Retail Support Resume Samples
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Retail Support Resume Samples
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RK
R Kerluke
Rodrick
Kerluke
886 Carson Estate
Chicago
IL
+1 (555) 805 8997
886 Carson Estate
Chicago
IL
Phone
p
+1 (555) 805 8997
Experience
Experience
Detroit, MI
Retail Support Analyst
Detroit, MI
Thiel and Sons
Detroit, MI
Retail Support Analyst
- Apply workarounds provided by the retail engineering team for known problems
- Communicate effectively project status/issues to IT Management, Stores and Team Members
- Perform root cause analysis for incidents that have no known root cause
- Provide 2nd level support for stores
- Analyze incidents and determine the best course of action to get the caller back up and working
- Assist Retail Engineers with Rollout/Deployment of new software/hardware for the stores
- Manage all technical and non-technical documentation to ensure it is current and up to date
Detroit, MI
Specl, Indirect Retail Support
Detroit, MI
McGlynn, Stamm and Hammes
Detroit, MI
Specl, Indirect Retail Support
- Worklist Reporting from Order Lab system
- Credit Adjustments/Approvals
- Researches, processes, and manage customer escalations
- Past Pending/Cancel Work Order Review
- Maintains current information on Comcast products, services, equipment, and marketing promotions
- Adding/Removing Third Party Labor partners
- Employee Onboarding
present
Chicago, IL
Manager IT Infrastructure Retail Support
Chicago, IL
Runolfsdottir and Sons
present
Chicago, IL
Manager IT Infrastructure Retail Support
present
- Leveraging service provided and by Network Team and by the End User Computing Team
- Developing continues improvement plans to optimize KSR cost and measure as well as grow customer satisfaction KPIs
- Ensure IT compliance for local infrastructure services (e.g. PCI, antivirus, license management, incident management, ITSCM, Security)
- Service Delivery Management for NAM Retail Infrastructure Service
- Provide governance to Retail IT organization based upon global HW / SW / process / solution standards and policies
- Services, Systems and HW life cycle management
- Establish an retail store infrastructure foundation where innovative Retail IT concepts can be integrated quickly and efficiently
Education
Education
Bachelor’s Degree in Marketing
Bachelor’s Degree in Marketing
Tulane University
Bachelor’s Degree in Marketing
Skills
Skills
- Able to use a calculator. Able to calculate ratios and percentages
- Basic math functions such as addition, subtraction, multiplication, and division. Able to use a calculator
- Strong organizational skills
- Able to use a calculator
- Ability to collaborate and function as a member of a team
- Should be comfortable with the use of computers and frequent use of RF equipment
- Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays
- Ability to read, write, interpret instructional documents such as safety rules, operating and maintenance instructions, procedure manuals, and diagrams
- Ability to communicate with peers and customers
- Effective written and verbal skills, ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals
15 Retail Support resume templates
Read our complete resume writing guides
1
Retail Support Supervisor Resume Examples & Samples
- Oversee and provide direction, leadership, and training to Retail Support agents including
- Previous supervisor experience preferred
- Previous Ticketmaster, retail or box office experience
- Knowledgeable of Microsoft Office (Outlook, Word, and Excel)
2
Director, Retail Support Resume Examples & Samples
- Lead/Transform the Retail Support team (3) – best in class customer service to our 300+ retail stores
- Align closely with all key stake holders (Commerce/Logistics/DC) to ensure product availability - OTIF
- Synthesize input from multiple cross functional teams to arrive at a single source document that tracks product
- Leverage data to continuously improve process – inventory optimization
- Strong knowledge of retail math (WOS, Inventory turns, GMROI)
- Ability to draw conclusions/make recommendations from the analysis and comfortable articulating to Sr. team members
- Strong verbal and written skills
- Ability to build strong relationships with all key stake holders
- Strong in all Microsoft suite software – Excel particularly
- Logical process oriented thinker
3
Retail Support Manager Resume Examples & Samples
- Oversee the management of Retail Support Center operations including
- Solid oral, written, and listening communication skills
- Strong interpersonal and presentation skills
- Working knowledge and understanding of the TM host architecture and the interfacing of other TM applications
- Proficiency with Excel, Word, Outlook and Powerpoint
- Ability to adapt, communicate, and manage change in a fast-paced working environment
- Self-motivated and detail oriented
4
Senior Retail Support Executive Resume Examples & Samples
- All claims that can be processed on a monthly basis need to be checked and given to Finance by the 21st of each month to ensure clearance from the ledger by the end of each month
- All deal provisions must be entered into the Siebel system for approval by the 12th of each month for that month or earlier
- By the 12th day after the end of each month, V-Net sell-through data is to be used to validate and amend scan provisions so the accrual becomes actualized and no additional provision is held
- Achievement of overall organization/team strategic objectives and goals
- Be experts in the systems and programs that you use on a daily basis
- Broaden your knowledge on the greater business to make you more effective in your current role
5
Retail Support Analyst Resume Examples & Samples
- Provide 2nd level support for stores
