to continually improve/enhance the Quality Assurance team
High level of professionalism, self-motivation and sense of urgency
Prior experience in a quality control role reviewing consumer and/or business card credit decisions
MBA or a master’s degree in related discipline

Quality Assurance ERP Test Analyst, Senior Resume Examples & Samples

5+ years of experience with development of systems specification, systems analysis, systems architecture, systems and equipment integration, test and evaluation criteria, and logistics support of C5ISR requirements
1+ years of experience with SAP in planning, FI, FM, MM, and SD
1+ years of experience with testing

Transaction Quality Assurance Senior Analyst Resume Examples & Samples

Process, validate, and load Provider Contracts into the client system
Classify error based on type
Present reports and finding to leadership and the client
Make recommendations for training and process improvement

Quality Assurance Senior Analyst Resume Examples & Samples

Requirements analysis, test case development and test execution for new software applications as well as application enhancements
Creates and maintains test automation frameworks across multiple projects
Researches Change Requests as well as regression testing of multiple applications
Works closely with project managers, business users, and software development team
5+ years of experience in Software Testing & Quality Assurance, required
3+ years of experience with creating test automation framework and automated tests, preferred
Must have ability to translate needs of business users to technical staff
Demonstrated skill and ability in the testing of n-tier applications
Testing hardware, embedded systems and mobile experience, preferred
Proficient experience with writing complex SQL queries
Strong analytics skills to determine weak points in application and hardware through measurement of service level agreements and documented requirements
Must have solid understanding of application testing, database, and hardware validation with an understanding of the agile development methodology with ability to own defect management/resolution
Solid experience writing, reviewing, and implementing Test Plans (TP) and Test Completion Summary (TCS) documentation with quality control, project, and technical teams
Tool experience for developing functional and performance automation validation
Work well without close supervision
Proven ability to handle multiple tasks in a fast-paced environment is required
Must be flexible, well organized and able to work well under pressure
Web Application Testing, required

Quality Assurance Senior Analyst Resume Examples & Samples

Identify areas that lack appropriate controls in an effort to remediate any deficiencies and impart processes necessary to ensure compliance
Collect, review and document recommendations for compliance process improvements to include working with training and operations to formulate a strategy for effective implementation
Manage and monitor existing title error reporting programs to facilitate a reduction in error frequency and improve performance
Report all critical procedure or process deficiencies to supervisor in a timely manner to ensure remediation efforts and resources are focused on correction
Familiarization with American Land Title Association (ALTA) Best Practices
Accuracy and thoroughness are essential
Good written communication and presentation skills
Completion of a high school diploma
Minimum four years of industry experience which includes experience in general audit operational policies and procedures

Senior Analyst Cass Quality Assurance Resume Examples & Samples

Work experience in data management and analysis, to include creation of complex excel files (v look up, pivot tables, filters, macros, etc . ), and database skills, such as writing complex queries in Access and/or one of the various versions of SQL databases such as SharePoint and Mosaic
Experience with data analysis and trending
Working knowledge of maintenance and inspection programs, auditing fundamentals, and CFR’s related to air carrier operation preferred
Effective interpersonal and written communication skills
Ability to self-manage and meet personal and department objectives
May require travel

Trans Quality Assurance Senior Analyst Resume Examples & Samples

Required knowledge of domains to drive process improvement initiatives
Facilitate process improvement meetings along with respective team in various domain to achieve the desired results
Accurate reporting of required data for Six Sigma, LEAN, PCMM Projects, and Management KPIs specific to domain
Ability to provide inputs based on Data Analysis for process improvements using Six Sigma (Green Belt tools), PCMM, Lean tools
Ability to perform audit and report the findings based on QMS standards and effectively close the non-conformances
Contributes to area by ensuring quality of output; contributes to the completion of milestones associated with specific projects or activities within own area
Establishes working relationships with others outside area of expertise
Applies knowledge and understanding of customer needs and other internal/external contracts
Knowledge of Six Sigma (Green Belt Level), PCMM, Lean tools
Ability to train and certify supervisors on Six Sigma (Yellow Belt), LEAN, PCMM

