RN, Care Coordinator Resume Samples

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DK
D Kris
Dominique
Kris
440 Dion Valleys
Philadelphia
PA
+1 (555) 327 0442
440 Dion Valleys
Philadelphia
PA
Phone
p +1 (555) 327 0442
Experience Experience
Phoenix, AZ
RN, Care Coordinator
Phoenix, AZ
Beier, Auer and Barton
Phoenix, AZ
RN, Care Coordinator
  • Phone and/or face-to-face support on setting up and using care coordination tools or equipment placed in the patient's home
  • Manage patients in current disease management programs, completing and revising as necessary, the information in care coordination documentation system
  • Conduct daily tracking of caseload as assigned
  • Adapt to a fluid, dynamic and rapidly changing environment
  • Maintains accurate records of case management activities in the Enterprise Medical Management Automation (EMMA) System using clinical guidelines
  • Develops and monitors members plan of care, to include progress toward meeting established goals and self-management activities
  • Review evidence that discharge planning began at admission or start of services
Detroit, MI
Icmp RN Care Coordinator
Detroit, MI
Barrows Inc
Detroit, MI
Icmp RN Care Coordinator
  • Established by BWH/Partners
  • Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as
  • Consults with patients’ physicians and / or Medical Directors about high priority patients and potential care management plans
  • Willingness to be flexible in situations. Performs duties of lesser, equal, or greater responsibility as requested
  • Performs all duties in an independent, professional manner and requests assistance when necessary
  • Demonstrates initiative and creativity to continuously improve services, processes, and other activities that affect quality and utilization
  • Works effectively with team members
present
Houston, TX
Icmp RN Care Coordinator Float
Houston, TX
Schmidt-Lesch
present
Houston, TX
Icmp RN Care Coordinator Float
present
  • Keeps current with related trends in care management, including health education and coaching
  • Demonstrates a positive attitude in dealing with problems or crisis situations
  • Exemplifies program teachings and acts as a role model for patients by practicing behaviors consistent with goals of the program
  • Notifies Nursing Director, PCP, MD Advocate, and/or Medical Director about (over/under) utilization of services and patient’s compliance with program
  • Collaborates with PCP, MD Advocate, and/or Medical Director, re., challenging patient situations
  • Utilizes care management systems to document, monitor, and evaluate patient interventions and care plans
  • Establishes a consistent communication and reporting schedule for periodic contact with providers and patients to review patient status and progress toward goals
Education Education
Bachelor’s Degree in Detail Orientation
Bachelor’s Degree in Detail Orientation
University of Memphis
Bachelor’s Degree in Detail Orientation
Skills Skills
  • Problem solving skills with the ability to look for root causes and implementable, workable solutions
  • Professional verbal and written communication skills, with the ability to clearly articulate thoughts and ideas
  • Ability to create, review and interpret treatment plans Ability to create, review and interpret treatment plans
  • Ability to work independently Ability to work independently, handle multiple assignments and prioritize workload
  • Ability to effectively present information and respond to questions from families, members, and providers
  • Time management skills with the ability to prioritize and schedule daily activities for the most efficient use of time
  • Organizational skills with the ability to handle multiple tasks and/or projects at one time
  • Ability to understands the business and financial aspect of case mgmt in a managed care setting
  • Ability to implement process improvements
  • Ability to multi-task Bilingual skills
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15 RN, Care Coordinator resume templates