- Analyze incidents and determine the best course of action to get the caller back up and working
- Apply workarounds provided by the retail engineering team for known problems
- Perform root cause analysis for incidents that have no known root cause
- Manage the groups’ depot inventory levels
- Occasionally travel to install equipment for new store openings
- Support new store openings via phone
- Technical experience within a windows environment
- Strong written and verbal communications skills
- Ability to troubleshoot issues and perform root cause analysis
- Computer Science or Information Systems Major
- Previous experience in Retail Store Support
- Previous experience in Help Desk Support
- Technical certificate in a computer systems field
- Knowledge of phone systems
- Knowledge of LAN / WAN administration
6
Manager IT Infrastructure Retail Support Resume Examples & Samples
- Owning End-to-End Infrastructure Retail Stores Support Service across all infrastructure departments in NAM
- Participate on developing global Service Support Standards and rollout concepts for further standardization and consolidation of Retail Infrastructure Support Services
- Participate on the implementation of the Global Service Desk within the NAM stores
- Service Delivery Management for NAM Retail Infrastructure Service
- Knowledge of methods and techniques applied in IT infrastructure operations environment
- Retail IT infrastructure knowledge (POS, Printers, Access points, retail technologies)
- Ability to translate business requirements into cost efficient (IT) solutions
- Experience in managing and leading medium IT projects
- Technical proficiency and awareness (ITIL, Networking, Microsoft)
- Experience in personnel management, and ability to rouse engagement and proactivity within his team and influence others
- Excellent communication skills, including the ability to have good relationships with other parts of IT as well with business
- 5-7 years of work experience within international IT environments. Experience required in IT Service and Project Management
- Very good in English written and spoken
7
Manager IT Infrastructure Retail Support Resume Examples & Samples
- Help to manage outsourced onsite support services for HW lifecycle and maintenance service including responsibility for Contract Management, Escalation Management and Governance
- Managing internal project and service provisioning resources
- Developing continues improvement plans to optimize KSR cost and measure as well as grow customer satisfaction KPIs
- Responsible for day to day local Infrastructure support services for NAM Stores locations
- Supply and maintain IT capacities and planning
- Services, Systems and HW life cycle management
- Works closely with the Market IT Direct to Consumer team (IT Retail) aligning activities, projects and global infrastructure standards, procedures and processes
- Ensure IT compliance for local infrastructure services (e.g. PCI, antivirus, license management, incident management, ITSCM, Security)
- Innovate and communicate around the area of responsibility to bring service delivery and customer satisfaction to the next level
8
Flexible Schedule Retail Support Resume Examples & Samples
- Locate new merchandise arrival
- Communicate to the fulfillment team on stock levels
- Ability to multi-task and problem solve
- Works well both independently and as part of a team
9
Wrap & Send Retail Support Team Resume Examples & Samples
- Select and gather merchandise throughout the store requested by our customers
- Scanning in merchandise
- Work with the fulfillment team and complete orders on a daily basis
10
Specl, Indirect Retail Support Resume Examples & Samples
- Responds to and resolves basic account calls and/or escalates non-technical issues for all accounts to the Product Sales Support Supervisor
- Receives agreements from product sales team and enters the information into databases
- Acts as liaison between Sales, Marketing, and IT to provide insight-driven and actionable database query requirements
- Researches, processes, and manage customer escalations
- Other duties and responsibilities as assigned
- Escalations for Internal/Dealers
- Past Pending/Cancel Work Order Review
- Deposit Compliance Order Review
- Contractor Invoicing
- Corporate Incentive Processing
- InfoPath Store Assignments
- Adding/Removing Third Party Labor partners
- Worklist Reporting from Order Lab system
- Dealer Escalations from Leapfrog Partner
- Employee Onboarding
- Incentives Strategies/Support
- Channel Communication
- New Hire Reconciliation
- Credit Adjustments/Approvals
- Uniform/Premium Ordering
11
VP of Retail Support Resume Examples & Samples
- Support the division with strategic and tactical execution of company/divisional marketing plans including all signature programs
- Develop relationships with division management and operation’s specialist staff to support the execution of merchandising plans and initiatives
- Partner with division merchandising to ensure marketing campaigns and offerings are tailored to meet local needs and properly reflect the appropriate demographic
- Ensure each division is compliant with all legislative, regulatory or company policies as they pertain to country of origin, food handling, and other food safety guidelines
- 10-15+ years retail merchandising experience including perishable and meat and seafood products and programs
- Ability to apply strategic and analytic thinking to develop best practice retail programs
- Proven leadership and ability to lead by influencing others both formally and informally
- Solid knowledge and understanding of the drivers of sales and marketing plans and their impact on profit, revenue and volume