Quality Assurance Senior Analyst Resume Examples & Samples

Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems, and other post-implementation support
Collaborate with development and marketing teams on performance/UI improvements to heighten customer experience
Create test plans and protocols for routine web releases; support testing across our staging as well as production environments
Routinely explore site on different devices (ex. iOS and Android mobile/tablet), and different browsers
Lead end-to-end testing of desired customer flows
Create test cases based on business and/or development’s requirements
Execute and evaluate manual or automated test cases, and report test results
Isolate, replicate and report defects, and verify defect fixes
Build quality assurance infrastructure for Marketing systems
Develop methodical and repeatable processes to verify that releases meet quality standards before launch
Collaborate with the development team to improve the quality of deliverables, and ensure the business needs are met

CCB Risk-credit Collections Quality Assurance Senior Analyst Resume Examples & Samples

Help drive the quality and effectiveness of risk controls established by the business and process owners by independently testing the effectiveness of auto collection efforts within the first line with a focus on adequacy of collection efforts, extensions, repossession and reinstatement
Conduct both random and targeted reviews to provide an independent evaluation of Auto Finance Collection effectiveness. Ensure policies are being followed and efforts are resulting in effective rehabilitation of accounts and/or maximizing returns to Chase
Continually monitor the delinquent Auto Finance portfolios to ensure approved collection strategies are performing as anticipated
Assist with projects supporting efforts to continually improve/enhance the Collections Quality Assurance team
7+ years collections experience working with auto finance portfolios
Extensive knowledge of the auto finance business and their operational processes
Prior experience in a quality control role reviewing Auto Finance portfolios
Prior collections management experience

CCB Risk-credit Collections Quality Assurance Senior Analyst Resume Examples & Samples

Help drive the quality and effectiveness of risk controls established by the business and process owners by independently testing the effectiveness of credit card collection efforts within the first line with a focus on adequacy of collection efforts, repayment plans and settlements
Conduct both random and targeted reviews to provide an independent evaluation of credit card collection effectiveness. Ensure policies are being followed and efforts are resulting in effective rehabilitation of accounts and/or maximizing returns to Chase
Continually monitor the delinquent credit card portfolios to ensure approved collection strategies are performing as anticipated
7+ years of collections experience working with a credit card portfolio
Extensive knowledge of the credit card business and their operational processes
Prior experience in a quality control role reviewing credit card collection portfolios

KYC Quality Assurance Senior Analyst Resume Examples & Samples

More than 5 years of experience in FI preferably in KYC/Client Onboarding area
Mature, strong analytical and problem solving ability
Strong process and project management experience would be an advantage

Quality Assurance Senior Analyst Resume Examples & Samples

Experience processing or auditing Absence and Disability claims
Experience managing Disability and Absence claims or quality assurance activities with these products
Previous experience processing Life claims
Comprehensive knowledge of regulatory compliance
Ability to interact and collaborate across a matrix environment
Computer literate and proficiency with MS Excel and Word
Ability to multi-task in a fast-paced environment while meeting critical deadlines
Strong analytical mind, with problem solving and investigative skills
Ability to effectively provide feedback to other professionals in a positive manner
Ability to self-motivate, self-lead and work independently with limited supervision
Solid understanding of claims best practices
Knowledge of claim applications or the ability to quickly learn the claim system
Desire to assume greater responsibilities
Possess a track record of excellent performance

Quality Assurance Technical Analyst Senior Resume Examples & Samples

Bachelor’s Degree in Healthcare Informatics, Computer Science or related field
3+ yrs manual testing experience and or operation experience with automating with UFT/QTP and Visual Basic
Specializing in test automation using UFT/QTP
Proficient in Microsoft Office applications (Access, Excel, Visio, Word, PowerPoint)
Proficient in VB/VBA & SQLa plus
Experience in HealthCare claims, clinical and financials area is important. QA/Testing experience using UFT/QTP or other automated testing tools is a plus
The candidate chosen for this position will design, develop, implement, Q/A and optimize test plans, test scripts, and Automation
High level of organizational, written and oral communication skills
Strong abilities to analyze requirements, conduct research, think analytically, and work in diverse group situations