1

Icmp RN Care Coordinator Float Resume Examples & Samples

  • Consults with patients’ physicians and / or Medical Directors about high priority patients and potential care management plans
  • Influences utilization of health care resources by providing direct care coordination to patients, encouraging enrollment in disease and case management programs, providing care coordination intervention and follow-up prior to and after interaction with health care system, e.g., inpatient, ED visit, outpatient services, etc…
  • Using medical management criteria or other diagnostic screening criteria, determines appropriateness of hospital admissions and disease management programs. As indicated, provides direct and ongoing care management to select patients and / or refers to existing care management programs: insurance-based specialty case management programs, BWPO Disease Management programs, Partners HealthCare Disease Management programs, etc…
  • Communicates with other health care clinicians throughout the continuum about patient’s care, utilization, and follow up plans, e.g., ED Care Facilitators, inpatient Care Coordinators, post acute case managers, social workers, pharmacists, etc…
  • Notifies Nursing Director, PCP, MD Advocate, and/or Medical Director about (over/under) utilization of services and patient’s compliance with program
  • Collaborates with PCP, MD Advocate, and/or Medical Director, re., challenging patient situations
  • Acts as clinical resource person for program’s quality efforts
  • Attends and presents case reviews at practice meetings, program meetings, and care coordination meetings
  • Utilizes care management systems to document, monitor, and evaluate patient interventions and care plans
  • Keeps current with related trends in care management, including health education and coaching
  • Participates in regular meetings with the Nursing Director and Medical Director to review performance, patient volume, projects, outside professional activities, and upcoming goals to achieve
  • Performs all duties in an independent, professional manner and requests assistance when necessary
  • Work reflects excellent organizational skills
  • Assumes accountability for professional growth and development
  • Exemplifies program teachings and acts as a role model for patients by practicing behaviors consistent with goals of the program
  • Complies with appropriate BWH and Partners policies and procedures
  • Three to five years of acute care experience in a hospital setting
  • Three to five years of academic case management experience
  • Excellent oral, written, and telephonic skills and abilities
  • Competent using Microsoft word, powerpoint, and excel
  • Ability to work well with physicians and ambulatory staff in a practice or health center setting
  • Demonstrated ability to present and speak in front of groups
  • Knowledge and skills to differentiate levels of care
2

Field Based RN Care Coordinator Resume Examples & Samples

  • Facilitates appropriate member referrals to special programs such as Behavioral Health, Advanced Illness and Social Services
  • Documents all care coordination activities and interventions in the member’s health plan clinical record
  • Current, unrestricted RN license in the State
3

Icmp RN Care Coordinator Resume Examples & Samples

  • Performs program specific patient outreach, education, and recruitment
  • Initiates telephone or in person contact with eligible patients to perform initial assessment, healthcare education, and develop a realistic care management plan
  • Incorporates knowledge of case management, levels of care, and utilization management principles to implement high quality cost effective care plans
  • Utilizes excellent interpersonal skills when communicating with patients, families, and physicians in order to develop rapport, build trust, and engage patients in health promotion activities
  • Establishes a consistent communication and reporting schedule for periodic contact with providers and patients to review patient status and progress toward goals
  • The Ambulatory-based RN Care Coordinator (RNCC) is housed within select primary care practices which may change based on patient selection
  • Performs patient outreach, education, and recruitment during start up and then periodically as patient eligibility lists become refreshed
  • Demonstrates a positive attitude in dealing with problems or crisis situations
  • Is aware of and follows BWH policies and procedures for general safety, fire safety, parking, proper body mechanics, infection control, attendance, punctuality, and appearance
  • Works effectively with team members
  • Demonstrates initiative and creativity to continuously improve services, processes, and other activities that affect quality and utilization
  • Willingness to be flexible in situations. Performs duties of lesser, equal, or greater responsibility as requested
  • Assists in preparation for Joint Commission, CMS, and other surveys as applicable to role
  • Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partners
  • Follows safe practices required for the position
  • Fulfills any training required by BWH and/or Partners, as appropriate
  • Brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff
  • RN, BSN preferred. Master’s Degree preferred
  • Experience working in a post acute setting such as L-TAC, rehab, skilled nursing facility, or homecare
  • Ambulatory experience working in a health center or physician’s office preferred
  • Health care re-imbursement experience preferred
  • Experience using acute and post acute versions of utilization review criteria such as MCAP, Interqual, and/or Milliman
  • Current certification in Case Management preferred
  • Telephonic case management experience required
  • Experience with adult and geriatric patient populations preferred
  • Mental health or psychiatric experience preferred
  • Maintains membership in a care management organization (preferred)
  • Familiarity with various forms of health care re-imbursement
  • Superior inter-personal skills
  • Strong competency working with hospital computer systems and case management systems
  • Ability to handle routine work, unexpected priorities, and multi-task
  • Flexible about changing practice sites as patient needs indicate, helping colleagues at other practices and covering during vacations/unexpected illness/holiday time
4