- Proven ability to objectively interpret research, extract insights, link to strategies, and communicate in a motivating way
12
VP of Retail Support, Produce Resume Examples & Samples
- Work with divisions on maintaining corporate/ division store and brand standards
- Ability to track and monitor results from multiple on-going merchandising plans across the divisions
- Ability to ask strategic and tactical questions leading to identification of root causes of problems; communication skills to motivate others to take action to address root causes and create solutions
13
Retail Support Resume Examples & Samples
- Handle Jewelry returns courteously and professionally and suggest merchandise to convert the return into a sale
- Offer to put purchase on customer’s Macy’s charge account toward the end of the shopping experience
- Maintain register bay supply levels and alert Manager when supplies need reordered
- Follows shortage programs and procedures as they pertain to the receiving function
14
Retail Support Lead Resume Examples & Samples
- Direct Merchandise Team in the placement of merchandise on the sales floor to ensure floor readiness
- Ensure all procedures, policies, and standards are understood and followed by associates
- Assist Merchandise Team Manager in the movement of fixtures and merchandise for new product, season changes, and clearance sets
- Review the flow of merchandise on a daily basis, oversee replenishment of stock onto the sales floor
15
Retail Support Resume Examples & Samples
- Ensure productivity and safety standards are maintained to include good housekeeping standards
- Administrative responsibilities to include: ensure compliance of inventory control (breakage), paperwork audit, direct "return to vendor" requests to appropriate Receiving Team Managers & Merchandise Team Managers, input various data on line (PC)
- Provide ongoing support to Receiving Team Managers & Merchandise Team Managers. Participate and provide support to store for twice yearly inventory audit
- Staff development to include hiring, training, coaching ,motivating and retention of a support organization. Conduct performance appraisals on a timely basis. Ensure daily feedback and recognition
- Ability to communicate with peers and customers
- Able to use a calculator. Able to calculate ratios and percentages
- Must be able to anticipate and solve problems
16
Retail Support Resume Examples & Samples
- Coordinate and oversee the timely execution of price changes for the entire store
- Recruit, train, motivate, and develop Pricing Associates to their fullest potential through coaching and feedback to increase productivity and efficiency
- Ensure that all policies, procedures, and standards are understood and followed by Pricing Associates
- Conduct random price audits to ensure selling price is correctly reflected on the merchandise; participate in physical inventory process
- Provide feedback or call the Price Change Hotline on pricing issues such as pricing errors and ticketing errors
17
Seasonal Holiday Retail Support Resume Examples & Samples
- Proactive in assisting Jewelry customers who are using devices to shop and compare, whether Macy’s devices or their own
- Reinforce customer’s selection and package merchandise with care
- Invite customers to come back and thank them by name whenever possible
- Assist in replenishment of stock onto the sales floor
- Assist in inventory and markdown processes
- Perform these functions in an efficient manner, as directed by the Jewelry Business Manager
18
Senior Manager, Retail Support Excellence Resume Examples & Samples
- Facilitates engagement, collaboration and alignment between Retail Support functions. Establishes and manages the on-time completion of cross-functional project plans
- Engages key Retail Support and Retail Operations stakeholders to understand and interpret business requirements and translate them into specifications for business improvement and efficiency initiatives
- Acquires an understanding of key site-level Retail functions, and integrates CEM, Operations Support Retail Technology and processes to aid in the achievement of Retail’s vision and strategy
- Monitors the advancement of industry-specific Retail systems and standards, and collaborates with Retail Support functional leaders to maintain a competitive level of functionality and support
- Manages assigned resources and ensures cohesiveness between improvements made between Retail Support processes and systems
- Develops and maintains an understanding of roles, responsibilities, practices, and guidelines for core Retail processes
- Designs, implements, and maintains performance measures and scorecards to measure Retail Support process improvements
- Minimum undergraduate degree in Business, Engineering, Process Control Systems or related discipline required
- Minimum 7 years’ experience in project management and process improvement is required
- Experience with Retail Petroleum process control systems, including integration with off-site systems
- Experience implementing process improvements using Lean Six Sigma (Green Belt Level certification)
- Excellent time management and decision-making required
- Passion for action and results
- A collaborative personality combined with strong interpersonal skills
- Understanding of Retail Petroleum processes preferred
- Strong computer application knowledge, including Microsoft (Excel, Word, PowerPoint, Project), Visio and SharePoint
- Technical understanding of data interfaces and database concepts
- Experience with cloud computing services (e.g. PaaS, SaaS) or other marketing tools
- Marketing and/or Sales experience
19
Retail Support Resume Examples & Samples
- Collaborate with peers using planning/execution tools to coordinate pricing needs with workload (signing, merchandising, etc.)