Technical Quality Assurance Senior Analyst Resume Examples & Samples

Collaborate with Solutions Developers on test strategies and plans, communicating and tracking bugs/open itmes
Responsible for 100% accuracy and top quality before our solutions, programs and outreaches go into production
Also implement solution, program and outreach tests, which include phone channel testing for branching logic, prompt accuracy and quality through call simulation using our tools and business rules, as well as proper rendering and content for Email and SMS outreaches, ensuring the correct program rules are in place based on the intent of the solution and/or program
Script, Email, SMS and Live Caller content proofing to ensure the logic and all dynamic fields and values are synchronized and stated properly on specification documents at the time of content completion and approval
Computer Science bachelor degree required
At least 4 years of experience with Spanish language (SAP) web development or software
Bilingual with Spanish and English a plus
Demonstrated ability to multi-task with strong organizational skills
Strong analytical and logical thinking applied with an excellent attention to detail – thinking outside of the box
Personal characteristics that demonstrate initiative and focus on achievement/results
Strong communication skills and the ability to excel in a highly collaborative and fast paced team environment
Ability to retain knowledge learned on the job
One month of experience with MySQL, HTML and PHP
Quality Control Acceptance Test must be taken on-site and must be able to complete one full test cycle

Senior Analyst Cass Quality Assurance Resume Examples & Samples

Using analytical and technical skills, develop analytical tools/reporting that captures the data needed to measure and report internal analysis and trending of operational, quality audit(s), investigation(s) and safety data
Supports the QA/CASS Analysis department by creating complex queries in Microsoft Access and/or one of the various versions of SQL databases. The QA/CASS Analysis department is responsible to
Conducts analysis of operational, quality audit(s), investigation(s) and safety data to present trends, assess risk and provide mitigation recommendations to management
Trends operational data and audit results to determine risk and root cause
Interfaces with audit departments to identify and prioritize audit areas using risk assessment methods
Interfaces with operational, audit and reliability departments to determine root cause of system deficiencies of Maintenance and Inspection programs
Interfaces with internal and external customers to share and review audit and data results to determine risk associated with maintenance and inspection programs
Conducts follow-up analysis to ensure compliance with and effectiveness of Corrective / Preventive Actions
Creates and edits reports and analysis intended to highlight and resolve safety related issues throughout the corporation
Special projects as directed by management
Work experience in data management and analysis, to include creation of complex excel files (v look up, pivot tables, filters, macros, etc . ) and database skills, such as writing complex queries in Access and/or one of the various versions of SQL databases such as SharePoint and Mosaic
Working knowledge of maintenance and inspection programs, auditing fundamentals and CFR’s related to air carrier operation preferred

Quality Assurance Senior Analyst Resume Examples & Samples

Consult with users to understand expectations around system functionality
Test systems and applications to determine performance and other concerns regarding function both individually and as a part of a team and documents solutions for future use
Develop test scripts, test conditions, input test data, and expected results for one or more test plans, including component, assembly, product, performance, user acceptance and technical architecture tests related to Business Intelligence solutions including transformations, data completeness, data integrity, and reporting & dashboards
Record problems and issues in accordance with the project's problem and issue management plans
Partner with the development team to resolve any issues that arise out of the testing process
Recommend improvements to process & systems
Collaborate with key stakeholders to develop test cases
Participate in the release control process (when the application is transferred from the build team to the test team) to ensure that solutions meet business requirements
Validate change effectiveness for testing product fixes
Inform the test lead of any issues that may affect the schedule, budget, or quality of the product or testing process
Bachelor's Degree in Computer Science, Engineering, Business Administration or related field of study; or any equivalent combination of experience and training
At least 3 years’ experience in a Business Intelligence setting, familiarity with dashboards and reporting
Experience with basic/core Data Quality concepts
Background in Information Management development