Caremore Provider Practice RN Care Coordinator Resume Examples & Samples

  • Requires 5 years nursing experience as an RN
  • 3-5 years case management experience; or any combination of education and experience, which would provide an equivalent background
  • Experience with Behavioral Health care preferred
  • Experience in a Medicaid environment with patient population ages 14 and up is preferred
5

RN, Care Coordinator Resume Examples & Samples

  • Monitor patient progress and promote early intervention in acute care situations
  • Provide safe transition of care across the continuum of care
  • Provide patient education
  • Promote patient independence and self-management
  • Demonstrate autonomy being accountable for their practice
  • Demonstrate the ability to negotiate and influence individual and group decision- making
  • Adapt to a fluid, dynamic and rapidly changing environment
  • Demonstrate leadership qualities in the areas of time management, problem solving, decision making, priority setting, delegation, organization, written/verbal communication and listening skills
  • Works with Beacon Health leadership in the design, implementation and evaluation of the Medical Home care model
  • Provides regular progress updates to PCP and other members of the care team
  • Collaborates with the Transitional Care Coordinators to ensure smooth process in place when movement between settings occurs
6

Icmp RN Care Coordinator Resume Examples & Samples

  • Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as
  • Established by BWH/Partners
  • Experience working in a post acute setting such as L-TAC, rehab
  • Ambulatory experience working in a health center or physician’s
  • Experience using acute and post acute versions of utilization review
  • Spanish speaking preferred (for Float, Jen Center, Health Center,
  • Strong competency working with hospital computer systems and
  • Flexible about changing practice sites as patient needs indicate,
7

Field Based RN Care Coordinator Resume Examples & Samples

  • We have needs in the following counties: James City, Williamsburg, York, Poquoson, Hampton, Newport News, Sussex, Surry, Isle of Wight, Norfolk, Portsmouth, Virginia Beach, Chesapeake, Suffolk, Franklin City, South Hampton, Greensville*
  • Serves as a point of contact for Members and the Interdisciplinary Care Team (ICT) of all physical health, behavioral health and other home and community based services
  • Provides assistance in resolving concerns about service delivery or providers
  • Coordinates with enrollees primary care provider, specialists and other providers and care programs to ensure comprehensive, holistic, person-centered approach to care
  • Reports quantifiable impact, quality of care and/or quality of life improvements as measured against the care coordination goals
  • Establishes and maintains professional working relations with community resources and care providers
  • Collaborates with peers on enrollees’ admissions, transitioning and/or discharge planning Refers service requests that do not meet approval criteria to Manager, Director, or RN for further review and determination
  • Performs other social services-related case management duties as needed
  • Current and unrestricted Registered Nurse License or Certified in the state of Virginia or hold a multi-state license recognized by Virginia
  • 3+ years of care coordination or behavioral health experience and / or work in a healthcare environment
  • Proficient computer skills in Microsoft Office, to include Excel, Word, Outlook and the ability to type and talk at the same time and toggle between multiple screens
  • Experience working with Medicaid / Medicare population
  • Case management experience in a clinical setting (hospital, long term care, home health, hospice) or managed care
8

RN Care Coordinator ACT Resume Examples & Samples

  • Identification
  • Gathers all relevant data, objectively evaluates data, and obtains information by communicating with the patient/patient’s family, the healthcare provider and other members of the healthcare delivery team and patient’s community support network including external healthcare providers/agencies
  • Supports assessment by other care management professionals in specialty and inpatient areas as patient needs those services
  • Maintains high level telephonic oversight of the integrated plan and assures goals are met and/or addressed
  • Works with patient/family/healthcare providers/community support to coordinate needed services
  • Reviews health care benefits, coordinates plan with the benefits
  • Identifies alternate sources of funding if available for services not eligible for benefits
  • Leads and/or supports transition/discharge planning for patients moving between levels of care
  • Follows the patient over time, across all sites of care to measure effectiveness of the plan. Adapts plan to meet changing needs
9

RN, Care Coordinator Resume Examples & Samples

  • Increase patients' compliance with treatment plans
  • Engage community resources to support the patient's optimal functioning; and improve collaborative coordination of care to affect waste and inefficiency
  • Provide telephonic and/or face-to-face follow up with patients for care coordination services
  • Prepare for and attend committee meetings as assigned
  • Customer service skills with the ability to interact professionally and effectively with providers, third party payers, physicians, and staff from all departments within and outside the Company
  • Creative thinking skills with the ability to ask the needed bigger-picture questions that lead to process and team improvements
  • RN with current state licensure
  • Experience working with CMS preferred
  • Personal computer experience should include working with Microsoft Word, Excel, PowerPoint and Outlook at the intermediate level at a minimum
10