- Direct assist in, and monitor timely execution of price changes to include printing and distributing price change details to associates, random price audits to ensure selling price is correctly reflected on the merchandise, and communication of pricing issues (pricing errors, advertising errors, ticketing errors, and missing signs) via the portal form
- Assist in other tasks as needed (signing, receiving, reverse logistics, merchandising, replenishment, fulfillment, RFID, packing/shipping)
- Ability to effectively communicate and present information to customers, peers and associates, and interpret instructional documents such as safety rules, operating and
- Able to empower and develop a team
20
Retail Support Signing Team Lead Resume Examples & Samples
- Assist the Merchandise Team Manager with workload planning, associate task assignments and execution; flex/adjust resources as workload and business needs dictate
- Direct, assist in, and monitor timely signing execution to include using MSign to prepare and handout signs for all libraries, organization, maintenance and associate accountability of sign shop and sign carts (sign libraries, toppers, headers, holders), printing and distributing signing details to associates, sign set-up and removal, random sign audits to ensure selling price is correctly reflected on the signs and communication on signing issues (pricing errors, advertising errors, ticketing errors, missing signs) via the portal form
- Assist in other tasks as needed (merchandising, pricing, replenishment, fulfillment, RFID, receiving, reverse logistics)
- Able to multitask in a fast-paced environment
21
Macy s Seasonal Holiday Retail Support Shoe Expeditor Resume Examples & Samples
- Assist customers in all aspects of service fulfillment by demonstrating proficient use of proprietary devices and applications; proactively create enhanced shopping experiences through the heightened use of tools, technology and collaboration
- Maintain integrity of shoe inventory by ensuring accuracy of scanning and placement
- Receive and process new merchandise
22
Retail Support Pricing Team Lead Resume Examples & Samples
- Support Omni Channel initiatives and be open to learning new technology
- Communicate with Operations Manager and Merchandise Team Manager on any merchandise or system issues
- Direct, assist in, and monitor timely and accurate RFID processes to include preparing for and executing tag up events, cycle counts and display audits; consistent RFID tagging standards throughout the store, and resolution of inventory issues
- Able to use a calculator and current technology
- Ability to delegate and follow through on projects in a timely manner
23
Omnichannel Retail Support Analyst Resume Examples & Samples
- Provides support of operational, product, legal, compliance, system and any other problems to Retail Centers daily via telephone. Takes ownership of calls providing timely follow-up with branches
- Acts as liaison between Retail Centers and departments in order to resolve problems
- Maintains operational and product information specific to certain market areas in order to support the Retail Centers
- Monitors the queue in order to work as a team to manage incoming calls and provide a high level of service to the Retail Centers
- Creates and maintains call tickets for all incoming calls
- May need to make supervisory decisions in order to assist Retail Center personnel and/or their management hierarchy in resolving issues
24
Seasonal Holiday Retail Support Shoe Expeditor Flexible Scheduling Option Resume Examples & Samples
- Recover shoe sales floor and scan inventory back into stock
- Maintain integrity of shoe inventory by ensuring accuracy of scanning and placement
- Receive and process new merchandise
25
VP Retail Support Produce Resume Examples & Samples
- Partner with division management to ensure project objectives and communications are supporting individual store goals and targeted outcomes
- Work with division teams on space planning layouts to ensure future new and remodeled stores include optimal layout and future strategic initiatives
- Analyze merchandising and product data reports across the division / store level and work to solve any problems or issues with sales, profit, inventory, shrink, space planning, etc
- Act as a liaison between Consumer Brands and the division merchandising teams
- Continually look for new product, merchandising trends and platforms throughout the industry that can positively impact our sales and merchandising objectives
- Assist and guide multiple communication channels
- Work with division leadership on delivering against all corporately planned capital expenditure projects
- 10-15+ years retail merchandising experience including perishable and non-perishable products and programs
- 5-8+ years retail operations, marketing and finance experience
- Experienced with successfully leading large-scale projects across multiple retail locations
- Strong knowledge of marketing programs, advertising, impacting customer demand, sales and financial results
- Ability to create an environment that fosters learning, teaching, growth, risk-taking, and innovation
- Track record of creating innovative solutions that is differentiated and value-added for the customer
- Advanced knowledge of financial modeling and forecasting based data metrics and findings
26
Retail Support Resume Examples & Samples
- Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary
- Oversee receiving team in the general shipment process
- Oversee customer carryout and special deliveries
- Participate in and oversee stockroom maintenance, organization, and housekeeping
- Assign special projects as needed
- Ability to delegate tasks to team members. Ability to collaborate and function as a member of a team. Must possess a strong sense of urgency
27
Retail Support Signing Team Lead Resume Examples & Samples
- Conduct random sign audits to ensure selling price is correctly reflected on the signs
- Use FEDSign system to prepare signs for all promotions and vendor identification signs
- Print and maintain sign library and organize sign carts, shops, and holders
- Previous experience in a support role is preferred. Previous supervisory experience preferred
28
Retail Support Resume Examples & Samples
- Conduct random price audits to ensure selling price is correctly reflected on the merchandise
- Participate in physical inventory process
- Strong organizational skills. Able to multitask in a fast-paced environment. Able to empower and develop a team. Ability to collaborate and function as a member of a team. Must possess a strong sense of urgency
29
Retail Support Helpdesk Administrator Resume Examples & Samples
- An excellent telephone manner
- The ability to problem solve and work to deadlines
- Experience of Microsoft Word, Excel and Outlook
- GCSE or equivalent in Maths and English
- An NVQ in Customer Service or Business Administration would be desirable
30
Retail Support Backoffice Resume Examples & Samples
- Implementing of all accountant related tasks in the area of Retail
- Handling of all Retail Backoffice processes in connection with the billing of the Service Stations
- Creating and Maintenance of Master Data in SAP
- Acting as Central contact person for dealers and tax consultants regarding the billing
- Contributing in the month, quarter and year end closing
31
Retail Support Specialist Resume Examples & Samples
- Manages a full range of administrative and staff support services, including complex project, analysis, and other responsibilities as directed
- Coordinates, prepares, reviews, monitors and processes documents as directed
- Develops or revises procedures and notifies staff of procedural/policy changes, etc
- Prepares materials or transaction agreements and evaluates submittals
- Gathers data and prepares regular or periodic reports pertaining to department functions
- Monitors and analyzes accounting reports for accuracy and budget comparisons
- Acts as program representative for manager with other departments
- May interpret policies, program objectives and departmental processes
- Keyboards a variety of correspondence, reports, presentations, and other materials
- Responsible for providing advanced analytical and/or specialized support
- Executes special or continuous research and data analysis tasks
- Analyzes problems, determines approach, compiles and analyzes data, and prepares reports/recommendations
- Resolves and/or escalates complex customer problems to appropriate resources
- Coordinates activities between departments and outside parties in support of program implementation/administration
- High school diploma/GED required
- Five years of progressively responsible experience in a senior administrative support capacity
- Advanced knowledge of a full range of the principles of department-level office management and administration; and, the ability to apply these principles in a wide variety of projects and assignments
- Advanced knowledge of departmental office equipment, systems, practices and procedures
- Advanced knowledge of department-related laws and regulations, confidentiality requirements, discretionary functions, and departmental policies and procedures
- Knowledge of effective verbal and written communication techniques
- Ability to evaluate complex data and prepare and present reports
- Ability to coordinate and provide quality customer service
- Ability to establish and maintain effective working relationships
- Ability to use a PC, complex word processing software tools for document production, and advanced skill in using spreadsheets, and other software
- Ability to multi-task, work independently, be proactive, and maintain high organizational practices
- Specialized experience and knowledge of the department/function, reading, writing, and arithmetic skills
32
Retail Support Manager Resume Examples & Samples
- Prepare the visual execution of presentations that highlight the trends and dynamics of the industries tracked by the Industry Analyst team
- Maintenance of core industry presentations; curating new topic ideas designed to “make news” in specific industries
- Leverage new and fresh insights from NPD’s broad array of information assets, and assist the analyst team with the preparation of thought leadership materials such as industry articles, whitepapers, and blogs
- Cultivate new ideas from the twice annual retail forum and work closely with the Marketing Events Planning team on the preparation of new materials for our Retail Trends presentation based on ideas culled fro m the forums
- Plan and coordinate industry and speaking events attended by the analyst team, with onsite management of large industry events
- Manage the scheduling of meetings, client presentations, speaking events and calendar appointments of the analyst team
- Manage domestic and global travel arrangements and generate expense reports
- Interface with company executives, external clients, and vendors
- BS/BA degree in Marketing, Market Research or related field preferred
- 3-5 years experience in administration, retail management or market research
- Highly organized with excellent communication and writing skills; able to communicate clearly at all levels of an organization
- Capable of participating in creative brainstorm meetings and helping to generate ideas for presentations and events
- Possess a creative mindset and ability to develop concepts from scratch, ensuring messaging is easy for an audience
- Strong multi-tasking skills with ability to manage multiple projects at once
- Demonstrated ability to decipher and visualize complex data
- Must be flexible, with the ability to work in a fast-paced environment
- Ability to travel multiple times per year, including overnight travel