Field Based RN Care Coordinator Resume Examples & Samples

  • Engage community resources to support the patient's optimal functioning; and improve collaborative coordination of care to affect waste and inefficiency. This position will be based remotely from a home office and requires travel within the Jackson region. Responsibilities
  • Facilitate provider contact as needed to coordinate patient's care needs
  • Identify high risk patients for disease management and care coordination and work with patient, physician and other health care providers to establish a plan of care to meet the patient's individual needs
  • Provide telephonic and/or face to face follow up with patients for care coordination services
  • Telephonic contact and/or face to face with identified patients to explain the care coordination program, assess needs, educate patient regarding the disease as appropriate
  • Telephonic contact and/or face to face to instruct the patient on how to access the program resources, suggest and/ or arrange follow-up including mailing of educational materials, contact with community resources, and physician follow up visits; document the contact into the care coordination documentation system
  • Phone and/or face to face support on setting up and using care coordination tools or equipment placed in the patient's home
  • Take calls from patients and providers and give them appropriate information to help coordinate services
  • Manage patients in current disease management programs, completing and revising as necessary, the information in care coordination documentation system
  • RN with current and unrestricted state licensure
  • CCM and/or related certification or eligible to take exam within two years of employment is preferred
11

Field Based RN Care Coordinator Resume Examples & Samples

  • We have needs in the following counties: Lunenburg, Charlotte, Halifax, Greenville, Brunswick, Mecklenburg, Nottoway, Sussex, Surry*
  • Conducts initial and follow - up assessments within designated timeframes on enrollees identified as having complex case management needs (assessment areas include clinical, behavioral, social, environmental and financial)
  • Monitors hospitalizations and institutional facility admissions and re - admissions to identify issues and implement strategies to improve outcomes
  • Coordinates with enrollees primary care provider, specialists and other providers and care programs to ensure comprehensive, holistic, person - centered approach to care
  • Reports quantifiable impact, quality of care and / or quality of life improvements as measured against the care coordination goals
  • Current and unrestricted Registered Nurse License or Certified in the state of Virginia or hold a multi - state license recognized by Virginia
12

Field Based RN Care Coordinator Resume Examples & Samples

  • Routinely assesses and monitors enrollees’ status, needs and progress; if progress is static or regressive, determine reason and proactively encourage appropriate adjustments to the plan of care, providers and / or services to promote better outcomes
  • Collaborates with peers on enrollees’ admissions, transitioning and / or discharge planning Refers service requests that do not meet approval criteria to Manager, Director, or RN for further review and determination
  • Experience working with members who have complex medical needs, the elderly, individuals with physical disabilities, and/or those who may have communication barriers
13

RN Care Coordinator Breast Cancer Resume Examples & Samples

  • CPR/BLS certification
  • Ability to provide age appropriate cancer education
  • Strong organizational, communication, and customer relation skills
  • Knowledge of and ability to utilize in-house and external oncology resources
  • Ability to multitask and function in a stressful, fast-paced environment
  • Self-motivated with ability to work independently
  • Three years of experience in Oncology Nursing OR breast care/breast cancer nursing practice
  • Proficient in Microsoft Office, particularly Outlook, Word, Excel, Power Point, Access (preferred)
  • Bachelor’s and/or Master’s degrees in Nursing (preferred)
  • Five years experience in Oncology Nursing or breast care/breast cancer nursing practice (preferred)
  • Current license with Florida State Board of Nursing as a registered professional nurse
  • National Certification: Oncology Certified Nurse (OCN) through the Oncology Nursing Certification Corporation
  • Breast Care Certification through the Oncology Nursing Certification Corporation
14