- Proficient in Microsoft Office; advanced PowerPoint skills including charts, graphs, transitions, and animations
33
VP, Retail Support Resume Examples & Samples
- Work with C.O.O. and divisions on maintaining corporate/ division store and brand standards
- Ensure best practices are shared across divisions for increasing sales and running efficient operations while teaching and training as necessary
- Balances the needs of multiple stakeholders while maintaining strong executive level partnerships
- Highly self-motivated, assumes personal accountability for results and performance
- Demonstrated track record as proactive trusted advisor/leader in an organization, particularly around strategic issues to drive results
- Ability to implement innovative plans in reaction to a range of business and consumer challenges and to sell these programs at the division level
34
Retail Support Analyst Resume Examples & Samples
- Provide Application Support for complex and highly integrated applications
- Handle support tickets submitted by store teams for all technical equipment and software applications at the store
- Analyze, prioritize, and effectively triage/escalate application issues and problems
- Interact with internal 3rd party vendors and troubleshoot to resolve complex problems
- Perform installation, basic diagnostic testing, adjustment, troubleshooting, and repairs to hardware, software and peripherals at the store with minimal assistance (on-site or remotely)
- Manage all technical and non-technical documentation to ensure it is current and up to date
- Troubleshoot applicaton problems and move towards resolution
- Respond to, follow up, and close all assigned problem tickets
- Communicate effectively project status/issues to IT Management, Stores and Team Members
- Establish and maintain positive working relationships with departments and end users to reach desired outcomes and results
- Maintain accurate inventory of store assets
- Provide after hours and/or weekend or holiday support (unscheduled support), as business needs arise
- Respond to and/or be dispatched to support On Call including weekends and holidays (scheduled support)
- Complete administrative duties, includes but is not limited to: expense reporting, status reports
- Document, maintain, upgrade or replace hardware and software systems
- Bachelor’s degree from an accredited college or university; a degree in Business, Information Technology, or related field preferred - or comparable industry experience and knowledge
- May require standing, bending and lifting up to 30 to 50 pounds
- 2+ years’ experience in a technical or retail support role
- Retail Pro Experience required, and experience with POS systems is strongly preferred
- Effective analytical problem solving skills; multi-tasking
- Basic understanding of PC software, operating systems and applications, networks, and hardware (peripherals). Ability to install drivers and software
- A basic troubleshooting aptitude gained through experience and/or training is required
- Good customer service skills, orientation is vital
- Business travel required
35
Senior Manager Retail Support Resume Examples & Samples
- Previous work or educational experience with retail visual merchandising
- Previous work or educational experience with sales management
- Previous experience with leading and developing a large, remote, team
- Proven organizational skills with the analytical ability to multi-task and prioritize effectively
- Well-developed problem-solving skills and a fine eye for detail
- Energy, enthusiasm, and drive to continuously and proactively manage a heavy workload
- Strong computer skills, including, but not limited to Microsoft Outlook, Word, Excel, and PowerPoint
36
Retail Support Resume Examples & Samples
- Maintain register bay supply levels and alert supervisor when supplies need reordered
- Maintain department recovery standards; including returns
- Assist in replenishment of stock and replenishment on to the sales floor
- Assist with the movement of fixtures and merchandise for new product, season changes, and clearance sets
- Perform other duties as necessary, including but not limited to watch sizing and ear piercing
- Must be able to work quickly and effectively to process large volumes of merchandise. Must possess a strong sense of urgency
37
Retail Support Teller Resume Examples & Samples
- Be responsible for accurately processing debit and credit transactions in compliance with established policies & procedures, while maintaining an acceptable balancing record
- Resolve customer problems either through direct personal action or referral to alternative branch or bank resources
- Identify and maximize cross-sell opportunities through exploring customer needs
- Assist customers at the drive-through window
- Greet people warmly and direct them to appropriate bank personnel
- Handle loan payments and cash checks
- Report suspicious activity
- At least two days of availability Monday – Friday
- Any day of availability Monday – Friday must be at least five hours of consecutive availability that either starts at 8:00 am or ends at 6:00 pm
- Saturday availability is mandatory (employees may not be scheduled to work every Saturday; Saturday scheduling is done on a rotation)
- Requires a High School Diploma or equivalent
- Demonstrated skills in use of a computer
- Basic knowledge of banking, math, balancing, debits, credits & bank products
- Must have solid balancing and customer service skills
- Experience selling products and services based on customer needs
38
Retail Support Manager Login to Save This Vacancy Resume Examples & Samples
- Strategically leads the Retail Support team, comprised of 5 teams: Retail Trading, Retail Communication, Retail Deployment, Retail Services and Retail Service and Repair
- Represents Retail on all strategic projects that will affect our future operating model spanning all areas of Commercial, Digital, Financial, Logistical, Systemic, Cultural or Legislative change
- Owns, defines and creates end to end implementation plans for laning macro-level business change across our shops. Ensures that all Retail workload sits strategically within one plan
- Supports the Divisional Directors and field teams with timely, relevant, accurate information that enables them to instigate fast paced, high impact, strategic change right first time
- Supprots consistent implementation of all standards and processes in shops through the continuous review and evolution of Retail Basics and Retail Our Job as a one-way best practice
- Owns the management and evolution of the framework of communication that supports shops. Responsible for ensuring all communication to shops is concise, accurate and engaging
- Owns accurate implementation and ongoing strategic evolution of our payroll and hours deployment plan for shops. Ensures communication of spend is accurate, timely and insightful
- Responsible for over £25 million in contracts that support our shops. Accountable for the Store General P&L and the ongoing strategic evolution of cost effective and efficient solutions
- Leads the Retail Service & Repair team. Responsible for supporting the accurate implementation and commercial evolution of the Cycle Service & Repair offer across all Halfords shops
- Responsible for the performance, coaching, development and engagement of 9 Support Centre reports and 3 divisionally field based reports. Owner of the Retail Support succession plan
- Deputises for the Central Operations Director as required to ensure the continuity of Retail representation at all appropriate commitments and in case of any crisis affecting shops
- Ideal experience would include having held a number of successful Store Manager roles that evidence broad experience trading across a diverse variety of Retail environments
- Experience must include at least one multi-site role, but ideally would span a number or Area Manager positions with a proven track record of delivering high standards and results
- Ideally this person would already be assuming a more senior role Divisionally and would be able to evidence experience leading and successfully landing Divisional projects
- This role necessitates extensive experience both coaching and managing performance at a senior management level and experience of leading a large team of managers
- This person would already have had regular experience deputising for a Divisional Director in their absence and have represented Retail in some cross-functional working groups
- Experience with managing large P&L's (i.e minimum Area level) is essential. Ideally this person would be able to demonstrate experience of strategic financial planning and management
- Leadership: Able to set and drive stretching targets in a fun and engaging environment
- Driving Performance: Capable of both coaching and managing performance
- Delivering Results: Ability to monitor and manage goals or expectations to delivery
- Decision Making: Able to make fast, accurate, balanced decisions on critical business change
- Structured Planner: Possesses a logical, structured approach - able to build complex plans
- Agile: Capable of moving with the needs of the business, reprioritising and predicting change
- Remote Management: Able to lead leaders and manage performance from a distance
- Influencing Skills: Able to collaborate and influence effectively across all levels of a business
- Numerate: Must be able to understand and evolve complex financial productivity models
- Presenting: Experienced in presenting to large groups and able to flex style to audience
- Communication: Literate and able to provide final sign off for company-wide communication
- Knowledge - In depth understanding of Halfords store operations, customers and colleagues
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Retail Support Merchandising Lead Resume Examples & Samples
- Service the customer in a helpful and friendly manner including POS transactions, credit and Plenti enrollment, and helping her to find what she is looking for
- Ability to delegate
- Ability to train, coach, and develop a staff of associates
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Macy s Retail Support Associate Resume Examples & Samples
- Assist customers in all aspects of service fulfillment by demonstrating proficient use of proprietary devices and applications; proactively create enhanced shopping experiences through the heightened use of tools, technology and collaboration
- Receive and process new merchandise
- Education/Experience: No specific educational accomplishments are necessary. No experience is needed
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Macy s Retail Support Resume Examples & Samples
- Ensure that all receiving activities are in accordance with productivity standards timelines
- Clearly communicate all policies, procedures, and standards so that they are understood and followed by associates
- Complete operational tasks such as trash and hanger collection
- Oversee replenishment of stock onto the sales floor
- Plan and implement the inventory process
- Plan and implement the markdown process
- Manage the processing of damages, transfers, and return to vendor merchandise
- Follow shortage programs and procedures as they pertain to the receiving function
- Minimum of one to three years experience in a supervisory position
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VP Retail Support Resume Examples & Samples
- Work with Regional C.O.O. and division teams on space planning layouts to ensure future new and remodeled stores include optimal layout and future strategic initiatives
- Assist corporate and division teams with Joint Accelerated Growth process and merchandising plans
- Demonstrated success record in collaborating with multiple functional areas to achieve overall company goals