RN, Care Coordinator Resume Examples & Samples

  • Evaluates members for case management services and determines appropriate level of care coordination/ management services for member
  • Develops and monitors members plan of care, to include progress toward meeting established goals and self-management activities
  • Act as liaison and member advocate between the member/family, physician and facilities/agencies
  • Travel to inpatient bedside, member's home, provider's office, hospitals, etc required with dependable car. May spend up to 70% of time traveling with exposure to inclement weather and normal road hazards. May require climbing multiple flights of stairs to a member's home, provider's office, etc
  • Preferred - Bachelor's Degree in Health Services or Nursing
  • Required - 2+ years of experience in clinical acute care
  • Preferred - Prior utilization management experience
  • Preferred - Experience in care of the elderly
  • Preferred - Experience in home health, physicians office or public health
  • Ability to multi-task Bilingual skills a plus
  • Ability to work independently Ability to work independently, handle multiple assignments and prioritize workload
  • Required - Healthcare Management Systems (Generic)
15

RN Care Coordinator / Discharge Planner Resume Examples & Samples

  • Licensed in the State of Maine as a Professional Nurse, BSN preferred
  • Minimum of two years recent clinical experience and knowledge of discharge planning required
  • Experience using an Electronic Health Record and ability to maintain accurate and timely documentation
  • Strong conflict resolution and problem solving skills
  • Must be a team player with a positive attitude and self-motivation
  • Demonstrates professional responsibility in the role of RN Care Coordinator/Discharge Planner
  • Conforms to all requirements of Medicare and MaineCare, and keeps current to all changing laws and requirements
  • Provides care coordination and discharge planning daily and works collaboratively with all physicians, UR staff, social services, and outside facilities to best meet the needs of all patients
  • Participates in Continuing Education and other pertinent learning opportunities to maintain and increase personal and professional growth
  • Utilizes work time appropriately to maximize productivity
  • Begins initial discharge planning assessment within 24 hours of admission
  • Determines degree of discharge planning need on an individual basis
  • Performs surveillance and data collection as directed for trend recognition and development of effective actions/plans
  • Educates patients upon discharge using the teach back method
  • Provides intervention as indicated, such as to Social Services for resource, financial, or emotional support or Home Health, Skilled Care, or LTC depending on level of need
  • Attend daily PEP rounds to discuss and review discharge plan of care
  • Work diligently to remove barriers to patient’s timely discharge
  • Assess an individual’s needs and works with them to develop a comprehensive plan that promotes long-term health, relapse prevention, and that will be something the patient is likely to follow
  • Review and discusses the discharge plan with the patient, family, and staff to ensure everyone understands and agrees to follow it
  • Makes discharge follow up telephone calls to review the hospital d/c instructions, d/c plan, medications, and answer any questions, address any concerns, and provide any new referrals needed
16

RN Care Coordinator Manager Resume Examples & Samples

  • Obtains and reviews monthly Care Gap data from the Managed Care Department for Family Medicine and General Medicine clinics
  • Assigns Care Gaps to be worked to the Medical Assistant Care Coordinators
  • Obtains and reviews daily ED visit reports to identify high ED utilizers
  • Facilitates post ED follow up visits with PCPs
  • Facilitates contact with insurance Case Managers and implements plans with Case Managers to follow up with patients, to include phone calls, video discussions, and assists in preventing or reducing ED visits
  • Assists with patients’ needs, to include transportation and referrals to mental health providers, if needed
  • Obtains daily list of hospital-discharged patients and assigns to Medical Assistant Care Coordinators to coordinate needed post discharge and transition of care visits
  • Establishes/reviews high-risk patients and establish plans for close follow-up and special needs
  • Reviews Healthy Planet Performance of each clinic monthly and identifies measures that require improvement, and communicates to clinic Medical Director and leadership
  • Reviews HEDIS scores of each provider with assigned Medical Director to establish and discuss plans for improvement with respective clinic Medical Directors
  • Meets with clinic Medical Directors periodically for updates and to discuss ways to improve measures, Care Gaps and scores
  • Participates in monthly Value Based Funding Team Meetings
  • Distributes reports to individual clinics
  • Provides peer-level patient/caregiver education and encouragement
  • Maintains database of and relationship with community resource providers
  • Maintains patient privacy
  • Acts in an ethical and professional manner in accordance with organization’s code of ethics for nursing
  • Acquires and maintains knowledge and skills in nursing practice to contribute to the professional development of self, peers, colleagues, and others
  • Knowledge of regulatory agency standards (e.g. JCAHO, HRS)
  • Nursing Standards and Florida Nurse Practice Act
  • Demonstrated Clinical skill in area of ambulatory care and/or particular specialization
  • Basic management skills
  • Ability to serve as resource for the nursing process
17

Rn-care Coordinator Resume Examples & Samples

  • Coordinates staff scheduling and educational/development activities
  • Identifies and resolves issues affecting the delivery of patient care. Performs quality assurance studies and assists with implementation of quality assurance and/or improvement initiatives
  • Monitors departmental compliance with regulatory and compliance requirements
  • Three years of experience working as a Registered Nurse required
18

Rn-care Coordinator Resume Examples & Samples

  • Provides pro-active initial and on-going clinical assessments of patient's medical, financial, functional and psychosocial needs to assist in development of a care plan to ensure a safe and timely discharge
  • Coordinates with both internal and external care team members to ensure a safe transition to the next level of care through planning and implementation of both skilled services and community resources. Ensures choice has been provided to the patient
  • Participates as an active member of the case management team to provide care coordination services to patients identified through referrals, nurse rounding and collaboration with the multidisciplinary team
  • Serves as the clinical resource to the Case Management department as well as nursing units in seeking opportunities to improve care coordination for all patients and for specific populations
  • Provides excellent care coordination services that are patient centered through clear, concise written and verbal communication and on-going collaboration with all members of the care team including the patient/family/caregivers
  • Coordinates, leads and participates in multidisciplinary case conferencing as needed to ensure an effective plan of care that is consistent with the patient's goals
  • Collaborates with the Utilization Review RN in ensuring appropriate level of care and efficient utilization of services throughout the patient's stay. Educates patients/family/caregiver on medical necessity and appropriate level of care and alternatives for care
  • Serves as a resource to internal customers on medical necessity and appropriate level of care
  • All associates of SCL Health System are expected to meet the following in their day-to-day work
  • Be available to work as scheduled and report to work on time
  • Be available to work overtime if needed
  • Be willing to accept supervision and work well with others
  • Be respectful of all with whom you interact and act in a professional manner
  • Be well groomed and dressed appropriately for your role
  • Be in compliance with all SCL Health System policies
  • Be sufficiently rested to perform your duties throughout the period assigned
  • Demonstrate a willingness to learn
  • Be able to communicate clearly, think clearly, and concentrate on assigned tasks
  • Be willing to perform other duties as assigned
19

Telephonic RN Care Coordinator Resume Examples & Samples

  • Engaging members / families telephonically and or face to face to coordinate services, community resources and treatment needs
  • Act as the primary point of contact for Members and the Interdisciplinary Care Team (ICT)
  • Current, unrestricted RN licensure in the state of Virginia
  • At least 1 year experience directly working with individuals with complex medical or behavioral needs
  • Basic level of proficiency in Microsoft Office suite applications (Word, Excel, Outlook / Email, Internet), including the ability to type and talk at the same time and toggle between multiple applications
  • Telephonic / Call Center experience
20

Telephonic High Risk RN Care Coordinator Resume Examples & Samples

  • Delivering a holistic approach to coordinated care based on the member’s needs using a person centered philosophy
  • Collaborating with the member's PCP to deliver and coordinate necessary services
  • 2+ years recent experience in case management, home care, long term care and / or experience in acute or rehab care setting
  • Experience with Medicare and / or Medicaid
  • Managed Care / Case management experience
  • CCM certification
21

RN, Care Coordinator Resume Examples & Samples

  • Performs utilization review in accordance with all state and federal mandated regulations
  • Reviews member records and, using approved criteria and member benefit information, ensures appropriate and cost‐effective healthcare services to members
  • Reviews service requests submitted by physicians to include review of evidence/clinical and medical necessity
  • Contacts identified members or providers to explain the program, assess needs, educate regarding the program resources, facilitating physician visits, etc., and documenting the contact in the appropriate electronic record systems
  • Consults and works closely with the Director of Medical Management and with the Medical Director regarding care that doesn't appear to meet approved medical criteria
  • Complete administrative denials when appropriate
  • Provide Tier 2 process review as assigned by Pre Cert Manager and/or Director
  • Two years' utilization review or case/care management experience within a hospital, home health setting, outpatient clinic or managed care company
  • Must have experience working within CMS and internal quality guidelines