- Solid knowledge of interpreting and reviewing financial information, P & L statements and skills to determine relative revenue impact on income of merchandising programs
- Strong skills in researching multiple data bases/sources around products to develop cases to educate retail management that will lead to actions
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Director, IT Retail Support Resume Examples & Samples
- Work on retail IT projects including hardware and software upgrades, deployment of systems, new technologies, etc. Focus on enhancements that drive value to the business, simplify the IT landscape and maximize our IT investments
- Assure a clear understanding of business objectives through collaboration within the IT organization, stakeholders and end user feedback to deliver the right outcome to a request or solution
- Oversee the execution of the of day to day support for the IT Retail Systems Team
- Review and approve changes to the IT Retail Systems environment to ensure operational stability both short term and long term
- Maintains Standards and Best Practices as they relate to the IT Retail Systems Team
- Works with the Security Team to oversee the ongoing implementation of security tools, awareness programs and operational readiness for internal audits, vulnerability scans, penetration tests and PCI scans
- BA or BS Management Information Systems, Computer Science, or Engineering required, or equivalent work experience
- Minimum of 7-10 years of hands-on execution fast paced environment
- Experience with leading helpdesk, creating call flows and managing SLA's
- Experience troubleshooting store technologies e.g., network, telephony, POS, people counters, etc
- Process documentation creation & review
- Strong familiarity with compliance & security standards across the enterprise IT landscape
- Exceptional hands-on experience with complex IT Systems solutions and business applications
- Ability to develop and maintain highly effective relationships, internally and externally
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Retail Support Teller Resume Examples & Samples
- Be responsible for accurately processing debit and credit transactions in compliance with established policies and procedures, while maintaining an acceptable balancing record
- Identify and address client needs by providing a variety of services which may include opening new accounts, issuing counter checks, performing account maintenance, issuing/activation ATM cards, performing money transfers, ordering checks, receiving loan payments, etc
- Resolve clients problems either through direct personal action or referral to alternative branch or bank resources
- Identify and maximize cross-sell opportunities through exploring needs
- The ideal candidate for this position will be available Monday - Friday 9:00 AM - 6:00 PM
- Requires a High School Diploma or equivalent and 1+ year cashiering, customer service, balancing, or other related experience
- Working knowledge of math, cashiering, balancing, debits, credits, bank products, and/or banking
- Ability to cross-sell bank products based on clients needs
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Retail Support Summer Internship Resume Examples & Samples
- Education/Experience: 1+ year experience in a corporate retail office
- Proficient in Microsoft Office Suite including: PowerPoint, Word, Excel
- InDesign and Photoshop skills a plus
- Advanced Excel skills preferred
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Retail Support Recovery Associate, Temporary Resume Examples & Samples
- Returns merchandise from the fitting rooms back to the selling floor
- Finds a sales associate or takes that customer to the register when he/she is ready to make a purchase
- Is aware of the "A-Zones" in his/her assigned area, make sure that these areas are recovered and maintained first
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Delivery Driver / Retail Support Resume Examples & Samples
- Pickup furniture at lease end
- Report all pick-up and delivery issues to dispatch and record information on paperwork
- Confirm all electronics and lighting work prior to leaving the stop
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AVP, Retail Support Resume Examples & Samples
- Ability to work in a call center environment
- Provide phone, email and in person support to all Retail Sales roles
- Fundamental knowledge of loan programs and pricing
- Excellent customer service, communication and problem solving skills
- Ability to teach, train and mentor as needed
- Maintain established turn times
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Retail Support Specialist Resume Examples & Samples
- Use call center phone queue and support ticketing system
- Assist sales with all aspects of originating a loan in our LOS system
- Fundamental knowledge of manufacturing loans in accordance with loan programs and parameters
- Resourceful, self-motivated, team player that works well under pressure and with minimal direction
- Ability to create procedural documentation and training materials
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Retail Support Signing Team Lead, Temporary Resume Examples & Samples
- Provide an exceptional customer experience by ensuring the customer is always the priority
- Ensure optimum coverage to support anticipated promotional events by effectively managing associate schedules
- Assist Merchandise Team Lead in operational tasks such as markdowns, return to vendors (RTVs) and transfers and merchandising tasks such as floor moves and back stocking
- Be sensitive to the store’s needs and flex into other non-selling areas as needed
- Perform these functions in an efficient manner, as directed by the Supervisor
- Excellent written and verbal communication skills. Ability to interpret instructional documents
